Yealink SIP-42 Quick Reference Manual

Phone User Guide Yealink T42

2 Quick Reference Guide

Please Note: These codes should be used prior to dialing a number or extension.

*67

Block Caller ID (for single call)

*82

Unblock Caller ID (for single call)

*90

Extension Login (Call Queue)

*91

Extension Logout (Call Queue)

*99/*100

Access Extension Voicemail Box (must be dialed from
extension user is trying to access)

extension’s voicemail

*101

Access Virtual Mailbox (dial this code when listening to any message
on your Vonage Business Solutions system to access any extension’s
voicemail box)

*102

Internal Dial by Last Name Directory

911

Emergency Services (availability based on location)

411

Directory Assistance ($1.50 per-call)

Area Code + 555-1212 | Directory Assistance ($1.45 per minute)** + Extension Number | Blind transfer a call straight into an

VOICEMAIL

Entering your Mailbox for the first time

To set up your mailbox for the first time, follow these steps:

1. Press *99 or *100 and then the “Dial” button.

2. Press 1234 (default password).

3. Press 1 for “New Messages”. Press 2 for “Saved Messages”.
For “Mailbox Options” press 4.

VOICEMAIL GREETINGS

After entering your mailbox options (call *99 or *100 from your
phone and choose option 4):

Unavailable Greeting (greeting that plays if you are away from your desk

or unable to answer the call)

1. Press 1 to record your unavailable greeting.

2. After the tone record your desired unavailable greeting and press the
# (pound) key when finished.

3. After playback, press 1 to save or 2 to rerecord the greeting.

Busy Greeting (greeting callers hear if your phone is on Do Not Disturb,

not connected to the internet, or when all line appearances are busy)

1. Press 2 to record your busy message.

2. After the tone record your desired busy greeting and press the #
(pound) key when finished.

3. After playback, press 1 to save or 2 to rerecord the greeting.

Name Greeting (used for company directory)

1. Press 3 to record your name.

2. After the tone record your desired name greeting and press the #
(pound) key when finished.

3. After playback, press 1 to save or 2 to rerecord the greeting.

Record Temporary Greeting (Vacation) (overrides all greetings)

1. Press 4 to record your temporary greeting.

2. After the tone record your desired temporary greeting and press the #
(pound) key when finished.

3. After playback, press 1 to save or 2 to rerecord the greeting.

To Remove Temporary Greeting

1. Press 4 to access the temporary greeting.

2. If you have a temporary greeting set, press 2 to delete the recording.

LISTENING TO MESSAGES

1. Press *99 or *100 then the “Dial” button.

2. Enter your password followed by the # (pound) key.

3. Press 1 for “New Messages”. Press 2 for “Saved Messages”.

Options while listening to Voicemail

5 Repeats voicemail from the beginning

6 Go to next message

7 Deletes voicemail

8 Forward voicemail to another extension

9 Saves voicemail

* Skips call information

# Back to voicemail menu

BASIC FUNCTIONS

Making a Phone Call

1. For local calls and long distance: dial the area code and number
(i.e. 404-555-1234).

2. For international calls: dial 011 + country code + number
(i.e. 011-xx-xxx-xxxxx).

Using the Handset

1. Pick up the handset, dial desired number, then press the # (pound)
button.

2. Alternatively, dial the desired number, then pick up the handset and
the phone will begin dialing immediately.

Using Speakerphone

1. Press the Speakerphone button (on the lower right side of the phone),
dial the desired number (or extension number), and press the #
(pound) button.

Using a Headset

1. Plug an approved headset into the headset port on the back of the
phone. This port is labeled with a picture of a headset.

2. To set the phone to use the headset to place and receive calls, press
the button with the icon of a headset on the front (right) of the phone.
This button will turn green when activated. Once activated you can
select one of the 6 line keys and dial the desired number.

Copyright © 2014 Vonage Business Solutions, Inc. All Rights Reserved.
Version 1.0

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Customer Care: [phone]

Support: http://support.vonagebusiness.com

BASIC FUNCTIONS (CONTINUED)

Switching between the Handset/Headset/Speakerphone During a Call

Note: only one function at a time can be used.

1. From Handset to Speakerphone, press the Speakerphone button
(lower right corner) and hang up the handset.

2. From Handset to Headset, press the Headset button (right side of
phone) and hang up the handset.

3. From Speakerphone to Handset, pick up the handset.

4. From Speakerphone to Headset, press the Headset button.

5. From Headset to Handset, pick up the handset.

6. From Headset to Speakerphone, press the Speakerphone button.

Dialing an Extension

1. Dial the 2 to 6 digit extension number and either:
a. Pick up the handset.
b. Press the Speakerphone button.
c. Press the Headset button.

Placing a Call on Hold

1. Press the Hold soft key located below the screen of the phone.

• To retrieve the call, either press the resume soft key located

below the bottom of the screen. or press the line appearance
button the call is on (light should be red and blinking).

Transferring a Call (Attended Transfer)

Talk to the person before transferring the call to them

1. While on a call, press the “Transfer” soft key (located directly be­low the bottom of the screen) and enter the extension or number
you wish to transfer to.

2. Press the # (pound) button (or wait a few seconds) and when the
other person picks up, announce the call.

3. When you are ready to complete the transfer, press the transfer
soft key again and the call will be transferred.

ADVANCED FUNCTIONS

Cell Phone Integration

When calls are being forwarded from your extension to your cell phone,
you can reroute the call back to an office extension or another outside
number. On your cell phone, press ##, enter the extension (or outside)
number you want to transfer to, and # again to complete the transfer.

ONLINE MANAGEMENT

Logging into your Account Online

1. Visit http://my.vocalocity.com.

2. Log into your account with your username and password.

Voicemail to Email

1. Click the “Phone System” tab and click on an extension.

2. Scroll down to the “Voicemail PIN and Greetings” section and
check the box for “Send Voicemail to Email”.

3. Enter the desired email address.

4. Click save in the top or bottom right-hand side of the screen.

Searching Call Logs

1. Click the “Reports” tab at the top of the screen.

2. Choose your desired Summary on the left navigation.

3. Select a date range by clicking the calendar in the right corner.

4. Select a Report from the options below the graph.

5. Enter “Advance Filter” options like “Caller ID and/or
“Call Direction” to narrow your search.

6. Click “Apply Filter”. Your results will populate below.

Please Note: the above instructions are for Vonage Business Solutions

Super Users and Administrators.

Transferring a Call (Blind)

Transfer the call to someone without speaking to them

1. During a call, press the transfer soft key.

2. Dial the desired extension or telephone number.

3. Press the transfer soft key again to complete your transfer.

Conference Calling

1. While on a call, press the “Conference” soft key located directly
below bottom of the screen and the caller will be put on hold.

2. Dial the third party’s number or extension and press the # (pound)

button (or wait a few seconds).

3. When the third party answers, press the conference soft key again
and the first caller will be connected. All parties should be con­nected at this point.

Call History

1. Press the up arrow key:
a. Continuing to press up will scroll through all calls, beginning

with the most recent.

b. Arrow to the right or left and it will take you through the

icons for Inbound Calls (arrow pointing down), Outbound
Calls (arrow pointing up), Missed Calls (arrow comes down
and bounces to right) and Forwarded Calls (arrow goes left
and then up and then directly right).

c. Arrow down to go through the calls once making a selection

from above.

Copyright © 2014 Vonage Business Solutions, Inc. All Rights Reserved.
Version 1.0

VBS201402USGYT42V01

Page 2

Customer Care: [phone]

Support: http://support.vonagebusiness.com