Yealink MP54, T55A User Manual

About This Guide........................................................................................ 9

Related Documentations..................................................................................................................... 9

Getting Started.............................................................................................9

T55A Hardware................................................................................................................................. 10

MP54 Hardware.................................................................................................................................11

Overview of Phone Screens............................................................................................................. 11

Idle Screen..............................................................................................................................12

Dialing Screen........................................................................................................................ 12

Favorites Screen.....................................................................................................................14

History Screen........................................................................................................................ 14

Contacts Screen..................................................................................................................... 15

Calls Screen........................................................................................................................... 15

Icon Introductions.............................................................................................................................. 16

Icons in the Status Bar...........................................................................................................17

Icons in the Main Window......................................................................................................17

LED Instructions................................................................................................................................ 18

Power Indicator LED............................................................................................................... 18

Entering Data and Editing Fields...................................................................................................... 18

Using the Onscreen Keyboard............................................................................................... 19

Using the Onscreen Dial Pad.................................................................................................19

Using the Phone Keypad........................................................................................................20

| Contents | ii

Signing into and Locking Your Phone.................................................... 20

Multi-Factor Authentication (MFA)..................................................................................................... 20

Binding Online Account with Your Mobile Phone Number..................................................... 20

Passing Multi-Factor Authentication........................................................................................21

Signing into Your Phone....................................................................................................................22

Sign in Using BToE................................................................................................................ 22

Sign in Using Web..................................................................................................................23

Signing out of the Phone....................................................................................................... 23

Using a Common Area Phone (CAP)............................................................................................... 23

Setting a Common Area Phone............................................................................................. 24

Signing into a Common Area Phone..................................................................................... 24

Signing out of the Common Area Phone............................................................................... 24

Using Hot Desking Feature............................................................................................................... 24

Sign in as a Guest User........................................................................................................ 24

Signing out of the Guest User............................................................................................... 25

Disabling Hot Desking............................................................................................................ 25

Phone Lock........................................................................................................................................25

Tips for Phone Lock............................................................................................................... 25

Setting a Lock PIN................................................................................................................. 26

Setting the Idle Timeout for Phone Lock................................................................................26

Setting the Unlock Attempts................................................................................................... 26

Locking Your Phone................................................................................................................26

| Contents | iii

Unlocking Your Phone............................................................................................................ 27

Changing Your Lock PIN........................................................................................................ 27

Resetting Your Lock PIN........................................................................................................ 27

Disabling Phone Lock.............................................................................................................27

Audio Calls................................................................................................. 27

Switching among the Handset, Speakerphone, and Headset Modes...............................................28

Placing Calls...................................................................................................................................... 28

Placing Calls using the Dialer................................................................................................ 28

Placing Multiple Calls............................................................................................................. 29

Placing Calls from a Locked Phone.......................................................................................29

Placing Calls from the Call History........................................................................................ 29

Calling Favorites from the Favorites Screen.......................................................................... 29

Calling Contacts from the Contacts Screen........................................................................... 29

Calling Contacts from the Search Results List...................................................................... 30

Setting a Hotline Number and Delay Time............................................................................ 30

Answering Calls................................................................................................................................. 30

Answering Calls...................................................................................................................... 30

Answering a Call When in a Call........................................................................................... 31

Answering Calls Automatically................................................................................................31

Muting and Unmuting Audio..............................................................................................................31

Holding and Resuming Calls.............................................................................................................31

Placing a Call on Hold........................................................................................................... 31

Resuming a Call..................................................................................................................... 31

Ending Calls...................................................................................................................................... 32

Transferring Calls...............................................................................................................................32

Performing a Blind Transfer.................................................................................................... 32

Performing a Consultative Transfer........................................................................................ 32

Parking and Retrieving Calls.............................................................................................................32

Parking Skype for Business Calls.......................................................................................... 33

Retrieve Parked Calls on the Same Phone........................................................................... 33

Retrieve Parked Calls on Another Phone.............................................................................. 33

Silencing or Rejecting Incoming Calls.............................................................................................. 33

Silencing Incoming Calls........................................................................................................ 33

Rejecting Incoming Calls........................................................................................................ 33

Forwarding an Incoming Call Manually............................................................................................. 34

Forwarding an Incoming Call to a Contact Manually............................................................. 34

Forwarding an Incoming Call to Your Voicemail Manually......................................................34

Forwarding All Incoming Calls...........................................................................................................34

Forwarding Calls to a Contact................................................................................................34

Forwarding Calls to Voicemail................................................................................................ 35

Forwarding Calls to Delegates............................................................................................... 35

Simultaneously Ring a Contact.............................................................................................. 35

Simultaneously Ring a Group of Contacts............................................................................. 35

Simultaneously Ring Delegates..............................................................................................36

Disabling Call Forward Feature.............................................................................................. 36

Configuring the Delay Time for Forwarding Incoming Calls................................................... 36

Skype for Business Conferences............................................................ 36

Initiating a SfB Conference Call........................................................................................................36

Initiating a SfB Conference Call by Meet Now.......................................................................37

Initiating a SfB Conference Call during a Call....................................................................... 37

Initiating a SfB Conference by Calling a Group of Participants..............................................37

Initiating a SfB Conference by Merging Multiple Calls........................................................... 37

| Contents | iv

Initiating a SfB Conference by Merging an Active Call and a Hold Call................................. 37

Sending the SfB Conference Information......................................................................................... 38

Viewing the SfB Conference Participants......................................................................................... 38

Managing the SfB Conference Participants...................................................................................... 38

Muting and Unmuting All Conference Participants.................................................................39

Muting or Unmuting Individual Conference Participants........................................................ 39

Demoting or Promoting Conference Participants................................................................... 39

Enabling or Disabling Conference Announcements............................................................... 39

Locking or Unlocking a Conference Call................................................................................40

Admitting or Denying Participants to a Locked Conference Call............................................40

Removing Conference Participants........................................................................................ 40

Leaving the SfB Conference............................................................................................................. 40

Recording Audios...................................................................................... 41

Recording Local Audios.................................................................................................................... 41

Recording a Call................................................................................................................................42

Playing the Recorded Audios............................................................................................................42

Copying Recorded Audios to USB Flash Drive................................................................................ 42

Copying a Recorded Audio to USB Flash Drive.................................................................... 43

Copying Multiple Recorded Audios to USB Flash Drive........................................................ 43

Renaming the Recorded Audios....................................................................................................... 43

Deleting the Recorded Audios.......................................................................................................... 43

Deleting a Recorded Audio.................................................................................................... 43

Deleting Multiple Recorded Audios........................................................................................ 44

Checking Storage Space...................................................................................................................44

Boss-Admin for Skype for Business....................................................... 44

Assigning Delegates.......................................................................................................................... 44

Viewing the Delegates Group........................................................................................................... 45

Viewing Bosses................................................................................................................................. 45

Editing Delegates.............................................................................................................................. 45

Managing Calls on the Boss's Line.................................................................................................. 46

Responding to Incoming Boss Calls...................................................................................... 46

Viewing Held Boss Calls........................................................................................................ 47

Resuming Held Boss Calls.....................................................................................................47

Transferring a Boss Call......................................................................................................... 47

Resuming a Transferred Boss Call.........................................................................................47

Transferring a Call to a Boss's Voicemail...............................................................................47

Placing a Call on Behalf of a Boss........................................................................................ 47

Initiating a Conference Call on Behalf of a Boss................................................................... 48

Joining a Conference Call on Behalf of a Boss..................................................................... 48

Managing the Call History........................................................................ 48

Viewing Call Records........................................................................................................................ 48

Deleting Call Records....................................................................................................................... 48

Deleting a Call Record........................................................................................................... 49

Deleting Multiple Call Records............................................................................................... 49

Disabling Contact Avatar...................................................................................................................49

Disabling History Record...................................................................................................................49

Managing Contact Directory.....................................................................50

Searching for Contacts......................................................................................................................50

| Contents | v

Skype for Business Directory............................................................................................................ 50

Adding Skype for Business Contacts..................................................................................... 50

Viewing Skype for Business Contacts....................................................................................51

Deleting Skype for Business Contacts................................................................................... 52

Local Directory...................................................................................................................................52

Adding Local Contacts............................................................................................................52

Viewing Local Contacts.......................................................................................................... 53

Editing Local Contacts............................................................................................................53

Deleting Local Contacts..........................................................................................................54

Searching for Local Contacts................................................................................................. 54

Managing Favorites................................................................................... 54

Skype for Business Favorites............................................................................................................54

Adding Skype for Business Favorites.....................................................................................55

Viewing Skype for Business Favorites on the Favorites Screen............................................ 55

Viewing Skype for Business Favorites in the Directory.......................................................... 55

Local Favorites...................................................................................................................................56

Adding Local Favorites........................................................................................................... 56

Viewing Local Favorites on the Favorites Screen.................................................................. 56

Viewing Local Favorites on the Contacts Screen...................................................................57

Reordering Local Favorites.....................................................................................................57

Deleting Local Favorites......................................................................................................... 57

Using the Voicemail...................................................................................58

Leaving a Voicemail.......................................................................................................................... 58

Accessing the Message Center........................................................................................................ 58

Managing the Voicemail.................................................................................................................... 58

Listening to the Voicemail...................................................................................................... 59

Calling a Contact from Voicemail...........................................................................................59

Marking the Message as Read or Unread............................................................................. 59

Deleting Voicemail Messages.................................................................................................59

Using the Calendar....................................................................................60

Opening the Calendar....................................................................................................................... 60

Conference Status............................................................................................................................. 62

Navigating Month View......................................................................................................................62

Navigating Day View......................................................................................................................... 62

Displaying Meeting View on the Calendar........................................................................................ 62

Tracking the Calendar....................................................................................................................... 63

Turning off the Conference Reminders............................................................................................. 63

Setting the Reminder Interval........................................................................................................... 63

Responding to Conference Reminders............................................................................................. 64

Joining Skype Conferences...............................................................................................................64

Joining a Skype Conference from a Conference Reminder................................................... 64

Joining a Skype Conference from Meeting View................................................................... 64

Joining a Skype Conference by Dialing the Conference Dial-in Number............................... 65

Phone Settings...........................................................................................65

Setting the Language........................................................................................................................ 65

Changing the Backlight Brightness and Time...................................................................................65

Disabling Playing Tone...................................................................................................................... 66

Disabling Call Waiting....................................................................................................................... 66

| Contents | vi

Changing the Administrator Password.............................................................................................. 66

Time and Date Display......................................................................................................................66

Setting Time and Date Manually............................................................................................67

Changing the Time and Date Format.................................................................................... 67

Setting a Send Key........................................................................................................................... 67

Setting Screen Savers.......................................................................................................................68

Changing Audio Settings...................................................................................................................68

Adjusting the Volume..............................................................................................................68

Setting a Ringtone for the Phone...........................................................................................68

Setting a Ringtone for a Contact............................................................................................68

Setting a Ringtone for Incoming Private Line........................................................................ 69

Setting a Ringtone for an Incoming Team-Call...................................................................... 69

Setting a Ringtone for the Response Group..........................................................................69

Turning off the Key Tone........................................................................................................ 69

Presence............................................................................................................................................70

Updating Your Skype for Business Presence.........................................................................71

Enhanced 911................................................................................................................................... 71

E911 Location Tip.................................................................................................................. 71

Adding the Location Information.............................................................................................71

Selecting a Default Location...................................................................................................72

Viewing the Location Information........................................................................................... 72

Advanced Phone Features........................................................................72

Privacy Mode..................................................................................................................................... 73

Modifying the Privacy Mode from the Phone......................................................................... 73

Modifying the Privacy Mode from the Skype for Business Client...........................................73

Editing Your Team-Call Group Members...........................................................................................74

Private Lines...................................................................................................................................... 74

Call Queue.........................................................................................................................................75

Response Group............................................................................................................................... 75

Group Call Pickup............................................................................................................................. 75

Picking Up a Call for Your Group...........................................................................................76

Shared Line Appearance(SLA)......................................................................................................... 76

Viewing Shared Line Appearances........................................................................................ 76

Answering SLA Calls.............................................................................................................. 77

Placing SLA Calls on Hold.....................................................................................................77

Resuming Held SLA Calls...................................................................................................... 78

Missed and Received Calls on Shared Lines........................................................................ 78

Branch Office Resiliency................................................................................................................... 78

Wireless Network.......................................................................................79

Connecting the Wi-Fi USB Dongle WF50.........................................................................................79

Activating the Wi-Fi Mode................................................................................................................. 79

Connecting to the Wireless Network.................................................................................................79

Connecting to an Available Wireless Network Manually........................................................ 79

Connecting to the Wireless Network Using WPS.................................................................. 80

Adding a Wireless Network Manually.....................................................................................81

Viewing the Wireless Network Information....................................................................................... 81

Disconnecting the Wireless Network Connection............................................................................. 81

Deactivating the Wi-Fi Mode............................................................................................................. 81

Connecting a Bluetooth-enabled Mobile Phone..................................... 82

Activating the Bluetooth Mode.......................................................................................................... 82

| Contents | vii

Pairing and Connecting the Bluetooth-Enabled Mobile Phone......................................................... 82

Placing a Mobile Call over Bluetooth on your Mobile Phone............................................................83

Handling Incoming Mobile Phone Calls on the Phone..................................................................... 83

Deactivating the Phone Audio Feature............................................................................................. 84

Editing Your Phone's Bluetooth Device Name.................................................................................. 84

Disabling Bluetooth Device Discovery...............................................................................................84

Renaming the Paired Bluetooth Devices.......................................................................................... 85

Disconnecting the Bluetooth Device................................................................................................. 85

Un-pairing the Mobile Phone............................................................................................................ 85

Deactivating the Bluetooth Mode...................................................................................................... 86

Using Yealink BToE Connector Software................................................86

Getting Started with BToE.................................................................................................................86

Downloading and Installing the Yealink BToE Connector Software.................................................. 86

Starting the Yealink BToE Connector Software.................................................................................87

Setting Yealink BToE Connector Software........................................................................................ 87

Pairing Your Phone with Your PC..................................................................................................... 87

Enabling BToE and Selecting a Paring Mode........................................................................ 87

Pairing Your Phone with Your PC over Ethernet.................................................................... 88

Pairing Your Phone with Your PC using Phone IP Address................................................... 88

Viewing Pairing Status............................................................................................................88

Using Your Phone as Your Primary Audio Device for Your PC.........................................................89

Using BToE to Lock and Unlock Your Phone................................................................................... 89

Turning off Phone Lock with PC....................................................................................................... 90

Using BToE to Manage Calls on Your Phone and Skype for Business Client...................................90

Setting Your Phone as Your Primary Audio Device................................................................90

Answering BToE Calls............................................................................................................ 91

Placing Calls........................................................................................................................... 91

Pausing and Resuming BToE Calls....................................................................................... 91

Moving Call Audio between Your Phone and PC...................................................................91

Disabling BToE on Your Phone.........................................................................................................92

Exiting Yealink BToE Connector Software........................................................................................ 92

Uninstalling the Yealink BToE Connector Software...........................................................................92

Maintaining Skype for Business Phones................................................ 92

Rebooting Your Phone...................................................................................................................... 92

Viewing Phone Status....................................................................................................................... 93

Updating Phone Firmware................................................................................................................ 93

Resetting Your Phone........................................................................................................................93

Troubleshooting......................................................................................... 93

Why is the screen blank?..................................................................................................................94

Why does the device display “Network unavailable”?.......................................................................94

Why does the device display time and date incorrectly?.................................................................. 94

How can I obtain the MAC address of a device when the device is not powered on?...................... 94

Why can’t I sign into the Skype for Business server on the phone?................................................ 94

Why can't the phone pair with my Skype for Business client?......................................................... 94

Why can't I see the Calendar menu on the phone?.........................................................................95

Why can't I get a dial tone?..............................................................................................................95

Why doesn't the phone ring?............................................................................................................ 95

Why can't I receive calls?................................................................................................................. 95

How can I switch to Teams edition?................................................................................................. 95

Why doesn't my handset work?........................................................................................................ 95

Regulatory Notices.................................................................................... 95

Service Agreements.......................................................................................................................... 96

Limitations of Liability........................................................................................................................ 96

Safety Instructions............................................................................................................................. 96

About This Guide

Thank you for choosing Yealink MP54/T55A Skype for Business phones, which are designed to work with the Skype for Business Server. This guide provides everything you need to quickly use your new phone. Firstly, verify with your system administrator that the IP network is ready for phone configuration. Also be sure to read the Quick Start Guide in your phone package before you set up and use the phone. As you read this guide, keep in mind that some features are configurable by your system administrator.

• Related Documentations

Getting Started

This chapter aims to make you familiar with the phone user interface.

Note: As you read this guide, keep in mind that some features are only configurable by your system administrator or determined by your phone environment. As a result, some features may not be enabled or may be operated differently on your phone. Additionally, the examples and graphics in this guide may not directly reflect what is displayed or is available on your phone screen.

• T55A Hardware

• MP54 Hardware

• Overview of Phone Screens

• Icon Introductions

• LED Instructions

• Entering Data and Editing Fields

T55A Hardware

The following figure displays the hardware features on the T55A phones. The table lists each feature numbered in the figure.

| Getting Started | 10

No. Name Description

1 Power Indicator LED

2 Touch Screen 4.3 inch (480 x 272) capacitive touch screen, tap to select items

3 HEADSET Key

MUTE Key Mutes local audio during calls and conferences.

Speakerphone Key Enables you to place and receive calls using the speakerphone.

Volume Key

MESSAGE Key

Indicate phone statuses:

• When receiving an incoming call, it fast flashes.

• When receiving an voice message, it slowly flashes.

and navigate menus.

Enables you to place and receive calls through a headset.

The LED indicator glows green when the headset is activated.

The LED indicator glows red when the mute feature is activated.

The LED indicator glows green when the speakerphone is activated.

Adjust the volume of handset, headset, speaker, ringer, or media.

Accesses your voice messages.

9 Keypad Keys Enable you to enter numbers, letters, and special characters.

Speaker

Provides audio output during hands-free.

MP54 Hardware

The following figure displays the hardware features on the MP54 phones. The table lists each feature numbered in the figure.

| Getting Started | 11

No. Item Description

1 Volume Key Adjusts the volume of the handset, the speakerphone, the earphone, ringer,

or the media.

2 Teams Key Initiates a Skype for Business conference call by meet now.

3 Speaker Provides audio output during hands-free.

4 Keypad Enable you to enter numbers, letters, and special characters.

5 Speakerphone Toggles the speakerphone (hands-free) mode or not. The LED indicator

glows green when the speakerphone is activated.

6 Mute Key Toggles the microphone on or off. The LED indicator glows red when the

mute feature is activated.

7 Headset Key Toggles the headset on or off. The LED indicator glows green when the

headset is activated.

8 Touch Screen 4 inches (480 x 800) capacitive touch screen, tap to select items and

navigate menus.

9 Power LED

indicator

Indicate phone statuses:

• When receiving an incoming call, it fast flashes.

• When receiving an voice message, it slowly flashes.

Overview of Phone Screens

You can access the following screens on your phone.

• Idle Screen

• Dialing Screen

• Favorites Screen

• History Screen

• Contacts Screen

• Calls Screen

Idle Screen

After the phone starts up and a user signs into a Skype for Business account, the phone automatically enters the idle screen.

| Getting Started | 12

No. Name Description

1 Screen Title Area

2 Digital Clock Widget

3 Main Window Displays menus

• Shows the account

• Shows the icons

• Displays the phone’s time and date

• Displays the prompts

Dialing Screen

You can dial numbers in the Dialing screen.

Procedure

Tap New Call to access the Dialing screen.

| Getting Started | 13

Name Item Description

Title Bar

Shortcut Keys

Onscreen Dial Pad

New Call Shows the name of the current screen.

Dial key Tap to enter the desired number.

Tap to go back to the idle screen.

Tap to search for contacts.

Tap to enter the Dialing screen.

Tap to enter the Favorites screen.

Tap to enter the History screen.

Tap to enter the Contacts screen.

Tap to display the onscreen keyboard.

Tap to dial out the number.

Tap to hide the dial pad.

You can tap to display the dial pad again.

Favorites Screen

Local favorites and Skype for Business favorites are displayed on the Favorites screen. By default, local

favorites are displayed before the Skype for Business favorites. Local favorites are indicated by the icon . Skype for Business favorites are indicated by the presence status icon.

Procedure

1. Tap Favorites, and tap .

2. Slide up and down to view more favorites.

| Getting Started | 14

History Screen

You can view missed, placed, received, and forwarded calls in the History screen.

Procedure

1. Tap Contacts, and tap .

2. Slide up and down to view more records.

| Getting Started | 15

Contacts Screen

The Contacts screen includes your local directory and Skype for Business directory.

Procedure

1. Tap Contacts.

2. Slide up and down to view more groups.

Calls Screen

The Calls screen is displayed when you have one or more calls in progress.

Procedure

The following shows an example of the Calls screen when there is an active call and a held call on the phone:

| Getting Started | 16

No. Item Description

1 Time Shows the current time.

2 Previous call Tap to switch to the previous call screen.

3 Call Duration Timer Shows the duration time of current call.

4 Merge calls Tap to merge multiple calls into a conference call.

5 Add

6 Mute Tap to mute the call.

7 More Tap to bring up more keys.

8 End Call Tap to end the call.

Tap to add other party into a conference call.

Icon Introductions

The phone icons are used to indicate phone statuses.

• Icons in the Status Bar

• Icons in the Main Window

Icons in the Status Bar

The following table displays icons in the status bar.

Icon Description

Forwarded Calls

Missed Calls

Voicemail

Auto Answer

Bluetooth mode is on

Bluetooth-enabled mobile phone paired and connected

USB flash drive is connected

| Getting Started | 17

Wi-Fi is connected

Conference/Phone lock

Ringer volume is 0

Icons in the Main Window

The following table displays icons in the main window.

Icon Description

Local Favorites

Searching for Contacts

Accessing the Message Center

Received Calls

Placed Calls

Missed Calls

Forwarded Calls

Location is not set

Icon Description

Unread voicemail

Read voicemail

Enable the conference announcement

Conference organizer

Conference presenter

Private conference

| Getting Started | 18

LED Instructions

• Power Indicator LED

Power Indicator LED

LED Status Description

Red The phone is initializing.

Fast flashing red (300ms) The phone is ringing.

Slowly flashing red The phone receives a voicemail.

Off

The phone is powered off.

The phone is idle.

The phone is busy.

The call is placed on hold.

The call is muted.

Entering Data and Editing Fields

You can use the keyboard on the phone's touch screen (here in after referred to as the on screen keyboard) and the phone keyboard to enter or edit data.

• Using the Onscreen Keyboard

• Using the Onscreen Dial Pad

• Using the Phone Keypad

Using the Onscreen Keyboard

Before using the onscreen keyboard to enter data, you need to know the function of the keys on the onscreen keyboard. The phone supports the English (US) input method.

No. Name Description

| Getting Started | 19

1 26 English

Letters

2 Delete key

3 Label

automatically to identify the contextsensitive features.

4 Two Special

Characters

5 Space Key Enter a space.

6 Input Method Tap to switch between input modes.

7 Tap to switch to the uppercase letter input mode.

• Enter the letter.

• Long tap a key then slide to choose one of the options to enter an alternate character.

• Tap to delete the entered character one by one.

• Long tap to delete two or more characters.

Next Tap to go to the next field.

Done Key Save the change.

Send Tap to dial out the number.

Tap to search for contacts.

• Tap to enter special characters.

• Long tap point key (.) then slide to choose one of the options to enter an alternate character.

Using the Onscreen Dial Pad

Instead of using the onscreen keyboard, you can also use the dial pad on the dialing screen to enter data. The onscreen dial pad only provides digit keys, # key and * key.

Procedure

1. Tap New Call.

2. Use the dial pad to enter numbers.

Note: When using the onscreen dial pad, you can tap to display the onscreen keyboard.

| Signing into and Locking Your Phone | 20

Using the Phone Keypad

Instead of using the onscreen keyboard, you can also use phone keypad to enter data. The phone keypad only provides digit keys, # key and * key.

Signing into and Locking Your Phone

You can sign into the phone with your Skype for Business credentials and lock your phone when necessary.

• Multi-Factor Authentication (MFA)

• Signing into Your Phone

• Using a Common Area Phone (CAP)

• Using Hot Desking Feature

• Phone Lock

Multi-Factor Authentication (MFA)

To guarantee the security of account, your network administrator may enable multi-factor authentication (MFA) feature for your Online account. In this case, you need to pass a 2-step verification at the initial signin. It means that you should sign in with your password and a verification sent to your phone.

• Binding Online Account with Your Mobile Phone Number

• Passing Multi-Factor Authentication

Binding Online Account with Your Mobile Phone Number

To use MFA feature, you should bind your mobile phone number with Online account first.

Procedure

1. On the Skype for Business Client, enter your Online account, and then click Sign in.

2. Click Set it up now.

| Signing into and Locking Your Phone | 21

3. Enter your mobile phone number in the corresponding field and select an authentication method.

4. Click Next.

5. Select a method to complete the authentication:

• If you select Call me, your mobile phone will receive a call and you need to follow the voice prompt to complete the authentication, and then click Done.

• If you select Send me a code by text message, enter the correct verification code received from your mobile phone in the corresponding field, and then click Verify.

Passing Multi-Factor Authentication

MFA applies to user sign-in, web sign-in and sign in via PC methods. You can use Voice call verification or Text verification to log in and use the phones. The phones will use the authentication mode you set on the Skype for Business client by default.

Procedure

1. Log into your phones using the user sign-in, web sign-in or sign in via PC method.

Your phone or web browser enters the verification screen.

2. Depend on the authentication mode you selected on the Skype for Business client:

• If you select Call me, your mobile phone will receive a call. Answer the call and follow the voice prompt to complete authentication.

• If you select Send me a code by text message, your mobile phone will receive a verification code. Enter the verification code into the phones or web browser and then select Verify.

After verification, the phone logs in successfully.

Note: You can switch between the Voice call verification and Text verification methods on your phone or web browser.

Related tasks

| Signing into and Locking Your Phone | 22

Signing into Your Phone

You can use one of the following methods to sign into your phone with your user credentials:

• User Sign-in: This method uses the user credentials (sign-in address, user name, and password) to sign into Skype for Business server. This sign-in method is applicable to On-Premises account and Skype for Business Online account.

• Sign in via PC: Sign in with the Skype for Business client when your phone is paired to your computer with Better Together over Ethernet (BToE). This sign-in method is applicable to On-Premises account and Online account.

• PIN Authentication: This method uses the user’s phone number (or extension) and personal identification number (PIN) to sign into Skype for Business server. This sign-in method is only applicable to On-Premises account.

• Web Sign-in: Use the web address displayed on the phone to log into the Skype for Business server. This sign-in method is only applicable to Skype for Business Online account.

Note: If the phone reboots after successful login, the user credentials from the previous Sign-In will be cached. User can sign in successfully without re-entering the credentials.

• Sign in Using Your Skype for Business User Credentials

• Sign in Using BToE

• Sign in Using Your PIN Authentication Credentials

• Sign in Using Web

• Signing out of the Phone

Related tasks

Setting a Lock PIN

Sign in Using Your Skype for Business User Credentials

You can sign into your Skype for Business account using your user credentials, which includes your address, username, and password. Contact your system administrator to get your PIN authentication credentials.

Procedure

1. Tap Sign in.

2. Select User Sign-in.

3. Enter your user credentials and select Sign in.

Sign in Using BToE

When your phone is connected to your PC and paired using Better Together over Ethernet (BToE), you can sign into the phone using the Skype for Business client on your PC.

Procedure

1. Tap Sign in.

2. Select Sign in via PC.

3. On the Skype for Business client on your PC, enter your user credentials, and click Sign in.

Related tasks

Using Yealink BToE Connector Software

| Signing into and Locking Your Phone | 23

Sign in Using Your PIN Authentication Credentials

You can sign into your Skype for Business account using your PIN authentication credentials. Contact your system administrator to get your PIN authentication credentials.

Before you begin

Your system administrator should configure· network environment in advanced for PIN authentication method. If not, your phone may not display this sign-in method. For more information, contact the system administrator.

Procedure

1. Tap Sign in.

2. Select PIN Authentication.

3. Enter your user credentials and select Sign in.

Sign in Using Web

You can use the web address displayed on the phone to log into the Skype for Business server. Contact your system administrator to get your PIN authentication credentials.

Procedure

1. Tap Sign in.

2. Select Web Sign-in.

A web address and paring code are displayed.

3. Enter the web address into the web browser on your PC.

4. On the Skype for Business Authentication website, enter your email address then select Verify email.

5. Enter the pairing code generated on the phone into the web browser.

A confirmation message is displayed when the phone successfully signs into Skype for Business.

Signing out of the Phone

You may want to sign out of your account when you are using a public phone. After you sign out of your account, the account-related features (for example: calling or viewing your Skype for Business contacts) are not available. However, you can still use other available features.

Procedure

1. Tap your avatar at the top-left corner of the touch screen.

2. Tap Sign Out.

The phone screen prompts you whether to log out or not.

3. Select OK.

Using a Common Area Phone (CAP)

Your phone can be set as a common area phone. Common area phones are Skype for Business phones that are not associated with individuals. Instead of being located in someone’s office, common area phones are typically located in building lobbies, cafeterias, employee lounges, conference rooms, and other locations where a large number of people are likely to gather.

• Setting a Common Area Phone

• Signing into a Common Area Phone

• Signing out of the Common Area Phone

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Setting a Common Area Phone

You can configure an individual phone to be a Common Area Phone.

Procedure

1. Go to More > Advanced > Common Area Phone.

2. Turn on Common Area Phone.

3. Save the change.

The phone screen prompts whether to reboot the phone or not.

4. Select OK.

Signing into a Common Area Phone

The system administrator can use a web browser to provision numerous common area phones quickly. As a user, you can also sign into a common area phone by yourself.

Before you begin

Setting a Common Area Phone

Procedure

1. Select a sign-in method.

2. Enter your user credentials and select Sign in.

Related concepts

Signing into Your Phone

Signing out of the Common Area Phone

You can sign out of your account after you use the common area phone.

Procedure

1. Go to More > Advanced > CAP sign Out.

2. Press CAP sign out （Sign Out

）.

Using Hot Desking Feature

Hot desking makes multiple employees use the same phone at different times. It is convenient for different employees to share one Skype for Business phone. If your system administrator enables the hot desking feature for your phone in your environment, you can sign into a phone as a guest user.

• Sign in as a Guest User

• Signing out of the Guest User

• Disabling Hot Desking

Sign in as a Guest User

You can sign into Skype for Business on your phone or common area phone as a guest user.

Procedure

1. Tap User Sign in.

The phone prompts if you are you sure to start the hot-desking.

2. Select OK.

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3. Select a sign-in method.

4. Enter your user credentials and select Sign in

The phone displays “It is in the hot-desking mode”.

Related concepts

Signing into Your Phone

Signing out of the Guest User

You can sign out of the guest user after you use the phone.

Procedure

Do one of the following:

• When the phone is locked, select Sign Out.

• When the phone is unlocked, tap your avatar at the top-left corner of the touch screen and then tap Sign Out.

The guest user is signed out and the host user is signed in automatically.

Note: When the phone has been inactive for a designated time (this time is set by the administrator on the Skype for Business server), the guest user will automatically be signed out. One minute before logout, the phone will prompt you to sign out immediately or continue using the phone as a guest user for 5 minutes.

Disabling Hot Desking

You can disable the Hot Desking feature, so that guests are not allowed to sign into your phone.

Procedure

1. Go to More > Features > Hot-Desking.

2. Turn off Hot-Desking.

Phone Lock

If your system administrator enables the phone lock feature for your phone in your environment, you can lock your phone when necessary.

• Tips for Phone Lock

• Setting a Lock PIN

• Setting the Idle Timeout for Phone Lock

• Setting the Unlock Attempts

• Locking Your Phone

• Unlocking Your Phone

• Changing Your Lock PIN

• Resetting Your Lock PIN

• Disabling Phone Lock

Tips for Phone Lock

You do not use the phone for a while, you can enable the phone lock feature. You can choose to lock your phone in following situations:

• Prevent unauthorized outgoing calls.

| Signing into and Locking Your Phone | 26

• Prevent people from viewing or modifying phone information, such as your conference schedules and history records.

When your phone is locked, you can:

• Place outgoing calls to a contact, unless your system administrator restricts your phone to placing calls to emergency and authorized numbers only.

• Answer incoming calls, unless your administrator has set your phone to require a password to answer calls.

Setting a Lock PIN

When you sign into your Skype for Business account, you are prompted to set a lock PIN, which is used for unlocking your phone.

Procedure

1. Enter the lock PIN in the New PIN field.

2. Enter the lock PIN again in the Confirm PIN field.

3. Save the change.

Note: If you do not create a lock PIN when prompted, you will be automatically signed out of the

phone in a set amount of time. You must create a lock PIN when you try to sign in again.

Related concepts

Signing into Your Phone

Setting the Idle Timeout for Phone Lock

You can configure an idle timeout, after which the phone will lock automatically. The default time is 10 minutes.

Procedure

1. Go to More > Basic > Phone Lock > Lock Time Out(mins).

2. Enter the integer between 1 to 1440 minutes in the Lock Time Out(mins) field.

3. Save the change.

Related tasks

Locking Your Phone

Setting the Unlock Attempts

You can specify the maximum number of unsuccessful unlock attempts for a locked phone. You will be automatically signed out of the phone when the unsuccessful unlock attempts exceeds the limit.

Procedure

1. Go to More > Basic > Phone Lock.

2. Select the desired value from the Unlock attempts field.

3. Save the change.

Locking Your Phone

You can manually lock the phone.

Procedure

Tap Lock.

Related tasks

Setting the Idle Timeout for Phone Lock

Unlocking Your Phone

You can unlock your phone by using your lock PIN.

Procedure

Tap and enter the lock PIN in the input field.

2. Tap Unlock.

Changing Your Lock PIN

After setting the lock PIN for the first time, you can change the PIN at any time.

Procedure

1. Go to More > Basic > Phone Lock.

2. Enter the lock PIN in the Current PIN field.

3. Enter the lock PIN in the New PIN field.

4. Enter the lock PIN in the Confirm PIN field.

5. Save the change.

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Resetting Your Lock PIN

If you forget your lock PIN, you can reset the lock PIN from a phone using your login password.

Procedure

1. On the lock screen, tap Forgot unlock PIN.

2. Enter your login password for your Skype for Business account.

3. Select Unlock.

4. Enter and confirm your new lock PIN.

Disabling Phone Lock

If you do not want to lock your phone, you can disable phone lock.

Procedure

1. Go to More > Basic > Phone Lock.

2. Turn off Lock Enable.

3. Save the change.

Audio Calls

You can place calls, answer calls, transfer a call to someone else, or conduct a Skype for Business conference call.

• Switching among the Handset, Speakerphone, and Headset Modes

• Placing Calls

• Answering Calls

• Muting and Unmuting Audio

• Holding and Resuming Calls

• Ending Calls

• Transferring Calls

• Parking and Retrieving Calls

• Silencing or Rejecting Incoming Calls

• Forwarding an Incoming Call Manually

• Forwarding All Incoming Calls

Switching among the Handset, Speakerphone, and Headset Modes

You can place and answer calls on your phone using the handset, headset, or speakerphone, and you can alternate among this three modes during calls, if available.

Procedure

Do one of the following:

• Pick up the handset to use the handset mode.

• Press the Speakerphone key to use the speakerphone mode. The key LED glows green.

• Press the HEADSET key to use the headset mode. The key LED glows green.

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Placing Calls

You can use your phone like a regular phone to place calls in many ways easily.

• Placing Calls using the Dialer

• Placing Multiple Calls

• Placing Calls from a Locked Phone

• Placing Calls from the Call History

• Calling Favorites from the Favorites Screen

• Calling Contacts from the Contacts Screen

• Calling Contacts from the Search Results List

• Setting a Hotline Number and Delay Time

Placing Calls using the Dialer

You can enter a phone number by using the onscreen dialpad or phone keypad to place a call.

Procedure

1. Do one of the following:

• Pick up the handset.

• Press the Speakerphone key.

• Press the HEADSET key.

2. Enter the desired number. You can also tap a desired contact from the search result list, favorites screen, history screen or contacts screen.

Press .

Placing Multiple Calls

When you are in a call, you can hold your current call and place a new call. Only one active call (the call that has audio associated with it) can be in progress at any time.

Procedure

1. During a call, tap More > Hold.

The active call is placed on hold.

2. Select New Call.

3. Enter the desired number.

You can also tap a desired contact from the search result list, favorites screen, history screen or contacts screen.

Tap .

Placing Calls from a Locked Phone

On the locked phone, you can place outgoing calls to any contact unless your system administrator restricts your phone to placing calls only to emergency numbers, such as 911, and authorized numbers that your system administrator can set up.

| Audio Calls | 29

Procedure

1. Tap Emerg Call..

2. Dial the desired number.

Placing Calls from the Call History

You can place a call to the history record.

Procedure

1. Tap Contacts and tap .

2. Slide up and down to view more records.

3. Tap the desired entry directly.

Press .

Calling Favorites from the Favorites Screen

Favorites screen displays your local favorites and Skype for Business favorites.

Procedure

1. Tap Contacts, and tap .

2. Slide up and down to view more favorites.

3. Select the desired favorites.

Calling Contacts from the Contacts Screen

You can place calls to your contacts.

Procedure

1. Tap Contacts.

2. Select the desired contact group.

3. Tap the desired contact.

Press .

Calling Contacts from the Search Results List

On the Dialing screen, you can search for Skype for Business contacts, local contacts, and Microsoft Outlook contacts.

Procedure

1. Tap New Call, and then tap .

2. Enter the first or first few characters of the contact name or number.

3. Tap the desired entry from the result list directly.

Setting a Hotline Number and Delay Time

You can configure a hotline number and a delay. When you lift the handset, press the Speakerphone key, or tap New Call, the phone will dial out the hotline number automatically after a designated period of time.

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Procedure

1. Go to More > Features > Hotline.

2. Enter the desired number in the Number field.

3. Enter the desired delay time in the HotLine Delay(s) field.

4. Save the change.

Answering Calls

You can answer calls in a variety of ways.

• Answering Calls

• Answering a Call When in a Call

• Answering Calls Automatically

Answering Calls

Procedure

Do one of the following:

• Pick up the handset to use the handset mode.

• Press the Speakerphone key to use the speakerphone mode. The key LED glows green.

• Press the HEADSET key to use the headset mode. The key LED glows green.

• Select Answer.

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