Xerox WorkCentre 5020DN System Administration Guide

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Xerox

and all Xerox products mentioned in this publication are trademarks of Xerox

Corporation. Product names and trademarks of other companies are hereby acknowledged.

The information in this document is correct at the time of publication. Xerox reserves the right at any time to change the information without notice. Changes and technical updates will be added in subsequent editions of the documentation. For the latest information, go to www.xerox.com

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An export of this product is strictly limited in accordance with Laws concerning Foreign Exchange and Foreign Trade of Japan and/or the export control regulations of the United States. You must obtain, if you wish to export this product, any appropriate export license from the Japanese Government or its agency and/or re-export approval from the U.S. Government or its agency.

Products Subject To Supplementary Export Regulations

An export of this product is strictly limited in accordance with Laws concerning Foreign Exchange and Foreign Trade of Japan and/or the export control regulations of the United States. You must obtain, if you know the product is to be used, or was used for development, manufacturing or use of any mass destructive weapons including nuclear weapon, chemical weapon or biological weapon because of a dealing document such as legal contract or information from the importer, any appropriate export license from the Japanese Government or its agency and/or re-export approval from the U.S. Government or its agency.

1 Before Using the Machine .....................................................................7

Xerox Welcome Center ............................................................................7

Serial Number......................................................................................7

Conventions .............................................................................................8

Related Information Sources....................................................................8

2 Maintenance..........................................................................................11

Replacing Consumables ........................................................................11

Adding Toner to the Drum Cartridge..................................................12

Replacing the Drum Cartridge ...........................................................15

Cleaning the Machine.............................................................................17

Cleaning the Exterior .........................................................................17

Cleaning the Document Cover and Document Glass........................17

Cleaning the Film and Narrow Glass Strip.........................................18

Cleaning the Document Feeder Roller ..............................................18

Cleaning the Corotron Wire ...............................................................19

Moving the Machine ...............................................................................20

3 Using CentreWare Internet Services ..................................................23

Information Checklist ..............................................................................23

CentreWare Internet Services Environments .........................................24

CentreWare Internet Services Installation..............................................24

Installation Procedure........................................................................24

Network Communication Setup .........................................................24

Test Access .......................................................................................28

Standard Features - CentreWare Internet Services ...............................29

Interface Options ...............................................................................29

Services..................................................................................................30

Status ................................................................................................30

Jobs ...................................................................................................30

Scan ..................................................................................................31

Properties ..........................................................................................31

Support ..............................................................................................31

4 Job Status .............................................................................................33

Checking Current Jobs...........................................................................33

Deleting Jobs.....................................................................................33

Checking Completed Jobs .....................................................................34

Checking Error Information ....................................................................35

5 Machine Status..................................................................................... 37

Checking the Machine Status ................................................................ 37

Checking the Status of Trays ................................................................. 37

Checking the Status of Consumables .................................................... 38

Machine Information............................................................................... 39

Downloading Software ........................................................................... 41

Printing the Configuration Report...........................................................41

Viewing the Total Number of Pages Made on the Machine...................42

6 Printer Environment Settings .............................................................43

TCP/IP (LPD or Port9100) .....................................................................43

Information Checklist ......................................................................... 43

TCP/IP (LPD or Port9100) Environments.......................................... 44

TCP/IP (LPD or Port9100) Installation...............................................44

USB Port ................................................................................................47

Information Checklist ......................................................................... 47

USB Port Environment ......................................................................47

USB Port Installation ......................................................................... 48

SNMP Configuration .............................................................................. 49

7 Scanner Environment Settings........................................................... 53

Scanning Overview ................................................................................53

Scanning with the Machine................................................................53

Setup Procedure ....................................................................................53

Network Communication Setup ......................................................... 53

Scanning Procedure..........................................................................55

Computer Setup ................................................................................56

Setting Up a Mailbox .............................................................................. 56

Creating a Mailbox............................................................................. 58

Setting the Scan Options................................................................... 59

Editing a Mailbox ...............................................................................63

Deleting a Mailbox ............................................................................. 63

8 Accounting and Securities..................................................................65

Overview of Account Administration ...................................................... 65

Users Controlled by Account Administration .....................................66

Enabling the Account Mode ...................................................................66

Managing User Accounts.......................................................................67

Creating/Editing a User Account .......................................................67

Deleting a User Account....................................................................69

Managing the Counters..........................................................................69

Setting Copy and Print Job Limits on a User Account.......................69

Viewing the Total Number of Copies or Prints for a User Account....71

Resetting the Total Number of Copies and Prints for All Users.........72

Changing the System Administrator Settings.........................................73

IP Filtering (IP Address Restriction) .......................................................74

9 Problem Solving ...................................................................................75

Fault Clearance Procedure ....................................................................75

Machine Diagram (mimic)..................................................................76

Error Codes .......................................................................................78

Troubleshooting Table.......................................................................90

Paper Jams ............................................................................................94

E1: Paper Jam around the Fuser Unit and

inside the Left Side Cover..................................................................94

E2: Paper Jam inside the Left Side Cover.........................................96

E4: Paper Jam inside the Left Side Cover.........................................97

C1: Paper Jam in Tray 1....................................................................98

C2: Paper Jam in Tray 2....................................................................99

E3: Paper Jam in Tray 2 ....................................................................99

C3: Paper Jam in the Bypass Tray ..................................................100

A1/A2: Document Jams........................................................................ 101

Network-related Problems....................................................................102

Problem Solving Procedure.............................................................102

TCP/IP .............................................................................................102

CentreWare Internet Services .........................................................104

Scanning Services ...........................................................................105

Internet/Intranet Connection ............................................................106

Xerox Welcome Center ........................................................................107

Viewing/Editing Support Information ....................................................108

10 Appendix .............................................................................................109

System Settings ...................................................................................109

Entering the System Setting Mode ..................................................109

Configuring the System Settings .....................................................112

System Setting List ..........................................................................113

Document Sizes Detectable by the Document Feeder....................121

Specifications .......................................................................................122

Printable Area ..................................................................................125

Optional Accessories............................................................................125

11 Index ....................................................................................................127

1 Before Using the Machine

Welcome to the Xerox family of WorkCentre products.

This System Administration Guide provides detailed information, technical specifications, and procedures for using the integral features of the machine.

This chapter provides information which users should be aware of before using the machine.

Xerox Welcome Center

If you need assistance during or after product installation, visit the Xerox website for online solutions and support.

http://www.xerox.com/support

If you require further assistance, contact our experts at the Xerox Welcome Center. A telephone number for the local representative may have been provided when the product was installed. For convenience and future reference, please record the telephone number in the space below.

Welcome Center or local representative telephone number:

Xerox US Welcome Center:1-800-821-2797

Xerox Canada Welcome Center:1-800-93-XEROX (1-800-939-3769)

Serial Number

When you call the Welcome Center you will need to provide the serial number which is located inside of the Left Side Cover, as shown in the diagram.

For your convenience, record the serial number in the space below.

Serial Number:

Keep a record of any error codes. This information helps us solve problems faster.

1 Before Using the Machine

Conventions

This section describes the conventions that are used throughout this System Administration Guide.

WARNING: indicates statements that alert you to the possibility of personal harm.

CAUTION: indicates statements that suggest the possibility of mechanical damage

NOTE: indicates additional information on operations or features.

" ": indicates cross-references within this guide and input text

[ ]: indicates the values and error codes that appear in the Display, and also

< >: indicates hardware buttons on the Control Panel of the machine and keys

This section also describes terms that are used throughout this System Asministration Guide.

as a result of an action.

indicates the names of menus, windows, dialog boxes, buttons, and other items displayed on a computer monitor.

on a computer keyboard.

• Orientation is used to mean the direction of images on the page. When the image is upright, the paper (or other media) can be either long edge feed or short edge feed.

• LEF (Long Edge Feed)

Loading documents and paper with one of the long edges to be fed into the machine first.

• SEF (Short Edge Feed)

Loading documents and paper with one of the short edges to be fed into the machine first.

LEF Orientation

Paper feed direction

SEF Orientation

Paper feed direction

• Paper is synonymous with media, and is used interchangeably.

• Machine is synonymous with Xerox WorkCentre 5020/DN, and is used interchangeably.

• Computer refers to a personal computer or workstation.

• System Administrator refers to a person who is responsible for maintaining the machine, such as setting up the machine, installing the print drivers, and managing software.

Related Information Sources

The following sources of information are available for the machine:

• WorkCentre 5020/DN User Guide

• WorkCentre 5020/DN System Administration Guide

• WorkCentre 5020/DN Installation Guide

Related Information Sources

• WorkCentre 5020/DN Quick Use Guide

NOTE: Diagrams used in this System Administration Guide apply to a fully configured machine and therefore may not exactly represent the configuration being used.

NOTE: All the screen shots used in this System Administration Guide are taken using Windows XP.

2 Maintenance

This chapter explains how to replace consumbles and how to clean the machine.

The following information is provided in this chapter:

Replacing Consumables – page 11 Cleaning the Machine – page 17 Moving the Machine – page 20

Replacing Consumables

The following consumables are manufactured to meet the specifications of the machine.

Consumables/

Maintenance Part

Toner Bottle 106R01277 Approx. 6,300 pages *1

Drum Cartridge 101R00432 Approx. 22,000 pages *2 1 unit/box

*1: The value of the page yield provided above is in accordance with ISO/IEC 19752.

This value is based on using A4 LEF paper. The value is for reference only and will vary depending on the conditions such as the print contents, dot coverage (area coverage), paper size, paper type, copy/print density, output image type, and machine usage environment.

*2: Based on the following conditions: (1) 1-sided copying (not printing), (2) average

number of pages copied at a time: 4 pages, (3) paper size: A4 LEF, (4) paper tray: Tray 1, (5) output tray: Output Tray. These values are estimates and will also be affected by other machine-usage conditions, such as how often the machine is switched on and off. The degradation of image quality may occur even before the machine stops when the Drum Cartridge reaches the end of its life.

Handling consumables/periodical replacement parts

• Do not store boxes of consumables/periodical replacement parts upright.

Product

Code

Page Yield Quantity/Box

2 unit/box

(per a bottle)

• Do not unpack consumables/periodical replacement parts before use. Avoid storing consumables/periodical replacement parts in the following locations:

– In extreme temperature and humidity

– Near heat-generating devices

– In direct sunlight

– In dusty locations

• Use consumables only as directed on their packages.

• We recommend always having spare consumables available.

• When calling the Xerox Welcome Center to order consumables/periodic replacement parts, have the product codes ready.

2 Maintenance

• Use of consumables/periodic replacement parts that are not recommended by

Checking the status of consumables

If the Drum Cartridge needs to be replaced in the near future, or toner levels fall below a certain threshold, the respective indicators on the Machine Diagram (mimic) light up. If the Drum Cartridge needs to be replaced immediately, or the toner has run out, respective error codes appear in the Display.

Xerox can impair quality and performance of the machine. Use only consumables/ periodic replacement parts that are specifically recommended by Xerox.

For more information on the Machine Diagram (mimic), refer to

(mimic) on page 76

NOTE: You can also check the status of consumables using CentreWare Internet Serivces. For more information, refer to

page 38

Adding Toner to the Drum Cartridge

The machine comes with one toner bottle. When the remaining toner becomes low, the Toner indicator on the Machine Diagram (mimic) lights up. Order a new bottle of toner.

When the toner runs out in the Drum Cartridge, the error code [J1] appears in the Display, the Toner indicator flashes, and the machine stops. Add a new bottle of toner to the Drum Cartridge.

Error Code

- Lights up The remaining toner is low. Prepare a new

Machine Diagram

(mimic)

Machine Diagram

Checking the Status of Consumables on

Description/Remedy

bottle of toner.

NOTE: After the Toner indicator on the Machine Diagram (mimic) lights up, the machine allows you to copy/print approximately 100 pages.*1

J1 Flashes Toner ran out. Add toner.

*1: The page yield after the Toner indicator on the Machine Diagram (mimic) lights up

is based on using A4 LEF paper. The value is an estimate and varies depending on the conditions such as the print contents, dot coverage (area coverage), paper size, paper type, copy/print density, output image type, and the machine usage environment.

NOTE: If the error code [J1] appears in the Display, the six-digit error code [093-912] is also displayed on CentreWare Internet Services. For information on how to view the error history, refer to

Checking Error Information on page 35

Replacing Consumables

NOTE: When the remaining toner becomes low, the machine may stop during printing to display the error code. If this happens, add toner to continue copying or printing.

WARNING

• Use a broom or a wet cloth to wipe off spilled toner. Never use a vacuum cleaner for the spills.

CAUTION

• Keep the Toner Bottle out of the reach of children. If a child accidentally swallows toner, spit it out, rinse mouth with water, drink water and consult a physician immediately.

• When adding toner to the Drum Cartridge, be careful not to spill the toner. In case of any toner spills, avoid contact with clothes, skin, eyes and mouth as well as inhalation.

• If toner spills onto your skin or clothing, wash it off with soap and water.

• If you get toner particles in your eyes, wash it out with plenty of water for at least 15 minutes until irritation is gone. Consult a physician if necessary.

• If you inhale toner particles, move to a fresh air location and rinse your mouth with water.

• If you swallow toner, spit it out, rinse your mouth with water, drink plenty of water and consult a physician immediately.

The following procedure describes how to add toner to the Drum Cartridge.

Make sure that the machine is not processing a job, and then open the Front Cover.

Pull up the Left Side Cover Latch to open the Left Side Cover.

Lightly press the orange tab to unlock the Drum Cartridge.

2 Maintenance

Pull the Drum Cartridge out halfway.

NOTE: Do not touch the drum (blue roller) when pulling out the Drum Cartridge.

Take a new toner bottle out of the box.

Shake the toner bottle well about 15 times.

Position the toner bottle into the opening on the Drum Cartridge, and align the orange arrow of the toner bottle with that of the Drum Cartridge.

Turn the toner bottle around in a clockwise direction once, and align the two orange arrows again.

Gently tap the toner bottle several times to allow toner to be poured into the Drum Cartridge. Wait for 20 seconds, and tap it several times to make sure that the toner bottle has been emptied completely.

NOTE: Do not squeeze the toner bottle.

NOTE: Do not fill the Drum Cartridge with

more than a single bottle of toner at a time.

10.

Turn the toner bottle around in a counter-clockwise direction until the two orange arrows are aligned, and remove the toner bottle from the Drum Cartridge.

NOTE: Follow the instruction given on the packaging for recycling the empty toner bottle.

11.

Push in the Drum Cartridge until it locks into position.

12.

Close the Left Side Cover and the Front Cover.

Replacing the Drum Cartridge

The machine comes with a Drum Cartridge. The machine will alert by lighting up or flashing the Drum Cartridge indicator on the Machine Diagram (mimic) before the Drum Cartridge reaches the end of its life. Follow the instructions to order and replace with a new Drum Cartridge. The machine will stop when the Drum Cartridge ends its life.

Replacing Consumables

Error Code

- Lights up The Drum Cartridge is near the end of its life. Prepare

J6 Flashes The Drum Cartridge is at the end of its life. It needs to

*1: Based on the following conditions: (1) 1-sided copying (not printing), (2) average

number of pages copied at a time: 4 pages, (3) paper size: A4 LEF, (4) paper tray: Tray 1, (5) output tray: Output Tray. This value is an estimate and will also be affected by other machine-usage conditions, such as how often the machine is switched on and off. The degradation of image quality may occur even before the machine stops when the Drum Cartridge reaches the end of its life.

NOTE: If the error code [J6] appears in the Display, the six-digit error code [091-913] is also displayed on CentreWare Internet Services. For information on how to view the error history, refer to

Machine Diagram

(mimic)

Checking Error Information on page 35

Description/Remedy

a new Drum Cartridge for replacement.

NOTE: After the Drum Cartridge indicator on the Machine Diagram (mimic) lights up, the machine allows you to copy/print approximately 5,000 pages.*1

be replaced with a new Drum Cartridge.

NOTE: The use of Drum Cartridges that are not recommended by Xerox may impair quality and performance of the machine. Use only Drum Cartridges specifically recommended by Xerox.

NOTE: Do not expose Drum Cartridges to direct sunlight or strong indoor fluorescent light. Do not touch or scratch the surface of the Drum Cartridge. Doing so may lower print quality.

NOTE: Replace the Drum Cartridge while the machine is switched on.

2 Maintenance

The following procedure describes how to replace the Drum Cartridge.

Make sure that the machine is not processing a job, and then open the Front Cover.

Open the Left Side Cover.

Lightly press the orange tab to unlock the Drum Cartridge.

Pull out the Drum Cartridge carefully.

NOTE: Do not touch the drum (blue roller) when pulling out the Drum Cartridge.

Take a new Drum Cartridge out of the box, and remove the packaging.

Insert the new Drum Cartridge halfway.

Add toner.

For information on how to add toner, refer to

page 12

Adding Toner to the Drum Cartridge on

NOTE: A bottle of toner must be purchased separately when replacing the Drum Cartridge.

Push the Drum Cartridge in until it locks into position.

Close the Left Side Cover and the Front Cover.

Cleaning the Machine

The cleaning instructions are specific to each part of the machine, such as the machine exterior, Document Cover, Document Glass, Film, Narrow Glass Strip, Document Feeder Roller, and Corotron Wire.

This section describes how to clean each component of the machine.

Cleaning the Exterior

The following describes how to clean the exterior of the machine.

NOTE: Always switch off the power to the machine, and unplug the power cord before cleaning any part of the machine. Cleaning the machine with the power on may cause an electric shock.

NOTE: Do not use any volatile liquids on the machine such as benzene and paint thinner, or insect repellent as these may discolor, deform, or crack the machine exterior.

Cleaning the Machine

NOTE: Cleaning the machine with an excessive amount of water may cause the machine to malfunction, or damage documents being copied.

Wipe the exterior with a soft cloth moistened with water.

NOTE: Do not use cleaning agents other than water or neutral detergent.

NOTE: If dirt does not come off easily, gently wipe it with a soft cloth moistened with a small amount of neutral detergent.

Wipe off any excess water with a soft cloth.

Cleaning the Document Cover and Document Glass

If the Document Cover and Document Glass are dirty, streaks or smears may appear on copies, or the machine may not properly detect the size of the original documents.

The following procedure describes how to clean the Document Cover and the Document Glass.

NOTE: Do not use benzene, paint thinner, or other organic solvents. Doing so might damage paint or coating on plastic parts.

NOTE: Cleaning the machine with an excessive amount of water may cause the machine to malfunction, or damage documents being copied.

2 Maintenance

Wipe the Document Cover with a soft cloth moistened with water to remove any dirt and then wipe it with a soft, dry cloth.

NOTE: Do not use cleaning agents other than water or neutral detergent.

NOTE: If dirt does not come off easily, gently wipe it with a soft cloth moistened with a small amount of neutral detergent.

Wipe the Document Glass with a soft cloth moistened with water, and then wipe it with a dry cloth.

NOTE: Do not use cleaning agents other than water or neutral detergent.

NOTE: If dirt does not come off easily, gently wipe it with a soft cloth moistened with a

small amount of neutral detergent.

Cleaning the Film and Narrow Glass Strip

Document Cover

Document Glass

If the Film and Narrow Glass Strip are dirty, streaks or smears may appear on copies, and the machine may not properly detect the size of the original documents. To ensure clean copies at all times, clean the Film and Narrow Glass Strip about once a month.

The following procedure describes how to clean the Film and Narrow Glass Strip.

NOTE: Do not use benzene, paint thinner, or other organic solvents. Doing so might damage paint or coating on plastic parts.

NOTE: Cleaning the machine with an excessive amount of water may cause the machine to malfunction, or damage documents being copied.

Wipe the Film with a soft cloth moistened with water, and then wipe it with a dry cloth.

Film

NOTE: The Film can be damaged easily. Do not clean the Film with an excessive force.

Narrow

NOTE: Do not use cleaning agents other

Glass Strip

than water or neutral detergent.

NOTE: If dirt does not come off easily, gently wipe it with a soft cloth moistened with a small amount of neutral detergent.

Wipe the Narrow Glass Strip with a soft cloth moistened with water, and then wipe it with a dry cloth.

NOTE: Do not use cleaning agents other than water or neutral detergent.

NOTE: If dirt does not come off easily, gently wipe it with a soft cloth moistened with a

small amount of neutral detergent.

Cleaning the Document Feeder Roller

If the Document Feeder Roller is dirty, streaks or smears may appear on the output copies, and may also result in paper jams. To ensure clean copies at all times, clean the Document Feeder Roller about once a month.

Cleaning the Machine

The following procedure describes how to clean the Document Feeder Roller.

NOTE: Do not use benzene, paint thinner, or other organic solvents. Doing so may damage paint or coating on plastic parts.

NOTE: Cleaning the machine with an excessive amount of water may cause the machine to malfunction, or damage documents being copied.

Pull up the latch to open the Document Feeder Cover completely.

Turn the Document Feeder Roller to clean it with a soft cloth moistened with water.

NOTE: Do not use cleaning agents other than water or neutral detergent.

NOTE: Use a firmly wrung cloth to avoid water drops falling onto the machine. If water gets into the machine, it may cause the machine to malfunction.

NOTE: If dirt does not come off easily, gently wipe it with a soft cloth moistened with a small amount of neutral detergent.

Close the Document Feeder Cover until it clicks into place.

Cleaning the Corotron Wire

If any streaks, black lines, or smears appear on the output copies, cleaning the Corotron Wire may help resolve the problem.

The following procedure describes how to clean the Corotron Wire.

Open the Front Cover.

2 Maintenance

2. Pull the Corotron Wire back and forth

several times.

3. Close the Front Cover.

Moving the Machine

This section describes how to move the machine to another location. Before moving the machine, always secure the position of the scanner carriage.

1. Hold down the <Reduce/Enlarge>

button for four seconds, and while holding down the <Reduce/Enlarge> button, press the <Stop> button. The scanner carriage moves to the locked position.

While the scanner carriage is moving, [run] appears in the Display. When the carriage completely moves to the locked position, [OFF] appears blinking in the Display.

NOTE: While the scanner carriage is locked, all indicators go off and no button is available on the Control Panel, and the machine does not process any jobs.

2. Switch off the machine.

NOTE: If the machine is switched off, all the scanned data stored in the mailboxes is deleted. For information on how to switch off the machine, refer to the Product Overview chapter in the User Guide.

<Reduce/Enlarge> button

<Stop> button

3. Remove the screw cover from the right

side of the machine.

4. Attach and tighten the screw to the

machine to secure the position of the scanner carriage.

5. Lift the machine and move it gently to another location.

6. Loosen the screw attached in Step 4,

and remove it from the machine.

Moving the Machine

7. Re-attach the screw cover removed in

Step 3 to the machine.

8. Switch on the machine.

NOTE: For information on how to switch on the machine, refer to the Product Overview chapter in the User Guide.

3 Using CentreWare Internet Services

This chapter explains how to enable and use CentreWare Internet Services for the machine.

The following information is provided in this chapter:

Information Checklist – page 23 CentreWare Internet Services Environments – page 24 CentreWare Internet Services Installation – page 24 Standard Features - CentreWare Internet Services – page 29 Services – page 30

Information Checklist

Before enabling the CentreWare Internet Services feature, make sure that the following items are available or have been performed.

Item By

An existing operational computer with TCP/IP Internet or intranet accessibility is required. These procedures are not intended to install the TCP/IP stack itself.

Obtain and record the following information:

• A unique IP address

• Gateway address

• Subnet mask

Refer to the Glossary in the User Guide for additional information about the gateway address and subnet mask, if needed.

Test the machine to make sure that it is fully installed and functioning correctly.

If problems are encountered during the installation of the machine, refer to

Internet Services in the Problem Solving chapter on page 104

Customer

CentreWare

3 Using CentreWare Internet Services

CentreWare Internet Services Environments

CentreWare Internet Services uses the embedded HTTP Server that resides in the machine. This allows communication with the machine through a web browser with access to the Internet or an intranet. By entering the IP address of the machine as the URL (Universal Resource Locator) in the browser, direct access to the machine is available.

CentreWare Internet Services allows you to make not only the same basic settings as from the Control Panel, but also more specialized settings for the machine.

User ID and Passcode

Many of the features available within Internet Services will require the System Administrator login ID and passcode. By default, the user name is "11111" and the passcode is not set. This ID and passcode can be changed or set by the System Administrator. A user will only be prompted for the System Administrator login ID and passcode once in a single browser session.

System Configuration

To use CentreWare Internet Services, you need to enable TCP/IP on the machine.

CentreWare Internet Services Installation

This section describes the settings required to use CentreWare Internet Services.

Installation Procedure

There are two stages required to enable CentreWare Internet Services.

Network Communication Setup

This requires the machine to be set up for CentreWare Internet Services.

Test Access

To make sure that CentreWare Internet Services has been set up correctly, you should access CentreWare Internet Services.

Network Communication Setup

Initially, boot the CentreWare Internet Services port.

Connect the machine to the network.

NOTE: The Ethernet cable is an RJ45 type and is not supplied by Xerox.

Enter the System Setting Mode.

• If Copy Auditron is disabled

1) Hold down the <Log In/Out> button on the Control Panel for four seconds.

2) Enter the System Administrator's ID using the numeric keypad. The letter [P] appears blinking in the Display.

CentreWare Internet Services Installation

• If Copy Auditron is enabled

1) Log in to the machine under the System Administrator's ID.

2) Hold down the <Log In/Out> button on the Control Panel for four seconds. The letter [P] appears blinking in the Display.

NOTE: The default System Administrator user ID is "11111".

NOTE: For more information on how to enter the System Setting Mode, refer to

Entering the System Setting Mode on page 109

refer to

NOTE: The system setting menu number for enabling the CentreWare Internet

Services port is "124".

Accounting and Securities on page 65

Enter the menu number [124] using the numeric keypad.

Press the <Start> button to confirm the entered menu number.

Enter [1] using the numeric keypad to enable the CentreWare Internet Services port.

• [0]: Disabled

. For information about Copy Auditron,

• [1]: Enabled (Default)

NOTE: If you choose not to change the value, press the <AC> button or the <Start> button. The letter [P] appears blinking in the Display.

Press the <Start> button to confirm the entered value. The letter [P] appears blinking in the Display.

Next, establish TCP/IP.

NOTE: The machine does not support IPv6 addresses.

Enter the menu number [102] using the numeric keypad.

NOTE: The system setting menu number for specifying a method for establishing an IP address is "102".

Press the <Start> button to confirm the entered menu number.

Select an appropriate number from the following options to specify a method for establishing an IP address, and enter the number using the numeric keypad.

• [0]: STATIC

• [1]: DHCP

• [2]: BOOTP

• [3]: RARP

• [4]: DHCP/Autonet (Default)

Press the <Start> button to confirm the entered value.

NOTE: If you have selected [4] (DHCP/Autonet) in Step 3, print out the Configuration Report to confirm that an IP address has been allocated and that it is a valid IP address on your network. For information on how to print out the Configuration Report, refer to IP address, contact the network administrator.

NOTE: Use the DHCP server together with the Windows Internet Name Server (WINS) server.

Printing the Configuration Report on page 41

. If the machine does not have an

3 Using CentreWare Internet Services

If you have selected [0] (STATIC) in Step 3, proceed to Step 5 to configure the protocol settings. Otherwise, proceed to Step 8.

Using the numeric keypad, enter the IP address for the machine in the format “xxx.xxx.xxx.xxx”.

The following table shows the system setting menu numbers for specifying the IP address.

IP Address (xxx.xxx.xxx.xxx)

Menu Number 103 104 105 106

1) Enter the menu number [103], and then press the <Start> button to confirm the entered menu number.

2) Enter a value for the first block of the IP address, and then press the <Start> button to confirm the entered value.

3) Enter the menu number [104], and then press the <Start> button to confirm the entered menu number.

1st block 2nd block 3rd block 4th block

4) Enter a value for the second block of the IP address, and then press the <Start> button to confirm the entered value.

5) Enter the menu number [105], and then press the <Start> button to confirm the entered menu number.

6) Enter a value for the third block of the IP address, and then press the <Start> button to confirm the entered value.

7) Enter the menu number [106], and then press the <Start> button to confirm the entered menu number.

8) Enter a value for the fourth block of the IP address, and then press the <Start> button to confirm the entered value.

Using the same method as in Step 5, enter the subnet mask.

The following table shows the system setting menu numbers for specifying the subnet mask.

Subnet Mask (xxx.xxx.xxx.xxx)

1st block 2nd block 3rd block 4th block

Menu Number 107 108 109 110

Using the same method as in Step 5, enter the gateway address.

The following table shows the system setting menu numbers for specifying the gateway address.

Gateway Address (xxx.xxx.xxx.xxx)

1st block 2nd block 3rd block 4th block

Menu Number 111 112 113 114

NOTE: If you do not wish to set the gateway address, skip this step.

When you have finished establishing TCP/IP, press the <Log In/Out> button. The machine exits the System Setting Mode.

NOTE: If you have changed any settings in the System Setting Mode, the machine will reboot to register and enable the new settings. All scanned documents stored in mailboxes will be deleted on the reboot.

NOTE: After the machine is rebooted, print a Configuration Report to confirm that the the CentreWare Internet Services port is enabled and TCP/IP is correctly configured. For information on how to print the Configuration Report, refer to

Configuration Report on page 41

NOTE: If you wish to use the IP Filtering feature, use CentreWare Internet Services to register the IP addresses which are not allowed to access the machine. For more information, refer to

TCP/IP Configuration

After accessing the CentreWare Internet Services home page, you can make detailed settings for TCP/IP under [Connectivity] > [Protocols] > [TCP/IP] on the [Properties] tab.

CentreWare Internet Services Installation

Printing the

IP Filtering (IP Address Restriction) on page 74

The following table shows the information fields and settings on the [TCP/IP] page.

Feature Setting Items

General Protocol Displays “Enabled”. This is a display-only

item.

Physical Connection Displays “Ethernet”. This is a display-only

item.

Host Name Enter the host name.

IP Address Resolution Set the method for obtaining the IP address

from the drop down menu to access the following options.

• STATIC: The user will specify all the addresses.

• DHCP: The address will automatically be set via DHCP.

• BOOTP: The address will automatically be set via BOOTP.

• RARP: The address will automatically be set via RARP.

• DHCP/Autonet: The address will be automatically set by Autonet via DHCP.

IP Address Enter the IP address allocated to the machine

in the xxx.xxx.xxx.xxx format.

Subnet Mask Enter the subnet mask in the xxx.xxx.xxx.xxx

format.

Gateway Address Enter the gateway address in the

xxx.xxx.xxx.xxx format.

Domain Name Domain Name Enter the domain name.

3 Using CentreWare Internet Services

Feature Setting Items

DNS Configuration

DHCP/DDNS Release Registration Allows DHCP resources to be released when

ZeroConfiguration Networking

Obtain DNS Server Address Automatically

Preferred DNS Server Enter the IP address for the DNS domain

Alternate DNS Server 1 - 2

Dynamic DNS Registration

Generate Domain Search List Automatically

Domain Name 1 - 3 Enter the domain names for the domain name

Connection Time-Out Specify the maximum time period allowed for

Self Assigned Address Allocates an IP address without using a DHCP

Allows you to enable or disable the automatic setting of the DNS server address via DHCP.

primary server.

Enter the IP addresses for the DNS domain alternate server 1 and 2.

Specify whether to enable dynamic DNS server updates and/or to overwrite DNS settings upon updates.

Select whether or not to automatically generate the domain search list.

1 to 3.

searching domains.

the machine is powering down. This is a display-only item and shows “Enabled”.

server. This check box is selected when [IP Address Resolution] is set to [DHCP/Autonet]. This is a display-only item.

Test Access

Follow the steps below to access CentreWare Internet Services.

The CentreWare Internet Services installation process is now completed.

If the test fails, refer to

on page 104

NOTE: If the Account Mode is enabled, you may be required to enter the user ID and passcode (if one is set up). If you need assistance, contact the System Administrator.

At a client computer on the network, launch a web browser.

In the URL field, enter “http://” followed by the Internet address of the machine. Then press the <Enter> key on the keyboard.

If you use the domain name to specify the Internet address, use the following format.

http://myhost.example.com

If you use the IP address to specify the Internet address, use the following format.

http://xxx.xxx.xxx.xxx

Verify that the home page of CentreWare Internet Services is displayed.

CentreWare Internet Services in the Problem Solving chapter

Standard Features - CentreWare Internet Services

CentreWare Internet Services allows you to display, configure, and change the current status or settings of the machine through a web browser on a computer instead of the Control Panel of the machine.

Interface Options

The CentreWare Internet Services home page contains four panels without visible boundaries. You can change the left and right panel sizes by dragging the boundary between them.

Header Panel

Menu Panel

Header Panel

Main Panel

Displays the header for all pages. The header includes the CentreWare Internet Services

Logo Panel

logo and the model of the machine. Just under this panel on most pages is the tab bar which corresponds to the five functions or page buttons. These are [Status], [Jobs], [Scan], [Properties], and [Support]. You can navigate through the pages when you click the text on each tab.

Logo Panel

Displays the company logo.

Menu Panel

Displays a navigation tree, listing the items available within each category, with the currently displayed item highlighted.

Main Panel

Displays information and settings for the selected item within the current category selected in the navigation tree in the menu panel.

For more information about each function, refer to the following:

Services – page 30 Status – page 30 Jobs – page 30 Scan – page 31 Properties – page 31 Support – page 31

3 Using CentreWare Internet Services

Services

The services supported by CentreWare Internet Services are subdivided into the following categories. The category is selected on the tab bar in the header panel.

Category Name Services

Status • General

Jobs • Active Jobs

Scan • Mailbox

Properties • Configuration Overview

•Trays

• Consumables

• Job History List

- Job History

• Error History

• Description

• General Setup

- Configuration

- Job Management

- Paper Tray Attributes

- Paper Size Settings

- Unit Settings

- Power Saver Settings

- Billing & Counters

• Connectivity

- Port Settings

- Physical Connections

- Protocols

• Services

- Printing

- Machine Software

• Accounting

- Accounting Configuration

• Security

- Authentication Configuration

- IP Filtering

- System Administrator Settings

Status

Jobs

Support • Support

This page allows you to check the status of the paper trays and consumables on the machine. It also displays the machine information, IP address, and status.

For more information on this page, refer to

Machine Status on page 37

This page displays a list of active and completed jobs sent using the protocols, or from the Control Panel of the machine. In addition to displaying details of the jobs, this page also allows you to delete jobs.

For more information on this page, refer to

Job Status on page 33

Scan

Services

This page allows you to create, edit, or delete mailboxes, and import scanned data to a computer.

Properties

For more information on this page, refer to

This page allows you to view and set the machine properties. These include the machine details and configuration, the CentreWare Internet Services settings, the port settings, protocol settings, and emulation settings.

NOTE: Some settings with data entry use bytes as units of data volume. Each character that you enter is one byte.

Click [Properties] on the Main Panel on the home page.

Select an item from the collapsible menu on the Menu Panel. To open each folder, click “+” on its left side to expand and access the items beneath the folder.

To change settings, use the drop-down list box, text boxes, and check boxes on the page.

The default settings in the drop-down list box are indicated with an asterisk (*).

After changes have been made, click [Apply].

• To cancel any changes you have made, click [Undo].

• To display the current machine settings, click [Refresh].

Scanner Environment Settings on page 53

Support

NOTE: If prompted, enter the System Administrator user ID and passcode, and click

[OK]. By default, the System Administrator user ID is "11111" and its passcode is not set.

NOTE: Some settings will be available only after you restart CentreWare Internet Services or after the machine is switched off and on.

NOTE: If the machine is switched off, all scanned data stored in the mailboxes will be deleted.

This page provides support information for the machine, including a link for software updates and contacts for technical support.

For more information, refer to

Viewing/Editing Support Information on page 108

4Job Status

This chapter explains how to check current and completed jobs using CentreWare Internet Services. It also provides information on how to delete jobs and view error information.

The following information is provided in this chapter:

Checking Current Jobs – page 33 Checking Completed Jobs – page 34 Checking Error Information – page 35

Checking Current Jobs

This section describes how to display the list of active jobs being processed.

Open your web browser, and enter the machine's IP address in the [Address] box to access CentreWare Internet Services.

Job Name

Displays the name of the job.

Owner

Displays the name of the client (user) that has sent the job.

Status

Displays the status of the job.

Type

Displays the type of job.

Quantity

Displays the number of sets that have been processed.

Deleting Jobs

On the [Active Jobs] page, you can delete jobs.

Click the [Jobs] tab. The [Active Jobs] page is displayed.

NOTE: In some instances, the deletion of jobs might be ignored.

Select the job, then click [Delete].

If you have selected the check boxes for more than one job, all those jobs will be deleted.

NOTE: You can set whether to allow all users or only the System Administrator to delete jobs under [Job Management] on the [Properties] tab. For more information, refer to

Machine Information on page 39

4 Job Status

Checking Completed Jobs

This section describes how to display a list of completed jobs.

Open your web browser, and enter the machine's IP address in the [Address] box to access CentreWare Internet Services.

Click the [Jobs] tab.

On the collapsible menu of the Menu Panel, click the [Job History List] folder, and then [Job History] to view the list of completed jobs.

Job Name

Displays the name of the job.

Owner

Displays the name of the client (user) who sent the job.

Status

Displays the status of the job. The status includes [Completed], [Error], [Deleted], [Shutdown], [Cancelled], [Aborted], and [Unknown].

Type

Displays the type of job.

Page Count

Displays the number of pages printed (printed jobs only).

Output Destination

Displays "Center Tray". For a scan job or an aborted job, "-" is displayed instead.

Host Interface

Displays the name of the host that has sent the job. If the host interface is unknown or not specified, "-" is displayed.

Time Completed

Displays the date and time the job was completed.

Checking Error Information

This section describes how to display a list of errors that have occurred.

Open your web browser, and enter the machine's IP address in the [Address] box to access CentreWare Internet Services.

Click the [Jobs] tab.

On the collapsible menu of the Menu Panel, click [Error History] to view the list of errors.

Date & Time

Displays the date and time the error occurred.

Error Code

Displays the six-digit error code (***-***) of the error.

Checking Error Information

NOTE: Some six-digit error codes are displayed on the [Job History] page, but not on the [Error History] page. Check also the error codes under [Status] on the [Job History] page. For information on how to view the [Job History] page, refer to

Completed Jobs on page 34

Viewing the six-digit error code at the machine

If an error occurs, the two-digit error code, such as [C1] and [E2], appears in the Display on the Control Panel of the machine.

To view the six-digit error code (***-***) in the Display, use the following procedure.

While the two-digit error code appears in the Display, press the <Display Switch> button. The first three digits of the six-digit error code appears in the Display.

Press the <Display Switch> button. The second half of the six-digit error code appears in the Display.

Press the <Display Switch> button. The Display switches back to the two-digit error code.

Checking

5 Machine Status

This chapter explains how to check the machine status, such as the paper trays, consumables, and how to view general information about the machine. It also provides information on how to download software, print a report, and view the current readings of the machine counters.

The following information is provided in this chapter:

Checking the Machine Status – page 37 Checking the Status of Trays – page 37 Checking the Status of Consumables – page 38 Machine Information – page 39 Downloading Software – page 41 Printing the Configuration Report – page 41 Viewing the Total Number of Pages Made on the Machine – page 42

Checking the Machine Status

This section describes how to display the machine information, IP address, and status.

Open your web browser, and enter the machine's IP address in the [Address] box to access CentreWare Internet Services.

Click the [Status] tab. The [General] page is displayed.

This page also displays the [Refresh] and [Reboot Machine] buttons. Click the [Refresh] button to display the latest information.

NOTE: If the machine is rebooted, all scanned data stored in the mailboxes will be deleted.

Checking the Status of Trays

This section describes how to display the status of the paper trays.

Open your web browser, and enter the machine's IP address in the [Address] box to access CentreWare Internet Services.

Click the [Status] tab.

On the collapsible menu of the Menu Panel, click [Trays]. The [Trays] page is displayed.

Trays

Lists the available paper trays: Tray 1, Tray 2 (optional), and Bypass Tray.

NOTE: The trays displayed will depend on the machine configuration.

5 Machine Status

Status

Displays the status of the paper trays as [Ready], [Empty], [Not Available], or [Unknown].

NOTE: The status of the paper tray may be displayed as [Unknown] if the machine is in the Power Saver mode.

Paper Remaining

Displays the status of paper loaded in the paper trays as [Paper Loaded] or [No Paper].

Paper Size

Displays the size of paper loaded in each tray.

Priority

Displays the priority set for each tray when Automatic Tray Switching is enabled. The highest priority is number 1. The greater the number, the lower the priority.

Checking the Status of Consumables

Consumables

This section describes how to check the status of consumables.

The consumables menu displays the status of the Drum Cartridge and toner. The status indicates when to replace the Drum Cartridge and to add toner to the Drum Cartridge.

Open your web browser, and enter the machine's IP address in the [Address] box to access CentreWare Internet Services.

Click the [Status] tab.

On the collapsible menu of the Menu Panel, click [Consumables]. The [Consumables] page is displayed.

Toner Cartridges

Displays the status of toner as [OK], [Reorder], [Replace], or [Fault].

NOTE: If [Replace] is displayed, add toner to the Drum Cartridge.

NOTE: Once toner is added to the Drum Cartridge, the status will be displayed as

[Ready].

Drum Cartridges

Displays the status of the Drum Cartridge as [OK], [Reorder], [Replace], or [Fault]. It also displays the remaining drum life in percentages.

NOTE: If [Replace] is displayed, replace the Drum Cartridge.

Machine Information

This section describes how to view general information about the machine, such as the serial number, memory capacity, and available printer language. It also provides information on how to change the machine settings, such as paper size table and Power Saver feature.

Open your web browser, and enter the machine's IP address in the [Address] box to access CentreWare Internet Services.

Click the [Properties] tab.

On the collapsible menu of the Menu Panel, click [Description] or the [General Setup] folder.

Configure the required settings.

Click [Apply].

If prompted, enter the System Administrator user ID and passcode, and click [OK].

NOTE: By default, the System Administrator user ID is "11111" and its passcode is not set.

Machine Information

The following table lists the items that can be set.

Feature Setting items

Description Allows you to set and view information related to the

machine, such as the name and installation location of the machine and the System Administrator’s e-mail address.

• Machine Model Displays the model of your machine.

• Serial Number Displays the serial number of the machine.

• Machine Name Enter the name of the machine.

• Location Enter the location of the machine.

• Contact Person Enter the name of the System Administrator.

• Administrator’s E-mail Address Enter the e-mail address of the System Administrator.

• Comment Enter a comment on the machine.

5 Machine Status

General Setup Configuration Displays information such as the memory capacity,

Feature Setting items

available printer language, and installed software.

•Memory Displays the size of the installed memory, and amount of memory used for each port/protocol.

•Available PDL Lists the printer language used by the machine and its version.

•Software Displays the version of software (firmware) installed on the machine.

Job Management • Job Deletion

Allows you to set whether to allow all users or only the System Administrator to delete jobs.

Paper Tray Attributes

Paper Size Settings

•Trays Lists the paper trays installed.

• Paper Size Lists the paper size set for each tray.

•Priority Allows you to set the priority for specified paper trays.

Allows you to specify the paper size table. You can select from [A/B Series (8K/16K)], [Inch Series (8.5 x 13")], [Inch Series (8.5 x 13.4")], and [Inch Series].

NOTE: Depending on the paper size table the machine is programmed to use, the document sizes that can be detected by the Document Feeder change. Refer to

Document Sizes Detectable by the Document Feeder on page 121

Unit Settings Allows you to specify [Inches] or [Millimeters] as the

unit for entering document or scan sizes.

Power Saver Settings

• Low Power Mode Time-Out Allows you to specify the time-out period before the machine enters the Low Power Mode from the last user operation.

• Sleep Mode Time-Out Allows you to specify the time-out period before the machine enters the Sleep Mode from the last user operation.

NOTE: You must specify a longer time period for the Sleep Mode than for the Low Power Mode.

Downloading Software

This section describes how to manually upgrade the machine’s software.

Open your web browser, and enter the machine's IP address in the [Address] box to access CentreWare Internet Services.

Click the [Properties] tab.

On the collapsible menu of the Menu Panel, click the [Services] folder, and then the [Machine Software] folder.

Configure required settings.

Click [Apply].

If prompted, enter the System Administrator user ID and passcode, and click [OK].

NOTE: By default, the System Administrator user ID is "11111" and its passcode is not set.

Upgrades

Downloading Software

Upgrades

Specify whether the machine is to allow software downloads.

NOTE: To manually upgrade the machine software, Software Download must also be set to [0] (Allow) in the System Setting Mode (menu number: 127). For more information, refer to

System Settings on page 109

Manual Upgrade

Last Successful Upgrade

Displays the most recent version of the software.

Manual Upgrade

Specify the latest software file.

Printing the Configuration Report

This section describes how to print out the Configuration Report. The Configuration Report lists the total number of prints, the machine's hardware configuration, network information, and the status of various settings. Print this report to confirm the machine configuration.

On the Control Panel of the machine, hold down the <2> button for four seconds or longer, and while holding down the <2> button, press the <Stop> button. The Configuration Report is printed out.

Read the Configuration Report to confirm the configuration of the machine.

5 Machine Status

Viewing the Total Number of Pages Made on the Machine

This section describes how to display the current readings of the entire set of machine counters.

Open your web browser, and enter the machine's IP address in the [Address] box to access CentreWare Internet Services.

Click the [Properties] tab.

On the collapsible menu of the Menu Panel, click [General Setup] > [Billing & Counters] > [Usage Counters]. The [Usage Counters] page is displayed.

Total Impressions

Displays the total number of copies and prints.

Black Copied Impressions

Displays the total number of copies.

Black Printed Impressions

Displays the total number of prints.

Scanned Images Stored

Displays the total number of scanned images.

NOTE: You can also view the total number of copies and prints made on the machine on the Control Panel of the machine in the System Setting Mode (menu number: 52). For more information, refer to

System Settings on page 109

6 Printer Environment Settings

This chapter describes how to set up the printing environment for the machine.

The following information is provided in this chapter:

TCP/IP (LPD or Port9100) – page 43

USB Port – page 47

SNMP Configuration – page 49

TCP/IP (LPD or Port9100)

This section explains how to set up the machine to print from a Windows computer through LPD or Port9100. The following information is provided:

Information Checklist – page 43 TCP/IP (LPD or Port9100) Environments – page 44 TCP/IP (LPD or Port9100) Installation – page 44

Information Checklist

Before starting these procedures, make sure that the following items are available or have been performed.

An existing operational network utilizing TCP/IP is required. These procedures are not designed to install a network.

Obtain and record the following information:

• IP address

• Gateway address

• Subnet mask

• Host name Refer to the Glossary in the User Guide for additional information about the gateway address and subnet mask, if needed.

Test the machine to make sure that it is fully installed and functioning correctly.

Install the print driver. Customer

If problems are encountered during machine setup, refer to

page 75

Item By

Customer

Problem Solving on

6 Printer Environment Settings

TCP/IP (LPD or Port9100) Environments

System configuration

As the machine supports the LPD and Port9100 protocol, you can print directly from a Windows computer.

When printing from Windows 2000/Windows XP/Windows Server 2003/Windows Vista computers through the LPD port, use the OS standard LPR port.

When printing through Port9100, change the necessary settings on the computers.

The transport protocol for LPD and Port9100 can be TCP/IP.

You will also need to set up the IP address on the machine and the Windows computers. For information on how to set up an IP address, refer to

Internet Services Installation on page 24

TCP/IP (LPD or Port9100) Installation

This section describes how to set up the machine to use the LPD and Port9100 protocols.

CentreWare

Installation Procedure

There are three stages to enable printing on the machine through LPD or Port9100.

Network Communication Setup

Enable the following ports using the Control Panel or CentreWare Internet Services.

• Printing through LPD: LPD port

• Printing through Port9100: Port9100 port

Computer Setup

This requires the computers in the networking environment to be configured to communicate with the machine.

Test Print

A print job should be submitted to make sure that the machine has been installed and configured correctly.

Network Communication Setup

This section describes how to set up the network communication parameters of the machine.

Confirm that an existing operational network utilizing TCP/IP is available.

Confirm that the machine is set up for CentreWare Internet Services.

NOTE: For information on the settings required to use CentreWare Internet Services, refer to

CentreWare Internet Services Installation on page 24

Boot the LPD or Port9100 port using CentreWare Internet Services.

1) Open your web browser, and enter the machine's IP address in the [Address] box to access CentreWare Internet Services.

2) Click the [Properties] tab.

3) Click the [Connectivity] folder, and then [Port Settings].

TCP/IP (LPD or Port9100)

4) If you are using the Port9100 port, select the [Enabled] check box for [Port9100]. If you are using the LPD port, select the [Enabled] check box for [LPD].

NOTE: Confirm that the SNMP port is enabled. If not enabled, select the [Enabled] check box for [SNMP]. For information on how to configure SNMP settings, refer to

SNMP Configuration on page 49

5) Click [Apply].

6) If prompted, enter the System Administrator user ID and passcode, and click [OK].

NOTE: By default, the System Administrator user ID is "11111" and its passcode is not set.

NOTE: You can also enable each port on the Control Panel of the machine in the System Setting Mode. For more information, refer to

Depending on your requirements, configure the LPD or Port9100 settings.

System Settings on page 109

1) Click the [Connectivity] folder, and then [Protocols] folder.

2) Click [LPD] or [Port9100].

3) Configure the required options.

The following table shows the information fields and settings on the [Port 9100] and [LPD] pages.

Port Setting items Description

LPD General Protocol Displays whether the protocol is

enabled or disabled.

Physical Connection Displays "Ethernet".

Port Number Enter the port number within the range

of 1 to 65535.

Connection Time-Out

Maximum Number of Sessions

Port 9100 General Protocol Displays whether the protocol is

Physical Connection Displays "Ethernet". This is a display-

Port Information

TCP Port Number Enter the port number for Port 9100.

Bidirectional Displays whether the bidirectional

Specify the connection time-out period when transmission fails.

Enter the maximum number of sessions.

enabled or disabled.

only item.

communication is enabled or disabled. This is a display-only item.

Maximum Connections per Port

End of Job Timeout Specify the connection time-out period

PDL Switching Displays whether the PDL Switching

Displays "8". This is a display-only item.

when transmission fails.

feature is enabled or disabled. This is a display-only item.

6 Printer Environment Settings

4) Click [Apply].

5) If prompted, enter the System Administrator user ID and passcode, and click [OK].

NOTE: Click the [Reboot Machine] button when it is displayed. If the [Reboot Machine] button fails to be displayed, click the [Status] tab and then click the [Reboot Machine] button.

NOTE: If the machine is rebooted, all scanned data stored in the mailboxes will be deleted.

Computer Setup

Install print drivers on each client computer that will be sending print jobs to the machine, and map to the machine as a printer. Refer to the PCL Print Driver CD-ROM.

Test Prin t

To make sure that the machine has been installed on the network correctly, a test print should be submitted from each client computer. Perform the following steps.

Open a document on a client computer.

Select the machine as the printer to which the selected document will be sent.

Print the document on the machine and verify that it prints correctly.

Make sure that the driver is installed on every computer that will be sending jobs to the machine.

Repeat the test for all computers that will be sending jobs to the machine.

The installation process is now complete.

If the test print fails, refer to

Problem Solving on page 75

USB Port

This section explains how to set up the machine in a USB port environment. The following information is provided:

Information Checklist – page 47 USB Port Environment – page 47 USB Port Installation – page 48

Information Checklist

Before starting the USB port installation procedures, make sure that the following items are available or have been performed.

USB Cable Customer

USB Port

Item By

Test the machine to make sure that it is fully installed and functioning correctly.

Install the print driver. Customer

NOTE: The installation procedures will install the machine on the USB port of the host computer. The procedures are not intended to connect the host computer to other computers.

NOTE: Use CentreWare Internet Services to set [Auto Eject Time]. Refer to

Communication Setup on page 48

If problems are encountered during the installation of the machine, refer to

Solving on page 75

NOTE: Do not connect the USB cable to the machine until instructed to do so.

USB Port Environment

System configuration

The machine can be connected directly to the USB port of a host computer. A document file can be sent from the host computer via the USB port to the machine for printing. Other computers can be connected via a network to the host computer. Each computer has a queue that can hold a number of files.

Customer

USB Port

Problem

The document file is sent from the queue in the computer to the queue in the host computer, and then onto the queue in the machine to be printed.

Target computers

The following computers support printing through the USB port.

• Windows 2000/Windows XP/Windows Server 2003/Windows Vista

6 Printer Environment Settings

USB Port Installation

Follow these installation procedures for using the machine on a USB port.

Installation Procedure

There are three stages required to install the machine on a USB port.

USB Port Communication Setup

This requires the machine to be set up for USB port printing.

Computer Setup

This requires the computer to be configured to print to the machine.

Test Print

A print job should be submitted to make sure that the machine has been installed and configured correctly.

USB Port Communication Setup

This section describes how to set up USB communication on the machine. The following parameters can be set depending on your requirements. These setups must be done without the USB cable connected.

This procedure is used to set up the USB communication parameters for the machine.

Perform the following steps using CentreWare Internet Services.

Initially, boot the USB port.

Open your web browser, and enter the machine's IP address in the [Address] box to access CentreWare Internet Services.

Click the [Properties] tab.

Click the [Connectivity] folder, and then [Port Settings].

Select the [Enabled] check box for [USB] to enable the USB port.

NOTE: Confirm that the SNMP port is enabled. If not enabled, select the [Enabled] check box for [SNMP]. For information on how to configure SNMP settings, refer to

SNMP Configuration on page 49

Click [Apply].

If prompted, enter the System Administrator user ID and passcode, and click [OK].

NOTE: By d e fault, the Sy s t e m Administr a tor user ID is " 11111" and its passcode is not set.

NOTE: You can also enable the USB port on the Control Panel of the machine in the System Setting Mode. For more information, refer to

Depending on your requirements, set [Auto Eject Time], which allows you to specify the time when the paper will be automatically ejected from the machine if no data are sent to the machine. Follow these steps.

On the [Properties] tab, click the [Physical Connections] folder, and then [USB].

Set [Auto Eject Time] within the range of 5 to 1275 seconds in 5 second increments.

Click [Apply].

System Settings on page 109

NOTE: Click the [Reboot Machine] button when it is displayed. If the [Reboot

Machine] button fails to be displayed, click the [Status] tab and then click the [Reboot Machine] button.

NOTE: If the machine is rebooted, all scanned data stored in the mailboxes will be deleted.

Computer Setup

Before starting Computer Setup, make sure that the USB cable is disconnected from the computer.

Then perform the following steps.

SNMP Configuration

If prompted, enter the System Administrator user ID and passcode, and click [OK].

Refer to the PCL Print Driver CD-ROM, and install the print drivers for the machine on the computer that will be sending jobs to the machine.

Connect the USB cable to the machine and the computer.

Continue with

Test Print on page 49

Test Print

To make sure that the machine has been installed on the USB port correctly, submit a test print from each client computer. Perform the following steps.

Open a document on the computer.

Select the machine as the printer.

Print the document on the machine and verify that it prints correctly.

Repeat the test for all computers that will be sending jobs to the machine.

The installation process is now complete.

If the test print fails, refer to

SNMP Configuration

This section describes how to configure the SNMP settings when accessing the machine via SNMP.

Open your web browser, and enter the machine's IP address in the [Address] box to access CentreWare Internet Services.

Problem Solving on page 75

Click the [Properties] tab.

Click the [Connectivity] folder, and then [Port Settings].

Select the [Enabled] check box for [SNMP] to enable the SNMP port.

Click [Apply].

If prompted, enter the System Administrator user ID and passcode, and click [OK].

NOTE: By default, the System Administrator user ID is "11111" and its passcode is not set.

On the collapsible menu of the Menu Panel, click the [Protocols] folder, and then [SNMP Configuration].

6 Printer Environment Settings

Configure required settings.

The following table shows the items that can be set.

Setting Items Description

SNMP Configuration

SNMP Configuration > Edit SNMP v1/v2c Properties

SNMP Configuration > Advanced

SNMP Configuration

SNMP Properties [Edit SNMP v1/v2c

Properties] button

[Advanced] button Displays the [SNMP

Community Names

Default Trap Community Name

System Administrator's Login ID

Trap Destination Adresses Displays a page that contains

IP Trap Destination Address

Traps TRAP Community

Community Name (Read Only)

Community Name (Read/Write)

TRAP Community Name

System Administrator's Login ID

IP Address Enter the IP address of the

UDP Port Number Enter the UDP port number of

SNMP Version Select the SNMP version of

Name

Trap to be Received Select the types of traps to

Displays the [SNMP Configuration > Edit SNMP v1/ v2c Properties] page which allows you to set the SNMP v1/v2c properties.

Configuration > Advanced] page that contains the [Add UDP IP Address] and [Delete] buttons.

Enter the community name used for display.

Enter the community name used for display and update.

Enter the trap notification community name.

Enter the ID of the System Administrator

the [Add UDP IP Address] and [Delete] buttons.

• [Add UDP IP Address] button This button displays the

[SNMP Configuration] page.

• [Delete] button Selecting a trap on the

[SNMP Configuration > Advanced] page and clicking this button deletes the trap. You can select and delete multiple traps at once.

SNMP agent that you are setting up to receive traps.

the SNMP agent.

Enter the trap community name of the SNMP agent.

receive from the SNMP agent.

Click [Apply].

10.

If prompted, enter the System Administrator user ID and passcode, and click [OK].

SNMP Configuration

NOTE: Click the [Reboot Machine] button when it is displayed. If the [Reboot Machine] button fails to be displayed, click the [Status] tab and then click the [Reboot Machine] button.

NOTE: If the machine is rebooted, all scanned data stored in the mailboxes will be deleted.

7 Scanner Environment Settings

This chapter explains how to set up Scanning Services in the supported environments.

The following information is provided in this chapter:

Scanning Overview – page 53 Scanning with the Machine – page 53 Setup Procedure – page 53 Network Communication Setup – page 53 Scanning Procedure – page 55 Computer Setup – page 56 Setting Up a Mailbox – page 56 Creating a Mailbox – page 58 Setting the Scan Options – page 59 Editing a Mailbox – page 63 Deleting a Mailbox – page 63

Scanning Overview

The machine provides Scanning Services. Documents that you want to convert into electronic data can be scanned and stored int a mailbox. Stored documents can be accessed from any computers on the network.

The stored scanned documents can be opened by any software application that can view or edit TIFF/PDF files.

Scanning with the Machine

Scanning Services enables multiple users to use the machine to scan and store documents. With the power of the local area network, multiple users can access the machine and use it to scan documents.

Setup Procedure

This section describes the setup procedure to use the Scanning feature on the machine.

Network Communication Setup

Confirm that an existing operational network utilizing TCP/IP is available.

Confirm that the machine is set up for CentreWare Internet Services.

NOTE: For information on the settings required to use CentreWare Internet Services, refer to

CentreWare Internet Services Installation on page 24

7 Scanner Environment Settings

Confirm that the following ports are enabled:

• SNMP

• WebDAV (only when using Network Scanner Utility 3)

• SOAP (only when using Network Scanner Utility 3)

Follow these steps to enable the ports.

1) Open your web browser, and enter the machine's IP address in the [Address] box to access CentreWare Internet Services.

2) Click the [Properties] tab.

3) Click the [Connectivity] folder, and then [Port Settings].

4) Select the check boxes to enable each port.

5) Click [Apply].

6) If prompted, enter the System Administrator user ID and passcode, and click [OK].

NOTE: By d e fault, the Sy s t e m Administr a tor user ID is " 11111" and its passcode is not set.

NOTE: You can also enable each port on the Control Panel of the machine in the System Setting Mode. For more information, refer to

NOTE: For information on how to configure SNMP settings, refer to

Configuration on page 49

Depending on your requirements, set [Port Number] and [Connection Time-out] for WebDAV.

1) On the [Properties] tab, click the [Connectivity] folder and then the [Protocols] folder.

2) Click [WebDAV].

3) Configure the required settings.

• Port Number - Specify the Web DAV port number.

• Connection Time-Out - Specify the connection time-out period when transmission fails.

4) Click [Apply].

5) If prompted, enter the System Administrator user ID and passcode, and click [OK].

NOTE: Click the [Reboot Machine] button when it is displayed. If the [Reboot Machine] button fails to be displayed, click the [Status] tab and then click the [Reboot Machine] button.

System Settings on page 109

SNMP

NOTE: If the machine is rebooted, all scanned data stored in the mailboxes will be deleted.

Target Computers

• Windows 2000/Windows XP/Windows Server 2003/Windows Vista

Setup Procedure

Data to Set Up Scan to Mailbox

CentreWare Internet Services

Mailboxes are created via CentreWare Internet Services

Network Scanner Utility 3 is installed

Scanning Procedure

From a workstation, open up a web browser (such as Internet Explorer), and then enter the Internet address of the machine. If connected properly, you should see a CentreWare Internet Services web page for your machine.

NOTE: If you use the IP address to specify the Internet address, use the following format.

http://xxx.xxx.xxx.xxx

Install Requirement

Required CentreWare Internet Services can be used to

Required For additional information, refer to

Optional This utility can be installed from the CD-ROM to

Comments

create/edit mailboxes and view scanned documents stored in mailboxes.

Creating a Mailbox

on page 58

view/print scanned documents.

Create mailboxes:

1) Click the [Scan] tab.

2) Click the [Create] button for a mailbox.

3) Enter the appropriate information.

4) Click on [Apply].

NOTE: If a passcode is set for a mailbox, users are prompted for the passcode when they access the mailbox.

NOTE: For more information on how to create a mailbox, refer to

on page 58

On the Control Panel, press the <Scan> button.

Creating a Mailbox

1) Select the mailbox number to which you want to store the scanned document.

2) Load a sample document into the Document Feeder or on the Document Glass.

3) Press the <Start> button on the machine.

Verify that the scanned document is in the mailbox:

1) Select the mailbox number to which the scanned document was stored.

2) Select [Document List].

7 Scanner Environment Settings

Computer Setup

To retrieve scanned documents, install Network Scanner Utility 3 or activate CentreWare Internet Services. For more information about the operating environment for Network Scanner Utility 3 and the installation method, refer to the PCL Print Driver CD-ROM. For more information on how to retrieve scanned documents to your computer, refer to the User Guide.

Setting Up a Mailbox

This section describes the mailbox features that allow you to check, import, or delete documents in the mailboxes displayed on the [Mailbox] page in CentreWare Internet Services.

Open your web browser, and enter the machine's IP address in the [Address] box to access CentreWare Internet Services.

Click the [Scan] tab. The [Mailbox] page is displayed.

Mailbox icons

Clicking the icon of a registered mailbox displays the [Mailbox Document List] page for the mailbox.

Mailbox Number

Displays the mailbox numbers. Clicking the number of a registered mailbox displays the [Mailbox Document List] page for the mailbox.

Mailbox Name

Displays the names of mailboxes. Clicking the name of a registered mailbox displays the [Mailbox Document List] page for the mailbox.

Number of Documents in this Mailbox

Displays the number of documents stored in each mailbox.

Document List

Displays the [Mailbox Document List] page where you can set the document processing settings for the selected mailbox.

Delete

Deletes the selected mailbox.

Edit

Displays the [Edit Mailbox] page, which allows you to edit the selected mailbox.

Create

Displays the [Mailbox Setup] page, which allows you to create the selected mailbox.

Mailbox Document List

The following shows the setting items available on the [Mailbox Document List] page.

Mailbox Number

Displays the number of the selected mailbox.

Setting Up a Mailbox

Mailbox Name

Displays the name of the selected mailbox.

Document Number

Displays the numbers of the documents.

Document Name

Displays the names of the documents.

Stored Date

Displays the dates on which the documents were stored.

Compression Format

Displays the compression formats of the documents.

Page Count

Displays the page counts of the documents.

Type

Displays the job type as “Scan”.

Retrieve

• Retrieve Page - Select whether or not to retrieve one page of the selected document.

• Page Number - Enter the page number of the page to be retrieved.

• Retrieving Format - Specify the file format to be used when retrieving the page.

7 Scanner Environment Settings

Creating a Mailbox

The following procedure explains how to create a mailbox for storing scanned documents.

Scanned documents in mailboxes can be imported to computers via Network Scanner Utility 3 or CentreWare Internet Services. For information on how to import the scanned documents to a computer, refer to the User Guide.

You can create up to 99 mailboxes.

Click the [Scan] tab on the Header Panel of the CentreWare Internet Services home page. The [Mailbox] page is displayed.

Select an unassigned mailbox number from the displayed list, and click [Create]. The [Mailbox Setup] page is displayed.

Configure the required settings.

Mailbox Number

Displays the number of the selected mailbox.

Mailbox Name

Specify the mailbox name. Enter a name (up to 20 characters) to be assigned to the mailbox. Leave the text box blank if not setting a mailbox name.

Mailbox Passcode

Specify the passcode to the mailbox. Enter a passcode with up to 20 numerical characters. Leave the text box blank if not setting a passcode.

NOTE: The passcode set here is specific to each mailbox, and differs from the user information set under the [User Account Settings] page for the Account Administration feature. For information about the Account Administration feature, refer to

and Securities on page 65

Retype Passcode

Re-type the passcode for verification.

Check Mailbox Passcode

Select whether and when the passcode for the mailbox is required. Select from [Off], [Always], [At Scan Time], and [At Delete Time], referring to the table below.

Mailbox Operations

Passcode Required

Off Always

At Scan

Time

Accounting

At Delete

Time

Change Settings No Yes Yes Yes

Store Document No Yes Yes No

Delete Document No Yes No Yes

Display Document No Yes No Yes

Click [Apply].

Setting the Scan Options

After creating a mailbox, you can set the scan options for the mailbox.

The settings made here are valid and specific to the respective mailboxes. Thus, you must set up the scan options for each mailbox.

NOTE: Before setting the scan options, create a mailbox in advance. For information on how to create a mailbox, refer to

NOTE: Some mailboxes may require you to enter a passcode, depending on the [Check Mailbox Passcode] setting on the [Mailbox Setup] page. For more information, refer to

Creating a Mailbox on page 58

Click the [Scan] tab on the Header Panel of the CentreWare Internet Services home page. The [Mailbox] page is displayed.

From the displayed list, select an existing mailbox number that you want to set the scan options for, and click [Edit]. The [Edit Mailbox] page is displayed.

Under [Scan Settings], configure the required settings.

Creating a Mailbox on page 58

Setting Up a Mailbox

7 Scanner Environment Settings

The following table lists the options available.

Parameter Value

When Document Feeder is used

Original Orientation Specify the orientation of originals when

scanning a document from the Document Feeder.

• [Sideways Images (Top to Left)]

• [Upright Images] (Default)

Original Size Specify the size of originals.

•[Auto]

• [A3 Landscape]

• [B4 Landscape]

• [A4 Portrait] (Default)

• [A4 Landscape]

• [B5 Portrait]

• [B5 Landscape]

• [A5 Portrait]

• [A5 Landscape]

• [Statement (5.5 x 8.5") Landscape]

• [Executive (7.25 x 10.5") Portrait]

• [Executive (7.25 x 10.5") Landscape]

• [Letter (8.5 x 11") Portrait]

• [Letter (8.5 x 11") Landscape]

• [8.5 x 13" Landscape]

• [8.5 x 13.4" Landscape]

• [Legal (8.5 x 14") Landscape]

• [Tabloid (11 x 17") Landscape]

• [8K Landscape]

• [16K Portrait]

• [16K Landscape]

•[Custom Size] Specify the width (X) within the range of 100 - 432 mm (3.9 - 17.0 inches)*, and the length (Y) within the range of 128 - 297 mm (5.0 - 11.7 inches)*

*The measurement unit will depend on the

setting in [Unit Settings] on the [Properties] tab.

2 Sided Scanning Specify whether to scan both sides of a

document.

• [1 Sided] (Default)

• [2 Sided]

• [2 Sided, Rotate Side 2]

Parameter Value

Setting Up a Mailbox

When Document Glass is used

Original Orientation Specify the orientation of originals when

scanning a document from the Document Glass.

• [Sideways Images (Top to Left)]

• [Upright Images] (Default)

Original Size Specify the size of originals.

• [A3 Landscape] (Default)

• [B4 Landscape]

• [A4 Portrait]

• [A4 Landscape]

• [B5 Portrait]

• [B5 Landscape]

• [A5 Portrait]

• [A5 Landscape]

• [Statement (5.5 x 8.5") Landscape]

• [Executive (7.25 x 10.5") Portrait]

• [Executive (7.25 x 10.5") Landscape]

• [Letter (8.5 x 11") Portrait]

• [Letter (8.5 x 11") Landscape]

• [8.5 x 13" Landscape]

• [8.5 x 13.4" Landscape]

• [Legal (8.5 x 14") Landscape]

• [Tabloid (11 x 17") Landscape]

• [8K Landscape]

• [16K Portrait]

• [16K Landscape]

• [Custom Size] Specify the width (X) within the range of 15 - 432 mm (0.6 - 17.0 inches)*, and the length (Y) within the range of 15 - 297 mm (0.6 - 11.7 inches)*.

*The measurement unit will depend on the

setting in [Unit Settings] on the [Properties] tab.

Original Type Allows you to scan at optimum image quality by

selecting the type of the original document.

• [Photo & Text]

•[Text] (Default)

• [Photo]

Lighten / Darken Adjust the density in five levels.

• [Lighten +2]

• [Lighten +1]

• [Normal] (Default)

• [Darken +1]

• [Darken +2]

Background Suppression Specify whether to suppress background colors

when scanning.

Sharpness Adjust the sharpness in five levels.

• [Soften +2]

• [Soften +1]

• [Normal] (Default)

• [Sharpen +1]

• [Sharpen +2]

7 Scanner Environment Settings

Resolution Specify the scan resolution for the documents

Reduce / Enlarge Preset % Select the preset enlargement/reduction ratio.

Parameter Value

to be scanned.

• [200 x 200 dpi] (Default)

• [300 x 300 dpi]

• [400 x 400 dpi]

• [600 x 600 dpi]

•[A3

JA5/11x17J5.5x8.5(50.0%)]

•[B4

JA5(57.7%)]

•[A3

JB5(61.2%)]

•[11x17

•[A3

• [8.5x14

•[B4

•[A3

•[A4

• [8.5x11

• [100%] (Default)

•[B4

•[A4

• [8.5x13

• [5.5x8.5

•[A4

• [5.5x8.5

•[B5

•[A5

J8.5x11/8.5x11J5.5x8.5(64.7%)]

JA4/B4JB5(70.7%)]

J8.5x11/A3J8.5x13(78.5%)] JA4/B5JA5(81.6%)] JB4/A4JB5(86.6%)] J8.5x11/A3J11x17(94.0%)]

JA4/11x17JA3(97.3%)]

JA3/B5JB4(115.4%)] JB4/A5JB5(122.5%)]

JA3(127.3%)]

J8.5x11/8.5x11J11x17(129.4%)]

JA3/B5JB4(141.4%)]

J8.5x14(154.5%)] JA3(163.2%)] JB4(173.2%)] JA3/5.5x8.5J11x17(200%]

Variable % Specify a desired enlargement/reduction ratio.

The value can be specified within the range of 50 - 200% in 1% increments.

Edge Erase Top & Bottom Allow you to erase unwanted marks from each

edge of scanned documents. Set the top and bottom margins within the range of 0 - 50 mm (0 - 2.0 inches)*. (Default: 2mm/0.1 inches*)

*The measurement unit will depend on the

setting in [Unit Settings] on the [Properties] tab.

Left & Right Allow you to erase unwanted marks from each

edge of scanned documents. Set the left and right margins within the range of 0 - 50 mm (0 - 2.0 inches)*. (Default: 2mm/ 0.1 inches*)

*The measurement unit will depend on the

setting in [Unit Settings] on the [Properties] tab.

Click [Apply].

Editing a Mailbox

The following procedure explains how to change mailbox settings.

NOTE: Some mailboxes may require you to enter a passcode depending on the [Check Mailbox Passcode] setting on the [Mailbox Setup] page. For more information, refer to

Creating a Mailbox on page 58

Click the [Scan] tab on the Header Panel of the CentreWare Internet Services home page. The [Mailbox] page is displayed.

Select the mailbox you want to edit, then click [Edit]. The [Edit Mailbox] page is displayed.

Change the settings as necessary.

Click [Apply].

Deleting a Mailbox

The following procedure explains how to delete a mailbox.

Setting Up a Mailbox

You can delete a mailbox selected on the [Mailbox] page. Before deleting a mailbox, you need to delete all the documents in that mailbox. If the documents are stored in the mailbox, the mailbox cannot be deleted. For information on how to delete documents in a mailbox, refer to the User Guide.

Click the [Scan] tab on the Header Panel of the CentreWare Internet Services home page. The [Mailbox] page is displayed.

Select the mailbox that you want to delete, and click [Delete]. A confirmation message is displayed.

Click [OK].

8 Accounting and Securities

The machine has an Account Administration feature that restricts the ability to use functions and manages the use of each machine feature.

This chapter contains information for the System Administrator on the features used to change the settings and on the setting procedures. It also provides information on how to configure the IP Filtering feature.

The following information is provided in this chapter:

Overview of Account Administration – page 65

Enabling the Account Mode – page 66

Managing User Accounts – page 67

Managing the Counters – page 69

Changing the System Administrator Settings – page 73

IP Filtering (IP Address Restriction) – page 74

Overview of Account Administration

The Account Administration feature is used to prevent the machine from being used by unauthorized users, impose different restrictions on individual users (accounts), and track the total number of copies and prints for each account.

The Account Administration feature allows you to:

• Create, change, and delete up to 99 user accounts.

• Control access to the Copy feature.

• Control access to the Print feature.

• Set the copy and print job limits per user account.

• View the total number of copies or prints made by each user account.

Copy Auditron

The Copy Auditron feature tracks and counts copies made on the machine for each user account. To enable this feature, refer to

If Copy Auditron is enabled, users must log in to the machine to access the Copy feature. To login, users are prompted to enter their user ID and passcode. For information on how to log in to the machine, refer to the User Guide.

Enabling the Account Mode on page 66

Print Auditron

The Print Auditron feature tracks and counts prints made on the machine for each user account. To enable this feature, refer to

If Print Auditron is enabled, users must set the login information such as their user ID and passcode in the print driver in advance to use the Print feature. For more information, refer to the PCL Print Driver CD-ROM.

Enabling the Account Mode on page 66

8 Accounting and Securities

NOTE: A user ID and passcode are only required for copy and print jobs. Users do not need to enter a user ID and passcode to log in to the machine for a scan job. However, if a passcode is set for a mailbox, users are prompted to enter the passcode for the mailbox, regardless of whether or not the Account Mode is enabled.

Users Controlled by Account Administration

The following is an explanation of the different user types that are controlled by the Account Administration feature.

Users are classified into the following three types. The Account Administration feature restricts operations according to the user type.

• System Administrator

• Account Users

• General Users

System Administrator

This is a user who can enter the System Setting Mode and change the machine settings.

A System Administrator uses a special user ID called a System Administrator ID.

Account Users

These are users who are registered with the machine.

When this type of user uses a service that is restricted, they must enter their user ID and passcode.

General Users

These are users other than the System Administrator when the Account Mode is disabled.

Enabling the Account Mode

This section describes how to enable the Account Mode using CentreWare Internet Services.

At your Computer

Open your web browser, and enter the machine's IP address in the [Address] box to access CentreWare Internet Services.

Click the [Properties] tab.

Click the [Accounting] folder, and then [Accounting Configuration]. The [Accounting Configuration > Step 1 of 2] page is displayed.

Select [Local Accounting] from the [Accounting Type] drop-down list.

Accounting Type

• Local Accounting Performs account management using user information pre-registered on the machine.

Managing User Accounts

• Accounting Disabled

Does not perform account management on the machine.

NOTE: If [Accounting Disabled] is selected, [Auditron (Copy Service)] and [Auditron (Print Service)] are disabled even if their check boxes are selected in Step 5.

5. Select the [Enabled] check box for each service for which you want to perform

account management.

Auditron (Copy Service)

Select this check box to enable the Copy Auditron feature.

Auditron (Print Service)

Select this check box to enable the Print Auditron feature.

NOTE: To enable Copy Auditron and/or Print Auditron, [Accounting Type] must be set to [Local Accounting] in Step 4.

NOTE: To permit printing jobs that do not have a user name and passcode when Print Auditron is enabled, select the [Enable] check box for [Non-account Print] under [Security] > [Authentication Configuration] on the [Properties] tab.

6. Click [Apply].

7. If prompted, enter the System Administrator user ID and passcode, and click [OK].

NOTE: By default, the System Administrator user ID is "11111" and its passcode is not set.

NOTE: Click the [Reboot Machine] button when it is displayed. If the [Reboot Machine] button fails to be displayed, click the [Status] tab and then click the [Reboot Machine] button.

NOTE: If the machine is rebooted, all scanned data stored in the mailboxes will be deleted.

NOTE: The Account Mode can be configured also on the Control Panel of the machine in the System Setting Mode (Menu Number: 351, 352, and 353). For more information, refer to System Settings on page 109.

Managing User Accounts

This section describes how to register user account information, such as user IDs, user names and passcodes, and to impose restrictions on the number of copy and print pages allowed for each user. You can also change and reset the settings for each account. Up to 99 users can be registered.

Creating/Editing a User Account

The following describes how to create a new user account and change the settings for each account.

At your Computer

1. Open your web browser, and enter the machine's IP address in the [Address] box

to access CentreWare Internet Services.

8 Accounting and Securities

Click the [Properties] tab.

On the collapsible menu of the Menu Panel, click the [Accounting] folder, and then [Accounting Configuration]. The [Accounting Configuration > Step 1 of 2] page is displayed.

Click [Next]. The [Authentication Configuration > Step 2 of 2] page is displayed.

Enter the account number for which you want to register a user.

Click [Edit]. The [User Account Settings] page is displayed, on which you can edit the account configurations for the specified account number.

Configure the required settings.

User Identification

• Account Number Displays the specified account number.

• User Name Enter a user name. You can enter up to 32 alphanumeric characters including spaces.

• User ID Enter a user ID. You can enter three numerical characters.

• Passcode Enter a passcode for the user ID. You can enter 4 to 12 numerical characters. Leave the text box blank if not setting a passcode.

• Retype Passcode Re-enter the passcode for verification.

Feature Access

• Copy Service - Feature Access Specify whether to limit access to the Copy feature. Select from [Free Access] and [No Access to Copy Service].

• Print Service - Feature Access Specify whether to limit access to the Print feature. Select from [Free Access] and [No Access to Print Service].

Impressions / Limits

• Black Copy Limit Set the maximum number of pages allowed for copying. You can enter a value between 1 - 99,999.

• Black Print Limit Set the maximum number of pages allowed for printing. You can enter a value between 1 - 99,999.

Click [Apply].

NOTE: A user ID, passcode, and copy/print job limit can be configured also on the Control Panel of the machine in the System Setting Mode. For more information, refer

System Settings on page 109

Deleting a User Account

At your Computer

The following describes how to delete all registered information for a selected user account.

Open your web browser, and enter the machine's IP address in the [Address] box to access CentreWare Internet Services.

Click the [Properties] tab.

Click the [Accounting] folder, and then [Accounting Configuration]. The [Accounting Configuration > Step 1 of 2] page is displayed.

Click [Next]. The [Authentication Configuration > Step 2 of 2] page is displayed.

Enter the account number for which you want to delete the user information.

Click [Edit]. The [User Account Settings] page is displayed.

Managing the Counters

Click [Delete].

NOTE: You can also delete user information for a selected user account on the Control Panel of the machine in the System Setting Mode (Menu Number: 601 to 699). For more information, refer to

System Settings on page 109

Managing the Counters

The System Administrator can set a copy/print job limit on each user account, view the total number of copies or prints made by each account, and also reset all counts for all user accounts.

Setting Copy and Print Job Limits on a User Account

The following describes how to set the copy and print job limits on a user account on the Control Panel of the machine or in CentreWare Internet Services.

When the total number reaches the upper limit set up by the System Administrator, users cannot use the copy/print feature on the machine.

At Your Computer

You can set the copy and print job limits on a particular user account on the [User Account Settings] page on CentreWare Internet Services.

For more information, refer to

At the Machine

To set the copy and print job limits on a user account, you must enter the System Setting Mode.

The following procedure describes how to set a copy or print job limit on a particular user account.

NOTE: If you change a copy or print job limit for a selected user account, the current number of copies or prints made under the user account will be reset to “0”.

Impressions / Limits on page 68

8 Accounting and Securities

Enter the System Setting Mode. The letter [P] appears blinking in the Display.

NOTE: For information on how to enter the System Setting Mode, refer to

System Setting Mode on page 109

Enter the menu number using the numeric keypad, referring to the tables below.

To set a copy job limit for a user account

Number

801 to 899* Specify the maximum number of copy pages allowed for account numbers 1 to

99. Up to a maximum of 99,999 copies can be set for each account.

*: When entering the menu number, enter 8 plus the account number. For example, for

account number 45, enter "845" as the menu number.

To set a print job limit for a user account

Number

901 to 999* Specify the maximum number of print pages allowed for account numbers 1 to

99. Up to a maximum of 99,999 prints can be set for each account.

*: When entering the menu number, enter 9 plus the account number. For example, for

account number 45, enter "945" as the menu number.

Description

Entering the

Press the <Start> button to confirm the entered menu number. The currently-set copy or print job limit for that particular account number appears blinking in the Display.

NOTE: If the displayed value has more than three digits, the first half of the numerical value appears in the Display. Press the <Start> button to reveal the second half of the value in the Display.

Set a new copy or print job limit using the numeric keypad.

Press the <Start> button to confirm the new copy or print job limit. The letter [P] appears blinking in the Display.

Press the <Log In/Out> button. The machine exits the System Setting Mode.

NOTE: If you have changed any settings in the System Setting Mode, the machine will automatically reboot to register and enable the new settings. All scanned documents stored in mailboxes will be deleted on the reboot.

Managing the Counters

Viewing the Total Number of Copies or Prints for a User Account

The following describes how to view the total number of copies or prints made on each user account.

At the Machine

To view the total number of copies or prints made on a user account, you must enter the System Setting Mode.

Enter the System Setting Mode. The letter [P] appears blinking in the Display.

NOTE: For information on how to enter the System Setting Mode, refer to

System Setting Mode on page 109

Enter the menu number using the numeric keypad, referring to the tables below.

To view the total number of copies for a user account

Number

401 to 499* Displays the current number of copies made under the account number 1 to

99.

*: When entering the menu number, enter 4 plus the account number. For example, for

account number 45, enter "445" as the menu number.

To view the total number of prints for a user account

Number

501 to 599* Displays the current number of prints made under the account number 1 to 99.

*: When entering the menu number, enter 5 plus the account number. For example, for

account number 45, enter "545" as the menu number.

Description

Entering the

Press the <Start> button to confirm the entered menu number. The current number of copies or prints made under the selected account appears in the Display.

NOTE: If the displayed value has more than three digits, the first half of the numerical value appears in the Display. Press the <Start> button to reveal the second half of the value in the Display.

Press the <Log In/Out> button. The machine exits the System Setting Mode.

8 Accounting and Securities

Resetting the Total Number of Copies and Prints for All Users

The following describes how to reset the copy and print totals for all user accounts in a single operation.

At the Machine

Enter the System Setting Mode. The letter [P] appears blinking in the Display.

NOTE: For information on how to enter the System Setting Mode, refer to

System Setting Mode on page 109

Enter a menu number [398] using the numeric keypad.

Press the <Start> button to confirm the entered menu number.

Enter “0” using the numeric keypad.

Press the <Start> button to confirm the entered value. All counters for all user accounts are reset to “0”.

Press the <Log In/Out> button. The machine exits the System Setting Mode.

Entering the

Changing the System Administrator Settings

This section describes the features that allow you to change the System Administrator’s ID and passcode. The machine enters the System Setting Mode only when a correct System Administrator’s ID is entered. By default, the System Administrator’s ID is set to "11111", and its passcode is not set.

Open your web browser, and enter the machine's IP address in the [Address] box to access CentreWare Internet Services.

Click the [Properties] tab.

Click the [Security] folder, and then [System Administrator Settings].

Configure the required settings.

Administrator's Login ID

Specify the System Administrator's ID with up to 32 alphanumeric characters.

NOTE: If the System Administrator's Login ID contains alphabetical characters, the Login ID cannot be entered at the machine using the numeric keypad on the Control Panel because only numerical characters can be entered.

Administrator's Passcode

Specify the System Administrator's passcode with up to 4 to 12 alphanumeric characters. Leave the text box blank if not setting a passcode.

NOTE: If the System Administrator's passcode contains alphabetical characters, the passcode cannot be entered at the machine using the numeric keypad on the Control Panel.

Retype Administrator's Passcode

Re-enter the System Administrator's passcode for verification.

Maximum Login Attempts

Specify the number of System Administrator login attempts before a login failure is reported. You can specify the number of attempts allowed in the range of 1 to 10. Selecting “0” disables this feature.

Click [Apply].

NOTE: Click the [Reboot Machine] button when it is displayed. If the [Reboot Machine] button fails to be displayed, click the [Status] tab and then click the [Reboot Machine] button.

NOTE: If the machine is rebooted, all scanned data stored in the mailboxes will be deleted.

NOTE: You can also change the System Administrator user ID and passcode on the Control Panel of the machine in the System Setting Mode (Menu Number: 600 and

700). For more information, refer to

System Settings on page 109

8 Accounting and Securities

IP Filtering (IP Address Restriction)

The IP Filtering feature provides security to the machine, by allowing you to register the IP addresses permitted to communicate with the machine. The IP addresses to be filtered can be specified on CentreWare Internet Services.

To restrict access to the machine, perform the following procedure.

Open your web browser, and enter the machine's IP address in the [Address] box to access CentreWare Internet Services.

Click the [Properties] tab.

Click the [Security] folder, and then [IP Filtering].

Configure the required settings.

IP Filtering

Select whether to enable the IP Filtering feature using IP addresses.

IP Filter Rule List

• Rule Number Displays entry numbers 1 - 10 for IP addresses to be filtered.

• Source IP/Mask Displays the range of the IP addresses in “IP address/prefix length” format.

Add

Displays the [Add IP Filter Rule] page, which allows you to configure the following settings:

• Source IP Address Enter an IP address from which to permit communication with the machine.

• Source IP Mask

Enter the mask address of the IP address in prefix length format.

Edit

Displays the [Edit IP Filter Rule] page, which allows you to edit the IP address selected in [IP Filter Rule List].

Delete

Allows you to delete the address selected in [IP Filter Rule List].

Click [Apply].

NOTE: Click the [Reboot Machine] button when it is displayed. If the [Reboot Machine] button fails to be displayed, click the [Status] tab and then click the [Reboot Machine] button.

NOTE: If the machine is rebooted, all scanned data stored in the mailboxes will be deleted.

9 Problem Solving

This chapter describes what needs to be done when a problem occurs with the machine. It provides information on how to troubleshoot a problem by referring to the Machine Diagram (mimic), Error Code Label, and Troubleshooting Table. It also explains how to identify network-related machine problems and how to clear paper jams.

The following information is provided in this chapter:

Fault Clearance Procedure – page 75

Paper Jams – page 94

A1/A2: Document Jams – page 101

Network-related Problems – page 102

Xerox Welcome Center – page 107

Viewing/Editing Support Information – page 108

Fault Clearance Procedure

When a problem is encountered when using the machine, follow each step to identify the cause of the problem, then apply the suggested solution.

• Machine Diagram (mimic) If any indicator is lit or flashing, refer to

• Error code in the Display Check the error code shown in the Display. Most error codes are listed on the Error Code Label. Refer to the Error Code Label for the error description, and apply the suggested solution. If the displayed error code is not listed on the Error Code Label, refer to

on page 78

If an error occurs, the six-digit error code (***-***) is also displayed on CentreWare Internet Services. For information on how to view the error history, refer to

Error Information on page 35

NOTE: You can also view the six-digit error code (***-***) in the Display on the Control Panel. For more information, refer to

on page 35

• Troubleshooting Table If any problem persists after applying the suggested solution, refer to

Troubleshooting Table on page 90

appropriate solutions.

Machine Diagram (mimic) on page 76

Error Codes

Viewing the six-digit error code at the machine

. Diagnose the symptom, then apply the

Checking

• Assistance from the System Administrator Alternatively, contact the System Administrator for assistance.

• Switching the machine on /off In some cases, a problem can be solved by simply switching the machine off and then on again. For information on how to switch the machine on and off, refer to the User Guide.

9 Problem Solving

NOTE: If the machine is switched off, all scanned data stored in the mailboxes will be deleted.

• Network-related Problem If the problem still persists, refer to

• Xerox Welcome Center If a problem persists after applying all the suggested solutions, contact the Xerox Welcome Center. For more information, refer to

page 107

Machine Diagram (mimic)

The Machine Diagram (mimic) consists of the following indicators to display the machine status.

Network-related Problems on page 102

Xerox Welcome Center on

Document Feeder Jam

The red indicator flashes when a document jams in the Document Feeder or when the Document Feeder Cover is open.

For information on how to clear document jams in the Document Feeder, refer to

Processor Jam

The red indicator flashes when a paper jam occurs in the machine. Check the error code that appears in the Display. Refer to

page 78

Toner

The red indicator lights up when the amount of toner left in the Drum Cartridge is low. Prepare a new toner bottle. No error code is displayed at this point.

The red indicator flashes when toner runs out. Add toner into the Drum Cartridge. The error code [J1] appears in the Display.

NOTE: If the error code [J1] appears in the Display, the six-digit error code [093-912] is also displayed on CentreWare Internet Services. For information on how to view the error history, refer to

Information on page 35

A1/A2: Document Jams on page 101

for the solution.

Error Codes on

Checking Error

For information on how to add toner into the Drum Cartridge, refer to

Adding Toner to the Drum Cartridge on page 12

Fault Clearance Procedure

Replace Drum Cartridge

The red indicator lights up when the Drum Cartridge needs to be replaced in the near future. Prepare a new Drum Cartridge. No error code is displayed at this point.

The red indicator flashes when the Drum Cartridge needs to be replaced immediately. Replace the Drum Cartridge with a new one. The error code [J6] appears in the Display.

NOTE: If the error code [J6] appears in the Display, the six-digit error code [091-913] is also displayed on CentreWare Internet Services. For information on how to view the error history, refer to

Information on page 35

Checking Error

For information on how to replace the Drum Cartridge, refer to

the Drum Cartridge on page 15

Tray 1

The green indicator lights up when Tray 1 is selected. The green indicator flashes when paper runs out in Tray 1 or when a paper jam occurs in Tray 1.

For information on how to load paper in Tray 1, refer to the User Guide.

For information on how to clear paper jams in Tray 1, refer to

Jam in Tray 1 on page 98

Tray 2

The green indicator lights up when Tray 2 is selected. The green indicator flashes when paper runs out in Tray 2 or when a paper jam occurs in Tray 2.

For information on how to load paper in Tray 2, refer to the User Guide.

For information on how to clear paper jams in Tray 2, refer to

Jam in Tray 2 on page 99

NOTE: This indicator is only available when Paper Tray 2 (optional) is fitted to the machine.

Replacing

C1: Paper

C2: Paper

Bypass Tray

The green indicator lights up when the Bypass Tray is selected.

For information on how to load paper in the Bypass Tray, refer to the User Guide.

For information on how to clear paper jams in the Bypass Tray, refer to

C3: Paper Jam in the Bypass Tray on page 100

Document Present

The green indicator lights up when a document is loaded correctly in the Document Feeder.

9 Problem Solving

Error Codes

The following table shows the error codes that appear in the Display.

If an error occurs, the six-digit error code (***-***) is also displayed on CentreWare Internet Services. For information on how to view the error history, refer to

Error Information on page 35

NOTE: You can also view the six-digit error code (***-***) in the Display on the Control Panel. For more information, refer to

on page 35

NOTE: If the machine is switched off, all scanned data stored in the mailboxes will be deleted.

Error Code

Checking

Viewing the six-digit error code at the machine

What appears in the Display

A1 005-170

What appears

in CentreWare

Internet Services

005-171 005-172 005-920

Description Remedy

The document is jammed in the Document Feeder.

Remove the jammed document carefully.

• If the error occurred during a copy job: Check the output copies and identify where the copy job should be restarted. Reload the unscanned pages in the Document Feeder and press the <Start> button to resume the copy job.

• If the error occurred during a scan job: Reload all the pages in the Document Feeder and press the <Start> button to restart the scan job.

For information on how to remove the jammed document, refer to

on page 101

A1/A2: Document Jams

A2 005-198

005-199

A5 005-305 The Document Feeder Cover is

062-300 The Document Cover is open. Close the Document Cover.

The size of the documents that are loaded in the Document Feeder is not supported, and has resulted in a document jam.

open.

Remove the jammed document carefully, and use the Document Glass instead. For information on how to remove the jammed document, refer to

on page 101

Close the Document Feeder Cover.

A1/A2: Document Jams

Error Code

Fault Clearance Procedure

What appears in the Display

C0 024-965 When Automatic Tray Switching

C1 071-100 Paper is jammed in or around

What appears

in CentreWare

Internet Services

(menu number: 163) is enabled, the selected tray runs out of paper.

024-966 When Automatic Paper

Selection (menu number: 164) is enabled, the machine is unable to select a tray because none of the trays are loaded with the appropriate size of paper.

Tray 1.

Description Remedy

Load paper in the tray. For information on how to load paper in the trays, refer to the User Guide.

Load a tray with the desired size of paper. For information on how to change the size of paper in the tray, refer to the User Guide.

The error code may appear again if the paper size specified in the print job is A4, B5,

8.5 x 11", or 16K and the paper is

loaded in the tray in the SEF orientation. Reload the paper in the tray in the LEF orientation.

Remove the jammed paper. Check that the paper guides are adjusted correctly. If Tray 1 has run out of paper, load paper in the tray. For information on how to clear paper jams in Tray 1, refer to

C1:

Paper Jam in Tray 1 on page 98

For information on how to correctly adjust the paper guides, refer to the User Guide. For information on how to load paper in Tray 1, refer to the User Guide.

C2 072-100 Paper is jammed in or around

Tray 2.

Remove the jammed paper. Check that the paper guides are adjusted correctly. If Tray 2 has run out of paper, load paper in the tray.

For information on how to clear paper jams in Tray 2, refer to

C2:

Paper Jam in Tray 2 on page 99

For information on how to correctly adjust the paper guides, refer to the User Guide. For information on how to load paper in Tray 2, refer to the User Guide.

9 Problem Solving

Error Code

What appears in the Display

C3 002-910

What appears

in CentreWare

Internet Services

075-910

The Bypass Tray has run out of paper.

Paper is jammed in the Bypass Tray.

Description Remedy

Load paper in Bypass Tray, and press the <Start> button to resume the job. For information on how to load paper in the Bypass Tray, refer to the User Guide.

Remove the jammed paper. Check that the paper guides are adjusted correctly, and press the <Start> button to resume the job. For information on how to clear paper jams in the Bypass Tray, refer to

Bypass Tray on page 100

C5 024-950 Tray 1 has run out of paper. Load paper in Tray 1.

For information on how to load paper in Tray 1, refer to the User Guide.

024-959 Tray 1 has been selected in a

print job; however, the size/ orientation of paper that is loaded in Tray 1 does not match the paper size/orientation of the print job.

Load Tray 1 with the same sized paper as specified in the print job. Specify the correct size/ orientation of paper that is loaded in Tray 1. For information on how to reload Tray 1 with a different sized paper, refer to the User Guide. For information on how to specify the size and orientation of paper that is loaded, refer to the User Guide.

C3: Paper Jam in the

The error code may appear again if the paper size specified in the print job is A4, B5,

8.5 x 11", or 16K and the paper is

loaded in Tray 1 in the SEF orientation. Reload the paper in Tray 1 in the LEF orientation.

Error Code

Fault Clearance Procedure

What appears in the Display

C6 024-951 Tray 2 has run out of paper. Load paper in Tray 2.

What appears

in CentreWare

Internet Services

024-960 Tray 2 has been selected in a

print job; however, the size/ orientation of paper that is loaded in Tray 2 does not match the paper size/orientation of the print job.

Description Remedy

For information on how to load paper in Tray 2, refer to the User Guide.

Load Tray 2 with the same sized paper as specified in the print job. Specify the correct size/ orientation of paper that is loaded in Tray 2. For information on how to reload Tray 2 with a different sized paper, refer to the User Guide. For information on how to specify the size and orientation of paper that is loaded, refer to the User Guide.

The error code may appear again if the paper size specified in the print job is A4, B5,

8.5 x 11", or 16K and the paper is

loaded in Tray 2 in the SEF orientation. Reload the paper in Tray 2 in the LEF orientation.

C7 024-958 The Bypass Tray has been

selected in a print job; however, the size/orientation of paper that is loaded in the Bypass Tray does not match the paper size/ orientation of the print job.

Load the Bypass Tray with the same sized paper as specified in the print job. Specify the correct size/orientation of paper that is loaded in the Bypass Tray. For information on how to load paper in the Bypass Tray, refer to the User Guide. For information on how to specify the size and orientation of paper that is loaded, refer to the User Guide.

The error code may appear again if the paper size specified in the print job is A4, B5,

8.5 x 11", or 16K and the paper is

loaded in the Bypass Tray in the SEF orientation. Reload the paper in the Bypass Tray in the LEF orientation.

9 Problem Solving

Error Code

What appears in the Display

C8 003-963 When Automatic Paper

What appears

in CentreWare

Internet Services

Selection (menu number: 164) is enabled, the machine is unable to select a tray, because the machine does not support the paper size that was specified by the job, or because none of the trays are loaded with the appropriate size of paper.

003-965 When Automatic Paper

Selection (menu number: 164) is enabled, the selected tray runs out of paper.

003-966 When Automatic Paper

Selection (menu number: 164) is enabled, the machine is unable to select a tray, because none of the trays are loaded with the appropriate size of paper.

Description Remedy

Press the <Stop> button to cancel the job.

Take one of the following actions:

• Press the <Variable Ratio> button or the <Reduce/ Enlarge> button to specify the zoom ratio within the range of 50 to 200%.

• Change the paper size.

For information on how to change the size of paper in the tray, refer to the User Guide.

Press the <Stop> button to cancel the job. Load paper in the tray. For information on how to load paper in the trays, refer to the User Guide.

Press the <Stop> button to cancel the job. Load a tray with the desired size of paper. For information on how to change the size of paper in the tray, refer to the User Guide.

E1 077-103

077-106 077-130 077-900 077-901

E2 071-101

077-903

Paper is jammed around the Fuser Unit or inside the Left Side Cover.

Paper is jammed in or around Tray 1.

Remove the jammed paper. For information on how to remove the jammed paper around the Fuser Unit or inside the Left Side Cover, refer to

E1: Paper Jam around the Fuser Unit and inside the Left Side Cover on page 94

Remove the jammed paper. Check that the paper guides are adjusted correctly. For information on how to remove the jammed paper in and around Tray 1, refer to

E2: Paper Jam inside the Left Side Cover on page 96

For information on how to correctly adjust the paper guides, refer to the User Guide.

Error Code

Fault Clearance Procedure

What appears in the Display

E3 072-101

What appears

in CentreWare

Internet Services

077-904

Paper is jammed in or around Tray 2.

Description Remedy

Remove the jammed paper. Check that the paper guides are adjusted correctly. For information on how to remove the jammed paper in and around Tray 2, refer to

Jam in Tray 2 on page 99

For information on how to correctly adjust the paper guides, refer to the User Guide.

E4 072-105 Paper is jammed inside the Left

Side Cover.

Remove the jammed paper. For information on how to remove the jammed paper, refer to

E4: Paper Jam inside the Left

Side Cover on page 97

E5 077-300 The Front Cover is open. Close the Front Cover.

077-301 The Left Side Cover is open. Close the Left Side Cover.

E6 077-305 The Access Cover 2 is open. Close the Access Cover 2.

E3: Paper

077-309 The Access Cover 1 is open. Close the Access Cover 1.

E8 003-500 When using the N-up feature,

the zoom ratio required to fit the specified number of pages on a sheet is outside the range of 50 200%.

003-501 When using the N-up feature,

there is a mismatch between the orientation of the loaded documents and the paper in a tray.

003-502 There is a mismatch between

the orientation of the loaded document and that of the paper in a tray.

E9 003-795 The zoom ratio required to fit the

image on the paper under the specified settings is outside its range of 50 - 200%.

Press any button to clear the error. Check the selected options, and try again.

For information about the N-up feature, refer to the User Guide.

Press any button to clear the error. Check the selected options, and try again.

For information about the N-up feature, refer to the User Guide.

Press any button to clear the error. Check the selected options, and try again.

Press any button to clear the error.

Take one of the following actions:

• Press the <Variable Ratio>

button or the <Reduce/ Enlarge> button to specify the zoom ratio within the range of 50 to 200%.

• Change the paper size. For information on how to change the size of paper in the tray, refer to the User Guide.

9 Problem Solving

Error Code

What appears in the Display

H9 010-325 An internal communication error

J1 093-912 Out of toner. Add toner.

J3 091-912 The machine cannot correctly

J6 091-913 The Drum Cartridge needs to be

What appears

in CentreWare

Internet Services

occurred in the machine.

sense the connection to the Drum Cartridge, or the Drum Cartridge may not be installed at all.

replaced.

Description Remedy

Switch the machine off and on. If the error persists, contact the Xerox Welcome Center.

For information on how to add toner, refer to

the Drum Cartridge on page 12

If the Drum Cartridge is installed in the machine, pull it out halfway, and push it back in again. If the Drum Cartridge is not installed in the machine at all, install the recommended Drum Cartridge. For information on the Drum Cartridge, refer to

Consumables on page 11

Replace the Drum Cartridge. For information on how to replace the Drum Cartridge, refer to

Replacing the Drum Cartridge

on page 15

Adding Toner to

Replacing

J7 091-914

091-915 091-916

L9 016-756 The use of the service is

016-757 A wrong passcode was entered. Enter the correct passcode.

016-759 When Copy Auditron or Print

The Drum Cartridge is defective. Replace the Drum Cartridge.

restricted for a particular user account.

Auditron is enabled on the machine, the copy or print job limit that has been set for a particular user account has been reached.

For information on the Drum Cartridge, refer to

Consumables on page 11

For information on how to replace the Drum Cartridge, refer to

Replacing the Drum Cartridge

on page 15

Change the setting to permit the user account to access the service. For more information, refer to

Feature Access on page 68

Press any button to clear the error. Change the copy or print job limit for the user account in the System Setting Mode (menu number: 801 to 899, 901 to 999). The copy or print count for the user account will be reset to "0" by changing the job limit. For more information, refer to

System Settings on page 109

Replacing

Error Code

Fault Clearance Procedure

What appears in the Display

n0 002-970 This error code appears after

n1 003-972 When copying documents, the

What appears

Description Remedy

in CentreWare

Internet Services

Press the <Start> button to

the paper jam, which occurred during a copy job, has been cleared.

number of pages that can be stored in memory exceeded the maximum (999 pages).

016-748 Memory is full. • If the error occurred during a

resume the copy job.

Press any button to clear the error. Reload the unscanned documents, and press the <Start> button to resume scanning the rest of the documents.

copy job: Delete unnecessary documents in mailboxes. Check the output copies and identify where the copy job should be restarted. Reload the unscanned pages and press the <Start> button to resume the copy job.

• If the error occurred during a

scan job: Delete unnecessary documents in mailboxes or lower the scan resolution, and then try scanning again.

016-981 Memory is full. Delete unnecessary documents

in mailboxes. Check the output copies and identify where the copy job should be restarted. Reload the unscanned pages and press the <Start> button to resume the copy job.

016-982 Memory is full. Delete unnecessary documents

in mailboxes, and try copying again. To run a copy job without deleting documents in mailboxes, use the Document Glass and select all of the following copy options:

• Select <100%> in the

<Reduce/Enlarge> button.

• Select <Uncollate> in the

<Copy Output> button.

• Select <1

<2-sided> button.

• Select <Off> in the

<N-up/ID Card Copy> button.

J1 Sided> in the

9 Problem Solving

Error Code

What appears in the Display

n2 003-942 The size of the original

n3 027-452 The specified IP address

n4 016-500

What appears

Description Remedy

in CentreWare

Internet Services

documents was not detected by the Document Feeder.

already exists.

Download failed to start after 016-502 062-500 116-220

016-741 Unable to move into the

switching to download mode.

downloading mode.

Press the <Stop> button to cancel the job. Reload the unscanned documents, and press the <Start> button to resume scanning the rest of the documents.

Change the IP address. For information on how to set the IP address, refer to

CentreWare Internet Services Installation on page 24

Contact the Xerox Welcome Center.

Check if Software Download (menu number: 127) is set to [0] (Allow) in the System Setting Mode, and then try downloading again. For information on how to configure the system settings, refer to

page 109

System Settings on

016-742 The product ID in the

downloaded data is invalid.

016-743 The download files are not

supported.

016-744 An error occurred in the data

being downloaded.

016-745 An XPJL error occurred while

downloading.

Try downloading again.

Use the download files available for the model of your machine.

Check if the connection between the external device and the machine is secure, and try executing the operation again.

Try executing the job again. Contact the Xerox Welcome Center if the problem persists.

Error Code

Fault Clearance Procedure

What appears in the Display

n5 016-712 The specified document area is

What appears

Description Remedy

in CentreWare

Internet Services

too small.

016-776 An error occurred during image

conversion processing.

016-779 An error occurred during

conversion processing of the scan image.

016-788 Failed to retrieve the file from

the web browser.

Select a higher resolution or a larger scan area.

Retrieve the data via CentreWare Internet Services.

Instruct scanning again.

Take one of the following actions, and then try retrieving again.

• Refresh the browser page.

• Restart the browser.

• Switch the machine off and

then back on, and try scanning again.

9 Problem Solving

Error Code

What appears in the Display

n6 003-760 Incompatible features are

What appears

Description Remedy

in CentreWare

Internet Services

Check the selected options.

selected in the document scan conditions.

016-701 An error occurred due to

insufficient memory for the PCL decomposer.

016-702 A page compression error

occurred. The machine could not compress any page due to insufficient free space in the buffer.

016-704 The mailboxes are full. Delete unnecessary documents

016-709 A report command error

occurred.

016-718 Unable to process PCL print

data due to insufficient memory.

Lower the resolution if possible.

from the mailboxes, and then try printing again.

Contact the Xerox Welcome center.

Take one of the following actions:

• Lower the resolution.

• Do not use the Multiple-Up or

2 Sided Print feature, and try printing again.

016-719 Unable to process PCL print

data due to insufficient print page buffer memory.

016-720 PCL print data contained a

command that could not be processed.

016-721 An error occurred while printing

a job.

016-761 An image output error occurred. Lower the resolution if possible.

116-720 An error occurred during printing

due to insufficient memory.

Take one of the following actions:

• Lower the resolution.

• Do not use the Multiple-Up or

2 Sided Print feature, and try printing again.

Check the print data, and then try printing again.

Contact the Xerox Welcome Center.

Close unused ports or delete unnecessary data.

Error Code

Fault Clearance Procedure

What appears in the Display

n7 016-726 The printer language cannot be

n9 - An internal communication error

What appears

Description Remedy

in CentreWare

Internet Services

automatically selected.

016-749 The printer language received

from a print driver cannot be printed on the machine.

016-762 The specified print language is

not supported on the machine.

016-799 The print data contains invalid

parameters.

024-747 An invalid print parameter

combination was set.

116-701 Unable to print double-sided due

to insufficient memory.

occurred in the machine.

Use the machine’s print driver. If the problem persists, contact the Xerox Welcome Center.

Check the print data and print options, and try printing again.

Switch the machine off and on. If the error persists, contact the Xerox Welcome Center.

U0, U1, U2, U3, U4, U6, U7, U8, U9

- An internal error occurred in the machine.

Switch the machine off and on. If the error persists, contact the Xerox Welcome Center.

9 Problem Solving

Troubleshooting Table

If you are experiencing any difficulties using the machine, check the table below for the recommended solutions.

Symptom Recommendation

The machine will not switch on.

An error is indicated on the Machine Diagram (mimic).

The document will not feed through the Document Feeder.

The machine does not accept documents into memory.

All the indicators on the Control Panel are off. (The <Power Saver> button is lit.)

Failed to run a print job.

Check the power cord.

Check that the Power Switch is pressed on to the [ ] position.

Check that the AC outlet is supplying voltage. Connect another appliance to the outlet to verify the voltage supply.

If any indicators on the Machine Diagram (mimic) are lit or flashing, apply the appropriate solutions.

If an error code appears in the Display, refer to the Error Code Label, and apply the suggested solutions.

Check that the Document Feeder is not overloaded. The Document Feeder can hold up to 50 sheets.

Check that the document is fully inserted into the Document Feeder.

Using a lint-free cloth, lightly wipe the underside of the Document Cover.

Load the documents, and then check that the side guides are not too tight.

If the document is curled, make sure to straighten it before reloading it into the Document Feeder.

If the memory is at its maximum capacity, print and delete unnecessary files.

Press the <Power Saver> button on the Control Panel to disable the Low Power Mode or the Sleep Mode. For information on the Low Power Mode and the Sleep Mode, refer to the User Guide. For information on how to change the Low Power Mode or Sleep Mode setting, refer to

Machine Information on page 39

Delete the print job, and run the print job

again.

Switch off the machine. Wait for five seconds, then switch on the machine.

Fault Clearance Procedure

Symptom Recommendation

A print job is sent to the machine correctly, but the machine does not start printing.

Failed to print on the paper in the tray that you selected.

“UnknownUser” is printed as a user name on a banner sheet.

Damaged or deformed transparencies

Blank output

Make sure that the computer application you are sending a print job from is working correctly.

Make sure that the appropriate printer cable is used.

Make sure that the printer cable is connected securely.

Check to see if the size of paper loaded in a tray matches the size of paper that you specified in the print driver.

Print data is still being transmitted. The machine does not start printing unless it has received all the data. If printing a graphic-intensive document, wait for a while. Data transmission may take a while.

Check to see if the paper size that you have specified in the print driver matches the size of paper that is actually loaded in the tray.

Make sure that paper is loaded correctly in the tray.

If Print Auditron is disabled, "UnknownUser" is printed as the user name on the banner sheet. Specify the user ID in the print driver to correct the banner sheet. If Print Auditron is enabled, a three-digit user ID is printed on a banner sheet. For information on how to specify the user ID in the print driver, refer to the PCL Print Driver CD-ROM.

Transparencies can be loaded only in the Bypass Tray.

Check that the document is loaded face up in the Document Feeder.

Check that the document is placed face down on the Document Glass.

If toner has recently been added to the Drum Cartridge, it may not be dispersed properly. Run the job again.

Check that the sealing tape has been removed from the new Drum Cartridge.

Reinstall the Drum Cartridge.

Replace the Drum Cartridge.

Add toner if the toner indicator on the Machine Diagram (mimic) flashes or the error code indicating that toner needs to be added appears in the Display.

9 Problem Solving

Symptom Recommendation

Streaks, solid or dotted lines, or spots

Paper delivered to an Output Tray is curled, and it is not properly stacked up.

Output is too light or too dark.

Output is too light.

Uneven print

Blurred images

Missing characters

Gloss variations (coining)

Light copies when scanning glossy, shiny, or coated documents through the Document Feeder.

Clean the Corotron Wire. For information on how to clean the Corotron Wire, refer to

Corotron Wire on page 19

Clean the Document Glass, the Narrow

Cleaning the

Glass Strip (the narrow strip of glass located at the left hand side of the Document Glass), the Document Feeder, and the paper guides. For information on how to clean the machine, refer to

page 17

Check the quality of the document.

Run the job using the Document Glass.

If the machine has been idle for an

Cleaning the Machine on

extended period of time, if toner has recently been added, or if the Drum Cartridge has recently been replaced, run the job again.

Load fresh paper.

Check the humidity in the location of the machine.

Replace the Drum Cartridge.

Flip the paper stack over in the tray.

Rotate the paper stack head to toe in the tray.

Set the density feature to a lighter or darker setting.

Check the quality of the document.

Load fresh paper.

Run off more prints until the copy quality improves.

Replace the Drum Cartridge.

Set the density feature to a darker setting.

If toner has recently been added to the Drum Cartridge, toner may not be dispersed properly. Run the job again.

Remove the Drum Cartridge, and shake it gently (away from clothing and carpet).

NOTE: Shake the Drum Cartridge gently without spilling toner.

Load fresh paper.

Replace the Drum Cartridge.

Load fresh paper.

Replace the Drum Cartridge.

Load fresh paper.

Replace the Drum Cartridge.

Check the quality of the document.

If the document has large areas of solid density, adjust the density feature for the contrast.

Use the Document Glass instead of the Document Feeder.

Fault Clearance Procedure

Symptom Recommendation

Ghosting (residual images)

Washout

Solid density variations

Image loss

Misfeeds in the Bypass Tray

Jams in the Document Feeder

Paper jams

Paper curl

Check the quality of the documents.

Feed the document SEF.

Check the quality of the documents.

If the image is lighter near the borders, set the density feature to a darker setting.

Replace the Drum Cartridge.

Load fresh paper.

Check the quality of the documents.

Set the density feature to a lighter or darker setting.

Replace the Drum Cartridge.

When copying a document from a larger paper size to a smaller size, reduce the image to fit onto the smaller paper size.

Set a slightly smaller document size (for example, copy 90% instead of 100%).

Reload paper in the tray. Do not add paper on top of the remaining paper in the tray. Instead, remove the remaining paper from the tray, place it on top of the new stack of paper, align the edges, and then load the paper stack in the tray.

Check that the paper guides are locked into position against the paper.

Check that the settings for the Bypass Tray are correct and match the paper size and orientation specified on the Control Panel.

Open the Document Feeder and check that no paper or objects are inside.

Check that the cover on the Document Feeder is firmly closed. Refer to

page 101

Use only recommended media.

Check that the paper is loaded correctly.

Flip the paper stack over in the tray.

Check that the paper guides are locked into

A1/A2: Document Jams on

for procedures.

position.

Do not use media that is torn, wrinkled, or folded.

Load fresh paper. Refer to

Paper Jams on page 94

for

procedures.

Check that the paper is loaded correctly. Load paper in Tray 1 and Tray 2 seam side up.

Load paper in the Bypass Tray seam side down.

Load custom media in the Bypass Tray. Refer to the User Guide for procedures.

9 Problem Solving

Paper Jams

This section describes procedures to clear paper jams.

When paper jams in the machine, the machine stops, and the indicator on the Machine Diagram (mimic) flashes. An error code also appears in the Display, which indicates which procedures to take to remove the jammed paper.

Carefully remove the jammed paper without tearing it. Do not leave any pieces of paper in the machine.

If a paper jam error code remains in the Display after you have removed the jammed paper, it is possible that paper is jammed in another location in the machine or that pieces of paper are still left in the machine. Check the Machine Diagram (mimic) and the error code, and remove the jammed paper completely.

After removing the jammed paper, a copy job or print job resumes from the page where the paper jam occurred.

NOTE: Identify the location of the paper jam first. Randomly pulling out the trays may tear the jammed paper, and any torn pieces of paper remaining in the machine may eventually cause the machine to malfunction.

NOTE: If there are any torn pieces of paper left in the machine, the error code remains in the Display.

NOTE: Clear paper jams while the machine is switched on.

NOTE: Do not touch any parts inside the machine while clearing a paper jam unless

specifically instructed to do so.

NOTE: Six-digit error codes are also displayed on CentreWare Internet Services. For information on how to view the error history, refer to

page 35

. For more information about error codes, refer to

Checking Error Information on

Error Codes on page 78

E1: Paper Jam around the Fuser Unit and inside the Left Side Cover

The following procedure describes how to clear paper jams around the Fuser Unit or inside the Left Side Cover when an error code [E1] appears in the Display.

NOTE: Do not touch the transfer corotron wire when removing the jammed paper. Touching the transfer corotron wire can possibly damage the wire itself, which may require replacement or impair image quality.

Lift up the Left Side Cover Latch gently to open the Left Side Cover.

If the paper is jammed around the Fuser

1) Pull down the latches.

2) Remove the jammed paper.

NOTE: Do not leave any torn pieces of paper inside the machine.

3) Return the latches back to their original position.

4) Gently close the Left Side Cover.

Paper Jams

If the paper is jammed inside the Left Side Cover

1) If the paper is jammed in the location shown in the diagram, remove the jammed paper by pulling it upwards.

2) If the paper is jammed in the location shown in the diagram, remove the jammed paper by pulling it upwards.

3) If the paper is jammed in the location shown in the diagram, and if the edge of the jammed paper is not accessible to be pulled out, pull up the green lever, and remove the jammed paper.

NOTE: If the paper is still jammed tightly, even after pulling up the green lever, open Access Cover 1. This may release the jammed paper, allowing you to remove it.

4) Gently close the Left Side Cover.

9 Problem Solving

E2: Paper Jam inside the Left Side Cover

The following procedure describes how to clear paper jams inside the Left Side Cover when an error code [E2] appears in the Display.

Hold the latch, and open Access Cover

NOTE: This releases the tightly jammed paper within the machine.

Lift up the Left Side Cover Latch gently to open the Left Side Cover.

Remove the jammed paper.

NOTE: Do not leave any torn pieces of paper inside the machine.

1) If the paper is jammed in the location shown in the diagram, remove the jammed paper by pulling it upwards.

2) If the paper is jammed in the location shown in the diagram, remove the jammed paper by pulling it upwards.

3) If the paper is jammed in the location shown in the diagram, and if the edges of the jammed paper is not accessible to be pulled out, pull up the green lever, and remove the jammed paper.

Gently close the Left Side Cover and Access Cover 1.

E4: Paper Jam inside the Left Side Cover

The following procedure describes how to clear paper jams inside the Left Side Cover when an error code [E4] appears in the Display.

Hold the latch, and open Access Cover

Paper Jams

Hold the latch, and open Access Cover

Lift up the Left Side Cover Latch gently to open the Left Side Cover.

9 Problem Solving

NOTE: Do not leave any torn pieces of paper inside the machine.

Remove the jammed paper.

1) If the paper is jammed in the location shown in the diagram, remove the jammed paper by pulling it upwards.

2) If the paper is jammed in the location shown in the diagram, remove the jammed paper by pulling it upwards.

3) If the paper is jammed in the location shown in the diagram, and if the edges of the jammed paper is not accessible to be pulled out, pull up the green lever, and remove the jammed paper.

Gently close the Left Side Cover, Access Cover 2, and Access Cover 1.

C1: Paper Jam in Tray 1

The following procedure describes how to clear paper jams in Tray 1 when an error code [C1] appears in the Display.

Pull out Tray 1 toward you.

Remove the jammed paper.

NOTE: Do not leave any torn pieces of paper inside the machine.

Check that the paper guides are adjusted correctly.

NOTE: If Tray 1 has run out of paper, load paper in the tray. For information on how to load paper in Tray 1, refer to the User Guide

Push Tray 1 gently back into position.

C2: Paper Jam in Tray 2

The following procedure describes how to clear paper jams in Tray 2 when an error code [C2] appears in the Display.

NOTE: Paper Tray 2 is an optional accessory that can be used as Tray 2.

Pull out Tray 2 toward you.

Remove the jammed paper.

NOTE: Do not leave any torn pieces of paper inside the machine.

Paper Jams

Check that the paper guides are adjusted correctly.

NOTE: If Tray 2 has run out of paper, load paper in the tray. For information on how to load paper in Tray 2, refer to the User Guide.

Push Tray 2 gently back into position.

E3: Paper Jam in Tray 2

The following procedure describes how to clear paper jams in Tray 2 when an error code [E3] appears in the Display.

NOTE: Paper Tray 2 is an optional accessory that can be used as Tray 2.

Hold the latch, and open Access Cover

9 Problem Solving

NOTE: Do not leave any torn pieces of

paper inside the machine.

If the jammed paper is accessible through Access Cover 1, remove the jammed paper.

Pull out Tray 2 toward you, and remove the jammed paper.

Push Tray 2 gently back into position, and close Access Cover 1 and Access Cover 2.

C3: Paper Jam in the Bypass Tray

The following procedure describes how to clear paper jams in the Bypass Tray when an error code [C3] appears in the Display.

Check the feed slot of the Bypass Tray to remove the jammed paper.

NOTE: Remove all the sheets from the tray.

NOTE: Do not leave any torn pieces of

paper inside the machine.

Slide the Extension Flap back in, and close the Bypass Tray.

Pull up the Left Side Cover Latch to open the Left Side Cover, and close the Left Side Cover.

NOTE: Opening and closing the Left Side Cover releases any tightly jammed paper inside the machine. This reduces the possibility of tearing the jammed paper when you open the Bypass Tray in the following step.

100

Open the Bypass Tray, and slide out the Extension Flap.

Fan the edges of the paper that you removed, and neatly align all four corners of the paper.

Insert the paper into the tray with the side to be copied or printed facing down.

For information on how to load paper in the Bypass tray, refer to the User Guide.

Press the <Start> button to resume the job.

A1/A2: Document Jams

If a document jams in the Document Feeder, the machine stops, and an error code [A1] or [A2] appears in the Display. The Document Feeder Jam indicator on the Machine Diagram (mimic) flashes.

The following procedure describes how to remove the jammed documents in the Document Feeder.

Pull up the latch to open the Document Feeder Cover.

Remove the jammed document.

A1/A2: Document Jams

Latch

NOTE: When the document jams tightly in the Document Feeder Roller and cannot be pulled out, pull it out from under the Document Feeder Tray as shown in Steps 5 to 7.

Close the Document Feeder Cover.

If the error persists, or if you cannot find any jammed documents, lift up the Document Feeder Tray.

Remove the jammed document from under the Document Feeder Tray.

Gently put the Document Feeder Tray back to its original position.

Make sure that the document is not torn, wrinkled, or folded before loading it again in the Document Feeder.

NOTE: Torn, wrinkled or folded documents may cause document jams. To copy such documents, place them on the Document Glass.

101

9 Problem Solving

Network-related Problems

Problem Solving Procedure

This section enables you to identify network-related machine problems. Use the following steps to identify and solve a problem.

Resolve any local copier problems first. Perform corrective action by referring to

Troubleshooting Table on page 90

the local copier functions are not operating correctly.

Check that the machine has power and is switched on.

Check that the network cable is connected to the machine.

Check that the network cable is connected to the computer.

Check that the correct print driver for the machine is selected on the computer.

Check that the software application being used to send print jobs is set up correctly.

. Do not attempt to resolve a network problem if

TCP/IP

This section explains the troubleshooting procedures and restrictions while using TCP/ IP.

Troubleshooting

The possible causes, confirmation methods, and actions are as follows.

When printing fails

The correct IP address is not specified.

A fault occurred during print processing.

If printing documents are not available from a computer, re-install the print driver on the computer.

Call the local Xerox Welcome Center, where a representative will assist in the diagnosis and solution of the problem.

Cause Confirmation Method Action

Check whether the IP address of the machine is correct.

Check the error code in the Display on the Control Panel.

Specify the correct IP address for the machine.

Switch the machine off and on, and then retry printing.

102

The selected transport protocol does not conform with the client.

Check the selected transport protocol on the Control Panel or in CentreWare Internet Services.

Select a transport protocol conforming with the client.

When the required printing result is not obtained

Cause Confirmation Method Action

Network-related Problems

Restrictions

The specified print language is different from the print language of the print data.

The print driver that accompanies the machine is not being used (a third party print driver is being used).

Check the specified print language and the print language of the print data.

Check whether the print driver that accompanies the machine is selected.

Specify a print language matching that of the print data.

Select the print driver that accompanies the machine. If the print driver is not found, install and select it. If a third party print driver is used, you may have unexpected results.

This section explains the restrictions that apply while using TCP/IP.

Machine settings

• The IP address is a unique address administered system-wide. Consult with the system administrator when setting the necessary parameters.

• The subnet mask and gateway settings may also be required, depending on the networking environment. Consult with the system administrator when setting the necessary parameters.

Client settings

• The IP address is a unique address administered system-wide. Consult with the system administrator when setting the necessary parameters.

When the machine is switched off

The following actions take place when the machine is switched off.

All print data in the receiving buffer, including the data currently being printed, is deleted. There is no print data on the machine when the machine is switched on.

However, if the machine is switched off immediately after a print request, the print data may be stored on the client. In this case, the print request can be reissued when the machine is switched on, and the print data is printed on the machine.

When printing

• Print requests cannot be received from a client if a print request from another client is being processed.

• When the client IP address or computer name is changed:

When the client IP address or computer name is changed, the machine cannot perform query processing and cancel processing. Switch the machine off and on with the receiving buffer empty of print data.

NOTE: Stopping printing or forced deleting of print data in the machine receiving buffer can be performed using CentreWare Internet Services. For more information, refer to

Job Status on page 33

103

9 Problem Solving

CentreWare Internet Services

This section explains the troubleshooting procedures while using CentreWare Internet Services.

Troubleshooting

The possible causes, confirmation methods, and actions are as follows.

Problem Confirmation Method Action

Cannot access CentreWare Internet Services.

The “please wait” message is displayed.

Check if the machine is switched on.

Print out the Configuration Report to check if the CentreWare Internet Services port is activated.

Check if the Internet address is correctly entered.

Check if the proxy server is used.

– Wait for a while as instructed.

Switch on the machine.

Activate the CentreWare Internet Services port.

Check the Internet address. If Services cannot be accessed, enter the IP address to make the connection.

Depending on the proxy server, connections may not be possible. Set your browser so that it will not try to access the machine through a proxy server.

If nothing happens, click the [Refresh] button. If this does not help, check that the machine is working correctly.

The [Refresh] button is not working.

Selecting menu in the left frame does not change the right frame connection.

The screen display is distorted.

The latest information is not displayed.

Clicking the [Apply] button does not reflect the new settings.

Clicking the [Apply] button will display messages like “the server has returned ineffective or unrecognizable response” or “no data”.

Cannot delete the job. – Wait for a while and then click

Check if you are using the specified OS and browser.

– Change the window size of

– Click the [Refresh] button.

Check if the entered value is correct.

Check if the user ID and passcode are correct.

Use the specified OS and browser.

the browser.

Enter the correct value. If the entry is not valid, it will be changed within the limit automatically.

Enter the correct user ID and passcode.

Reboot the machine.

the [Refresh] button.

104

Scanning Services

This section explains the troubleshooting procedures and restrictions while using the scan function.

Troubleshooting

The possible causes, confirmation methods, and actions are as follows.

Network-related Problems

Cause Confirmation Method Action

Restrictions

Cannot find the scanned documents in the mailbox.

Cannot run a scan job. Check that mailboxes are not

Check that the machine is switched on. All scanned data in the mailboxes will be deleted if the machine is switched off.

full of scanned documents. A mailbox has a limited capacity to store scanned documents.

Try scanning again.

Delete unnecessary documents in mailboxes, and try scanning again.

This section explains the restrictions that apply while using the scan function.

NOTE: For information on the network scan driver and Mailbox Viewer 3, refer to the PCL Print Driver CD-ROM.

Using a network scan driver and Mailbox Viewer 3 simultaneously

A single computer using a network scan driver and Mailbox Viewer 3 simultaneously cannot connect to the machine.

A maximum of 3 computers can retrieve a document from the machine simultaneously using either a network scan driver or Mailbox Viewer 3.

Using TIFF files

TIFF files are compressed using the MMR or MH compression method. Software that supports these compression methods is required to open TIFF files.

Write capacity limit

The maximum write capacity for a single page is 297 x 432 mm. The largest standard size is A3 or 11 x 17 inches.

Number of stored document pages (mailbox)

The maximum number of document pages that can be written to a mailbox in a single write operation is 999 pages. The maximum number also changes in response to the size of the document and resolution.

When retrieving a document from a mailbox

If using a TWAIN compatible application or Mailbox Viewer 3 to import scanned data to your computer, the stored documents will be deleted from the mailbox after they are retrieved. If using CentreWare Internet Services, the stored documents will not be deleted from the mailbox even after they are retrieved.

105

9 Problem Solving

Internet/Intranet Connection

This section explains the troubleshooting procedures and restrictions while using Internet and intranet connections.

Troubleshooting

The possible problems and actions are as follows.

When you cannot connect to the Internet/intranet

Problem Action

The IP address is not set correctly.

The IP gateway address is not set correctly.

The subnet mask is not set correctly.

The network drops out or is disconnected.

Cannot communicate due to the load on the server application.

Cannot connect due to proxy server, firewall, or web server access restrictions.

Check the IP address setting. If the IP address is not set correctly, supply a fixed IP address, or use DHCP or Autonet to assign an IP address.

Enter the correct IP gateway address if connected to a proxy server or a web server through an IP gateway.

Enter the correct subnet mask that matches the operating environment.

Check the network cable connections. A spanning tree environment is recommended to construct a strong environment against network interruptions.

Wait a while and try again.

Check if any of the following access restrictions are set.

• Address (port) restrictions

• SSL usage restrictions

• User access restrictions (including access privileges)

• Content blocking

• Scheme restrictions (for example, HTTP disable)

• Transfer data size restrictions

• Used method restrictions (for example, POST disable)

• HTTP header restrictions (for example, specific browsers)

• Time restrictions (for example, time-limited access)

NOTE: SSL is not supported on the machine.

106

When you cannot connect to a web server

Problem Action

The settings are not for using the proxy server.

The settings are for using a proxy server in a non-proxy environment.

The proxy server address is not set correctly.

The user name and/or password are entered incorrectly when proxy server authentication is set.

In a proxy environment, the web server cannot be connected without the proxy server settings. Enter the settings for using the proxy server.

For environments where connecting via a proxy is not required, such as connecting to an intranet, the settings should not be set for using a proxy server.

When setting up a proxy server, the web server cannot be connected if the proxy server address is not set correctly. Enter the correct proxy server address.

Restrictions

Xerox Welcome Center

This section explains the restrictions that apply while using Internet or intranet connections.

Internet/Intranet connections

Connection to the Internet or an intranet depends on various settings, including the destination web server, the used server application, proxy server, and firewall types.

When connecting to the Internet or an intranet using server application software, proxy, or firewall supplied by another company, the following conditions are required.

• Windows 2000, Windows XP, Windows Server 2003 or Windows Vista operating system

• Conformance with the following conditions:

– RFC2616: Hypertext Transfer Protocol HTTP/1.1

(Normal connections, SSL connections, Proxy authentication)

– RFC2617: HTTP Authentication: Basic and Digest Access Authentication

(Basic authentication support only, others are not supported)

– RFC2817: Upgrading to TLS Within HTTP/1.1

– RFC2818: HTTP Over TLS

Xerox Welcome Center

If you need any additional help on using your machine, you can:

1) Refer to the User Guide or this System Administration Guide.

2) Visit our Customer Web Site at www.xerox.com or contact the Xerox Welcome Center.

Please have your serial number at hand when contacting Xerox.

The Welcome Center will want to know the following information: The nature of the problem, the serial number of the machine, the error code (if any), as well as the name and location of your company. Follow the steps below to look up the serial number of the machine.

Open your web browser, and enter the machine's IP address in the [Address] box to access CentreWare Internet Services.

Click the [Properties] tab.

Click [Description]. Under [Serial Number], the serial number is displayed.

NOTE: The serial number is also located inside of the Left Side Cover. Refer to

Number on page 7

Serial

107

Xerox WorkCentre 5020DN System Administration Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Table of Contents

1 Before Using the Machine

Xerox Welcome Center

Serial Number

Conventions

Related Information Sources

2 Maintenance

Replacing Consumables

Adding Toner to the Drum Cartridge

Replacing the Drum Cartridge

Cleaning the Machine

Cleaning the Exterior

Cleaning the Document Cover and Document Glass

Cleaning the Film and Narrow Glass Strip

Cleaning the Document Feeder Roller

Cleaning the Corotron Wire

Moving the Machine

3 Using CentreWare Internet Services

Information Checklist

CentreWare Internet Services Environments

CentreWare Internet Services Installation

Installation Procedure

Network Communication Setup

Test Access

Standard Features - CentreWare Internet Services

Interface Options

Services

Status

Jobs

Scan

Properties

Support

4Job Status

Checking Current Jobs

Deleting Jobs

Checking Completed Jobs

Checking Error Information

5 Machine Status

Checking the Machine Status

Checking the Status of Trays

Checking the Status of Consumables

Machine Information

Downloading Software

Printing the Configuration Report

Viewing the Total Number of Pages Made on the Machine

6 Printer Environment Settings

TCP/IP (LPD or Port9100)

Information Checklist

TCP/IP (LPD or Port9100) Environments

TCP/IP (LPD or Port9100) Installation

USB Port

Information Checklist

USB Port Environment

USB Port Installation

SNMP Configuration

7 Scanner Environment Settings

Scanning Overview

Scanning with the Machine

Setup Procedure

Network Communication Setup

Scanning Procedure

Computer Setup

Setting Up a Mailbox

Creating a Mailbox

Setting the Scan Options

Editing a Mailbox

Deleting a Mailbox

8 Accounting and Securities

Overview of Account Administration

Users Controlled by Account Administration

Enabling the Account Mode

Managing User Accounts

Creating/Editing a User Account

Deleting a User Account

Managing the Counters

Setting Copy and Print Job Limits on a User Account