Xerox WorkCentre 5020DN System Administration Guide
© 2008 by Fuji Xerox Co., Ltd. All rights reserved.
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®
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and all Xerox products mentioned in this publication are trademarks of Xerox
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.
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Table of Contents
1 Before Using the Machine .....................................................................7
Xerox Welcome Center ............................................................................7
Serial Number......................................................................................7
Conventions .............................................................................................8
Related Information Sources....................................................................8
2 Maintenance..........................................................................................11
Replacing Consumables ........................................................................11
Adding Toner to the Drum Cartridge..................................................12
Replacing the Drum Cartridge ...........................................................15
Cleaning the Machine.............................................................................17
Cleaning the Exterior .........................................................................17
Cleaning the Document Cover and Document Glass........................17
Cleaning the Film and Narrow Glass Strip.........................................18
Cleaning the Document Feeder Roller ..............................................18
Cleaning the Corotron Wire ...............................................................19
Moving the Machine ...............................................................................20
3 Using CentreWare Internet Services ..................................................23
Information Checklist ..............................................................................23
CentreWare Internet Services Environments .........................................24
CentreWare Internet Services Installation..............................................24
Installation Procedure........................................................................24
Network Communication Setup .........................................................24
Test Access .......................................................................................28
Standard Features - CentreWare Internet Services ...............................29
Interface Options ...............................................................................29
Services..................................................................................................30
Status ................................................................................................30
Jobs ...................................................................................................30
Scan ..................................................................................................31
Properties ..........................................................................................31
Support ..............................................................................................31
4 Job Status .............................................................................................33
Checking Current Jobs...........................................................................33
Deleting Jobs.....................................................................................33
Checking Completed Jobs .....................................................................34
Checking Error Information ....................................................................35
3
5 Machine Status..................................................................................... 37
Checking the Machine Status ................................................................ 37
Checking the Status of Trays ................................................................. 37
Checking the Status of Consumables .................................................... 38
Machine Information............................................................................... 39
Downloading Software ........................................................................... 41
Printing the Configuration Report...........................................................41
Viewing the Total Number of Pages Made on the Machine...................42
6 Printer Environment Settings .............................................................43
TCP/IP (LPD or Port9100) .....................................................................43
Information Checklist ......................................................................... 43
TCP/IP (LPD or Port9100) Environments.......................................... 44
TCP/IP (LPD or Port9100) Installation...............................................44
USB Port ................................................................................................47
Information Checklist ......................................................................... 47
USB Port Environment ......................................................................47
USB Port Installation ......................................................................... 48
SNMP Configuration .............................................................................. 49
7 Scanner Environment Settings........................................................... 53
Scanning Overview ................................................................................53
Scanning with the Machine................................................................53
Setup Procedure ....................................................................................53
Network Communication Setup ......................................................... 53
Scanning Procedure..........................................................................55
Computer Setup ................................................................................56
Setting Up a Mailbox .............................................................................. 56
Creating a Mailbox............................................................................. 58
Setting the Scan Options................................................................... 59
Editing a Mailbox ...............................................................................63
Deleting a Mailbox ............................................................................. 63
8 Accounting and Securities..................................................................65
Overview of Account Administration ...................................................... 65
Users Controlled by Account Administration .....................................66
Enabling the Account Mode ...................................................................66
Managing User Accounts.......................................................................67
Creating/Editing a User Account .......................................................67
Deleting a User Account....................................................................69
Managing the Counters..........................................................................69
Setting Copy and Print Job Limits on a User Account.......................69
Viewing the Total Number of Copies or Prints for a User Account....71
Resetting the Total Number of Copies and Prints for All Users.........72
Changing the System Administrator Settings.........................................73
4
IP Filtering (IP Address Restriction) .......................................................74
9 Problem Solving ...................................................................................75
Fault Clearance Procedure ....................................................................75
Machine Diagram (mimic)..................................................................76
Error Codes .......................................................................................78
Troubleshooting Table.......................................................................90
Paper Jams ............................................................................................94
E1: Paper Jam around the Fuser Unit and
inside the Left Side Cover..................................................................94
E2: Paper Jam inside the Left Side Cover.........................................96
E4: Paper Jam inside the Left Side Cover.........................................97
C1: Paper Jam in Tray 1....................................................................98
C2: Paper Jam in Tray 2....................................................................99
E3: Paper Jam in Tray 2 ....................................................................99
C3: Paper Jam in the Bypass Tray ..................................................100
A1/A2: Document Jams........................................................................ 101
Network-related Problems....................................................................102
Problem Solving Procedure.............................................................102
TCP/IP .............................................................................................102
CentreWare Internet Services .........................................................104
Scanning Services ...........................................................................105
Internet/Intranet Connection ............................................................106
Xerox Welcome Center ........................................................................107
Viewing/Editing Support Information ....................................................108
10 Appendix .............................................................................................109
System Settings ...................................................................................109
Entering the System Setting Mode ..................................................109
Configuring the System Settings .....................................................112
System Setting List ..........................................................................113
Document Sizes Detectable by the Document Feeder....................121
Specifications .......................................................................................122
Printable Area ..................................................................................125
Optional Accessories............................................................................125
11 Index ....................................................................................................127
5
1 Before Using the Machine
Welcome to the Xerox family of WorkCentre products.
This System Administration Guide provides detailed information, technical
specifications, and procedures for using the integral features of the machine.
This chapter provides information which users should be aware of before using the
machine.
Xerox Welcome Center
If you need assistance during or after product installation, visit the Xerox website for
online solutions and support.
http://www.xerox.com/support
If you require further assistance, contact our experts at the Xerox Welcome Center. A
telephone number for the local representative may have been provided when the
product was installed. For convenience and future reference, please record the
telephone number in the space below.
Welcome Center or local representative telephone number:
#
Xerox US Welcome Center:1-800-821-2797
Xerox Canada Welcome Center:1-800-93-XEROX (1-800-939-3769)
Serial Number
When you call the Welcome Center you will
need to provide the serial number which is
located inside of the Left Side Cover, as
shown in the diagram.
For your convenience, record the serial
number in the space below.
Serial Number:
Keep a record of any error codes. This
information helps us solve problems faster.
7
1 Before Using the Machine
Conventions
This section describes the conventions that are used throughout this System
Administration Guide.
WARNING: indicates statements that alert you to the possibility of personal harm.
CAUTION: indicates statements that suggest the possibility of mechanical damage
NOTE: indicates additional information on operations or features.
" ": indicates cross-references within this guide and input text
[ ]: indicates the values and error codes that appear in the Display, and also
< >: indicates hardware buttons on the Control Panel of the machine and keys
This section also describes terms that are used throughout this System Asministration
Guide.
as a result of an action.
indicates the names of menus, windows, dialog boxes, buttons, and other
items displayed on a computer monitor.
on a computer keyboard.
• Orientation is used to mean the direction of images on the page. When the image is
upright, the paper (or other media) can be either long edge feed or short edge feed.
• LEF (Long Edge Feed)
Loading documents and paper with one of the long edges to be fed into the machine
first.
• SEF (Short Edge Feed)
Loading documents and paper with one of the short edges to be fed into the machine
first.
LEF Orientation
Paper feed direction
SEF Orientation
Paper feed direction
• Paper is synonymous with media, and is used interchangeably.
• Machine is synonymous with Xerox WorkCentre 5020/DN, and is used
interchangeably.
• Computer refers to a personal computer or workstation.
• System Administrator refers to a person who is responsible for maintaining the
machine, such as setting up the machine, installing the print drivers, and managing
software.
Related Information Sources
The following sources of information are available for the machine:
• WorkCentre 5020/DN User Guide
• WorkCentre 5020/DN System Administration Guide
• WorkCentre 5020/DN Installation Guide
8
Related Information Sources
• WorkCentre 5020/DN Quick Use Guide
NOTE: Diagrams used in this System Administration Guide apply to a fully configured
machine and therefore may not exactly represent the configuration being used.
NOTE: All the screen shots used in this System Administration Guide are taken using
Windows XP.
9
2 Maintenance
This chapter explains how to replace consumbles and how to clean the machine.
The following information is provided in this chapter:
Replacing Consumables – page 11
Cleaning the Machine – page 17
Moving the Machine – page 20
Replacing Consumables
The following consumables are manufactured to meet the specifications of the
machine.
Consumables/
Maintenance Part
Toner Bottle 106R01277 Approx. 6,300 pages *1
Drum Cartridge 101R00432 Approx. 22,000 pages *2 1 unit/box
*1: The value of the page yield provided above is in accordance with ISO/IEC 19752.
This value is based on using A4 LEF paper. The value is for reference only and will
vary depending on the conditions such as the print contents, dot coverage (area
coverage), paper size, paper type, copy/print density, output image type, and
machine usage environment.
*2: Based on the following conditions: (1) 1-sided copying (not printing), (2) average
number of pages copied at a time: 4 pages, (3) paper size: A4 LEF, (4) paper tray:
Tray 1, (5) output tray: Output Tray. These values are estimates and will also be
affected by other machine-usage conditions, such as how often the machine is
switched on and off. The degradation of image quality may occur even before the
machine stops when the Drum Cartridge reaches the end of its life.
Handling consumables/periodical replacement parts
• Do not store boxes of consumables/periodical replacement parts upright.
Product
Code
Page Yield Quantity/Box
2 unit/box
(per a bottle)
• Do not unpack consumables/periodical replacement parts before use. Avoid storing
consumables/periodical replacement parts in the following locations:
– In extreme temperature and humidity
– Near heat-generating devices
– In direct sunlight
– In dusty locations
• Use consumables only as directed on their packages.
• We recommend always having spare consumables available.
• When calling the Xerox Welcome Center to order consumables/periodic
replacement parts, have the product codes ready.
11
2 Maintenance
• Use of consumables/periodic replacement parts that are not recommended by
Checking the status of consumables
If the Drum Cartridge needs to be replaced in the near future, or toner levels fall below
a certain threshold, the respective indicators on the Machine Diagram (mimic) light up.
If the Drum Cartridge needs to be replaced immediately, or the toner has run out,
respective error codes appear in the Display.
Xerox can impair quality and performance of the machine. Use only consumables/
periodic replacement parts that are specifically recommended by Xerox.
For more information on the Machine Diagram (mimic), refer to
(mimic) on page 76
.
NOTE: You can also check the status of consumables using CentreWare Internet
Serivces. For more information, refer to
page 38
.
Adding Toner to the Drum Cartridge
The machine comes with one toner bottle. When the remaining toner becomes low, the
Toner indicator on the Machine Diagram (mimic) lights up. Order a new bottle of toner.
When the toner runs out in the Drum Cartridge, the error code [J1] appears in the
Display, the Toner indicator flashes, and the machine stops. Add a new bottle of toner
to the Drum Cartridge.
Error Code
- Lights up The remaining toner is low. Prepare a new
Machine Diagram
(mimic)
Machine Diagram
Checking the Status of Consumables on
Description/Remedy
bottle of toner.
NOTE: After the Toner indicator on the
Machine Diagram (mimic) lights up, the
machine allows you to copy/print
approximately 100 pages.*1
J1 Flashes Toner ran out. Add toner.
*1: The page yield after the Toner indicator on the Machine Diagram (mimic) lights up
is based on using A4 LEF paper. The value is an estimate and varies depending on
the conditions such as the print contents, dot coverage (area coverage), paper size,
paper type, copy/print density, output image type, and the machine usage
environment.
NOTE: If the error code [J1] appears in the Display, the six-digit error code [093-912]
is also displayed on CentreWare Internet Services. For information on how to view the
error history, refer to
Checking Error Information on page 35
.
12
Replacing Consumables
NOTE: When the remaining toner becomes low, the machine may stop during printing
to display the error code. If this happens, add toner to continue copying or printing.
WARNING
• Use a broom or a wet cloth to wipe off spilled toner. Never use a vacuum cleaner
for the spills.
CAUTION
• Keep the Toner Bottle out of the reach of children. If a child accidentally swallows
toner, spit it out, rinse mouth with water, drink water and consult a physician
immediately.
• When adding toner to the Drum Cartridge, be careful not to spill the toner. In case
of any toner spills, avoid contact with clothes, skin, eyes and mouth as well as
inhalation.
• If toner spills onto your skin or clothing, wash it off with soap and water.
• If you get toner particles in your eyes, wash it out with plenty of water for at least
15 minutes until irritation is gone. Consult a physician if necessary.
• If you inhale toner particles, move to a fresh air location and rinse your mouth with
water.
• If you swallow toner, spit it out, rinse your mouth with water, drink plenty of water
and consult a physician immediately.
The following procedure describes how to add toner to the Drum Cartridge.
1.
Make sure that the machine is not
processing a job, and then open the
Front Cover.
2.
Pull up the Left Side Cover Latch to
open the Left Side Cover.
3.
Lightly press the orange tab to unlock
the Drum Cartridge.
13
2 Maintenance
4.
Pull the Drum Cartridge out halfway.
NOTE: Do not touch the drum (blue roller)
when pulling out the Drum Cartridge.
5.
Take a new toner bottle out of the box.
6.
Shake the toner bottle well about 15
times.
7.
Position the toner bottle into the
opening on the Drum Cartridge, and
align the orange arrow of the toner
bottle with that of the Drum Cartridge.
8.
Turn the toner bottle around in a
clockwise direction once, and align the
two orange arrows again.
9.
Gently tap the toner bottle several
times to allow toner to be poured into
the Drum Cartridge.
Wait for 20 seconds, and tap it several
times to make sure that the toner bottle
has been emptied completely.
14
NOTE: Do not squeeze the toner bottle.
NOTE: Do not fill the Drum Cartridge with
more than a single bottle of toner at a time.
10.
Turn the toner bottle around in a
counter-clockwise direction until the
two orange arrows are aligned, and
remove the toner bottle from the Drum
Cartridge.
NOTE: Follow the instruction given on the
packaging for recycling the empty toner
bottle.
11.
Push in the Drum Cartridge until it locks into position.
12.
Close the Left Side Cover and the Front Cover.
Replacing the Drum Cartridge
The machine comes with a Drum Cartridge. The machine will alert by lighting up or
flashing the Drum Cartridge indicator on the Machine Diagram (mimic) before the Drum
Cartridge reaches the end of its life. Follow the instructions to order and replace with a
new Drum Cartridge. The machine will stop when the Drum Cartridge ends its life.
Replacing Consumables
Error Code
- Lights up The Drum Cartridge is near the end of its life. Prepare
J6 Flashes The Drum Cartridge is at the end of its life. It needs to
*1: Based on the following conditions: (1) 1-sided copying (not printing), (2) average
number of pages copied at a time: 4 pages, (3) paper size: A4 LEF, (4) paper tray:
Tray 1, (5) output tray: Output Tray. This value is an estimate and will also be
affected by other machine-usage conditions, such as how often the machine is
switched on and off. The degradation of image quality may occur even before the
machine stops when the Drum Cartridge reaches the end of its life.
NOTE: If the error code [J6] appears in the Display, the six-digit error code [091-913]
is also displayed on CentreWare Internet Services. For information on how to view the
error history, refer to
Machine Diagram
(mimic)
Checking Error Information on page 35
Description/Remedy
a new Drum Cartridge for replacement.
NOTE: After the Drum Cartridge indicator on the
Machine Diagram (mimic) lights up, the machine
allows you to copy/print approximately 5,000 pages.*1
be replaced with a new Drum Cartridge.
.
NOTE: The use of Drum Cartridges that are not recommended by Xerox may impair
quality and performance of the machine. Use only Drum Cartridges specifically
recommended by Xerox.
NOTE: Do not expose Drum Cartridges to direct sunlight or strong indoor fluorescent
light. Do not touch or scratch the surface of the Drum Cartridge. Doing so may lower
print quality.
NOTE: Replace the Drum Cartridge while the machine is switched on.
15
2 Maintenance
The following procedure describes how to replace the Drum Cartridge.
1.
Make sure that the machine is not
processing a job, and then open the
Front Cover.
2.
Open the Left Side Cover.
3.
Lightly press the orange tab to unlock
the Drum Cartridge.
4.
Pull out the Drum Cartridge carefully.
NOTE: Do not touch the drum (blue roller)
when pulling out the Drum Cartridge.
5.
Take a new Drum Cartridge out of the
box, and remove the packaging.
6.
Insert the new Drum Cartridge halfway.
7.
Add toner.
For information on how to add toner, refer to
page 12
.
Adding Toner to the Drum Cartridge on
16
NOTE: A bottle of toner must be purchased separately when replacing the Drum
Cartridge.
8.
Push the Drum Cartridge in until it locks into position.
9.
Close the Left Side Cover and the Front Cover.
Cleaning the Machine
The cleaning instructions are specific to each part of the machine, such as the machine
exterior, Document Cover, Document Glass, Film, Narrow Glass Strip, Document
Feeder Roller, and Corotron Wire.
This section describes how to clean each component of the machine.
Cleaning the Exterior
The following describes how to clean the exterior of the machine.
NOTE: Always switch off the power to the machine, and unplug the power cord before
cleaning any part of the machine. Cleaning the machine with the power on may cause
an electric shock.
NOTE: Do not use any volatile liquids on the machine such as benzene and paint
thinner, or insect repellent as these may discolor, deform, or crack the machine
exterior.
Cleaning the Machine
NOTE: Cleaning the machine with an excessive amount of water may cause the
machine to malfunction, or damage documents being copied.
1.
Wipe the exterior with a soft cloth
moistened with water.
NOTE: Do not use cleaning agents other
than water or neutral detergent.
NOTE: If dirt does not come off easily,
gently wipe it with a soft cloth moistened
with a small amount of neutral detergent.
2.
Wipe off any excess water with a soft
cloth.
Cleaning the Document Cover and Document Glass
If the Document Cover and Document Glass are dirty, streaks or smears may appear
on copies, or the machine may not properly detect the size of the original documents.
The following procedure describes how to clean the Document Cover and the
Document Glass.
NOTE: Do not use benzene, paint thinner, or other organic solvents. Doing so might
damage paint or coating on plastic parts.
NOTE: Cleaning the machine with an excessive amount of water may cause the
machine to malfunction, or damage documents being copied.
17
2 Maintenance
1.
Wipe the Document Cover with a soft
cloth moistened with water to remove
any dirt and then wipe it with a soft, dry
cloth.
NOTE: Do not use cleaning agents other
than water or neutral detergent.
NOTE: If dirt does not come off easily,
gently wipe it with a soft cloth moistened
with a small amount of neutral detergent.
2.
Wipe the Document Glass with a soft cloth moistened with water, and then wipe it
with a dry cloth.
NOTE: Do not use cleaning agents other than water or neutral detergent.
NOTE: If dirt does not come off easily, gently wipe it with a soft cloth moistened with a
small amount of neutral detergent.
Cleaning the Film and Narrow Glass Strip
Document
Cover
Document
Glass
If the Film and Narrow Glass Strip are dirty, streaks or smears may appear on copies,
and the machine may not properly detect the size of the original documents. To ensure
clean copies at all times, clean the Film and Narrow Glass Strip about once a month.
The following procedure describes how to clean the Film and Narrow Glass Strip.
NOTE: Do not use benzene, paint thinner, or other organic solvents. Doing so might
damage paint or coating on plastic parts.
NOTE: Cleaning the machine with an excessive amount of water may cause the
machine to malfunction, or damage documents being copied.
1.
Wipe the Film with a soft cloth
moistened with water, and then wipe it
with a dry cloth.
Film
NOTE: The Film can be damaged easily.
Do not clean the Film with an excessive
force.
Narrow
NOTE: Do not use cleaning agents other
Glass Strip
than water or neutral detergent.
NOTE: If dirt does not come off easily,
gently wipe it with a soft cloth moistened with a small amount of neutral detergent.
2.
Wipe the Narrow Glass Strip with a soft cloth moistened with water, and then wipe
it with a dry cloth.
NOTE: Do not use cleaning agents other than water or neutral detergent.
NOTE: If dirt does not come off easily, gently wipe it with a soft cloth moistened with a
small amount of neutral detergent.
Cleaning the Document Feeder Roller
If the Document Feeder Roller is dirty, streaks or smears may appear on the output
copies, and may also result in paper jams. To ensure clean copies at all times, clean
the Document Feeder Roller about once a month.
18
Cleaning the Machine
The following procedure describes how to clean the Document Feeder Roller.
NOTE: Do not use benzene, paint thinner, or other organic solvents. Doing so may
damage paint or coating on plastic parts.
NOTE: Cleaning the machine with an excessive amount of water may cause the
machine to malfunction, or damage documents being copied.
1.
Pull up the latch to open the Document
Feeder Cover completely.
2.
Turn the Document Feeder Roller to
clean it with a soft cloth moistened with
water.
NOTE: Do not use cleaning agents other
than water or neutral detergent.
NOTE: Use a firmly wrung cloth to avoid
water drops falling onto the machine. If
water gets into the machine, it may cause
the machine to malfunction.
NOTE: If dirt does not come off easily, gently wipe it with a soft cloth moistened with a
small amount of neutral detergent.
3.
Close the Document Feeder Cover until it clicks into place.
Cleaning the Corotron Wire
If any streaks, black lines, or smears appear on the output copies, cleaning the
Corotron Wire may help resolve the problem.
The following procedure describes how to clean the Corotron Wire.
1.
Open the Front Cover.
19
2 Maintenance
2. Pull the Corotron Wire back and forth
several times.
3. Close the Front Cover.
Moving the Machine
This section describes how to move the machine to another location.
Before moving the machine, always secure the position of the scanner carriage.
1. Hold down the <Reduce/Enlarge>
button for four seconds, and while
holding down the <Reduce/Enlarge>
button, press the <Stop> button.
The scanner carriage moves to the
locked position.
While the scanner carriage is moving,
[run] appears in the Display. When the
carriage completely moves to the
locked position, [OFF] appears blinking
in the Display.
NOTE: While the scanner carriage is
locked, all indicators go off and no button is
available on the Control Panel, and the
machine does not process any jobs.
2. Switch off the machine.
NOTE: If the machine is switched off, all the scanned data stored in the mailboxes is
deleted. For information on how to switch off the machine, refer to the Product
Overview chapter in the User Guide.
<Reduce/Enlarge> button
<Stop> button
3. Remove the screw cover from the right
side of the machine.
20
4. Attach and tighten the screw to the
machine to secure the position of the
scanner carriage.
5. Lift the machine and move it gently to another location.
6. Loosen the screw attached in Step 4,
and remove it from the machine.
Moving the Machine
7. Re-attach the screw cover removed in
Step 3 to the machine.
8. Switch on the machine.
NOTE: For information on how to switch on the machine, refer to the Product
Overview chapter in the User Guide.
21
3 Using CentreWare Internet Services
This chapter explains how to enable and use CentreWare Internet Services for the
machine.
The following information is provided in this chapter:
Information Checklist – page 23
CentreWare Internet Services Environments – page 24
CentreWare Internet Services Installation – page 24
Standard Features - CentreWare Internet Services – page 29
Services – page 30
Information Checklist
Before enabling the CentreWare Internet Services feature, make sure that the following
items are available or have been performed.
Item By
An existing operational computer with TCP/IP Internet or intranet
accessibility is required. These procedures are not intended to install
the TCP/IP stack itself.
Obtain and record the following information:
• A unique IP address
• Gateway address
• Subnet mask
Refer to the Glossary in the User Guide for additional information
about the gateway address and subnet mask, if needed.
Test the machine to make sure that it is fully installed and functioning
correctly.
If problems are encountered during the installation of the machine, refer to
Internet Services in the Problem Solving chapter on page 104
Customer
Customer
Customer
.
CentreWare
23
3 Using CentreWare Internet Services
CentreWare Internet Services Environments
CentreWare Internet Services uses the embedded HTTP Server that resides in the
machine. This allows communication with the machine through a web browser with
access to the Internet or an intranet. By entering the IP address of the machine as the
URL (Universal Resource Locator) in the browser, direct access to the machine is
available.
CentreWare Internet Services allows you to make not only the same basic settings as
from the Control Panel, but also more specialized settings for the machine.
User ID and Passcode
Many of the features available within Internet Services will require the System
Administrator login ID and passcode. By default, the user name is "11111" and the
passcode is not set. This ID and passcode can be changed or set by the System
Administrator. A user will only be prompted for the System Administrator login ID and
passcode once in a single browser session.
System Configuration
To use CentreWare Internet Services, you need to enable TCP/IP on the machine.
CentreWare Internet Services Installation
This section describes the settings required to use CentreWare Internet Services.
Installation Procedure
There are two stages required to enable CentreWare Internet Services.
Network Communication Setup
This requires the machine to be set up for CentreWare Internet Services.
Test Access
To make sure that CentreWare Internet Services has been set up correctly, you should
access CentreWare Internet Services.
Network Communication Setup
Initially, boot the CentreWare Internet Services port.
24
1.
Connect the machine to the network.
NOTE: The Ethernet cable is an RJ45 type and is not supplied by Xerox.
2.
Enter the System Setting Mode.
• If Copy Auditron is disabled
1) Hold down the <Log In/Out> button on the Control Panel for four seconds.
2) Enter the System Administrator's ID using the numeric keypad.
The letter [P] appears blinking in the Display.
CentreWare Internet Services Installation
• If Copy Auditron is enabled
1) Log in to the machine under the System Administrator's ID.
2) Hold down the <Log In/Out> button on the Control Panel for four seconds.
The letter [P] appears blinking in the Display.
NOTE: The default System Administrator user ID is "11111".
NOTE: For more information on how to enter the System Setting Mode, refer to
Entering the System Setting Mode on page 109
refer to
3.
NOTE: The system setting menu number for enabling the CentreWare Internet
Services port is "124".
4.
5.
Accounting and Securities on page 65
Enter the menu number [124] using the numeric keypad.
Press the <Start> button to confirm the entered menu number.
Enter [1] using the numeric keypad to enable the CentreWare Internet Services
port.
• [0]: Disabled
. For information about Copy Auditron,
.
• [1]: Enabled (Default)
NOTE: If you choose not to change the value, press the <AC> button or the <Start>
button. The letter [P] appears blinking in the Display.
6.
Press the <Start> button to confirm the entered value.
The letter [P] appears blinking in the Display.
Next, establish TCP/IP.
NOTE: The machine does not support IPv6 addresses.
1.
Enter the menu number [102] using the numeric keypad.
NOTE: The system setting menu number for specifying a method for establishing an
IP address is "102".
2.
Press the <Start> button to confirm the entered menu number.
3.
Select an appropriate number from the following options to specify a method for
establishing an IP address, and enter the number using the numeric keypad.
• [0]: STATIC
• [1]: DHCP
• [2]: BOOTP
• [3]: RARP
• [4]: DHCP/Autonet (Default)
4.
Press the <Start> button to confirm the entered value.
NOTE: If you have selected [4] (DHCP/Autonet) in Step 3, print out the Configuration
Report to confirm that an IP address has been allocated and that it is a valid IP
address on your network. For information on how to print out the Configuration Report,
refer to
IP address, contact the network administrator.
NOTE: Use the DHCP server together with the Windows Internet Name Server
(WINS) server.
Printing the Configuration Report on page 41
. If the machine does not have an
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3 Using CentreWare Internet Services
If you have selected [0] (STATIC) in Step 3, proceed to Step 5 to configure the protocol
settings. Otherwise, proceed to Step 8.
5.
Using the numeric keypad, enter the IP address for the machine in the format
“xxx.xxx.xxx.xxx”.
The following table shows the system setting menu numbers for specifying the IP
address.
IP Address (xxx.xxx.xxx.xxx)
Menu Number 103 104 105 106
1) Enter the menu number [103], and then press the <Start> button to confirm the
entered menu number.
2) Enter a value for the first block of the IP address, and then press the <Start>
button to confirm the entered value.
3) Enter the menu number [104], and then press the <Start> button to confirm the
entered menu number.
1st block 2nd block 3rd block 4th block
4) Enter a value for the second block of the IP address, and then press the
<Start> button to confirm the entered value.
5) Enter the menu number [105], and then press the <Start> button to confirm the
entered menu number.
6) Enter a value for the third block of the IP address, and then press the <Start>
button to confirm the entered value.
7) Enter the menu number [106], and then press the <Start> button to confirm the
entered menu number.
8) Enter a value for the fourth block of the IP address, and then press the <Start>
button to confirm the entered value.
6.
Using the same method as in Step 5, enter the subnet mask.
The following table shows the system setting menu numbers for specifying the
subnet mask.
Subnet Mask (xxx.xxx.xxx.xxx)
1st block 2nd block 3rd block 4th block
Menu Number 107 108 109 110
7.
Using the same method as in Step 5, enter the gateway address.
26
The following table shows the system setting menu numbers for specifying the
gateway address.
Gateway Address (xxx.xxx.xxx.xxx)
1st block 2nd block 3rd block 4th block
Menu Number 111 112 113 114
NOTE: If you do not wish to set the gateway address, skip this step.
8.
When you have finished establishing TCP/IP, press the <Log In/Out> button.
The machine exits the System Setting Mode.
NOTE: If you have changed any settings in the System Setting Mode, the machine will
reboot to register and enable the new settings. All scanned documents stored in
mailboxes will be deleted on the reboot.
NOTE: After the machine is rebooted, print a Configuration Report to confirm that the
the CentreWare Internet Services port is enabled and TCP/IP is correctly configured.
For information on how to print the Configuration Report, refer to
Configuration Report on page 41
NOTE: If you wish to use the IP Filtering feature, use CentreWare Internet Services to
register the IP addresses which are not allowed to access the machine. For more
information, refer to
TCP/IP Configuration
After accessing the CentreWare Internet Services home page, you can make detailed
settings for TCP/IP under [Connectivity] > [Protocols] > [TCP/IP] on the [Properties]
tab.
CentreWare Internet Services Installation
Printing the
.
IP Filtering (IP Address Restriction) on page 74
.
The following table shows the information fields and settings on the [TCP/IP] page.
Feature Setting Items
General Protocol Displays “Enabled”. This is a display-only
item.
Physical Connection Displays “Ethernet”. This is a display-only
item.
Host Name Enter the host name.
IP Address Resolution Set the method for obtaining the IP address
from the drop down menu to access the
following options.
• STATIC: The user will specify all the
addresses.
• DHCP: The address will automatically be
set via DHCP.
• BOOTP: The address will automatically be
set via BOOTP.
• RARP: The address will automatically be
set via RARP.
• DHCP/Autonet: The address will be
automatically set by Autonet via DHCP.
IP Address Enter the IP address allocated to the machine
in the xxx.xxx.xxx.xxx format.
Subnet Mask Enter the subnet mask in the xxx.xxx.xxx.xxx
format.
Gateway Address Enter the gateway address in the
xxx.xxx.xxx.xxx format.
Domain Name Domain Name Enter the domain name.
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3 Using CentreWare Internet Services
Feature Setting Items
DNS
Configuration
DHCP/DDNS Release Registration Allows DHCP resources to be released when
ZeroConfiguration
Networking
Obtain DNS Server
Address Automatically
Preferred DNS Server Enter the IP address for the DNS domain
Alternate DNS Server
1 - 2
Dynamic DNS
Registration
Generate Domain Search
List Automatically
Domain Name 1 - 3 Enter the domain names for the domain name
Connection Time-Out Specify the maximum time period allowed for
Self Assigned Address Allocates an IP address without using a DHCP
Allows you to enable or disable the automatic
setting of the DNS server address via DHCP.
primary server.
Enter the IP addresses for the DNS domain
alternate server 1 and 2.
Specify whether to enable dynamic DNS
server updates and/or to overwrite DNS
settings upon updates.
Select whether or not to automatically
generate the domain search list.
1 to 3.
searching domains.
the machine is powering down. This is a
display-only item and shows “Enabled”.
server. This check box is selected when [IP
Address Resolution] is set to [DHCP/Autonet].
This is a display-only item.
Test Access
Follow the steps below to access CentreWare Internet Services.
1.
2.
3.
The CentreWare Internet Services installation process is now completed.
If the test fails, refer to
on page 104
NOTE: If the Account Mode is enabled, you may be required to enter the user ID and
passcode (if one is set up). If you need assistance, contact the System Administrator.
At a client computer on the network, launch a web browser.
In the URL field, enter “http://” followed by the Internet address of the machine.
Then press the <Enter> key on the keyboard.
If you use the domain name to specify the Internet address, use the following
format.
http://myhost.example.com
If you use the IP address to specify the Internet address, use the following format.
http://xxx.xxx.xxx.xxx
Verify that the home page of CentreWare Internet Services is displayed.
CentreWare Internet Services in the Problem Solving chapter
.
28
Standard Features - CentreWare Internet Services
Standard Features - CentreWare Internet Services
CentreWare Internet Services allows you to display, configure, and change the current
status or settings of the machine through a web browser on a computer instead of the
Control Panel of the machine.
Interface Options
The CentreWare Internet Services home
page contains four panels without visible
boundaries. You can change the left and right
panel sizes by dragging the boundary
between them.
Header Panel
Menu
Panel
Header Panel
Main Panel
Displays the header for all pages. The header
includes the CentreWare Internet Services
Logo
Panel
logo and the model of the machine. Just under
this panel on most pages is the tab bar which
corresponds to the five functions or page buttons. These are [Status], [Jobs], [Scan],
[Properties], and [Support]. You can navigate through the pages when you click the text
on each tab.
Logo Panel
Displays the company logo.
Menu Panel
Displays a navigation tree, listing the items available within each category, with the
currently displayed item highlighted.
Main Panel
Displays information and settings for the selected item within the current category
selected in the navigation tree in the menu panel.
For more information about each function, refer to the following:
Services – page 30
Status – page 30
Jobs – page 30
Scan – page 31
Properties – page 31
Support – page 31
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3 Using CentreWare Internet Services
Services
The services supported by CentreWare Internet Services are subdivided into the
following categories. The category is selected on the tab bar in the header panel.
Category Name Services
Status • General
Jobs • Active Jobs
Scan • Mailbox
Properties • Configuration Overview
•Trays
• Consumables
• Job History List
- Job History
• Error History
• Description
• General Setup
- Configuration
- Job Management
- Paper Tray Attributes
- Paper Size Settings
- Unit Settings
- Power Saver Settings
- Billing & Counters
• Connectivity
- Port Settings
- Physical Connections
- Protocols
• Services
- Printing
- Machine Software
• Accounting
- Accounting Configuration
• Security
- Authentication Configuration
- IP Filtering
- System Administrator Settings
Status
Jobs
30
Support • Support
This page allows you to check the status of the paper trays and consumables on the
machine. It also displays the machine information, IP address, and status.
For more information on this page, refer to
Machine Status on page 37
.
This page displays a list of active and completed jobs sent using the protocols, or from
the Control Panel of the machine. In addition to displaying details of the jobs, this page
also allows you to delete jobs.
For more information on this page, refer to
Job Status on page 33
.
Scan
Services
This page allows you to create, edit, or delete mailboxes, and import scanned data to
a computer.
Properties
For more information on this page, refer to
This page allows you to view and set the machine properties. These include the
machine details and configuration, the CentreWare Internet Services settings, the port
settings, protocol settings, and emulation settings.
NOTE: Some settings with data entry use bytes as units of data volume. Each
character that you enter is one byte.
1.
Click [Properties] on the Main Panel on the home page.
2.
Select an item from the collapsible menu on the Menu Panel. To open each folder,
click “+” on its left side to expand and access the items beneath the folder.
3.
To change settings, use the drop-down list box, text boxes, and check boxes on
the page.
The default settings in the drop-down list box are indicated with an asterisk (*).
4.
After changes have been made, click [Apply].
• To cancel any changes you have made, click [Undo].
• To display the current machine settings, click [Refresh].
Scanner Environment Settings on page 53
.
Support
NOTE: If prompted, enter the System Administrator user ID and passcode, and click
[OK]. By default, the System Administrator user ID is "11111" and its passcode is not
set.
NOTE: Some settings will be available only after you restart CentreWare Internet
Services or after the machine is switched off and on.
NOTE: If the machine is switched off, all scanned data stored in the mailboxes will be
deleted.
This page provides support information for the machine, including a link for software
updates and contacts for technical support.
For more information, refer to
Viewing/Editing Support Information on page 108
.
31
4Job Status
This chapter explains how to check current and completed jobs using CentreWare
Internet Services. It also provides information on how to delete jobs and view error
information.
The following information is provided in this chapter:
Checking Current Jobs – page 33
Checking Completed Jobs – page 34
Checking Error Information – page 35
Checking Current Jobs
This section describes how to display the list of active jobs being processed.
1.
Open your web browser, and enter the machine's IP address in the [Address] box
to access CentreWare Internet Services.
2.
Job Name
Displays the name of the job.
Owner
Displays the name of the client (user) that has sent the job.
Status
Displays the status of the job.
Type
Displays the type of job.
Quantity
Displays the number of sets that have been processed.
Deleting Jobs
On the [Active Jobs] page, you can delete jobs.
Click the [Jobs] tab.
The [Active Jobs] page is displayed.
NOTE: In some instances, the deletion of jobs might be ignored.
1.
Select the job, then click [Delete].
If you have selected the check boxes for more than one job, all those jobs will be
deleted.
NOTE: You can set whether to allow all users or only the System Administrator to
delete jobs under [Job Management] on the [Properties] tab. For more information,
refer to
Machine Information on page 39
.
33
4 Job Status
Checking Completed Jobs
This section describes how to display a list of completed jobs.
1.
Open your web browser, and enter the machine's IP address in the [Address] box
to access CentreWare Internet Services.
2.
Click the [Jobs] tab.
3.
On the collapsible menu of the Menu Panel, click the [Job History List] folder, and
then [Job History] to view the list of completed jobs.
Job Name
Displays the name of the job.
Owner
Displays the name of the client (user) who sent the job.
Status
Displays the status of the job. The status includes [Completed], [Error], [Deleted],
[Shutdown], [Cancelled], [Aborted], and [Unknown].
Type
Displays the type of job.
Page Count
Displays the number of pages printed (printed jobs only).
Output Destination
Displays "Center Tray". For a scan job or an aborted job, "-" is displayed instead.
Host Interface
Displays the name of the host that has sent the job. If the host interface is unknown or
not specified, "-" is displayed.
Time Completed
Displays the date and time the job was completed.
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