Xerox DigiPath Production Software
Customer Software Release Supplement
701P41346
Version 4.1
February, 2004
Xerox Corporation
Global Knowledge and Language Services
800 Phillips Road - Bldg. 845-17S
Webster, NY 14580
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Adaptec®, the Adaptec logo, SCSlSelect®, and EZ-SCSI® are trademarks of Adaptec, Inc
Adobe PDFL - Adobe PDF Library Copyright © 1987-2002 Adobe Systems Incorporated
Adobe®, Acrobat®, the Acrobat logo, Acrobat Exchange®, Distiller®, and PostScript® are registered trademarks of Adobe Systems Incorporated.
Copyright 1987 - 2001 Adobe Systems Incorporated and its licensors. All rights reserved.
Autologic® is a registered trademark of Autologic Information International, Inc.
Compaq® and QVision® are registered United Staten Patent and Trademark Office, for Compaq Computer Corporation.
DEC, DEC RAID, and Redundant Array of Independent Disks are registered trademarks of Digital Equipment Corporation.
Dundas - This software contains material that is © 1997-2000 DUNDAS SOFTWARE LTD., all rights reserved.
Hummingbird NFS Maestro® is a registered trademark of Hummingbird Communications, Ltd.
Imaging Technology provided under license by Accusoft Corporation.
ImageGear © 1996-2001 by AccuSoft Corporation. All Rights Reserved.
Intel® and Pentium® are registered trademarks of Intel Corporation.
Novell® and NetWare® are registered trademarks of Novell, Inc. in the United States and other countries.
Oracle® is a registered trademark of Oracle Corporation Redwood City, California
Outside In® Viewer Technology © 1992-2000 IntraNet Solutions Chicago, Inc. All rights reserved.
TMSSequoia - ScanFix ® Image Optimizer Copyright © TMSSEQUOIA, Inc. 1991-2000. All rights reserved.
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StorageView™ is a trademark of CMD Technology, Inc.
TextBridge® is a Registered Trademark of ScanSoft, Inc.
TIFF® is a registered trademark of Aldus Corporation.
Windows™ , Windows NT™ , Windows 2000 Professional, Windows 2000 Professional Server, Windows XP,
Windows Server 2003, and Internet Explorer are trademarks of Microsoft Corporation; Microsoft® and MS-DOS® are
registered trademarks of Microsoft Corporation.
This product includes software developed by the Apache Software Foundation.
This software is based in part on the work of Graeme W. Gill.
Includes Adobe® PDF Library technology
Portions contain an implementation of the LZW algorithm licensed under U.S. Patent 4,558,302
All non-Xerox brands and product names are trademarks or registered trademarks of their respective companies.
Changes are periodically made to this document. Changes, technical inaccuracies, and typographical errors will be corrected in subsequent editions.
Table of contents
1. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Hardware components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
DigiPath 4.1 workstation platform . . . . . . . . . . . . . . . . . . . . . . . . 1-2
DigiPath 4.1 server platform . . . . . . . . . . . . . . . . . . . . . . 1-3
Print server compatibility matrix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Supported production printers . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Compatible printers supported with DigiPath 4.1 . . . . . . . . . . . . 1-7
2. New features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Hummingbird NFS Maestro Server . . . . . . . . . . . . . . . . . . . . . . 2-2
Standalone Quick Print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Converting documents to PDF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
Scheduling viewable and/or printable PDF conversion in LAT . . 2-6
PDF conversion in Document Library . . . . . . . . . . . . . . . . . . . . . 2-8
PDF conversion in Library Search . . . . . . . . . . . . . . . . . . . . . . 2-10
PDF conversion in Batch Tool . . . . . . . . . . . . . . . . . . . . . . . . . 2-12
Printing a converted PDF document in Quick Print . . . . . . . . . 2-13
Printing multiple converted PDF documents in Quick Print . . . 2-14
PDF conversion in DigiPath Web Services . . . . . . . . . . . . . . . 2-15
Print Documents from Your Computer . . . . . . . . . . . . . . 2-16
Setting Opacity when inserting Shared Files . . . . . . . . . . . . . . . . . . . . 2-19
3. Documentation Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Using Windows Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
4. Hints and Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Hints and Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Installation/System/Migration . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Administrator Notes not migrating . . . . . . . . . . . . . . . . . . 4-2
DigiPath 4.1 Web Services (WS) . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Collection descriptions not reflected in exported reports . 4-2
Print queue options return to default . . . . . . . . . . . . . . . . 4-3
Files names have .aspx extension . . . . . . . . . . . . . . . . . . 4-3
404.3 error message displays . . . . . . . . . . . . . . . . . . . . . 4-4
-i
Table of contents Customer Software Release Supplement
Variable Scaling should not be allowed for any
signature or n-up jobs . . . . . . . . . . . . . . . . . . . . . . . 4-4
Document Library . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5
PDF conversion not working . . . . . . . . . . . . . . . . . . . . . . 4-5
Enumeration request not satisfied during
concurrency test . . . . . . . . . . . . . . . . . . . . . . . . . 4-5
Unable to move or copy a document from the
MainCollection into a shortcut folder . . . . . . . . . 4-6
Cannot import files that have an “=” in the name . . . . . . . 4-6
Document Scan and Makeready (DSM) . . . . . . . . . . . . . . . . . . . 4-7
Selecting a page after a selected tag selects a tag . . . . . 4-7
Subset finishing preview of landscape is incorrect . . . . . 4-7
Incorrect menu item displays . . . . . . . . . . . . . . . . . . . . . . 4-7
Some colors do not display as expected . . . . . . . . . . . . . 4-8
Fusing an RDO on a remote client does not work . . . . . . 4-8
Edit/Share feature not working correctly . . . . . . . . . . . . . 4-8
Page numbers are not updated . . . . . . . . . . . . . . . . . . . . 4-9
Paper stock not changing for paired pages . . . . . . . . . . . 4-9
Linked images become unlinked . . . . . . . . . . . . . . . . . . . 4-9
Sections are being applied to every page . . . . . . . . . . . 4-10
Edit mode places blue crop lines in the
wrong position . . . . . . . . . . . . . . . . . . . . . . . . . 4-10
Scan and Print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11
Same as original stock size incorrect . . . . . . . . . . . . . . 4-11
Location text box not editable . . . . . . . . . . . . . . . . . . . . 4-11
DigiPath Scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11
Optimize Image not updating . . . . . . . . . . . . . . . . . . . . . 4-11
Xerox DocuImage 620S Scanner . . . . . . . . . . . . . . . . . . . . . . . 4-12
Scanned image not displaying with DL Light Image . . . 4-12
Production Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12
Print Status and Print Submission completed
do not display . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12
PostScript files not printing in Batch Tool or DL . . . . . . 4-12
GDI Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13
Enable background printing does not work . . . . . . . . . . 4-13
Job Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13
Job Manager did not display the correct Printer Status
information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13
Output Location in Job Manager is different
from DocuSP Queue Manager . . . . . . . . . . . . . 4-13
ii
1. Introduction
Overview
This Customer Software Release Supplement (CSRS) is issued
with DigiPath 4.1 to provide customers with DigiPath information
specific to this release of software. This document is a true
supplement to the Customer Software Release Document
(CSRD) which was issued with DigiPath 4.0, and should be read
in conjunction with that document. This is the only customer
documentation issued with DigiPath 4.1 software.
In this introductory chapter you will find a software compatibility
matrix for DigiPath 4.1 and a list of production printers supported
for use with DigiPath 4.1. In the following chapters you will learn
about what is new in DigiPath 4.1, updates that have been made
to your DigiPath documentation and about Hints and Tips which
apply in this software version.
CUSTOMER SOFTWARE RELEASE SUPPLEMENT 1-1
INTRODUCTION XEROX DIGIPATH PRODUCTION SOFTWARE
Hardware components
This section contains the required hardware components for the
DigiPath 4.1 workstation and server configurations.
DigiPath 4.1 workstation platform
Table 1-1 lists the required hardware components for the
workstation platform of the following DigiPath workstation
configurations:
• DigiPath Xpress
• DigiPath Professional Document Scan and Makeready
Table 1-1. Workstation platform required hardware
components
Digipath 4.1
workstation platform
Dell Precision 650 The DigiPath 4.1 workstation platform consists
Description
of:
• 2.8 GHz Intel Xeon P4-Class CPU
• 1 GB of memory
• Dual 120 GB ATA-100 7200 RPM Hard
Disks
• AGP Graphics Slot w/Nvidia Quadro FX500
64 MB Graphics Controller
• Adaptec Dual Port 39160 SCSI Adapter
Card
• TR5 10/20 GB Tape Drive
• V90 56K PCI Modem
• 1.44 MB Floppy Disk
• 48x/24x/48x CD-RW
• 10Base/T-100/1.0 GB Base-TX Network
Controller
• 5 PCI Slots (3* PCIx 64b/100 MHz, 2 * 32b/
33 MHz)
• Microsoft Windows XP Professional
operating system
• Microsoft Internet Explorer
Dell P1130 21 inch
monitor
1-2 CUSTOMER SOFTWARE RELEASE SUPPLEMENT
DigiPath 4.1 supports the 21 inch color monitor.
XEROX DIGIPATH PRODUCTION SOFTWARE INTRODUCTION
DigiPath 4.1 server platform
Table 1-2 lists the required hardware components for the server
platform of the following DigiPath Professional server
configurations:
• Document Library server
• Web Services server
Table 1-2. Server platform required hardware components
Digipath 4.1 server
platform
Compaq W8000 The DigiPath Professional server platform
Description
consists of:
• Dual 2.2 GHz Intel Xeon P4-Class CPUs
• 1.5 GB of memory
• Dual 18 GB 15K RPM SCSI Hard Disks
• AGP Graphics Slot w/Nvidia Quadro 2EX
Graphics Controller
• TR5 10/20 GB Tape Drive
• V90 56K PCI Modem
• 1.44 MB Floppy Disk
• 48x CD-ROM
• Integrated Intel PRO/100+ Management
Adapter
• 6 PCI Slots (2* PCIx 64b/66 MHZ, 4 * 32b/
33 MHz)
• Microsoft Windows Server 2003 Server
Standard Edition operating system
• Microsoft Internet Explorer
Compaq P1220 21 inch
monitor
CUSTOMER SOFTWARE RELEASE SUPPLEMENT 1-3
The DigiPath Professional supports the 21 inch
color monitor.
INTRODUCTION XEROX DIGIPATH PRODUCTION SOFTWARE
Print server compatibility matrix
NOTE: This table of supported production printers replaces the
Supported production printers
table of supported production printers on page 1-15 of the
DigiPath Production Software Customer Software Release
Document, Version 4.0
This section provides a list of supported production printers, local
printers, updated print paths for DigiPath 4.1, and compatible
printers supported with DigiPath 4.1.
Table 1 lists the supported production printers for use with
DigiPath 4.1.
NOTE: The following abbreviations represent different DigiPath
applications:
• DL — Document Library
• DSM — Document Scan and Makeready
• QP — Quick Print
• S&P — Scan and Print
• WS — DigiPath Web Services
1-4 CUSTOMER SOFTWARE RELEASE SUPPLEMENT
XEROX DIGIPATH PRODUCTION SOFTWARE INTRODUCTION
Table 1. Supported production printers
Printer Configuration/Revision Level DigiPath Application
DocuTech / DocuPrint 65 DocuSP 2.0 (TCP/IP) (Netware)
DocuSP 2.1 (TCP/IP) (Netware)
DocuTech / DocuPrint 75 DocuSP 3.7 (TCP/IP) (Netware)
DocuSP 3.8 (TCP/IP) (Netware)
DocuTech / DocuPrint 90 DocuSP 3.7 (TCP/IP) (Netware)
DocuSP 3.8 (TCP/IP) (Netware)
DocuStation DP 301 Print Services 1.x (TCP/IP) DL, DSM, QP, S&P
DocuTech 135 Network Server (TCP/IP) (Netware)
Network Server J 1.4.0 (TCP/IP)
NS Plus 2.1 (TCP/IP)
NS+ Server Series 4.x (TCP/IP)
DocuTech Publisher —
6100
6115
6135
6155
6180
Xerox DocuTech 100/120
C/P
DocuPrint with NPS
server
DocuSP 3.7 (TCP/IP) (Netware)
DocuSP 3.8 (TCP/IP) (Netware)
DocuSP 1.4J (TCP/IP) (Netware) for 6135/
6180 only
DocuSP Server 4.0 (TCP/IP) (Netware) DL, DSM, QP, S&P, WS
DocuPrint Server (TCP/IP) (Netware) DL, DSM, QP, S&P, WS
DL, DSM, QP, S&P, WS
DL, DSM, QP, S&P, WS
DL, DSM, QP, S&P, WS
DL, DSM, QP, S&P, WS
DL, DSM, QP, S&P, WS
DocuPrint 92C
DocuPrint 96
DocuPrint 180
DocuPrint 4050
DocuPrint 4090
DocuPrint 4635
DocuPrint 4850
DocuPrint 4890
DocuPrint with DocuSP
DocuPrint 100
DocuPrint 115
DocuPrint 135
DocuPrint 155
DocuPrint 180
DocuSP 3.7 (TCP/IP) (Netware)
DocuSP 3.8 (TCP/IP) (Netware)
DL, DSM, QP, S&P, WS
CUSTOMER SOFTWARE RELEASE SUPPLEMENT 1-5
INTRODUCTION XEROX DIGIPATH PRODUCTION SOFTWARE
Table 1. Supported production printers
Printer Configuration/Revision Level DigiPath Application
DocuPrint Continuous
Feed
DocuPrint 350/700
DocuPrint 500/1000
DocuPrint 425/850 —
DocuSP 3.8 only
EX2101 EFI V2.0 (TCP/IP) DL, DSM, QP, S&P, WS
DocuColor 2045/2060 EFI (TCP/IP)
Document Centre —
220/230/240/255/265
Document Centre —
332/340
Document Centre —
420/432/440/460/470/480/
490
DocuColor 6060 DocuSP Server 3.8 (TCP/IP) (Netware)
DocuSP 3.7 (TCP/IP)
DocuSP 3.8 (TCP/IP)
CSX2000 V2.0 (TCP/IP)
DocuSP 3.7 (TCP/IP) (Netware)
DocuSP 3.8 (TCP/IP) (Netware)
TCP/IP DL, DSM, QP, S&P, WS
EXP6000 V2.0 (TCP/IP)
CXP6000 V3.0 (TCP/IP)
DL, DSM, QP, S&P, WS
DL, DSM, QP, S&P, WS
DL, DSM, QP, S&P, WS
DocuColor 5252 DocuSP Server 3.8 (TCP/IP) (Netware)
CXP6000 V3.0 (TCP/IP)
EFI Server 1.21A (TCP/IP)
DocuColor iGen3 Creo Spire Server (TCP/IP)
DocuSP Server 3.8 (TCP/IP) (Netware)
Generic PostScript Printer TCP/IP DL, DSM, QP, S&P, WS
Extended Connectivity Print
Job Manager (EC-PJM)
Xerox DocuJob Converter XDJC 2.1 DL, DSM, QP, S&P
EC-PJM 1.3
EC-PJM 2.0
DL, DSM, QP, S&P, WS
DL, DSM, QP, S&P, WS
DL, DSM, QP, S&P, WS
1-6 CUSTOMER SOFTWARE RELEASE SUPPLEMENT
XEROX DIGIPATH PRODUCTION SOFTWARE INTRODUCTION
NOTE: Novell Netware configurations do not support RDO
Compatible printers supported with DigiPath 4.1
Compatible printer / DFE Supported print path to use
DocuColor 12 with EFI DocuColor 2060:EFI
printing, except for legacy Network Server to DocuTech 135.
Table 2 lists the compatible printers that are supported with
DigiPath 4.1 and the supported print path to use.
Table 2. Compatible printers
CUSTOMER SOFTWARE RELEASE SUPPLEMENT 1-7
INTRODUCTION XEROX DIGIPATH PRODUCTION SOFTWARE
1-8 CUSTOMER SOFTWARE RELEASE SUPPLEMENT
Overview
2. New features
This section describes the new features and functionality of the
DigiPath 4.1 Production Software.
CUSTOMER SOFTWARE RELEASE SUPPLEMENT 2-1
NEW FEATURES XEROX DIGIPATH PRODUCTION SOFTWARE
Software
This section introduces new software that is supported by
DigiPath 4.1.
Hummingbird NFS Maestro Server
Hummingbird NFS Maestro Server 8.0 software is now provided
along with the Hummingbird NFS Maestro Client software to
support VIPP workflows.
Contact your Xerox Representative for more information on
Hummingbird NFS Maestro software.
2-2 CUSTOMER SOFTWARE RELEASE SUPPLEMENT
XEROX DIGIPATH PRODUCTION SOFTWARE NEW FEATURES
Standalone Quick Print
The Quick Print application is now available as a Standalone
Quick Print application. Contact your Xerox Representative for
information on ordering the Standalone Quick print application.
The Standalone Quick Print application is a full featured print
utility that allows the comprehensive programming of printing
attributes for a broad array of Xerox Production Printing and
Publishing devices.
The Standalone Quick Print application allows you to program
basic printing features, selective page programming, notes and
special instructions, page inserts, covers, image quality
adjustments, full Xerox Job Ticketing, and more. The selected
printer determines the extensibility of the printer features
displayed. You also have the ability to concatenate jobs together
to form a single job with a single job ticket or multiple jobs with
similar printing attributes for each job. Mixed jobs of varying print
ready formats may also be concatenated.
The Standalone Quick Print application provides a method to
access print ready documents and submit them as one job for
printing.
The system requirements for the DigiPath 4.x Standalone Quick
Print application are as follows:
• 733 MHz CPU
• Windows XP Professional operating system
• 256 MB RAM minimum
• 200 MB of free hard drive space for application installation
• Free hard drive space for application use
NOTE: The space required for application use is dependent
on the size of the jobs.
CUSTOMER SOFTWARE RELEASE SUPPLEMENT 2-3
NEW FEATURES XEROX DIGIPATH PRODUCTION SOFTWARE
For more information on using the DigiPath 4.x Standalone
Quick Print application, refer to:
• DigiPath 4.x Quick Print online Help system
• DigiPath 4.x Standalone Quick Print READ ME FIRST letter,
701P41088 contained in the DigiPath 4.x Standalone Quick
Print Kit, 701S01854
2-4 CUSTOMER SOFTWARE RELEASE SUPPLEMENT
XEROX DIGIPATH PRODUCTION SOFTWARE NEW FEATURES
Converting documents to PDF
The PDF Conversion feature is an accessory of the DigiPath 4.1
software that enables you to convert the following document
types to Adobe PDF for viewing and/or printing; MS Office,
Photoshop, JPG, BMP, TIFF, and text.
NOTE: Contact your Xerox Representative for more information
on the PDF conversion feature.
You must have the following third-party software installed on
your DigiPath machine to convert the following document types
to viewable PDF and/or printable PDF renditions:
• Conversion of MS Office document requires MS Office 2003.
Xerox does not provide MS Office 2003.
• Conversion of Photoshop documents requires Photoshop CS
Complete the following procedure for all DigiPath 4.1 systems
that have PDF Conversion:
1. Select [Start: Settings: Printers and Faxes] from the desktop.
2. Highlight Acrobat Distiller and select [Printing Preferences]
from the right mouse menu options. The Acrobat Distiller
Printing Preferences dialog opens.
3. Select the [Adobe PDF Settings] tab.
4. Clear the [Do not send fonts to Distiller] check box.
5. Select [Apply].
6. Close the Printers and Faxes window.
If you have the PDF Conversion feature, the following sections
provide detailed procedures for scheduling viewable and/or
printable PDF conversion in Library Administration Tool,
converting/viewing the converted Adobe PDF documents in
Document Library, DigiPath Web Services, Library Search, and
Batch Tool, and printing the converted printable Adobe PDF
documents using Quick Print.
CUSTOMER SOFTWARE RELEASE SUPPLEMENT 2-5
NEW FEATURES XEROX DIGIPATH PRODUCTION SOFTWARE
Scheduling viewable and/or printable PDF conversion in LAT
Use the Conversion tab in Library Administration Tool to
schedule viewable and/or printable PDF conversion for all
Document Library cabinets, on a per server basis. Use the
following PDF conversion options to specify viewable and
printable PDF conversion in LAT:
• The Printable PDF Conversion option allows you to enable
the batch conversion service to create printable Adobe PDF
renditions of all documents that you want converted to Adobe
PDF in the repository. The converted printable Adobe PDF
can be printed via Production Print or Quick Print.
• The Viewable PDF Conversion option allows you to enable
the batch conversion service to create a viewable Adobe
PDF rendition of all documents that you want converted to
Adobe PDF in the repository. The converted viewable PDF
renditions are viewable in the Preview Pane in Document
Library.
2-6 CUSTOMER SOFTWARE RELEASE SUPPLEMENT
XEROX DIGIPATH PRODUCTION SOFTWARE NEW FEATURES
To schedule viewable and/or printable PDF conversion in Library
Administration Tool:
1. Select [Start: Programs: Xerox DigiPath Production Software:
Library Administration Tool] from the Windows desktop.
2. Log into Library Administration Tool.
3. From the servers drop-down list, select the local or remote
server you want to enable printable PDF conversion.
4. Select the [Conversion] tab.
5. Mark the [Viewable PDF Conversion] check box to view
converted Adobe PDF documents.
6. Mark the [Printable PDF Conversion] check box to enable
printable PDF conversion.
7. Specify any other document conversion settings as desired.
NOTE: For more information on using document conversion,
refer to the DigiPath online Help system.
8. Select [Apply] to apply the conversion settings.
9. Select [File: Exit] to close the Library Administration Tool.
CUSTOMER SOFTWARE RELEASE SUPPLEMENT 2-7
NEW FEATURES XEROX DIGIPATH PRODUCTION SOFTWARE
PDF conversion in Document Library
PDF conversion in Document Library enables you to dynamically
convert or schedule the conversion of non-print ready
documents in the repository to viewable and/or printable PDF
documents. The converted viewable PDF renditions are
viewable in the Preview Pane. The converted printable PDF
renditions are printable through production printing and/or Quick
Print. A copy of the printable PDF rendition can be saved to a
specified location for later use.
To convert non-print ready documents to viewable and/or
printable Adobe PDF documents in Document Library:
1. Select [Start: Programs: Xerox DigiPath Production Software:
Document Library] from the Windows desktop.
2. Log into Document Library.
3. Select the desired non-print ready document from the
repository.
4. Select [File: Convert] from the main menu. The Convert
dialog displays.
5. Mark the [Viewable PDF Conversion] check box to view
converted Adobe PDF documents
6. Mark the [Printable PDF conversion] check box to convert the
document to a printable PDF.
2-8 CUSTOMER SOFTWARE RELEASE SUPPLEMENT
XEROX DIGIPATH PRODUCTION SOFTWARE NEW FEATURES
7. Select the Save copy to [...] button to choose the location you
want to save the converted PDF. The Choose Location dialog
box displays.
a. Select the cabinet to which the converted PDF should be
placed.
b. Select [OK]. The Convert dialog box displays and the
location displays in the Save copy to text box.
8. Specify any other conversion options.
NOTE: You may schedule the document for conversion at a
specific date and/or time.
9. Select [OK] to close the Convert dialog box and convert the
document. The converted PDF displays in the Preview Pane
in Document Library.
NOTE: To view converted PDF documents, you must have
the Preview Pane enabled. Select [View: Preview Pane] from
the main menu to enable the Preview Pane.
CUSTOMER SOFTWARE RELEASE SUPPLEMENT 2-9
NEW FEATURES XEROX DIGIPATH PRODUCTION SOFTWARE
PDF conversion in Library Search
PDF conversion in Library Search allows you to search on a nonprint ready document in the repository, then convert the
document to viewable and/or printable PDF documents. The
converted viewable PDF renditions are viewable in the Preview
Pane of Document Library. The converted printable PDF
renditions are printable through production printing and/or Quick
Print. A copy of the printable PDF rendition can be saved to a
specified location for later use.
To convert non-print ready documents to viewable and/or
printable PDF renditions in Library Search:
1. Select [Start: Programs: Xerox DigiPath Production Software:
Library Search] from the Windows desktop.
2. Log into Library Search.
3. Perform a search on the desired non-print ready
document(s).
4. In the Search results, highlight the non-print ready
document(s), and select [Convert] from the context-sensitive
menu. The Convert dialog displays.
NOTE: The [Convert] option is only available in the contextsensitive menu which is accessed by right-clicking of the
mouse on the highlighted job.
5. Mark the [Viewable PDF Conversion] check box to view
converted Adobe PDF documents
6. Mark the [Printable PDF conversion] check box to convert the
document to a printable PDF.
2-10 CUSTOMER SOFTWARE RELEASE SUPPLEMENT
XEROX DIGIPATH PRODUCTION SOFTWARE NEW FEATURES
7. Select the Save copy to [...] button to choose the location you
want to save the converted PDF. The Choose Location dialog
box displays
a. Select the cabinet to which the converted PDF should be
placed.
b. Select [OK]. The Convert dialog box displays and the
location displays in the Save copy to text box.
8. Specify any other conversion options.
NOTE: You may schedule the document for conversion at a
specific date and/or time.
9. Select [OK] to close the Convert dialog box and convert the
document. The converted PDF displays.
NOTE: To view converted PDF documents, you must have
the Preview Pane enabled. Select [View: Preview Pane] from
the task bar to enable the Preview Pane.
CUSTOMER SOFTWARE RELEASE SUPPLEMENT 2-11
NEW FEATURES XEROX DIGIPATH PRODUCTION SOFTWARE
PDF conversion in Batch Tool
PDF conversion in Batch Tool allows you convert a non-print
ready document in the repository, then convert the document to
viewable and/or printable PDF documents. The converted
viewable PDF renditions are viewable in the Preview Pane of
Document Library. The converted printable PDF renditions are
printable through production printing and/or Quick Print. A copy
of the printable PDF rendition can be saved to a specified
location for later use.
To convert a non-print ready document to a viewable and/or
printable PDF rendition in Batch Tool:
1. Select [Start: Programs: Xerox DigiPath Production Software:
Batch Tool] from the Windows desktop.
2. Log into Batch Tool.
3. Select [Job: Add: Convert] from the main menu. The Convert
dialog displays.
4. Mark the [Viewable PDF Conversion] check box to view
converted Adobe PDF documents
5. Mark the [Printable PDF conversion] check box to convert the
document to a printable Adobe PDF.
6. Select the Save copy to [...] button to choose the location you
want to save the converted PDF. The Choose Location dialog
box displays
a. Select the cabinet to which the converted PDF should be
placed.
b. Select [OK]. The Convert dialog box displays and the
location displays in the Save copy to text box.
7. Specify any other conversion options.
NOTE: You may schedule the document for conversion at a
specific date and/or time.
8. Add the document from the repository that you wish to
convert by selecting the [Add] icon in the documents list box.
9. Select [OK] to close the Convert dialog box.
2-12 CUSTOMER SOFTWARE RELEASE SUPPLEMENT
XEROX DIGIPATH PRODUCTION SOFTWARE NEW FEATURES
Printing a converted PDF document in Quick Print
To print a converted PDF document in Quick Print:
1. Select [Start: Programs: Xerox DigiPath Production Software:
Quick Print] from the Windows desktop. The Quick print
application opens.
2. In the Input area, select the document you wish to print.
NOTE: You can select a document that has already been
converted or, a document that has not been converted. If you
select a document that has not been converted, the
document will automatically be converted before printing. The
converted PDF is not saved.
3. Specify other print options as desired.
4. Select [Print]. The document is successfully printed.
CUSTOMER SOFTWARE RELEASE SUPPLEMENT 2-13
NEW FEATURES XEROX DIGIPATH PRODUCTION SOFTWARE
Printing multiple converted PDF documents in Quick Print
To print multiple converted Adobe PDF documents in Quick
Print:
1. Select [Start: Programs: Xerox DigiPath Production Software:
Quick Print] from the Windows desktop. The Quick print
application opens.
2. In the Input area, select the document you wish to print.
NOTE: You can select a document that has already been
converted or, a document that has not been converted. If you
select a document that has not been converted, the
document will automatically be converted before printing. The
converted PDF is not saved.
3. Mark the [List multiple files to print] check box to print multiple
documents as a single job.
4. Mark the [Print as one job] radio button.
5. Select [Add] to add the selected documents to the job.
6. Specify other print options as desired.
7. Select [Print] to submit the documents to the specified
production printer.
2-14 CUSTOMER SOFTWARE RELEASE SUPPLEMENT
XEROX DIGIPATH PRODUCTION SOFTWARE NEW FEATURES
PDF conversion in DigiPath Web Services
PDF conversion in DigiPath Web Services enables you to
dynamically convert non-print ready documents in the repository
to viewable and/or printable PDF documents.
• The converted viewable PDF documents are viewable in both
the Online Library and when submitting a job for print.
• The converted printable PDF documents are printable
through print submission in Print Documents from Your
Computer and Print Document from Online Library. When
submitting a converted document to print, the printable PDF
document is submitted to the printer.
Specify the following Document Configuration options for
viewable and printable PDF conversion:
• Specify the document conversion settings on the Conversion
Service page.
• Specify the document viewing options on the View
Configuration page if you want a viewable PDF document
created.
CUSTOMER SOFTWARE RELEASE SUPPLEMENT 2-15
NEW FEATURES XEROX DIGIPATH PRODUCTION SOFTWARE
Print Documents from Your Computer
To view and print a converted Adobe PDF document from Print
Documents from Your Computer:
1. Open your web browser.
2. If necessary, enter the URL for the desired DigiPath WS
server.
3. From the DigiPath WS home page, login to the DigiPath WS
application using the appropriate Username and Password.
Then select [Login]. The Print Document page displays.
NOTE: If the Print Document page does not display, select
[Print Document] from the Navigation bar.
4. Select [Start Order] in the Print Documents from Your
Computer section. The Select a Document page opens.
5. In step 1, select the non-print ready document you wish to
submit.
6. In step 2, select [Upload] to upload the document.
A PDF Status message box opens displaying the status of
the PDF conversion progress displaying the following icons:
• Upload icon - Displays during the upload process. When
upload is complete, the blue check mark appears above
the icon and the icon changes from grayed out to colored.
• Import icon - Displays during the import process. When
import is complete, the blue check mark appears above
the icon and the icon changes from grayed out to colored.
• Convert icon - Displays during the convert process. When
conversion is complete, the blue check mark appears
above the icon and the icon changes from grayed out to
colored.
This PDF Status message dialog automatically closes when
the processing completes.
2-16 CUSTOMER SOFTWARE RELEASE SUPPLEMENT
XEROX DIGIPATH PRODUCTION SOFTWARE NEW FEATURES
7. In the Document Uploaded section, select the document title
to view the converted PDF document. The Viewing
Document page opens with the selected document.
NOTE: An underlined document title indicates that the
document is viewable. A non-underlined document title
indicates that the document is not viewable.
a. Select [Done] to close the Document Viewing page and
return to the Select a Document page.
NOTE: A check in the Previewed column indicates that
the document has been viewed.
8. Mark the [Approve all documents for print] check box to
approve all documents for printing.
NOTE: If you do not select this check box before printing, an
error message displays when you continue the submit
process. You must approve all documents for printing before
you continue in the process.
9. If you have a step 3, select the print queue to which you want
to submit your document(s).
NOTE: Step 3 is available only for users assigned the
advanced print options.
CUSTOMER SOFTWARE RELEASE SUPPLEMENT 2-17
NEW FEATURES XEROX DIGIPATH PRODUCTION SOFTWARE
10.Select [Continue].
11. In the Job Setup page, enter the appropriate job setup
information and select [Continue].
NOTE: An underlined document title indicates that the
document is viewable. Select the underlined document title to
view the document in the Viewing Document page. Then,
select [Done] to return to the Job Setup page and continue
processing the job.
12. In the Delivery page, enter the appropriate delivery
information and select [Continue].
13.In the Order Summary page, verify that your document, print
options, delivery, and billing information are correct. Select
[Confirm] to submit your job.
14.From the Receipt Page, print the receipt for your records and
select [Done].
2-18 CUSTOMER SOFTWARE RELEASE SUPPLEMENT
XEROX DIGIPATH PRODUCTION SOFTWARE NEW FEATURES
Setting Opacity when inserting Shared Files
You can now set the opacity when inserting a shared image from
file by selecting Opaque or Transparent options in the Opacity
section of the Shared Image dialog.
The Opacity setting has the following limitations:
• The Transparency option is not available for color or
grayscale images including TIFF files, JPEG files, or images
embedded in PS and PDF files.
• The Transparency and Opaque options are not available for
Insert File, Insert scanned images, or insertion via drag and
drop.
• Transparency does not get preserved for GIF files pasted
from the clipboard.
• Transparency does not get preserved for color or grayscale
images pasted from Adobe Photoshop.
• Transparency does not get preserved for monochrome TIFF
images that are exported.
CUSTOMER SOFTWARE RELEASE SUPPLEMENT 2-19
NEW FEATURES XEROX DIGIPATH PRODUCTION SOFTWARE
2-20 CUSTOMER SOFTWARE RELEASE SUPPLEMENT
Overview
3. Documentation Updates
This section contains documentation updates which include a
detailed procedure for using Windows Update to install critical
Microsoft Windows updates on your DigiPath 4.1 system.
CUSTOMER SOFTWARE RELEASE SUPPLEMENT 3-1
DOCUMENTATION UPDATES XEROX DIGIPATH PRODUCTION SOFTWARE
Using Windows Update
It is recommended that you use Microsoft’s Inherent Windows
Update capability to install critical Microsoft Windows updates on
your DigiPath 4.1 system.
The details surrounding this process are as follows:
• Only critical individual and cumulative updates are approved
for download via Windows Update. This includes updates for
the operating system., supported DigiPath release versions
of Internet Explorer, IIS, and VM.
• New Service Packs and applicable non-critical patches will
still require formal approval by DigiPath and should only be
installed by a Xerox Representative.
• When appropriate, special announcement bulletins will be
distributed for security issues requiring immediate
communication. Critical security information will also be
captured on the www.xerox.com/security web site per the
Carnegie Mellon University CERT/CC advisories.
• On a monthly basis, a summary of DigiPath applicable critical
Microsoft security patches that should have been installed on
your DigiPath system will be communicated on the
www.xerox.com/security web site under “Other Security
News and Advisories”.
• Each DigiPath site should determine who is responsible for
routinely running Windows Update. Due to the time criticality
of installing many of the Microsoft patches, it is
recommended that the customer perform this task.
Customers requiring Xerox assistance to install updates per
Windows Update should contact the hotline or make
arrangements with their Xerox Representative.
• Microsoft Update may need to be run multiple times to install
all eligible updates.
3-2 CUSTOMER SOFTWARE RELEASE SUPPLEMENT
XEROX DIGIPATH PRODUCTION SOFTWARE DOCUMENTATION UPDATES
To run Windows Update on your DigiPath 4.1 system:
1. Create a new Microsoft System Restore point.
a. Select [Start: Programs: Accessories: System Tools:
System Restore] from the desktop. The Welcome to
Restore window opens.
b. Mark the [Create a restore point] radio button.
c. Select [Next].
d. Follow the instructions to create a new restore point.
2. Ensure that a full TapeWare system backup exists.
3. On a weekly basis, run Microsoft Windows Update.
a. Log into the system using the DPAdmin account.
b. Use the DigiPath batch utility to stop the DigiPath
services.
i. Select [Start: Run] from the Windows desktop. The
Run dialog box opens.
ii. In the Open text box, enter e:\digipath\xstopdgp.bat
iii. Select [OK] to run the batch file.
iv. Reply [Y] to all queries.
c. Open Internet Explorer and select [Tools: Windows
Update] from main menu.
d. If the Security Warning window opens to install the latest
Windows Update software, select [Yes] to install and run
Windows Update.
e. In the Microsoft Windows Update page, select the [Scan
for Updates] link in the center of the page.
CUSTOMER SOFTWARE RELEASE SUPPLEMENT 3-3
DOCUMENTATION UPDATES XEROX DIGIPATH PRODUCTION SOFTWARE
f. In the left Windows Update tree, select [Critical Updates
and Service Packs]. The Critical Updates and Service
Packs page opens in the right window pane.
g. Select the [Review and install updates] link.
h. Remove any service packs from the list of downloads.
NOTE: Microsoft operating system and Internet Explorer
service packs are not to be installed via this process.
i. Select [Install Now] to download all Microsoft critical
updates needed for your system.
j. Select [Accept] to accept the Microsoft license
agreement. The update will be downloaded and installed.
k. If prompted, select [OK] to restart your system.
NOTE: Restarting the system will also restart the
DigiPath services.
3-4 CUSTOMER SOFTWARE RELEASE SUPPLEMENT
Hints and Tips
4. Hints and Tips
The Hints and Tips in this section have been written to support
the launch of DigiPath 4.1 Production Software. They are
arranged according to DigiPath application. Look for the potential
problem and the conditions creating the problem. Look, too, for
ways to avoid the problem and ways to recover.
CUSTOMER SOFTWARE RELEASE SUPPLEMENT 4-1
HINTS AND TIPS XEROX DIGIPATH PRODUCTION SOFTWARE
Installation/System/Migration
Administrator Notes not migrating
Condition When migrating from a DigiPath 3.0.x WVS system to a DigiPath
4.0 WS system, the Administrator Notes from the Administrator
Options page do not migrate.
Workaround Re-enter the Administrator Notes in the Administrator Options
page on the DigiPath 4.x WS system.
Avoidance Migrate from the base level of DigiPath 3.0 WVS to DigiPath 4.x
WS system.
DigiPath 4.1 Web Services (WS)
Collection descriptions not reflected in exported reports
Condition When exporting data from the Collection report, the collection
description does not display in the exported report.
Workaround Run the Collection report via DigiPath WS to view the collection
descriptions.
4-2 CUSTOMER SOFTWARE RELEASE SUPPLEMENT
XEROX DIGIPATH PRODUCTION SOFTWARE HINTS AND TIPS
Print queue options return to default
Condition After selecting the [Back] button on the Job Setup page, the
printer queue information is set back to the default printer queue
instead of the printer queue that you would like to print to.
Workaround Re-select the print queue that you want to print your document
to.
Files names have .aspx extension
Condition When using the Netscape browser on a Windows platform to
download a document from the Online Library, the document
downloads with an .aspx extension.
Workaround When prompted for the file name, remove the .aspx file
extension from the suggested file name.
Avoidance Use either Microsoft Internet Explorer on windows operating
system or use Netscape on LINUX operating system.
CUSTOMER SOFTWARE RELEASE SUPPLEMENT 4-3
HINTS AND TIPS XEROX DIGIPATH PRODUCTION SOFTWARE
404.3 error message displays
Condition When viewing a non-supported file type, you may receive a
404.3 “The page cannot be found.” error message.
Workaround Add the file name extension to the defined MIME Type in IIS for
the non-supported file type by completing the following:
NOTE: You must be a member of the Administrator group on the
local computer to perform the following procedure.
1. Right-click on [My Computer], and select [Manage]. The Computer Manager console opens.
2. Expand [Services and Applications].
3. Highlight [Internet Information Services (IIS) Manager], and select [Properties] from the right mouse menu options. The Internet Information Services (IIS) Manager Properties dialog box opens.
4. Refer to the online Help in IIS (IIS) Manager for procedures on adding MIME Types and add the correct MIME Type for the non-supported file type. Search on “Working with MIME Type”. in the IIS (IIS) manager online help system.
Variable Scaling should not be allowed for any signature or n-up jobs
Condition When selecting a document to be a signature job or a 4/8/16 up
job, the Scale To field is not disabled, which should be disabled.
If you select the [Continue] button an error message displays
letting you know that you must correct the error before continuing
to the next page.
Workaround Change the Job Type to Standard Job Type. Or, de-select
Variable Scaling.
Avoidance Do not program Variable Scaling for any signature Job Types or
4/8/16 up jobs in WS Job Setup.
4-4 CUSTOMER SOFTWARE RELEASE SUPPLEMENT
XEROX DIGIPATH PRODUCTION SOFTWARE HINTS AND TIPS
Document Library
PDF conversion not working
Condition When converting non-print ready documents, MS Word, Excel,
and Power Point, the viewable and printable PDF conversions
fails.
Workaround Complete the following procedure for all DigiPath 4.1 systems
that have PDF Conversion:
1. Select [Start: Settings: Printers and Faxes] from the desktop.
2. Highlight Acrobat Distiller and select [Printing Preferences] from the right mouse menu options. The Acrobat Distiller Printing Preferences dialog opens.
3. Select the [Adobe PDF Settings] tab.
4. Clear the [Do not send fonts to Distiller] check box.
5. Select [Apply].
6. Close the Printers and Faxes window.
Enumeration request not satisfied during concurrency test
Condition During Document Library enumeration concurrency testing, the
clients intermittently do not return from the request to enumerate
a directory. The application status at the bottom of the dialog
does not refresh to indicate the number of objects retrieved.
Workaround Select another folder or refresh to update the application status
to reflect the number of jobs retrieved.
Avoidance Do not run concurrent enumeration.
CUSTOMER SOFTWARE RELEASE SUPPLEMENT 4-5
HINTS AND TIPS XEROX DIGIPATH PRODUCTION SOFTWARE
Unable to move or copy a document from the MainCollection into a shortcut folder
Condition When trying to move or copy a document from the
MainCollection into a shortcut folder, the document does not
move or copy.
Workaround Do not copy or move documents into a shortcut folder.
Cannot import files that have an “=” in the name
Condition When trying to import a file with an “=” in the file name, a
“Database error” message displays and the file will not import.
Workaround Import files that do not contain the “=” character in the file name.
Avoidance Do not use an “=” in a file name that you want to import.
4-6 CUSTOMER SOFTWARE RELEASE SUPPLEMENT
XEROX DIGIPATH PRODUCTION SOFTWARE HINTS AND TIPS
Document Scan and Makeready (DSM)
Selecting a page after a selected tag selects a tag
Condition In the Structure window, a tag is also selected when selecting
pages after that tag.
Workaround When an extra section is also selected, re-select the first page of
the selection desired.
Subset finishing preview of landscape is incorrect
Condition The staples being displayed in DSM to represent the subset
finishing are not exactly how the final printed output’s staples
display.
Avoidance Do not save the job ticket information into the document or
ignore the preview of the staple placement.
Incorrect menu item displays
Condition When the cursor is highlighting or placed over a menu item, then
using [Alt] + [F] to expand the File menu displays the Options
menu.
Workaround Select the File menu using the mouse.
Avoidance Make sure the cursor is not highlighting or placed over any other
menu item when using [Alt] + [F] to select the File menu.
CUSTOMER SOFTWARE RELEASE SUPPLEMENT 4-7
HINTS AND TIPS XEROX DIGIPATH PRODUCTION SOFTWARE
Some colors do not display as expected
Condition When inserting a fill and changing the fill type to colorized, some
colors do not display as expected.
Workaround Use the Custom Color Picker to select the appropriate color.
Fusing an RDO on a remote client does not work
Condition When opening an RDO on a remote client, fusing of a page does
not work.
Workaround Copy the RDO to the local system or local cabinet, then open the
RDO and perform the fuse.
Avoidance Do not fuse an RDO on a remote client.
Edit/Share feature not working correctly
Condition The “Remove the shared item from any pages not specified
above” feature is not working correctly. The original shared item
is not deleted.
Workaround Select the shared image in the Structure Window that you would
like to remove and then select [Edit: Delete].
Avoidance Do not use the “Remove the shared item from any pages not
specified above” option to delete shared images.
4-8 CUSTOMER SOFTWARE RELEASE SUPPLEMENT
XEROX DIGIPATH PRODUCTION SOFTWARE HINTS AND TIPS
Page numbers are not updated
Condition Page numbers are not updated when applied to multiple sections
at the same time.
Workaround Use the Page Numbering wizard so the page numbers are
updated for all sections.
Paper stock not changing for paired pages
Condition The paper stock is not changing for paired pages when the
second page is changed first.
Workaround Select both the first paired pages and second paired pages.
Then, change the paper stock so they are the same.
Linked images become unlinked
Condition Linked images inserted into a PDF page become unlinked once
the page is reassembled.
Avoidance Do not link images into PDF pages.
CUSTOMER SOFTWARE RELEASE SUPPLEMENT 4-9
HINTS AND TIPS XEROX DIGIPATH PRODUCTION SOFTWARE
Sections are being applied to every page
Condition When using the Format/Headers/Footers/Page Numbers wizard,
sections are applied to every page when attempting to apply a
range of pages.
Workaround Select the pages you would like to create a section of in the
Structure window. Then, select [Insert: Tag Section].
Edit mode places blue crop lines in the wrong position
Condition When edit mode and rescan are used together, the new portion
of the image may have the wrong orientation, or have distorted
scaling.
Workaround In DSM select the image without enabling Edit mode, then place
the new image on the scan bed to make sure the image is
updated, and rescan the image.
Avoidance Do not use Edit mode and rescan together.
4-10 CUSTOMER SOFTWARE RELEASE SUPPLEMENT
XEROX DIGIPATH PRODUCTION SOFTWARE HINTS AND TIPS
Scan and Print
Same as original stock size incorrect
Condition When switching between multiple custom original page sizes
with [Same as original] as the output stock, the resulting output
paper size does not change.
Workaround Select the same target custom size two consecutive times.
Location text box not editable
Condition The Location text box should be an editable text box.
Workaround Use the [Browse] button to locate and select the save location.
DigiPath Scanner
Optimize Image not updating
Condition The Optimize Image does not update the resolution field for
which different printers are optimized.
Workaround After changing the printer selection, check the displayed
resolution value. If necessary, change the value.
CUSTOMER SOFTWARE RELEASE SUPPLEMENT 4-11
HINTS AND TIPS XEROX DIGIPATH PRODUCTION SOFTWARE
Xerox DocuImage 620S Scanner
Scanned image not displaying with DL Light Image
Condition When scanning an image with DL Light Image as the Original
Type, the scanned image does not display.
Workaround Change the Original Type to “Course Halftone” and adjust the
brightness setting to -10 to produce a readable scanned image.
Production Printing
Print Status and Print Submission completed do not display
Condition The Print Status window and Print Submission Completed do not
display when printing from DigiPath File Manager.
Workaround The Print Completion dialog is behind the main DigiPath File
Manager window when a file is selected for Production Print. You
can either minimize or move the DigiPath File Manager window
to see the Print Submit Complete notification.
PostScript files not printing in Batch Tool or DL
Condition PostScript files that are generated in DSM do not print through
Batch Tool or Document Library when printing to the DocuTech
135 NS+ Server series 4.0 production printer.
Workaround Import the PostScript file into DSM and print through DSM.
Avoidance Do not print PostScript files created in DSM through Batch Tool
or Document Library on a DocuTech 135 NS+ Server Series 4.0
production printer.
4-12 CUSTOMER SOFTWARE RELEASE SUPPLEMENT
XEROX DIGIPATH PRODUCTION SOFTWARE HINTS AND TIPS
GDI Printing
Enable background printing does not work
Condition When selecting the “Enable background printing” option in DSM
Options: Settings: Printing in DSM does not work.
Workaround Select a Xerox High Speed PostScript Generation printer for
faster processing of jobs.
Avoidance Do not select the “Enable background printing” option.
Job Manager
Job Manager did not display the correct Printer Status information
Condition Job Manager displays a “Paused” message instead of the
current message that is displayed at the IGEN3 server/printer.
Workaround Go to the IGEN3 printer to determine what particular attention
the printer needs.
Output Location in Job Manager is different from DocuSP Queue Manager
Condition In DigiPath, the value for Output Location is System Specified
while in DocuSP Queue Manager, the value for Output Location
is Top Tray.
Workaround Check the Queue Properties at the DocuSP to verify that the
Output Location is set to System Specified.
CUSTOMER SOFTWARE RELEASE SUPPLEMENT 4-13
HINTS AND TIPS XEROX DIGIPATH PRODUCTION SOFTWARE
4-14 CUSTOMER SOFTWARE RELEASE SUPPLEMENT
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