Xerox Device Agent Get connected to Xerox Remote Print Services

Get connected to Xerox Remote Print Services

It is essential for your business to
have devices printing at all times.

Xerox provides you with a set of
remote services to help you meet
this goal, 100% secure and under
your control.

Increase your productivity

Xerox Remote Print Services gives you instant access to the highest level
of technical expertise without the need of waiting for an engineer. All
you have to do is call Xerox when you need technical support and a
specialist will troubleshoot remotely by using a secure web connection in
real time, with your agreement.

The specialist will use the secure remote session to:

• Check your equipment configuration

• Diagnose problems

• Repair machine failures

• Install any software you may need

• Provide you with application and workflow support

• Demonstrate new products’ features

• Confirm if an on-site engineer is required to complete a
technical repair

This translates into a faster response, greater accuracy in identifying the
problem and the quickest possible time to resolution.

Automate your meter read submissions

Your devices can tell us automatically the exact meter reads, so you do
not have to. This simplifies the contact with Xerox as we will not ask you
to provide meter reads when calling for support or ordering your supplies
as they will be in our system already.

Have your toners and ink replenished ­automatically

Because your devices are connected, they can tell us daily the precise
amount of supplies left.

We can take advantage of this data to ensure that you will always have
fresh toner and ink at hand when needed. Our systems will accurately
calculate and order the consumables required from Xerox automatically.

Most products can be supported in this way - please see the ‘Supported
Product List’ at www.xerox.com/remoteservices. You can set up the auto
replenishment service by speaking to one of our agents at the Xerox
Welcome and Support Centre.

Accurate invoices

Do you spend a great deal of time providing reads to avoid estimations?

Accurate meter reads will also ensure that your invoices contain the right
page consumption – every time. With Xerox Remote Print Services our
back-office systems are automatically fed with your meter reads, so your
invoices will always be right and your administrative staff can focus on
more valuable activities.

To see if your product can be auto-replenished, visit

www.xerox.com/remoteservices

To set up the service, just call us at your local Xerox number.

Get connected to Xerox Remote Print Services

Connecting your Xerox devices is simple.

Most Xerox products have built-in technology that allows communication directly from the device to Xerox when the device is network-connected,
without the need to install any software. This tool is called Device Direct because it gets connected directly and automatically once the product is
installed and networked.

Xerox Environment

Customer

Network

Customer Environment

Customer

XDA-Lite

Server

Invoices and Supplies sent

Xerox

Communications

directly to Customer

Servers

Xerox Office

Devices

One way secure

customer data

Customer
PC Client

Xerox Device

Direct

transmission

Xerox Device Agent - XDA Lite

If your product does not support Device Direct, you can get connected by downloading the free software, XDA Lite. Even if your product supports
Device Direct, you may still want to download XDA Lite to take advantage of additional features:

• XDA Lite automatically discovers newly installed devices periodically.
It uses a highly secure HTTPS transmission (ie, Secure Socket Layer
over Internet connections) with a 256-bit encryption.

• An intuitive graphical interface to view all of your Xerox and non­Xerox devices

• Auto-reconnection to bring ‘dropped off’ devices back online

• Auto-discovery of newly installed devices

• Ability to download device data into a CSV file

• Configuration of your own alerts, pop-ups and emails

Need more information?

Visit www.xerox.com/remoteservices. To get live support on how to connect to Xerox Remote Print Services, call our Welcome and Support Centre via
your local support number.

©2012 Xerox Corporation. All Rights Reserved. Xerox® and Xerox and Design® are trademarks of Xerox Corporation in the United States and/or other countries

02/13 SERFY-36EA