Xerox ColorQube 9303 Service Manual

Download

Page 1

708P90290 February 2013

Xerox® ColorQube® 9303 Family Service Manual

Page 2

Prepared by:

Content Development and Language Services - Europe & Asia

Xerox Global Services

Bessemer Road,

Welwyn G arden City

Hertfordshire

AL7 1BU

United Kingdom

Other company trademarks are also acknowledged.

While every care has been taken in the preparation of this manual, no liability will be accepted by Xerox Europe arising out of any inaccuracies or omissions.

All service documentation is supplied to Xerox external customers for informational purposes only. Xerox service documentation is intended for use by certified, product trained service personnel only. Xerox does not warrant or represent that it will notify or provide to such customer any future change to this documentation. Customer performed service of equipment, or modules, components or parts of such equipment may affect whether Xerox is responsible to fix machine defects under the warranty offered by Xerox with respect to such equipment. You should consult the applicable warranty for its terms regarding customer or third-party provided service.

Page 3

About This Manual .................................... ...... ....... ...... ....... ...... ...................................... iii

How To Use This Manual................................................................................................ iv

Remote Control Panel............ ...... ....... ...................................... ....... ...... ....... ...... ....... ..... iv

Change History................ ....... ...... ....... ...... ...... ....... ...... ....... ...... ....... ............................... v

Documentation Symbol ................................................................................................... vii

Mod/Tag Identification...................................................................... ...... ....... ...... ....... ..... vii

Voltages Resistances and Tolerances............................................................................ viii

Safety Information ........................................................................................................... ix

Health and Safety Incident Reporting.............................................................................. ix

Translated Warnings ....................................................................................................... x

Introduction

ColorQube® 9303 Family

February 2013

Introduction

Page 4

About This Manual

This manual is part of a m ultinational servi ce documentation system th at is structured in the standard Xerox service manual format.

Organization

The service manua l is the do cument u sed a s the prim ary in forma tion s ource for repair ing and maintaining this family o f products and is a vailable as EDOC on a CDROM, or as a PDF on CDROM. The information within the manual is divided into an introduction and eight other sec tions.

Section 1 Service Call Procedures

This section is used to start and complete a service c all. The procedures in thi s section will either direct you to a Repair An alys is Proce dure (RAP), or ident ify a faulty c ompone nt or sub assembly.

Section 2 Status Indicator Repair Analysis Procedures

This section contains the Repair Analysis Procedures (RAPs) and checkouts necessary to diagnose, isolate and repair faults other than image quality faults.

• The fault codes on the machine user interface are preceded with the number 3. For example a fault in the scanner might display 362-485-00 on the user interface.

• This manual describes the procedure for the fau lt under the heading 6 2-485-00 Supply

12 Volts Error RAP.

Section 3 Image Quality

This section contains the Image Quality Repair Analysis Procedures (IQ RAPs), checkouts and setup procedures necessary to diagnose, isolate and repair image quality faults.

Section 4 Repairs / Adjustments

This section contains all the repair and adjustment procedures.

Section 5 Parts List

This section contains the detailed and illustrated spare parts list. Any part that is spared or that must be removed to access a spared part is illustrated.

Section 6 General Procedures / Information

This section contains al l other procedures, produ ct specifications and g eneral information. It also contains Mod/Tag information. The abbreviations used in this Manual are in GP 40 Glos sary of Terms, Acronyms and Abbreviations.

Section 7 Wiring Data

This section contains PW B layout, lists of plug / jack locations and wiring di agrams of the power distribution and wire networks in the machine.

Section 8 Principles of Operation

This section contains the Principles of Operation.

Publication Comments Sheet

A Publication Comment Sheet is provided at the rear of the PDF version of the manual.

Repairs

Repairs include procedure s for the removal and installing of parts whic h have the following special conditions:

• When there is a personnel or machine safety issue.

• When removal or ins tallation cannot be determined from the exploded view o f the parts list.

• When there is a cleaning or a lubricating activity associated with the procedure.

• When the part requires an adjustment after a part is installed.

• When a special tool is required for removal or installing a part.

Adjustments

Adjustments include p rocedur es for t he adju sting of the par ts that mu st be withi n spe cificati on for the correct operation of the system.

February 2013

ColorQube® 9303 Family

Introduction

iii

About This Manual

Page 5

How To Use This Manual

Always start with the Service Call Procedures, Section 1. Per form SCP 1 Initial Actions and verify the problem, then follow the directions given.

Remote Control Panel

The ColorQube 9303F machines with system software version 071.XXX.XX.XXX or higher are equipped with a remote control panel feature to allow remote user access to the UI.

How to Differentiate Be tween Machine Variants

The machine will be identified in this manual by the identifiers ColorQube 9301 / 9302 / 9303.

When a procedure, parts list description or other reference is unique amongst different speeds of machine, the appropria te speed range will be quoted. For example, 38 ppm, 45pp m 55ppm. Any artwork will also be specific.

NOTE: This manual ser vices all config urations of the m achine. Ignor e references to op tions not installed on the machine.

Warnings, Cautions And Notes

WARNING

A warning is used whenever an operating or maintenance procedure, practice, condition or statement, if not strictly observed, could result in personal injury.

A translated version of all warnings is in Translated Warnings.

CAUTION

A caution is used when ever an operation or maintenance procedure, practice, condition or statement, if not strictly observed, could result in damage to the equipment.

NOTE: A note is used where it is essential to highlight a procedure, practice, condition or statement.

The remote control panel feature enables users the ability to:

• Remotely view the local UI display graphics.

• Operate both hard and soft buttons on the control panel. The remote control pane l o n t he r e mote us er P C m im ic s the de vi ce contr ol pane l e nab ling the

remote user to operate the device as though they were standing at the machine. Remote access to Service Mode (diagnostics) is also possible. Refer to GP 47 Remote Diagnostics.

Introduction

How To Use This Manual,

February 2013

ColorQube® 9303 Family

Page 6

Change History

This page gives information on major changes to the service manual. Please go to the relevant update.

• Bus Update May 2011

• Bus Update September 2011

• Bus Update June 2012

• Bus Update February 2013

Bus Update May 2011

The following procedures are updated:

• 12-460-00-171 to 12-462-00-171 HVF Bin 1 Position RAP

• 12L-171 Tri-Folder Not Detected RAP

• 94-549 Drum Runout Calibration Error RAP

• 99-081-00 to 99-112-00 PEST Error 2 RAP

• OF 5 Boot Up Failure RAP

• OF 16 POST Error RAP

• REP 12.19-171 Crease Roll Motor

• REP 12.2 7-171 BM Staple Heads

• REP 91.25 Drum and Front Drum Frame Assembly

• REP 91.29 Printhead

• REP 91.34 Drum Pulley

• Parts List updated

• GP 7 System Grounding Verification

• GP 35 Copy and Print Speeds

• GP 37 Post part Replacement Routines

• Wiring Diagram 12.10

• Principles of Operation (System Over view)

Bus Update September 2011

The following procedures are updated:

• 01E +12V Distribution RAP

• 01-525-00 +24V, +/-12V, +5V Short Circuit and Overload RAP

• 12G-110 LCSS PWB Damage RAP

• 19-300-00 to 19-310-00 Image Disk (HDD) Failure RAP

• 99-824-00 to 99-838-00 PEST Error 38 RAP

• OF 3 Unresponsive Machine RAP

• OF 16 POST Error RAP

• REP 1.9 Power Supply Unit

• REP 3.7 Single Board Controller PWB

• REP 3.9 NVM Module BWB and Battery

• REP 3.10 Power Distribution PWB

• REP 75.11 Tray 5 Elevator Tray Guides

• REP 91.25 Drum and Front Drum Frame Assembly

• REP 91.29 Printhead

• Parts List updated

• dC 967 Head to Drum Spacing Check

• Wiring Diagram 1.5 Power Supply Unit (5 of 5)

• Wiring Diagram 3.3 Single Board Controller PWB (3 of 3)

• Wiring Diagram 8.2 Media Path Driver PWB (2 of 5)

• Wiring Diagram 9.8 Marking Unit Heater PWB

Bus Update June 2012

The following procedures are updated:

• 12-024-00-171, 12-025-00-171 HVF Paddle Roller Position RAP

• 12-113-00-171, 12-114-00-171, 12-190-00-171 HVF BM Entry RAP

• 91-698-00 to 91-732-00 IOD Excessive Head Misalignment RAP

• 91-827-00 PQM Align Needed RAP

• 91-837-00 PQM Align Calibration Needed RAP

• 92-541-00, 92-570-00 Interrupt Storm Fault RAP

• 94-535-00 Drum Driver Command Curent Error RAP

• 94-538-00 to 93-540-00, 93-959-00 Lower Umbilical Thermal Error RAP

• 99-394-00 to 99-413-00 PEST Error 13 RAP

• 99-272-00 to 99-292-00 PEST Error 8 RAP

• 99-444-00 to 99-457-00 PEST Error 16 RAP

• 99-460-00 to 99-477-00 PEST Error 17 RAP

• OF 3 Unresponsive Machine RAP

• OF 12 Service Code RAP

• IQ 9 Deletions in the Process Direction RAP

• IQ 13 All Colours Uneven RAP

• REP 91.13 Stitch / Roll Motor

• REP 91.29 Printhead

• ADJ 12.2-171 Tri-Folder Paper Settings

• Parts List updated

• GP 15 Location and Function of PWB LEDs

• GP 37 Post Part Replacement Routines

• Principles of Operation The following procedures are new:

• REP 91.37 Stitch / Roll Motor Lead Screws

Bus Update February 2013

This revision of the service manual was produced to meet the requirements for the;

• introduction of the dicovery 2.0 software platform, system software version

071.XXX.XX.XXX, GP 33.

• general update to the ColorQube 9303F procedures. The following procedures are updated:

• Introduction. Remote Control Panel information

• SCP 3 Fault Analysis, warning added

• SCP 3 Wireless Connectivity RAP information added and GPs 41 to 49

• 12-473-00-171 to 12-478-00-171 Support Finger Position RAP

• 12D-171 Booklet Quality RAP

• 12G-110 LCSS PWB Damage RAP, new figure 1

ColorQube® 9303 Family

February 2013

Introduction

Change History

Page 7

• RAP 71-101-00 to 71-161-00 Tray 1 Mis-Feed Jam

• RAP 72-101-00 to 72-161-00 Tray 2 Mis-Feed Jam

• RAP 73-101-00 to 73-161-00 Tray 3 Mis-Feed Jam

• RAP 74-101-00, 74-160-00 to 74-161-00 Bypass Tray 4 Mis-Feed

• RAP 75-101-00, 75-160-00 to 75-161-00 Tray 5 Mis-Feed

• RAP 82-502-00, 82-503-00 Horizontal Transport Motor M6 Failure

• RAP 88-500-00 to 88-502-00, 88-512-00 Preheat Thermal Error

• RAP 88-508-00 Registration / Preheat Air Pump Incorrect Current

• RAP OF 1:- service bulletin T8009-12-06.

• RAP 89-125-00 to 89-128-00, 89-130-00, 89-131-00 Media Path Sensor 20 Failure

• RAP 99-272-00 to 99-292-00 PEST Error 8

• RAP 99-394-00 to 99-413-00 PEST Error 13

• RAP 99-534-00 to 99-548-00 PEST Error 21

• RAP 94-536-00, 94-538-00, 94-540-00, 94-542-00, 94-544-00, 94-546-00, 94-632-00, 94633-00 Drum Heat Error RAP

• RAP 93-545-00 to 93-548-00 Ink Melt Conductivity Error

• RAP IQ 9 Deletions in the Process Direction

• RAP IQ 10 Incorrect Margin, Misregistration or Skew;- service bulletin T8009-12-06

• RAP IQ 11 Smudges, Debris, Smears in the P rocess Direction, or P aper Stack Marks:service bulletin T8009-12-06.

• REP 3.8 Hard Disk Drive

• REP 12.6-171 HVF Ejector Assembly

• REP 89.2 Registration / Preheat Pumps

• PL 1.15

•PL 3.11

• PL 5.15

• PL 5.35

• PL 12.110

• PL 20.10

• PL 31.11

• PL 88.10

• PL 88.11

• PL 91.20

• PL 91.25

• GP 1 Mode Service

• GP 4 Machine Software

• GP 5 Customer Administration Tools

• GP 9 UI Services User Menu Map

• GP 17 Network Clone Procedure

• GP 33 Machine Features

• GP40 Glossary of Terms, Acronyns and Abbreviations

• GP42 How to set the IP Address of the PWS

• GP 44 How to Disable the Firewall of the PWS

• dC103 Billing Plan

• dC131 Table 3

• dC131 Table 4

• dC131 Table 6

• dC131 Table 17

• dC131 Table 20

• dC134 Market Region

• dC301 NVM Initialization

• dC330 Component Control (Table 12)

• dC625 Registration / Preheat Calibration (RaLPH)

•TAG 012

•TAG 014

•TAG 015

•TAG 016

•TAG 018

• PJ Locations (table 8 PJ503 HVF PWB)

• WD 8.6 ( TAG 018 added)

• WD 12.2 (Q12-318 was Q12-135)

• WD 12.13 (PJ 501 deleted, PJ502 extended to replace PJ501)

• WD 12.24 (PJ501 changed to PJ502)

• P of O System Overview; memory options removed.

• P of O Motors (Registration/Preheat Assembly W/TAG 018 added)

• P of O (Compiler Stapler Operation SH1 Home Sensor Q12-318)

• P of O (SH1 Home sensor, Fig 4, Fig 5) The following procedures are new:

• RAP 16D Wireless Connectivity

• RAP 22-360-00 Service Plan Mismatch

• GP 47 Remote Diagnostics

• GP 48 How to Re-Enter Optional Feature Installation Keys

• GP 49 USB Connection Mode

•

Introduction

Change History

February 2013

ColorQube® 9303 Family

Page 8

Documentation Symbol

This symbol is displayed in the service documentation:

ESD Caution Symbol

CAUTION

Certain components in this produ ct are susceptible to damage from electrostatic discharge. Observe all ESD procedures to avoid component damage.

Mod/Tag Identification

Figure 1, shows the Mod/Tag identification symbols.

These with tag symbols are used to identify the components or configurations that are part of a machine change covered by this tag number.

These without tag symbols are used to identify the components or configurations that are used when this tag is not fitted.

Figure 1 Mod/Tag identification symbols

ColorQube® 9303 Family

February 2013

vii

Introduction

Documentation Symbol, Mod/Tag Identification

Page 9

Voltages Resistances and Tolerances

For AC power specifications, refer to GP 22 Electrical Power Requirements.

DC Voltag e L evels and Tolerances

DC Voltages should be measured between an available test point and a machine ground.

Table 1 shows the range of the common voltages.

Table 1 DC Voltage Levels

Nominal voltage Voltage tolerance range RAP reference

0 volts 0.00 to 0.10V 01L 0V Distribution RAP +3.3V ESTAR +/− 2.5% 01B +3.3V ESTAR Distribution RAP +3.3V +/− 2.5% 01C +3.3V Distribution RAP +5.V 5.1V +/- 5% 01D +5V Distribution RAP +12V +/− 5% 01E +12V Distribution RAP

-12V +/− 5% 01F -12V Distribution RAP +17V See Note 01G +17V Distribution RAP +24V +/- 5% 01H +24V Distribution RAP +50V 47V to 49V 01J +50V Distribution RAP

-50V -47V to -49V 01K -50V Distribution RAP

Non-standard voltage levels will be quoted on the relevant circuit diagram. All other voltage levels are plus or minus 10%.

NOTE: During power self test and when in sleep m ode, this supp ly is 17V unre gulated and is approximately +17V. When the machine is in active mode, this supply raises to +24V +/- 5%

Signal description (event that causes the signal level change)

Logic level when the signal is available

Wire colour

Figure 1 Signal Nomenclature

Table 2 shows the signal tolerances.

Table 2 Signal tolerances

Signal voltage (H) logic level (L) logic level

+5V +3.85V or greater At or near 0.8V +3.3V +2V or greater At or near 0.8V

Voltage supplied to the signal circuit

Resistance Tolerances

All resistance measurement to lerance s are plus or minu s 10%, unless otherwise stated in the procedure.

DC Signal Nomenclature

Figure 1 shows the signal nomenclature used in this manual.

Introduction

February 2013

Voltages Resistances and Tolerances

Non standard signal tolerances will be quoted on the relevant wiring diagram.

NOTE: The logic level shown with the signal name will be the actual signal as measured with a service meter. This will not necessarily be the same as the logic state shown on the diagnostic screen.

Samples of RAP Refere n ce Text

Throughout the manual there are li nked references that extend the diagnostic proced ure or add more information:

• GP 11 How to Check a Sensor.

NOTE: This links to a General Procedure.

• WD 1.5

NOTE: This links to a relevant wiring diagram.

Install new components as necessary:

• Tray 1 feed sensor, PL 81.25 Item 19.

NOTE: This links to the parts list. If installation of the new component is simpl e, the parts list artwork is sufficient to show how the component is assembled in the machine. If instal lation of the new component is not simple, the parts listing will contain cross references to repair procedures and adjustments, as necessary.

viii

ColorQube® 9303 Family

Page 10

Safety Information

The warning that follows is for general guidance when live working.

WARNING

Do not work in a confined space. 1m (39 inches) space is needed for safe working.

Safety Icons

The safety icons that follow are displayed on the machine:

Health and Safety Incident Reporting

I. Summa ry

This section defines requirements for notification of health and safety incidents involving Xerox products (equipment and materials) at customer locations.

II. Scope

Xerox Corporation and subsidiaries worldwide.

Hot Surface Symbol

This symbol indicates hot surfaces. Take care when servicing the machine.

Lethal Voltage Symbol

This symbol indicates po tentially le thal voltages. Take care when servicing the machine when the power cord is connected.

Fuses

WARNING

Do not install a fuse of a different type or rating. Installing the wrong type or rating of fuse can cause overheating and a risk of fire.

Part Replacement

Only use genuine Xerox approved spare parts or components to maintain compliance with legislation and safety certification.

Disassembly Prec au ti o ns

Do not leave the machine with any covers removed at a customer location.

Re-assembly Precauti o n s

Use extreme care during re-assembly. Check all harnesses to ensure they do not contact moving parts and do not get trapped between components.

General Procedures

Observe all warnings displ ayed on the machine and wr itten in the s ervice proc edures. Do not attempt to perform any task that is not specified in the service procedures.

III. Objective

To enable prompt resolution of health and safe ty incidents involving Xerox p roducts and to ensure Xerox regulatory compliance.

IV. Definitions

Incident:

An event or condition occu rring in a customer account that has resul ted in injury, illness or property damage. Exam ples of incidents include machine fires, smok e generation, physical injury to an operator or service representative. Alleged events and product conditions are included in this definition.

V. Requirements

Initial Report:

1. Xerox organizations shall establ ish a pr oc ess for ind ivid ual s to report pro duct inc i dents to Xerox Environment Health & Safety within 24 hours of becoming aware of the event.

2. The information to be provided at the time of reporting is contained in Appendix A (Health and Safety Incident Report involving a Xerox product).

3. The initial notification may be made by any of the methods that follow:

• For incidents in North America an d Developing Mark ets West (Brazil, Mexico, Lat in

American North and Latin American South): – Phone* Xerox EH&S at: +1-800-828-6571. – Electronic mail Xerox EH&S at: usa.xerox.ehs@xerox.com. – Fax Xerox EH&S at: +1-585-216-8817 [intelnet 8-219-8817].

• For incidents in E urope and Developing Marke ts East (Middle East, Af rica, India,

China and Hong Kong): – Phone* Xerox EH&S at: +44 (0) 1707 353434. – Electronic mail Xerox EH&S at: ehs-europe@xerox.com. – Fax Xerox EH&S at: +44 (0) 1707 353914 [intelnet 8 668 3914].

*Initial notification made by phone must be fol lowed within 24 hours by a complet ed incident report and sent to the indicated electronic mail address or fax number.

NOTE: If sending a fax, please also send the original via internal mail.

Responsibilities for resolution:

1. Business Groups / Product Design Teams responsible for the product involved in the incident shall:

a. Manage field bulletins, customer correspondence, product recalls, safety retrofits. b. Fund all field retrofits.

ColorQube® 9303 Family

February 2013

Introduction

Safety Information, Health and Safety Incident Re-

Page 11

2. Field Service Operations shall: a. Preserve the Xe rox product in volved an d the scene of the incide nt inclusiv e of any

associated equipment located in the vicinity of the incident.

b. Return any affected equ ipment/part(s) to the location designated by Xerox EH&S

and/or the Business Division.

c. Implement all safety retrofits.

3. Xerox EH&S shall : a. Manage and report all incident investigation activities. b. Review and approve proposed product corrective actions and retrofits, if necessary. c. Manage all communications and correspondence with government agencies. d. Define actions to correct confirmed incidents.

VI. Appendices

The Health and Safety In ciden t Re por t inv olvi ng a X erox P rodu ct (Fo rm # EH&S- 70 0) i s avail able in the locations that follow:

• On electronic documentation (EDOC), located in the folder \safety.

• In the hardcopy, located at the end of the manual.

Translated Warnings

Cleaning Warnings

WARNING

Do not attempt to mop up the spilt oil with conventional mops and water. This will spread the contamination and will extend the slip hazard.

DANGER: Ne pas essuyer avec une éponge ou une serpillère et de l'eau si de l'huile est renversée. Cela étalerait l'huile et augmenterait la zone r eprésentant un risque de chute.

AVVERTENZA: non tentare di pulire una fuoriusc ita di olio utilizzando uno spazzolone e acqua per evitare di estendere l'area contaminata e aumentare il rischio di scivolare.

VORSICHT: Nicht versuchen, ausgetretenes Öl mit einem herkömmlichen Wischlappen und Wasser zu beseitigen. Dadurch wird das Öl verteilt und es besteht eine noch größere Rutschgefahr.

AVISO: Absténgase de limpiar el aceite de rramado a la manera convencional con una fregona y agua, ya que ello sólo provocaría la extensión de la contaminación y aumen taría el peligro de desliza miento.

WARNING

Do not clean the stripper blade. The stripper blade is very sharp and can cause injury. If the stripper blade is dirty a new blade must be installed.

DANGER: Effectuez cette procédure avec précaution. La lame du doigt décolleur est très tranchante et peut être source de blessures.

AVVERTENZA: Fare attenzione durante questa procedura. La lama del separatore è molto tagliente e può causare les ioni personali.

VORSICHT: Bei diesem Vorgang vorsichtig vorgeh en. Die Abstre ifklinge ist s ehr scharf und es besteht Verletzungsgefahr.

AVISO: Tenga cuidado durante este procedimiento. El conjunto de dedos de despegue es muy filudo y puede producir lesiones.

WARNING

Immediately clean an oil spill. Spilt oil is a slip hazard . Do not walk in t he contaminated area. Walking in the contaminated a rea will spread the contamination and contaminate footwear. Contaminated footwear is a slip hazard.

DANGER: Dans le cas où de l'huile est renversée, nettoy ez immédiatement pour éviter tout risque de chute. Évitez de marcher dans la zone où de l'huile a été renversée pour ne pas l'étaler sur le sol et prévenir tout risque de chute.

AVVERTENZA: Pulire immediatamente una fuoriuscita di olio per evitare il rischio di scivolare. Non camminare nell'area contaminata per evitare di diffondere l'area contami nata e di contaminare le calzature. Con le calzature contaminate si corre il rischio di scivolare.

VORSICHT: Ölflecke unverzüglich entfernen. Bei verschüttetem Öl besteht Rutschgefahr. Ölverschmutzten Bereich nicht bet reten. Durch Treten in eine Öllache br eitet sich die Verschmutzung aus und die Schuhe werden verunreinigt. Mit öligen Schuhsohlen besteht Rutschgefahr.

AVISO: Limpie de inmediato el aceite derramado. El aceite derramado puede ocasionar resbalones. No camine en la zona donde ocu rrió el de rrame . Si camina en ella , se un t ará de aceite los zapatos y esparcirá el aceite a otras zonas. Los zapatos con aceite pueden ocasionar resbalones

Introduction

Health and Safety Incident Repo rting, Translated

February 2013

ColorQube® 9303 Family

Page 12

WARNING

Wear protective gloves when using solvents and cleaning agents, PL 26.10 Item 5 DANGER: Porter des gants de protection lors de l'utilisation de solvants et de produits

de nettoyage, PL 26.10 Item 5. AVVERTENZA: utilizzare guanti protettivi duran te l'impiego di solventi e soluzioni per

pulizia PL 26.10 Item 5. VORSICHT: Beim Einsatz von Lösungs- und Reinigungsmitteln Handschuhe tragen PL

26.10 Item 5.

AVISO: Póngase guantes de protección cuando utilice disolventes y productos de limpieza PL 26.10 Item 5.

WARNING

Wear the protective gloves include d in the s ilicon oi l removal k it when us ing the syringe to remove the oil.

DANGER: Il est indispensable de porter les gants de protection inclus dans le kit silicone de nettoyage de l’huile lors de l’utilisation de la seringue de pour nettoyer l’huile.

AVVERTE NZA:Quando s i usa la siringa per ri muovere l’ol io, i ndossare i gua nti prote ttivi inclusi nel kit di rimozione dell'olio di silicone.

VORSICHT: Beim Entfernen von Öl mit der Ölabsaugpumpe die im Reinigungsset für di e Silikonölbeseitigung enthaltenen Schutzhandschuhe tragen.

AVISO: Póngase los guantes protectores incluidos en el kit de extracción del aceite de silicona cuando utilice la jeringa para extraer el aceite.

Electrical Warnings

WARNING

Do not attempt any repairs to the power c ord or safety ground harness/conductor. DANGER: Ne pas tenter de réparer le faisceau/conducteur de mise à la masse ou du cor-

don d'alimentation. AVVERTENZA: non eseguire riparazioni sul cavo dell'alimentazione o sul conduttore di

terra di sicurezza. VORSICHT: Keine Reparaturen am Netzkabel oder am Schutzleiter vornehmen. AVISO: No intente reparar el cable de alimentación ni el conductor/mazo de tierra de

protección.

WARNING

Do not install a fuse of a different type or rating. Installing the wrong type or rating of fuse can cause overheating and a risk of fire.

DANGER: Ne pas installer de fusible de type ou de calibre différent. Il existe un risque de surchauffe voire d'incendie.

AVVERTE NZA: per e vit a re rischi di surr iscal damento o d'i nce ndio, non i nstallare un fusibile di tipo o carica diversi da quelli esistenti.

VORSICHT: Keine Sicherungen anderer Art oder anderer Leistung auf dem IOT-PWB installieren - Überhitzungs- und Brandgefahr.

AVISO: No instale un fusible de potencia o tipo distinto. Un fusible de potencia o tipo distinto puede producir sobrecalentamiento y el riesgo de incendio.

WARNING

Do not switch on the electricity to the machine while a ground circuit is disconnected. Ground circuits ensure that the machine remains safe during a fault condition.

DANGER: Ne pas mettre la machine sous tension si un circuit de mise à la masse est déconnecté. Les circuits de mise à la masse permettent de garantir la sécurité de la machine lors d'un incident.

AVVERTENZA: Non accendere la macchina se uno dei conduttori di terra non è connesso. In caso di guasti elettrici, tali conduttori garantiscono la sicurezza del sistema.

VORSICHT: Stromzufuhr zum Gerät nicht einschalten, wenn keine Erdung gegeben ist. AVISO: No encienda la máquina mientras esté deconectado algún circuito de tierra. Los

circuitos de tierra mantienen l a seguridad de la máquina en las situaciones de averías o errores.

WARNING

Do not touch the ink loader melt plates while the machine is switched on. Dan gerous voltages may be present that could cause death or injury.

DANGER: Ne pas toucher les plaques de fusion du chargeur d'encre tant que la machine est sous tension. Elles représentent un risque de chocs électriques qui sont un danger de mort ou peuvent entraîner des blessures graves.

AVVERTENZA: non toccare le piastre di fusione del caricatore di inchiostro mentre la macchina è accesa. La presenza di voltaggi pericolosi comporta il rischio di morte o lesioni personali.

VORSICHT: Die Schmelzplatten des Tintenfüllbereichs nicht berühren, solange das Gerät eingeschaltet ist. An den Platten l iegt eine Spannung an; es besteht Stromschlagbzw. Lebensgefahr!

AVISO: No toque las planchas fundidas del cargador de tinta mientras la máquina esté encendida, ya que podría haber tensiones peligrosas que podrían provocar lesiones o incluso la muerte.

WARNING

Do not use the on/off switch as a safety disconnect device. The on/off switch is not a disconnect device. Disconnect the pow er cord from the supply to isol ate the equi pment.

DANGER: Ne pas utiliser l'interrupteur comme système d'arrêt d'urgence. Déc onnecter le cordon d'alimentation de la prise pour isoler l'équipement.

AVVERTENZA: Non usare l'interruttore di accensione/spegnimento come dispositivo di sicurezza per il disinserimento dell'elettricità, in quanto l'interruttore non è stato diseg nato per questa funzione. Per iso lare la macchina dalla c orrente elettrica, sco llegare il cavo dell'alimentazione dalla presa a muro.

VORSICHT: Der Netzschalter reicht zur Trennung von der Netzspannung NICHT aus. Um das Gerät von der Netzspannung zu trennen, den Netzstecker abziehen.

AVISO: No utilice el interruptor de encendido/apagado como dispositivo de desconexión seguro. El interruptor de encendido/apagado no es un dispositivo de desconexión. Para aislar el equipo totalmente, desconecte el cable de alimentación de la toma de cor riente.

ColorQube® 9303 Family

February 2013

Introduction

Translated Warnings

Page 13

WARNING

Ensure that the electricity to the machine is switched off while performing tasks that do not need electricity. Refer to GP 14. Disconnect the powe r cord. Electricity can cause death or injury. Moving parts can cause injury.

DANGER: Assurez-vous que la machine est hors tension lorsque vous effectuez des tâches ne nécessitant pas d'alimentation électrique. Reportez-vous à GP 14. Débranchez le câble d'alimentation pour prévenir tout risque d'électrocution. Les chocs électriques peuvent présenter un danger de mort ou entraîner des blessures graves. De plus, certaines pièces, lorsqu'elles sont en mouvement, peuvent être source de blessures graves.

AVVERTENZA: Accertarsi di isolare la macchina dall'alimentazione elettrica quando si eseguono attività che non richiedono elettricità. Vedere GP 14. Scollegare il cavo di ali mentazione. L'elettricità può causare mort e o lesioni personali. Le parti in movimento possono causare lesioni personali.

VORSICHT: Sicherstellen, dass die Stromversorgung des Geräts bei Arbeiten, die keinen Strom erfordern, ausgeschaltet ist. Sie he auch GP 14. Den Netzstecker ziehe n. Andernfalls besteht Stromschlaggefahr und Verletzungsgefahr durch bewegliche Teile.

AVISO: Asegúrese de mantener la máquina aislada de la energía eléctrica mientras realiza tareas que no necesitan electricidad. Consulte GP 14. Desconecte el cable de alimentación. La energía eléctrica puede producir lesiones o incluso la muerte. Las piezas sueltas pueden producir lesiones.

WARNING

Switch off the elec tricity to the machine. Refer to GP 14. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury.

DANGER: Mettez la machine hors tension. R eportez-vous à GP 14. Déco nnectez le cordon d'alimentation de l'alimentation du client lorsque vous réalisez des tâches qui ne nécessitent pas d'électricit é. L'électricité peut être à l'origine de blessures, voi re d'un accident mortel. Les pièces amovibles peuvent être à l'origine de blessures.

AVVERTENZA: Spegnere la macchina. Vedere GP 14. Scollegare il cavo di alimentazione dall'alimentatore quando si eseguono attività che non richiedono elettricità. L'elettricità può causare morte o lesioni personali. Le parti in movimento possono causare lesioni personali.

VORSICHT: Schalten Sie die Stromversorgung der Maschine ab. Siehe auch GP 14. Ziehen Sie das Stromkabel ab , wenn Sie Aufgaben ausf ühren, für die keine Stromve rsorgung benötigt wird. Stromschläge können Todesfällen oder Verletzungen verursachen. Bewegliche Teile können zu Verletzungen führen.

AVIS O: Ap ague la electrici dad de la máquina. Consult e el GP 14 . Desconecte el cable de alimentación eléctrica de la toma de pared mientras esté realizando tareas que no necesiten corriente. La electricidad puede causar daños o la muerte. Las partes móviles pueden causar daños.

WARNING

Take care when measuring AC mains (line) voltage. Electricity can cause death or injury. DANGER: Prendre des précautions lors du relevé de la tension de la prise de courant

alternatif. L'électricité peut entraîner des blessures graves voire mortelles. AVVERTENZA: Procedere con cautela durante la misurazione della tensione CA della

rete. L'elettricità può causare infortuni o morte. VORSICHT: Bei der Netzspannungsprüfung stets vorsichtig vorgehen

AVISO: Tenga cuidado al medir la tensión de la línea de alimentación de corriente alterna. La electricidad puede causar lesiones e incluso la muerte.

General Warnings

WARNING

A warning is used whenever an operating or maintenance procedure, practice, condition or statement, if not strictly observed, could result in personal injury.

DANGER: Une note Danger est utilisée chaque fois qu'une procédure d'utilisation ou de maintenance peut être cause de blessure si elle n'est pas strictement respectée.

AVVERTENZA: Un segnale di avvertenza è utilizzato ogni volta che una procedura operativa o di manutenzione, una pratica, una condizione o un'istruzione, se non strettamente osservata, potrebbe cau sare lesioni personali.

VORSICHT: Weist darauf hin, dass ein Abweichen von den angeführten Arbeits- und

Wartungsanweisungen gesundheitliche Schäden, möglicherweise sogar schwere Ver letzungen zur Folge haben kann.

AV ISO:Un aviso s e ut iliz a siempr e que un proc edimiento de oper ación o manteni mient o, práctica o condición puede causar daños personales si no se respetan estrictamente.

WARNING

Isolate the machine from the customers network before performing tasks that do not need network access. Isolating the machine will prevent remote diagnostic access, GP

47.

AVERTISSEMENT: Isolez la machine du réseau des c lients avant d’effect uer les tâches qui ne nécessitent pas l’accès au réseau. Cette isolation bloquera l’accès diagnostique à distance, GP 47.

AVVERTENZA: Prima di eseguire attività che non richiedono l’accesso alla rete, isolare la macchina dalla rete del cliente. L’isolamento della macchina imp edis ce l’ac ces so alla diagnostica remota (GP 47).

ACHTUNG: Für Aufgaben, bei denen kein Netzwerkzugriff erforderlich ist, das Gerät vom Kundennetzwerk trennen. Hinweis: Bei Trennung des Geräts ist keine Ferndiag nose möglich (GP 47).

AVISO: Desconecte la máquina de la red del cliente para realizar operaciones que no necesiten acceso a red. Desconectar la máquina de la red evitará que se genere el diag nóstico de acceso remoto, GP 47.

WARNING

Do not leave an old stripper blade at the customers site. DANGER: Ne pas laisser les lames usagées du doigt décolleur sur le site client. AVVERTENZA: non lasciare mai una vecchia lama di separazione presso la sede del cli-

ente. VORSICHT: Alte Abstreifklingen nicht am Kundenstandort zurücklassen, sondern

entsorgen. AVISO: No deje un conjunto de dedos de despegue antiguo en las instalaciones del cli-

ente.

WARNING

Do not undock the HVF BM from the machine. The HVF BM is unstable when undocked from the machine. Do not show the customer how to undock the HVF BM.

DANGER: Ne déconnectez pas le module HVF BM de la machine. Le module HCSS BM devient instable lorsqu'il est déconnecté de la machine. Ne démontrez pas au client

Introduction

Translated Warnings

February 2013

xii

ColorQube® 9303 Family

Page 14

comment déconnecter le module HCSS BM. AVVERTENZA: Non sganciare il modulo HVF BM dalla macchina. Questo modulo non è

stabile quando è sganciato dalla macchina. Non mostrare al cliente c ome sganciare il modulo HCSS BM.

VORSICHT: Docken Sie nicht den HVF BM von der Maschine ab. Der HCSS BM ist instabil, wenn er von der Maschine abgedockt ist. Zeigen Sie dem Kunden nicht, wie der HCSS BM abgedockt wird.

AVISO: No desacople el apilador o grapadora de alta capacidad HVF BM de la máquina. Ésta no es estable cuando se desacopla de la máquina. No muestre al cliente cómo desacoplar el apilador/grapadora de alta capacidad HCSS BM.

WARNING

Do not work in a confined space. 1 m (39 inches) space is needed for safe working. DANGER: Ne pas travailler dans un espace restreint. 1 mètre d'espace est nécessaire

pour un dépannage en toute sécurité. AVVERTENZA: Non lavorare in uno spazio limitato; è necessario uno spazio di almeno

un metro attorno alla macchina per la sicurezza dell'operatore. VORSICHT: Nur mit ausreichendem Bewegungsspielraum (1 m) arbeiten. AVISO: No trabaje en un espacio reducido. Se necesita 1 metro de espacio para trabajar

con seguridad.

WARNING

Mandatory safety warning. This procedure must be performed by 2 people. The module is heavy.

DANGER: Avertissement obligatoire. Cette procédure doit être effectuée par 2 personnes. Le module est très lourd.

AVVERTENZA: Avviso di sicurezza obbligatorio . A causa dell a pesantezza d el modulo, questa procedura deve essere eseguita da due persone.

VORSICHT: Verbindliche Sicherheitsvorschrift - dieser Vorgang muss von zwei Personen ausgeführt werden, da das Modul sehr schwer ist.

AVISO: Aviso de seguridad obligatorio. Este procedimiento debe ejecutarse entre dos personas. El módulo pesa mucho.

WARNING

Take care not to topple the LCSS. The LCSS is unstable when undocked from the machine. Do not show the customer how to undock the LCSS.

DANGER: Attention à ne pas faire tomber la trieuse/agrafeuse pe tite ca pacité. Elle n'est pas stable lorsqu'elle est détachée de la machine. Ne pas montre r au client comment détacher la trieuse/agrafeuse.

AVVERTENZA: fare attenzione a non destabilizzare il modulo della pinzatrice/impilatore da 2000 fogli. Quando è sganciato dalla macchina, il modulo è instabile: non mostrare al cliente come sganciarlo

VORSICHT: Stapler nicht umstoßen. Nach Trennung des Staplers vom Document Centre ist dieser sehr instabil

AVISO: Tenga cuidado de que no se caiga el apilador/grapadora de baja capacidad. Cuando no está acoplada a la máquina es i nestable. No le muestre al cliente como desa coplar el apilador/grapadora de baja capacidad.

WARNING

Take care not to topple Tray 5. Tray 5 is unstable when undocked from the machine. Do

not show the customer how to undock Tray 5. DANGER: Attention à ne pas faire tomber le magasin 5. Le magasin 5 n’est pas stable

lorsqu’il est détaché de la machine. Ne pas montrer au client comment détacher le magasin 5.

AVVERTENZA: Fare attenzione a non destabilizzare il vassoio 5. Quando è sganciato dalla macchina, questo vassoio è instabile: non mostrare al cliente come sganciarlo.

VORSICHT: Behälter 5 nicht umstoßen.Der Behälter ist nach der Trennung vom Gerät sehr instabil.Benutzer nicht im Trennen des Behälters vom Gerät einweisen.

AVISO: Tenga cuidado de que no se caiga la bandeja 5. Cuando no está acoplada a la máquina, la bandeja 5 es inestable.No le muestre al cliente como desacoplar la bandeja

WARNING

USA and Canada. Do not install this machine in a hallway or exit route that does not have 1.12 m (44 inches) of space additional to the normal space requirements in front of the machine. To conform with fire regulations this additional 1.12 m (44 inches) of space is needed in front of the machine in hallway and exit routes.

DANGER: États-Unis et Canada. Si cette machine est installée dans un couloir ou une voie de sortie, 1,12 m (44 pou ces) d'espace supplémen taire à l'espace normal doit être disponible devant la machine conformément aux normes de sécurité d'incendie.

AV VERTENZA: N/A VORSICHT: N/A AVISO: Estados Unidos y Canadá. No instale esta máquina en un corredor o ruta de sal-

ida que no tenga 1.12 m (44 pulgadas) de ancho delante de la máquina, sin incluir el espacio que ocupe la máquina. Este espacio adicional de 1.12 m (44 pulgadas) delante de la máquina en corred ores y rutas de salida e s necesario para cumplir los requ isitos de las normas sobre incendios.

WARNING

Use safe handling procedures when removing the module, GP 16. The module is heavy. DANGER: Conformez-vous aux procédures de manipulation de sécurité pour le retrait

du module. Reportez-vous à GP 16. Le module est lourd. AVVERTENZA: Utilizzare procedure di gestione sicure durante la rimozione del modulo.

Vedere GP 16. Il modulo è pesante. VORSICHT: Verwenden Sie sichere Vorgehensweisen zum Entfernen des Moduls. Siehe

auch GP 16. Das Modul ist sehr schwer . AVISO: Utilice los procedimientos de seguridad cuando elimine el módulo. Consulte el

GP 16. El módulo es pesado.

Heat Warnings

WARNING

Do not touch the ink reservoir while it is hot. DANGER: Ne pas toucher au réservoir d'encre tant qu'il est chaud. AVVERTENZA: non toccare il serbatoio di inchiostro quando è caldo. VORSICHT: Den Tintenbehälter erst anfassen, wenn er abgekühlt ist.

AVISO: No toque el depósito de tinta mientras éste esté caliente.

WARNING

Take care during this procedure. Motors will become hot during normal operation.

ColorQube® 9303 Family

February 2013

xiii

Introduction

Translated Warnings

Page 15

DANGER: Exécuter cette procédure avec précaution. Les moteurs peuvent devenir très chauds en fonctionnement normal.

AVVERTENZA: procedere con cautela durant e questa procedura. I motori si riscal dano molto durante il funzionamento.

VORSICHT: Bei diesem V organg vorsicht ig vorgehen , da Motoren im Norma lbetrieb heiß werden können.

AVISO: Tenga cuidado al efectuar este procedimiento. Los motores alcanzan altas temperaturas durante su funcionamiento normal.

WARNING

Take care during this procedure. The drum will become hot during normal operation. DANGER: Faites attention pendant cette procédure. Dans des conditions normales de

fonctionnement, le tambour devient chaud. AVVERTENZA: Prestare attenzione durante questa procedura. Il tamburo diventa caldo

durante il normale funzionamento. VORSICHT: Die Trommel wird im Normalbe¬trieb heiß. AVISO: Tome precauciones durante el procedimiento. El cilindro tendá una temperatura

elevada durante el funcionamiento normal.

WARNING

Take care during this procedure. The registration/preheat assembly will become hot during normal operation.

DANGER: Exécuter cette procédure avec précaution. Le module de cadrage/préchauffage peut devenir très chaud en fonctionnement normal.

AVVERTENZA: procedere con cautela durante questa procedura. Il complessivo di registrazione/preriscaldamento raggiunge alte temperature durante il funzionamento.

VORSICHT: Bei diesem Vorgang vorsichtig vorgehen, da das Ausrichtungsmodul/ Vorheizaggregat im Normalbetrieb heiß wird.

AVIS O: Tenga cuidado al r eali zar este proc edimiento, ya que el conjunt o de registr o/precalentamiento alcanza una elevada temperatura durante su funcionamiento normal.

Mechanical Warnings

WARNING

Do not remove the DADH while the DADH is lowered. In the lowered position the counterbalance springs are compressed and can cause injury when released.

DANGER: Ne pas retirer le CAD alors qu'il est en position basse. Dans cette position, les ressorts compensateurs so nt compressés et peuvent entraîn er des blessures s'ils se relâchent.

AVVERTENZA: non rimuovere l'alimentatore automatico documenti quando è abbassato. In questa posizione, le molle del contrappeso sono compresse e possono causare lesioni al rilascio.

VORSICHT: Vorlageneinzug nicht in abgesenkter Position entfernen. Bei abgesenktem Vorlageneinzug sind die Ausgleichsfedern zusammengedrückt und können bei Fre igabe Verletzungen verursachen.

AVISO: No quite el alimentador de documentos automático si está bajado. Cuando está bajado, los resortes de contrapeso están comprimidos y pueden causar lesiones al soltarse.

WARNING

Keep away from the creas e blade mechanism when workin g in close proximity to the

booklet maker while the machine is powered on. The crease blade mechanism activates quickly and with great force.

DANGER: Ne pas s'approcher du méchanisme de la lame de pliage lors d'une activité à proximité de la plieuse/brocheuse pendant que la machine est sous tension. Ce mécan isme s'active rapidement et avec force.

AVVERTENZA: Quando la macchina è accesa, tenersi a debita distanza dalla lama di piegatura mentre si opera in prossimità della stazione libretto. Il meccanismo della lama di piegatura si attiva con velocità e forza notevoli.

VORSICHT: Wenn bei eingeschaltetem Gerät nahe am Booklet Maker gearbeitet wird, von der Schneidevorrichtung fernhalten. Die Schneidevorrichtung wird schnell und mit viel Druck ausgelöst.

AVISO: Manténgase apartado del mecanismo de la cuchilla hendedora cuando trabaje junto al realizador de folletos si la máquina está encendida. Dicho mecanismo se activa de forma rápida y con mucha fuerza.

WARNING

Take care during this procedure. Sharp edges may be present that can cause injury. DANGER: Exécuter cette procédure avec précaution. La présence de bords tranchants

peut entraîner des blessures. AVVERTENZA: procedere con cautela durante questa procedura. Possono essere pre-

senti oggetti con bordi taglienti pericolosi. VORSICHT: Bei diesem Vorgang vorsichtig vorgehen, damit keine Verletzungen durch

die scharfen Kanten entstehen. AVISO: Tenga cuidado al efectuar este procedimiento. Puede haber bordes afilados que

podrían producir lesiones.

WARNING

Take care during this procedure. The stripper blade is very sharp and can cause injury. DANGER: Effectuez cette procédure avec précaution. La lame du doigt décolleur est

très tranchante et peut être source de blessures. AVVERTENZA: Fare attenzione durante questa procedura. La lama del separatore è

molto tagliente e può causare les ioni personali. VORSICHT: Bei diesem Vorgang vorsichtig vorgeh en. Die Abstre ifklinge ist s ehr scharf

und es besteht Verletzungsgefahr. AVISO: Tenga cuidado durante este procedimiento. El conjunto de dedos de despegue

es muy filudo y puede producir lesiones.

Introduction

Translated Warnings

February 2013

xiv

ColorQube® 9303 Family

Page 16

SCP 1 Initial Actions........................................................................................................ 1-3

SCP 2 Call Actions.......................................................................................................... 1-3

SCP 3 Fault Analysis....................................................................................................... 1-4

SCP 4 Subsystem Maintenance...................................................................................... 1-7

SCP 5 Final Actions ........................................................................................................ 1-8

1 Service Call Procedures

ColorQube® 9303 Family

February 2013

1-1

Service Call Procedures

Page 17

SCP 1 Initial Actions

Use Service Call Procedures to find a problem with the machine.

SCP 2 Call Actions

Use SCP 2 Call Actions during a service call.

Always use SCP 1 Initi al Actions to collec t information on the m achine performance . Do not skip Initial Actions.

Also refer to GP 33 Machine Features.

Procedure

WARNING

Do not work in a confined space. 1m (39 inches) space is needed for safe working.

1. If the reason for the call is an oil spill from the machine, go to GP 27 Cleaning Procedure.

2. Ask the operator to describe or demonstrate the problem.

NOTE: If the machine is password protected, login into Service Copy Mode, refer to GP 1 Service Mode.

3. If the problem is t he resu lt of an inc or rec t a ction by th e o per at or, refer the o perat or to the user documentation.

4. Check the steps that follow: a. The power lead is connected to the wall outlet and to the machine. b. Documents are not loaded in the DADH or on the document glass. c. The paper is loaded correctly.

If the paper in the tray s does not match the paper specified on the UI, change the

paper or the specification to match. d. All paper trays are closed. e. All covers are closed or installed. f. If a telephone line is installed, make su re that the line is connected between the

machine and the wall jack. g. If a telephone line is installed, make s ure that the custom er telephone l ine is func-

tioning. h. That there is sufficient supply of ink sticks. i. If the pr oblem is media r elated. Chec k the relevant ar ea of paper path for s craps of

media or sheets not easily visible to a customer

5. Check the machine service log book for previous actions that relate to this call.

6. Go to SCP 2 Call Actions.

Procedure

1. If this is the first service call to this machine perform the following actions: a. Check the machine configuration with the customer.

Refer to dC131 Read / Write to check the following:

• Machine speed, refer to N VM ID 616-003. If incorrect a pr e-serialized SIM is required, obtain through normal channels.

• Product identifier, refer to NVM ID 616-052. If necessary, correct within the NVM locat ion.

• Service plan, refer to NVM ID 606-269. If necessary, correct in dC136 or

dC103.

b. Check that all the required hardware and software is installed and enabled. c. Check that the machine tray settings are correct. d. Mark off the hardware o ptions, so ftware optio ns or Tags installed on the Tag matrix

cards.

e. Enter the machine information and the customer information in the service log book.

2. Check and record the total print count.

3. Review any copy, print and fax samples.

4. Make sure the user access settings are correct. If necessary, refer to the user documentation.

5. To prevent the deletio n of the soft mach ine settings, pe rform an NVM save from serv ice mode on the UI using dC361 NVM Save and Restore in the maintenance routines.

6. If necessary perform GP 17 Network Clone Procedure.

NOTE: The clone file must be taken whenever the customer changes the network controller setting or the system software is changed. Advise the administrator to perform this procedure at a regular interval.

7. Before switching off the machine or clearing the memor y, check for a customer job in the memory.

8. Go to SCP 3 Fault Analysis.

ColorQube® 9303 Family

February 2013

1-3

Service Call Procedures

SCP 1, SCP 2

Page 18

SCP 3 Fault Analysis

Use SCP 3 Fault Analysis to identify a fault.

Procedure

WARNING

Isolate the machine from the customers network before performing tasks that do not need network access. Isolating the machine will prevent remote diagnostic access , GP

47.

If an error messag e or fault code ap pears, go to the r elevant RA P. If necessary refer to OF 4 Status Codes and Messages RAP.

Check the fault history. Refer to GP 2 Fault Codes and History Files. If necessary, go to the relevant RAP.

Check if a Servic e Code is displaye d on the Machine In formation tab on the u ser interface, refer to OF 12 Service Codes RAP. If necessary, perform OF 12 Service Codes RAP.

To check for Power on Self Test (POST) errors. Refer to OF 16 Post Error RAP.

If a fault code is not displayed use the machine in all modes until the fault is found. Use the list that follows to find the correct pr ocedur e for the ma chin e faul t. W hen the fa ult is clear ed , go to

SCP 4 Subsystem Maintenance, then SCP 5 Final Actions.

• Power Up Problems

• Sleep Mode Problems

• User Interface Problems

• Messages

• Image Quality Problems

• DADH Problems

• Paper Supply and Paper Feed Problems

• OCT Problems

• LCSS Problems

• HVF, HVF BM, Inserter and Tri-Folder Problems

• Fax Problems

• Other Problems

• Additional Information

Power Up Problems

• Go to the OF 3 Unresponsive Machine RAP if the machine has any of the faults that fol low:

– The machine will not power up. – There is no information on the user inter face. – There is no LED illumination on the user interface. – All the panel lights are on, the UI touch screen is illu minated and the machin e then

powers off.

– The UI touch screen repeatedly cycles back to the install wizard screen.

• If the UI display stops on the splash screen, Figure 1, go to OF 16 POST Error RAP.

Figure 1 Splash screen

• If the UI di sp lay s ‘Th e mac hin e is no t ava il abl e’ or the ma chi ne does not c ome to a ‘Re ady to scan your job’ state. Go to the OF 5 Boot Up Failure RAP.

Sleep Mode Problems

• If the machine fails to enter or exit sleep mode, go to the OF 7 Sleep Mode RAP.

User Interface Problems

• Go to the OF 3 Unresponsive Machine RAP if the machine has the faults that follow: – The machine is silent. – There is no information on the user interface. – There is no LED illumination on the user interface.

• If the user interface is not illumina ted or fails to respond correc tly, go to OF 2 UI Touch Screen Failure RAP.

• If the user interface is illu minated, but there is no information, go to the 02-321-00 XEIP Browser Dead RAP.

• If the UI is offset, corrupted or has a problem selecting features, refer to GP 32 User Interface Panel Diagnostics, check panel calibration and the UI functions.

Messages

• If a message is displa yed, but not a fault code, go to OF 4 Status Code and Message RAP.

Image Quality Problems

• Go to the IQ 1 Image Quality Entry RAP.

DADH Problems

• If the DADH does not detect the documents in the DADH input tray, go to 05B DADH Document Sensor Failure RAP.

• If the DADH has a fault, but not a fault code, go to the 05A DADH Other Faults RAP.

• If the DADH has detected a document of the wrong size. Perform the procedures that follow:

– 62A Scanning Document Size RAP. – 05-257-00 Unknown Document Size RAP.

Paper Supply and Paper Feed Problems

• For the paper supply faults that do not have a fault code, perform the relevant procedures that follow:

– 71A Tray 1 Empty RAP.

Service Call Procedures

SCP 3

February 2013

1-4

ColorQube® 9303 Family

Page 19

– 71B Tray 1 Wrong Size Paper RAP. – 72A Tray 2 Empty RAP. – 72B Tray 2 Wrong Size Paper RAP. – 73A Tray 3 Out Of Paper RAP. – 74A Bypass Tray RAP. – 75B Tray 5 Empty RAP

• If the machine produces a multifeed, go to the OF 8 Multifeed RAP.

OCT Problems

• If the prints adhere to each other in the OCT, check the static brush at the exit rolls PL

10.15 Item 5.

LCSS Problems

• If the machine has an LCSS fault, but no t a fault cod e, perform the rel evant proced ures that follow:

– 12A-110 Pause to Unload (PTU) Fault RAP. – 12B-110 Bin 1 Overload RAP. – 12C-110 LCSS Initialization Failure RAP. – 12D-110 LCSS Power Distribution RAP. – 12E-110 LCSS Paper Entry RAP. – 12F-110 LCSS PWB DIP Switch Settings RAP. – 12G-110 LCSS PWB Damage RAP. – 12H-110 Copy Damage in the LCSS RAP. – 12J-110 Mis-Registration in Stapled Sets and Non-Stapled Sets RAP. – 12K-110 LCSS Poor Stacking RAP. – 12L-110 Stapling Prime Failure RAP. – 12M-110Staple Head Operation Failure RAP. – 12N-110 Chad Bin Present and Bin Full RAP.

• If the punched holes are out of position, perform ADJ 12.3-110 Hole Punch Position.

• If the machine has the problems that follow, go to the 12F-110 LCSS PWB DIP Switch Settings RAP:

– False jam clearance messages. – Communication errors between the LCSS and the machine.

• If the staples of a stapled set are not correct, go to the 12L-110 Stapling Prime Failure RAP.

HVF, HVF BM, Inserter and Tri-Folder Problems

• If the machine has a fault in the HVF or HVF BM, but with no fault code, perform the relevant procedures that follow:

– 12A-171 HVF BM Power Distribution RAP. – 12B-171 HVF BM to Machine Communication Interface and BM Present RAP. – 12C-171 HVF BM Bin 2 Failure RAP. – 12D-171 Booklet Quality RAP. – 12E-171 Copy Damage in the HVF BM RAP. – 12F-171 Mis-Registration in Stapled and Unstapled Sets RAP. – 12G-171 – 12H-171 Pause To Unload (PTU) RAP.

HVF BM Poor Stacking RAP.

– 12J-171 Inserter Paper Sensing and +5V Supply RAP. – 12K-171 HVF Initialization Failure RAP. – 12L-171 Tri-Folder Not Detected RAP. – 12N-171 Chad Bin Present and Bin Full RAP. – 12M-171 Buffer Clamp RAP.

• If a booklet is not stapled or folded correctly go to: – ADJ 12.6-171 Booklet Compiling Position. – ADJ 12.7-171 Booklet Crease Position. – ADJ 12.8-171 Booklet Staple Position.

• If the tri-folder paper f old is not in t he correct position, perform ADJ 12.2- 171 Tri-Folder Paper Settings.

Fax Problems

• For Fax problems with no fault code, perform the relevant procedures that follow: – 20A Fax Entry RAP. – 20B Unable To Send A Fax RAP. – 20C Unable To Send A Fax To Some Machines RAP. – 20D Unable To Receive A Fax RAP. – 20E Fax Will Not Print RAP. – 20F Fax Tab Not Available RAP. – 20G Fax Module Checkout RAP. – 20H Fax Problems on Digital Networks RAP.

SCP 4 Subsystem Maintenance

Use SCP 4 Subsystem Maintenance to maintain the machine.

Procedure

WARNING

Go to the correct procedure:

• HFSI

• Lubrication

• How to Clean the Machine

HFSI

The High Frequency Servic e Item s are s hown in Table 1 HFSI replacement and Table 2 HFSI cleaning. To change HFSI settings, refer to dC135 CRU / HFSI Status.

Table 1 HFSI replacement

The recommended life for new

Item Component Description

Tray 1 feed Feed rolls All sheets fed from tray 1

Tray 2 feed Feed rolls All sheets fed from tray 2

Tray 3 feed Feed rolls All sheets fed from tray 3

Bypass tray 4 feeds

Tray 5 feeds Tray 5 feed

Inserter tray 6 Inserter feed

Transfix stripper

Bypass tray feed rolls

rolls

rolls Transfix strip-

per assembly

after last HFSI reset

The total bypass tray 4 feeds after the last HFSI reset

All sheets fed from tray 5 after last HFSI reset

Total Inserter feeds 80k feeds PL 12.310 Item 1

All sheets fed after last HFSI reset

component installation

600k feeds PL 81.25 Item 6

600k feeds PL 81.26 Item 6

600k feeds PL 81.30 Item 6

600k feeds PL 74.10 Item 7

600k feeds PL 81.45 Item 2

460k feeds PL 10.20 Item 14

Parts list reference

PL 81.25 Item 9 PL 81.25 Item 11

PL 81.26 Item 9 PL 81.26 Item 11

PL 81.30 Item 9 PL 81.30 Item 11

PL 74.10 Item 13 PL 74.10 Item 14

Table 2 HFSI cleaning

The recommended

Item Component Description

Drum fan shroud

Upper JL baffle

Drum fan shroud

Upper baffle All sheets fed after last

All sheets fed after last HFSI reset

HFSI reset

cleaning frequency

500k feeds PL 94.20 Item 5

400k feeds PL 10.10 Item 9

Lubrication

To lubricate the machine, refer to ADJ 4.1 Machine Lubrication.

How to Clean the Machine

To clean the machine, refer to GP 27 Cleaning Procedure.

Parts list reference

ColorQube® 9303 Family

February 2013

1-7

Service Call Procedures

SCP 4

Page 22

SCP 5 Final Actions

Use SCP 5 Final Actions to complete the service call.

Procedure

Perform the steps that follow:

1. If necessary, perform an NVM Restore from service mode on the UI using dC361 NVM Save and Restore.

2. If necessary, perform GP 17 Network Clone Procedure.

NOTE: The clone file will need to be taken when ever the custo mer changes the network controller setting or after the system software is changed.

3. If necessary, go to SCP 4 Subsystem Mainte nan ce .

4. Clear all fault counters, go to GP 1.

5. Check that the Service Code on th e Machine Information tab di splays 0. If any number other than 0 is displayed go to the OF 12 Service Codes RAP.

6. Empty waste tray and reset waste tray count in the Call Closeout window in service mode.

7. Operate the machine in all modes.

8. Make copies and / or prints from all trays and check the registration and copy quality.

9. Make a proof copy or print of a customer document.

10. If some o f the c ustom ers s election s were c hange d, retur n the s electi ons to the cus tomer settings.

11. Mark off the hardware options, software options or Tags installed on the Tag matrix cards.

12. Perform an NVM Save from service mode on the UI using dC361 NVM Save and Restore in the maintenance routines.

13. If some changes were made to the configuration or options were added, print the configuration report. Store the configuration rep ort with the machine log book . Discar d the previ ous version of the configuration report.

14. Make sure the machine and service area are clean. Refer to GP 27 Cleaning Procedures.

15. If necessary, provide the customer with training.

16. At the completion of the service call, report the value of the usage counters.

Service Call Procedures

SCP 5

February 2013

1-8

ColorQube® 9303 Family

Page 23

2 Status Indicator RAPs

Chain 1 - Standby Power

01-505-00 Mid Left Door Open RAP............................................................................... 2-9

01-506-00 Upper Left Door Open RAP ......................................................... .................. 2-9

01-510-00 Front Door Open RAP.................................................................................... 2-10

01-525-00 +24V, +/-12V, +5V Short Circuit and Overload RAP ..................................... 2-10

01-530-00 +/- 50V Short Circuit and Overload RAP ....................................................... 2-12

01-535-00 Power Interlock Failed: No Heater Requ ests RAP ......... ...... ....... ...... ....... ..... 2-13

01-540-00, 01-544-00 +24V, +/-12V, +5V Failure RAP .................................................. 2-14

01-542-00, 01-546-00 50V Failure RAP.......................................................................... 2-15

01A AC Power Distribution RAP ..................................................................................... 2-16

01B +3.3V ESTAR Distribution RAP............................................................................... 2-20

01C +3.3V Distribution RAP............................................................................................ 2-22

01D +5V Distribution RAP............................................................................................... 2-23

01E +12V Distribution RAP ............................................................................................. 2-26

01F -12V Distribution RAP .............................................................................................. 2-28

01G +17V Distribution RAP............................................................................................. 2-29

01H +24V Distribution RAP............................................................................................. 2-30

01J +50V Distribution RAP.............................................................................................. 2-34

01K -50V Distribution RAP.............................................................................................. 2-35

01L 0V Distribution RAP.................................................................................................. 2-37

Chain 2 - User Interface

02-302-00, 02-306-00, 02-308-00 Flash Failure RAP..................................................... 2-39

02-315-00 Service Registry Bad Data RAP .................................................................... 2-39

02-316-00, 02-317-00 SRS Error RAP............................................................................ 2-40

02-320-00 Data Time Out Error RAP.............................................................................. 2-40

02-321-00 XEIP Browser Dead RAP... ...... ...... ....... ...... ....... ...... ....... ...... ....... .................. 2-41

02-380-00, 02-381-00 UI Communication Fault RAP...................................................... 2-41

02-390-00 Configurable Services RAP ........................................................................... 2-42

Chain 3 - Machine Run Control

03-316-00 CCM Cannot Communicate with IOT RAP .................................................... 2-43

03-325-00 System Detects the Machine Clock Failed to Increment During Power On RAP 2-43 03-331-00, 03-332-00 Main Controller and Network Controller on the SBC PWB Cannot

Communicate RAP.......................................................................................................... 2-44

03-338-00 The Main Controller on the SBC Has Reset RAP.......................................... 2-44

03-346-00 Unable To Communicate With UI RAP.......................................................... 2-45

03-347-00 Main Controller PWB Cannot Communicate with UI PWB RAP.................... 2-45

03-355-00 CCM POST Failure Detected RAP ................................................................ 2-46

03-362-00 CCS Power Fault RAP.......................... ...... ....... ...... ....... ............................... 2-46

03-397-00 System Configuration Recovery Attempt RAP............................................... 2-47

03-398-00, 03-399-00 SIM Card Fault RAP.................................................................... 2-47

03-401-00, 03-403-00 Fax Not Detected RAP ................................................................ 2-48

03-417-00 Incompatible Fax Software RAP.................................................................... 2-48

03-777-00 Power Loss Detected RAP ............................................................................ 2-49

03-788-00 CCS Runtime Could Not Enter Power Saver Mod e S3 RAP......................... 2- 49

03-790-00 Timezone Cannot Be Set RAP ...................................................................... 2-50

03A Foreign Device PWB Fault RAP.............................................................................. 2-50

Chain 5 - DADH

05-250-00, 05-251-00 DADH Checksum Error RAP....................................................... 2-51

05-252-00 DADH Stepper Controller Communications Error.......................................... 2-51

05-253-00, 05-254-00 DADH Communications Error RAP ............................................. 2-52

05-255-00 Late Pre Scan Message RAP ........................................................................ 2-52

05-256-00 Eject Count Error RAP................................................................................... 2-53

05-257-00 Unknown Document Size RAP ...................................................................... 2-53

05-258-00, 05-307-00 DADH Cover Interlock Open RAP ............................................... 2-55

05-259-00, 05-260-00 DADH Active Line or Standby Error RAP.................................... 2-56

05-300-00 DADH Open RAP........................................................................................... 2-56

05-310-00 Document Too Short RAP ............................................................................. 2-57

05-330-00, 05-331-00 DADH Feed Sensor Failure RAP ................................................ 2-57

05-335-00 DADH TAR Sensor Failure RAP.................................................................... 2-59

05-340-00 DADH Pre Registration Sensor Failure RAP ................................................. 2-60

05-345-00, 05-346-00 DADH Exit Sensor Failure RAP................................................... 2-61

05-350-00, 05-352-00 DADH CVT Sensor Failure RAP ................................................. 2-63

05A DADH Other Faults RAP.......................................................................................... 2-64

05B DADH Document Sensor Failure RAP..................................................................... 2-64

05C DADH Motor Failure RAP ........................................................................................ 2-65

05D DADH Feed Clutch Failure RAP.............................................................................. 2-65

05E Damaged Documents RAP...................................................................................... 2-66

05F Platen Down Failure RAP ........................................................................................ 2-67

Chain 10 - Transfix and Copy/Print Transportation

10-110-00 to 10-113-00, 10-125-00 to 10-128-00, 10-147-00, 10-148-00

Post Transfix Jam RAP ................................................................................................... 2-69

10-140-00 to 10-146-00, 10-149-00 to 10-151-00 Exit Jam RAP.................................... 2-71

10-500-00 to 10-540-00 Transfix Error RAP ................................................................... 2-72

10-545-00 Drum Position Error for Transfix RAP............................................................ 2-74

10-550-00 Drum Stall During Transfix RAP .................................................................... 2-75

10-555-00 Post Transfix Motor (M4) Over Current RAP................................................. 2-75

10-560-00, 10-565-00 Transfix Motor Over Current RAP ............................................... 2-76

10-570-00 Stripper Solenoid Over Current RAP ............................................................. 2-77

10-571-00, 10-572-00 Strippe r Latch Sen sor Err or RAP .......... ....... ...... ....... ...... ...... ...... 2-78

Chain 12-65 - Offset Catch Tray

12-701-00-65 Offset Catch Tray Failure RAP ................................................................. 2-79

Chain 12-110 - LCSS

12-024-00-110, 12-025-00-110 Paddle Roll Failure RAP ............................................... 2-81

12-043-00-110, 12-046-00-110 Hole Punch Operation Failure RAP .............................. 2-82

12-127-00-110 Sheet Late to Hole Punch RAP .................. ...... ...................................... 2-83

12-151-00-110, 12-152-00-110 Sheet Late to Bin 1 RAP............................................... 2-83

12-171-00-110, 12-172-00-110 Paper Exiting to Bin 0 RAP ........................................... 2-85

12-199-00-110 Unexpected Sheet at Finisher Entry RAP............................................... 2-86

12-310-00-110, 12-312-00-110, 12-313-00-110 Interlocks RAP..................................... 2-87

12-340-00-110, 12-341-00-110, 12-342-00-110 Ejector Movement Failure RAP ........... 2-88

12-371-00-110, 12-372-00-110, 12-378-00-110 Staple Head Unit Movement Failure RAP 2-89

ColorQube® 9303 Family

February 2013

2-1

Status Indicator RAPs

Page 24

12-392-00-110, 12-393-00-110, 12-394-00-110 Front Tamper Move Failure RAP ........ 2-90

12-396-00-110, 12-397-00-110, 12-398-00-110, Rear Tamper Move Failure RAP........ 2-91

12-462-00-110 Bin 1 Movement Failure RAP ................................................................. 2-93

12-492-00-110 to 12-494-00-110 IME to Finisher Failure RAP ...................................... 2-94

12-762-00-110, 12-764-00-110, 12-765-00-110 IME to Finisher

Communication Failure RAP............. ....................................... ...... ....... ...... ....... ...... ....... 2-95

12-950-00 IME Delivers Sheet Too Early RAP ............................................................... 2-95

12A-110 Pause To Unload (PTU) Fault RAP.................................................................. 2-96

12B-110 Bin 1 Overload RAP ......................................................................................... 2-96

12C-110 LCSS Initialization Failure RAP........................................................................ 2-97

12D-110 LCSS Power Distribution RAP ......................................................................... 2-98

12E-110 LCSS Paper Entry RAP.................................................................................... 2-99

12F-110 LCSS PWB DIP Switch Settings RAP .............................................................. 2-100

12G-110 LCSS PWB Damage RAP................................................................................ 2-100

12H-110 Copy Damage in the LCSS RAP...................................................................... 2-102

12J-110 Mis-Registration in Stapled Sets and Non-Stapled Sets RAP .......................... 2-102

12K-110 LCSS Poor Stacking RAP ............... ...... ....... ...... ....... ....................................... 2-103

12L-110 Stapling Prime Failure RAP ................................ ....... ....................................... 2-103

12M-110 Staple Head Operation Failure RAP ................................................................ 2-105

12N-110 Chad Bin Present and Bin Full RAP................................................................. 2-106

Chain 12-171 - HVF

12-024-00-171, 12-025-00-171 HVF Paddle Roller Position RAP.................................. 2-107

12-044-00-171 to 12-047-00-171 HVF Punch Head Position RAP................................. 2-108

12-056-00-171, 12-057-00-171 Inserter Bottom Plate RAP............................................ 2-109

12-061-00-171, 12-416-00-171 HVF BM Crease Blade Fault RAP ................................ 2-109

12-062-00-171 HVF BM Crease Roll Motor Failure RAP................................................ 2-110

12-063-00-171, 12-411-00-171 HVF BM Staple Unit 1 Failure RAP .............................. 2-111

12-065-00-171, 12-383-00-171 HVF BM Backstop Motor Fault RAP ............................. 2-112

12-066-00-171, 12-384-00-171, 12-419-00-171, 12-420-00-171 HVF BM

Tamper Fault RAP .......................................................................................................... 2-113

12-083-00-171, 12-440-00-171 to 12-444-00-171 HVF Paper Pusher Fault RAP.......... 2-113

12-113-00-171, 12-114-00-171, 12-190-00-171, 12-192-00-171 HVF BM Entry RAP ... 2-114

12-125-00-171, 12-126-00-171 HVF Entry Sensor RAP................................................. 2-116

12-141-00-171, 12-142-00-171 HVF Buffer Path Sensor RAP....................................... 2-117

12-151-171, 12-152-171 HVF Compiler Exit Sensor RAP.............................................. 2-118

12-157-00-171, 12-158-00-171 HVF Buffer Position Sensor RAP.................................. 2-119

12-166-00-171 HVF BM Compiler Exit Jam RAP ........................................................... 2-120

12-171-00-171, 12-172-00-171 HVF Top Tray Exit Sensor Fault RAP........................... 2-121

12-181-00-171, 12-182-00-171 HVF BM Exit Jam RAP ................................................. 2-122

12-183-00-171, 12-184-00-171 HVF BM Paper Jam RAP.............................................. 2-125

12-185-00-171 to 12-187-00-171 Tri-Folder Exit Sensor and Assist Sensor RAP.......... 2-127

12-191-00-171, 12-193-00-171, 12-194-00-171, 12-196-00-171 Inserter Paper Jam RAP2-130

12-198-00-171, 12-199-00-171 HVF Paper Jam RAP.................................................... 2-132

12-288-00-171, 12-289-00-171 HVF Nip Split RAP ........................................................ 2-133

12-310-00-171, 12-312-00-171, 12-313-00-171 HVF Docking and Interlocks RAP ....... 2-134

12-316-00-171, 12-319-00-171 Inserter Interlocks RAP................................................. 2-135

12-317-00-171, 12-318-00-171 Tri-folder Interlocks RAP............................................... 2-136

12-367-00-171, 12-368-00-171, 12-380-00-171 HVF Punch Unit Paper Edge Detect RAP2-137

12-369-00-171 to 12-377-00-171 HVF Stapler Position and Priming RAP..................... 2-139

12-392-00-171 to 12-395-00-171 HVF Front Tamper Fault RAP.................................... 2-142

12-396-00-171 to 12-399-00-171 HVF Rear Tamper Fault RAP .................................... 2-143

12-403-00-171, 12-413-00-171, 12-414-00-171 HVF BM Staple Head 2 and

Stapler Module RAP........................................................................................................ 2-144

12-415-00-171 HVF BM Crease Roll Gate Home RAP .................................................. 2-145

12-417-00-171, 12-418-00-171 HVF BM Flapper RAP................................................... 2-146

12-450-00-171, 12-456-00-171 to 12-459-00-171 HVF Ejector Module RAP................. 2-147

12-451-00-171 to 12-455-00-171 HVF Ejector Roll and Lower Paddle Fault RAP......... 2-148

12-460-00-171 to 12-462-00-171 HVF Bin 1 Position RAP ............................................ 2-151

12-463-00-171, 12-464-00-171 HVF BM +24V Failure RAP........................................... 2-153

12-465-00-171 to 12-468-00-171 Paddle Unit Position RAP .......................................... 2-154

12-473-00-171 to 12-478-00-171 Support Finger Position RAP ..................................... 2-155

12-479-00-171 Inserter Paper Length Fault RAP ........................................................... 2-157

12-492-00-171 to 12-494-00-171 IME To Finisher Failure RAP ..................................... 2-159

12-762-00-171, 12-764-00-171, 12-765-00-171 IME To Finisher

Communication Failure RAP........................................................................................... 2-159

12A-171 HVF Power Distribution RAP............................................................................ 2-160

12B-171 HVF BM to Machine Communications Interface and BM Present RAP ........... 2-162

12C-171 HVF BM Bin 2 Failure RAP .............................................................................. 2-163

12D-171 Booklet Quality RAP......................................................................................... 2-164

12E-171 Copy Damage in the HVF BM RAP.................................................................. 2-168

12F-171 Mis-Registration in Stapled and Unstapled Sets RAP...................................... 2-168

12G-171 HVF BM Poor Stacking RAP............................................................................ 2-169

12H-171 Pause to Unload (PTU) RAP............................................................................ 2-169

12J-171 Inserter Paper Sensing and +5V Supply RAP................................................... 2-170

12K-171 HVF Initialization Failure RAP .......................................................................... 2-172

12L-171 Tri-Folder Not Detected RAP............................................................................ 2-173

12M-171 Buffer Path Clamp Problems RAP ................................................................... 2-173

12N-171 Chad Bin Present and Bin Full RAP................................................................. 2-174

Chain 16 - Network Controller

16-000-00 to 16-000-26 Cannot Create RPC With ENS RAP ........................................ 2-177

16-001-09 to 16-001-90 Unable to Synchronize Startup RAP ........................................ 2-177

16-002-09 to 16-002-19 Unable to Register as RPC RAP.............................................. 2-178

16-003-09 to 16-003-90 Too Many IPC Handles RAP.................................................... 2-178

16-004-14 to 16-005-92 RPC Failure to Register RAP................................................... 2-179

16-006-09, 16-006-19 Cannot Register for Events RAP................................................. 2-179

16-007-92 to 16-010-99 Invalid IPC / RPC Data RAP .................................................... 2-180

16-013-14, 16-014-14 Copier Synchronization Error RAP.............................................. 2-180

16-015-14, 16-015-19 Data Store Variable Not Set RAP................................................ 2-181

16-016-14, 16-016-19 Data Store Initialization Failed RAP ............................................ 2-181

16-017-19 to 16-021-26 Send Event Failure / Could Not Get Host Name RAP.............. 2-182

16-021-46 Unable to Get Host Name RAP ..................................................................... 2-182

16-023-09, 16-023-26 RPC Call Failure RAP ................................................................. 2-183

16-026-09 to 16-026-92 Memory Allocation Error RAP .................................................. 2-183

16-027-90 Unable to Obtain Queue ID RAP................................................................... 2-184

16-028-09, 16-028-90 Unable to Complete RPC Call / Invalid Range RAP ................... 2-184

16-030-19 Unable to Obtain Client RAP ......................................................................... 2-185

16-031-09 Invalid Event Notification RAP ....................................................................... 2-185

16-032-19, 16-039-00 NVM Connection Failure / Pthread Create Error RAP ................ 2-186

16-040-92 Semaphore Fault RAP................................................................................... 2-186

16-048-09 Unable to Set Binding RAP............................................................................ 2-187

16-048-14, 16-048-90 Cannot Set ESS Client Bi nding RAP................. ...... .................... 2- 18 7

16-048-99 Unable to Set Client Binding RAP ................................................................. 2-188

Status Indicator RAPs

February 2013

2-2

ColorQube® 9303 Family

Page 25

16-150-09 Cannot Send Registration Event RAP ........................................................... 2-188

16-150-14 Unable to Obtain RPC Transport RAP........................................................... 2-189

16-150-19 Unable to Sync Peer RAP.............. ....................................... ....... ...... ....... ..... 2-189

16-150-26 Fault Service Failed to Write Log RAP .......................................................... 2-190

16-150-90 Invalid IPC Request Destination RAP............................................................ 2-190

16-150-92 Consumer Interface Fault RAP...................................................................... 2-191

16-151-09 to 16-151-19 Invalid IPC Command / SNMP Reg Failure RAP ..................... 2-191

16-151-26 Fault Service Failed to Get a Log RAP.......................................................... 2-192

16-151-90 Environment Variable Failure RAP ................................................................ 2-192

16-152-09 Internal IPC Failure RAP.......... ...... ....................................... ....... ...... ....... ..... 2-193

16-152-14 Empty Internal Event Failure RAP ................................................................. 2-193

16-152-19 Unable to Send Request to SESS RAP......................................................... 2-194

16-152-26 Unable to Send Request to SESS RAP......................................................... 2-194

16-153-09 Unable to Obtain IPC Queue RAP................................................................. 2-195

16-153-14 Unable to Initialize Event List RAP ................................................................ 2-195

16-153-19 NVM Save Failure RAP ................................................................................. 2-196

16-154-09 ESS Registration Configuration Error RAP.................................................... 2-196

16-154-14 Cannot Create Internal Event Queue RAP .................................................... 2-197

16-154-19 NVM Read Failure RAP................................................................................. 2-197

16-155-19 ESS Failed to Boot from Alternate Disk RAP................................................. 2-198

16-156-19 Service Run Loop Failed RAP ....................................................................... 2-198

16-160-09 ESS Reg Service Process Death RAP .......................................................... 2-199

16-161-09, 16-164-09 Cannot Send Reg Event / List Access Failure RAP .................... 2-199

16-162-09 to 16-163-09 Cannot Send Reg Event / ESS Services Failure RAP ............. 2-200

16-429-00, 16-431-00 Unable to Write to Data Store / Get System Time RAP .............. 2-200

16-432-00 Unknown Scheduler Received RAP .............................................................. 2-201

16-433-00 RPC Call Failed RAP......... ...... ...... ....... ....................................... ...... ....... ..... 2-201

16-434-00 Unable to Change Scheduler RAP ................................................................ 2-202

16-600-07 to 16-600-67 Cannot Create RPC Connection RAP...................................... 2-202

16-601-26 to 16-601-46 Queue Setup / System Control Failed / Invalid UI Info RAP..... 2-203

16-601-47 Diagnostics Service Failed IPC Queue Setup RAP....................................... 2-203

16-601-66, 16-601-67 Unable to Do Start Up Sync RAP................................................ 2-204

16-601-68 Unable to Start Up and Sync RAP................................................................. 2-204

16-601-105 Unable Synchronize At Start Up RAP.......................................................... 2-205

16-602-07 to 16-602-105 RPC Service Registration Failure RAP .................................. 2-205

16-603-11, 16-603-28 Replace Handler Call Failed RAP ............................................... 2-206

16-603-46 to 16-603-67 Too Many IPC Handlers RAP................................................... 2-206

16-603-68, 16-604-105 Replace Handler Call Failed / Data Store Variable Not Set RAP 2-207

16-603-105, 16-604-14 RPC Call Failure to NC Reg Service RAP................................. 2-207

16-604-38 to 16-605-07 Could Not Register With Reg Service RAP.............................. 2-208

16-605-14, 16-605-105 Unable to Unregister As RPC Service / RPC Call Failure RAP. 2-208

16-605-26 Fault Service Timed Out Registering RAP..................................................... 2-209

16-605-35 to 16-605-67 RPC Call Failure to ESS RAP.................................................. 2-209

16-606-07 Cannot Register For Events RAP .................................................................. 2-210

16-606-35 to 16-606-99 Cannot Register For Events RAP............................................. 2-210

16-606-105 OS Problem RAP......................................................................................... 2-211

16-607-19 to 16-608-14 Invalid RPC Data / Unable to Free Resources RAP................. 2-211

16-608-26 Fault Service Failed to Unbind RAP .............................................................. 2-212

16-608-28 to 16-608-67 Unable to Free IPC Resources RAP........................................ 2-212

16-608-105 Unable Build UI SVC Obtain Client Failed RAP........................................... 2-213

16-609-07 Unknown Message Received RAP................................................................ 2-213

16-609-19, 16-609-105 Too Many IPC Handlers / Invalid RPC Data RAP ..................... 2-214

16-609-26 Fault Service Encountered Error RAP ........................................................... 2-214

16-609-46 to 16-609-92 Invalid IPC Data Received RAP............................................... 2-215

16-610-00, 16-610-07 IPC Send Failure RAP................................................................. 2-215

16-610-09 Cannot Send IPC Message RAP................................................................... 2-216

16-610-11 to 16-610-90 Unable to Send IPC Message RAP.......................................... 2-216

16-610-92 Failure to Send Queue Status RAP ............................................................... 2-217

16-610-99 Unable to Send IPC Message RAP ............................................................... 2-217

16-611-07, 16-611-38 Client Removal Failed RAP......................................................... 2-218

16-611-19 to 16-611-47 Unable to Remove RPC Connection RAP................................ 2-218

16-611-66 to 16-611-99 Unable to Remove RPC Connection RAP................................ 2-219

16-612-09 to 16-612-68 Unable to Do Shutdown Sync RAP .......................................... 2-219

16-613-09 to 16-614-19 DC Sync / Comms Error RAP................................................... 2-220

16-614-47 Invalid Software Upgrade RAP ...................................................................... 2-220

16-615-35, 16-615-46 Data Store Variable Not Set RAP................................................ 2-221

16-615-47 Multiple Software Upgrade File RAP ............................................................. 2-221

16-615-66 Data Store Variable Not Set RAP .................................................................. 2-222

16-615-67, 16-615-90, 16-616-38, 16-616-46 SESS Data Store Environmental

Variable RAP................................................................................................................... 2-222

16-616-47 IPC Message Failure RAP............................................................................. 2-223

16-616-67 Submission Of E-mail OR IFax Job Failed RAP............................................ 2-223

16-617-19 RPC Information Corrupt RAP....................................................................... 2-224

16-617-47 TAR Extraction Failure RAP .......................................................................... 2-224

16-618-47 DLM SPI Extraction Failure RAP ................................................................... 2-225

16-619-14 to 16-619-93 Cannot Unregister From Registration Service RAP ................. 2-225

16-620-07 to 16-620-90 Registration Service Failed RAP .............................................. 2-226

16-620-92, 16-620-93, 16-620-99 Unable to Register With Network Controller

Registration Service RAP.......................... ...... ....................................... ....... ...... ...... ...... 2-226

16-621-00, 16-621-07, 16-621-11, 16-621-28, 16-621-35, 16-621-38, 16-621-47, 16-621-66,

16-621-67, 16-621-93, 16-621-99 Unable to Obtain Host Name RAP............................ 2-227

16-622-07, 16-622-09, 16-622-11, 16-622-14, 16-622-19, 16-622-26, 16-622-28, 16-622-35,

16-622-38, 16-622-46, 16-622-47 Corrupt RPC Table RAP ........................................... 2-227

16-622-66, 16-622-67, 16-622-68 Unable to Register RPC Service RAP ...................... 2-228

16-623-35, 16-623-47, 16-624-46 ENS Service Failed to Respond In Time RAP .......... 2-228

16-625-35, 16-625-46, 16-625-66, 16-625-67, 16-625-90 Invalid IPC Type RAP........... 2-229

16-626-00, 16-626-11, 16-626-38, 16-626-47, 16-626-67 Memory Leak RAP............... 2-229

16-628-07, 16-628-35, 16-628-46, 16-628-66, 16-628-67 Range Environment Variable RAP 2230 16-628-09, 16-629-11, 16-629-26, 16-629-46, 16-629-67, 16-629-68, 16-629-92,

16-629-93 No Acknowledgment For RPC Message RAP............................................... 2-230

16-630-09, 16-630-26, 16-630-35, 16-630-38, 16-630-46, 16-630-47, 16-630-66,

16-630-67, 16-630-68, 16-630-99 Corrupt RPC RAP..................................................... 2-231

16-631-19, 16-631-46, 16-631-19, 16-633-19, 16-634-46, 16-635-07, 16-635-35,

16-635-46, 16-635-99-16-636-35, 16-636-99 XDR Data Error RAP............................... 2-231

16-637-11, 16-637-26, 16-637-38, 16-637-47, 16-637-66, 16-637-67, 16-637-93,

16-637-95 File Error RAP................................................................................................ 2-232

16-638-66, 16-638-67, 16-639-38, 16-639-46, 16-640-28, 16-640-35, 16-640-46,

16-641-00, 16-641-26, 16-641-46 O/S Failure RAP........................................................ 2-232

16-642-46, 16-642-47, 16-643-19, 16-643-26, 16-643-47, 16-644-11 Unable To

Close File RAP................................................................................................................ 2-233

16-644-11, 16-644-26, 16-644-46, 16-644-47, 16-644-66, 16-644-67, 16-645-11, 16-645-26,

16-645-46, 16-645-47, 16-645-66, 16-645-67 Unable To Read From File RAP............. 2-233

ColorQube® 9303 Family

February 2013

2-3

Status Indicator RAPs

Page 26

16-646-26, 16-647-19, 16-647-26, 16-649-35, 16-650-35, 16-650-99

Invalid Service Attribute RAP.......................................................................................... 2-234

16-651-19, 16-651-35, 16-651-99, 16-652-38, 16-652-99, 16-653-38, 16-654-38,

16-654-99, 16-655-38, 16-656-38 Register Failure RAP ................................................ 2-234

16-658-07, 16-659-11, 16-659-28, 16-659-93, 16-659-95, 16-660-95, 16-660-99,

16-661-95 Parser Utility Open Failure RAP .................................................................... 2-235

16-662-11, 16-662-28, 16-662-93, 16-662-95, 16-663-28, 16-663-93, 16-663-95

Parser Utility Template Failed To Parse RAP ................................................................. 2-235

16-664-11, 16-664-28, 16-664-93, 16-664-95, 16-665-95

Parser Utility Closing Failure RAP .................................................................................. 2-236

16-666-11, 16-666-28, 16-666-93, 16-666-95 Parser Utility Invocation Failed RAP....... 2-236

16-667-11, 16-667-28, 16-667-95, 16-668-47 Parser Utility Set Status Failure RAP ..... 2-237

16-668-93, 16-668-95 Unable To Determine Local File Statistics RAP .......................... 2-237

16-669-28, 16-669-93, 16-669-95, 16-670-00 Unable To Write Job Template RAP ...... 2-238

16-670-11, 16-670-28, 16-670-47, 16-670-93, 16-671-00, 16-671-47

Unable To Decode Template File RAP........................................................................... 2-238

16-617-93, 16-671-95, 16-672-09, 16-672-95, 16-673-95, 16-674-00, 16-674-09,

16-675-00, 16-6700-00, 16-700-35 File Error RAP......................................................... 2-239

16-674-09, 16-675-00, 16-700-00, 16-701-00, 16-701-99, 16-702-00, 16-702-95,

16-707-00, 16-709-00 XSA Database Failure RAP ........................................................ 2-239

16-710-00, 16-710-35, 16-716-00, 16-728-00, 16-730-00, 16-730-28, 16-730-35, 16-730-66,

16-740-19, 16-750-07, 16-750-09, 16-750-11 Unable To Create Client Handle RAP .... 2-240

16-742-19 Hard Disk ODIO Failure RAP ........................................................................ 2-240

16-750-14, 16-750-19, 16-750-26, 16-750-35, 16-750-38, 16-750-46, 16-750-47,

16-750-66, 16-750-67, 16-750-90 Invalid Request RAP................................................. 2-241

16-750-92, 16-750-93, 16-750-95, 16-751-00, 16-751-07, 16-751-09, 16-751-11,

16-751-14, 16-751-19, 16-751-26 Database Error RAP ................................................. 2-241

16-751-28, 16-751-35, 16-751-38, 16-751-46, 16-751-66, 16-751-67, 16-751-92, 1

6-751-93 Unknown Attribute RAP................................................................................... 2-242

16-752-00, 16-753-00 File Cabinet Application Registration Error RAP ......................... 2-242

16-752-07, 16-752-09, 16-752-14, 16-752-19, 16-752-26, 16-752-28, 16-752-35,

16-752-46, 16-752-47 Invalid File Details RAP............................................................... 2-243

16-752-66, 16-752-67, 16-752-92, 16-752-93, 16-752-95, 16-753-09, 16-753-14,

16-753-19, 16-753-26, 16-753-28 Scan to FAX Registration Error RAP........................ 2-243

16-753-35, 16-753-46, 16-753-47, 16-753-66, 16-753-67, 16-753-90, 16-753-92,

16-753-93, 16-753-95, 16-753-09 Data Store Read Failure RAP................................... 2-244

16-754-14, 16-754-19, 16-754-26, 16-754-28, 16-754-35, 16-754-46, 16-754-47,

16-754-66, 16-754-67, 16-754-68 OS Error RAP ........................................................... 2-244

16-754-90, 16-754-92, 16-754-92, 16-754-93, 16-754-95, 16-755-00, 16-755-09,

16-755-14, 16-755-19, 16-755-26, 16-755-28 Fault Service Error RAP......................... 2-245

16-755-35, 16-755-46, 16-755-47, 16-755-67, 16-755-90, 16-755-93, 16-755-99,

16-756-09, 16-756-14 Request Error RAP...................................................................... 2-245

16-756-35, 16-756-46, 16-756-47, 16-756-66, 16-756-67, 16-756-93, 16-757-09,

16-757-14, 16-757-19, 16-757-26 NVM Corrupt RAP..................................................... 2-246

16-757-35, 16-757-46, 16-757-47, 16-757-66, 16-757-67, 16-757-93, 16-758-09,

16-758-14, 16-758-19, 16-758-26 Unable to Write NVM Value RAP.............................. 2-246

16-758-35, 16-758-46, 16-758-47, 16-758-66, 16-758-67, 16-758-93, 16-759-09,

16-759-14, 16-759-19, 16-759-26 Service Run Loop Failed RAP .................................. 2-247

16-759-46, 16-759-47, 16-759-66, 16-759-67, 16-759-93, 16-760-09, 16-760-14,

16-760-19, 16-760-26, 16-760-46 Fail to Enable Process RAP...................................... 2-247

16-760-47, 16-760-67, 16-760-68, 16-760-93, 16-760-99, 16-761-09, 16-761-14,

16-761-19, 16-761-26, 16-761-46 File Error RAP........................................................... 2-248

16-761-47 to 16-769-95 Other Network Faults 1 RAP.................................................... 2-248

16-770-09 to 16-779-95 Other Network Faults 2 RAP.................................................... 2-249

16-780-00 to 16-789-47 Other Network Faults 3 RAP.................................................... 2-250

16-790-09 to 16-799-47 Other Network Faults 4 RAP.................................................... 2-251

16-800-09 to 16-809-47 Other Network Faults 5 RAP.................................................... 2-252

16-810-00 to 16-16-819-47 Other Network Faults 6 RAP............................................... 2-253

16-820-47 to 16-829-47 Other Network Faults 7 RAP.................................................... 2-253

16-830-47 to 16-839-47 Other Network Faults 8 RAP.................................................... 2-254

16-840-47 to 16-849-47 Other Network Faults 9 RAP.................................................... 2-254

16-850-47 to 16-859-47 Other Network Faults 10 RAP.................................................. 2-255

16-860-47 to 16-869-47 Other Network Faults 11 RAP.................................................. 2-255

16-870-47 to 16-879-47 Other Network Faults 12 RAP.................................................. 2-256

16-880-47 to 16-890-47 Other Network Faults 13 RAP.................................................. 2-256

16-891-00, 16-892-00 Edge Server Auto Registration Failed RAP................................. 2-257

16-900-19 to 16-909-19 Other Network Faults 14 RAP.................................................. 2-257

16-910-19 to 16-919-19 Other Network Faults 15 RAP.................................................. 2-258

16-920-19 to 16-929-19 Other Network Faults 16 RAP.................................................. 2-258

16-930-19 to 16-939-19 Other Network Faults 17 RAP.................................................. 2-259

16-940-19 to 16-949-19 Other Network Faults 18 RAP.................................................. 2-259

16-950-19 to 16-959-19 Other Network Faults 19 RAP.................................................. 2-260

16-960-19 to 16-969-19 Other Network Faults 20 RAP.................................................. 2-260

16-975-19 to 16-979-35 Other Network Faults 21 RAP.................................................. 2-261

16-980-00 to 16-989-35 Other Network Faults 22 RAP.................................................. 2-261

16-985-19, 16-986-19 Network Scanning Application Registration Error RAP............... 2-262

16-987-19, 16-988-19 Server Fax Application Registration Error RAP........................... 2-262

16-989-19 Disk Encryption Operation Failed RAP.......................................................... 2-263

16-990-00 to 16-999-35 Other Network Faults 23 RAP.................................................. 2-263

16A Network Error Entry RAP......................................................................................... 2-264

16B FTP or SMB Unable to Connect to Remote Server RAP......................................... 2-264

16C Remote Directory Lock Failed RAP......................................................................... 2-266

16D Wireless Connectivity RAP...................................................................................... 2-267

Chain 19 - Image Processing

19-300-00 to 19-310-00 Image Disk (HDD) Failure RAP................................................ 2-269

19-401-00, 19-402-00 Stress Out of Memory RAP ......................................................... 2-269

19-403-00 EPC Out of Memory RAP .............................................................................. 2-270

19-409-00 Job Integrity Failure RAP............................................................................... 2-270

19-410-00 to 19-410-13 Image Structure Failure RAP ................................................... 2-271

19-750-00 EPC Memory Change Detected RAP ............................................................ 2-271

19-752-00 Image Rotation Detected RAP....................................................................... 2-272

19-754-00 Image Disk Change RAP....... ....... ...... ....... ...... ....................................... ...... . 2-272

Chain 20 - Fax

20-302-00, 20-303-00 Fax Reset Failure RAP................................................................ 2-273

20-305-00 Fax System Low Memory Unrecoverable RAP ............................................. 2-273

20-320-00 Fax Fault Not Cleared by Reset RAP ............................................................ 2-274

20-322-00 Non-Volatile Device not Installed RAP .......................................................... 2-274

20-323-00, 20-324-00 Fax System Memory Low RAP ................................................... 2-275

20-331-00, 20-338-00, 20-339-00, 20-341-00, 20-345-00 Fax Network Line 1 Fault RAP 2-275

20-332-00, 20-340-00 Fax Network Line 2 Fault RAP.................................................... 2-276

20-342-00 Fax File Integrity Fault RAP........................................................................... 2-276

20-701-00 Fax Phone Book Download Failed RAP ........................................................ 2-277

Status Indicator RAPs

February 2013

2-4

ColorQube® 9303 Family

Page 27

20-710-00, 20-711-00 Image Overwrite Error RAP......................................................... 2-277

20A Fax Entry RAP ......................................................................................................... 2-278

20B Unable To Send A Fax RAP.................................................................................... 2-278

20C Unable To Send A Fax To Some Machines RAP.................................................... 2-279

20D Unable To Receive A Fax RAP ............................................................................... 2-280

20E Fax Will Not Print RAP............................................................................................. 2-281

20F Fax Tab Not Available RAP ..................................................................................... 2-281

20G Fax Module Checkout.............................................................................................. 2-282

20H Fax Problems on Digital Networks RAP .................................................................. 2-282

Chain 22 - System Errors

22-300-05 to 22-309-04 Other Network Faults 24 RAP.................................................. 2-283

22-310-04 to 22-318-04 Other Network Faults 25 RAP.................................................. 2-283

22-315-04 One or More Modules Did Not Respond RAP ............................................... 2-284

22-319-04 IOT Integrity Problem While Printing a Job RAP ........................................... 2-284

22-321-00 SM Failed to Remove Scan to File RAP........................................................ 2-285

22-321-04 Proposal Response Time Out Error RAP ...................................................... 2-285

22-325-01 Cleaning Unit Extended Life Mode Entered RAP .......................................... 2-286

22-328-00 Incomplete System Information RAP............................................................. 2-286

22-330-00 Page Pack PIN Entry Locked RAP .............................................. ...... ............ 2-287

22-330-01 List Jobs Request Timed Out Between UI and Copy Controller RAP............ 2-287

22-330-02 List Jobs Request Timed Out Between Copy Controller and ESS Print

Service RAP.................................................................................................................... 2-288

22-330-03 List Jobs Request Timed Out Between Copy Controller and Scan to File

Service RAP.................................................................................................................... 2-288

22-330-04 List Jobs Request Timed Out Between Copy Controller and Scan to Fax

Service RAP.................................................................................................................... 2-289

22-330-05 List Jobs Request Timed Out Between Queue Utility and DC Job Service RAP2-289 22-330-06 ESS Scan to Distribution Service not Responding to List Jobs RPC Call RAP 2-290

22-350-01, 22-350-02 Software Detects Non-Valid Xerox SOK RAP............................. 2-290

22-351-01 to 22-351-03 SOK Write Failure RAP ............................................................ 2-291

22-352-00 Serial Number Missing RAP .......................................................................... 2-291

22-360-00 Service Plan Mismatch RAP.......................................................................... 2-292

22-371-00, 22-372-00 Fax Application Registration Error RAP ...................................... 2-292

22-701-04 Module Completion Message Received RAP................................................ 2-293

22-720-00 Service Registry Bad Data/Corrupted RAP ................................................... 2-293

22-721-00 No Response From The Service Registry RAP............................................. 2-294

22-750-04 to 22-755-17 Configuration Mismatch RAP ................................................... 2-294

Chain 42 - Fans and Cooling

42-504-00 Enclosure Fan Over Current RAP.................................................................. 2-295

42-505-00 Abatement Fan Over Current RAP ................................................................ 2-295

Chain 62 - Scanner

62-277-00 Scanner to DADH Communication Fail Entry RAP........................................ 2-297

62-310-00 Scanner to Single Board Contro ller Commun icati on Fail RAP ...................... 2- 297

62-450-00 to 62-472-00 Calibration Failure RAP............................................................ 2-298

62-473-00 UART RX Wrap Error RAP ............................................. ...... ....... ...... ....... ..... 2-299

62-474-00, 62-475-00 Stepper Speed/Reset Error RAP................................................. 2-299

62-476-00 Scan Carriage Home Sensor RAP................................................................. 2-300

62-477-00 to 62-481-00 Timing Errors RAP.................................................................... 2-301

62-484-00 Apps Code Not Present RAP...................... ....................................... ....... ..... 2-301

62-485-00 +12V Supply Error RAP................................................................................. 2-302

62-486-00 +24V Supply Error RAP................................................................................. 2-302

62-487-00 System Phase Lock Loop (PLL) Error RAP................................................... 2-303

62A Scanning Document Size RAP ................................................................................ 2-303

62B LED Exposure Lamp Failure RAP ........................................................................... 2-304

Chain 70 to 75 - Paper Supply

70-312-00 Tray 1 to Tray 3 Communication Failure RAP............................................... 2-305

70-305-00, 70-325-00 Lower Left Door Open RAP......................................................... 2-305

71-101-00 to 71-161-00 Tray 1 Mis-Feed Jam RAP ....................................................... 2-306

71-215-00 Tray 1 Elevate Up Failure RAP...................................................................... 2-307

71-320-00 Tray 1 Open In Run RAP............................................................................... 2-308

71A Tray 1 Empty RAP................................................................................................... 2-308

71B Tray 1 Wrong Size Paper RAP ................................................................................ 2-309

72-101-00 to 72-161-00 Tray 2 Mis-Feed Jam RAP ....................................................... 2-310

72-215-00 Tray 2 Elevate Up Failure RAP...................................................................... 2-311

72-320-00 Tray 2 Open in Run RAP............................................................................... 2-312

72A Tray 2 Empty RAP................................................................................................... 2-312

72B Tray 2 Wrong Size Paper RAP ................................................................................ 2-313

73-101-00 to 73-161-00 Tray 3 Mis-Feed Jam RAP ....................................................... 2-314

73-212-00 Tray 3 Elevate Encoder Failure RAP............................................................. 2-315

73-215-00 Tray 3 Hoist Failure RAP ............................................................................... 2-316

73-320-00 Tray 3 Open in Run RAP............................................................................... 2-317

73-325-00 Feeder HT Drawer Open in Run RAP............................................................ 2-317

73A Tray 3 Out of Paper RAP......................................................................................... 2-318

74-101-00, 74-160-00 to 74-161-00 Bypass Tray 4 Mis-Feed RAP................................ 2-318

74-120-00 Bypass Tray 4 Guides Move in Run RAP ...................................................... 2-319

74-214-00 Bypass Tray 4 Nudger Failure RAP............................................................... 2-319

74A Bypass Tray 4 Size Sensing Problems RAP ........................................................... 2-320

75-101-00, 75-160-00 to 75-161-00 Tray 5 Mis-Feed RAP............................................. 2-321

75-212-00, 75-215-00 Tray 5 Elevate Up Failure RAP ................................................... 2-322

75-213-00, 75-216-00 Tray 5 Elevate Down Failure RAP............................................... 2-323

75-312-00 IME to Tray 5 Communication Failure RAP................................................... 2-324

75-320-00 Tray 5 Opened In Run RAP........................................................................... 2-325

75-325-00 Tray 5 Undocked In Run RAP........................................................................ 2-325

75A Tray 5 Door Open During Run RAP......................................................................... 2-326

75B Tray 5 Empty RAP................................................................................................... 2-326

Chain 82 to 89 - Paper Transport

82-110-00 to 82-114-00, 82-152-00, 82-157-00 to 82-159-00, 82-164-00 to 82-166-00

Media Path Sensor (5) RAP.. ....... ...... ....... ...... ....... ...... ....................................... ...... ...... 2-327

82-125-00 to 82-133-00, 82-153-00, 82-160-00, 82-162-00, 82-163-00 Confirm

Sensor (16) RAP ............................................................................................................. 2-328

82-132-00, 82-155-00 Media Path Sensor 16 Duplex Mode RAP .................................. 2-329

82-133-00 Media Path Sensor 16 Time out from Tray 5 RAP......................................... 2-330

82-140-00, 82-142-00 Media Path Sheet Too Wide or Narrow RAP .............................. 2-331

82-141-00, 82-147-00, 82-148-00, 82-154-00 Media Path Sensor 14 RAP.................... 2-332

82-145-00, 82-146-00, 82-150-00, 82-151-00, 82-156-00

Media Path Sensor 14 Time Out in Duplex Mode RAP................................................... 2-334

82-161-00 Early Confirm Timeout RAP........................................................................... 2-336

82-500-00, 82-501-00 Vertical Transport Motor M2 Failure RAP.................................... 2-337

82-502-00, 82-503-00 Horizontal Transport Motor M6 Failure RAP ............................... 2-338

ColorQube® 9303 Family

February 2013

2-5

Status Indicator RAPs

Page 28

82-507-00, 82-508-00 Nip C and Nip D Release Solenoid Over Current RAP............... 2-339

82-510-00 Trailer Slowdown Calculation Fail RAP ......................................................... 2-339

83-110-00, 83-111-00, 83-113-00, 83-114-00, 83-118-00

Media Path Sensor 13 Duplex Mode RAP...................................................................... 2-340

83-112-00, 83-115-00, 83-116-00, 83-117-00, 83-119-00

Media Path Sensor 13 Invert Mode RAP ........................................................................ 2-342

83-120-00 to 83-125-00 Media Path Sensor 17 RAP ..................................................... 2-344

83-500-00 Output Transport Motor M5 Failure RAP ....................................................... 2-345

83-504-00 HPP Diverter Solenoid Failure RAP .............................................................. 2-346

83-506-00 Nip D Release Solenoid Failure RAP ............................................................ 2-346

88-500-00 to 88-502-00, 88-512-00 Preheat Thermal Error RAP................................... 2-347

88-508-00 Registration / Preheat Air Pump Incorrect Current RAP................................ 2-348

89-110-00 to 89-113-00, 89-129-00 Media Path Sensor 10 Failure RAP ....................... 2-349

89-125-00 to 89-128-00, 89-130-00, 89-131-00 Media Path Sensor 20 Failure RAP..... 2-350

89-500-00, 89-502-00 Registration Motor Over Current RAP......................................... 2-351

89-504-00 Registration Sensor Over Current RAP ......................................................... 2-352

89-520-00 Home Sensor Timeout RAP .......................................................................... 2-353

89-531-00 to 89-545-00 Registration Proc es s Error RAP. ....... ...... ....... ...... ....... ...... ....... 2-355

89-550-00, 89-551-00 Media Registration Error RAP..................................................... 2-355

89-555-00 Media Registration Out of Range RAP ................................................... ....... 2-356

89-561-00 Media Registration Parame ters Reset RAP .... ....... ...... ....... .......................... 2-356

89-562-00 Incorrect Media RAP...................................................................................... 2-357

89-564-00 Calibration Image Error RAP ......................................................................... 2-357

89-565-00, 89-566-00 Scan Measurement Was Out Of Range RAP ............................. 2-358

89-567-00 Calibration Scan Detected Floating Point Exception RAP............................. 2-358

Chain 91 - Marking Unit

91-500-00, 91-600-00 Initial Position Error RAP............................................................. 2-359

91-501-00 to 91-502-00 Image Timing Error RAP .......................................................... 2-359

91-503-00 Print Image Data Did Not Arrive From the Controller in Time RAP ............... 2-360

91-504-00, 91-505-00 Printhead Stitch Motor Over Current RAP................................... 2-360

91-506-00 to 91-509-00 Roll Motor Over Current RAP................................................... 2-361

91-510-00, 91-511-00 X Axis Motor Over Current RAP.................................................. 2-362

91-512-00, 91-605-00 Marking Unit Motor Short RAP.................................................... 2-363

91-513-00, 91-514-00, 91-581-00, 91-583-00 IOD Drive Error RAP .............................. 2-364

91-515-00 Vertical Wiper Motor Over Current RAP ........................................................ 2-365

91-516-00 Low Pressure Assist Over Current RAP ........................................................ 2-366

91-517-00 Marking Unit Air Pump Over Current RAP..................................................... 2-366

91-519-00 to 91-522-00, 91-655-00 to 91-658-00, 91-683-00 to 91-690-00,

91-807 to 91-811-00 Printhead NVM Read or Write Error RAP...................................... 2-367

91-523-00 to 91-558-00, 91-664-00 to 91-667-00, 91-800-00 to 91-803-00,

91-856-00 to 91-859-00 Printhead Thermal Error RAP .................................................. 2-368

91-559-00 Marking Unit Components Out of Position RAP ............................................ 2-369

91-560-00 Carriage Selection Time Out RAP ................................................................. 2-371

91-562-00, 91-563-00 Upper Carriage Error RAP .......................................................... 2-372

91-565-00, 91-566-00 Upper Printhea d Restra int Err or RAP .. ...... ....... ...... .................... 2-373

91-567-00 to 91-568-00 Lower Carriage Error RAP ....................................................... 2-374

91-570-00, 91-571-00 Lower Printhea d Restra int Err or RAP .. ...... ....... ...... .................... 2-375

91-572-00, 91-573-00, 91-575-00 Wiper Vertical Error RAP .......................................... 2-376

91-574-00, 91-576-00, 91-598-00 Wiper Horizontal Error RAP...................................... 2-377

91-586-00 Quad Wave Amplifier Short RAP................................................................... 2-378

91-587-00, 91-588-00 Quad Wave Amp lifie r Therma l Error RAP................................... 2-379

91-607-00, 91-608-00 Printhead to Drum Error RAP...................................................... 2-379

91-610-00 to 91-613-00 Printhead Wave Amp Calibration Error RAP............................ 2-380

91-614-00 to 91-617-00 Printhead Data Error RAP ........................................................ 2-381

91-630-00 IOD Scan Process Failure RAP..................................................................... 2-381

91-631-00 IOD Dark Adjust Failure RAP ........................................................................ 2-382

91-636-00 IOD in Degraded Mode RAP ......................................................................... 2-383

91-637-00 Drum Runout Calibration Needed RAP ......................................................... 2-385

91-638-00 IOD Detects Chronic Jet Error RAP............................................................... 2-386

91-660-00 to 91-663-00, 91-820-00 to 91-823-00 Printhead Link Error RAP ................. 2-387

91-669-00 Excessive Skew RAP .................................................................................... 2-388

91-670-00 Scanned Image Out of Sequence RAP ......................................................... 2-388

91-671-00 Fiducials Not Found RAP .............................................................................. 2-389

91-672-00 Missing Jets RAP........................................................................................... 2-389

91-673-00 Floating Point Error RAP ............................................................................... 2-390

91-674-00 to 91-677-00, 91-812-00 to 91-815-00 Printhead Adjustment Error RAP...... 2-390

91-678-00 to 91-681-00, 91-816-00 to 91-819-00, 91-961-00 to 91-964-00,

Printhead Convergence Adjustment Error RAP .............................................................. 2-391

91-682-00 Ambient Thermistor Error RAP ...................................................................... 2-392

91-698-00, 91-699-00, 91-706-00, 91-712-00, 91-718-00, 91-720-00, 91-729-00,

91-730-00, 91-732-00 IOD Excessive Head Misalignment RAP..................................... 2-393

91-721-00, 91-722-00, 91-735-00, 91-736-00 IOD Contamination Error RAP................ 2-395

91-725-00 to 91-728-00, 91-945-00 to 91-948-00, IOD Bad Target Scan RAP.............. 2-396

91-824-00 PQM Insufficient Ink RAP .............................................................................. 2-397

91-825-00 PQM Insufficient Paper RAP ......................................................................... 2-397

91-826-00 PQM Insufficient Jets RAP ............................................................................ 2-398

91-827-00 PQM Align Needed RAP................................................................................ 2-398

91-828-00 PQM Y-Dot Position Needed RAP................................................................. 2-399

91-829-00 PQM Drum Runout Needed RAP .................................................................. 2-399

91-830-00 PQM Uniformity Needed RAP ....................................................................... 2-400

91-831-00 PQM Uniformity Reset Needed RAP ............................................................. 2-400

91-832-00 PQM Empty Waste Tray RAP........................................................................ 2-401

91-833-00 PQM Cleaning Pages Needed RAP .............................................................. 2-401

91-834-00 PQM Tool Not Usable RAP ........................................................................... 2-402

91-835-00 PQM Tool Manually Disabled RAP................................................................ 2-402

91-836-00 PQM System Busy RAP ................................................................................ 2-403

91-837-00 PQM Align Calibration Needed RAP ............................................................. 2-403

91-838-00 PQM: CLD Baseline Needed RAP................................................................. 2-404

91-842-00 to 91-845-00 Printhead Nvram Read or Decode Error RAP.......................... 2-404

91-848-00 to 91-851-00 IOD Align Calibration Error RAP .............................................. 2-405

91-852-00 to 91-854-00 Y Dot Position SVD Calculation RAP....................................... 2-405

91-855-00 Thermal Safety Circuit Failure Undetected RAP ........................................... 2-406

91-929-00 to 91-940-00 IOD Jet Position Noise RAP..................................................... 2-406

91-941-00 to 91-944-00 PQM Too Many Purges RAP ................................................... 2-407

91-949-00 to 91-952-00 Closed Loop Drift Baseline RAP .............................................. 2-408

91-953-00 to 91-960-00, 91-965-00 to 91-968-00 Closed Loop Drift Measurement RAP 2-409

91-970-00 to 91-981-00 Printhead Reservoir and Jet Stack Heater Unstable RAP ....... 2-410

91A Printhead Communications RAP ............................................................................. 2-411

Chain 92 - IOT Process Control

92-501-00 to 92-504-00, 92-519-00 Serial Link Safety Transient RAP........................... 2-413

92-505-00, 92-506-00 Marking Unit Communications Error RAP................................... 2-413

92-510-00, 92-511-00 Marking Unit Ink Delivery Communications Error RAP ............... 2-414

Status Indicator RAPs

February 2013

2-6

ColorQube® 9303 Family

Page 29

92-515-00, 92-516-00 Drum Driver Communications Error RAP.................................... 2-414

92-520-00 Power Supply Communications Error RAP.................................................... 2-415

92-525-00, 92-526-00 Media Path Communications Error RAP ..................................... 2-415

92-530-00 3TM Serial Link Error RAP............................................................................. 2-416

92-531-00 Paper Tray Module Communications Error RAP ........................................... 2-416

92-535-00, 92-536-00 Tray 5 Communications Error RAP............................................. 2-417

92-541-00 ADC Interrupt Storm Fault RAP................................................................ ..... 2-417

92-542-00 PS Interrupt Storm Fault RAP........................................................................ 2-418

92-543-00, 92-544-00 MU Interrupt Storm Faults RAP................................................... 2-418

92-545-00 DD Interrupt Storm Fault RAP ....................................................................... 2-419

92-546-00, 92-547-00 MP Interrupt Storm Faults RAP................................................... 2-419

92-548-00 TTM Interrupt Storm Fault RAP ..................................................................... 2-420

92-549-00 PFP Interrupt Storm Fault RAP...................................................................... 2-420

92-551-00 CIS Interrupt Storm Fault RAP........................................ ...... ....... ...... ....... ..... 2-421

92-550-00, 92-555-00 System Timer Error RAP............................................................. 2-421

92-552-00 SBC Interrupt Storm Fault RAP ..................................................................... 2-422

92-554-00 AC Line Failed RAP....................................................................................... 2-422

92-556-00, 92-557-00, 92-558-00, 92-559-00 ECM Failure RAP ................................... 2-423

92-560-00, 92-561-00 Marking Unit Firmware Version Mismatch RAP .......................... 2-423

92-562-00 Drum Driver Firmware Version Mismatch RAP.............................................. 2-424

92-563-00 Power Supply Firmware Version Mismatch RAP........................................... 2-424

92-564-00 Media Path Firmware Version Mismatch RAP............................................... 2-425

92-565-00 3TM Firmware Version Mismat ch RAP....... ....... ...... ....... ...... ....... ...... ....... ..... 2-425

92-566-00 Tray 5 Firmware Version Mismatch RAP....................................................... 2-426

92-567-00 ECM FPGA Version Mismatch RAP .............................................................. 2-426

92-568-00 ECM Initialization Error RAP.......................................................................... 2-427

92-569-00 Image FPGA Version Mismatch RAP ............................................................ 2-427

92-570-00 Interrupt Storm Fault RAP.............................................................................. 2-428

92-571-00 Software Error RAP ....................................................................................... 2-428

92-575-00 ADC Out of Range RAP................. ....... ...... ....... ...... ....... ...... ....... ...... ....... ..... 2-429

92-579-00 CDI Submit Sheet Error RAP...................... ....... ...... ....... ...... ....... .................. 2-429

92-581-00 Image Transfer Error RAP ................................. ...... ....... ...... ....... ...... ....... ..... 2-430

92-583-00 Cold Temperature Boot Time-out RAP.......................................................... 2-430

92-585-00 LVDS Contone Terminal Error During Image Transfer RAP.......................... 2-431

92-586-00 Print Engine Speed Fault RAP....................................................................... 2-431

92-598-00, 92-599-00, 92-600-00, 92-610-000 to 92-614-00, IME NVRAM Error RAP.. 2-432

92-803-00, 92-804-00 DSP2 Overlay Error RAP ............................................................ 2-432

92-805-00 Fuse A Blown RAP ............................... ...... ....... ....................................... ..... 2-433

92-806-00 Fuse B Blown RAP ............................... ...... ....... ....................................... ..... 2-434

92-807-00 Diagnostic Routine Not Implemente d RAP.................................................... 2-434

Chain 93 - Ink Delivery

93-501-00 to 93-516-00 Ink Loader Is Jammed RAP...................................................... 2-435

93-520-00, 93-521-00, 93-522-00 Ink Melt Reservoir Thermal Error RAP...................... 2-435

93-523-00 to 93-526-00, 93-527-0 0 to 93-530- 00, 93-53 2- 00, 93-533-00, 93-957-00

Ink Melt Error RAP .......................................................................................................... 2-436

93-525-00, 93-528-00, 93-531-00, 93-534-00 Ink Melt Thermistor Error RAP................ 2-437

93-535-00 to 93-537-00, 93-958-00 Upper Umbilical Thermal Error RAP...................... 2-438

93-538-00 to 93-540-00, 93-959-00 Lower Umbilical Thermal Error RAP...................... 2-439

93-545-00 to 93-548-00 Ink Melt Conductivity Error RAP............................................... 2-440

93-549-00 to 93-552-00 and 93-557-00 to 93-560-00 Printheads 1 and 3 Printhead

Reservoir Fill Error RAP.................................................................................................. 2-440

93-553-00 to 93-556-00 and 93-561-00 to 93-564-00 Printheads 2 and 4 Printhead

Reservoir Fill Error RAP.................................................................................................. 2-443

93-565-00 to 93-599-00 and 93-800-00 to 93-812-00 Printheads 1, 2, 3 & 4 Ink Level

Sense Error RAP............................................................................................................. 2-445

93-813-00 to 93-820-00 Ink Melt Reservoir Level Sense Failure RAP ........................... 2-446

93-825-00, 93-892-00 Ink Key Plate Motor Over Current RAP....................................... 2-447

93-871-00 to 93-874-00 Ink Level Sense Error RAP....................................................... 2-447

93-890-00 Marking Unit Air Solenoid Over Current RAP................................................ 2-448

93-891-00 Ink Transport Over Current RAP.................................................................... 2-448

93-901-00 to 93-904-00 Ink Melt Reservoir Fill Failure RAP........................................... 2-449

93-909-00 to 93-924-00 Printhead Reservoir Level Failure RAP.................................... 2-449

93-933-00 to 93-936-00 Head Purge Failure RAP .......................................................... 2-450

93-937-00 to 93-940-00 Ink Melt Reservoir Leak Error RAP .......................................... 2-450

93A Ink Melt Reservoir Check RAP ................................................................................ 2-451

93B Ink Leak Checkout RAP........................................................................................... 2-452

Chain 94 - Ink Transfer

94-504-00 Cleaning Unit Reservoir Pressure Low RAP.................................................. 2-453

94-505-00 Cleaning Unit Reservoir Pressure High RAP................................................. 2-453

94-510-00, 94-512-00 Drum Image Initial Position Error RAP ........................................ 2-454

94-514-00, 94-518-00 Drum Imaging Error RAP............................................................. 2-455

94-519-00 Drum Imaging Error RAP............................................................................... 2-455

94-520-00 Cleaning Unit Drive Error RAP....................................................................... 2-456

94-522-00 Cleaning Unit Motor Stall RAP....................................................................... 2-456

94-524-00 Drum Drive Motor Over Current RAP ............................................................ 2-458

94-526-00 Drum Drive Stall RAP .................................................................................... 2-458

94-527-00, 94-531-00 Cleaning Unit Early Life Over Current RAP................................. 2-460

94-528-00, 94-532-00, 94-533-00 Cleaning Unit Over Current RAP .............................. 2-460

94-534-00 Drum Drive Belt Slip RAP .............................................................................. 2-461

94-535-00 Drum Driver Command Current Error RAP.................................................... 2-462

94-536-00, 94-538-00, 94-540-00, 94-542-00, 94-544-00, 94-546-00, 94-632-00,

94-633-00 Drum Heat Error RAP.................................................................................... 2-463

94-545-00 Drum Runout Calibration Error RAP.............................................................. 2-464

94-547-00, 94-555-00 Y-Axis Belt Ratio Error RAP........................................................ 2-464

94-548-00 Y-Axis Position Error RAP ............................................................................. 2-465

94-549-00 Drum Runout Calibration Error RAP.............................................................. 2-465

94-551-00, 94-552-00, 94-553-00 Drum Y-Axis Error RAP............................................. 2-466

94-558-00, 94-560-00, 94-562-00, 94-564-00, 94-566-00

Cleaning Unit Position Error RAP.................................................................................... 2-466

94-568-00, 94-570-00, 94-572-00, 94-573-00 Cleaning Unit Data Error RAP ................ 2-467

94-574-00 Cleaning Unit Sync Error RAP....................................................................... 2-467

94-610-00, 94-612-00 Cleaning Unit Error RAP.............................................................. 2-468

94-611-00 Cleaning Unit Removal Pump Test Fail RAP................................................. 2-468

94-615-00 Non Xerox Cleaning Unit Detected RAP........................................................ 2-469

94-616-00 Cleaning Unit Low Oil Detected RAP............................................................. 2-469

94-617-00, 94-618-00 Oil Pump Error RAP .................................................................... 2-470

94-619 Cleaning Unit Delivery Line Blocked RAP .. ...... ....... ...... ....... ............................... 2- 47 0

94-620-00 Drum Fan Stall RAP....................................................................................... 2-471

94-621-00 Abatement Fan Stall RAP.............................................................................. 2-471

94-622-00 Cleaning Unit Unusable RAP......................................................................... 2-472

94-629-00 Extreme Customer Usage RAP ..................................................................... 2-473

94-631-00 Cleaning Unit Connectivity Failure RAP ........................................................ 2-473

ColorQube® 9303 Family

February 2013

2-7

Status Indicator RAPs

Page 30

94-634-00, 94-635-00 DMU Thermistor Failure RAP...................................................... 2-474

94A Enclosure Fan Error RAP ........................................................................................ 2-474

94B Drum Drive Control Test Actions RAP..................................................................... 2-475

Chain 99 - PEST

99-000-00 to 99-067-00 PEST Error 1 RAP.................................................................... 2-477

99-081-00 to 99-112-00 PEST Error 2 RAP.................................................................... 2-478

99-120-00 to 99-140-00 PEST Error 3 RAP.................................................................... 2-479

99-143-00 to 99-150-00 PEST Error 4 RAP.................................................................... 2-479

99-180-00 to 99-217-00 PEST Error 5 RAP.................................................................... 2-480

99-221-00 to 99-244-00 PEST Error 6 RAP.................................................................... 2-481

99-250-00 to 99-271-00 PEST Error 7 RAP.................................................................... 2-482

99-272-00 to 99-292-00 PEST Error 8 RAP.................................................................... 2-483

99-293-00 to 99-312-00 PEST Error 9 RAP.................................................................... 2-484

99-313-00 to 99-329-00 PEST Error 10 RAP.................................................................. 2-485

99-330-00 to 99-349-00 PEST Error 11 RAP.................................................................. 2-486

99-360-00 to 99-382-00 PEST Error 12 RAP.................................................................. 2-487

99-394-00 to 99-413-00 PEST Error 13 RAP.................................................................. 2-488

99-414-00 to 99-428-00 PEST Error 14 RAP.................................................................. 2-489

99-429-00 to 99-443-00 PEST Error 15 RAP.................................................................. 2-490

99-444-00 to 99-457-00 PEST Error 16 RAP.................................................................. 2-491

99-460-00 to 99-477-00 PEST Error 17 RAP.................................................................. 2-492

99-480-00 to 99-497-00 PEST Error 18 RAP.................................................................. 2-494

99-500-00 to 99-515-00 PEST Error 19 RAP.................................................................. 2-495

99-516-00 to 99-533-00 PEST Error 20 RAP.................................................................. 2-496

99-534-00 to 99-548-00 PEST Error 21 RAP.................................................................. 2-497

99-549-00 to 99-563-00 PEST Error 22 RAP.................................................................. 2-499

99-564-00 to 99-565-00 PEST Error 23 RAP.................................................................. 2-500

99-600-00 to 99-605-00 PEST Error 24 RAP.................................................................. 2-500

99-606-00 to 99-610-00 PEST Error 25 RAP.................................................................. 2-501

99-611-00 to 99-625-00 PEST Error 26 RAP.................................................................. 2-501

99-626-00 to 99-640-00 PEST Error 27 RAP.................................................................. 2-502

99-641-00 to 99-655-00 PEST Error 28 RAP.................................................................. 2-503

99-656-00 to 99-670-00 PEST Error 29 RAP.................................................................. 2-504

99-671-00 to 99-685-00 PEST Error 30 RAP.................................................................. 2-505

99-686-00 to 99-700-00 PEST Error 31 RAP.................................................................. 2-506

99-701-00 to 99-721-00 PEST Error 32 RAP.................................................................. 2-507

99-730-00 to 99-742-00 PEST Error 33 RAP.................................................................. 2-507

99-743-00 to 99-766-00 PEST Error 34 RAP.................................................................. 2-508

99-767-00 to 99-782-00 PEST Error 35 RAP.................................................................. 2-509

99-785-00 to 99-802-00 PEST Error 36 RAP.................................................................. 2-510

99-805-00 to 99-823-00 PEST Error 37 RAP.................................................................. 2-510

99-824-00 to 99-838-00 PEST Error 38 RAP.................................................................. 2-512

99-839-00 to 99-871-00 PEST Error 39 RAP.................................................................. 2-513

99-872-00 to 99-887-00 PEST Error 40 RAP.................................................................. 2-515

99-890-00 to 99-904-00 PEST Error 41 RAP.................................................................. 2-516

99-905-00 to 99-921-00 PEST Error 42 RAP.................................................................. 2-518

99-922-00 to 99-938-00 PEST Error 43 RAP.................................................................. 2-520

99-939-00 to 99-954-00 PEST Error 44 RAP.................................................................. 2-521

99-955-00 to 99-962-00 PEST Error 45 RAP.................................................................. 2-523

99-992-00 PEST Error 46 RAP............................................................. ...... ....... ...... ....... 2-524

99-996-00 to 99-999-00 PEST Error 47 RAP.................................................................. 2-524

OF - Other Faults

OF 1 Unusual Noise RAP ............................................................................................... 2-525

OF 2 UI Touch Screen Failure RAP................................................................................ 2-530

OF 3 Unresponsive Machine RAP .................................................................................. 2-531

OF 4 Status Codes and Messages RAP......................................................................... 2-534

OF 4a Status Codes in Numerical Order ........................................................................ 2-534

OF 4b Status Messages in Alphabetical Order ............................................................... 2-572

OF 5 Boot Up Failure RAP.............................................................................................. 2-603

OF 6 Fans and Air Systems RAP.................................................................................... 2-606

OF 7 Sleep Mode RAP.................................................................................................... 2-606

OF 8 Multi-feed RAP ....................................................................................................... 2-607

OF 9 Ink Stick Count Mismatch....................................................................................... 2-608

OF 10 Intermittent Failure RAP....................................................................................... 2-609

OF 11 Unable to Load Ink Sticks .................................................................................... 2-611

OF 12 Service Code RAP............................................................................................... 2-611

OF 13 Convenience Stapler RAP ................................................................................... 2-614

OF 14 Extensible Interface Platform RAP....................................................................... 2-615

OF 15 Xerox Secure Access RAP .................................................................................. 2-616

OF 16 POST Error RAP .................................................................................................. 2-618

Status Indicator RAPs

February 2013

2-8

ColorQube® 9303 Family

Page 31

01-505-00 Mid Left Door Open RAP

01-506-00 Upper Left Door Open RAP

01-505-00 The mid door interlock switch detects that the mid left door is open.

Initial Actions

WARNING

• Check the actuator on the mid left door assembly, PL 70.30 Item 16. If the actuator is damaged, install a new mid left door assembly, PL 70.30 Item 16.

• Make sure the latch springs on the mid left door are installed correctly. Make sure that the mid left door closes correc tly. If necessary, install a new mid left door assembly, PL 70.30

Item 16.

Procedure

Enter dC330 code 01-101 to check the mid d oor i nterloc k switc h, S0 1-101 , PL 82.10 I tem 10. Actuate S01-101.

Go to WD 8.1. Check S01-101. References:

• GP 13 How to Check a Switch.

•PJ104, Media Path Driver PWB.

• 01C +3.3V Distribution RAP.

• 01L 0V Distribution RAP Install new components as necessary:

• Mid door interlock switch, PL 82.10 Item 10.

• Media path driver PWB, PL 1.15 Item 5 . PL 1.15 PL 1.15 Item 4 01-505-00 01-506-

Check that S01-101 is installed correctly.

The display changes.

01-506-00 The upper door interlock switch detects that the upper left door is open.

Initial Actions

WARNING

Ensure that the electricity to the ma chin e is swit ched of f while p er form ing tasks that do not need electricity. Refer to GP 14. Disconnect the power co rd. Electricity can cause death or injury. Moving parts can cause injury.

• Check the actuator on t he upper left door a ssembly, PL 70.30 Item 18. If the actu ator is damaged, install a new upper left door assembly, PL 70.30 Item 18.

• Make sure the latch springs , PL 70.30 Item 20 on the upper left door are installed c orrectly. Make sure that the middle left door close s correctly. If necessary, install a new upper left door assembly, PL 70.30 Item 18.

Procedure

Enter dC330 code 01-100 to check the upper door in terlock switch, S01-1 00, PL 82.10 Item

10. Actuate S01-100.

Go to WD 8.1. Check S01-100. References:

• GP 13 How to Check a Switch.

• PJ104, Media Path Driver PWB.

• 01C +3.3V Distribution RAP.

• 01L 0V Distribution RAP Install new components as necessary:

• Upper door interlock switch, PL 82.10 Item 10.

• Media path driver PWB, PL 1.15 Item 5.

Check that S01-100 is installed correctly.

The display changes.

ColorQube® 9303 Family

February 2013

2-9

Status Indicator RAPs

01-505-00, 01-506-00

Page 32

01-510-00 Front Door Open RAP

01-510-00 The front door interlock switch detects that the front door is open.

Initial Actions

WARNING

• Check the actuator on the front door moulding, PL 81. 11 Item 7. If the actuator is damaged, install a new front door assembly, PL 81.11 Item 11.

• Make sure the access magnetic catch, PL 81.11 Item 8 is not missing. Make sure that the front door closes correc tly. If necessary, install a new front door assembl y, PL 81.11 Item

11.

Procedure

Enter dC330 code 0 1-103 to check t he front door i nterlock switch, S01-103, PL 1.15 Item 7. Actuate S01-103.

Go to WD 9.3. Check S01-103. References:

• GP 13 How to Check a Switch.

•PJ801, Drum Driver PWB.

• 01B +3.3V ESTAR Distribution RAP.

• 01L 0V Distribution RAP Install new components as necessary:

• Front door interlock switch, PL 1.15 Item 7.

• Drum driver PWB, PL 1.15 Item 4.

Check that S01-103 is installed correctly.

The display changes.

01-525-00 +24V, +/-12V, +5V Short Circuit and Overload RAP

01-525-00 An over current condition has been detected with the +24V, +12V, -12V or +5V sup-

ply.

Procedure

WARNING

Ensure that the electricity to the ma chin e is swit ched of f while p er form ing tasks that do not need electricity. Refer to GP 14. Disconnect the power co rd. Electricity can cause death or injury. Moving parts can cause injury.

Switch off the machine, then switc h on the machine, GP 14. Check the PEST fault histo ry,

There are hard PEST faults shown.

dC123.

The yellow LED, Figure 1, illuminates within one minute. YN

Perform the short circuit checks that follow:

• +24V Short Circuit Check

• +12V Short Circuit Check

• -12V Short Circuit Check

• +5V Short Circuit Check If no short circuit is found and the su pply is still not available, ins tall a new power

supply unit, PL 1.15 Item 2.

Refer to WD 1.4 and WD 9.4. The voltage on PJ902 pin 31 on the Drum driver PWB

is less than +1.5V. YN

Install a new power supply unit, PL 1.15 Item 2.

Install a new drum driver PWB, PL 1.15 Item 4.

Perform the RAP(s) given by the hard PEST fault code(s).

Status Indicator RAPs

01-510-00, 01 -525-00

+24V Short Circuit Check Procedure

Switch off the machine, GP 14. Refer to WD 1.4. Disconnect PJDC1 from the power supply unit and check for a short circuit between pin 11 of the disconnected PJ and the chassis.

Refer to WD 1.5. Disconnect PJDC3 from the power supply unit and check for a short circuit between pin 15 of the disconnected PJ and the chassis.

With PJDC3 still disconnected from the power supply unit , check for a short circuit between pin 24 of the disconnected PJ and the chassis.

February 2013

2-10

The circuit is good.

Go to 01H and follow the procedure for the IME controller PWB. Go to 01H and follow the procedure for the Quad wave amp PWB.

The circuit is good.

Go to 01H and follow the procedure for the drum driver PWB.

The circuit is good.

ColorQube® 9303 Family

Page 33

Go to 01H and follow the procedure for the media path driver PWB.

Go to 01F and follow the procedure for the drum driver PWB.

Refer to WD 1.5. Disconnect P JDC4 from t he power supply unit and che ck for a sh ort circuit between pins 17 to chassis and from pin 18 to the chassis with the PJDC4 disconnected.

circuit is good. YN

Go to 01H and follow the procedure for the power distribution PWB.

No short has been found in th e +24V circuits, refer to the fa ult history for an in sight into the fault area, then go to 01H and check that area.

The

+12V Short Circuit Check Procedure

Switch off the machine, GP 14. Refer to WD 1.4. Disconnect P JDC1 from t he power supply unit and che ck for a sh ort circuit between pin 13 of the disconnected PJ and the chassis.

Go to 01E and follow the procedure for the IME controller PWB. Go to 01E and follow the procedure for the Quad wave amp PWB.

Refer to WD 1.5. Disconnect P JDC3 from t he power supply unit and che ck for a sh ort circuit between pin 17 of the disconnected PJ and the chassis.

Go to 01E and follow the procedure for the drum driver PWB.

With PJDC3 still disconnected from the power supply un it , check for a short circuit between pin 22 of the disconnected PJ and the chassis.

Go to 01E and follow the procedure for the media path driver PWB.

Refer to WD 1.5. Disconnect P JDC4 from t he power supply unit and che ck for a sh ort circuit between pin 14 of the disconnected PJ and the chassis.

Go to 01E and follow the procedure for the powe r distr ib uti on PWB.

No short has been found in th e +12V circuits, refer to the fa ult history for an in sight into the fault area, then go to 01E and check that area.

The circuit is good.

-12V Short Circuit Chec k

Procedure

Switch off the machine, GP 14. Refer to WD 1.4. Disconnect P JDC1 from t he power supply unit and che ck for a sh ort circuit between pin 12 of the disconnected PJ and the chassis.

Go to 01F and follow the procedure for the IME controller PWB. Go to 01F and follow the procedure for the Quad wave amp PWB.

The circuit is good.

With PJDC3 still disconnected from the power supply unit , check for a short circuit between pin 23 of the disconnected PJ and the chassis.

Go to 01F and follow the procedure for the media path driver PWB.

No short has been found in the -12V circuits, refer to the fault history for an insight into the fault area, then go to 01F and check that area.

The circuit is good.

+5V Short Circuit Check Procedure

Switch off the machine, GP 14. Refer to WD 1.4. Disconnect PJDC1 from the power supply unit and check for a short circuit between pin 17 of the disconnected PJ and the chassis.

Go to 01D and follow the procedure for the IME controller PWB. Go to 01D and follow the procedure for the Quad wave amp PWB.

Refer to WD 1.5. Disconnect PJDC3 from the power supply unit and check for a short circuit between pin 19 of the disconnected PJ and the chassis.

Go to 01D and follow the procedure for the drum driver PWB.

With PJDC3 still disconnected from the power supply unit , check for a short circuit between pin 20 of the disconnected PJ and the chassis.

Go to 01D and follow the procedure for the media path driver PWB.

Refer to WD 1.5. Disconnect PJDC4 from the power supply unit and check for a short circuit between pin 13 of the disconnected PJ and the chassis.

Go to 01D and follow the procedure for the power distribution PWB.

With PJDC4 still disconnected from the power supply unit , check for a short circuit between pin 11 of the disconnected PJ and the chassis.

Go to 01E and follow the procedure for the HDD.

The fault is still active. YN

Perform SCP 5 Final Actions.

Install a new power supply unit, PL 1.15 Item 2.

The circuit is good.

Refer to WD 1.5. Disconnect P JDC3 from t he power supply unit and che ck for a sh ort circuit between pin 16 of the disconnected PJ and the chassis.

ColorQube® 9303 Family

The circuit is good.

February 2013

2-11

Status Indicator RAPs

01-525-00

Page 34

Power supply unit

Yellow LED

Figure 1 Component location

01-530-00 +/- 50V Short Circuit and Overload RAP

01-530-00 An over current condition has been detected with the +50V or -50V supply.

Procedure

WARNING

Ensure that the electricity to the ma chin e is swit ched of f while p er form ing tasks that do not need electricity. Refer to GP 14. Disconnect the power co rd. Electricity can cause death or injury. Moving parts can cause injury.

Switch off the machine, then switc h on the machine, GP 14. Check the PEST fault histo ry,

There are hard PEST faults shown.

dC123.

The red LED, Figure 1, is illuminated. YN

Perform the short circuit checks that follow:

• +50V Short Circuit Check

• -50V Short Circuit Check If no short circuit is found and the su pply is still not available, ins tall a new power

supply unit, PL 1.15 Item 2.

Refer to WD 1.4 and WD 9.4. The voltage on PJ902 pin 29 on the d rum drive r PWB

is less than +1.5V. YN

Install a new power supply unit, PL 1.15 Item 2.

Install a new drum driver PWB, PL 1.15 Item 4.

Perform the RAP(s) given by the hard PEST fault code(s).

Status Indicator RAPs

01-525-00, 01 -530-00

+50V Short Circuit Check Procedure

Switch off the machine, GP 14. Refer to WD 1.4. Disconnect PJDC1 from the power supply unit and check for a short circuit between pin 10 of the disconnected PJ and the chassis.

Refer to WD 1.5. Disconnect PJDC3 from the power supply unit and check for a short circuit between pin 12 of the disconnected PJ and the chassis.

With PJDC3 still disconn ected from the power supply unit, check for a short circuit between pins 13 and 14 of the disconnected PJ and the chassis.

No short has been found in the +50V circuits, refer to the fau lt history for an insight i nto the fault area, then go to 01J and check that area.

February 2013

2-12

The circuit is good.

Go to 01J and follow the procedure for the IME controller PWB. Go to 01J and follow the procedure for the Quad wave amp PWB.

The circuit is good.

Go to 01J and follow the procedure for the media path driver PWB.

the circuit is good.

Go to 01J and follow the procedure for the drum driver PWB.

ColorQube® 9303 Family

Page 35

-50V Short Circuit Chec k

Procedure

Switch off the machine, GP 14. Refer to WD 1.4. Disconnect P JDC1 from t he power supply unit and che ck for a sh ort circuit between pin 18 of the disconnected PJ and the chassis.

Go to 01K and follow the procedure for the IME controller PWB. Go to 01K and follow the procedure for the Quad wave amp PWB.

The fault is still active. YN

Perform SCP 5 Final Actions.

Install a new power supply unit, PL 1.15 Item 2.

The circuit is good.

01-535-00 Power Interlock Failed: No Heater Requests RAP

01-535-00 The IME power interlock has failed because the AC power manager heater requests

are not being updated.

Procedure

WARNING

Ensure that the electricity to the ma chin e is swit ched of f while p er form ing tasks that do not need electricity. Refer to GP 14. Disconnect the power co rd. Electricity can cause death or injury. Moving parts can cause injury.

Switch off the machine, then switch on the machine, GP 14. Go to WD 9.3 and check the front door interlock switch (S01-103) and PJ801. The voltage at

PJ801 pin 4 on the drum driver PWB changes when the fr ont door interlock switch is actuated/deactuated. YN

Refer to GP 13, How to Check a Switch. Check the wiring between the interlock switch and PJ801 and repair the wirin g as neces sary, refer to REP 1.1. If ne cess ary, install new components:

• Front door interlock switch, (S01-103), PL 1.15 Item 7.

• Drum driver PWB, PL 1.15 Item 4.

Go to 01A, AC Power Distribution RAP and check for the correct AC supply. If necessary, install a new power supply unit, PL 1.15 Item 2.

Power supply unit

ColorQube® 9303 Family

Red LED

Figure 1 Component location

February 2013

2-13

Status Indicator RAPs

01-530-00, 01-535-00

Page 36

01-540-00, 01-544-00 +24V, +/-12V, +5V Failure RAP

01-540-00 The +24V, +12V, -12V and +5V supplies have shut down unexpectedly.

01-544-00 The IME +24V, +12V, -12V and +5V supplies have failed to switch on.

Procedure

WARNING

Switch off the machine, then switch on the machine, GP 14. Check that the three LEDs on the top of the power supply unit illuminate within one minute of switch-on, Figure 1.

Either the power supply unit is faulty or there is a sho rt circuit. R efer to WD 9.4 and WD

1.4. Measure the voltage at pin 27 of PJ902 on the drum driver PWB. The v oltage should

be greater than +2.5V, indicating the drum dr iver PWB is ena bling the +24V, +12V, -12V and +5V supplies in the power supply unit.

Check the c on d it i on o f t he dr u m dr iv er p o w er s upp ly interface c ab l e b e twe e n P JD C 2 on the power supply unit and PJ902 on the drum driver PWB. It should be correctly and securely connected at each end, and shoul d be undam aged. This cable ca rries power control signals from and to the power supply unit.

The LEDs illuminate.

The voltage is greater than +2.5V.

The cable is good.

Correct the cable c onnection or install a new drum driv er power supply in terface cable, PL 1.15 Item 10, as necessary.

Switch off the machine, GP 14. Check pin 24 of PJ902 on the drum driver PWB. Pin 24 is short circuit to ground. YN

Install a new power supply unit, PL 1.15 Item 2.

Repair the wiring, REP 1.1.

Install a new drum driver PWB, PL 1.15 Item 4. The fault is still active.

Perform SCP 5 Final Actions.

Go to 01H +24V Distribution RAP. Other voltage supplies are inter-dependent. Also refer to the RAP’s that follow:

• 01D +5V Distribution RAP.

• 01E +12V Distribution RAP.

• 01F -12V Distribution RAP.

• 01L 0V Distribution RAP.

Switch off the machine, GP 14. Check pin 27 of PJ902 on the drum driver PWB. Pin

27 is short circuit to ground. YN

Install a new drum driver PWB, PL 1.15 Item 4.

Repair the wiring, REP 1.1.

Either the power supply un it is fa ulty o r the re is a s hor t circui t. Go to 01-525-00 +24V, +/12V, +5V Short Circuit and Overload RAP.

Refer to WD 9.4 and WD 1.4. Measure the voltage at pin 24 of PJ902 on the drum driver PWB. This can be measured on the to p of the connector, while it is connected to the drum d river

PWB. The voltage should be greater than +2.5V, indicating that the powe r supply is en abled.

The yellow LED on the power supply unit should also be lit, Figure 1.

than +2.5V. YN

Check the condition of the drum driver power supply interfac e cable between PJDC2 on the power supply unit and PJ902 on the drum driver PWB. It should be correc tly and securely connected at each end, and should be u ndamaged. This cable ca rries power control signals from and to the power supply unit.

Correct the cable co nnection or install a new drum driver power supply interface cable, PL 1.15 Item 10, as necess ary.

AAB

Status Indicator RAPs

The cable is good.

The voltage is greater

February 2013

01-540-00, 01 -544-00

Power supply unit

2-14

Three LEDs

Figure 1 Component location

ColorQube® 9303 Family

Page 37

01-542-00, 01-546-00 50V Failure RAP

01-542-00 The IME +50V or -50V supply has shutdown unexpectedly.

01-546-00 The IME +50V or -50V supply has failed to switch on.

Initial Actions

If possible, repair all the current listed faults, before performing this procedure, refer to dC123.

Refer to WD 1.4 and WD 9.4. Check the re d LED, Fi gure 1 , is illuminated and the voltage on PJ902 pin 26 on the Drum driver PWB is greater than +2.5V.

voltage is greater than 2.5V. YN

Switch off the machine GP 14. Check PJ902 pin 26 on the drum driver PWB. Pin 26 is shorted to ground. YN

Install a new power supply unit, PL 1.15 Item 2.

The LED is illuminated and th e

Procedure

WARNING

Switch off the machine GP 14 . Refe r to WD 1. 4 and WD 9.4. Check the condition of the drum driver power supply interface ca ble between PJDC2 on the power supp ly unit an d PJ902 on the dru m driver PWB. It shoul d be correctly and s ecurely connecte d at each end, and should be undamaged, PL 1.15 Item 10.

Correct the cable connection or install a new drum driver power supply interface cable, PL

1.15 Item 10, as necessary.

Switch on the machine GP 14. The fault code is still present.

Perform SCP 5 Final Actions.

Check the 3 LEDs on the power supply are illuminated, Figure 1. The 3 LEDs are on and

remain illuminated after 60 seconds. YN

Either the power supply unit is not enab led or is fault y or there is a sho rt circuit on the +50V or -50V output circuits.

NOTE: The voltage on PJ902 at pin 28 must be grea ter than +2.5V t o enab le +/-50V ou t puts.

Switch on the machine GP 14. Go to WD 1.4 and WD 9 .4. Check the vol tage on PJ902 pin 28 on the drum driver PWB.

Refer to WD 1.4 and WD 9.4. Check the drum driver power supply interface cable for short circuits on PJ902 at pin 28 and pin 29.

Repair the drum driver po wer supply int erface cabl e as nece ssary, REP 1.1. If necessary, install a new drum driver power supply interface cable, PL 1.15 Item

10.

The ribbon cable is secure and in good condition.

The voltage is greater than +2.5V.

The cable is good.

Repair the wiring, REP 1.1.

Install a new drum driver PWB, PL 1.15 Item 4.

Power supply unit

Figure 1 Component location

Three LEDs Green = +3.3V ESTAR Yellow = +5V, Red = +50V

Install a new drum driver PWB, PL 1.15 Item 4.

The control voltages are co rrect. If the + 50V or -50V supplies are s till not pre sent, either there is a power supply unit fault or there is a short circuit. Go to 01-530-00 +/-50V Short Circuit and Overload RAP.

ColorQube® 9303 Family

February 2013

2-15

Status Indicator RAPs

01-542-00, 01-546-00

Page 38

01A AC Power Di st r ib u ti o n RA P

Use this RAP to diagnose faults with the AC power distribution throughout the machine.

Initial Actions

WARNING

Switch off the machine, the n switch on the machine, GP 14. Check for PEST errors, go to

dC123 PEST Fault History. If a fault is given, perf orm the appropriate RA P. If the machine is

unresponsive, go to OF 3.

Procedure

AC Power is distr ibuted widely throughou t thi s machi ne. Ei the r work thr ou gh t his RA P or if the faulty area of the machine is known, select the required check from the list that follows:

NOTE: If multiple heater failures are noted, the fault is likely to exist in one of the following:

• Marking unit heater PWB supply, WD 9.8.

• Head thermistors safety circuit, refer to the 99-394-00 to 99-413-00 PE ST Error 13 RAP

• WD 1.4, WD 9.2, WD 9.4 and WD 9 .6 for IM E common heater relay. The line signal must be greater than +2.5V to close the relays

• Check the power supply output for the items that follow: – Ink melt, refer to Ink Reservoi r He aters Ch ec k. If there is no voltage outp ut, install a

new power supply unit, PL 1.15 Item 2

– Registration pre-heater, refer to Registration / Pre- He ater s Chec k. If there is no volt-

age output, install a new power supply unit, PL 1.15 Item 2

– Drum heaters, refer to Drum Heaters Check. If there is no voltage output, install a

new power supply unit, PL 1.15 Item 2

– Marking unit heater PWB supply, refer to Marking Unit Heater PWB Supply Check. If

there is no voltage output, install a new power supply unit, PL 1.15 Item 2

• Power to the Power Supply Unit Che ck

• Main Power Rocker Switch Check

• Ink Reservoir Heaters Check

• Ink Melt Heaters Check

• Drum Heaters Check

• Registration / Pre-Heaters Check

• Thermal Cutout Check

• Finisher Supply Check

• Marking Unit Heater PWB Supply Check

• Lower Umbilical Heater Check

• Head 1 Reservoir and Jetstack Heaters Check

• Head 3 Reservoir and Jetstack Heaters Check

• Upper Umbilical Heater Check

• Head 2 Reservoir and Jetstack Heaters Check

• Head 4 Reservoir and Jetstack Heaters Check

Status Indicator RAPs

February 2013

01A

Power to the Power Supply Unit Check Procedure

Check the green LED on top of the power supply, Figure 1. The gr e e n LED is lit. YN

Check the customer AC supply. The AC supply is good. YN

Inform the customer to resolve the power supply fault.

Check the power cord, PL 1.15 Item 1.

The ink reservoir, PL 93.10 Item 10, is warm. YN

Go to:

• Main Power Rocker Switch Check

• Ink Reservoir Heaters Check

AC power is present and the power interlocks are operating.

Main Power Rocker Switch Check Procedure

Switch off the machine, GP 14, disconnect the power cord. Refer to WD 1.1. Disconnect PJ8AC on the power supply unit and measure the continuity between pins 1 an d 2 of the

Continuity is measured when the main power rocker switch is in the on position

cable,

and open circuit is measured when the main power rocker switch is in the off position. YN

Check the wiring between PJ8AC on the power supply unit and the main power rocke r switch and repair as nece ssary, refer to REP 1.1. If necessary, install new a main powe r rocker switch, PL 1.15 Item 3.

Continuity is measured when the main power rocker switch is in off position. YN

There is a short circuit or the s witch has fail ed. Check t he wiring between P J8AC on the

power supply unit and the main power switch and repair as necessary, refer to REP 1.1. If

necessary, install new a main power rocker switch, PL 1.15 Item 3.

Install a new power supply unit, PL 1.15 Item 2.

Ink Reservoir Heaters Check Procedure

Switch off the electricity to the machine , GP 14, and discon nect the powe r cord. Ref er to WD

9.8. Disconnect PJ201 from the marking unit heater PWB. Chec k the electrical resistance of

the ink reservoir heaters, by measuring the resistance across the pins of the PJ201 harness as follows:

• Ink reservoir heater 1 , pin 1 to pin 3. Expect a cold res istance of approximately 45-55 ohms.

• Ink reservoir heater 2 , pin 2 to pin 4. Expect a cold res istance of approximately 45-55 ohms.

The measured resistances are correct. YN

Go to WD 9.8. Ch eck the wir ing bet ween PJ 201 on the marking unit heater PWB and the ink reservoir heaters. Repair the wiring as necessary, REP 1.1. If necessary, install a new reservoir assembly, PL 93.10 Item 26.

2-16

ColorQube® 9303 Family

Page 39

The ink reservoir heaters are good. If necessary, install a new Marking unit heater P WB, PL

92.10 Item 5. Perform SCP 5 Final Actions.

Ink Melt Heaters Check Procedure

Switch off the electric ity to th e machin e, GP 14, and disco nnect the powe r cord. Re fer to WD

1.2. Disconnect PJ5AC fr om th e power supply unit. Check the electrical resistance of the fo ur

ink melt heaters by measuring the resistance across the pins of the PJ5AC harness as follows:

• Black ink melt heater, pin 6 to pin 12. Expect a cold resistance of approximately 70-80 ohms.

• Yellow ink melt hea ter, pin 6 to pin 13. Expect a cold resistanc e of approximately 70-80 ohms.

• Cyan ink melt heater, pin 7 to pin 1. Expect a cold resis tance of approximately 70-80 ohms.

• Magenta ink melt heater, pin 7 to pin 11. Expect a cold resistance of approximately 70-80 ohms.

• Check that pin 7 to chassis is open circuit.

• Check that pin 6 to the chassis is open circuit.

The measured resistances are correct. YN

Go to WD 1.2. Check the wiring between PJ5A C a nd PJ X to t he i nk m elt he ater s. Repair the wiring as necessary, refer to REP 1.1. If necessary, install a new ink loader melt plate assembly, PL 93.10 Item 3.

The ink melt heaters are good. If necessary, install a new power supply unit, PL 1.15 Item 2.

Drum Heaters Check Procedure

Switch off the electric ity to th e machin e, GP 14, and disco nnect the powe r cord. Re fer to WD

1.2. Disconnect PJ5AC from th e power s upply un it. Check the electrical resistance of the two

drum heaters by measuring the resistance across the pins of the PJ5AC harness as follows:

• Drum heater 1 first section, pin 15 to pin 16. Expect a cold resistance of approximately 4050 ohms.

• Drum heater 1 second section, pin 15 to pin 17. Expect a cold resistance of approximately 40-50 ohms.

• Drum heater 2 first section, pin 10 to pin 19. Expect a cold resistance of approximately 4050 ohms.

• Drum heater 2 second section, pin 10 to pin 20. Expect a cold resistance of approximately 40-50 ohms.

• Check that pin 15 to the chassis is open circuit.

• Check that pin 10 to the chassis is open circuit.

The measured resistances are correct. YN

Go to WD 1.2. Check the wiring between PJ5AC on the power supply unit , and PJX to the drum heaters. Repair the wiring as n ecessary, refer to REP 1.1. As necessary, install a new drum, PL 94.20 Item 1.

Go to Thermal Cutout Check

Registration / Pre-Heaters Check Procedure

Switch off the electricity to the machine , GP 14, and discon nect the powe r cord. Ref er to WD

1.2. Disconnect PJ5AC from the power supply unit. Check the electrical resistance of the regis

tration/pre-heaters by meas uring the resistance ac ross the pins of the PJ5AC ha rness as follows:

• Registration pre-heate r 1, p in 3 to pi n 9. Expe ct a c ol d res istanc e of app ro xima tel y 5 0- 60 ohms.

• Registration pre-heate r 2, p in 2 to pi n 8. Expe ct a c ol d res istanc e of app ro xima tel y 5 0- 60 ohms.

• Check that pin 8 to the chassis is open circuit.

• Check that pin 9 to the chassis is open circuit.

The measured resistances are correct. YN

Go to WD 1.2. Check the wiring between PJ5AC on the power supply unit, and PJ140 to the registration preheat asse mbly. Repair the wiring as necessary, refer to REP 1.1. As necessary, install a new registration preheat assembly PL 88.10 Item 1.

The registration/pre-he aters are good. If necessary, install a new power supply unit, PL 1.15

Item 2.

Thermal Cutout Check Procedure

Switch off the electricity to the machine , GP 14, and discon nect the powe r cord. Ref er to WD

1.2. Disconnect PJ5AC harness on th e power supply unit. Check the continuity of the therm al

cutouts on the thermal cutout PWB, by measuring the resistance across the pins of the PJ5AC harness as follows:

• cutout for drum heater 1, pin 4 to pin 14. Expect a short circuit.

• cutout for drum heater 2, pin 5 to pin 18. Expect a short circuit.

• Check that pin 4 and 5 to the chassis is open circuit.

The measured resistances are correct. YN

Go to WD 1.2. Ch eck the wiri ng between PJ5A C on the pow er supply un it and PJ14 0 to the thermal cutout PWB, PL 88.10 Item 11. Repair as necessa ry, refer to REP 1.1. As necessary, install a new thermal cutout PWB, PL 94.20 Item 11.

The thermal cutouts ar e good. Refer to WD 9.4. Switch on the e lectricity to the machine, GP

14, and check the v oltage on PJ902 pin 1 or pin 2 on the drum driver PWB is greater th an

+2.5V. Check the voltage on PJ902 pin 33 on the drum driver PWB is greater than +2.5V.

voltages are good. YN

Install a new drum driver PWB, PL 1.15 Item 4.

Check the condition of har ness between PJDC2 of the power supply unit and PJ 902 of the

drum driver PWB.

Repair the harness, REP 1.1.

Install a new power supply unit, PL 1.15 Item 2.

The harness is good.

The

ColorQube® 9303 Family

February 2013

2-17

Status Indicator RAPs

01A

Page 40

Finisher Supply Check Procedure

Verify that the machine is configured for a finisher and that the machine is ready to print. Refer to WD 1.4 and WD 9.4 . Check th e Finis her On signal from PJDC2, pi n 3 on the pow er su pply

unit to PJ902, pin 3 on the drum driver PWB.

Switch off the electricity to the machine, GP 14, and disconnect the pow er cord. Repair the wiring as necessary, REP 1.1 or install new wiri ng, PL 1.15 Item 10. If necessary, install new components:

• Cord bracket assembly, PL 12.75 Item 4.

• Power supply unit, PL 1.15 Item 2.

• Drum driver PWB, PL 1.15 Item 4.

• Drum driver power supply interface cable (PJ902), PL 1.15 Item 10.

An HVF is installed. YN

Switch off the electricity to the m achi ne, GP 14, and discon nect th e power c ord. Refer to

WD 1.1 and WD 12.1. Check the wiring between PJ3AC on t he power supply unit and

CN1 on the LCSS power supply module, PL 12.75 Ite m 2 . As necessary , rep air the wiring,

REP 1.1. If necessary, install new components:

• Cord bracket assembly, PL 12.75 Item 4.

• LCSS power supply unit, PL 12.75 Item 2.

• Power supply unit, PL 1.15 Item 2.

NOTE: Verify that no short circuits exist between the line, n eutr al and gro und on the harness to the finisher, before a new power supply unit is installed.

Switch off the electric ity to th e machin e, GP 14, and disco nnect the powe r cord. Re fer to WD

1.1 and WD 12.6. Chec k th e wiring between PJ3A C o n the power supply unit and CN1 on the

HVF power supply unit, PL 12.140 Item 1. As necessary, repair the wiring, REP 1.1. If neces sary, install new components:

• Power cord, PL 12.140 Item 4.

• HVF power supply unit, PL 12.140 Item 1.

• Power supply unit, PL 1.15 Item 2.

NOTE: Verify that no short circuits exist between the line, ne utral and gr ound on th e harness to the finisher, before a new power supply unit is installed.

The signal is good.

Marking Unit Heater PWB Supply Check Procedure

Refer to WD 1.1 and WD 9.8, check the wir ing between PJ 4AC on the powe r supply unit and PJ101 on the marking unit heater PWB. If necessary, repair the wiring, REP 1.1.

Lower Umbilical Heater Check Procedure

Switch off the electricity to the machine , GP 14, and discon nect the powe r cord. Ref er to WD

9.8. Disconnect PJ701 from the marking unit heater PWB. Chec k the electrical resistance of

the lower umbilical heater, by measuring the re sistanc e acr os s pin 1 to pi n 8 of the PJ701 har ness, expect a cold resistance of approximately 85-95 ohms. The measured resistance is

correct. YN

Go to WD 9.8. Ch eck the wir ing bet ween PJ 701 on the marking unit heater PWB and the lower umbilical hea ter. Repair the wirin g as necessary, refer to REP 1.1. If necessary, install new components:

• Umbilical, PL 91.25 Item 10.

• Marking unit heater PWB, PL 92.10 Item 5.

• Power supply unit, PL 1.15 Item 2.

The lower umbilical heater is good. If necessary, install a new power supply unit, PL 1.15 Item 2.

Head 1 Reservoir and Je tstack Heaters Ch eck Procedure

Switch off the electricity to the machine , GP 14, and discon nect the powe r cord. Ref er to WD

9.8. Disconnect PJ701 from the marking unit heater PWB. Chec k the electrical resistance of

the head 1 reservoir an d jetstack heate rs, by mea suring the resistance ac ross the pi ns of the PJ701 harness as follows:

• Head 1 reservoir he ater, pin 2 to pi n 3. Ex pect a c ol d res i stance o f a pprox im ate ly 95-105 ohms.

• Head 1 first half jetstack heater, pin 5 to pin 4. Expe ct a cold resistance of appr oximatel y 495-505 ohms.

• Head 1 second half jetstack he ater, pin 5 to pin 6. Expect a cold resistanc e of approxi-

mately 495-505 ohms.

• Check that pin 2 to ground and pin 5 to ground are open circuit.

The measured resistances are correct. YN

Go to WD 9.8. Ch eck the wir ing bet ween PJ 701 on the marking unit heater PWB and the head 1 reservoir and je t s tack heater. Repair the wiring as necessary, refer to REP 1.1. If necessary, install a new printhead 1, PL 91.25 Item 2.

The head 1 heaters are good. If nec essary, install a new marking unit heater PW B, PL 92.10

Item 5.

Head 3 Reservoir and Je tstack Heaters Ch eck Procedure

Switch off the electricity to the machine , GP 14, and discon nect the powe r cord. Ref er to WD

9.8. Disconnect PJ701 from the marking unit heater PWB. Chec k the electrical resistance of

the head 3 reservoir an d jetstack heate rs, by mea suring the resistance ac ross the pi ns of the PJ701 harness as follows:

• Head 3 reservoir heater, pin 9 to pin 10. Expect a cold resistance of approximately 95-105 ohms.

• Head 3 first half jetstac k heater, pin 12 to pin 11. Expect a cold resistance of approx imately 495-505 ohms.

Status Indicator RAPs

01A

February 2013

2-18

ColorQube® 9303 Family

Page 41

• Head 3 second half jetstack heater, pin 12 to pin 13. Expect a cold resistance of app roximately 495-505 ohms.

• Check that pin 9 and pin 12 to the chassis is open circuit.

The measured resistances are correct. YN

Go to WD 9.8. Check the wiring between PJ701 on the marking uni t hea ter PW B an d the head 3 reservoir and j et s tack he ater. Repair the wirin g a s nec es sary, refer to REP 1.1. If necessary, install a new printhead 3, PL 91.25 Item 2.

The head 3 heaters are good. If ne cessary, install a new marking unit heater PW B, PL 92.10

Item 5. Re-connect PJ701.

Upper Umbilical Heater Check Procedure

Switch off the electric ity to th e machin e, GP 14, and disco nnect the powe r cord. Re fer to WD

9.8. Disconnect PJ401 from the marking unit heater PWB. Check the electrical resistance of

the upper umbilical heater, by measuring the re sistance a cross the pins of the P J401 h arness as follows:

• Upper umbilical h eater, pin 1 to pin 7. Expect a cold resistance of approximately 85-95 ohms.

• Check that pin 1 and pin 7 to the chassis is open circuit.

The measured resistances are correct. YN

Go to WD 9.8. Check the wiring between PJ401 on the marking uni t hea ter PW B an d the upper umbilical heate r. Repair the wiring as necessary, refer to REP 1.1. If necessary, install a new umbilical, PL 91.20 Item 10.

The head 2 heaters are good. If nec essary, install a new marking unit heater PW B, PL 92.10

Item 5.

Head 4 Reservoir and Je tstack Heaters Ch eck Procedure

Switch off the electricity to the machine , GP 14, and discon nect the powe r cord. Ref er to WD

9.8. Disconnect PJ401 from the marking unit heater PWB. Chec k the electrical resistance of

the head 4 reservoir an d jetstack heate rs, by mea suring the resistance ac ross the pi ns of the PJ401 harness as follows:

• Head 4 reservoir he ater, pin 8 to pi n 9. Ex pect a c ol d res i stance o f a pprox im ate ly 95-105 ohms.

• Head 4 first half jetstac k heater, pin 11 to pin 10. Expec t a cold resistance of approximately 495-505 ohms.

• Head 4 second half jetstack heater, pin 11 to pin 12. Expect a cold resistance of approximately 495-505 ohms.

• Check that pin 8 and pin 11 to the chassis is open circuit.

The measured resistances are correct. YN

Go to WD 9.8. Ch eck the wir ing bet ween PJ 401 on the marking unit heater PWB and the head 4 reservoir and je t s tack heater. Repair the wiring as necessary, refer to REP 1.1. If necessary, install a new printhead 4, PL 91.20 Item 2.

The head 4 heaters are goo d. Re-connect PJ401. If necessary, install a new marking unit heater PWB, PL 92.10 Item 5.

The upper umbilical heater is good. If necessary, install a new power supply unit, PL 1.15 Item

Head 2 Reservoir and Jetstack Heaters Ch eck Procedure

Switch off the electric ity to the machine, GP 14, and disconnect the power c ord. Disconnect PJ401 from the marking uni t heater PW B. Check the electrica l resistance of the head 2 res er voir and jetstack heaters, by measuring the resistance across the pins of the PJ401 harness as follows:

• Head 2 reservoir h eate r, pin 2 to pin 3. Ex pe ct a c ol d resi stance of a ppr ox imate ly 9 5-105 ohms.

• Head 2 first half jetstack heater, pin 5 to pin 4. Expe ct a co ld resistanc e of appr oxim ately 495-505 ohms.

• Head 2 second half jetstack heate r, pin 5 to pin 6. Expect a cold resistance o f approximately 495-505 ohms.

• Check that pin 2 and pin 5 to the chassis is open circuit.

The measured resistances are correct. YN

Go to WD 9.8. Check the wiring between PJ401 on the marking uni t hea ter PW B an d the head 2 reservoir and j et s tack he ater. Repair the wirin g a s nec es sary, refer to REP 1.1. If necessary, install a new printhead 2, PL 91.20 Item 2.

February 2013

ColorQube® 9303 Family

2-19

Power supply unit

Figure 1 Component location

Green LED = +3.3V ESTA Yellow LED = +5V Red LED = +50V

Status Indicator RAPs

01A

Page 42

01B +3.3V ESTAR Distribution RAP

Use this RAP to diagnose + 3.3V ESTAR supply and distribution faults in the m achine. This supply is used to power the IME logic circuits. This supply is not to be confused with the +3.3V supply, which is generated on the power distribution PWB. To diagnose +3.3V faults go to 01C.

Procedure

WARNING

Check the green LED, Figure 1, on top of the power supply unit . This is lit to indicate tha t the +3.3V ESTAR supply is available in the power supply unit.

The AC supply is good. YN

Go to 01A AC Power Distribution RAP.

Go to the 01A AC Power Distribution RAP. Perform the Main Power Rocker Switch Check.

Switch off, then switch on the machine, GP 14. Check the PEST fault history, dC123. There

are hard PEST faults shown. YN

Check that the +3.3V is within tolerance, +3.3 V +/- 2.5% at JDC1 between pin 9 and pin 14 refer to WD 1.4.

NOTE: To view the +3.3V ESTAR supply generation, refer to WD 1.3. +3.3V ESTAR is only distributed on PJDC1 and PJDC3 on the power supply unit. A short circuit on this output also disables the +17V output.

The +3.3V supply is within tolerance. YN

Install a new power supply unit, PL 1.15 Item 2.

Determine which PWB has the distribution fault, go to PWB Checks.

Perform the RAP(s) given by the hard PEST fault code(s), then return to this RAP.

PWB Checks

Check the PWB’s below to determine which PWB has the distribution fault. Follow the distribution back to the supply. Repair the wiring, REP 1.1 or install a new PWB or po wer suppl y unit,

PL 1.15 Item 2 as necessary. Refer to GP 15 for the location and function of the LED’s on the

PWB’s.

NOTE: Many of the PWB’s have distribution fuses.

Select the required PWB:

• IME Controller PWB

• Media Path Driver PWB

• Marking Unit Heater PWB

• Marking Unit Driver PWB

The green LED is lit.

• Drum Driver PWB

• Quad Wave Amp PWB

• Ink Load Entry PWB

• Printhead 1 to 4

• 3 Tray Module PWB

IME Controller PWB

• To view the +3.3V ESTAR distribution from the power supply unit to the IME controlle r

PWB, refer to WD 1.4.

• For +3.3V ESTAR faults on the IME controller PWB, refer to: – WD 9.5 – WD 9.6 – WD 9.7

• The components that follow are driven from +3.3V ESTAR from the IME controller PWB – Printheads, PL 91.20 Item 2 or PL 91.25 Item 2 – Quad wave amp PWB, PL 92.10 Item 3 – Marking unit driver PWB, PL 92.10 Item 4

• If necessary, install a new IME controller PWB, PL 92. 10 Item 1, or one of the compo- nents in the list above.

Media Path Driver PWB

• To view the +3.3V ESTAR distribution from the power supply unit to the media path driver

PWB, refer to WD 1.5.

• For +3.3V ESTAR faults on the media path driver PWB refer to: – WD 8.1 – WD 8.2 – WD 8.3 – WD 8.4 – WD 8.5

• Repair the wiring as necessary, REP 1.1.

• The components that follow a re driven from +3.3V ESTAR from the media path drive r

PWB:

– Upper door interlink PL 82.10 Item 10 – Vertical transport sensor PL 82.10 Item 7 – 3 tray module PL 73.16 – Ink loader door switch PL 93.10 Item 19 – Bypass width sensor PL 74.11 Item 6 – Potentiometer PL 74.11 Item 10 – Ink load entry PWB PL 93.10 Item 8 – Tray 5 control PWB PL 75.68 Item 8

• If necessary, install a new media path driver PWB, PL 1.15 Item 5, or one of the co mponents in the list above.

Marking Unit Heater PWB

• To view the +3. 3V ESTAR distribution from the marking unit heater PWB, refer to WD 9.8.

• For +3.3V ESTAR faults on the marking unit heater PWB, refer to WD 9.8

• If necessary, install a new marking unit heater PWB, PL 92.10 Item 5.

Status Indicator RAPs

01B

February 2013

2-20

ColorQube® 9303 Family

Page 43

Marking Unit Driver PWB

• To view the +3.3V ESTAR distribution from the IME controller PWB, refer to WD 9.7.

• For +3.3V ESTAR faults on the marking unit driver PWB, refer to: – WD 9.10 – WD 9.11 – WD 9.12

• If necessary, install a new marking unit driver PWB, PL 92.10 Item 4.

Drum Driver PWB

• The +3.3V ESTAR LED on the drum driver PWB is shown in WD 9.2.

• To view the +3.3V ESTAR distribution fr om th e power supply unit, to the drum driver PWB, refer to WD 1.5.

• For +3.3V ESTAR faults on the drum driver PWB, refer to: – WD 9.2 – WD 9.3 – WD 9.4

• The +3.3V ESTAR LED on this PWB is shown in WD 9.2.

• The components that follow are driven from +3.3V ESTAR from the drum driver PWB: – Front door interlock switch PL 1.15 Item 7 – Waste tray sensor PL 91.05 Item 4

• If necessary, install a new drum driver PWB, PL 1.15 Item 4, or on e of the com pon ents in the list above.

Quad Wave Amp PWB

• To view the +3.3V ESTAR distribution from the IME controller PWB to the quad wave amp PWB, refer to WD 9.5.

• For +3.3V ESTAR faults on the quad wave amplifier PWB, refer to WD 9.13.

• If necessary, install a new quad wave amp PWB, PL 92.10 Item 3.

Ink Load Entry PWB

• To view the +3.3V ESTAR distribution from the mark ing unit driver PWB to the in k load

entry PWB, refer to WD 8.4.

• For +3.3V ESTAR faults on the ink load entry PWB, refer to: – WD 9.17 – WD 9.18

• If necessary, install a new ink load entry PWB, PL 93.10 Item 8.

Printhead 1 to 4

• To view the +3.3V ESTAR distribution from the IME controller PWB to the printhead PWB’s, refer to:

– WD 9.5 – WD 9.6

• For +3.3V ESTAR faults on the printheads, refer to: – WD 9.20 – WD 9.21

• The +3.3V ESTAR LEDs on these printheads are shown in: – WD 9.20 – WD 9.21

• If necessary, install a new printhead 1 or printh ead 3 PL 91.25 Item 2 or install a new printhead 2 or printhead 4 PL 91.20 Item 2.

3 Tray Module PWB

• To view the +3.3V ESTAR distribution from the media path driver PWB, refer to WD 8.2

• For +3.3V ESTAR faults on the 3 tray module PWB, refer to: – WD 7.3 – WD 7.4

• If necessary, install a new 3 tray module PWB, PL 73.16 Item 4.

Power supply unit

Figure 1 Component location

Green LED

ColorQube® 9303 Family

February 2013

2-21

Status Indicator RAPs

01B

Page 44

01C +3.3V Distribution RAP

Use this RAP to diagno se +3.3V supply and distri bution faults. This suppl y is not to be confused with the +3.3 ES TAR supply, which is generated in the power supp ly unit. Go t o 01B to diagnose +3.3V ESTAR faults.

Procedure

WARNING

The green LED is lit on the power supply, Figure 1. YN

Go to 01B +3.3V ESTAR Distribution RAP.

Check the PWB’s below to determine which PWB has the distribution fault. Follow the distribution back to the supply. Repair the wiring, REP 1.1 or install a new PWB or po wer suppl y unit,

PL 1.15 Item 2 as necessary. Refer to GP 15 for the location and function of the LED’s on the

PWB’s. To view the +3.3V supply generation, refer to WD 1.6.

Power Distribution PWB

• For +3.3V faults on the power distribution PWB, refer to WD 1.6.

• If necessary repair the wiring, REP 1.1.

• If necessary, install a new power distribution PWB, PL 3.11 Item 1.

• If necessary, install a new power supply unit, PL 1.15 Item 2

Single Board Controller PWB

• To view the +3.3V distribution from the power distribution PWB, refer to WD 1.6.

• For +3.3V faults on the single board controller PWB, refer to: – WD 3.1 – WD 3.2

• If necessary repair the wiring, REP 1.1.

• If necessary, install a new single board controller PWB, PL 3.11 Item 13.

Scanner PWB

• To view the +3.3V distribution from the power distribution PWB, refer to WD 1.7.

• For +3.3 faults on the scanner PWB, refer to: – WD 6.1 – WD 6.2 – WD 6.3

• If necessary repair the wiring, REP 1.1.

• If necessary, install a new scanner PWB, PL 62.16 Item 8.

Full Width Array

• To view the +3.3V distribution from the scanner PWB, refer to WD 6.3.

• For +3.3 faults on the full width array, refer to WD 6.3.

• If necessary, install a new scan carriage a ssembly, PL 62.15 Item 1.

DADH PWB

• To view the +3.3V distribution from the DADH PWB, refer to WD 5.1.

• For +3.3 faults on the DADH PWB, refer to:

– WD 5.1. – WD 5.2.

• If necessary repair the wiring, REP 1.1.

• If necessary, install a new DADH PWB, PL 5.10 Item 5.

UI PWB

• To view the +3.3V distribution from the single board controller PWB, refer to WD 3.2.

• For +3.3 faults on the UI PWB, refer to WD 3.2.

• If necessary repair the wiring, REP 1.1.

• If necessary, install a new user interface contro l PWB, PL 2.10 Item 2 o r user interface status PWB, PL 2.10 Item 4.

Registration / Pre-heat Interface PWB

• +3.3V is generated within this PWB from the +5V supply. Refer to WD 8.6.

• If necessary, install a new registration/pre-heat interface PWB, PL 88.10 Item 10.

IOD Pre-amplifier PWB

• +3.3V is generated within this PWB from the +5V supply. Refer to WD 9.22.

• If necessary, install a new IOD pre-amplifier PWB, PL 94.15 Item 4.

Power supply unit

Figure 1 Component location

Green LED

Status Indicator RAPs

01C

February 2013

2-22

ColorQube® 9303 Family

Page 45

01D +5V Distribution RAP

Use this RAP to diagnose +5V supply and distribution faults.

NOTE: Refer to RAP 12A-171 to diagnose +5V supply and distribution faults on the HVF. Refer to RAP 12D-110 to diagnose +5V supply and distribution faults on the LCSS.

Procedure

WARNING

NOTE: To view the +5V supply generation, refer to WD 1.3.

The yellow LED on top of the power supply unit, Figure 1, indicates that the +5V supply is available in the power supply unit.

Go to the 01C 3.3V Distribution RAP.

Switch off, then switch on the machine, GP 14. Check the PEST fault history, dC123. There

are hard PEST faults shown. YN

Check that the +5V is within tolerance, +5V +/- 2% at JDC1 pin 17. Refer to WD 1.4. The +5V is good. YN

Install a new power supply unit, PL 1.15 Item 2.

Do not disconnect or connect PJ’s whil e the machine has power on, to avoid equipment damage.

Check for short circuits. Refer to 01-525-00 +24V, +/-12V, +5V Short Circuit and Overload RAP, +5V short circuit check.

Switch off the machin e, GP 14. Disconnect connec tors on the power supply to isolate the PWB’s that follow:

• PJDC1 to isolate the IME controller PWB.

• PJDC3 to isolate drum driver PWB and media path driver PWB.

• PJDC4 to isolate the power distribution PWB and HDD. Repair the short circuit. Refer to REP 1.1. Install new parts as necessary.

Determine which PWB has the distribution fault, go to PWB Checks.

Perform the RAP(s) given by the hard PEST fault code(s), then return to this RAP.

PWB Checks

Check the PWB’s below to determine which PWB has the distribution fault. Follow the distribution back to the supply. Repair the wiring, REP 1.1 or install a new PWB or po wer suppl y unit,

PL 1.15 Item 2 as necessary. Refer to GP 15 for the location and function of the LED’s on the

PWB’s.

The green LED is lit but the yellow led is extinguished.

CAUTION

The circuit is good.

NOTE: Many PWB’s have distribution fuses.

Select the required PWB:

• IME Controller PWB

• Drum Driver PWB

• Media Path Driver PWB

• Power Distribution PWB

• 3 Tray Module PWB

• Registration / Pre-heat Interface PWB

• Marking Unit Driver PWB

• Tray 5 Control PWB

• Single Board Controller PWB

• Scanner PWB

• DADH PWB

• HDD

• Cleaning Unit PWB

• LCSS PWB

• HVF PWB

• BM PWB (Booklet Maker)

• Tri-folder PWB

• Inserter PWB

• OCT PWB

IME Controller PWB

• To view the +5V distribution from the power supply unit, refer to WD 1.4.

• For +5V faults on the IME controller PWB, refer to: – WD 9.6 – WD 9.7

• The marking unit drive r PW B P L 9 2.10 Ite m 4, is dr ive n fr om +5V from the IME co ntrol le r

PWB

• Repair the wiring as necessary, REP 1.1

• If necessary, install a new IME controller PWB, PL 92.10 Item 1, or a new marking unit driver PWB, PL 92.10 Item 4

Drum Driver PWB

• To view the +5V distribution from the power supply unit, refer to WD 1.5

• For +5V faults on the drum driver PWB, refer to: – WD 9.1 – WD 9.2 – WD 9.3

• The components that follow are driven from +5V from the drum driver PWB: – IOD assembly PL 94.15 Item 1 – Front transfix motor encoder, part of the front transfix motor, PL 10.20 Item 11 – Rear transfix motor encoder, part of the rear transfix motor, PL 10.20 Item 11 – Front and rear transfix flexure encoder PL 10.20 Item 5 – Drum position encoder assembly PL 94.20 Item 8 – Registration/Pre-heat interface PWB PL 88.10 Item 10 – Stripper latch sensor, PL 10.10 Item 17 – Pre exit sensor, PL 10.10 Item 6. – Cleaning unit motor assembly, PL 94.10 Item 19

ColorQube® 9303 Family

February 2013

2-23

Status Indicator RAPs

01D

Page 46

– Cleaning unit home sensor, PL 94.10 Item 17 – Post transfix sensor, PL 10.10 Item 6

• Repair the wiring as necessary, REP 1.1.

• If necessary, install a new drum driver PWB, PL 1.15 Item 4, or on e of the com pon ents in the list above

Media Path Driver PWB

• To view the +5V distribution from the power supply unit, refer to WD 1.5

• For +5V faults on the media path driver PWB, refer to: – WD 8.1 – WD 8.2 – WD 8.3 – WD 8.4 – WD 8.5 – WD 8.6

• The +5V LED on this PWB is shown in WD 8.5

• The components that follow are driven from the media path driver PWB: – Registration/Pre-hea t interface PWB, PL 88.10 Item 10 see below for components

driven by this PWB – Vertical transport sensor, PL 82.10 Item 7 – Confirm sensor, PL 82.10 Item 7 – Vertical transport motor encoder, part of the vertical tra nsport motor, PL 82.10 Item

– 3 Tray module, PL 73.16 and components, see below for components driven by this

PWB – Bypass empty sensor, PL 74.10 Item 18 – Bypass feed sensor, PL 74.10 Item 19 – Bypass nudger home sensor, PL 74.10 Item 18 – Tray 5 control PWB, PL 75.68 Item 8 see below for components driven by this PWB –OCT PL 12.00 Item 1 – LCSS PWB, PL 12.75 Item 1, see below for components driven by this PWB – HVF PWB PL 12.140 Item 2, see below for components driven by this PWB – Duplex start sensor PL 10.15 Item 3 – Exit sensor PL 10.15 Item 3 – Duplex sensor PL 82.15 Item 3 – Horizontal transport motor encoder, part of the horizontal transport motor, PL 82.15

Item 9

– Duplex end sensor PL 82.15 Item 3

• Repair the wiring as necessary, REP 1.1

• If necessary, install a new media path driver PWB, PL 1.15 Item 5, or one of the components in the list above.

Power Distribution PWB

• To view the +5V distribution from the power supply unit, refer to WD 1.5.

• For +5V faults on the power distribution PWB, refer to: – WD 1.6 – WD 1.7

• Repair the wiring as necessary, REP 1.1.

• If necessary, install a new power distribution PWB, PL 3.11 Item 1.

3 Tray Module PWB

• To view the +5V distribution from the media path driver PWB, refer to WD 8.2.

• For +5V faults on the 3 tray module PWB, refer to: – WD 7.3. – WD 7.4. – WD 7.5

• The +5V LED on this PWB is shown in WD 7.3.

• Repair the wiring as necessary, REP 1.1.

• If necessary, install a new 3 tray module PWB, PL 73.16 Item 4.

Registration / Pre-heat Interface PWB

• To view the +5V distribution from the drum driver PWB, refer to WD 9.2.

• To view +5V distribution from the media path driver PWB, refer to WD 8.1.

• For +5V faults on the regist ratio n/pr eh eat int er fac e PWB, refer to WD 8.6.

• The components that follow are driven from +5V from the reg/preheat interface PWB: – Reg/preheat home sensor, part of PL 88.10 Item 10. – Pre transfix sensor Q89-006. PL 88.10 Item 12.

• Repair the wiring as necessary, REP 1.1.

• If necessary, install a new Registration/Pre-heat interface PWB, PL 88.10 Item 10, or one of the components in the list above.

Marking Unit Driver PWB

• To view the +5V distribution from the IME controller PWB, refer to WD 9.7

• For +5V faults on the marking unit driver PWB, refer to WD 9.10

• Repair the wiring as necessary, REP 1.1.

• If necessary install a new marking unit driver PWB, PL 92.10 Item 4

Tray 5 Control PWB

• To view the +5V distribution from the media path driver PWB, refer to WD 8.4.

• For +5V faults on the tray 5 control PWB, refer to: – WD 7.1. – WD 7.2.

• Repair the wiring as necessary, REP 1.1.

• If necessary, install a new tray 5 control PWB, PL 75.68 Item 8.

Single Board Controller PWB

• To view the +5V distribution from the power distribution PWB, refer to WD 1.6.

• For +5V faults on the single board controller PWB, refer to: – WD 3.1. – WD 3.2.

• If necessary repair the wiring, REP 1.1.

• If necessary, install a new single board controller PWB, PL 3.11 Item 13.

Scanner PWB

• To view the +5V distribution from the power distribution PWB, refer to WD 1.7.

• For +5V faults on the scanner PWB, refer to: – WD 6.1. – WD 6.2. – WD 6.3.

• Repair the wiring as necessary, REP 1.1.

• If necessary, install a new scanner PWB, PL 62.16 Item 8.

Status Indicator RAPs

01D

February 2013

2-24

ColorQube® 9303 Family

Page 47

DADH PWB

• Note: This PWB does no t have a n e xternal +5V supp ly. +5V is generate d on-boa rd from the +3.3V supply, as shown in WD 5.2.

• For +5V faults on the DADH PWB, refer to: – WD 5.1. – WD 5.2.

• Repair the wiring as necessary, REP 1.1.

• If necessary, install a new DADH PWB, PL 5.10 Item 5.

HDD

• To view the +5V distribution from the power supply unit, refer to WD 1.5.

• For +5V faults on HDD, refer to WD 1.5.

• If necessary, install a new hard disk drive, PL 3.11 Item 2.

Cleaning Unit PWB

• For +5V faults on the cleaning unit PWB, refer to WD 9.19.

NOTE: The +5V supply is g enerated internally on the clea ning unit PWB, refer to WD

9.19.

• The reed switch assembly (level sensing), part of PL 94.10 Item 21, is driven from +5V from the cleaning unit PWB:

NOTE: The cleaning unit PWB a nd r eed swit ch ar e no t spared i ndi vidua ll y, the next highest assembly is the cleaning unit.

• Repair the wiring as necessary, REP 1.1.

• If necessary, install a new cleaning unit, PL 94.10 Item 21.

LCSS PWB

• To view the +5V distribution from the LCSS power supply module, refer to WD 12.1.

• For +5V faults on the LCSS, refer to: – WD 12.1 – WD 12.2 – WD 12.3 – WD 12.4 – WD 12.5

• Repair the wiring as necessary, REP 1.1.

• If necessary, install a new LCSS PWB, PL 12.75 Item 1.

HVF PWB

• To view the +5V distribution from the HVF power supply module, refer to WD 12.6.

• For +5V faults on the HVF, refer to: – WD 12.6 – WD 12.7 – WD 12.8 – WD 12.9 – WD 12.10 – WD 12.11 – WD 12.12 – WD 12.13 – WD 12.14 – WD 12.15

• Repair the wiring as necessary, REP 1.1.

• If necessary, install a new HVF PWB, PL 12.140 Item 2 .

BM PWB (Booklet Maker)

• To view the +5V distribution from the HVF PWB, refer to WD 12.6.

• For +5V faults on the BM, refer to: – WD 12.16 – WD 12.17 – WD 12.18 – WD 12.19

• Repair the wiring as necessary, REP 1.1.

• If necessary, install a new BM PWB, PL 12.175 Item 10.

Tri-folder PWB

• To view the +5V distribution from the BM PWB, refer to WD 12.6.

• For +5V faults on the tri-folder PWB, refer to WD 12.20 .

• Repair the wiring as necessary, REP 1.1.

• If necessary, install a new tri-folder PWB, PL 12.205 Item 16.

Inserter PWB

• To view the +5V distribution from the HVF PWB, refer to WD 12.14.

• For +5V faults on the inserter PWB, refer to: – WD 12.21 – WD 12.22

• Repair the wiring as necessary, REP 1.1.

• If necessary, install a new inserter PWB, PL 12.310 Item 9.

OCT PWB

• To view the +5V distribution from the media path driver PWB, refer to WD 8.5.

• For +5V faults on the OCT, refer to WD 12.23.

• Repair the wiring as necessary, REP 1.1.

• If necessary, install a new OCT, PL 12.00 Item 1.

Power supply unit

Figure 1 Component location

Yellow LED

ColorQube® 9303 Family

February 2013

2-25

Status Indicator RAPs

01D

Page 48

01E +12V Distribution RAP

Use this RAP to diagnose +12V supply and distribution faults.

Procedure

WARNING

NOTE: To view the +12V supply generation, refer to WD 1.3.

The yellow LED on top of the power supply unit, Figure 1, indicates that the +5V supply is available in the power supply unit. The +5V and +12V supplie s are generated fr om the -12V/ +24V supply in the power supply unit.

Install a new power supply unit, PL 1.15 Item 2.

Check that the +12V is within tolerance, +12V +/- 5% at JDC1 pin 13. The +12V is good.

Install a new power supply unit, PL 1.15 Item 2.

To avoid equipment damage, do not disconnect or conne ct P J’s whil e the ma ch in e is switc hed on.

Check for short circuits. Ref er to the 01-525-00 +24V, +/-12V, +5V Short Circuit a nd Over load RAP, +5V short circuit check.

Switch off the machine, GP 14. Disconnect connec tors on the power suppl y to isola te the PWB’s that follow:

• PJDC1 to isolate the IME controller PWB.

• PJDC3 to isolate drum driver PWB and media path driver PWB. Repair the short circuit. Refer to REP 1.1. Install new parts as necessary.

Check the PWB’s below to determine which PWB has the distribution fault. Follow the distribution back to the supply. Repair the wiring, REP 1.1 or install a new PWB or po wer suppl y unit,

PL 1.15 Item 2 as necessary. Refer to GP 15 for the location and function of the LED’s on the

PWB’s.

NOTE: Many PWB’s have distribution fuses.

PWB Checks

• IME Controller PWB

• Marking Unit Driver PWB

• Solenoid Patch PWB

• Drum Driver PWB

• Cleaning Unit

• Media Path Driver PWB

• Registration/Pre-heat Interface PWB

• Power Distribution PWB

The yellow LED is lit.

CAUTION

The circuit is good.

• Single Board Controller PWB

• Scanner PWB

• Full Width Array

• UI PWB

• Quad Wave Amp PWB

• Printheads 1 to 4

IME Controller PWB

• To view the +12V distribution from the power supply unit, refer to WD 1.4.

• For +12V faults on the IME controller PWB, refer to: – WD 9.5 – WD 9.6 – WD 9.7

• The items that follow are driven from +12V from the IME controller PWB: – Print heads, PL 91.25 Item 2, PL 91.25 Item 2. – Marking unit driver PWB PL 92.10 Item 4.

• Repair the wiring as necessary, REP 1.1.

• If necessary, install a new IME controller PWB, PL 92.10 Item 1, or one of the items in the list above.

Marking Unit Driver PWB

• To view the +12V distribution from the IME controller PWB, refer to WD 9.7.

• For +12V faults on the marking unit driver PWB, refer to: – WD 9.10 – WD 9.12

• The sole noid patch PWB, PL 93.10 Item 9 is driven from +12V from the marking unit

driver PWB

• Repair the wiring as necessary, REP 1.1.

• If necessary, install a new marking unit driver PWB, PL 92.10 Item 4.

Solenoid Patch PWB

• To view the +12V distribution from the marking unit driver PWB, refer to WD 9.12.

• For +12V faults on the soleno id patch PW B, refer to WD 9.14.

• The components that follow are driven from +12V from the solenoid patch PWB: – Reservoir pump PL 93.10 Item 11. – LPA valve solenoid PL 93.10 Item 15.

• Repair the wiring as necessary, REP 1.1.

• If necessary, install a new solenoid patch PWB, PL 93.10 Item 9, or one of the items in the list above.

Drum Driver PWB

• To view the +12V distribution from the power supply unit, refer to WD 1.5.

• For +12V faults on the drum driver PWB, refer to: – WD 9.2 – WD 9.3 – WD 9.4

• The +12V LED on this PWB is shown in WD 9.2.

• The components that follow are driven from +12V from the drum driver PWB:

Status Indicator RAPs

01E

February 2013

2-26

ColorQube® 9303 Family

Page 49

–Enclosure Fan, PL 1.15 Item 6. – Marking unit cooling fan, PL 1.15 Item 23. – Abatement fan assembly, PL 94.20 Item 11. – Cleaning unit, PL 94.10 Item 21. – Stripper Jam Clearance LED assembly, PL 10.10 Item 10 – Registration/preheat Interface PWB, PL 88.10 Item 10

• Repair the wiring as necessary, REP 1.1.

• If necessary, install a new drum driver PWB, PL 1.15 Item 4, or one of the items in the list above.

Cleaning Unit

• To view the +12V distribution from the drum driv er PWB , refer to WD 9.4.

• For +12V faults on the cleaning unit PWB, refer to WD 9.19.

• Repair the wiring as necessary, REP 1.1.

• If necessary, install a new cleaning unit, PL 94.10 Item 21.

NOTE: The cleaning unit PWB is not spared individually, the next highest assembly is the cleaning unit.

Media Path Driver PWB

• To view the +12V distribution from the power suppl y unit, refer to WD 1.5.

• For +12V faults on the media path driver PWB, refer to: – WD 8.1 – WD 8.5

• The components that follow are driven from +12V from the media path driver PWB: – Exit illuminator, PL 10.15 Item 16. – Horizontal illuminator, PL 82.15 Item 11. – Registration/preheat illuminator PWB, PL 82.15 Item 17. – Registration/preheat interface PWB, PL 88.10 Item 10.

• Repair the wiring as necessary, REP 1.1.

• If necessary, install a new media path driv er PWB , PL 1. 15 Item 5 , or on e of the items in the list above.

Registration/Pre-heat Interface PWB

• To view the +12V distribution from the drum driv er PWB , refer to WD 9.2.

• To view +12 V distribution from media path driver PWB, refer to WD 8.1.

• For +12V faults on the registration/pre-heat interface PWB, refer to WD 8.6.

• The components that follow are driven from +12V from the reg/preheat interface PWB: – Registration scan bar Q89-005, PL 88.10 Item 2. – Registration/preheat air pumps MOT88-008, PL 88.10 Item 5.

• Repair the wiring as necessary, REP 1.1.

• If necessary, install a new registration/pre- heat interf ace PWB, P L 88.10 Item 10, or one of the items in the list above

Power Distribution PWB

• To view the +12V distribution from the power suppl y unit, refer to WD 1.5.

• For +12V faults on the power distribution PWB, refer to: – WD 1.6

– WD 1.7

• Check for +12V on both sides of fuse F2 on the power distribut ion PWB. If +12V is not present, check the wiring betwe en PJ8 pin 11 on the power distribution PWB and PJ9 20 pin 5 on the scanner PWB.

• Repair the wiring as necessary, REP 1.1.

• If necessary, install a new power distribution PWB, PL 3.11 Item 1.

Single Board Controller PWB

• To view the +3.3V distribution from the power distributi on PW B , refer to WD 1.6.

• For +3.3V faults on the single board controller PWB, refer to: – WD 3.1 – WD 3.2

• If necessary repair the w ir ing, REP 1.1 or install a new DADH/ IIT power comms harness,

PL 62.16 Item 7.

• If necessary, install a new single board controller PWB, PL 3.11 Item 13.

Scanner PWB

• To view the +12V distribution from the power distribution PWB, refer to WD 1.7.

• For +12V faults on the scanne r PW B, refer to: – WD 6.1 – WD 6.3

• The scan carriage, PL 62.15 Item 6 is driven from +12V from the scanner PWB:

• Repair the wiring as necessary, REP 1.1.

• If necessary, install a new scanner PWB, PL 62.16 Item 8.

Full Width Array

• To view the +12V distribution from the scanner PWB, refer to WD 6.3.

• For +12V faults on the full width array, refer to WD 6.3.

• Repair the wiring as necessary, REP 1.1.

• If necessary, install a new scan carriage assembly, PL 62.15 Item 1.

UI PWB

• To view the +12V distribution from the single board controller PWB, refer to WD 3.2

• For +12V faults on the UI PWB, refer to WD 3.2.

• If necessary repair the wiring, REP 1.1.

• If necessary, install a new user interface contro l PWB, PL 2.10 Item 2 o r user interface status PWB, PL 2.10 Item 4.

Quad Wave Amp PWB

• To view the +12V distribution from the IME controller PWB, refer to WD 9.5.

• For +12V faults on quad wave amp PWB, refer to WD 9.13.

• Repair the wiring as necessary, REP 1.1.

• If necessary, install a new quad wave amp PWB, PL 92.10 Item 3.

Printheads 1 to 4

• To view the +12 V distribution from the IME controller PWB, refer to WD 9.5 and WD 9.6.

• For +12V faults on the printhead, refer to WD 9.20 and WD 9.21.

• If necessary, install a new printhead PL 91.20 Item 2 or PL 91.25 Item 2.

ColorQube® 9303 Family

February 2013

2-27

Status Indicator RAPs

01E

Page 50

Power supply unit

Yellow LED

Figure 1 Component location

01F -12V Distribu tion RAP

Use this RAP to diagnose -12V supply and distribution faults.

NOTE: Refer to RAP 12A-171 to diagnose -12V supply and distribution faults on the HVF. Refer to RAP 12D-110 to diagnose -12V supply and distribution faults on the LCSS.

Procedure

WARNING

Ensure that the electricity to the ma chin e is swit ched of f while p er form ing tasks that do not need electricity. Refer to GP 14. Disconnect the power co rd. Electricity can cause death or injury. Moving parts can cause injury.

CAUTION

To avoid equipment da mag e, do n ot di sconn ec t or connec t PJ ’s while the ma chine is switched on.

NOTE: To view the -12V supply generation, refer to WD 1.3.

The yellow LED on top of the power supply unit, Figure 1, indicat es that the +5V supply i s available in the power s upply unit. Th e +5V and +12V s upplies are gene rated from the - 12V/ +24V supply in the power supply unit.

Go to the 01-540-00, 01-544-00 +24V, +/-12V, +5V Failure RAP.

Check that the -12V is within tolerance, -12V +/- 5% at JDC1 pin 12. The -12V is good.

Check for short circuits. Refer to the 01-525-00 +24V, +\-12V, +5V Short Circuit and Overload RAP, -12V short circuit check.

NOTE: The -12V supply is pr otected via a fol dback c ircuit . A sho rt circ uit will result in 0 V output, but the power supply wil l not switc h off. Removi ng the shor t will restor e -12V out put from the power supply.

If a short circuit is found, disconn ect connectors on the power su pply unit to isolate the PWB’s that follow:

• PJDC1 to isolate the IME controller PWB.

• PJDC3 to isolate drum driver PWB and media path driver PWB.

Check the PWB’s below to determine which PWB has the distribution fault. Follow the distribution back to the supply. Repair the wiring, REP 1.1 or install a new PWB or power sup ply un it,

PL 1.15 Item 2 as nece ss ary. Refer to GP 15 for the location and fun ction o f the LED’s on the

PWB’s.

IME Control ler PWB

• To view the -12V distribution from the power supply unit, refer to WD 1.4.

• For -12V faults on the IME controller PWB, refer to: – WD 9.5 – WD 9.6 – WD 9.7

• The components that follow are driven from -12V from the IME controller PWB. – Print heads, PL 91.25 Item 2, PL 91.25 Item 2. – Quad wave amp PWB PL 92.10 Item 3.

• Repair the wiring as necessary, REP 1.1.

• If necessary, install a new IME controller PWB, PL 92.10 Item 1, or one of the items in the list above.

The yellow LED is lit.

Status Indicator RAPs

01E, 01F

February 2013

2-28

ColorQube® 9303 Family

Page 51

Drum Driver PWB

• To view the -12V distribution from the power supply unit, refer to WD 1.5.

• For -12V faults on the drum driver PWB, refer to WD 9.2.

• Repair the wiring as necessary, REP 1.1.

• If necessary, install a new drum driver PWB, PL 1.15 Item 4.

Marking Unit Driver PWB

• To view the -12V distribution from the IME contr ol ler PWB, refer to WD 9.7.

• For -12V faults on the marking unit driver PWB, refer to WD 9.10.

• Repair the wiring as necessary, REP 1.1.

• If necessary, install a new marking unit driver PWB, PL 92.10 Item 4.

Quad Wave Amp PWB

• To view the -12V distribution from the IME contr ol ler PWB, refer to WD 9.5.

• For -12V faults on quad wave amp PWB, refer to WD 9.13.

• Repair the wiring as necessary, REP 1.1.

• If necessary, install a new quad wave amp PWB, PL 92.10 Item 3.

Printhea d s 1 to 4

• To view the -12 V distribution from the IME controller PWB, refer to WD 9.5, WD 9.6 and

WD 9.7

• For -12V faults on the printhead, refer to WD 9.20 and WD 9.21.

• If necessary, install a new printhead PL 91.20 Item 2 or PL 91.25 Item 2.

Media Path Driver PW B

NOTE: The media path driver PWB receives -12V from the harness but it is not connected.

01G +17V Distribution RA P

Use this RAP to diagnose +17V supply and distribution faults.

Procedure

WARNING

Ensure that the electricity to the ma chin e is swit ched of f while p er form ing tasks that do not need electricity. Refer to GP 14. Disconnect the power co rd. Electricity can cause death or injury. Moving parts can cause injury.

Check the power distribution PWB. Follow the distribution back to the supply. Repair the wiring,

REP 1.1 or install a new PWB or power supply unit, PL 1.15 Item 2 as necessary.

NOTE: To view the +17V supply generation, refer to WD 1.5. NOTE: The voltage of this supply var ies. At start up, the output is +17V unregulated and an

average of about +17 V can be measured. During th e n ormal r un m ode, th e o utpu t o f th is s up ply rises to +24V. The supply then drops back to +17V unreg ulated during the s leep mode. If the yellow LED is lit on the power supply, the output should be about +24V.

Power distribution PWB

• To view the +17V distribution from the power supply unit, refer to WD 1.5.

NOTE: A short circuit on this output also disables the +3.3V ESTAR output. NOTE: A short circuit on the +3.3V m ay result in the +17V output being disabled from

overload. NOTE: A missing or invalid power normal si gnal (refer to WD 8.2 on PJ402 pin 10) may

result in an overload on the +17V output, causing the supply to be disabled.

• For +17V faults on the power distribution PWB, refer to: – WD 1.5 – WD 1.6

• If necessary, install a new power distribution PWB, PL 3.11 Item 1.

Power supply unit

ColorQube® 9303 Family

Yellow LED

Figure 1 Component location

February 2013

2-29

Status Indicator RAPs

01F, 01G

Page 52

01H +24V Distribution RAP

Use this RAP to diagnose +24V supply and distribution faults.

NOTE: This supply is not to be confused with the +17V supply, which is shown in WD 1.5. NOTE: Refer to RAP 12A-171 to diagnose +24V s upply and distribution faults on the HVF.

Refer to RAP 12D-110 to diagnose +24V supply and distribution faults on the LCSS.

Procedure

WARNING

CAUTION

To avoid equipment damage, do not disconnect or conne ct P J’s whil e the ma ch in e is switc hed on.

NOTE: To view the +24V supply generation, refer to WD 1.3.

Check the PEST fault history, dC123. There are hard PEST faults shown. YN

Check the LEDs on top of the power supply unit, Figure 1. The yellow LED is lit. YN

The green LED is lit. YN

Go to the 01C 3.3V Distribution RAP

Check for short circ uits. Re fer to the 01-525-00 +24V, +/-12V, +5V Short Circuit and Overload RAP, +24V short circuit check. Switch off the machine, GP 14. Disconnect the following co nnectors on the power

supply unit to isolate the PWB’s that follow:

• PJDC1 to isolate the IME controller PWB.

• PJDC3 to isolate the drum driver PWB and media path driver PWB.

• PJDC4 to isolate the power distribution PWB and HDD.

A short circuit exists. YN

Either the power supp ly unit i s faul ty o r ther e is a s hort c irc uit . Refe r to WD 9.4 and WD 1.4. Measure the voltage at pin 2 7 of PJ 902 on the drum driver PWB. The voltage should be greater th an +2.5V, indicating the drum driver PWB is enabling the +24V, +12V, -12V and +5V supplies in the power supply unit.

voltage is greater than +2.5V. YN

Check the condition of the drum driver power supply interface cable between PJDC2 on t he power su pply unit and PJ902 on th e drum driver

PWB. It should be correctly and securely connected at each end, and

should be undamage d. This cabl e carries p ower con trol signa ls from and to the power supply unit.

AABBCCDDE

Status Indicator RAPs

The cable is good.

Install a new drum driver p ower sup ply inte rface c able, PL 1 .15 Item

10, as necessary.

The

February 2013

01H

Switch off the machine, GP 14. Check pin 27 of P J 902 on t he drum driver

Pin 27 is short circuit to ground.

PWB.

Install a new drum driver PWB, PL 1.15 Item 4.

Repair the wiring, REP 1.1.

Install a new power supply unit, PL 1.15 Item 2.

Repair the wiring, REP 1.1. Install new components as necessary.

Check that the +24V is within tolerance, +24.5V +/- 5%, (+23.275V to +25.725V), at JDC1 pin 11. Refer to WD 1.4.

Install a new power supply unit, PL 1.15 Item 2.

Determine which PWB has the supply fault, go to PWB Checks.

Perform the RAP(s) given by the hard PEST fault code(s), then return to this RAP.

The +24V is good.

PWB Checks

Check the PWB’s below to determine which PWB has the distribution fault. Follow the distribution back to the supply. Repair the wiring, REP 1.1 or install a new PWB or power sup ply un it,

PL 1.15 Item 2 as nece ss ary. Refer to GP 15 for the location and fun ction o f the LED’s on the

PWB’s.

NOTE: Many PWB’s have distribution fuses.

• IME Controller PWB

• Marking Unit Driver PWB

• Solenoid Patch PWB

• Power Distribution PWB

• Scanner PWB

• DADH PWB

• Media Path Driver PWB

• 3 Tray Module PWB

• Drum Driver PWB

• Tray 5 Control PWB

• LCSS PWB

• HVF PWB

• BM PWB (Booklet Maker)

• Tri-folder PWB

• Inserter PWB

• OCT PWB

• Cleaning Unit

IME Controller PWB

• To view the +24V distribution from the power supply unit, refer to WD 1.4.

• For +24V faults on the IME controller PWB, refer to: – WD 9.6 – WD 9.7

2-30

ColorQube® 9303 Family

Page 53

• The marking unit driv er PW B , PL 92.10 Item 4, is driven from +24V from the IME control-

ler PWB

• Repair the wiring as necessary, REP 1.1

• If necessary, install a new IME controller PWB, PL 92.10 Item 1.

Marking Unit Driver PWB

• To view the +24V distribution from the IME controller PWB, refer to WD 9.7.

• For +24V faults on the marking unit driver PWB, refer to: – WD 9.10 – WD 9.12

• The sol enoid patch PWB, PL 93.10 Item 9 is driven from +24V from the marking unit

driver PWB:

• Repair the wiring as necessary, REP 1.1.

• If necessary, install a new marking unit driver PWB, PL 92.10 Item 4.

Solenoid Patch PWB

• To view the +24V distribution from the marking unit driver PWB, refer to WD 9.12.

• For +24V faults on the solenoid patch PWB, refer to: – WD 9.14 – WD 9.15

• The components that follow are driven from +24V from the solenoid patch PWB: – Purge solenoid valves 1 to 4 SOL93-059, 060, 061, 062, part of PL 93.10 Item 10. – Black ink solenoid valves 5 to 8 SOL063,064, 065, 066, part of PL 93.10 Item 10 – Yellow ink solenoid valves 9 to 12,SOL067, 068, 069, 070, part of PL 93.10 Item 10 – Cyan ink solenoid valves 13 to 16 SOL071, 072, 073, 074, part of PL 93.10 Item 10 – Magenta ink solenoid va lv es 17 to 20 SOL075, 076, 077, 078, part of PL 93.10 Item

• Repair the wiring as necessary, REP 1.1.

• If necessary, install a new solenoid patch PWB, PL 93.10 Item 9.

Power Distribution PWB

• To view the +24V distribution from the power suppl y unit, refer to WD 1.5

• For +24V faults on the power distribution PWB, refer to: – WD 1.6 – WD 1.7

• Check for +24V on both sides of fu se F8 on the po wer distribution P WB. If +24V is not present, check the following wiring:

– Between PJ8 pins 7 and 9 on the power distribution PWB and PJ920 pins 1 and 3 on

the scanner PWB.

– Between PJ8 pins 1, 3 and 5 on the power distribution PWB and PJ188 pins 1, 2 and

3 on the DADH PWB.

• Repair the wiring as necessary, REP 1.1.

• If necessary, install a new power distribution PWB, PL 3.11 Item 1.

Scanner PWB

• To view the +24V distribution from the power distr i buti on PWB, re fer to WD 1.7

• For +24V faults on the scanner PWB, refer to: – WD 6.1

– WD 6.2

• The components that follow are driven from +24V from the scanner PWB: – LED exposure lamp(s), PL 62.15 Item 2.

• Repair the wiring as necessary, REP 1.1

• If necessary, install a new scanner PWB, PL 62.16 Item 8

DADH PWB

• To view the +24V distribution from the power distribution PWB, refer to WD 1.7.

• For +24V faults on the DADH PWB, refer to: – WD 5.1 – WD 5.2

• The components that follow are driven from +24V from the DADH PWB: – DADH CVT motor MOT05-099, PL 5.25 Item 9. – DADH feed motor MOT05-074, PL 5.15 Item 16. – DADH duplex solenoid SOL05-100, PL 5.30 Item 3. – Nudger motor MOT05-098, PL 5.15 Item 5. – DADH feed clutch CL05-062, PL 5.15 Item 9. – DADH cover interlock switch S05-212, PL 5.15 Item 11.

• Repair the wiring as necessary, REP 1.1

• If necessary, install a new DADH PWB, PL 5.10 Item 5.

Media Path Driver PWB

• To view the +24V distribution from the power supply unit, refer to WD 1.5

• For +24V faults on the media path driver PWB, refer to: – WD 8.2 – WD 8.3 – WD 8.4 – WD 8.5

• The components that follow are driven from +24V from the media path driver PWB: – Bypass feed motor (M7) MOT74-420, PL 74.10 Item 2. – 3 tray module PWB, PL 73.16 Item 4. – Tray 5 control PWB, PL 75.68 Item 8. –OCT, PL 12.00 Item 1. – LCSS PWB, PL 12.75 Item 1. – HVF PWB, PL 12.140 Item 2.

• Repair the wiring as necessary, REP 1.1.

• If necessary, install a new media path driver PWB, PL 1.15 Item 5

3 Tray Module PWB

• To view the +24 distribution from the media path driver PWB, refer to WD 8.2

• For +24V faults on the three trays module PWB, refer to: – WD 7.3 – WD 7.4 – WD 7.5

• The +24V LED on this PWB is shown in WD 7.3

• The components that follow are driven from +24V from the 3 tray module PWB:

ColorQube® 9303 Family

February 2013

2-31

Status Indicator RAPs

01H

Page 54

– T1 feed / elevator motor MOT71-002, PL 81.25 Item 22. – T2 feed / elevator motor MOT72-001, PL 81.26 Item 22. – T3 feed motor MOT73-001, PL 81.30 Item 22. – 3 tray transport motor MOT70.025, PL 73.16 Item 3. – Tray up limit switch, S73-384, PL 81.30 Item 25. – Tray 3 elevate motor, MOT73-002, PL 73.16 Item 2.

• Repair the wiring as necessary, REP 1.1

• If necessary, install a new 3 tray module PWB, PL 73.16 Item 4

Drum Driver PWB

• To view the +24V distribution from the power suppl y unit, refer to WD 1.5

• For +24V faults on the drum driver PWB, refer to: – WD 9.1 – WD 9.2

• The components that follow are driven from +24V from the drum driver PWB: – Drum fan MOT42-064, PL 94.20 Item 4. – Cleaning unit delivery pump, part of PL 94.10 Item 21. – Cleaning unit return reservoir pump, part of PL 94.10 Item 21. – Cleaning unit PWB, part of PL 94.10 Item 21.

• Repair the wiring as necessary, REP 1.1.

• If necessary, install a new drum driver PWB, PL 1.15 Item 4.

Tray 5 Control PWB

• To view the +24V distribution from the media path driver PWB, refer to WD 8.4.

• For +24V faults on the tray 5 control PWB, refer to: – WD 7.1. – WD 7.2.

• The components that follow are driven from +24V from the tray 5 control PWB: – Tray 5 transport motor MOT75.018, PL 81.40 Item 2. – Elevator motor MOT75-019, PL 75.68 Item 4. – Upper limit switch S75-412, PL 75.68 Item 12. – Tray down limit switch S75-415, PL 75.70 Item 2. – Feed motor MOT75-117, PL 81.40 Item 3.

• Repair the wiring as necessary, REP 1.1.

• If necessary, install a new tray 5 control PWB, PL 75.68 Item 8.

LCSS PWB

• To view the +24V distribution from the LCSS power supply module, refer to WD 12.1.

• For +24V faults on the LCSS, refer to: – WD 12.1 – WD 12.3 – WD 12.4 – WD 12.5

• The components that follow are driven from +24V from the LCSS PWB: – Docking interlock switch S12-177, PL 12.15 Item 2. – Front door interlock switch S12-303, PL 12.75 Item 5.

– Transport motor 1 MOT12-223, PL 12.40 Item 2. – SH1 motor MOT12-247, part of PL 12.55 Item 5. – SU1 motor MOT12-249, part of PL 12.55 Item 5. – Transport motor 2 MOT12-224, PL 12.60 Item 5. – Paddle roll motor MOT12-237, PL 12.25 Item 10. – Punch head motor MOT12-243, PL 12.20 Item 2. – Front tamper motor MOT12-226, part of PL 12.45 Item 1. – Rear tamper motor MOT12-227, part of PL 12.45 Item 1. – Bin 1 upper limit switch S12-190, PL 12.30 Item 3. – Top cover interlock switch S12-197, PL 12.75 Item 6. – Bin 1 lower limit switch S12-191, PL 12.35 Item 1. – Bin 1 elevator motor MOT12.-241, PL 12.30 Item 8.

• Repair the wiring as necessary, REP 1.1.

• If necessary, install a new LCSS PWB, PL 12.75 Item 1.

HVF PWB

• To view the +24V distribution from the HVF power supply module, refer to WD 12.6.

• For +24V faults on the HVF, refer to: – WD 12.6 – WD 12.7 – WD 12.8 – WD 12.9 – WD 12.10 – WD 12.13 – WD 12.14 – WD 12.15

• The components that follow are driven from +24V from the HVF PWB: – Transport motor 1 MOT12-223, PL 12.120 Item 2. – Buffer motor MOT12-262, PL 12.120 Item 1 . – Nip split motor MOT12-164, PL 12.125 Item 15. – Transport motor 2 MOT12-224, PL 12.120 Item 1. – BM diverter solenoid SOL12-258, PL 12.120 Item 4. – Exit diverter solenoid SOL 12- 22 5, PL 12.120 Item 4. – Bypass feed motor MOT12-263, PL 12.120 Item 2. – Set clamp solenoid SOL12-056, PL 12.120 Item 4. – Docking interlock switch S12 -1 77, PL 12.100 Item 16. – Front door interlock switch S12-303, PL 12.115 Item 28. – Top cover interlock switch S12-197, PL 12.115 Item 24. – Paddle unit motor MOT12-239, PL 12.120 Item 6. – Paddle roll motor MOT12-238, part of PL 12.115 Item 2. – Paper pusher motor MOT12-265, PL 12.115 Item 13. – Bin 1 elevator motor MOT12-241, PL 12.105 Item 10. – Stapler gate safety switch S12-319, PL 12.115 Item 17. – Rear tamper motor MOT12-227, PL 12.110 Item 19.

Status Indicator RAPs

01H

February 2013

2-32

ColorQube® 9303 Family

Page 55

– Staple head 1 motor MOT12-247, part of PL 12.110 Item 12. – Stapler unit 1 motor MOT12-249, PL 12.110 Item 27. – Ejector motor MOT12-236, part of PL 12.110 Item 2. – Ejector roll motor MOT12-233, part of PL 12.110 Item 2. – Pressing & support motor MOT12-323, PL 12.110 Item 9. – Front tamper motor MOT12-226, PL 12.125 Item 6. – Punch unit motor MOT12-245, part of PL 12.125 Item 19. – Punch head motor MOT12-244, part of PL 12.125 Item 19.

• Repair the wiring as necessary, REP 1.1.

• If necessary, install a new HVF PWB, PL 12.140 Item 2.

BM PWB (Booklet Maker)

• To view the +24V distribution from the HVF PWB, refer to WD 12.6.

• For +24V faults on the BM, refer to: – WD 12.17 – WD 12.19

• The components that follow are driven from +24V from the BM PWB: – BM SH1 motor MOT12-254, part of PL 12.185 Item 7. – BM SH2 motor MOT12-275, part of PL 12.185 Item 7. – BM compiler motor MOT 12-251, PL 12.175 Item 1. – BM backstop motor MOT 12-255, PL 12.160 Item 4. – BM tamper 1 motor MOT12-256, PL 12.155 Item 3. – BM stack hold solenoid SOL12-259 (1 of 2), PL 12.165 Item 17.

– BM stack hold solenoid SOL12-259 (2 of 2), PL 12.165 Item 17. – BM conveyor drive motor MOT12-274, PL 12.190 Item 4. – BM crease roll gate motor MOT12-273, PL 12.175 Item 8. – BM crease roll motor MOT12-253, PL 12.175 Item 12. – BM crease blade motor MOT12-252, PL 12.170 Item 3. – BM flapper motor MOT12-271, PL 12.175 Item 1.

• Repair the wiring as necessary, REP 1.1.

• If necessary, install a new BM PWB, PL 12.175 Item 10.

Tri-folder PWB

• To view the +24V distribution from the BM PWB, refer to WD 12.6.

• For +24V faults on the tri-folder PWB, refer to WD 12.20.

• The components that follow are driven from +24V from the tri folder PWB: – Tri folder top cover interlock switch S12-210, PL 12.215 Item 3. – Tri folder front door interlock switch S12-209, PL 12.215 Item 2. – Tri folder diverter solenoid SOL12-267, PL 12.215 Item 16. – Tri folder assist gate solenoid SOL12-268, PL 12.215 Item 8. – Tri folder drive clutch CL12-269, PL 12.205 Item 9.

• Repair the wiring as necessary, REP 1.1.

• If necessary, install a new tri-folder PWB, PL 12.2 05 Item 16.

Inserter PWB

• To view the +24V distribution from the HVF PWB, refer to WD 12.14.

• For +24V faults on the inserter PWB, refer to: – WD 12.21

– WD 12.22

• The components that follow are driven from +24V from the inserter PWB: – Inserter top cover interlock switch S12-178, PL 12.305 Item 8. – Inserter jam cover interlock switch S12-179, PL 12.300 Item 18. – Inserter clutch CL12-260, PL 12.310 Item 3. – Inserter motor MOT12-261, PL 12.315 Item 1.

• Repair the wiring as necessary, REP 1.1.

• If necessary, install a new inserter PWB, PL 12.310 Item 9.

OCT PWB

• To view the +24V distribution from the media path driver PWB, refer to WD 8.5.

• For +24V faults on the OCT PWB, refer to WD 12.23.

• The OCT offset motor MOT12- 30 0, par t o f PL 12 .00 Item 1, is driven fr om +2 4V from the

inserter PWB

• Repair the wiring as necessary, REP 1.1.

• If necessary, install a new OCT, PL 12.00 Item 1.

Cleaning U n i t

• To view the +24V distribution from the drum driver PWB, refer to WD 9.2

• For +24V faults on the cleaning unit PWB, refer to WD 9.19

• The cleaning unit sol enoid va lve, part of P L 94.10 Item 21, is driven f rom +24V from the cleaning unit PWB:

• Repair the wiring as necessary, REP 1.1.

• If necessary, install a new cleaning unit, PL 94.10 Item 21.

NOTE: The cleaning unit PWB is not spared individually, the next highest assembly is the cleaning unit.

Power supply unit

Figure 1 Component location

LEDs

ColorQube® 9303 Family

February 2013

2-33

Status Indicator RAPs

01H

Page 56

01J +50V Distribution RAP

Use this RAP to diagnose +50V supply and distribution faults.

Procedure

WARNING

To view the +50V generation, refer to WD 1.3. Check the red LED on top of the power s uppl y unit, Figure 1, that indica tes that th e +50V su pply is available in the power supply unit. The red LED is lit and the AC supply is good.

Install a new power supply unit, PL 1.15 Item 2.

Check the PEST fault history, dC123. There are hard PEST faults shown.

Check that the +50V is within toler ance, +50V +/- 2% at JDC1 pin 10. Refer to WD 1.4.

The +50V is good. YN

Install a new power supply unit, PL 1.15 Item 2.

Determine which PWB has the supply fault. Go to PWB Checks.

Perform the RAP(s) given by the hard PEST fault code(s), then return to this RAP.

PWB Checks

Check the PWB’s below to determine which PWB has the distribution fault. Follow the distribution back to the supply. Repair the wiring, REP 1.1 or install a new PWB or po wer suppl y unit,

PL 1.15 Item 2 as necessary. Refer to GP 15 for the location and function of the LED’s on the

PWB’s.

NOTE: Many PWB’s have distribution fuses.

IME Controller PWB

• To view the +50V distribution from the power suppl y unit, refer to WD 1.4.

• For +50V faults on the IME controller PWB, refer to: – WD 9.5 – WD 9.6 – WD 9.7

• The components that follow are driven from +50V from the IME controller PWB: – Marking unit driver PWB PL 92.10 Item 4. – Quad wave amp PWB PL 92.10 Item 3.

• Repair the wiring as necessary, REP 1.1.

• If necessary, install a new IME controller PWB, PL 92.10 Item 1.

Media Path Driver PWB

• To view the +50V distribution from the power suppl y unit, refer to WD 1.5.

• For +50V faults on the media path driver PWB, refer to: – WD 8.1

– WD 8.3 – WD 8.5

• The +50V LED on this PWB is shown in WD 8.5.

• The components that follow are driven from +50V from the media path driver PWB: – Nip C release solenoid SOL82-007, PL 82.15 Item 4. – HPP diverter solenoid SOL83-004, PL 82.15 Item 5. – Exit/duplex diverter solenoid SOL83-006, PL 10.15 Item 14. – Nip D release solenoid SOL82-008, PL 70.30 Item 13.

• Repair the wiring as necessary, REP 1.1.

• If necessary, install a new media path driver PWB, PL 1.15 Item 5.

Drum Driver PWB

1. To view the +50V distribution from the power supply unit, refer to WD 1.5.

2. For +50V faults on the drum driver PWB, refer to WD 9.2.

3. The +50V LED on this PWB is shown in WD 9.2.

4. The stripper solenoid SOL10 -021, PL 10.10 Item 3, is driven from +50V from the drum

driver PWB:

5. Repair the wiring as necessary, REP 1.1.

6. If necessary, install a new drum driver PWB, PL 1.15 Item 4.

Quad Wave Amp PWB

1. To view the +50V distribution from the IME controller PWB, refer to WD 9.5.

2. For +50V faults on quad wave amp PWB, refer to WD 9.13.

3. Repair the wiring as necessary, REP 1.1.

4. If necessary, install a new quad wave amp PWB, PL 92.10 Item 3.

Marking Unit Driver PWB

1. To view the +50V distribution from the IME controller PWB, refer to WD 9.7.

2. For +50V faults on the marking unit driver PWB, refer to:

• WD 9.10

• WD 9.11

3. The Waste tray lock solenoid SOL91-044, PL 91.10 Item 17, is driven from +50V from the

marking unit driver PWB:

4. Repair the wiring as necessary, REP 1.1.

5. If necessary, install a new marking unit driver PWB, PL 92.10 Item 4.

Status Indicator RAPs

01J

February 2013

2-34

ColorQube® 9303 Family

Page 57

Power supply unit

Red LED

Figure 1 Component location

01K -50V Distribution RAP

Use this RAP to diagnose -50V supply and distribution faults.

Procedure

WARNING

Ensure that the electricity to the ma chin e is swit ched of f while p er form ing tasks that do not need electricity. Refer to GP 14. Disconnect the power co rd. Electricity can cause death or injury. Moving parts can cause injury.

To view the -50V generation, refer to WD 1.3. Check the condition of the drum driver power supply interface cable between PJDC2 on the

power supply unit and PJ902 on the drum driver PWB. It should be correctly and securely con

nected at each end, and s hould b e undam aged. Thi s cable carri es power c ontrol s igna ls from and to the power supply unit.

Install a new drum driver power supply interface cable, PL 1.15 Item 10.

Check the red LED on top of the power su pply unit , Figure 1 th at indic ates th at the +50V supply is available in the power supply unit. The red LED is lit.

The red LED is extinguish ed and the AC supply is good. Check the PEST faul t history,

dC123.

Perform the RAP(s) given by the hard PEST fault code(s), then return to this RAP.

Check that the -50V is within tolerance, -50V +/- 2% at JDC1 pin 18. Refer to WD 1.4. The -

50V is good. YN

Install a new power supply unit, PL 1.15 Item 2.

There are hard PEST faults shown.

Perform the 01-542-00, 01-546-00, 50V Failure RAP.

The cable is good.

ColorQube® 9303 Family

Go to PWB Checks.

PWB Checks

Check the PWB’s below to determine which PWB has the distribution fault. Follow the distribution back to the supply. Repair the wiring, REP 1.1 or install a new PWB or power sup ply un it,

PL 1.15 Item 2 as nece ss ary. Refer to GP 15 for the location and fun ction o f the LED’s on the

PWB’s.

IME Controller PWB

• To view the -50V distribution from the power supply unit, refer to WD 1.4.

• For -50V faults on the IME controller PWB, refer to:

• The qua d wave amp PWB, PL 92.10 Item 3 is driven from -50V from the IM E controller

• Repair the wiring as necessary, REP 1.1.

• If necessary, install a new IME controller PWB, PL 92.10 Item 1.

February 2013

2-35

– WD 9.5 – WD 9.6

PWB.

Status Indicator RAPs

01J, 01K

Page 58

Quad Wave Amp PWB

• To view the -50V distribution from the IME contr ol ler PWB, refer to WD 9.5.

• For -50V faults on quad wave amp PWB, refer to WD 9.13.

• Repair the wiring as necessary, REP 1.1.

• If necessary, install a new quad wave amp PWB, PL 92.10 Item 3.

Power supply unit

Status Indicator RAPs

01K

Red LED

Figure 1 Component location

February 2013

2-36

ColorQube® 9303 Family

Page 59

01L 0V Distribution RAP

Use this RAP to diagnose 0V faults.

Procedure

WARNING

Important: 0V return lines are conn ected together and to the chassis, bot h inside the power supply units and at the PWB’s.

• To measure the continuity of a 0V li ne be tween the po wer su ppl y u nit and a P WB , is olate the line concerned by disconnecting the PJs at both ends. In this way there will be no mis leading parallel paths. As necess ary, repair the wiring, REP 1.1 or install a new harness. The same applies between the power distribution PWB and other PWB’s.

• To check the connection of a 0 V l ine to c ha ssis v ia the power supply unit, connec t the P J at the power supply unit only, disconnect from the PWB, and measure the continuity to the chassis. As necessary, repair the wiring, REP 1.1 or install a new pow er supply unit , PL

1.15 Item 2.

• To check the connection of a 0V line to chassis via the PWB, connect the power PJ at the PWB only, disconnect from the power supp ly un i t , and measure the continuity to the chas sis. If necessary repair the wiring or install a new PWB.

• To check the 0V line between a PWB and a compo nent, (sens or, motor, etc.), disconnect the PWB PJ, then che ck the wi ring for cond ition , short c ircuits, ope n circ uits etc. A s nec essary, repair the wiring, REP 1.1, install a new harness, component or PWB.

This procedure lists t he wirin g diag rams tha t show the oc curre nce of 0V lines . Selec t the s uspect area from the list below, check the wiring for co ndition, short circuits and open circui ts. Repair the wiring as necessary, REP 1.1 or install a new harness or faulty component.

• Power Supply Unit

• Power Distribution PWB

• Single Board Controller PWB

• UI Control PWB, Touch Screen and UI Status PWB

• Foreign Device Interface PWB

• DADH PWB

• Scanner PWB

• Tray 5 Control PWB

• 3 Tray Module PWB

• Media Path Driver PWB

• Drum Driver PWB

• IME Controller PWB

• Marking Unit Heater PWB

• Marking Unit Driver PWB

• Quad Wave Amp PWB

• Solenoid Patch PWB

• Ink Load Entry PWB

• Cleaning Unit PWB

• Printheads 1, 2, 3 and 4 PWB’s

• IOD Pre-amplifier PWB

• LCSS PWB

• HVF Control PWB

• BM PWB (Booklet maker)

• Tri-folder PWB

• Inserter PWB

• OCT PWB

Power Supply Unit

•Refer to WD 1.3, WD 1.4 and WD 1.5.

• Repair the wiring as necessary, REP 1.1.

• If necessary install a new power supply unit, PL 1.15 Item 2.

Power Distribution PWB

•Refer to WD 1.6 and WD 1.7.

• Repair the wiring as necessary, REP 1.1.

• If necessary install a new power supply unit, PL 1.15 Item 2.

Single Board Controller PWB

•Refer to WD 3.1, WD 3.2 and WD 3.3.

• Repair the wiring as necessary, REP 1.1.

• If necessary, install a new single board controller PWB, PL 3.11 Item 13 or associated

components.

UI Control PWB, Touch Screen and UI Status PWB

•Refer to WD 3.1. If necessary, install new components from the list that follows: – UI control PWB, PL 2.10 Item 2. – Touch screen, PL 2.10 Item 3. – UI status PWB, PL 2.10 Item 4. – LCD to PWB harness, PL 2.10 Item 11. – UI control to UI status harness, PL 2.10 Item 9.

• Repair the wiring as necessary, REP 1.1.

• If necessary, install a new user interface control PWB.

• If necessary, install a new touch screen, PL 2.10 Item 3.

• If necessary, install a new user interface status PWB, PL 2.10 Item 4.

Foreign Device Interface PWB

•Refer to WD 3.3.

• Repair the wiring as necessary, REP 1.1

• If necessary, install a new foreign device interface PWB, PL 3.11 Item 23, or associated components.

DADH PWB

•Refer to WD 5.1 and WD 5.2

• Repair the wiring as necessary, REP 1.1

• If necessary, install a new DADH PWB, PL 5.10 Item 5, or associated components.

Scanner PWB

•Refer to WD 6.1, WD 6.2 and WD 6.3

• Repair the wiring as necessary, REP 1.1

• If necessary, install a new scanner PWB, PL 62.16 Item 8, or associated components.

Tray 5 Control PWB

•Refer to WD 7.1 and WD 7.2

ColorQube® 9303 Family

February 2013

2-37

Status Indicator RAPs

01L

Page 60

• Repair the wiring as necessary, REP 1.1.

• If necessary, install a new tray 5 control PWB PL 75.68 Item 8, or associated components.

3 Tray Module PWB

•Refer to WD 7.3, WD 7.4 and WD 7.5

• Repair the wiring as necessary, REP 1.1.

• If necessary, install a new 3 tray modu le PWB, PL 73.16 Item 4, or associated components

Media Path Driver PWB

•Refer to WD 8.1, WD 8.2, WD 8.3, WD 8.4 and WD 8.5.

• Repair the wiring as necessary, REP 1.1.

• If necessary, install a new media path driver PWB, PL 1.15 Item 5 or as sociated co mponents.

Drum Driver PWB

•Refer to WD 9.1, WD 9.2, WD 9.3 and WD 9.4.

• Repair the wiring as necessary, REP 1.1

• If necessary, install a new drum driver PWB, PL 1.15 Item 4, or associated components

IME Controller PWB

•Refer to WD 1.1, WD 9.5, WD 9.6 and WD 9.7

• Repair the wiring as necessary, REP 1.1

• If necessary, install a new IME controller PWB, PL 92.10 Item 1, or associated components.

Marking Unit Heater PWB

•Refer to WD 9.8

• Repair the wiring as necessary, REP 1.1

• If necessary, install a new marking unit heater PWB, PL 92.10 Item 5, or associated components.

Marking Unit Driver PWB

•Refer to WD 9.9, WD 9.10, WD 9.11 and WD 9.12

• Repair the wiring as necessary, REP 1.1

• If necessary, install a new marking unit driver PWB, PL 92.10 Ite m 4, or asso ciated com - ponents.

Quad Wave Amp PWB

•Refer to WD 9.13

• Repair the wiring as necessary, REP 1.1

• If necessary, install a new quad wave amp PWB, P L 92.10 I tem 3, or as sociate d comp onents.

Solenoid Patch PWB

•Refer to WD 9.14, WD 9.15 and WD 9.16

• Repair the wiring as necessary, REP 1.1

• If necessary, install a new reservoir, PL 93.10 Item 10, or associated components.

Ink Load Entry PWB

•Refer to WD 9.17 and WD 9.18

• Repair the wiring as necessary, REP 1.1

• If necessary, install a new ink load entry PWB, PL 93.10 Item 8, or associated components.

Cleaning U n i t PWB

•Refer to WD 9.19

• Repair the wiring as necessary, REP 1.1.

• If necessary, install a new cleaning unit PW B, PL 94.10 Item 21, or a ssociated components.

Printheads 1, 2, 3 and 4 PWB’s

•Refer to WD 9.20 and WD 9.21

• Repair the wiring as necessary, REP 1.1

• If necessary, install a new printhead 1, 2, 3 or 4 PWB, PL 91.20 Item 3 and PL 91.25 Item

IOD Pre-amplifier PWB

•Refer to WD 9.22

• Repair the wiring as necessary, REP 1.1.

• If necessary, install a new IOD assembly, PL 94.15 Item 1, or associated components.

LCSS PWB

• The LCSS low voltage power come s from its own power sup ply m odule as s hown in WD

12.1. Refer to WD 12.1, WD 12.2, WD 12.3, WD 12.4 and WD 12.5

• Repair the wiring as necessary, REP 1.1.

• If necessary, install a new LCSS power supply module, PL 12.75 Item 2, LCSS PWB, PL

12.75 Item 1, or associated components.

HVF Control PWB

• The HVF low voltage power com es from its o wn power supp ly module as shown in WD

12.6. Refer to WD 12.6, WD 12.7, WD 12.8, WD 12.9, WD 12.10, WD 12.11, WD 12.12, WD 12.13, WD 12.14 and WD 12.15

• Repair the wiring as necessary, REP 1.1

• If necessary, install a new HVF PWB, PL 12.140 Item 2 , or associated components.

BM PWB (Booklet maker)

• The BM low voltage po wer comes from the HVF powe r supply modul e as shown in WD

12.6. Refer to WD 12.6, WD 12.16, WD 12.17, WD 12.18 and WD 12.19.

• Repair the wiring as necessary, REP 1.1.

• If necessary, install a new BM PWB, PL 12.175 Item 10, or associated components.

Tri-folder PWB

• The tri-folder low voltage power comes from the HVF power supply mo dule as shown in

WD 12.6. Refer to WD 12.6 and WD 12.20

• Repair the wiring as necessary, REP 1.1.

• If necessary, install a new tri-folder PWB, PL 12.205 Item 16, or associated components.

Inserter PWB

• The inserter low voltage po wer comes from the HV F power supply module as shown in

WD 12.14. Refer to WD 12.14, WD 12.21 and WD 12.22

• Repair the wiring as necessary, REP 1.1.

• If necessary, install a new inserter PWB, PL 12.310 Item 9, or associated components.

OCT PWB

• The OCT low voltage power comes from the media path driver PWB, as shown in WD 8.5. Refer to WD 8.5 and WD 12.23.

• Repair the wiring as necessary, REP 1.1.

• If necessary, install a new OCT, PL 12.00 Item 1, or media path driver PWB, PL 1.15 Item

Status Indicator RAPs

01L

February 2013

2-38

ColorQube® 9303 Family

Page 61

02-302-00, 02-306-00, 02-308-00 Flash Failure RAP

02-302-00 Flash rewrite failure.

02-315-00 Service Regist ry Bad Data RAP

02-315-00 Service registry bad or corrupted data

02-306-00 Flash erase failure.

02-308-00 Flash download failure.

Procedure

WARNING

1. Switch the machine off, then switch on the machine, GP 14.

Procedure

WARNING

Ensure that the electricity to the ma chin e is swit ched of f while p er form ing tasks that do not need electricity. Refer to GP 14. Disconnect the power co rd. Electricity can cause death or injury. Moving parts can cause injury.

1. Switch the machine off, then switch on the machine, GP 14.

ColorQube® 9303 Family

February 2013

2-39

Status Indicator RAPs

02-302-00, 02-306-00, 02-308-00, 02-315-00

Page 62

02-316-00, 02-317-00 SRS Error RAP

02-316-00 SRS returns to LUI invalid fields, invalid data or missing data.

02-317-00 LUI gets no response from SRS.

Procedure

WARNING

1. Switch the machine off, then switch on the machine, GP 14.

02-320-00 Data Time Out Error RAP

02-320-00 UI does not receive reques ted da ta from the CCM with in the speci fie d time out win-

dow.

Procedure

WARNING

Ensure that the electricity to the ma chin e is swit ched of f while p er form ing tasks that do not need electricity. Refer to GP 14. Disconnect the power co rd. Electricity can cause death or injury. Moving parts can cause injury.

1. Switch the machine off, then switch on the machine, GP 14.

Status Indicator RAPs

02-316-00, 02-317-00, 02-320-00

February 2013

2-40

ColorQube® 9303 Family

Page 63

02-321-00 XEIP Browser Dead RAP

02-321-00 The user interface has detected that the EIP (Extensible Interface Platform) browser

does not respond, or is known to be not working.

02-380-00, 02-381-00 UI Communication Fault RAP

02-380-00 Communication via H-H USB net path connection between SBC and UI panel is not

working

Procedure

WARNING

CAUTION

Before a new user inte rface ass embly is installed, ide ntify the machine so ftware level (GP 4). Check the compatibility of the software on the new user interface assembly. Install the software to meet the customer machine requirements. Use the Customer Administration Tool (CAT), GP

Perform the following steps:

1. Switch off the machine, then switch on the machine, GP 14.

NOTE: If the UI is unavailable, the power down request cannot be confirmed. The machine will power down automatically after 60 seconds.

2. Ensure the Custom Services button is enabled on the us er interface, as detail ed in the System Administrator’s Guide. If necessary, re-load the software set, GP 4 Machine Soft ware.

3. Check that the mach ine is communicating with the network, for exampl e by sending a print job. If necess ary, check the network cable and check w ith the customer that their network and web browser are running correctly.

4. Refer to WD 3.1. Check the commun ications cable betwe en PJ905 on the UI PWB and PJ19 on the single bo ard controller PWB. If necessary, repair the wiring, REP 1.1, or install a new user interface harness, PL 2.10 Ite m 7. If necessary, install new compo nents:

• Single board controller PWB, PL 3.11 Item 13.

• User interface contro l PWB, PL 2.10 Item 2.

02-381-00 Communication via USB connection between SBC and UI panel is not working.

Procedure

WARNING

Ensure that the electricity to the ma chin e is swit ched of f while p er form ing tasks that do not need electricity. Refer to GP 14. Disconnect the power co rd. Electricity can cause death or injury. Moving parts can cause injury.

CAUTION

Before a new user i nterface as sembly is installed, i dentify the machine software lev el (GP 4 ). Check the compatibility of the software on the new user interface assembly. Install the software to meet the customer machine requirements. Use the Customer Administration Tool (CAT), GP

Perform the following steps:

1. Switch off the machine, then switch on the machine, GP 14.

NOTE: If the UI is unavailable, the power down request cannot be confirmed. The

machine will power down automatically after 60 seconds.

2. Refer to WD 3.1. Check the communic ations cable between PJ905 on the UI PWB to PJ19 on the single board contr oller PWB. If necessary, repair the wiring, REP 1.1, or install a new user inte rface harness, PL 2.10 Item 7. If necessary, install new compo nents:

• Single board controller PWB, PL 3.11 Item 13.

• User interface control PWB, PL 2.10 Item 2.

ColorQube® 9303 Family

February 2013

2-41

Status Indicator RAPs

02-321-00, 02-380-00, 02-381-00

Page 64

02-390-00 Configurable Services RAP

02-390-00 During po wer up all confi gurable serv ices have not achieved a stable state after 5

minutes from power up.

Procedure

WARNING

1. Switch the machine off, then switch on the machine, GP 14.

2. Reload the software set, GP 4 Machine Software.

Status Indicator RAPs

02-390-00

February 2013

2-42

ColorQube® 9303 Family

Page 65

03-316-00 CCM Cannot Communicate with IOT RA P

03-316-00 The com munications betwe en the single b oard controller P WB through the med ia

path PWB and to the IME controller PWB have failed.

Initial Actions

WARNING

• If the fault occurs du ring a software up grade, wait 15 minutes for th e software program ming operation to complete, before performing the next action.

• Switch off the machine, then switch on the machine, GP 14.

• Check the fault history file for other 03-xxx fault codes. If the 03-xxx fault codes occur randomly, the cause may be due to electrical noise. Go to OF 10 Intermittent Failure RAP.

Procedure

1. Switch off the machine, GP 14. Ensure all the conne ctors on the single board contr oller PWB, PL 3.11 Item 13, media path driver PWB, PL 1.15 Item 5 and the IME controller PWB, PL 92.10 Item 1 are correctly and securely seated. Switch on the machine, GP 14.

2. If the fault was detected during a software upgrade. Re-load the software set, GP 4 Machine Software.

3. Refer to WD 3.3, WD 8.2, WD 8 .4 and WD 9.5. Check the wiring between PJ2 0 on the

single board contr oller PW B and PJ402 on the me dia path dri ver PW B. Chec k the wiring

between PJ408 on the media path driver PWB and PJ402 on the IME controller PWB. Repair the wiring as necessary, REP 1.1.

4. Install new components as necessary:

• SBC drawer service loop harness, PL 3.11 Item 16.

• Single board controller PWB, PL 3.11 Item 13.

• Media path driver PWB, PL 1.15 Item 5.

• IME controller PWB, PL 92.10 Item 1.

03-325-00 System Detects the Machine Clock Failed to Increment During Power On RAP

03-325-00 The software has detected that the machine clock has failed to increment within 1.5

seconds during the power on self test operation.

Initial Actions

WARNING

Ensure that the electricity to the ma chin e is swit ched of f while p er form ing tasks that do not need electricity. Refer to GP 14. Disconnect the power co rd. Electricity can cause death or injury. Moving parts can cause injury.

Check the fault history fi le for other 03-xxx fault code s. If the 03-xxx fault codes occur r andomly, the cause may be due to electrical noise. Go to OF 10 Intermittent Failure RAP.

Procedure

NOTE: The machine may continue to boot with this fault, but printing may be disabled. The status code, 03-505 is raised with this fault code.

1. Switch off the machine, then switch on the machine, GP 14.

2. Re-load the software set, GP 4.

3. Check the battery on the NVM module PWB, GP 45.

4. Install new components as necessary:

• Single board controller PWB, PL 3.11 Item 13.

• Battery, PL 3.11 Item 18.

• NVM module PWB, PL 3.11 Item 17.

ColorQube® 9303 Family

February 2013

2-43

Status Indicator RAPs

03-316-00, 03-325-00

Page 66

03-331-00, 03-332-00 Main Controller and Network Controller on the SBC PWB Cannot Communicate RAP

03-331-00 Integral network communication error on the single board controller PWB.

03-332-00 The main controll er and netw or k contr oller (integ r al compo nen ts of the single boa rd

controller PWB) were unable to communicate within a 12 minutes time span.

Initial Actions

WARNING

Check the fault history file for other 03-xxx fault code s. If the 03-xxx fault codes oc cur randomly, the cause may be due to electrical noise. Go to the OF 10 Intermittent Failure RAP.

Procedure

1. Switch off the machine, then switch on the machine, GP 14.

2. Check the network connection to the single board controller PWB PJ14 is correctly inserted.

3. Re-load the software set, GP 4 Machine Software.

4. Install new components as necessary:

• Single board controller PWB, PL 3.11 Item 13.

03-338-00 The Main Controller on the SBC Has Reset RAP

03-338-00 System detects that the software in the single board controller PWB has been reset.

This was due either to the watch dog timing out or the software writing to an illegal address.

Initial Actions

WARNING

Ensure that the electricity to the ma chin e is swit ched of f while p er form ing tasks that do not need electricity. Refer to GP 14. Disconnect the power co rd. Electricity can cause death or injury. Moving parts can cause injury.

Check the fault history fi le for other 03-xxx fault code s. If the 03-xxx fault codes occur r andomly, the cause may be due to electrical noise. Go to the OF 10 Intermittent Failure RAP.

Procedure

1. Switch off the machine, then switch on the machine, GP 14.

2. Re-load the software set, GP 4 Machine Software.

3. If the fault remains, install a new single board controller PWB, PL 3.11 Item 13.

Status Indicator RAPs

03-331-00, 03-332-00, 03-338-00

February 2013

2-44

ColorQube® 9303 Family

Page 67

03-346-00 Unable To Communicate With UI RAP

03-346-00 Unable to re-establish communication with the UI after 30 seconds.

Procedure

WARNING

1. Switch off the machine, then switch on the machine, GP 14.

2. Reload the software set, GP 4 Machine Software.

03-347-00 Main Controller PWB Cannot Communicate with UI PWB RAP

03-347-00 The single board controller PWB to UI control PWB communications have failed.

Initial Actions

WARNING

Ensure that the electricity to the ma chin e is swit ched of f while p er form ing tasks that do not need electricity. Refer to GP 14. Disconnect the power co rd. Electricity can cause death or injury. Moving parts can cause injury.

• Switch off the machine, then switch on the machine, GP 14.

• Check the fault history file for other 03-xxx fault codes. If the 03-xxx fault codes occur randomly, the cause may be due to electrical noise. Go to OF 10 Intermittent Failure RAP.

Procedure

1. Switch off the machine , GP 14. Ensure all the conn ectors on the single boa rd controller,

PL 3.11 Item 13 and the UI control PWB, PL 2.10 Item 2 are correctly and securely

seated. Switch on the machine, GP 14.

2. Re-load the software set, GP 4 Machine Software.

3. Refer to WD 3.2. Check the wiring between PJ19 on the single board controller PWB and PJ900, PJ901 and PJ905 on the User Interface control PWB. Repair the wiring as neces sary, REP 1.1. If necessary, install a new user interface harness, PL 2.10 Item 7.

4. Install new components as necessary:

• User interface control PWB, PL 2.10 Item 2.

• Single board controller PWB, PL 3.11 Item 13.

ColorQube® 9303 Family

February 2013

2-45

Status Indicator RAPs

03-346-00, 03-347-00

Page 68

03-355-00 CCM POST Failure Detected RAP

03-355-00 The s oftware ha s detected a CCM POS T fai lu re d ur ing th e N VM in teg rity te st/N VM

battery failure.

Initial Actions

WARNING

• Check the fault history file for other 03-xxx fault codes. If the 03-xxx fault codes occur randomly, the cause may be due to electrical noise. Go to OF 10 Intermittent Failure RAP.

• Check that the battery on the NVM module PWB is loc ated correctly and in good co ndition, GP 45.

• Reseat the NVM module PWB, PL 3.11 Item 17.

Procedure

NOTE: The machine may continue to boot with this fault, but printing may be disabled. The status code, 03-505 is raised with this fault code.

1. Switch off the machine, then switch on the machine, GP 14.

2. Re-load the software set, GP 4.

3. Install new components as necessary:

• Battery, PL 3.11 Item 18.

• NVM module PWB, PL 3.11 Item 17.

• Single board controller PWB, PL 3.11 Item 13.

03-362-00 CCS Power Fault RAP

03-362-00 The single b oard controller software has fa iled to exit from a timer loo p and has

detected that this is caused by an abnormal power condition.

Initial Actions

WARNING

Ensure that the electricity to the ma chin e is swit ched of f while p er form ing tasks that do not need electricity. Refer to GP 14. Disconnect the power co rd. Electricity can cause death or injury. Moving parts can cause injury.

• Switch off the machine, then switch on the machine, GP 14.

• Check the fault history file for other 03-xxx fault codes. If the 03-xxx fault codes occur randomly, the cause may be due to electrical noise. Go to OF 10 Intermittent Failure RAP.

Procedure

1. Switch off the machine, then switch on the machine, GP 14.

2. Check the wiring and connecti ons between the power supply unit, PL 1. 15 Item 2, the power distribution PWB, PL 3.11 Ite m 1 and the single board controller PWB, PL 3. 11

Item 13. Repair the wiring as necessary, REP 1.1.

3. Go to the following RAPs and check the low voltage supplies to the single board controller PWB:

• 01C +3.3V Distribution RAP.

• 01D +5V Distribution RAP.

• 01E +12V Distribution RAP.

• 01G +17V Distribution RAP.

• 01H +24V Distribution RAP.

• 01L 0V Distribution RAP As necessary, repair the wiring, REP 1.1, or install new components as necessary:

• Power distribution PWB, PL 3.11 Item 1.

• Single board controller PWB, PL 3.11 Item 13.

• PDB to SBC Harness (PJ17), PL 3.11 Item 10.

• Power supply unit, PL 1.15 Item 2.

Status Indicator RAPs

03-355-00, 03-362-00

February 2013

2-46

ColorQube® 9303 Family

Page 69

03-397-00 System Configuration Recovery Attempt RAP

03-397-00 System configuration is lost and an attempted recovery made (from SIM).

03-398-00, 03-399-00 SIM Card Fault RAP

03-398-00 SIM card serial number mismatch between the option and the machine

Initial Actions

WARNING

• Switch off the machine, then switch on the machine, GP 14.

• Check the fault history file for other 03-xxx fault codes. If the 03-xxx fault codes occur randomly, the cause may be due to electrical noise. Go to OF 10 Intermittent Failure RAP.

Procedure

1. Switch off the machine, then switch on the machine, GP 14.

2. Check that the SIM card is installed.

NOTE: The SIM card is also referred to as the product enablement key.

3. Check for damage to the SIM card:

•Enter dC131.

• Select CCS NVM ID 616-3 Product Configuration.

• Check that the value is set to 112 or 113 or 114. If the value is set to 49, the SIM card

is missing or damaged. Obtain a SIM card that is compatible with this machine.

4. Check that the SI M ca rd is a v alid o ption for this m achin e, GP 19. If there is a mismatch between the SIM card and the machine the n the two are not c ompatible. Obtain a SIM card that is compatible with this machine.

5. Check that the battery on the NVM module PWB is locat ed correctly and in good co ndition, GP 45.

6. Install new components as necessary:

• Battery, PL 3.11 Item 18.

• NVM module PWB, PL 3.11 Item 17.

• Product enablement key, PL 3.11 Item 22.

• Single board controller PWB, PL 3.11 Item 13.

7. Perform an NVM restore, refer to NVM Save and Restore, dC361.

8. If an NVM restore cannot be completed perform the following:

• Set the market region. Enter dC134, set value to appropriate market region.

• Enter Service Admin.

a. Press and hold the # key, * key and the Stop key. b. Enter the passcode 2732. Touch the Enter button on the UI. c. Select machine status / Paper Management / Tray Contents d. Set the tray 3 contents as appropriate to the machine location A4 or 8.5 x 11

inch.

9. Rest all counters and exit diagnostics.

03-399-00 SIM card data cannot be processed by the machine.

Procedure

WARNING

Ensure that the electricity to the ma chin e is swit ched of f while p er form ing tasks that do not need electricity. Refer to GP 14. Disconnect the power co rd. Electricity can cause death or injury. Moving parts can cause injury.

1. Switch off the machine, then switch on the machine, GP 14.

2. Check that the machine serial number is correct, refer to dC132.

3. Check that the SIM card is a valid option for this machine, GP 19. There is a mis match between the SIM card and the machine and the two are not compatible. Obtain a SIM card that is compatible with this machine.

NOTE: A pre-serialized SIM ca rd will be required. Escalat e the request through normal channels.

NOTE: The SIM card is also referred to as the product enablement key.

4. Install new components as necessary:

• Product enablement key, PL 3.11 Item 22.

• Single board controller PWB, PL 3.11 Item 13.

ColorQube® 9303 Family

February 2013

2-47

Status Indicator RAPs

03-397-00, 03-398-00, 03-399-00

Page 70

03-401-00, 03-403-00 Fax Not Detected RAP

03-401-00 The basic fax module has not been detected or confirmed.

03-403-00 Extended fax PWB has not been confirmed or detected. This is for information only.

The machine does not have an extended fax PWB.

Procedure

WARNING

1. Switch off the machine, then switch on the machine, GP 14.

2. Check that the Fax module, PL 20.05 Item 1, has been installed.

3. Perform the Initial Actions in 20A Fax Entry RAP.

4. Perform the 20G Fax Module Checkout RAP.

5. If necessary, install a new Fax module, PL 20.05 Item 1.

6. If necessary, re-load the software set, GP 4 Machine Software.

7. Install new components as necessary:

• Single board controller PWB, PL 3.11 Item 13.

03-417-00 Incompatible Fax Software RAP

03-417 The fax software version supplied at power up is not compati ble with the image pro-

cessing software.

Procedure

WARNING

Ensure that the electricity to the ma chin e is swit ched of f while p er form ing tasks that do not need electricity. Refer to GP 14. Disconnect the power co rd. Electricity can cause death or injury. Moving parts can cause injury.

Switch off the machine, then switch on the machine, GP 14.

Perform the following:

• Reload the software set, GP 4, Machine Software.

• If necessary, install a new Fax module, PL 20.05 Item 1.

Status Indicator RAPs

03-401-00, 03-403-00, 03-417-00

February 2013

2-48

ColorQube® 9303 Family

Page 71

03-777-00 Power Los s De tected RAP

03-777-00 This fault code in the fault history file indicates that the system has previously

detected a power input loss.

Procedure

WARNING

1. Check with the custom er th at the AC ma ins ( line) input power s upply is no t e xperien cing interruptions.

2. Check with the customer that th e machine does not share a powe r supp ly with any other equipment. Sharing a power supply may cause the safety over current device to switch off the electrical supply to the machine. This would cause a 03-7 77-00 fault. If possible, ensure the machine is connected to a dedicated power supply.

3. Check the fault history file for other 03-xxx fault codes. If the 03-xxx fault codes occur randomly, the cause may be due to electrical noise. Go to the OF 10 Intermittent Failure RAP.

4. Go to 01A AC Power Distrib ution RAP and ch eck the pow er input circu it and its connec- tors.

03-788-00 CCS Runtime Could Not Enter Power Saver Mode S3 RAP

03-788 The copy control software could not enter power save mode. The copy control software

was unable to update its par ameters from the UI, when th e machine previous ly came out of sleep mode. It was then unable to re-enter the sleep mode, S3.

Procedure

WARNING

Ensure that the electricity to the ma chin e is swit ched of f while p er form ing tasks that do not need electricity. Refer to GP 14. Disconnect the power co rd. Electricity can cause death or injury. Moving parts can cause injury.

1. Check the fault history file for other 03-xxx fault codes. If the 03-xxx fault codes occur randomly, the cause may be due to electrical noise. Go to the OF 10 Intermittent Failure RAP .

2. Switch off the machine, then switch on the machine, GP 14.

3. Refer to WD 3.1. Check the wiring between PJ19 on the single board controller PWB and PJ900, PJ901 and PJ905 on th e UI Control PWB. Repair the wiring as necessary, REP

1.1.

4. Install new components as necessary:

• User interface control PWB, PL 2.10 Item 2.

• Single board controller PWB, PL 3.11 Item 13.

ColorQube® 9303 Family

February 2013

2-49

Status Indicator RAPs

03-777-00, 03-788-00

Page 72

03-790-00 Timezone Cannot Be Set RAP

03-790-00 At powe r up the Timezone is not valid due to NVM corruption, or OS file system

problem. Timezone overridden to GMT: DST disabled.

Procedure

WARNING

Reset the time zone in customer domain tools, refer to GP 5.

03A Foreign Device PWB Fault RAP

Use this RAP when the foreign interface device is not detected.

Initial Actions

WARNING

Ensure that the electricity to the ma chin e is swit ched of f while p er form ing tasks that do not need electricity. Refer to GP 14. Disconnect the power co rd. Electricity can cause death or injury. Moving parts can cause injury.

CAUTION

Do not show the customer how to in stall a temp orar y shor ting l ink . Do no t lea ve a sho rt ing lin k installed.

• Switch off the machine, then switch on the machine, GP 14.

• Ensure the foreign device interfa ce PWB, PL 3.11 Item 14 is securely connected to the single board controller PWB, PL 3.11 Item 13.

Procedure

If available check the operation of the for ei gn in terfac e dev ice wi th a fore ig n inte rface test too l,

PL 26.10 Item 14, in conjunction with the 7655/65/75 indicator/instruction chart.

To check a foreign in terface dev ice if the te st tool is not available/s uitable, perfor m the pro cedure that follows: Refer to WD 3.3. Check the foreign device interface harness, PL 3.11 Item 23. The harness

is good. YN

Perform the following as necessary:

• Repair the harness, REP 1.1.

• Install a new foreign device interface harness, PL 3.11 Item 23.

NOTE: Do not attempt to repair the harne ss from the bulkhead c onnector to the foreign device.

Check the +3.3V supply to PJ25 at pins 1, 5, 9, 16 and 22 on the single board controller PWB.

The +3.3V supply is good. YN

Check the +3.3V distribution. Refer to:

• 01C +3.3V Distribution RAP.

• 01L 0V Distribution RAP.

Disconnect the foreign device. Install a temporary sh orting link between pins 2 and 3 on the foreign device interface harness bulkhead connector. Check the voltage at pin 2.

sured. YN

Install a new foreign device interface PWB, PL 3.11 Item 14.

Install a temporary shorting link betwee n pins 1 and 3 on the foreign device interfa ce harness bulkhead connector. Check the display.

Install new components as necessary:

• Install a new foreign device interface PWB, PL 3.11 Item 14.

• Single board controller PWB, PL 3.11 Item 13.

The enable circuits are working correctly.

NOTE: Currently the signals used for billing, e.g . machin e functi on, premium tray, etc. cannot be adequately measured with a standard meter.

The machine is enabled.

0V is mea-

Status Indicator RAPs

03-790-00, 03A

February 2013

2-50

ColorQube® 9303 Family

Page 73

05-250-00, 05-251-00 DADH Checksum Error RAP

05-250-00 The DADH flash memory is corrupted. A kernel checksum error has been detected.

05-252-00 DADH Stepper Controller Communications Error

05-252-00 DADH PWB to stepper motors communications have failed.

05-251-00 The DADH fla sh memory is corrupted. An application c hecksum error has been

detected.

Initial Actions

WARNING

Switch off, then switch on the machine, GP 14.

Procedure

1. Re-load the software set, GP 4 Machine Software.

2. If necessary, install a new DADH PWB, PL 5.10 Item 5.

Initial Actions

WARNING

Ensure that the electricity to the ma chin e is swit ched of f while p er form ing tasks that do not need electricity. Refer to GP 14. Disconnect the power co rd. Electricity can cause death or injury. Moving parts can cause injury.

Switch off, then switch on the machine, GP 14.

Procedure

1. Switch off the machine, GP 14. Ensur e all the connector s on the DADH PWB, P L 5.10

Item 5, are correctly and securely seated. Switch on the machine, GP 14.

2. Refer to WD 5.1. Check the wiring between PJ181 on the DADH PWB and the feed motor, PL 5.15 Item 16 and the CVT moto r, PL 5.25 Item 9. Repair t he wiring as nec es sary, REP 1.1.

3. Install new components as necessary:

• DADH feed motor, PL 5.15 Item 16.

• DADH CVT motor, PL 5.25 Item 9.

• DADH PWB, PL 5.10 Item 5.

ColorQube® 9303 Family

February 2013

2-51

Status Indicator RAPs

05-250-00, 05-251-00, 05-252-00

Page 74

05-253-00, 05-254-00 DADH Communications Error RAP

05-253-00 The DADH PWB to single board controller PWB communications have failed.

05-255-00 Late Pre Scan Message RAP

05-255-00 The DADH pre scan status message was not received in time.

05-254-00 The DADH PWB to single board controller PWB communications are out of

sequence.

Initial Actions

WARNING

• Switch off the machine, then switch on the machine, GP 14.

Procedure

1. Switch off the machin e, GP 14. Ensure all the connec tors on the DADH PWB, PL 5.10

Item 5, scanner PWB, PL 62.16 Item 8 and the single board controller PWB, PL 3.11 Item 13 are correctly and securely seated. Switch on the machine, GP 14.

2. If the fault was detected during a software upgrade. Re-load the software set, GP 4 Machine Software.

3. Refer to WD 3.1, WD 5.2 and WD 6.1. Check the wiring between PJ188 on the DADH

PWB and PJ921 on the sc anner PWB . Check the wiri ng between PJ 922 on the scanner PWB and PJ15 on the single bo ar d co ntrol le r PWB . Repair the wir ing as nec essa r y, REP

1.1.

4. Install new components as necessary:

• DADH communication/power cable, PL 5.10 Item 6.

• DADH/IIT power comms harness, PL 62.16 Item 7.

• DADH PWB, PL 5.10 Item 5.

• Scanner PWB, PL 62.16 Item 8.

• Single board controller PWB, PL 3.11 Item 13.

Procedure

WARNING

Ensure that the electricity to the ma chin e is swit ched of f while p er form ing tasks that do not need electricity. Refer to GP 14. Disconnect the power co rd. Electricity can cause death or injury. Moving parts can cause injury.

1. Switch off, then switch on the machine, GP 14.

Status Indicator RAPs

05-253-00, 05-254-00, 05-255-00

February 2013

2-52

ColorQube® 9303 Family

Page 75

05-256-00 Eject Count Error RAP

05-256-00 The number of ejections from the DADH did not match the number of feeds.

05-257-00 Unknown Document Size RAP

05-257-00 The DADH has failed to detect the document size during pre-feed.

Procedure

WARNING

1. Switch off, then switch on the machine, GP 14.

Initial Actions

WARNING

Ensure that the electricity to the ma chin e is swit ched of f while p er form ing tasks that do not need electricity. Refer to GP 14. Disconnect the power co rd. Electricity can cause death or injury. Moving parts can cause injury.

• Make sure that a bright light is not above the DADH in put tray. Refer to TAG D-007 and check size sensor 1 and size sensor 2. If necessary, adjust the position of the machine.

• Remove all documents from the DADH and input tray.

• Make sure that the sensors and the area around the sensors are clean.

Procedure

NOTE: The DADH width sensor is a potentiom eter. The arm on the potenti ometer is attach ed to the width guides. This gives a variable voltage to indicate the paper width setting.

Enter dC330 code 05-221 to ch eck the DADH tray size sensor 1 Q05-221, PL 5.35 Item 8. Actuate Q05-221.

Refer to WD 5.2. Check Q05-221. References:

• GP 11 How to Check a Sensor.

• P/J190, DADH PWB.

• 01D +5V Distribution RAP.

• 01L 0V Distribution RAP. Install new components as necessary:

• DADH tray size sensor 1, PL 5.35 Item 8.

• DADH PWB, PL 5.10 Item 5.

The display changes.

ColorQube® 9303 Family

Enter dC330 code 05-222 to ch eck the DADH tray size sensor 2 Q05-222, PL 5.35 Item 8. Actuate Q05-222.

Open the DADH top cover. Enter dC330 code 05-20 4 to check the DADH feed sensor, Q05204, PL 5.15 Item 2. Actuate Q05-204.

February 2013

2-53

The display changes.

Refer to WD 5.2. Check Q05-222. References:

• GP 11 How to Check a Sensor.

• P/J190, DADH PWB.

• 01D +5V Distribution RAP.

• 01L 0V Distribution RAP. Install new components as necessary:

• DADH tray size sensor 2, PL 5.35 Item 8.

• DADH PWB, PL 5.10 Item 5.

The display changes.

Status Indicator RAPs

05-256-00, 05-257-00

Page 76

Refer to WD 5.1. Check Q05-204. References:

• GP 11 How to Check a Sensor.

• P/J184, DADH PWB.

• 01D +5V Distribution RAP.

• 01L 0V Distribution RAP. Install new components as necessary:

• DADH feed sensor, PL 5.15 Item 2.

• DADH PWB, PL 5.10 Item 5.

Enter dC330 c ode 05 -206 to ch ec k the DA DH p re -reg s en so r, Q05-206, PL 5.25 Item 1. Actuate Q05-206. The display changes.

Refer to WD 5.1. Check Q05-206. References:

• GP 11 How to Check a Sensor.

• P/J184, DADH PWB.

• 01C +3.3V Distribution RAP.

• 01L 0V Distribution RAP. Install new components as necessary:

• DADH pre-reg sensor, PL 5.25 Item 1.

• DADH PWB, PL 5.10 Item 5.

Completely open the DADH width guide s. Refer to WD 5.2. Measure the voltage at P/J19 0 pin

8. Completely close the DADH width guides.

to approximately 0V. YN

Remove the DADH input tray asse mbl y, PL 5.35 Item 1. Make su re the ar m of the DADH width sensor is installed correctly, Figure 1. Check the mechanical o peration of the width guides. Install new components as necessary:

• DADH width sensor, PL 5.35 Item 11.

• DADH input tray assembly, PL 5.35 Item 1.

The voltage changes from approximately 3.3V

DADH width sensor Q05-095

Arm

Go to dC131. Check that the IIT DA DH NVM param eter s f or th e dete ct ion o f th e size of paper are correct. Install new components as necessary:

• DADH PWB, PL 5.10 Item 5.

• DADH input tray assembly, PL 5.35 Item 1.

Status Indicator RAPs

February 2013

05-257-00

2-54

Figure 1 Component location

ColorQube® 9303 Family

Page 77

05-258-00, 05-307-00 DADH Cover Interlock Ope n RAP

05-258-00 The DADH cover interlock switch detects that the top cover is open during initializa-

tion.

05-307-00 The DADH cover interlock switch detects that the top cover is open.

Initial Actions

WARNING

• Remove all documents from the DADH.

• Check the switch actuator on the DADH cover, Figure 1. If the actuator is damaged, install a new DADH top cover, PL 5.20 Item 15.

• Make sure the latch springs, PL 5.20 Item 7 are installed correctly. Make sure that the top cover closes correctly. If necessary, install a new top access cover assembly, PL 5.20

Item 17.

• Check that the EPC memory PWB, PL 3.11 Item 21, is correctly seated.

Procedure

Enter dC330 code 05-212 to check the DADH cover interlock switch, Figure 1, S05-212. A ct uate S05-212. The display changes.

Refer to WD 5.1. Check S05-212. References:

• GP 13 How to Check a Switch.

• P/J187, DADH PWB.

• 01H +24V Distribution RAP.

• 01L 0V Distribution RAP. Install new components as necessary:

• DADH cover interl ock switch, PL 5.15 Item 11.

• DADH PWB, PL 5.10 Item 5.

Actuator

DADH cover interlock sw itch, S05-212

Figure 1 Component location

Check that S05-212 is installed correctly.

ColorQube® 9303 Family

February 2013

2-55

Status Indicator RAPs

05-258-00, 05-307-00

Page 78

05-259-00, 05-260-00 DADH Active Line or Standby Error RAP

05-259-00 The DADH active line is in the wrong state during the scan

05-260-00 The DADH is not in standby at the start of the job.

Initial Actions

WARNING

Switch off, then switch on the machine, GP 14.

05-300-00 DADH Open RAP

05-300-00 The platen down sensor detects that the DADH is open during run.

Initial Actions

WARNING

Ensure that the electricity to the ma chin e is swit ched of f while p er form ing tasks that do not need electricity. Refer to GP 14. Disconnect the power co rd. Electricity can cause death or injury. Moving parts can cause injury.

Check that the DADH platen down sen sor magnet, PL 5.10 I tem 10 is installed and al igned correctly to the platen down sensor.

NOTE: The DADH has two magnets, the magnet on the left front corner of the DADH actuates the platen down sensor, refer to PL 5.10 Item 10.

Procedure

1. Refer to WD 5.2 and WD 6.1. Check the wiring between PJ188 on the DADH PWB and PJ921 on the scanner PWB. Repair the wiring as necessary, REP 1.1.

2. If necessary, install a new DADH PWB, PL 5.10 Item 5.

Procedure

Enter dC330 code 62-019 to check the platen down sensor, Q62-019, PL 62.16 Item 5. Open and close the DADH.

Refer to WD 6.2. Check Q62-019. References:

• GP 13 How to Check a Switch.

• PJ927, Scanner PWB.

• 01C +3.3V Distribution RAP.

• 01L 0V Distribution RAP. Install new components as necessary:

• Platen down sensor, PL 62.16 Item 5.

• Scanner PWB, PL 62.16 Item 8.

Perform the steps that follow. Install new components as necessary:

• Check that Q62-019 is installed correctly.

• Check the DADH frame for distortion, go to ADJ 5.2. If the DADH frame is distorted, install a new DADH, PL 5.10 Item 9.

The display changes.

Status Indicator RAPs

05-259-00, 05-260-00, 05-300-00

February 2013

2-56

ColorQube® 9303 Family

Page 79

05-310-00 Document Too Short RAP

05-310-00 The DADH detects a document that is shorter than 110mm.

Initial Actions

WARNING

• Remove all documents from the DADH.

• Make sure that the documents are longer than 110 mm (4.3 inches).

• Check for toner contaminat ion on and in the l ocality of the DA DH feed sensor Q05 -204,

PL 5.15 Item 2.

Procedure

If the documents are longer than 110mm, go to the procedures that follow:

• 05-330-00, 05-331-00 CVT - DADH Feed Sensor Failure RAP.

• 05-335-00 DADH TAR Sensor Failure RAP.

• 05-350-00, 05-352-00 DADH CVT Sensor Failure RAP.

• 05-340-00 CVT-DADH Pre-Reg Sensor Failure RAP.

05-330-00, 05-331-00 DADH Feed Sensor Failure RAP

05-330-00 The DADH feed sensor does not detect the lead edge of the document within the

correct time after the feed motor runs.

05-331-00 The DADH feed s ensor does not detect the tr ail edge of the document within the correct time.

Initial Actions

WARNING

Ensure that the electricity to the ma chin e is swit ched of f while p er form ing tasks that do not need electricity. Refer to GP 14. Disconnect the power co rd. Electricity can cause death or injury. Moving parts can cause injury.

• Remove all documents from the DADH.

• Make sure that the customer is not using damaged documents. If the DADH damages the documents, go to the 05E Damaged Documents RAP.

• Clean the DADH feed sensor, PL 5.15 Item 2, and the area around the sensor, Figure 2.

• Check that the feed roll assembly is installed correctly, refer to REP 5.14.

• Check that the CVT roll is installed correctly, refer to REP 5.15.

• Make sure that the fe ed rolls are cle an and rotate freely, refer to ADJ 5.4 . If necessary, install a new feed roll assembly, PL 5.15 Item 1 or fee d r oll asse mbl y cover, PL 5.15 Item

21.

•Go to dC135 CRU/HFSI Status. Check the count of the document feeder feed roller. If the count is near end of life, install a new feed roll assembly, PL 5.15 Item 1.

• Check the operation of the feed yoke, Figure 1. Make sure that the feed yoke shaft is under the moulded clip of the feed housing. Make sure that the feed yoke spring, PL 5.15

Item 7 is connected to the feed housing and to the feed yoke.

• Make sure that the front feed gate, PL 5 .15 Item 12 and the rea r fe ed ga te, PL 5.15 Item

13 are locked in the down position.

• Check the DADH CVT sensor and actuator for damage, PL 5.20 Item 12.

ColorQube® 9303 Family

Procedure

Open the DADH top cover. Remove the DADH rear cover, PL 5.10 Item 1. Hold the DADH cover inte rloc k swi tch cl osed, PL 5.15 Item 11. Enter dC330 code 05-204 to check the D ADH feed sensor, Q05-204. Actuate Q05-204.

Enter dC330 code 05-074 to run the DADH feed motor, MOT05-074. MOT05-074 runs.

February 2013

2-57

The display changes.

Refer to WD 5.1. Check Q05-204. References:

• GP 11 How to Check a Sensor.

• P/J184, DADH PWB.

• 01D +5V Distribution RAP.

• 01L 0V Distribution RAP. Install new components as necessary:

• DADH feed sensor, PL 5.15 Item 2.

• DADH PWB, PL 5.10 Item 5.

Status Indicator RAPs

05-310-00, 05-330-00, 05-331-00

Page 80

Go to the 05C DADH Motor Failure RAP.

While MOT 05-074 runs, stack the code 05-062 to energize the DADH feed clutch, CL05-062.

NOTE: The feed clutch disengages after 30 seconds. The feed motor stops after 3 minutes.

CL05-062 energizes, the nudger rolls and the feed rolls rotate. YN

Perform the steps that follow:

• Go to the 05D DADH Feed Clutch Failure RAP and check CL05-062.

• ADJ 5.1 DADH Drive Belt Adjustment.

Enter dC330 code 05-098, to run the DADH nudger motor. The feed roll assembly lowers,

then raises after 10 seconds. YN

Refer to WD 5.1. Check the nudger motor. References:

• GP 10 How to Check a motor.

• P/J183, DADH PWB and P/J201.

• 01H +24V Distribution RAP.

• 01L 0V Distribution RAP. Install new components as necessary:

• DADH nudger motor, PL 5.15 Item 5.

• DADH feed assembly, PL 5.15 Item 18.

• DADH PWB, PL 5.10 Item 5.

Perform the steps that follow:

• Check that the DADH fe ed sensor, Q05-204 i s installed correctly, Figure 2. If necessary, install a new feed roll assembly, PL 5.15 Item 1.

• Ensure the feed motor driv e belt and DADH CVT mot or belt are tensio ned correctly, ADJ

5.1.

• When large documents are fed (A3 or 11x17 inch), check the items that follow: – Check that the DADH CVT motor rotates freely, refer to the 05C DADH Mo t o r F a il ur e

RAP. – Check the CVT motor drive belt, refer to ADJ 5.1 DADH Drive Belt Adjustment. – Check that the CVT roll is clean and rotates freely, refer to ADJ 5.4. – If necessary install a new DADH feed motor, PL 5.25 Item 9.

• Go to the 05D DADH Feed Clutch Failure RAP and check CL05-062.

• Make sure that the siz e of the documents are sen sed correctly. Refer to the 05-257-00 Document Size Sensor Failure RAP.

Clip

Feed yoke and spring

Feed yoke shaft

Front and rear feed gates

Status Indicator RAPs

05-330-00, 05 -331-00

February 2013

2-58

Figure 1 Component location

ColorQube® 9303 Family

Page 81

CVT motor MOT 05-099

Top cover interlock switch

Feed motor MOT05-074

Feed clutch CL05-062

05-335-00 DADH T AR Sensor Failure RAP

05-335-00 The DADH TAR sensor does not detect the lead edge of the docu ment within the

correct time.

Initial Actions

WARNING

Ensure that the electricity to the ma chin e is swit ched of f while p er form ing tasks that do not need electricity. Refer to GP 14. Disconnect the power co rd. Electricity can cause death or injury. Moving parts can cause injury.

• Remove all documents from the DADH.

• Clean the feed rol ls, refer to ADJ 5.4 . If necessar y, install a new feed roll assembly, PL

5.15 Item 1.

Procedure

NOTE: To get access to the DADH TAR sensor, remove the DADH top cover, PL 5.20 Item 15.

Open the DADH top cover. Enter dC330 code 05-096 to check the DADH TAR sensor, Q05096, PL 5.20 Item 11. Actuate Q05-096.

Refer to WD 5.1. Check Q05-096. References:

• GP 11 How to Check a Sensor.

• P/J186, DADH PWB and P/J191.

• 01C +3.3V Distribution PWB.

• 01L 0V Distribution RAP. Install new components as necessary:

• DADH TAR sensor, PL 5.20 Item 11.

• DADH PWB, PL 5.10 Item 5.

The display changes.

P/J201

ColorQube® 9303 Family

Nudger motor MOT 05-098

DADH feed sensor Q05-204

Figure 2 Component location

Feed roll assembly

Remove the DADH rear cov er, PL 5.10 Item 1. Hold the DADH cover interlock switch closed,

PL 5.15 Item 11. Enter dC330 code 05-074 to run th e DADH feed m otor, MOT05-074, PL 5.15 Item 16.

The takeaway roll rotates. YN

Perform the steps that follow:

• Check that the DADH TAR sensor, Q05-096 is installed correctly.

• Go to the 05D DADH Feed Clutch Failure RAP and check the DADH feed clutch.

• Make sure that the takeaway roll is clean and rotates freely, refer to ADJ 5.4.

February 2013

2-59

MOT05-074 runs.

Go to the 05C DADH Motor Failure RAP.

Perform the steps follow:

• Check the feed motor drive belt, PL 5.35 Item 5.

• ADJ 5.1 Feed Motor Drive Belt Adjustment.

• Check the takeaway roll and pulley, PL 5.35 Item 6 and PL 5.35 Item 15, refer to GP

Status Indicator RAPs

05-330-00, 05-331-00, 05-335-00

Page 82

• Make sure that the takeaway roll idlers are clean and rotate freely, refer to ADJ 5.4.

• Check the takeaway roll static eliminator and ground harness, PL 5.35 Item 7.

• Make sure that the DADH ground harness is connected correctly, PL 5.10 Item 11.

• ADJ 5.1 Feed Motor Drive Belt Adjustment.

Install new components as necessary:

• DADH takeaway roll, PL 5.35 Item 6.

• DADH input tray assembly, PL 5.35 Item 1.

• DADH top access co ver assembly, PL 5.20 Item 17.

• DADH feed assembly, PL 5.15 Item 18.

If the fault continues, make sure that documents correctly continue past the previous sensor in the document path. Refer to the 05-330-00, 05-331-00 DADH Feed Sensor Failure RAP.

05-340-00 DADH Pre Registration Sensor Failure RAP

05-340-00 The DADH pre registration sens or does not detec t the lead edg e of the document

within the correct time.

Initial Actions

WARNING

Ensure that the electricity to the ma chin e is swit ched of f while p er form ing tasks that do not need electricity. Refer to GP 14. Disconnect the power co rd. Electricity can cause death or injury. Moving parts can cause injury.

• Remove all documents from the DADH.

• Remove the DADH to p cover as sembly, PL 5.20 Item 16 . Make sure the harnesse s are routed correctly and away from the document path, Figure 1.

Procedure

NOTE: T o access the DADH pre registration sensor, remove the DADH top cover, PL 5.20 Item

15.

Open the top access cover assembly. Enter dC330 code 05-206 to check the DADH pre registration sensor, Q05-206, PL 5.25 Item 1. Actuate Q05-206. The display changes.

Refer to WD 5.1. Check Q05-206. References:

• GP 11 How to Check a Sensor.

• P/J186, DADH PWB.

• 01C +3.3V Distribution PWB.

• 01L 0V Distribution RAP. Install new components as necessary:

• DADH pre registration sensor, PL 5.25 Item 1.

• DADH PWB, PL 5.10 Item 5.

Status Indicator RAPs

05-335-00, 05 -340-00

Remove the DADH rear cov er, PL 5.10 Item 1. Hold the DADH cover interlock switch closed,

PL 5.15 Item 11. Enter dC330 code 05-099 to check the DADH CVT m otor, MOT05-099, PL

5.25 Item 9.

The CVT roll rotates. YN

The fault only occurs in duplex mode.

February 2013

2-60

MOT05-099 runs.

Go to the 05C DADH Motor Failure RAP.

Perform the steps that follow:

• Check the DADH CVT motor drive belt, PL 5.25 Item 11.

• Check the DADH CVT mo tor tension s pring. Make su re that the DA DH CVT motor

drive belt tension is correct, ADJ 5.1.

• Check the CVT roll pulley, PL 5.25 Item 17. If necessary, install a new DADH CVT roll, PL 5.25 Item 5.

ColorQube® 9303 Family

Page 83

Go to the Final Checkout.

This fault can be caused by the DADH fee d motor running too slow ly in reverse. Refer to the

05C DADH Motor Failure RAP. If the fault continues, go to Final Checkout.

Final Checkout

Perform the steps that follow:

• Check that Q05-206 is installed correctly, PL 5.25 Item 1.

• Make sure that the CVT idler rolls are clean and rotate freely, refer to ADJ 5.4.

• Make sure that the CVT roll is clean, refer to ADJ 5.4.

• Make sure the feed m otor drive belt a nd the DADH CVT moto r drive belt ar e tensioned correctly, ADJ 5.1.

Install new components as necessary:

• DADH CVT roll, PL 5.25 Item 5.

• DADH top access co ver assembly, PL 5.20 Item 17.

If the fault continues, make sure that documents correctly exit the previous sensor in the document path. Refer to the 05-350-00, 05-352-00 DADH CVT Sensor Failure RAP.

Ground harness

05-345-00, 05-346-00 DADH Exit Sensor Failure RAP

05-345-00 The DADH exit sensor do es not detect the lead edge of the document within the

correct time in the forward mode.

05-346-00 The DADH exit sensor does not detect the trail edge of the document within the correct time in the forward mode.

Initial Actions

WARNING

Ensure that the electricity to the ma chin e is swit ched of f while p er form ing tasks that do not need electricity. Refer to GP 14. Disconnect the power co rd. Electricity can cause death or injury. Moving parts can cause injury.

• Remove all documents from the DADH exit tray. Raise the DADH, remove all documents that are wound around the CVT roll.

• Make sure that the customer has set the document width guides correctly.

Procedure

NOTE: The DADH exit sensor is a reflective type sensor.

Enter dC330 code 05-20 9 to check the DADH ex it sensor, Q05-209, PL 5.30 Ite m 13. Raise the DADH. Actuate Q05-209.

Refer to WD 5.2. Check Q05-209. References:

• GP 11 How to Check a Sensor.

• P/J189, DADH PWB.

• 01D +5V Distribution RAP.

• 01L 0V Distribution RAP. Install new components as necessary:

• DADH exit sensor, PL 5.30 Item 13.

• DADH PWB, PL 5.10 Item 5.

The display changes.

ColorQube® 9303 Family

Sensor harness

Figure 1 Component location

DADH pre registration sensor Q05-206

Close the DADH. Open the DADH to p cover. Remove the DADH rear cover, PL 5.10 Item 1. Hold the DADH cover interlock switch closed. Enter dC330 code 05-099 to run the DADH CVT motor, MOT05-099, PL 5.25 Item 9.

The CVT roll rotates. YN

February 2013

2-61

MOT05-099 runs.

Go to the 05C DADH Motor Failure RAP.

Perform the steps that follow:

• Check the DADH CVT motor DADH CVT motor drive belt, PL 5.25 Item 11.

• Check the DADH CVT m otor tens ion sp ring , P L 5.25 Item 10. Make sure the DADH

CVT motor drive belt tension is correct, ADJ 5.1.

• Check the CVT roll pulley, PL 5.25 Item 17. If necessary, install a new DADH CVT roll, PL 5.25 Item 5.

Status Indicator RAPs

05-340-00, 05-345-00, 05-346-00

Page 84

NOTE: The exit roll idlers remain lowered for 30 seconds.

Enter dC330 code 05-100 to energize the DADH duplex solenoid, SOL05-100, PL 5.30 Item 3, to lower the exit roll idlers PL 5.30 Item 6.

Perform the steps that follow:

•Refer to WD 5.1. Check SOL05-100. References: – GP 12 How to Check a Solenoid or Clutch. – P/J181, DADH PWB and P/J205. – 01H +24V Distribution RAP. – 01L 0V Distribution RAP.

• Check the baffle assembl y li nk arm, PL 5.3 0 Item 11. Make sure that the link arm i s connected correctly to the DADH duplex solenoid, refer to REP 5.5.

Install new components as necessary:

• DADH duplex solenoid, PL 5.30 Item 3.

• DADH PWB, PL 5.10 Item 5.

• Lower baffle assembly, PL 5.30 Item 14.

Enter dC330 code 05-074 to run the DADH feed motor, MOT05-074, PL 5.15 Item 16.

MOT05-074 runs. YN

Go to the 05C DADH Motor Failure RAP.

The exit roll rotates. YN

Perform the steps that follow:

• Check the feed motor drive belt, PL 5.35 Item 5.

• Check the feed motor tension spr ing, PL 5.15 Item 17. Chec k the feed mot or drive belt tension, ADJ 5.1.

• Check the exit roll and pulley, PL 5.35 Item 6 and PL 5.35 Item 15.

If necessary, install a new DADH input tray assembly, PL 5.35 Item 1.

The exit roll idlers lower.

Final Checkout

Perform the steps that follow:

• For 05-345-00 and 05-346-00 faults: – Check that the pre-scan idlers are clean and rotate freely, refer to ADJ 5.4. – Check that the post-scan idlers are clean and rotate freely, refer to ADJ 5.4. – Check the CVT ramp assembly for damage and rough edges, PL 62.10 Item 5. – Check the duplex gate for damage and rough edges, PL 5.25 Item 12. – Check that the DADH exit sensor, Q05-209 is installed correctly, PL 5.30 Item 13. – Make sure that the DADH ground harness is connected correctly, PL 5.10 Item 11. – Make sure the DADH feed motor drive belt and DADH CVT mo tor dri ve belt ar e ten-

sioned correctly, ADJ 5.1. Install new components as necessary: – Top access cover assembly, PL 5.20 Item 17. – Lower baffle assembly, PL 5.30 Item 14.

• For 05-346-00 faults: – Make sure that the exit rolls are clean and rotate freely, refer to ADJ 5.4. – Make sure that the exit roll idlers are clean and rotate freely, refer to ADJ 5.4. – Make sure the tension springs on the exit roll shaft are in the correct position, refer to

REP 5.5

– Check the exit roll static eliminator and ground harness, PL 5.35 Item 7. – Check the restack arm for damage or rough edges, PL 5.35 Item 3. Install new components as necessary: – DADH exit roll, PL 5.35 Item 6. – DADH input tray assembly, PL 5.35 Item 1.

If the fault continue s, make sure tha t all documents correc tly exit the pre vious sensor in the document path. Refer to the 05-340-00 DADH Pre-Reg Sensor Failure RAP.

The fault only occurs in duplex mode. YN

Go to the Final Checkout.

NOTE: During normal operat ion, th e exi t roll i dlers re main r aised ( clo sed) in simp lex mode . In duplex mode, the exi t rol l i dle rs r em ain raised unless the document is longe r than 280 mm (11 inches). The exit roll idlers raise and lower while feeding longer documents in duplex mode.

Exit diagnostics mode . Close the DADH top cover. Make two copies in duplex mode. Check that the second document is held in the feed rolls, PL 5.15 Item 1, until the first document is fed into the output tray.

Go to the 05D DADH Feed Clutch Failure RAP.

Go to the Final Checkout.

Status Indicator RAPs

The feed rolls held the second document.

February 2013

05-345-00, 05 -346-00

2-62

ColorQube® 9303 Family

Page 85

05-350-00, 05-352-00 DADH CVT Sensor Failure RAP

05-350-00 The DADH CVT sens or does not detect the lead edg e of the document within the

correct time in the forward mode.

05-352-00 The DADH CVT sens or does not detect the lead edg e of the document within the correct time in the reverse mode.

Initial Actions

WARNING

Remove all documents from the DADH.

Procedure

NOTE: To get access to the DADH CVT sensor, remove the DADH top cover, PL 5.20 Item 15.

Enter dC330 code 05-0 97 to c heck the DA DH CVT s ensor Q05- 097 , PL 5. 20 Ite m 12. A ctuate Q05-097.

Remove the DADH rear cover, PL 5.10 Item 1. Hold the DADH cover interlock switch closed,

PL 5.15 Item 11. Enter dC330 code 05-099 to check the DADH CVT m otor, MOT05-099, PL

5.25 Item 9.

The CVT roll rotates. YN

The display changes.

Refer to WD 5.1. Check Q05-097. References:

• GP 11 How to Check a Sensor.

• P/J186 and P/J191, DADH PWB.

• 01C +3.3V Distribution RAP.

• 01L 0V Distribution RAP. Install new components as necessary:

• DADH CVT sensor, PL 5.20 Item 12.

• DADH PWB, PL 5.10 Item 5.

MOT05-099 runs.

Go to the 05C DADH Motor Failure RAP.

Perform the steps that follow:

• Check the DADH CVT motor drive belt, PL 5.25 Item 11.

• Check the DADH CVT motor tensio n spring. Make sure that the DADH CVT mot or drive belt tension is correct, ADJ 5.1.

• Check the CVT roll pulley, PL 5.25 Item 17.

If necessary, install a new DADH CVT roll, PL 5.25 Item 5.

Go to the Final Checkout.

NOTE: The exit roll idlers remain lowered for 30 seconds.

Enter dC330 co de 05-1 00 to check the DADH duple x sole noid, SOL 05-10 0. Energi ze SOL05 100 to lower the exit roll idlers, PL 5.35 Item 6.

Refer to WD 5.1. Check SOL05-100. References:

• GP 12 How to Check a Solenoid or Clutch.

• P/J181, DADH PWB.

• 01H +24V Distribution RAP.

• 01L 0V Distribution RAP. Install new components as necessary:

• DADH duplex solenoid, PL 5.30 Item 3.

• DADH PWB, PL 5.10 Item 5.

• Lower baffle assembly, PL 5.30 Item 14.

NOTE: During normal operation, the exit roll idlers remain raised (closed) in simplex mode. In duplex mode, the exit r oll id ler s r ema in r ai sed u nless the document is lon ger th an 28 0 mm ( 11 inches). The exit roll idlers raise and lower while feeding longer documents in duplex mode.

Exit the diagnostics mode. Close the DADH top cover. Make two copies in duplex mode. Check that the second do cumen t is he ld i n th e fee d r ol ls unt il the f irst doc um ent i s fed i nto the output tray.

The fault is caused if the DAD H feed moto r runs too sl owly in rev erse, refer to the 05C DADH Motor Failure RAP. If the fault continues, go to the Final Checkout.

The feed rolls held the second document.

Go to the 05D DADH Feed Clutch Failure RAP.

The exit roll idlers lower.

Final Checkout

Perform the steps that follow. Install new components as necessary:

• Check that the CVT roll is clean and rotates freely, refer to ADJ 5.4.

• Check the DADH CVT sensor, PL 5.20 Item 12 is installed correctly.

• Check the takeaway roll static eliminator and ground harness, PL 5.35 Item 7.

• Make sure that the DADH ground harness is connected correctly, PL 5.10 Item 11.

• Make sure the feed motor drive belt tension is correct, ADJ 5.1.

• DADH feed assembly, PL 5.15 Item 18. If the fault continues, make sure that documents correctly exit the previous sensor in the docu-

ment path. Refer to the 05-335-00 DADH TAR Sensor Failure RAP.

The fault only occurs in duplex mode (fault code 05-35 2-00).

ColorQube® 9303 Family

February 2013

2-63

Status Indicator RAPs

05-350-00, 05-352-00

Page 86

05A DADH Other Faults RAP

This RAP gives the a dditional infor mation on comm on DADH probl ems. Perform the RAP for all current fault codes before this RAP is performed.

Procedure

Go to the correct RAP:

• 05B DADH Document Sensor Failure RAP.

• 05C DADH Motor Failure RAP.

• 05D DADH Feed Clutch Failure RAP.

• 05E Damaged Documents RAP.

• 05F Platen Down Failure RAP.

05B DADH Document Sensor Failure RAP

Initial Actions

• Remove all documents from the DADH.

• Clean the DADH document sensor, PL 5.35 Item 19 and the area around the sensor.

• The DADH document sensor can fai l to detect the last document in a document set if static electricity is on the i nput tray. If necessary, clean the input tray with a ntistatic fluid, refer to ADJ 5.4.

Procedure

WARNING

Ensure that the electricity to the ma chin e is swit ched of f while p er form ing tasks that do not need electricity. Refer to GP 14. Disconnect the power co rd. Electricity can cause death or injury. Moving parts can cause injury.

Enter dC330 code 05-102 to ch eck the DADH document sensor, Q05-102, PL 5.35 Item 19.

The display changes. YN

Refer to WD 5.1. Check Q05-102. References:

• GP 11 How to Check a Sensor.

• P/J184, DADH PWB.

• 01D +5V Distribution RAP.

• 01L 0V Distribution RAP. Install new components as necessary:

• DADH document sensor, PL 5.35 Item 19.

• DADH PWB, PL 5.10 Item 5.

Status Indicator RAPs

05A, 05B

If the problem continues, install new components as necessary:

• DADH document sensor, PL 5.35 Item 19.

• DADH PWB, PL 5.10 Item 5.

February 2013

2-64

ColorQube® 9303 Family

Page 87

05C DADH Motor Failure RAP

Procedure

WARNING

Go to the correct procedure:

• DADH Feed Motor Failure

• DADH CVT Motor Failure

DADH Feed Motor Failure

NOTE: In duplex mode, the DAD H feed motor run s in the forwar d and reverse di rection. The duplex mode component control code is provided to reverse the drive of the feed motor.

NOTE: When referring to WD 5.1, the Motor on (pulses) +24V indicated on PJ204, wi ll read +12V on a digital meter.

Refer to WD 5.1. Check the DADH feed motor, MOT05-074, PL 5.15 Item 16.

References:

• GP 10 How to Check a Motor.

• P/J181, DADH PWB and P/J204.

• 01H +24V Distribution RAP.

• 01L 0V Distribution RAP. Install new components as necessary:

• DADH feed motor, PL 5.15 Item 16.

• DADH PWB, PL 5.10 Item 5.

DADH CVT Motor Failure

Refer to WD 5.1. Check the DADH CVT motor, MOT05-099, PL 5.25 Item 9.

05D DADH Feed Clutch Failure RAP

Use this RAP when the DADH feed clutch does not operate correctly.

Also use this RAP if the feed clutch energizes at the wrong time in duplex mode, which causes:

• Mis-feeds.

• The feed rolls to reverse and eject the original documents into the DADH input tray.

Procedure

WARNING

Ensure that the electricity to the ma chin e is swit ched of f while p er form ing tasks that do not need electricity. Refer to GP 14. Disconnect the power co rd. Electricity can cause death or injury. Moving parts can cause injury.

Refer to WD 5.1. Check the DADH feed clutch, CL05-062, PL 5.15 Item 9.

References:

• GP 12 How to Check a Solenoid or Clutch.

• P/J183, DADH PWB and P/J202.

• 01H +24V Distribution RAP.

• 01L 0V Distribution RAP.

Install new components as necessary:

• DADH feed clutch, PL 5.15 Item 9, or the altern ative DADH fe ed c lutc h and spacer ki t W/

TAG D-005, PL 5.15 Item 28.

• DADH PWB, PL 5.10 Item 5.

• DADH feed assembly, PL 5.15 Item 18.

NOTE: When referring to WD 5.1, the Motor on (pulses) +24V indicated on PJ203, wi ll read +12V on a digital meter.

References:

• GP 10 How to Check a Motor.

• P/J181, DADH PWB and P/J203.

• 01H +24V Distribution RAP.

• 01L 0V Distribution RAP. Install new components as necessary:

• DADH CVT motor, PL 5.25 Item 9.

• DADH PWB, PL 5.10 Item 5.

February 2013

ColorQube® 9303 Family

2-65

Status Indicator RAPs

05C, 05D

Page 88

05E Damaged Document s RAP

Use this RAP if the documents get damaged by the DADH.

Procedure

WARNING

Perform the steps that follow:

1. If the DADH damages the underside of the docume nts mid-way along the lead edge, install a new feed roll assembly, PL 5.15 Item 1.

2. ADJ 5.2 DADH height adjustment.

3. Check the input tray for damage, PL 5.35 Item 1.

• Make sure that the document width guides move freely.

• Check that the takeaway roll assembly, PL 5.35 Item 17 and exit roll assembly, PL

5.35 Item 6 for damage and contamination, refer to ADJ 5.4.

• Check the restack arm for damage, PL 5.35 Item 3.

4. Open the DADH top access cover assembly, PL 5.20 Item 17.

• Check the document path for damage.

• Check the takeaway roll idlers and CVT roll idlers, PL 5.20 Item 3 for damage. Make

sure the idlers are clean and rotate freely, refer to ADJ 5.4.

5. Raise the DADH. Lower the baffle assembly, Figure 1.

• Remove any pieces of paper.

• Check the duplex gate, P L 5.25 Item 12 for damage. Make sure th e duplex gate

moves freely.

• Check the CVT roll, PL 5.25 Item 5 for damage. If necessary, clean the CVT roll,

ADJ 5.4.

• Check the pre-scan idlers, PL 5.25 Ite m 6 and post scan idlers, PL 5.30 Item 4 for

damage. Make sure the idlers are clean and rotate freely, refer to ADJ 5.4.

• Check the document path for damage.

• Check the baffle assembly, PL 5.30 Item 14 for damage.

• Check the exit roll id le rs for da mag e, PL 5.30 Item 6. Make sure the idlers are clean

and rotate freely, ADJ 5.4.

6. Check the CVT ramp assembly, PL 62.10 Item 5 for damage.

7. Make sure that the customers documents are within the specification, refer to GP 20.

Baffle assembly

Duplex gate

CVT roll

Post scan idlers

Pre-scan idlers

Figure 1 Component location

Status Indicator RAPs

05E

February 2013

2-66

ColorQube® 9303 Family

Page 89

05F Platen Down Failure RAP

Use this RAP when the platen down sensor does not respond to opening and closin g the DADH.

Procedure

Go to 05-300-00 DADH Open RAP.

ColorQube® 9303 Family

February 2013

2-67

Status Indicator RAPs

05F

Page 90

Status Indicator RAPs

05F

February 2013

2-68

ColorQube® 9303 Family

Page 91

10-110-00 to 10-113-00, 10-125-00 to 10-128-00, 10-147-00, 10-148-00 Post Transfix Jam RAP

10-110-00 Timing sensor 11 detects that the sheet is too long.

10-111-00 Timing sensor 11 detects that the sheet is too short.

10-112-00 The lead edge is late to timing sensor 11.

10-113-00 The trail edge is late from timing sensor 11.

10-125-00 Timing sensor 12 detects that the sheet is too long.

10-126-00 Timing sensor 12 detects that the sheet is too short.

10-127-00 The lead edge was late to timing sensor 12.

10-128-00 The trail edge was late from timing sensor 12.

10-147-00 The lead edge is early to timing sensor 11.

10-148-00 The lead edge is early to timing sensor 12.

Initial Actions

WARNING

Do not clean the stripper blade. The stripper blade is very sharp and can cause injury. If the stripper blade is dirty a new blade must be installed.

WARNING

Take care during this procedure. Sharp edges may be present that can cause injury.

• Check that the media loaded into the trays matches the UI display.

• Check for obstructions in the paper path.

• Check the jam clearance guide 3b is latched correctly, PL 10.12 Item 1.

• Ensure that the springs for both the front and rear latch forks, PL 10.10 Item 14 , are not broken or fallen off.

• Ensure that the springs ar e ori entated the c or rec t way. The longer end ho ok of the sp ring should be hooked from under the stripper cam, PL 10.10 Item 18.

• If the displayed fault cod e is 10-112-00, check the transfix str ipper blade, P L 10.20 Item

14 for damage. Refer to REP 10.6 Transfix Blade. Install new components as required.

•Go to dC135 CRU/HFSI Status. Check the count of the transf ix stripper. If the count is near end of life, install a new transfix stripper blade, PL 10.20 Item 14.

• If the displayed fault code is 10-112-00, check the drum stripper blade assembly, PL

10.12 Item 3 for damage o r contamina tion. Re fer to REP 1 0.21 Stripper Blade, Gate and

Baffle. Install new components as required.

• Check for multifeeds. If there are multifeeds, refer to the OF 8 Multifeed RAP.

ColorQube® 9303 Family

February 2013

• If glossy media is used, in stru ct th e cus tome r to feed the m edia fr om th e by pass tr ay and select glossy for the media type.

Procedure

Refer to Figure 1. Lower the drum stripper gate and baffle assembly, GP 31. Check that the stripper blade shaft is installed c orrectly. Slide the shaft forwards and backwards and feel for the shaft to engage on the deten t. Raise the stripper blade into the oper ating posit ion. Chec k that the stripper blade shaft lock is engaging correctly at the front and rear.

blade latch mechanism is good. YN

Install new stripper components as necessary, PL 10.10, PL 10.12.

Check the drum st ripper blade timi ng. Print three c opies of TP 14 Drum Stripper Blade Test

Stripper blade timing is good.

Page.

Check the stripper s olenoid SOL10-021 PL 10.10 Item 3. Re fer to 10-570-00 Str ipp er Solenoid Over Current RAP.

Cheat the front door interlock. Enter dC330 code 10-018 to run the post transfix motor (M4), PL

10.10 Item 5.

Refer to WD 8.2. Check the post transfix motor (M4). Refer to:

• GP 10 How to Check a Motor.

• PJ303, Media path driver PWB.

• 01J +50V Distribution RAP.

• 01L 0V Distribution RAP. Install new components as necessary:

• Post transfix motor (M4), PL 10.10 Item 5.

• Media path driver PWB, PL 1.15 Item 5.

Observe roller drive J, PL 10.10 Item 1 and roller drive L, PL 10.10 Item 2. The rollers rotate.

Check the gear drive, drive gears and roller drives, PL 10.10. If necessary, install new components:

• Drive gears, PL 10.10 Item 13.

• Gear drive, PL 10.10 Item 4.

• Roller drive J, PL 10.10 Item 1.

• Roller drive L, PL 10.10 Item 2.

Unlatch the stripper gate, GP 31. Enter dC330 code 10-015, post transfix sens or (11), Q10015, PL 10.10 Item 6. Manually actuate Q10-015.

Refer to WD 9.3. Check the post transfix sensor (11), Q10-015. Refer to:

• GP 11 How to Check a Sensor.

• PJ802, Drum driver PWB.

• 01D +5V Distribution RAP.

• 01L 0V Distribution RAP.

2-69

The motor runs.

The display changes.

10-110-00 to 10-113-00, 10-125-00 to 10-128-00, 10-

The stripper

Status Indicator RAPs

Page 92

Install new components as necessary:

• Post transfix sensor (11), PL 10.10 Item 6.

• Drum driver PWB, PL 1.15 Item 4.

Enter dC330 code 10-016 pre ex it sensor (12), Q10-016, PL 10.10 Item 6. Manual ly actuate Q10-016.

Enter dC330 code 82-007 t o energize the nip C r elease solen oid, SO L82-007, PL 82.15 Item

The display changes.

Refer to WD 9.3. Check the pre exit sensor (12), Q10-016. Refer to:

• GP 11 How to Check a Sensor.

•PJ801, Drum driver PWB.

• 01D +5V Distribution RAP.

• 01L 0V Distribution RAP. Install new components as necessary:

• Pre exit sensor (12), PL 10.10 Item 6.

• Drum driver PWB, PL 1.15 Item 4.

SOL82-007 energizes.

Refer to WD 8.1. Check the nip C release solenoid, SOL82-007. Refer to:

• GP 12 How to Check a Solenoid or Clutch.

•PJ303, Media path driver PWB.

• 01J +50V Distribution RAP.

• 01L 0V Distribution RAP. Install new components as necessary:

• Nip C release solenoid, PL 82.15 Item 4.

• Media path driver PWB, PL 1.15 Item 5.

Run dC625 Registration / Preheat Calibration. If the fault persists, check the following:

• Roller drive J, PL 10.10 Item 1.

• Roller drive L, PL 10.10 Item 2.

• Gear drive, PL 10.10 Item 4.

Stripper blade lock (Front and rear)

Closed

Open

Detent in shaft

Enter dC330 code 82-008 t o energize the nip D r elease solen oid, SO L82-008, PL 70.30 Item

SOL82-008 energizes.

13,

Refer to WD 8.3. Check the nip D release solenoid, SOL82-008. Refer to:

• GP 12 How to Check a Solenoid or Clutch.

•PJ405, Media path driver PWB.

• 01J +50V Distribution RAP.

• 01L 0V Distribution RAP. Install new components as necessary:

• Nip D release solenoid, PL 70.30 Item 13.

• Media path driver PWB, PL 1.15 Item 5.

Re-enter the dC330 codes 82-007 and 82-008. Check that nip C and nip D open fully and close fully when the solenoids energize and de-energize.

Check for obstructions. Install new components as necessary:

• Horizontal paper path components, PL 82.15.

• Left hand upper door components, PL 70.30.

Status Indicator RAPs

The nips operate correctly.

February 2013

10-110-00 to 10-113-00, 10-125-00 to 10-128-00, 10-

2-70

Stripper blade shaft

Figure 1 Component Location

ColorQube® 9303 Family

Page 93

10-140-00 to 10-146-00, 10-149 -00 to 10-151-00 Exit Jam RAP

10-140-00 Timing sensor 15 detects that the sheet is too long.

10-141-00 Timing sensor 15 detects that the sheet is too short.

10-142-00 Timing sensor 15 detects that the sheet is too long after invert.

10-143-00 Timing sensor 15 detects that the sheet is too short after invert.

10-144-00 The lead edge is late to timing sensor 15.

10-145-00 The trail edge is late from timing sensor 15.

10-146-00 The lead edge is late to timing sensor 15 after invert.

10-149-00 The lead edge is early to timing sensor 15.

10-150-00 The lead edge is early to timing sensor 15 after invert.

10-151-00 The trail edge is late from timing sensor 15 after invert.

Initial Actions

WARNING

• Check that the media loaded into the trays matches the UI display.

• Check for obstructions in the paper path.

• Check the jam clearance guide 3b and 4a are latched correctly

• Check for multifeeds. If there are multifeeds, refer to the OF 8 Multifeed Rap.

• If glossy media is used, i nstr uct the cus tom er to fee d the medi a from t he bypass tray and select glossy for the media type.

Procedure

Cheat the front door interlock . Enter dC330 co de 10-017 exi t sensor (15), Q10-017, PL 10 .15

Item 3. Raise and lower handle 4a to actuate Q10-017.

Refer to WD 8.5. Check Q10-017. Refer to:

• GP 11 How to Check a Sensor.

•PJ905, Media path driver PWB.

• 01D +5V Distribution RAP.

• 01L 0V Distribution RAP. Install new components as necessary:

• Exit sensor (15), PL 10.15 Item 3.

• Media path driver PWB, PL 1.15 Item 5.

ColorQube® 9303 Family

The display changes.

February 2013

Enter dC330 code 83-006 exit dup lex diver ter solenoi d, SOL83-0 06, PL 10.15 Item 14. Press

SOL83-006 energizes.

Start.

Refer to WD 8.1. Check SOL83-006. Refer to:

• GP 12 How to Check a Solenoid or Clutch.

• PJ303, Media path driver PWB.

• 01J +50V Distribution RAP.

• 01L 0V Distribution RAP. Install new components as necessary:

• Exit / duplex diverter solenoid, PL 10.15 Item 14.

• Media path driver PWB, PL 1.15 Item 5.

The diverter gate moves and retracts freely within one second. YN

Check the operation and condi tion of the diverter gate. If nece ssary install new diverter gate components, PL 10.15, or install a new exit paper path asse mbl y, PL 10.15 Item 19, as necessary.

Enter dC330 code 10-018 Post transfix motor (M4) MOT10-018. MOT10-018 runs.

Refer to WD 8.2. Check MOT10-018. Refer to:

• GP 10 How to Check a Motor.

• PJ303, Media path driver PWB.

• 01J +50V Distribution RAP.

• 01L 0V Distribution RAP. Install new components as necessary:

• Post transfix motor (M4), PL 10.10 Item 5.

• Media path driver PWB, PL 1.15 Item 5.

Enter dC330 code 83-001 exit motor (M5), MOT83-001. MOT83-001 runs.

Refer to WD 8.2. Check MOT83-001. Refer to:

• GP 10 How to Check a Motor.

• PJ303, Media path driver PWB.

• 01J +50V Distribution RAP.

• 01L 0V Distribution RAP. Install new components as necessary:

• Exit motor (M5), PL 10.15 Item 11.

• Media path driver PWB, PL 1.15 Item 5.

The exit paper path rolls rotate. YN

Check the drive belt, pulleys and drive gears on the exit paper path assembly, PL 10.15. If necessary, install new components:

• Roller nip N, PL 10.15 Item 1.

• Roller nip P, PL 10.15 Item 6.

• Pulley 3 mm driven, PL 10.15 Item 7.

Status Indicator RAPs

2-71

10-140-00 to 10-146-00, 10-149-00 to 10-151-00

Page 94

• Belt 3 m m (112T), PL 10.15 Item 8.

• Belt 3 mm (92T), PL 10.15 Item 9.

• Pulley 3 mm (21T one way), PL 10.15 Item 10.

• Drive gear, PL 10.15 Item 12.

10-500-00 to 10-540-00 Transfix Error RAP

10-500-00 Insufficient force is detected by the front transfix flexure encoder.

10-505-00 Insufficient force is detected by the rear transfix flexure encoder.

Check the following:

• The bearings, shafts and rolls on the exit paper path assembly, PL 10.15.

• Roller nip N, PL 10.15 Item 1.

• Roller drive L, PL 10.10 Item 2.

• Roller nip P, PL 10.15 Item 6.

10-511-00 The transfix load timing error.

10-512-00 Transfix unloading is not detected in time.

10-516-00 Transfix flexure encoder reading does not change during transfix homing (for possi-

ble future use).

10-517-00 Transfix out of position during unload (for possible future use).

10-521-00 Transfix load front position error.

10-522-00 Transfix load rear position error.

10-523-00 Transfix unload front position error.

10-524-00 Transfix unload rear position error.

10-525-00 Transfix motor failure.

10-530-00 Transfix gap set failure.

10-535-00 The transfix load gain/offset calibration is inconsistent with expected value.

10-536-00 Transfix calibration NVM reset error.

10-537-00 The front transfix flexure encoder did not reach home position on time.

10-538-00 The rear transfix flexure encoder did not reach home position on time.

10-540-00 The transfix task was late.

Status Indicator RAPs

10-140-00 to 10-146-00, 10-149-00 to 10-151-00, 10-

Initial Actions

Ensure that the electricity to the ma chin e is swit ched of f while p er form ing tasks that do not need electricity. Refer to GP 14. Disconnect the power co rd. Electricity can cause death or injury. Moving parts can cause injury.

Ensure that the ground wire is connected at the front of the transfix roller.

Procedure

Enter dC978 Transfix Cal ibra tio n Values. Check th e cal ib ra tio n val ues a gai ns t th e label on the front of the drum frame, Figure 1.

February 2013

2-72

WARNING

The calibration values match.

Enter the correct tr ansfix loa d va lue s in NV M. Run t est pr ints t o v er ify tha t t he pr obl em i s corrected. Perform SCP 5 Final Actions.

ColorQube® 9303 Family

Page 95

Switch off the machine, GP 14. Use a s crewdriver to m anually rotate the transfi x gear, Figure

2. This action will m ove the tr ans fix ro ller. Move the tran sfi x ro ll er on to, t hen off th e drum . P er

form the action at the front and rear.

• Check that the trans fix mechanisms operate smoothly. Watch for the transfix rol ler or encoder moving up a nd down. Check tha t the effort to move the front and rear tran sfix mechanisms is similar.

NOTE: The transfix motors will give so me re si stance to mo ve men t. If t he tr an sfix me ch anisms move without any resistance, this indicates a problem.

• While the transfix r oller i s away from the drum , spin the ro ller. Check that the r oller s pins freely without binding or generating unusual noise.

• Check that the gear trai n and th e tran sfix be aring s are go od. Chec k for e xcessiv e movement between the li nkage arm and the p in. This is cause d by missing or wor n bushing inside the front or rear transfix linkage assembly, PL 10.20 Item 8 and PL 10.20 Item 10.

The transfix components are good. YN

Install new transfix components as necessary, PL 10.20.

Switch on the machine, GP 14. Check dC123 PEST Fau lt His tory i f a f ault is disp layed. E nter

dC140 Analog Monitor. Use a screw driver to ma nuall y rotate th e fro nt and rear tran sfix gear s.

Monitor all encoders:

• 10-010 Rear transfix flexure encoder.

• 10-011 Rear transfix motor encoder.

• 10-012 Front transfix flexure encoder.

• 10-013 Front transfix motor encoder.

• Manually move the front and rear flexure en coder harness wires. A goo d encod er is indicated by a value between 5 and 100 ticks.

If more than 100 ticks, check for loose encoder or intermittent short. If less than 5 ticks, check for open or missing code strip. Repair the harness as required, REP 1.1.

The display changes for all encoders. YN

Refer to WD 9.1 and WD 9.3. Check and the wiring between the drum driver PWB and the relevant transfix flexure motor encoder. Repair as necessary. REP 1.1. Refer to:

• PJ 401, PJ 501, PJ 801, Drum Driver PWB.

• 01D +5V Distribution RAP

• 01L 0V Distribution RAP If the wiring is good, install new components as necessary:

• Transfix flexure encoder, PL 10.20 Item 5.

• Transfix motor, PL 10.20 Item 11.

• Drum driver PWB, PL 1.15 Item 4.

• PJ401, Drum driver PWB.

• 01J +50V Distribution RAP.

• 01L 0V Distribution RAP. Install new components as necessary:

• Transfix motor, PL 10.20 Item 11.

• Drum driver PWB, PL 1.15 Item 4.

Enter dC962 Transfix Load Test and run the test. The transfix load test passed.

If errors are indicated, check out the fault description displayed.

If the fault still occurs, perform the following:

1. For fault codes 10-500 or 10-505, make sure that the relevant transfix encoder screws are tight and the relevant transfix encoder is secured to the frame.

2. Recheck the fault cod e description, use it t o aid in identifying w hich link assembl y is at fault. Inspect for worn or damaged ge ars and check for a cracked linkage. Install new components as necessary:

• Front compound gear, PL 10.20 Item 7.

• Front transfix linkage assembly, PL 10.20 Item 8.

• Rear compound gear, PL 10.20 Item 9.

• Rear transfix linkage assembly, PL 10.20 Item 10.

3. Check the transfix roll ground wire, refer GP 7 System Grounding Verification.

Calibration label for front and rear transfix values

Figure 1 Calibration label

Enter dC330 codes 10-019 and 10-020 to run the front and rear transfix motors. When the motors run the transfix drive arms will move up and down approximately 10 times.

motors run. YN

Refer to WD 9.1. Check the relevant motor. Refer to:

• GP 10 How to Check a Motor.

ColorQube® 9303 Family

The

February 2013

2-73

Status Indicator RAPs

10-500-00 to 10-540-00

Page 96

Rear transfix motor and encoder

Rear transfix flexure encoder

Front transfix motor and encoder

10-545-00 Drum Position Error for Transfix RAP

10-545-00 The drum was not at the correct position to start the transfix operation.

Initial Actions

WARNING

Ensure that the electricity to the ma chin e is swit ched of f while p er form ing tasks that do not need electricity. Refer to GP 14. Disconnect the power co rd. Electricity can cause death or injury. Moving parts can cause injury.

CAUTION

Use care when working near the drum. The drum can be damaged easily, which will cause print quality defects.

• Switch off, then switch on the machine, GP 14.

• Check for damage or debris that restricts drum or drum encoder movement.

Procedure

Install a new IME Controller PWB, PL 92.10 Item 1.

Screwdriver slot (also at rear)

Figure 2 Transfix component locations

Front transfix flexure encoder

Status Indicator RAPs

10-500-00 to 10-540-00, 10-545-00

February 2013

2-74

ColorQube® 9303 Family

Page 97

10-550-00 Drum Stall During Transfix RAP

10-550-00 The drum stalled during transfix.

10-555-00 Post Transfix Motor (M4) Over Current RAP

10-555-00 The post transfix motor M4 is taking too much current.

Initial Actions

Check that the print media lo aded into all o f the trays match es the UI display for each tray. If necessary correct the settings or load the correct media.

NOTE: Media that is too th ick will cause drive errors if t he machine is not expecting thic k media. For media specification refer to GP 20

Procedure

Perform the following:

1. GP 7 System Ground Check.

2. dC625 Registration / Preheat Calibration.

3. If the fault remains, go to the 94-534-0094-526-00 Drum Drive Belt Slip RAP.

Procedure

WARNING

Ensure that the electricity to the ma chin e is swit ched of f while p er form ing tasks that do not need electricity. Refer to GP 14. Disconnect the power co rd. Electricity can cause death or injury. Moving parts can cause injury.

Manually rotate roller drives J and L, Fig ure 1. Check that the rol lers rotate free ly and are free of defects or debris.

Clean the rollers, GP 27 or install new rollers PL 10.10 Item 1 and PL 10.10 Item 2.

Enter dC330 10-018 to run the post transfix motor (M4), (MOT10-018), PL 10.10 Item 5. The

motor runs. YN

Refer to WD 8.2. Check the post transfix motor (M4). Refer to:

• GP 10 How to Check a Motor.

• PJ303, Media path driver PWB.

• 01J +50V Distribution RAP.

• 01L 0V Distribution RAP. Install new components as necessary:

• Post transfix motor (M4), PL 10.10 Item 5

• Media path driver PWB, PL 1.15 Item 5.

If the error persists, install new components as necessary.

• Post transfix motor (M4), PL 10.10 Item 5

• Roller drive J, PL 10.10 Item 1.

• Roller drive L, PL 10.10 Item 2.

The rollers are good.

ColorQube® 9303 Family

February 2013

2-75

Status Indicator RAPs

10-550-00, 10-555-00

Page 98

10-560-00, 10-565-00 Transfix Motor Over Current RAP

10-560-00 Front transfix motor over current.

Roller drive L

Figure 1 Component location

Roller drive J

Post transfix motor

10-565-00 Rear transfix motor over current.

Procedure

Refer to the 10-500-00 to 10-540-00 Transfix Error RAP.

Status Indicator RAPs

10-555-00, 10-560-00, 10-565-00

February 2013

2-76

ColorQube® 9303 Family

Page 99

10-570-00 Stripper Solenoid Over Current RAP

10-570-00 Stripper solenoid over current.

Initial Actions

WARNING

Take care during this procedure. The stripper blade is very sharp and can cause injury.

WARNING

Do not clean the stripper blade. The stripper blade is very sharp and can cause injury. If the stripper blade is dirty a new blade must be installed.

• Check the harness leading to the stripper solenoid, PL 10.10 Item 3.

Closed

Stripper blade lock (Front and rear)

Detent in shaft

Procedure

Refer to Figure 1. Lower the stripper gate and baffle assembly, GP 31. Check that the st ripp er blade shaft is installed c orrectly. Slide the shaft forwar ds a nd backwa rds and feel f or the shaft to engage on the detent. Raise the strippe r blade into the operating position. Che ck that the stripper blade shaft lock is engaging correctly at the front and rear.

mechanism is good. YN

Install new stripper components as necessary, PL 10.10, PL 10.12.

Enter dC330 code 10-021 to energize the strippe r solenoid, SO L10-021, PL 10.10 Item 3.

The solenoid energizes. YN

Refer to WD 9.2. Check the stripper solenoid. Refer to:

• GP 12, How to Check a Solenoid.

• P/J601, Drum driver PWB.

• 01J +50V Distribution RAP.

• 01L 0V Distribution RAP. Install new components as necessary:

• Stripper solenoid assembly, PL 10.10 Item 3.

• Drum driver PWB, PL 1.15 Item 4.

Check for obstructions that could prevent the stripper solenoid from engaging the stripper blade. Install new components as necessary, PL 10.10, PL 10.12.

The stripper blade latch

Open

Stripper blade shaft

Figure 1 Component location

ColorQube® 9303 Family

February 2013

2-77

Status Indicator RAPs

10-570-00

Page 100

10-571-00, 10-572-00 Stripper Latch Sensor Error RAP

10-571-00 Stripper latch sensor time out.

10-572-00 Stripper latch bad sensor state.

Initial Actions

WARNING

Take care during this procedure. The stripper blade is very sharp and can cause injury.

WARNING

Do not clean the stripper blade. The stripper blade is very sharp and can cause injury. If the stripper blade is dirty a new blade must be installed.

• Unlatch, then fully latch the stripper blade, GP 31.

Procedure

Enter the dC330 code 10-01 4 to monitor the stripper latch sensor, PL 10.10 Item 17. Stack

dC330 code 10-023 to run t he post transfix motor (M4), PL MOT10-018, PL 10.10 Item 5 in

reverse to latch the stripper gate.

Refer to WD 8.2. Check MOT10-018. Refer to:

• GP 10, How to Check a Motor.

• P/J303, Media Path Driver PWB.

• 01J +50V Distribution RAP.

• 01L 0V Distribution RAP. Install new components as necessary:

• Post transfix motor (M4), PL 10.10 Item 5.

• Media path driver PWB, PL 1.15 Item 5.

MOT10-018 runs.

• Drum driver PWB, PL 1.15 Item 4.

Check all components in the stripper system for damage, PL 10.10. Pay special attention to:

• Front latchfork, PL 10.10 Item 11

• Back latchfork, PL 10.10 Item 12.

• Return spring, PL 10.10 Item 14.

• Stripper latch cam, PL 10.10 Item 15.

Install new components as necessary, PL 10.10.

Stack the code 10-025 to run the post transfix motor (M4) to unlatch the stripper gate. The

sensor display changes. YN

Remove the post transfix motor (M 4) and the gear drive, refer to REP 10.8. Check for damage.

Refer to WD 9.3. Check the stripper latch sensor, Q10-014. Refer to:

• GP 11, How to Check a Sensor

• P/J801 Drum driver PWB.

• 01B +3.3V ESTAR Distribution RAP.

• 01L 0V Distribution RAP. Install new components as necessary:

• Stripper latch sensor, PL 10.10 Item 17.

Status Indicator RAPs

The gear drive is good.

Install new components as necessary, PL 10.10.

10-571-00, 10 -572-00

February 2013

2-78

ColorQube® 9303 Family