XEROX COLORQUBE 8570, COLORQUBE 8870 Service Manual
ColorQube® 8570/8870
Printer
ColorQube® 8570/8870
Service Manual
ColorQube 8570/8870 Service Manual
Service Documentation
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ColorQube 8570/8870 Service Manual
705P01286
Initial Issue
October 2010
Xerox Corporation
Office Product Training and Information
26600 Parkway - Bldg. 60
P.O. Box 1000, M/S 7060-776
Wilsonville, OR 97070-1000
NOTICE: All service documentation is supplied to Xerox external customers for informational
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Initial Issue
October 2010
ColorQube 8570/8870 Service Manual
Introduction
Introduction
October 2010
Initial Issue
ColorQube 8570/8870 Service Manual
About This Manual .......................................................................................................... iii
Organization....................................................................................................................iii
How to Use this Manual .................................................................................................. iv
Power Safety................................................................................................................... iv
Service Safety Summary................................................................................................. iv
Moving the Printer........................................................................................................... vi
Symbols Used on the Printer .......................................................................................... vi
Electrostatic Discharge Precautions ............................................................................... viii
Regulatory Requirements ............................................................................................... viii
Translation of Warnings .................................................................................................. x
ColorQube 8570/8870 Overview ..................................................................................... xi
Printer Configurations ..................................................................................................... xii
Parts of the Printer .......................................................................................................... xii
Printer Options ................................................................................................................ xiv
Control Panel Layout....................................................................................................... xv
Menu Map ....................................................................................................................... xvi
Routine Maintenance Items ............................................................................................ xvii
Consumables .................................................................................................................. xvii
Printer Specifications ...................................................................................................... xix
Power Saver.................................................................................................................... xxii
Physical Dimensions and Clearances............................................................................. xxiii
Information Pages, Troubleshooting Pages, and Test Prints.......................................... xxv
Acronyms and Abbreviations .......................................................................................... xxvii
Introduction
Initial Issue
ColorQube 8570/8870 Service Manual
October 2010
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Introduction
Introduction
October 2010
ii
Initial Issue
ColorQube 8570/8870 Service Manual
About This Manual
The ColorQube 8570/8870 Service Manual is the primary document used for diagnosing,
repairing, maintaining, and troubleshooting the printer. The Service Manual is the controlling
publication for a service call. Information on using this document is found in the Introduction
section. To ensure understanding of this product, complete the Xerox Service Training Program
for this particular printer.
For manual updates, Service Bulletins, knowledge base, and technical support, go to:
• Xerox Global Service Net - https://www.xrxgsn.com/secure/main.pl
• Service Partners: http://www.office.xerox.com/partners
For further technical support, contact your assigned Xerox Technical Support for this product.
Service Manual Revision
Updates are issued as the printer changes or as corrections are identified.
Organization
The titles of the sections and a description of the information contained in each chapter are
contained in the following paragraphs:
Introduction and General Information
This chapter contains documentation organization, symbology and nomenclature, translated
warnings, safety symbols, regulatory requirements, and general information about the printer.
Chapter 1 Service Call Procedures
This chapter contains procedures to be taken during a service call and in what sequence they
are to be completed. This is the entry level for all service calls.
Chapter 2 Status Indicator RAPs
This chapter contains descriptions of the diagnostic aids for troubleshooting that include Power
On Self Test (POST), Fault Codes and Messages procedures.
Chapter 3 Image Quality
This chapter contains the diagnostic aids for troubleshooting image quality problems, as well
as image quality specifications and image defect samples.
Chapter 4 Repairs/Adjustments
This chapter contains the removal, replacement, and adjustments procedures.
Repairs
Repairs include procedures for removal and replacement of spare parts listed in the Parts List.
Use the repair procedures for the correct order of removal and replacement, for warnings, cau
tions, and notes.
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ColorQube 8570/8870 Service Manual
Adjustments
Adjustments include procedures for adjusting the parts that must be within specification for the
correct operation of the printer. Use the adjustment procedures for the correct sequence of
operation for specifications, warnings, cautions and notes.
Chapter 5 Parts List
This chapter contains exploded views of the print engine and optional Field Replaceable Units
(FRUs), as well as part numbers for orderable parts and illustrated Parts List.
Chapter 6 General Troubleshooting
This chapter contains details of the embedded Service Diagnostics test suite, as well as troubleshooting procedures for printer problems not related to a specific fault code.
Chapter 7 Wiring Data
This chapter contains drawings, lists of plug/jack locations, and diagrams of the power distribution wire networks in the printer.
Chapter 8 Theory of Operation
This chapter contains detailed functional information on the print engine components.
October 2010
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Introduction
About This Manual, Organization
How to Use this Manual
Always start with the Service Call Procedures in Chapter 1. Perform Initial Actions and verify
the problem, then follow the directions provided.
Power Safety
Power Source
For 115 VAC printers, do not apply more than 135 volts RMS between the supply conductors or
between either supply conductor and ground. For 230 VAC printers, do not apply more than
254 volts RMS between the supply conductors or between either supply conductor and ground.
Use only the specified power cord and connector. This manual assumes that the reader is a
qualified service technician.
Plug the three-wire power cord (with grounding prong) into a grounded AC outlet only. If necessary, contact a licensed electrician to install a properly grounded outlet. If the product loses its
ground connection, contact with conductive parts may cause an electrical shock. A protective
ground connection by way of the grounding conductor in the power cord is essential for safe
operation.
Disconnecting Power
WARNING
Turning the power off using the power switch does not completely de-energize the
printer. You must also disconnect the power cord from the printer’s AC inlet. Disconnect
the power cord by pulling the plug, not the cord.
Disconnect the power cord in the following cases:
• if the power cord or plug is frayed or otherwise damaged,
• if any liquid or foreign material is spilled into the product,
• if the printer is exposed to any excess moisture,
• if the printer is dropped or damaged,
• if you suspect that the product needs servicing or repair,
• whenever you clean the product.
Service Safety Summary
General Safety
The printer and recommended supplies have been designed and tested to meet strict safety
requirements. Attention to the following information will ensure the continued safe operation of
the printer.
Electrical Safety
• Use the power cord supplied with the printer.
• Plug the power cord directly into a properly grounded electrical outlet.
• Do not use a ground adapter plug to connect the printer to an electrical outlet that does
not have a ground connection terminal.
• Do not use an extension cord or power strip.
• Do not place the printer in an area where people might step on the power cord.
• Do not place objects on the power cord.
• Do not block the ventilation openings. These openings are provided to prevent overheat-
ing of the printer.
• Do not drop paper clips or staples into the printer.
WARNING
Avoid the potential of electrical shock by ensuring that the printer is properly grounded.
Electrical products may be hazardous if misused.
The power cord is attached to the printer as a plug-in device on the side of the printer. If it is
necessary to disconnect all electrical power from the printer, disconnect the power cord from
the electrical outlet.
WARNING
Do not remove the covers or guards that are fastened with screws unless you are
installing optional equipment and are specifically instructed to do so. Power should be
off when performing these installations. Disconnect the power cord when removing the
covers and guards for installing optional equipment. Except for user-installed options,
there are no parts that you can maintain or service behind these covers.
WARNING
The following are hazards to your safety:
• Damaged or frayed power cord
• Liquid spilled into the printer
• Exposure to water or excessive moisture
If any of these conditions occur, do the following:
1. Turn off the power switch.
2. Disconnect the power cord from the electrical outlet.
3. Call an authorized service representative.
Introduction
How to Use this Manual, Service Safety Summary
October 2010
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Initial Issue
ColorQube 8570/8870 Service Manual
Maintenance Safety
• Do not attempt any maintenance procedure that is not specifically described in the documentation supplied with the printer.
• Do not use aerosol cleaners. The use of supplies that are not approved may cause poor
performance and could create a hazardous condition.
• Do not burn any consumables or routine maintenance items. For information on Xerox
supplies recycling programs, go to www.xerox.com/gwa.
Operational Safety
The printer and supplies were designed and tested to meet strict safety requirements. These
include safety agency examination, approval, and compliance with established environmental
standards.
Pay attention to these safety guidelines to ensure the continued, safe operation of the printer.
• Use the supplies specifically designed for your printer. The use of unsuitable materials
may cause poor performance and a possible safety hazard.
• Follow all warnings and instructions marked on, or supplied with, the printer, options and
supplies.
CAUTION
Use of other than Genuine Xerox solid ink may affect print and copy quality and printer reliability. It is the only ink designed and manufactured under strict quality controls by Xerox for specific use with this printer. The Xerox Warranty, Service Agreements, and Total Satisfaction
Guarantee do not cover damage, malfunction, or degradation of performance caused by use of
non-Xerox supplies or consumables, or the use of Xerox supplies not specified for this printer.
NOTE: The Total Satisfaction Guarantee is available in the United States and Canada. Coverage may vary outside these areas; please contact your local representative for details.
General Guidelines
For qualified service personnel only - Refer also to the preceding Power Safety Precautions.
Avoid servicing alone - Do not perform internal service or adjustment of this printer unless
another person capable of rendering first aid or resuscitation is present.
Safety Interlocks
Make sure all covers are in place and all interlock switches are functioning correctly after you
have completed a printer service call. If you bypass an interlock switch during a service call,
use extreme caution when working on or around the printer.
Servicing Electrical Components
Before starting any service procedure, switch off the printer power and unplug the power cord
from the wall outlet. If you must service the printer with power applied, be aware of the potential
for electrical shock.
WARNING
Do not touch any electrical component unless you are instructed to do so by a service
procedure.
Figure 1 Electrical Components Warning
Servicing Mechanical Components
WARNING
Do not try to manually rotate or manually stop the drive assemblies while any printer
motor is running.
Use care when servicing with power - Dangerous voltages may exist at several points in this
printer. To avoid personal injury, do not touch exposed connections and components while
power is on. Disconnect power before removing the power supply shield or replacing compo
nents.
Do not wear jewelry - Remove jewelry prior to servicing. Rings, necklaces and other metallic
objects could come into contact with dangerous voltages and currents.
Warning Labels
Read and obey all posted warning labels. Throughout the printer, warning labels are displayed
on potentially dangerous components. As you service the printer, check to make certain that all
warning labels remain in place.
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ColorQube 8570/8870 Service Manual
October 2010
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Figure 2 Mechanical Components Warning
Servicing Printhead Components
WARNING
The Printhead is VERY HOT. Turn the printer power off and wait at least 30 minutes for
the Printhead to cool before attempting to service the Printhead or adjacent compo
nents.
v
Service Safety Summary
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Introduction
Moving the Printer
WARNING
Parts of the printer are hot. To avoid personal injury or damage to the printer, allow the
ink to solidify. Run the shutdown procedure to park the Printhead and begin cooling the
printer. Wait at least 30 minutes for the printer to cool before moving or packing the
printer.
• Allow the printer to cool to avoid ink spills which can damage the printer.
• Use the shutdown procedure from the Control Panel before moving the printer.
• Never move the printer if a Power Down Error-Head not Parked message is displayed.
Damage to the printer can occur if the Printhead is not locked before shipment.
• The printer is heavy and must be lifted by two people.
Figure 1 Printer Lifting Technique
• Always move the printer separately from the Optional Trays 3, 4, and 5.
When shipping the printer, repack the printer using the original packing material and boxes or a
Xerox Repackaging Kit. Instructions for repacking the printer are included in the Kit. If you do
not have all the original packaging, or are unable to repackage the printer, contact your local
Xerox service representative.
Symbols Used on the Printer
Warnings, Cautions, and Notes
Be aware of all symbols and terms when they are used, and always read Note, Caution, and
Warning statements.
A translated version of all warnings is in Translation of Warnings section.
Warnings, Cautions, and Notes can be found throughout the service manual. The words
WARNING or CAUTION may be listed on an illustration when the specific component associ
ated with the potential hazard is pointed out; however, the message of the WARNING or CAU-
TION is always located in the text. Their definitions are as follows:
WARNING
A Warning is used whenever an operating or maintenance procedure, a practice, condition, or statement, if not strictly observed, could result in personal injury.
CAUTION
A Caution is used whenever an operating or maintenance procedure, a practice, condition, or
statement, if not strictly observed, could result in damage to the equipment.
NOTE: A Note is used whenever it is necessary to highlight an operating or maintenance procedure, practice, condition, or statement.
Common Warnings and Safety Icons
The following common warnings are used throughout the documentation and the safety icons
are displayed on the printer. Additional specific warnings are included for the listed chapters.
Common Warnings
WARNING
To avoid personal injury or shock, do not perform repair or adjustment activities with
the power switch on or electrical power applied to the machine.
DANGER: Afin d'éviter des blessures ou des chocs électriques, ne pas effectuer des
activités de maintenance ou de réglage avec l'équipement sur Marche ou avec le cordon
d'alimentation branché.
WARNING
A Warning is used whenever an operating or maintenance procedure, a practice, conditioning, or statement, if not strictly observed, could result in personal injury.
DANGER: Une note DANGER est utilisée à chaque fois qu’une procédure de maintenance ou qu’une manipulation présente un risque de blessure si elle n’a pas été strictement observée.
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CAUTION
Failure to repackage the printer properly for shipment can result in damage to the printer. Damage to the printer caused by improper packaging is not covered by the Xerox warranty, service
agreement, or Total Satisfaction Guarantee.
Introduction
October 2010
Moving the Printer, Symbols Used on the Printer
Initial Issue
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ColorQube 8570/8870 Service Manual
The following chapters have additional specific warning information.
Table 1 Additional Warnings
Chapter 1 - Empty the Waste Tray
Chapter 2 - 99,002, 99,003 PEST - Jetstack Disconnect
Chapter 4 - REP 2.1 Funnel Cap
Chapter 4 - REP 2.2 Jetstack Cap
Chapter 4 - REP 2.3 Printhead Assembly
Chapter 4 - REP 2.9 Left and Right Printhead Restraints
Chapter 4 - REP 3.12 525-Sheet Feeder
Chapter 4 - REP 5.1 Electronics Module
Chapter 4 - REP 5.6 Boards (Power Supply, Main Controller, Power Control)
Chapter 4 - REP 5.9 Wave Amplifier
Chapter 8 - Power Supply
Avoid pinching fingers in the printer. Use caution to avoid personal injury.
Figure 2 Pinch Injury Symbol
Use caution (or draws attention to a particular component).
WARNING
HIGH VOLTAGE!
DANGER: HAUTE TENSION!
Exercise care when making the voltage check in the following steps.
DANGER: Soyez extrêmement vigilant lorsque vous effectuez les tests de tension au
cours des étapes qui suivent.
WARNING
Personal injury may result from grasping hot areas of Printhead. If a hot Printhead must
be removed, grasp the Printhead by black plastic frame component.
DANGER: Des blessures peuvent résulter si les zones chaudes du module de four sont
touchées. Si un module de four chaud doit être enlevé, le saisir par l'élément en plas
tique noir du bâti.
Machine Safety Icons
The following precautionary symbols may appear on the printer.
This symbol indicates hot surface on or in the printer. Use caution to avoid personal injury.
Figure 1 Hot Surface Symbol
Figure 3 Use Caution Symbol
Line Voltage present on the Fuse and Fuse Holder Contacts.
Figure 4 Electrical Shock Symbol
The surface is hot while the printer is running. After turning off the power, wait 30 minutes.
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Figure 5 Wait 30 Minutes Symbol
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October 2010
vii
Introduction
Symbols Used on the Printer
Electrostatic Discharge Precautions
Some semiconductor components, and the respective sub-assemblies that contain them, are
vulnerable to damage by Electrostatic Discharge (ESD). These components include Integrated
Circuits (ICs), Large-Scale Integrated circuits (LSIs), field-effect transistors, and other semi
conductor chip components. The following techniques will reduce the occurrence of component damage caused by static electricity.
Be sure the power is off to the chassis or the circuit board, and observe all other safety precautions.
• Immediately before handling any semiconductor components assemblies, drain the electrostatic charge from your body. This can be accomplished by touching an earth ground
source or by wearing a wrist strap device connected to an earth ground source. Wearing a
wrist strap will also prevent accumulation of additional bodily static charges. Be sure to
remove the wrist strap before applying power to the unit under test to avoid potential
shock.
• After removing a static sensitive assembly from its anti-static bag, place it on a grounded
conductive surface. If the anti-static bag is conductive, you may ground the bag and use it
as a conductive surface.
• Do not use freon-propelled chemicals. These can generate electrical charges sufficient to
damage some devices.
• Do not remove a replacement component or electrical sub-assembly from its protective
package until you are ready to install it.
• Immediately before removing the protective material from the leads of a replacement
device, touch the protective material to the chassis or circuit assembly into which the
device will be installed.
• Minimize body motions when handling unpacked replacement devices. Motion such as
your clothes brushing together, or lifting a foot from a carpeted floor can generate enough
static electricity to damage an electro-statically sensitive device.
• Handle IC’s and Erasable Programmable Read-Only Memories (EPROM’s) carefully to
avoid bending the pins.
• Pay attention to the direction of parts when mounting or inserting them on the Printed Circuit Boards (PCB’s).
Regulatory Requirements
Xerox has tested this printer to electromagnetic emission and immunity standards. These standards are designed to mitigate interference caused or received by this printer in a typical office
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environment.
United States (FCC Regulations)
This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protec
tion against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy. If it is not
installed and used in accordance with these instructions, it may cause harmful interference to
radio communications. Operation of this equipment in a residential area is likely to cause harm
ful interference in which case the user will be required to correct the interference at his/her own
expense.
If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiver.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver
is connected.
• Consult the dealer or an experienced radio/television technician for help.
Any changes or modifications not expressly approved by Xerox could void the user's authority
to operate the equipment. To ensure compliance with Part 15 of the FCC rules, use shielded
interface cables.
Canada (Regulations)
This Class A digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe A est conforme
à la norme NMB-003 du Canada.
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Introduction
Electrostatic Discharge Precautions, Regulatory Re-
October 2010
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ColorQube 8570/8870 Service Manual
European Union
WARNING
This is a Class A product. In a domestic environment, this product may cause radio
interference in which case the user may be required to take adequate measures.
Table 1 CE Symbol and Description
The CE mark applied to this product symbolizes Xerox’s declaration of conformity with the following applicable Directives of
the European Union as of the dates indicated:
• December 12, 2006: Low Voltage Directive 2006/95/EC
• December 15, 2004: Electromagnetic Compatibility Directive 2004/108/EC
This product, if used properly in accordance with the user's instructions, is neither dangerous
for the consumer nor for the environment.
To ensure compliance with European Union regulations, use shielded interface cables.
A signed copy of the Declaration of Conformity for this product can be obtained from Xerox.
Initial Issue
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October 2010
ix
Introduction
Regulatory Requirements
Translation of Warnings
General Usage
WARNING
Use only Xerox materials and components. This product is safety certified using Xerox
materials and components. The use of non Xerox materials and components may invali-
date the safety certificate.
DANGER: N'utilisez que des matières premières et des composants Xerox. La sécurité
du produit est assurée dans le cadre de son utilisation avec des matières premières et
des composants Xerox. L'utilisation de matières premières et de composants autres
que ceux de Xerox risque d'invalider le certificat de sécurité.
AVVERTENZA: Utilizzare solo materiali e componenti Xerox per avvalersi della certifi-
cazione di protezione. L'utilizzo di materiali e componenti non Xerox può rendere nulla
la certificazione di protezione.
VORSICHT: Verwenden Sie nur Materialien und Komponenten von Xerox. Dieses
Produkt besitzt die Sicherheitszertifizierung bei Verwendung von Xerox-Materialien und
-Komponenten. Die Verwendung von Materialien und Komponenten anderer Hersteller
setzt möglicherweise das Sicherheitszertifikat außer Kraft.
AVISO: Utilice solo los materiales y componentes Xerox. Este producto dispone de un
certificado de seguridad si se utilizan los materiales y componentes Xerox. Este certifi-
cado de seguridad no será válido si se utilizan materiales y componentes que no sean
de Xerox.
WARNING
Follow the service procedure exactly as written. Use of controls or adjustments other
than those specified in this manual, may result in an exposure to invisible laser radia-
tion. During servicing, the invisible laser radiation can cause eye damage if looked at
directly.
DANGER: Les procédures de dépannage doivent être suivies à la lettre. Si les réglages
ou vérifications ne sont pas effectués suivant les instructions de ce manuel, il peut y
avoir un risque d'exposition dangereuse au faisceau laser. Celui-ci peut provoquer des
lésions oculaires s'il est observé directement.
AVVERTENZA: Eseguire le procedure di servizio esattamente come descritto. L'utilizzo
di dispositivi di controllo o di registrazione diversi da quelli riportati in questo manuale
potrebbe comportare un'esposizione a radiazioni laser invisibili. Tali radiazioni possono
danneggiare gli occhi se si guarda direttamente il fascio laser durante gli interventi di
servizio.
VORSICHT: Die Wartungsarbeiten genau den Anweisungen entsprechend durchführen.
Der Umgang mit Steuer- oder Bedienelementen, deren Verwendung nicht ausdrücklich
in diesem Handbuch angewiesen wurde, kann dazu führen, dass unsichtbare Laser-
strahlung frei gesetzt wird. Direkter Blickkontakt mit dem Laserstrahl kann bleibende
Augenschäden verursachen.
AVISO: Siga los procedimientos de mantenimiento tal como están descritos. El uso de
controles o ajustes no especificados en este manual puede tener como resultado la
exposición a radiación láser invisible. Durante las operaciones de mantenimiento, la
radiación de láser invisible puede causar daños en los ojos si se mira directamente a
ella.
Electrical
WARNING
Switch off the electricity to the machine. Disconnect the power cord from the customer
supply while performing tasks that do not need electricity. Electricity can cause death or
injury. Moving parts can cause injury.
DANGER: Mettez la machine hors tension. Déconnectez le cordon d'alimentation de l'alimentation du client lorsque vous réalisez des tâches qui ne nécessitent pas d'électricité. L'électricité peut être à l'origine de blessures, voire d'un accident mortel. Les pièces
amovibles peuvent être à l'origine de blessures.
AVVERTENZA: Spegnere la macchina. Scollegare il cavo di alimentazione dall'alimentatore quando si eseguono attività che non richiedono elettricità. L'elettricità può causare
morte o lesioni personali. Le parti in movimento possono causare lesioni personali.
VORSICHT: Schalten Sie die Stromversorgung der Maschine ab. Ziehen Sie das Stromkabel ab, wenn Sie Aufgaben ausführen, für die keine Stromversorgung benötigt wird.
Stromschläge können Todesfällen oder Verletzungen verursachen. Bewegliche Teile
können zu Verletzungen führen.
AVISO: Apague la electricidad de la máquina. Desconecte el cable de alimentación eléctrica de la toma de pared mientras esté realizando tareas que no necesiten corriente. La
electricidad puede causar daños o la muerte. Las partes móviles pueden causar daños.
WARNING
Use extreme care when working near this power supply. High voltage is present on the
power supply when the machine is in standby mode. Contact with electrical compo-
nents or high voltage cables represents a shock potential that could result in serious
personal injury.
DANGER: Faire très attention en intervenant près de ce module d’alimentation. Une
haute tension y est présente lorsque la machine est en mode d’attente. Tout contact
avec les éléments électriques ou les câbles haute tension représente un risque de choc
et de graves blessures.
AVVERTENZA: Fare estrema attenzione quando si lavora vicino a questo gruppo stat-
ico. Il gruppo statico è caricato ad alta tensione quando la macchina è in modalità
standby. Il contatto con componenti sotto tensione o cavi elettrici comportano un serio-
pericolo di scossa elettrica e gravi ferite.
VORSICHT: Bei der Verwendung unterbrechungsfreier Stromversorgung benutzt äußer-
ste Vorsichtkeit. Während die Machine sich im Energiespar-Modus befindet, steht es
unter Hochspannung. Beim Umgang mit elektrischen Bauteilen und Hochspannungslei
tungen erhöht sich das Unfallrisiko. Äußerste Vorsicht ist geboten.
AVISO: Tenga mucho cuidado al trabajar en las proximidades de la fuente de alimentación. Hay voltaje muy alto en la fuente de alimentación cuando la máquina se encuentra en el modo de espera. El contacto con componentes eléctricos o cables de alto
voltaje representa peligro de descarga eléctrica que puede ocasionar daños personales
graves.
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Introduction
Translation of Warnings
October 2010
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Initial Issue
ColorQube 8570/8870 Service Manual
WARNING
Do not perform repair activities with the power on or electrical power supplied to the
machine. Some machine components contain dangerous electrical voltages that can
result in electrical shock and possible serious injury.
DANGER: Ne pas effectuer de dépannnage avec le contact principal activé ou avec l'ali-
mentation électrique appliquée à la machine. Certains éléments de la machine comportent des tensions électriques dangereuses qui peuvent causer un choc électrique et de
graves blessures.
AVVERTENZA: Non effettuare alcuna riparazione con l'alimentazione elettrica inserita.
Alcuni componenti contengono corrente ad alta tensione che può provocare forti
scosse e gravi ferite.
VORSICHT: Es dürfen erst Reparaturarbeiten durchgeführt werden, wenn das Gerät aus-
geschaltet ist oder der Netzstecker nicht mehr mit der Stromquelle verbunden ist. Einige
Komponenten des Gerätes sind stromführend und können daher zu ernsthaften Verlet-
zungen oder Stromschlägen führen.
AVISO: No realice reparaciones con la máquina encendida o conectada a la corriente.
Algunos componentes de la máquina contienen voltajes eléctricos peligrosos que
pueden producir una descarga eléctrica y causar daños graves.
ColorQube 8570/8870 Overview
The ColorQube 8570/8870 are solid ink technology printers utilizing a new formulation of solid
ink and ink stick sensing technology. It also features new power saving features that make the
printer ENERGY STAR TEC Tier II compliant.
The printers include an image processor supporting PostScript 3 and PCL5c page description
languages. The printer supports up to 40 page per minute (PPM) and resolutions up to 525 x
2400 dots-per-inch (dpi). The product features USB and 10/100/1000 Base Tx Ethernet ports.
The ColorQube 8570/8870 provides two standard paper trays. The 100-sheet Tray 1 supports
manual feed of specialty media, card stock, and envelopes. Tray 2 provides 525 sheets of
capacity. The Output Tray holds 400 sheets facedown.
The ColorQube 8570/8870 options add memory, media capacity, Hard Disk Drive, Duplex,
Wireless, and functionality. RAM memory upgrades are available to increase the standard
installed memory from standard 512 MB to 2 GB maximum. A 525-Sheet Feeder is also avail
able. Three 525-Sheet Feeders may be installed to raise the maximum media input storage
capacity to 2200 sheets. The Printer Stand is available for mobility and increased media stor
age.
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Initial Issue
ColorQube 8570/8870 Service Manual
October 2010
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Introduction
Translation of Warnings, ColorQube 8570/8870
Printer Configurations
The ColorQube 8570/8870 is available in five configurations.
Table 1 Printer Configurations
Features 8570N 8570DN 8570DT 8870EE
Processor and Clock
Speed
Memory Configuration* 512 MB 512 MB 512 MB 512 MB
Adobe Postscript 3 Fonts Standard Standard Standard Standard
PCL5 Fonts Standard Standard Standard Standard
USB 2.0 Standard Standard Standard Standard
Ethernet Interface 10/100/1000
Tray 1 (100 sheet) Standard Standard Standard Standard
Tray 2 (250 sheet) Standard Standard Standard Standard
Tray 3 (250 sheet) Optional Optional Standard Optional
Tray 4 (250 sheet) Optional Optional Standard Optional
Tray 5 (250 sheet) Optional Optional Standard Optional
Duplex Optional Standard Standard Standard
Hard Disk Drive Optional Optional Optional Optional
Printer Stand Optional Optional Optional Optional
Wireless LAN Optional Optional Optional Optional
Print Speed (ppm)
• Fast Color
• Standard
• Enhanced
• Photo
• PCL 600x400 Mode • 20/ 18 • 20/18 • 20/18 • 20/18
• PCL 600x600 Mode • 12/10 • 12/10 • 12/10 • 12/10
Printer Resolution - PostScript
• Fast Color
• Standard
• Enhanced
• Photo
* All configurations have two memory slots supporting 512 MB / 1 GB DDR2 SODIMMs, to a
maximum of 2.0 GB total.
1 GHz 1 GHz 1 GHz 1 GHz
Base-TX
• 40/30
• 30/ 25
• 19/18
•6/4
• 225x400
• 300x450
• 525x450
• 525x2400
10/100/1000
Base-TX
• 40/30
• 30/ 25
• 19/18
•6/4
• 225x400
• 300x450
• 525x450
• 525x2400
10/100/1000
Base-TX
• 40/30
• 30/ 25
• 19/18
•6/4
• 225x400
• 300x450
• 525x450
• 525x2400
10/100/1000
Base-TX
• 40/30
• 30/25
• 19/18
•6/4
• 225x400
• 300x450
• 525x450
• 525x2400
Parts of the Printer
Front View
Figure 1 Front View
Table 1 Front View
1 Tray 5 (Optional 525-Sheet Feeder)
2 Tray 4 (Optional 525-Sheet Feeder)
3 Tray 3 (Optional 525-Sheet Feeder)
4 Tray 2 (Standard 525 Sheet)
5 Tray 1 (MPT) (100 Sheet)
6 Control Panel
7 Exit Door Release
8 Front Door Release
9 Exit Door B
10 Ink Loader Door C
11 Legal/ A4 Output Tray Extension
12 Interface (I/O) Door E
13 Side Door D
14 Front Door A
Introduction
Printer Configurations, Parts of the Printer
October 2010
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Initial Issue
ColorQube 8570/8870 Service Manual
Top View
1 Ink Loader Door
2 Ink Stick
Right Side View
Rear View
The rear view consists of the printer’s main electronics and power supply, which are enclosed
in a metal case called the Electronics Module. The rear panel allows access to the Electronics
Module, RAM, and NVRAM. The optional Hard Disk Drive, if installed, is mounted on the rear
panel.
When replacing an Electronics Module, transfer the following components to the new Electronics Module.
•RAM
• Configuration Card
• NVRAM
• Hard Disk Drive (if installed)
Figure 2 Top View
Table 2 Top View
Figure 3 Right Side View
Table 3 Right Side View
1 Drum Maintenance Unit
2 Waste Tray
3 Power Cord Connection
4 Power Switch
5 USB Connection
6 Configuration Card
7 Ethernet 10/100/1000 Base-Tx Connection
Initial Issue
ColorQube 8570/8870 Service Manual
1 Hard Disk Drive (Optional)
2 Memory (RAM) Connectors - (Primary - Left Side, Secondary - Right Side)
3 NVRAM
October 2010
xiii
Figure 4 Rear View
Table 4 Rear View
Introduction
Parts of the Printer
Printer Options
ColorQube 8570/8870 printer options include:
• Additional Memory (512 MB or 1 GB)
• Wireless LAN
• Hard Disk Drive
• Optional 525-Sheet Feeder (Tray 3, 4, or 5)
• Printer Stand
Additional Memory
The ColorQube 8570/8870 features 2 slots that accept a 512 MB or 1 GB of DDR2 SODIMMs.
Memory modules must meet the following characteristics:
• 200 Pin SODIMMS
• Unbuffered, Non-parity
The printer’s Configuration page lists the amount of RAM installed in the printer.
Figure 1 RAM
Optional 525-Sheet Feeder (Tray 3, 4, or 5)
The Optional 525-Sheet Feeder increases the input capacity of the printer and can be attached
to the printer underneath Tray 2. The Optional 525-Sheet Feeder is customer installable.
Printer Stand
The Printer Stand supports a fully-optioned printer and provides space for media storage.
Figure 3 Printer Stand
Hard Disk Drive
The ColorQube 8570/8870 supports an optional internal Hard Disk Drive. The Hard Disk Drive
has a minimum 160 GB capacity. Features include:
• Secure Print
• Proof Print
•Save Print
• Disk Collation
Figure 2 Optional 525-Sheet Feeder (Tray 3, 4, or 5)
Introduction
Printer Options
Wireless Network Adapter
The Wireless Network Adapter enables the printer to connect to a wireless network.
October 2010
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Figure 4 Hard Disk Drive
Initial Issue
ColorQube 8570/8870 Service Manual
Control Panel Layout
The Control Panel consists of one LED, a display window, and seven buttons. These buttons
are used to navigate the menu system, perform functions, and select modes of operation for
the printer.
Figure 1 Control Panel
Table 1 Control Panel Description
Button/Feature Description
1 Status Indicator LED • Green: Printer is ready to print.
• Yellow: Warming condition, printer continues to print.
• Red: Startup sequence or error condition.
• Blinking:
– Red: Error Condition
– Green: Warming up
2 Graphic Control Panel
Display
3 Cancel Button Cancels the current print job.
4 Back Button Returns to the previous menu item.
5 Up Arrow Button Scrolls upward through the menus.
6 Down Arrow Button Scrolls downward through the menus.
7 OK Button Accepts the selected settings.
8 Help (?) Button Displays a help message with information about the printer,
9 Power Saver Button/
Indicator Light
Displays printer settings, status, and messages and menus.
such as Printer Status, Error Messages, and Maintenance
Information. Also describes Control Panel menu items.
Brings the printer out of, or puts the printer into, Power Saver
mode.
• On Steady: Printer can be put in Power Saver mode at
this time.
• Off: Printer cannot be put in Power Saver mode at this
time.
• Blinking: Printer is in Power Saver mode.
Control Panel Shortcuts
Table 2 Control Panel Shortcuts
Mode or Menu Press These Buttons
Service Tools Menu From any menu, press and hold the Up Arrow, then press OK.
Hidden Service Menu From the Service Tools menu, press and hold the Up Arrow,
Service Diagnostics When the Display turns black, press and hold Back and Help
Control Panel Language Press and hold the Cancel button, then press the Help button.
Bypass Protected Menus Press and hold the Cancel button, then press the Back button.
FTTR (Fast Time To
Ready)
and then press the Down Arrow.
until Beginning Service Mode appears.
Printer goes to the Ready state without waiting for temperatures
to reach operating values. On power-up, when the Xerox splash
screen displays, press and release the Up Arrow button, then
press the Down Arrow button. If the printer detects ink on the
Drum, the display indicates a warming-up status. The printer will
not actually print until it reaches its operating temperatures.
Initial Issue
ColorQube 8570/8870 Service Manual
October 2010
xv
Introduction
Control Panel Layout
Menu Map
Figure 1 and Figure 2 illustrate the Menu Map for the ColorQube 8570/8870. The Menu Map
can be accessed through the Control Panel: Control Panel Menu -> Information -> Menu
Map.
Introduction
Menu Map
Figure 1 Menu Map (page 1)
October 2010
xvi
Figure 2 Menu Map (page 2)
Initial Issue
ColorQube 8570/8870 Service Manual
Routine Maintenance Items
Drum Maintenance Unit life expectancy depends on the unit capacity. For example, the standard-capacity Drum Maintenance Unit produces 10,000 prints regardless of the colors used.
Extended-capacity Drum Maintenance Unit for the ColorQube 8570/8870 produces 30,000
pages up to 20% coverage and 20,000 pages when coverage exceeds 20%. The ColorQube
8570/8870 uses a unique Drum Maintenance Unit. See Parts List in Chapter 5 for the correct
replacement part.
Consumables
CAUTION
The ColorQube 8570/8870 printer uses a new formulation of Ink having unique properties. The
Ink Loader on these products is keyed to accept this Ink shape only. The use of Ink not specifi
cally designed for this product can result in printer failures.
NOTE: Print life is based on “typical” office printing and 5% coverage per color.
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Table 1 Routine Maintenance Life Expectancy
Item Description Print Life
1 Drum Maintenance Unit (Extended-
Capacity)
Drum Maintenance Unit (StandardCapacity)
2 Waste Tray Empty every 7 purges (70g)
30,000 cycles (0-20%) coverage
20,000 cycles (20-100%) coverage
10,000 cycles
Table 1 Consumables
Item Description Print Life (per stick)
1 Black Ink Stick - 8570N/ DN/ DT 2,200 pages
2 Cyan, Magenta, Yellow Ink Sticks - 8570N/ DN/ DT 2,200 pages
3 Black Ink Stick - 8870EE 2,800 pages
4 Cyan, Magenta, Yellow Ink Sticks - 8870EE 2,800 pages
Figure 1 Routine Maintenance Items
Initial Issue
ColorQube 8570/8870 Service Manual
October 2010
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Figure 1 ColorQube 8570/ 8870 Ink Sticks
Introduction
Routine Maintenance Items, Consumables
CAUTION
Only use ink designed exclusively for the printer.
Use of ink other than Genuine Xerox solid ink may affect print quality and printer reliability. It is
the only ink designed and manufactured under strict quality controls by Xerox for specific use
with these printers.
NOTE: Verify that the molded Xerox label is shown on top of the ink stick.
1. ColorQube 8570 N/ DN/ DT
2. ColorQube 8870 EE
NOTE: The ColorQube 8570 North America ink sticks are not compatible with the ColorQube
8870 North America printers, and the ColorQube 8570 Xerox Europe ink sticks are not compat
ible with the ColorQube 8870 Xerox Europe printers.
NOTE: The ColorQube 8570 Factory ink sticks A_D are compatible with both the ColorQube
8570 and 8870 printers. Customers are limited to using a maximum of three Factory ink sticks
for each color.
ColorQube 8570 Ink SKU
Table 2 Ink SKU Definitions - 8570N/ DN/ DT
Location A B C D 8570
North America (NA) A C x
Xerox Europe (XE) A B C x
Developing Markets Organization
(DMO)
Metered A B D x
Factory A D x
NOTE: ColorQube 8570 Metered ink stick shown in Figure 3.
A B x
-
Figure 2 ColorQube Ink Sticks
Learning Mode - The printer is programmed to lock the sensor to use a particular ink stick
when the 1st non-Factory ink stick is used.
Factory Ink Sticks - Factory ink sticks of each color are provided with new printers and
replacement Printheads.
Different ink stick types or SKU’s meant for particular geographic regions can be determined by
looking at size of the ink stick and the bottom of the ink stick. Compare the letter pattern in
Ta b l e 2 and Ta b l e 3 for the different regions on the ColorQube 8570 and 8870 ink sticks.
Introduction
October 2010
Consumables
xviii
Figure 3 Ink Stick Keys and SKU Flags Example - 8570
Initial Issue
ColorQube 8570/8870 Service Manual
ColorQube 8870 Ink SKU
Table 3 Ink SKU Definitions - 8870
Location E F G H K 8870
North America (NA) E F G H x
Xerox Europe (XE) E F H x
Developing Markets Organization
(DMO)
Metered E F G K x
NOTE: ColorQube 8870 Metered ink stick shown in Figure 4.
Figure 4 Ink Stick Keys and SKU Flags Example - 8870
E F G x
Printer Specifications
Print Engine Specifications
Table 1 Functional Specifications
Characteristic Specifications
Printing Process Four-color (CMYK) solid ink Printhead architecture.
Image System Transfix transfer from oil coated Drum.
Color Medium Cyan, Magenta, Yellow, and Black Ink Sticks, each shape-coded. the
printer uses the subtractive color system to produce the colors Red,
Green, and Blue.
Color Management • Automatic, Black & White
• Office: sRGB, sRGB Scientific, LCD Display, Vivid Color, None
• Press: Commercial, Euroscale, SWOP
Resolution • Fast Color: 225 x 400 dpi
• Standard: 300 x 450 dpi
• Enhanced: 525 x 450 dpi
• Photo: 525 x 2400 dpi
Warm-Up Time • From Cold Start: Less than 10 minutes
• From ENERGY STAR Mode: 2.5 minutes
Printer Life 5 year/ 225,000 pages
Recommended AMPV 4,000 prints/month
Operating System • Windows 2000/ 2003 Server/ XP/ Vista
• Macintosh: OS 10.3 or higher
• Linux
* Assumes a 30 day month of printing.
Memory Specifications
Initial Issue
ColorQube 8570/8870 Service Manual
Characteristic Specifications
Minimum RAM 512 MB
Maximum RAM 2 GB
Supported RAM Supports up to 2 GB of 512 MB or 1 GB DDR2 SDRAM using 2 slots.
October 2010
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Table 2 Memory Specifications
Introduction
Consumables, Printer Specifications
Electrical Specifications
Print Speed
Table 3 Electrical Specifications
Characteristic Specifications
Primary Line Voltages • 90 - 140 VAC
• 180 - 264 VAC
Primary Line Voltages Frequency Range 47 - 63 Hz
Power Consumption at Rated Voltage Input • Warm-Up Peak: 1500 W
• Printing: 600 W
• Idle: 300 W
• Power Saver: 70 W
In-rush Current Less than 60 A
Leakage Current Less than 3.5 mA
Environmental Specifications
Table 4 Environmental Specifications
Characteristic Specifications
Operating Storage
Temperature
Humidity 10% to 80% RH Non-Condensing 10% to 95% RH, non-condensing
Altitude 0 to 2,438 meters (8,000 ft.) 0 to 15,000 meters (49,212 ft.)
Acoustic Noise Operation Standby or Ready
Sound Power Level
(Bels)
Sound Pressure (Decibels)
NOTE: Check that the printer is on a stable, non-vibrating surface. Advise the customer to use
care not to shake the printer excessively when loading media or closing the Front Door. During
operation, the ink is in liquid form and can spill from the Printhead reservoir resulting in output
defects.
10º to 32º C (50º to 90º F) -30º to 60º C (-22º to 140º F)
7.0 B(A) 4.4 B(A)
57.0 dB(A) 31.0 dB(A)
Table 5 Print Speed Specifications
Resolution/ Tray Simplex, A4 Paper Auto Duplex, A4 Paper
Tray 1
Fast Color (225x400) 13 ppm 13 ppm
Standard (300x450) 11 ppm 11 ppm
Enhanced (525x450) 10 ppm 9 ppm
Photo (525x2400) 6 ppm 6 ppm
PCL 600x400 Mode 10 ppm 9 ppm
PCL 600x600 Mode 6 ppm 6 ppm
Tray 2
Fast Color (225x400) 40 ppm 30 ppm
Standard (300x450) 30 ppm 25 ppm
Enhanced (525x450) 19 ppm 18 ppm
Photo (525x2400) 6 ppm 4 ppm
PCL 600x400 Mode 20 ppm 18 ppm
PCL 600x600 Mode 12 ppm 10 ppm
First Print Output Time
First Print Output Time (FPOT) is defined as the time from when the engine receives a Start
signal in Ready state, until a single page is printed and delivered to the output tray.
From Ready State
Table 6 Ready State
Resolution FPOT
Fast Color (225x400) 4 seconds or less
Standard (300x450) 7 seconds or less
Enhanced (525x450) 9 seconds or less
Photo (525x2400) 15 seconds or less
From Non-Ready State
First Print Out Time includes the time required to print any maintenance pages (such as the
mud page) and a single customer page on A size media from Tray 2.
Introduction
Printer Specifications
Starting State FPOT
Off (cold) 12 minutes
Powe r S aver 2.5 minutes
Low Power (Standby) 30 seconds
Quiet Warm-Up 10 seconds
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Table 7 Non-Ready State
Initial Issue
ColorQube 8570/8870 Service Manual
Cool Down Transition Time
At nominal ambient conditions, the printer will cool to a movable condition within specified
times listed in Tabl e 8.
Media and Tray Specifications
The media trays accommodate most sizes and types of paper, transparencies, or other specialty media. Print the Paper Tips page for a list of supported media.
Table 8 Cool Down Transition Time
Tra nsi tion Maximum Transition Time
From Ready 35 minutes
From ENERGY STAR 20 minutes
Cold Print Process Settings
The printer uses lower temperature settings to allow the printer to have a lower FPOT from
power saver and low power modes. This allows printing to occur sooner, but at slower print
speed. Certain print types (duplex, transparencies, etc.) may be excluded from cold print pro
cess and will therefore have a longer FPOT.
Table 9 Cold Print Process Settings
Characteristic Setting
Drum Temperature
Preheat Temperature Normal Range
Transfix Speed
Reservoir Temperature Normal Range
Jetstack Temperature Normal Range
47º C
5 ips up to Drum temperature of 50º C
10 ips up to Drum temperature of 57º C
To access the Paper Tips page:
1. On the Control Panel menu, select Information, and then press the OK button.
2. Select Information Pages, and then press the OK button.
3. Select Paper Tips Page, and then press the OK button to print.
Media that may Damage to the Printer
The printer can use a variety of media for print jobs. However, some media can cause poor output quality, increased jams, or damage. Unacceptable media includes:
-
• Rough, plastic, or porous media
• Paper that has been stapled, folded, photocopied, or wrinkled
• Envelopes with windows, metal clasps, padding, or adhesives with release strips
• Media that is less than 60 g/m2 or more than 220 g/m
Media Storage Guidelines
If media handling problems are a common occurrence, review the following storage guidelines
with the customer.
• Store paper in dark, cool, relatively dry locations. Most paper items are susceptible to
damage from ultraviolet (UV) and visible light. UV radiation, which is emitted by the sun
and fluorescent bulbs, is particularly damaging to paper items. The intensity and length of
exposure to visible light on paper items should be reduced as much as possible.
• Maintain constant temperatures and relative humidity
• Avoid light, heat, and dampness.
• Avoid attics, kitchens, garages, and basements for storing paper. Inside walls are drier
than outside walls where moisture can collect.
• Store paper flat. Paper should be stored on pallets, cartons, shelves, or in cabinets.
• Avoid having food or drinks in the area where paper is stored or handled.
• Do not open sealed packages of paper until needed. Leave paper in the original packaging. For most commercial grades, the wrapper’s inner lining protects the paper.
• Some specialty media is packaged inside sealed plastic bags. Leave the media inside the
bag until needed; return unused media to the bag.
Supported Media
Information about paper sizes and weights that can be used in the printer trays is available on
the Paper Tips page (Control Panel Menu -> Information -> Information Pages -> Paper
Tips Page).
See also: Recommended Media List at www.xerox.com/paper
2
Initial Issue
ColorQube 8570/8870 Service Manual
October 2010
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Introduction
Printer Specifications
Media Tray Capacity
Table 10 Tray Capacity
Media and Weight Tray 1 Tray 2 Trays 3, 4, and 5
Standard Paper 100 Sheets 525 Sheets 525 Sheets
Transparency 50 Sheets 400 Sheets 400 Sheets
Envelope 10 40 40
Weight
60-220 g/m
2
60-220 g/m
2
60-220 g/m
Power Saver
The ColorQube 8570 & 8870 printers have Power Saver settings to reduce energy consumption without turning off the printer. The Power Saver settings can be set at the Control Panel or
in CentreWare IS. The Power Saver button on the Control Panel can be used to put the printer
in or bring it out of Power Saver mode.
When the printer is in Power Saver or Standby mode, any of the listed actions cause the printer
2
to exit Power Saver or Standby mode and start warming up.
• The printer receives a print job.
• The Power Saver button is pressed.
NOTE: Any other action, such as opening a door or inserting a tray, may or may not exit Power
Saver or Standby mode.
If the Power Saver button is lit solid, pressing the button causes a menu with no items to be displayed for 5 seconds. Pressing the button again returns the printer to Ready state.
Power Saver Mode
When the printer enters Power Saver mode, the Control Panel is displayed and printer status
show Power Saver mode. The printer does not enter Power Saver mode at the following condi
tions:
• The printer is in Standby mode displaying a Non-Xerox ink or maintenance kit query.
• The printer is out of any ink, due to that it might not be able to purge the Printhead if necessary on exit from Power Saver mode.
• A static Tray is missing.
Standby Mode
The printer can be set up to go into Standby mode periodically to save energy. Standby mode
uses the least power and the printer can take several minutes to warm up and come to Ready
to print. When the printer enters Standby mode, the Control Panel is displayed and printer sta
tus shows Standby mode.
-
-
Introduction
Printer Specifications, Power Saver
Warm-up Settings
Warm-up Setting can be used to warm up the printer automatically.
Mode Description Note
Intelligent
Ready
Scheduled The printer warms up at scheduled times. The
Job Activated The printer warms up when it receives a print job.
October 2010
xxii
Table 1 Warm-up Settings
The printer automatically monitors the printer
usage patterns and follows a warm-up schedule
based on the printer usage.
Warm-up Settings can be used to set one warm-up
time for each day. The printer can also be set to
enter Standby mode at a specific time.
ColorQube 8570/8870 Service Manual
Causes the printer to exit
Standby and Power
Saver modes.
Causes the printer to exit
Standby and Power
Saver modes.
Initial Issue
Fast Resume
Fast Resume brings the printer out of Power Saver and Standby modes more quickly. This
changes the default Sleep/ Low Power timeouts and increases energy usage. Fast Resume
can be set to On/Off.
Physical Dimensions and Clearances
Printer Dimensions
Table 1 Print Engine
Dimensions 8570N/ DN/ DT 8870DN
Width 16.0 in. (40.6 cm) 16.0 in. (40.6 cm)
Depth 20.5 in. (52.1 cm) 20.5 in. (52.1 cm)
Height 14.6 in. (37.0 cm) 14.6 in. (37.0 cm)
Weight 60.5 lbs. (27.4 kg) 60.5 lbs. (27.4 kg)
Table 2 525-Sheet Feeder (Trays 3, 4, and 5)
Dimensions 8570N/ DN/ DT 8870DN
Width 15.5 in. (40.0 cm) 15.5 in. (40.0 cm)
Depth 20.0 in. (50.8 cm) 20.5 in. (52.1 cm)
Height 5.0 in. (12.7 cm) 5.0 in. (12.7 cm)
Weight 12.0 lbs. (5.4 kg) 12.0 lbs. (5.4 kg)
Table 3 Printer Stand
Dimensions 8570N/ DN/ DT, 8870DN
Width 19.75 in. (50.2 cm)
Depth 27.0 in. (68.6 cm)
Height 14.0 in. (35.6 cm)
Weight 63.5 lbs. (28.8 kg)
Initial Issue
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October 2010
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Introduction
Power Saver, Physical Dimensions and
Clearance and Mounting Surface Specifications
These specifications apply to any printer used as a table-top printer, without a Lower Tray
Assembly or Printer Stand.
1. In order to function properly, the printer must be placed on a flat surface with the following
minimum clearances.
2. Mounting surface flatness must be within the specified range.
3. The printer must not be tipped or tilted more than 10 degrees angle.
Figure 2 Tilting Specifications
Figure 1 Clearance Specifications
Introduction
Physical Dimensions and
October 2010
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Initial Issue
ColorQube 8570/8870 Service Manual
Information Pages, Troubleshooting Pages, and Test Prints
The following Information, Troubleshooting, and Test Prints Pages are available in the ColorQube 8570/8870 printer. These pages can be accessed through the Control Panel at various
locations.
Table 1 Page Description
Page Control Panel Menu Access and Description
Information Pages
Menu Map Control Panel Menu -> Information -> Menu Map
Menu Map Lists all main and second level Control Panel menu headings.
Information Pages Control Panel Menu -> Information -> Information Pages
Configuration Page Lists all information about the current configuration of the
Paper Tips Page Lists supported paper and provides tips on setting up and load-
Supplies Usage Page Provides coverage information and part numbers for reordering
Connection Setup Page Contains information about setting up the printer on a network,
Startup Page Contains basic printer configuration and network information.
Usage Profile Provides summary page of printer usage information.
PostScript Font List Contains list of PostScript fonts available within the printer or
PCL Font List Contains list of PCL fonts available internally within the printer
Disk Directory Prints pages listing all downloaded files on the Hard Drive,
Sample Pages Control Panel Menu -> Information -> Sample Pages
Graphics Demonstration Prints a page containing a graphic image.
Office Demonstration Prints a page containing text.
2-Sided Demonstration This feature requires automatic 2-sided printing option. Prints
Print Mode Demonstration Prints three copies of the Office Demonstration Page in each
CMYK Sampler Pages Prints spectrum of color rectangles with the values of each
printer.
ing paper trays.
supplies.
or connecting directly to a computer on a Windows or Macin
tosh.
The Startup Page prints during the startup sequence when
enabled, or if the printer detects an error during the Power-On
Self Test (POST).
installed on the printer’s Hard Drive, if the optional Hard Drive is
installed.
or installed on the printer’s Hard Drive, if the optional Hard
Drive is installed.
such as fonts and macros. This feature requires optional Hard
Drive.
two pages on one sheet containing a graphic image on one
side, and text on the other side.
print-quality mode (Fast Color, Standard, Enhanced, Photo) to
demonstrate printer speed and resolution.
component color (Cyan, Magenta, Yellow, Black).
-
Table 1 Page Description
Page Control Panel Menu Access and Description
RGB Sampler Pages Prints spectrum of color rectangles with the values of each
PANTONE Color Sampler
Pages
Supplies Info Control Panel Menu -> Information -> Supplies Info
Supplies Usage Page Prints a page describing the status of the supplies used by the
Printer Setup Control Panel Menu -> Information -> Printer Setup
Configuration Page Lists all information about the current configuration of the
Connection Setup Page Contains information about setting up the printer on a network,
Troubleshooting Pages
Paper Jams Control Panel Menu -> Troubleshooting -> Paper Jams
Paper Tips Page Prints a page with information on recommended paper types
Paper Path Test
• Single Print
• Continuous Print
Print Quality Problems Control Panel Menu -> Troubleshooting -> Print Quality
Troubleshooting Print Quality
Page
Eliminate Light Stripes Provides cleaning procedures to clean light stripes in prints and
Remove Print Smears Performs a cleaning procedure to eliminate ink smears on
Network Problems Control Panel Menu -> Troubleshooting -> Network Prob-
TCP/IP Start Log Prints a report containing TCP/IP conditions at startup.
TCP/IP Runtime Log Prints pages with a recent sequence of TCP/IP network events,
AppleTalk Start Log Prints a repor t containing AppleTalk conditions at startup.
AppleTalk Runtime Log Prints a report containing AppleTalk recent runtime conditions.
Troubleshooting Control Panel Menu -> Troubleshooting -> Service Tools
Printer Status Page Provides information about the printer including Jam History
component color (Red, Green, Blue).
Prints the PANTONE/256 Color Sampler chart to help you
choose the best PANTONE/256 colors to use in applications.
printer.
printer.
or connecting directly to a computer on a Windows or Macin
tosh.
and weights.
Picks paper from a selected tray. A rectangle is printed on the
page to indicate minimum margins. Text is printed on the page’s
upper-left corner to indicate orientation. Custom-size paper will
be picked, but no graphics or text will be printed.
Problems
Prints four pages with information on correcting print quality
problems.
prints a Light Stripe Test page; these processes take about five
minutes.
prints; this process takes about 5 minutes, heats some rollers,
and runs up to 15 or more sheets of paper through the printer.
The printer prints 6 blank pages after the cleaning procedure is
complete.
lems -> Network Log Pages
the network routing table, the ARP table and the DNS cache.
and Fault History. A Light Stripe Test page is included with the
Printer Status Page.
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Initial Issue
ColorQube 8570/8870 Service Manual
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Introduction
Information Pages, Troubleshooting Pages, and
Table 1 Page Description
Page Control Panel Menu Access and Description
Service Usage Profile Contains a detailed log of printer use, tallying numbers of jams,
Solid Fill Prints
• Cyan Print
• Magenta Print
• Yellow Print
• Black Print
Ink Flush Prints
• Cyan Refresh
• Magenta Refresh
• Yellow Refresh
• Black Refresh
The following Test Prints can be accessed through the Hidden Service Menu.
1. From the Control Panel menu, select Troubleshooting -> Service Tools.
2. Press the OK button to access Service Tools.
3. With the cursor highlighted Printer Status Page, press both the Up and Down Arrow
buttons to display the Hidden Service Menu.
Manufacturing (for Manufacturing use only)
Jet Check Checks the jets and prints a blank page and a Cleaning Page.
Yellow Jet Check Checks the yellow jet and prints a red Solid Page and a green
Eliminate Light Stripes Performs clean process and prints 1 Cleaning Page and 1 Light
Solid Fills
• Manufacturing
•1x
•10x
• Continuous
Manufacturing Skew Margin Prints 1 Skew Margin page.
Check Ink Levels for Shipping
Test Prints
Weak/ Missing Jets Contains diagnostic image for evaluating jetting performance of
Cleaning & Light Stripes Prints a Cleaning Page and a Light Stripes Test page.
Color Bands RGBK Dithers Prints 5 pages of dithered and solid fill regions of all colors for
how often features are used, usage by tray, job and page
counts, and so on.
Prints 2 double-sided pages of solid fill print for each color.
Performs cleaning procedure to correct color mixing and prints
20 pages of solid fill prints.
Solid Page.
Stripes Test page.
• Prints 6 Solid Fill Pages of the selected color.
• Prints 1 Solid Fill Page of the selected color.
• Prints 10 Solid Pages of the selected color.
• Prints Solid Fill Pages up to 999 pages.
Prints 1 Ink Stick Shipping Status page.
the Print head and prints a Weak and Missing Jets Print page.
• Cleaning Page (Mud Page): Removes discolored ink from
print head.
• Light Stripes Test: Prints lines from each jet to see if any
jet is clogged. This page is formatted for Letter, Legal or
A4 sizes, and output may vary on other sizes.
evaluating image uniformity.
Table 1 Page Description
Page Control Panel Menu Access and Description
Paper Path Performs a general test of paper path, print process, and
Solid Fills Prints solid fill print for each color.
• YMCKRGB Solid Fills • Prints 7 solid fill pages for YMCKRGB.
Cyan Solid Fills
•1x
• 10x
• Continuous
• Adhere Ink Stick
• Cyan Refresh
Magenta Solid Fills
•1x
• 10x
• Continuous
• Adhere Ink Stick
• Magenta Refresh
Yellow Solid Fills
•1x
• 10x
• Continuous
• Adhere Ink Stick
• Yellow Refresh
Black Solid Fills
•1x
• 10x
• Continuous
• Adhere Ink Stick
• Black Refresh
Red Solid Fills
•1x
• 10x
Green Solid Fills
•1x
• 10x
Blue Solid Fills
•1x
• 10x
Manufacturing Skew Margin Evaluates image alignment to the page. This print includes a
Chase Pages Prints a blank sheet of paper.
quickly assesses the Printhead performance and prints 2 blank
pages and 1 Skew Margin page.
• Prints 1 page of Cyan solid fill.
• Prints 10 pages of Cyan solid fill.
• Prints Cyan solid fill pages up to 999 pages.
• Prints 26 double-sided pages of Cyan solid fill.
• Prints 20 double-sided pages of Cyan solid fill.
• Prints 1 page of Magenta solid fill.
• Prints 10 pages of Magenta solid fill.
• Prints Magenta solid fill pages up to 999 pages.
• Prints 26 double-sided pages of Magenta solid fill.
• Prints 20 double-sided pages of Magenta solid fill.
• Prints 1 page of Yellow solid fill.
• Prints 10 pages of Yellow solid fill.
• Prints Yellow solid fill pages up to 999 pages.
• Prints 26 double-sided pages of Yellow solid fill.
• Prints 20 double-sided pages of Yellow solid fill.
• Prints 1 page of Black solid fill.
• Prints 10 pages of Black solid fill.
• Prints Black solid fill pages up to 999 pages.
• Prints 26 double-sided pages of Black solid fill.
• Prints 20 double-sided pages of Black solid fill.
• Prints 1 page of Red solid fill.
• Prints 10 pages of Red solid fill.
• Prints 1 page of Green solid fill.
• Prints 10 pages of Green solid fill.
• Prints 1 page of Blue solid fill.
• Prints 10 pages of Blue solid fill.
blank page and Skew/Margin Test print.
Introduction
Information Pages, Troubleshooting Pages, and Test
October 2010
xxvi
Initial Issue
ColorQube 8570/8870 Service Manual
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