Copyright protection claimed includes all forms of matters of copyrightable materials and information now allowed by statutory or
judicial law or hereinafter granted, including without limitation, material generated from the software programs which are displayed
on the screen such as styles, templates, icons, screen displays, looks, etc.
®
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connectivity design are trademarks of Xerox Corporation in the United States and/or other countries.
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®
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IRIX® is a trademark of Silicon Graphics, Inc.
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NERGY STAR
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partner, Xerox Corporation has determined that this product meets the ENERGY STAR guidelines for energy
NERGY STAR name and logo are registered U.S. marks.
ColorQube 8570/8870 Color Printer
System Administrator Guide
Overview
This chapter includes:
•Resources on page 10
•PrintingScout Alerts on page 11
•PhaserSMART Technical Support on page 12
•Xerox Support Centre on page 15
•CentreWare Internet Services on page 16
•Finding the Printer IP Address on page 17
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System Administrator Guide
9
Overview
Resources
You can obtain information regarding your printer and its capabilities from the following resources.
InformationSource
Installation Guide*Packaged with printer
Quick Use Guide*Packaged with printer
User Guide (PDF)*Packaged with printer (Software and Documentation disc)
Video TutorialsColorQube 8570 printer
www.xerox.com/office/CQ8570docs
ColorQube 8570 printer
www.xerox.com/office/CQ8870docs
Recommended Media ListColorQube 8570 printer
www.xerox.com/paper (North America)
www.xerox.com/europaper (Europe)
ColorQube 8870 printer
www.xerox.com/paper (North America)
www.xerox.com/europaper (Europe)
Online Support AssistantColorQube 8570 printer
www.xerox.com/office/CQ8570support
ColorQube 8870 printer
www.xerox.com/office/CQ8570support
PhaserSMART Technical Supportwww.phasersmart.com
Technical SupportColorQube 8570 printer
www.xerox.com/office/CQ8570support
ColorQube 8870 printer
www.xerox.com/office/CQ8870support
Information about menu selection or error
messages on the control panel
Information pagesPrint from the control panel menu.
*Also available on the Support website.
Control panel Help (?) button
10
ColorQube 8570/8870 Color Printer
System Administrator Guide
Overview
PrintingScout Alerts
PrintingScout software is installed with the Xerox print driver. It automatically checks the printer status
when a print job is sent. If the printer cannot print a job, PrintingScout displays an alert on your
computer screen. Click the alert to view instructions explaining how to fix the problem. PrintingScout
provides real-time support to users, eliminating many of the help calls requesting printer support.
PrintingScout saves you time for more critical tasks.
ColorQube 8570/8870 Color Printer
System Administrator Guide
11
Overview
PhaserSMART Technical Support
PhaserSMART Technical Support is an automated, Internet-based support system. It uses your default
web browser to send diagnostic information from your printer to the Xerox website for analysis.
PhaserSMART Technical Support examines the information, diagnoses the problem, and proposes a
solution. If the problem is not resolved with the solution, PhaserSMART Technical Support assists you in
opening a Service Request with Xerox Customer Support.
PhaserSMART provides support to users, while eliminating many of the help calls requesting printer
support. PhaserSMART Technical Support saves you time for more critical tasks.
Accessing PhaserSMART
Use one of the following options to access PhaserSMART Technical Support:
•PrintingScout
•Xerox website
•CentreWare Internet Services (CentreWare IS)
•The print driver
•Xerox Support Centre
Using PrintingScout Software
If PrintingScout displays an alert on your screen, do the following:
1.Click the alert to view instructions explaining how to fix the problem.
2.Follow the instructions on the screen.
Using a Web Browser
To access PhaserSMART Technical Support from the Web:
1.Open your browser and go to www.phaserSMART.com.
2.Enter your printer IP address in the browser window. For details, see Finding the Printer IP Address
on page 17.
3.Follow the instructions on the screen.
Using CentreWare IS
To access PhaserSMART Technical Support from CentreWare IS:
1.Launch your Web browser.
2.Enter your printer IP address in the browser Address field. For details, see Finding the Printer IP
Address on page 17.
3.Click the Support tab.
4.Select the PhaserSMART Diagnostic Tool link.
5.Follow the instructions on the screen.
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ColorQube 8570/8870 Color Printer
System Administrator Guide
Using a Windows XP or Windows Server 2003 Print Driver
To access PhaserSMART Technical Support from your print driver:
1.Select Start > Settings > Printer and Faxes.
2.Right-click the printer name, and then select Properties.
3.Select Printing Preferences.
4.Select the Advanced tab.
5.Select the Xerox Web Links button.
6.Select the PhaserSMART Technical Support link.
7.Follow the instructions on the screen.
Using a Windows Vista or Windows Server 2008 Print Driver
To access PhaserSMART Technical Support from your print driver:
1.Select Start > Control Panel > Printer.
2.Right-click the printer name, and then select Properties.
3.Select Printing Preferences.
4.Select the Advanced tab.
5.Select the Xerox Web Links button.
6.Select the PhaserSMART Technical Support link.
7.Follow the instructions on the screen.
Overview
Using a Windows 7 Print Driver
To access PhaserSMART Technical Support from your print driver:
1.Select Start > Control Panel > Devices and Printers.
2.Right-click the printer name, and then select Printer Properties.
3.Select Preferences.
4.Select the Advanced tab.
5.Select the Xerox Web Links button.
6.Select the PhaserSMART Technical Support link.
7.Follow the instructions on the screen.
Using a Macintosh OS X 10.4 Print Driver
To access PhaserSMART Technical Support from your print driver:
1.In an application such as TextEdit, select File > Print.
2.Click the arrow next to the Printer menu to expand the print dialog if necessary.
3.Select Troubleshooting from the Copies and Pages menu.
4.Open System Preferences, and select Print & Fax.
5.Select the PhaserSMART Technical Support link.
6.Follow the instructions on the screen.
ColorQube 8570/8870 Color Printer
System Administrator Guide
13
Overview
Xerox Support Centre
Using a Macintosh OS X 10.5 or 10.6 Print Driver
To access PhaserSMART Technical Support from your print driver:
1.In an application such as TextEdit, select File > Print.
2.Click the arrow next to the Printer menu to expand the print dialog if necessary.
3.Select Troubleshooting from the Copies and Pages menu.
4.Select the PhaserSMART Technical Support link.
5.Follow the instructions on the screen.
Using the Xerox Support Centre
To access PhaserSMART Technical Support from the Xerox Support Centre:
1.Select one of the following options:
•Windows: Double-click the Xerox Support Centre icon
on your desktop.
•Macintosh: Click the Xerox Support Centre icon in the
dock.
2.Select your printer from the Select Printer drop-down list.
3.Select the Solutions tab.
4.Select the Advanced Solutions link.
5.Select the Tec h ni cal Su ppo rt link.
6.Click the PhaserSMART icon.
See also:
Xerox Support Centre on page 15
14
ColorQube 8570/8870 Color Printer
System Administrator Guide
Overview
Xerox Support Centre
Xerox Support Centre
The Xerox Support Centre provides access to the following information:
•User guides and video tutorials
•Solutions to troubleshooting problems
•Printer and supplies status
•Supplies ordering and recycling
•Answers to frequently asked questions
•Default print driver settings
Xerox Support Centre is available for systems with Windows XP SP1 and later or Mac OS X, version 10.4
and higher. You can install the Xerox Support Centre utility from the Xerox Drivers and Downloads
website at www.xerox.com/drivers.
1.Select one of the following options:
•Windows: Double-click the Xerox Support Centre icon
on your desktop.
•Macintosh: Click the Xerox Support Centre icon in the
dock.
2.Select your printer from the Select Printer drop-down list.
ColorQube 8570/8870 Color Printer
System Administrator Guide
15
Overview
CentreWare Internet Services
CentreWare Internet Services (CentreWare IS) provides access to the printer embedded Web server. It
enables you to easily manage, configure, and monitor network printers using a Web browser on a
network computer. CentreWare IS gives administrators access to printer status, configuration, security
settings, and diagnostic functions. It also provides access to special printing functions such as printing
saved jobs.
CentreWare IS enables you to:
•Check supplies status from your computer, saving a trip to the printer. Access job accounting
records to allocate printing costs and plan supplies purchases.
•Define a network printer search and view a list of printers using Printer Neighborhood. The list
provides status information and allows you to manage printers independent of network servers
and operating systems.
•Configure printers from your computer. CentreWare IS makes it easy to copy settings from one
printer to another.
•Set up and use a simple Web-browser-based printing system. Standardized, frequently used
documents can be saved as a group with their original driver settings. The documents can then be
reprinted from a Web browser. A printer with a hard drive is required to support these functions. In
some printer models, a DX configuration is required to support these functions.
•Troubleshoot print-quality problems using built-in diagnostics.
•Define a link to your local Web server support page.
•Access online manuals and technical support information located on the Xerox website.
Note: CentreWare IS requires a Web browser and a TCP/IP connection between the printer and the
network (in Windows, Macintosh, or UNIX environments). TCP/IP and HTTP must be enabled in
the printer. JavaScript is required to access the pages in Printer Neighborhood. If JavaScript is
disabled, a warning message appears and the pages might not function properly.
For more information, click the Help button to view the CentreWare IS Online Help.
Accessing CentreWare IS
1.Make sure that your printer is turned on.
2.Launch your computer Web browser and then type your printer IP address in the Address field. Do
not include “www” before the address. Type the address, separating the groups of numbers by
periods.
For details on using CentreWare IS, click the Help button in CentreWare IS to go to the CentreWare IS
online help.
16
ColorQube 8570/8870 Color Printer
System Administrator Guide
Overview
Finding the Printer IP Address
The printer IP address is required to use CentreWare IS. If you do not know the IP address, print the
Configuration page or locate the address on the printer control panel menu.
To print the Configuration page:
1.On the printer control panel, select Information and then press the OK button.
2.Select Information Pages > OK.
3.Select Configuration Page > OK.
To view the IP address from the printer control panel:
1.On the printer control panel, select Information and then press the OK button.
2.Select Printer Identification > OK.
3.To view the IP address, select whichever applies:
•TCP/IPv4 Address
•TCP/IPv6 Addresses
ColorQube 8570/8870 Color Printer
System Administrator Guide
17
Overview
18
ColorQube 8570/8870 Color Printer
System Administrator Guide
Network Installation
Features
This chapter includes:
•Using a Startup Network Configuration File on page 20
•Print Driver Installation Features on page 21
•Discovery Protocols on page 23
2
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System Administrator Guide
19
Network Installation Features
Using a Startup Network Configuration File
This section includes:
•About the Configuration File on page 20
•Configuration File Requirements on page 20
•Specifying the Location of the Configuration File on page 20
About the Configuration File
You can create a startup network configuration file to configure settings or load fonts, color tables, and
job patches. When the printer is turned on or reset, the printer retreives the configuration file from a
TFTP server, and processes the file.
Configuration File Requirements
The configuration file must be:
•A valid PostScript or PCL file that contains the appropriate PostScript, PCL, or PJL commands. For a
list of additional PCL and PJL commands, see Printer Commands on page 95.
•Stored on a TFTP server that the printer can access over the TCP/IP network.
Specifying the Location of the Configuration File
To specify the location of the configuration file, do one of the following
•If the printer is connected to a TCP/IP network in a DHCP/BOOTP environment:
•Use DHCP option 66 to specify the TFTP server IP address or host name.
•Use DHCP option 67 to specify the path name of the configuration file.
For information on how to set these parameters, refer to your DHCP or BOOTP server
documentation.
•If the printer is connected to a TCP/IP network in a non-DHCP environment, use
Using CentreWare IS
1.Click the Properties tab and expand the Protocols menu.
2.Select TFTP.
3.On the TFTP Settings page, set the following:
•In the TFTP Server Name field, type the TFTP server IP address or host name.
•In the Boot File Name field, type the path name of the configuration file.
4.Click the Save Changes button.
For more information, click the Help button to view the CentreWare IS Online Help.
CentreWare IS.
20
ColorQube 8570/8870 Color Printer
System Administrator Guide
Network Installation Features
Print Driver Installation Features
This section includes:
•Installation from the Printer Hard Drive or the Web on page 21
•Global Print Driver on page 21
•Mobile Express Driver on page 22
•Walk-Up Printing Driver on page 22
Installation from the Printer Hard Drive or the Web
If you do not have the Software and Documentation disc., you can install the print driver from the
printer hard drive.
Note: If the printer is connected to the Internet, you can automatically install the driver from the
Web.
To install the print driver either from the hard drive or the Web:
1.Launch a Web browser from your computer.
2.Enter your printer IP address in the browser’s Address field. For details, see Finding the Printer IP
Address on page 17.
3.Click Support.
4.Select Software Installation on the left navigation pane.
5.Select the Printer Drivers link.
6.Do one of the following:
•If you are a Windows user, click Windows Driver Installer to install the driver, and then click the
Install button to install the printer.
•If you are a Macintosh user, click Macintosh Driver Installer to download the driver.
Auto-Configuring Driver
During installation, the driver identifies the printer configuration and available features , such as
automatic 2-sided printing, additional trays, or a hard drive. The controls for settings, such as 2-sided
printing, tray selection, and secure printing are displayed or hidden/unavailable, and the mimic
displays the correct printer configuration. This driver feature prevents users from making incorrect
selections during installation.
Global Print Driver
This driver enables printing from a Windows computer to any Xerox PostScript-enabled printer. It
configures itself for your individual printer upon installation. For more information go to
www.xerox.com/drivers.
ColorQube 8570/8870 Color Printer
System Administrator Guide
21
Network Installation Features
Mobile Express Driver
This driver allows you to print from a Window computer to any Xerox PostScript-enabled printer. It is
designed for people who travel to multiple locations and must print to different printers. For more
information go to www.xerox.com/drivers.
Walk-Up Printing Driver
The Xerox Walk-Up Printing Driver enables printing from a Window computer to any Xerox PostScriptenabled printer. This is helpful for mobile professionals who travel to multiple locations and need to
print to different printers. Instead of installing the print drivers for each printer, you can download this
driver from the Web. Although it does not enable access to all printer-specific features, it does enable
access to common printing features, such as 2-sided printing.
The driver contains basic features that are common to most of the PostScript-enabled printers,
including:
•Portrait, landscape, and rotated landscape orientations
•1-sided or 2-sided printing
•Single or multiple pages per sheet (including booklet printing)
•Paper or transparency printing
•Page size selection
Walk-Up Installation
The Xerox Installer enables quick and easy installation of the print driver. The installer is included on
the Software and Documentation disc, supplied with the printer, and is available on the Web. When
you run the installer, the main screen lists the Xerox printers of that model discovered on the network
or connected using USB. You can choose one of the discovered printers, type in the IP address of the
desired printer, or use Walk-Up Technology. If you do not know the IP address of your printer, Walk-Up
Technology helps you distinguish it from other printers in the discovered printers list.
To use Walk-Up installation:
1.On the main installer screen, select Walk-Up Technology, then click the Next button.
2.On the printer control panel, select Walk-Up Features > Select for Installation.
The installer connects the computer to the printer, completes the driver installation, then the
printer prints a confirmation page.
22
ColorQube 8570/8870 Color Printer
System Administrator Guide
Network Installation Features
Discovery Protocols
This section includes:
•DNS/WINS on page 23
•Service Location Protocol on page 23
•UPnP on page 24
•WSD (Web Services for Devices) on page 25
DNS/WINS
DNS/WINS settings can be obtained from the BOOTP or DHCP server, if enabled. These settings enable
the printer to register its IP name and address so other devices on the network can refer to it by name.
Note: Enabling Dynamic DNS allows the printer to update the DNS server. Only enable Dynamic
DNS if your DNS server supports dynamic address updates.
To change the DNS/WINS settings:
1.Launch a Web browser from your computer.
2.Type your printer IP address in the browser Address field. For details, see Finding the Printer IP
Address on page 17.
3.Click the Properties tab.
4.On the left navigation pane, expand the Protocols folder.
5.Select TCP/IP.
6.If prompted, type your Admin or Key User name and password.
7.At the top of the Properties tab, click DNS/WINS.
8.Modify DNS/WINS settings on the DNS/WINS Settings page. Follow the instructions on the page.
Note: If you are unsure what DNS/WINS addresses are used on your network, see your DNS/WINS
server administrator.
9.Click the Save Changes button.
For more information, click the Help button in
CentreWare IS to see the CentreWare IS Online Help.
Service Location Protocol
To change the configuration of the Service Location Protocol (SLP) Service Agent in the printer:
1.Launch a Web browser from your computer.
2.Type your printer IP address in the browser Address field. For details, see Finding the Printer IP
Address on page 17.
3.Click Properties.
4.On the left navigation pane, select the Protocols folder.
5.On the left navigation pane, select SLP.
6.If prompted, type your Admin or Key User name and password.
7.Under Service Location Protocol (SLP) Settings, in the SLP Enable field, select On or Off.
ColorQube 8570/8870 Color Printer
System Administrator Guide
23
Network Installation Features
•On: The printer acts as an SLP Service Agent based on the following settings.
•Off: The printer does not issue SLP service registrations or respond to SLP requests. The
default setting is Off.
8.Next to Directory Agent Discovery Enable, select On or Off.
•On:The printer attempts to perform SLP Directory Agent Discovery as specified in the RFC.
The default setting is On.
•Off: The printer does not attempt to perform SLP Directory Agent Discovery.
9.In the Directory Agent field, type the name of the Directory Agent up to 255 characters. Leave
the field blank to allow the printer to discover one or more directory agents.
10. In the Scope 1, 2, 3 fields, type the scopes, up to 63 characters each.
Note: If the Scope 1, 2, 3 fields are empty, and DHCP Option 79 is configured on the DHCP server,
the scopes specified in Option 79 are used by the printer.
11. Next to SLP Multicast Enable, select On or Off.
•On:The printer uses Multicast to communicate as needed. The default setting is On.
•Off: The printer uses Broadcast instead of Multicast to communicate as needed.
12. In the SLP Multicast TTL field, type a value from 0 through 255 to specify the multicast radius,
often referred to as hop count or time-to-live, for SLP. The default setting is 255.
13. In the SLP MTU field, type a value from 484 through 1400 to specify the maximum packet size
that can be transmitted for UDP. If packets exceed this size, then TCP/IP is used. The default
setting is 1400.
2.Use the Down Arrow button to scroll down to SLP.
3.Press the OK button.
UPnP
Universal Plug and Play (UPnP) provides a simplified method to obtain an IP Address for a printer,
locate devices on the network, and display those devices on desktop computers.
1.Launch a Web browser from your computer.
2.Type your printer IP address in the browser Address field. For details, see Finding the Printer IP
Address on page 17.
3.Click Properties.
4.On the left navigation pane, select the Protocols folder.
5.If prompted, type your Admin or Key User name and password.
6.On the left navigation pane, select UPnP.
7.On the UPnP Settings page, in the SSDP Enable field, select On or Off:
•On: Allows the printer to send and receive SSDP (Simple Device Discovery Protocol)
announcements and requests.
•Off: The printer does not issue nor respond to SSDP requests.
24
ColorQube 8570/8870 Color Printer
System Administrator Guide
Network Installation Features
8.In the SSDP TTL field, set the SSDP TTL value. This value specifies the multicast radius, often
referred to as hop count or time-to-live, for SSDP. The valid range is 0–255.
11. Use the Down Arrow button to scroll down to UNPnp.
12. Press the OK button.
WSD (Web Services for Devices)
Web Services for Devices (WSD) is technology from Microsoft that provides a standard method for
discovering and using network connected devices. It is supported in Windows Vista and Windows
Server 2008 operating systems. WSD is one of several supported communication protocols.
1.Launch a Web browser from your computer.
2.Type your printer IP address in the browser Address field. For details, see Finding the Printer IP
Address on page 17.
3.Click Properties.
4.On the left navigation pane, select the Protocols folder.
5.On the left navigation pane, select WSD.
6.If prompted, type your Admin or Key User name and password.
7.Select All WSD Services to enable All WSD Services on the printer. Clear this check box to make All
WSD Services unavailable on the printer.
8.Select WSD Device Discovery to enable both WSD Device Discovery and Multicast Discovery.
Discovery services advertise the existence of a device on the network. Clear the check box to make
WSD Device Discovery and Multicast Discovery unavailable on the printer.
9.Select Multicast Discovery to enable Multicast Discovery on the printer. This setting enables the
device to be discovered by means ofthe Multicast protocol. WSD Device Discovery must be
enabled to make this check box available for selection. Clear the check box to make Multicast
Discovery unavailable on the printer.
10. Select Xerox Resource Service to enable Xerox Resource Service on the printer. The print driver
uses Xerox Resource Service to acquire information about the printer. Examples include user based
color printing permissions, and job type printing permissions. Clear the check box to disable Xerox
Resource Service.
11. Select WSD Print Service to enable WSD Print Service on the printer. This check box is selected by
default. Clear the check box to make WSD Print Service unavailable on the printer.
14. Use the Down Arrow button to scroll down to WSD.
15. Press the OK button.
ColorQube 8570/8870 Color Printer
System Administrator Guide
25
Network Installation Features
26
ColorQube 8570/8870 Color Printer
System Administrator Guide
Network Administration
Features
This chapter includes:
•Printer Neighborhood on page 28
•Job Accounting on page 29
•Usage Profile Reports on page 31
•Xerox Usage Analysis Tool on page 33
•Protocol Control on page 35
•Cloning on page 47
•Updating Firmware on page 49
3
ColorQube 8570/8870 Color Printer
System Administrator Guide
27
Network Administration Features
Printer Neighborhood
Printer Neighborhood is a function in CentreWare IS that enables you to search for printers on your
network, check their status, and manage them remotely. You can also install and manage printers, and
view printer usage information. Access to the embedded server in each printer enables you to perform
other management tasks.
®
The default printer search mode is Quick Search, which quickly finds the Xerox
subnet. To search for all types of printers or to change other defaults, click the Preferences tab.
Note: JavaScript is required to access and use pages in Printer Neighborhood. If JavaScript is
disabled, a warning message is displayed and the pages might not function properly.
To access Printer Neighborhood:
1.Launch a Web browser from your computer.
2.Type your printer IP address in the browser Address field. For details, see Finding the Printer IP
Address on page 17.
3.At the top of the page, click the Printer Neighborhood button.
A list of network printers is displayed.
printers on your local
28
ColorQube 8570/8870 Color Printer
System Administrator Guide
Network Administration Features
Job Accounting
The printer stores information about print jobs. The log file is stored either in the printer RAM memory
or on the hard drive if one is installed in the printer. Each job record contains fields such as user name,
job name, pages printed, job times, and toner or ink used. Job accounting is available through
CentreWare IS. For more information about the fields supported, click the Help button in CentreWare
IS.
The job accounting values reported vary depending on the protocol and print command used when
each job was printed. For example, using NPRINT over NetWare provides the printer with the most
information about the job being printed. When using Windows and NetWare, the job name is often
LST: or LST:BANNER. Other jobs from other ports might provide even less information about the job.
®
Xerox
•With a hard drive, the printer can store information about 5000 print jobs. The data in the log file
•Without a hard drive, the printer can store information about the most recent 500 print jobs. The
recommends that you install a hard drive for job accounting.
is saved when the printer is turned off or reset.
data in the log file is not saved when the printer is turned off or reset.
Note: Data in job accounting records might be a security risk. The names of users, as well as the
titles, date, time, and length of printed jobs can be exposed. The content of print job pages is not
stored in the job accounting system.
Job accounting can be enabled or disabled through CentreWare IS.
Using CentreWare IS to Access Job Accounting
To access job accounting information using CentreWare IS:
1.Launch a Web browser from your computer.
2.Type the printer IP address in the browser Address field. For details, see Finding the Printer IP
Address on page 17.
3.Click the Jobs tab.
The Jobs Accounting Links page is displayed.
The Job Accounting Links page provides links that enable you to browse, download, clear, or disable job
accounting records. For more information on job accounting, click the Help button in CentreWare IS to
see the CentreWare IS Online Help.
To Enable or Disable Job Accounting
1.Launch a Web browser from your computer.
2.Type the printer IP address in the browser Address field. For details, see Finding the Printer IP
Address on page 17.
3.Click the Properties tab.
4.On the left navigation pane, select Security.
5.On the left navigation pane under Security, select Printing Security Settings.
ColorQube 8570/8870 Color Printer
System Administrator Guide
29
Network Administration Features
6.In the Job Accounting Record field, enabled is checked by default. To disable all job accounting,
uncheck the enabled check box.
7.Click the Save Changes button.
30
ColorQube 8570/8870 Color Printer
System Administrator Guide
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