Xerox 3435 User Manual

Phaser 3435

SERVICE MANUAL

05/08

708P89105

Phaser 3435 Service Documentation 708P89105 05/08 Prepared by: Xerox Europe, Global Knowledge & Language Services, Enterprise Centre, P.O. Box 17, Bessemer Road, Welwyn Garden City, Hertfordshire, AL7 1BU, England. © 2008 Xerox Corporation. All rights reserved. Xerox®, the sphere of connectivity design and

Phaser® are trademarks of Xerox Corporation in the United States and/or other countries. NOTICE While every care has been taken in the preparation of this manual, no liability will be accepted by

Xerox Europe arising out of any inaccuracies or omissions. All service documentation is supplied to Xerox external customers for informational purposes

only. Xerox service documentation is intended for use by certified, product trained service personnel only. Xerox does not warrant or re present that it will not ify or provide to such c ustomer any future change to this documentation. Customer performed service of equipment, or modules, components or parts of such equipment may affect whether Xerox is responsible to fix machine defects under the warranty offered by Xerox with respect to such equipment. You should consult the applicable warranty for its terms regarding customer or third-party provided service.

05/08 Phaser 3435

Service Call Procedures

Introduction

Safety Precautions ..................................................................................................................... iii

ESD Precautions ........................................................................................................................ vi

Translated Warnings ................................................................................................................. viiH

Health and Safety Incident Reporting ......................................................................................... ix

1 Service Call Procedures

Section Contents....................................................................................................................... 1-1

2 Repair Analysis Procedures

Section Contents....................................................................................................................... 2-1

3 Image Quality

Section Contents....................................................................................................................... 3-1

4 Repairs and Adjustments

Section Contents....................................................................................................................... 4-1

5 Parts List

Section Contents....................................................................................................................... 5-1

6 General Procedures and Information

Section Contents....................................................................................................................... 6-1

7 Wiring Data

Section Contents....................................................................................................................... 7-1

Phaser 3435 - Xerox Confidential - Draft 2 5/08 i

Service Call Procedures

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ii 5/08 Phaser 3435 - Xerox Confidential - Draft 2

Introduction

Safety Precautions

In order to prevent accidents and to prevent damage to the equipment, please read the precautions listed below carefully before servicing the machine and follow them closely.

Warnings, Cautions and Notes

WARNING

A warning is used wheneve r an operating or maintena nce procedu re, practice , condition or statement, if not strictly observed, could result in personal injury.

CAUTION

A caution is used whenever an operation or maintena nce procedure, practice, cond ition or statement, if not strictly observed, could result in damage to the equipment.

Note: A note is used where it is essential to highlight a procedure, practice, condition or statement.

Safety Warning

1. Only to be serviced by appropriately qualified service engineers. High voltages and l asers insi de this produc t are dange rous. Thi s machi ne shou ld only be ser-

viced by a suitably trained and qualified servic e engineer.

2. Use only Xerox replacement parts There are no user serviceable parts inside the machine. Do not make any unauthorized

changes or additions to the machine, these could cause the machine to malfunction and create electric shock or fire hazards.

3. Laser Safety Statement The machine is certified in the U.S. to conform to the requirements of DHHS 21 CFR, chapter

1 Subchapter J for Class 1(1) las er products, and elsewhere, it is certified as a Class I laser product conforming to the requirements of IEC 825. Class I laser products are not considered to be hazardous. The laser system and machine are designed so there is never any human access to laser radia tion above a Cla ss I le vel d uring norm al op erati on, user ma inten anc e, or prescribed service condition.

WARNING

Follow the service procedure exactly as written. Use of controls or adjustments other than those specified in this manual, m ay result in an expo sure to invisible laser radiation. Durin g servicing, the invisible laser radiation can cause eye damage if looked at directly.

Phaser 3435 5/08 iii

Introduction

Materials

1. If the LCD control panel is damaged, it is possible for the liquid inside the display to leak. Contact with ski n should be avoide d, wash any splashes from eyes or skin immediately and contact your doctor. If t he liqui d gets into the m outh or is swa llowed see a doctor imme diately.

2. Please keep print cartridges away from children.

Electric Shock and Fire Safety Precautions

Failure to follow the following instruct ions could cause electric shock or potentially cause a fire.

1. Use only the correct voltage, failure to do so could damage the machine and potentially cause a fire or electric shock.

2. Use only the p ower cable supplied with the machine. Use of an incorrectly specified cable could cause the cable to overheat and potentially cause a fire.

3. Do not overload the power socket, this could lead to overheating of the cables inside the wall and could lead to a fire.

4. Do not allow water or other liquids to spill into the machine, this can cause electric sho ck. Do not allow paper clip s, pins or other fo reign object s to fall into the machine these cou ld cause a short circuit leading to an electric shock or fire hazard.

5. Never touch the plugs on either end of the power cable with wet hands, this can cause electric shock. When servicing the machine, remove the power plug from the wall socket.

6. Use caution when inserting or removing the power connector. The power connector must be inserted completely oth erwise a poor contact cou ld cause overheati ng and possibly leadin g to a fire. When removing the power connector grip it firmly and pull.

7. Take care of the power cable. Do not allow it to become twis ted, bent sharpl y round corners or otherwise damaged. Do not place objects on top of the power cable. If the power cable is damaged, it could overheat and cause a fire or exposed wires could cause an electric shock. Replace a damaged power cable immediately, do not reuse or repair the damaged cable. Some chemicals can corrode the coating on the power cable, weaken the cover or exposing wires causing fire and shock risks.

8. Ensure that the power sockets and plugs are not cracked or broken in any way. Any such defects should be repaired immediately. Take care not to cut or damage the power cable or plugs when moving the machine.

9. Avoid damp or dusty areas, in stall the machine in a clean well ventilated location . Do not position the machine near a humidifier. Moisture and dust build up inside the machine can lead to overheating and cause a fire.

10.Do not position the machine in direct sunlight.

11.Do not insert any metal objects into the machi ne through th e ventila tor fan or othe r part of the casing, it could m ake co nta ct w i th a h ig h volta ge conductor insi de th e m a chine a nd cause an electric shock.

Handling Precautions

The following instructions are for your own personal safety, to avoid injury and so as not to damage the machine

1. Ensure th e mac hine is in stal led on a level surface, capable of supporting its weight. Failure to do so could cause the machine to tip or fall.

iv 5/08 Phaser 3435

Introduction

2. The machine contains many rollers, gears and fans. Take great care to ensure that you do not catch your fingers, hair or clothing in any of these rotating devices.

3. Do not place any small metal objects, containers of water, chemicals or other liquids close to the machine which if spilled could get into the machine and cause damage or a shock or fire hazard.

4. Do not install the machin e i n ar e as wit h hi gh dust or moisture levels, beside an o pen window or close to a humidifier or heater. Damage could be caused to the machine in such areas.

5. Do not place candles, burning cigarettes, etc. on the machine, these could cause a fire.

6. The fuser unit works at a high temperature. Use caution when working on the machine. Wait for the fuser to cool down before disassembly.

Assembly / Dis assembly Precautions

Replace parts carefully, al ways use Xerox parts. Take care to note the exact location of parts and also cable routing before disman tlin g any p art o f the ma chine . Ensur e all part s and ca bles are replaced correc tly.

Please carry out t he followi ng procedu res befo re disma ntling th e machine or replaci ng any pa rts.

1. Check the contents of the machine memory and make a note of any user settings. These will be erased if the mainboard is replaced.

2. Ensure that power is disconnected before servicing or replaci ng any electrical parts.

3. Disconnect printer interfa ce cables and power c ables.

4. Be sure to remove the print cartridge before you disassemble any parts.

5. Only use approved spa re p arts. E nsure that pa rt nu mber , pro duct na me, a ny volt age , curren t or temperature rating are correct.

6. When removing or re-fitting any parts do not us e excessive forc e, especially when fitting screws into plastic.

7. Take care not to drop any small parts into the machine.

8. Handling of the OPC Dr um

- The OPC Drum can be ir reparably damaged if it exposed to light. Take care not to expose the OPC Drum either to direct sunlight or to fluorescent or incandes-

cent room lighting. Exposure for as little as 5 minutes can damage the surface’s photoconductive properties and will result in print quality degrad ation. Take extra care when servicing the machine. Re move the OPC Dru m an d store it in a bla ck bag or other li g htproof conta iner. Take care when working with the covers (especially the top cover) open as light is admitted to the OPC area and can damage the OPC Drum.

- Take care not to scratch the green surface of OPC Drum Unit. If the green surface of the Drum Cartridge is scratched or touched the print quality will be

compromised.

Phaser 3435 5/08 v

Introduction

ESD Precautions

Certain semiconducto r devices can be easily damaged by static electric ity. Such components a re commonly called “Electrostatically Sensitive (ES) Devices”, or ESDs. Examples of typical ESDs are: integrated circuits, some field effe ct transistor s, and semiconductor “chip” components.

The techniques outlined below should be followed to help reduce the incidence o f c omponent damage caused by static electricity.

CAUTION

Be sure no power is applied to the chassis or circuit, and observe all other safety precautions.

1. Immediately before handling a semiconductor component or semiconductor-equipped assembly, drain off any electrostat ic charg e on your body by touching a known ear th ground . Alternatively, employ a commercially available wrist strap device, which should be removed for your personal safety reasons prior to applying power to the unit under test.

2. After removing an electrical assembly equipped with ESDs, place the assembly on a conductive surface, such as aluminium or copper foil, or conductive foam, to prevent electrostatic charge buildup in the vicinity of the assembly.

3. Use only a grounded tip so ldering iron to solder or desolder ESDs.

4. Use only an “anti-static” solder removal device. Some solder removal devices not classified as “anti-static” can generate electrical charges sufficient to damage ESDs.

5. Do not use Freon-prope lled chemi cals. When sprayed, these can genera te electrical charges sufficient to damage ESDs.

6. Do not remove a replacement ESD from its protective packaging until immediately before installing it. Most repl ace ment ESDs are packaged with all leads shorted together by conductive foam, aluminium foil, or a comparable conductive material.

7. Immediately before removing t he pro tective shor ting mate rial from the lea ds of a replacem ent ESD, touch the protect ive material to the chassis or cir cuit assembly into which the de vice will be installed.

8. Maintain continuous electrical contact between the ESD and the assembly into which it will be installed, until completely plugged or soldered into the circuit.

9. Minimize bodily motions when handling unpackaged replacement ESDs. Normal motions, such as the brushing together of clothing fabric and lifting one’s foot from a carpeted floor, can generate static electric ity sufficient to damage an ESD.

vi 5/08 Phaser 3435

Introduction

Translated Warnings

The following is a list of all warnings used in this manual translated into French, Italian, German and Spanish.

WARNING

A warning is used wheneve r an operating or maintena nce procedu re, practice , condition or statement, if not strictly observed, could result in personal injury.

DANGER: Une note Danger est utilisée chaque fois qu'une procédure d'utilisation ou de maintenance peut être cause de blessure si elle n'est pas strictement respectée.

AVVERTENZA: Un segnale di avvertenza è utilizzato ogni volta che una procedura operativa o di manutenzione, una pratica, una condizione o un'istruzione, se non strettamente osservata, potrebbe causare lesi on i per so nal i .

VORSICHT: Weist darauf hin, dass ein Abweichen von den angeführten Arbeits- und Wartungsanweisungen gesund heit liche Schä den, mö glic herwe ise sogar schw ere Verletzungen zur Folge haben kann.

AVISO:Un aviso se utiliza siempre que un procedimiento de operación o mantenimiento, práctica o condición puede causar daños personales si no se respetan estrictamente.

WARNING

Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury.

DANGER: Mettez la machine hors tension. Déconnectez le cordon d'alimentation de l'alimentation du client lorsque vous réalisez des tâches qui ne nécessitent pas d'électricité. L'électricité peut être à l'orig ine de ble ssur es, voire d'un a ccident mortel. Les piè ces a movible s peuve nt êt re à l'origine de blessures.

AVVERTENZA: Spegnere la macchina. Scollegare il cavo di alimentazione dall'alimentatore quando si eseguono attività che non richiedono elettricità. L'elettricità può causare morte o lesioni personali. Le parti in movimento possono causare lesioni personali.

VORSICHT: Schalten Sie die S tr om ver so rg ung der Maschine ab. Ziehen Si e das Stromkabel ab, wenn Sie Aufgaben ausführen, für die keine Stromversorgung benötigt wird. Stromschläge können Todesfällen oder Verletzungen verursachen. Bewegliche Teile können zu Verletzungen führen.

AVISO: Apague la electricidad de la máquina. Desconecte el cable de alimentación eléctrica de la toma de pared mientras esté realizando tareas que no necesiten corriente. La electricidad puede causar daños o la muerte. Las partes móviles pueden causar daños.

WARNING

Phaser 3435 5/08 vii

Introduction

DANGER: Les procédures de dépannage doivent être suivies à la lettre. Si les réglages ou véri-

fications ne sont pas effectués suivant les instructions de ce manuel, il peut y avoir un risque d'exposition dangereuse au faisceau laser. Celui-ci peut provoquer des lésions oculaires s'il est observé directement.

AVVERTENZA: Eseguire le procedure di servizio esattamente come descritto. L'utilizzo di dispositivi di controllo o di registrazi one diversi da quelli ri portati in questo manuale potrebbe comportare un'esposizione a radiazioni laser invisibili. Tali radiazioni possono danneggiare gli occhi se si guarda direttamente il fascio laser durante gli interventi di servizio.

VORSICHT: Die Wartungsarbeiten genau den Anweisungen entsprechend durchführen. Der Umgang mit Steuer- oder Bedienelementen, deren Verwendung nicht ausdrücklich in diesem Handbuch angewiesen wurde, kann dazu führen, dass unsichtbare Laserstrahlung frei gesetzt wird. Direkter Blickkontakt mit dem Laserstrahl kann bleibende Augenschäden verursachen.

AVISO: Siga los procedimientos de mantenimiento tal como están descritos. El uso de controles o ajustes no especificad os en est e man ual pued e tene r com o resultado la exposición a radiación láser invisible. Durante las operaciones de mantenimiento, la radiación de láser invisible puede causar daños en los ojos si se mira directamente a ella.

WARNING

Avoid exposure to laser beam. Invisible laser radiation.

DANGER: Eviter toute exposition au faisceau laser. Radiation laser invisible. AVVERTENZA: Evitare l'esposizione al fascio laser. Radiazioni laser invisibili. VORSICHT: Nicht in den Laserstrahl blicken. Verletzungsgefahr durch unsichtbare Laserstrahl-

ung.

AVISO: Evite la exposición al rayo láser. Radiación de láser invisible.

WARNING

Do not touch the fuser while it is hot.

DANGER: Ne pas toucher au four penda nt qu'i l est encor e cha ud. AVVERTENZA: Non toccare il fonditore quando è caldo. VORSICHT: Fixierbereich erst berühren, wenn dieser abgekühlt ist. AVISO: No toque el fusor mientras está caliente.

viii 5/08 Phaser 3435

Introduction

Health and Safety Incident Reporting

I. Summary

This section defines requirements for notification of health and safety incidents involving Xerox products (equipment and mat erials) at cus tomer locati ons.

II. Scope

Xerox Corporation and subsidiaries worldwide.

III. Objective

To enable prompt resolu tion of health and safety incid ents involving Xerox products and to ensure Xerox regulatory compliance.

IV. Definitions

Incident:

An event or condition occurring in a customer account that has resulted in injury, illness or property damage. Examples of incidents include machine fires, smoke generation, physical injury to an operator or ser vi ce r e pr ese nta tive. Alleged events and pr od uct conditions are incl ud ed i n t hi s definition.

V. Requirements

Initial Report:

1. Xerox organisations shall establish a process for individuals to report product incidents to Xerox Environment Health & Safety within 24 hours of becoming aware of the event.

2. The informatio n to be provided at the time of re porting i s contained in Appendix A (H ealth and Safety Incident Report involving a Xerox product).

3. The initial notification may be made by any of the following methods:

• For incidents in North America and Developing Markets West (Brazil, Mexico, La tin Ame r-

ican North and Latin American South):

- Phone* Xerox EH&S at: 1-800-828-6571.

- Electronic mail Xerox EH&S at: Doris.Bush@usa.xerox.com.

- Fax Xerox EH&S at: 1-585-422-6449 [intelnet 8*222 6449].

• For incidents in Europe and Developing Markets East (Middle East, Africa, India, China

and Hong Kong):

- Phone* Xerox EH&S at: +44 (0) 170 7 353 434.

- Electronic mail Xerox EH&S at: Elaine.Grange@GBR.xerox.com.

- Fax Xerox EH&S at: +44 (0) 1707 353914 [intelnet 8*668 3914]. *Initial notification made by phone must be followed within 24 hours by a completed incident report and sent to the indicated electronic mail address or fax number.

Note: If sending a fax, please also send the original via internal mail.

Phaser 3435 5/08 ix

Introduction

Responsibilities for Resolution:

1. Business Groups/Product Design Teams responsible for the product involved in the incident shall:

a. Manage field bulletins, customer correspondence, product recalls, safety retrofits. b. Fund all field retrofits.

2. Field Service Operations shall: a. Preserve the Xerox product involved and the scene of the incident inclusive of any associ-

ated equipment located in the vicinity of the incident.

b. Return any affected equipment/part(s) to the location designated by Xerox EH&S and/or

the Business Division.

c. Implement all safety retrofits.

3. Xerox EH&S s hall: a. Manage and re port all incident investigation activities. b. Review and approve prop osed product corrective actions and retrofits, if necessary. c. Manage all communications and correspondence with government agencies. d. Define actions to correct confirmed incidents.

VI. Appendices

The Health and Safet y Incident Report in volving a Xerox Pro duct (Form # EH&S- 700) is availabl e at the end of the manual.

x 5/08 Phaser 3435

Service Call Procedures

1 Service Call Procedures

SCP 1 Service Call Actions .................... ............................ ..... .... ..... ............................ ..... .... ... 1-3

SCP 2 Cleaning ........................................................................................................................ 1-4

SCP 3 Troubleshooting ............................................................................................................ 1-5

SCP 4 Final Actions ................................................................................................................. 1-6

SCP 5 Consumables and Replacement Parts.......................................................................... 1-7

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Service Call Procedures

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Service Call Procedures

SCP 1 Service Call Actions

Procedure

WARNING

1. Take note of symptoms or error messages.

2. Ask the operator to describe or demonstrate the problem.

3. Make sure that:

• The power cord is connected to the wall outlet and to the machine.

• All cables are connected correctly.

• If necessary perform SCP 2

4. If available, check the m achine service log book for any previous acti ons that may be re levant to the call.

5. Review any defective print or copy samples.

6. Refer to RAP 2 Error Messages for a list of error messages and possible solutions.

Cleaning.

Phaser 3435 5/08 1-3

Service Call Procedures

SCP 2 Cleaning

To keep the terminal in good working condition, the following operations should be carried out regularly:

Front Panel Keys and Covers

Cleaning the Front Panel Keys

1. Set the On/off switch to Off (position 0).

2. Clean the top of the front panel and the keys with a lint-free cloth moistened with isopropyl alcohol or a spray-on cleaning product.

3. Leave the product on for a few seconds before wiping it off.

Cleaning the Covers

It is advisable to clean all the covers during a maintenance visit.

1. Set the On/Off switch to Off (position 0).

2. Clean the external areas of the covers with a lint-free cloth moistened with isopropyl alcohol or a spray-on cleaning prod uct.

3. Leave the product on for a few s ec onds before wiping it off.

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Service Call Procedures

SCP 3 Troubleshooting

Procedure of Checking the Symptoms

Before attempting to repair the printer first obtain a detailed description of the problem from the customer.

Figure 1

Phaser 3435 5/08 1-5

Service Call Procedures

SCP 4 Final Actions

After the machine has been re-assembled, perform the steps that follow:

1. Exercise the machine in all modes.

2. Make a proof copy or print of a customer document.

3. If any of the customers selections were changed, return them to the customers preferred settings.

4. Mark off any hardware/software options and modifications installed and/or enabled in the Service Log Book. Refer to GP 13.

5. At the first service and at any subsequent service where changes are made or options are added, print the configuration report and store it with the machine log book. Discard any previous versions of the configuration report.

6. Remove and destroy any copies of test patterns.

7. Complete the machine service log book, refer to GP 13

8. Ensure the machine and service area are clean before leaving the customer premises.

9. Provide customer training if required.

Service Log.

1-6 5/08 Phaser 3435

Service Call Procedures

SCP 5 Consumables and Replacement Parts

To avoid print quality an d paper feed problem s resulting from worn pa rts and to maintain the pr inter in top working condition the following items will need to be replaced at the specified number of pages or when the life span of each item has expired.

COMPONENT REPLACEMENT CYCLE

Pick-up Roller 150K Pages Transfer Roller 70K Pages Fuser 80K Pages Print Cartridge 10K Pages (Sales), 4K Pages (Initial)

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Service Call Procedures

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Status Indicator RAPs

2 Status Indicator RAPs

RAP 1 LED Status Error ........................................................................................................... 2-3

RAP 2 Error Messages ............................................................................................................. 2-4

RAP 3 Nothing Displayed on LCD ............................................................................................ 2-6

RAP 4 Paper Jams ................................................................................................................... 2-7

RAP 5 JAM 0 .......................................................................................................................... 2-17

RAP 6 JAM 1 ......................................................................................................................... 2-19

RAP 7 JAM 2 .......................................................................................................................... 2-21

RAP 8 JAM Duplex 1 .............................................................................................................. 2-22

RAP 9 JAM Duplex 2 .............................................................................................................. 2-23

RAP 10 Multi-Feeding ............................................................................................................ 2-24

RAP 11 Paper Rolled in the Fuser ......................................................................................... 2-25

RAP 12 Paper Rolled on the OPC Drum ................................................... ..... ..... .... ............... 2-26

RAP 13 Fuser Error ................................................................................................................ 2-27

RAP 14 LSU Error .................................................................................................................. 2-28

RAP 15 Fuser Drive Gear Damage ........................................................................................ 2-30

RAP 16 Paper Empty ............................................................................................................. 2-31

RAP 17 Paper Empty Without Indication ................................................................................ 2-32

RAP 18 Cover Open ............................................................................................................... 2-33

RAP 19 No Error Message When the Cover is Open ............................................................ 2-34

RAP 20 Defective Motor Operation ........................................................................................ 2-35

RAP 21 No Power .................................................................................................................. 2-36

RAP 22 Printer Not Working (1) ............................................................................................. 2-37

RAP 23 Printer Not Working (2) ............................................................................................. 2-38

RAP 24 Abnormal Printing .................................................................................................... 2-39

RAP 25 SPOOL Error ............................................................................................................. 2-40

RAP 26 Multi-Feed Error ........................................................................................................ 2-41

RAP 27 No Paper/Add Paper Error ........................................................................................ 2-42

RAP 28 Open Cover Error ...................................................................................................... 2-43

RAP 29 Fuser Door Open ...................................................................................................... 2-44

RAP 30 Audible Noise ............................................................................................................ 2-45

RAP 31 Scan Lock Error ........................................................................................................ 2-46

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Status Indicator RAPs

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Status Indicator RAPs

RAP 1 LED Status Error

Status Description

Off • The printer is off-line and cannot print.

• The printer is in power save mode. When data is received, it switches to online automatically.

Green On The printer is on-line and can receive data from the computer.

Blinking • When the backlight blinks slowly, the printer is receiving data from the com-

puter.

• When the backlight blinks quickly, the printer is receiving and printing data.

Red On • The print cartridge is totally exhausted. Remove the old print cartridge and

install a new one.

• A paper jam has occurred. To solve the problem, go to RAP 4

• The front cover is open. Close the front cover.

• There is no paper in the tray. Load paper in the tray.

• The printer has stopped printing due to a major error. Check the display message. for details on the meaning of the error message.

Paper Jams.

Blinking • A minor error is occurring and the printer is waiting for the error to be cleared.

Check the display message. When the problem is cleared, the printer resumes printing.

• The print cartridge is low. Order a new print cartridge. You can temporarily improve print quality by redistr i buti ng the tone r.

Phaser 3435 5/08 2-3

Status Indicator RAPs

RAP 2 Error Messages

Message Meaning Suggested solutions

Door Open The front cover or rear cover is not

securely latched.

Close the cover until it locks into place.

Duplex Jam 0 Check Inside

Duplex Jam 1 Open/ Close Door

Fuser Door Open The fuser door is not securely

Install Toner A print cartridge is not installed. Install a print cartridge. Invalid Toner The print cartridge you have installed

Load Manual Press Stop Key

Low Heat Error Cycle Power

LSU Hsync Error Cycle Power

LSU Motor Error Cycle Power

Paper has jammed during duplex printing.

latched.

is not for your printer. The multi-purpose tray is empty in

manual feed mode.

There is a problem in the fuser unit. Replace to Fuser Unit.

A problem has occurred in the LSU (Laser Scanning Unit).

Clear the jam.

Open the rear cover and close the fuser door until it locks into place. For the location of the fuser door.

Install a genuine print cartridge, designed for your printer.

Load a sheet of print material and press OK.

Replace to LSU Unit.

Main Motor Locked There is a problem in the main motor. Open and then close the front cover. Open Heat Error Cycle

Power Over Heat Error Cycle

Power Paper Jam 0 Open/

Close Door Paper Jam 1 Open/

Close Door Paper Jam 2 Check

Inside Printing... The printer is printing jobs using the

Ready The printer is on-line and ready to

Replace Toner This message appears between the

There is a problem in the fuser unit. Unplug the power cord and plug it back in. If

the problem persists, please call for service.

There is a problem in the fuser unit. Unplug the power cord and plug it back in. If

the problem persists, please call for service.

Paper has jammed in the feeding area of the tray.

Paper has jammed in the fuser area. Clear the jam.

Paper has jammed in the paper exit area.

displayed language.

printer.

Toner Empty and Toner Low status.

Clear the jam.

Complete your printing.

Use your printer.

Replace the print cartridge with a new one.

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Status Indicator RAPs

Self Diagnostic... The engine in your printer is checking

some problems detected.

Sleeping... The printer is on power save mode. When data is received, it switches to on-line

Toner Empty The print cartridge has run out. The

printer stops printing.

Toner Low The print cartridge is almost empty. Take out the print cartridge and thoroughly

Tray 1 Paper Empty There is no paper in the tray 1. Load paper in the tray 1. Tray 2 Paper Empty There is no paper in the optional tray

Please wait a few minutes.

automatically. Replace the print cartridge with a new one.

shake it. By doing this, you can temporarily reestablish printing operations.

Load paper in the optional tray 2.

Phaser 3435 5/08 2-5

Status Indicator RAPs

RAP 3 Nothing Displayed on LCD

Figure 1

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Status Indicator RAPs

RAP 4 Paper Jams

Clearing Paper Jams

Message Location of Jam

Paper Jam 0 Open/Close Door In the paper feed area (tray 1, optional tray 2, multi-purpose tray)

Paper Jam 1 Around the print cartridge Open/Close Door Paper Jam 2 Check Inside In the paper exit area

Duplex Jam 0 Check Inside In the duplex area

Duplex Jam 1 Open/Close Door Between the duplex unit and fuser area

Jams in the Paper Feed Area In the Tray

1. Pull the tray 1

Figure 1

Phaser 3435 5/08 2-7

Status Indicator RAPs

2. Remove the j ammed paper by gently pulling it straight out. Make sure that all of the paper is properly aligned in the tray 1.

Figure 2

If the paper is not move when you pull, or if you do not see the paper in this area, check the fuser area around the print cartridge.

3. Insert the tray 1 into the printer until it snaps into place. Printing automatically resumes.

In the Optional Tray 2

1. Pull the optional tray 2 open.

2. Remove the j ammed paper from the printer.

Figure 3

If the paper is not m ove when you pull, or if you do not see the p aper i n this are a, stop and go to step 3.

3. Pull the tray 1 half.

4. Pull the paper straight up and out.

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Figure 4

5. Insert the trays back into the printer. Printing au tomatically resumes.

In the Multi-Purpose Tray

1. If the paper is not feeding properly, pull the paper out of the printer.

Status Indicator RAPs

Figure 5

2. Open and close the front cover to resume printing.

Around the Print Cartridge

1. Open the front cover and pull the print cartridge out.

Phaser 3435 5/08 2-9

Status Indicator RAPs

Figure 1

2. Remove the j ammed paper by gently pulling it straight out.

Figure 2

3. Replace th e print cartridge and close the front cover. Print ing automatically resumes.

In the Paper Exit Area

1. Open and close the front cover. The jammed paper is automatically ejected from the printer.

2. Gently pull the paper out of the output tray.

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