MY PASSPORT™ GO
Portable Storage
User Manual
Accessing Online Support
Visit our product support website at http://support.wdc.com and choose from these topics:
▪ Downloads — Download software and updates for your WD product
▪ Registration — Register your WD product to get the latest updates and special offers at
http://register.wdc.com. You can also register using WD Discovery software.
▪ Warranty & RMA Services — Get warranty, product replacement (RMA), RMA status, and data recovery
information
▪ Knowledge Base — Search by keyword, phrase, or Answer ID
▪ Installation — Get online installation help for your WD product or software
▪ WD Community — Share your thoughts and connect with other WD users at http://community.wdc.com
Table of Contents
_________
Accessing Online Support.................................................................................ii
_________
1 About Your WD Drive.....................................................................................1
Features.............................................................................................................................1
Kit Contents...................................................................................................................... 1
Optional Accessories.......................................................................................................2
Operating System Compatibility....................................................................................2
Disk Drive Format.............................................................................................................3
Physical Description.........................................................................................................3
USB 3.0 Cable...................................................................................................................... 3
Registering Your Drive.....................................................................................................3
_________
2 Connecting the Drive and Getting Started.................................................4
Connecting the Drive...................................................................................................... 4
Getting Started with the WD Software......................................................................... 4
_________
3 Backing Up Files.............................................................................................6
How the Backup Function Works...................................................................................6
Backing Up Files............................................................................................................... 7
_________
4 Restoring Files..............................................................................................10
How the Restore Function Works.................................................................................10
Restoring Files................................................................................................................ 10
_________
5 Managing and Customizing the Drive........................................................ 12
Checking Drive Health................................................................................................... 12
Safely Disconnecting the Drive .................................................................................... 13
Erasing the Drive.............................................................................................................13
Using the Drive Erase Function.........................................................................................13
Registering the Drive......................................................................................................14
Restoring the WD Software...........................................................................................14
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6 Managing and Customizing the Software..................................................15
Configuring Your Cloud Service Account....................................................................15
Uninstalling the WD Software.......................................................................................16
_________
7 WD Discovery...............................................................................................17
Installing WD Discovery.................................................................................................17
Using WD Discovery.......................................................................................................18
Devices Tab.....................................................................................................................18
Apps Tab......................................................................................................................... 18
Available Apps................................................................................................................ 18
_________
8 Using the Drive with a Mac Computer......................................................20
Reformatting the Drive..................................................................................................20
Restoring the WD Software..........................................................................................20
_________
9 Troubleshooting...........................................................................................21
Installing, Partitioning, and Formatting the Drive........................................................21
Frequently Asked Questions..........................................................................................21
_________
10 Compliance and Warranty Information................................................... 23
Regulatory Compliance.................................................................................................23
FCC Class B Information................................................................................................... 23
ICES-003/NMB-003 Statement........................................................................................23
CE Compliance For Europe.............................................................................................. 23
Environmental Compliance (China)..............................................................................24
Warranty Information.................................................................................................... 24
Obtaining Service..............................................................................................................24
Limited Warranty...............................................................................................................24
Australia/New Zealand.....................................................................................................25
Warranty............................................................................................................................ 26
Obtaining Service..............................................................................................................27
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About Your WD Drive
Welcome to your My Passport™ Go portable SSD drive. My Passport Go is the tough
SSD drive built to travel. With a rubber protective bumper on the outside, a solid
state drive on the inside, and a built-in cable for convenience; this is no ordinary
drive. My Passport Go is the perfect drive to take anywhere with confidence.
This introductory chapter includes the following topics:
Features
Kit Contents
Operating System Compatibility
Disk Drive Format
Physical Description
Registering Your Drive
About Your WD Drive
Features
Tough and Durable — The My Passport Go portable drive has a shock-absorbing
rubber bumper and no moving parts, making it drop-resistant up to 2 meters and
helping to keep your content safe from bumps and shakes.
Compact and Integrated — Its pocket-sized form factor and built-in cable make the
My Passport Go drive incredibly convenient to bring with you anywhere without
leaving important components behind.
SSD Performance — At more than 2.5x faster than most portable hard drives, the My
Passport Go portable drive delivers SSD performance of up to 400MB/s.
Worry-free Portability — Engineered and manufactured by Western Digital, a leading
storage company, the My Passport Go drive provides you with reliability and
dependability you can trust.
Fully Compatible — Whether using a PC or Mac computer, your My Passport Go drive
works easily right out of the box and includes automatic backup software for
Windows and is also Time Machine compatible for Mac backup (reformatting
required).
Trust and Reliability — The My Passport Go drive comes with a 3-year limited
warranty.
Important:
For the latest WD product information and news, visit our
website at http://www.wdc.com. For the latest software,
firmware, and product documentation and information, go to
http://support.wdc.com/downloads.aspx
Kit Contents
As shown in figure 1, your My Passport Go drive kit includes the following:
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Figure 1: My Passport Go Portable Storage Kit Components
▪ My Passport Go portable storage with built-in USB 3.0 Type-A cable and WD
Discovery software (includes WD Backup and WD Drive Utilities)*
▪ Quick Install Guide
About Your WD Drive
*Internet Activation Required
Optional Accessories
For information about optional accessories for WD products, visit www.wd.com
Operating System Compatibility
Your My Passport Go drive and the WD Discovery and WD Drive Utilities software
are compatible with the following operating systems:
Windows
▪
▪
▪
▪
®
Windows 7
Windows 8
Windows 8.1
Windows 10
The WD Backup software is compatible with the following operating systems:
Windows 7
▪
Windows 8
▪
Windows 8.1
▪
Windows 10
▪
macOS
Sierra
▪
High Sierra
▪
Mojave
▪
™
Compatibility can vary, depending on hardware configuration and operating
system.
For highest performance and reliability, always install the latest updates and service
pack (SP). For Windows computers, go to the Start menu and select Windows
Update. For Mac computers, go to the Apple menu and select Software Update.
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About Your WD Drive
Disk Drive Format
Your My Passport Go drive is formatted as a single exFAT partition for compatibility
with updated Windows and Mac OS X operating systems. To use with other
operating systems, see Reformatting the Drive and Troubleshooting.
Physical Description
As shown in figure 2, the My Passport Go drive has:
▪ A built-in USB 3.0 Type-A cable
USB 3.0 Cable
The USB 3.0 Type-A cable supports data transfer rates up to 5 Gb/s.
USB 3.0 is backward compatible with USB 2.0. A USB 2.0 Interface supports data
transfer rates up to 480 Mb/s.
Figure 2: My Passport Go drive, with built-in USB 3.0 Type-A cable
Registering Your Drive
Always register your My Passport Go drive to get the latest updates and special
offers. You can easily register your drive using the WD Discovery software. Another
way is to register online at http://register.wdc.com.
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Connecting the Drive and Getting Started
Connecting the Drive and Getting Started
This chapter provides instructions for connecting the drive and installing the WD
software on your computer. It includes the following topics:
Connecting the Drive
Getting Started with the WD Software
Connecting the Drive
1. Turn on your computer.
2. Connect the drive to your computer as shown in
3. Verify that the drive appears in your computer's
4. If a Found New Hardware screen appears, click Cancel to close it. The WD
software installs the proper driver for your drive.
figure 3.
file management utility listing.
Your My Passport Go drive is now ready to use as an external storage device.
You can enhance its capabilities by installing the WD Discovery™ software that
is on the drive:
▪ Once WD Discovery is open, WD Backup™ (Windows only) can be installed
▪ WD Drive Utilities™ is installed automatically with WD Discovery
Figure 3: Connecting the My Passport Go Drive
Getting Started with the WD Software
1. For Windows, run WD Discovery.exe to install WD software to help you get a
backup plan and modify drive settings. If you don’t have Internet connectivity,
please install WD Backup and WD Drive Utilities from the WD Software
Installers > For Windows folder.
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Connecting the Drive and Getting Started
2. For Mac, open WD Discovery for Mac.dmg to install WD software to modify
drive settings. If you don’t have Internet connectivity, please install WD Drive
Utilities from the WD Software Offline Installers > For Mac folder.
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Backing Up Files
This chapter includes the following topics:
How the Backup Function Works
Backing Up Files
How the Backup Function Works
The WD Backup software is a scheduled backup application that automatically
backs up the files that you select on the schedule that you specify.
When you create a backup plan, you specify the backup:
Backing Up Files
▪ Target—the external storage device where you will copy your
protection. The backup target can be any supported:
◦ External storage drive
◦ Cloud service account
▪ Source—the computer
target for backup protection. The backup source can be any internal hard drive,
hard drive partition, or any:
◦ External storage drive
◦ Supported cloud service account
▪ Schedule—the time of day, day of week, and month that you want to run the
backup.
When you click Start Backup after creating a backup plan, the WD Backup software
copies all of the
target. Then, on the schedule you specified, the WD Backup software automatically
backs up any:
▪ New file that was created in or copied to a backup-protected device or folder
▪ Existing backup-protected
This protection is automatic—the WD Backup software does it for you without any
action on your part. Just leave the backup source and target devices connected to
your computer.
Note:
Whenever you disconnect and reconnect a backup target or source
device, the WD Backup software rescans the backup source device for
new or changed files and resumes automatic backup protection
according to the schedule.
specified backup source files and folders to the specified backup
files and folders that you want to copy to the backup
file that was changed
files for backup
Excluded Files—The WD Backup software will not backup files that have specific:
▪ Attributes: reparsePoint, temporary
▪ Names: \AppData\Roaming\Microsoft\Windows, [CommonApplicationData]
\Western Digital\, [CommonApplicationData]\Microsoft\Windows\Caches\,
config.msi, MSOCache, ntuser.dat, ntuser.ini, [RecycleBin], $recycle.bin, recycler,
[Root]\Drivers\, [Root]\Temp\, System Volume Information, WD
Backup.swstore, .WD Hidden Items, WD SmartWare.swstor, [Windows]
▪ Extensions: .ds_store, .temp, .tmp, .wdsync
▪ Start value: ~
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▪ End values: desktop.ini, .dropbox, .dropbox.attr, hiberfil.sys, -journal,
pagefile.sys, thumbs.db
Backing Up Files
1. Open the Select your WD storage device or cloud service dialog by clicking
either:
▪ Add Backup Plan on the WD Backup screen
▪ Configure backup on the WD Backup view menu from the Windows task bar
2. The Select your WD storage device or cloud service dialog shows all of the
hardware devices and cloud service accounts that you can use for a backup
target device:
a. Select to highlight the device that you want to use.
b. If you have more than three available devices, use the left- and right-scroll
buttons to see them all.
c. Click Next to display the Setup Complete dialog:
Backing Up Files
Note that:
IF you selected a . . .
Cloud service account, Log in or connect dialog that you must
Password-protected device that is locked, No writable partition message. In this case,
THEN the WD Backup software displays
a . . .
complete to continue. (See Configuring Your
Cloud Service Account.)
use WD Drive Utilities software to unlock the
drive, then reselect it.
3. The initial/default configuration of the backup settings on the Setup Complete
dialog is for hourly backups of everything in the Windows Users folder for your
computer user name.
On the Setup Complete dialog:
IF you want to . . .
Accept the default settings, Start Backup to save and launch your backup
Specify a different backup schedule, Edit Schedule to display the Automatic Backup
THEN click . . .
plan and close the Setup Complete dialog.
Skip to Step 10.
Schedule screen and proceed to Step 4.
Change the Include Files setting, Edit Files to display the Select Files to Back Up
screen and skip to Step 7.
4. On the Automatic Backup Schedule screen, select the option for the automatic
backup schedule that you want:
Selecting . . .
Hourly Every hour, on the hour, 24 hours/day, 7 days/
Daily Once a day, on the days of the week you
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Configures automatic backups . . .
week.
select, at the hour or half-hour you specify.
7
Selecting . . . Configures automatic backups . . .
For a daily backup:
Select or clear the Days check boxes to
1.
specify the days of the week you want to
run your backup.
Use the "At" selection box to specify the
2.
time of day that you want to run your
backup.
Backing Up Files
Monthly Once a month on the day you select, at the
hour or half-hour you specify.
For a monthly backup:
Select or clear the Weeks check boxes to
1.
specify which occurrences of the day that
you want to run your backup—First,
Second, Third, Fourth, or Last.
Select or clear the Days check boxes to
2.
specify the days of the week that you
want to run your backup.
Use the "At" selection box to specify the
3.
time of day that you want to run your
backup.
5. Click OK to save and implement your change to the backup schedule and close
the Automatic Backup Schedule screen.
6. After changing the backup schedule:
IF you want to . . .
Accept the default Include Files setting, Start Backup to save and launch your backup
Change the Include Files setting, Edit Files to display the Select files to back up
THEN click . . .
plan and close the Setup Complete dialog.
Skip to Step 10.
screen and proceed to Step 7.
7. On the Select Files to Back Up screen:
a. Click to select the device that has the
files and folders you want to back up:
▪ My Computer
▪ Dropbox
Note:
If the files and folders you want to back up are in a Dropbox account and you
have not configured the account for access by the WD Backup software see
Configuring Your Cloud Service Account
b. In the file structure view of the selected device, click the selectors to open
the listings and select the check box for each file and folder that you want
to back up. Note that selecting the check box for a folder automatically
selects the check boxes for all of the
files and subfolders in the folder.
c. Clear the check box for each file and folder that you do not want to include
in the backup. Note also that clearing the check box for a folder
automatically clears the check boxes for all of the
files and subfolder in the
folder.
Note:
d.
Click OK to save your selections and close the Select Files to Back Up
The default backup source is everything in the Windows Users folder for your
computer user name. Be sure to clear that selection if you do not want to
include those files and folders in your backup.
screen.
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8. Verify that your Automatic Backups and Include Files specifications are correct.
9. Click Start Backup to save and launch your backup plan and close the Setup
Complete dialog.
10. The WD Backup software runs the first backup immediately and shows the
progress with a Backup in progress (x % complete) message on the Backup
dialog. After the initial backup completes, the backup runs automatically
according to the
specified schedule.
Backing Up Files
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Restoring Files
This chapter includes the following topics:
How the Restore Function Works
Restoring Files
How the Restore Function Works
The WD Backup software makes it easy for you to restore backed up files from your backup
target device to either:
▪ Their original locations on the backup source device
▪ Any other location you select
Restore is generally a four-step process:
1. Select the backup target device and the scheduled backup that has the files
you want to restore.
2. Select the location where you want to restore the
3. Specify what you want to restore—either individual files and folders, or
everything.
4. Restore the
files.
files.
Restoring Files
Restoring Files
1. Open the Restore dialog by clicking either:
▪ Restore on the WD Backup screen.
▪ Restore files on the WD Backup view menu from the Windows task bar.
2. On the Restore dialog:
a. If you have more than one backup target device connected to your
computer, click to select the one that has the backup
restore.
b. Select the location option for where you want to restore the
IF you want to restore
Their original locations, Original Location.
A new location, Select Location to activate the Browse
files to . . . THEN select . . .
button and:
Click Browse to display the Select
1.
Location screen:
Use the folder structure view of your
2.
computer to select the restore location.
With the selected folder name in the
3.
Folder box, click Select Folder.
The WD Backup software closes the
4.
Select Location screen and displays the
path to the selected folder on the
Restore dialog.
files you want to
files:
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c. Click Select Files to Restore to display the Restore Files screen with the
earliest backup selected by default in the View files from list.
3. On the Restore Files screen:
a. In the View files from list, select the backup that has the files you want to
restore.
b. Use the folder structure view of the selected backup to specify the
that you want to restore:
IF you want to restore . . . THEN . . .
Restoring Files
files
All of the files in the selected backup, Select the top-level check box to specify the
Selected files and folders,
entire backup.
1. Click the selectors in the folder
structure view of the backup to open
the folders and subfolders.
Select the check boxes for the files or
2.
folders that you want to restore.
Note that selecting the check box for a
folder automatically selects all of the
files and subfolders in the folder.
c. Click Restore to restore the selected files or folders to the specified
location.
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Managing and Customizing the Drive
Managing and Customizing the Drive
This chapter includes the following topics:
Checking Drive Health
Safely Disconnecting the Drive
Erasing the Drive
Registering the Drive
Restoring the WD Software
The WD Discovery software makes it easy for you to manage and customize your
drive for the best possible performance:
▪ Diagnose—Run diagnostics and status checks to make sure your drive is working
properly.
▪ Sleep Timer—Reduces power to your drive during extended periods of inactivity
to conserve power and extend the life of the drive.
▪ Drive Erase—Erase all of the data on the drive.
▪ About—See the installed software version, check for software updates, and
register your drive to receive free technical support during the warranty period
find out about product enhancements and price discount opportunities.
and
Checking Drive Health
The WD Drive Utilities software provides three diagnostic tools to help make sure that your
drive is performing well. Run the following tests if you are concerned that your drive is not
operating properly:
▪ Drive status check
The drive status check is a failure-prediction function that continuously monitors key
internal performance attributes of the drive. A detected increase in drive temperature,
noise, or read/write errors, for example, can provide an indication that the drive is
approaching a serious failure condition. With advanced warning, you could take
precautionary measures, like moving your data to another drive, before a failure occurs.
The result of a drive status check is a pass or fail evaluation of the drive’s condition.
▪ Quick drive test
Your drive has a built-in Data Lifeguard™ diagnostic utility that tests the drive for error
conditions. The quick drive test checks the drive for major performance problems.
The result of a quick drive test is a pass or fail evaluation of the drive’s condition.
▪ Complete drive test
The most comprehensive drive diagnostic is the complete drive test. It tests every sector
for error conditions and inserts bad sector markers as required.
It is best to run the drive diagnostics and status checks on a regular basis, before you
encounter any problems with your drive. And, because they are so fast, running the drive
status check and the quick drive test provides a high level of assurance with minimal
inconvenience. Then, run all three whenever you encounter disk error conditions when
writing or accessing
files.
1. There are two ways to run WD Drive Utilities:
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a. If you have WD Discovery installed and open, you can run WD Drive Utilities
by going to the Apps tab, finding WD Drive Utilities and clicking Open.
b. Otherwise, you can run WD Drive Utilities from the Windows Start menu by
clicking Start > All Programs > WD Discovery > More WD Apps > WD Drive
Utilities or Start > All Programs > WD Apps > WD Drive Utilities.
2. If you have more than one supported drive connected to your computer, select
the one that you want to check.
3. On the Diagnose dialog, click the button for the test that you want to run:
▪ Run Drive Status Check
▪ Run Quick Drive Test
▪ Run Complete Drive Test
Managing and Customizing the Drive
Safely Disconnecting the Drive
Windows and Macintosh operating systems have a means for safely disconnecting
and removing the drive without turning off the system:
▪ Windows has a Safely Remove Hardware and Eject Media icon in the system tray
which, when used, ensures that all data is
device removal.
▪ Mac users can simply drag the drive icon to the trash before disconnecting it.
flushed from system cache before
Erasing the Drive
Note:
Using the Drive Erase Function
To erase your drive when it is not locked:
1. There are two ways to run WD Drive Utilities:
a. If you have WD Discovery installed and open, you can run WD Drive Utilities
b. Otherwise, you can run Drive Utilities from the Windows Start menu by
2. If you have more than one supported drive connected to your computer, select
the one that you want to erase.
3. On the WD Drive Utilities screen, click Drive Erase to display the drive erase
dialog.
4. On the drive erase dialog:
a. If you want to change the volume name, type over the name in the Volume
b. Read the explanation of the loss of data if you erase your drive. If you want
c. Click the I understand... check box to signify that you accept the risk and
Erasing your drive also deletes the WD software and all of the support
files and utilities. You can download these to restore your My Passport
Go drive to its original configuration after erasing the drive.
by going to the Apps tab,
clicking Start > All Programs > WD Discovery > More WD Apps > WD Drive
Utilities or Start > All Programs > WD Apps > WD Drive Utilities.
Name box.
to save any of the data that is on the drive, back it up to another device
before continuing with the drive erase.
activate the Erase Drive button.
finding WD Drive Utilities and clicking Open.
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Managing and Customizing the Drive
d. Click Erase Drive.
Go to http://support.wdc.com and see Knowledge Base answer ID 7 for
information about downloading and restoring the WD software on your
My Passport Go drive.
Note:
Erasing your drive also removes your password. If you used a password to
protect your drive, you will need to re-create it after restoring the WD software.
Registering the Drive
The WD Discovery software uses your computer’s Internet connection to register your
drive. Registering the drive provides free technical support during the warranty period and
keeps you up-to-date on the latest WD products. You can also register your drive online at
http://register.wd.com
1. Make sure that your computer is connected to the Internet.
2. Click WD Discovery > Devices to display the registration screen.
3. If you have more than one supported drive connected to your computer, select
the one that you want to register.
4. Click About > Register to display the Register Your Device screen.
5. On the Register Your Device screen:
a. Type your
b. Type your last name in the Last name box.
c. Type your email address in the Email box.
d. Select your language in the Select a country box.
e. Select or clear the Subscribe to all emails from WD check box to specify
whether you want to receive
enhancements, and price discount opportunities.
f. Click Register device.
first name in the First name box.
notifications about software updates, product
Restoring the WD Software
In addition to deleting all of the data on your drive, erasing or reformatting the
drive also removes the WD software and all of the support
help.
If you ever need to remove and reinstall the WD software on your computer, or
move the drive to another computer and install the software there, you will need to
restore the WD software on your drive. To do this, after you have erased or
reformatted the drive, go to http://support.wdc.com and see Knowledge Base
answer ID 7.
files, utilities and online
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Managing and Customizing the Software
Managing and Customizing the Software
This chapter includes the following topics:
Configuring Your Cloud Service Account
Uninstalling the WD Software
Configuring Your Cloud Service Account
Before you can use a cloud service as a backup source or target device, you must
your account for access by the WD Backup software.
1. Open the Select your WD storage device or cloud service dialog by clicking
either:
▪ Add Backup Plan on the WD Backup screen:
▪ Configure backup on the WD Backup view menu from the Windows taskbar:
2. On the Select your WD storage device or cloud service dialog, select to
highlight the Dropbox icon:
configure
3. Click Next to display the connection dialog for your Dropbox account:
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Managing and Customizing the Software
4. On the connection dialog:
a. Click Sign In. The WD Backup software initiates a connection request on
your behalf and uses your Web browser to access the Dropbox website.
b. On the Dropbox website, if you have not
configured your account to
remember your login credentials, type your email address and password
and click Sign In to see the connection request from the WD Backup
software.
c. Click Allow to accept the connection request.
d. The Success! indication
signifies that the WD Backup software has been
granted access to your Dropbox account.
e. Click Finish on the Dropbox connection dialog to
finalize the configuration
and display the Setup Complete dialog with Dropbox selected as your
backup target device:
Uninstalling the WD Software
Use the Windows Add or Remove Programs function to uninstall the WD software from your
computer.
1. Go to the Control Panel.
2. Select Programs and Features category; in some versions of Windows, this is
called simply "Programs".
3. Choose the program you want to remove, then click Uninstall.
4. When prompted with an "Are you sure..." question, click Yes.
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7
WD Discovery
The WD Discovery application, a collection of drive management tools such as WD
Backup, can be installed from your My Passport Go drive. WD Discovery is a tray
application; a small icon appears in the Windows system tray in the lower righthand corner of the screen. The application can also be "unpinned", which causes
the application to open in a window.
The chapter includes the following topics:
Installing WD Discovery
Using WD Discovery
Devices Tab
Apps Tab
Available Apps
WD Discovery
Installing WD Discovery
The WD Discovery application can be installed from your drive.
1. Double-click WD Discovery.exe.
2. Click Install Now.
3. Install application updates as needed.
The WD Discovery screen displays a list of connected devices, an option to import
data from cloud storage or social media, update messages, and a link for
registering your drive.
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Using WD Discovery
By default, the WD Discovery application is visible in the system tray. If it suddenly
seems to be missing, it is likely the application has been "unpinned," which means
the application is running in a window.
It is recommended that you register your drive as soon as possible. Registration
offers a number of benefits, including:
▪ Warranty period can be established
▪ Notification of software and firmware updates for registered drives
▪ Support services are available
Devices Tab
The Devices tab displays the list of drives, and volumes on the drives, connected to
your system. Entries include the device name, drive letter, capacity, product name,
and percentage of free space remaining. Clicking once on a drive listing opens a
file explorer window.
WD Discovery
Apps Tab
The Apps tabs displays the list of WD applications included in the WD Discovery
suite and a number of third party applications created by other companies and
organizations. The WD applications include:
▪ WD Backup: makes backing up your personal
simple and easy
▪ WD Drive Utilities: allows you to keep your drive performing at its best, and
includes sleep, health, RAID settings, and drive erase features
files, photos, videos and music
Available Apps
A series of third party applications is available. To view the list, click the Available
Apps tab.
Note:
Applications displayed on the Available Apps tab are created by other
companies and organizations; while they have been tested and
approved for use on the My Passport Go drive, you should contact the
publisher for full instructions and software license terms and warranty
information.
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WD Discovery
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8
Using the Drive with a Mac Computer
Using the Drive with a Mac Computer
The My Passport Go drive is formatted as a single exFAT partition for compatibility
with updated Windows and Mac OS X operating systems. To use Time Machine on
the Mac OS X operating system, you must reformat the drive to a single HFS+J
partition, which will remove compatibility with Windows operating systems.
This chapter includes the following topics:
Reformatting the Drive
Restoring the WD Software
Reformatting the Drive
Reformatting the drive erases all its contents. If you have already saved
back them up before reformatting it.
Go to http://support.wdc.com and refer to Knowledge Base answer ID 3865 for
information about reformatting the drive.
See Troubleshooting for more information about reformatting a drive.
files on the drive, be sure to
Restoring the WD Software
After you have reformatted your My Passport Go drive for use on Mac computers,
go to http://support.wdc.com and see Knowledge Base answer ID 7 for information
about downloading and restoring the Mac versions of the WD Drive Utilities
software on your My Passport Go drive.
The WD Backup software is not available for Mac computers.
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9
Troubleshooting
This chapter includes the following topics:
Installing, Partitioning, and Formatting the Drive
Frequently Asked Questions
If you have problems installing or using this product, refer to this troubleshooting
section or visit our support website at http://support.wdc.com and search our
knowledge base for more help.
Installing, Partitioning, and Formatting the Drive
Knowledge Base Answer ID
How to
Troubleshooting
Partition, and format a WD drive on Windows
▪
(10, 8, 7) and macOS
Convert a macOS GPT partition to an NTFS
▪
partition in Windows 7
Download software, utilities, firmware
▪
updates, and drivers for WD products (from
the Downloads Library)
Format a WD external hard drive in exFAT or
▪
FAT32*
*The FAT32 file system has a maximum individual file size of 4 GB and cannot create partitions larger
than 32 GB in Windows. To create partitions larger than 32 GB in FAT32 when reformatting the drive,
download the External USB/FireWire FAT32 Formatting Utility from http://support.wdc.com/
downloads.aspx?p=34. Windows users can avoid these size limitations by formatting the drive to
exFAT.
For further details, see:
Answer ID 291 at http://support.wdc.com
▪
Article IDs 314463 and # 184006 at https://support.microsoft.com
▪
The appropriate third-party software documentation or support organization
▪
3865
3647
7
291
Frequently Asked Questions
Why is the drive not recognized under My
Computer or on the computer desktop?
Why won't my computer boot when I connect
my USB drive to the computer before booting?
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If your system has a USB 3.1, USB 3.0 or USB 2.0
PCI adapter card, be sure that its drivers are
installed before connecting your WD USB 3.0
external storage product. The drive is not
recognized correctly unless USB 3.1, USB 3.0 or
USB 2.0 root hub and host controller drivers are
installed. Contact the adapter card manufacturer
for installation procedures.
Depending on your system configuration, your
computer might try to boot from your WD
portable USB drive. Refer to your system’s
21
motherboard BIOS setting documentation to
disable this feature or visit http://
support.wdc.com and see Knowledge Base
answer ID 1201. For more information about
booting from external drives, refer to your system
documentation or contact your system
manufacturer.
Troubleshooting
Why is the data transfer rate slow? Your system may be operating at USB 1.1 speeds
How do I determine whether or not my system
supports USB 3.1, USB 3.0 or USB 2.0?
What happens when a USB 3.1, USB 3.0 or USB
2.0 device is plugged into a USB 1.1 port or hub?
due to an incorrect driver installation of the USB
3.1, USB 3.0 or USB 2.0 adapter card or a system
that does not support USB 3.1, USB 3.0 or USB
2.0.
Refer to your USB card documentation or contact
your USB card manufacturer.
Note:
USB 3.1, USB 3.0 and USB 2.0 are backwardcompatible with USB 1.1. When connected to a
USB 1.1 port or hub, a USB 3.1, USB 3.0 or USB 2.0
device can transfer data up to 12 Mbps.
If your system includes a PCI Express slot, you
can achieve higher data transfer rates by
installing a PCI Express adapter card. Contact the
card manufacturer for installation procedures and
more information.
If your USB 3.1, USB 3.0 or USB 2.0
controller is built in to the system
motherboard, be sure to install the
appropriate chipset support for your
motherboard. Refer to your
motherboard or system manual for more
information.
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10
Compliance and Warranty Information
Compliance and Warranty Information
This appendix includes the following topics:
Regulatory Compliance
Environmental Compliance (China)
Warranty Information
Regulatory Compliance
FCC Class B Information
Operation of this device is subject to the following conditions:
▪ This device may not cause harmful interference.
▪ This device must accept any interference received, including interference that
may cause undesired operation.
This device has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
device generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to
radio or television reception. However, there is no guarantee that interference will
not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning
the equipment off and on, you are encouraged to try to correct the interference by
one or more of the following measures:
▪ Reorient or relocate the receiving antenna.
▪ Increase the separation between the equipment and the receiver.
▪ Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.
▪ Consult the dealer or an experienced radio/television technician for help.
Any changes or
authority to operate this device.
modifications not expressly approved by WD could void your
ICES-003/NMB-003 Statement
Cet appareil numérique de la classe B est conforme à la norme NMB-003(B) du
Canada.
This device complies with Canadian ICES-003 Class B.
CE Compliance For Europe
Marking by the CE symbol indicates compliance of this system to the applicable
Council Directives of the European Union, including the EMC Directive (2014/30/
EU), Low Voltage Directive (2014/35/EU) and RoHS Directive (2011/65/EU). A
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“Declaration of Conformity” in accordance with the applicable directives has been
made and is on file at Western Digital Europe.
Compliance and Warranty Information
Environmental Compliance (China)
Warranty Information
Obtaining Service
WD values your business and always attempts to provide you the very best of
service. If this Product requires maintenance, either contact the dealer from whom
you originally purchased the Product or visit our product support website at
http://support.wdc.com for information on how to obtain service or a Return
Material Authorization (RMA). If it is determined that the Product may be defective,
you will be given an RMA number and instructions for Product return. An
unauthorized return (i.e., one for which an RMA number has not been issued) will be
returned to you at your expense. Authorized returns must be shipped in an
approved shipping container, prepaid and insured, to the address provided on your
return paperwork. Your original box and packaging materials should be kept for
storing or shipping your WD product. To conclusively establish the period of
warranty, check the warranty expiration (serial number required) via
http://support.wdc.com. WD shall have no liability for lost data regardless of the
cause, recovery of lost data, or data contained in any Product placed in its
possession.
Limited Warranty
WD warrants that the Product, in the course of its normal use, will for the term
defined below, be free from defects in material and workmanship and will conform
to WD’s specification therefor. The term of your limited warranty depends on the
country in which your Product was purchased. The term of your limited warranty is
for 3 years in the North, South and Central America region, 3 years in the Europe,
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Compliance and Warranty Information
the Middle East and Africa region, and 3 years in the Asia Pacific region, unless
otherwise required by law. The term of your limited warranty period shall
commence on the purchase date appearing on your purchase receipt. For any WDbrand Solid State Drive (SSD) product (“SSD Product”), the warranty period expires
at the end of the earlier of: (a) the stated time period for the SSD Product identified
above or (b) the point at which your use of the SSD Product exceeds the stated
endurance limit, as
identified in the specifications for the SSD Product. In the event
of a conflict between this manual and the specifications, the specifications shall
take precedence. Please note, it is possible for a SSD Product to be used under
conditions which cause the media to wear out (and the warranty to expire) prior to
the expiration of the stated time period in the warranty period, as
applicable endurance
specification.
specified in the
WD may at its discretion make extended warranties available for purchase. WD
shall have no liability for any Product returned if WD determines that the Product
was stolen from WD or that the asserted defect a) is not present, b) cannot
reasonably be
rectified because of damage occurring before WD receives the
Product, or c) is attributable to misuse, improper installation, alteration (including
removing or obliterating labels and opening or removing external enclosures,
including the mounting frame, unless the product is on the list of limited userserviceable products and the
specific alteration is within the scope of the
applicable instructions, as found at http://support.wd.com), accident or
mishandling while in the possession of someone other than WD. Subject to the
limitations
period of warranty
specified above, your sole and exclusive warranty shall be, during the
specified above and at WD’s option, the repair or replacement
of the Product with an equivalent or better Product. The foregoing warranty of WD
shall extend to repaired or replaced Products for the balance of the applicable
period of the original warranty or ninety (90) days from the date of shipment of a
repaired or replaced Product, whichever is longer.
The foregoing limited warranty is WD's sole warranty and is applicable only to
products sold as new. The remedies provided herein are in lieu of a) any and all
other remedies and warranties, whether expressed, implied or statutory, including
but not limited to, any implied warranty of merchantability or
fitness for a particular
purpose, and b) any and all obligations and liabilities of WD for damages including,
but not limited to accidental, consequential, or special damages, or any
financial
loss, lost profits or expenses, or lost data arising out of or in connection with the
purchase, use, or performance of the Product, even if WD has been advised of the
possibility of such damages. In the United States, some states do not allow
exclusion or limitations of incidental or consequential damages, so the limitations
above may not apply to you. This warranty gives you
specific legal rights, and you
may also have other rights which vary from state to state.
Australia/New Zealand
Nothing in this warranty modifies or excludes your legal rights under the Australian
Competition and Consumer Act or the New Zealand Consumer Guarantees Act.
This warranty
which is likely to be quick and simple for all parties.
No other warranties either express or implied by law, including but not limited to
those contained in the Sale of Goods Act, are made with respect to the Product. If
you purchased your Product in New Zealand for the purposes of a business, you
acknowledge and agree that the New Zealand Consumer Guarantees Act does not
apply.
identifies WD’s preferred approach to resolving warranty claims
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Compliance and Warranty Information
In Australia, our goods come with guarantees that cannot be excluded under the
Australian Consumer Law. You are entitled to a replacement or refund for a major
failure and compensation for any other reasonably foreseeable loss or damage. You
are also entitled to have the goods repaired or replaced if goods fail to be of
acceptable quality and the failure does not amount to a major failure. What
constitutes a major failure is set out in the Australian Consumer Law.
Warranty
WD warrants that the Product, in the course of its normal use, will for the term
defined below, be free from defects in material and workmanship and will conform
to WD’s specifications. The term of your warranty is 3 years in Australia and New
Zealand, unless otherwise required by law. The term of your warranty period shall
commence on the purchase date appearing on your purchase receipt from an
authorized distributor or authorized reseller. For any WD-brand Solid State Drive
(SSD) product (“SSD Product”), the warranty period expires at the end of the earlier
of: (a) the stated time period for the SSD Product
at which your use of the SSD Product exceeds the stated endurance limit, as
identified in the specifications for the SSD Product. In the event of a conflict
between this manual and the specifications, the specifications shall take
precedence. Please note, it is possible for a SSD Product to be used under
conditions which cause the media to wear out (and the warranty to expire) prior to
the expiration of the stated time period in the warranty period, as
applicable endurance specification. Proof of purchase shall be required to be
eligible for this warranty and to establish the commencement date of this warranty.
Warranty service will not be provided unless the Product is returned to an
authorized distributor, authorized reseller or regional WD return center where the
Product was
first shipped by WD.
identified above or (b) the point
specified in the
WD may at its discretion make extended warranties available for purchase. WD
shall have no liability for any Product returned if WD determines that the Product
was (i) not purchased from an authorized distributor or authorized reseller, (ii) not
used in accordance with WD
specifications and instructions, (iii) not used for its
intended function, or (iv) stolen from WD, or that the asserted defect a) is not
present, b) cannot reasonably be
rectified because of damage occurring before
WD receives the Product, or c) is attributable to misuse, improper installation,
alteration (including removing or obliterating labels and opening or removing
external enclosures, including the mounting frame, unless the product is on the list
of limited user-serviceable products and the
specific alteration is within the scope
of the applicable instructions, as found at http://support.wd.com), accident or
mishandling while in the possession of someone other than WD.
PRODUCTS ARE COMPLEX AND FRAGILE ITEMS THAT MAY OCCASIONALLY FAIL
DUE TO (A) EXTERNAL CAUSES, INCLUDING WITHOUT LIMITATION, MISHANDLING,
EXPOSURE TO HEAT, COLD, AND HUMIDITY, AND POWER FAILURES, OR (B)
INTERNAL FAULTS. SUCH FAILURES CAN RESULT IN THE LOSS, CORRUPTION,
DELETION ALTERATION OF DATA. NOTE THAT YOU SHALL BE RESPONSIBLE FOR
THE LOSS, CORRUPTION, DELETION OR ALTERATION OF DATA HOWSOEVER
CAUSED, AND FOR BACKING UP AND PROTECTING DATA AGAINST LOSS,
CORRUPTION, DELETION OR ALTERATION. YOU AGREE TO CONTINUALLY BACK UP
ALL DATA ON THE PRODUCT, AND TO COMPLETE A BACKUP PRIOR TO SEEKING
ANY GENERAL SERVICE AND TECHNICAL SUPPORT FROM WD.
In Australia, if the Product is not of a kind ordinarily acquired for personal, domestic
or household use or consumption, provided it is fair and reasonable to do so, WD
limits its liability to replacement of the Product or supply of equivalent or better
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26
Compliance and Warranty Information
Product. This warranty shall extend to repaired or replaced Products for the
balance of the applicable period of the original warranty or ninety (90) days from
the date of shipment of a repaired or replaced Product, whichever is longer. This
warranty is WD's sole manufacturer’s warranty and is applicable only to Products
sold as new.
Obtaining Service
WD values your business and always attempts to provide you the very best of
service. Should you encounter any problem, please give us an opportunity to
address it before returning this Product. Most technical support questions can be
answered through our knowledge base or e-mail support service at http://
support.wd.com. If the answer is not available or, if you prefer, please contact WD
at the applicable telephone number shown in the front of this document.
If you wish to make a claim, you should initially contact the dealer from whom you
originally purchased the Product. If you are unable to contact the dealer from
whom you originally purchased the Product, please visit our product support Web
site at http://support.wd.com for information on how to obtain service or a Return
Material Authorization (RMA). If it is determined that the Product may be defective,
you will be given an RMA number and instructions for Product return. An
unauthorized return (i.e., one for which an RMA number has not been issued) will be
returned to you at your expense. Authorized returns must be shipped in an
approved shipping container, prepaid and insured, to the address provided with
your RMA number. If following receipt of a qualifying claim under this warranty, WD
or the dealer from whom you originally purchased the Product determines that
your claim is valid, WD or such dealer shall, at its discretion, either repair or replace
the Product with an equivalent or better Product or refund the cost of the Product
to you. You are responsible for any expenses associated with a claim under this
warranty. The
rights and remedies available to you under the Australian Competition and
Consumer Act or the New Zealand Consumer Guarantees Act. Your original box and
packaging materials should be kept for storing or shipping your WD product. To
conclusively establish the period of warranty, check the warranty expiration (serial
number required) via http://support.wd.com.
benefits provided to you under this warranty are in addition to other
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WD, the WD logo, My Passport, WD Backup, WD Discovery, and WD Drive Utilities are
registered trademarks or trademarks of Western Digital Corporation or its affiliates in the U.S.
and/or other countries. All other marks are the property of their respective owners. Picture
shown may vary from actual product. Product specifications subject to change without notice.
Apple, Mac, macOS, OS X, and Time Machine are trademarks of Apple Inc., registered in the
U.S. and other countries. Dropbox and the Dropbox logo are trademarks of Dropbox, Inc.
Microsoft and Windows are either registered trademarks or trademarks of Microsoft
Corporation in the United States and/or other countries. As used for transfer rate or interface,
megabyte per second (MB/s) = one million bytes per second, megabit per second (Mb/s) =
one million bits per second, and gigabit per second (Gb/s) = one billion bits per second.
©
2019 Western Digital Corporation or its affiliates. All rights reserved.
Western Digital
5601 Great Oaks Parkway
San Jose, California 95119 U.S.A
80-11-02010
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