Welch Allyn Connex Central Station User Manual
Welch Allyn Connex
®
CS
Central Station & Server
Admin Guide
ii Welch Allyn
© 2014 Welch Allyn. All rights are reserved. To support the intended use of the product described in this publication,
the purchaser of the product is permitted to copy this publication, for internal distribution only, from the media
provided by Welch Allyn. No other use, reproduction, or distribution of this publication, or any part of it, is permitted
without written permission from Welch Allyn.
Welch Allyn assumes no responsibility for any injury to anyone, or for any illegal or improper use of the product, that
may result from failure to use this product in accordance with the instructions, cautions, warnings, or statement of
intended use published in this manual.
Welch Allyn and Connex are registered trademarks of Welch Allyn.
SQL Server, Visual Studio, Windows and Windows Server are all registered trademarks of Microsoft.
For patent information, please visit www.welchallyn.com/patents
Software in this product is Copyright 2014 Welch Allyn or its vendors. All rights are reserved. The software is protected
by United States of America copyright laws and international treaty provisions applicable worldwide. Under such laws,
the licensee is entitled to use the copy of the software incorporated with this instrument as intended in the operation
of the product in which it is embedded. The software may not be copied, decompiled, reverse-engineered,
disassembled, or otherwise reduced to human-perceivable form. This is not a sale of the software or any copy of the
software; all right, title, and ownership of the software remain with Welch Allyn or its vendors.
For information about any Welch Allyn product, contact Welch Allyn Technical Support (www.welchallyn.com/support
visit (www.welchallyn.com/about/company/locations.htm).
.
),
This device complies with Part 15 of the FCC rules and with the rules of the Canadian ICES-003. Operation is subject
to the following two conditions: (1) This device may not cause harmful interference and (2) this device must accept
any interference received, including interference that may cause undesired operation.
Caution! Changes or modifications not expressly approved by Welch Allyn could void the purchaser’s authority to
operate the equipment.
DIR 80018210 Ver. F
Welch Allyn, Inc.
4341 State Street Road
Skaneateles Fall, NY 13153-0220 USA
www.welchallyn.com
This manual applies to 901066 Monitoring Station
Regulatory Affairs Representative
Welch Allyn Limited
Navan Business Park
Dublin Road
Navan County Meath
Republic of Ireland
Connex CS Admin Guide iii
Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
About this manual. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Scope . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Related Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Symbols used in this manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Technical support services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Partners in Care service agreements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Connex components general maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Safety warnings and cautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
General safety considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Overview and System Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Central Station Computer Controls and Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Hardware Connex Server Computer Controls and Connectors . . . . . . . . . . . . . . . . . . . 15
Central Station Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Different startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Power on the system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Standard central station startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Warm Spare station startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Connex Server Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Server bootup screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Confirm Connex Server operational state. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Confirm communication with central stations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Confirm communication with EMR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Apply Customer Provided MSSQL Standard Licence Key . . . . . . . . . . . . . . . . . . . . . . . 28
Network, Printer, Time & Date config. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Connex CS Shell versus Windows Shell. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Network Changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Add a Customer Supplied Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Change Date, Time, and Time zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Backup & Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Backup users and configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Nightly System Backup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Backup Corepoint configuration - create a NIX file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Restore Patients and Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Restore Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Creating a Patient list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Creating a User list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
iv Welch Allyn
Location Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Add a Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Add a Master bed list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Add a Covered area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Promoting a Warm Spare . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Monitor the Data Sync Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Activating a License . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Open the license activation tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Automatic license activation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Manual license activation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
License Pool Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Configure the License pool. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Localize Station settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Vital Signs settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Patient Management settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
To change Display and Sound settings: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Configure alarm hold off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Configure continuous vitals outbound . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Configure units of measure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Configure auto discharge settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Managing Device assignments. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Add a new device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Changing device assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Managing Views . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Create a View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Customizing Reports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Configure a custom facility logo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Time Synchronization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Setting up an authoritative time server, on Connex server. . . . . . . . . . . . . . . . . . . . . . 103
Configuring client synch with an authoritative time server. . . . . . . . . . . . . . . . . . . . . . 104
Connex Database Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Before you begin... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Preparation - Stop services, tasks and CS Application . . . . . . . . . . . . . . . . . . . . . . . . . 107
Restore the database from backup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Deprovision the Restored Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Connex CS Admin Guide v
Configure NRS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Configure Device connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
DNS Name support at device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
DHCP Option 43 / 60 support at device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Network Rendezvous Service (NRS) IP at device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Vitals Management (VM) IP at device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
UDP Broadcast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Central Station Computer Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Central Station Computer Error Codes and Messages. . . . . . . . . . . . . . . . . . . . . . . . . 126
Hardware Connex Server Computer Front Panel LED information. . . . . . . . . . . . . . . . 127
Hardware Connex Server Computer Startup Problems . . . . . . . . . . . . . . . . . . . . . . . . 128
Device & System Connectivity problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Installing Video Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Quit the Connex CS Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Physical Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Troubleshooting Video Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Installing a Replacement Hard Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Central Station Computer HDD replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Connex server hardware HDD replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Moving from Test to Production . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Assumptions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Preparation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Create a database restore point . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Clearing test data from the WADB database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Synchronize central stations, client-server only . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Restart after synchronization is complete. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Finalizing the Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Apply your MSSQL Standard License Key to the Connex Server. . . . . . . . . . . . . . . . . 160
Troubleshooting test to production issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
vi Welch Allyn
1
1
Introduction
About this manual
This manual provides information to configure, maintain and support Connex CS central
station and server.
Before making changes to the central station or server, read sections of this manual that
pertain to your use of the product or planned activity.
Scope
Procedures documented within this manual are intended to be performed by trained
Welch Allyn support personnel, authorized and training biomedical engineers, or
authorized and trained information technology professionals. Familiarity with Microsoft
Window Operating Systems, SQL Databases, and networking is assumed including:
• File system directory navigation
• Editing application and system files
• Basic CLI commands
• MS Visual Studio
• Database modify and restore
• Basic network diagnostic commands
Contact Welch Allyn technical support for additional assistance as needed.
2 Introduction Welch Allyn
Note
Related Documents
Document Number Document Title
20012793 Connex CS Central Station Install Guide
20012794 Connex CS Server Install Guide
20012800 Connex CS Install Validation Guide
80017306 Connex CS Customer Project Req. Form
80018284 Connex CS HL7 Interface Guide
80018292 Connex CS System Technical Requirements
80018295 Best Practices, Connex, Overview
80018296 Best Practices, Connex, Aruba
80018297 Best Practices, Connex, Cisco
Symbols used in this manual
WARNING Warning statements identify conditions or practices that could result
in personal injury.
Caution Caution statements identify conditions or practices that could result in
damage to the equipment or property.
Notes provide additional important information. The content of the note may not
be contained elsewhere in the document.
Definitions
ADT Admit, Discharge, Transfer, a type of message notification of a change in
AGS Alarm Gateway Service, a licensable feature which provides alarm
BMC Baseboard Management Console, a console that runs on the server which
BIOS Basic Input / Output System, the boot firmware program that controls the
CPU Central Processing Unit, a desktop computer (PC) in the case of a central
Component A major subassembly of the central station or network (e.g. CPU, Video
DNS Domain Name System (Server or Service), a system on the network which
status within the facility’s record keeping system and/or the EMR
application
messages in a data stream to a 3rd party system.
provides autonomous monitoring and recovery of critical server functions.
server on startup until the operating system takes over. Also performs POST
functions and error reporting.
station, or a server computer in the case of a hardware Connex Server.
Display, Printer, Ethernet Switch, etc.).
translates domain names to IP addresses
Connex CS Admin Guide Introduction 3
DHCP Dynamic Host Configuration Protocol, a protocol for assigning dynamic IP
addresses on the network.
DHCP Option 43/60 A location method for devices to locate a Connex Server using the facility’s
DHCP service. The facility’s DHCP services provide a forwarding service to a
system running NRS. Configure the DHCP server to support option 609
lookup or fixed Vendor Class Identifier “welchallyn-nrs”. The corresponding
option 43 value is an encapsulated list of up to 3 Connex Server IP
addresses.
EMR Electronic Medical Record, the record system maintained by the facility with
patient information and data, including vital signs.
FRUSDR Field Replaceable Unit / Sensor Data Record, contains a hardware list that
is used by the BMC in monitoring and managing server health.
HIS Hospital Information System, the network in use by the facility that supports
network communication with various systems and devices, including
Connex CS central station, Connex server, and devices.
HDD Hard Disk Drive, the internal media which contains the operating system
Installation The on-site process for installing the hardware, network infrastructure, and
LAN Local Area Network, a network of computers connected together in a local
NRS Network Rendezvous Service, a service that runs on the central station and
POST Power On Self Test - An integrity check within the CPU and/or device to
Upgrade On-site service activity to enhance or add functionality to a device or
UPS Uninterruptable Power Supply, a unit which provides battery back-up power
Virtual Connex Server A server instance which has been virtualized to an appliance form (includes
along with all software required to run the server and installed applications
system configuration at the customer’s location of business.
environment. Typical communication includes standard Ethernet protocols.
Connex server that provides a location service to direct devices to the
proper system upon connection to the network.
ensure that all expected components are present and working (e.g. memory
tests).
system. An upgrade can be accomplished with changes to hardware,
software, configuration, or combinations of all three.
for connected devices.
Operating System, Connex Applications, and Database) and installed within
the customer’s Virtual Server environment.
Technical support services
Welch Allyn offers the following technical support services:
• Telephone support
• Remote diagnostics
• Exchange computers
• Replacement service parts
• Service agreements (Partners in Care)
• On-site product service
• EMR Integration professional services
• Service training
For information on any of these services, go to www.welchallyn.com.
4 Introduction Welch Allyn
Partners in Care service agreements
While product warranties provide basic assurance of Welch Allyn hardware and software
quality, they may not include the full range of services and support you need. Welch Allyn
offers premium service and support through our Partners in Care program. Whether you
service your own devices and require a minimum of support or rely on us to service your
device, Welch Allyn provides a program that will meet your needs. For more information
visit our web site at
www.welchallyn.com or call your sales representative.
Connex components general maintenance
General preventive maintenance consists of basic cleaning of equipment, inspection, and
verification of the equipment and system operation. Only a trained biomedical engineer
should perform these tasks.
Perform general preventative maintenance according to the following
r
ecommended schedules:
Service Activity Frequency Component Action
Inspection Bi-annually Central Station
uter
Comp
Connex server
Computer
• Visually inspect all cables, connectors, and
indicators.
• Perform alarm test and confirm proper operation
of audio speakers.
• Visually inspect all cables, connectors, and
indicators.
• Review O/S system performance logs and tool
re
ports.
Display • Visually inspect all cables, connectors, and
Keyboard • Visually inspect keys and cables.
Mouse • Visually inspect cables and connectors.
Printer • Run the on-board print quality tests.
indicators.
• Inspect display quality and settings, such as
brightness and contrast.
• Test function of keys.
• Test functions of rollers and control buttons.
• Visually inspect display LE
and controls.
Ds, connectors, cable,
Connex CS Admin Guide Introduction 5
Note
Note
Service Activity Frequency Component Action
Cleaning and
maintenance
Annually Central Station
Computer
Connex server
Computer
Display • General cleaning.
Keyboard • Remove and dust or debris build up.
Mouse • Remove and dust or debris build up.
Printer • Clean external cooling vents.
• Power down the computer.
• Open the computer case and clean dust build up.
• Power down the computer.
• Open the computer case and clean dust build up.
• General cleaning.
• General cleaning.
• Refer to the Mfg. printer directions for use for
additional cleaning and maintenance
information.
Use only approved cleaning solutions according to your facility’s guidelines and
the manufacturer’s recommendations.
Service Activity Frequency Component Action
Component
Replacement
Annually Keyboard • Replace to meet performance recommendations.
Mouse • Replace to meet performance recommendations.
2 to 3 years Display • Replace to meet performance recommendations.
Actual performance of system components may vary depending on usage.
6 Introduction Welch Allyn
7
2
Safety warnings and cautions
Safety
All persons performing activities to configure, maintain and support Connex CS central
station and/or server must read and understand all safety information presented within
this manual before beginning repairs.
Warnings and Cautions
WARNING It is strongly recommended that the central station computer and
display are installed with a redundant power source, such as an uninterrupted
power supply (UPS) capable of supporting at least 600 watts. The facility is
responsible to provide 100 percent reliable power to the central station. The
central station will only work with reliable AC power.
WARNING It is strongly recommended that the hardware Connex server is
installed with a redundant power source, such as an uninterrupted power supply
(UPS) capable of supporting at least 500 watts. The facility is responsible to
provide 100 percent reliable power to the central station. The hardware Connex
server will only work with reliable AC power.
WARNING When performing service and repair procedures, follow the
instructions exactly as presented in this manual. Failure to do so could damage
the system, invalidate the product warranty, and lead to serious personal injury
WARNING For maximum system performance and availability, the central
station PC and server hardware must be replaced on a recommended
preventative maintenance interval. See the service documentation for
recommended intervals.
WARNING Do not change central station components or configuration, such as
removing or adding a printer or substituting hardware, without approval by Welch
Allyn. Such changes could degrade system performance and affect patient
monitoring.
WARNING Do not install additional software on the central station PC or server
without prior approval by Welch Allyn. Such changes could degrade system
performance and affect patient monitoring.
8 Safety warnings and cautions Welch Allyn
WARNING Devices connected to the central station must be certified for overall
system compliance according to the IEC 60601-1 safety standard. The
interconnection of any device with the central station must comply with IEC
60601-1-1. If in doubt about network connectors or devices, please consult your
facility’s Biomedical Engineering department or Welch Allyn Technical Support
Caution The system many not function properly if components have been
dropped or damaged. Protect system components from severe impact or shock.
Do not us the system if you notice any signs of damage.
Caution Do not operate the system in the presence of magnetic resonance
imaging (MRI) or hyperbaric chambers.
Caution No component-level repair of circuit boards and subassemblies is
supported. Use only the support procedures documented in this manual.
Caution Changes to the network interfaces on a live network will cause
outages, and should be planned with the facility. Additional changes may also be
required on each central station if the IP address of the server that supports
them is changed. Refer to the Connex CS Central Station Install Guide and/or
the Connex CS Server Install Guide for additional information.
Caution Customer networks used to support continuous monitoring functions
as part of Connex CS shall be configuration and maintained by information
technology professionals.
Caution Connex CS shall be serviced by Welch Allyn trained service personnel.
Caution Connex CS components shall be replaceable by Welch Allyn service
personnel, authorized customer biomedical engineers, or authorized information
technology professionals.
Caution Do not enable automatic updates on the central station virus protection
software. Automatic updates can impact product performance.
Connex CS Admin Guide Safety warnings and cautions 9
General safety considerations
• If the system detects a recoverable problem, it displays an exception message onscreen. Contact Welch Allyn technical support for additional information.
• If the system detects an unrecoverable problem,
more information see “Troubleshooting” o
• To ensure patient safety, use only accessories recommended or supplied by Welch
Allyn.
(See the accessories list on the user documentation CD or
www.welchallyn.com.) Always use accessories according to your facility’s standards
and according to the manufacturer’s recommendations and instructions. Always
follow the manufacturer’s directions for use.
• Welch Allyn recommends that only Welch Allyn service personnel or an authorized
epair center perform warranty service. Performing unauthorized service on a device
r
that is within warranty may void the warranty.
Electrostatic discharge (ESD)
it displays an error message. For
n page 125.
Caution Electrostatic discharge (ESD) can damage or destroy electronic
components. Handle static-sensitive components only at static-safe workstation.
Caution Assume that all electrical and electronic components of the monitor
are static-sensitive.
Electrostatic discharge is a sudden current flowing from a charged object to another
object or to ground. Electrostatic charges can accumulate on common items such as
foam drinking cups, cellophane tape, synthetic clothing, untreated foam packaging
material, and untreated plastic bags and work folders, to name only a few.
Electronic components and assemblies, if not properly protected against ESD, can be
permanently damaged or destroyed when near or in contact with electrostatically charged
objects. When you handle components or assemblies that are not in protective bags and
you are not sure whether they are static-sensitive, assume that they are static-sensitive
and handle them accordingly.
• Perform all service procedures requiring
replacement hard disk drive) in a static-protected environment. Always use
techniques and equipment designed to protect personnel and equipment from
electrostatic discharge.
• Remove static-sensitive components and assemblies fr
only at static-safe workstations - ensuring that the person performing these activities
is at the same ground potential as the device being serviced.
• Use of a properly grounded table and grounded floor mat, including the wearing of a
g
rounded wrist strap (with a resistor of at least 1 megohm in series) or other
grounding device is recommended.
disassembly of computers (e.g. installing a
om their static-shielding bags
10 Safety warnings and cautions Welch Allyn
• Any assembly or subassembly that has an exposed circuit board should be treated as
a static sensitive device.
• Avoid touching the contacts or components on circuit board assemblies. Handle by
the edges of the board whenever practical
• Remove or insert static-sensitive components and assemblies only with system
power turned off.
• Insert and seal static-sensitive components and assemblies into their original static-
shielding bags before removing them from static-protected areas.
11
3
Overview
Overview and System Hardware
The Connex Central Monitoring Station (central station) is intended to be use by clinicians
for the central monitoring of neonatal, pediatric, and adult patients in health care facilities.
In addition to the central monitoring of patient data, alarms and alerts, the Connex
software can include optional modules to provide extended recording of patient data,
including full disclosure.
The Connex CS system consists of a central station that receives and displays information
from connected devices. In this configuration, continuous and episodic devices
communicate over the network to the central station. The central station contains all of
the software needed to monitor patients’ continuous parameters and episodic data on a
single computer.
The central station also monitors connected continuous devices for proper operation, and
displays an alarm if a continuous monitor stops working or is improperly disconnected.
Multiple central stations may be installed in a shared environment with a Connex server
(Hardware or Virtual) providing a central data repository for all information. In addition, the
Connex server may also be used to support integration with the facilities HIS to share
patient information and data.
A high-level topology with multiple central stations and a Connex server is shown
in“Figure 3-1: Multiple Connex CS conceptual model” below. Although all devices are
shown with wireless communication, a wired-networking model may also be used.
12 Overview and System Hardware Welch Allyn
Figure 3-1: Multiple Connex CS conceptual model
Connex CS Admin Guide Overview and System Hardware 13
Central Station Computer Controls and Connectors
1. Review “Figure 3-2: Central Station computer front panel controls and connectors”
and “Figure 3-3: Central Station computer rear panel connectors” on page 14.
2. Familiarize yourself with the location of all features, controls, indicators, and
connectors on the CPU.
Figure 3-2: Central Station computer front panel controls and connectors
A Expansion Drive Bay (not used) E Reset switch. Press this switch to
reset the computer. Recessed to
prevent accidental activation.
B Optical drive bay (CD / DVD) F Power Switch. Press and release
to turn on the CPU. Push and hold
to turn off.
C Power LED. Turns Green when
computer is on, and is Off when
computer is not on.
D Hard disk LED. Turns on when the
computer read or writes data to
the hard disk.
G Front Panel USB ports (Qty. 2)
H Front door. Keep closed during
normal usage.
14 Overview and System Hardware Welch Allyn
Figure 3-3: Central Station computer rear panel connectors
A AC Power inlet (100 - 240 VAC) E Network RJ45
B USB 2.0 ports (Qty. 4) F Audio out (Green)
C On-board video HD15 - DO NOT
USE
D USB 2.0 ports (Qty. 2)
G DMS-59 Video connector
Connex CS Admin Guide Overview and System Hardware 15
Hardware Connex Server Computer Controls and Connectors
1. Review “Figure 3-4: Hardware Connex Server Computer front panel features and
connectors”, “Figure 3-5: Hardware Connex Server Computer front panel
controls”below, and “Figure 3-6: Hardware Connex Server Computer rear panel
connectors” on page 16.
2. Familiarize yourself with the location of
connectors on the Connex server hardware.
Figure 3-4: Hardware Connex Server Compute
A Rack handles (2) D USB Ports
B Hard drive bays E Front panel controls
C Slimline optical drive (optional)
all features, controls, indicators, and
r front panel features and connectors
Figure 3-5: Hardware Connex Server Computer front panel controls
A Unstuffable ID button with ID LED F Status / Fault LED
B NMI Button (recessed) G Power Button with LED
C LAN1 LED H LAN2 LED
D LAN3 LED I LAN4 LED
E Reset Button J HDD LED
16 Overview and System Hardware Welch Allyn
Figure 3-6: Hardware Connex Server Computer rear panel connectors
A AC Power inlet (100 - 240 VAC) F PCI Express slot
B Serial port A G Video connector
C Service Mgmt network interface
(BMC)
D NIC 1 Connector (10/100/1000 Mb) I USB Ports
E NIC 2 Connector (10/100/1000 Mb)
H USB Ports
17
4
Central Station Startup
Different startup
Depending on the system configuration from manufacturing, the computer may be
configured as a networked central station with a shared Connex server, a warm spare
station, or a stand-alone central station. The station behavior at startup differs based on
the configuration.
Networked environment (Client / Server) considerations
In the networked environment, where there is a Connex server, it is preferred that the
Connex server be started first. The Connex server hosts the main database that all central
stations attempt to synchronize with on startup, using the Welch Allyn Connex Data
Synchronization Service. Refer to the Connex CS Server Install Guide for additional
information and startup behavior for the Connex server.
A central station configured as part of a network (client-server) model will startup with the
central station application and run by itself, but may take much longer during the startup
process if the Connex server is unreachable. The central station may also be running in a
degraded mode until the Connex server is brought online (e.g ADT services may not be
available).
Warm Spare station considerations
A system configured for Warm Spare operation is licensed and configured to contact and
synchronize its local database with that of the Connex server. The Warm Spare does not
perform any other functions than to maintain a state of readiness to be put into place as a
replacement central station when needed. Refer to “Standard central station startup” on
page 19 below startup behavior of a Warm Spare station.
A Warm Spare is part of a network environment, with a closet sever as well. It is preferred
that the Connex server be started first. Central stations, including a warm spare should be
started after the Connex server is running. Refer to the Connex CS Server Install Guide
for additional information and startup behavior for the Connex server.
Stand-alone central station considerations
In the stand-alone central station, all required services are self contained within the CPU.
Thus, there are no other systems to consider in terms of startup order. Stand-alone
stations do not have communication ability with the facility’s EMR application.
18 Central Station Startup Welch Allyn
Power on the system
Once all peripheral items have been attached to the central station CPU, and the Connex
server installation is running (if applicable), complete these final steps to finish the install.
1. Ensure that all components are connected to a AC power outlet.
2. Power on the displays and any other peripherals which require power.
3. Turn the power ON for the CPU using the power control switch on the front bezel. The
ower On Self Test (POST) runs and displays a message on the screen.
P
4. On the main CPU, verify the following:
LED Indicator - front bezel State or Condition
Power LED. Glows a constant GREEN
Hard drive LED Turns on after POST and CPU
wh
en on.
attempts to boot.
Connex CS Admin Guide Central Station Startup 19
Standard central station startup
1. If properly configured, the central station should automatically startup with the
Connex CS application running.
2. Upon successful start-up of the Connex CS application, the main screen is displayed.
e“Figure 4-1: Connex CS main screen example”below.
Se
3. Some additional configuration may be required on site. Refer to other chapters in this
al for additional information subjects related to configuration and localization.
manu
4. Refer to Appendix A “Troubleshooting” o
with starting up the Connex CS Central Station CPU.
Figure 4-1: Connex CS main screen example
n page 125 if problems are encountered
Warm Spare station startup
If the station is configured as a Warm Spare:
1. Upon successful start-up of the Connex CS application, the Warm Spare screen is
disp
layed. An example is shown in “Figure 4-2: Warm Spare main screen example”.
2. With the exception of print driv
required beyond this point.
a. Print drivers may be required to work with customer supplied printers. Refer to
“Network, Printer, Time & Date config.” on page 29 for additional information on
installing print drivers.
ers installation, typically no additional configuration is
20 Central Station Startup Welch Allyn
Figure 4-2: Warm Spare main screen example
3. Refer to Appendix A “Troubleshooting” on page 125 if problems are encountered
with starting up the Connex CS Central Station CPU.
21
5
Connex Server Startup
Server bootup screens
If Virtual Connex server has been installed, skip ahead to Step 8 at Windows Server
startup.
If a Hardware Connex server has been installed, follow all steps below.
1. Press the power button on the right side front bezel control panel of the server to
restart.
2. During normal startup, the server displays a number of bootup screens. The screen
emains blank for about 15 - 20 seconds, after which the Embedded RAID Controller
r
startup screen appears. An example is shown in “Figure 5-1: Bootup screen with
Embedded Server RAID startup”.
Figure 5-1: Bootup screen with Em
bedded Server RAID startup
3. The screen above remains for about 20 seconds, and is then updated with the current
state RAID information.
4. For normal operation, RAID screens present at least 2 drives present in port 0 and 1.
n the example shown in “Figure 5-2: Embedded Server RAID with status display” on
I
page 22, both port 0 and 1 are populated with drives reporting is size as about 953
GB.
5. The Virtual drive is configured as Online. This is the normal state.
22 Connex Server Startup Welch Allyn
Figure 5-2: Embedded Server RAID with status display
6. After a few seconds, the display updates to the Intel Server Board screen. An
example is shown in “Figure 5-3: System startup display with blue Intel logo”.
Figure 5-3: System startup di
splay with blue Intel logo
7. Do not press any keys unless entering maintenance modes.
8. After a short pause, the display updates and the Windows Server 2008 operating
sy
stem begins to load. The animated Microsoft logo appears.
Connex CS Admin Guide Connex Server Startup 23
9. Once the operating system startup is complete the administrator login screen
appears.
10. Startup process is now complete. Observe the operational state as continues below.
Confirm Connex Server operational state
1. Login to the server with the Administrator account user name and password.
2. Upon success, the desktop screen is displayed.
3. On the desktop, double-click on
a. If the icon is not present, go to Star
Admin Tools Launcher > (version number) to locate the program. Right-click on
Welch Allyn Admin Tools Launcher and select Send to > Desktop (create
shortcut) to send a shortcut to the desktop.
4. The Connex CS Administrator Tools is similar to the Set
needed) > Admin tools tab window on the workstation. An example is shown below.
Figure 5-4: Administrator Tools startup window
. The Connex CS Admin Tools function launches.
t > All Programs > Welch Allyn > Connex >
tings > Advanced settings (if
5. On the Admin Tools tab, navigate to Settings > Connections. The Services windows
displays the state of all of the core services running which make up the Connex
Server application. An example is shown below in “Figure 5-5: Administrator Tools
setting connections window” on
page 24.
24 Connex Server Startup Welch Allyn
Note
6. A green state means that the service is currently running normally.
7. A re
d state means that the service is not running in a normal state or has stopped.
Figure 5-5: Administrator Tools setting connections window
8. If more than one service needs to be restarted, it is recommended all services be
restarted in a specific sequence.
To restart multiple services:
a. Proceed by clicking on the Restar
t button associated with each service in the
following sequence:
• Client Services
• License Service
• Enterprise Gateway service
• Episodic Connectivity Service
• Alarm Gateway Service
• ADT Task Scheduler Service
• Network Rendezvous Service
• Process Monitor Service.
b. The Services present in the working window depend on the features and licenses
purchased.
Some Services may not be present on previous versions of Connex CS.
c. If one or more services cannot be restarted successfully, refer to
“Troubleshooting” o
n page 125 for additional information.
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