Wd MY Passport Wireless PRO, MY Passport Wireless SSD, WDBAMJ5000AGY-EESN, WDBAMJ2500AGY-EESN, WDBAMJ0020BGY-EESN, WDBAMJ0010BGY-EESN, WDBVPL0010BBK-EESN, WDBP2P0020BBK-EESN, WDBSMT0030BBK-EESN User Manual

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My Passport® Wireless Pro &

My Passport® Wireless SSD

Wi-Fi® Hard Drive

User Manual

Accessing Online Support

Online Learning Center – Start here to get the most out of your cloud storage device: www.wdc.com/setup

Registration – Register your WD product to get the latest updates and special offers at: register.wdc.com

Technical Support – Get technical and other support through email at: support.wdc.com/support

Warranty & RMA Services – Get warranty, product replacement (RMA), RMA status, accessories, and data recovery information at: support.wdc.com/warranty

Knowledge Base – Search by keyword, phrase, or answer ID at: support.wdc.com/knowledgebase

WD Community – Share your thoughts and connect with other WD users at: community.wdc.com

Phone Support – Get phone numbers for contacting support by region at: support.wdc.com

Table of Contents

_________

 

Accessing Online Support.................................................................................

ii

_________

 

1 About Your WD Storage Device....................................................................

1

Handling Precautions.......................................................................................................

1

Kit Contents......................................................................................................................

1

Optional Accessories........................................................................................................

1

About the Online Learning Center.................................................................................

2

System Requirements and Browsers..............................................................................

2

Operating Systems..............................................................................................................

2

Web Browsers.....................................................................................................................

2

Product Components......................................................................................................

3

My Passport Wireless Pro/My Passport Wireless SSD (Top View).................................

3

My Passport Wireless Pro/My Passport Wireless SSD (Back View)................................

4

_________

 

2 Understanding the LEDs and Buttons..........................................................

5

Power and Battery Status LED........................................................................................

5

My Passport Wireless Pro/My Passport Wireless SSD Power and Battery Status.........

5

Wi-Fi LED..........................................................................................................................

6

LED Activity During SD/USB Import..............................................................................

6

Other LED Behavior..........................................................................................................

6

Buttons..............................................................................................................................

7

_________

 

3 Setting up the Wireless Drive.......................................................................

8

Turning on the Drive........................................................................................................

8

Setting up the Drive for the First Time..........................................................................

8

Using a Computer and Web Browser...............................................................................

9

About the Dashboard........................................................................................................

12

Using WD My Cloud App on a Mobile Device.................................................................

12

_________

 

4 The Dashboard at a Glance.........................................................................

13

Launching the Dashboard..............................................................................................

13

The Dashboard Home Page...........................................................................................

13

Information Icons............................................................................................................

14

Navigation Icons.............................................................................................................

15

Viewing Drive Status on the Home Page.....................................................................

15

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Capacity..............................................................................................................................

16

Battery.................................................................................................................................

16

Wi-Fi....................................................................................................................................

16

Information..........................................................................................................................

17

_________

 

5 Connecting the Drive..................................................................................

18

Connections Overview..................................................................................................

18

Making a Direct Wireless Connection..........................................................................

19

Using a Web Browser to Connect Wirelessly.................................................................

19

Connecting to a Home Wi-Fi Network and the Internet...........................................

20

Making the Home Wi-Fi Connection (Internet Access).................................................

20

Removing a Wi-Fi Connection.........................................................................................

22

Sharing and Modifying the Wi-Fi Connection................................................................

23

Viewing or Changing the Drive’s Advanced Wi-Fi Settings......................................

24

Access Point Settings........................................................................................................

24

_________

 

6 Loading Content on Your Drive.................................................................

28

Loading Content using a USB Connection..................................................................

28

Loading Content using a Wi-Fi Connection................................................................

28

Devices on the same network..........................................................................................

29

Mobile devices (using WD My Cloud).............................................................................

29

Using a Compatible Wireless Camera.........................................................................

29

To enable FTP Access.......................................................................................................

29

Backing up a Computer to the Drive...........................................................................

30

Backing up a Mac Computer............................................................................................

30

Backing up a PC.................................................................................................................

31

_________

 

7 Using an SDCard with the Drive.............................................................

32

Manually Copying Data from an SD Card.....................................................................

32

Automatically Copying Data from your SD Card........................................................

34

Copy All/Copy New from your SD Card......................................................................

34

Viewing Content Imported from an SD Card..............................................................

34

Viewing Content Imported from a USB Drive.............................................................

35

_________

 

8 Playing/Streaming Videos, Photos............................................................

36

Using the Drive as a Media Server................................................................................

36

Enabling Media Streaming............................................................................................

36

Using the Drive with Plex Media Server..........................................................................

36

Twonky® Server.................................................................................................................

37

Content Count...................................................................................................................

37

Accessing Your Content Using Media Players.............................................................

38

WD Media Players.............................................................................................................

38

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Other Media Players..........................................................................................................

38

Using the Drive with a DLNA-Enabled Mobile App.....................................................

38

_________

 

9 Using the Battery.........................................................................................

39

Improving Battery Life or Performance........................................................................

39

Charging the Battery.....................................................................................................

39

Viewing Battery Status When Drive is Off...................................................................

40

_________

 

10 Performing Administrative Functions.......................................................

41

Changing the Password and Device Name..................................................................

41

Changing the Language................................................................................................

42

Specifying Types of Access..........................................................................................

42

Locking the Drive...........................................................................................................

43

Rebooting and Shutting Down the Drive.....................................................................

43

Save a Shortcut to My Passport Wireless Pro/My Passport Wireless SSD...............

43

_________

 

11 Resetting Your Drive and Password..........................................................

44

Manually Resetting the Drive........................................................................................

44

Restoring Factory Settings Using the Dashboard.......................................................

44

_________

 

12 Updating Firmware....................................................................................

46

Viewing the Firmware Version......................................................................................

46

Updating with Available Firmware...............................................................................

47

Performing a Manual Update.........................................................................................

47

_________

 

13 Getting Support.........................................................................................

48

System Reports..............................................................................................................

48

Diagnostics.....................................................................................................................

49

Product Improvement Program....................................................................................

49

_________

 

14 Problems and Solutions.............................................................................

50

Password........................................................................................................................

50

Name...............................................................................................................................

50

Connections...................................................................................................................

50

Battery and Performance...............................................................................................

51

Drive Format...................................................................................................................

52

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User Manual

 

_________

 

Appendix A Technical Specifications...........................................................

53

_________

 

Appendix B Compatible Media Formats.......................................................

55

_________

 

Appendix C Regulatory Information.............................................................

56

Safety Compliance.........................................................................................................

56

CE Compliance For Europe...........................................................................................

56

Environmental Compliance (China)..............................................................................

56

Russia Federation...........................................................................................................

56

Canada............................................................................................................................

56

US.....................................................................................................................................

57

ICES-003/NMB-003 Statement.....................................................................................

58

Korea...............................................................................................................................

58

Taiwan.............................................................................................................................

58

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About Your WD Storage Device

1

About Your WD Storage Device

 

 

This chapter includes the following topics:

 

 

Handling Precautions

 

Kit Contents

 

Optional Accessories

 

About the Online Learning Center

 

System Requirements and Browsers

 

Product Components

 

Handling Precautions

 

WD products are precision instruments and must be handled with care during

 

unpacking and installation. Rough handling, shock, or vibration can damage drives.

 

Always observe the following precautions when unpacking and installing your

 

external storage product:

Do not drop or jolt the drive.

Do not move the drive during activity.

Do not place the drive on carpeting. Make sure the drive is on a clean, firm, and stable surface.

Kit Contents

Your My Passport Wireless Pro/My Passport Wireless SSD storage drive kit includes:

My Passport Wireless Pro/My Passport Wireless SSD storage drive

USB 3.0 cable

USB AC Power Adapter

Quick Install Guide

Shock-resistant Bumper (up to 1 meter protection; included with My Passport Wireless SSD only)

Optional Accessories

For information about optional accessories for WD products, visit:

US

www.wdstore.com

 

 

Europe

www.wdstore.com.eu

 

 

Australia

www.wdstore.com.au

 

 

Singapore

www.wdstore.com.sg

 

 

All others

Contact WD Technical Support in your region. For a list of Technical Support

 

contacts, visit http://support.wd.com and see Knowledge BaseAnswer ID 1048.

 

 

My Passport Wireless Pro/My Passport Wireless SSD

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User Manual

 

About Your WD Storage Device

About the Online Learning Center

WD’s Online Learning Center (http://learn.mycloud.com) provides the latest information, instructions, and software to help users get the most out of their WD storage. This web-based guide is an interactive resource to walk users through installing and using their My Passport Wireless Pro/My Passport Wireless SSD drive. The Online Learning Center allows you to:

Learn about your new product.

Download the latest software for your product.

Find in-depth, interactive information on how to explore each of your product’s features.

Access an always-available resource online, without a manual or CD.

System Requirements and Browsers

Operating Systems

Windows®

macOS®

Windows 10

High Sierra (macOS 10.13)

Windows 8

Sierra (macOS 10.12)

Windows 7

El Capitan (OS X 10.11)

 

 

Yosemite (OS X 10.10)

 

 

Mountain Lion (OS X 10.8)

 

 

Lion (Mac OS X 10.7)

Note: Compatibility may vary depending on your computer’s hardware configuration and operating system.

For highest performance and reliability, always install the latest software update.

Web Browsers

Internet Explorer 10.0 and later on supported Windows computers

Safari 6.0 and later on supported Mac computers

Firefox 30 and later on supported Windows and Mac computers

Google Chrome 31 and later on supported Windows and Mac computers

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About Your WD Storage Device

Product Components

My Passport Wireless Pro/My Passport Wireless SSD (Top

View)

1Battery Status LEDs

2Wi-Fi LED

3Drive Status LED

My Passport Wireless Pro/My Passport Wireless SSD

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User Manual

 

About Your WD Storage Device

My Passport Wireless Pro/My Passport Wireless SSD (Back

View)

1Power button

2USB 3.0 port (to connect to computer and for charging)

3USB 2.0 host port (for other USB devices)

4Battery Status, Wi-Fi Protected Setup (WPS), and SD Card backup

5SD Card port

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User Manual

 

Understanding the LEDs and Buttons

2

Understanding the LEDs and Buttons

 

 

This chapter includes the following topics:

 

 

Power and Battery Status LED

 

Wi-Fi LED

 

LED Activity During SD/USB Import

 

Other LED Behavior

 

Buttons

 

Power and Battery Status LED

 

Your My Passport Wireless Pro/My Passport Wireless SSD device is pre-charged at

 

the factory. However, the battery level may not be at 100% when you take it out of

 

the box as it may have been in transit or on the shelf for a significant length of time.

My Passport Wireless Pro/My Passport Wireless SSD Power and Battery Status

The following table describes the Power and Battery Status LED behavior for the My Passport Wireless Pro/My Passport Wireless SSD device.

LED Behavior/Color

LED Lights On

Indicates...

 

 

 

Blue

1st, 2nd, 3rd. 4th

75% or above

 

 

 

Blue

1st, 2nd, 3rd

50–74%

 

 

 

Blue

1st, 2nd

20–49%

 

 

 

Blue (solid)

1st

10–19%

 

 

 

Blue (fast-blinking)

1st

5–10%

 

 

 

None

-----

Below 5% (Device is off)

 

 

 

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User Manual

 

 

 

Understanding the LEDs and Buttons

 

 

 

 

LED Behavior/Color

LED Lights On

Indicates...

 

 

 

 

 

Blue (blinking for 5 seconds)

1st

The USB host port is unavailable

 

 

 

due to low battery (less than

 

 

 

15%).

 

 

 

 

 

Off

----

Directly Attached to Storage

 

 

 

(DAS): The device is directly

 

 

 

connected to a computer and

 

 

 

not being charged.

 

 

 

 

 

Wi-Fi LED

The Wi-Fi LED is off when you take the My Passport Wireless Pro/My Passport Wireless SSD drive out of the box.

LED Behavior/Color

Indicates ...

 

 

Off

Wi-Fi not active (device is off)

 

 

Blinking Blue

Device is booting up, connecting to wireless, or shutting down.

 

 

Solid Blue

Wireless network connected or active (all modes)

 

 

Fast-Blinking Blue

Wi-Fi Protected Setup (WPS) is initiated and in progress

 

 

LED Activity During SD/USB Import

LED Behavior/Color

Indicates...

 

 

Drive Status LED blinking blue

The SD or USB device is being mounted. The

 

content database is building.

 

 

Battery Status LEDs 1 through 4 blinking blue in

Content is importing to the My Passport Wireless

succession

Pro/My Passport Wireless SSD device.

 

 

All four Battery Status LEDs are blinking blue

The import process has failed. Check the web

after: 1) import button pressed, or 2) SD/USB

dashboard for more information.

inserted for auto import

 

 

 

Other LED Behavior

LED Behavior/Color

Indicates...

 

 

All LEDs fast blinking blue

Device has a problem. Contact WD Support.

 

 

All LEDs blinking blue in one long (3 sec) and 3

Device in recovery mode. This process may be

short blinks.

necessary if the device has bad or corrupted

 

configuration settings, or the drive has failed.

 

 

Drive Status LED blinking blue

Firmware update in progress; File I/O in SD

 

card/USB port syncing; Mounting USB storage;

 

Scanning SD card

 

 

My Passport Wireless Pro/My Passport Wireless SSD

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Understanding the LEDs and Buttons

Buttons

Power button

 

Turns the drive on and off and wakes the drive from

 

 

standby mode:

 

 

To turn on from standby, momentarily push until

 

 

 

lights start blinking.

 

 

To turn off, push for approximately 3 seconds.

 

 

 

 

SD Card Backup /

 

With an SD card inserted in the slot, press for 2

WPS / Battery button

 

 

seconds to start SD card transfer. When you do

 

 

 

this, the battery LEDs will "count up" to indicate

 

 

 

the transfer progress.

 

 

▪ Connects to a router using WPS.

 

 

▪ Press and hold approximately 5 seconds to start

 

 

 

WPS.

 

 

▪ When the drive is off, press to show battery status

 

 

 

briefly.

 

 

Press momentarily for other devices to connect to

 

 

 

the My Passport Wireless Pro/My Passport

 

 

 

Wireless SSD directly when it is connected to

 

 

 

another wireless network.

 

 

 

 

My Passport Wireless Pro/My Passport Wireless SSD

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User Manual

 

Wd MY Passport Wireless PRO, MY Passport Wireless SSD, WDBAMJ5000AGY-EESN, WDBAMJ2500AGY-EESN, WDBAMJ0020BGY-EESN, WDBAMJ0010BGY-EESN, WDBVPL0010BBK-EESN, WDBP2P0020BBK-EESN, WDBSMT0030BBK-EESN User Manual

Setting up the Wireless Drive

3

Setting up the Wireless Drive

 

 

This chapter includes the following topics:

 

 

Turning on the Drive

 

Setting up the Drive for the First Time

 

Turning on the Drive

Important: It is best to charge the battery before using the My Passport Wireless Pro/My Passport Wireless SSD drive the first time as the factory charge may have decreased during shipping. (See “Charging the Battery”.)

To turn on your My Passport Wireless Pro/My Passport Wireless SSD device, push the Power button until the Power and Battery Status LED blinks. When the Wi-Fi LED is solid blue, the drive is ready to connect.

Note:

To turn off the drive, hold the Power button for about three seconds until the Power

 

and Battery Status LED turns off.

Setting up the Drive for the First Time

To connect and set up the drive for wireless use, do one of the following:

Use a computer and a web browser.

Download and use the WD My Cloud app on your smartphone or tablet.

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User Manual

 

Setting up the Wireless Drive

Using a Computer and Web Browser

Note: Ensure that your computer is wireless enabled.

1.Ensure that the My Passport Wireless Pro/My Passport Wireless SSD drive is on and the Wi-Fi LED is lit.

2.Do one of the following:

In Windows, click the network icon in the notification area.

On a Mac, click System Preferences > Network > Wi-Fi

3.Select My Passport (2.4 GHz) -XXXX or My Passport (5 GHz) -XXXX from the Network list. Replace the XXXX with the last four characters of the MAC address from the label on the bottom of your My Passport Wireless Pro/My Passport Wireless SSD drive.

The default password is printed on the Quick Install Guide and on the sticker on top of your My Passport Wireless Pro/My Passport Wireless SSD. If you can't locate the sticker or Quick Install Guide, the password is the last 8 characters of the serial number.

4.Open a browser and type one of the following:

Note:

For a list of compatible browsers, see “System Requirements and Browsers”.

Windows computer: http://mypassport

Windows or Mac computer: http://192.168.60.1 (the drive’s default IP address)

Mac computer: http://mypassport.local

5.Click License Agreement on the Getting Started screen.

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Setting up the Wireless Drive

6. Read the agreement, then click I Accept.

7.Check the I agree to the License Agreement box and click I Accept.

8.Click one or both of the toggle buttons to On if you’d like to automatically copy the contents of an SD card or USB device when they are plugged in to the system.

9.Click Next.

10.Review the Enhance Your WD Experience screen, and click the toggle, if not already on, to automatically update your My Passport Wireless Pro/My Passport Wireless SSD software. To add a shortcut to your computer, check the Shortcut Download box. Click Next.

My Passport Wireless Pro/My Passport Wireless SSD

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Setting up the Wireless Drive

11.A That's It! screen displays, indicating you have sucessfully set up your My Passport Wireless Pro/My Passport Wireless SSD drive. Click Finish.

12.When the My Passport Wireless Pro/My Passport Wireless SSD dashboard displays, you are ready to use your wireless drive.

My Passport Wireless Pro/My Passport Wireless SSD

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User Manual

 

Setting up the Wireless Drive

About the Dashboard

The dashboard is where you can see the status of your drive and customize it as you want. For more information about the dashboard, see “Using the Dashboard.”

Using WD My Cloud App on a Mobile Device

1.Download the WD My Cloud app to your mobile device from the Apple App Store or the Google Playstore.

2.On your mobile device, go to Settings > Wi-Fi and connect to the My Passport Wireless Pro/My Passport Wireless SSD using the new name of your drive and/or your new password.

3.Tap the My Cloud icon to display the Western Digital End User License Agreement.

4.Read the agreement and tap Agree to display the WD My Cloud Welcome screen.

5.Tap the My Passport Wireless icon to onboard the My Passport Wireless Pro/My Passport Wireless SSD device.

6.You can now open any of the folders to view its contents.

My Passport Wireless Pro/My Passport Wireless SSD

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User Manual

 

The Dashboard at a Glance

4

 

The Dashboard at a Glance

 

 

 

 

This chapter includes the following topics:

 

 

 

 

Lanching the Dashboard

 

 

The Dashboard Home Page

 

 

Information Icons

 

 

Navigation Icons

 

 

Viewing Drive Status on the Home Page

 

 

Use the My Passport Wireless Pro/My Passport Wireless SSD dashboard to

 

 

configure settings and to manage the device. For example, you can set Wi-Fi

 

 

access on your device, create or change passwords, and customize the device to

 

 

suit your needs.

 

 

Launching the Dashboard

 

 

Once you connect the My Passport Wireless Pro/My Passport Wireless SSD drive to

 

 

your Wi-Fi network, you can access the Dashboard at any time by typing the

 

 

following information into a browser:

 

 

Windows: http://mypassport (or assigned name)

 

 

Mac: http://mypassport (or assigned name).local

 

 

Windows or Mac: http://192.168.60.1 (default IP address)

 

 

The Dashboard Home Page

 

 

The Home page has an information bar at the top right, a navigation icon bar across

 

 

the page, and an instant overview of the status of the drives’ main functions with

 

 

links for updating settings.

 

 

 

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User Manual

 

The Dashboard at a Glance

1Information Icons

2Navigation Icons

3Status and Update panels

Information Icons

The Information Icons, at the top of the page, provide quick access to:

Attached USB and SD device

Device alerts

Online Help and Learning Center.

Icon

Name

Actions

 

 

 

 

USB Device

Click to display the USB device connected. The icon is dim

 

 

if no USB device is attached.

 

 

 

 

Alert Notifications

Click to display recent alerts about new firmware and

 

 

network issues.

 

 

 

 

Help

Click to access the Online Learning Center, Online Help,

 

 

and About information.

 

 

 

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