WD EX4100 User Manual
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WD My Cloud™
User Manual
•WD My Cloud DL2100
•WD My Cloud DL4100
•WD My Cloud EX2100
•WD My Cloud EX4100
WD Service and Support
Should you encounter any problem, please give us an opportunity to address it before returning this product. Most technical support questions can be answered through our knowledge base or email support service at http://support.wd.com. If the answer is not available or if you prefer, please contact WD at the best telephone number shown below.
Your product includes 30 days of free telephone support during the warranty period. This 30-day period starts on the date of your first telephone contact with WD Technical Support. Email support is free for the entire warranty period and our extensive knowledge base is available 24/7. To help us keep you informed of new features and services, remember to register your product online at http://register.wd.com.
Accessing Online Support
Visit our product support website at http://support.wd.com and choose from these topics:
Downloads—Download drivers, software, and updates for your WD product.
WD Support Portal—Register your WD products and get support information customized to your needs.
Warranty & RMA Services—Get warranty, product replacement (RMA), RMA status, and data recovery information.
Knowledge Base—Search by keyword, phrase, or answer ID.
Installation—Get online installation help for your WD product or software.
WD Community—Share your thoughts and connect with other WD users
Online Learning Center — Start here to get the most out of your personal cloud storage device (http://www.wd.com/setup).
Contacting WD Technical Support
When contacting WD for support have your WD product serial number, system hardware, and system software versions available.
North America |
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Europe (toll free)* |
00800 ASK4 WDEU (00800 27549338) |
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English |
800.ASK.4WDC |
Europe |
+31 880062100 |
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(800.272.4932) |
Middle East |
+31 880062100 |
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Spanish |
800.832.4778 |
Africa |
+31 880062100 |
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Mexico |
001 8002754932 |
Russia |
8 10 8002 335 5011 |
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South America |
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Asia Pacific |
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Chile |
1230 020 5871 |
Australia |
1800 429 861 |
/ 0011 800 2275 4932 |
Colombia |
009 800-83247788 |
China |
800 820 6682 |
/ 400 627 6682 |
Venezuela |
+31.880062100 |
Hong Kong |
3057 9031 |
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Peru |
0800-54003 |
India |
1800 200 5789 / 1800 419 5591 |
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Uruguay |
00 413 598 3787 |
Indonesia |
001 803 852 3993 |
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Argentina |
0800 4440839 |
Japan |
0800 805 7293 |
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Brazil |
0800 8917630 |
Korea |
02 2120 3415 |
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Malaysia |
1800 817 477 |
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New Zealand |
0508 555 639 |
/ 00800 2275 4932 |
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Philippines |
1800 1855 0277 |
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Singapore |
1800 608 6008 |
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Taiwan |
0800 225 593 |
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Thailand |
00 1800 852 5913 |
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Other countries |
+86 21 2603 7560 |
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* Toll free number is available in the following countries: Austria, Belgium, Czech Republic, Denmark, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Slovakia, Spain, Sweden, Switzerland, United Kingdom.
Registering Your WD Product
Register your WD product to get the latest updates and special offers. You can easily register your drive online at http://register.wd.com or by using WD My Cloud personal cloud storage software.
Table of Contents
WD Service and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii Registering Your WD Product . . . . . . . . . . . . . . . . . . . . . . . . . . . .iii
1 Important User Information . . . . . . . . . . . . . . . . . . . . 1
Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Recording Your WD Product Information. . . . . . . . . . . . . . . . . . . . 2
2 Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Product Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Pre-installation Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Handling Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
3 Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Preparing your Device for Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Setting Up your Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Accessing Content . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
4 The Dashboard at a Glance . . . . . . . . . . . . . . . . . . . 15
Launching the Dashboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
The Dashboard Home Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Common Tasks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
5 Managing Users and Groups . . . . . . . . . . . . . . . . . 29
About Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
About Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
6 Managing Shares . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
About Shares . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
7 Accessing Your Cloud Remotely . . . . . . . . . . . . . . 41
Enabling Cloud Access for the WD My Cloud Device . . . . . . . . . 41 Configuring Cloud Access for a User . . . . . . . . . . . . . . . . . . . . . . 41 Access Your Files with iOS and Android Mobile Apps . . . . . . . . . 42
WD MY CLOUD USER MANUAL |
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8 Backing Up and Retrieving Files . . . . . . . . . . . . . . . 47
About Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Managing a USB Device and USB Backups . . . . . . . . . . . . . . . . 47
Remote Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Internal Backups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Viewing Backup Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Modifying a Backup Job. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Deleting a Backup Job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Cloud Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Camera Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
9 Managing Storage on WD My Cloud . . . . . . . . . . . 57
About Storage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
RAID Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Disk Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
iSCSI Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Volume Virtualization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
10 Managing Apps on WD My Cloud . . . . . . . . . . . . . . 65
About Apps. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Managing Apps. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
11 Playing/Streaming Videos, Photos, & Music . . . . . 67
Media Servers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Media Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Enabling DLNA and iTunes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Accessing Your My Cloud Device Using Media Players . . . . . . . 71
Accessing Your My Cloud Device Using iTunes . . . . . . . . . . . . . 72
12 Configuring Settings . . . . . . . . . . . . . . . . . . . . . . . . 74
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Firmware Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
13 Regulatory Information . . . . . . . . . . . . . . . . . . . . . 102
Regulatory Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
WD MY CLOUD USER MANUAL |
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14 Appendices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Appendix A: WD My Cloud Quick User Guide . . . . . . . . . . . . . . 104 Appendix B: Safe Mode Firmware Update Procedures . . . . . . . 108 Appendix C: WD My Cloud Action Icons . . . . . . . . . . . . . . . . . . 109 Appendix D: WD My Cloud Device URLs and Names . . . . . . . . 111 Appendix E: Creating a User Import File . . . . . . . . . . . . . . . . . . 112
15 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
WD MY CLOUD USER MANUAL |
iii |
IMPORTANT USER INFORMATION
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Important User Information |
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Important Safety Instructions |
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Recording Your WD Product Information |
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Important Safety Instructions |
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This device is designed and manufactured to assure personal safety. Improper use can |
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result in electric shock or fire hazard. The safeguards incorporated into this unit will protect |
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you if you observe the following procedures for installation, use, and servicing. |
Follow all warnings and instructions marked on the product.
Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning.
Do not use this product near any liquids.
Do not place this product on an unstable surface. The product may fall, causing serious damage to the product.
Do not drop the product.
Do not block the slots and openings on the top and bottom of the chassis; to ensure proper ventilation and reliable operation of the product and to protect it from overheating, these openings must not be blocked or covered. Making sure the drive is standing upright also helps prevent overheating.
Operate this product only from the type of power indicated on the marking label. If you are not sure of the type of power available, consult your dealer or local power company.
Do not allow anything to rest on the power cord. Do not locate this product where persons will walk on the cord.
If an extension cord is used with this product, make sure that the total ampere rating of the equipment plugged into the extension cord does not exceed the extension cord ampere rating. Also, make sure that the total rating of all products plugged into the wall outlet does not exceed the fuse rating.
Never push objects of any kind into this product through the chassis slots as they may touch dangerous voltage points or short out parts that could result in a fire or electric shock.
Unplug this product from the wall outlet and refer servicing to qualified service personnel under the following conditions:
-When the power cord or plug is damaged or frayed.
-If liquid has been spilled on the product.
-If the product has been exposed to rain or water.
-If the product does not operate normally when the operating instructions are followed. Adjust only those controls that are covered by the operating instructions since improper adjustment may result in damage and require extensive work to the product by a qualified technician to restore the product to normal condition.
-If the product has been dropped or the chassis has been damaged.
-If the product exhibits a distinct change in performance, contact WD Customer Support at http://support.wd.com.
WD MY CLOUD USER MANUAL |
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IMPORTANT USER INFORMATION
Recording Your WD Product Information
Remember to write down the following WD product information, which is used for setup and technical support. Your WD product information is found on the label on the back of the device.
-Serial Number
-Model Number
-Purchase Date
-System and Software Notes
WD MY CLOUD USER MANUAL |
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PRODUCT OVERVIEW
2 Product Overview
Package Contents
Requirements
Product Components
Pre-installation Instructions
Handling Precautions
Package Contents
WD My Cloud Personal Cloud Storage device
Ethernet cable
AC power adapter
Quick Install Guide
For information on additional accessories for this product, visit:
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www.shopwd.com or www.wdstore.com |
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www.shopwd.ca or www.wdstore.ca |
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www.shopwd.eu or www.wdstore.eu |
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All others |
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Contact WD Technical Support in your region. For a list of |
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Technical Support contacts, visit http://support.wd.com and see |
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Knowledge Base Answer ID 1048. |
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Requirements |
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Operating System |
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Windows® |
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Mac OS X® |
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Windows 8.1 |
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Yosemite (Mac OS 10.10) |
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Windows 8 |
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Maverick (Mac OS 10.9) |
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Windows 7 |
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Mountain Lion (Mac OS 10.8) |
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Windows Vista® |
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Note: Compatibility may vary depending on your computer’s hardware configuration and operating system.
Web Browsers
Internet Explorer 10.0 and later on supported Windows computers.
Safari 6.0 and later on supported Windows and Mac computers.
Firefox 29 and later on supported Windows and Mac computers.
Google Chrome 31 and later on supported Windows and Mac computers.
Local Network
Router/switch (Gigabit is recommended to maximize performance.)
WD MY CLOUD USER MANUAL |
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PRODUCT OVERVIEW
Internet
Broadband Internet connection is required for initial setup and software downloads, as well as for remote access and mobile apps.
Product Components
2-Bay Front View (WD My Cloud DL2100 & WD My Cloud EX2100)
Drive Bay Doors
Power button
Copy USB button
USB 3.0 port
Drive LEDs
WD MY CLOUD USER MANUAL |
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PRODUCT OVERVIEW
2-Bay Back View (WD My Cloud DL2100 & WD My Cloud EX2100)
Kensington®
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Reset button |
Security Slot |
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USB 3.0 port |
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Ethernet Link LED
Ethernet Activity LED
Ethernet ports
Ethernet Link LED
Ethernet Activity LED
External DC in
Power Ports*
* WD My Cloud EX2100 device contains 1 External DC in Power Port
WD MY CLOUD USER MANUAL |
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PRODUCT OVERVIEW
4-Bay Front View (WD My Cloud DL4100 & WD My Cloud EX4100)
LCD Display |
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Scroll buttons |
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Power button 
Drive Bay Doors
Copy USB button 
USB 3.0 port 
Drive LEDs
4-Bay Back View (WD My Cloud DL4100 & WD My Cloud EX4100)
Reset button
USB 2.0 port*
USB 3.0 port*
Ethernet Link LED
Ethernet Activity LED
Ethernet ports
Ethernet Link LED
Ethernet Activity LED
Kensington® |
External DC in |
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Power Ports* |
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Security Slot |
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* WD My Cloud EX4100 device contains 3 USB 3.0 ports (1front port; 2 back ports)
WD MY CLOUD USER MANUAL |
6 |
PRODUCT OVERVIEW
Component |
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Description |
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Ethernet port |
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Connects the device to a local network. |
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USB 2.0 port |
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Connects to a USB hard drive for additional storage. |
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This port is only available on 4-bay My Cloud devices. |
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USB 3.0 port |
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Connects to a USB hard drive for additional storage. |
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Reset button |
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Restores settings such as the Admin user name and password for |
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the device. |
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Power port |
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Connects the device to an AC adapter and the power outlet. |
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Kensington |
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For device security, the device is equipped with a security slot that |
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security slot |
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supports a standard Kensington security cable. |
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Visit http://www.kensington.com/ for more information. |
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LEDs
Front Panel Power LED
The following table describes the front panel power LED behavior.
State |
Color |
Appearance |
State Description |
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Power Down |
Not lit |
N/A |
Drive is off. |
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Standby |
Blue |
Pulsing |
Drive is in standby mode. |
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Powering Up |
Blue |
Blinking |
Device is powering on or in the process of |
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updating the firmware. |
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Power Up |
Blue |
Solid |
Device is in a powered up state. |
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Power Up (degraded) |
Red |
Blinking |
Device is powered up but the volume is |
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degraded. |
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Action required |
Red |
Blinking |
A condition, such as a network cable |
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having become unplugged, which requires |
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you to act. |
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WD MY CLOUD USER MANUAL |
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PRODUCT OVERVIEW
Back Panel Ethernet (Network) LEDs
The following table describes the network and activity LEDs:
Note: Looking at the Ethernet port, the LED on the top right is the Activity LED, and the one on the bottom right is the Link LED.
State |
LED |
Appearance |
State Description |
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Link down |
Link |
Off |
Cable or device is not plugged in, or other |
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end of link is not operational. |
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Link up – 10/100 |
Link |
Yellow |
Cable is plugged in, and both ends of the |
Mbps connection |
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link have successfully established |
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communications. 10/100 Mbps network |
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connection. |
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Link up – 1000 |
Link |
Green |
Cable is plugged in, and both ends of the |
Mbps connection |
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link have successfully established |
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communications. 10/100/1000 Mbps |
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network connection. |
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Link idle |
Activity |
Solid |
Active communication is not in progress. |
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Link busy |
Activity |
Green - Blinks |
Active communication is in progress. |
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Pre-installation Instructions
Before beginning installation, select a suitable location for your device to obtain maximum efficiency. Place it in a location that is:
Near a grounded power outlet.
Clean and dust free.
On a stable surface free from vibration.
Well ventilated, with nothing blocking or covering the slots and openings.
Away from fields of electrical devices such as air conditioners, radio, and television receivers.
Handling Precautions
WD products are precision instruments and must be handled with care during unpacking and installation. Rough handling, shock, or vibration can damage the device drives. Observe the following precautions when unpacking and installing your external storage product:
Do not drop or jolt the device.
Do not move the device while it is powered on.
Do not use this product as a portable device.
Do not remove both data drives at the same time. This will cause your device to become unresponsive.
WD MY CLOUD USER MANUAL |
8 |
GETTING STARTED
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Getting Started |
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Preparing your Device for Use |
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Setting Up your Device |
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Accessing Content |
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It’s easy to set up the WD My Cloud Personal Cloud Storage device -- just unpack your |
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device, connect it, and wait for the Power LED on the front of your device to turn a solid |
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blue. Then either download and run the quick setup software, available at |
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http://www.wd.com/setup, or setup your device from your web browser. |
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Note: For information about safely shutting down and disconnecting the device, |
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see “Logging Out and Shutting Down your Device” on page 27. |
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Preparing your Device for Use |
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There are a few steps you need to take in order to get your device up and running. Follow |
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the steps outlined below to prepare your device for use. |
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Adding a Hard Drive to your Device |
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Use the following steps to install the hard drive in your My Cloud device. |
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Note: If your My Cloud device came with the drive pre-installed, continue to |
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“Physically Connecting your Device” on page 10. |
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Pull the handle on the front of the hard drive toward you. |
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Slide the approved drive into the drive bay, making sure that it is properly seated and is |
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facing the correct direction. |
3.Using some force, snap the drive handle shut.
4.Follow steps 1 - 3 for all hard drives on your device.
WD MY CLOUD USER MANUAL |
9 |
GETTING STARTED
Physically Connecting your Device
1
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3
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Follow the steps below to connect the WD My Cloud Personal Cloud Storage device to a home or small office network.
Important: To avoid overheating, make sure the device is upright as shown in the illustration above and nothing is blocking or covering the slots and openings on the top and bottom of the device. In the event of overheating, the device will perform a safe shutdown, interrupting all processes currently being performed. If this occurs, data may be lost.
Important: We recommend that you use the enclosed Ethernet cable for optimal performance.
1.Using the provided Ethernet cable, connect one end of the Ethernet cable to the Ethernet port located on the back of the device.
2.Connect the other end of the Ethernet cable directly into a router or network switch port.
3.Connect one end of the power adapter into the power supply socket on the back of the device.
4.Plug the other end of the power adapter into a power outlet. The unit powers up automatically.
Important: Wait for the WD My Cloud device to finish powering up (approximately three minutes) before configuring it. You will know it is ready when the power LED stops blinking and turns a solid blue.
5.When the power LED on your device turns a solid blue, continue to “Setting Up your Device” on page 11.
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10 |
GETTING STARTED
Setting Up your Device
Use the following steps to set up your device using your web browser (for browser requirements, see “Web Browsers” on page 3).
If you chose not to set up the software for your device, you can still:
Use your WD My Cloud personal cloud storage device as an external hard drive, dragging and dropping files to and from it. (See “Accessing Content” on page 13.)
Configure the device using the WD My Cloud device’s dashboard. (See “The Dashboard at a Glance” on page 15.)
Back up files using USB, Remote, Internal, Cloud, and Camera backup. (See “Backing Up and Retrieving Files” on page 47.)
1.Open a browser and enter your device URL (see “Appendix D: WD My Cloud Device URLs and Names” on page 111 for a list of device URLs), then click Enter.
The login page appears:
2.Click Login. You do not need to enter a password because you haven’t set one up yet. The Choose your language screen appears:
3.From the drop-down list, select the language you’d like to use for the user interface.
4.Click the Western Digital End User License Agreement link to read the Western Digital End User License Agreement.
If you agree, click I accept or return to the previous page and click the I agree check box.
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11 |
GETTING STARTED
5.Click Continue. The Getting Started screen appears.
6.Enter a password in both the Password and Confirm Password fields.
If you do not wish to create a password at this time, leave both fields blank.
7.Click Next. The Setup Cloud Access page appears.
8.Enter your first name, last name, and email address, then click Save. The email address is needed if you want to create an account with remote access capability.
If you’d like to enter additional user accounts:
-Enter the user name, first name, last name, and email address for the new user account, then click Save.
Note: If you entered an email address, ensure that the user checks their email account. They will receives an email with instructions on how to set up and activate a password for cloud access.
-Continue the above step for all user accounts you’d like to add.
Note: The My Cloud app provides free remote access to your personal cloud device. Once you create your account, you can access your device using your mobile devices with Internet access and from the WD My Cloud desktop app.
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GETTING STARTED
9.Click Next. The next final Getting Started screen appears:
The screen provides three links to important processes, which are discussed in later chapters:
Upload Content: See “Accessing Content” on page 13.
Backup PC/Mac: See “Backing Up and Retrieving Files” on page 47.
Access Mobile App: See “Access Your Files with iOS and Android Mobile Apps” on page 42.
10.Do the following (optional):
To have your device’s firmware updated automatically, click the Automatically update device firmware when available check box.
To register your device, click the Register the WD My Cloud device to receive continuous product support check box.
To participate in the product improvement program, click Participate in Product Improvement Program check box.
11.Click Finish to display the WD My Cloud dashboard. For instructions on using the dashboard, see “The Dashboard Home Page” on page 17.
Accessing Content
The WD My Cloud device’s Public folder contains Shared Music, Shared Pictures, and Shared Videos subfolders. The existing content of the subfolders are files that you dragged and dropped or files that have been backed up from your computer or an attached USB drive.
Note: Any of the folders can hold any file type.
Once you’ve physically connected your WD My Cloud device (see “Preparing your Device for Use” on page 9), use the following steps to access the contents of your device.
If your operating systems is... Then...
Windows 8 / Windows 8.1 |
1. |
On the Start page, type Computer. |
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Click Computer. |
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Double-click the WD My Cloud device (see “Appendix D: |
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WD My Cloud Device URLs and Names” on page 111 for a |
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list of device names) and locate the device’s Public folder. |
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Double-click the Public folder to display the Shared Music, |
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Shared Pictures, and Shared Videos subfolders. You can |
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Click |
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Cloud device (see “Appendix D: WD My Cloud Device |
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URLs and Names” on page 111 for a list of device names) |
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and, if required, enter your share credentials. The device’s |
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Public and private folders (shares) appear. |
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Double-click the Public folder to display the Shared Music, |
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Shared Pictures, and Shared Videos subfolders. You can |
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now drag and drop files into (and from) the shared media |
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GETTING STARTED |
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Then... |
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Mac OS X |
1. |
In a Finder window, click the WD My Cloud device (see |
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(Yosemite, Maverick, Mountain Lion, |
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“Appendix D: WD My Cloud Device URLs and Names” on |
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Lion) |
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page 111 for a list of device names) under the shared items |
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in the side bar. |
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If presented with an authorization page, enter your |
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Username and password or select Guest and click |
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Connect to display the Public share. |
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Double-click the Public folder to display the subfolders: |
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Shared Music, Shared Pictures, and Shared Videos. You can |
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now drag and drop files into the shared folders using Finder. |
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If you want to create a shared drive icon permanently on |
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your desktop, create an alias. There are two ways to do this: |
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Note: Before creating an alias, click Finder > Preferences > General and make sure Connected Servers is checked.
-Click the item you wish to alias (e.g., Shared Music), hold down the mouse button, hold down the Cmd and Option keys simultaneously, then drag the item to where you’d like to make an alias. Instead of moving the original item, this action creates an alias at the new location.
-OR -
-Right-click the item you want to alias (e.g., Shared Music) and click File > Make Alias.
Mapping the Public Folder (Windows)
To map the WD My Cloud Public folder for quick access in the future:
1.In Windows Explorer, under Network, click the WD My Cloud device (see “Appendix D: WD My Cloud Device URLs and Names” on page 111 for a list of device names).
2.Right-click the Public folder and select Map Network Drive from the menu.
3.Select an available letter from the Drive drop-down list.
4.Select the Reconnect at login check box.
5.Click Finish. Your Public drive is now mapped.
WD MY CLOUD USER MANUAL |
14 |
THE DASHBOARD AT A GLANCE
4 The Dashboard at a Glance
Launching the Dashboard
The Dashboard Home Page Information Icons Navigation Icons
Viewing Device Status and Making Updates on the Home Page Managing Alerts
Obtaining Customer Support
Logging Out and Shutting Down your Device Common Tasks
Use the WD My Cloud dashboard to configure settings and to manage the device. For example, you can set up user accounts and restrict access to the files on your
WD My Cloud device, set up folders for storing files, enable remote access, and customize the device to suit your needs.
Note: If this is the first time you are opening the dashboard, see “Setting Up your
Device” on page 11.
Launching the Dashboard
Use one of the following methods to launch the dashboard.
Note: WD Quick View™ and WD SmartWare™ are helpful WD apps that you can download from the online Learning Center Downloads page at http://wd.com/setup/
IF you want to launch from . . . |
THEN . . . |
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Desktop Icon |
Double-click the dashboard icon to launch the WD My |
(This icon is installed on your |
Cloud dashboard. |
desktop when you use the setup |
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software) |
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THE DASHBOARD AT A GLANCE |
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IF you want to launch from . . . |
THEN . . . |
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A web browser or Windows |
Using Device Name: |
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Explorer |
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Enter the name of your WD My Cloud device in the |
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browser’s address field (see “Appendix D: WD My |
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Cloud Device URLs and Names” on page 111 for a list |
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http://<device name> (Windows) |
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http://<device name>.local (Mac) |
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(Example: http://wdmycloud.local) |
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2. |
Click Go. |
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Using IP Address:
1.Enter the IP address of your WD My Cloud device in the browser’s address field: http://<IP Address>. You can find the IP address from your router’s user interface.
-For 4-bay WD My Cloud devices, the IP address can be found in Status LCD on the front of the device.
2.Click Go.
Windows 8 / Windows 8.1 |
1. |
On the Start page, type Computer. |
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2. |
Click Computer. |
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3. |
In the left pane, click Network. |
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4. |
In the right panel, locate your WD My Cloud device |
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under Storage. |
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5. |
Double-click the device, or right-click and select View |
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device webpage from the resulting menu. |
Windows 7/ Windows Vista |
1. Click |
> Computer. |
2.In the left panel, select Network.
3.In the right panel, locate your WD My Cloud device under Storage.
4.Double-click the device, or right-click and select View device webpage from the resulting menu.
Mac OS X |
1. Click the Safari icon |
> bookmark icon |
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> |
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Bonjour. |
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2.Double-click the WD My Cloud device on the network.
Mobile Devices |
iOS Devices: |
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1. |
Open a browser. |
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2. |
In the Address bar, enter |
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http://<device name>.local. |
Android Devices:
1.Open a browser.
2.In the Address bar, enter http://<device name>.
WD MY CLOUD USER MANUAL |
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THE DASHBOARD AT A GLANCE |
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IF you want to launch from . . . |
THEN . . . |
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WD Quick View icon |
1. |
Click the WD Quick View icon. |
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Select your WD My Cloud device and then |
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Dashboard. |
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WD SmartWare |
1. |
On the WD SmartWare app, select your |
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WD My Cloud device. |
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Click the Settings tab to display the Main Settings |
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page. |
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Click Setup Drive. |
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The Dashboard Home Page
The WD My Cloud Home page has an information bar at the top right, a navigation icon bar across the page, and an instant overview of the status of the device’s main functions with links for updating settings.
Information
Icons
Navigation
Icons
Status and update panels
WD MY CLOUD USER MANUAL |
17 |
THE DASHBOARD AT A GLANCE
Information Icons
The Information Icons, at the top of the page, provide quick access to:
Attached USB device(s)
Device alerts
Online Help and Support
User information.
Icon |
Name |
Actions |
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USB device attached to the WD My Cloud device
Click to display the USB device(s) connected. The icon is dim if no USB device is attached.
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Alert Notifications |
Click to display recent alerts about new |
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firmware and network issues. |
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Help |
Click to access the My Cloud Getting Started |
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Wizard, Online Help, Support, and About |
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information. |
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User |
Click to see the user name of the user currently |
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logged into the My Cloud device. You can also |
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Shutdown, Reboot, or Logout of the |
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My Cloud device. |
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Navigation Icons
The Navigation Icons provide access to the various features and settings of your WD My Cloud device.
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Actions |
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Home |
An instant overview of the status of the device’s |
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main functions and provides links for updating |
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those settings. |
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Users |
Create, change, and delete user accounts. |
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Grant users full or limited access to particular |
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shares. |
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Shares |
Create, change, and delete shares and grant |
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specific user accounts full, limited, or no |
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access to particular shares. |
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Cloud Access |
Set up, change, and remove remote cloud |
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access to particular shares. Monitor remote |
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access status. |
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WD MY CLOUD USER MANUAL |
18 |
THE DASHBOARD AT A GLANCE
Icon |
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Actions |
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Backups |
Create backups to: |
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A USB drive. |
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• Another WD My Cloud device on or outside |
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of your network. |
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• Another location on your WD My Cloud |
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device. |
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• Your WD My Cloud device from a camera. |
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Apps |
Add or remove various apps that allow you to |
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use your device more productively. |
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Settings |
Configure advanced settings for your WD My |
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Cloud device, including: |
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General device settings. |
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Network configurations. |
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Media options. |
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Device utility tasks. |
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Notification settings. |
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Firmware update settings. |
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Storage |
Select and specify how you want the WD My |
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Cloud device to store your data. |
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Viewing Device Status and Making Updates on the Home Page
The main body of the Home page shows the status of the device and its functions and provides shortcuts to the most necessary tasks.
WD MY CLOUD USER MANUAL |
19 |
THE DASHBOARD AT A GLANCE
Capacity
The Capacity panel displays the amount of storage remaining on your WD My Cloud device and how the storage is allocated.
Note: Storage allocation information only appears when the Cloud Services option is ON. See “Cloud Access” on page 77 for steps to enable Cloud Services.
Device
The Device section identifies the overall health of the system, indicates the current version of your firmware, and informs you when firmware updates are available.
Diagnostics
The Diagnostics section displays a snapshot of the system’s components and identifies the overall health of the WD My Cloud device.
1.To see details about the status of system’s components, click the arrow in the Device area.
2.To return to the Home page, click Close.
WD MY CLOUD USER MANUAL |
20 |
THE DASHBOARD AT A GLANCE
Firmware
The Firmware section displays the current firmware version loaded on your WD My Cloud device. A green check mark indicates that your firmware is up-to-date.
1.To view whether an updated version of the firmware is available, click the arrow to the right of Firmware to display firmware availability.
2.If an update is available, click Install and Reboot to update your device.
3.To return to the Home page, click OK or Cancel.
Network Activity
The Network Activity panel displays the system activities and processes that are running on your WD My Cloud device. At a glance, you can see the network, CPU, and RAM activity.
To view a list of all device activities and processes running on your WD My Cloud device, click the arrow in the Network Activity area.
CPU: Click the right arrow to view the CPU activity. Click Back to return to the Device Activity pane. Click Close to return to the Home page.
WD MY CLOUD USER MANUAL |
21 |
THE DASHBOARD AT A GLANCE
Memory: Click the right arrow to view Memory activity. Click Back to return to the Device Activity pane. Click Close to return to the Home page.
Network: Click the right arrow to view the network activity. Click Back to return to the Device Activity pane. Click Close to return to the Home page.
Process: Click the right arrow to view the process information, including the list of active processes and the amount of CPU and Memory usage for each process. Click Back to return to the Device Activity pane. Click Close to return to the Home page.
WD MY CLOUD USER MANUAL |
22 |
THE DASHBOARD AT A GLANCE
Cloud Devices
The Cloud Devices panel displays the number of cloud and smart devices currently accessing the WD My Cloud device remotely.
1.To add cloud access for a user, click the plus sign (+) in the lower right of the panel.
2.To generate an activation code, click Get Code.
3.Follow the page instructions to connect your tablet or mobile device to the WD My Cloud device.
Users
The Users panel displays the number of users currently set up to use the WD My Cloud device.
WD MY CLOUD USER MANUAL |
23 |
THE DASHBOARD AT A GLANCE
1.To add a user, click the plus (+) sign in the lower right of the panel.
Note: When you enter the email address on the Add User screen, a new cloud access account is created. Once created, the new user receives an email with instructions on how to set up and activate a password for cloud access.
2.Enter the required information and click Save.
Apps
The Apps panel displays the apps currently installed on your WD My Cloud device.
1.To view the installed apps, click the arrow in the lower right of the panel.
Note: To install an app, see “Managing Apps on WD My Cloud” on page 65.
2.Click Details next to the app to view app details.
Click Back to return to the Installed Apps screen.
3.To return to the Home page, click Close.
WD MY CLOUD USER MANUAL |
24 |
THE DASHBOARD AT A GLANCE
Managing Alerts
Alerts display system messages containing pertinent information about the status of your WD My Cloud device. Three types of alerts appear on the upper right of the dashboard.
Alert Icon |
Type of Alert |
Description |
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Informational |
Informational alerts keep you updated on non-vital |
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system information. Example: Reboot Required |
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Warning |
Warnings present a condition that might cause a |
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problem in the future. Example: Network Disconnected |
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Critical |
This alert presents an error or problem that has |
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occurred, usually a system failure. Example: Drive |
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Overheating |
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Viewing Alert Details
1.Click the Alert icon in the upper right corner of the screen.
2.From the Alert list, click the arrow next to the alert you’d like to view, or click View All to review details for all of your alerts.
To view alert details, click the arrow next to the alert.
To close the alert message, click Close.
WD MY CLOUD USER MANUAL |
25 |
THE DASHBOARD AT A GLANCE
Dismissing an Alert
1.Click the Alert icon in the upper right corner of the screen.
2.Select the delete icon next to the alert you’d like to dismiss.
3.To dismiss all alerts, click View All, then Dismiss All.
Obtaining Customer Support
To open the Support page:
1.Click the Help icon on any page to display the Help menu.
2.Click Support to display the following page:
If a problem occurs with the WD My Cloud device, WD Technical Support needs information about your device to troubleshoot and determine the best solution. There are two ways to get your device information and request support:
Run a system report and send it to WD automatically.
Create a system report manually and send it to WD.
The Support page is also where you can help improve WD products by participating in the Product Improvement Program.
Requesting Automated Support
In the Request Automated Customer Support section:
1.Click the Privacy Policy link to review WD's privacy policy.
2.Click the Attach my device’s diagnostic report and request support check box.
3.Click the Request Support button.
WD MY CLOUD USER MANUAL |
26 |
THE DASHBOARD AT A GLANCE
Creating and Saving a System Report
1.In the Create and Save System Report section, click Create and Save. This saves the file to your computer.
2.If desired, email the report to WD Technical Support.
Product Improvement Program
Participating in WD’s Product Improvement Program helps us improve our products. Use the following steps to participate in the Product Improvement Program.
1.In the Product Improvement Program area, review the information on the screen.
2.Click the toggle button to turn on the Product Improvement Program.
Obtaining Other Support
The Support Resources section contains links to additional resources.
To obtain the most recently updated user manual, click the Product Documentation link.
To see answers to frequently asked questions and instructions, click the FAQs link.
To discuss your WD My Cloud device with other users, click the Forum link.
To see WD phone numbers and other contact information, click the Contacts link.
Logging Out and Shutting Down your Device
Shutting down the Device
Use the following steps to safely shut down your WD My Cloud device.
1.Click the User icon in the upper right corner of the screen.
2.Click Shutdown.
3.Review the confirmation message, then click OK. Your WD My Cloud safely shuts down.
Note: You can also shut down your WD My Cloud device by holding the power button on the front of the device for approximately 4 seconds and then releasing it.
Rebooting the Device
1.Click the User icon in the upper right corner of the screen.
2.Click Reboot.
3.Review the confirmation message, then click OK. Your WD My Cloud safely reboots.
Logging Off of your Device
1.Click the User icon in the upper right corner of the screen.
2.Click Logout. Your WD My Cloud logs you out of the device.
WD MY CLOUD USER MANUAL |
27 |
THE DASHBOARD AT A GLANCE
Common Tasks
The next few chapters step you through the procedures for configuring and using the WD My Cloud device. The following table provides shortcuts to instructions for some common tasks.
How do I ... |
See ... |
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Set up the device on my network |
page 11 |
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Use media servers |
page 67 |
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Enable DLNA (Digital Living Network Alliance) and iTunes |
page 69 |
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Shut down or reboot the WD My Cloud device |
page 27 & 94 |
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Update firmware |
page 100 |
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Access content from the device (public and private shares) |
page 13 |
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Add users |
page 29 |
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Create shares |
page 37 |
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Upload and back up content to the device |
page 47 |
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Back up the device |
page 47 |
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Enable or disable remote access for you and people you want to share with |
page 41 |
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Download WD mobile apps |
page 42 |
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Manage storage within your device |
page 57 |
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WD MY CLOUD USER MANUAL |
28 |
MANAGING USERS AND GROUPS
5 Managing Users and Groups
About Users
About Groups
About Users
The Administrator, normally the device owner, is the person in charge of setting up the device. As the WD My Cloud device owner, you have a special user account (admin) that provides you with admin privileges. With these privileges, you can set up and configure the device to your specific needs and add other users to your personal cloud. You also have the power to determine exactly what users can access on the device.
As a default, admin user name does not have a password. You can create one at anytime (see “Updating a User Password” on page 32).
Note: Only one individual at a time can use the Admin logon ID to log into the web browser app. Because of this, ensure that you log out of the
WD My Cloud device web browser app when you are not using it. This allows other users authorized to use the Admin logon ID to access the web browser app. See “Energy Saver” on page 79 to automatically log out of the app after a set amount of time.
The Users screen displays a list of the current users and allows the Administrator to view user details, create new users, create groups, and grant a user access to existing shares and groups.
Viewing Users
1.On the Navigation bar, click Users to display the Set Up Users screen.
2.To view user details, click a user name in the left pane. The user’s profile and share access information appear. A user can have read only, read/write, or no access to a share. See “About Shares” on page 37 for additional information on shares.
Note: The shares in the Share Access section that don’t require access permission are grayed out. Once you make a share private, the share appears in the list and you can edit it. (See “Editing Share Settings” on page 38.)
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Adding a Single User
The Admin adds user accounts and sets the parameters of the shares that a user can access. Use the following steps to add a single user account.
Note: You can add up to 512 users to your device.
1.To add a user, click the Add User icon in the lower left side of the screen.
2.Enter the user information on the screen, then click Save.
The new user account is created and appears on the screen.
When you enter the email address on the Add User screen, a new cloud access account is created. Once created, the new user receives an email with instructions on how to set up and activate a password for cloud access.
Adding Multiple Users
Use the following steps to add multiple user accounts.
1.To add multiple users, click Add Multiple Users in the lower left side of the screen.
2.Select an option, then click Next.
Create Multiple Users: Allows you to enter users manually. See “Creating Multiple Users” on page 31.
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Import Users: Allows you to import a list of users into the device. Continue to “Import Multiple Users” on page 31.
Creating Multiple Users
1.Enter the following information on the Create Multiple Users screen, then click Next:
User Name Prefix: Enter a prefix for your user name. This will be added to the Account Prefix to create the User Name (Example: HR).
Account Prefix: Enter a numeric account prefix. This will be added to the User Name Prefix to create the User Name (Example: 143).
Number of Users: Enter the number of user accounts you’d like to create. The maximum number you can add appears to the right.
Password: Enter a password for the user accounts.
Confirm Password: Confirm the password for the user accounts.
Overwrite Duplicate Accounts (optional): Select this check box to overwrite any existing duplicate accounts on your device.
2.To assign the new users to a group, click the check box next to a group, then click
Next.
3.Enter the Quota Amount or leave the values blank for unlimited space, then click Next. (See “User Quotas” on page 32.)
4.Your new user accounts appear on screen. Click Save to save them to your device.
Import Multiple Users
1.Click Download to download a .txt file identifying the format you’ll need to set up your user import file.
2.Create and save your import file. For details on how to create and format your user import file, see “Appendix E: Creating a User Import File” on page 112.
3.Click Import User List and select the import file you created.
4.Click Next.
5.Select the group(s) you’d like the new user accounts to have access to, then click
Next.
6.Click Save. Your new user accounts save to your personal cloud.
Editing User Settings
1.On the Set Up Users screen, select the user whose information you want to edit. The User Profile and Share Access panels display.
2.Modify the required and optional settings, as desired.
3.Assign an access level for private shares in the Share Access area. (See “Making a Share Private” on page 39 for information on creating a private share.)
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Updating a User Password
When viewing details about a user, the Admin can add or change the user’s password (no password is the default setting).
Use the following steps to update a user password.
1.On the Set Up Users screen, select a user from the list in the left pane.
2.In the User Profile area, click the toggle button if no password has been previously created, then continue to Step 4 below.
3.Click Configure to the right of the toggle button if you’d like to edit an existing password.
4.Enter the new password in both the Password and Confirm Password fields.
5.Click Save.
Assigning a User to a Group
Use the following steps to assign a user account to a user group. See “About Groups” on page 34 for information about User Groups.
1.On the Set Up Users screen, select a user from the left pane.
2.In the Group Membership field, click Configure.
3.Select the check box next to the group you’d like the user to join, then click Save.
User Quotas
A quota determines the amount of disk space allocated to the user on the
WD My Cloud device. Provided below are the rules for assigning user quotas and the steps to assign a quota to a user account.
Quota Rules
Assigning user quotas allows you to better control the disk space allocated to a user or a group. There are various rules dictating which quota takes precedence over another.
Note: If user permissions and group permissions differ, the most restrictive permission takes precedence.
A User quota must be less than or equal to the group quota (e.g., if your group has a 20 GB quota and you try to set the user quota to 30 GB quota, you will be prompted to reduce your user quota to be equal to or less then the group quota).
If the user quota is not set, the group quota is assigned to the user.
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When a user quota is set prior to the user joining a group and a group is assigned:
-If the user quota is more than the group quota, the individual user‘s quota is automatically reduced to the group quota amount.
-If the user quota is less than or equal to the group quota, the individual user quota remains unchanged.
Assigning User Quotas
1.On the Set Up Users screen, select a user from the left pane.
2.In the Quotas field, click Configure.
3.Enter the amount of space to assign to the user on the WD My Cloud device.
To assign unlimited space, leave the Quota Amount field blank.
4.Click Save.
Removing a User
Use the following steps to delete users from the WD My Cloud device.
Note: The Admin account cannot be deleted.
1.On the Set Up Users screen, in the left pane, select the user you’d like to delete.
2.Click the Remove User icon.
3.In response to the confirmation message, click OK. The user account is removed from the device and no longer appears in the user account list.
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