WD EX4100 User Manual
WD My Cloud
™
User Manual
• WD My Cloud DL2100
• WD My Cloud DL4100
• WD My Cloud EX2100
• WD My Cloud EX4100
WD Service and Support
Should you encounter any problem, please give us an opportunity to address it before returning this
product. Most technical support questions can be answered through our knowledge base or email
support service at http://support.wd.com. If the answer is not available or if you prefer, please
contact WD at the best telephone number shown below.
Your product includes 30 days of free telephone support during the warranty period. This 30-day
period starts on the date of your first telephone contact with WD Technical Support. Email support is
free for the entire warranty period and our extensive knowledge base is available 24/7. To help us
keep you informed of new features and services, remember to register your product online at
http://register.wd.com.
Accessing Online Support
Visit our product support website at http://support.wd.com and choose from these topics:
Downloads—Download drivers, software, and updates for your WD product.
WD Support Portal—Register your WD products and get support information customized to
your needs.
Warranty & RMA Services—Get warranty, product replacement (RMA), RMA status, and data
recovery information.
Knowledge Base—Search by keyword, phrase, or answer ID.
Installation—Get online installation help for your WD product or software.
WD Community—Share your thoughts and connect with other WD users
Online Learning Center — Start here to get the most out of your personal cloud storage
device (http://www.wd.com/setup).
Contacting WD Technical Support
When contacting WD for support have your WD product serial number, system hardware, and
system software versions available.
North America Europe (toll free)*
English 800.ASK.4WDC
(800.272.4932)
Spanish 800.832.4778
Mexico
South America Asia Pacific
Chile 1230 020 5871 Australia 1800 429 861 / 0011 800 2275 4932
Colombia 009 800-83247788 China 800 820 6682 / 400 627 6682
Venezuela +31.880062100 Hong Kong 3057 9031
Peru 0800-54003 India 1800 200 5789 / 1800 419 5591
Uruguay 00 413 598 3787 Indonesia 001 803 852 3993
Argentina 0800 4440839 Japan 0800 805 7293
Brazil 0800 8917630 Korea 02 2120 3415
001 8002754932
Europe
Middle East
Africa
Russia
Malaysia 1800 817 477
New Zealand 0508 555 639 / 00800 2275 4932
Philippines 1800 1855 0277
Singapore 1800 608 6008
Taiwan 0800 225 593
Thailand 00 1800 852 5913
Other countries +86 21 2603 7560
00800 ASK4 WDEU (00800 27549338)
+31 880062100
+31 880062100
+31 880062100
8 10 8002 335 5011
* Toll free number is available in the following countries: Austria, Belgium, Czech Republic, Denmark, France, Germany,
Ireland, Italy, Netherlands, Norway, Poland, Slovakia, Spain, Sweden, Switzerland, United Kingdom.
Registering Your WD Product
Register your WD product to get the latest updates and special offers. You can easily register your
drive online at http://register.wd.com or by using WD My Cloud personal cloud storage software.
Table of Contents
WD Service and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
Registering Your WD Product . . . . . . . . . . . . . . . . . . . . . . . . . . . .iii
1 Important User Information . . . . . . . . . . . . . . . . . . . . 1
Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Recording Your WD Product Information . . . . . . . . . . . . . . . . . . . . 2
2 Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Product Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Pre-installation Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Handling Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
3 Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Preparing your Device for Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Setting Up your Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Accessing Content . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
4 The Dashboard at a Glance . . . . . . . . . . . . . . . . . . . 15
Launching the Dashboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
The Dashboard Home Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Common Tasks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
5 Managing Users and Groups . . . . . . . . . . . . . . . . . 29
About Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
About Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
6 Managing Shares . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
About Shares . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
7 Accessing Your Cloud Remotely . . . . . . . . . . . . . . 41
Enabling Cloud Access for the WD My Cloud Device . . . . . . . . .41
Configuring Cloud Access for a User . . . . . . . . . . . . . . . . . . . . . . 41
Access Your Files with iOS and Android Mobile Apps . . . . . . . . .42
WD MY CLOUD USER MANUAL
i
8 Backing Up and Retrieving Files . . . . . . . . . . . . . . . 47
About Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Managing a USB Device and USB Backups . . . . . . . . . . . . . . . . 47
Remote Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Internal Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Viewing Backup Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Modifying a Backup Job. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Deleting a Backup Job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Cloud Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Camera Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
9 Managing Storage on WD My Cloud . . . . . . . . . . . 57
About Storage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
RAID Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Disk Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
iSCSI Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Volume Virtualization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
10 Managing Apps on WD My Cloud . . . . . . . . . . . . . . 65
About Apps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Managing Apps. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
11 Playing/Streaming Videos, Photos, & Music . . . . . 67
Media Servers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Media Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Enabling DLNA and iTunes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Accessing Your My Cloud Device Using Media Players . . . . . . .71
Accessing Your My Cloud Device Using iTunes . . . . . . . . . . . . . 72
12 Configuring Settings . . . . . . . . . . . . . . . . . . . . . . . . 74
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Firmware Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
13 Regulatory Information . . . . . . . . . . . . . . . . . . . . . 102
Regulatory Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
WD MY CLOUD USER MANUAL
ii
14 Appendices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Appendix A: WD My Cloud Quick User Guide . . . . . . . . . . . . . . 104
Appendix B: Safe Mode Firmware Update Procedures . . . . . . . 108
Appendix C: WD My Cloud Action Icons . . . . . . . . . . . . . . . . . . 109
Appendix D: WD My Cloud Device URLs and Names . . . . . . . . 111
Appendix E: Creating a User Import File . . . . . . . . . . . . . . . . . . 112
15 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
WD MY CLOUD USER MANUAL
iii
1
IMPORTANT USER INFORMATION
Important User Information
Important Safety Instructions
Recording Your WD Product Information
Important Safety Instructions
This device is designed and manufactured to assure personal safety. Improper use can
result in electric shock or fire hazard. The safeguards incorporated into this unit will protect
you if you observe the following procedures for installation, use, and servicing.
Follow all warnings and instructions marked on the product.
Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners
or aerosol cleaners. Use a damp cloth for cleaning.
Do not use this product near any liquids.
Do not place this product on an unstable surface. The product may fall, causing
serious damage to the product.
Do not drop the product.
Do not block the slots and openings on the top and bottom of the chassis; to ensure
proper ventilation and reliable operation of the product and to protect it from
overheating, these openings must not be blocked or covered. Making sure the drive
is standing upright also helps prevent overheating.
Operate this product only from the type of power indicated on the marking label. If
you are not sure of the type of power available, consult your dealer or local power
company.
Do not allow anything to rest on the power cord. Do not locate this product where
persons will walk on the cord.
If an extension cord is used with this product, make sure that the total ampere rating
of the equipment plugged into the extension cord does not exceed the extension
cord ampere rating. Also, make sure that the total rating of all products plugged into
the wall outlet does not exceed the fuse rating.
Never push objects of any kind into this product through the chassis slots as they
may touch dangerous voltage points or short out parts that could result in a fire or
electric shock.
Unplug this product from the wall outlet and refer servicing to qualified service
personnel under the following conditions:
- When the power cord or plug is damaged or frayed.
- If liquid has been spilled on the product.
- If the product has been exposed to rain or water.
- If the product does not operate normally when the operating instructions are
followed. Adjust only those controls that ar
since improper adjustment may result in damage and require extensive work to the
product by a qualified technician to restore the product to normal condition.
- If the product has been dropped or the chassis has been damaged.
- If the product exhibits a distinct change in performance, contact WD Customer
Support at
WD MY CLOUD USER MANUAL
http://support.wd.com.
e covered by the operating instructions
1
IMPORTANT USER INFORMATION
Recording Your WD Product Information
Remember to write down the following WD product information, which is used for setup and
technical support. Your WD product information is found on the label on the back of the
device.
- Serial Number
- Model Number
- Purchase Date
- System and Software Notes
WD MY CLOUD USER MANUAL
2
2
Product Overview
Package Contents
Requirements
Product Components
Pre-installation Instructions
Handling Precautions
Package Contents
WD My Cloud Personal Cloud Storage device
Ethernet cable
AC power adapter
Quick Install Guide
For information on additional accessories for this product, visit:
US www.shopwd.com or www.wdstore.com
Canada www.shopwd.ca or www.wdstore.ca
PRODUCT OVERVIEW
Europe www.shopwd.eu or
All others Contact WD Technical Support in your region. For a list of
Technical Support contacts, visit http://support.wd.com an
Knowledge Base Answer ID 1048.
Requirements
Operating System
Windows
Web Browsers
®
Windows 8.1
Windows 8
Windows 7
Windows Vista
Note: Compatibility may vary depending on your computer’s hardware
configuration and operating system.
Internet Explorer 10.0 and later on supported Windows computers.
Safari 6.0 and later on supported Windows and Mac computers.
Firefox 29 and later on supported Windows and Mac computers.
Google Chrome 31 and later on supported Windows and Mac computers.
www.wdstore.eu
d see
Mac OS X
®
®
Yosemite (Mac OS 10.10)
Maverick (Mac OS 10.9)
Mountain Lion (Mac OS 10.8)
Lion (Mac OS 10.7)
Local Network
Router/switch (Gigabit is recommended to maximize performance.)
WD MY CLOUD USER MANUAL
3
Internet
Power button
Drive Bay Doors
Drive LEDs
Copy USB button
USB 3.0 port
Broadband Internet connection is required for initial setup and software downloads,
as well as for remote access and mobile apps.
Product Components
PRODUCT OVERVIEW
2-Bay Front View (WD My Cloud DL2100 & WD My Cloud EX2100)
WD MY CLOUD USER MANUAL
4
PRODUCT OVERVIEW
Kensington®
Security Slot
Reset button
USB 3.0 port
Ethernet ports
External DC in
Power Ports*
Ethernet Activity LED
Ethernet Link LED
Ethernet Activity LED
Ethernet Link LED
* WD My Cloud EX2100 device contains 1 External DC in Power Port
2-Bay Back View
(WD My Cloud DL2100 & WD My Cloud EX2100)
WD MY CLOUD USER MANUAL
5
PRODUCT OVERVIEW
Power button
Drive Bay Doors
Drive LEDs
Copy USB button
USB 3.0 port
Scroll buttons
LCD Display
Kensington®
Security Slot
Reset button
USB 2.0 port*
Ethernet ports
External DC in
Power Ports*
USB 3.0 port*
Ethernet Link LED
Ethernet Activity LED
Ethernet Link LED
Ethernet Activity LED
* WD My Cloud EX4100 device contains 3 USB 3.0 ports (1front port; 2 back ports)
4-Bay Front View (WD My Cloud DL4100 & WD My Cloud EX4100)
4-Bay Back View
(WD My Cloud DL4100 & WD My Cloud EX4100)
WD MY CLOUD USER MANUAL
6
Component Icon Description
PRODUCT OVERVIEW
Ethernet port
USB 2.0 port Connects to a USB hard drive for additional storage.
USB 3.0 port
Reset button
Power port Connects the device to an AC adapter and the power outlet.
Kensington
security slot
( )
Connects the device to a local network.
This port is only available on 4-bay My Cloud devices.
Connects to a USB hard drive for additional storage.
Restores settings such as the Admin user name and password for
the device.
For device security, the device is equipped with a security slot that
supports a standard Kensington security cable.
Visit http://www.kensington.com/ for more information.
LEDs
Front Panel Power LED
The following table describes the front panel power LED behavior.
State Color Appearance State Description
Power Down Not lit N/A
Standby Blue Pulsing Drive is in standby mode.
Powering Up Blue Blinking
Power Up Blue Solid Device is in a powered up state.
Power Up (degraded) Red Blinking
Action required Red Blinking A condition, such as a network cable
Drive is off.
Device is powering on or in the process of
updating the firmware.
Device is powered up but the volume is
degraded.
having become unplugged, which requires
you to act.
WD MY CLOUD USER MANUAL
7
Back Panel Ethernet (Network) LEDs
The following table describes the network and activity LEDs:
Note: Looking at the Ethernet port, the LED on the top right is the Activity LED,
and the one on the bottom right is the Link LED.
State LED Appearance State Description
PRODUCT OVERVIEW
Link down Link Off
Cable or device is not plugged in, or other
end of link is not operational.
Link up – 10/100
Mbps connection
Link Yellow Cable is plugged in, and both ends of the
link have successfully established
communications. 10/100 Mbps network
connection.
Link up – 1000
ps connection
Mb
Link Green Cable is plugged in, and both ends of the
link have successfully established
communications. 10/100/1000 Mbps
network connection.
Link idle Activity Solid Active communication is not in progress.
Link busy Activity Green - Blinks Active communication is in progress.
Pre-installation Instructions
Before beginning installation, select a suitable location for your device to obtain maximum
efficiency. Place it in a location that is:
Near a grounded power outlet.
Clean and dust free.
On a stable surface free from vibration.
Well ventilated, with nothing blocking or covering the slots and openings.
Away from fields of electrical devices such as air conditioners, radio, and television
receivers.
Handling Precautions
WD products are precision instruments and must be handled with care during unpacking
and installation. Rough handling, shock, or vibration can damage the device drives. Observe
the following precautions when unpacking and installing your external storage product:
Do not drop or jolt the device.
Do not move the device while it is powered on.
Do not use this product as a portable device.
Do not remove both data drives at the same time. This will cause your device to
become unresponsive.
WD MY CLOUD USER MANUAL
8
Getting Started
3
Preparing your Device for Use
Setting Up your Device
Accessing Content
GETTING STARTED
It’s easy to set up the WD My Cloud Personal Cloud Storage device -- just unpack
device, connect it, and wait for the Power LED on the front of your device to turn a solid
blue. Then either download and run the quick setup software, available at
http://www.wd.com/setup, or setup your device from your web browser.
Note: For information about safely shutting down and disconnecting the device,
see “Logging Out and Shutting Down your Device” on page 27.
your
Preparing your Device for Use
There are a few steps you need to take in order to get your device up and running. Follow
the steps outlined below to prepare your device for use.
Adding a Hard Drive to your Device
Use the following steps to install the hard drive in your My Cloud device.
Note: If your My Cloud device came with the drive pre-installed, continue to
“Physically Connecting your Device” on page 10.
1. Pull the handle on the front of the hard drive toward you.
2. Slide the approved drive into the drive bay, making sure that it is properly seated and is
facing the corr
ect direction.
3. Using some force, snap the drive handle shut.
4. Follow steps 1 - 3 for all hard drives on your device.
WD MY CLOUD USER MANUAL
9
GETTING STARTED
2
1
4
3
Physically Connecting your Device
Follow the steps below to connect the WD My Cloud Personal Cloud Storage device to a
home or small office network.
Important: T
Important: W
1. Using the provided Ethernet cable, connect one end of the Ethernet cable to the
Ether
net port located on the back of the device.
2. Connect the other end of the Ethernet cable dir
port.
3. Connect one end of the power adapter into the power supp
the device.
4. Plug the other end of the power adapter into a power
automatically.
Important: W
o avoid overheating, make sure the device is upright as shown in
the illustration above and nothing is blocking or covering the slots
and openings on the top and bottom of the device. In the event of
overheating, the device will perform a safe shutdown, interrupting
all processes currently being performed. If this occurs, data may
be lost.
e recommend that you use the enclosed Ethernet cable for
optimal performance.
ectly into a router or network switch
ly socket on the back of
outlet. The unit powers up
ait for the WD My Cloud device to finish powering up
(approximately three minutes) before configuring it. You will know
it is ready when the power LED stops blinking and turns a solid
blue.
5. When the power LED on your device tur
Device” on page 11.
ns a solid blue, continue to “Setting Up your
WD MY CLOUD USER MANUAL
10
GETTING STARTED
Setting Up your Device
Use the following steps to set up your device using your web browser (for browser
requirements, see “Web Browsers” on page 3).
If you chose not to set up the software for your device, you can still:
Use your WD My Cloud personal cloud storage device as an external hard drive,
dragging and dropping files to and from it. (See “Accessing Content” on page 13.)
Configure the device using the WD My Cloud device’s dashboard. (See “The
Dashboard at a Glance” on page 15.)
Back up files using USB, Remote, Internal, Cloud, and Camera backup. (See
“Backing Up and Retrieving Files” on page 47.)
1. Open a browser and enter your device URL
and Names” on page 111 for a list of device URLs)
The login page appears:
(see “Appendix D: WD My Cloud Device URLs
, then click Enter.
2. Click Login. You do not need to enter a password because you haven’t set one up yet.
The Choose your language screen appears:
3. From the drop-down list, select the language you’d like to use for the user interface.
4. Click the Western Digital End User License Agreement link to read the Western Digital
End User License Agr
If you agree, click I accept or return to the previous page and click the I agree
eement.
check box.
WD MY CLOUD USER MANUAL
11
5. Click Continue. The Getting Started screen appears.
6. Enter a password in both the Password and Confirm Password fields.
If you do not wish to create a password at this time, leave both fields blank.
7. Click Next. The Setup Cloud Access page appears.
GETTING STARTED
8. Enter your first name, last name, and email address, then click Save. The email
address is needed if you want to create an account with remote access capability.
If you’d like to enter additional user accounts:
- Enter the user name, first name, last name, and email address for the new user
account, then click Save.
Note: If you entered an email address, ensure that the user checks their email
account. They will receives an email with instructions on how to set up
and activate a password for cloud access.
- Continue the above step for all user accounts you’d like to add.
Note: The My Cloud app provides free remote access to your personal cloud
device. Once you create your account, you can access your device using
your mobile devices with Internet access and from the WD My Cloud
desktop app.
WD MY CLOUD USER MANUAL
12
9. Click Next. The next final Getting Started screen appears:
GETTING STARTED
The screen provides three links to important pr
ocesses, which are discussed in later
chapters:
Upload Content: See “Accessing Content” on page 13.
Backup PC/Mac: See “Backing Up and Retrieving Files” on page 47.
Access Mobile App: See “Access Your Files with iOS and Android Mobile Apps”
on page 42.
10. Do the following (optional):
To have your device’s firmware updated automatically, click the Automatically
update device firmware when available check box.
To register your device, click the Register the WD My Cloud device to receive
continuous product support check box.
To participate in the product improvement program, click Participate in Product
Improvement Program check box.
11. Click Finish to display
the WD My Cloud dashboard. For instructions on using the
dashboard, see “The Dashboard Home Page” on page 17.
Accessing Content
The WD My Cloud device’s Public folder contains Shared Music, Shared Pictures, and
Shared Videos subfolders. The existing content of the subfolders are files that you dragged
and dropped or files that have been backed up from your computer or an attached USB
drive.
Note: Any of the folders can hold any file type.
Once you’ve physically connected your WD My Cloud device (see “Preparing your Device for
Use” on page 9), use the following steps to access the contents of your device.
If your operating systems is... Then...
Windows 8 / Windows 8.1.1
Windows Vista / Windows 7
1. On the Start page, type Computer.
2. Click Comp
3. In the left pane, click Netw
uter.
ork.
4. Double-click the WD My Cloud device (see “Appendix D:
WD My Cloud Device URLs and Names” on page 111 for a
list of device names) an
d locate the device’s Public folder.
5. Double-click the Public folder to display the Shared Music,
Shared Pictures, and Shared Videos subfolders. You can
now drag and drop files into (and from) the shared media
folders using Windows Explorer.
1. Click or Start > Computer > Network > WD My
Cloud device (se
e “Appendix D: WD My Cloud Device
URLs and Names” on page 111 for a list of device names)
and, if required, enter your share credentials. The device’s
blic and private folders (shares) appear.
Pu
2. Double-click the Public folder
to display the Shared Music,
Shared Pictures, and Shared Videos subfolders. You can
now drag and drop files into (and from) the shared media
folders using Windows Explorer.
WD MY CLOUD USER MANUAL
13
If your operating systems is... Then...
Mac OS X
(Yosemite, Maverick, Mountain Lion,
Lion)
1. In a Finder window, click the WD My Cloud device (see
“Appendix D: WD My Cloud Device URLs and Names” on
page 111 for a list of device names) under the shared items
in the side bar.
2. If presented with an authorization page, enter your
Username and password or select Guest and click
Connect to display the Public share.
3. Double-click the Public folder to display the subfolders:
Shared Music, Shared Pictures, and Shared Videos. You can
now drag and drop files into the shared folders using Finder.
4. If you want to create a shared drive icon permanently on
your desktop, create an alias. There are two ways to do this:
Note: Before creating an alias, click Finder > Preferences >
- Click the item you wish to alias (e.g., Shared Music), hold
- Right-click the item you want to alias (e.g., Shared Music)
GETTING STARTED
General and make sure Connected Servers is
checked.
down the mouse button, hold down the Cmd and
Option keys simultaneously, then drag the item to where
you’d like to make an alias. Instead of moving the original
item, this action creates an alias at the new location.
- OR -
and click File > Make Alias.
Mapping the Public Folder (Windows)
To map the WD My Cloud Public folder for quick access in the future:
1. In Windows Explorer, under Network, click the WD My Cloud device (see “Appendix D: WD
My Cloud Device URLs and Names” on page 111 for a list of device names).
2. Right-click the Public folder and select Map Network Drive from the menu.
3. Select an available letter from the Drive drop-down list.
4. Select the Reconnect at login check box.
5. Click Finish. Your Public drive is now mapped.
WD MY CLOUD USER MANUAL
14
4
THE DASHBOARD AT A GLANCE
The Dashboard at a Glance
Launching the Dashboard
The Dashboard Home Page
Information Icons
Navigation Icons
Viewing Device Status and Making Updates on the Home Page
Managing Alerts
Obtaining Customer Support
Logging Out and Shutting Down your Device
Common Tasks
Use the WD My Cloud dashboard to configure settings and to manage the device.
For example, you can set up user accounts and restrict access to the files on your
WD My Cloud device, set up folders for storing files, enable r
the device to suit your needs.
Note: If this is the first time you are opening the dashboard, see “Setting Up your
Device” on page 11.
Launching the Dashboard
emote access, and customize
Use one of the following methods to launch the dashboard.
Note: WD Quick View™ and WD SmartWare™ are helpful WD apps that you can
download from the online Learning Center Downloads page at
http://wd.com/setup/
IF you want to launch from . . . THEN . . .
Desktop Icon
(This icon is installed on your
top when you use the setup
desk
software)
Double-click the dashboard icon t
Cloud dashboard.
o launch the WD My
WD MY CLOUD USER MANUAL
15
IF you want to launch from . . . THEN . . .
THE DASHBOARD AT A GLANCE
A web browser or Windows
Explorer
Using Device Name:
1. Enter the name of your WD My Cloud device in the
br
owser’s address field (see “Appendix D: WD My
Cloud Device URLs and Names” on page 111 for a list
of device names):
- http://<device name> (Windows)
(Example: http://wdmycloud)
- http://<device name>.local (Mac)
(Example: http://wdmycloud.local)
2. Click Go.
Using IP Address:
1. Enter the IP address of your WD My Cloud device in
the
browser’s address field: http://<IP Address>.
You can find the IP address from your router’s user
interface.
- For 4-bay WD My Cloud devices, the IP address
can be found in Status LCD on the front of the
device.
2. Click Go.
Windows 8 / Windows 8.1 1. On the Start page, type Co
2. Click Computer.
3. In the left pane, click Ne
4. In the right panel, locate your WD My Cloud device
u
nder Storage.
5. Double-click the device, or
device webpage from the resulting menu.
twork.
mputer.
right-click and select View
Windows 7/ Windows Vista 1. Click
> Computer.
2. In the left panel, select Netw
3. In the right panel, locate your WD My Cloud device
u
nder Storage.
4. Double-click the device, or
device webpage from the resulting menu.
Mac OS X 1. Click the Safari icon
Bonjour.
2. Double-click the WD My Cl
Mobile Devices
iOS Devices:
1. Open a browser.
2. In the Address bar, enter
http://<device name>.local.
Android Devices:
1. Open a browser.
2. In the Address bar, enter http://<device name>.
WD MY CLOUD USER MANUAL
ork.
right-click and select View
> bookmark icon >
oud device on the network.
16
THE DASHBOARD AT A GLANCE
Information
Icons
Status and update
panels
Navigation
Icons
IF you want to launch from . . . THEN . . .
WD Quick View icon 1. Click the WD Quick View icon.
2. Select your WD My Cloud device and then
Dashboard.
WD SmartWare 1. On the WD SmartWare app, select your
WD My Cloud device.
2. Click the Se
ttings tab to display the Main Settings
page.
1. Click Setup Drive.
The Dashboard Home Page
The WD My Cloud Home page has an information bar at the top right, a navigation icon bar
across the page, and an instant overview of the status of the device’s main functions with
links for updating settings.
WD MY CLOUD USER MANUAL
17
THE DASHBOARD AT A GLANCE
Information Icons
The Information Icons, at the top of the page, provide quick access to:
Attached USB device(s)
Device alerts
Online Help and Support
User information.
Icon Name Actions
USB device attached to the
WD My Cloud device
Click to display the USB device(s) connected.
The icon is dim if no USB device is attached.
Alert Notifications Click to display recent alerts about new
firmware and network issues.
Help Click to access the My Cloud Getting Started
Wizard, Online Help, Support, and About
information.
User Click to see the user name of the user currently
logged into the My Cloud device. You can also
Shutdown, Reboot, or Logout of the
My Cloud device.
Navigation Icons
The Navigation Icons provide access to the various features and settings of your WD My
Cloud device.
Icon Name Actions
Home An instant overview of the status of the device’s
Users Create, change, and delete user accounts.
Shares Create, change, and delete shares and grant
Cloud Access Set up, change, and remove remote cloud
WD MY CLOUD USER MANUAL
main functions and provides links for updating
those settings.
Grant users full or limited access to particular
shares.
specific user accounts full, limited, or no
access to particular shares.
access to particular shares. Monitor remote
access status.
18
Icon Name Actions
Backups Create backups to:
• A USB drive.
• Another WD My Cloud device on or outside
of you
• Another location on your WD My Cloud
vice.
de
• Your WD My Cloud device from a camera.
Apps Add or remove various apps that allow you to
use your device more productively.
Settings Configure advanced settings for your WD My
Cloud device, including:
• General device settings.
• Network configurations.
• Media options.
• Device utility tasks.
• Notification settings.
• Firmware update settings.
THE DASHBOARD AT A GLANCE
r network.
Storage Select and specify how you want the WD My
Cloud device to store your data.
Viewing Device Status and Making Updates on the Home Page
The main body of the Home page shows the status of the device and its functions and
provides shortcuts to the most necessary tasks.
WD MY CLOUD USER MANUAL
19
THE DASHBOARD AT A GLANCE
Capacity
The Capacity panel displays the amount of storage remaining on your WD My Cloud device
and how the storage is allocated.
Note: Storage allocation information only appears when the Cloud Services option
is ON. See “Cloud Access” on page 77 for steps to enable Cloud Services.
Device
The Device section identifies the overall health of the system, indicates the current version of
your firmware, and informs you when firmware updates are available.
Diagnostics
The Diagnostics section displays a snapshot of the system’
s components and identifies the
overall health of the WD My Cloud device.
1. To see details about the status of system’s components, click the arrow in the Device
area.
2. To return to the Home page, click
WD MY CLOUD USER MANUAL
Close.
20
THE DASHBOARD AT A GLANCE
Firmware
The Firmware section displays the current firmware version loaded on your WD My Cloud
device. A gr
een check mark indicates that your firmware is up-to-date.
1. To view whether an updated version of the firmwar
e is available, click the arrow to the
right of Firmware to display firmware availability.
2. If an update is available, click Install and Reboot to update your device.
3. To return to the Home page, click OK
or Cancel.
Network Activity
The Network Activity panel displays the system activities and processes that are running on
your WD My Cloud device. At a glance, you can see the network, CPU, and RAM activity.
To view a list of all device activities and processes running on your WD My Cloud device,
click the arrow in the Network Activity area.
N
CPU: Click the right arrow to view the CPU activity. Click Back to return to the
Device Activity pane.
WD MY CLOUD USER MANUAL
Click Close to return to the Home page.
21
THE DASHBOARD AT A GLANCE
process.tif
Memory: Click the right arrow to view Memory activity. Click Back to return to the
Device Activity pane. Click Close to return to the Home page.
Network: Click the right arrow to view the network activity. Click Back to return to
the Device Activity pane.
Click Close to return to the Home page.
Process: Click the right arrow to view the process information, including the list of
active processes and the amount of CPU and Memory usage for each process
Back to return to the Device Activity pane. Click Close to return to the Home page.
WD MY CLOUD USER MANUAL
. Click
22
THE DASHBOARD AT A GLANCE
Cloud Devices
The Cloud Devices panel displays the number of cloud and smart devices currently
accessing the WD My Cloud device remotely.
1. To add cloud access for a user, click the plus sign (+) in the lower right of the panel.
2. To generate an activation code, click Get Code.
3. Follow the page instructions to connect your tablet or mobile device to the
WD My Cloud device.
Users
The Users panel displays the number of users currently set up to use the
WD My Cloud device.
WD MY CLOUD USER MANUAL
23
THE DASHBOARD AT A GLANCE
1. To add a user, click the plus (+) sign in the lower right of the panel.
Note: When you enter the email address on the Add User screen, a new cloud
access account is created. Once created, the new user receives an email
with instructions on how to set up and activate a password for cloud access.
2. Enter the required information and click Save.
Apps
The Apps panel displays the apps currently installed on your WD My Cloud device.
1. To view the installed apps, click the arrow in the lower right of the panel.
Note: To install an app, see “Managing Apps on WD My Cloud” on page 65.
2. Click Details next to the app to view app details.
Click Back to return to the Installed Apps screen.
3. To return to the Home page, click
WD MY CLOUD USER MANUAL
Close.
24
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