VTech VT 1962 User Manual
INTRODUCTION
Congratulations! You have purchased
one of the most sophisticated cordless
telephones on the market! The VT
1962 has been designed to offer a new
standard in cordless telephone
technology.
Unlike most other cordless phones, the
VT 1962 digitizes your voice using
advanced ADPCM digital voice coding
to provide noise and distortion free
performance. In most conditions you
will not be able to tell you are using a
cordless phone. Gone are the
annoyances of static, interference and
having to listen to other people's
conversations on your cordless phone.
The VT 1962 scrambles your voice
before it transmits it. This allows you
the security of knowing that no one can
tune in and eavesdrop on your
conversations.
The VT 1962 decodes and displays
name and/or number Caller ID (CID)
information where available and when
subscribed to. The alpha-numeric
display can show both the name and
number of the calling party. Up to 15
name characters or 11 phone number
digits can be displayed on the LCD.
With the VT 1962, the user can easily
answer a call by pressing any key other
than the OFF, MUTE or VOLUME
Keys. In addition, the Handset display
illuminates when the phone rings. This
is very useful in a dark environment.
The VT 1962 also provides a oneway Page/Find. Pressing the Base
PAGE key will cause the Handset to
ring in a manner which distinguishes
it from normal incoming ringing. This
can be used to alert the Handset user,
or to simply locate the Handset in the
event that it is misplaced.
The VT 1962 uses special memory in
both the Base and Handset which is
not susceptible to power failures. This
provides permanent storage of all
memory dial numbers, CID information
as well as the Base and Handset
security codes.
When an optional battery pack is
installed in the Base Unit, the VT 1962
uses this battery pack to provide
operational backup in case of power
failure. In this way you have access to
all normal phone functions during a
total power outage. Calls can still be
placed and received without
interruption. More than 5 hours backup
will be possible with a fully charged
battery pack in the Base Unit.
The VT 1962 informs you that another
extension is currently in use on the
same phone line. The phone will also
alert you when you are Out of Range,
even when you're not using the phone!
1
INTRODUCTION
Special Features
• 900 MHz Operation.
• Fully Digital Link between Handset
and Base with ADPCM voice coding.
• Digitally-Scrambled Voice
Communication.
• Name / Number CID display.
• 2 row by 12 character 5x7 dot
matrix alpha-numeric LCD.
• 50 CID memory locations.
• Backlit Handset display.
• 20 location Programmable Memory
for 20 Digit Phone Number.
• 10 Channel Operation with auto
channel selection.
• Out-of-Range indication while the
Handset is in use or in standby
mode.
• Digital Answering System with 3
Mailboxes.
• Removable Handset battery pack.
• Spare battery charger in the Base
Unit.
• Complete battery back-up in case
of power failure (with optional spare
battery pack installed in Base).
• Face-up Handset charging.
• Easy answer - When the phone
rings, simply press any key other
than OFF, MUTE, or the Volume
Keys on the Handset to answer.
• Auto hang up when returning the
Handset to the Base cradle.
• Extension in use indicator.
• TONE and PULSE Dialing.
• Low Battery Detect and Warning
indicator.
• Up to 7 hours continuous talk time
or 7 days standby time.
• Volume Adjust on Handset.
• REDIAL, HOLD, PAGE and MUTE.
• Hearing-Aid Compatible Receiver.
• Detachable power supply.
• Non-volatile storage of security
code and memory dial records.
• Programmable Ringer Types.
• 2.5mm Headset Jack.
This manual is designed to make you
familiar with the VT 1962. We strongly
recommend you read the manual
before using your phone.
2
INTRODUCTION
Parts Check List
1. Base Unit, Handset and AC adapter
2. One-Line Telephone Cord
3. Battery Pack
4. Wall mount accessory
5. Belt clip
To purchase replacement battery
packs, call VTECH Communications
at 1-800-595-9511. In Canada, call
VTECH Electronics at 1-800-267-
7377.
ANSWER
ON/OFF
MEMO
SPARE
CHARGING
MAILBOX1
DELETE
REPEAT/SLOW
PAGE
BATTERY
MAILBOX3
MAILBOX2
PLAY/STOP
TIME/SET SELECT MENU
SKIP/QUICK
INUSE
VOLUME
Handset
AC Power Adapter
Telephone Line Cord
Base Unit
3
Wall Mounting
Bracket
Battery Pack
Belt-Clip
FCC and IC Regulations
This equipment complies with Parts 15
and 68 of the Federal Communications
Commission (FCC) rules for the United
States. It also complies with regulations
RSS210 and CS-03 of Industry and
Science Canada. Operation is subject
to the following two conditions: (1) this
device may not cause interference,
and (2) this device must accept any
interference, including interference that
may cause undesired operation of the
device.
A label is located on the underside of
the Base Unit containing either the
FCC registration number and Ringer
Equivalence Number (REN) or the IC
registration number and Load Number.
You must, upon request, provide this
information to your local telephone
company.
This equipment is compatible with
inductively coupled hearing aids.
Should you experience trouble with this
telephone equipment, please contact:
FCC Part 15
Warning: Changes or modifications to
this unit not expressly approved by the
party responsible for compliances could
void the user's authority to operate the
equipment.
The equipment has been tested and
found to comply with part 15 of the FCC
rules. These limits are designed to
provide reasonable protection against
harmful interference in a residential
installation. This equipment generates,
uses and can radiate radio frequency
energy and, if not installed and used
in accordance with the instructions,
may cause harmful interference to
radio communications. However, there
is no guarantee that interference will
not occur in a particular installation. If
this equipment does cause harmful
interference to radio or television
reception, which can be determined by
turning the equipment off and on, the
user is encouraged to try and correct
the interference by one or more of the
following measures:
VTECH COMMUNICATIONS
SERVICE DEPT. at 1-800-595-9511.
In Canada, call VTECH Electronics at
1-800-267-7377.
For repair/warranty information. The
telephone company may ask you to
disconnect this equipment from the line
network until the problem has been
corrected.
- Reorient or relocate the receiving
antenna.
- Increase the separation between
the equipment and receiver.
- Connect the equipment into an
outlet or on a circuit different from
that to which the receiver is
connected.
- Consult the dealer or an
experienced radio/TV technician
for help.
4
FCC and IC Regulations
FCC Part 68
The FCC requires that you connect
your cordless telephone to the
nationwide telephone network through
a modular telephone jack (USOC
RJ11C, RJ11W or RJ14).
Your telephone company may
discontinue your service if your
equipment causes harm to the
telephone network. They will notify you
in advance of disconnection, if possible.
During notification, you will be informed
of your right to file a complaint with the
FCC.
Occasionally, your telephone company
may make changes in its facilities,
equipment, operation, or procedures
that could affect the operation of your
equipment. If so, you will be given
advance notice of the change to give
you an opportunity to maintain
uninterrupted service.
The Base Unit contains no user
serviceable parts. The Handset
contains a user replaceable battery
pack.
If it is determined that your telephone
equipment is malfunctioning, the FCC
requires that it not be used and that
it be unplugged from the modular jack
until the problem has been corrected.
Repairs to this telephone equipment
can only be made by the manufacturer
or its authorized agents or by others
who may be authorized by the FCC.
For repair procedures, follow the
instructions outlined under the VTECH
Limited Warranty.
This equipment may not be used on
coin service provided by the phone
company or Party Lines.
The REN is useful in determining the
number of devices you may connect
to your telephone line and still enable
the devices to ring when you receive
a call. The general rule is that the REN
value should not exceed 5.0A total;
however, contact your local telephone
company for the specific number in
your area.
IC (Industry Canada)
This telephone is registered for use in
Canada.
Notice: The REN assigned to this
device denotes the number of
devices you may connect to
the telephone loop which is
used by the device to prevent
overloading The termination
on a loop may consist of any
combination of devices
subjected only to the
requirement that the sum of
the REN does not exceed five
(5.0)
Notice: The Industry Canada label
identifies certified equipment.
This certification means that
the equipment meets certain
telecommunications network
protective, operational and
safety requirements. The
Department does not
guarantee the equipment will
operate to the user's
satisfaction.
5
FCC and IC Regulations
Before installing this equipment, users
should ensure that it is permissible to
be connected to the facilities of the
local telecommunications company.
The equipment must also be installed
using an acceptable method of
connection. The customer should be
aware that compliance with the above
conditions may not prevent degradation
of services in some situations.
Repairs to certified equipment should
be made by an authorized Canadian
maintenance facility designated by the
supplier. Any repairs or alterations
made by the user to this equipment,
or equipment malfunctions, may give
the telecommunications company
cause to request the user to disconnect
the equipment.
Users should ensure for their own
protection that the electrical ground
connections of the power utility,
telephone lines and internal metallic
water pipe system, if present, are
connected together. This precaution
may be particularly important in rural
areas.
Caution: Users should not attempt to
make such connections
themselves, but should
contact the appropriate
electrical inspection
authority, or electrician, as
appropriate.
Your VT 1962 is designed to operate
at the maximum power allowed by the
FCC and IC. This means your Handset
and Base Unit can communicate only
over a certain distance - which will
depend on the location of the Base Unit
and Handset, weather, and the
construction and layout of your home
or office.
6
IMPORTANT SAFETY INSTRUCTIONS
When using your telephone equipment,
basic safety precautions should always
be followed to reduce the risk of fire,
electric shock and injury to persons,
including the following:
1. Read and understand all
instructions.
2. Follow all warnings and instructions
marked on the product.
3. Unplug this product from the wall
outlet before cleaning. Do not use
liquid cleaners or aerosol cleaners.
Use a damp cloth for cleaning.
4. Do not use this product near water
(for example, near a bath tub,
kitchen sink, or swimming pool).
5. Do not place this product on an
unstable cart, stand, or table. The
product may fall, causing serious
damage to the product.
6. Slots and openings in the cabinet
and the back or bottom are provided
for ventilation. To protect it from
overheating, these openings must
not be blocked by placing the
product on the bed, sofa, rug, or
other similar surface. This product
should never be placed near or
over a radiator or heat register.
This product should not be placed
in a built-in installation where
proper ventilation is not provided.
7. This product should be operated
only from the type of power source
indicated on the marking label. If
you are not sure of the type of
power supply to your home, consult
your dealer or local power
company.
8. Do not allow anything to rest on
the power cord. Do not locate this
product where the cord will be
abused by persons walking on it.
9. Never push objects of any kind into
this product through cabinet slots
as they may touch dangerous
voltage points or short out parts
that could result in a risk of fire or
electric shock. Never spill liquid of
any kind on the product.
10. To reduce the risk of electric
shock, do not disassemble this
product, but take it to a VTech
authorized service facility. Opening
or removing cabinet parts other
than specified access doors may
expose you to dangerous voltages
or other risks. Incorrect reassembling can cause electric shock when
the appliance is subsequently used.
11. Do not overload wall outlets and
extension cords as this can result
in the risk of fire or electric shock.
7
IMPORTANT SAFETY INSTRUCTIONS
12. Unplug this product from the wall
outlet and refer servicing to a
VTech authorized service facility
under the following conditions:
A. When the power supply cord or
plug is damaged or frayed.
B. If liquid has been spilled into the
product.
C. If the product has been exposed
to rain or water.
D. If the product does not operate
normally by following the
operating instructions. Adjust
only those controls that are
covered by the operating
instructions, because improper
adjustment of other controls
may result in damage and will
often require extensive work by
a VTech authorized technician
to restore the product to normal
operation.
E. If the product has been dropped
and the cabinet has been
damaged.
F. If the product exhibits a distinct
change in performance.
13. Avoid using a telephone (other
than a cordless type) during an
electrical storm. There may be a
remote risk of electric shock from
lighting.
14. Do not use the telephone to report
a gas leak in the vicinity of the leak.
VTECH COMMUNICATIONS
SERVICE DEPT. at 1-800-595-9511.
In Canada, call VTECH Electronics at
1-800-267-7377.
SAVE THESE INSTRUCTIONS
8
REPLACING THE BATTERY PACK
Charging The Handset Battery
Pack
The Handset of your VT 1962 cordless
telephone is powered by a rechargeable
battery pack. It charges automatically
whenever the Handset is in the Base.
You should charge the battery pack for
16 hours when you first receive your
phone. You'll know the battery pack
needs charging when:
• The phone emits a warning tone
when you press the PHONE key.
• The low battery message is
displayed:
• The Handset seems completely
dead, the LCD is clear and the
Handset does not beep when you
press the keys.
To Charge The Battery Pack
To charge the battery pack, place the
Handset in the Base Unit. The CHARGE
indicator will light to show the Handset
is seated properly and the battery pack
is charging. It is recommended that the
battery pack be charged for at least 16
hours initially and 8 hours for
maintenance charging. You can use
your telephone before that with
diminished capacity, but it is best to
charge the battery pack fully. It will take
several recharge cycles to maximize
the charge capacity of your battery
pack. The maximum battery life
between charges is 7 hours of
continuous talk time or 7 days of
stand by.
Alternatively, if you have purchased a
spare battery pack and it has been
charging in the Base Unit, simply
exchange the drained Handset battery
pack with the fully charged replacement
battery pack from the Base charger.
Place the drained Handset battery
pack into the Base charger to recharge.
The Base spare battery charger does
NOT charge a battery pack as quickly
as the Handset battery charger. A full
charge requires 24 hours when using
the spare battery charger.
It's Impossible To Over-Charge
The Battery Pack
The battery pack can be recharged
many times, but if you get a low-battery
signal even after 16 hours of charging
in the Base cradle (or 24 hours in the
Base spare battery charger), the battery
pack(s) should be replaced.
To purchase replacement battery
packs, call VTECH Communications
at 1-800-595-9511. In Canada, call
VTECH Electronics at 1-800-267-
7377.
A Word About Rechargeable
Batteries
Your Ni-Cd battery pack recharges
whenever the Handset is returned to
the Base Unit cradle. You may return
the Handset to its cradle whenever
you're not using the phone.
9
REPLACING THE BATTERY PACK
Follow the steps below:
1. Remove the battery case cover by
pressing on the ridged lines and
sliding downward.
Slide in the
battery cover
Press and Slide
Downward
5. If the new battery pack is not
already charged, place the
Handset in the cradle of the Base
Unit to allow it to charge for 16
2. Discard the old battery pack. Don't
put the old battery pack in a trash
compactor or a fire - it could burst.
3. Place the new battery pack in its
housing with the metal contacts
facing down.
Place the new battery
pack into the battery
compartment
Please note the
correct position of the
battery pack when
changing battery
hours.
CAUTION:
To reduce the risk of fire or injury,
read and follow the Instructions:
1. Use only VTECH rechargeable
battery pack.
2. Do not dispose of the battery in a
fire. The cell may explode.
IMPORTANT: Do not dispose of
this battery into
household garbage.
For information on
recycling or proper
disposal, consult your
local solid waste
collection or disposal
organization.
4. Replace the battery case cover by
sliding the cover upwards.
3. Do not open or mutilate the
battery. Released electrolyte is
corrosive and may cause damage
to the eyes or skin. It may be toxic
if swallowed.
10
REPLACING THE BATTERY PACK
4. Exercise care in handling batteries
in order not to short the battery with
conducting materials such as rings,
bracelets, and keys. The battery or
conductor may overheat and cause
burns.
To purchase replacement battery
packs, call VTECH Communications
at 1-800-595-9511. In Canada, call
VTECH Electronics at 1-800-267-
7377.
Spare Battery Charger
The VT 1962 has a built-in spare
Battery Charger, which is located in the
cradle of the Base Unit.
NOTE: In order to benefit from this
feature, you must obtain an optional
Spare Battery from an authorized
VTech dealer, or by contacting VTech
Customer Service at 1-800-595-9511
in the U.S.A and 1-800-267-7377 in
Canada.
Installation
Remove the Spare Battery charger
cover by pressing the release tab and
lifting up.
ANSWER
ON/OFF
MEMO
SPARE
MAILBOX
DELETE
REPEAT/SLOW
CHARGING
1
PAGE
BATTERY
MAILBOX
MAILBOX
2
PLAY/STOP
TIME/SET SELECT MENU
SKIP/QUICK
INUSE
3
VOLUME
Place a battery pack in the Spare
Battery charger. Make sure the metal
charging contacts on the underside of
the battery pack are aligned with the
charging contacts in the Spare Battery
charger.
ANSWER
ON/OFF
MEMO
SPARE
MAILBOX
DELETE
REPEAT/SLOW
CHARGING
1
PAGE
BATTERY
MAILBOX
MAILBOX
2
PLAY/STOP
TIME/SET SELECT MENU
SKIP/QUICK
INUSE
3
VOLUME
Power Backup
When a Spare Battery pack is installed
in the Base Unit, the VT 1962 uses this
battery pack to provide operational
backup in case of a power failure. If
you have a fully charged battery pack
in the Spare Battery pack charger and
there is a power outage, you will still
be able to place and receive calls for
up to five hours.
Replacing a Drained Handset
battery
The Spare battery pack can also be
used to replace a drained Handset
battery pack to ensure uninterrupted
use. Be sure to put the drained battery
pack in the Spare Battery charger for
recharging.
Please note that the Spare Battery
compartment charges at a slower rate
than a battery pack charging in the
Handset. It takes 24 hours to fully
charge a battery pack in the Spare
Battery charger.
11
REPLACING THE BATTERY PACK
The RBRCTM Seal
The RBRC Seal on the
R
nickel-cadmium battery
indicates that VTech
Communications, Inc. is voluntarily
participating in an industry program to
collect and recycle these batteries at
the end of their useful lives, when taken
out of service within the United States
and Canada.
The RBRC program provides a
R
convenient alternative to placing used
nickel-cadmium batteries into the trash
or municipal waste, which may be
illegal in your area.
VTech’s participation in RBRC makes
R
it easy for you to drop off the spent
battery at local retailers participating in
the RBRC program or at authorized
R
VTech product service centers. Please
call 1-800-8-BATTERYTM for
information on Ni-Cd battery recycling
and disposal bans/restrictions in your
area. VTech’s involvement in this
program is part of its commitment to
protecting our environment and
conserving natural resources.
Remove the nickel-cadmium battery
pack by pressing down on the battery
case cover and sliding downward.
RBRC is a registered trademark
R
of Rechargeable Battery Recycling
Corporation.
12
A
GETTING STARTED
Setting Up Your VT 1962
Choose an area near an electrical
outlet and a telephone wall jack.
AC Power Adapter
Plug the AC power adaptor into an
electrical outlet and the DC connector
to the back of the Base Unit.
TELEPHONE
WALL JACK
AC
OUTLET
CAUTION:
Use only CLASS 2 9V DC POWER
SUPPLY included with your phone.
Setting the Tone/Pulse Switch
The TONE/PULSE switch is located on
the bottom of the Base Unit and is
factory set to TONE. If you have touch
tone service, do not change the switch
setting. If you have rotary (Pulse)
service, set the switch to PULSE.
TONE PULSE
Tone/Pulse Selector
Charge the Handset battery pack
before use. The battery pack recharges
automatically whenever the Handset is
in the Base Unit. The batteries must
be charged for 16 hours before using
your phone for the first time.
Handset Ringer
The Handset ringer is programmed ON
as the factory default setting. Refer to
PROGRAMMING THE RINGER on
page 22 for more information.
13
Charge the
Handset
Battery Pack
for 16 hours
before using
CHARGI
M
DELETE
REPEAT
GETTING STARTED
Connect Telephone Line Cord
Plug one end of the telephone cord into
a wall jack and the other end into the
back of the Base Unit.
Check for a dial tone. After the battery
pack is charged, rotate the Base Unit
antenna to an upright position. Pick up
the Handset and press PHONE .
"PHONE ON" will appear on the LCD,
and you will hear a dial tone. If not, see
'IN CASE OF DIFFICULTY' on page
46.
Fill in the telephone number card on
the Base Unit.
ANSWER
ON/OFF
MEMO
SPARE
MAILBOX
DELETE
REPEAT/SLOW
CHARGING
1
PAGE
BATTERY
MAILBOX
MAILBOX
2
PLAY/STOP
TIME/SET SELECT MENU
SKIP/QUICK
INUSE
3
VOLUME
CAUTION:
1. Never install telephone wiring
during a lightning storm.
2. Never install telephone jacks in
wet locations unless the jack is
specifically designed for wet
locations.
3. Never touch uninsulated telephone
wires or terminals unless the
telephone line has been
disconnected at the network
interface.
4. Use caution when installing or
modifying telephone lines.
14
DELETE
WALL MOUNTING
Using The Wall Mount Adapter
1. Choose a spot near an electrical
outlet and a telephone jack.
You phone requires a modular
telephone jack and a standard
electrical outlet (120v AC). The
power cord is six feet long; make
sure there is an electrical outlet
within reach of the Base Unit. The
outlet should not be controlled by
a wall switch. If the switch is ever
turned off, the phone will not
operate.
2. Position the wall mount bracket
on the Base.
Line up the tabs on the wall mount
adaptor with the holes on the
bottom of the Base (Figure 1).
Snap the wall mount bracket firmly
in place.
3. Mount the Base on the wall.
Position the Base so the mounting
studs will fit into the holes on the
bottom of the Base. Position the
power cord to extend down the
wall the phone is to be mounted
on. Slide the Base down on the
mounting studs until it locks into
place.
4. Connect the telephone line cord.
The telephone line cord has a
snap-in plug at each end. Insert
one of the plugs into the jack on
the bottom of the Base. Insert the
other end of the plug into the wall
jack.
5. Plug the AC adaptor into an
electrical outlet and the DC
connector into the power jack
located on the back of the Base
Unit .
TONE PULSE
Figure 1
TIME/SET SELECT MENU
REPEAT/SLOW
VOLUME
SKIP/QUICK
PAGE
Figure 2
15
THE LCD DISPLAY
LCD Display Messages
the PHONE ON indicator is displayed
when the phone is in use.
shows the Handset volume setting.
is displayed when the unit is in a lowbattery condition. The Handset typically
operates for at least 5 minutes after the
low battery indication first appears.
is displayed when the Handset
microphone has been muted.
is displayed when the Handset ringer
has been programmed off.
is displayed when the Handset has lost
communication with the Base Unit and
is attempting to reestablish a link by
scanning all channels.
is displayed if communication with the
Base is reestablished.
is displayed when the Base Unit pages
the Handset.
is displayed when the Handset is on
hold.
is displayed while in OFF mode, if
another phone is currently using the
same line.
16
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