VTech VSP725 Owner's Manual

Administrator and Provisioning Manual

VSP725 SIP Endpoint Deskset

Rev. 3 05/14

VSP725 Administrator and Provisioning Manual

Congratulations on your purchase of this VTech product. Before using this VTech product, please read Important Safety Information on page 138 of this manual.

ease thoroughly read this manual for all the feature operations and troubleshooting

Pl information necessary to install and operate your new VTech product. You can also visit our website at businessphones.vtech.com or call 1 (888) 370-2006.

Model number: VSP725 Type: SIP-endpoint deskset telephone Serial number: ________________________________ Purchase date: ________________________________ Place of purchase: _____________________________ Both the model and serial numbers of your VTech product can be found on the

bottom of the console. Save your sales receipt and original packaging in case it is necessary to return your

product for warranty service.

VSP725 Administrator and Provisioning Manual

Introduction.................................................................................................. 5

Audience ................................................................................................... 5

Related documents ..................................................................................... 5

About the deskset....................................................................................... 5

Getting started .............................................................................................. 7

Quick reference guide.................................................................................. 7

Programmable Keys.................................................................................... 8

Other possible programmable key settings.................................................. 8

Network Requirements.................................................................................... 9

Configuring the Phone ...................................................................................10

Using the Phone Menu ...................................................................................11

Status......................................................................................................11

Viewing Line status.................................................................................12

Using the Admin Settings menu...................................................................13

Network Setting ........................................................................................14

Line Menu.................................................................................................16

Provisioning Menu......................................................................................17

Using the WebUI...........................................................................................18

Saving Your Settings..................................................................................19

WebUI: Status..............................................................................................20

WebUI: System ............................................................................................21

SIP Account Management ...........................................................................21

Dial Plan...................................................................................................23

Call Settings .............................................................................................32

User Preferences .......................................................................................34

Programmable Keys...................................................................................36

Speed Dial Keys ........................................................................................39

Signaling Settings......................................................................................41

Ringer Settings..........................................................................................42

Paging Zone..............................................................................................43

Network ......................................................................................................44

Basic Network Settings...............................................................................44

Advanced Network Settings.........................................................................45

Contacts......................................................................................................47

Local Directory..........................................................................................47

Directory Import/Export ..........................................................................50

Blacklist ...................................................................................................51

Blacklist Import/Export............................................................................53

LDAP .......................................................................................................54

Broadsoft .................................................................................................57

Call History...............................................................................................58

Servicing .....................................................................................................59

Reboot.....................................................................................................59

Time and Date ..........................................................................................60

Firmware Upgrade .....................................................................................63

Provisioning..............................................................................................65

Security ...................................................................................................71

Certificates ...............................................................................................72

System Logs.............................................................................................73

Provisioning Using Configuration Files ..............................................................75

3 Table of contents

VSP725 Administrator and Provisioning Manual

Resynchronization—Configuration File Checking .............................................75

The Provisioning Process.............................................................................75

Phone Restart ...........................................................................................76

Configuration File Types..............................................................................77

Data Files.................................................................................................77

Configuration File Guide..............................................................................78

Guidelines for the MAC-Specific Configuration File.......................................78

Securing Configuration Files with AES Encryption ........................................78

Troubleshooting............................................................................................80

Specifications...............................................................................................82

Soft Keys.....................................................................................................83

Appendix A: Configuration File Settings ............................................................85

“sip_account” Module: SIP Account Settings..................................................85

General Configuration File Settings ...........................................................85

MAC-Specific Configuration File Settings ....................................................97

“network” Module: Network Settings ............................................................99

General Configuration File Settings ...........................................................99

MAC-Specific Configuration File Settings..................................................101

“provisioning” Module: Provisioning Settings................................................104

“time_date” Module: Time and Date Settings...............................................108

“log” Module: Log Settings........................................................................113

“remoteDir” Module: Remote Directory Settings...........................................114

“web” Module: Web Settings .....................................................................119

“user_pref” Module: User Preference Settings..............................................120

General Configuration File Settings .........................................................120

MAC-Specific Configuration File Settings..................................................120

“call_settings” Module: Call Settings...........................................................123

“pfk” Module: Programmable Feature Key Settings.......................................126

“speed_dial” Module: Speed Dial Settings....................................................127

“ringersetting” Module: Distinctive Ringer Settings .......................................128

“file” Module: Imported File Settings ..........................................................129

General Configuration File Settings .........................................................129

MAC-Specific Configuration File Settings..................................................130

“tone” Module: Tone Definition Settings......................................................131

“profile” Module: Password Settings ...........................................................135

General Configuration File Settings .........................................................135

MAC-Specific Configuration File Settings..................................................135

“page_zone” Module: Paging Zone Settings.................................................135

Maintenance...............................................................................................137

Important Safety Information.......................................................................138

Safety Information...................................................................................138

Industry Canada.........................................................................................139

FCC part 15................................................................................................140

GPL License Information ..............................................................................141

4 Table of contents

VSP725 Administrator and Provisioning Manual

Introduction

This administrator and provisioning guide contains detailed instru ctions for configuring the VSP725 deskset. Please read this guide before attempting to configure the telephone.

Audience

This guide is written for installers and system administrators. It assumes that you are familiar with networks and VoIP, both in theory and in practice. This guide also assumes that you have ordered your IP PBX equipment or service and selected which PBX features you want to implement. This guide references specific IP PBX equipment or services only for features or settings that have been designed for a specific service. Please consult your equipment or service provider for recommended switches, routers, and firewall and NAT traversal settings, and so on.

As the VSP725 deskset becomes certified for IP PBX equipment or services, VTech may make interop guides available for those specific services. Th e interop guides will recommend second-party devices and settings, along with deskset-specific configurations for optimal performance with those services.

About the deskset

The VTech VSP725 deskset is full-featured business phone designed to work with popular SIP telephone (IP PBX) equipment and services. Once you have ordered and configured your SIP equipment or service, the deskset enables you to make and receive calls as you would with any other business phone. The deskset provides calling features like hold, transfer, conferencing, speakerphone, quick dial numbers and one-touch voicemail access.

The VSP725 features include:

 2.5-inch backlit Liquid Crystal Display  Speakerphone, Headset, Hold and Mute  Up to 3 SIP account registrations  Up to 6 active SIP sessions  3-way conferencing  12 dual-function programmable keys  Message Waiting alert LED  Dual 10/100 Mbps Ethernet ports  Power over Ethernet  DECT cordless headset support

For information about registering a cordless headset, see the VSP725 Deskset User Guide.

5 Introduction

VSP725 Administrator and Provisioning Manual

 200-entry Call Log

There are two network ports, known as the Ethernet port and PC port, at the back of the deskset. The Ethernet port allows the VSP725 deskset to connect to the IP PBX. The PC port is for another device such as a personal computer to connect to the Ethernet network through the deskset.

You can configure the deskset using the deskset’s own menus, a browser-based interface called the WebUI, or an automatic provisioning process (see Provisioning

g Configuration Files on page 75). The WebUI enables you to configure the

Usin deskset resides on the deskset and may get updated with firmware updates.

The VSP725 deskset supports intercom and call transfers between system extensions and can connect you and two other parties on the same conference call.

The telephone also has 12 dual-function programmable keys. You can program these keys for quick dial, busy lamp field, line access or any of the functions described in Programmable Keys on page 8.

using a PC that is connected to the same Local Area Network. The WebUI

6 Introduction

VSP725 Administrator and Provisioning Manual

Getting started

Quick reference guide

The controls you will need to use to configure the phon e manually are described below.

CANCEL While in a menu, press to cancel an operation and exit the menu.

Press to enter the menu.

SELECT Press to select a menu item or save an entry or setting.

NAVIGATION KEY While in menus, press  or  to scroll through the menu, highlight items or change settings. While entering names or numbers, press  or  to move the cursor left or right.

The deskset external features that are relevant to installation and configuration are described below.

Programmable keys Can be programmed to perform various functions or access various features. For example:

 Press to access a line to make a call  Press to dial a monitored extension or a quick-dial number  Press to answer a ringing call on any line or monitored

extension

Key label card To write on the card, pull out the card from under the plastic cover.

LOWER When assigning or dialing a quick-dial number, press to switch to lower position (the second of 12 locations) of a programmable key

Corded headset input (on side)

7 Getting started

VSP725 Administrator and Provisioning Manual

Programmable Keys

The table below lists the default settings for the programmable feature keys (PFKs). The key assignments on your phone may be different. Some keys may be programmed as Quick Dial keys, for example. To assign functions to programmable keys, see Programmable Keys on page 36.

Key N

1 Line—Account 1* 2 Line—Account 1 3 Line—Account 1 4 Directory 5 Call History 6 Redial 7 Messages 8 Do Not Disturb 9 Call Forward All 10 None 11 None 12 None 13 – 24 None

* You can assign more than one key to an account. For example, you can configure Line keys 1 and 2 to access Account 1, and Line keys 3 and 4 to access Account 2. Use the key label card to label the keys appropriately for deskset users after configuration.

umber Setting

Other possible programmable key settings

 Call Forward No Answer—Turns Call Forward No Answer (CFNA) on and off.

When CFNA is on, unanswered incoming calls are forwarded to another number after a specified delay.

 Call Forward Busy—Turns Call Forward Busy (CFB) on and off . When CFB is on,

incoming calls are forwarded to another number when the line is busy.

 Quick Dial  BLF—Busy lamp field keys let you monitor activity at other phones. The key

LED indicates call status.

 Page—If this feature is enabled, press the Page key to call one or a group of

phones. You can configure pages to be automatically answered. See SIP Accoun

 Park

codes, see SIP Account Management on page 21.

 Retrieve Parked Call—Dials the ac  In Call DTMF—Dials a string of numbers while you are on a call. For example,

pressing the key might dial a conference access code.

 Call Return—Dials the number of the last missed call.  Group Call Pickup—Dials the Group Call Pickup code, allowing y ou to answer a

call ringing at any extension within an admin-defined group.

 Direct Call Pickup—Dials the Direct Call Pickup code, allowing you to answer a

call ringing at a specific extension. After pressing the but ton, you may need to enter the extension number manually.

t Management on page 21.

Call—Dials the access code to park your current call. To program access

cess code to retrieve a parked call.

8 Getting started

VSP725 Administrator and Provisioning Manual

Network Requirements

A switched network topology is recommended for your LAN (using standard 10/100 Ethernet switches that carry traffic at a nominal rate of 100 Mbit/s).

The office LAN infrastructure should use Cat.-5/Cat.-5e cable. The LAN connections to the deskset(s) should all be wired. However, wireless

connections to other devices (such as laptops) in your office will not impede performance.

All desksets must reside on a single subnet. A Dynamic Host Configuration Protocol (DHCP) server is recommended and must be on the same subnet as the desksets so that IP addresses can be auto-assigned. In most cases, your network router will have a DHCP server. By default, the deskset has DHCP enabled for automatic IP address assignment.

NOTE: Some DHCP servers have default settings that limit the number of network IP addresses assigned to devices on the network. You should log in to your server to confirm that the IP range is sufficient.

If no DHCP server is present, you can assign static IPs to desksets. You can assign a static IP address using the deskset menus. Go to Admin settings > Network setting > Set static IP. If you do not have a DHCP server or do not manually assign static IPs, you will not be able to access the WebUI and/or enable automatic time updates from an NTP server.

A DNS server is recommended to resolve the path to the Internet and to a server for firmware and configuration updates. If necessary, the system administrator can also download upgrade files and use the WebUI to update the deskset firmware and/or configuration settings manually.

For users whose computers require a GigE Ethernet frame rate (a gigabit per second), use separate Ethernet connections for the deskset and the computer. The Ethernet connection through a deskset is limited to 100 Mbits/s.

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VSP725 Administrator and Provisioning Manual

Configuring the Phone

You can configure the phone using one of three methods:

 From the phone itself, using the menus. The phone menus are best suited to

configuring a few settings, perhaps after the initial setup has been done. For administrators, the settings available on the phone menus are limited to network settings. See Using the Admin Settings menu on page 13. Most of the settings acc the menu, they can customize the screen appearance, sounds, and manage calls. For more information, see the VSP725 Deskset User Guide.

 The Web User Interface, or WebUI, which you access using your Internet

browser. See Using the WebUI on page 18. The browser-based interface is easy to navigate The WebUI has every setting required for configuring a single phone. You can enter service provider account settings on the WebUI, configure the programmable keys, and set up provisioning, which will allow you to automatically and remotely update the phone after in itial configuration.

 Provisioning using configuration files. Workin g with configuration files is the

best way to configuring multiple phones. There are several met hods available to enable the phone to locate and upload the configuration file. For example, you can enable the phone, when it starts up or reboots, to check for the presence of a configuration file on a provisioning server. If the configu ration file is new or has been modified in any way, the phone auto mati call y downloads the file and applies the new settings. For more information, see Provisioning

g Configuration Files on page 75.

Usin

essible on the phone itself are most useful for end users. Through

and best-suited to configuring a large variety of phone settings.

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VSP725 Administrator and Provisioning Manual

Using the Phone Menu

The phone menu has four main sub-menus:

 Features—manage calls, view and add directory entries, view call history,

access messages, and use the speed dial menu.

 Status—view the deskset network status, account registration status, and

product information.

 User Settings—allows the user to set the language for the display, configure

the appearance of the display, customize the audio settings, and register a DECT headset.

 Admin Settings—configure network settings (enter static IP addresses, for

example) and account settings.

This guide contains instructions for using the Admin Settings menu and for accessing the Status menu. See the VSP725 User Guide for more information about Features and User Settings.

To use the phone menu:

1. When the phone is idle, press MENU. The main menu appears.

2. Press  or  to highlight the desired sub-menu, and then press SELECT.

 You can also press a corresponding dial pad key to select a numbered menu

item. Press 2 to view the Status menu, for example.

 Press SELECT or an appropriate soft key to save changes.  Press CANCEL to cancel an operation, exit the menu display or return to the

idle screen.

Status

Use the status menu to verify network settings and begin troubleshooting if network problems or account registration issues affect phone operation.

You can also find the software version of the phone on the Product Info screen, available from the Status menu.

To view the Status menu:

1. When the phone is idle, press MENU.

2. On the Main menu, press  or  to highlight Status, then press SELECT. The Status menu appears.

11 Using the Phone Menu

VSP725 Administrator and Provisioning Manual

3. On the Status menu, press  or  to highlight the desired menu, then press SELECT.

The available status menus are listed in the following table.

Menu Information listed

1. Network  IP address

 DHCP status (Enabled/Disabled)  Subnet Mask  Gateway IP address  DNS server 1 IP address  DNS server 2 IP address  SNTP server URL  MAC address

2. Line Lines and registration status. On the Line menu, highlight and select

the desired line to view detailed line status informat ion:

 Line status (Registered/Not registered)  Line display name  Line User ID  Registrar Server IP address  Registrar Server port number  Proxy server IP address  Proxy server port number

3. Product Info  Model number

 Serial number  MAC address  Software version  V-Series  Hardware version

Viewing Line status

When you select Line from the Status menu, the Line menu appears, listing the available lines along with icons indicating each line’s current registration status.

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VSP725 Administrator and Provisioning Manual

Icon Description

Line registered

Line not registered

To view complete status information for a line:

1. On the Line menu, press  or  to highlight the desired line, then press SELECT. The full line status screen appears.

Using the Admin Settings menu

To access the Admin Settings menu:

1. When the phone is idle, press MENU. The Main menu appears.

2. Press  or  to highlight Admin Settings, and then press SELECT.

-orPress 4 (Admin settings) on the dial pad.

3. Use the dial pad to enter the admin password, and then press ENTER. The default password is admin (press the 123 soft key to enter letters with the dial pad).

The Admin Settings are listed in the following table.

Setting Options

1. Network setting 1. DHCP (Enable, Disable)

2. Set static IP

3. VLAN ID

4. Others

2. Line 1. LINE 1

2. LINE 2 (if available)

3. LINE 3 (if available)

13 Using the Phone Menu

VSP725 Administrator and Provisioning Manual

3. Provisioning 1. Server

2. Login

3. Password

4. Reset to default Press SELECT to display a screen that allows you to reset

the phone to factory default settings.

5. Restart phone Press SELECT to display a screen that allows you to restart

the phone.

Network Setting

Use the Network setting menu to configure network-related settings for the phone.

NOTE: After you press Save for any of the network settings, the phone restarts . To use the Network setting menu:

1. From the Admin Settings menu, press  or  to highlig ht Network setting, then press SELECT.

The Network setting menu appears.

2. Press  or  to highlight the desired option, then press SELECT:

 DHCP  Set static IP  VLAN ID  Others (DNS and NTP servers).

To enable or disable DHCP:

1. From the Network setting menu, press  or  to highlight DHCP, then press SELECT.

2. Press  or  to select Enabled or Disabled, then press Save.

DHCP is enabled by default, which means the deskset will get its IP address from the network. When DHCP is disabled, you must enter a static IP address for the deskset.

NOTE: You must be familiar with TCP/IP principles and protocols to configure static IP settings.

To set static IP for the deskset:

1. From the Network setting menu, press  or  to highlight Set static IP, and then press SELECT.

If DHCP is disabled, the Set static IP menu appears. If DHCP is enabled, an error message appears briefly before returning you to the Network setting menu.

14 Using the Phone Menu

VSP725 Administrator and Provisioning Manual

2. On the Set static IP menu, enter the static IP address. Use the dial pad and the

Add dot soft key to enter characters. Press  or  to advance to the next

character.

3. Press  and enter the Subnet Mask. Use the dial pad and the Add dot soft key to enter characters. Press  or  to advance to the next character.

4. Press  and enter the Gateway. Use the dial pad and the Add dot soft key to enter characters. Press  or  to advance to the next character.

5. Press Save.

To set the VLAN ID for the deskset:

1. From the Network setting menu, press  or  to highlight VLAN ID, and then press SELECT.

2. On the VLAN ID menu, press  or  to enable or disable the WAN Vlan.

3. Press  and enter the WAN port number. Use the dial pad and the Backspc soft key to enter characters. The valid range is 0 to 4095.

4. Press  and then press  or  to enable or disable the PC port Vlan.

5. Press  and enter the PC port number. Use the dial pad and the Backspc soft key to enter characters. The valid range is 0 to 4095.

6. Press Save.

To set other settings (DNS and NTP):

1. From the Network setting menu, press  or  to highlight Others, and then press SELECT.

If DHCP is disabled, the Others menu appears. If DHCP is enabled, an error message appears briefly before returning you to the Network setting menu.

2. Enter the IP address for the primary DNS server. Use the dial pad and the

Add dot soft key to enter characters. Press  or  to advance to the next

character.

3. Press  and enter the IP address for the secondary DNS server. The deskset uses this server if the primary server does not respond.

15 Using the Phone Menu

VSP725 Administrator and Provisioning Manual

4. Press  and enter the IP address for the NTP server. If the deskset does not use an NTP server, you must manually enter the time and date settings.

5. Press Save.

Line Menu

Use the Line menu to configure line-specific settings for the phone.

To use the Line setting menu:

1. From the Admin Settings menu, press  to highlight Line, and then press SELECT.

The Line menu appears.

2. Highlight the desired line, if necessary, by pressing , and then press SELECT. The full configuration menu for that line appears.

You can configure:

 Display name  User ID  Authorization ID  Authorization Password  SIP Registrar Server IP  Registrar Server port  Proxy server IP  Proxy server port  Register (Yes or No)  Answer page (Manual or Auto)

For more information about these settings, see SIP Account Management on page

21.

3. Edit the Line settings setting:

 Backspc—deletes a character  123—enables you to enter numbers, lower case letters, or upper case letters

with the dial pad. Does not appear when the setting accepts numbers only.

 Save—saves and applies the new settings  Edit—enables you to edit the setting (appears for the Password setting)

using the dial pad and the soft keys available for each

Press  or  to advance to the next character.

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VSP725 Administrator and Provisioning Manual

Provisioning Menu

Use the Provisioning menu to manually configure auto-provisioning settings. For more information about auto-provisioning, see Provisioning on page 65 and Provisioning Using Configuration Files on page 75.

he Provisioning menu you can configure:

On t

 Server string—the URL of the provisioning server. The URL can include a

complete path to the configuration file.

 Login ID—the username the phone will use to access the provisioning server.  Login PW—the password the phone will use to access the provisioning server.

To use the Provisioning menu:

1. From the Admin Settings menu, press  to highlight Provisioning, and then press SELECT.

The Provisioning menu appears.

2. Enter the server URL using the dial pad keys:

 Backspc—deletes a character  123—enables you to enter numbers, lower case letters, or upper case letters

with the dial pad. Does not appear when the setting accepts numbers only.

 Save—prompts you to reboot the phone and apply the new settings  Edit—enables you to edit the setting (appears for the Password setting)

The format of the URL must be RFC 1738 compliant, as follows: “<schema>://<user>:<password>@<host>:<port>/<url-path>”

“<user>:<password>@” may be empty. “<port>” can be omitted if you do not need to specify the port number.

3. Press  to move to the next line and enter the Login ID for access to the provisioning server if it is not part of the server strin g.

4. Press  to move to the next line and enter the Login password.

5. Press Save .

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VSP725 Administrator and Provisioning Manual

Using the WebUI

The Web User Interface (WebUI) resides on your deskset. You can access it using an Internet browser. After you log in to the WebUI, you can configure the phone on the following pages:

 System

o SIP Account Management o Call settings o User Preferences o Programmable Keys o Speed Dial Keys o Signaling Settings o Ringer Settings

 Network

o Basic Network Settings o Advanced Network Settings

 Contacts

o Local Directory o Blacklist o LDAP o Broadsoft o Call History

 Servicing

o Reboot o Time and Date o Firmware Upgrade o Provisioning o Security o Certificates o System Logs

The WebUI also has a Status page, where you can view network status and general information about your phone. The information on this page matches the Status menu on the phone.

To access the WebUI:

1. Ensure that your computer is connected to the same network as your deskset. Your computer may already be connected to the network through the PC port on the back of your deskset.

2. Find the IP address of your phone:

a. When the phone is idle, press MENU b. Press  to c. With Network highlighted, press SELECT.

The Network status screen appears.

d. On the Network status screen, note the IP Address.

18 Using the WebUI

highlight Status, and then press SELECT.

VSP725 Administrator and Provisioning Manual

3. On your computer, open an Internet browser. (Depending on your browser, some of the pages presented here may look different and have different controls. Ensure that you are running the latest update of your preferred browser.)

4. Type the phone IP address in the browser address bar and press ENTER on your computer keyboard.

The browser displays a window asking for your user name and password.

5. For the user name, enter admin. For the password, enter the default password, admin. You can change the password later on the Servicing > Security page.

6. Click OK. The WebUI appears.

Click topics from the navigation bar along the top of the WebUI, and then click links to individual pages along the left. You view and change settings in two different types of fields: drop-down lists and entry fields into which you type information. For your security, the WebUI times out after 10 minutes, so if it is idle for that time, you must log in again.

The remaining procedures in this section assume that you are already l ogged into the WebUI.

NOTE: The settings tables in this section contain settings that appear in the WebUI and their equivalent settings in the configuration file template. You can use the configuration file template to create custom configuration files. Configuration files can be hosted on a provisioning server and used for automatically configuring phones. For more information, see Provisioning Using Configuration Files on page 75.

Saving Your Settings

Each WebUI settings page has a button. Click to save any changes you have made on the page. During a configuration session, click

move on to the next WebUI page.

before you

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VSP725 Administrator and Provisioning Manual

WebUI: Status

The WebUI System Status page is equivalent to the Status menu on the deskset. The System Status page shows:

 General information about your phone, including model, MAC address, and

software version

 Account Status information about your SIP account registration  Network information regarding your phone’s network address and network

connection

 Cordless Status indicating whether a cordless headset is registered to the

deskset.

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VSP725 Administrator and Provisioning Manual

WebUI: System

SIP Account Management

On the SIP Account Management pages, you can enter the account settings for each line you have ordered from your service provider. There is an Account settings page for each available line.

The sip account settings are also available as parameters in the configuration file. See “sip_account” Module: SIP A

ccount Settings on page 85.

General Account Settings

Click the link for each setting to see the matching configuration file parameter in Appendix A: Configuration File Settings. Default values and

Setting Description

Enable Account Enable or disable the SIP account. Select to enable. Display Name Enter the name that will appear on the phone LCD when

account x is selected. The display name is also the text portion of the caller ID that is displayed for outgoing calls using account x.

User identifier Enter the User identifier supplied by your service provider.

The User ID, also known as the Account ID, is a SIP URI field used for SIP regis tratio n. It i s also used a s pa rt of the caller ID displayed for outgoing calls.

Authentication name If authentication is enabled on the server, enter the

authentication name (or authentication ID) for authentication with the server.

ranges are listed there.

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VSP725 Administrator and Provisioning Manual

Authentication password

Dial Plan Enter the dial plan, with dialing strings separated by a |

Inter Digit Timeout (secs) Sets how long the phone waits after any “P” (pause) in

Maximum Number of Calls Select the maximum number of concurrent active calls

Page Auto Answer When set to Auto, enables the deskset to automatically

Feature Synchronization Enables the phone to synchronize with Broadworks

Line Type Select the line type to Private or Shared. A private line will

If authentication is enabled on t he server, e nter the

authentication password for a uthe nticatio n with t he ser ver.

symbol. See Dial Plan on pa g e 23.

the dial string or in the dial plan.

allowed for that account.

answer when a page is received. This is usually the desired behavior for paging.

Application Server. Changes to features such as DND, Call Forward All, Call Forward No Answer, and Call Forward Busy on the server side will also update the settings on the phone menu and WebUI. Similarly, changes using the phone or WebUI will update the settings on the server.

be accessible only at the deskset you are configuring. Shared lines can be assigned to m ore than o ne deskset. F or more information about using shared lines, see the VSP725 Deskset User Guide.

Barge-in Enables subscribers to shared lines to “barge in” on active

calls on other shared lines.

DTMF method Select the default DTMF transmission method. You may

need to adjust this if call quality problems are triggering unwanted DTMF tones or you have problems sending DTMF tones in general.

Unregister after reboot Enables the phone to unregister the account(s) after

rebooting—before the account(s) register agai n as the phone starts up. If other phones that share the same account(s) unregister unexpectedly in tandem with the rebooting deskset, disable this setting.

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VSP725 Administrator and Provisioning Manual

Dial Plan

The dial plan consists of a series of dialing rules, or strings, that determine whether what the user has dialed is valid and when the phone should dial the number.

Dialing rules must consist of the elements defined in the table below.

Element Description

x Any dial pad key from 0 to 9, including # and *.

[0-9] Any two n u m b e r s s e p a r a t e d b y a h y phen, where the second number is greater

than the first. All numbers within the range or valid, excluding # and *.

x+ An unlimited series of digits.

, This represents the playing of a secondary dial tone after the user enters

the digit(s) specified or dials an external call prefix before the comma. For instance, “9,xxxxxxx” means the secondary dial tone is played after the user dials 9 until any new digit is entered. “9,3xxxxxx” means only when the digit 3 is hit would the secondary dial tone stop playing.

PX This represents a pause of a defined time; X is the pause duration in

seconds. For instance, “P3” would represent pause duration of 3 seconds. When “P” only is used, the pause time is the same as the Inter Digit Timeout (see SIP Account Management on page 21).

(0:9) This is a substitution rule where the first number is replaced by the second.

For example, “(4:723)xxxx” would replace “46789” with “723-6789”. If the substituted number (the first number) is empty, the second number is added to the number dialed. For example, in “(:1)xxxxxxxxxx”, the digit 1 is appended to any 10-digit number dialed.

A sample dial plan appears below.

This separator is used to indicate the start of a new pattern. Can be used to add multiple dialing rules to one pattern edit box.

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SIP Server Settings

Setting Description

Server address Enter the IP address or domain name for the SIP server. Server port Enter the port number that the SIP server will use.

Registration Settings

Setting Description

Server address Enter the IP address or domain name for the registrar

server.

Server port Enter the port number that the registrar server will use. Expiration Enter the desired registration expiry time in seconds. Registration Freq (secs) Enter the desired registration retry frequency in seconds. If

registration using the Primary Outbound Proxy fails, the

Registration Freq setting determines the number of seconds

before a registration attempt is made using the Backup

Outbound Proxy.

Outbound Proxy Settings

Setting Description

Server address Enter the IP address or domain name for the proxy server. Server port Enter the port number that the proxy server will use.

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Backup Outbound Proxy Settings

Setting Description

Server address Enter the IP address or domain name for the backup proxy server. Server port Enter the port number that the backup proxy server will use.

Audio Settings

Setting Description

Ringer Tone Sets the ringer tone for incoming calls on the account. Codec priority 1 Select the codec to be used first during a call. Codec priority 2 Select the codec to be used second during a call if the previous

codec fails.

Codec priority 3 Select the codec to be used third during a call if previous codecs

fail.

Codec priority 4 Select the codec to be used fourth during a call if previous codecs

fail.

Codec priority 5 Select the codec to be used fifth during a call if previous codecs

fail.

Enable voice encryption (SRTP)

Select to enable secure RTP for voice packets.

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VSP725 Administrator and Provisioning Manual

Quality of Service

Setting Description

DSCP (voice) Enter the Differentiated Services Code Po int (DSCP) value from the

Quality of Service setting on your router or switch.

DSCP (signalling) Enter the Differentiated Services Code Point (DSCP) value from the

Quality of Service setting on your router or switch.

Signaling Settings

Setting Description

Local SIP port Enter the local SIP port. Transport Select the SIP transport protocol:

 TCP (Transmission Control Protocol) is the most reliable protocol

and includes error checking and delivery validation.

 UDP (User Datagram Protocol) is generally less prone to

latency, but SIP data may be subject to network congestion.

 TLS (Transport Layer Security)—the VSP600 supports secured

SIP signalling via TLS. Optional server authentication is supported via user-uploaded certificates. TLS certificates are uploaded using the configuration file. See “file” Module: Imported File Settings o provider.

n page 129 and consult your service

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VSP725 Administrator and Provisioning Manual

Feature Access Codes Settings

If your IP PBX service provider uses feature access codes, then enter the applicable codes here. You can assign many of these features to programmable feature keys, which enables end users to press the keys to dial out the codes you enter here. To configure programmable feature keys, see Programmable Keys on page 36.

Settin

Paging Enter the paging access code. Yes Call Park Enter the call park access code. Yes Parked Call Retrieval Enter the call park retrieval access code. Yes Voicemail Enter the voicemail access code. The code

DND ON Enter the Do Not Disturb ON access code. Yes DND OFF Enter the Do Not Disturb OFF access code. Yes

g Description Assignable

to PFK?

Yes is dialed when the user selects a line from the phone’s Message menu.

Call Forward All ON Enter the Call Forward All ON access code. Yes Call Forward All OFF Enter the Call Forward All OFF access

code.

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Yes

VSP725 Administrator and Provisioning Manual

Call Forward No Answer ON

Call Forward No Answer OFF Enter the Call Forward No Answer OFF

Call Forward Busy ON Enter the Call Forward Busy ON access

Call Forward Busy OFF Enter the Call Forward Busy OFF access

Anonymous Call Reject ON Enter the Anonymous Call Reject ON

Anonymous Call Reject OFF Enter the Anonymous Call Reject OFF

Anonymous Call ON Enter the Anonymous Call ON access code. No Anonymous Call OFF Enter the Anonymous Call OFF acces s code. No Call Waiting ON Enter the Call Waiting ON access code. No

Enter the Call Forward No Answer ON

access code.

code.

access code.

Yes

Call Waiting OFF Enter the Call Waiting OFF access code. No Group Call Pickup Enter the Group Call Pickup code. Dialing

the code enables the user to answer a call ringing at another deskset that is part of the same group.

Direct Call Pickup Enter the Direct Call Pickup code. Dialing

the code enables the user to answer a call ringing at another deskset.

Yes

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Busy Lamp Field

Setting Description

List URI Enter the BLF list URI, as supplied by or set up with your

service provider. For example, blf-list1@sipservice.com. This list contains a list of extensions that are eligible f or BLF monitoring. You can assign keys for BLF monitoring on the Programmable Keys page. See page 36.

Remote Pickup Code Enter the remote pickup code for the BLF list, as supplied

by your service provider.

Voicemail Settings

Setting Description

BLF subscription expiration

Enable MWI Subscription When enabled, the account subscribes to the “message

Mailbox ID Enter the URI for the mailbox ID. The phone uses this URI

Enter the BLF subscription expiry time (in seconds) for account x.

summary” event package. The account may use the User ID or the service provider’s “Mailbox ID”.

for the MWI subscription. If left blank, the User ID is used for the MWI subscription.

MWI subscription expiration

29 WebUI: System

Enter the MWI subscription expiry time (in seconds) for account x.

VSP725 Administrator and Provisioning Manual

Ignore unsolicited MWI

Enable Stutter Dial Tone Enables or disables the stutter dial tone for that account

NAT Traversal

Setting Description

Enable STUN Enables or disables STUN (Simple Traversal of UDP through

When selected, unsolicited MWI notifications—notifications

in addition to, or instead of SUBSCRIBE and NOTIFY methods—are ignored for account x. If the deskset receives unsolicited MWI notifications, the deskset Message Waiting LED will not light to indicate new messages.

Disable this setting if:  MWI service does not involve a subscription to a

voicemail server. That is, the server supports unsolicited MWI notifications.

 you want the Message Waiting LED to indicate new

messages when the deskset receives unsolicited MWI notifications.

(indicating message(s) waiting) when the phone goes off hook.

NATs) for account x. The Enable STUN setting allows the phone to identify its publicly addressable information

behind a NAT via communicating with a STUN server.

Server address Enter the STUN server IP address or domain name. Server port Enter the STUN server port. Enable UDP Keep-Alive Enables or disables UDP keep-alives. Keep-alive packets are

used to maintain connections established through NAT.

Keep-alive interval (secs) Enter the interval (in seconds) for sending UDP keep-alives.

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Music On Hold Settings

Setting Description

Enable Local MoH Enables or disables a hold-reminder tone that the user

hears when a far-end caller puts the call on hold.

Network Conference Settings

Setting Description

Enable Network Conference Enables or disables network conferencing for account x. Conference URI Enter the URI for the network bridge for conference

handling on account x.

Session Timer

Setting Description

Enable Session Timer Enables or disables the SIP session timer. The session

timer allows a periodic refreshing of a SIP session using the RE-INVITE message.

Minimum value (secs) Sets the session timer minimum value (in seconds) for

account x.

Maximum value (secs) Sets the session timer maximum value (in seconds) for

account x.

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Call Settings

You can configure call settings for each account. Call Settings include Do Not Disturb and Call Forward settings.

The call settings are also available as parameters in the configuration file. See “call_settings” Module: Call Settings on page 123.

General Call Settings

Setting Description

Anonymous Call Reject Enables or disables rejecting calls indicated as “Anonymous.” Enable Anonymous Call Enables or disables outgoing anonymous calls. When enabled,

the caller name and number are indicated as “Anonymous.”

Do Not Disturb

Setting Description

Enable DND Turns Do Not Disturb on or off. Incoming Calls When set to Show, the phone displays incoming call

information while Do Not Disturb is on. When set to Reject, the phone rejects incoming calls without alerting the user.

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Call Forward

Setting Description

Enable Call Forward Always Enables or disables call forwarding for all calls on

that line. Select to enable.

Target Number Enter a number to which all calls will be forwarded. Enable Call Forward Busy Enables or disables forwarding incoming calls to the

target number if the number of active calls has

reached the maximum number of calls configured for

account x.

Target Number Enter a number to which calls will be forwarded

when Call Forward Busy is enabled.

Enable Call Forward No Answer Enables or disables call forwarding for unanswered

calls on that line.

Target Number Enter a number to which unanswered calls will be

forwarded.

Delay Select the number of rings before unanswered calls

are forwarded.

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User Preferences

On the User Preferences page, you can configure some basic settings for the phone and set hold reminder and call waiting settings. The User Preferences page is also available to phone users when they log on to the WebUI.

The user preference settings are also available as parameters in the configuration file. See “user_pref” Module: User Preference Settings on page 120.

General User Settings

Click the link for each setting to see the matching configuration file parameter in Appendix A: Configuration File Settings. Default values and

Setting Description

WebUI Language Sets the language that appears on the WebUI. Other languages

will be added in a future release.

Phone Language Sets the language that appears on the phone. Other languages

will be added in a future release.

Backlight Timer Sets how long (in seconds) the screen backlight stays on after the

last button press.

Ringer Volume Sets the ringer volume for incoming calls. You can also use the

VOLUME  or  keys on the deskset.

Default Audio Mode Sets how calls are answered when you press a line key or

Answer.

ranges are listed there.

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Call Hold Reminder

Setting Description

Enable Call Hold Reminder Tone

Tone Interval (secs) Sets th e interval for the call hold reminder tone, in seconds.

Call Waiting

Setting Description

Call Waiting Off When selected, disables incoming call notifications when

Call Waiting On When selected, enables incoming call notifications when the

Enable Call Waiting Tone Enables or disables the call waiting tone. Select to enable. Tone Interval (secs) Sets th e interval for the call waiting tone, in seconds.

Enables or disables the call hold reminder tone. Select to enable.

the user is already on a call. Incoming calls are rejected.

user is already on a call.

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Programmable Keys

The deskset has 12 dual-function programmable keys. You can assign up to 24 functions to the programmable keys on the Programmable Keys page.

Keys can have identical functions, depending on the “Type” of key. For example, you can assign several “Account”-type keys to Account 1 to enable users to manage multiple calls on Account 1. You can also assign multiple Quick Dial keys.

The programmable key settings are also available as parameters in the configuration file. See “pfk” Module: Programmable Feature Key Setti

For the programmable key default settings, see Programmable Keys on page 8. C

lick the link for each setting to see the matching configuration file parameter in

Appendix A: Configuration File Settings. Default values and

ngs on page 126.

ranges are listed there.

Type Description

Account Configures the key for accessing an account. Users can make or answer

calls by pressing these keys. The key LED will change according to call activity.

After selecting Account in the Type column, select the account number in the Account column.

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Speed Dial Keys

On the Speed Dial page, you can enter up to 10 speed dial numbers. For each speed dial number you enter, you must assign the account on which the number will be dialed out.

To dial a speed dial number, press and hold the dial pad key that matches the speed dial entry number.

NOTE: This menu duplicates the speed dial menu on the phone (Main Menu > Features > Speed dial). Entries that are entered and saved on the WebUI replace

entries that were entered using the phone. Similarly, entries that are configured using the phone menu will update entries on the WebUI.

NOTE: You can also assign programmable function keys as quick dial keys, which perform a similar function to speed dial keys. However, users cannot add or edit phone numbers for programmable feature keys. The Speed Dial page is primarily intended for users to enter numbers that they personally want to dial often.

The speed dial key settings are also available as parameters in the configuration file. See “speed_dial” Module: Speed Dial Settings

on page 127.

After entering information on this page, click

To enter speed dial numbers:

1. In the Name column, enter the name associated with this speed-dial entry.

2. In the Value column, enter a phone number for the desired key.

3. In the Account column, select the account that this speed dial number will use.

to save it.

4. Click

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Speed Dial Keys

Click the link for each setting to see the matching configuration file parameter in Appendix A: Configuration File Settings.

Settin

Name The name associated with the speed dial entry. Value The phone number that the speed dial key dials when pressed and held. Account The SIP account that the phone will use to dial the number.

g Description

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Signaling Settings

The signalling settings are also available as parameters in the configu ration file. See “network” Module: Network Settings on page 99.

ter entering information on this page, click

Voice

Click the link for each setting to see the matching configuration file parameter in Appendix A: Configuration File Settings. Default values and

Setting Description

Min Local RTP port Enter the lower limit of the Real-time Transport Protocol (RTP)

port range. RTP ports specify the minimum and maximum port values that the phone will use for RTP packets.

to save it.

ranges are listed there.

Max Local RTP port Enter the upper limit of the RTP port range.

NAT Traversal

The NAT Traversal settings are communicated to the VoIP server so that the phone is reachable when connected to the Internet behind NAT.

Setting Description

Enable IP Masquerading Select to enable NAT traversal and IP masquerading. Public IP address Enter the external IP address of your router. This setting

identifies the router’s public address to the VoIP server.

Public SIP port Enter the router port number being used for SIP. This

setting identifies the router’s port to the VoIP server.

Min Public RTP port Enter the lower limit of the public RTP port range.

Max Public RTP port Enter the upper limit of the public RTP port range.

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Ringer Settings

The Ringer Settings enable you to provide a distinctive ringing feature via the custom Alert-Info header associated with an incoming call. This setting overrides the ringer tone you have set for the account. For example, you can set a unique ringer tone to alert the deskset user upon receiving any incoming calls tagged as "important" in the Alert-Info header.

The SIP Invite message contains an Alert-Info header that the phone checks in order to determine which ringer tone to play. The Alert-Info header format is as follows:

Alert-Info: info=info_text

If the header contains the “info” parameter, the phone attempts to match it to the Distinctive Ringing Text. If there is a match, the associated to ne will play. If there is no match, the default tone for the account will play.

The matching is done on a “first match” basis. In the case of duplicate text strings, the ringer tone associated with the first matched entry in the Distinctive Ringing Text list will play.

The server-side configuration must be done with your service provider. This is where the SIP Invite text (“Distinctive Ringing Text”) will be derived.

The ringer settings are also available as parameters in the configuration file. See “ringersetting” Module: Distinctive Ringer Settings on page 128.

ter entering information on this page, click

Setting Description

Distinctive Ringing Text

Internal Ringer Tone Select the desired ringer from the list.

Enter the text that will match the “info” parameter and play the ringer tone. The matching of the “info” parameter and Distinctive Ringing Text is case sensitive. The maximum length of the Distinctive Ringing Text is 40 characters.

to save it.

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Paging Zone

On the Paging Zone page, you can enter the multicast IP addresses that the phone will monitor. When a page is sent out using this mu lticast IP address, all phones that are programmed to monitor that IP address will receive the paging RTP stream and play the page on their speakerphone. You can also enable the phone to send out multicast pages using a particular multicast IP address.

You must first set up paging groups (each group consisting of a multicast paging IP address and assigned User IDs) on your SIP PBX. The deskset can monitor a maximum of 10 multicast IP addresses.

Setting Description

Name Enter the name of the paging zone. Names can be a maximum

of 15 characters. The paging zone name is displayed on the LCD during incoming and outgoing multicast pages.

Multicast IP Enter the paging zone multicast IP address. The IP address

range for multicast addresses is 224.0.0.0–239.255.255.255.

Multicast Port Enter the multicast port used by the multicast IP address. The

valid port range is 1 to 65535.

Priority Select the paging zone priority from 1 to 10. Zones with a

priority higher than another zone can interrupt the lowerpriority zone’s active page.

In addition, a call priority setting is available in the configuration file (page_zone.call_priority_threshold priority setting also ranges from 1 to 10 (2 is the default). If the paging zone priority is higher or equal to the call priority, then a multicast page can interrupt an active, dialing, or incoming call.

). This

Enable Incoming Page

43 WebUI: System

Select to enable the deskset to receive incoming pages for that paging zone. If the “Enable Incoming Page” checkbox is not selected, the phone will not listen for the multicast, but will still be able to broadcast an outgoing page.

VSP725 Administrator and Provisioning Manual

Network

You can set up the phone for your network configuration on the Network settings page. Your service provider may require you to configure your network to be compatible with its service, and the phone settings must match th e network settings.

The network settings are also available as parameters in the configuration file. See “network” Module: Network Settings on page 99.

ter entering information on this page, click

to save it.

Basic Network Settings

NOTE: If you disable DHCP on this page, you must configure static IP settings for

the phone. You must be familiar with TCP/IP principles and protocols to configure static IP settings.

Basic Network Settings

Click the link for each setting to see the matching configuration file parameter in Appendix A: Configuration File Settings. Default values and

Setting Description

ranges are listed there.

Enable DHCP DHCP is selected (enabled) by default, which means the deskset will

get its IP address, Subnet Mask, Gateway, a nd DNS Server(s) from the network. When DHCP is disabled, you must enter a static IP address for the deskset, as well as addresses for the Su bnet Mask,

Gateway, and DNS Server(s).

IP Address If DHCP is disabled, enter a static IP address for the deskset. Subnet Mask Enter the subnet mask. Gateway Enter the address of the default gateway (in this case, your

router).

Primary DNS Secondary DNS

44 Network

If DHCP is disabled or you don’t wish to use the DHCP-assigned

DNS server (or one specified by your service provider), enter

addresses for the primary and secondary DNS servers.

VSP725 Administrator and Provisioning Manual

Advanced Network Settings

VLAN

You can organize your network and optimize VoIP performance by creating a virtual LAN for phones and related devices.

Click the link for each setting to see the matching configuration file parameter in Appendix A: Configuration File Settings. Default values and

Setting Description

Enable LAN Port VLAN Enable if the phone is part of a VLAN on your network. Select

to enable.

VID Enter the VLAN ID (vlan 5, for example). Priority Select the VLAN priority that matches the Quality of Service

(QOS) settings that you have set for that VLAN ID. Outbound

SIP packets will be marked and sent according to their priority. 7

is the highest priority. NOTE: Configuring QOS settings for your

router or switch is a subject outside the scope of this document.

Enable PC Port VLAN Enable if the phone is part of a VLAN on your network. Select

to enable.

VID Enter the PC Port VLAN ID (vlan 5, for example). Priority Select the VLAN priority that matches the Quality of Service

(QOS) settings that you have set for that VLAN ID. Outbound

SIP packets will be marked and sent according to their priority. 7

is the highest priority. NOTE: Configuring QOS settings for your

router or switch is a subject outside the scope of this document.

ranges are listed there.

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LLDP-MED

Setting Description

Enable LLDP-MED Enables or disables Link Layer Discovery Protocol for Media

Endpoint Devices (LLDP-MED). LLDP-MED is a standards-based

discovery protocol supported on some network switches. It is

required for auto-configuration with VLAN settings.

Packet Interval (secs) Sets the LLDP-MED packet interval (in seconds).

802.1x

Setting Description

Enable 802.1x Enables or disables the 802.1x authentication protocol. This

protocol allows the phone to attach itself to network equipment

that requires device authentication via 802.1x.

Identity Enter the 802.1x EAPOL identity. MD5 Password Enter the 802.1x EAPOL MD5 password.

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Contacts

Local Directory

On the Local Directory page, you can manage your local directory entries. You can sort, edit, delete, and add contact information for up to 200 entries. In order to back up your contacts or import another local directory file, the page also enables you to export and import your phone’s local directory.

The Local Directory lists entries on up to 10 pages, with 20 entries per page. Click

, , , or a page number to view the desired page of entries.

NOTE: You can also use the phone menu to manage local directory entries. For more information, see the VSP725 Deskset User Guide.

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The following table describes the buttons available on the Local Directory page.

Click To…

Sort the list by last name.

Edit information for an entry

View the next page of entries.

View the last page of entries.

View the first page of entries.

Delete selected entries from the directory. Click Select All to select every entry on the page you are viewing.

Add a new directory entry.

Delete all Directory entries.

Import a directory file.

Export the directory.

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To add a new directory entry:

1. Click

The Create Local Directory Entry page appears.

2. Enter the required information as described in the followin g table.

Create Local Directory Entry

Setting Description Range Default

First Name Last Name

Enter the appropriate names in these fields. The maximum length of the first name and last name fields is 15 characters.

n/a Blank

Ringer Tone Sets a unique ringer tone for calls from this

directory entry.

Account Sets the account used when you dial this

directory entry.

Home Number Work Number Mobile Number

Enter the appropriate names and numbers in these fields.

Auto, Tone 1–10

Default Account, Account 1–3

n/a Blank

Tone 1

Default Account

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Directory Import/Export

The best way to create a directory file for import is to first export the directory from the phone. After exporting the file, open it in an .xml editor and add or modify entries.

Importing a directory file adds the imported directory entries to existing entries. Therefore, it is possible to have duplicate entries after importing a directory file. If you are importing a “complete” directory file with the aim of replacing the entire

current directory, use Select All and importing the file.

NOTE: Using the configuration file, you can set whether an imported directory file adds to or replaces existing entries. See “file” Module: Imported File Settings on page 129.

rectory files are .xml files that have the following tags:

Local Directory WebUI field Directory file XML tag

First Name <DIR_ENTRY_NAME_FIRST>

to clear the directory before

Last Name <DIR_ENTRY_NAME_LAST> Home Number <DIR_ENTRY_NUMBER_HOME> Work Number <DIR_ENTRY_NUMBER_WORK> Mobile Number <DIR_ENTRY_NUMBER_MOBILE> Account <DIR_ENTRY_LINE_NUMBER> Call Block (not on WebUI) <DIR_ENTRY_BLOCK> Ringer Tone <DIR_ENTRY_RINGER>

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Blacklist

On the Blacklist page, you can manage local blacklist entries. The phone rejects calls from numbers that match blacklist entries. You can sort, edit, delete, and add up to 200 blacklist entries. In order to back up your blacklist entries or import another local blacklist file, the page also enables you to export and import your phone’s blacklist.

The blacklist lists entries on up to 10 pages, with 20 entries per page. Click

, , or a page number to view the desired page of entries.

NOTE: You can also use the phone menu to manage blacklist entries. For more information, see the VSP725 Deskset User Guide.

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The following table describes the buttons available on the Blacklist page.

Click To…

Sort the list by last name.

Edit information for an entry

View the next page of entries.

View the last page of entries.

View the first page of entries.

Delete selected entries. Click Select All to select every entry on the page you are viewing.

Add a new entry.

Delete all entries.

Import a blacklist file.

Export the blacklist.

To add a new blacklist entry:

1. Click

The Create Blacklist Entry page appears.

2. Enter the required information as described in the followin g table.

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Create Blacklist Entry

Setting Description Range Default

First Name Last Name

Account Sets the account used when you dial

Home Number

Work Number Mobile Number

Enter the appropriate names in these fields. The maximum length of the first name and last name fields is 15 characters.

this directory entry.

Enter the appropriate names and numbers in these fields.

n/a Blank

Default Account, Account 1–3

n/a Blank

Account 1

Blacklist Import/Export

The best way to create a blacklist file for import is to first export the blacklist from the phone. After exporting the file, open it in an .xml editor and add or modify entries.

Importing a blacklist file adds the imported blacklist entries to existing entries. Therefore, it is possible to have duplicate entries after importing a blacklist file. If you are importing a “complete” blacklist file wi th the aim of replacing the entire

current blacklist, use Select All and importing the file.

to clear the blacklist before

NOTE: Using the configuration file, you can set whether an imported blacklist file adds to or replaces existing entries. See “file” Module: Imported File Settings on page 129.

list files are .xml files that have the following tags:

Black

Blacklist WebUI field Blacklist file XML tag

First Name <BLACKLIST_ENTRY_NAME_FIRST> Last Name <BLACKLIST_ENTRY_NAME_LAST> Home Number <BLACKLIST_ENTRY_NUMBER_HOME> Work Number <BLACKLIST_ENTRY_NUMBER_WORK> Mobile Number <BLACKLIST_ENTRY_NUMBER_MOBILE> Account <BLACKLIST_ENTRY_LINE_NUMBER>

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LDAP

The phone supports remote Lightweight Directory Access Protocol (LDAP) directories. An LDAP directory is hosted on a remote server and may be the central directory for a large organization spread across several cities, offices, and departments. You can configure the phone to access the directory and allow users to search the directory for names and telephone numbers.

The LDAP settings are also available as parameters in the configuration file. See “remoteDir” Module: Remote Di

rectory Settings on page 114.

After entering information on this page, click

to save it.

LDAP Settings

Click the link for each setting to see the matching configuration file parameter in Appendix A: Configuration File Settings. Default values and

Setting Description

Enable LDAP Enables or disables the phone’s access to the LDAP

directory.

Directory name Enter the LDAP directory name. Server address Enter the LDAP server domain name or IP address. Server port Enter the LDAP server port.

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ranges are listed there.

VSP725 Administrator and Provisioning Manual

Version

Authentication scheme Select the LDAP server authentication scheme. Authentication name Enter the user name or authentication name for LDAP

Authentication password Enter the authentication password for LDAP server access. Base Enter the LDAP search base. This sets where the search

Maximum number of entries

Maximum search delay Enter the delay (in seconds) before the phone starts

Select the LDAP protocol version supported on the phone.

Ensure the protocol value matches the version assigned on

the LDAP server.

server access.

begins in the directory tree structure. Enter one of more

attribute definitions, separated by commas (no spaces).

Your directory may include attributes like “cn” (common

name) or “ou” (organizational unit) or “dc” (domain

component).

For example: ou=accounting,dc=vtech,dc=com

Sets the maximum number of entries returned for an LDAP

search. Limiting the number of hits can conserve network

bandwidth.

returning search results.

First name filter Enter the first name attributes for LDAP searching. The

format of the search filter is compliant to the standard

string representations of LDAP search filters (RFC 2254).

Last name filter Enter the last name attributes for LDAP searching. The

format of the search filter is compliant to the standard

string representations of LDAP search filters (RFC 2254).

Phone number filter Enter the number attributes for LDAP searching. The format

of the search filter is compliant to the standard string

representations of LDAP search filters (RFC 2254).

First name attribute Sets the attribute for first name. What you enter here

should match the first name attribute for entries on the

LDAP server (gn for givenName, for example). This helps

ensure that the phone displays LDAP entries in the same

format as the Local Directory.

Last name attribute Sets the attribute for last name. What you enter here

should match the last name attribute for entries on the

LDAP server (sn for surname, for example). This helps

ensure that the phone displays LDAP entries in the same

format as the Local Directory.

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Work number attribute

Mobile number attribute Sets the attribute for the mobile number. What you enter

Home number attribute Sets the attribute for the home number. What you enter

Lookup for incoming calls Enables or disables LDAP incoming call lookup. If enabled,

Lookup in dialing mode Enables or disables LDAP outgoing call lookup. If enabled,

Sets the attribute for the work number. What you enter

here should match the work number attribute for entries on

the LDAP server (telephoneNumber, for example). This

helps ensure that the phone displays LDAP entries in the

same format as the Local Directory.

here should match the mobile number attribute for entries

on the LDAP server (mobile, for example). This helps

ensure that the phone displays LDAP entries in the same

format as the Local Directory.

here should match the home number attribute for entries

on the LDAP server (homePhone, for example). This helps

ensure that the phone displays LDAP entries in the same

format as the Local Directory.

the phone searches the LDAP directory for the incoming call

number. If the number is found, the phone uses the LDAP

entry for CID info.

numbers entered in pre-dial or live dial are matched against

LDAP entries. If a match is found, the LDAP entry is

displayed for dialing.

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Broadsoft

The phone supports access to the Broadsoft Phonebook. Users can search for and call contacts that are hosted on the Broadsoft Phonebook. On the Broadsoft Phonebook Settings page, you must enter the path and credentials to enable the phone to access the Broadsoft Phonebook.

Broadsoft Phonebook Settings

Setting Description

Enable Broadsoft Phonebook

Display name Enter the display name for the Broadsoft Phonebook. This

Server address Enter the Broadsoft Phonebook server domain or IP

Port Enter the Broadsoft Phonebook server port. Authentication name Enter the user name or authentication name for Broadsoft

Authentication password Enter the authentication password for Broadsoft Phonebook

Enables or disables the phone’s access to the Broadsoft

phonebook.

name appears on the Directory list on the deskset menu.

address.

Phonebook access.

access.

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Call History

The Call History page has no configurable settings. It displays Missed Calls, Received Calls, and Dialed Calls. Users can view their call history and “c lick to dial” numbers if

click to dial

is enabled.

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Servicing

Reboot

To manually reboot the phone and apply settings that you have updated, click

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Time and Date

On the Time and Date menu, you can manually set the time and date, and the time and date formats. You can also set the system time to follow a Network Time Protocol (NTP) Server (recommended) or you can set the time and date manually.

The time and date settings are also available as parameters in the configuration file. See “time_date” Module: Time and

Date Settings on page 108.

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Time and Date Format

Click the link for each setting to see the matching configuration file parameter in Appendix A: Configuration File Settings. Default values and

Setting Description

Date Format Sets the date format. Time Format Sets the clock to a 24-hour or 12-hour format.

Network Time Settings

Setting Description

Enable Network Time Enables or disables get t ing time and date information for

your phone from the Internet.

NTP Server If Enable Network Time is selected, enter the URL of your

preferred time server.

ranges are listed there.

Use DHCP (Option 42) If Enable Network Time is selected, select to use DHCP to

locate the time server. Option 42 specifies the NTP server available to the phone. When enabled, the phone obtains the time in the following priority: 1. Option 42 2. NTP Server

3. Manual time.

Time Zone and Daylight Savings Settings

Setting Description

Time Zone Select your time zone from the list. Automatically adjust

clock for Daylight Savings

User-defined DST Select to set your own start and end dates and offset for

DST Start: Month DST Start: Week

Select to adjust the clock for daylight savings time according to the NTP server and time zone setting. To disable daylight savings adjustment, disable both this setting and Userdefined Daylight Savings Time.

Daylight Savings time. To disable daylight savings adjustment, disable both this setting and Automatically

adjust clock for Daylight Savings.

If User-defined DST for daylight savings: Month, week, day, and hour.

is enabled, set the start date and time

DST Start: Day DST Start: Hour

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DST End: Month DST End: Week DST End: Day DST End: Hour

Daylight Savings Offset If User-defined DST is enabled, this specifies the daylight

Use DHCP (Option 2/100/101)

Manual Time Settings

If Enable Network Time Time Settings to set the current time.

Setting Description

Date Select the current year, month, and day.

If User-defined DST daylight savings: Month, week, day, and hour.

savings adjustment (in minutes) to be applied when the current time is between Daylight Savings Start and Daylight Savings End.

If Enable Network Time determine the time zone offset. Options 2, 100 and 101 determine time zone information.

is disabled or if the time server is not available, use M anual

is enabled, set the end date and time for

is selected, select to use DHCP to

Time Sets the current hour, minute, and second.

Click to start the phone using the manual time settings.

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Firmware Upgrade

You can update the phone with new firmware using the following methods:

 Retrieving a firmware update file from a remote host computer and accessed

via a URL. This central location may be arranged by you, an authorized VESA dealer, or your SIP service provider. Enter the URL under Firmware Server Settings.

 Using a file located on your computer or local network. No connection to the

Internet is required. Consult your dealer for access to firmware update files. Click Manual Upgrade to view the page where you can manually upgrade the phone’s firmware.

The firmware upgrade settings are also available as parameters in the configuration file. See “provisioning” Module: Provisioning Settings on page 104.

Firmware Server Settings

Click the link for each setting to see the matching configuration file parameter in Appendix A: Configuration File Settings. Default values and

Setting Description

Firmware URL The URL where the firmware update file resides. This

should be a full path, including the filename of t he

firmware file.

Server authentication name Authentication username for the firmware server Server authentication password Authentication password for the firmware server

To update the firmware immediately:

1. Click NOTE: You can also configure the phone to check for firmware updates at regular

intervals. See the Provisioning page.

ranges are listed there.

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Manual Firmware Update and Upload

On the Manual Firmware Update Settings page, you can upgrade the phone firmware using a file located on your computer or local network.

To update the firmware using a file on your computer or local network:

1. On the Manual Firmware Update page, click

the firmware update file.

2. Click The phone will update its firmware and restart.

to locate and open

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Provisioning

Provisioning refers to the process of acquiring and applying new settings for the phone using configuration files retrieved from a remote computer. After a phone is deployed, subsequent provisioning can update the phone wi th new settings; for example, if your service provider releases new features. See also Provisioning Using

onfiguration Files on page 75.

th automatic provisioning, you enable the phone to get its settings automatically—

Wi the process occurs in the background as part of routine system operation. Automatic provisioning can apply to multiple phones simult aneously.

With manual provisioning, you update the phone settings (configuration and/or firmware) yourself via Provisioning > Import Configuration and/or Firmware Upgrade > Manual Upgrade. Manual provisioning can only be performed on one phone at a time.

On the Provisioning page, you can enter settings that will enable the deskset to receive automatic configuration and firmware updates. The Provisioning page also allows you to manually update phone configuration from a locally stored configuration file using an Import function. You can also export the phone’s configuration—either to back it up or to apply it to another phone—to a file on your computer.

The provisioning process functions according to the Resynchronization settings and Provisioning Server Settings. The deskset checks for the provisioning URL from the following sources in the order listed below:

1. PnP—Plug and Play Subscribe and Notify protocol

2. DHCP Options

3. Preconfigured URL If one of these sources is disabled, not available, or has not been configured, the

phone proceeds to the next source until reaching the end of the list. The provisioning settings are also available as parameters in the configuration file.

“provisioning” Module: Provisioning Settings on page 104.

See

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Provisioning Settings

Setting Description

Provisioning server URL of the provisioning file(s). The format of the URL must

be RFC 1738 compliant, as follows: “<schema>://<user>:<password>@ <host>:<port>/<url-path>”

“<user>:<password>@” may be empty. “<port>” can be omitted if you do not need to specify the

port number.

Server authentication name

Server authentication password

Plug-and-Play Settings

Setting Description

Enable PnP Subscribe Select to enable the phone to search for the provisioning

User name for access to the provisioning server

Password for access to the provisioning server

URL via a SUBSCRIBE message to a multicast address (224.0.1.75). The phone expects the server to reply with a NOTIFY that includes the provisioning URL. The process times out after five attempts.

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DHCP Settings

Use DHCP Options

DHCP Option Priority 1 If DHCP is enabled, sets the DHCP Option priority. Select

DHCP Option Priority 2 If DHCP is enabled, sets the DHCP Option priority. Select

DHCP Option Priority 3 If DHCP is enabled, sets the DHCP Option priority. Select

Vendor Class ID (DHCP 60) DHCP Option 60 is available to send vendor-specific

User Class Info (DHCP 77) DHCP Option 77 is available to send vendor-specific

Enables the phone to use DHCP opti ons to locate and retri eve

the configuration file. When selected, the phone automatically attempts to get a provisioning server address, and then the configuration file. If DHCP options do not locate a confi guration file, then the server provisioning string is checked.

NOTE: Ensure that DHCP is also enabled on the Network > Basic settings page.

the highest priority option.

the second highest priority option.

the third highest priority option.

information to the DHCP Server.

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Resynchronization

Setting Description

Mode Sets which files the phone checks for at regular intervals. It can

check for configuration files, firmware update files (from the URL entered on the Firmware Server Settings page), or both. NOTE: When checking for both config and firmware files, the firmware URL can be within the config file. This firmware URL takes tak e precedence over the URL on the Firmware Server Settings page. It will also update the URL on the Firmware Server Settings page. This allows you to change the firmware URL automatically.

Bootup Check Sets the phone to check the provisioning URL for new configuration

and/or firmware files upon bootup. The update is applied as part of

the reboot process.

Interval Sets an interval, in minutes, for checking for updates. Use encryption Enables an AES-encrypted configuration file to be decrypted before

being applied to the phone. Select if the configuration file has been

secured using AES encryption. See Securing Configuration Files

th AES Encryption.

Passphrase If the configuration file has been secured using AES encryption,

enter the 16-bit key. See Securing Configuration Files with AES

yption.

Encr

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Import Configuration

You can configure the phone by importing a configuration file from your computer or your local network. For more information about configu ration file types and configuration file formatting, see Provisioning Using Configuration Files on page 75.

o import a configuration file:

1. Click

2. Click The phone will update its configuration. Manually importing a configuration file differs from the auto-provisioning process in

that:

 The phone does not check whether the file has been loaded before. The

configuration file is processed whether or not it is different from the current version.

 The phone will restart immediately after importing the configurat ion file,

without waiting for one minute of activity. Export Configuration You can export all the settings you have configured on the WebUI and save them as

a configuration file on your computer. You can then use this conf iguration file as a backup, or use it to update other phones.

Under Export Configuration, you can also reset the phone to its default configuration. NOTE: The exported configuration file will contain the following passwords in plain

text:

 SIP account authentication password  EAPOL password  Firmware server password  Provisioning server password  Encryption passphrase  LDAP server password  Broadsoft directory server password.

to locate and open the configuration file.

Please ensure that you save the exported configuration file in a secure location.

To export the configuration file:

1. Click The format of the exported file is <model name>_<mac address>.cfg. For

example, VSP725_0011A0OCF489.cfg. Exporting a configuration file generates two header lines i n the configuration file.

These header lines provide the model number and software version in the following format:

#Model Number = xxxxxxx

#SW Version = xxxxxxx

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You can use the exported file as a general configuration file, and duplicate the settings across multiple units. However, ensure th at you edit the file to remove any MAC-specific SIP account settings before applying the general configuration file to other units.

Reset Configuration

You can reset the phone to its default settings.

To reset the phone to its default configuration:

1. Under Reset Configuration, click

2. When the confirmation box appears, click OK.

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Security

On the Security page you can reset the admin password, reset the user password, and enter web server settings.

The security settings are also available as parameters in the configuration file. See “web” Module: Web Settings on page 119.

Administrator Password

You can set the administrator password on the WebUI or by using provisioning. For more information on using provisioning to set the administrator password, see “profile” Module: Password Settings on page 135.

To ch

1. Enter the old password (for a new phone, the default password is admin).

2. Enter and re-enter a new password. The password is case sensitive and can

3. Click

User Password

You can set the user password on the WebUI or by using provisioning. For more information on using provisioning to set th e user password, see “profile” Module: Password

To ch

1. Enter the old password (for a new phone, the default password is user).

2. Enter and re-enter a new password. The password is case sensitive and can

ange the admin password:

consist of both numbers and letters.

Settings on page 135.

ange the User password:

consist of both numbers and letters.

3. Click

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Web Server

Setting Description

HTTP Server port Port used by the HTTP server. Enable Secure Browsing Sets the server to use the HTTPS protocol. HTTPS Server port Port used by the HTTPS server.

To configure Web Server Settings:

1. Enter the HTTP Server port number. The default setting is 80.

2. Enable or Disable Secure Browsing. When enabled, the HTTPS protocol is used,

and you must select the HTTPS server port in the next step.

3. Enter the HTTPS server port number. The default setting is 443.

NOTE: Changing the Web Server settings will reboot the phone.

Certificates

You can upload an optional web server certificate to the phone to establish a secure connection between phone and server. If a certificate is not available, the phone’s self-signed certificate will be used during the connection transaction.

A web server certificate can also be uploaded using provisioning. For more information, see “file” Module: Imported File Sett in g s on page 129.

To upload a web server certificate:

1. On the Server Certificate page, click

2. Locate the certificate file and click Open.

3. On the Server Certificate page, click

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System Logs

On the Syslog Settings page, you can enter settings related to system logging activities. It supports the following logging modes:

 Syslog server  Volatile file

Under Network Capture, you can capture network traffic related to the phone’s activity and save the capture as a .pcap file. The file can be used for diagnostic and troubleshooting purposes.

Under Download Log, you can save the system log to a file. The Syslog settings are also available as parameters in the configuration file. See

“log” Module: Log Settings on page 113.

Syslog Settings

Setting Description

Enable Syslog Enable log output to syslog server. Server address Syslog server IP address. Server port Syslog server port. Log Level Sets the log level. The higher the level, the larger the debug output.

 5—ALL  4—DEBUG  3—INFO  2—WARNING  1—ERROR  0—CRITICAL

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The logging levels are:

 CRITICAL: Operating conditions to be reported or corrected immediately (for

example, an internal component failure or file system error).

 ERROR: Non-urgent failures—unexpected conditions that won't cause the

device to malfunction.

 WARNING: An indication that an error or critical condition can occur if action is

not taken.

 INFO: Normal operational messages.  DEBUG: Developer messages for troubleshooting/debugging purposes.

Network Trace To perform a network trace:

1. Start a network trace by clicking

2. Stop the network trace by clicking

3. Save the trace by clicking

the capture.pcap file.

Download Log To download the system log:

1. Click

2. After your browser prompts you to save the system.log file, save the file in the

desired location.

. The button changes to .

. Your browser should prompt you to save

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Provisioning Using Configuration Files

Provisioning using configuration files is the quickest way to configure multiple phones. You can place configuration files on a provisioning server, where the phones can retrieve the files and update their configuration automatically.

Configuration files have the extension .cfg and contain parameters that define various phone settings. To edit a configuration file, open it with a text editor such as Notepad.

The parameters (or settings) within configuration files are grouped into modules. Most of the modules group their settings in the same way that settings are grouped on the WebUI. For example, the “time_date” module contains the same settings that are on the Time and Date WebUI page.

Using the WebUI, you can also import a configuration file and apply the conf iguration file settings to that phone. For more information, see Provisioning on page 65.

Resynchronization—Configuration File Checking

You can select a number of options to set when the phone checks for new configuration files. This process of checking for configuration files is called Resynchronization. Resynchronization options are available on the WebUI Provisioning page, but you can also include them in a configuration file.

The resynchronization options are:

 Mode—sets the phone to check for a configuration file only, a firmw are update

file only, or both types of file.

 Never—configuration file checking is disabled  Bootup—the phone checks for new configuration files when it boots up. Any

updates are applied during the boot-up process.

 Remote check-sync—enables you to start a resynchronization remotely using

your hosted server’s web portal. The Remote check-sync settings are available

only in the configuration file, not the WebUI.

 Repeatedly, at a defined interval from 60 to 65535 minutes (45 days).

The Provisioning Process

The phone’s automatic provisioning process is as follows:

1. Check for new or updated configuration files. The phone maintains a list of the

last loaded provisioning files. The phone compares its current conf iguration against the files it finds on the provisioning server. Checking for update… appears on the phone screen.

If provisioning has been triggered by the resync timer expiring or by remote check-sync, the phone checks for updated files after one minute of inactivity.

2. Download the configuration files.

If any file on the provisioning server has changed, the deskset treats it as a new file and downloads it. Configuring Deskset… appears on the phone screen.

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If the provisioning URL specifies a path only with no filename, then by default the phone fetches the following two files:

 General file: <model>.cfg.  MAC-specific file: <model>_<MAC Address>.cfg.

The <model> variable is the VTech phone model: VSP725, for example. If the provisioning URL specifies both a path and filename, then the phone

fetches only the configuration file specified.

3. The phone restarts after one minute of inactivity. Please wait while the phone

reboots appears on the phone screen.

During provisioning, the phone reads the configuration file and validates each module and setting. The phone considers a setting valid if it is:

 a valid data type  formatted as a valid setting  within a valid data range  part of a module that passes an integrity check. That is, the module’s setting s

are consistent and logical. For example, in the “n etwork” module, if DHCP is

disabled, but no static IP address is specified, the module will fail the integrity

check and none of the settings will apply. Invalid modules or invalid settings are skipped and logged as ERRORs in the system

log, but will not interrupt the provisioning process. The system log will include the module parameters that have not been applied. A recognized module w ith unrecognized settings will cause all other settings in that module to be skipped.

A successful configuration or firmware update is reported as an INFO message in the system log.

Appendix A: Configuration File Settings on page 85 for the options and value

See ranges avai

lable for each configuration file setting.

Phone Restart

If the phone needs to restart after an auto-update, the restart happens only after the phone has been idle for one minute.

To prevent users from delaying the update process (auto-updates cannot begin until the phone has been idle for one minute), or to avoid phone restarts that might interfere with incoming calls:

 set the resynchronization interval to a suit able period  upload any new configuration file(s) to your provisioning server after work

hours so that the phones will download the file(s) when there is little or no call

activity. When you update the phone by importing a configuration file using the WebUI, the

phone restarts immediately after applying the new settings, regardless of whether the phone is idle.

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Configuration File Types

The phone is able to retrieve and download two types of configuration file. Depending on your requirements, you may want to make both types of configuration file available on your provisioning server.

The two configuration file types are a general configuration file and a MAC-specific configuration file. The types differ in name on ly. The formatting of the files’ content is identical.

The general configuration file contains settings that are required by all phones in the system.

The MAC-specific configuration file is a file that only a single phone can retrieve. The MAC-specific configuration file name contains a phone’s MAC address and can only be retrieved by the phone with a matching MAC address.

The filename formats for both files are:

 General file: <model>.cfg  MAC-specific file: <model>_<MAC Address>.cfg

The <model> variable is the VTech deskset model; for example, VSP725. For more information about the MAC-specific configuration file, see Guidelines for the MACSpecif

ic Configuration File on page 78.

the provisioning URL specifies a path only with no filename, then by default the

If phone will fetch both files.

However, if the provisioning URL specifies both a path and filen ame, then the phone will only fetch the single configuration file specified.

Both the general and MAC-specific files can contain any of th e available configuration settings. A setting can appear in the general configuration file or the unit configuration file, or both files, or neither file. If a setting appears in both files, the setting that is read last is the one that applies.

When the phone fetches both a general and a MAC-specific configuration file, the general file is processed first. You can configure a setting for most of your phones in the general file, and then overwrite that setting for just a few phones using the MACspecific file.

Data Files

The configuration file can also include links to data files for product customization. Allowed data types include the following:

 Directory (contacts, blacklist) in xml format  Certificates (server, provisioning, LDAP, Broadsoft ) in pem format

Links to data files are in the configuration file’s “file” module. This is where you enter any URLs to the data files you require.

None of the data files are exported when you export a configuration file from the phone. However, you can export a Directory or Blacklist .xml file using the WebUI. After modifying the .xml file, you can use the configuration file “file” module to have the phone import the new file. For a complete list of data file parameters, see “file” Module: Im

ported File Settings on page 129.

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Configuration File Guide

All configuration settings are initially stored in a configuration template file. Copy, rename, and edit the template file to create a general configurat ion file and the MACspecific configuration files you will need. You can store th e general configuration file and the MAC-specific files on your provisioning server.

Do not modify the header line that includes the model and firmware version. To save yourself time and effort, consider which settings will be common to all ( or

the majority of) phones. Such settings might include Call settings, language, and programmable feature key settings. You can then edit those settings in the configuration template and save it as the general configuration file. The remainin g settings will make up the MAC-specific configuration file, which you will have to copy and edit for each phone.

Guidelines for the MAC-Specific Configuration File

The phone downloads the MAC-specific configuration file after the Main configuration file. You must create a MAC-specific configuration file for each phone in your system. The file name must contain the phone’s MAC address, which is printed on a label on the back of the phone, or available on the MENU > Status > Product Info screen. For example, a VTech VSP725 phone with the MAC address of 00:11:A0:10:6F:2D would download the VSP725_0011A0106F2D.cfg file.

NOTE: When renaming a MAC-specific configuration file, ensure the filename is all upper case.

The MAC-specific configuration file contains settings intended exclusively for that phone. Such settings will include SIP account settings such as display name, user ID, authentication ID, and voicemail mailbox ID.

Securing Configuration Files with AES Encryption

You can encrypt your configuration files to prevent unauthorized users modifying the configuration files. The phone firmware decrypts files using the AES 256 algorithm. After encrypting a file and placing it on your provisioning server, you can enable the phone to decrypt the file after fetching it from the server.

The procedures in this section use OpenSSL for file encryption. The illustration provided shows OpenSSL for Windows.

To decrypt a configuration file, you will need a 16-character AES key that you specified when you encrypted the file. The key (or passphrase) is limited to 16 characters and supports special characters ~^`%!&-_+=|.@*:;,?()[]{}<>/\# as well as spaces.

NOTE: The encryption of configuration files is supported only for the auto provisioning process. Encrypt files only if you intend to store them on a provisioning server. Do not encrypt files that you intend to manually import to the phone. You cannot enable decryption for manually imported configu ration files.

To encrypt a configuration file:

1. (Optional) Place your configuration file in t he same folder as the openssl

executable file. If the configuration file is not in the same folder as the openssl executable file, you can enter a relative pathname for the [infile] in the next step.

2. On the openssl command line, type:

enc -aes-256-cbc -pass pass:[passphrase123456] -in [infile] -out [outfile] -nosalt -p

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Elements in brackets are examples—do not enter the brackets. Enter a 16-character passphrase and the unencrypted configuration file filename (the “infile”) and a name for the encrypted file (“outfile”) that will result.

To enable configuration file decryption:

1. On the WebUI, click Servicing > Provisioning.

2. On the Provisioning page under Resynchronization, select Use Encryption for

configuration file.

3. Enter the 16-character passphrase that you created when you encrypted the

configuration file.

4. Click Save. NOTE: You must ensure that configuration files are encrypted when enabling AES

Encryption. Decrypting an unencrypted file will result in a garbage file that is not processed. This will also be logged as an error in the system log.

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Troubleshooting

If you have difficulty with your telephone, please try the suggestions below. For customer service, visit our website at

1 (888) 370-2006.

Screen is blank.

 Ensure power is connected. If powered by an AC adapter, check that the

adapter is plugged into a wall socket and the Deskset power jack. If powered

by PoE, ensure that the network switch is providing power through the correct

ports.

The DECT headset doesn’t register. “Registration failed” appears on the screen.

 Ensure the headset is fully charged and in the charger. Remove and replace the

headset in its charger before selecting Register on the deskset.

 Ensure the headset is not already registered to another phone. If it has been

registered to another phone, deregister it.

Pages are not received.

 The Page auto answer setting is set to Manual. Check the General Account

Settings.

businessphones.vtech.com or call

Calls are answered on the headset rather than the speakerphone after I press a Line key or Answer to answer a call.

 Change the audio mode from Headset to Speaker. On the deskset, press MENU

> User Settings > Audio > Audio mode. My computer can’t connect to the network after plugging the Ethernet cable

through the PC port.

 Make sure the deskset is connected to power. The PC port does not work when

the deskset does not have power source or during a power outage.

 Make sure you plug the Ethernet cable connected to the router into the deskset

Ethernet port and the Ethernet cable connected to the computer into the

deskset PC port.

The network connection speed on my computer drops significantly after plugging the Ethernet cable through the PC port.

 The phone PC port is a 10/100 Mbps RJ-45 port. If you are using a Gigabit

Ethernet system, the connection speed drops to 100 Mbps after plugging the

Ethernet cable through the PC port.

My caller ID isn’t working.

 Caller ID is a subscription service. You must subscribe to this service from your

telephone service provider for this feature to work on your telephone.

 The caller must be calling from an area that supports caller ID.  Both your and your caller’s telephone service providers must use caller ID

compatible equipment.

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VSP725 Administrator and Provisioning Manual

The manual firmware upgrade or configuration update isn’t working.

 Before using the WebUI, ensure you have the latest version of your web

browser installed. Some menus and controls in older browsers may operate

differently than described in this manual.

 Ensure you have specified the correct path to the firmware and configuration

files on the SERVICING > Firmware Upgrade > Auto Upgrade page and

the SERVICING > Provisioning page.

 If the phone is not downloading a MAC-specific configuration file, ensure the

filename is all upper case.

Provisioning: “Use DHCP Option” is enabled, but the phone is not getting a provisioning URL from the DHCP Server.

 Ensure that DHCP is enabled in Network settings.

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Specifications

RF frequency band: 1921.536–1928.448 MHz Channels: 5 Operating temperature: 32–122 °F (0–50 °C) AC adapter output voltage: 5.1 Vdc @ 1200 mA Ethernet network ports: 10/100 Mbps RJ-45 Ports

82 Specifications

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Soft Keys

The table below provides an alphabetical list of the labels that appear above the deskset soft keys.

Label Description

abc/ABC/123 Selects the text format for input

Add Displays the new directory group editor

Add dot Enters dot in IP editing field

Answer Answers an incoming call

Back Shows the previous screen

Backspc Moves cursor back to correct entries in text editing fields

Blind Starts the blind transfer process for the active call

Bridge Joins the two active calls in a conference and returns to idle screen

Callback Dials the last missed caller

Cancel Quits the current page without saving any settings

Conf.

ConfLine

Del. All Deletes all records in a list

Delete

Dial Sends and dials currently displayed/highlighted digits

Directory Opens the list of available directories

Edit Go to entry/group editor

EditDial Edits a number stored in a list before dialing

Opens the live dialing editor to enter or insert digits for the conference target

Displays a list of held calls as a target for conferencing with the active call

1) Deletes current entry 2) Deletes assignment 3) Deletes Directory group

End 1) Closes the current page 2) Ends the current call

Exit Exits the current screen and returns to the previous menu

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FirstNme Sorts the directory by first name

Forward Opens the predial editor to begin forwarding a call

Insert Inserts a number from the directory or call history to a live dialing screen

LastNme Sorts the directory by last name

Line Switches between registered lines

New Press t o predial a new call during a call currently put on hold

No Returns to the previous screen

Reject Rejects an incoming call

Resume Resumes a call put on hold

Save 1) Saves current setting 2) Begins save process

Search Opens the Directory search editor; begins a search

Select Selects a highlighted option

Settings Opens the User settings menu

Set Conf Confirms to set up conference

SetXfer Confirms t o transfer call

Split Breaks a conference or call progress into mu ltiple calls

Status Access the status submenu

Transfer Opens the live dialing editor to enter or insert digits of the transfer target

Type Switches between the Directory number types within an entry

View Displays a list of missed calls, messages, or a call history folder

XferLine Displays a list of held calls as a transfer target for the active call

Yes Confirm

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Appendix A: Configuration File Settings

This section lists the available options for all the settings within the configuration file. Most settings in the configuration file have an equivalent in the WebUI (see the settings tables in Using the WebUI on page 18). However, the options you must enter w

The settings are divided into modules. Each module loosely corresponds to a page on the WebUI. You may wish to reorganize the modules within the configuration file itself. The configuration file settings can be listed in any order, and the configuration file will still be valid.

“sip_account” Module: SIP Account Settings

The SIP Account settings enable you to set up individual accounts for each user. You can add up to three accounts for each phone. Each account requires you to configure the same group of SIP account settings. The SIP account settings for each account are identified by the account number, from 1 to 3 for the VSP725 deskset, for example.

For example, for account 1 you would set:

sip_account.1.sip_account_enable = 1

sip_account.1.display_name = 1001

sip_account.1.user_id = 2325551001

hen editing the configuration file have a different syntax and format.

and so on. For account 2, you would set:

sip_account.2.sip_account_enable = 1

sip_account.2.display_name = 1002

sip_account.2.user_id = 2325551002

and so on. The SIP account settings follow the format: sip_account.x.[element], where x is an

account number ranging from 1 to 3 for the VSP725 deskset, for example. All these settings are exported when you manually export the configuration from the

phone.

General Configuration File Settings

Setting: Description: Sets the dial plan for account x. See Dial Plan on pag e 23. Values: Text string Default: Blank

sip_account.x.dial_plan

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Setting:

sip_account.x.inter_digit_timeout

Description: Sets the inter-digit timeout (in seconds) for account x. The inter-

digit timeout sets how long the device waits after the last digit is entered before dialing the number.

Values: 1–10 Default: 3

Setting:

sip_account.x.maximum_call_number

Description: Sets the maximum number of concurrent active calls allowed for

that account.

Values: 1–6 Default: 6

Setting:

sip_account.x.auto_answer_enable

Description: Enables or disables automatic answering of pages for account x. Values: 0 (disabled), 1 (enabled) Default: 0

Setting:

sip_account.x.barge_in_enable

Description: If the shared line type is enabled for account x, enables or disables

“barge in” capability for desksets with shared line appearances.

Values: 0 (disabled), 1 (enabled) Default: 0

Setting:

sip_account.x.dtmf_transport_method

Description: Sets the transport method for DTMF signalling for account x. Values: auto, rfc2833, inband,

Default: auto

info

Setting:

sip_account.x.unregister_after_reboot_enable

Description: Enables or disables the device to unregister account x after

rebooting.

Values: 0 (disabled), 1 (enabled) Default: 1

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Setting:

sip_account.x.primary_sip_server_address

Description: Sets the SIP server IP address for account x. Values: Text string Default: Blank

Setting:

sip_account.x.primary_sip_server_port

Description: Sets the SIP server port for account x. Values: 1–65535 Default: 5060

Setting:

sip_account.x.primary_registration_server_address

Description: Sets the registration server IP address for account x. Values: Text string Default: Blank

Setting:

sip_account.x.primary_registration_server_port

Description: Sets the registration server port for account x. Values: 1–65535 Default: 5060

Setting:

sip_account.x.primary_registration_expires

Description: Sets the expiration time (in seconds) of the current registration for

account x.

Values: 0–65535 Default: 3600

Setting:

sip_account.x.registration_retry_time

Description: Sets the retry frequency of the current registration for account x. Values: 1–1800 Default: 10

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Setting:

sip_account.x.primary_outbound_proxy_server_address

Description: Sets the outbound proxy server IP address for account x. Values: Text string Default: Blank

Setting:

sip_account.x.primary_outbound_proxy_server_port

Description: Sets the outbound proxy server port for account x. Values: 1–65535 Default: 5060

Setting:

sip_account.x.backup_outbound_proxy_server_address

Description: Sets the backup outbound proxy server IP address for account x. Values: Text string Default: Blank

Setting:

sip_account.x.backup_outbound_proxy_server_port

Description: Sets the backup outbound proxy server port for account x. Values: 1–65535 Default: 5060

Setting:

sip_account.x.codec_priority.1

Description: Sets the highest-priority codec for account x. Values: g711u, g711a, g729,

Default: g711u

g726, g722

Setting:

sip_account.x.codec_priority.2

Description: Sets the second highest-priority codec for account x. Values: none, g711u, g711a,

Default: g711a

g729, g726, g722

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Setting:

sip_account.x.codec_priority.3

Description: Sets the third highest-priority codec for account x. Values: none, g711u, g711a,

Default: g729

g729, g726, g722

Setting:

sip_account.x.codec_priority.4

Description: Sets the fourth highest-priority codec for account x. Values: none, g711u, g711a,

Default: g726

g729, g726, g722

Setting:

sip_account.x.codec_priority.5

Description: Sets the fifth highest-priority codec for account x. Values: none, g711u, g711a,

Default: g722

g729, g726, g722

Setting:

sip_account.x.voice_encryption_enable

Description: Enables or disables SR TP voice encryption for account x. Values: 0 (disabled), 1 (enabled) Default: 0

Setting:

sip_account.x.dscp

Description: Sets the Voice Quality of Service Layer 3 – DSCP for account x. Values: 0–63 Default: 46

Setting:

sip_account.x.sip_dscp

Description: Sets the Signalling Quality of Service Layer 3 – DSCP for account x. Values: 0–63 Default: 26

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Setting:

sip_account.x.local_sip_port

Description: Sets the Local SIP port for account x. Values: 1–65535 Default: Account 1: 5060

Account 2: 5070 Account 3: 5080

Setting:

sip_account.x.transport_mode

Description: Sets the Signalling Transport Mode for account x. Values: udp, tcp, tls Default: udp

Setting:

sip_account.x.access_code_page

Description: Sets the paging feature access code for account x. Values: Text string Default: Blank

Setting:

sip_account.x.access_code_park_call

Description: Sets the Call Park feature access code for account x. Values: Text string Default: Blank

Setting:

sip_account.x.access_code_retrieve_parked_call

Description: Sets the retrieve parked call feature access code for account x. Values: Text string Default: Blank

Setting:

sip_account.x.access_code_retrieve_voicemail

Description: Sets the voicemail retrieval feature access code for account x. Values: Text string Default: Blank

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Setting:

sip_account.x.access_code_dnd_on

Description: Sets the do not disturb (DND) ON feature access code for account x. Values: Text string Default: Blank

Setting:

sip_account.x.access_code_dnd_off

Description: Sets the do not disturb (DND) OFF feature access code for account x. Values: Text string Default: Blank

Setting:

sip_account.x.access_code_cfa_on

Description: Sets the Call Forward All ON feature access code for account x. Values: Text string Default: Blank

Setting:

sip_account.x.access_code_cfa_off

Description: Sets the Call Forward All OFF feature access code for account x. Values: Text string Default: Blank

Setting:

sip_account.x.access_code_cfna_on

Description: Sets the Call Forward No Answer ON feature access code for account x. Values: Text string Default: Blank

Setting:

sip_account.x.access_code_cfna_off

Description: Sets the Call Forward No Answer OFF feature access code for

account x.

Values: Text string Default: Blank

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Setting:

sip_account.x.access_code_cfb_on

Description: Sets the Call Forward Busy ON feature access code for account x. Values: Text string Default: Blank

Setting:

sip_account.x.access_code_cfb_off

Description: Sets the Call Forward Busy OFF feature access code for account x. Values: Text string Default: Blank

Setting:

sip_account.x.access_code_anonymous_call_block_on

Description: Sets the Anonymous Call Block ON feature access code for account x. Values: Text string Default: Blank

Setting:

sip_account.x.access_code_anonymous_call_block_off

Description: Sets the Anonymous Call Block OFF feature access code for account x. Values: Text string Default: Blank

Setting:

sip_account.x.access_code_outgoing_call_anonymous_on

Description: Sets the Anonymous Outgoing Call ON feature access code for

account x.

Values: Text string Default: Blank

Setting:

sip_account.x.access_code_outgoing_call_anonymous_off

Description: Sets the Anonymous Outgoing Call OFF feature access code for

account x.

Values: Text string Default: Blank

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Setting: Description: Sets the Call Waiting ON feature access code for account x. Values: Text string Default: Blank

Setting: Description: Sets the Call Waiting OFF feature access code for account x. Values: Text string Default: Blank

Setting: Description: Sets the Group Call Pic k up feature access code for account x. Values: Text string Default: Blank

sip_account.x.access_code_call_waiting_on

sip_account.x.access_code_call_waiting_off

sip_account.x.access_code_group_call_pickup

Setting: Description: Sets the Direct Call Pickup feature access code for account x. Values: Text string Default: Blank

Setting: Description: Sets the BLF operation for account x. This is parameter is not

Values: default, avaya,

sip_account.x.access_code_direct_call_pickup

sip_account.x.blf_variant

available on the WebUI. "default" is for Broadsoft or Asterisk depending on the presence of

sip_account.x.blf_list_uri. "avaya" is designed as an Avaya variant. "extended_blf" is proprietary, with expanded BLF states and

monitoring of parked extensions. It includes the BLF NOTIFY values Local_Held, Parked, and Local_Confirmed.

Default: default

extended_blf

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Setting:

sip_account.x.blf_subscription_expires

Description: Sets the BLF subscription expiry time (in seconds) for account x. Values: 0–65535 Default: 3600

Setting:

sip_account.x.blf_remote_pickup_code

Description: Sets the Busy Lamp Field (BLF) remote pickup code for account x. Values: Text string Default: Blank

Setting:

sip_account.x.mwi_enable

Description: Enables or disables message waiting indicator subscription for

account x. Enable if SUBSCRIBE and NOTIFY methods are used for MWI.

Values: 0 (disabled), 1 (enabled) Default: 0

Setting:

sip_account.x.mwi_subscription_expires

Description: Sets the MWI subscription expiry time (in seconds) for account x. Values: 0–65535 Default: 3600

Setting:

sip_account.x.mwi_ignore_unsolicited

Description: Enables or disables ignoring of unsolicited MWI notifications—

notifications in addition to, or instead of SUBSCRIBE and NOTIFY methods—for account x. Disable if MWI service is configured on the voicemail server and does not involve a subscription to a voicemail server.

Values: 0 (disabled), 1 (enabled) Default: 0

Setting:

sip_account.x.stutter_dial_tone_enable

Description: Enables or disables MWI stutter dial tone for account x. Values: 0 (disabled), 1 (enabled) Default: 1

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Setting:

sip_account.x.nat_traversal_stun_enable

Description: Enables or disables STUN (Simple Traversal of UDP through NATs)

for account x. STUN enables clients, each behind a firewall, to establish calls via a service provider hosted outside of either local network.

Values: 0 (disabled), 1 (enabled) Default: 0

Setting:

sip_account.x.nat_traversal_stun_server_address

Description: Sets the STUN server IP address. Values: Text string Default: Blank

Setting:

sip_account.x.nat_traversal_stun_server_port

Description: Sets the STUN server port. Values: 1–65535 Default: 3478

Setting:

sip_account.x.nat_traversal_udp_keep_alive_enable

Description: Enables or disables UDP keep-alives. Keep-alive packets are used to

maintain connections established through NAT.

Values: 0 (disabled), 1 (enabled) Default: 0

Setting:

sip_account.x.nat_traversal_udp_keep_alive_interval

Description: Sets the interval (in seconds) for sending UDP keep-alives. Values: 0–65535 Default: 30

Setting:

sip_account.x.music_on_hold_enable

Description: Enables or disables a hold-reminder tone that a far-end caller hears

when put on hold during a call on account x.

Values: 0 (disabled), 1 (enabled) Default: 1

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Setting:

sip_account.x.network_conference_enable

Description: Enables or disables network conferencing for account x. Values: 0 (disabled), 1 (enabled) Default: 0

Setting:

sip_account.x.network_bridge_uri

Description: Sets the URI for the network conferencing bridge on account x. Values: Text string (SIP URI) Default: Blank

Setting:

sip_account.x.sip_session_timer_enable

Description: Enables or disables the SIP session timer. Values: 0 (disabled), 1 (enabled) Default: 0

Setting:

sip_account.x.sip_session_timer_min

Description: Sets the session timer minimum value (in seconds) for account x. Values: 90–65535 Default: 90

Setting:

sip_account.x.sip_session_timer_max

Description: Sets the session timer maximum value (in seconds) for account x. Values: 0–65535 Default: 1800

Setting:

sip_account.x.check_trusted_certificate

Description: Enables or disables acc epting only a trusted TLS certificate for

account x.

Values: 0 (disabled), 1 (enabled) Default: 0

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Setting: Description: Enables or disables acc epting the first TLS certificate for all

Values: 0 (disabled), 1 (enabled) Default: 0

sip_account.x.use_first_trusted_certificate_for_all

accounts.

MAC-Specific Configuration File Settings

Setting: Description: Enables account x to be used by the device. Specific to the MAC

Values: 0 (disabled), 1 (enabled) Default: 0

Setting: Description: Sets the account name displayed on the device LCD. This could be

sip_account.x.sip_account_enable

configuration file.

sip_account.x.display_name

the phone user’s name or another descriptor. Specific to the MAC configuration file.

Values: Text string Default: Blank

Setting: Description: Sets the account ID for account x. Depending on your service

Values: Text string Default: Blank

Setting: Description: Sets the authentication name for account x. Depending on your

Values: Text string Default: Blank

sip_account.x.user_id

provider’s specifications, this could be an extension number. Specific to the MAC configuration file.

sip_account.x.authentication_name

service provider’s specifications, this could be identical to the user ID. Specific to the MAC configuration file.

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Setting: Description: Sets the authentication password for account x. Specific to the MAC

Values: Text string Default: Blank

Setting: Description: Enables or disables feature synchronization for account x. When

Values: 0 (disabled), 1 (enabled) Default: 0

Setting: Description: Sets the account type for account x. If the shared line type is

sip_account.x.authentication_password

configuration file.

sip_account.x.feature_sync_enable

enabled, features configured on the service provider’s web portal will automatically be updated on the device’s WebUI. Specific to the MAC configuration file.

sip_account.x.shared_line_enable

enabled, multiple desksets can be configured with shared line appearances.

Values: 0 (disabled), 1 (enabled) Default: 0

Setting: Description: Sets the Busy Lamp Field (BLF) list URI for account x. The device will

Values: SIP URI text string Default: Blank

Setting: Description: Sets the MWI URI that will be used for MWI subscription. If this

Values: Text string (SIP URI) Default: Blank

sip_account.x.blf_list_uri

retrieve the list from this location.

sip_account.x.mwi_uri

setting is left blank, the phone uses the account x user ID for MWI subscription.

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“network” Module: Network Settings

The network settings follow the format: network.[element].

General Configuration File Settings

Setting: Description: Sets the Local RTP port range start. Values: 1–65535 Default: 18000

Setting: Description: Sets the Local RTP port range end. Values: 1–65535 Default: 19000

Setting: Description: Enables or disables the WAN VLAN. Values: 0 (disabled), 1 (enabled) Default: 0

network.rtp.port_start

network.rtp.port_end

network.vlan.wan.enable

Setting: Description: Sets the WAN VLAN ID. Values: 0–4095 Default: 0

Setting: Description: Sets the WAN port priority. Values: 0–7 Default: 0

Setting: Description: Enables or disables the PC port VLAN. Values: 0 (disabled), 1 (enabled) Default: 0

99 Appendix A: Configuration File Settings

network.vlan.wan.id

network.vlan.wan.priority

network.vlan.pc.enable

VSP725 Administrator and Provisioning Manual

Setting:

network.vlan.pc.id

Description: Sets the PC port VLAN ID. Values: 0–4095 Default: 0

Setting:

network.vlan.pc.priority

Description: Sets the PC port priority. Values: 0–7 Default: 0

Setting:

network.lldp_med.enable

Description: Enables or disables LLDP-MED. Values: 0 (disabled), 1 (enabled) Default: 0

Setting:

network.lldp_med.interval

Description: Sets the LLDP-MED packet interval (in seconds). Values: 1–30 Default: 30

Setting:

network.eapol.enable

Description: Enables or disables 802.1x EAPOL. Values: 0 (disabled), 1 (enabled) Default: 0

Setting:

network.eapol.identity

Description: Sets the 802.1x EAPOL identity. Values: Text string Default: Blank

100 Appendix A: Configuration File Settings

VTech VSP725 Owner's Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Table of contents

Introduction

Audience

Related documents

About the deskset

Getting started

Quick reference guide

Programmable Keys

Other possible programmable key settings

Network Requirements

Configuring the Phone

Using the Phone Menu

Status

Viewing Line status

Using the Admin Settings menu

Network Setting

Line Menu

Provisioning Menu

Using the WebUI

Saving Your Settings

WebUI: Status

WebUI: System

SIP Account Management

Dial Plan

Call Settings

User Preferences

Programmable Keys

Speed Dial Keys

Signaling Settings

Ringer Settings

Paging Zone

Network

Basic Network Settings

Advanced Network Settings

Contacts

Local Directory

Directory Import/Export

Blacklist

Blacklist Import/Export

LDAP

Broadsoft

Call History

Servicing

Reboot

Time and Date

Firmware Upgrade

Provisioning

Security

Certificates

System Logs

Provisioning Using Configuration Files

Resynchronization—Configuration File Checking

The Provisioning Process

Phone Restart

Configuration File Types

Data Files

Configuration File Guide

Guidelines for the MAC-Specific Configuration File

Securing Configuration Files with AES Encryption

Troubleshooting

Specifications

Soft Keys

Appendix A: Configuration File Settings

“sip_account” Module: SIP Account Settings

General Configuration File Settings

MAC-Specific Configuration File Settings

“network” Module: Network Settings

General Configuration File Settings