VTech VSP715, Eris Terminal VSP715A User Manual

User Guide

VSP715 SIP Endpoint Deskset

Congratulations

on your purchase of this VTech product. Before using this product, please read Important Safety Information on page 4 of this manual. Please thoroughly read this user’s manual for all the feature operations and troubleshooting information necessary to install and operate your product. You can also visit our

website at businessphones.vtech.com or call 1 (888) 370-2006. Please note the serial number of your product, which can be found on the back

of the deskset. Save your sales receipt and original packaging in case it is necessary to return your telephone for warranty service.

Important Safety Information

This symbol is to alert you to important operating or servicing instructions that may appear in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury,

re, or electric shock.

Important safety instructions

When using your telephone equipment, basic safety precautions should always be

followed to reduce the risk of re, electric shock and injury, including the following:

1. This product should be installed by a qualied technician.

2. This product should only be connected to the host equipment and never directly to the network such as Public Switch Telephone Network (PSTN) or Plain Old Telephone Services (POTS).

3. Read and understand all instructions.

4. Follow all warnings and instructions marked on the product.

5. Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning.

6. Do not use this product near water such as near a bath tub, wash bowl, kitchen sink, laundry tub or swimming pool, or in a wet basement or shower.

7. Do not place this product on an unstable table, shelf, stand or other unstable surfaces.

8. Slots and openings in the back or bottom of the telephone base and handset are provided for ventilation. To protect them from overheating, these openings must not be blocked by placing the product on a soft surface such as a bed, sofa or rug. This product should never be placed near or over a radiator or heat register. This product should not be placed in any area where proper ventilation is not provided.

9. This product should be operated only from the type of power source indicated on the marking label. If you are not sure of the type of power supplied at the premises, consult your dealer or local power company.

10. Do not allow anything to rest on the power cord. Do not install this product where the cord may be walked on.

11. Never push objects of any kind into this product through the slots in the telephone base or handset because they may touch dangerous voltage points or create a short circuit. Never spill liquid of any kind on the product.

12. To reduce the risk of electric shock, do not disassemble this product, but take it to an authorized service facility. Opening or removing parts of the

telephone base or handset other than specied access doors may expose

you to dangerous voltages or other risks. Incorrect reassembling can cause electric shock when the product is subsequently used.

13. Do not overload wall outlets and extension cords.

14. Unplug this product from the wall outlet and refer servicing to an authorized

service facility under the following conditions:

A. When the power supply cord or plug is damaged or frayed. B. If liquid has been spilled onto the product.

C. If the product has been exposed to rain or water.

D. If the product does not operate normally by following the operating instructions. Adjust only those controls that are covered by the operation instructions. Improper adjustment of other controls may result in damage and often requires extensive work by an authorized technician to restore the product to normal operation.

E. If the product has been dropped and the telephone base and/or handset has been damaged.

F. If the product exhibits a distinct change in performance.

15. Avoid using a telephone (other than cordless) during an electrical storm. There is a remote risk of electric shock from lightning.

16. Do not use the telephone to report a gas leak in the vicinity of the leak. Under certain circumstances, a spark may be created when the adapter is plugged into the power outlet, or when the handset is replaced in its cradle. This is a common event associated with the closing of any electrical circuit. The user should not plug the phone into a power outlet if the phone is located in an

environment containing concentrations of ammable or ame-supporting

gases, unless there is adequate ventilation. A spark in such an environment

could create a re or explosion. Such environments might include: medical use of oxygen without adequate ventilation; industrial gases (cleaning solvents; gasoline vapors; etc.); a leak of natural gas; etc.

17. Only put the handset of your telephone next to your ear when it is in normal talk mode.

18. The power adapters are intended to be correctly oriented in a vertical or oor mount position. The prongs are not designed to hold the plug in place if it is

plugged into a ceiling, under-the-table or cabinet outlet.

19. Use only the power cord and batteries indicated in this manual. Do not

dispose of batteries in a re. They may explode. Check with local codes for

possible special disposal instructions.

20. For pluggable equipment, the socket-outlet shall be installed near the equipment and shall be easily accessible.

21. In wall mounting position, make sure to mount the telephone base on the wall by aligning the eyelets with the mounting studs of the wall plate. Then slide the telephone base down on both mounting studs until it locks into place. Refer to the full instructions in Deskset Installation in this user guide.

22. CAUTION: Keep small metallic objects such as pins and staples away from the handset receiver.

SAVE THESE INSTRUCTIONS

For cETL compliance only

Mesures de sécurité importantes

Ce symbole vous alertera d’informations importantes ou d’instructions d’entretien pouvant apparaître dans ce guide d’utilisation. Respectez toujours les mesures de sécurité et de sécurité de base lorsque vous

utilisez ce produit, an de réduire les risques de blessures, d’incendie,

ou d’électrocution.

Mesures de sécurité importantes

An de réduire les risques d’incendie, de blessures corporelles ou

d’électrocution, suivez toujours ces mesures préventives de base lorsque vous

utilisez votre téléphone :

1. Cet appareil doit être installé par un technicien qualié.

2. Cet appareil doit être branché à un équipement hôte et jamais branché à un réseau, tel qu’un réseau PSTN publique ou un réseau téléphonique standard (POTS).

3. Lisez et comprenez bien toutes les instructions.

4. Observez toutes les instructions et mises en garde inscrites sur l’appareil.

5. Débranchez ce téléphone de la prise murale avant de le nettoyer. N’utilisez

pas de nettoyeurs liquides ni en aérosol. N’utilisez qu’un chiffon doux et

légèrement humecté.

6. N’utilisez pas ce produit près de l’eau, tel que près d’un bain, d’un lavabo,

d’un évier de cuisine, d’un bac de lavage ou d’une piscine, ou dans un sous-

sol humide ou sous la douche.

7. Ne déposez pas ce téléphone sur un chariot, support ou table chancelants. L’appareil pourrait tomber et être sérieusement endommagé.

8. Le boîtier de l’appareil est doté de fentes et d’ouvertures d’aération situées

à l’arrière ou en dessous. An d’empêcher la surchauffe, ces ouvertures ne

doivent pas être obstruées en plaçant l’appareil sur un lit, divan, tapis ou

autre surface similaires. Ne placez pas cet appareil à proximité d’un élément

de chauffage ni d’une plinthe électrique. De plus, ne l’installez pas dans une unité murale ou un cabinet fermé qui ne possède pas d’aération adéquate.

9. Ne faites fonctionner cet appareil qu’avec le type d’alimentation indiqué sur les étiquettes de l’appareil. Si vous ne connaissez pas le voltage de votre maison, consultez votre marchand ou votre fournisseur d’électricité.

10. Ne déposez rien sur le cordon d’alimentation. Installez cet appareil dans un endroit sécuritaire, là où personne ne pourra trébucher sur la ligne d’alimentation ni le cordon téléphonique modulaire.

11. N’insérez jamais d’objets à travers les fentes et ouvertures de cet

appareil, car ils pourraient toucher à des points de tension dangereux ou court-circuiter des pièces, ce qui constituerait un risque d’incendie ou

d’électrocution. N’échappez pas de liquides dans l’appareil.

12. An de réduire les risques d’électrocution, ne démontez pas l’appareil, mais

apportez-le plutôt à un centre de service qualié s’il doit être réparé. En enlevant le couvercle, vous vous exposez à des tensions dangereuses ou

autres dangers similaires. Un remontage inadéquat peut être à l’origine d’une électrocution lors d’une utilisation ultérieure de l’appareil.

13. Ne surchargez pas les prises de courant ni les rallonges électriques, car ceci peut constituer un risque d’incendie ou d’électrocution.

14. Débranchez cet appareil de la prise de courant et communiquez avec le

département de service à la clientèle de VTech dans les cas suivants:

A. Lorsque le cordon d’alimentation est endommagé ou écorché. B. Si du liquide a été échappé dans l’appareil.

C. Si l’appareil a été exposé à une source d’humidité telle que la pluie ou l’eau.

D. Si l’appareil ne fonctionne pas normalement en suivant les directives

du guide. N’ajustez que les commandes couvertes dans le guide

d’utilisation, car un mauvais réglage de celles-ci peut être à l’origine de

dommages, ce qui nécessiterait des réparations considérables pour remettre l’appareil à son état de fonctionnement normal.

E. Si l’appareil a été échappé ou son boîtier, endommagé.

F. Si le produit afche une nette diminution de sa performance.

15. Évitez d’utiliser un téléphone (autre qu’un sans l) pendant un orage. Les éclairs peuvent être à l’origine d’une électrocution.

16. N’utilisez pas le téléphone pour rapporter une fuite de gaz à proximité de

celle-ci. Sous certaines circonstances, une inteincelle pourrait survenir

lorsque l’adaptateur est branché à une prise de courant, ou lorsque le combiné est déposé sur le combiné. Ceci est un événement commun associé avec la fermeture d’un circuit électrique. L’utilisateur ne devrait pas brancher le téléphone dans une prise de courant, et ne devrait pas déposer le combiné chargé sur le socle, si le téléphone se trouve dans un

environnement ou la concentration de gaz inammables, sans ventilation

adéquate. Une étincelle dans ces endroits pourrait provoquer un incendie ou

une explosion. Ces environnements pourraient être l’utilisation médicale de l’oxygène sans ventilation adéquate; le gaz industriel (dissolvants, vapeurs d’essence, etc.); une fuite de gaz naturel, etc.

17. Placez uniquement le combiné de votre appareil près de votre oreille lorsqu’il est en mode de conversation normal.

18. Les adaptateurs sont conçus pour être orientés en position verticale ou en position horizontale sur le plancher.

19. Les ches ne sont pas conçues pour maintenir la prise en place si celle-ci est branchée au plafond, sous la table ou les armoires.

20. N’utilisez que cordon d’alimentation et les piles indiquées dans ce guide d’utilisation.

21. Pour les PRODUITS À BRANCHER À UNE PRISE DE COURANT, la prise

de courant doit être installée près du produit, an d’assurer une accessibilité

sécuritaire à la prise de courant.

22. En position de montage mural, assurez-vous de monter le socle du

téléphone sur le mur en alignant les oeillets avec les goujons de xation de la plaque murale. Ensuite, faites glisser le socle vers le bas sur les deux goujons de xation jusqu’à ce qu’il se verrouille en place. Reportez-vous aux

instructions complètes dans la section Installation dans ce guide d’utilisation.

23. MISE EN GARDE : Éloignez les petits objets métalliques tels que les broches de l’écouteur du combiné.

CONSERVEZ CES INSTRUCTIONS

FCC part 15

This device complies with Part 15 of the FCC rules. Operation is subject to the

following two conditions: (1) This device may not cause harmful interference, and

(2) this device must accept any interference received, including interference that may cause undesired operation.

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the

interference at the user’s expense. WARNING: Changes or modications to this equipment not expressly approved

by the party responsible for compliance could void the user’s authority to operate the equipment.

Industry Canada

This Class A digital apparatus complies with Canadian requirements: CAN ICES-3 (A)/NMB-3(A).

Cet appareil numérique de la classe A est conforme à la norme NMB-003 du

Canada.

Operation is subject to the following two conditions: (1) this device may not cause

harmful interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.

Privacy of communications may not be ensured when using this telephone.

The term ‘’IC:‘’ before the certication/registration number only signies that the Industry Canada technical specications were met.

This product meets the applicable Industry Canada technical specications.

Table of Contents

Important Safety Information

Important safety instructions.............. 4

Introduction

Deskset features................................ 9

Quick Reference Guide

Front panel features ........................ 10

Navigation Controls, Audio Controls

and Dial Pad ................................... 11

Programmable keys......................... 11

Programmable feature key lights ..... 12

Programmable key options .............. 13

Deskset Installation

Overview.......................................... 14

Network requirements ..................... 14

Location ........................................... 15

Rear panel features ......................... 16

Connecting the phone ..................... 16

Using the Phone

Idle screen ....................................... 19

Idle mode screen icons.................... 19

Active call screen icons ................... 19

Using the menu ............................... 20

Main menu items ............................. 21

Making calls ..................................... 21

Answering calls................................ 23

Putting a call on hold ....................... 24

Forwarding calls .............................. 25

Transferring calls ............................. 27

Making a conference call ................. 29

Retrieving messages ....................... 31

Using a shared line .......................... 32

Putting a shared-line call on hold .... 32

“Barging in” ...................................... 33

Busy lamp eld ................................ 34

Paging ............................................. 35

Automatic Call Distribution .............. 35

Phone Features

Using the Features menu ................ 36

Navigating menus ............................ 36

Using the Call menu ........................ 37

Using the local directory .................. 41

Blacklist ........................................... 44

Call history ....................................... 44

Speed Dial

Entering speed dial numbers ........... 47

Status

Finding the software version............ 48

Conguring the Phone

Using the User Settings menu ......... 49

Preferences ..................................... 50

User Guide

VSP715 SIP Endpoint Deskset

Setting the language........................ 50

Setting the date and time................. 50

Display ............................................. 52

Audio ............................................... 53

Conguring the programmable

keys ................................................. 54

WebUI

Using the WebUI .............................55

Status .............................................. 56

Call Settings .................................... 57

User Preferences............................. 59

Programmable Keys ........................ 61

Directory .......................................... 64

Speed Dial ....................................... 67

Troubleshooting

General issues................................. 68

Specications

Electrical and environmental

specications ................................... 69

Soft Keys

Index of soft keys............................. 70

Special Characters

Entering special characters ............. 71

Maintenance

Taking care of your telephone ......... 72

GPL License Information

GPL code requests .......................... 73

Introduction

This user guide contains detailed instructions for using your VSP715 deskset. Please read this guide before using your telephone.

Deskset features

The VTech VSP715 deskset is full-featured SIP endpoint business phone designed to work with popular hosted IP PBX services and on-premise SIP PBXs. Once you have ordered and congured your PBX service, the deskset enables you to

make and receive calls as you would with any other business phone. The deskset provides calling features such as hold, transfer, conferencing, speakerphone,

quick-dial numbers and one-touch voicemail access.

There are two ports, known as the Ethernet port and PC port, at the back of the deskset. The Ethernet port allows the VSP715 deskset to connect to the hosted IP PBX via a router. The PC port is for another device such as a personal computer to connect to the local area network through the deskset.

The VSP715 deskset supports paging and call transfers between system extensions

and can connect you and two other parties on the same conference call. The telephone also has two programmable keys. You or your system

administrator can program these keys for functions such as quick dial, redial, Do Not Disturb, call forwarding, message retrieval, and call parking.

For more information about the programmable keys, see page 14.

The VSP715 IP Phone Features include:

• Backlit Liquid Crystal Display

• Speakerphone and Mute

• Up to 2 lines

• Up to 6 active calls

• 3-way conferencing

• 2 programmable keys

• Message waiting alert LED

• Dual 10/100 Mbps Ethernet ports

• Power over Ethernet enabled

• 200-entry local directory

Quick Reference Guide

Front panel features

MESSAGE WAITING LED

HEADSET INPUT (on side)

SPEAKER

Press to turn the speakerphone on or off.

SPEAKERPHONE MICROPHONE

SCREEN

Displays call information, soft key labels, and deskset menus.

SOFT KEYS

Perform the actions indicated

by the on-screen labels.

See page 14

Quick Reference Guide

Navigation Controls, Audio Controls and Dial Pad

Programmable keys

The table below lists the default settings for the programmable keys. The key assignments on your phone may be different. Some keys may be programmed

as Quick Dial keys, for example. Ask your system administrator about your phone’s programmable key conguration.

Key Number Setting

1 Line 1* 2 Line 1

* Your system administrator can assign more than one key to a line. For example, you might be

able to activate Line 1 with keys 1 and 2. Consult your administrator regarding your phone’s line

conguration.

MENU/SELECT

Press to:

• display the deskset

menu.

• select a menu item.

CANCEL While in a menu, press to cancel an operation

and exit the menu.

NAVIGATION KEY

Press q or p to scroll through menus, highlight items or change settings. Press t or u to:

• view the next set of soft key labels.

• move the cursor left or right when entering names, numbers or

other text.

DIAL PAD MUTE

During a call, press to prevent your voice from being heard.

HEADSET When a headset is connected to the deskset, press to make, answer, or hang up a call.

PROGRAMMABLE KEYS

Can be programmed to access various functions and features. For more information, see Programmable keys below.

VOLUME

Press to adjust the:

• listening volume during a call.

• playback volume during message playback.

• ringer volume when the phone is idle.

Quick Reference Guide

Programmable feature key lights

The programmable feature key lights indicate call status and other information,

depending on how the key is congured.

Key Light Activity Description

Line Flashing ORANGE

Solid GREEN

Quickly ashing GREEN Slowly ashing GREEN

Line is unregistered On a call or dialing Ringing incoming call Held call

Shared line key Steady ORANGE

Slowly ashing ORANGE

The shared line is on a call The shared line is on hold

Do not disturb Off

Steady ORANGE

DND is off DND is on

Call forward Off

Steady ORANGE

Call forward is off Call forward is on

Busy lamp eld Off

Steady ORANGE

Quickly ashing ORANGE

Flashing ORANGE

Monitored phone is idle Monitored phone is on a call or has a

held call The monitored phone is ringing Registration error. See your system

administrator.

Automatic Call Distribution

Quickly ashing GREEN

Steady GREEN Slow Flash GREEN Steady ORANGE

Slowly ashing ORANGE Quickly ashing ORANGE

ACD agent “wrap up” state ACD agent ready state ACD agent unavailable state ACD logged on ACD logged off ACD subscription error

Quick Reference Guide

Programmable key options

To congure your programmable keys, see “Conguring the programmable keys”

on page 57.

• Line

• Directory—pressing the key displays the Directory menu.

• Call History—pressing the key displays the Call history menu.

• Redial—pressing the key displays the redial list.

• Messages—pressing the key displays the Message menu.

• Do Not Disturb—pressing the key enables or disables Do Not Disturb for Line

1 or Line 2.

• Call Forward All—pressing the key enables or disables Call Forward All.

Ensure you have completed the Call Forward All settings. See “Using the Call menu” on page 40.

• Call Forward No Answer—pressing the key enables or disables Call Forward

No Answer. Ensure you have completed the Call Forward No Answer settings. See “Using the Call menu” on page 40.

• Call Forward Busy—pressing the key enables or disables Call Forward Busy.

Ensure you have completed the Call Forward Busy settings. See “Using the Call menu” on page 40.

• Quick Dial—pressing the key dials the number programmed for the key.

• BLF—Busy lamp eld keys let you monitor activity at other phones. The key LED

indicates call status. See “Programmable feature key lights” on page 15.

• ACD—If you are subscribed to this feature, pressing the Automatic Call

Distribution (ACD) key displays the ACD state menu.

• Page—If this feature is enabled, press the Page key to call one or a group of

phones. Your system administrator can congure a page to be automatically

answered.

• Multicast Page—this feature allows you to call up to ten paging zones.

• Park Call—Dials the access code to park your current call.

• Retrieve Parked Call—Dials the access code to retrieve a parked call.

• In Call DTMF—Dials a string of numbers while you are on a call. For

example, pressing the key might dial a conference access code.

• Call Return—Dials the number of the last missed call.

• Group Call Pickup—Dials the Group Call Pickup code, allowing you to

answer a call ringing at another extension.

• Direct Call Pickup—Dials the Direct Call Pickup code, allowing you to answer

a call ringing at a specic extension. After pressing the button, you may need to enter the extension number manually.

Deskset Installation

Overview

This section assumes that your network infrastructure is established and that

your IP PBX service has been ordered and congured for your location.

Install the phone close to a router or network switch. You can power the phone using a compatible VTech power adapter or Power over Ethernet (PoE—Class

1). If you are not using PoE, install the phone near a power outlet not controlled

by a wall switch. The phone can be placed on a at surface or vertically mounted

on the wall. For customer service or product information, visit our website at

businessphones.vtech.com or call 1 (888) 370-2006.

Network requirements

A switched network topology is recommended for your LAN (using standard

10/100 Ethernet switches that carry trafc at a nominal rate of 100 Mbit/s). The ofce LAN infrastructure should use Cat.-5/Cat.-5e cable.

The LAN connections to the deskset(s) should all be wired. However, wireless

connections to other devices (such as laptops) in your ofce will not impede

performance.

All desksets must reside on a single subnet. A Dynamic Host Conguration

Protocol (DHCP) server is recommended and must be on the same subnet as

the desksets so that IP addresses can be auto-assigned. In most cases, your

network router will have a DHCP server. By default, the deskset has DHCP enabled for automatic IP address assignment.

Note: Some DHCP servers have default settings that limit the number of network

IP addresses assigned to devices on the network. You should log in to your

server to conrm that the IP range is sufcient.

If no DHCP server is present, you can assign static IPs to desksets. You can assign a static IP address using the deskset menus. Go to Admin settings > Network setting > Set static IP. See the Administrator and Provisioning Guide for more information. If you do not have a DHCP server or do not manually assign static IPs, you will not be able to access the WebUI and/or enable automatic time updates from an NTP server.

A DNS server is recommended to resolve the path to the Internet and to a server

for rmware and conguration updates. If necessary, the system administrator can also download upgrade les and use the WebUI to update the deskset rmware and/or conguration settings manually.

For users whose computers require a GigE Ethernet frame rate (a gigabit per second), use separate Ethernet connections for the deskset and the computer. The Ethernet connection through a deskset is limited to 100 Mbits/s.

Location

Avoid placing the deskset too close to:

• Communication devices such as television sets, DVD players, or cordless

telephones

• Excessive heat sources

• Noise sources such as a window with trafc outside, motors, microwave

ovens, refrigerators, or uorescent lighting

• Excessive dust sources such as a workshop or garage

• Excessive moisture

• Extremely low temperature

• Mechanical vibration or shock such as on top of a washing machine or work

bench

Deskset Installation

Rear panel features

Connecting the phone

IMPORTANT INFORMATION

1. Use only a compatible VTech power adapter.

To order a power adapter, visit our website at

businessphones.vtech.com, or call 1 (888) 370-2006.

2. The power adapter is intended to be correctly oriented in a vertical or oor

mount position. The prongs are not designed to hold the plug in place if it is

plugged into a ceiling, under-the-table or cabinet outlet.

To install the phone:

1. If you plan to place the phone on a at surface, attach the stand. Line up the

tabs on the stand with the slots on the rear of the phone. Two sets of slots

allow you to attach the stand at either a 45-degree or 35-degree angle.

2. Plug the end of the coiled handset cord into the Handset jack on the rear of the

phone. Secure the cord by routing it through the slot and underneath the tab.

Deskset stand slots

Wall mounting slots

Power jack

Ethernet port

Corded headset jack

PC port

Handset jack

45° 35°

3. Plug one end of the Ethernet cable into the Ethernet port on the rear of the

deskset (marked by ), and plug the other end of the cable into your network router or switch.

Note: You may need to use a network switch connected to your router if your router does not have sufcient ports for the number of phones you want to

install. If you use a network switch, connect the phone to the switch instead of the router in the previous step.

4. If the deskset is not using power from a PoE-capable network router or switch:

a. Connect a compatible VTech power adapter to the deskset power jack. b. Plug the power adapter into an electrical outlet not controlled by a wall

switch.

If there is a networked computer and no extra Ethernet wall jacks near the phone,

then the phone and PC can share the same network connection.

To share a network connection with a PC:

1. Plug a Cat.-5 Ethernet cable into the PC port on the phone (marked by ).

2. Plug the other end of the Cat.-5 Ethernet cable into your computer’s Ethernet

port.

• If a GigE network is being used, a computer connected through the phone will be limited to 100 Mbits/s. If you require a GigE Ethernet rate, use separate Ethernet connections for the phone and the computer.

• If a PC is connected to your network through a phone, any phone resets and power or network interruptions will disrupt the PC’s connection to the network.

To network switch or router

Shared network connection to computer

To electrical outlet (if required)

Deskset Installation

To mount the phone on the wall:

1. Prepare the wall-mount screws. The deskset will t onto wall-mount screws with centers 3 ¼ inches (8.2 cm) or 4 inches (10.2 cm) apart. Most standard wall plates have screw centers 3 ¼ inches (8.2 cm) apart.

2. Put the corded handset aside. Use a screwdriver or coin to rotate the handset tab 180 degrees. The protruding edge of the tab holds the corded handset when the phone is mounted on the wall.

3. Connect the network cable(s) and, if required, the power adapter.

4. Place the deskset base over the mounting screws. Align the upper wall mounting hole on the back of the phone with the upper mounting screw. Make sure the lower wall mounting hole on the phone also aligns with the lower mounting screw.

5. Slide the deskset base down over the mounting screws.

6. Bundle the network cable(s) and power adapter cord (if using the power adapter) neatly with twist ties.

Using the Phone

Idle screen

The Idle screen appears after the phone is connected

and congured for your SIP PBX service. The Idle

screen indicates that you have no active or held calls.

From the Idle screen, you can press:

•

Directory

to view the directories that are available to you. See “Using the local

directory” on page 44.

•

Line

to select another line (SIP Account). When you make a call, the

phone will use this line. See “Making calls” on page 24. Note:

Line

appears only if more than one SIP account is registered to your phone.

•

Call Log

to view the phone’s call history. See “Call history” on page 47.

Note that the default Idle screen soft keys are shown above. Your phone’s soft keys are programmable and may differ from what is shown here.

Idle mode screen icons

In idle mode, the following screen icons indicate your phone’s current settings.

Icon Status

Call Forward All is on. See “To set Call forward:” on page 41.

The ringer is off

Do Not Disturb is on. See “To set Do Not Disturb:” on page 41.

The Ethernet cable is unplugged or the network is down.

Active call screen icons

During a call, the following screen icons indicate the call’s status.

Icon Status

Headset—audio is coming through a headset after the HEADSET key was pressed

Speakerphone—the speakerphone is active

1/2

Call counter—more than one call is active

More than one call is active. Press q or p to view another call.

Using the Phone

Using the menu

1. Press MENU to show the main menu.

2. Press q or p to highlight menu items.

3. Press SELECT or a corresponding dial pad key to select a highlighted menu

item. For example, when Features is highlighted, you can press MENU/ SELECT or you can press 1 on the dial pad to view the Features submenu.

4. Press SELECT or an appropriate soft key to save changes.

5. Press CANCEL to cancel an operation, exit the menu display or return to the idle screen.

Using the Phone

Main menu items

1. Features (see page 39) 3. User settings (see page 52)

2. Status (see page 51) 4. Admin settings (available

only to your system administrator)

Making calls

You can make a call at any time by choosing an off-hook method (such as lifting

the handset, pressing a Line key, or pressing HEADSET or SPEAKER), and then dialing a number. When the phone is in idle mode or has calls on hold, you can

make a call by pre-dialing a phone number and then going off hook to call the

number.

To go off hook and make a call:

1. To use the default line, lift the handset, press HEADSET, or press SPEAKER. You hear a dial tone.

Note: You may be able to select a specic line by pressing one of the

programmable keys, depending on how your phone is congured.

2. Use the key pad to enter the desired phone number.

• Press

Backspc

if you enter an incorrect digit.

• Press

123

to change from entering digits to entering letters (if you

need to enter a domain name as part of the number).

3. Press

Dial

, or, if the phone accepts the number as valid, it dials the

number after a short delay.

Note that the default live dial soft keys are shown above. Your phone’s soft keys are programmable and may differ from what is shown here.

Using the Phone

Making calls (continued)

To make a call by pre-dialing:

1. Use the key pad to enter the desired phone number.

• Press

Backspc

if you enter an incorrect digit.

• Press

123

to change from entering digits to entering letters (if you

need to enter a domain name as part of the number).

2. Dial the number by:

• Pressing

Dial

. The phone will use the preferred audio mode

(speaker or headset) until you lift the handset.

• Lifting the handset.

• Pressing the desired Line key.

• Pressing SPEAKER or HEADSET.

When the call is answered, the active call screen appears.

To end the call, hang up or press

End

. If you are on speakerphone and the

handset is “on hook,” press SPEAKER to end your call. Note that the default active call screen soft keys are shown above. Your phone’s

soft keys are programmable and may differ from what is shown here.

To make a call using quick dial:

• Press the desired quick dial programmable key.

–or–

Press and hold a dial pad key that matches the number of the desired speed

dial entry. For example, to dial speed dial entry 4, press and hold 4 on the

dial pad. See “Speed Dial” on page 50.

Using the Phone

Answering calls

To answer a call:

• Lift the handset, or press

Answer

, SPEAKER, or HEADSET.

If you have multiple incoming calls, (as indicated by ), press q or p to select the call you want to answer.

On the incoming call screen, you can also press:

•

Reject

to terminate the incoming call.

•

Forward

to forward the call to another number.

If you don’t respond to an incoming call, the phone displays a missed-call alert

screen.

If a missed call alert screen appears, you can press:

•

Exit

to return to the Idle screen.

•

Callback

to immediately dial the caller’s number.

•

View

to see the caller’s information in the call history.

Using the Phone

Putting a call on hold

Use this feature to hold one call while you access another. The deskset also puts calls on hold automatically when you answer another call, transfer a call, or create a conference.

See also, “Putting a shared-line call on hold” on page 35.

To put a call on hold:

• During a call, press the

Hold

soft key.

The On hold screen appears.

From the On hold screen, you can press:

•

End

to end the call

•

New

to dial a new call

•

Resume

to take the call off hold.

•

Transfer

to transfer the held call to another party.

•

Conf

to start a conference with the held call.

Note that the default On hold screen soft keys are shown above. Your phone’s soft keys are programmable and may differ from what is shown here.

If another party puts you on hold, you may see the message Held by far end. This message depends on compatibility between phones and PBX types, and may not always appear. You can press

End

to end the call.

Using the Phone

Forwarding calls

You can forward an incoming call to another number, either by entering the number yourself, or by selecting a number from the directory, redial list, or call history.

Note: Your deskset Call Forward–No Answer setting will cancel the manual forwarding process if it takes effect rst. For example, your deskset may be set to

forward calls to voicemail after a call rings for 10 seconds, before you can reach the deskset to forward the call yourself. If you have problems forwarding calls

because of the Call Forward–No Answer setting, ask your system administrator to extend your Call Forward–No Answer delay.

See also “Using the Call menu” on page 40.

To forward a call using manual entry:

1. When an incoming call appears, press

Forward

The deskset stops ringing and the Forward to screen appears.

If you press

Cancel

, the deskset begins ringing again and the incoming call

screen reappears.

2. Enter the number to which you want to forward the call.

3. Press

Forward

. Your phone returns to idle mode if you have no other active

calls.

Using the Phone

Forwarding calls (continued)

To forward a call using the directory, redial list, or call history:

1. When an incoming call appears, press

Forward

The deskset stops ringing and the Forward to screen appears.

2. Press a programmable key (if available) to display the directory or call history. You can also navigate to the call history or directory using the deskset Features menu.

Select the call history folder or directory you want to access.

3. If necessary, press t or u until

Dial

appears and then press

Dial

The Call Forwarded screen appears. Your phone returns to idle mode if you have no other active calls.

Using the Phone

Transferring calls

You can transfer a call to someone else at another phone. If you talk to the transfer recipient before completing the transfer, you are making

a “supervised” transfer. However, you do not have to talk to the transfer recipient before transferring the

call. If you do not talk to the transfer recipient before transferring the call, you are making a “blind” transfer.

You can also transfer a call to a held call.

To transfer a call (supervised):

1. During a call, press

Transfer

. The call is automatically put on hold and the

transfer setup screen appears.

2. Dial the number to which you want to transfer the call. You can also use a number from a list, such as the Directory or Call History.

3. When the second caller answers, you can talk to the caller to notify them of the transfer, then press

Transf

to transfer the call.

The Call transferred screen appears, and your phone returns to idle mode.

To cancel the transfer, press:

•

Cancel

on the transfer setup screen. The active call screen reappears.

•

End

when the second call is active. You will hang up on the second call.

•

Split

when the second call is active. You will stay connected to the

second call. Your rst call remains on hold.

Using the Phone

Transferring calls (continued)

To transfer a call (blind):

1. During a call, press

Transfer

. The call is automatically put on hold and the

transfer setup screen appears.

2. Press

Blind

3. Dial the number to which you want to transfer the call. You can also use a number from a list, such as the Directory or Call History.

4. Press

Transf

, or wait for the phone to

automatically dial, once it recognizes a valid number. The Call transferred screen appears, and your phone returns to idle mode.

To transfer a call to a held call:

1. During a call, press t or u to view the next set of soft keys.

2. Press

XferCall

. The call is automatically put on hold, and a list of held calls

appears.

3. On the Transfer to screen, press:

•

Select

to talk to the held call, and then press

Transf

to transfer the

rst call.

•

Blind

, and then

Select

to transfer the rst call to the held call

immediately.

The Call transferred screen appears, and your phone returns to idle mode.

Using the Phone

Making a conference call

You can hold a conference call between yourself and two other callers.

To make a conference call:

1. During a call, press t or u to view the next set of soft keys.

2. Press

Conf

. The call is automatically put on hold and the conference

setup screen appears.

3. Dial the second number for the other party you want to join your conference. You can also use a number from a list, such as the Directory or Call History.

4. When the second call is established, press

Conf

. The conference begins

and the conference screen appears.

To cancel the conference setup, press:

•

Cancel

on the conference setup screen. The active call screen reappears.

•

End

when the second call is established. You will hang up on the second

call and return to your rst call.

•

Split

when the second call is established. You will remain on the second

call and your rst call remains on hold.

•

Bridge

, which joins both calls and returns your phone to idle mode.

Using the Phone

Making a conference call (continued)

When you have an active call and a held call, you can also create a conference with the held call.

To create a conference with a held call:

1. During a call, press t or u to view the

ConfCall

soft key.

2. Press

ConfCall

. The call is automatically put on hold, and a Conf. with

target screen showing all calls on hold appears.

3. Highlight the desired call and press

Select

. You can now talk to the caller

you selected.

4. Press

Conf

. The conference begins and the conference screen appears.

To end a conference call:

Press one of the following soft keys:

•

End

, which hangs up on both calls.

•

Split

, which puts both calls on hold. The screen shows information for the

second call.

•

Bridge

, which joins both calls and returns your phone to idle mode.

Setting up a Network Conference:

A Network Conference is hosted by your service provider and allows multiple parties to join a conference. A Network Conference works in a similar way to

the regular conference described above, except that the

Split

and

Bridge

functions will not be available. In addition, the soft keys

Add

and/or

AddCall

will appear during a

conference, allowing you to add more parties to the ongoing conference call.

Using the Phone

Retrieving messages

The phone alerts you when you have a new message. The MESSAGE WAITING LED also turns on whenever you have new messages.

On the New Message alert screen, you can press:

•

Exit

to return to the Idle screen.

•

View

to access your messages. The Message menu appears.

The Message menu displays the mailboxes you can access from your phone.

If your phone has more than one line, you may be able to access multiple

mailboxes. Press p or q to highlight the desired mailbox and press MENU/ SELECT to access messages in that mailbox.

When there is no New Message alert screen, you can access the Messages menu using the deskset menu.

To view the Message menu:

1. When the phone is idle, press MENU/SELECT.

2. With Features highlighted, press MENU/SELECT.

3. Press q to highlight Message, and then press MENU/SELECT.

The Message menu appears.

4. On the Message menu, highlight the desired line and then press SELECT.

Using the Phone

Using a shared line

Your phone may be congured to have one or more shared lines. This means

that a group of phones, including yours, can make and receive calls on the same line. The shared line can have more than one programmable key assigned to it.

Ask your system administrator for the conguration that applies to your deskset.

Incoming calls on a shared line will ring every deskset that shares that line. When someone answers the call, the other desksets stop ringing and return to idle mode. In contrast, calls on a private line will ring only your deskset.

Incoming calls on a shared line look identical to

private-line calls, except that the

Forward

soft key

does not appear on the incoming call screen.

When to Use a Private Line Instead of a Shared Line

In general, you should use private lines for direct calls to other desksets within your organization. If you use a shared line to call other desksets, all the other desksets that use that line will ring.

Putting a shared-line call on hold

After you answer a call on a shared line, you have two options for putting that call on hold.

• You can put a call on hold by pressing the

Hold

soft key. This puts a call on

“normal” hold. On a shared line, this means that other shared-line users can see that the call is on hold, as indicated by the ashing orange Line key LED.

Other users can retrieve the call by pressing a Line key. Your deskset will return to idle mode. Putting a call on hold this way can be useful if you want to hand off the call to someone else, or if you want to pick up the held call at another deskset.

• You can also put a call on “private” hold by pressing the

Priv hold

soft key. Private hold means that other users cannot see that the call is on hold. This is useful if you plan to resume the held call on the same deskset.

Using the Phone

Putting a shared-line call on hold (continued)

When you transfer a call or start a conference call, the other call is put on private hold automatically. During the transfer or conference setup process, no other desksets can retrieve the call on hold.

As well, when you are on a call and you answer another incoming call or retrieve

another call on hold, your rst call is put on private hold automatically.

To put a call on private hold manually:

• Press and hold the

Hold

soft key.

“Barging in”

When you have a shared line, it may be possible to “barge in,” that is, join a call in progress at another deskset that uses that shared line. The result of barging in is that you create a “bridged call” between you and the people whose call you

joined. You and the others can then converse. Note that any other shared-line

user can barge in on the call as well.

Note: The ability to barge in on calls is a congurable setting for your deskset.

Only your system administrator can enable this setting. Your deskset may have shared lines, but be unable to barge in on calls. If barging in is disabled on your deskset, pressing the key with the steady orange LED will do nothing.

Bridged calls differ from conference calls in that you can join a call in progress at any time. However, because the caller ID of the active call is not visible to you, other participants in the call may need to notify you of an appropriate time to join.

Bridged calls can also have any number of participants, unlike conference calls. The number of participants on a bridged call depends on the number of desksets sharing that line and may be limited by system or network capabilities.

To barge in on a call:

• Press the desired line key that has a steady orange LED, indicating an active call on a shared line.

You join the call already in progress.

To leave the call, press

End

. The other participants can continue their

bridged call.

Note: If you are unable to barge in on a call, it may be because the other call is

not currently in progess. A line key with a steady orange LED can also indicate that the call is on private hold at the other deskset, or that the other deskset is dialing a number and no call is established yet.

Using the Phone

Busy lamp eld

As with shared lines, you can monitor call activity using Busy Lamp Field (BLF) keys. However, BLF keys and LEDs represent activity on an individual deskset,

not on a line. Keys congured for BLF allow you to monitor call activity for the extension only. You can use the BLF key as a quick dial key to call the extension

and intercept ringing calls.

Note: Your system administrator sets up Busy Lamp Field keys. Your key labels should identify the BLF keys and which extensions they monitor. The BLF feature

may not be available on your deskset. For BLF LED states, see “Programmable feature key lights” on page 15.

To dial a monitored extension:

• Press the BLF key for that extension. The monitored extension can be idle, or have an

active or held call.

Your deskset dials the extension using the rst

available line. When the other person answers,

your deskset indicates two active calls: one

active call on the line that you dialed out on, and one active call on the BLF key of the

monitored extension you called.

To answer a call ringing at a monitored extension:

• Press the ashing orange BLF key for the desired extension.

Your deskset answers the call on the rst available line key.

Ext. 201 Line 1Ext. 201 Line 1

Using the Phone

Paging

Your phone supports two types of paging: server-based paging and multicast

paging. An incoming page may interrupt any active calls you are on, depending

on how your system administrator has congured the paging function.

To send a server-based page:

1. Press the programmable key assigned as the Page key. Your phone will dial out the Page Feature Access Code.

2. Follow the voice prompts to page.

To send a multicast page:

1. Press the programmable key assigned as the Multicast Page key. You will hear a paging tone before your phone broadcasts a page to the assigned paging zone.

2. Press

End

to terminate the page.

Automatic Call Distribution

If you are subscribed to Automatic Call Distribution (ACD), pressing the ACD key

will display the ACD State Menu:

To set your ACD state:

1. Press the programmable key assigned as the ACD key. The ACD State list menu appears.

2. Press p or q to select the desired state, and then press MENU/SELECT. If you select “Unavailable”, then you will have the option of entering a reason

code.

Phone Features

Using the Features menu

On the Features menu, you can manage incoming calls, use the Directory, access your messages, view your call history, and manage your speed dial numbers.

Navigating menus

To select a submenu on a numbered list, you can:

• Press p or q to highlight the desired menu, and then press MENU/SELECT.

• Press the dial pad key that matches the number of the desired menu.

To access the Features menu:

1. When the phone is idle, press MENU/SELECT. The Main Menu appears.

2. If necessary, press p or q to highlight Features, and then press MENU/ SELECT.

The Features menu appears.

The Features menu includes the following items:

Setting

See page…

Description

1. Call 40 Manages how your phone handles incoming calls.

2. Directory 44 Stores contact information and call contacts.

3. Call History 47 Lists incoming and outgoing call information.

4. Message 34 Accesses your voicemail.

5. Speed dial 50 Accesses your list of speed dial numbers.

Phone Features

Using the Call menu

On the Call menu, you can manage how your phone handles incoming calls.

The settings available on the Call menu include:

Setting

See page…

Description

1. Do Not Disturb 41 Silences incoming ringing and paging. Do Not

Disturb (DND) is set on a per-line basis. The system

administrator can enable you to answer incoming calls when DND is on. When DND answering is

enabled, the Line key ashes for incoming calls and

the incoming call screen appears. If DND answering is disabled, the incoming call will be terminated.

2. Call forward 41 Automatically forwards incoming calls depending on the setting. You can enable the following types of call

forwarding:

• Call forward always: incoming calls are forwarded

immediately and the phone does not ring.

• Call forward busy: incoming calls are forwarded

if all your available lines are busy.

• Call forward no ans: incoming calls are

forwarded after the no answer delay expires.

3. Block anonymous 42 Enables the phone to reject incoming calls that have no caller ID.

4. Dial as anonymous 42 Enables the phone to make outgoing calls with the Caller ID hidden from the far end.

4. Missed call alert 43 Enables the missed call alert screen.

5. Call waiting 43 Enables or disables incoming call alerts while you are on another call.

To use the Call menu:

1. When the phone is idle, press MENU/SELECT.

2. With Features highlighted, press MENU/SELECT.

3. With Call highlighted, press MENU/SELECT. The Call menu appears.

Phone Features

Using the Call menu (continued)

To set Do Not Disturb:

1. With Do Not Disturb highlighted, press MENU/SELECT.

2. On the Do Not Disturb menu, highlight the line for which you want to turn Do Not Disturb On or Off.

3. When the desired line is highlighted, press t or u to turn Do Not Disturb On or Off.

4. Press

Save

When Do Not Disturb is on, DND appears on the idle screen.

To set Call forward:

1. From the Call menu, press q to highlight Call forward.

2. Press MENU/SELECT. The Call forward menu appears.

3. Highlight the line for which you want to congure call forward settings, and then press MENU/SELECT.

4. On the next screen, press q to highlight the desired option:

• Call forward always

• Call forward busy

• Call forward no ans.

5. Press MENU/SELECT.

Phone Features

Using the Call menu (continued)

6. On the next screen, press t or u to turn call forwarding On or Off.

7. Press q.

8. Enter the number to which you would like to forward calls.

9. (If you selected Call forward no ans earlier) Press q.

10. (If you selected Call forward no ans earlier) Press t or u to set the No answer delay between 1 to 10 rings.

11. Press

Save

When Call forward is on, FWD appears on the idle screen.

Note: Your system administrator can also congure programmable keys to turn

Call forward always, Call forward busy, and Call forward no answer on or off.

To block anonymous callers:

1. From the Call menu, press q to highlight Block anonymous.

2. Press MENU/SELECT. The Block anonymous menu appears.

3. Highlight the desired line, and then press t or u to turn anonymous call blocking On or Off for that line.

4. Press

Save

To dial as an anonymous caller:

1. From the Call menu, press q to highlight Dial as anonymous.

2. Press MENU/SELECT. The Dial as anonymous menu appears.

3. Highlight the desired line, and then press t or u to turn anonymous call dialing On or Off for that line.

4. Press

Save

Phone Features

Using the Call menu (continued)

To enable missed call alerts:

1. From the Call menu, press q to highlight Missed call alert.

2. Press MENU/SELECT. The Missed call alert menu appears.

3. Press t or u to turn missed call alerts on or off.

4. Press

Save

To enable call waiting alerts:

1. From the Call menu, press q to highlight Call waiting.

2. Press MENU/SELECT. The Call waiting menu appears.

3. Press t or u to turn call waiting alerts on or off.

4. Press

Save

When Show alert is on and you are on a call, incoming calls are displayed on the screen. When Show alert is off, incoming calls are rejected and no notication appears on the screen. See also “Call Waiting Settings” on page 63.

Phone Features

Using the local directory

You can store the names and phone numbers for up to 200 contacts in the deskset directory. Once directory entries are saved, you can dial them directly

from the directory. You can also search directory entries by rst or last name.

When adding an entry, you can enter numbers for work, mobile, and other. You can also select a ringtone for that contact. Later, you can edit entries if their contact information changes.

To view the local directory:

1. When the phone is idle, press MENU/SELECT.

2. With Features highlighted, press MENU/SELECT.

3. Press q to highlight Directory, and then press MENU/SELECT. The Directories screen appears, listing all your available directories and the

blacklist. Any directories other than Local are server-based and will vary with

your installation. You can edit the Local directory and the blacklist.

4. With Local highlighted, press MENU/SELECT.

The Local directory appears, showing the rst entry (sorted alphabetically by rst name).

5. Press p or q to view other entries.

The following soft keys are available when viewing a directory entry:

Back Returns to

Directory list screen

LastNme Sorts the list

by last name from the top of the list

Type Displays the

contact’s other

numbers: Work,

Mobile, Other

Dial Dials the entry Edit Allows you to

change the entry

Search Allows you to

search the list alphabetically by

rst or last name

Add Allows you to

add a new entry

Delete Deletes the

entry

Del. all Deletes all entries

Phone Features

Using the local directory (continued)

To call a contact:

1. Press p or q or

to view the desired directory entry.

2. To view other numbers for the entry, press

Type

3. When the desired number appears, press

Dial

Note: If you view a directory entry when the deskset is in dial mode, an

Insert

soft key appears instead of

Dial

. Press

Insert

to place the entry’s number

into the number eld and then press

Dial

to dial the number. You can use this feature when making a call, forwarding a call, transferring a call, and setting up a conference call.

To add a directory entry:

1. When viewing a directory entry, press t or u until the

Add

soft key

appears.

2. Press

Add

A blank directory entry appears.

3. Use the dial pad keys to enter the rst name, last name, and contact numbers.

• Press

ABC

to switch between entering upper-case letters, lower-case

letters, and numbers.

• Press

Backspc

to delete incorrect characters.

• After completing a line, press q to move to the next line.

4. When you have entered the desired information and selected the ringtone

you want to use for this contact, press

Save

To edit a directory entry:

1. When viewing the desired directory entry, press t or u until the

Edit

soft

key appears.

2. Press

Edit

The directory entry edit screen appears.

3. Use the dial pad keys to change the rst name, last name, and contact

numbers as desired.

• You can edit the name and numbers, and change the ringtone.

• Press

ABC

to switch between entering upper-case letters, lower-case

letters, and numbers.

• Press

Backspc

to delete incorrect characters.

• After completing a line, press q to move to the next line.

4. Press

Save

Phone Features

Using the local directory (continued)

To search directory entries:

1. From the Directories screen or from a directory entry, press

The Local directory search screen appears.

2. To lter your search by rst name or last name, press t or u.

3. Press q to move to the Search eld.

4. Press a dial pad key to enter a letter for your rst name or last name search.

Press 2 once for A, or three times for C, for example.

5. Press

. The deskset searches for the rst name or last name

beginning with the letter you entered.

The rst entry found appears. If more than one entry was found, press p or q to view other entries.

To delete a directory entry:

1. Press p or q or

to view the desired directory entry.

2. Press t or u until the

Delete

soft key appears.

3. Press

Delete

4. When the conrmation screen appears, press

Yes

To delete all directory entries:

1. From a directory entry, press p or q until the

Del. all

soft key appears.

2. Press

Del. all

3. When the conrmation screen appears, press

Yes

Phone Features

Blacklist

The directory also includes a blacklist, which is a list of numbers that cannot

reach your phone. If you experience nuisance calls, you can add the callers’

contact information to the blacklist. Calls from blacklisted numbers will not ring your phone, or be recorded in your call history. The Blacklist can be viewed and edited in the same way as the Local directory but is a completely separate directory listing.

Call history

The call history provides available name and number information for the last 200 incoming and outgoing calls. The newest entries replace the oldest. You can view

call history information for:

• All calls—all categories of calls

• Missed calls—incoming calls that were not answered

• Received calls—incoming calls that you answered, forwarded or rejected

• Dialed calls—all outgoing calls. You can use this as a redial list.

To view the call history:

1. When the phone is idle, press MENU/SELECT.

2. If necessary, press p or q to highlight Features, and then press MENU/

SELECT.

3. Press p or q to highlight Call History, and then press MENU/SELECT.

The Call History screen appears.

4. Press q to highlight the desired call history folder.

5. Press

View

to see call history entries in the highlighted folder.

The rst entry appears.

If the folder has no entries, a “history is empty” notication message appears.

6. Press q to view more entries. The call history entry screen shows the time, date, name and number of the call,

the number of entries in the folder, along with an icon indicating the type of call.

Received call Dialed call Missed call

Phone Features

Call history (continued)

The following soft keys are available when viewing a call history entry:

Delete Deletes the entry Dial Dials the

entry

Edit Dial Displays the predial

screen so you can edit the number before dialing

Save Saves the call

information to the local directory

To call a call history entry:

• While viewing the desired entry, press

Dial

. The phone dials the number

immediately.

–or–

Press

Edit Dial

. The predial screen appears, allowing you to edit the number

before pressing

Dial

To add a call history entry to the directory:

1. While viewing the desired entry, press t or u until the

Save

soft key

appears.

2. Press

Save

3. On the Save to menu, select the location to which you want to save the entry.

• To save the entry to your directory, highlight Local and then press MENU/SELECT.

• To save the entry to your blacklist, highlight Blacklist and then press MENU/SELECT.

4. The directory add/edit screen appears. The deskset automatically lls in the name and number, if available.

• If necessary, edit the name and number.

Press q to move the cursor to the next line.

• Press

Backspc

to delete incorrect characters.

5. Enter any additional numbers (entries for Work, Mobile, and Other numbers are available).

6. Select a ringer for calls from this entry.

7. Select a line to used for outgoing calls for this entry.

8. Press

Save

to save the entry.

To delete a single call history entry:

• While viewing the desired entry, press

Delete

To delete multiple call history entries:

1. While viewing the list of call history folders, press q to highlight the folder

for which you would like to delete all entries: All calls, Missed calls, Received

calls, or Dialed calls.

2. Press

Del. all

3. When the conrmation screen appears, press

Yes

Speed Dial

The speed dial menu allows you to enter up to 10 numbers that you dial frequently. To dial a speed dial number, press and hold the dial pad key that matches the speed dial entry number (for entry 10, press and hold 0).

You can also enter speed dial numbers using the WebUI. See “Speed Dial” on page 70.

Entering speed dial numbers

To add a speed dial entry:

1. When the phone is idle, press MENU/SELECT.

2. With Features highlighted, press MENU/SELECT.

3. Press q to highlight Speed dial, and then press MENU/SELECT. The Speed dial menu appears.

4. Press q to highlight a speed dial entry marked <Empty>.

5. Press

Add

A blank speed dial entry appears.

6. Use the dial pad keys to enter the name and number.

• Press

123

to switch between entering numbers, lower-case letters,

and upper-case letters.

• When you start entering characters, the

Cancel

soft key changes to

Backspc

. Press

Backspc

to delete incorrect characters.

• After completing a line, press q to move to the next line.

7. Press q and then press t or u to select the line you want to use for this speed dial entry.

8. When you have entered the desired information, press

Save

Status

Finding the software version

To view the software version of your phone:

1. When the phone is idle, press MENU/SELECT.

2. On the Main menu, press q to highlight Status, and then press MENU/ SELECT.

3. On the Status screen, press q to highlight Product Info, and then press MENU/SELECT.

4. On the Product Info screen, press q until Software Ver. appears.

Conguring the Phone

You can congure the phone using one of two methods:

1. The User Settings menu on the phone

2. The WebUI, which you access using your Internet browser.

This section describes the User Settings menu. For information about the WebUI, see page 58.

Using the User Settings menu

To view the User Settings menu:

1. Press MENU/SELECT.

2. Press q to highlight User Settings, and then press MENU/SELECT, or press 3 (User Settings) on the dial pad.

The User Settings menu appears.

The User Settings are:

Setting Options

1. Preferences Language Date & Time (Clock time, Clock date, Time zone, NTP server,

Set manually) Restart phone

2. Display Contrast (Level 1–7) Backlight ON (Off, Low, Medium, High) Backlight idle (Off, Low, Medium, High)

Timeout (10–60 seconds)

3. Audio Ringer tone (Line 1, Line 2…)

Key tone (On, Off)

Audio mode (Speaker, Headset)

4. Programmable keys Keys 1 and 2

Conguring the Phone

Preferences

Use the Preferences menu to set the language, date and time formats, and restart the phone.

To use the Preferences menu:

1. Press MENU/SELECT, then select User Settings, or press 3. The User Settings menu appears.

2. On the User Settings menu, ensure that Preferences is highlighted and then press MENU/SELECT.

The Preferences menu appears.

3. Press p or q to highlight the desired option, and then press MENU/

SELECT. The available options are:

• Language

• Date & Time

• Restart phone

Setting the language

1. From the Preferences menu, press p or q to highlight Language, and then press MENU/SELECT.

The Language menu appears.

2. Press p or q to highlight the desired language.

3. Press MENU/SELECT.

Setting the date and time

• From the Preferences menu, press q to highlight Date & Time, and then press MENU/SELECT.

The Date & Time menu appears.

Conguring the Phone

Setting the date and time (continued)

To set the time format:

1. From the Date & Time menu, ensure that Clock Time is highlighted.

2. Press t or u to select a 12-hour clock (12am/pm) or 24-hour clock.

3. Press

Save

To set the date format that appears on the idle screen:

1. From the Date & Time menu, press q to highlight Clock date.

2. Press t or u to select the desired date format (DD/MM/YY, MM/DD/YY, YY/ MM/DD)

3. Press

Save

To set the Time Zone:

1. From the Date & Time menu, press q to highlight Time Zone.

2. Press

Edit

3. Press p or q to select a setting. The time zone is set as an offset from GMT.

For example, EST is -5, and PST is -8.

4. Press

Save

To enable or disable the NTP (Network Time Protocol) server:

1. From the Date & Time menu, press q to highlight NTP server.

2. Press t or u to select Enabled or Disabled.

3. Press

Save

Note: If the NTP server is disabled, you must manually set the time and date. This setting is valid only if the system administrator has already congured

the Network Time settings. For more information, see the VSP715 Deskset Administrator and Provisioning Guide.

To manually set the Year, Month, Day, Hour and Minute:

1. From the Date & Time menu, press q to highlight Set manually.

2. Press MENU/SELECT.

Note: If the NTP server is enabled, you cannot modify this setting. See “To

enable or disable the NTP (Network Time Protocol) server” above.

3. For each setting, press t or u to select the desired setting, and then press

q to move to the next line.

4. When you have nished, press

Save

Conguring the Phone

Display

Use the Display menu to set screen appearance and backlight behavior.

To use the Display menu:

1. Press MENU/SELECT, then select User Settings, or press 3. The User Settings menu appears.

2. Press p or q to highlight Display, then press MENU/SELECT. The Display menu appears.

To set the contrast level:

1. From the Display menu, ensure that Contrast is highlighted.

2. Press t or u to set the contrast level from 1 to 7 (4 is the default setting).

3. Press

Save

To set the backlight level that applies when the phone is active:

1. From the Display menu, press q to highlight Backlight ON.

2. Press t or u to select Off, Low, Medium, or High (High is the default setting).

3. Press

Save

To set the backlight level that applies when the phone is idle:

1. From the Display menu, press q to highlight Backlight idle.

2. Press t or u to select Off, Low, Medium, or High (Off is the default setting).

3. Press

Save

To set the backlight off timeout:

1. From the Display menu, press q to highlight Timeout.

2. Press t or u to select between 10 and 60 seconds at 5-second intervals (30 seconds is the default setting).

3. Press

Save

Conguring the Phone

Audio

Use the Audio menu to pick one of ten ringer tones, turn key tones on and off, or select the default audio mode.

Note: To adjust the ringer volume, press the deskset VOLUME q or p keys while the phone is idle.

To use the Audio menu:

1. Press MENU/SELECT, then select User Settings, or press 3. The User Settings menu appears.

2. Press q to highlight Audio, then press MENU/SELECT. The Audio menu appears.

To select different ringer tones for each line:

1. From the Audio menu, ensure that Ringer tone is highlighted and then press

Select

2. On the Ringer tone menu, press q (if necessary) to highlight a line for which to select a ringer tone and then press

Select

3. On the selected line screen, press t or u to select one of ten ringer tones. The default is 1. Ringer tone samples play when selected.

4. After selecting the desired ringer tone, press

Save

. To exit without saving

a new ringer tone, press

Cancel

Conguring the Phone

To set the key tone:

1. From the Audio menu, press q to highlight Key tone and then press MENU/ SELECT.

The Key tone menu appears.

2. On the Key tone menu, press t or u to turn key tones on or off. When off, key presses are silent.

3. Press

Save

To set the audio mode:

1. From the Audio menu, press q to highlight Audio mode and then press MENU/SELECT.

The Audio mode menu appears.

2. On the Audio mode menu, press q to highlight the desired audio mode (Speaker or Headset).

3. Press MENU/SELECT.

When you press a Line key or

Answer

, the call is started or answered using the

selected audio mode. Lifting the handset takes priority in all instances.

Conguring the programmable keys

You can congure the Programmable Keys on the Deskset. You can also congure these keys on the WebUI. See “Programmable Keys” on page 64.

To congure the programmable keys:

1. Press MENU/SELECT, then select User Settings, or press 3. The User Settings menu appears.

2. Press q to highlight Programmable keys, then press MENU/SELECT. The Programmable keys menu appears.

3. Select the key to congure, then press

Edit

4. Select a PFK type, then press MENU/SELECT, or

congure additional settings and press

Save

. For more details on PFK

types, see “Programmable Keys” on page 64.

WebUI

Using the WebUI

Use an Internet browser to access the Web User Interface (WebUI) that resides

on your deskset. After you log on to the WebUI, you can congure the following features:

• Call Settings

• User Preferences

• Programmable Keys

• Speed Dial

• Local Directory

• Blacklist

• Call History

• User Password

The WebUI also has a Status page, where you can view status and information.

To access the WebUI:

1. Ensure that your computer is connected to the same network as your deskset. Your computer may already be connected to the network through the PC port on the back of your deskset.

2. Find the IP address of your phone: a. When the phone is idle, press MENU/SELECT. b. Press q to highlight Status, and then press MENU/SELECT. The Status

menu appears.

c. On the Status menu, ensure that Network is highlighted, and then press

MENU/SELECT. The Network screen appears.

d. On the Network screen, note the IP Address.

3. On your computer, open an Internet browser. Depending on your browser, some of the pages presented here may look different and have different controls.

4. Type the phone IP address in the browser address bar and press ENTER on your computer keyboard. A Login page appears.

5. Under User Name, enter user.

6. Under Password, enter user, or your own password, if you have created one. You can create or change a password after you log on.

7. Click Log In. The WebUI appears.

Click topics from the navigation bar at the top of the page, and then click the desired setting on the left side of the WebUI to see the page for that setting. You

view and change settings in two different types of elds: drop-down lists and entry elds into which you type information. For your security, the WebUI times

out after 10 minutes, so if it is idle for that time, you must log on again. The remaining procedures in this section assume that you have already logged

on to the WebUI.

Status

The Status page shows:

• General information about your phone, including model, MAC address, and software version.

• Account Status information about your SIP account registration.

• Network information regarding your phone’s network address and network

connection.

The Status page has no settings that you can change. You may need some of the status information for troubleshooting purposes.

WebUI

Call Settings

To view the call settings, click SYSTEM in the WebUI header, and then click Call Settings in the sidebar. You can congure call settings for each account that is

available to your phone. Click Account 1 or Account 2 to select the call settings page for the desired account.

Call Settings include Do Not Disturb and Call Forward settings. You can also set Do Not Disturb and Call Forward using the desket. See “Using the Call menu” on page 40.

When you have nished changing settings on this page, click Save to save them.

General Call Settings

Setting Description

Anonymous Call Reject Select to block incoming calls that have no caller ID. Enable Anonymous Call Select to make outgoing calls that remove your own caller

ID information.

Do Not Disturb Settings

Setting Description Range Default

Enable DND Turns Do Not Disturb on or off. n/a Disabled Incoming Calls Selects whether the phone displays

incoming call information while Do Not Disturb is on.

Show, Reject Reject

Call Forward Settings

Setting Description

Enable Call Forward Always

Select to enable call forwarding for all calls on that account.

Target Number Enter a number to which all calls will be forwarded. Enable Call Forward

Busy

Select to enable call forwarding for calls when you are on another call on that account.

Target Number Enter a number to which calls will be forwarded when the line is

busy.

Enable Call Forward No Answer

Select to enable call forwarding for unanswered calls on that

account. Target Number Enter a number to which unanswered calls will be forwarded. Delay Select the number of rings before

unanswered calls are forwarded.

Range: 1 to 10 rings Default: 6 rings

WebUI

User Preferences

On the User Preferences page, you can congure some basic settings for your

phone and set how your phone responds to calls. After changing any settings on this page, click Save to save them.

General User Settings

Setting Description Range Default

WebUI Language

Sets the language that appears on the WebUI.

Any language supported by your phone. For

example, English,

French, Spanish, etc.

English

Phone Language

Sets the language that appears on your phone.

Any language supported by your phone. For

example, English,

French, Spanish, etc.

English

Backlight Timer Sets how long the screen

backlight stays on after the last button press.

10 to 60 seconds 30

seconds

Ringer Volume Sets the ringer volume for

incoming calls. You can also use the VOLUME q or p keys on the deskset.

Off, 1–9 5

Default Audio Mode

Sets how calls are answered when you press a line key or

Answer

. See also “Audio” on

page 56.

Speaker, Headset Speaker

WebUI

User Preferences (continued)

Call Hold Reminder Settings

Setting Description Range Default

Enable Call Hold Reminder Tone

Enables or disables the call hold reminder tone.

n/a — Select to enable

Enabled

Tone Interval (secs) Sets the interval for the call hold

reminder tone.

10–300

seconds

30 seconds

Call Waiting Settings

Setting Description Range Default

Call Waiting Off Rejects additional incoming calls. No

notication appears on the screen.

n/a — Select to enable

Disabled

Call Waiting On Shows additional incoming calls on

the screen.

n/a — Select to enable

Enabled

Enable Call Waiting Tone

Enables or disables Call Waiting Tone. n/a — Select

to enable

Enabled

Tone Interval (secs) Sets the interval for the call waiting tone. 10–60

seconds

30 seconds

WebUI

Programmable Keys

The deskset has two programmable keys. You can assign functions to the

programmable keys on the Programmable Keys page. Keys can have identical functions, depending on the “Type” of key. For example,

you can assign two “Line”-type keys to Account 1 so that you can manage

multiple calls on Account 1. You can also assign Quick Dial keys. For the programmable key default settings, see “Programmable keys” on page 14.

Type Description

Line Congures the key for accessing an account. You can make

or answer calls by pressing these keys. The key LED will change according to call activity.

After selecting Line in the Type column, select the account number in the Account column.

Directory Congures the key to access the Directory menu. You can

then press the key to view the Directory menu.

Call History Congures the key to access the Call History list. You can

then press the key to view the Call History list.

Redial Congures the key to access the Redial list. You can then

press the key to view the Redial list.

Messages Congures the key to access the Message menu. You can

then press the key to view the Message menu.

Do Not Disturb Congures the key to turn Do Not Disturb on or off. The key

is lit orange when DND is on.

Call Forward All Congures the key to turn Call Forward All on or off. In the

Account column, select the account for which Call Forward All will apply. Before assigning the key, ensure that you

congure Call Forward settings on the Call Settings page.

Call Forward No Answer Congures the key to turn Call Forward No Answer on or off.

In the Account column, select the account for which Call Forward No Answer will apply. Before assigning the key,

ensure that you congure Call Forward settings on the Call

Settings page.

Type Description

Call Forward Busy Congures the key to turn Call Forward Busy on or off.

In the Account column, select the account for which Call Forward Busy will apply. Before assigning the key, ensure

that you congure Call Forward settings on the Call Settings

page.

Quick Dial Congures the key to dial a number on the selected line.

After selecting Quick Dial, enter the number to be dialed in the Value column. In the Account column, select the account on which the number will be dialed out.

BLF (Busy Lamp Field) Congures the key to monitor another extension. In the

Value column, enter the URI of the extension you want to monitor with this key. For example, 2325552001@

sipservice.com.

ACD (Automatic Call Distribution)

Congures the key to display the ACD State menu. In the

Account column, select the account that is subscribed to the ACD service.

Page Congures the key to call one or a group of phones.

Pressing the key dials the Paging feature access code. Your

System Administrator must congure the feature access

code for Paging.

Multicast Page Congures the key to make outgoing multicast pages. In the

Value column, enter a valid Paging Zone ID (ranging from 1 to 10). Multicast paging differs from standard paging in that it is handled locally by the Deskset and does not require a subscription through the hosted server. To use multicast

paging, your System Administrator must rst set up paging

zones on the WebUI.

Park Call Enables you to park a call. Pressing the key dials the Call

Park feature access code (FAC). Your System Administrator

must congure the feature access code for Call Park. In

the Account column, select the account on which the

feature access code will be dialed out. For example, choose

Account 1 if you wish to use the Call Park FAC that your System Administrator entered for account 1.

Retrieve Park Call Enables you to retrieve a parked call. Pressing the key

dials the Parked Call Retrieval feature access code (FAC). In the Account column, select the account on which the

feature access code will be dialed out. For example, choose

Account 1 if you wish to use the Parked Call Retrieval FAC that your System Administrator entered for account 1.

In Call DTMF Congures the key to dial a string of numbers while you

are on a call. For example, pressing the key might dial a

conference access code. After selecting In Call DTMF, enter the number to be dialed in the Value column.

Call Return Congures the key to dial the number of the last missed call.

Type Description

Group Call Pickup Enables you to answer a call ringing at another extension.

The call can be ringing at any extension in your phone’s call

pickup group. Pressing the key dials the Group Call Pickup feature access code (FAC).

Direct Call Pickup Enables you to answer a call ringing at a specic deskset.

Pressing the key dials the Direct Call Pickup feature access code (FAC). Depending on the server requirements, you

may then need to enter the number of the ringing extension.

WebUI

VTech VSP715, Eris Terminal VSP715A User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual