VTech I6787 User Manual

Congratulations

on purchasing your new VTech product.

Before using this telephone, please read the

Important safety instructions

on page 39 of this manual.

This manual has all the feature operations and troubleshooting necessary to install

and operate your new VTech telephone. Please review this manual thoroughly to ensure proper installation and operation of this innovative and feature rich VTech

product. For support, shopping, and everything new at VTech, visit our website at

www.vtechphones.com. In Canada, go to www.vtechcanada.com.

Table of contents

Installation . . . . . . . . . . . . . . . . . . . . . . . . 1

Parts checklist for i6767/i6768 . . . . . . . . . . . . . . 1

Parts checklist for i6777/i6778 . . . . . . . . . . . . . . 2

Parts checklist for i6787/i6788 . . . . . . . . . . . . . . 3

Telephone base installation . . . . . . . . . . . . . . . 4

Install handset battery . . . . . . . . . . . . . . . . . . 5

Belt clip & headset (optional) . . . . . . . . . . . . . . . 6

Headset . . . . . . . . . . . . . . . . . . . . . . . . 6

Belt clip . . . . . . . . . . . . . . . . . . . . . . . . . 6

About caller ID . . . . . . . . . . . . . . . . . . . . . . 7

Voicemail service . . . . . . . . . . . . . . . . . . . . . 7

If you subscribe to DSL ser vice . . . . . . . . . . . . . 8

Wall mounting bracket installation (optional) . . . . . . . 9

Desk/table bracket installation . . . . . . . . . . . . . . 9

Telephone settings . . . . . . . . . . . . . . . . . . . 10

Handset layout . . . . . . . . . . . . . . . . . . . . . 10

Telephone base layout . . . . . . . . . . . . . . . . . 11

Ringer volume . . . . . . . . . . . . . . . . . . . . . 12

Ringer melody . . . . . . . . . . . . . . . . . . . . . 12

Key tone . . . . . . . . . . . . . . . . . . . . . . . . 12

Language . . . . . . . . . . . . . . . . . . . . . . . . 13

Clear voicemail . . . . . . . . . . . . . . . . . . . . . 13

Dial type . . . . . . . . . . . . . . . . . . . . . . . . 13

Basic operation . . . . . . . . . . . . . . . . . . . . . 14

Make, answer, and end calls with the handset . . . . . 14

Handset speakerphone. . . . . . . . . . . . . . . . . 14

Mute . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Volume . . . . . . . . . . . . . . . . . . . . . . . . . 15

Ringer mute. . . . . . . . . . . . . . . . . . . . . . . 15

Call waiting . . . . . . . . . . . . . . . . . . . . . . . 15

Intercom . . . . . . . . . . . . . . . . . . . . . . . . 15

Conference call . . . . . . . . . . . . . . . . . . . . . 16

Transfer an external call . . . . . . . . . . . . . . . . 16

Toggle between external and intercom call . . . . . . 17

Answer an incoming call during an intercom call . . . 17

Find handset . . . . . . . . . . . . . . . . . . . . . . 17

Voicemail . . . . . . . . . . . . . . . . . . . . . . . . 17

Advanced operation . . . . . . . . . . . . . . . . . . 18

Director y . . . . . . . . . . . . . . . . . . . . . . . . 18

Store a directory entry . . . . . . . . . . . . . . . . 18

Chart of characters . . . . . . . . . . . . . . . . . 19

Search the directory . . . . . . . . . . . . . . . . . 20

Dial a directory entry . . . . . . . . . . . . . . . . . 20

Edit a directory entr y . . . . . . . . . . . . . . . . . 20

Delete a directory entry . . . . . . . . . . . . . . . 21

Call log . . . . . . . . . . . . . . . . . . . . . . . . . 21

Review the call log . . . . . . . . . . . . . . . . . 22

Make CID entries ready to dial . . . . . . . . . . . . 22

Dial a call log entry . . . . . . . . . . . . . . . . . 22

Save an entry to the directory . . . . . . . . . . . . 23

Delete one or all entries . . . . . . . . . . . . . . . 24

Handset display screen messages. . . . . . . . . . . 24

Redial list . . . . . . . . . . . . . . . . . . . . . . . . 25

Dial from redial . . . . . . . . . . . . . . . . . . . . 25

Delete a redial entry . . . . . . . . . . . . . . . . . 25

Answering system operation . . . . . . . . . . . . . . 26

Table of contents

Message capacity . . . . . . . . . . . . . . . . . . . 26

Answering system setup . . . . . . . . . . . . . . . . 27

Activate the answering system . . . . . . . . . . . 27

Set the clock . . . . . . . . . . . . . . . . . . . . . 27

Set number of rings . . . . . . . . . . . . . . . . . 28

Set base ringer . . . . . . . . . . . . . . . . . . . . 28

Set remote access code . . . . . . . . . . . . . . 29

Set message alert tone . . . . . . . . . . . . . . . 29

Outgoing announcement . . . . . . . . . . . . . . . . 30

Record your announcement . . . . . . . . . . . . . 30

Play your announcement . . . . . . . . . . . . . . 30

Delete your announcement . . . . . . . . . . . . . 31

Message playback . . . . . . . . . . . . . . . . . . . 31

New message indication . . . . . . . . . . . . . . . 31

Options during playback . . . . . . . . . . . . . . . 31

Delete all messages . . . . . . . . . . . . . . . . . 31

Record and play memos . . . . . . . . . . . . . . . . 32

Record a memo . . . . . . . . . . . . . . . . . . . 32

Memo playback . . . . . . . . . . . . . . . . . . . 32

Remote access . . . . . . . . . . . . . . . . . . . . . 33

Remote access commands: . . . . . . . . . . . . . 33

Commands during playback mode: . . . . . . . . . 33

Message window displays . . . . . . . . . . . . . . . 34

Handset display screen messages. . . . . . . . . . . 35

Handset and base indicators . . . . . . . . . . . . . . 37

Handset lights . . . . . . . . . . . . . . . . . . . . . 37

Base lights . . . . . . . . . . . . . . . . . . . . . . . 37

Handset icons . . . . . . . . . . . . . . . . . . . . . 37

Battery . . . . . . . . . . . . . . . . . . . . . . . . . 38

Important safety instructions . . . . . . . . . . . . . . 39

Troubleshooting . . . . . . . . . . . . . . . . . . . . 40

Operating range . . . . . . . . . . . . . . . . . . . . 50

Maintenance . . . . . . . . . . . . . . . . . . . . . . 50

About cordless telephones . . . . . . . . . . . . . . . 50

Warranty . . . . . . . . . . . . . . . . . . . . . . . . 51

FCC, ACTA and IC regulations . . . . . . . . . . . . . 52

The RBRC® Seal . . . . . . . . . . . . . . . . . . . . 53

Technical specications . . . . . . . . . . . . . . . . 54

Installation

Parts checklist for i6767/i6768

Remember to save your sales receipt and original packaging in case it is necessary to ship your telephone for warranty service. Check to make sure the telephone package includes the following:

1. Quick start guide

2. Handsets (2)

3. Telephone base with

wall mounting/desktop bracket

4. Batteries (2)

5. Batter y compartment

covers (2)

6. Telephone line cord

7. Belt clips (2)

8. Base power adapter

9. Charger adapter

10. Charger

11. User’s manual

1. Quick start guide

4. Batteries (2)

5. Battery compartment covers (2)

2. Handsets (2)

3. Telephone base with wall mounting/ desktop bracket

6. Telephone line cord 7. Belt clips (2)

• To purchase replacement batteries, visit us on the web at www. vtechphones.com or call VTech Communications, Inc. at 1 (800) 595-9511 in the United States. In Canada, go to www. vtechcanada.com or call 1 (800) 267-7377.

Installation

Basic operation

10. Charger9. Charger adapter8. Base power adapter

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11. User’s manual

Installation

Parts checklist for i6777/i6778

Remember to save your sales receipt and original packaging in case it is necessary to ship your telephone for warranty service. Check to make sure the telephone package includes the following:

1. Quick start guide

2. Handsets (3)

3. Telephone base with wall mounting/ desktop bracket

4. Batteries (3)

5. Battery compartment covers (3)

6. Telephone line cord

7. Belt clips (3)

8. Base power adapter

9. Charger adapters (2)

10. Chargers (2)

11. User’s manual

1. Quick start guide

2. Handsets (3)

3. Telephone base with wall mounting/ desktop bracket

4. Batteries (3)

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5. Battery compartment covers (3)

6. Telephone line cord 7. Belt clips (3)

10. Chargers (2)9. Charger adapters (2)8. Base power adapter

11. User’s manual

Installation

Parts checklist for i6787/i6788

Remember to save your sales receipt and original packaging in case it is necessary to ship your telephone for warranty service. Check to make sure the telephone package includes the following:

1. Quick start guide

2. Handsets (4)

3. Telephone base with wall mounting/ desktop bracket

4. Batteries (4)

5. Battery compartment covers (4)

6. Telephone line cord

7. Belt clips (4)

8. Base power adapter

9. Charger adapters (3)

10. Chargers (3)

11. User’s manual

1. Quick start guide

2. Handsets (4)

3. Telephone base with wall mounting/ desktop bracket

Installation

Basic operation

4. Batteries (4)

5. Battery compartment covers (4)

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6. Telephone line cord 7. Belt clips (4)

10. Chargers (3)9. Charger adapters (3)8. Base power adapter

11. User’s manual

• Use only the AC

power adapter supplied with this telephone.

• This power unit is intended to be correctly oriented in a vertical

or oor mount

position. The prongs are not designed to hold the plug in place if it is plugged into a ceiling or an under the table/cabinet outlet.

Installation

Telephone base installation

It is recommended to install the telephone base away from any electronic equipment and appliances such as personal computers, computer routers, television sets, microwave ovens, and refrigerators. Avoid excessive heat, cold, dust or moisture. When a location is selected, install the telephone base and the charger as shown below.

• Plug the connector into the power jack at the bottom of the telephone base and chargers. Route cords through slots and plug the power adapter into an electrical outlet not controlled by a wall switch.

• Plug one end of the telephone line cord into the telephone line jack at the bottom of the telephone base. Route the telephone line cord through slot, then plug the other end of the cord into the modular wall telephone outlet.

Your telephone base comes with the bracket installed for desktop use. If you prefer to mount your telephone on the wall, plug in the telephone line cord and the power adapter to the telephone base as instructed above before changing it to a wall mount position (see page 7 for bracket installation).

Plug the telephone line cord into a telephone jack.

Plug power adapter into an electrical outlet not controlled by a wall switch.

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Installation

Install handset battery

• Align the two holes of the battery plug with the socket pins in the handset battery compartment, matching the red and black wires to the color-coded label.

• Place the battery in the compartment with the wires in the upper left corner.

• Position the battery compartment cover and slide it towards the unit until it clicks into place.

• For optimal performance, we recommend that you charge the handset for 16 hours.

You can keep the batter y charged by retur ning the handset to the telephone base after each use. When the battery power is fully depleted, a full recharge takes about 16 hours.

• If the handset will not be used for a prolonged period, remove the battery to prevent possible leakage.

• After you install the battery, there may be enough power for shor t calls.

Installation

Basic operation

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Installation

Belt clip & headset (optional)

• To purchase a headset, visit us on the web at www.vtechphones. com or call VTech Customer Service at 1 (800) 595 -

9511. In Canada, go to www. vtechcanada.com or call 1 (800) 267-7377.

• Whenever a compatible headset is connec ted to the cordless handset, the microphone on the handset will be muted. This reduces background noise and improves the sound quality.

• If the sound quality of the headset is poor, try unplugging it, and

rmly plugging it in

again.

For hands-free telephone conversations, use any industry standard 2.5mm headset (purchased separately). For best results, use a VTech 2.5mm headset.

Headset

Plug the 2.5 mm headset into the jack on the side of

the handset (beneath the small rubber ap).

Belt clip

Align the pins on the inside edge of the clip with the notches on the sides of the handset.

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Installation

About caller ID

The caller ID with call waiting feature in this telephone lets you see the name and telephone number of the caller before answering the call, even when you’re already on a call. These features require services provided by your local telephone company.

Contact your telephone company if:

• you have both caller ID and call waiting, but as separate services (you may need combined service),

• you have only caller ID service, or only call waiting ser vice, or

• you do not subscribe to any caller ID or call waiting services but wish to try these ser vices.

You can use this telephone with regular caller ID service, and you can use its other features without subscribing to either caller ID or combined caller ID with call waiting service. There may be fees for these services, and these services may not be available in all areas.

The caller ID features will work only if both you and the caller are in areas offering caller ID ser vice, and if both telephone companies use compatible equipment.

Voicemail service

If you subscribe to voicemail service provided by your telephone company, you can receive voicemail left by the caller. When you have new voicemail, the handset will display NEW VOICE MAIL .

Installation

Basic operation

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• Most DSL providers recommend installing a DSL

lter in every

telephone jack. Your DSL service provider may provide more information regarding telephone interference.

Installation

If you subscribe to DSL service

If there is interference during telephone conversations and/or your caller ID features are not functioning

properly, install a DSL lter to the telephone line between the telephone base and the telephone wall jack. To obtain a DSL lter and more information about DSL interference, contact your DSL service

provider.

DSL lter (for

DSL users)

To single telephone jack (RJ11C) Telephone line cord

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Installation

Wall mounting bracket installation (optional)

Your telephone base comes with the wedge installed, ready for desktop use. If you prefer to mount your telephone on the wall (optional), it is designed to mount on a standard telephone wall plate. For wall mounting, follow these instructions:

• First, insert the lower portion tabs of the wall mounting bracket into the lower grooves in the telephone base, then snap the upper portion tabs of the wall mounting bracket into place.

• Mount the telephone base on the wall by positioning it so the mounting studs will t into the holes

on the telephone base and wall mounting bracket. Slide the telephone base down on the mounting studs until it locks into place.

•

To remove the bracket, press both upper portion tabs rmly inward and pull the bracket downward

until it release from the grooves.

upper portion tab

Installation

Basic operation

lower portion tab

lower grooves

Desk/table bracket installation

To place your telephone base on a desk or table, insert the wall mounting/desktop bracket.

Insert the lower portion tabs of the bracket into the upper

• grooves of the telephone base.

• Snap the upper portion tabs of the bracket into place. To remove the bracket, press both upper portion tabs

• firmly inward and pull the bracket upward until it is released from the grooves.

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upper grooves

Telephone settings

Handset layout

1. Earpiece

CID (caller ID)

3. Headset jack (2.5mm)

/FLASH

Press to make or answer a call. During

a call, press to receive an incoming call if call waiting is activated.

5. Dial pad keys (0-9, *, #)

a. Press # repeatedly to display other dialing options when reviewing the call log (page 22).

b. Press

temporarily when using the pulse ser vice.

6. / SPEAKER Press to activate the handset

speakerphone. Press again to resume normal handset use.

7. REDIAL/PAUSE Press to view the redial memory. Press

and hold to insert a dialing pause when entering numbers.

8. Microphone

9. Handset display

10.

11. Volume (

to switch to tone dialing

(Directory)

/ )

5.a

5.b

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12. NavKey

Press the center NavKey to display

menus.

Press the up or down NavKey or

to navigate throug h menus (see

page 10).

Press the left or right NavKey

to navigate through menus (see page 10). Press the center NavKey to select

a highlighted menu item.

LEFT

DOWN

CENTER

RIGHT

13. /CLEAR

During a call, press to hang up. While

using the menus, press to return to the

previous menu.

14. INT (intercom) Press to initiate an intercom

conversation bet ween handsets.

15. MUTE/REMOVE

W hi le on a ca ll, press to mu te t he

microphone. While reviewing the call

log, press to delete an individual entry,

or press and hold to clear the entire call

log. While entering or editing a name or

number, press to delete a character.

Telephone settings

Telephone base layout

1. /SKIP

2. Message window

/REPEAT

4. DELETE

/PLAY/STOP

6. CHARGE light

7. IN USE light

8. VOICEMAIL light

9. VOLUME

10. FIND HANDSET

11. RECORD

12. CLOCK

13. ANNC (announcement)

14. Microphone

15. SETUP

16. ANS ON/OFF

17. Antenna

Telephone settings

1 2

6 7

3 4

10 11 12 131415 1617

Basic operation

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• Ringer will be off if the volume is set to zero, and a ringer off icon will be displayed.

If the ringer is

• turned off while scrolling throguh the options in RINGER MELODY, the sample of ringer will not be heard.

Telephone settings

Ringer volume

Your telephone has seven volume levels to choose from. You can adjust ringer volume either by the volume control on the right side of the handset, or in the handset menu. To change the ringer volume:

• Make sure the handset is in idle mode.

• Press the volume button

• Press VOL or VOL to choose the desired volume level. When nished,

the new volume level will be saved.

-OR-

• Press the center NavKey

• Press the up or down NavKey press the center NavKey to conrm.

• Press the left or right NavKey each ringer volume will be played when scrolling through the choices.

• Press the center NavKey to save. You’ll hear a conrmation tone.

Ringer melody

This feature allows you to choose from ten ringer tones for incoming calls. To choose a ringer tone:

• Press the center NavKey

• Press the up or down NavKey the center NavKey to conrm.

• Press the up or down NavKey sample of the ringer tone will be played when scrolling through the options.

• Press the center NavKey to save. You’ll hear a conrmation tone.

Key tone

If you set the key tone to off, you will not hear a beep tone when you press any of the handset keys.

• Press the center NavKey

/ to display the current volume level on the screen.

in idle mode to display the menu.

or to reach RINGER VOLUME then

or to adjust the volume. A sample of

in idle mode to display menu.

or to reach RINGER TONE, and press

to choose the desired ringer tone. A

in idle mode to display menu.

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CALL LOG >RINGER VOLUME

RINGER VOLUME

RINGER VOLUME >RINGER TONE

RINGER TONE 1

>KEY TONE LANGUAGE

Telephone settings

• Press the up or down NavKey or to reach KEY TONE then press the center NavKey .

• Press the up or down NavKey the center NavKey .

Language

The language menu allows you to select between ENGLISH, FRANÇAIS or ESPAÑOL to be used in all menus and screen displays. To change the language:

• Press the center NavKey in idle mode to display menu.

• Press the up or down NavKey the center NavKey .

• Press the up or down NavKey press the center NavKey .

Clear voicemail

In this menu, you can turn off the message waiting indication on the handset screen.

• Press the center NavKey in idle mode to display menu.

• Press the up or down NavKey press the center NavKey .

• Press the center NavKey displays, or press OFF/CLEAR to cancel.

Dial type

The dial type is preset to touch tone. If you would like to change this setting to dial pulse (rotary):

• Press the center NavKey

• Press the up or down NavKey the center NavKey .

• Press the up or down NavKey PULSE, then press the center NavKey .

to toggle between ON or OFF then press

or to reach LANGUAGE then press

or to scroll through the choices, then

or to reach CLR VOICE MAIL, and

to conrm when TURN INDICATOR OFF?

in idle mode to display menu.

or to reach DIAL TYPE then press

or to choose between TONE or

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KEY TONE ON

LANGUAGE ENGLISH

>CLR VOICE MAIL DIAL TYPE

TURN INDICATOR

OFF?

>DIAL TYPE

DIAL TYPE TONE

• When the telephone is in pulse dial mode, it is possible to switch to temporar y tone dial mode during an ongoing call by pressing *TONE. Once pressed, tone dial mode will be used for the rest of the call. After hang up, the telephone will return to pulse dialing for the next call.

Telephone settings

Basic operation

• The screen displays the elapsed time as you talk (in hours, minutes and seconds).

• While entering a number to dial, press MUTE/

REMOVE or OFF/CLEAR

to backspace; press and hold REDIAL/PAUSE to insert a pause.

Basic operation

Make, answer, and end calls with the handset

• To make a call press /FLASH or /SPEAKER, then dial the

number.

-OR-

• Dial the number then press

• To answer a call, press

pad keys (0-9, #, *).

• To end a call, press base or charger.

OFF/CLEAR, or put the handset in the telephone

Handset speakerphone

• During a call, press /SPEAKER to select between speakerphone and normal handset use.

Mute

The mute function allows you to hear the other party, but they will not be able to hear you. To use the mute function:

• During a call, press

• The screen will display the

• Press

MUTE/REMOVE again to return to normal conversation.

MUTE/REMOVE on the handset.

/FLASH or /SPEAKER.

/FLASH, /SPEAKER or any of the dial

MUTE icon.

PHONE 00:00 MUTED

MUTE

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Basic operation

Volume

• During a call, use the volume button on the right side of the handset to adjust the listening volume.

• Press the VOL or VOL volume control key to adjust the volume to a comfortable level.

Ringer mute

This feature allows you to mute the ringer temporarily when the telephone is ringing.

• Press

Call waiting

If you have call waiting service, you will hear a tone if there is an incoming call during a telephone conversation. Press the /FLASH on the handset to answer the new incoming call.

Intercom

The intercom feature allows conversatio n between one handset to another.

• Press INT to display menu while in idle mode.

• The screen will display INTERCOM TO:

• Use the dial pad to select the handset you wish to intercom.

• The screen of the originating handset will display CALLING HANDSET

• The destination handset will ring, and the screen will display HANDSET

OFF/CLEAR or MUTE/REMOVE on the handset to temporarily

silence the ringer. The next call will ring normally.

X IS CALLING.

Basic operation

RINGER MUTE

INTERCOM TO:

CALLING

HANDSET X

HANDSET x

IS CALLING

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• If the destination handset does not pick up the intercom call, the originating handset can return to the external call by pressing

/FLASH, or

OFF/CLEAR.

• If a call remains on hold for about 100 seconds, the screen of the originating handset shows

UNABLE TO CALL. TRY AGAIN and

reconnects to the external call automatically. The destination handset returns to idle mode.

Basic operation

• To answer the intercom call on the handset, press /FLASH, /SPEAKER, INT or any dialing keys (0-9,#,*) on the handset.

• To end an intercom call, press back in the telephone base or charger.

Conference call

You can conference up to two registered handsets on an external line. If one handset is on the line, press /FLASH or /SPEAKER on another handset to join the call.

Transfer an external call

This telephone allows you to transfer an external call from one handset to any other handset.

• During a call, press The screen will display TRANSFER TO:

• Use the keypad to select the number of the destination handset, and the screen will display CALLING HANDSET X.

• The destination handset will ring and the screen displays

IS CALLING.

• To answer the call at the destination handset, press

/SPEAKER, INT or any dialpad keys (0-9, #, *) on the destination

handset.

• Now the party at the originating handset can have a conversation with the party at the destination handset, and the screen displays INTERCOM.

• Press

OFF/CLEAR on the originating handset to transfer the call.

INT to put the call on hold at the originating handset.

INT, OFF/CLEAR, or place the handset

HANDSET X

/FLASH,

TRANSFER TO:

INTERCOM

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+ 42 hidden pages