Verizon Protection options User Manual

For New York Customers

No more phone drama.

Enjoy your device with one of Verizon’s Device Protection options.

Enclosed are important details, including terms and conditions, for Verizon's Device Protection

options, including:

• Verizon Protect

• Verizon Protect Multi-Device

• Total Mobile Protection

Multi-Device

Each of these products is available separately.

For business device protection options, see

Total Mobile Protection for Business brochure.

Many choices for many needs.

Device Protection options:

• Verizon Protect

• Verizon Protect Multi-Device

• Total Mobile Protection

• Total Mobile Protection Multi-Device

• Total Equipment Coverage (TEC)

• Wireless Phone Protection (WPP)

• Verizon Wireless Extended Warranty

See Device Protection Summary of Key Terms and Conditions for details.

*Not available in Florida.

Verizon Protect

Verizon Protect oers device protection,

security, and technical support for your digital lifestyle. It covers not only your eligible

devices, but also protects your personal data and helps you manage your calls.

These device protection benets are

available for select smartphones, subject to parts/inventory availability:

Same-day device replacement and setup

Get your replacement device delivered and set up the very same day it’s lost, stolen or damaged.1

Unlimited, fast cracked screen repair

Get your screen fixed for only $29 as soon as the same day, each time you need it.2

Battery replacement

Get help fast at a Verizon Authorized Repair Facility.

Eligibility for the above benefits will be determined at time of claim approval.

Plus, get:

Tech Coach

Live, on-demand access to Tech Coach experts who can help you optimize your device and answer virtually any question.

The above benefits are provided under Total Mobile Protection (TMP). Same-day device replacement and setup are only available when enrolled in Verizon Protect or TMP.

Verizon Protect is a combination of TMP, Digital Secure and Call Filter Plus and is available for most smartphones. See Summary of Key Terms and Conditions for additional details.

In addition to the device protection benefits,

Verizon Protect includes:

Digital Secure

†

One-stop suite of privacy and security tools for your mobile devices and home computers.

Security and privacy

Protect your smartphones, tablets and home computers from online threats and get around-the-clock peace of mind. Avoid risky websites and downloads, block and remove malware and viruses, and identify which mobile apps are accessing your private info.

Wi-Fi security and protection

Connect to public Wi-Fi with confidence. Safe Wi-Fi’s advanced VPN technology makes your Wi-Fi connection secure and private.

Identity theft monitoring

Your identity should only belong to you. Take control with always-on ID monitoring, dark web surveillance, theft alerts and recovery tools.

Call Filter Plus

†

Screen unwanted calls and shut down spam.

Identify unknown numbers

Answer with confidence with Caller ID and real-time spam alerts. Get more control by blocking unwanted calls by risk level, a personal spam and block list, and spam lookup feature.

¹ Available in select locations, which are subject to change at any time. Availability of same-day

device replacement and setup is contingent on certain criteria including claim approval time, customer address, and technician availability.

Available in select locations, which are subject to change at any time. Availability of same-day repair depends on criteria such as claim approval time and technician availability. Repairs are performed by an Asurion-certiﬁed technician and come with a 12-month warranty. Visit phoneclaim.com/verizon to check current device eligibility.

Battery replacement provided under the Verizon Wireless Extended Warranty program is available in select locations. In Florida, battery replacement coverage is provided by the insurance program (device replacement deductible and claim limit apply). Eligibility determined at the point of claim.

†

These features are offered solely by Verizon and are not part of the insurance program.

Only smartphones are eligible. Select features may be accessed on tablets and computers. OS restrictions apply: Android 4.4+ & iOS 11+. Digital Secure app download required; enroll in identity theft monitoring via the app. Verizon does not monitor all transactions and cannot protect against all identity theft. Customer should contact the three national credit bureaus to monitor credit report.

Compatible smartphone required; features included vary by device. Tablets, smart watches

and basic phones not supported. The following OS requirements apply: Android 9.4.0+ and iOS 2.1.1+. High-risk spam calls are automatically blocked and forwarded to voicemail. Download the Call Filter app to manage all settings and access custom controls.

Total Mobile Protection

Total Mobile Protection provides coverage for loss, theft, damage (including liquid) and post-warranty defects. Plus, the following benefits are also included for select smartphones, subject to parts/inventory availability:

Same-day device replacement and setup1

Unlimited, fast cracked screen repair

Battery replacement

For the above benefits, eligibility will be determined at the time of claim approval.

Plus, get:

Tech Coach

Available in select locations, which are subject to change at any time. Availability of same-day

device replacement and setup is contingent on certain criteria including claim approval time, customer address, and technician availability.

Available in select locations, which are subject to change at any time. Availability of same-day

repair depends on criteria such as claim approval time and technician availability. Repairs are performed by an Asurion-certiﬁed technician and come with a 12-month warranty. Visit phoneclaim.com/verizon to check current device eligibility.

Battery replacement provided under the Verizon Wireless Extended Warranty program is

available in select locations. In Florida, battery replacement coverage is provided by the insurance program (device replacement deductible and claim limit apply). Eligibility determined at the point of claim.

Important things to know about Device Protection

Optional Insurance Coverage You don’t need to purchase insurance coverage to activate your Verizon service.

Duplication of Coverage

You may already have coverage under your homeowners insurance or other means.

Sales Representative Qualifications Unless otherwise licensed, Verizon sales representatives are not qualified or authorized to evaluate the adequacy of your existing insurance coverages.

Electronic Communications If you have provided or in the future provide your email or other electronic address to Verizon, Asurion or its partners involved in administering this program may send you program terms and conditions through electronic means to the last address Verizon has on file.

Replacement Devices It is our goal to provide you with a replacement device that is of like kind, quality and functionality, having the same color and features, but this cannot be guaranteed. If the same make and model you claim is not available, a similar make and model will be substituted.

Covered Property Your coverage applies to the device being used on your mobile number (for Verizon Protect MD and TMP MD, coverage applies to devices you have registered for coverage). If you change devices, your deductible or premium could change. Please see the sample list of devices in this brochure.

Non-Return Fee If you receive a replacement device, your original device must be returned to us (unless it has been lost or stolen) using the prepaid shipping label provided with your replacement device. Under the insurance program, a Non-Return Fee based on the cost of the claim to Liberty Insurance Underwriters Inc. may be charged for your failure to return your original device. Under the Verizon Wireless Extended Warranty, a Non-Return Fee of up to the full retail price of the replacement device may be charged for your failure to return your original device.

All applicable taxes and surcharges extra.

Summary of Key Terms and Conditions

Verizon Protect (Protect) and Total Mobile Protection (TMP)

Monthly

Charge

Protect

Single Device

TMP

MultiDevice

for accounts with 3 to 10 lines

*For information about your smartphone model Tier, see the “Deductible Amounts” table in this brochure, go to phoneclaim.com/Verizon or call 1.888.881.2622. **Minimum of three eligible smartphones needed to enroll.

TMP is a combination of multiple products, each of which is available separately: WPP $3.10/mo. for Smartphones (Tier 2), Basic Phones and Tablets or $6.85/mo. for Smartphones (Tier 1) and Watches; EW $3.90/mo. for Smartphones (Tier 2), Basic Phones and Tablets or $4.15/mo. for Smartphones (Tier 1) and Watches; Verizon Tech Coach $5/mo. for Smartphones (Tier 2), Basic Phones and Tablets or $4/mo. for Smartphones (Tier 1) and Watches.

Verizon Protect is a combination of multiple products, each of which is available separately: TMP (see above), Digital Secure (single line $1.25/mo, account based $3.00/mo), Call Filter Plus (single line $0.75/mo, account based $2.00/mo). See table above for Verizon Protect eligibility.

Total Equipment Coverage: You may also purchase Total Equipment Coverage (TEC) for $7/mo. for Smartphones (Tier 2), Basic Phones and Tablets or $11/mo. for Smartphones (Tier 1) and Watches. TEC is a combination of two products, each of which is available separately: WPP and EW³ (see above).

Protect**

TMP

Additional

Coverage

7 lines

maximum

$17 $14 $15

$12 $50 $45

$11/line

Wireless Phone Protection (WPP) Insurance

Coverage Replacement deductible Cracked screen repair deductible

Verizon Wireless Extended Warranty (EW)

Coverage

Smartphones* Tier 1 Tier 2

Watches Tablets

Basic

Phones



 

  

    

Loss, theft and damage. $9/$99/$149/$199/$249, depending on device type. $29 (available for select smartphones and subject to parts availability).

Unlimited repairs and replacements provided for post-warranty defects. Includes battery replacements for battery malfunctions (for select smartphones, subject to parts availability).

Eligible Devices

Max Number of Insurance (WPP) Claims

Device claim maximum is $400 or $3,000,

depending on device.

Excludes cracked screen repair claims.

3 claims in 12 months

9 shared claims in 12 months for 3 covered lines

3 additional shared claims in 12 months

per line of Additional Coverage added

Verizon Tech Coach

Coverage

Tech support for the covered device(s) and virtually anything they connect to. All devices on Verizon Protect MD or TMP MD accounts have access to Tech Coach.

Additional Information for All Programs

Cancellation policy

Replacement devices

You can cancel your coverage at any time and receive a prorated refund of your monthly fee. Replacement device could be new or refurbished. You may also receive standard accessories with lost,

stolen or damaged claims.***

New York Producer Compensation: Verizon Wireless Services, LLC (“Producer”) has a limited license to sell wireless communications equipment insurance in New

York (license #942643) and will be paid a portion of your monthly premium by Liberty Insurance Underwriters, Inc. (“Insurer”). The Producer will be compensated by the Insurer if you purchased the insurance. The Producer’s compensation may vary based on the product you purchased. For more information about compensation, please ask your sales representative.

Covered Accessories:*** If your device is lost, stolen or damaged, your accessories are covered too. For Phones one each of the following: standard battery, standard car charger, standard case, standard home charger and standard earbud; for Netbooks one of each of the following: standard power cord and one standard battery; for Tablets one of each of the following: standard wall/USB charger, 16 GB memory card and standard earbud; and for Smartwatches one of each of the following: standard wristband of like kind and quality to the band received at time of purchase (not to include bands purchased separately from the watch), an adapter and standard charging cable.

Lost, stolen or damaged device replacements are provided by Wireless Phone Protection (WPP), which is

insurance coverage underwritten by Liberty Insurance Underwriters Inc. (New York, NY) or one of its insurance company affiliates; in Florida, WPP includes coverage for post-warranty defects (device replacement deductible and claim limit apply). Asurion Insurance Services, Inc. (in California, Agent License #0B35141; in Iowa, Agent License #1001000131), is the Agent and provides the claims servicing under this program. Except in Florida, repairs and replacements for post-warranty defects are provided through the Verizon Wireless Extended Warranty program; the obligor of the Extended Warranty program is Verizon Wireless Services, LLC.

Visit phoneclaim.com/verizon to check eligibility and the repair option available in your area.

Repair options determined at the point of claim.

Verizon Wireless Extended Warranty (EW) program is not available in Florida; in Florida,

coverage for post-warranty defects is provided by the insurance program (WPP) (device replacement deductible and claim limit apply).

Battery replacement provided under the Verizon Wireless Extended Warranty program is

available in select locations.

How to join

It's easy, but you must act quickly.

To enroll, call 1.800.256.4646, go to vzw.com/deviceprotection or visit a Verizon store. You are eligible to enroll in device protection within the first 30 days of device activation.

Insurance coverage is eective upon enrollment of an eligible device that has been activated on Verizon Wireless service and for which usage (text, data, calls) has been logged on the customer’s Verizon Wireless account.

Filing a claim is painless

For lost, stolen or damaged devices:

• Visit vzw.com/deviceprotection

• Call Asurion Insurance Services, Inc.

at 1.888.881.2622

• Log on to your My Verizon account

• If traveling internationally, call 615.647.3364

All claims must be filed within 90 days of incident.

For post-warranty defects or battery replacement:

• Call 1.800.922.0204

• Florida customers, call 1.888.881.2622

Fraud: Any person who, knowingly and with intent to injure, defraud or deceive any insurer, files a statement of claim or an application containing any false, incomplete or misleading information is guilty of insurance fraud. In Florida, such conduct is a felony of the third degree.

Questions regarding this program should be directed to Liberty Insurance Underwriters Inc.’s licensed agent, Asurion Insurance Services, Inc. at 1.888.881.2622. Once your eligibility is verified, the monthly fee will be added to your wireless bill.

For residents of California, Indiana, and Maryland:

The consumer hotline for the California Department of Insurance is 1.800.927.HELP (4357); for the State of Indiana Department of Insurance is 1.800.622.4461; and for the Maryland Insurance Administration is

1.800.492.6116.

For Washington residents only, we may cancel the insurance policy or change the insurance terms and conditions with at least thirty (30) days’ notice unless we cancel for the following reasons and notice: (1) fifteen (15) days for fraud or material misrepresentation in obtaining coverage or in the presentation of a claim; (2) ten (10) days for non-payment; or (3) immediately for no longer having active service with Verizon or exhausting your aggregate claim limit. We will not increase the premium or deductible or restrict coverage more than once in any six (6) month period.

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