USER GUIDE
Be Small Business Ready with
Polycom®
SoundPoint
®
331
for Verizon Business Digital Voice Service
Polycom SoundPoint 331
2-Line VoIP Phone
Soft keys provide
access to features on
the display screen.
Special buttons
simplify routine
actions.
Placing Calls
Pick up the handset, or press or .
Enter the phone number.
Transferring Calls
Transfer to another person:
1. During a call, press the Transfer soft key. The active
call is placed on hold.
2. Dial the party you’d like to transfer the call to.
3. After speaking with the second party, press the
Transfer soft key to complete the transfer.
Call History
Use the silver arrow buttons to:
•
Press
for Speed Dial
• Press
for Received Calls
•
Press
for Placed Calls
Answering Calls
Speakerphone: Press .
Handset: pPick up the handset.
Headset:
Press .
Ending Calls
To end an active call, replace the handset,
or press or .
For support, visit businessdigital.verizon.com
Shortcut Codes
*72
Call Forwarding Always
Activation
Redirects all incoming phone calls to another number such as a mobile phone
or another user within your company. After dialing the assigned code, dial
the phone number to redirect calls, then press the pound key (#).
*73
Call Forwarding Always
Deactivation
Disables Call Forwarding Always.
*21
Call Forwarding Always
to Voicemail Activation
Sends all incoming calls to Voicemail.
*24
Call Forwarding Always
to Voicemail Deactivation
Deactivates the Call Forwarding Always to Voicemail.
*68
Call Park
“Parks” a call on your extension or another user’s extension. Once a call
is parked, it can be retrieved from another phone by using the Call Retrieve
Feature Access Code. To park a call, dial *68 followed by the extension to park
the call on, or the pound key (#) to park the call on your own extension.
*88
Call Retrieve
Used to retrieve a parked call. Enter *88 followed by the extension that call is
parked on. If the call is parked on your own extension, press the pound key (#).
Code Feature/Service Description
*55
Direct Voicemail Transfer
Transfers a call on hold directly to Voicemail. The call can be transferred to
your voice mailbox or to any other voice mailbox in the group. For example, to
transfer a call to another user’s Voicemail, press the soft key, then enter *55
followed by the user’s extension.
*78
Do Not Disturb Activation
When Do Not Disturb is enabled, your phone does not ring and all calls go
directly to Voicemail.
*79
Do Not Disturb Deactivation
Disables Do Not Disturb.
*69
Last Call Return
Dials the last number that called your phone.
*66
Last Number Redial
Redials the last number placed from your phone.
For support, visit businessdigital.verizon.com
Code Feature/Service Description
Visit businessdigital.verizon.com
for more information on your Verizon Business Digital Voice phone service.
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