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One Talk W56HV
User Manual
26 pgs4.69 Mb0

Verizon One Talk W60B, One Talk W56HV User Manual

One Talk from Verizon DECT IP Phone
W60B Base Station and W56HV Handset
User guide
User guide
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Table of contents
Welcome ...............................................................................................................................................................................................................6
Initial setup ......................................................................................................................................................................................................... 6
Charging the handset battery ...........................................................................................................................................................6
Setting up the base station ................................................................................................................................................................6
Startup .......................................................................................................................................................................................................... 6
Viewing E911 location information .................................................................................................................................................. 7
Registering handsets .................................................................................................................................................................................... 7
Multiple handset and base station support ................................................................................................................................ 7
Registering additional handsets ..................................................................................................................................................... 7
Mobile phone numbers ....................................................................................................................................................................... 7
De-registering handsets ...................................................................................................................................................................... 7
Selecting a base station ...................................................................................................................................................................... 7
Renaming a base station ..................................................................................................................................................................... 8
Handset user interface .........................................................................................................................................................................8
Checking system status ..............................................................................................................................................................................8
Base station status .................................................................................................................................................................................8
Handset status ......................................................................................................................................................................................... 8
Line status .................................................................................................................................................................................................. 8
Getting to know your handset .................................................................................................................................................................9
Hardware components and shortcut keys ................................................................................................................................. 9
Getting to know your base station ......................................................................................................................................................10
Hardware components .......................................................................................................................................................................10
Icon descriptions ............................................................................................................................................................................................ 11
Understanding the handset LCD screen ......................................................................................................................................... 12
Customizing your handset ....................................................................................................................................................................... 12
Personalizing handset name ........................................................................................................................................................... 12
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Language preferences ....................................................................................................................................................................... 12
Date and time .......................................................................................................................................................................................... 12
Volume adjustment ............................................................................................................................................................................... 12
Ring tone preferences ........................................................................................................................................................................ 12
Advisory tone settings ........................................................................................................................................................................ 13
Switching silent mode ......................................................................................................................................................................... 13
Backlight .................................................................................................................................................................................................... 13
Screen saver............................................................................................................................................................................................ 14
Keypad light ............................................................................................................................................................................................. 14
Voice mail setup ..................................................................................................................................................................................... 14
Locking and unlocking keypad ....................................................................................................................................................... 14
Basic Call Features ...................................................................................................................................................................................... 15
Placing calls ............................................................................................................................................................................................. 15
Answering and ending calls ............................................................................................................................................................. 15
Redialing last number.......................................................................................................................................................................... 15
Muting and un-muting calls .............................................................................................................................................................. 15
Placing calls on hold and resuming calls ................................................................................................................................... 15
Moving calls ............................................................................................................................................................................................. 15
Transferring calls ................................................................................................................................................................................... 15
Forwarding calls ..................................................................................................................................................................................... 15
Conference calling ............................................................................................................................................................................... 16
Parking calls ............................................................................................................................................................................................. 16
Call history .........................................................................................................................................................................................................17
Viewing call history on your handset ............................................................................................................................................17
Adding an entry to the blacklist from call history ...................................................................................................................17
Deleting a single entry from call history......................................................................................................................................17
Deleting all entries in a call history list .........................................................................................................................................17
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Placing a call from call history .........................................................................................................................................................17
Contact management ..................................................................................................................................................................................17
Adding contacts to your directory .................................................................................................................................................17
Searching for contacts ....................................................................................................................................................................... 18
Placing a call from the directory .................................................................................................................................................... 18
Editing contacts in the directory ................................................................................................................................................... 18
Deleting contacts .................................................................................................................................................................................. 18
Speed dialing ........................................................................................................................................................................................... 18
Blacklist ...................................................................................................................................................................................................... 19
Shortcuts .......................................................................................................................................................................................................... 20
Other calling features ................................................................................................................................................................................ 20
Call waiting .............................................................................................................................................................................................. 20
Do Not Disturb (DND) ........................................................................................................................................................................ 20
Anonymous call rejection .................................................................................................................................................................. 21
Placing internal handset intercom calls ..................................................................................................................................... 21
Troubleshooting .............................................................................................................................................................................................22
Base station issues ..............................................................................................................................................................................22
Handset status and issues ...............................................................................................................................................................22
Registration issues .......................................................................................................................................................................................22
Call issues .................................................................................................................................................................................................22
Paging issues ..........................................................................................................................................................................................22
Audio issues .............................................................................................................................................................................................22
Display issues .........................................................................................................................................................................................22
Update and reset issues ................................................................................................................................................................... 23
Resetting the system PIN ................................................................................................................................................................. 23
Menu structure .............................................................................................................................................................................................. 23
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Important customer information..........................................................................................................................................................24
WEEE warning ........................................................................................................................................................................................24
Customer feedback .............................................................................................................................................................................24
GNU GPL information .........................................................................................................................................................................24
Copyright ...................................................................................................................................................................................................24
Warranty ....................................................................................................................................................................................................24
Important 911 emergency response information ...................................................................................................................25
Declaration of conformity .................................................................................................................................................................25
Important safety precautions ..........................................................................................................................................................25
Danger–electric shock and fire ..................................................................................................................................................... 26
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Welcome
The Verizon One TalkSM DECT IP Phone W60 Bundle gives your business a full-featured, high-performance Session Initiation Protocol (SIP) cordless phone system that integrates with your smartphones and tablets. The W60B Base Station can be paired with up to five W56HV Handsets. And because it supports integrated One Talk service features, it lets your users’ mobile devices and cordless handsets work together with one number.
Initial setup
If your W60B Base Station and W56HV Handset were not connected and set up by your IT administrator, verify the following with your administrator:
• You have a One Talk number.
• Your user information has been updated in the One Talk Admin Portal with your 911 address and email address.
• Your number has been included in any business group features.
Charging the handset battery
The handset battery comes partially charged and the handset should automatically turn on once you insert the battery. If the handset doesn’t automatically turn on, press
to turn it on.
To make sure the handset battery gets a full charge, plug the charging cradle into a power outlet and place the handset in the cradle. Be sure to only use the supplied charging-cradle power adapter (5V/600 mA). With the battery charged, you’ll be able to use the handset to monitor the progress of the base station initialization and registration process.
Setting up the base station
The base station can be set up on your desktop using the base stand or mounted on a wall.
MAC
SN
MAC
SN
Desktop setup option
MAC
SN
MAC
SN
59mm 59mm
Wall-mount setup option
Connecting the base station to power and Ethernet
You have the option to power your base station with either AC power (wall outlet) or Power over Ethernet (PoE). Your system administrator will advise you which option to use.
AC power option
Connect the Ethernet cable from your base station’s internet port to your Ethernet wall jack or directly into your router port. Next, plug your base station’s power adapter into a wall outlet. Be sure to use the Verizon-supplied power adapter (5V/600 mA). A third-party power adapter might damage the base station.
PoE option
Connect the Ethernet cable from your base station’s internet port directly into the port of an IEEE 802.3af– compliant PoE data router. For this option, you don’t need a power adapter, but you do need to make sure your hub/switch is PoE compliant.
Startup
After your phone is powered on, the system boots up and performs the following steps:
1. DHCP
By default, the phone attempts to contact a Dynamic Host Configuration Protocol (DHCP) server in your network to obtain valid IPv4 or IPV6 network settings.
2. Automatic phone initialization
When your One Talk phone is connected to the network and powered on, it will automatically start the initialization process. The LCD screen displays “Initializing, please wait during this process.” The phone finishes the initialization by loading the saved configuration.
After starting up and confirming the 911 address, the phone is ready for use.
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Viewing E911 location information
Enhanced 911 (E911) is a location technology that enables emergency responders to know the geographical location of a caller who dials 911. Your One Talk service administrator will configure your location using the One Talk Admin Portal. Contact your administrator if your E911 address is inaccurate or if your phone location changes.
To view your 911 address, press
, use
to highlight
Show Address and then press
.
Registering handsets
Multiple handset and base station support
To use a handset with a specific base station, the handset needs to be registered to that base station. Additionally, each base station and its One Talk phone number must be registered with the Verizon network.
Handsets included as part of a W60 bundle will already be registered to the base station included in that bundle. You can register additional handsets to that base station. A single base station can support up to five handsets. You can also register a handset to up to two dierent base stations.
Registering additional handsets
Do the following to register an additional handset to a base station:
1. Hold down
on the base station until its
LED blinks.
2. Press
and use or to select
Settings>Registration>Register Handset.
3. Choose the desired base station and
press OK.
4. After the handset finds the base station, press OK.
5. Enter the base station PIN (default: 0000) and press the Done soft key to finish registration.
To register a handset to multiple base stations, press the OK navigation key, select Settings > Registration > Register Handset and repeat steps 2 through 5 above. Be sure to choose a base station that is not already selected or else it will overwrite the existing selection.
Mobile phone numbers
A mobile telephone number can only be registered to a single base station and a base station can only support a single mobile telephone number.
Also, a handset can support up to two dierent mobile telephone numbers if registered to two dierent base stations. This gives you the option to choose which number to use.
De-registering handsets
Do the following to de-register a handset from a base station:
1. Press the
navigation key on the handset to
enter the main menu.
2. Select Settings->Registration->De-reg. Handset .
3. Enter the base station PIN (default: 0000) and press the Done sof t key.
4. From the list of handsets displayed on the LCD screen, highlight the desired handset name and press OK.
5. When the screen prompts “De-register Handset,” press the Yes soft key to de-register the handset or the No soft key to cancel.
Selecting a base station
A handset registered to multiple base stations can only use one base station at a time. You can choose to have it automatically select a specific base station to use or select one that has the strongest signal.
Do the following to select your preference:
1. Press
to enter the main menu.
2. Select Settings->Registration->Select Base.
3. Use or to highlight the desired base station from one of the registered base stations listed or highlight Bestbase (the option for strongest signal strength) and press the Select soft key.
4. After successfully finding and connecting to the base station, the handset will display “Base selected successfully!”
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Renaming a base station
Do the following to rename a base station using your handset:
1. Press
to enter the main menu.
2. Select Settings->Registration->Select Base.
3. Use or to highlight the base station to be renamed.
4. Press the Rename soft key and enter the new name in the Rename field.
5. Press the Save soft key to save the base station’s new name.
Note: Pressing the
navigation key lets you
enter special characters. Pressing the
navigation key allows you to switch to
dierent input modes.
Handset user interface
You can customize your handset by pressing to enter the main menu. Some configuration options are only accessible to the administrator. The default administrator password is “0000”.
Checking system status
Base station status
Using a registered handset, you can view the following system status information for your base station:
• IPv4 status or IPv6 status
• Firmware version
• MAC address
• Device certificate status
• Radio fixed part identity (RFPI)
• Network information
Do the following to check the base station status:
1. Press
to enter the main menu.
2. Select Status->Base.
3. The LCD screen will display the base station status information and the Network option.
a. Use or to scroll through and view the
status information.
b. To view the network information, select
Network and press the Enter sof t key.
Handset status
You can check the handset status if the handset does not register to a base station. Do the following to check the status:
• Press
to enter the main menu.
• Select Status->Handset.
• When the LCD screen displays the handset
status information, use
or to scroll through
the status information.
Handset status information includes handset model, hardware version, handset firmware version, International Portable User Identity (IPUI) code, subscriber number (SN) code and area.
Line status
Press the Line soft key while the handset is idle to see its status. The LCD screen will display all the lines currently registered to the base station, using icons to indicate the line status. The current status of the line is visible and displays “Available” next to each line if not in use.
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