Verizon GT704WGB, GS588AD306 User Manual

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Wireless

DSL Gateway

GT704WGB

User Manual

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Contents

Wireless DSL Gateway User Manual

Introduction

1.0 Introduction

1.1 System Requirements

1.2 Features

1.3 Important Safety Instructions

1.4 Getting to Know the Gateway

Performing a Quick Setup

2.0 Introduction

2.1 Accessing Quick Setup Screens

2.2 Changing the Password

Viewing the Gateway’s Status

3.0 Introduction

3.1 Broadband Connection Status

3.2 Network Status

Configuring Wireless Settings

4.0 Introduction

4.1 Accessing the Wireless Setup

4.2 Basic Wireless Setup

4.3 Wireless Advanced Settings

4.4 Wireless Status

4.5 WPS (WiFi Protected Setup)

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Contents

Wireless DSL Gateway User Manual (con’t)

Configuring Advanced Settings

5.0 Introduction

5.1 Accessing Advanced Settings

5.2 DSL Settings

5.3 DHCP Settings

5.4 LAN IP Address

5.5 WAN IP Address

5.6 QoS Settings

5.7 Remote Management

5.8 Dynamic Routing

5.9 Static Routing

5.10 UPnP (Universal Plug and Play)

5.11 USB Port Detection

5.12 Time Zone

5.13 Remote Syslog Capture

Configuring Security Settings

6.0 Introduction

6.1 Accessing Wired Security Settings

6.2 Firewall

6.3 Applications

6.4 Rule Management

6.5 DMZ Hosting

6.6 NAT (Network Address Translation)

6.7 Port Mapping

Parental Controls

7.0 Introduction

7.1 Activating Parental Controls

7.2 Services Blocking

7.3 Website Blocking

7.4 Schedule Rules

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Contents

Wireless DSL Gateway User Manual (con’t)

Configuring Utilities

8.0 Introduction

8.1 Accessing Utilities

8.2 Restore Default Settings

8.3 Upgrade Firmware

8.4 Multiple PVC

8.5 Web Activity Log

8.6 System Log

8.7 OAM Ping Test

8.8 Ping Test

8.9 Reboot

Troubleshooting

9.0 Introduction

9.1 Troubleshooting

9.2 Frequently Asked Questions

Reference A.0 Introduction A.1 Locationg Computer Information A.2 Locating Windows Operating System Files

Setting Up Static IP B.0 Introduction B.1 Windows 98 SE B.2 Windows Me B.3 Windows 2000 B.4 Windows XP

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Contents

Wireless DSL Gateway User Manual (con’t)

Computer Security C.0 Introduction C.1 Overview C.2 Comparing DSL Service with a Dial-Up Modem C.3 Gateway Security C.4 Computer Security C.5 Electronic Security

Specifications D.0 Introduction D.1 General D.2 Wireless Operating Range D.3 LED Indicators D.4 Environmental

Glossary E.0 Introduction E.1 Glossary

Service Acronyms F.0 Introduction F.1 Service Acronym Definitions

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1.0 Introduction

1.1 System Requirements

1.2 Features

1.3 Important Safety

Instructions

1.4 Getting to Know the

Gateway

Introduction

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The Gateway is the simplest way to

connect computers to a high-speed

broadband connection. This easy-to-use

product is perfect for the home ofﬁce or

small business. If you want to take your

computing to the next level, the Wireless

DSL Gateway is sure to be one of the keys

to your success.

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1.1 System Requirements

The Gateway must be used with the following systems and software:

Active s DSL service

Computer with an s 10 Mbps or 10/100 Mbps Ethernet connection, or USB connection

Microsoft Windows 98 Second Edition (SE), Millennium Edition (Me), NT 4.0, s 2000, XP, Vista Mac OS 7.1+, 8.0+, 9.0+, OS X+

Note: USB LAN port is not supported with Microsoft Windows NT 4.0, Windows Vista 64-bit, or Mac OS.

Internet Explorer 4.0 or higher (5.x+ recommended) or Netscape Navigator s

4.0 or higher (4.7+ recommended)

TCP/IP network protocol installed on each computers

1.2 Features

The Gateway features:

Plug-and-Play installation support for computers running Windows operating s systems (98SE, Me, 2000, XP, and Vista)

ADSL WAN port (RJ-11) s

Full-rate ANSI T1.413 Issue 2, ITU G.992.1(G.dmt) and G.992.2(G.lite) s standard compliance

Auto-handshake for different ADSL flavorss

USB 1.1 device specification compliances

12 Mbps USB data rate (full speed) supports

Bridged Ethernet over ATM, PPP over ATM, PPP over Ethernets

Precise ATM traffic shaping s

IP packet routing and transparent bridges

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Introduction

1.3 Important Safety Instructions

RIP-1, RIP-2, and static routing protocol supports

Built-in NAT, DHCP servers

DNS relay supports

PAP/CHAP authentication, administrative passwords through Telnets

64-, 128-, and 256-bit WEP/WPA wireless LAN securitys

IEEE 802.3 Ethernet standard compliances

10/100 Base-T Ethernet ports (4)s

Fast Ethernet flow control supports

Web-based configuration setups

FTP firmware upgradeables

Web download supports

802.11b/g supports

WPS supports

1.3 Important Safety Instructions

When using telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electrical shock, and personal injury, including the following:

Do not use this product near water – for example, near a bathtub, kitchen s sink, laundry tub, or swimming pool, or in a wet basement;

Avoid using a telephone (other than a cordless type) during an electrical s storm, as there may be a remote risk of electrical shock due to lightning;

Do not use the telephone to report a gas leak in the vicinity of the leak;s

Use only the power cord and batteries indicated in this manual;s

Do not dispose of batteries in fire, as they may explode – check with local s codes for possible special disposal instructions.

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1.3a Telephone Line Cord Caution

To reduce the risk of fire, use only No. 26 AWG or larger (e.g., 24 AWG) UL Listed or CSA Certified Telecommunication Line Cord.

1.4 Getting to Know the Gateway

This section contains a quick description of the Gateway’s lights, ports, etc. The Gateway has several indicator lights (LEDs) and a button on its front panel, and a series of ports and switches on its rear panel.

1.4a Front Panel

The front panel of the Gateway features nine lights: Power, DSL, Internet, Ethernet (4), USB, and Wireless.

Power Light

The Power light displays the Gateway’s current status. If the Power light glows steadily green, the Gateway is receiving power and fully operational. When the Power light is rapidly flashing, the Gateway is initializing. If the Power light is glows red when the Power cord is plugged in, the Gateway has suffered a critical error and technical support should be contacted.

DSL Light

The DSL light illuminates when the Gateway is connected to a DSL line.

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Introduction

1.4 Getting to Know the Gateway

Internet Light

When the Internet light glows steadily, the Gateway is connected to the DSL provider. When it flashes, the Gateway’s built-in DSL modem is training for the DSL service.

Ethernet Lights

The Ethernet lights illuminate when the Gateway is connected to one or more of its yellow Ethernet ports.

USB Light

The USB light illuminates when the Gateway is connected via its USB port.

Wireless Light

The Wireless light illuminates when the Gateway is connected wirelessly (if the Gateway’s Wireless feature is turned on).

WPS Button

The WPS button activates WPS (WiFi Protected Setup) on the Gateway. See chapter 4, “Configuring Wireless Settings,” for more information about WPS.

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1.4b Rear Panel

The rear panel of the Gateway contains seven ports (Ethernet [4], Phone, USB, and Power), as well as Reset and Power switches.

Ethernet Ports

The Ethernet ports are used to connect computers to the Gateway via Ethernet cable. The Ethernet ports are 10/100 Mbps auto-sensing ports, and either a straightthrough or crossover Ethernet cable can be used when connecting to the ports.

DSL Port

The DSL port is used to connect the Gateway to a DSL (Digital Subcriber Line) connection.

Reset Switch

Depressing the Reset switch for one second will restore the Gateway’s factory default settings. To reset the Gateway, depress and hold the Reset switch for approximately ten seconds. The reset process will start after releasing the switch.

USB Port

The USB port is used to connect a computer to the Gateway via USB cable.

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Introduction

1.4 Getting to Know the Gateway

Power Port

The Power port is used to connect the Power cord to the Gateway.

Warning: Do not unplug the Power cord from the Gateway during the reset

process. Doing so may result in permanent damage to the Gateway.

Power Switch

The Power switch is used to power the Gateway on and off.

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2.0 Introduction

2.1 Accessing Quick Setup

Screens

2.2 Changing the Password

Performing a Quick Setup

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This chapter is a guide through a quick

set up of the Gateway, including how

to connect the Gateway to the ISP and

changing the Gateway’s password.

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2.1 Accessing Quick Setup Screens

To complete the quick setup, have the Welcome Letter or ISP Worksheet handy. If the document is not available, contact the ISP immediately. To access the Quick Setup screens:

Open a Web browser. In the “Address” text box, type: 1.

http://192.168.1.1

then press Enter on the keyboard.

The “Home” screen appears. Click 2. Quick Setup.

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Quick Setup

2.1 Accessing Quick Setup Screens

A login window appears. Enter the user name and password in the 3. appropriate text boxes, then click OK.

Note: The default user name is “admin.” The default password is “password.”

Follow the instructions in the “Welcome to the Quick Setup” screen, then 4. click Next.

At the top of the next window, select 5. PPPoE or DHCP.

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If PPPoE was selected in step 5, the default user name and password are 6. entered in the appropriate text boxes.If “DHCP” was selected, go to step 8.

If PPPoE was selected in step 5, select the IP type (“Dynamic IP-DHCP 7. [Default]” or “Single Static IP Address”). If Single Static IP Address was selected, enter the address in the appropriate text box.

Optional8. - Select the DNS type (“Dynamic DNS Addresses [Default]” or “Static DNS Addresses”). If Static DNS Addresses was selected, enter the primary and secondary DNS addresses in the appropriate text boxes. If unsure what to enter in this section, contact the ISP.

Click 9. Apply at the bottom of the screen.

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Quick Setup

2.2 Changing the Password

Read the instructions on the next screen. The Gateway is successfully 10. configured.

The Power light flashes rapidly while the Gateway restarts, then glows steadily green when fully operational. The Internet light will also glow steadily green. The Gateway is now configured and users can start surfing the Internet. If an error appears, stating the Web browser was unable to connect to the Internet, check the configuration settings. Ensure all the information required by the ISP is entered correctly.

2.2 Changing the Password

To create or change the password allowing access to the Gateway’s Web Configuration screens, follow these instructions:

From the “Home” screen, select 1. Security.

The “Security” screen appears. Select 2. Admin User Name and Password.

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The “Change Admin Username/Password” screen appears. Enter a new 3. Username in the “Admin User Name” text boxt, then enter a new password in the “Admin Password” text box. Make sure to write down the user name and password and keep it in a secure location. They will be needed to access the Gateway’s Web Configuration screens in the future.

Click 4. Apply at the bottom of the screen.

Read the instructions on the next screen. The user name and password are 5. successfully changed.

Once the Gateway has rebooted, the new user name and password are active. To access the Gateway’s Web Configuration screens, the new user name and password must be entered.

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3.0 Introduction

3.1 Broadband Connection

Status

3.2 Network Status

Viewing the Gateway’s Status

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After conﬁguring the Gateway, the

Gateway’s connection and network status

can be viewed. The Internet connection

status is viewed in the “Broadband

Connection Status” screen, while the

network status is viewed in the “My

Network” screen.

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Viewing Status

3.1 Broadband Connection Status

To view the Gateway’s connection statistics, select Status in the Home screen. The “Broadband Connection Status” screen appears. There are three sections in this screen: General Statistics, PPP Status, and DSL Status.

Note: No settings (other than connecting or disconnecting from the Internet by clicking on Connect or Disconnect) can be changed from the Broadband Connection Status screen.

3.1a General Statistics

The top section of the Broadband Connection Status screen displays general statistics regarding the Gateway, including model number, firmware version, IP address, and gateway IP address.

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3.1b PPP Status

The middle section of the Broadband Connection Status screen displays the status of the Gateway’s PPP connection, including user name, authentication failures, and packets sent and received.

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Viewing Status

3.1 Broadband Connection Status

3.1c DSL Status

The bottom section of the Broadband Connection Status screen displays the status of the Gateway’s DSL connection, including mode settings, connection status, and number of discarded packets. Click Reset to refresh all statistics on this screen

In the menu on the left side of the Broadband Connection Status screen, there are two other options available to view: NAT Table and Routing Table. Click to generate the option of choice.

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NAT Table

Selecting NAT Table generates the “NAT Table” screen. This screen displays an overview of the current list of open connections through NAT (Network Address Translation) the Gateway supports between the networked computers and the Internet.

Routing Table

Selecting Routing Table generates the “Routing Table” screen. This screen displays the an overview of the Gateway’s network routes.

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Viewing Status

3.2 Network Status

To view the Gateway’s network status, select My Network in the “Home” screen. The “My Network” screen appears, listing all devices connected to the network. From this screen, various settings can be accessed, including Website blocking, Schedule Rules, and Enable Application.

To view the network status of a particular device, click View Device Details for the device. An overview of the device’s network status appears.

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4.0 Introduction

4.1 Accessing Wireless Setup

4.2 Basic Wireless Setup

4.3 Wireless Advanced Settings

4.4 Wireless Status

4.5 WPS (WiFi Protected Setup)

Conﬁguring Wireless Settings

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This chapter explains how to set up the

Gateway’s wireless network capabilities,

including creating a wireless network,

enabling wireless security, and viewing the

Gateway’s wireless connection status.

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4.1 Accessing Wireless Setup

To access the Gateway’s Wireless Settings:

Open a Web browser. In the “Address” text box, type: 1.

http://192.168.1.1

then press Enter on the keyboard.

The “Home” screen appears. Click2. Wireless Setup.

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Wireless Settings

4.1 Accessing Wireless Setup

A login window appears. Enter the user name and password in the 3. appropriate text boxes, then click OK.

Note: The default user name is “admin.” The default password is “password.”

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The “Wireless Basic Settings” screen appears. To modify a specific 4. configuration, click on its name in the menu bar on the left, or from the list in the middle of the screen.

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Wireless Settings

4.2 Basic Wireless Setup

To perform a basic setup of a wireless network using the Gateway:

In the “Wireless Basic Settings” screen, turn the Gateway’s wireless radio on 1. by selecting On.

Create a name for the wireless network and enter it in the “ESSID” text box.2.

Select a channel from the “Channel” drop-down menu. In the United States, 3. use channels 1-11.

Activate WEP (Wired Equivalent Privacy) to secure the wireless network by 4. selecting WEP.

Create a 64-bit WEP key by selecting 64-bit WEP Key from the “select a WEP 5. Key” drop-down menu, then entering a 10-digit key in the “Key Code” text box. The digits can be any letter from A-F, and any number from 0-9.

Write down the Gateway’s wireless settings. To connect other devices to the 6. wireless network, the devices’ wireless settings must match the Gateway’s wireless settings exactly. Check the “Current Wireless Status” box (available in any wireless setting screen) to view the Gateway’s wireless status and settings.

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4.3 Wireless Advanced Settings

To access the Gateway’s wireless advanced settings screens, select Advanced Settings from the menu on the left side of the “Wireless Basic Settings” screen.

This generates the “Wireless Advanced Settings” screen. In this screen, the security of the wireless network can be activated and fortified.

4.3a Wireless Security

The first section of the Wireless Advanced Settings screen involves wireless security (securing wireless traffic as it transmits through the air). The Gateway offers three types of wireless security: WEP, WEP+802.1x, and WPA.

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Wireless Settings

4.3 Wireless Advanced Settings

WEP

Selecting WEP in the Wireless Advanced Settings screen generates the “WEP Key” screen. Here, the authentication type, encryption level, and WEP keys are entered to activate WEP (Wired Equivalent Privacy) security encryption for the wireless network.

Authentication Type - There are three authentication types: Open, Shared, and Both. Open authenticaton allows any wireless-enabled device to recognize the network, even if the WEP key is invalid. Shared allows only wireless-enabled devices with the correct WEP key to recognize the network.

64-bit WEP - 64-bit WEP requires one or more keys, each key comprising five hexadecimal pairs. One key (Key 1) is automatically generated by the Gateway at startup, based on the Gateway’s MAC address. This key is also displayed on a sticker on the bottom of the Gateway. A hexadecimal digit consists of an alphanumeric character ranging from 0-9 or A-F. An example of a 64-bit WEP key is: 4E-A3-3D-68-72. To create a new set of 64-bit WEP keys, activate one or more keys by clicking in the appropriate circles, then enter five hexadecimal digit pairs in each activated Key text box (Key 1-, Key 2-, Key 3-, Key 4-). After activating 64-bit WEP, a computer with wireless capability can join the network only if these same keys are entered in the computer’s wireless encryption scheme.

128-bit WEP - 128-bit WEP requires one or more keys, each key comprising 13 hexadecimal pairs. A hexadecimal digit consists of an alphanumeric character ranging from 0-9 or A-F. An example of a 128-bit WEP key is: 3D-44-FE-6C-A1-EF2E-D3-C4-21-74-5D-B1. To create a 128-bit WEP key, activate Key 1 by clicking in the appropriate circle, select “128 bit” from the drop-down list on the right, then enter 13 hexadecimal digit pairs in the Key text box. After activating 128-bit WEP, a computer with wireless capability can join the network only if this key is entered in the computer’s wireless encryption scheme.

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256-bit WEP - 256-bit WEP requires one or more keys, each key comprising 29 hexadecimal pairs. A hexadecimal digit consists of an alphanumeric character ranging from 0-9 or A-F. To create a 256-bit WEP key, activate Key 1 by clicking in the appropriate circle, select “256 bit” from the drop-down list on the right, then enter 29 hexadecimal digit pairs in the Key text box. After activating 256-bit WEP, a computer with wireless capability can join the network only if this key is entered in the computer’s wireless encryption scheme.

Note: Not all wireless PC Cards support 128- or 256-bit WEP. Ensure all PC Cards installed in the networked computers support 128- or 256-bit WEP before activating.

When finished with this screen, click Apply to save all changes. To return to the Wireless Advanced Settings screen, click Back.

WEP+802.1x

Activating WEP+802.1x in the Wireless Advanced Settings screen generates the “WEP+802.1x” screen. This setting is for enterprise networks only, and should be accessed by an experienced information systems specialist.

To set up WEP+802.1x security, enter the IP address of the RADIUS server in the “Server IP Address” text box, and the “Secret” key (for communication between the RADIUS server and the Gateway) in the “Secret” text box. The “Port” and “Group Key Interval” values should remain the same.

When finished with this screen, click Apply to save all changes. To return to the Wireless Advanced Settings screen, click Back.

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Wireless Settings

4.3 Wireless Advanced Settings

WPA, WPA2, AnyWPA

Activating any of the three WPA (Wi-Fi Protected Access) options in the Wireless Advanced Settings screen generates a “Wireless WPA Settings” screen. The three WPA options use identical procedures to activate, although WPA2 provides stronger security than standard WPA. AnyWPA activates both WPA and WPA2.

There are two levels of WPA. “Pre-Shared Key (PSK) for Home Network” is for home network security. To set up a PSK (Pre-Shared Key), enter 8-63 alphanumeric characters in the text box. All wireless-enabled devices must support WPA and know the PSK to join the network. The “Group Key Interval,” “Server IP Address,” “Port,” and “Secret” text boxes are enterprise network specific, and should only be accessed by an information systems professional. See “WEP+802.1x” on the previous page for more information.

When finished with this screen, click Apply to save all changes. To return to the Wireless Advanced Settings screen, click Back.

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ESSID Broadcast

Selecting ESSID Broadcast in the Wireless Advanced Settings screen generates the “ESSID Broadcast” screen.

To prevent a unwanted computers from joining the Gateway’s wireless network by using an ESSID of “Any,” select Disable in the ESSID Broadcast screen. To broadcast the wireless network’s ESSID, select Enable. When finished with this screen, click Apply to save all changes. To return to the Wireless Advanced Settings screen, click Back.

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Wireless Settings

4.3 Wireless Advanced Settings

Wireless MAC Authentication

Selecting Wireless MAC Authentication in the Wireless Advanced Settings screen generates the “Wireless MAC Authentication” screen.

This feature allows the user to control the wireless LAN network by denying or allowing wireless access by specifying the MAC address of the wireless client(s) allowed or denied access on the wireless network. To do this, follow the instruction on-screen.

When finished with this screen, click Apply to save all changes. To return to the Wireless Advanced Settings screen, click Back.

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802.11b/g Mode

Selecting 802.11b/g Mode in the Wireless Advanced Settings screen generates the “802.11b/g Mode” screen.

Access to the Gateway’s network can be restricted to wireless clients using either the 802.11b or 802.11g wireless adapters. Click on the down arrow next to the drop-down menu and select the desired option. We recommend using the “Mixed” mode (the default option), which enables both 802.11b and 802.11g wireless clients to join the network.

When finished with this screen, click Apply to save all changes.

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Wireless Settings

4.4 Wireless Status

To view the Gateway’s wireless status and settings, select Wireless Status from the menu on the left side of the “Wireless Basic Settings” screen.

The “Wireless Status” screen appears, which displays all of the settings of the Gateway’s wireless network settings.

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4.5 WPS (WiFI Protected Setup)

WiFi Protected Setup (WPS) provides an easier way to set up a wireless network. Instead of entering passwords or multiple keys on each wireless client (laptop, printer, external hard drive, etc.), the Router can create a wireless network that only requires pressing buttons (one on the Router, and one on the client [either built-in, or on a compatible wireless card]) to allow wireless clients to join the Router’s wireless network.

4.5a Activating WPS

To activate WPS on the Router:

From the Router’s Home screen, click 1. Wireless Setup, then select WPS from the menu on the left side. The “WiFi Protected Setup” screen appears.

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Wireless Settings

4.5 WPS (WiFI Protected Setup)

Activate WPS by clicking the “On” radio button under “Turn WPS ON.”2.

Click 3. Apply at the bottom of the screen. The Router is now ready to accept WPS clients on its wireless network.

4.5a Joining the WPS Wireless Network

To join the WPS wireless network, press the “Wi-Fi Protected Setup” button on the front panel of the Router, then press the WPS button on the wireless client. The Router and client will search and locate each other, then auto-configure whatever wireless security (WPA, etc.) is being used. It can take up to 2 minutes for the Router and client to finish the connection procedure. When the connection proecedure has completed, the client will be on the secure wireless network.

Alternatively, a client can join the Router’s WPS wireless network by entering the Router’s WPS PIN number in the client’s wireless network setup GUI. The Router’s WPS AP PIN number is displayed in the WiFi Protected Setup screen. If no PIN appears, click Generate PIN to create one.

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5.0 Introduction

5.1 Accessing Advanced

Settings

5.2 DSL Settings

5.3 DHCP Settings

5.4 LAN IP Address

5.5 WAN IP Address

5.6 QoS Settings

5.7 Remote Management

5.8 Dynamic Routing

5.9 Static Routing

5.10 UPnP (Universal Plug and

Play

5.11 USB Port Detection

5.12 Time Zone

5.13 Remote Syslog Capture

Conﬁguring Advanced Settings

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This chapter explains how to conﬁgure the

Gateway’s advanced settings, including

remote management, DHCP settings, and

Quality of Service (QoS).

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5.1 Accessing Advanced Settings

To access the Gateway’s Advanced Settings:

Open a Web browser. In the “Address” text box, type: 1.

http://192.168.1.1

then press Enter on the keyboard.

The “Home” screen appears. Click2. Advanced Setup.

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Advanced Settings

5.1 Accessing Advanced Settings

A login window appears. Enter the user name and password in the 3. appropriate text boxes, then click OK.

Note: The default user name is “admin.” The default password is “password.”

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The “Advanced Setup” screen appears. To modify a specific configuration, 4. click on its name in the menu bar on the left, or from the list in the middle of the screen.

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Advanced Settings

5.2 DSL Settings

To access DSL Settings, select DSL Settings from the “Advanced Setup” screen. The Gateway’s VPI, VCI, Mode, and QoS (Quality of Service) settings can be changed from this screen, we recommend not changing these values without first consulting the ISP.

5.3 DHCP Settings

Selecting DHCP Settings in the “Advanced Setup” screen generates the “DHCP Settings” screen. The Gateway has a built-in DHCP (Dynamic Host Configuration Protocol) server that automatically assigns a different IP address to each computer on the network, eliminating IP address conflicts. The factory default setting is On. To disable the DHCP Server, select Off, then click Apply.

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We strongly recommend leaving the DHCP Server option On. If the DHCP Server option is Off, ensure the IP addresses of the networked computers are on the same subnet as the IP address of the Gateway. For more information, see “DHCP Server Configuration.”

5.3a DHCP Server Configuration

Clicking in the check box labeled “I would like to adjust the DHCP server settings” activates the text boxes at the bottom of the DHCP Settings screen. Change the IP address range and DNS server information in these text boxes.

Beginning IP Address

This is the IP address at which the DHCP server starts assigning IP addresses. We recommend keeping the factory default setting (192.168.1.64).

Ending IP Address

This is the IP address at which the DHCP server stops assigning IP addresses. We recommend keeping the factory default settings (192.168.1.254).

The beginning and ending IP addresses define the IP address range of the Gateway. If the default values are left intact, the Gateway supplies a unique IP address between 192.168.1.64 and 192.168.1.254 to each computer on the network. Note that the first three groups of numbers of the addresses are identical; this means they are on the same subnet. The IP address of the Gateway must be on the same subnet as the IP address range it generates. For instance, if the Gateway’s IP address is changed to 10.33.222.1, set the beginning IP address to 10.33.222.2, and the ending IP address to 10.33.222.254.

Subnet Mask

Enter the IP address of the DHCP server’s subnet mask here.

Lease Time

This value represents the amount of time (in seconds) the DHCP server holds onto a specific IP address.

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Advanced Settings

5.4 LAN IP Address

Domain Name

This is the domain name provided by Verizon. If Verizon provided domain name information, enter it here. If not, leave the text box intact.

DNS (Dynamic or Static)

This is the type of DNS server provided by Verizon. If Verizon provided DNS server information, select the type here. If not, leave as is.

DNS Server 1

This is the primary DNS server provided by Verizon. If Verizon provided DNS server information, enter it here. If not, leave the text box intact.

DNS Server 2

This is the secondary DNS provided by Verizon. If Verizon provided secondary DNS server information, enter it here. If not, leave the text box intact.

When finished in this screen, click Apply to activate any changes made.

5.4 LAN IP Address

Selecting LAN IP Address in the “Advanced Setup” screen causes a warning screen to appear.

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Read the on-screen warning, then click Yes to continue. The “LAN IP Address” screen appears.

The values in the “Modem IP Address” and “Modem Subnet Mask” text boxes are the IP and subnet mask address of the Gateway as seen on the network. These values can be modified for your LAN network, but we recommend keeping the default factory settings (IP address 192.168.1.1; subnet mask address

255.255.255.0).

Note: If the Gateway’s LAN IP Address is modified, verify the DHCP Server range is within the same subnet. For more information, see “DHCP Server Configuration.”

When finished in this screen, click Apply to activate any changes made.

5.5 WAN IP Address

Selecting WAN IP Address in the “Advanced Setup” screen causes a warning screen to appear.

Read the on-screen warning, then click Yes to continue.

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Advanced Settings

5.5 WAN IP Address

The “WAN IP Address” screen appears.

WAN IP Address allows manual set up of the IP address of the Gateway. To do this:

Note: Some DSL providers use PPPoE to establish communication with an end user. Other types of broadband Internet connections (such as fixed point wireless) may use either DHCP or static IP address. If unsure which connection is present, check with Verizon before continuing.

Select “DHCP” or “PPPoE,” depending on the type of connection the ISP uses. 1. If PPP Auto Connect is being used, click in the appropriate check box.

If using PPPoE was selected in step 1, enter the user name and password in 2. the appropriate text boxes.

Select the IP type. If “Single Static IP Address” was selected, enter the IP 3. address in the “Single Static IP” text box. If “Multiple Static IP Addresses” was selected, enter the designated gateway IP address and subnet mask address in the “Gateway Address” and “Subnet Mask” text boxes, respectively.

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Enable Public/Private IP Addressing. This feature is used in conjunction 4. with Multiple Static IP Addresses. When selected, the Gateway uses NAT for private IP addressing for the LAN, allowing both public and private IP addressing to be configured to the LAN simultaneously, while the DHCP server is reserved for private IP addressing. All computers using public IP addresses must have the public IP addresses statically assigned.

Select the DNS type. If static DNS address was selected, enter the primary 5. DNS address and, optionally, the secondary DNS address in the appropriate text boxes.

Select 6. Dialout on-demand (optional). To have the Gateway automatically connect to the Internet whenever needed (when a Web browser is opened, for example), activate “Dialout on-demand” by clicking in the appropriate check box. When Dialout on-demand is activated, the user can also set the Gateway to disconnect from the Internet after a certain amount of idle time (no Internet activity). To do this, enter the number of idle time minutes (minimum 2 minutes) before disconnection occurs in the text box before “Minutes.”

Adjust MTU settings (optional). Enter the maximum transmission unit (MTU) 7. value (in bytes) in this text box. This value corresponds to the largest physical packet size the network is allowed to transmit. Packets larger than this size are divided into smaller packets. It is recommended to leave this value set at the default (1492).

When finished in this screen, click Apply to activate any changes made.

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Advanced Settings

5.6 QoS Settings

There are three QoS (Quality of Service) settings available through the Gateway’s Advanced Settings: QoS Settings Upstream, QoS Settings Downstream, and QoS Status.

5.6a QoS Settings Upstream

Selecting QoS Settings Upstream from the “Advanced Setup” screen causes the “QoS Upstream Settings” screen to appear.

QoS (Quality of Service) allows the prioritization of certain types of data traffic (such as VoIP traffic) over other types of traffic (such as standard data). Both upstream (data coming into the network) and downstream (data going out of the network) traffic can be prioritzed using QoS.

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Enable QoS

Clicking in this check box activates/deactivates QoS.

Trusted Mode

If “Trusted Mode” is activated, all data traffic set to an IP precedence level of 5 will be recognized as high priority traffic, regardless of IP or MAC address rule settings (used for VoIP only).

Total Available Bandwidth

Displays the total amount of available bandwidth (in kilobits per second).

High Priority Bandwidth

Enter the amount of high priority bandwidth to be used by the prioritized traffic type (cannot exceed total available bandwidth).

Priority

Always set to “High” and cannot be changed.

Protocol

Select the data type being configured. Options: TCP, UDP, ICMP.

Source

Identify the source device here, using the device’s IP or MAC address, then enter appropriate value in text box. If IP is used, enter the netmask address, if applicable. A priority port range can also be defined, using the “Port Range” text boxes.

Destination

Identify the destination device here, using the device’s IP address, then enter appropriate value in text box. Enter the netmask address, if applicable. A priority port range can also be defined, using the “Port Range” text boxes.

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Advanced Settings

5.6 QoS Settings

Rule List

After finishing the configuration of the QoS settings, click Add to save the settings in the Rule List menu box. This collection of QoS settings can then be reused at a future time. If deleting a QoS rule list, highlight it, then click Remove.

When finished in this screen, click Apply to activate any changes made.

5.6b QoS Settings Downstream

Selecting QoS Settings Downstream from the “Advanced Setup” screen causes the “QoS Downstream Settings” screen to appear.

The “QoS Downstream Settings” screen is identical to the “QoS Upstream Settings” screen, with the exception of the “High Priority Bandwidth” option. Use this screen to configure QoS for data going out of the network.

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5.6c QoS Status

Selecting QoS Status from the “Advanced Setup” screen causes the “IP QoS Status” screen to appear. This screen displays the status of QoS upstream and downstream traffic, and differentiates both streams into high priority and normal priority traffic.

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Advanced Settings

5.7 Remote Management/Telnet

Selecting Remote Management in the “Advanced Setup” screen generates the “Remote Management/Telent” screen. Remote management allows access to the Gateway through the Internet via another computer, while Telnet allows access to the Gateway using a computer running a Telnet program. we recommend leaving the Remote Management and Telnet Off (the factory default setting). The Gateway will be vulnerable to other users on the Internet if Remote Management or Telnet is activated.

5.7a Remote Management

To access the Gateway from the Internet, activate Remote Management by selecting the appropriate On radio button and writing down the WAN IP address of the Gateway (see “WAN IP Address”). On a computer outside of the network, open a Web browser and enter the Gateway’s WAN IP address in the address text box. The Gateway’s Home screen (or a password prompt, if a password has been set) appears in the browser window.

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5.7b Telnet

To access the Gateway via Telnet, activate Telnet by selecting the appropriate “On” radio button and writing down the WAN IP address of the Gateway (see “WAN IP Address”). On a computer outside the network running a Telnet program, enter the Gateway’s WAN IP address to access the Gateway.

Note: Before remote management or Telnet can be activated, the administrator password must be set. To do this, go to the Home screen, click Security, then select Admin User Name and Password. Follow the instructions in the subsequent screens.

When finished in this screen, click Apply to activate any changes made.

5.7c Telnet Timeout Setting

Selecting Telnet Timeout Setting in the “Advanced Setup” screen generates the “Telnet Timeout Setting” screen. Select a period of time from the choices available, and the Telnet session will automatically terminate at that time. If no automatic termination is needed, select “No idle disconnect timeout.”

When finished in this screen, click Apply to activate any changes made.

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Advanced Settings

5.8 Dynamic Routing

Selecting Dynamic Routing in the “Advanced Setup” screen generates the “Dynamic Routing” screen.

If another gateway or router is set up behind the Gateway in the network configuration, consult the documentation that came with the other gateway to see what kind of Dynamic Routing is required, then select the needed option.

When finished in this screen, click Apply to activate any changes made.

5.9 Static Routing

Selecting Static Routing in the “Advanced Setup” screen generates the “Static Routing” screen. Enter the static route addresses in their respective text boxes, then click Add. The address will appear in the “Static Routing Table.” To remove an address, highlight it by clicking on it in the Static Routing Table, then click Remove.

When finished in this screen, click Apply to activate any changes made.

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5.10 UPnP (Universal Plug and Play)

Selecting UPnP in the “Advanced Setup” screen generates the “UPnP” screen. In this screen, the Universal Plug and Play option is turned on or off by activating the appropriate circle.

Universal Plug and Play is a zero-configuration networking protocol that allows hardware and software (such as Netmeeting) to operate more efficiently. If Netmeeting is not running properly, activate UPnP.

Note: Activating UPnP presents a slight security risk. After finishing with the hardware or software using UPnP, we recommend deactivating UPnP.

When finished in this screen, click Apply to activate any changes made.

5.11 USB Port Detection

Selecting USB Port Detection in the “Advanced Setup” screen generates the “USB Port Detection” screen. In this screen, the USB port detection option is turned on or off by activating the appropriate circle (default is “Off”). If this option is turned on, the USB port will be disabled if an Ethernet cable is plugged into the Gateway first, or the Ethernet port will be disabled if the a USB cable is plugged into the Gateway first. If this option is turned on when both an Ethernet and a USB cable are plugged into the Gateway, the USB port will be disabled.

When finished in this screen, click Apply to activate any changes made.

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Advanced Settings

5.12 Time Zone

Selecting Time Zone in the “Configuring the Advanced Settings” screen generates the “Time Zone” screen. In this screen, select the time zone in which the Gateway is being used. Click in the “Day Light Saving” check box if Daylight Savings Time is currently in effect where the Gateway is being used.

When finished in this screen, click Apply to activate any changes made.

5.13 Remote Syslog Capture

Selecting Remote Syslog Capture in the “Advanced Setup” screen generates the “Remote Syslog Capture” screen. In this screen, the user can configure the Gateway to allow a remote computer to access the Gateway’s system activity logs.

When finished in this screen, click Apply to activate any changes made.

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6.0 Introduction

6.1 Accessing Wired Security

Settings

6.2 Firewall

6.3 Applications

6.4 Rule Management

6.5 DMZ Hosting

6.6 NAT (Network Address

Translation)

6.7 Port Mapping

Conﬁguring Security Settings

Page 65

This chapter explains how to conﬁgure

the Gateway’s wired security capabilities,

including ﬁrewall settings, DMZ hosting,

and network address translation.

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Wireless DSL Gateway User Manual

6.1 Accessing Wired Security Settings

To access the Gateway’s Wired Security Settings:

Open a Web browser. In the “Address” text box, type: 1.

http://192.168.1.1

then press Enter on the keyboard.

The “Home” screen appears. Click2. Security.

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Security Settings

6.1 Accessing Wired Security Settings

A login window appears. Enter the user name and password in the 3. appropriate text boxes, then click OK.

Note: The default user name is “admin.” The default password is “password.”

The “Security” screen appears. To modify a specific configuration, click on its 4. name in the menu bar on the left, or from the list in the middle of the screen.

For information about “Admin User Name and Password,” see “Changing the 5. Password” in chapter 2.

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6.2 Firewall

Selecting Firewall in the Security screen generates the “Firewall Settings” screen. Select the level of security needed for the network.

6.2a High

If High is selected in the “Firewall Security Level” screen, the services listed at the bottom of the screen (HTTP, DNS, FTP, IMAPv3, SMTP, POP3, NNTP, IPSEC IKE, IPSEC ESP, HTTPS, and IMAP) are the only ones allowed to pass through the firewall. All other services will be blocked. None of these settings can be changed from here.

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Security Settings

6.2 Firewall

6.2b Medium

If Medium is selected in the “Firewall Security Level” screen, the services listed at the bottom of the screen (HTTP, DNS, FTP, IMAPv3, SMTP, POP3, NNTP, IPSEC IKE, IPSEC ESP, HTTPS, and IMAP) are the only ones allowed to pass through the firewall. All other services will be blocked. These settings can be modified to customize the firewall settings.

When finished with this screen, click Apply to save the changes.

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6.2c Low

If Low is selected in the “Firewall Security Level” screen, the services listed at the bottom of the screen (NETBIOS-SSN, DNS, EPMAP, PROFILE, NETBIOS-NS, NETBIOS-DGM, MICROSOFT-DS, SNMP, LDAP, and MICROSOFT-GC,) can be denied access through the firewall. Click in the appropriate check box to allow or deny access for a particular service (check mark in the check box to deny; blank check box to allow). All services not listed are allowed access.

6.2d Off

If Off is selected in the “Firewall Security Level” screen, firewall filtering is based solely on the basic NAT firewall.

Note: See Appendix F, “Service Acronyms,” for a description of the services listed in the Firewall Security Level screens.

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Security Settings

6.3 Applications

Selecting Applications in the Security screen generates the “Applications” screen.

This screen allows certain programs to bypass the Gateway’s built-in firewall, allowing access to parts of the network (for hosting a Web or ftp server, for example). To use, select the name of a computer on the network from the “PC Name” drop-down list, then click Add. Next, select a “Category” by clicking the appropriate radio button. In the “Available Rules” list box, select a game, application, server, etc., then click Add>>. The selected item appears in the “Applied Rules” list box. Repeat for each item needed To remove an item from the Applied Rules list, highlight it, then click Remove. To view an item’s rules (forwarded ports, etc.), highlight it, then click View Rule. When finished with this screen, click Apply to save the changes.

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6.4 Rule Management

To create a custom set of rules, click the “User” radio button, then click New. The “Rule Management” screen appears.

In this screen, the user can create a custom set of rules for a game or application not listed in the Applications screen. Enter the “Rule Name,” “Protocol,” “Port Start,” “Port End,” and “Port Map” in the appropriate text boxes, then click Apply. The rules are summarized at the bottom of the screen, and the rule set will appear in the Applications screen after clicking Back.

6.5 DMZ Hosting

Selecting DMZ Hosting in the “Security” screen generates the “DMZ Hosting” screen. To use DMZ hosting, select the computer on the network to be used as a DMZ host in the “DMZ Host PC Name” drop-down menu, then click On.

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Security Settings

6.6 NAT (Network Address Translation)

DMZ hosting is used to support online gaming and Internet conferencing services. These programs usually require multiple open ports, making the network accessible from the Internet. DMZ hosting symbolically places the DMZ host computer outside of the Gateway’s network. We recommend activating DMZ hosting only as long as necessary. When finished with this screen, click Apply to save the changes.

Warning: The DMZ Host computer will be vulnerable to computer hackers on

the Internet while in DMZ mode.

6.6 NAT (Network Address Translation)

Selecting NAT in the “Security” screen generates the “NAT” screen. The Gateway’s basic firewall security is based on NAT. Disabling NAT allows the computers connected to the Gateway to be accessed by outside parties, and can cause the loss of Internet connectivity. Do not turn NAT off unless instructed to do so by Verizon.

When finished with this screen, click Apply to save the changes.

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6.7 Port Mapping

Selecting Port Mapping in the “Security” screen generates the “TR-069 PortMapping Log” screen. This screen displays a log that lists port mapping changes made remotely by the service provider via the TR-069 protocol. This log is for information only, and should be consulted only if requested by the service provider or support technicians. No changes to the Gateway can be made from this screen.

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7.0 Introduction

7.1 Accessing Parental Controls

7.2 Services Blocking

7.3 Website Blocking

7.4 Schedule Rules

Conﬁguring Parental Controls

Page 76

This chapter explains how to conﬁgure

the parental control capabilities of the

Gateway, including services blocking, Web

site blocking, and schedule rules.

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Parental Controls

4.1 Accessing Parental Controls

To access the Gateway’s Parental Controls:

Open a Web browser. In the “Address” text box, type: 1.

http://192.168.1.1

then press Enter on the keyboard.

The “Home” screen appears. Click2. Parental Control.

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A login window appears. Enter the user name and password in the 3. appropriate text boxes, then click OK.

Note: The default user name is “admin.” The default password is “password.”

The “Parental Control” screen appears. To modify a specific setting, click on its 4. name in the menu bar on the left, or from the list in the middle of the screen.

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Parental Controls

7.2 Services Blocking

Selecting Services Blocking in the Parental Control screen generates the “Services Blocking” screen.

To modify Internet privileges (Web, FTP, Newsgroups, etc.) for the computers on the network:

Select the computer’s network name from the “PC Name” drop-down menu.1.

Select the Internet service(s) to be blocked by clicking in the appropriate 2. check box.

Click 3. Apply to block the selected service from the selected computer.

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7.3 Website Blocking

Selecting Website Blocking in the Parental Control screen generates the “Website Blocking” screen. This feature enables the Gateway to block Web sites to any or all computers on the network. To block a Web site, select the computer name from the “PC Name” drop-down menu. Then, enter the address of the Web site to be blocked in the “Website” text box and click Add. The blocked Web site address will be displayed in the “Blocked Website List” text box, and will not be available to the selected computer on the network. To block the Web site from another computer on the network, repeat the process. To remove a blocked Web site, click on it in the “Blocked Website List,” then click Remove. When finished, click Apply.

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Parental Controls

7.4 Schedule Rules

Selecting Schedule Rules in the Parental Control screen generates the “Schedule Rules” screen. Schedule rules allow computers on the network to access the Internet at scheduled times only.

To set up schedule rules for a computer on the network:

Select the computer’s network name from the “PC Name” drop-down menu.1.

Click 2. View/Edit Access Details. The computer’s “Allowed Application and Times” screen appears.

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To schedule Internet access at the same time every day, select “Daily” by 3. clicking the appropriate radio button. If creating different access schedules on a day-to-day basis, select “Weekly.”

If “Daily” was selected in step 3, create a period of Internet access (or rule) 4. by selecting a beginning time (from the “From” drop-down menu) and ending time (from the “To” drop down menu). If allowing Internet access to a particular computer from 6 p.m. to 8 p.m., for example, select “18 (6 pm)” from the “From” drop-down menu, and “20 (8 pm)” from the To drop-down menu. Click Add to add the access period to the “Rules” list box. Additional access periods can be added by repeating this step (9 a.m. through 12 p.m., for example), and adding it to the Rules list box. Once the rules are applied in the Daily screen, Internet access will be granted every day at the times listed in the Rules list box.

Note: When using “Daily” scheduling, an access period cannot include 12 a.m (midnight). To create an access period that includes midnight, create two access periods, one that ends at 12 a.m., and one that begins at 12 a.m.

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Parental Controls

7.4 Schedule Rules

If “Weekly” was selected in step 3, periods of Internet access can be 5. scheduled at different times on different days (6 p.m. to 8 p.m. on Friday, and 1 p.m. to 4 p.m. on Saturday, for example). To do this, select the day of the week by clicking in the appropriate check box, then create a access period (or rule), as explained in step 4. Click Add for each separate time period. All access periods created will appear in the Rules list box. Once the rules are applied in the Weekly screen, Internet access will be granted to a particular computer at the days and times selected on a weekly basis.

Note: When using “Weekly” scheduling, an access period cannot include 12 a.m (midnight). To create an access period that includes midnight, create two access periods, one that ends at 12 a.m. on one day, and one that begins at 12 a.m on the following day.

When finished with all scheduling, click 6. Apply to save the changes to the Gateway.

7.4a Removing a Schedule Rule

To remove a scheduled rule, select it from the Rules list box, then click Remove. The schedule rule will disappear from the Rules list box.

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8.0 Introduction

8.1 Accessing Utilities

8.2 Restore Default Settings

8.3 Upgrade Firmware

8.4 Multiple PVC

8.5 Web Activity Log

8.6 System Log

8.7 OAM Ping Test

8.8 Ping Test

8.9 Reboot

Conﬁguring Utilities

Page 85

This chapter explains how to use the

Gateway’s utilities, including how to restore

default settings, upgrade the Gateway’s

ﬁrmware, and perform a ping test.

Page 86

8.1 Accessing Utilities

To access the Gateway’s Utilities:

Open a Web browser. In the “Address” text box, type: 1.

http://192.168.1.1

then press Enter on the keyboard.

The “Home” screen appears. Click2. Utilities.

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Utilities

8.1 Accessing Utilities

A login window appears. Enter the user name and password in the 3. appropriate text boxes, then click OK.

Note: The default user name is “admin.” The default password is “password.”

The “Utilities” screen appears. To modify a specific configuration, click on its 4. name in the menu bar on the left, or from the list in the middle of the screen.

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8.2 Restore Default Settings

To restore the Gateway to its factory default settings, select Restore Default Settings from the Utilities screen. When the “Restore Default Settings” screen

appears, click Restore Default Settings. Any changes made to the Gateway’s settings will be lost and the factory default settings restored. During this process, the Gateway’s Power light flashes and the Gateway is disabled.

Warning: Do not unplug the Power cord from the Gateway during the Restore

Default Settings process. Doing so may result in permanent damage to the Gateway.

When the Power Light stops flashing and glows steadily green, the Gateway is fully operational.

8.3 Upgrade Firmware

Selecting Upgrade Firmware in the Utilities screen generates the “Upgrade Firmware” screen. Firmware upgrades are periodically released to enhance the Gateway’s capabilities. Follow the instructions on-screen to upgrade the Gateway’s firmware.

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Utilities

8.4 Multiple PVC

Selecting Multiple PVC in the Utilities screen generates the “Multiple PVC” screen, which allows the configuration of multiple PVCs.

8.5 Web Activity Log

The Web Activity Log provides information about the Web sites each computer on the Gateway’s network has visited. To access the Web Activity Log, select Web Activity Log from the Utilities screen.

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8.5a Auto Refresh

To set the Web Activity Log screen to automatically refresh at certain intervals, activate the circle next to “Auto Refresh Every” at the bottom of the Web Activity Log screen, then enter a time value (in seconds) in the text box, or click on the down arrow and select a time value from the menu that appears. The Web Activity Log will refresh at the selected interval.

8.5b Manual Refresh

To set the Web Activity Log screen to manually refresh, activate the circle next to “Manual Refresh” at the bottom of the Web Activity Log screen. To refresh the Web Activity Log screen, click Refresh.

8.6 System Log

The System Log provides information about the Gateway’s activity. To access the System Log, select System Log from the Utilities screen.

8.6a System Log (Size)

Select the size of the system log displayed here. The smaller the size, the shorter the length of the system log saved.

8.6b Display

View other saved logs by selecting a log from this drop-down list.

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Utilities

8.7 OAM Ping Test

8.6c Apply

Pressing this button saves any changes to the System Log screen and causes the Save and Restart screen to appear.

8.6d Save Log As

Pressing this button allows the user to save a log as a file.

8.7 OAM Ping Test

Selecting OAM Ping Test from the Utilities screen generates the “OAM Ping Test” screen, which is used to check whether the Gateway is properly connected to the network. Follow the on-screen instructions to perform the test.

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8.8 Ping Test

Selecting Ping Test from the Utilities screen generates the “Ping Test” screen, which is used to check whether the Gateway is properly connected to the Internet. Follow the on-screen instructions to perform the test.

8.9 Reboot

Selecting Reboot from the Utilities screen generates the “Reboot” screen. From this screen, the Gateway can be rebooted. To do this:

From the first Reboot screen, click 1. Reboot.

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Utilities

8.9 Reboot

A confirmation window appears. Click 2. OK.

The Gateway reboots. Read the onscreen information in the screen that 3. appears.

When the Gateway’s Power light stops flashing, the Gateway has rebooted.

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9.0 Introduction

9.1 Troubleshooting

9.2 Frequently Asked

Questions

Troubleshooting

Page 95

This chapter contains a list of problems

that may be encountered while using

the Gateway, and techniques to try and

overcome the problem. Note that these

techniques may not solve the problem.

This chapter also include a list of frequently

asked questions.

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9.1 Troubleshooting

LAN Connection Failure

Ensure the Gateway is properly installed, the LAN connections are correct, s and the power is on.

Confirm the computer and Gateway are on the same network segment. If s unsure, let the computer get the IP address automatically by initiating the DHCP function (see “DHCP Server” in chapter 3), then verify the computer is using an IP address within the default range (192.168.1.2 through

198.168.1.254). If the computer is not using an IP address within the range, it will not connect to the Gateway.

Ensure the Subnet Mask address is set to 255.255.255.0 by clicking s Status in the “Main Menu” screen.

Cannot Connect to the Internet

Ensure both ends of the power cord and all network cables are connected.s

Ensure the Subnet Mask address is set to 255.255.255.0 by clicking s Status in the “Main Menu” screen.

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Verify the Gateway’s settings are the same as the computer by clicking s Status in the “Main Menu” screen.

If running Windows 98 SE or Me, check the computer’s TCP/IP settings:s

Select 1. Start, Run, enter “winipcfg” in the “Open” text box, then press OK.

The “IP Configuration” window appears. Ensure the text box at the top 2. of the window contains the name of the Ethernet adapter installed in the computer. If not, click on the down arrow next to the text box.

When the list appears, click on the proper Ethernet adapter.3.

In the fields below, the Ethernet adapter’s various addresses appear. 4. There should be an entry for “IP address,” “Subnet Mask,” and “Default Gateway.” Additionally, the IP Address entry should be on the

192.168.1.x network (with “x” defining a range from 2 though 255).

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Troubleshooting

9.1 Troubleshooting

If the Ethernet adapter is showing an incorrect IP address, click 5. Release, which sets all values back to zero. Then, click Renew (this process may take a few seconds). The renewed IP address should be on the

192.168.1.x network.

If an error occurs, or the IP address renews with an address outside the 6.

192.168.1.x network, contact the ISP immediately.

If running Windows 2000 or XP, check the computer’s TCP/IP settings by s doing the following:

Select 1. Start, Run, then enter “CMD”in the “Open” text box.

Press 2. OK. A “DOS” window appears, with a blinking cursor (prompt).

Enter “3. ipconfig”at the cursor, then press Enter on the keyboard. The IP address of the Ethernet adapter should appear in the DOS window. Ensure the IP address is in the 192.168.1.x network (with “x” defining a range from 2 though 255).

If the Ethernet adapter is showing an incorrect IP address, enter4. “ipconfig /release”at the cursor, then press Enter on the keyboard. This sets all values back to 0 (zero).

Enter “ipconfig /renew” at the cursor, then press 5. Enter on the keyboard (this process may take a few seconds). The renewed IP address should be on the 192.168.1.x network. If an error occurs, or the IP address renews with an address outside the 192.168.1.x network, contact the ISP immediately.

Ensure the browser is not set to “Never dial a connection” and there are no s previous LAN settings. To check this:

Go to 1. Start, Settings, Control Panel.

In the Control Panel, double-click 2. Internet Options.

When the “Internet Properties” window appears, ensure that the “Never 3. dial a connection” option is not activated, then click LAN Settings.

When the “Local Area Network (LAN) Settings” window appears, ensure 4. that no settings are activated. If there are settings activated, deactivate them.

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Shutdown and restart the computer. After the computer restarts, unplug the s power cord from the Gateway and plug it back in. When the lights glow solid green, try accessing the Internet.

Time out error occurs when entering a URL or IP Address

Verify all the computers are working properly.s

Ensure the IP settings are correct.s

Ensure the Gateway is on and connected properly.s

Verify the Gateway’s settings are the same as the computer by clicking Status s in the “Main Menu” screen.

Check the cable/DSL modem by attempting to connect to the Internet.s

9.2 Frequently Asked Questions

This section includes a list of questions and answers concerning the Gateway.

9.2a General

I have run out of Ethernet ports on my Gateway. How do I add more computers?

Plugging in an Ethernet hub or switch expands the number of ports on the Gateway. Run a standard Ethernet cable from the “Uplink” port of the new hub or switch to an Ethernet port on the Gateway.

Which protocols does the Gateway support?

The internal LAN connections support multiple protocols (e.g. TCP/IP, NetBEUI, IPX/SPX, and AppleTalk). The External WAN connection supports only TCP/IP.

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Troubleshooting

9.2 Frequently Asked Questions

Which connection speeds does the Gateway support?

The LAN connections on the Gateway support 10/100 Mbps. The WAN connection supports 8 Mbps, because of the physical restrictions placed on broadband connections. The 802.11g wireless connection supports up to 54 Mbps connection speeds (depending on signal quality, environmental factors, and physical distance).

Will my Xbox work with the Gateway?

Yes, the Gateway is compatible with the Xbox. You need to set a static IP on the Xbox in the Xbox live network settings, and forward ports 3074 (both UDP and TCP), 53 (both UDP and TCP), and 88 (UDP) if you run into DSL resolution errors.

Is the Gateway flash-upgradeable? How do I do it?

Yes, the firmware is upgradeable. You can find a link to the firmware site under “Utilities” in the Web-based configurator.

Does the Gateway function as a DSL modem?

Yes, the Gateway has a built-in DSL Modem.

9.2b Wireless

Can I use an 802.11b wireless card to connect to the Gateway?

Yes, the Gateway can handle 802.11b cards or 802.11g cards. The 802.11g standard is backward compatible with the 802.11b standard. The Gateway can be setup to handle just “g” wireless cards, just “b” wireless cards, or both.

If I install several Gateways in different locations in my building, will they be able to talk to each other? Will I be able to stay connected as I move between them?

The Gateway does not communicate with other access points, since it functions as a single access point system. If you installed several Gateway devices and were to move between coverage areas, your wireless device would have to reconnect to a separate network.

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Which wireless cards will work with the Gateway?

The Gateway connects with any wireless card supporting the 802.11g/802.11b wireless standards.

Can my wireless signal pass through floors, walls, and glass?

The physical environment surrounding the Gateway can have a varying effect on signal strength and quality. Generally, the more dense the object (a concrete wall compared to a plaster wall, for example), the greater the interference. Concrete or metal-reinforced structures will experience a higher degree of signal loss than those made of wood, plaster, or glass.

I have an Apple computer that uses the Airport wireless device. Is this device compatible with the Gateway?

Yes, the Apple Airport system complies with the 802.11b standards. If you be use the WEP security feature, refer to the Apple Airport documentation for information on the proper method to enter the WEP key for compatibility with the Gateway’s hexadecimal WEP entry.

9.2c Network

I use my laptop at work and at home. Is there something special I need to do to make it work in both places?

Yes. Reconfigure your network setting (Workgroup, Domain, Password, User name, IP addressing or any other specific settings used by your company). You may also use third party software like NetSwitcher to automatically switch between different configurations.

What is the valid IP range I can use for my home network?

The valid IP range for the Gateway is 192.168.1.64 to 192.168.1.254 by default.

Verizon GT704WGB, GS588AD306 User Manual

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