Verifone V200CP, V200CC User Manual
V200 Non-Touch
Installation Guide
Verifone Part Number DOCxxx-xxx-EN-A, Revision A.3
V200 Non-Touch Installation Guide
© 2015 V erifone, Inc.
All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written
permission of Verifone, Inc.
The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the
accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are
for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample p rogram
before placing the software into productive use. This document, including without limitation the examples and software programs, is
supplied “As-Is.”
Verifone and the Verifone logo are registered trademarks of Verifone. Other brand names or trademarks associated with Verifone’s
products and services are trademarks of Verifone, Inc.
All other brand names and trademarks appearing in this manual are the property of their respective holders.
Comments? Please e-mail all comments on this document to your local Verifone Support Team.
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Verifone Part Number DOCxxx-xxx-EN-A, Revision A.3
CONTENTS
PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Organization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Document Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
CHAPTER 1
Device Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Form Factor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Exceptional Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Countertop Performance in a Hand-Over Design. . . . . . . . . . . . . . . . . . . . . 10
True Multi-Application Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
CHAPTER 2
Setup Selecting Unit Location. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Ensuring User Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
PIN Protection Measures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Privacy Shield. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Examining the Unit’s Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Connection Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Establishing Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Connecting by Telephone Line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Connecting by Ethernet Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Loading a Paper Roll in the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Installing or Replacing MSAM Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Connecting Optional Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Optional Device Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Connecting ECRs to the V200 Non-Touch. . . . . . . . . . . . . . . . . . . . . . . . . . 24
Connecting the Terminal Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Privacy Shield. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Using the CTLS Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Using the Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Using the Magnetic Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Periodic Inspection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
V200 NON-TOUCH INSTALLATION GUIDE 3
CONTENTS
CHAPTER 3
Specifications Technical Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Unit Power Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Magnetic Stripe Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Smart Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
SAM Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Communication. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Thermal Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
SD Memory (Media version only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
CHAPTER 4
Maintenance and
Cleaning
Additional Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Potentially Explosive Environments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
CHAPTER 5
Service and Support Service Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Connection Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Power Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Cleaning Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
CHAPTER 6
Troubleshooting
Guidelines
CHAPTER 7
Port Pinouts RS-232 Port (COM1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
APPENDIX A
Caution and
Warning Messages
Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Terminal Does Not Dial Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Printer Paper Jam. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Peripheral Device Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Transactions Fail To Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Printer Does Not Print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Terminal Display Does not Show Correct or Readable Information. . . . . . . . . . 42
Ethernet Port
(LAN). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
USB Pinout
(Host Port). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
USB Pinout
(Client Port). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
V200 Non-Touch Caution and Warning Messages . . . . . . . . . . . . . . . . . . . . . . 45
4 V200 NON-TOUCH INSTALLATION GUIDE
PREFACE
This guide is the primary source of information for setting up and installing the
V200 Non-Touch unit.
Audience
Organization
This guide describes the card reader’s features, and provides the basic
information for its installation and configuration.
This guide is organized as follows:
Chapter 1, Device Overview. Provides an overview of the device.
Chapter 2, Setup. Explains setup and installation of the device, selecting a
location, and establishing connections with other devices.
Chapter 3, Specifications. Discusses the power requirements and dimensions of
the device.
Chapter 4, Maintenance and Cleaning. Explains maintenance of the device.
Chapter 5, Service and Support. Provides information on contacting your Verifone
service provider and information on how to order accessories or documentation
from Verifone.
Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines
should you encounter a problem with unit installation and configuration.
Chapter 7, Port Pinouts. Shows the different pinout settings for port s on the V200
Non-Touch
Related
Documentation
Conventions and
Acronyms
Appendix A, Caution and Warning Messages. Shows the UL/cUL certification-
compliant translations of all Warning and Caution messages in this installation
guide.
To learn more about the card reader and controller device, refer to the following
set of documents and their associated Verifone Part Numbers (VPNs).
V200 Non-Touch Certifications and Regulations Sheet VPN DOCxxx-xxx-EN
V200 Non-Touch Quick Installation Guide VPN DOCxxx-xxx-EN
V200 Non-Touch Reference Guide VPN DOCxxx-xxx-EN
This section describes the conventions and acronyms used in this guide.
V200 NON-TOUCH INSTALLATION GUIDE 5
PREFACE
NOTE
CAUTION
WARNING
Conventions and Acronyms
Document
Conventions
Various conventions are used to help you quickly identify special formatting.
Table 1 describes these conventions and provides examples of their use.
Table 1 Document Conventions
Convention Meaning Example
Blue
Text in blue indicates terms that
are cross referenced.
The pencil icon is used to
highlight important information.
The caution symbol indicates
possible hardware or software
failure, or loss of data.
The lightning symbol is used as
a warning when bodily injury
might occur.
See Conventions and
Acronyms.
If exchanging cables, use a
Verifone-approved cable.
Using an incorrectly rated power
supply can damage the unit or
cause it to malfunction.
For safety, do not string cables
or cords across a walkway.
Acronym Definitions
Various acronyms are used in place of the full definition. Table 2 presents
acronyms and their definitions.
Table 2 Acronym Definitions
Acronym Definitions
ATM Automated teller machine
COM Communications port
CTLS Contactless
DDA Dynamic Data Authentication
ECC Elliptic Curve Cryptography
EMV Europay, MasterCard, and Visa
ETH Ethernet
HSM Hardware security module
HW Hardware
I/O Input/Output
ITP Internal thermal printer
LCD Liq u i d cry s tal displa y
LPS Lines per second
MB Mega-bytes
MOD 10 Luhn algorithm or Luhn formula, also known as "mod 10"
MSAM Micromodule-Size Secure Access Module
MSR Magnetic-stripe card reader
PCI Payment Card Industry
6 V200 NON-TOUCH INSTALLATION GUIDE
Table 2 Acronym Definitions (continued)
Acronym Definitions
PED PIN-entry device
PIN Personal Identification Number
QVGA Quarter Video Graphics Array
RF Radio Frequency
RJ45 Registered Jack 45 modular connector
RS-232 Recommended Standard 232
SAM Secure Access Module
SC Smart card
SCR Smart card reader
SD Secure Digital
SDA Static Data Authentication
SDHC Secure Digital High Capacity
SIM Subscriber Identity Module
SMA SubMiniature version A connector
SRED Secure Reading and Exchange of Data
TFT Thin-film transistor
TQM Terminal Quality Management
UI User interface
USB Universal Serial Bus
VM Vending Machine
WAN Wide Area Networks
PREFACE
Conventions and Acronyms
V200 N
ON-TOUCH INSTALLATION GUIDE 7
PREFACE
Conventions and Acronyms
8 V200 NON-TOUCH INSTALLATION GUIDE
Device Overview
NOTE
CHAPTER 1
This chapter provides a brief description of the V200 Non-Touch terminal.
The V200 Non-Touch offers several communication options, enhanced display,
increased processing power and two USB peripheral ports.
The V200 Non-Touch terminal uses a robust, sleek, and highly functional design.
Features and
Benefits
Connectivity
Performance
The V200 Non-Touch is an all-in-one countertop payment system that provides
quick contactless (CTLS), magnetic-stripe card reader (MSR) and smart card
(SC) payment processing with a fast internal thermal printer (ITP) and clear color
TFT LCD display.
• 2 SAM ports (standard size)
• MOD 10 2-in-1 I/O port
• Host USB port
• Client USB port
• Telco port (56K modem)
• Ethernet Port
The connectivity ports are easily accessible from the underside of the terminal.
• 600 MHz, 32-bit processor (CPU)
• Increased memory
Security
• V200 Non-Touch: 128MB RAM
• V200 Non-Touch Plus: 512MB RAM
• Both products use 256MB Flash
• 2.8-inch QVGA LCD (240RGB x 320 dots)
• Fastest encryption/decryption appliance on the market
• Backlit keypad with tactile and audible feedback.
• PCI 4.0 compliant
• Direct key injection using industry standard HSMs
• VeriShield Retain
V200 NON-TOUCH INSTALLATION GUIDE 9
DEVICE OVERVIEW
Features and Benefits
• VeriShield Remote Key
• Verifone Secure Data
• VeriShield Total Protect
• MasterCard TQM
• IPP8 functionality plus multiple DUKPT engines
• EMV L1 and L2
• ISO7816-3, ISO7816-10 and EMV 4.3 standards
Form Factor
Exceptional Ease of
Use
Countertop
Performance in a
Hand-Over Design
• The V200 Non-Touch is ergonomically designed to fit both the traditional
countertop and hand-over models.
• Four-way navigation button with two selection keys for UI access.
• The contactless functionality offers a convenient payment option for
consumers.
• The bold design is sleek, stylish, and lightweight for conveniently handing the
terminal to the consumer for PIN entry or other input.
• An intuitive ATM-style interface, a large 8-line by 21-character backlit display
with backlit keypad, and extra-size menu prompts, simplify training and reduce
help desk calls.
• The multiple font-capable integrated thermal printer simplifies paper loading
and reduces paper jams. Uses 57 mm wide x 40 mm diameter paper rolls,
prints at 30 lines per second (LPS).
• The triple-track, high-coercivity card reader handles most magnetic stripe
cards.
• The 32-bit processing and multi-tasking capabilities ensures fast processing of
payment, payment-related, and value-added applications.
• Exceptional display and printer graphics-handling capabilities that quickly
render logos, graphical fonts, and character-based languages.
• The V200 Non-Touch ensures uncompromising reliability from Verifone, the
worldwide leader in e-payment.
True Multi-
Application
Capability
• The V200 Non-Touch offers offers 128MB and 512MB for V200 Non-Touch
Plus of random access memory, and 256MB dynamic memory allocation for
operating system, which supports multiple applications on a single terminal.
• The primary smart card reader and the MSAMs safeguard sensitive financial
data and support multiple smart card schemes.
• V200 Non-Touch units are certified for ISO7816-3, ISO7816-10 and EMV4.3
standards for smart card solutions.
10 V200 NON-TOUCH INSTALLATION GUIDE
DEVICE OVERVIEW
Features and Benefits
• The VeriShield security architecture meets published specifications for PCI
PED and provides sophisticated file authentication to prevent execution of
unauthorized software on V200 Non-Touch devices.
• Biometrics and Barcode reader support via MOD 10 connector.
V200 N
ON-TOUCH INSTALLATION GUIDE 11
DEVICE OVERVIEW
Features and Benefits
12 V200 NON-TOUCH INSTALLATION GUIDE
Setup
CHAPTER 2
This chapter describes the setup procedures for the V200 Non-Touch terminal,
under the following sections:
• Selecting Unit Location
• Unpacking the Shipping Carton
• Examining the Unit’s Features
• Establishing Communication
• Loading a Paper Roll in the Printer
• Installing or Replacing MSAM Cards
• Connecting Optional Devices
• Connecting the Terminal Power Pack
• Privacy Shield
Selecting Unit
Location
Ease of Use
Environmental
Factors
• Using the CTLS Reader
• Using the Smart Card Reader
• Using the Magnetic Card Reader
Use the following guidelines when selecting a location for your device.
• Select a location convenient for both merchant and cardholder.
• Select a flat support surface, such as a countertop or table.
• Select a location near a power outlet and a telephone/modem line connection.
• For safety, do not string the power cord in a walkway or place it across a
walkway on the floor.
• Do not use the terminal where there is high heat, dust, humidity, moisture, or
caustic chemicals or oils.
• Keep the terminal away from direct sunlight and anything that radiates heat,
such as a stove or motor.
V200 NON-TOUCH INSTALLATION GUIDE 13
SETUP
CAUTION
270°
45°
Selecting Unit Location
• Do not use the terminal outdoors.
The terminal is not waterproof or dustproof, and is intended for indoor use only.
Any damage to the unit from exposure to rain or dust may void any warranty.
Electrical
Considerations
Ensuring User
Privacy
• Avoid using this product during electrical storms.
• Do not place a CTLS device within 10 cm from metallic objects to avoid
interference to the CTLS field.
• Avoid locations near electrical appliances or other devices that cause
excessive voltage fluctuations or emit electrical noise (for example, air
conditioners, electric motors, neon signs, high-frequency or magnetic security
devices, or computer equipment).
• Do not use the terminal near water or in moist conditions.
Use the following guidelines to protect the user’s privacy when he enters his PIN:
• The area of visibility should be no larger than a cone t ake n fro m the numb er 5
key at an angle of 45° and covering an area of 270° directly in front of the user,
as shown in Figure 1.
14 V200 NON-TOUCH INSTALLATION GUIDE
Figure 1 Pin Entry Visibility Area
Selecting Unit Location
45°
R
• You can secure PIN entry by installing a privacy shield (Figure 2).
Figure 2 PIN Entry Privacy Shield
SETUP
PIN Protection
Measures
Several techniques can be employed to provide for effective screening of the PIN
entry keypad during the PIN entry process. These methods would typically be
used in combination, though in some cases a method might be used singly.
• Position the unit on the check-stand in such a way as to make visual
observation of the PIN entry process infeasible. Examples here include:
• Visual shields designed into the check-st and. These shields may b e solely
for shielding purposes, or may be part of the general check-stand design.
• Position the PED so that it is angled in such a way that PIN spying
isdifficult.
• Installing the PED on an adjustable stand that allo ws con sumers t o swivel the
terminal sideways and/or tilt it forwards/backwards to a position that makes
visual observation of the PIN entry process difficult.
• Positioning of in-store security cameras so that the PIN entry keypad isnot
visible.
V200 N
ON-TOUCH INSTALLATION GUIDE 15
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