Verifone UX401CTLS User Manual

UX301

Installation Guide

Verifone Part Number DOC159-026-EN-A, Revision A.2

UX301 Installation Guide

© 2015 Verifone, Inc.

All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written
permission of Verifone, Inc.

The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the
accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are
for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program
before placing the software into productive use. This document, including without limitation the examples and software programs, is
supplied “As-Is.”

Verifone, the Verifone logo, Omni, VeriCentre, Verix, and ZonTalk are registered trademarks of Verifone. Other brand names or
trademarks associated with Verifone’s products and services are trademarks of Verifone, Inc.

All other brand names and trademarks appearing in this manual are the property of their respective holders.

Comments? Please e-mail all comments on this document to your local Verifone Support Team.

Verifone, Inc.

2099 Gateway Place, Suite 600

San Jose, CA, 95110 USA

www.verifone.com

Verifone Part Number DOC159-026-EN-A, Revision A.2

NOTE

The I/O ports of the EUT are listed below:

8 Slide the cardholder cover back, locking it into place.

SAM Card Slot *3
USB Port *3
Smart Card Slot *1
SMA port *1
RJ45 Port *2

LAN Port *1

Figure 7 Replacing the SAM Cardholders

58)MAGE0LACEHOLDER

9 Install additional SAM cards in the available slots as necessary.

SETUP

Cable Connections

Cable

Connections

Connecting to a

UX-Series Host

Device

The UX301 rear panel holds several interface ports for power and
communications. Use this section to see how the UX301 connects to various UX­series units, as well as other devices.

• Connecting to a UX-Series Host Device

• Connecting to a UX-Series Peripheral Device

• Connecting Optional Devices

To get the proper connection cables, please refer to Accessories and

Documentation.

This section discusses the connection of the UX301 device with the following host
units:

Connecting to a Vending Machine

You can connect the UX301 to a host vending machine (VM) with any of the
following connection types:

• USB Type B

• ETH (LAN)

• COM (RS-232)

• MDB

For more information regarding your card reader configuration and your cabling
needs, contact your local Verifone service provider. For cable ordering
information, see Accessories and Documentation).

UX301 I

NSTALLATION GUIDE 17

SETUP

Cable Connections

Connecting to a

UX-Series

Peripheral Device

This section discusses the connection of the UX301 device with the following
peripheral units:

• Connecting to a UX1xx Series PIN Pad

• Connecting to a UX401 CTLS Unit

Connecting to a UX1xx

You can connect the UX301 to a UX1xx-series PIN pad device with a standard
USB Type A to B cable (VPN CBL000-045-01-A).

Series PIN Pad

58)MAGE0LACEHOLDER

To connect the UX301

to the UX401 CTLS

unit

Figure 8 Connecting to a UX110 PIN Pad

Connect the Type A plug in the UX301 high-powered port and connect the type B
plug to the USB port of the UX110.

Use the same procedure for connecting to other UX1xx-series PIN pads.

The UX301 host device installs the USB device driver automatically. The USB
data will be encrypted with authentication upon startup.

Connecting to a UX401 CTLS Unit

You can connect the UX301 to a UX401 unit using a communication cable (VPN
CBL159-313-02-A) and an SMA / analog RF cable (VPN CBL159-302-03-A).

1 Attach one end of the comm cable to the UX301 and the other end to the

UX401.

2 Attach one end of the SMA cable to the UX301 and the other end to theUX401.

18 UX301 INSTALLATION GUIDE

Specifications

NOTE

CHAPTER 3

This chapter discusses power requirements, dimensions, and other specifications
of the UX301 card reader.

Unit Power

Requirements

Temperature

• Operation voltage: 8 to 43V DC, 24V DC for Printer use

• Idle Power: 2W

• Typical Power: 3W (CTLS read), 4W (UX100 display heater), 0.5W (UX100/

110), 5W (RS232-vout)

• Sleep Mode: TBD.

• Operating temperature:

• -30°C to 70°C (-22°F to 158°F) Standard unit

• Storage temperature: -25°C to 70°C (-13°F to 158°F)

• Power Supply rated for indoor use only: 12V DC 3.3A, operating temperature

0°C to 40°C (32°F to 104°F)

• Power Supply rated for outdoor use: 24V, DC 3.75A up to 40°C (DC 2.5A up to

60°C), operating temperature -25°C to 60°C

• Relative humidity: 5% to 90% RH non-condensing

If this device is to be used in the Nordic countries, or in any environment where
the temperature range exceeds the product’s operating temperature, it is the
responsibility of the integrators to ensure that the ambient environment is
controlled in such a way to ensure that the product operates within the specified
temperature range.

Memory

Magnetic Stripe

Card

• External Dimensions

• Height: 67 mm (2.64 in)

• Width: 97 mm (3.82 in)

• Depth 102 mm (4.02 in)

• 128 MB DDRAM

• 256 MB NAND-Flash

• Triple-track

UX301 INSTALLATION GUIDE 27

SPECIFICATIONS

Smart Card Reader

SAM Requirements

Peripheral Ports

• Non-sliding

• Card conserving plated landing contacts

• 3 SAM slots

• Consistent ports:

• Power

• Powered USB Type A for external device (host)

• USB Type B (client)

• COM1 (powered)

• ETH (LAN) connection with 2 colored LEDs for link state and speed

indication

• Analog RF CTLS antenna connector to the UX401 CTLS unit

• 8-PIN to RJ-45 connector to UX401 CTLS antenna unit

Model dependent board:

• MDB

Communication

Display

• COM: Up to 115200 bps,HW RTS/CTS handshake

• MDB: 9600 bps fix, 9E1

• 3 status LEDs on the front (payment application controlled)

28 UX301 INSTALLATION GUIDE

Maintenance and Cleaning

CAUTION

Your card reader should be treated with care. It has no user-serviceable parts.

The following suggestions will help you protect your warranty coverage.

• Do not store the device in hot areas. High temperatures can shorten the

life of electronic devices, damage batteries and warp or melt certain
plastics.

• Do not store the device in cold areas. When the device returns to its

normal temperature, moisture can form inside the device and damage
electronic circuit boards.

• Do not drop, knock, or shake the device. Rough handling can break

internal circuit boards and fine mechanics.

• Do not use harsh chemicals, cleaning solvents or strong detergents to

clean the device. Use only a soft, clean, dry cloth for cleaning.

CHAPTER 4

Additional

Safety

Information

Potentially

Explosive

Environments

These suggestions apply equally to your device, or any of its attachments or
accessories. If your device is not working properly, take it to the nearest Verifone­authorized service provider for servicing or replacement.

Never use thinner, trichloroethylene, or ketone-based solvents – they can
deteriorate plastic or rubber parts.

The following is additional information for your safety in using this device.

When using the device in areas with potential risk of explosion, such as petrol
stations, follow the advice of all signs and instructions. If there has been a leak, do
not use this device.

UX301 INSTALLATION GUIDE 29

Service and Support

NOTE

SERIAL NUMBERS

MODEL AND

For UX301 problems, contact your local Verifone representative or service
provider.

For device product service and repair information:

• USA – Verifone Service and Support Group, 1-800-834-4366,

Monday - Friday, 8 A.M. - 8 P.M., eastern time.

• International – Contact your Verifone representative.

CHAPTER 5

Service Returns

Before returning the unit to Verifone, you must obtain a Merchandise Return
Authorization (MRA) number. The following procedure describes how to return
one or more card reading units for repair or replacement (U.S. customers only).

International customers, please contact your local Verifone representative for
assistance with your service, return, or replacement.

1 Gather the following information from the printed labels (see Figure 16) on the

underside of each unit to be returned:

• Product ID, including the model and part number. For example,

“M159-301-xx-WWA” and “PTID xxxxxxxx.”

• Serial number (S/N xxx-xxx-xxx).

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Figure 16 Information Labels on Unit Top

2 Within the United States, call Verifone toll-free at 1-800-834-4366.

UX301 INSTALLATION GUIDE 31

SERVICE AND SUPPORT

Accessories and Documentation

Connection Cables

Power Cables

CBL159-313-02-A UX301 to UX401 communications cable

CBL159-302-03-A UX301 to UX401 RF cable analog

CBL013-005-01-A RS232 to connect TG-2460H printer

CBL159-312-01-A LAN cable for Ethernet connections.

26264-01-R Cash register cable, RJ45-SUBD9f, 1.0m

26264-02-R Cash register cable, RJ45-SUBD9f, 2.0m

CBL000-039-02-A Australia power cord for PWR159-001-01-A PSU.

CBL159-306-01-A

CBL159-307-01-A Interconnect power cable from CBL159-309-01-X to

CBL159-309-01-B 6-pin ferrite cable

CBL258-001-01-A EU power cord for PWR159-001-01-A PSU.

CBL258-006-01-A US power cord for PWR159-001-01-A PSU.

CBL258-004-01-A UK power cord for PWR159-001-01-A PSU.

CBL258-014-01-A South Africa power cord for PWR159-001-01-A PSU.

Y power cable for TG-2460H printer and UX301

TRACO PWR cable 27556-10-R for printer external power.

Grounding Cables

Printers

ARS Kit

Cleaning Kit

Documentation

PWR159-001-01-A 12V, 3.3A power supply unit (PSU) for UX301.

27556-10-R Power cable for printer external power supply.

28580-01-R TG2460-H Printer Power cable for UX301

WIR159-302-01-A 1 meter grounding cable for UX301 and UX1xx PIN pads.

WIR159-302-02-A 2.5 meter grounding cable for UX301 and UX1xx PIN pads.

P013-010-01-R TG2460-H Printer

MET159-502-01-A UX301 Anti Removal Switch (ARS) kit for development

assembly.

02746 Verifone Cleaning Kit.

VPN DOC159-024-EN UX301 Certifications and Regulations Sheet

VPN DOC159-025-EN UX301 Quick Installation Guide

VPN DOC159-034-EN UX401 Certifications and Regulations Guide

VPN DOC159-035-EN UX401 Quick Installation Guide

VPN DOC159-036-EN UX401 Installation Guide

UX301 I

NSTALLATION GUIDE 33

CHAPTER 6

NOTE

CAUTION

NOTE

Troubleshooting

Guidelines

Transactions

Fail To Process

This chapter lists possible malfunctions that may occur while operating a UX301
device and the appropriate corrective action. If the problem persists - even after
performing the outlined guidelines, or if the problem is not described, contact your
local Verifone representative for assistance.

The unit comes equipped with tamper-evident labels. The reader contains no
user-serviceable parts. Do not, under any circumstance, attempt to disassemble
the unit. Perform only those adjustments or repairs specified in this guide. For all
other services, contact your local Verifone service provider. Service conducted
by parties other than authorized Verifone representatives may void any warranty.

Using an incorrectly rated power supply may damage the unit or cause it to not
work properly. Before troubleshooting, ensure that the power supply used to
power the unit matches the specified requirements (see Specifications for
detailed power supply specifications). If not, obtain the appropriately rated power
supply before continuing with troubleshooting.

There are several reasons why the card reader may not be processing
transactions. Use the following steps to troubleshoot failures.

Check the Magnetic Card Reader

• Perform a test transaction using one or more different magnetic stripe cards to

ensure the problem is not a defective card.

• Ensure that you are swiping cards properly. With the card reader, the black

magnetic stripe should face down.

The UX301 reads the card upon card removal or withdrawal from the slot.

• If possible, process a transaction manually, using an external keypad, instead

of the card reader. If the manual transaction works, the problem may be a
defective reader.

• If the problem persists, contact your local Verifone representative.

UX301 INSTALLATION GUIDE 35

TROUBLESHOOTING GUIDELINES

Transactions Fail To Process

Check the Smart Card Reader

• Perform a test transaction using several different smart cards to ensure the

problem is not a defective card.

• Ensure that the card is inserted correctly and that the card is not removed

prematurely.

• Ensure the SAM cards are properly inserted in the cardholders and that the

cardholders are properly secured (see Installing or Replacing SAM Cards).

• If the problem persists, contact your local Verifone representative.

36 UX301 INSTALLATION GUIDE

Verifone, Inc.
2099 Gateway Place, Suite 600
San Jose, CA, 95110 USA
Tel: (800) Verifone (837-4366)

www.verifone.com

UX301

Installation Guide

Verifone Part Number DOC159-026-EN-A, Revision A.2

2099 Gateway Place, Suite 600

Electrical

The reference input power rating for the UX301 is 8V DC to 43V DC.

External Power Supply

Use of an external power supply is 12V DC, 3.3A or 24V DC, 3.75A.

Location – Electrical Considerations

Do not install this device near electrical appliance s o r other devices that cause excessive voltage fluctuations or
emit electrical noise (for example: air conditioners, neon signs, electric motors, high-frequency or magnetic
security devices).

WARNING!This device contains sensitive electronic components that can be permanently damaged if exposed

Equipment

Repairs

Do not, under any circumstances, attempt any service, adjustments, or repairs on t his equipment. Instead,
contact your local Verifone di stributor or service provider for assistance. Failure to comply may void the product
warranty.

Damage

Carefully inspect the shipping carton and its contents for any damage. If the UX301 or any product component
appears damaged or tampered, immediately notif y the shippin g company an d your Verifone distributor or service
provider.

Do not use a device that has been damaged or tampered with.

Cleaners and Solvents

Never use thinner, trichloroethylene, or ketone-based solvents to clean the device — they may deteriorate the
plastic and rubber parts. For best results, use a clean cloth dampened with water and mild soap. To remove
stubborn stains, use alcohol or an alcohol-based cleaner.

to excessive shock, electrical interference or vibration.

Cet appareil contient des composants électroniqu es sensibles qui peuvent être endommagés de
façon permanente si elle est exposée à des chocs excessifs, des interférences électriques ou des
vibrations.

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Tel: 800 Verifone (837-4366)

www.verifone.com

UX301 Certifications and Regulations

FCC Compliance

The following product has been tested and certified as compliant with the regulations and guidelines set forth in
Part 15 of FCC Rules:

Manufacturer: Verifone, Inc.
Brand, Model: UX301

Part 15 of FCC Rules

This device complies with the limits for a Class B digital device as specified in Part 15 of FCC Rules which provide reasonable
protection against harmful interference in a residential area.

This device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions:

1 This device may not cause harmful interference; and,
2 This device must accept any interference received, including interference that may cause undesired operat ion.

This equipment generates and uses radio frequency energy, and if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular
installation.

In the unlikely event that there is interference to ra dio or tele vision re ception (w hich can be deter mined by turning the eq uipment off
and on), the user is encouraged to try to correct the interference by one or more of the following measures:

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult with the dealer or ask an experienced radio/TV technician for help.
Any changes or modifications to this equipment not expressly approved by Verifone could void the user’s authority to operate this

equipment. The antenna(s) used for this transmitter must not be co-located or operating in conjunction with any other antenna or
transmitter. Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC Rules.

RF Exposure

This device was verified for RF exposure. To comply with Council Recommendation 1999/519/EC, IC RSS-102, and FCC RF
exposure requirements, a minimum separation distance of 20 cm must be maintained between the user's body and the device,
including the antenna. Any metallic components should be far from this device. Conditions that do not meet these requirements
may not comply with Council Recommendation 1999/519/EC, IC RSS-102 and FCC RF exposure requirements and should be
avoided.

To comply with the FCC RF exposure compliance requirements, make sure to use only the antenna that is included with th e device.
This device and its antenna must not b e in the same lo cation or operating in the same area in conj unction wi th any o ther ant enna o r
transmitter.

Legal Terms and Conditions Regarding PCI SSC Approvals

PCI SSC’s approval only applies to PEDs that are identical to the PED tested by a PCI Security Standards Council recognized
laboratory . If any aspect of th e PED is dif fe rent from th at which was tested by the labo ratory - even if the PE D conforms to the basic
product description contained in the letter, then the PED model should not be considered approved, nor promoted a s approve d. For
example, if a PED contains firmware, software, or physical construction that has the same name or model number as those tested
by the laboratory, but in fact are not identical to those PED samples tested by the laboratory, then the PED should not be
considered or promoted as approved.

No vendor or other third party may refer to a PED as “PCI Approved,” nor otherwise state or imply that PCI SSC has, in whole or
part, approved any aspect of a vendor or its PEDs, except to the extent and subject to the terms and restrictions expressly set forth
in a written agreement with PCI SSC, or in an approval letter. All other references to PCI SSC’s approval are strictly and actively
prohibited by PCI SSC.

When granted, an approval is provided by PCI SSC to ensure certain security and operational characteristics important to the
achievement of PCI SSC’s goals, but the approval does not under any circumstances include any endorsement or warranty
regarding the functionality, quality, or performance of any particular product or service. PCI SSC does not warrant any products or
services provided by third parties. Approval does not, under any circumstances, include or imply any product warranties from PCI
SSC, including, without limitation, any implied warranties of merchantability, fitness for purpose or non-infringement, all of which are
expressly disclaimed by PCI SSC. All rights and remedi es regar ding p roduc ts and se rvice s, which have r eceived an ap prova l, shall
be provided by the party providing such products or services, and not by PCI SSC or the payment brand participants.

This equipment operates on a secondary basis. It is not entitled to protection from harmful interference, even for stations of the
same type, and may not cause interference to systems operating on a primary basis.

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UX301 Certifications and Regulations

Verifone Part Number: DOC159-071-EN-A Revision A.2

c

2015 Verifone, Inc. All rights reserved.

*DOC159-071-EN-A*

Recycling: DO NOT DISCARD!

UNIT MUST BE RECYCLED OR DISPOSED OF PROPERLY
For proper disposal instructions go to http://recycle.verifone.com/Please retain this sheet for future reference.

continued on rear cover

Recyclage: NE PAS JETER!

L'unité doit être recyclée ou mise au rebut dans les endroits prévus à cet effet.
Pour connaître les procédures de mise au rebut, consultez le site http://recycle.verifone.com/ À conserver pour
référence ultérieure

suite au verso