Venstar ColorTouch T8800, T8850 ColorTouch, ColorTouch T8900 Owner's Manual & Installation Manual

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Page 1

Owner’s Manual &

Installation Guide

COMMERCIAL MODEL T8800

Page 2

FCC Compliance Statement

This equipment has been tested and found to comply with the limits for an intentional radiator, pursuant to Part 15, subpart C of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference in radio communications. However, there is no guarantee that the interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that of the

receiver.

• Consult the dealer or an experienced radio or TV technician for help.

Notice: Only peripherals complying with FCC limits may be attached to this equipment. Operation with noncompliant peripherals or peripherals not recommended by Venstar, is likely to result in interference to radio and TV reception. Changes or modiﬁcations to the product, not expressly approved by Venstar could void the user’s authority to operate the equipment.

FCC - INDOOR Mobile Radio Information: To comply with FCC/IC RF exposure limits for general population / uncontrolled exposure, the antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.

This Device complies with Industry Canada License-exempt RSS standard(s). Operation is subject to the following two conditions: 1) this device may not cause interference, and 2) this device must accept any interference, including interference that may cause undesired operation of the device.

Follow the Installation Instructions before proceeding. Set the thermostat mode to “OFF” prior to changing settings in setup or restoring Factory Defaults.

CAUTION

Page 3

This color touchscreen has the ability to receive updates to its ﬁrmware. Periodically ﬁrmware updates are released by the manufacturer to add features and/or performance enhancements. This manual was produced reﬂecting the most current ﬁrmware/feature set at the time of publication, ﬁrmware rev. 4.04. Firmware releases after rev. 4.04 may not be adequately depicted in this manual. Please refer to the appropriate website or contact your place of purchase to learn about changes to the thermostat after ﬁrmware release 4.04.

Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a type and maximum (or lesser) gain approved for the transmitter by Industry Canada. To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated power (e.i.r.p.) is not more than that necessary for successful communication.

Cet appareil est conforme avec Industrie Canada, exempts de licence standard RSS(s). Son fonctionnement est soumis aux deux conditions suivantes: 1) ce dispositif ne doit pas causer d’interférences, et 2) ce dispositif doit accepter toute interférence, y compris les interférences qui peuvent causer un mauvais fonctionnement de l’appareil.

En vertu des règlements d’Industrie Canada, cet émetteur de radio ne peut fonctionner en utilisant une antenne d’un type et maximale (ou moins) Gain approuvé pour l’émetteur par Industrie Canada. Pour réduire les interférences radio potentielles aux autres utilisateurs, le type d’antenne et son gain doivent être choisis aﬁn que la puissance isotrope rayonnée équivalente (PIRE) ne est pas plus de ce qui est nécessaire pour une communication réussie.

We, Venstar, declare under our sole responsibility that the device to which this declaration relates: Complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

MUH-SKYPORT2

Page 4

iii

Glossary of Terms

Auto-Changeover: A mode in which the thermostat will turn on the

heating or cooling based on room temperature demand.

Cool Setpoint: The warmest temperature that the space should rise

to before cooling is turned on (without regard to deadband).

Deadband: The number of degrees the thermostat will wait, once a

setpoint has been reached, before energizing heating or cooling.

Differential: The forced temperature difference between the heat

setpoint and the cool setpoint in Auto Mode.

Heat Setpoint: The coolest temperature that the space should drop

to before heating is turned on (without regard to deadband).

Icon: The word or symbol that appears on the thermostat display.

Mode: The current operating condition of the thermostat

(i.e. Off, Heat, Cool, Auto).

Non-Programmable Thermostat: A thermostat that does not have

the capability of running Time Period Programming.

Override: Changing the state from occupied to unoccupied, or

from unoccupied to occupied settings.

Programmable Thermostat: A thermostat that has the capability of

running Time Period Programming.

Temperature Swing: Same as Deadband.

Time Period Programming: A program that allows the thermostat

to automatically adjust the heat setpoint and/or the cool setpoint based on the time of the day. Same as Schedule.

Page 5

Table of Contents

GET TO KNOW YOUR THERMOSTAT

Home Screen ........................................................................................ 1

Menu Screens ....................................................................................... 1

Dropdown Dashboard ........................................................................... 2

Care and Use of Your Thermostat ......................................................... 3

QUICK START

Selecting Your Desired Temperature and Mode .................................... 4

Using the Fan Button ............................................................................ 4

Using the Override Button ..................................................................... 5

Setting the Time & Date ........................................................................ 6

Setting the Time .............................................................................. 7

Setting the Date .............................................................................. 8

Daylight Savings Setup ................................................................... 8

MAIN MENU BUTTONS

SCHEDULE ............................................................................................. 9

View My Schedule......................................................................... 10

Edit My Schedule .......................................................................... 10

FAN SETTINGS ......................................................................................12

Fan On/Off Auto ............................................................................ 13

Occupied Fan State ...................................................................... 13

Fan Purge ..................................................................................... 13

Fan Purge Timer ............................................................................ 13

SCREENSAVER ..................................................................................... 14

Screensaver On/Off ....................................................................... 15

ScreensaverSetup ......................................................................... 15

Screensaver Preview ..................................................................... 15

ALERTS ................................................................................................ 16

View Current Alerts ........................................................................ 17

Reset Alerts ................................................................................... 17

Set/Edit Reminders........................................................................ 17

Service Information (Who To Call For Service) .............................. 17

Page 6

Table of Contents

DISPLAY ............................................................................................ 18

Active Brightness ...................................................................... 19

Idle Brightness .......................................................................... 19

Night Dimmer ............................................................................ 19

Maintenance .............................................................................. 20

PREFERENCES .................................................................................. 21

User Interface Themes .............................................................. 22

Custom Wallpaper ..................................................................... 22

Heat/Cool Indicator .................................................................... 22

Sound Options ........................................................................... 22

HOLIDAYS .......................................................................................... 23

Holiday Schedule On/Off ............................................................ 24

Edit Holidays .............................................................................. 24

Preset Holidays .......................................................................... 26

SECURITY .......................................................................................... 27

Auto Screenlock ........................................................................ 28

Setpoint Limits .......................................................................... 28

INFORMATION ................................................................................... 29

My Thermostat .......................................................................... 30

View Runtime Graphs ................................................................ 30

Who to Call for Service .............................................................. 30

SETTINGS .......................................................................................... 31

Thermostat Name ...................................................................... 35

Available Modes ........................................................................ 35

SD Card (Import and Export) ...................................................... 35

Page 7

Table of Contents

GENERAL SETUP ................................................................................35

Units (F or C)..................................................................................35

Language ......................................................................................36

Smart Recovery On/Off..................................................................36

INSTALLATION SETTINGS ...................................................................37

Heat & Cool Stages........................................................................37

Heat & Cool Stages....................................................................37

Compressor Stages ...................................................................37

Aux Heat Stages ........................................................................37

Timers & Deadbands .....................................................................37

Heat Pump Settings .......................................................................39

Heat Pump Lockout - Enabled/Disabled ...................................39

Heat Pump Lockout Outdoor Temp ...........................................39

Aux Heat Lockout Enabled/Disabled .........................................39

Aux Heat Lockout Temp ............................................................39

AUX Output Settings ...................................................................... 40

Fan Off Delay ................................................................................. 41

Sensor Settings ............................................................................. 41

Control Sensor .........................................................................41

Wired Sensor ...........................................................................41

Calibrate Sensors .....................................................................41

Test Outputs ..................................................................................41

Dealer Information ........................................................................42

Upgrade Firmware ........................................................................42

Delete Custom Images ..................................................................42

Calibrate Clock ..............................................................................42

Reset to Factory Default Settings..................................................42

Restart Thermostat........................................................................42

Page 8

vii

Table of Contents

EMERGENCY HEAT ..............................................................................43

COLORTOUCH ASSISTANT ..................................................................44

Installing the ColorTouch Assistant Software .....................................44

Uploading Photos ...............................................................................45

INSTALLATION INSTRUCTIONS ..........................................................46

Remove & Replace the Old Thermostat ..............................................46

Wire Connections ................................................................................47

Determining Your Existing Wiring and Equipment ..............................48

Making 4 Wires Work When 5 Wires Are Required .............................. 50

Making 5 Wires Work When 6 Wires Are Required .............................. 51

The ColorTouch Thermostat Backplate ...............................................52

Explanation Of the Thermostat Dip Switches......................................53

Sample Wiring Diagrams ....................................................................54

TROUBLESHOOTING .............................................................................56

INDEX .....................................................................................................57

WARRANTY ............................................................................................61

Page 9

Get To Know Your Thermostat

Home Screen

Sub Menu Screen

Home Button

Sub Menu

Buttons

Scrolling

Buttons

Main Menu Screen

Scrolling Buttons

Back Button

Menu Buttons

Indicates Options

Available

Backlit ColorTouch Display

Date & Time

Fan Button

Override Button

Outdoor Te mperature

Cooler Button

Warmer Button

SD Card

Slot

Menu Button

Mode Buttons

(If optional accessory is used or connected to Skyport)

Drop Down

Sensor Button

Page 10

Get To Know Your Thermostat

Drop Down

Dashboard Button

Outdoor

Temp

(if optional outdoor

sensor is installed)

Room

Temp

Dropdown Dashboard

(The contents of your Dashboard may vary)

Press the HOME button to return to the Home Screen

Dropdown Dashboard

The Dropdown Dashboard displays temperature, and other readings. It will also show the high and low readings of the day.

Page 11

Get To Know Your Thermostat

Care and Use of Your Thermostat

Pencils, pens and other sharp objects should never be used on your thermostat; these may damage your touchscreen. Only use your ﬁnger tip to press the touchscreen buttons.

Use a soft, damp cloth to clean the screen.

DO NOT USE ABRASIVE CLEANERS OR CLEANERS THAT CONTAIN SOLVENTS. DO NOT SPRAY ANYTHING DIRECTLY ONTO THE THERMOSTAT.

Page 12

Quick Start - Temperature, Modes & Fan

Selecting Your Desired Temperature and Mode

The Heat or Cool Setpoint is the temperature the room has to reach before heating or cooling will turn on.

(Without regard to deadband)

Press

or to adjust temperature

Press

or the MODE Icon

HEAT will allow only heat operation.

COOL will allow only cool operation.

AUTO will allow both Heat and Cool operation.

OFF - heating and cooling systems are turned off.

AUTO-CHANGEOVER MODE - Pressing the WARMER or

COOLER buttons in Auto mode will adjust both the heat and cool setpoints simultaneously. To adjust heat and cool setpoints individually, choose HEAT mode to adjust the heat setpoint and COOL mode to adjust the cool setpoint, then return to AUTO mode.

HEAT OR COOL MODE - Pressing the WARMER or COOLER buttons in Heat or Cool mode will adjust only the heat or cool setpoints.

Using the Fan Button

FAN ON fan runs constantly even in OFF Mode.

FAN AUTO fan only runs with a heating or cooling demand.

Cool Setpoint

Warmer

Button

Fan

Cooler

Button

Heat Setpoint

Press the FAN Icon

Page 13

Using the Override Button

Unoccupied Operation - During programmed, unoccupied periods, pressing the OVERRIDE button will force the thermostat into Occupied 1 settings. When the OVERRIDE button is pressed, a timer screen will appear and allow the user to choose from 30 minutes to up to 4 hours of override time. To turn off the override timer, press the OVERRIDE button and when the timer screen appears, press CANCEL OVERRIDE.

Occupied Operation - During programmed, occupied periods, pressing the OVERRIDE button will force the thermostat into an unoccupied period for the rest of the day. During this forced unoccupied period the OVERRIDE button will operate as described above.

Holiday Operation - During Holiday Mode, pressing the OVERRIDE button will force the thermostat into Occupied 1 settings. When the OVERRIDE button is pressed, a timer screen will appear and allow the user to choose from 30 minutes to up to 4 hours of override time. To turn off the override timer, press the OVERRIDE button and when the timer screen appears, press CANCEL

OVERRIDE.

NOTE: Override may only be used when the thermostat is set to Program RUN or Holiday ON modes.

OVERRIDE

Override

Quick Start - Override

Page 14

Quick Start - Set Time & Date

Set Current Time

Use AM/PM - ON

Set Time & Date

Set Current Date

Daylight Savings Setup

Daylight Savings Time - OFF

Start Schedule

Starts On

Day

Month

Stop Schedule

Ends On

Day

Month

(2nd)

(Sun)

(March)

(1st)

(Sun)

(November)

Page 15

Quick Start - Set Time & Date

Setting the Time

Set Current Time

(12:00 AM)

hr +

hr -

min +

min -

Press

and

to set the current time.

Press

when ﬁnished.

Press

then

to scroll down.

Press

Use AM/PM - ON

Use AM/PM - OFF

For 12 hour AM/PM clock

For 24 hour clock

Choose

Press

when ﬁnished.

Set Time & Date

Press

BACK

Page 16

Quick Start - Set Time & Date

Setting the Date

Set Current Date

Daylight Savings Setup

6/1/2013

Press

to set the current month and year.

when ﬁnished.

Press the day on the calendar

27 28 29 30 1 23

Su Mo Tu We Th Fr Sa

45678910

17161514

1211

18 19 20 21 22 23 24

31302928272625

1234567

Press

Daylight Savings Time - OFF

Daylight Savings Time - ON

Start Schedule

Starts On

Day

Month

Stop Schedule

(2nd)

(Sun)

(March)

Ends On

Day

Month

(1st)

(Sun)

(November)

Tu rn Daylight Savings Time on or off.

Adjust when Daylight Savings Time begins.

Adjust when Daylight Savings Time ends.

after making a change to a selection.

Press

or the Home button when ﬁnished.

Press

BACK

Page 17

Main Menu Buttons - Schedule

Schedule

Unoccupied Settings

View My Schedule

Edit My Schedule

Mode

Off

Auto

Heat

(Auto)

Cool

Heat Setpoint

(55˚)

Cool Setpoint

(85˚)

Page 18

Main Menu Buttons - Schedule

Schedule

This thermostat features up to 3 Occupied time periods per 24 hour day.

Press a day of the week to view its settings. This may be repeated for each day.

View My Schedule

Press and select day(s) to program

Then press NEXT

Edit My Schedule

Continued

Select individual day(s)

Select groups of day(s)

Press and select a Time Period (Occupied 1, Occupied 2, or Occupied 3) to edit.

TIP:

Occupied 2 will override Occupied 1, and Occupied 3 will override Occupied 1 & 2.

Page 19

Main Menu Buttons - Schedule

Review your program. Press SAVE to keep your program. Press EDIT to make further changes.

When you are ﬁnished editing the time periods press

Edit My Schedule

(Continued)

Adjust Mode, Start Time, Stop Time, and Heat and Cool Setpoints to desired settings. The Time Period May also be Enabled or Disabled. Un-check the enabled box for Time Periods you don’t want to use. Press DONE when ﬁnished.

Save

Edit

Mode

Done

Enable/Disable

Time Period

Heat and Cool Setpoints

MODE

Press

or the MODE Icon

On the Home Screen to select to Run or Stop Schedule

Unoccupied Settings

Mode

(Auto)

Heat Setpoint

(55˚)

Cool Setpoint

(85˚)

Choose your Mode and Heat and Cool setpoints for the Unoccupied period.

Start Time Stop Time

Page 20

Main Menu Buttons - Fan Settings

Who To Call For Service

View Runtime Graphs

Fan - Auto

Fan Purge - OFF

Fan Settings

Occupied Fan State

Auto

(Auto)

Preoccupancy Purge Time

(15 mins)

Page 21

Main Menu Buttons - Fan Settings

Fan Settings

Fan - Auto

Fan Purge - OFF

Preoccupancy Purge Time

The fan may be set to run continuously during Heat, Cool, Auto, and Occupied modes. A Preoccupancy Fan Purge schedule may also be set.

Press to turn fan On to run continuously or Auto for fan to run only with heating or cooling.

Press to turn on Preoccupancy Fan Purge. This feature allows the fan to run for a preset amount of time before Occupied 1 begins.

The Preoccupancy Fan Purge timer may be set from 15 minutes to 3 hours in 15 minute increments.

(15 mins)

Fan - ON

Occupied fan state

(On)

Press to turn fan On to run continuously during Occupied mode or Auto for fan to run only with heating or cooling.

Page 22

Main Menu Buttons - Screensaver

Who To Call For Service

View Runtime Graphs

Screensaver - OFF

Screensaver Setup

Screensaver Tu rn On Delay

Change Image After...

Show Clock - OFF

Screensaver Ty pe

Screensaver

Home Screen Info - OFF

View Runtime GraphsScreensaver Preview

Slideshow

Digital Clock

Analog Clock

Use Theme Images - Off

Randomize Slideshow - Off

Page 23

Main Menu Buttons - Screensaver

Screensaver Preview

Change Image After...

15, 30 seconds -

1, 5, or 10 minutes

Use Theme Images - OFF

Slideshow uses included Theme Images. Off or On

Home Screen Info - OFF

Shows the mode, setpoints, and temperature after every 10 photos. Off or On.

Press this button to preview your screensaver operation before returning to the Home Screen.

After the preview, press anywhere on the screen to return to the sub menu.

Screensaver

Screensaver Setup

The Screensaver allows you to create custom slideshows.

Screensaver Tu rn On Delay

(5m)

How long after a button press for the Screensaver to appear. 1, 3, 5, or 30 minutes

Screensaver Ty pe

(Slideshow)

Slideshow, Digital Clock, Analog Clock

Screensaver - OFF

Screensaver - ON

Show Clock - OFF

Shows the time and date every 5 photos. Off or On

Randomize Slideshow - OFF

Shufﬂes slideshow photos in random order

Page 24

Main Menu Buttons - Alerts

View Current Alerts

Reset Alerts

Air Filter Reminder - OFF

Set Max Filter Runtime

Reset Air Filter Alert

Reset UV Lamp Alert

Alerts

Set/Edit Reminders

Service Information...

UV Lamp Reminder - OFF

Max UV Lamp Runtime

(300 hrs)

Set Max Filter Days

(0 days)

(360 days)

Service Call Reminder - OFF

Days Until Service Call

(0 days)

Page 25

Main Menu Buttons - Alerts

View Current Alerts

The alerts let you know when your system needs service.

Alerts

Reset Alerts

Set/Edit Reminders

Service Information...

View your service company’s contact information.

Clear and reset current service alerts.

Set service alert runtimes and turn reminders on or off.

View and reset current service alerts here.

Alerts will appear on the bottom bar of the Home Screen.

Press to view and reset current alerts.

Dealer’s

Logo

here

Air Filter Reminder - OFF

Set Max Filter Runtime

UV Lamp Reminder - OFF

Set Max UV Lamp Runtime

(500 hrs)

Set Max Filter Days

(300 days)

Service Call Reminder - OFF

Days Until Service Call

(0 days)

Page 26

Main Menu Buttons - Display

Screen Cleaning

To uch Calibration

Active Brightness

Night Dimmer

Display

Maintenance

Auto Night Dimmer - OFF

Set Idle Brightness

Set Dimmer Schedule

Idle Brightness

Page 27

Main Menu Buttons - Display

Active Brightness

Night Dimmer

The display brightness options may be adjusted in this menu.

Display

(80%)

Set Idle Brightness

(20%)

Auto Night Dimmer - OFF

Set Dimmer Schedule

You may select how bright the backlight is while the thermostat is active. The display is active for 3 minutes after last touch, it then goes Idle.

You may dim the brightness of the screen at night.

The screen can be set to dim automatically at night. Dimming the display can prolong the life of the backlight.

Set the schedule for the Night Dimmer.

Set the screen brightness for the Night Dimmer. When Night Dimmer is On, the display will go idle 8 seconds after last touch.

Idle Brightness

(30%)

You may select how bright the backlight is while the thermostat is idle.

Page 28

Main Menu Buttons - Display

Maintenance

Screen Cleaning

To uch Calibration

Touch Screen Calibration

Touch and hold the center of the targets as they appear on the screen for 3 seconds.

Maintenance allows you to clean and calibrate the touch screen.

Screen Cleaning Mode disables the touch feature for 15 seconds so the screen may be cleaned without altering any settings.

Under normal circumstances, the touchscreen should not need to be calibrated.

When calibration is complete, the thermostat will automatically restart and return to the Home Screen.

Use a soft cloth without solvents or abrasive cleaners

FINISH

Press when done.

Page 29

Main Menu Buttons - Preferences

User Interface Themes

Custom Wallpaper

Heat/Cool Indicator OFF

Taskbar red/white OFF

Room Temp red/blue OFF

Mode Status red/blue OFF

Preferences

Heat/Cool Indicator

Sound Options

Beep - OFF

Beep Sound

Page 30

Main Menu Buttons - Preferences

You may set the type of background that appears on the thermostat Home Screen.

Preferences

User Interface Themes

(ocean)

Heat/Cool Indicator

Custom Wallpaper

This thermostat has several high quality background themes to choose from. NOTE: At 7pm, the background will change to an evening scene. At 7am it will return to a daytime scene.

You may choose your own background image by selecting a photo that you have uploaded from an SD memory card.

Sound Options

Beep - ON

Beep Sound

(Beep 1)

Turn the beep sound on or off.

Choose from different beep sounds.

Heat/Cool Indicator - ON/OFF Taskbar Red/White - ON/OFF

Room Temp Red/Blue - ON/OFF Mode Status Red/Blue - ON/OFF

You may choose an enhanced indicator of the current status of the HVAC equipment.

Beep - OFF

Page 31

Main Menu Buttons - Holidays

Holiday Schedule - OFF

Edit Holidays

Preset Holidays

Holidays

Page 32

Main Menu Buttons - Holidays

Holiday Schedule - OFF

Edit Holidays

The Holiday Schedule allows the Color Touch Screen to follow a fully customizable preset, weekly, monthly, and yearly holiday program. The thermostat will stay in Unoccupied settings while Holiday is active.

Holidays

Press to turn Holiday Schedule On or Off.

Start by selecting a Holiday.

Continued

You may continue to select more holidays or you can press the Repeat button for recurring holidays.

Choose to repeat the holiday every week, month or year. Or, press CANCEL to go back.

If you choose to repeat the holiday every week, you will be prompted to conﬁrm the day of the week to be repeated.

Month

Repeat

Info

Using the Repeat Button

Press the Info button to view how non-holidays, holidays, and exceptions to repeating holidays will appear on the Holiday calendar.

Using the Info Button

Pressing a selected holiday will deselect that holiday.

Page 33

Main Menu Buttons - Holidays

Edit Holidays

You may deselect a holiday simply by pressing on it.

If you choose to deselect a holiday that is part of a Custom Repeating Program, the screen below will appear.

You will now be prompted to mark this day only as a non-holiday or edit All repeating holidays that affect this day.

Press SAVE to mark only this day as a non-holiday.

If you choose to edit repeating holidays that affect this day, press NEXT and the next screen will appear.

Press BACK to save your changes and return to the Holiday menu.

Deselecting Holidays

Marking Non-Holidays

If, for example, you choose to repeat the holiday every month, the following screen will appear:

You may now choose to repeat the holiday:

On the 25th of every month On the 4th Monday of every month On the last Monday of every month

Press SAVE to save your changes and return to Holiday programming.

Editing Repeating Holidays

Continued

(Continued)

Page 34

Edit Holidays

You may now delete all repeating custom holidays in this group by pressing the ON box to uncheck your selection. Press SAVE to return to Holiday editing screens.

Preset Holidays

You may choose from several standard preset holidays to observe. When the preset holidays are set to ON, they will be observed every year on that date.

Editing Repeating Holidays (continued)

Overriding Holiday Mode

You may override Holiday Mode by pressing the OVERRIDE button and choosing the amount of override time desired.

Tu rning Off Holiday Mode From The Homescreen

You may turn off Holiday Mode by pressing the MODE button and then pressing the Holiday STOP button.

(Continued)

Main Menu Buttons - Holidays

Page 35

Main Menu Buttons - Security

Auto Screenlock

Setpoint Limits

Security

Auto Screenlock - OFF

Set Passcode

Lock After...

Setpoint Limits - OFF

Minimum Cool Setpoint

Maximum Heat Setpoint

Allow fan/mode changes - NO

Allow setpoint changes - NO

Allow override - NO

Page 36

Main Menu Buttons - Security

Auto Screenlock

Setpoint Limits

Security settings may be set to limit or prevent changes to your thermostat.

Security

Limits how high or low heating and cooling may be adjusted.

Lock After...

Auto Screenlock - OFF

Use keypad to enter and conﬁrm passcode.

Set Passcode

(code not set )

(5 m)

Auto Screenlock - ON

NOTE:

Code must be set before Auto Screenlock can be turned on.

Press UNLOCK then enter passcode to access thermostat settings.

Set the time the screen will automatically lock after the last button press.

When the thermostat is locked, the bottom bar of the display will show:

Allow fan/mode changes - NO

Allow setpoint changes - NO

Allow override - NO

Choose to allow mode changes when Auto Screenlock is on.

Choose to allow setpoint changes when Auto Screenlock is on.

Choose to allow use of the Override button when Auto Screenlock is on.

Page 37

Main Menu Buttons - Information

View Runtime Graphs

Information

Last 7 Days - Cooling

Last 7 Days - Heating

My Thermostat

Who To Call For Service

Delete Runtime Data

Last 7 Days - Override

Page 38

Main Menu Buttons - Information

This button contains valuable service and system runtime information.

Information

Who To Call For Service

Your service company’s contact information is displayed here.

Dealer’s

Logo here

View Runtime Graphs

Last 7 Days - Cooling

Last 7 Days - Heating

Track your system’s runtime/energy usage.

Press the information icon to learn more about each graph

Press anywhere on the screen to return to the submenu.

My Thermostat

View your thermostat dip switch settings, equipment status, runtimes, and other settings.

Delete Runtime Data

Press to delete your current equipment runtime information.

*NOTE: The runtime graphs are updated at 12:00 AM each day.

Last 7 Days - Override

Press to view a graph of override runtime information.

Page 39

Main Menu Buttons - Settings

Thermostat Name

Available Modes

Settings

SD Card

Installation Settings

All Modes Including Auto Heat and Cool Heat Only Cool Only

Fahrenheit

Celsius

Heat & Cool Stages Compressor Stages

Aux Heat Stages

English Spanish/Espanol French/Francais

Heat & Cool Stages

(Continued next page)

Import Settings from SD Card Export Settings to SD Card

General Setup

Units

Language

Smart Recovery - ON/OFF

Availability depends on Heat Pump dip switch settings.

}

Page 40

Main Menu Buttons - Settings

Timers & Deadbands

Cycles Per Hour

2nd Stage Deadband

Deadband Setpoint

Compressor Min Off Time 1st Stage Deadband

2nd Stage Deadband 2nd Stage Timer 2nd Stage Turnoff Point

3rd Stage Deadband

Deadband Setpoint

3rd Stage Deadband 3rd Stage Timer 3rd Stage Turnoff Point

4th Stage Deadband

Deadband Setpoint

4th Stage Deadband 4th Stage Timer 4th Stage Turnoff Point

Installation Settings

(Continued)

Min Heat/Cool Difference

Settings

Continued

Page 41

Main Menu Buttons - Settings

Installation Settings

(Continued)

Heat Pump Settings

HP Lockout Outdoor Te mp Aux Heat Lockout - Enabled/Disabled Aux Heat Lockout Te mp

Fan Off Delay

Settings

Heat Pump Lockout - Enabled/Disabled

(Continued next page)

Sensor Settings

Control Sensor

Wired Sensor Use

Calibrate Sensors

Thermostat Sensor Only Wired Sensor Only

Average Wired/Thermostat

Use as Outdoor Sensor Use as Remote Sensor

Use as Supply Sensor Use as Return Sensor

Thermostat

Wired Sensor

Page 42

Main Menu Buttons - Settings

Dealer Information

Dealer Name Contact Name

Dealer Phone Dealer Email Dealer Website

Calibrate Clock

Factory Defaults

Restart Thermostat

Installation Settings

Settings

Te st Outputs

Upgrade Firmware

Delete Custom Images

(Continued)

Page 43

Thermostat Name

Settings

Available Modes

(all)

Choose the desired modes the thermostat will use: Heat, Cool, Heat & Cool, or Auto (All). For example, if you only have a heater, choose Heat, and only Heat & Off modes will be available. This will simplify the operation for the user.

Use keypad to name your thermostat. The name is displayed on the Home Screen.

Thermostat heating and cooling options are found in this menu

Name appears here

General Setup

Units

(F)

Fahrenheit (F)

Celsius (C)

SD Card

Import and export ﬁles to and from the thermostat. See the ColorTouch Assistant instructions for further details.

Import Settings from SD Card

Export Settings to SD Card

Upload ﬁles from ColorTouch Assistant or another thermostat.

Export ﬁles from one thermostat and import them into others.

(Up to 14 characters)

*NOTE: A 2GB SD card is recommended. To import and export ﬁles, the SD card must contain the same version of the ﬁrmware as the thermostat. ColorTouch Assistant will keep the ﬁrmware current.

Main Menu Buttons - Settings

Page 44

Main Menu Buttons - Settings

General Setup

(Continued)

Smart Recovery - OFF

Smart Recovery - ON

Smart Recovery turns on the heat before the Occupied start time to bring the room temperature to the Occupied setpoint at the start of the Occupied time period. Please allow 4-8 days for Smart Recovery time to adjust. When used with a heat pump, electric strip heat will be disabled while Smart Recovery is active.

Language

(en)

Installation Settings

Heat & Cool Stages

(1h1c)

Heat & Cool Stages

(1h1c)

Up to 2 Stages Cooling and 4 stages Heating.

Compressor Stages

(1h1c)

Up to 2 compressors.

Aux Heat Stages

(1h1c)

0 to 2 stages of Aux Heating.

}

Only available when dip switch is set for Heat Pump operation.

At 6 cycles per hour, the HVAC unit will only be allowed to energize once every 10 minutes. The Cycles Per Hour limit may be overridden and reset by pressing the WARMER or COOLER buttons.

Cycles Per Hour

(6)

Timers & Deadbands

English Spanish/Español French/Français

Page 45

Main Menu Buttons - Settings

Installation Settings

Heat & Cool Stages

(1h1c)

Heat & Cool Stages

(1h1c)

Up to 2 Stages Cooling and 4 stages Heating.

Compressor Stages

(1h1c)

Up to 2 compressors.

Aux Heat Stages

(1h1c)

0 to 2 stages of Aux Heating.

Compressor Min OFF Time

(5m)

None, 1 minute, or 5 minutes.

At 6 cycles per hour, the HVAC unit will only be allowed to energize once every 10 minutes. The Cycles Per Hour limit may be overridden and reset by pressing the WARMER or COOLER buttons. (2, 3, 4, 5, 6, No Limit)

Cycles Per Hour

(6)

Min Heat/Cool Difference

(2˚)

The minimum gap between Heat and Cool setpoints. (0 - 6 deg. F)

Timers & Deadbands

}

Only available when dip switch is set for Heat Pump operation.

Page 46

Main Menu Buttons - Settings

The Deadband is the number of degrees or minutes that the thermostat waits before it initiates the stages of heating or cooling.

1st Stage Deadband Speciﬁes the minimum temperature

difference between the room temperature and the desired setpoint before the ﬁrst stage of heating or cooling is allowed to turn on. For example, if the heat setpoint is 68˚ and the 1st Stage deadband is set to 2 degrees, the room temperature will need to drop to 66 degrees before the heat turns on.

3rd Stage Deadband

4th Stage Deadband

1st Stage Deadband

(2˚)

(1 - 6 deg. F)

2nd Stage Deadband

(2˚)

2nd Stage Timer

(2mins )

2nd Stage Turnoff Point

(Deadband )

Deadband or Setpoint.

Number of degrees past 1st stage before 2nd stage turns on. (0 - 10 deg. F)

Number of minutes past 1st stage before 2nd stage turns on. (0 - 60 mins.)

The 3rd and 4th stage deadband settings have the same adjustable steps as 2nd stage deadband.

Timers & Deadbands

Installation Settings

(Continued)

(The 2nd stage deadband must also be met)

(Continued)

Page 47

Main Menu Buttons - Settings

Heat Pump Settings

Installation Settings

HP Lockout Outdoor Temp

(65˚)

Heat Pump will not run below this temp. (20 - 75 deg. F)

Aux Heat Lockout - DISABLED

Aux Heat Lockout - ENABLED

Turns on Aux Heat Lockout.

Aux Heat Lockout Temp

(65˚)

Aux Heat will not run above this temp. (0 - 75 deg. F) GAS/EL or HP dip switch must be set for HP and GAS or ELEC dip switch must be set for ELEC.

Heat Pump Lockout - DISABLED

Heat Pump Lockout - ENABLED

Turns on Heat Pump Lockout.

(Only available when dip switch is set for Heat Pump operation.)

(Continued)

Page 48

Installation Settings

AUX Output Settings

Main Menu Buttons - Settings

Page 49

Installation Settings

Fan Off Delay

(0s)

Runs the fan for a short time after Cooling or electric strip heat turns off to increase system efﬁciency. (0 - 120 Secs.)

(Continued)

The installer or service technician can use this feature to test the functions without any time delays of the thermostat.

Test Outputs

With a 1st stage cooling call, Y1 and G are active

Sensor Settings

Control Sensor

(thermostat )

When a remote sensor is connected to the thermostat, the user may choose which sensor source is used to measure room temperature.

Wired Sensor Use

(remote)

The wired sensor may be used as follows:

The integral humidity sensor may be calibrated -20% to +20% RH

Calibrate Sensors

(0˚)

The thermostat and wired sensor may be calibrated -7 to +7 degrees F.

•

Thermostat sensor only

•

Remote Sensor only

•

Average remote/thermostat

•

Outdoor sensor

•

Remote Sensor

•

Supply Sensor

•

Return Sensor

Main Menu Buttons - Settings

Page 50

Main Menu Buttons - Settings

A Dealer may enter their company contact information for the customer to use when they need service. This will appear when the “Who To Call For Service” button is pressed in the Information Menu.

Use the keyboard to enter your information.

Factory Defaults

Press to reset the thermostat back to the factory settings.

Dealer Information

Upgrade Firmware

Press to upgrade the thermostat ﬁrmware. The SD Card must be in the thermostat SD Card reader and contain the valid ﬁrmware. If an error message appears, conﬁrm with ColorTouch Assistant that ﬁrmware is up to date or simply try reinserting the SD card.

Dealer’s

Logo

here

Delete Custom Images

Press to delete the custom photos you uploaded to the thermostat.

• Dealer Name

• Contact Name

• Dealer Phone

• Dealer Email

• Dealer Website

Calibrate Clock

If needed, the clock may be calibrated up to -10 to +10 minutes per month.

(0 mins)

Restart Thermostat

If needed, press here to restart the thermostat.

Page 51

Main Menu Buttons - Emergency Heat

Emergency Heat

To initiate the Emergency Heat feature, Press the Emergency Heat button. During Emergency Heat operation the thermostat will turn on the fan and auxiliary stages of heat when there is a demand for heat. The 1st stage of heating and all stages of cooling will be unavailable. To exit Emergency Heat, press the Emergency Heat button.

The Emergency Heat function is only available if your thermostat is set to control a Heat Pump.

Page 52

The ColorTouch Assistant

ColorTouch Assistant may be downloaded at no charge at:

www.venstar.com/thermostats/colortouch/assistant

Every time the user runs the ColorTouch Assistant software,

it automatically connects to Venstar ColorTouch website in the

background and updates the software and firmware

(the operating system for ColorTouch) at no cost.

The ColorTouch Assistant allows you to use your computer to:

• Upload photos for background and slideshow images

• Program a time period schedule

• Configure installation settings

• Upload dealer and service contact information and company logo

• An alternative method to update thermostat firmware

Page 53

Uploading Photos and Settings to your thermostat

Import Settings from SD Card

When you are ﬁnished adding and editing photos and settings, click on Save to SD. When prompted, remove the SD card from the SD card reader on your computer.

Save to SD

SD Card Slot

At the thermostat:

Press

then

Settings

SD Card

Insert the SD card into the SD Card Slot.

Next, press

Press

Then press

Select the items to import into your thermostat then press

*NOTE: A 2GB SD card is recommended.

Yo ur thermostat will automatically save your new photos and settings in it’s internal memory. When ﬁnished, you may remove the SD card. It is not needed for normal thermostat operation.

The ColorTouch Assistant

Page 54

Installation Instructions

Remove and Replace the old thermostat

To install the thermostat properly, please follow these step by step instructions. If you are unsure about any of these steps, call a qualiﬁed technician for assistance.

• Assemble tools: Flat blade screwdriver, wire cutters and wire

strippers.

• Make sure your Heater/Air Conditioner is working properly

before beginning installation of the thermostat.

• Carefully unpack the thermostat. Save the screws, any brackets,

and instructions.

• Turn off the power to the Heating/Air Conditioning system at

the main fuse panel. Most systems have a separate breaker for disconnecting power to the furnace.

• Remove the cover of the old thermostat. If it does not come off

easily, check for screws.

• Loosen the screws holding the thermostat base or subbase to

the wall and lift away.

• If you have a smart phone handy, take a photo of the wiring for

future reference.

• Disconnect the wires from the old thermostat. Tape the ends of

the wires as you disconnect them, and mark them with the letter of the terminal for easy reconnection to the new thermostat.

• Keep the old thermostat for reference purposes, until your new

thermostat is functioning properly.

Page 55

Installation Instructions

Wire Connections

If the terminal designations on your old thermostat do not match those on the new thermostat, refer to the chart below or the wiring

diagrams that follow.

Wire from the Install on the old thermostat Function new thermostat terminal marked connector marked

G or F Fan G

Y1, Y Cooling Y1

W1, W Heating W1/0/B

Rh, R, M, Vr, A Power R

C Common C

O/B Rev. Valve W1/O/B*

W2 2nd Stage Heat W2

Y2 2nd Stage Cooling Y2

W3 3rd Stage Heat W3

OUT - Outdoor Sensor SENSOR

OUT + Outdoor Sensor SENSOR

* O/B is used if your system is a Heat Pump.

Page 56

Before you go any further, determine what your existing wiring and equipment situation is.

A. If you have a Heating only system without Air Conditioning, the

Venstar thermostat will require 3 wires: R (24Vac), C (24Vac) and W (Heat). Most systems that only have Heating use very simple thermostats that require 2 wires: the R (24Vac) and W (Heat). The Venstar thermostat requires 3 wires to the thermostat. In this case an Add-a-Wire accessory will not work and it will be necessary to install another wire for the C (24Vac) connection.

B. If you have a single stage fossil fuel heater with air conditioning,

the Venstar model will require 5 wires for independent fan control. They are R (24Vac), C (24Vac), W (Heat), Y (Cooling), and G (Fan). You may connect only 4 wires, as instructed in the “Making 4 Wires Work When 5 Wires Are Required” section on page 75.

If there are only 4 wires present that are connected to the existing

thermostat, there are at least 3 options available to connect the Venstar thermostat:

1. Use the 4 wires as instructed in the“Making 4 Wires Work When 5 Wires Are Required” section on page 75, and note that the fan will only operate with a Heating or Cooling demand.

2. Pull new thermostat wire from the HVAC equipment to the thermostat so that there are at least 5 wires available.

3. Purchase and install a Venstar Add-A-Wire accessory.

C. If you have a multi-stage HVAC system comprised of a fossil fuel

heater with air conditioning, the Venstar thermostat will require the 5 wires mentioned above (R, C, W, Y, G) plus an additional wire for each additional stage of Heating or Cooling. You may reduce the 5 wire requirement to 4 if you give up independent fan control following the instruction in the “Making 4 Wires Work When 5 Wires Are Required” section on page 75, or use the optional Add-A-Wire accessory.

Installation Instructions

Page 57

D. If you have a heat pump without aux heat, the Venstar model will

require 5 wires: R (24Vac), C (24Vac), W1/O/B (Reversing Value), Y (1st Stage Compressor), and G (Fan).

If you are short 1 wire, there are at least 3 options available to connect

the Venstar thermostat:

1. Use the available wires as instructed in the“Making 4 Wires Work When 5 Wires Are Required” section on page 75 and note that the fan will only operate with a Heating or Cooling demand.

2. Pull new thermostat wire from the HVAC equipment to the thermostat so that there are at least 5 wires available.

3. Purchase and install a Venstar Add-A-Wire accessory.

E. If you have a heat pump with aux heat, the Venstar model will require

6 wires: R (24Vac), C (24Vac), W1/O/B (Reversing Value), Y (1

Stage

Compressor), W2 (Aux Heat), and G (Fan).

If you are short 1 wire, there are at least 3 options available to connect

the Venstar thermostat:

1. Use the available wires as instructed in the“Making 5 Wires Work When 6 Wires Are Required” section on page 76 and note that the fan will only operate with a Heating or Cooling demand.

2. Pull new thermostat wire from the HVAC equipment to the thermostat so that there are at least 6 wires available.

3. Purchase and install a Venstar Add-A-Wire accessory.

Installation Instructions

Page 58

Making 4 Wires Work When 5 Wires Are Required

If you would like to install the Venstar thermostat using only 4 wires when 5 are required, follow the directions below. You will need a screwdriver along with a 3" long piece of thermostat wire to use as a jumper:

1. Make sure the power is off.

2. Label and disconnect wires at the thermostat. Please note the color and corresponding wire designator with each color. For example: The R wire is red and the W wire is white and so on. You will need this information handy for the next step at the HVAC equipment.

3. At the HVAC equipment end of the thermostat wires (usually at the furnace), locate the terminals that the wires are attached to.

4. Remove the “G wire” from the terminal marked G.

5. Place the “G wire” on terminal C.

6. Place one end of the 3" long jumper on terminal G.

7. Place the other end of the 3" long jumper on terminal Y. Please note that there will be more than 1 wire on terminal Y.

8. When connecting the wires to the Venstar thermostat, note that the wire that was previously connected to the G terminal of the old thermostat will now be required to be connected to the C terminal on the Venstar thermostat. All other wires will be connected such that the connections on each end of the individual wires match

terminal designations. For example: Connect the yellow wire on the thermostat end to the Y terminal on the thermostat. The yellow wire will be connected to the Y terminal on the HVAC equipment end also.

Installation Instructions

Page 59

Making 5 Wires Work When 6 Wires Are Required

If you have a system that requires 6 wires, and you would like to install the Venstar thermostat using only 5 wires, follow the directions below. You will need a screwdriver along with a 3" long piece of thermostat wire to use as a jumper:

1. Make sure the power is off.

3. At the HVAC equipment end of the thermostat wires (usually at the furnace), locate the terminals that the wires are attached to.

4. Remove the “G wire” from the terminal marked G.

5. Place the “G wire” on terminal C.

6. Place one end of the 3" long jumper on terminal G.

7. Place the other end of the 3" long jumper on terminal Y. Please note that there will be more than 1 wire on terminal Y.

Installation Instructions

Page 60

Installation Instructions

The Venstar ColorTouch Backplate

W3 3rd stage heat circuit W2 2nd stage heat circuit W1/O/B 1st stage heat circuit Y2 2nd stage compressor relay Y1 1st stage compressor relay G fan relay R 24 VAC return C 24 VAC common SENSOR remote/outdoor/supply/return sensor connections

IMPORTANT: This thermostat requires both R (24 VAC Return) and C (24 VAC Common) be connected to the backplate terminals.

To remove the thermostat backplate:

Using the Finger Pull Areas, pull the front housing away from the backplate.

Look for these tabs to locate

the pull areas

Pull out with thumbs in these areas

Backplate

Front Housing

NOTE:

The backplate does not fully cover a full size vertical junction box. The ACC-WPLWH Venstar Wallplate or a single-gang, horizontally mounted junction box would be needed for that type of installation

W3/AUX

W1/O/BY2Y1

SENSOR

Page 61

GAS/EL HP

1 2 3

O B BO

1 2 3

GAS/ ELEC

1 2 3

GAS/EL

GAS

1 2 3

ELEC

Installation Instructions

This dip switch conﬁgures the thermostat to control a conventional gas/electric system or a heat pump. If your system is anything other than a heat pump, leave this switch set for GAS/EL.*

*For some commercial heat pumps, this switch may need to be set for GAS/EL. Consult the commercial heat pump literature.

When the GAS/EL or HP dip switch is conﬁgured for HP, this dip switch (O or B) must be set to control the appropriate reversing valve. If O is chosen, the W1/O/B terminal will energize in cooling. If B is chosen, the W1/O/B terminal will energize in heating.

1. When GAS/EL or HP is set for GAS/EL: This switch (GAS or ELEC) controls how the thermostat will control the Fan (G) terminal in heating mode. When GAS is chosen, the thermostat will not energize the Fan (G) terminal in heating. When ELEC is chosen the thermostat will energize the fan in heating.

2. When GAS/EL or HP is set for HP: This switch (GAS or ELEC) deﬁnes the Aux Heat type. When GAS is chosen, the auxiliary heat will not be allowed to run during heat pump operation. When using a Dual Fuel system, set this switch for GAS. When ELEC is chosen, up to two stages of auxiliary strip heat will be allowed to run.

Explanation of Thermostat Dip Switches

Dip switches are located on the back of the thermostat

Page 62

Installation Instructions

Sample Wiring Diagrams

with Dip Switch Positions

Conventional Heating and Cooling Systems

Residential & Commercial 1 Stage Heating with no Fan.

2 Wire, Heat Only

The thermostat will not work with 2 wires. Either pull new wire or purchase a model ACC0410 two-wire kit

Residential & Commercial 1 Stage Cooling.

4 Wire, Cool Only

R C Y1 G

Residential & Commercial 1 Stage Cooling, with 1 stage Gas Heat.

5 Wire, 1 Stage Cooling, 1 Stage Heat

24VAC Power 24VAC Common 1st Stage Heat 1st Stage Cool Fan

Residential & Commercial 1 Stage Cooling, with 1 stage Electric Heat.

5 Wire, 1 Stage Cooling, 1 Stage Heat

24VAC Power 24VAC Common 1st Stage Heat 1st Stage Cool Fan

Residential & Commercial 2 Stage Cooling, with 3 stage Gas Heat.

8 Wire, 2 Stage Cooling, 3 Stage Heat

24VAC Power 24VAC Common 1st Stage Heat 2nd Stage Heat 3rd Stage Heat 1st Stage Cool 2nd Stage Cool Fan

R C W1/O/B Y1 G

R C W1/O/B W2 W3/AUX Y1 Y2 G

24VAC Power 24VAC Common 1st Stage Cool Fan

GAS/EL HP

GAS

B ELEC

GAS/EL

123

GAS

ELEC

GAS/EL HP

GAS

B ELEC

GAS/EL HP

GAS

B ELEC

GAS/EL HP

GAS

B ELEC

123

Residential & Commercial 1 Stage Heating with no Fan.

3 Wire, Heat Only

24VAC Power 24VAC Common 1st Stage Heat

R C W1/O/B

GAS/EL HP

GAS

B ELEC

123

Page 63

Installation Instructions

Sample Wiring Diagrams

with Dip Switch Positions

Heat Pump Systems

Residential & Commercial Heat Pump with ‘O’ Reversing Valve

5 Wire, 1 Stage Cooling, 1 Stage Heat

R 24VAC Power C 24VAC Common W1/O/B Reversing Valve Y1 1st Stage Compressor (Cool or Heat) G Fan

Residential & Commercial Heat Pump with ‘O’ Reversing Valve.

8 Wire, 2 Stage Cooling, 4 Stage Heat

R 24VAC Power C 24VAC Common W1/O/B Reversing Valve W2 3rd Stage Heat W3 4th Stage Heat Y1 1st Stage Compressor (Cool or Heat) Y2 2nd Stage Compressor (Cool or Heat) G Fan

Residential & Commercial Heat Pump with ‘O’ Reversing Va lve

6 Wire, 1 Stage Cooling, 2 Stage Heat

R 24VAC Power C 24VAC Common W1/O/B Reversing Valve Y1 1st Stage Compressor (Cool or Heat) W2 Aux Heat G Fan

Residential & Commercial Heat Pump with ‘O’ Reversing Valve.

7 Wire, 2 Stage Cooling, 3 Stage Heat

R 24VAC Power C 24VAC Common W1/O/B Reversing Valve W2 3rd Stage Heat Y1 1st Stage Compressor (Cool or Heat) Y2 2nd Stage Compressor (Cool or Heat) G Fan

(Number of Compressor Stages set to 2)

GAS/EL

GAS

B ELEC

GAS/EL

GAS

ELEC

GAS/EL

GAS

ELEC

GAS/EL

GAS

ELEC

123

Page 64

Troubleshooting

• SYMPTOM: The thermostat touchscreen buttons are not responsive. CAUSE: The touchscreen is out of calibration. REMEDY: Remove the thermostat from the backplate. Push the

thermostat back onto the backplate, while keeping your ﬁnger pressed ﬁrmly against the center of the touchscreen, until the Calibration screen appears. Re-calibrate the touchscreen. See Touch Calibration section of

full user’s manual (page 23).

• SYMPTOM: The display is blank. CAUSE: Lack of proper power. REMEDY: Make sure the power is on to the HVAC and that you have 24vac between R & C.

• SYMPTOM: The air conditioning does not attempt to turn on. CAUSE: The cooling setpoint is set too high. REMEDY: Lower the cooling setpoint or lower the cooling set-point

limit. See Setpoint Limits (page 33).

• SYMPTOM: The heating does not attempt to turn on. CAUSE: The heating setpoint is set too low. REMEDY: Raise the heating setpoint or raise the heating set-point limit.

See Setpoint Limits (page 33).

• SYMPTOM: When controlling a residential heat pump, and asking for cooling, the heat comes on.

CAUSE: The thermostat reversing valve dip switch is set for “B”. REMEDY: Set the reversing valve jumper for “ O ”.

• SYMPTOM: When calling for cooling, both the heat and cool come on. CAUSE: The thermostat equipment dip switch is conﬁgured for “HP”

and the HVAC unit is a Gas/Electric. REMEDY: Set the equipment dip switch for “Gas”.

• SYMPTOM: Air handler control board fuse blows when thermostat is attached to backplate with power on, but does not blow until the thermostat is placed onto the backplate.

CAUSE: The Outdoor sensor and/or sensor wiring is shorted. REMEDY: Check/replace Outdoor sensor and/or sensor wiring.

Page 65

Index

Accessories, 41, 42 Active Brightness, 19 Alerts, 18

view current, 17 reset, 17 set/edit reminders, 17