TP-Link Deco E4, Deco W2400 User Manual

Whole Home Mesh Wi-Fi 6 System

Seamless Roaming | Parental Controls | Easy Setup

User Guide

AC1200 Whole Home Mesh Wi-Fi System

Deco E4/W2400

1910012953 REV2.0.0

Contents

About This Guide ···················································· 1

Appearance ······························································· 2

Set Up Your Deco ··················································· 3

Add More Decos ····················································· 6

Dashboard ·································································· 7

Check Deco Status ··············································· 8

Manage Connected Devices ··························· 9

Set Main Deco ························································10

Create New Networks ········································11

Remove/Reboot Deco ·······································13

WPS ··············································································22

Parental Controls ··················································23

QoS···············································································24

Monthly Report ······················································25

Managers ··································································26

FAQ ···············································································27

Authentication ························································28

Wi-Fi Settings··························································14

Blacklist ······································································15

Online Update ························································16

Advanced Features ·············································17

About This Guide

This guide provides a brief introduction to Deco Whole Home Mesh Wi-Fi System and the Deco app, as well as regulatory information.

Features available in Deco may vary by model and software version. Deco availability may also vary by region or ISP. All images, steps, and descriptions

in this guide are only examples and may not reect your actual Deco experience.

Conventions

In this guide, the following conventions are used:

Convention Description

Deco Stands for Deco Whole Home Mesh Wi-Fi System/Unit.

Underline

Teal

Note:

Tips:

Hyperlinks are in teal and underlined. You can click to

redirect to a website or a specic section.

Key information appears in teal, including management
page text such as menus, items, buttons and so on.

Ignoring this type of note might result in a malfunction
or damage to the device.

Indicates important information that helps you make
better use of your device.

More Info

• Specific product information can be found on the product page at

https://www.tp-link.com.

• A Technical Community is provided for you to discuss our products at

https://community.tp-link.com.

• Our Technical Support contact information can be found at the Help
center of the Deco app and the Contact Technical Support page at

https://www.tp-link.com/support/.

Speed/Coverage/Device Quantity Disclaimer

Maximum wireless transmission rates are the physical rates derived from
IEEE Standard 802.11 specifications. Range, coverage, and maximum
quantity of connected devices are based on test results under normal
usage conditions. Actual wireless data throughput. wireless coverage,
and quantity of connected devices are not guaranteed and will vary
as a result of 1) environmental factors, including building materials,
physical objects, and obstacles, 2) network conditions, including local
interference, volume and density of traffic, product location, network
complexity, and network overhead, and 3) client limitations, including
rated performance, location, connection quality, and client condition.

MU-MIMO Disclaimer

Use of MU-MIMO requires clients to also support MU-MIMO.

Seamless Roaming Disclaimer

Clients need to support 802.11k/v/r and may require additional set up.
Performance may vary depending on the client device.

1

Appearance

Deco has an issue.

yellow indicates a successful reset.

Each Deco has an LED that changes color according to its status, two RJ-45 Ethernet ports, a power slot, and a Reset button. See the explanation
below:

Tip: The product label can be found at the bottom of the product.

Yellow pulse:

Deco is resetting.

Yellow solid:

Deco is starting up.

Blue pulse:

Deco is ready for setup.

Blue solid:

Deco is setting up.

White pulse:

White solid:

Deco is registered and all is well.

Red pulse:

Deco is disconnected from main Deco.

Red solid:

Ethernet Ports:

For connecting Deco to your modem, the
Ethernet outlet or other internet devices.

Power Slot:

For connecting Deco to the power socket via
the provided power adapter.

Reset Button:

Press for 1 second and release to reset Deco to
factory default settings. The light turning pulsing

2

Set Up Your Deco

The intuitive Deco app guides you through an easy setup process that gets each unit up and running and all your devices connected and online.

Follow the steps below to set up your Deco Whole Home Mesh Wi-Fi System.

1. Download and install the Deco app

Scan the QR code below or go to Google Play
or the Apple App Store to download the Deco
app. Install the app on your Android or iOS
smartphone or tablet.

or

2. Log in or sign up with TP-Link ID

Open the app. Use your TP-Link ID to log in. If

you don’t have a TP-Link ID, sign up rst.

Note: If you forgot your login password, tap Forgot password?.

The Deco app will guide you through the rest.

3. Connect Deco to your modem

Power o your modem. Connect your Deco to

the modem and power them both on.

If you don't have a modem, connect the
Ethernet outlet directly to your Deco.

3

4. Select a location

5. Set up internet connection

6. Create your Wi-Fi network

Select a location for this Deco. If its location
is not listed, you can create a new one by
choosing Custom.

Select the internet connection type and enter
the information. If you are not sure, contact
your internet service provider.

Set a network name and a password. These
will be the name and password you use to
connect your devices to Wi-Fi.

4

7. Connect to your Wi-Fi network

8. Setup complete

Connect your devices to the Deco's Wi-Fi to
continue the setup.

Your Deco network is now up. Connect all
devices to the Deco network.

5

Add More Decos

After creating a Deco network, you can add more Deco units into the network to expand the Wi-Fi coverage, and manage them conveniently on your
Deco app.

In Overview, tap

Select the Deco model you want to
add, and follow app instructions to
complete the setup

After the setup, you can find the
added Decos by tapping

6

Dashboard

After you successfully set up your Deco network, you will see the dashboard of the Deco app. Here you can get an overview of the network status,
check your connected devices and configure advanced features.

Tap to get an overview of the network
status

Tap for more features

7

Check Deco Status

In Overview, you can check the working status of all the Decos, check the Deco details, change or customize the location, and more.

Tap to check all Decos' status

Tap a Deco unit to check the details

Tap the Deco unit to change or
customize the location

8

Manage Connected Devices

In Overview, you can check the working status of all the connected devices, view the device details, and change the device settings.

Tap a client on the Devices list to
check the details

Tap to manage the device
settings

Tap Belongs to to add a unique profile
for the device and manage its online
activities

9

Set Main Deco

After setup, you can replace the main Deco with any satellite Deco when needed. Follow the steps below.

In Overview, tap

Tap > Set Main Deco

Choose any satellite Deco and follow app
instructions to complete the settings

10

Create New Networks

On the Deco app, you can create different Deco networks bound to your TP-Link ID, and manage them conveniently from the Deco app with one
account. You can also help family or friends by managing their network on your Deco app. Two methods are provided as below to create a new network:

Method 1. Create a new network from the Overview page

Tap > Create New Network

Then follow the app instructions to
complete the setup

11

Create New Networks

On the Deco app, you can create different Deco networks bound to your TP-Link ID, and manage them conveniently from the Deco app with one
account. You can also help family or friends by managing their network on your Deco app. Two methods are provided as below to create a new network:

Method 2. Create a new network from the Menu page

Tap to open the Menu Tap > CREATE NEW NETWORK

Follow app instructions to complete the setup

12

Remove/Reboot Deco

You can remove or reboot your Deco easily on the Deco app. Follow the steps below.

Tap to check all Decos' status Tap to remove or reboot the Deco

Tap a Deco unit to enter the details

Note: If the LED light of Deco does not turn pulsing
blue after tapping Remove, refer to Appearance to
press the Reset button to reset it.

13

Wi-Fi Settings

You can change the network name and password of your main network, create a separate network for guests to guarantee the security and privacy of
your main network, and shake your device to share the network details easily with family and friends.

Tap > Wi-Fi Enable guest network

Manage main network
(e.g. change your main network
Wi-Fi name and password)

(e.g. change your guest network
Wi-Fi name and password)

Shake to share your network

14

Blacklist

Compile a blacklist to avoid devices added on the blacklist to access to your network, ensuring the safety of your personal information shared in the
network.

Tap > Blacklist Add clients to blacklist Add other devices to blacklist Manage blacklist

15

Online Update

Deco is dedicated to improving product features and providing a better customer experience. An up-to-date firmware provides better and more stable
network performance. Always update your Deco to the latest firmware version when prompted in the Deco app.

Tap > Update Deco

Follow app instructions to update your Deco to the
latest version

Tip: If the rmware update fails, please reboot the main Deco, move

the Satellite Deco closer to the main Deco, then try to update again.

16

Advanced Features

Additional features are available under the Advanced menu. You can modify WAN settings (IPv4 & IPv6), add IPv6 rewall rules, modify LAN IP, set up
DHCP server, enable VLAN/IPTV/MAC Clone mode, reserve the same IP address for a specic device, set up port forwarding rules to make your local

computers accessible to other devices over the internet, enable TP-Link DDNS, SIP ALG, fast roaming and beamforming, control Deco's LED, change

the working mode, and congure the notication settings.

Tap > Advanced

View IPv4 details or change the
internet connection type

Enable IPv6 to set up an IPv6
internet connection

Add IPv6 firewall rules to allow specific
devices to access the specified
services

17

Modify LAN IP to avoid IP address
confict

Change DHCP server settings Enable IPTV/VLAN mode to support

IPTV services

Enable MAC Clone if Deco fails to
connect to the internet

Tip: For more about MAC Clone, refer to

https://www.tp-link.com/support/faq/2925/

18

Reserve IP addresses for specic

devices to recognize and manage
the device more easily

Set up port forwarding rules to
enable devices in your network
accessible over the internet with
safety

Register a TP-Link DDNS domain
name to access your router and
local servers using a domain name

Enable SIP ALG to communicate
with SIP (Session Initiation Protocol)
servers via NAT)

19

Enable UPNP to enable devices on
your local network to dynamically
open ports for applications such
as multiplayer gaming

Enable Fast Roaming to allow
your wireless devices to switch
connection to different Decos

Enable Beamforming to
concentrate Wi-Fi signal towards
connected devices for stronger
connections

Toggle off LED to turn off the light
on Deco. Configure the Night Mode
to turn off the LED light at bedtime
only

seamles

seamlessly

20

Change the operating mode

Note: When the Deco works in Access Point
mode, advanced features such as IPv4, Address
Reservation, Port Forwarding, and DHCP server are
not available.

Set connection alerts to receive

notications once the clients

connect to or disconnect from
Deco

Set notications to receive alerts in
the notication bar

21

WPS

WPS (Wi-Fi Protected Setup) helps you to quickly and securely connect a client to a network with a tap without entering any password.

Tap > WPS

Tap the WPS icon on Deco app and then
on your client

Your device connects to the network
successfully if shown as below

22

Parental Controls

Parental Controls allows you to filter content, limit time spent online and check internet history. Start by creating unique profiles for your family
members.

Tap > Parental Controls

Create unique proles for family

members

Set filter level to block unappropriate
contents

Set daily time limits for the total time
spent online

23

QoS

QoS (Quality of Service) helps you set priority for specific applications and devices, so that they can perform better with lower latency.

Tap > QoS

Set the total bandwidth before using
QoS

Add devices you want to prioritize
to guarantee a better network
performance

24

Monthly Report

Review the monthly usage statistics, such as security threats and total connected network devices each day.

Tap > Monthly Report

View monthly reports Enable or disable monthly report Clear monthly report data

25

Managers

Add friends and family members to help manage your network. Each manager should have their own TP-Link ID.

Tap > Managers

Add other accounts as managers Set privileges for managers Manage manager list

26

FAQ

Solutions to common problems during setup or use are provided here for reference. Follow the steps in the provided link to solve your problem.

If problems still exist, contact us: https://www.tp-link.com/support

Q1. What should I do if I fail to congure the main Deco and get stuck on “We couldn't nd Deco”?

Refer to the guide https://www.tp-link.com/support/faq/2239/ or follow the video https://youtu.be/2HYuEYS9XJM

Q2. What should I do if I fail to congure the satellite Deco and get stuck on “We couldn't nd another Deco”?

Refer to the guide https://www.tp-link.com/support/faq/1447/ or follow the video https://youtu.be/iVgDzoo16T4

Q3. What should I do if I fail to congure the main Deco and get stuck on “Testing Internet Connection”?

Refer to the video https://youtu.be/OSUrGdWH-i0

Q4. What should I do if my wireless devices cannot connect to Deco?

Refer to the guide https://www.tp-link.com/support/faq/2718/

Q5. What should I do if Deco suddenly lost internet access?

Refer to the guide https://www.tp-link.com/support/faq/1454/

Q6. How can I nd a suitable spot for my Deco?

Refer to the guide https://www.tp-link.com//support/faq/1446/

Q7. What can I do if the Deco app isn't working properly?

Refer to the guide https://www.tp-link.com/support/faq/1456/

27

Authentication

FCC Compliance Information Statement

Product Name: AC1200 Whole Home Mesh Wi-Fi System

Model Number: Deco E4R/Deco W2400

Component Name Model

I.T.E POWER SUPPLY T120100-2B1

Responsible party:

TP-Link USA Corporation, d/b/a TP-Link North America, Inc.

Address: 145 South State College Blvd. Suite 400, Brea, CA 92821

Website: http://www.tp-link.com/us/

Tel: [phone]

Fax: [phone]

E-mail: [e-mail]

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate
radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio
or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by
one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

28

• Consult the dealer or an experienced radio/ TV technician for help.

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference.

2. This device must accept any interference received, including interference that may cause undesired operation.

Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the
equipment.

Note: The manufacturer is not responsible for any radio or TV interference caused by unauthorized modifications to this equipment. Such modifications
could void the user’s authority to operate the equipment.

FCC RF Radiation Exposure Statement

This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled environment. This device and its antenna must not be
co-located or operating in conjunction with any other antenna or transmitter.

“To comply with FCC RF exposure compliance requirements, this grant is applicable to only Mobile Configurations. The antennas used for this
transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction
with any other antenna or transmitter.”

We, TP-Link USA Corporation, has determined that the equipment shown as above has been shown to comply with the applicable technical standards,
FCC part 15. There is no unauthorized change is made in the equipment and the equipment is properly maintained and operated.

Issue Date: 2021-03-01

29

FCC Compliance Information Statement

Product Name: I.T.E POWER SUPPLY

Model Number: T120100-2B1

Responsible party:

TP-Link USA Corporation, d/b/a TP-Link North America, Inc.

Address: 145 South State College Blvd. Suite 400, Brea, CA 92821

Website: http://www.tp-link.com/us/

Tel: [phone]

Fax: [phone]

E-mail: [e-mail]

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate
radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio
or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by
one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/ TV technician for help.

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

1) This device may not cause harmful interference.

2) This device must accept any interference received, including interference that may cause undesired operation.

30

Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the
equipment.

We, TP-Link USA Corporation, has determined that the equipment shown as above has been shown to comply with the applicable technical standards,
FCC part 15. There is no unauthorized change is made in the equipment and the equipment is properly maintained and operated.

Issue Date: 2021-03-01

31

CE Mark Warning

This is a class B product. In a domestic environment, this product may cause radio interference, in which case the user may be required to take
adequate measures.

OPERATING FREQUENCY(the maximum transmitted power)

2412MHz—2483.5MHz (20dBm)

5150MHz—5250MHz (23dBm)

EU declaration of conformity

TP-Link hereby declares that the device is in compliance with the essential requirements and other relevant provisions of directives 2014/53/EU,
2009/125/EC, 2011/65/EU and (EU)2015/863. The original EU declaration of conformity may be found at http://www.tp-link.com/en/ce

RF Exposure Information

This device meets the EU requirements (2014/53/EU Article 3.1a) on the limitation of exposure of the general public to electromagnetic fields by way
of health protection.

The device complies with RF specifications when the device used at 20 cm from your body.

Attention: This device may only be used indoors in all EU member states and EFTA countries.

Canadian Compliance Statement

This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions:

1. This device may not cause interference, and

32

2. This device must accept any interference, including interference that may cause undesired operation of the device.

Le présent appareil est conforme aux CNR d’Industrie Canada applicables aux appareils radio exempts de licence. L’exploitation est autorisée aux
deux conditions suivantes :

1. l’appareil ne doit pas produire de brouillage;

2. l’utilisateur de l’appareil doit accepter tout brouillage radioélectrique subi, meme si le brouillage est susceptible d’en compromettre le

fonctionnement.

Caution:

The device for operation in the band 5150–5250 MHz is only for indoor use to reduce the potential for harmful interference to co-channel mobile
satellite systems;

Avertissement:

Le dispositif fonctionnant dans la bande 5150-5250 MHz est réservé uniquement pour une utilisation à l’intérieur afin de réduire les risques de
brouillage préjudiciable aux systèmes de satellites mobiles utilisant les mêmes canaux;

Radiation Exposure Statement:

This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated
with minimum distance 20cm between the radiator & your body.

Déclaration d’exposition aux radiations:

Cet équipement est conforme aux limites d’exposition aux rayonnements IC établies pour un environnement non contrôlé. Cet équipement doit être
installé et utilisé avec un minimum de 20 cm de distance entre la source de rayonnement et votre corps.

Industry Canada Statement

CAN ICES-3 (B)/NMB-3(B)

Korea Warning Statements:

당해 무선설비는 운용중 전파혼신 가능성이 있음.

NCC Notice & BSMI Notice:

注意！

33

依據 低功率電波輻射性電機管理辦法

LP0002低功率射頻器材技術規範_章節3.8.2

取得審驗證明之低功率射頻器材，非經核准，公司、商號或使用者均不得擅自變更頻率、加大功率或變更原設計之特性及功能。

低功率射頻器材之使用不得影響飛航安全及干擾合法通信；經發現有干擾現象時，應立即停用，並改善至無干擾時方得繼續使用。

前述合法通信，指依電信管理法規定作業之無線電通信。

低功率射頻器材須忍受合法通信或工業、科學及醫療用電波輻射性電機設備之干擾。

5.7.9.1應避免影響附近雷達系統之操作。

安全諮詢及注意事項

• 請按照本產品注明的電源類型使用本產品。

• 清潔本產品之前請先切斷電源。請勿使用液體、噴霧清潔劑或濕布進行清潔。

• 注意防潮，請勿將水或其他液體潑灑到本產品上。

• 插槽與開口供通風使用，以確保本產品的操作可靠並防止過熱，請勿堵塞或覆蓋開口。

• 請勿將本產品置放於靠近熱源的地方。除非有正常的通風，否則不可放在密閉位置中。

• 不要私自拆開機殼或自行維修，如產品有故障請與原廠或代理商聯繫。

限用物質含有情況標示聲明書

設備名稱：

Equipment name:

AX1200 Whole Home Mesh Wi-Fi System

單元

Unit

PCB

型號（型式）：

Type designation (Type)

Deco E4/Deco W2400

限用物質及其化學符號

Restricted substances and its chemical symbols

鉛

Lead

(Pb)

汞

Mercury

(Hg)

鎘

Cadmium

(Cd)

六價鉻

Hexavalent

chromium

(Cr+6)

多溴聯苯

Polybrominated

biphenyls

(PBB)

多溴二苯醚

Polybrominated

diphenyl ethers

(PBDE)

○ ○ ○ ○ ○ ○

34

外殼

電源供應器

其他及其配件

備考1.超出0.1wt%”及“超出0.01wt%”系指限用物質之百分比含量超出百分比含量基準值。

Note 1：“Exceeding 0.1 wt %” and “exceeding 0.01 wt %” indicate that the percentage content of the restricted substance exceeds the
reference percentage value of presence condition.

備考2.“○”系指該項限用物質之百分比含量未超出百分比含量基準值。

Note 2：“○” indicates that the percentage content of the restricted substance does not exceed the percentage of reference value of presence.

備考3.“−”系指該項限用物質為排除項目。

Note 3：The “−” indicates that the restricted substance corresponds to the exemption.

○ ○ ○ ○ ○ ○

−

−

○ ○ ○ ○ ○
○ ○ ○ ○ ○

Продукт сертифіковано згідно с правилами системи УкрСЕПРО на відповідність вимогам нормативних документів та вимогам,
що передбачені чинними законодавчими актами України.

Safety Information

• Keep the device away from water, fire, humidity or hot environments.

• Do not attempt to disassemble, repair, or modify the device. If you need service, please contact us.

• Do not use damaged charger or USB cable to charge the device.

• Do not use any other chargers than those recommended.

• Do not use the device where wireless devices are not allowed.

• Adapter shall be installed near the equipment and shall be easily accessible.

• Use only power supplies which are provided by manufacturer and in the original packing of this product. If you have any questions, please don’t

hesitate to contact us.

35

Please read and follow the above safety information when operating the device. We cannot guarantee that no accidents or damage will occur due to
improper use of the device. Please use this product with care and operate at your own risk.

Explanation of the symbols on the product label

Symbol Explanation

DC voltage
Caution
Operator’s manual

Class II equipment

Polarity of output terminals

Energy efficiency Marking

Indoor use only

RECYCLING
This product bears the selective sorting symbol for Waste electrical and electronic equipment (WEEE). This means
that this product must be handled pursuant to European directive 2012/19/EU in order to be recycled or dismantled to
minimize its impact on the environment.
User has the choice to give his product to a competent recycling organization or to the retailer when he buys a new
electrical or electronic equipment.

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