Toyota Tundra 2019 User Manual

TUNDRA

2 0 1 9

WARRANTY &
MAINTENANCE GUIDE

WELCOME TO THE TOYOTA FAMILY

hank you for purchasing a Toyota
vehicle. We know you have many

options when considering which

T

vehicle to buy, and we appreciate your
decision to select Toyota.

We want you to enjoy owning your
Toyota as much as you enjoy driving
it. This booklet is designed to help.
Here you’ll find information on Toyota’s
warranty coverage and maintenance
recommendations for your vehicle. There
are two easy-to-follow sections: one for
warranty and one for maintenance. The
tab on the side of each page identifies
the section you are in.

For more information about our vehicles,
our company or the products and services
available for your vehicle, please visit Toyota’s
official Web site, www.toyota.com.

We wish you many miles of safe and
pleasurable driving, and we look forward
to serving you in the years ahead.
Welcome to the Toyota family!

1

TABLE OF CONTENTS

WARRANTY INFORMATION

INTRODUCTION

Satisfaction Down the Road 4

If You Need Assistance

The Immobilizer Key

Transportation Assistance

YOUR WARRANTIES IN DETAIL

General Warranty Provisions 10

New Vehicle Limited Warranty

Federal Emission Control Warranty

California Emission Control Warranty

Tire Limited Warranty

13

17

23

29

YOUR RESPONSIBILITIES

Operation and Maintenance 30

Obtaining Warranty Service

32

5

7

9

2

TABLE OF CONTENTS

MAINTENANCE INFORMATION

INTRODUCTION

The Importance of Scheduled Maintenance 33

Maintaining Your Warranty

35

MAINTENANCE LOG

Using the Maintenance Log Charts 36

Off-Road Daily Maintenance

Maintenance Log

Explanation of Maintenance Items

Vehicle Identification

38

38

54

58

FIND IT ONLINE

To update your contact information and vehicle ownership status, please visit
www.toyota.com/ownerupdate. Your vehicle’s VIN will be required to start
the update process.

You may also enroll to receive the following useful information and benefits at

toyota.com/owners:

•

Access to Owner’s Manuals and
Maintenance Guides

•

View Your Vehicle’s Service History

•

Explore How-to videos and more

3

SATISFACTION DOWN THE ROAD

t Toyota, our top priority is always
our customers. We know your Toyota
is an important part of your life and

A

something you depend on every day. That’s
why we’re dedicated to building products of
the highest quality and reliability.

Our excellent warranty coverage is
evidence that we stand behind the quality

INTRODUCTION

of our vehicles. We’re confident — as you
should be — that your Toyota will provide
you with many years of enjoyable driving.

To further demonstrate our commitment to
our customers’ satisfaction, occasionally
we may establish a special policy
adjustment to pay for specific repairs that
are no longer covered by warranty. When
we establish such a policy adjustment, we
mail details to all applicable owners we
have on record. That’s why it’s important
to send in the card at the back of this
booklet if you change your address or if
you’ve purchased this vehicle from a
previous owner.

To provide you with added protection
against unexpected service costs, we offer
Toyota Financial Services vehicle service
agreements and Toyota Auto Care and
Toyota Care Plus pre-paid maintenance
programs. Each offers plans to meet a
wide variety of needs. Your dealership can
help you select the plan that’s best for you.

Our goal is for every Toyota customer to
enjoy outstanding quality, dependability
and peace of mind throughout their
ownership experience. We want you to be
a satisfied member of the Toyota family
for many miles to come.

This booklet describes the terms of
Toyota warranty coverage as well as
general owner responsibilities. The
scheduled maintenance section
describes your vehicle’s maintenance
requirements. Be sure to review this
information carefully, since proper
maintenance is required to ensure that
warranty coverage remains intact.

All information in this booklet is the latest
available at the time of publication and is
subject to change without notice.

4 Introduction

IF YOU NEED ASSISTANCE

oth Toyota and your Toyota dealer
are dedicated to serving your
automotive needs. Your complete

B

satisfaction is our first priority. Should
you have a problem or concern — either
during or after the warranty period —
please take the following steps to ensure
the quickest possible response:

Step 1

Discuss the situation with a dealership
manager, such as the service manager
or customer relations manager. In most
cases, a satisfactory solution can be
reached at this step.

Step 2

If the dealership does not address your
concern to your satisfaction, call the
Toyota Customer Experience Center
at [phone].

Please have the following information
ready when you call:

•

Your Toyota’s vehicle identification number
(located on the driver’s side corner of the
dashboard, under the windshield)

•

Current mileage on your vehicle

•

Name of your Toyota dealership

A Toyota customer relations representative
will assist you in working with the dealership
to find a satisfactory solution.

Step 3

If your concern has still not been resolved
to your satisfaction, Toyota offers
additional assistance through the Dispute
Settlement Program, a dispute resolution
program administered by the National
Center for Dispute Settlement. The
purpose of the Dispute Settlement
Program is to resolve disputes through
arbitration — a process by which two
parties authorize an independent third
party to hear and resolve a dispute. The
program is informal and free of charge.
To request that your case be reviewed
through the program, complete the
customer claim form in the Owner’s
Warranty Rights Notification booklet
(found in your glove box) and mail it to:

National Center for Dispute Settlement
P.O. Box 688
Mt. Clemens, MI 48046

To initiate arbitration, you must complete
an NCDS customer claim form and mail it
to NCDS. To request a form, call NCDS
at [phone] or obtain a copy at
www.ncdsusa.org. When you call,
please have your vehicle identification
number, the current mileage on your
Toyota and the names of your selling and
servicing dealerships.

INTRODUCTION

5Introduction

IF YOU NEED ASSISTANCE

California residents: Toyota offers your
assistance through an informal dispute
settlement program called the California
Dispute Settlement Program (CDSP). A
brochure about the program is found in
your glove box. For additional information,
call the Toyota Customer Experience
Center at [phone]. You may also
contact the CDSP directly at [phone].

INTRODUCTION

Failure to use the CDSP may affect your
rights and remedies under California’s
“Lemon Laws.”

This information about the Dispute
Settlement Programs is correct as of the
date of printing. However, the programs
may be changed without notice. For the
most current information about the
programs, call the Toyota Customer
Experience Center at [phone].

6 Introduction

THE IMMOBILIZER KEY

THE NEW WORLD OF
ANTI-THEFT TECHNOLOGY

This Toyota vehicle may be equipped
with an electronic “immobilizer” anti-theft
system. When the key is inserted into the
ignition switch it transmits an electronic
code to an immobilizer computer. The
engine will only start if the code in the
key matches the code in the immobilizer.
If the code does not match, the immobilizer
disables the ignition and fuel systems.
While an exact physical copy of the key
will open the door and allow retrieval of
items locked in the vehicle, it won’t start
the vehicle unless the key has the same
code as the immobilizer.

SECURITY

For security purposes, access to key
codes and service procedures for
electronically registering replacement
keys is restricted. Only a Toyota dealer
or certain bonded/registered independent
locksmiths can generate replacement keys.

INTRODUCTION

7Introduction

THE IMMOBILIZER KEY

REPLACING THE KEY

Upon purchase, each vehicle should have
two master keys and an aluminum tag
with a key-code imprinted on it.

To generate a fully functional replacement
key (one that will both open the doors and
start the engine), one of the master keys
is required. To make a key that will open
the door for retrieval of items locked

INTRODUCTION

inside the vehicle, the aluminum key-code
tag can be used. If a master key or the
aluminum key-code tag is not available,
a Toyota dealer or certain registered
locksmiths can obtain the key code from
a restricted-access database. These
businesses can also access a service
utility to reprogram the immobilizer if
all registered master keys have been
lost. If a Toyota dealer is not available,
please refer to www.aloa.org to find
a bonded/registered locksmith who
performs high-security key service.

KEEPING THE KEY SAFE

Replacing an immobilizer key may be
costly. It is advisable to keep a spare
master key and the aluminum key-code
tag in a safe place. If you record the
key-code in more than one place, do not
record it in a way that can be easily
identified and associated with the vehicle.
It is wise to keep a copy of the key-code
outside of the vehicle.

If the vehicle was delivered with less than
two keys and the aluminum key-code tag,
consider having the Toyota dealer or a
qualified independent automotive locksmith
make a duplicate key before you need it.

8 Introduction

TRANSPORTATION ASSISTANCE

e realize that your confidence
in the quality and reliability

W

factor in your decision to buy a Toyota.
We also know how disruptive the loss
of transportation can be to your daily
routine. That’s why we’re pleased
to offer you the benefits of our
Transportation Assistance Policy.

Under this policy, you are eligible
for transportation assistance if your
Toyota must be kept overnight for
warranty-covered repairs. The policy
applies when your vehicle must be kept
overnight for any of the following reasons:

•

•

•

of our products was a key

The warranty repairs will take longer
than one day to complete.

The warrantable condition requires
extensive diagnosis.

The parts needed for the warranty
repairs are not readily available and
your vehicle is inoperative or unsafe
to drive.

The policy does not apply when warranty
repairs can be completed in one day but
the vehicle must be kept overnight due to
dealer or owner scheduling conflicts.

The Transportation Assistance Policy
applies for the duration of the New Vehicle
Limited Warranty. The policy applies to all
2019 model-year Toyotas sold and
serviced by authorized Toyota dealerships
in the mainland United States and Alaska.

For further details, please consult your
Toyota dealer.

INTRODUCTION

9Introduction

GENERAL WARRANTY PROVISIONS

Important: You must use the Dispute
Settlement Program (or, in California,
the CDSP) before seeking remedies
through a court action pursuant to the
Magnuson-Moss Warranty Act (the
“Act”). However, if you choose to

WARRANTY

pursue rights and remedies not created
by the Act, you are not required to use
the Dispute Settlement Program
(CDSP). You may also be required to
use the Dispute Settlement Program or
CDSP before seeking remedies under
the “Lemon Laws” of your state. Please
check this booklet and the appropriate
page of the Owner’s Warranty Rights
Notification booklet for additional
information and the requirements
applicable to your state.

Who Is the Warrantor

The warrantor for these limited warranties
is Toyota Motor Sales, U.S.A., Inc.
(“Toyota”), a California corporation, P.O.
Box 259001, Plano, Texas 75025-9001.

Which Vehicles Are Covered

These warranties apply to all 2019 model
year Tundra vehicles distributed by Toyota
that are originally sold by an authorized
dealer in the United States and normally
operated or touring in the United States,
U.S. territories or Canada. Warranty
coverage is automatically transferred at
no cost to subsequent vehicle owners.

Multiple Warranty Conditions

This booklet contains warranty terms
and conditions that may vary depending
on the part covered. A warranty for specific
parts or systems, such as the Powertrain
Warranty or Emission Performance Warranty,
is governed by the coverage set forth in
that warranty as well as the General
Warranty Provisions.

When Warranty Begins

The warranty period begins on the vehicle’s
in-service date, which is the first date the
vehicle is either delivered to an ultimate
purchaser, leased, or used as a company
car or demonstrator.

Repairs Made at No Charge

Repairs and adjustments covered by these
warranties are made at no charge for parts
and labor.

Parts Replacement

Any needed par ts replacement will be
made using new or remanufactured parts.
The decision whether a part should be
repaired or replaced will be made by the
servicing Toyota dealership and/or Toyota.
Parts scheduled to be replaced as required
maintenance are warranted until their first
replacement only.

10 Your Warranties in Detail

GENERAL WARRANTY PROVISIONS

Informal Dispute
Settlement Program

Toyota offers assistance through an
informal dispute settlement program
called the Dispute Settlement Program.
This program is administered by an
independent third party:

National Center for Dispute Settlement
P.O. Box 688
Mt. Clemens, MI 48046

Further information about this program
can be found in this booklet and the
Owner’s Warranty Rights Notification booklet.

California residents: Toyota offers you
assistance through an informal dispute
settlement program called the California
Dispute Settlement Program (CDSP). A
brochure about the program is found in
your glove box. For additional information,
call the Toyota Customer Experience Center
at [phone]. You may also contact
the CDSP directly at [phone]. Failure
to use the CDSP may affect your rights and
remedies under California’s “Lemon Laws.”

Limitations

The performance of necessary repairs and
adjustments is the exclusive remedy under
these warranties or any implied warranties.
Toyota does not authorize any person to
create for it any other obligation or liability
in connection with this vehicle.

Any implied warranty of merchantability
or fitness for a particular purpose is
limited to the duration of these written
warranties. Some states do not allow

restrictions on how long an implied
warranty lasts, so this limitation may not
apply to you.

Your Rights Under State Law

These warranties give you specific legal
rights. You may also have other rights that
vary from state to state.

WARRANTY

11Your Warranties in Detail

GENERAL WARRANTY PROVISIONS

Specific components may have longer coverage under terms of the Powertrain

Also applies to Connecticut, Delaware, Maine, Ma

Pennsylvania, Rhode Island,

ashington vehicles equipped with a California Certified

Emission Control System.

ehicles covered by this warranty are also covered by the Federal Emission Control

WARRANTY COVERAGE AT A GLANCE

WARRANTY

Warranty.

12 Your Warranties in Detail

Warranty.

ryland, Massachusetts, New Jersey, New York, Oregon,

Vermont and W

V

NEW VEHICLE LIMITED WARRANTY

WHAT IS COVERED
AND HOW LONG

Basic Warranty

This warranty covers repairs and
adjustments needed to correct defects
in materials or workmanship of any
part supplied by Toyota, subject to the
exceptions indicated under “What
Is Not Covered” on pages 14–15.

Coverage is for 36 months or 36,000 miles,
whichever occurs first, with the exception of
wheel alignment and wheel balancing, which
are covered for 12 months or 12,000 miles,
whichever occurs first.

Powertrain Warranty

This warranty covers repairs needed to
correct defects in materials or workmanship
of any component listed below and in the
next column and supplied by Toyota, subject
to the exceptions indicated under “What Is
Not Covered” on pages 14–15.

Coverage is for 60 months or 60,000 miles,
whichever occurs first.

Engine

Cylinder block and head and all internal
parts, timing gears and gaskets, timing
chain/belt and cover, flywheel, valve
covers, oil pan, oil pump, engine mounts,
turbocharger housing and all internal parts,
supercharger housing and all internal
parts, engine control computer, water
pump, fuel pump, seals and gaskets.

Transmission and Transaxle

Case and all internal parts, torque
converter, clutch cover, transmission
mounts, transfer case and all internal
parts, engine control computer, seals
and gaskets.

Front-Wheel-Drive System

Final drive housing and all internal parts,
axle shafts, drive shafts, constant velocity
joints, front hub and bearings, seals
and gaskets.

Rear-Wheel-Drive System

Axle housing and all internal parts,
propeller shafts, U-joints, axle shafts,
drive shafts, bearings, supports, seals
and gaskets.

Restraint Systems Warranty

This warranty covers repairs needed to
correct defects in materials or workmanship
of any seatbelt or air bag system supplied by
Toyota, subject to the exceptions indicated
under “What Is Not Covered” on pages 14–15.

Coverage is for 60 months or 60,000 miles,
whichever occurs first.

For vehicles sold and registered in the
state of Kansas, the warranty for seatbelts
and related components is 10 years,
regardless of mileage.

WARRANTY

13Your Warranties in Detail

NEW VEHICLE LIMITED WARRANTY

Corrosion Perforation Warranty

This warranty covers repair or replacement
of any original body panel that develops
perforation from corrosion (rust-through),
subject to the exceptions indicated under
“What Is Not Covered” on pages 14–15.

Coverage is for 60 months, regardless

WARRANTY

of mileage.

For information on how to protect your
vehicle from corrosion, refer to sections
related to maintenance and care in the

Owner’s Manual.

Towing

When your vehicle is inoperable due to
failure of a warranted part, towing service
to the nearest authorized Toyota dealership
is covered.

WHAT IS NOT COVERED

This warranty does not cover damage or
failures resulting directly or indirectly from
any of the following:

•

Fire, accidents or theft

•

Abuse or negligence

•

Misuse — for example, racing
or overloading

•

Improper repairs

•

Alteration or tampering, including
installation of non-Genuine
Toyota Accessories

•

Lack of or improper maintenance,
including use of fluids and fuel
other than those specified in the

Owner’s Manual

•

Installation of non-Genuine Toyota Parts

•

Airborne chemicals, tree sap, road
debris (including stone chips), rail dust,
salt, hail, floods, wind storms, lightning
and other environmental conditions

14 Your Warranties in Detail

•

Water contamination

This warranty also does not cover the following:

Tires

Tires are covered by a separate warranty
provided by the tire manufacturer. See
page 29.

Normal Wear and Tear

Noise, vibration, cosmetic conditions and
other deterioration caused by normal wear
and tear.

NEW VEHICLE LIMITED WARRANTY

Maintenance Expense

Normal maintenance services such as:

•

Engine tune-ups

•

Replacement of fluids and filters

•

Lubrication

•

Cleaning and polishing

•

Replacement of spark plugs and fuses

•

Replacement of worn wiper blades,
brake pads/linings and clutch linings

Vehicles with Altered Odometer

Failure of a vehicle on which the odometer
has been altered so that actual vehicle
mileage cannot be readily determined.

Salvage or Total-Loss Vehicles

Any vehicle that has ever been issued a
“salvage” title or similar title under any
state’s law; or has ever been declared a
“total loss” or equivalent by a financial
institution or insurer, such as by payment
for a claim in lieu of repairs because the
cost of repairs exceeded the cash value of
the vehicle. This exclusion does not apply to
the emission control warranties, including
Emission Control Warranty Enhancements,
or any open Safety Recalls.

Incidental Damages

Incidental or consequential damages
associated with a vehicle failure. Such
damages include but are not limited to
inconvenience; the cost of transportation,
telephone calls and lodging; the loss of
personal or commercial property; and the
loss of pay or revenue.

Disclaimer of Extra
Expenses and Damages

The performance of necessary repairs
and adjustments is the exclusive remedy
under this warranty or any implied
warranty. Toyota does not authorize
any person to create for it any other
obligation or liability in connection with
this vehicle. Toyota shall not be liable
for incidental or consequential damages
resulting from breach of this written
warranty or any implied warranty. Any
implied warranty of merchantability or
fitness for a particular purpose is limited
to the duration of this written warranty,
except in states where this limitation
is not allowed.

WARRANTY

15Your Warranties in Detail

NEW VEHICLE LIMITED WARRANTY

DISPUTE RESOLUTION

If a dispute arises regarding your warranty
coverage, please follow the steps
described under “If You Need Assistance”
on page 5. Please note that you must use
the Dispute Settlement Program (or, in
California, the CDSP) before seeking
remedies through a court action pursuant
to the Magnuson-Moss Warranty Act. You

WARRANTY

may also be required to use the Dispute
Settlement Program or CDSP before
seeking remedies under the “Lemon Laws”
of your state. Please check the appropriate
page of the Owner’s Warranty Rights
Notification booklet (located in your glove
box) for the requirements applicable to
your state.

16 Your Warranties in Detail

FEDERAL EMISSION CONTROL WARRANTY

WHAT IS COVERED
AND HOW LONG

Emission Defect Warranty

Toyota warrants that your vehicle:

•

Was designed, built and equipped to
conform at the time of sale with
applicable federal emissions standards.

•

Is free from defects in materials and
workmanship that may cause the
vehicle to fail to meet these standards.

Federal regulations require that this
warranty be in effect for two years or
24,000 miles from the vehicle’s in-service
date, whichever occurs first. However,
under the terms of the Basic Warranty,
Toyota provides coverage of three years or
36,000 miles, whichever occurs first.
Specific components may have longer
coverage under the terms of the
Powertrain Warranty. Additionally,
components marked “8/80” in the parts
list on pages 18 -19 have coverage of
eight years or 80,000 miles, whichever
occurs first.

Emission Performance Warranty

Some states and localities have
established vehicle inspection and
maintenance (I/M) programs to encourage
proper vehicle maintenance. If an
EPA-approved I /M program is in force in
your area, you are eligible for Emission
Performance Warranty coverage.

Under the terms of the Emission
Performance Warranty and federal
regulations, Toyota will make all necessary
repairs if both of the following occur:

•

Your vehicle fails to meet applicable
emissions standards as determined by
an EPA-approved emissions test.

•

This failure results or will result in
some penalty to you — such as a
fine or denial of the right to use
your vehicle — under local, state or
federal law.

This warranty is in effect for two years or
24,000 miles from the vehicle’s in-service
date, whichever occurs first. Additionally,
components marked “8/80” in the parts
list on pages 18-19 have coverage of
eight years or 80,000 miles, whichever
occurs first.

WARRANTY

17Your Warranties in Detail

FEDERAL EMISSION CONTROL WARRANTY

WHAT IS NOT COVERED

These warranty obligations do not apply
to failures or noncompliance caused by:

•

The use of replacement parts not
certified in accordance with aftermarket
parts certification regulations.

•

The use of replacement parts not

WARRANTY

equivalent in quality or design to
original equipment parts.

Provisions under the “What Is Not
Covered” section of the New Vehicle
Limited Warranty also apply to
this warranty.

WARRANTY PARTS LIST

Air/Fuel Metering System

•

Air/fuel ratio feedback control system

•

Cold-start enrichment system

•

Deceleration control system

•

Electronic fuel injection system components

–

Airflow sensor

–

Engine control module (8/80)

–

Throttle body

–

Other components

Air Induction System

•

Intake manifold and intake air surge tank

Catalyst System

•

Catalytic converter and protector (8/80)

•

Constricted fuel filler neck

•

Exhaust manifold

•

Exhaust pipe (manifold to catalyst
and/or catalyst to catalyst)

Evaporative Control System

•

Charcoal canister

•

Diaphragm valve

•

Fuel filler cap

•

Fuel tank

•

Vapor liquid separator

8/80 = C overed fo r eight years or 80,000 miles, whichever occurs first.

18 Your Warranties in Detail

FEDERAL EMISSION CONTROL WARRANTY

Exhaust Gas Recirculation
(EGR) System

•

EGR gas temperature sensor

•

EGR valve

•

Associated parts

Ignition System

•

Distributor and internal parts

•

Ignition coil and ignitor

•

Ignition wires

•

Spark plugs

Positive Crankcase Ventilation
(PCV) System

•

Oil filler cap

•

PCV valve or orifice

Other Parts Used in
Above Systems

•

Data link connector (8/80)

*

MAINTENANCE

You are responsible for performance
of the required maintenance indicated
in the Owner’s Manual and this booklet.
Toyota will not deny a warranty claim
solely because you do not have records
to show that you maintained your vehicle.
However, any failure or noncompliance
caused by lack of maintenance is not
covered by this warranty.

When maintenance and repairs are
paid for by you, these services may be
performed by you or by any automotive
service provider you choose. Toyota
will not deny a warranty claim solely
because you used a service provider
other than a Toyota dealership for
maintenance and repairs. However,

any failure or noncompliance caused by
improper maintenance or repairs is not
covered by this warranty.

WARRANTY

•

Hoses, clamps, fittings, tubing and
mounting hardware

•

Malfunction indicator light and bulb (8/80)

•

Pulleys, belts and idlers

•

Sealing gaskets and devices

•

Sensors, solenoids, switches and valves

* Warranted until first re quired maintenance under term s of the California Emission Control Warranty.

8/80 = C overed fo r eight years or 80,000 miles, whichever occurs first.

19Your Warranties in Detail