Topcom DESKMASTER 510i User Manual
DESKMASTER
USER GUIDE
Deskmaster
Congratulations for purchasing the ISDN Deskmaster .
Regardless whether you use this ISDN phone in private or
business environment, it will always offer outstanding phone
comfort and will support you to intelligently administrate and
control your phone calls.
One of the main features of the phone is the logically structured user guidance and the adaptability to your personal
phone usage requirements. The Deskmaster’s display will
inform you about the actual operation mode and simplifies
the usage with menu keys of which the assigned functions are
shown in the display above.
The Deskmaster 510i with integrated data port additionally
offers access to On-line Services and Internet with ISDN speed
(64 Kbit/s) and once again increased operation comfort for
phone control and administration from the PC.
The Deskmaster 520i with the integrated analog port (a separate product configuration) offers the connection of standard
analog terminals to the ISDN Deskmaster, such as an analog
phone, a G3 fax terminal or a cordless telephone with base
station.
Please take a few moments to try out all functions of this ISDN
phone, in order to learn about the whole set of features and
potential usages.
As mandatory reading, please consult the following sections,
to ensure familiarization:
• General Remarks
• Establishing a Phone Call
• Dialing quickly and with comfort.
For a quick introduction, we suggest you to consult the Quick
Operation Guide and the Menu/Function Overview at the
back.
DeskmasterDeskmaster
I
Mains inlet
520i only
Connector for ISDN cable
V.24 connector
(PC-connection)
510i and 520i only
Analog port
520i only
FUNCTION KEYS
To quit an active function and return to the menu level above, to
end a procedure started or a programming sequence.
Selection/confirmation of the menu item offered in the display.
1. To go to the previous available menu item.
2. Correction of an entry (last character).
Connector for
headset
Connector
for handset
Microphone for hands
free speaking
DISPLA Y
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1st Line
In idle state, date and time will be displayed.
During a connection, the number of the called party will be displayed.
In case of a function selection, the main menu will be displayed.
2nd Line
When programming, the selected function will be displayed. The function offered can be
selected using the OK key. Additional submenus will be indicated by an arrow in the right
corner of the line. Use the arrow keys assigned to the display to go to the right submenu.
During a connection, the call charges will be shown in the right part of the display line, if
available on your ISDN line.
An up-arrow sign ( ) at the right side of the display line is the symbol for an activated So
bus. This could be the analog port, the V.24 port or any other terminal connected to the So
Bus being activated.
The floppy disk sign ( ) at the right side of the display is the symbol for an activated Bchannel for data via the V.24 interface.
To go to the next available menu item.
Last number redial key.
Increase loudspeaker volume.
Decrease loudspeaker volume.
Loudspeaker ON/OFF for Hands Free, Group Listening.
Flash key: Earth/Transfer/Hold.
List of unanswered calls.
LED flashing = new call(s) stored.
Info key.
LED flashing = feature programmed.
In idle state:
Function key. Direct function selection with 3 digit code.
In connected state:
Mute key. Will enable and disable the microphone(s) of the phone.
II
III
DeskmasterDeskmaster
TABLE OF CONTENTS
GENERAL REMARKS.............................................1
Connection.........................................................1
Place..................................................................2
Security Notes....................................................2
Cleaning.............................................................3
Disconnecting the Line Cord(s) from the Phone..3
USER INTERFACE CONCEPT.................................4
ESTABLISH A PHONE CALL ..................................6
Outgoing Calls...................................................6
Incoming Call.....................................................6
Call Log..............................................................6
Room Listening..................................................7
Hands Free Speaking..........................................7
Preparatory Dialing............................................8
DTMF Dialing.....................................................9
D Channel Signalling..........................................9
DIALING WITH COMFORT..................................10
Last Number Redial..........................................10
Extended Last Number Redial...........................10
Dialing from the Phone Book............................11
Dialing from the Notebook...............................12
DURING A PHONE CALL....................................14
Hold the Line (Broker, Conference)...................14
Parking a Connection.......................................17
INCOMING CALL DURING A CONNECTION ........19
A 2nd Incoming Call (Call Waiting)...................19
PERSONAL CONFIGURATIONS............................21
Call Diversion (Call Forwarding).......................21
Phone Barring...................................................23
Hotline Calls.....................................................24
Call Log............................................................25
Displaying the Selected Features......................26
Direct Feature Access.......................................27
RINGER CONFIGURATIONS................................28
Quiet Function (Do-Not-Disturb).......................28
Call Filter.........................................................29
Setting Ringing Tone and Volume.....................31
Special Ringing Tone........................................32
APPOINTMENT FUNCTION.................................34
Displaying Appointments.................................34
Scheduling a New Appointment.......................35
Changing or Deleting an Appointment.............36
Expiry of an Appointment................................36
DISPLAYING CALL CHARGES..............................38
Review the Stored Charge Information.............38
Call Charge Display During a Connection.........38
Call Charge Display at the End
of a Connection................................................38
PROGRAMMING AND CONFIGURATIONS............39
Programming the Phone Book..........................39
Programming the Notebook Record(s)
During a Call....................................................42
Programming Password Protection...................43
Programming
Multiple Subscriber Numbers (MSN).................45
Caller ID Display Configuration
(Number, Name, OFF).......................................48
User to User Signalling (UUS)............................49
DATA INTERFACE..............................................50
INTERNET CONNECTION...................................51
Software Installation.........................................53
PC Telephony...................................................53
Data Access with Modem Commands...............55
DESKMASTER 520i ANALOG INTERFACE............56
Configuration Overview...................................57
AB Port Status..................................................57
TROUBLESHOOTER ..........................................58
APPENDIX.........................................................59
Modem Commands (AT Commands).................59
RESULT CODES..................................................61
External Interfaces (Microsoft TAPI,
CAPI, DDE and ODBC).......................................63
ERRORMESSAGES.............................................64
QUICK OPERATION GUIDE.................................66
MENU / FUNCTION OVERVIEW..........................67
GENERAL REMARKS
This handbook contains the necessary information for the operation of 3 types of ISDN telephones, all belonging to the Deskmaster family:
• Deskmaster 500i: Basic phone (without local interface ports);
• Deskmaster 510i: Phone with data port (V.24);
• Deskmaster 520i: Phone with data port and analog port (external adaptor included).
Information related to a particular version is indicated in the text, where applicable.
Connection
You connect the phone by plugging the connector of the phone line cord into one of the
wall outlets of your ISDN access (So Bus).
ISDN wall outlet
Analog extensions
V.24 port
Connectors at the back
side of the phone
Mains inlet
AB port (Deskmaster 520i only)
ISDN line port
PC COM port
(Deskmaster 520i only)
IV
1
DeskmasterDeskmaster
Place
Cleaning
For the placement of your phone, please ensure:
• Do not place the phone in an area where it may come into contact with water and chemicals.
• Plastic support pads of the phone:
The equipment has been manufactured for usage in normal environments. Chemical
influences from the area, in which you place the phone (chemicals used for the maintenance of furniture) may have an impact on the plastic pads. This may then result in
unwanted damage to the furniture surface.
In the environment of new or refreshed furniture, we therefore suggest you to place the
phone on a nonskid mat (cloth etc.).
• Hands free speaking:
The hands free facility enables communication with the handset on hook. Other persons
in the room may then participate in the phone call. In order to achieve best hands free
quality, please mind the following:
The environment of the phone should not be covered by subjects such as piles of paper,
coffee pots etc.
It is suggested to ensure a free area of at least 15 cm at the front right part of the phone.
Security Notes
The ISDN Deskmaster has been manufactured in accordance with EN60950 :1992. The
adaptor supplied with the analog port version is also in accordance with EN60950.
The plug may only be operated at 230V mains supply. Please verify that the isolation of the
adaptor is neither damaged nor defective.
The phone can be cleaned without any problem. Please ensure the following:
• Wipe the phone with a damp cloth or use antistatic material.
• Never use a dry cloth for cleaning.
(Static electricity may lead to electronic defects.)
Please take care that no liquid gets inside the equipment (switches and contacts may be
damaged).
Disconnecting the Line Cord(s) from the Phone
• Press the lock towards the plug.
• Simultaneously pull the plug at the cord out of the telephone.
Attention
During operation, dangerous voltages may be generated in the phone. Do not
try to open the phone. The phone contains no parts, which could be repaired
by the customer. The supplier does not assume any liability for usages outside
the warranty and safety regulations.
2
Note
The same procedure is also applicable for the analog port cable.
3
DeskmasterDeskmaster
USER INTERFACE CONCEPT
The ISDN Deskmaster implements a few mechanisms to simply control the phone:
• All information is displayed in the 2 lines by 20 characters display. In addition, 2 LEDs
indicate the presence of unanswered calls ( sign) and programmed features ( sign).
• Below the display, 5 function keys are allocated to control the phone through the display guidance:
• The “ ” and “ ” keys will navigate through the menu structure. Always one menu
will be displayed at a time.
• The “OK” key will select the function offered by the menu or open a submenu level,
if available. A submenu is indicated by the “ ” sign immediately following the func-
tion name.
• The “ESC” key will leave the current menu level or function without performing any
commands and return to the previous level.
• The key will provide direct access to the built-in phone book.
• Another method to quickly access a menu is by searching the function by name. As all
menus within a menu level are arranged in alphabetical order, they can be accessed by
typing the first character of the function name required:
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(= 3 x 8 from the
keypad)
330 V.24-port
Note
Sometimes, the information available for the display may be longer than a dis-
play line (e.g. UUS messages etc.). This will be indicated by arrow symbols
( ) at the end of the display line. The remaining text can be viewed (horizonally scrolled) by holding longer than 3 seconds the right (or left) arrow key
below the display.
ESCV
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210 tone ringer
Function code
For users already familiar with the features of the phone, direct menu access mechanisms
are provided:
• Each menu item (function) is displayed with a 3 digit function code in front of the function name (display of function codes can be switched off). The menu/function can be
directly accessed by pressing the Function key “ ” (left side of the dialing keypad), followed by the function code required, entered from the dialing keypad:
e.g.: 2 1 0
4
Function name
ESC
Submenu indication
When the visual indicators (LEDs) for unanswered calls ( sign) or programmed feature
information ( sign) are lit, the corresponding function
keys (left to the dialing keypad) can be pressed to display the information. Any further
action may then be completed using the menu control keys below the display as described
above.
The following sections describe the available functions and menus in more detail and
explain you how to navigate through the menu system.
See Appendix “Menu/Function Overview” for a list of menus and functions.
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DeskmasterDeskmaster
ESTABLISHING A PHONE CALL
Group Listening
Outgoing Calls
Incoming Calls
Lift handset (off hook).
Wait for dial tone.
Dial calling party number.
Talking ...
Replace handset (on hook).
The number dialed will remain stored for redialing.
Call offer.
Lift handset (off hook).
Please dial_
0 7 1 1 8 3 9 8 2 6 1
r i n g i n g
0 7 1 1 8 3 9 8 2 6 1
c o n n e c t e d
Wed 01. Jan 97 0:39
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0 7 2 3 1 4 7 1 1
c a l l i n g
0 7 2 3 1 4 7 1 1
c o n n e c t e d
During a call, the loudspeaker/hands free key may be pressed to switch ON the loudspeaker.
Subsequent depression of the key will switch OFF the loudspeaker.
Connection state.
Loudspeaker ON.
Loudspeaker OFF.
0 7 1 1 8 3 9 8 2 6 1
c o n n e c t e d
0 7 1 1 8 3 9 8 2 6 1
c o n n e c t e d
0 7 1 1 8 3 9 8 2 6 1
c o n n e c t e d
Hands Free Speaking
Using Hands free, you may communicate using the built-in microphone and loudspeaker,
without lifting the handset.
Press hands free key.
Wait for dial tone.
Dial phone number.
Talking ...
Please dial_
0 7 1 1 8 3 9 8 2 6 1 _
r i n g i n g
0 7 1 1 8 3 9 8 2 6 1
c o n n e c t e d
Call Log
The information for up to 20 unanswered calls (e.g. during absence) will be stored. A LED
(marked with an envelope) will indicate the presence of call log information. The information can be reviewed by pressing the function key with the same symbol.
6
Hands free OFF:
Lift handset (off hook).
0 7 1 1 8 3 9 8 2 6 1
c o n n e c t e d
7
DeskmasterDeskmaster
Hands free ON again:
Keep hands free pressed and
replace handset on hook.
0 7 1 1 8 3 9 8 2 6 1
c o n n e c t e d
DTMF Dialing
During a connection, the keypad is available for DTMF signals, e.g. to control a distant
answering machine.
Depending on the key pressed, different tone frequences will be transmitted.
End connection:
Press hands free key.
Note:
With high background noise, no speech may be received. In this case it is bet-
ter to use the handset, otherwise your calling partner might not understand
you.
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Preparatory Dialing
The called party number can be entered, before the handset goes off hook. This enables
you to check and possibly change the phone number entered prior to transmission.
Wed 01. Jan 97 0:39
Idle state.
Dial phone number.
Correction of number:
Each depression of the key will
delete the last character and
place the cursor to new position.
TO P C O M
0 7 1 2 _
0 7 1 _
Connection state.
Enter the control codes from
the dialing keypad (e.g. “1234”)
0 7 1 1 8 3 9 8 2 6 1
c o n n e c t e d
0 7 1 1 8 3 9 8 2 1 1 2 3 4
c o n n e c t e d
D Channel Signalling
The Deskmaster allows certain network functions by entering function codes. The system
(PBX or network) will then respond by sending display messages to the phone or generating audible information.
Function codes will always be entered from idle state.
The sequence typically starts with the * character and ends with the # character. In
between, a sequence of digits and # characters may occur.
Idle state.
Dial keypad number.
Lift handset or press hands free key to start dialing.
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* 9 9 2 # 1 2 1 3 #
Change and continue dialing.
Lift handset or press hands free key to start dialing.
8
0 7 1 1 8 4 5 2 1 5
System response:
For the details of keypad codes available/required for your special system, please consult
the documentation provided by your system supplier.
A Message fro m
S y s t e m
DeskmasterDeskmaster
9
DIALING WITH COMFOR T
Dialing from the Phone Book
Last Number Redial
You can automatically redial the last manually dialed number, e.g. because the called subscriber was busy or did not answer the call.
Handset offhook or
hands free key pressed.
Press redial key.
Note:
Last number redial is also possible during preparatory dialing.
Memory numbers are not stored to the redial register and thus cannot be redi-
aled using the last number redial feature.
Please dial_
0 7 1 1 8 3 9 8 2 6 1 _
r i n g i n g
Extended Last Number Redial
The last 10 manually dialed phone numbers are stored in a redial list. With the phone in
idle state, this list may be stepped through by subsequent depressions of the redial key.
The entry displayed will be dialed when the handset goes off hook or the hands free key
is pressed.
Repeatedly press redial key
until the desired entry is
displayed.
Lift handset or
press hands free key.
0 1 2 3 4 5 6 7 8 9 _
0 7 1 1 8 3 9 8 2 6 1
r i n g i n g
The phone includes a phone book with up to 100 entries. Each entry consists of a name
(up to 20 characters) and a phone number. The phone number may contain subaddress and
the information for a closed user group.
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290 telephone book
A _ C O M PA N Y
OK
Phone in idle state.
RIGHT arrow to go to the menu.
(Function code “290” will be
displayed optionally.)
Select telephone book,
1st entry will be displayed.
0 7 2 3 1 9 8 7 6 5
OR press the phone book key.
TO P C O M
0 7 2 3 1 3 9 6 4 1 0
A – Z
SCROLLING:
With each keystroke on the
arrow keys, you can scroll
the entries.
SEARCHING:
If a character is entered, the first entry starting with that character will be
selected from the phone book and the cursor moves a step to the right.
Entering the following characters, the search becomes more and more precise.
Pressing the RIGHT arrow key will display the next entry and switch off the
search function.
Entry of characters will be through the dialing keypad. A single character
assigned to a key will be selected by subsequent depression of the key with
short intervals.
(See also “Programming the phone book”. )
CHANGES:
If the LEFT arrow key is pressed during search mode, the last entered char-
acter will be deleted (UNDO).
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DeskmasterDeskmaster
The phone number displayed
will be selected for preparatory
OK
Notes:
Lifting the handset off hook or pressing the hands free key, the entry will be
dialed directly from the phone book.
Pressing the ESC key will stop phone book access.
dialing. This may be used to
add dialing digits e.g. for
dialing to an extension.
0 7 2 3 1 3 9 6 4 1 0 _
Dialing from the Notebook
The notebook function offers an extended, comfortable type of redialing. The phone numbers stored remain available for further calls.
10 register entries (notes) are provided for this feature.
(See also “Programming the notebook registers”.)
Phone in idle state.
Go to the note book menu.
(Function code “170” will be
displayed optionally.)
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TO P C O M
170 note book
OK
Select note.
Note 2: 0711123456
c h a n g e
RIGHT arrow to go to the
next option.
Confirm deletion with OK.
RIGHT arrow to go to the
next option.
OK
The last empty entry will always be offered as “new note” until all records are occupied.
During a connection, the phone number of the connected party may be stored in the next
free notebook record.
An error message “note book full” will be displayed, if all records are occupied.
Change the entry.
Note 2: 0711123456
d e l e t e
Note 2: 0711123456
c h a n g e
Note 2: change
2 : 0 7 1 1 1 2 3 4 5 6 _
OK
Select notebook,
1st entry will be displayed.
SCROLLING
With each keystroke on the
arrow keys, you can scroll
the entries. If not all notes are occupied, the last entry will be displayed as
“new note”.
Lifting the handset off hook or pressing the hands free key, the entry will be
dialed from the notebook.
note book
1: 07231396410
note book
2: 0711123456
1312
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DURING A PHONE CALL
Broker
HOLD THE LINE (BROKER, CONFERENCE)
During a phone call, you can hold your conversation to have another call with a second
subscriber. Finishing the latter, you can return to the first connection to continue your conversation.
Establishing a Second Call
Connection state.
R
Press the flash key (“R”).
The ongoing call is on hold and
you can now establish another
call.
Dial phone number for 2nd
call, the subsciber will be
called.
If the subscriber does not answer the call or you want to end the second call:
0 7 1 1 8 3 9 8 2 6 1
c o n n e c t e d
Please dial_
0 7 2 3 1 3 9 6 4 1 0 _
r i n g i n g
You have established a second call and you want to switch between both calls:
2nd call active, 1st call on hold.
0 7 2 3 1 3 9 6 4 1 0
c o n n e c t e d
R
R
Press the flash key “R”.
Connected to the 1st call.
Press the Flash key “R”.
Connected to the 2nd call.
0 7 1 1 8 3 9 8 2 6 1
c o n n e c t e d
0 7 2 3 1 3 9 6 4 1 0
c o n n e c t e d
3 Party Conference
You may connect yourself and both your calling partners to a 3 party conference:
2nd call active, 1st call on hold.
0 7 2 3 1 3 9 6 4 1 0
c o n n e c t e d
Go to the menu function
conference.
410 confere n c e
Press RIGHT arrow.
(Function code “400” will be
displayed optionally.)
OK
Note:
If the handset is placed ON HOOK during the connection with the second call
or you disconnect this call using the hands free key, both communications will
be broken.
The second call will be broken and the first call will be reconnected.
400 disconnect call
1st call 2nd call
OK
The first Caller ID shown is always the call that was active prior to switching to conference.
Switch to conference.
You can now speak to both
calling partners simultaneously.
0 7 2 3 1 3 9 6 4 1 0 + 0 7 1 1 8 3 9
8 > c o n f e re n c e
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During a conference, you can activate the following functions, using the menu keys (left
and right arrows):
PARKING A CONNECTION
Within an ISDN bus, a call can be parked temporarily, in order to:
Menu Function
back to call 1 The conference situation will be released.
You are again connected to the 1st call.
The 2nd call is placed on hold.
back to call 2 The conference situation will be released.
You are again connected to the 2nd call.
The 1st call is placed on hold.
disc. call 1 The conference situation will be released.
The connection with the 1st call will be broken.
You will be connected to the 2nd call.
disc. call 2 The conference situation will be released.
The connection with the 2nd call will be broken.
You wil be connected to the 1st call.
All connections will be broken.
• Resume the call some time later;
• Resume the call at another phone;
• Unplug the phone to plug it in another wall outlet of the installation.
The parking duration may not exceed 2 minutes.
Parking a Call
Connection state.
Go to the menu item park call .
(Function code “480”
will be displayed optionally.)
OK
Enter an ID number
(2 digits).
You have to enter an ID number, because it is possible to park several calls
within an ISDN bus.
OK
0 7 1 1 8 3 9 8 2 6 1
c o n n e c t e d
480 park call
Park call
Id: 1_
ON HOOK or press
hands free key.
The call is now parked.
Fre 21. Feb 98 17:26
To p c o m
1716
DeskmasterDeskmaster
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