What’s in this guide? Getting started Making calls Adjusting Movi Settings Troubleshooting
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U s e r G u i d e
TANDBERG Movi version 2.0
www.tandberg.com
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What’s in this guide? Getting started Making calls Adjusting Movi Settings Troubleshooting
What’s in this guide?
What’s in this user guide?
Read this before you start
How to use this document ............................ 3
Before you start ............................................ 3
System requirements .................................... 3
Multimedia device requirements .................... 3
Sign in
Before you start, you need: ........................... 4
The process of signing in .............................. 4
To sign out or exit Movi ................................. 4
Start making calls
Make a call with the Search field ................... 5
Make a call by using the My contacts button . 5
End a call ...................................................... 5
Make a call by using the Recent calls button . 6
Make a call by using a SIP URI ...................... 6
Incoming calls ...............................................6
Clear the Recent calls list .............................. 6
Key pad/DTMF .............................................. 7
Using Movi outside your office....................... 7
Adjust your Movi application window
Minimize Movi ..............................................11
Maximize Movi .............................................11
Restore Movi ................................................11
Fullscreen .....................................................11
Close Movi ..................................................11
Presence in Movi ......................................... 12
Settings for Movi
Adjust your network settings ....................... 13
Adjust video resolution ................................ 13
Automatic start up of Movi .......................... 13
Change ringtone ......................................... 14
Restrict incoming calls ................................ 14
Troubleshoot
Call status information ................................. 15
Jagged video .............................................. 15
Slow PC ...................................................... 16
Next steps
Selfview ........................................................ 8
Turn camera on/off ........................................8
Turn microphone on/off ................................. 8
Adjust speaker volume .................................. 8
Add a contact to My contacts list .................. 9
View call quality ........................................... 10
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What’s in this guide? Getting started Making calls Adjusting Movi Settings Troubleshooting
Getting started
Read this before you start
Movi is a PC application that makes it possible for you to do video
conferencing directly from your PC without any separate video conferencing
equipment.
How to use this document
The pages are organized in a sequence that reflects what we think you would
like to start with after you have signed in for the first time. You can also use
the table of content and search for the action you want to perform.
Before you start
Have the Movi software installed. This is usually made available to you by the
administrator of your company’s IT department. The administrator will have
assigned to you a user name and a password.
To have video and audio during your calls with Movi, you need a web
camera/microphone installed on your PC.
For Movi to work, you need to have the application open and be signed in.
System requirements
Processor•
Any processor supporting SSE2 (e.g. Pentium IV) or better.
Memory•
512MB RAM or more.
Operating System•
Windows XP SP2 and later or Windows Vista.
Connection• IP network connection (broadband, LAN, wireless)
At least 64 kbps for audio connection, or at least 128 kbps for video
connection.
Sound card•
Full-duplex, 16-bit or better.
Multimedia device requirements
Microphone•
Every microphone works well with Movi. Be aware that some cameras
have built in microphones.
Camera•
Movi works with most common web cameras.
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What’s in this guide? Getting started Making calls Adjusting Movi Settings Troubleshooting
Getting started
Sign in
Before you start, you need:
A mail from your administrator with the address and instructions on how to •
download the Movi application.
A webcam/microphone connected to your PC.•
The process of signing in
Follow these steps to sign in:
Enter your User name e.g. firstname.lastname.1.
Enter your Password.2.
Select Remember my User name or Remember my Password if you want 3.
this service from Movi. Take into consideration your company’s security
policy, if you share computer with someone else.
Click 4. Si g n in.
Forget me
The link Forget me clears username and password fields in the Sign in
window. This makes it possible for a different user to quickly clear the fields
and sign in to Movi
Sign in with a different presence status
This button makes it possible for you to sign in with the presence status of
you own choice. For more information on presence, see section Presence in
Movi
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To sign out or exit Movi
To sign out, click the Pr e S e n c e button and select Si g n o u t . Sign out keeps
your Movi active.
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2
To sign out and exit Movi, click the Pr e S e n c e button 2 and select ex i t .
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What’s in this guide? Getting started Making calls Adjusting Movi Settings Troubleshooting
Making calls
Start making calls
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Make a call with the Search field
By entering a name in the Search field, Movi sends a query request to the
database and displays matching results.
To make a call:
Start entering the name in the 1. Search field.
Select name 2.
Click the 3. ca l l button, double-click the name or press en t e r
If the person you are calling is present and accepts the call, the call will be
set up.
2
Make a call by using the My contacts button
My contacts is a list you make yourself. To add to the My contacts list, see
the section Add a contact to My contacts list.
1
2
To make a call:
Click 1. My c o n t a c t S
Select name. 2.
Click the 3. ca l l button, double-click the name or press en t e r
If the person you are calling is present and accepts the call, the call will be
set up.
3
End a call
When the call is over, click the en d c a l l button. The remote side (the called
person) can also end the call.
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What’s in this guide? Getting started Making calls Adjusting Movi Settings Troubleshooting
Making calls
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Make a call by using the Recent calls button
Recent calls is a list of your latest calls.
To make a call:
Click 1. re c e n t c a l l S
Select name. 2.
Click the 3. ca l l button, double-click the name or press en t e r
If the person you are calling is present and accepts the call, the call will be
set up.
2
Make a call by using a SIP URI
By typing a SIP URI in the Search field, you can directly dial to another Movi,
endpoint or a conference.
3
Incoming calls
When someone calls you, Movi displays a pop-up window above the SysTray
that gives you the possibility to answer, reject or ignore the call.
Click • an S w e r and the call will be set up.
Click • re j e c t if you do not wish to accept the call.
Use the • x (Close) in the upper right corner of the pop-up window to ignore
an incoming call. Ignoring an incoming call does not show the caller that
you have ignored the call.
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Clear the Recent calls list
To clear the re c e n t c a l l S list, click the re c e n t c a l l S button and click the link
cl e a r h i S t o r y in the lower right corner of the list.
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What’s in this guide? Getting started Making calls Adjusting Movi Settings Troubleshooting
Making calls
Key pad/DTMF
DTMF - Dual-tone multi-frequency (DTMF) signaling is used for telephone
signaling over the line in the voice-frequency band. This means that there will
be sent a tone representing the number clicked on the key pad.
There are several situations where you will need the tone based key pad.
E.g:
If you are to log in to a password protected conference, you will be prompted
for a number. Bring up the key pad and click the required number.
If you are to set up a new conference using equipment that requires DTMF.
It can also be used if you are calling a voice system where you need to use
dial tones to navigate menus (e.g. “To speak to an operator, please press 1” ).
To bring up the key pad and enter a number:
Click the • Ke y P a d
1
Enter the required number•
Note: The key pad cannot be used to enter numbers in the Search field or in
any way write a number.
Using Movi outside your office
It is possible to use Movi outside your office and intranet.
If you are not able to use your Movi on the public internet, contact your
network administrator.
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What’s in this guide? Getting started Making calls Adjusting Movi Settings Troubleshooting
Making calls
Next steps
1
Selfview
By clicking Se l f v i e w , you toggle selfview mode. This is possible to do before
you start a call and during a call.
2
Turn camera on/off
Switch your camera on and off by clicking the ca M e r a button.
If you switch the camera off during a call, Movi will continue to show the
last video frame as a still image or a static poster on the far end system. It is
possible to restart the camera by clicking the ca M e r a button again.
If you switch the camera off before you make a call, there will be no video on
the far end system. It is then possible to turn the camera back on during the
call.
1 2 3 4
1 2 3 4
3
Turn microphone on/off
Mute your microphone by clicking the Mi c r o P h o n e button. To switch the
microphone back on, click the button again.
If you turn the microphone off before making a call, it is possible to click the
icon and turn it on again during the call.
4
Adjust speaker volume
To adjust volume, mouse over the lo u d S P e a K e r icon. The volume indicator
can be dragged down to decrease volume or up to increase volume.
Your loudspeaker can be turned off by either dragging the indicator all the
way down the slide or toggle your loudspeaker on and off by clicking the
icon.
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What’s in this guide? Getting started Making calls Adjusting Movi Settings Troubleshooting
Making calls
Add a contact to My contacts list
The My contacts list is a list of persons you want quick access to. There are
two alternatives to add contacts to the list:
1
Add a contact with the Search field
Type the name of the person you are going to call in the 1. Search field.
Move your cursor down to the person’s name and click once on the name.2.
The link ad d t o M y c o n t a c t S appears.
Click 3. ad d t o M y c o n t a c t S .
Click 4. Sa v e , optionally edit the name of your contact.
2
Add a contact with the My contacts button
Click 1. My c o n t a c t S
Click 2. ad d n e w c o n t a c t
Enter name of contact3.
Click 4. Sa v e , optionally edit the name of your contact.
3
Add a contact with the Recent calls button
The Recent calls list can contain up to 128 of your recent calls. It builds up
automatically.
Use it to re dial. It works in the same manner as dialing with the Search field
and the My contacts list.
It is possible to add persons from the Recent calls list to the My contacts list.
Click 1. re c e n t c a l l S
Move your cursor down to the person’s name and click once on the name.2.
The link ad d t o M y c o n t a c t S appears.
1
2 3
Click 3. ad d t o M y c o n t a c t S .
Click 4. Sa v e , optionally edit the name of your contact.
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What’s in this guide? Getting started Making calls Adjusting Movi Settings Troubleshooting
Making calls
View call quality
1
Quality indicator
Reduced video or sound quality during a call can have several reasons and
can be solved differently according to symptoms. To improve your networkand video settings see section Adjust your network settings or section
Trouble s hooter.
The indicator in the lower right corner gives you an indication on the current
network performance. The indicator has three levels:
Normal
Reduced
Critical
The indicator is gray when you are not in a call.
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2
Call status information
Call status information is a window containing technical information.
E.g. information about
call rate, •
video; protocol, resolution,•
audio; protocol, channel rate, packet loss.•
The button is only available when in a call. It is for example used to supply
your administrator with information. There are no adjustable fields.
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What’s in this guide? Getting started Making calls Adjusting Movi Settings Troubleshooting
Adjust Movi
Adjust your Movi application window
You have the possibility to alter the view of your Movi and your video window.
E.g. while not in a call, your Movi can be minimized to your SysTray or toolbar.
In other situations Movi can be expanded to the whole screen.
1
Minimize Movi
By clicking Mi n i M i z e , Movi minimizes to the Toolbar.
2
Maximize Movi
By clicking Ma x i M i z e , Movi will maximize the application window and fill your
whole screen. All functionality is still available.
2
Restore Movi
By clicking re S t o r e , Movi will restore the application window to the last size
you set for the window before you maximized.
3
Fullscreen
In Fullscreen mode the video fills the entire screen. Menus, toolbars and
window controls are hidden.
4
Close Movi
By clicking cl o S e , Movi closes your application window. You will still be able
to receive calls.
Movi is now stored in your computer’s SysTray in the lower right corner on
your computer screen. Your current presence status will be displayed on
top of the Movi icon in your SysTray. To restore the Movi window, double
click the Movi icon.
Note: To exit Movi, see Presence in Movi
1
4
2
2
Maximize
Restore
Note: Fullscreen mode is available only when Movi is in a call or when
Selfview is turned on.
Enter Fullscreen mode by clicking fu l l S c r e e n or by double clicking the video.
To exit Fullscreen mode and return to normal view, double click the fullscreen
video or press eS c .
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What’s in this guide? Getting started Making calls Adjusting Movi Settings Troubleshooting
Adjust Movi
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Presence in Movi
Presence indicates a users online status. Your chosen presence is reflected
in other peoples’ contact lists and in the Search field you will see other users
status when entering a name. The status is a combination of an icon and
text. You can also see your contacts’ current presence in your My contacts
list.
You can manually set you presence by clicking the Pr e S e n c e button.
The alternatives are: Online, Away, Busy, Appear offline.
Your presence will automatically be set to:
Busy in a call• when you are in a call.
Note: If your presence is set manually, it will not change when you are in a
call.
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Explanation of icon and text displayed:
Green icon, text • Online – online Movi user.
Green icon, text • Registered – Connected Endpoint.
Green ring icon, text • Away – Manually set by user.
Red icon, text • Busy in call – Automatically set by Movi when user is in call.
Red icon, text • Busy – Manually set by user. The user will not hear ring
tone, but can still accept calls by the pop up window.
Grey icon, text • Offline – User automatically set to offline when signed out,
Movi exited or manually set to appear offline. When you are manually set
to appear offline, you will not hear ring tone, but can still accept calls by
the pop up window.
Grey icon, text • No status – No presence information is available for this
user. User may be offline or online.
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What’s in this guide? Getting started Making calls Adjusting Movi Settings Troubleshooting
Settings
Settings for Movi
Adjust your network settings
Your Movi comes with network settings pre-set. If you are experiencing
jagged video or sound or if you are using your Movi on a different location
than you normally do, you might need to adjust your settings.
By setting bandwidth and video resolution to fit your network and computer
capabilities Movi will present to you a more coherent video and sound.
Click 1. Se t t i n g S 1
Select 2. ne t w o r K
2
Adjust Max incoming bandwidth3.
Click 4. oK
Adjust video resolution
Your Movi comes with video settings pre-set. If your other applications are
running too slow or your CPU usage is close to 100%, you can adjust your
video resolution.
Click 1. Se t t i n g S 1
Select 2. vi d e o
3
Adjust video resolution3.
Click 4. oK
Automatic start up of Movi
To have Movi start up when you log on to your PC, follow these steps:
Click 1. Se t t i n g S
Select 2. aP P l i c a t i o n
Check the Start TANDBERG Movi at Windows logon check box3.
Click 4. oK
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4
1
4
3
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What’s in this guide? Getting started Making calls Adjusting Movi Settings Troubleshooting
Settings
Change ringtone
To change ringtone, follow these steps:
Click 1. Se t t i n g S
Select 2. no t i f i c a t i o n S
1
2
Use the drop down menu and select one of the alternatives3.
Try the tone by clicking the 4. Pl a y button
Click 5. oK
Restrict incoming calls
You have the possibility to decide when and how Movi shall notify you when
calls come through. The alternatives to check are:
Do not play notification when I am busy. •
If you have set your presence to Busy, Movi will not play the ring tone.
Do not play notification when I am in a call. •
If you are in a call already, Movi will not play the ring tone.
Enable tray icon notifications. •
When you have minimized your Movi to the SysTray (see Adjust your Movi
application window), Movi will still display an incoming call pop up box and
play the ringtone.
1
To set the Notifications, follow these steps:
Click 1. Se t t i n g S
Select 2. no t i f i c a t i o n S
1
2
Check your preferred settings3.
Click 4. oK
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What’s in this guide? Getting started Making calls Adjusting Movi Settings Troubleshooting
Troubleshooting
Troubleshoot
To troubleshoot in Movi you need Call status 1 in addition to your
symptoms. This information is available with the Call status button. Some of
the information tells you what is actually wrong and some of the information
indicates where you can adjust to have better quality when using Movi.
The quality of sound and video is also influenced by factors that you cannot
adjust through Movi; your camera quality, your network capabilities, your pc’s
capacity. The quality of what you receive is also influenced by the capacity of
the other party of the conversation.
Call status information
Call rate - Indicates the maximum bandwidth that Movi is allowed to use for
sending or receiving data. This is configurable through the Settings.
Resolution – The higher, the better. Camera capabilities and call rate are two
main factors in deciding what will be the resolution. Remember that to high
resolution compared to your network capabilities might also reduce quality.
Channel rate – The amount of video/audio information being sent/received.
The actual bandwidth will be a little higher due to control information that
is sent as well. If the video channel rate plus the audio channel rate is
dramatically smaller than the call rate, it’s due to either experiencing packet
loss, or the camera providing information at less than 30fps.
network performance. The indicator has three levels:
Normal
Reduced
Critical
The indicator is gray when you are not in a call.
It is possible for you to adjust your network- and video settings to improve
your video and sound.
1
Packet/Current loss – How much information never reached its destination.
Packet loss is a result of bad network connection and cause bad audio/video
qua l i t y.
Jitter – The average time difference between information packets received by
the far end.
Jagged video
If you are experiencing jagged video or sound during a call, you could have
packet loss due to reduced network performance or wrong bandwidth.
The indicator in the lower right corner gives you an indication on the current
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What’s in this guide? Getting started Making calls Adjusting Movi Settings Troubleshooting
Troubleshooting
Adjust network
Your Movi comes with network settings pre-set. If you are experiencing
jagged video or sound or if you are using your Movi on a different location
than you normally do, you might need to adjust your settings.
By reducing Movi’s demands for network resources, Movi will be able to
present to you a more coherent video and sound.
Click 1. Se t t i n g S 1
Select 2. ne t w o r K
2
Reduce Max incoming bandwidth3.
Adjust video resolution
Your Movi comes with video settings pre-set. If your other applications are
running too slow or your CPU usage is close to 100%, you can adjust your
video resolution.
Click 1. Se t t i n g S 1
Select 2. vi d e o
3
Reduce video resolution3.
Slow PC
If your PC seems to be slow during videoconferencing, you might have an
overloaded CPU. Video and sound are very demanding in regards to CPU
time. By reducing Movi’s network resources, Movi will be able to run without
slowing your PC down. See Adjust network and Adjust video resolution.
1
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What’s in this guide? Getting started Making calls Adjusting Movi Settings Troubleshooting
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U.S. HEADQUARTERS
TANDBERG
1212 Avenue of the Americas
24th Floor
New York, NY 10036
Telephone: +1 212 692 6500
Fax: +1 212 692 6501
Video: +1 212 692 6535
E-mail: tandberg@tandberg.com
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TANDBERG
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Norway
Telephone: +47 67 125 125
Fax: +47 67 125 234
Video: +47 67 126 126
E-mail: tandberg@tandberg.com
Copyright © TANDBERG 2009. All rights reserved.
INTELLECTUAL PROPERTY RIGHTS
The TANDBERG Movi covered by this User Guide is protected under
copyright, patent, and other intellectual property rights of various
jurisdictions. Any applicable software licenses and any limited warranty
are located in the License Information displayed when installing Movi.
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