How it Works
TANDBERG
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S3.1
User Manual
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TANDBERG S3.1 User Manual

Content
Server
Table of
D13898.06 MAY 2008
ADMINISTRATOR
GUIDE
Version S3.1
May 2008
Introduction Installation Quick Setup
TCS
Administration
Backing up and
Restoring
Administrator
Settings
1
Conference
Setup
View
Conferences
Appendices
What’s in this Manual?
TANDBERG CONTENT SERVER
ADMINISTRATOR GUIDE
Introduction
Features at a Glance ............................................................... 6
Legal Notices ....................................................................... 7
Safety Instructions ............................................................... 10
Environmental Issues............................................................ 11
Installation
Preparing for Use .................................................................. 14
What’s in the Box? .......................................................... 14
Installation Site Preparations .......................................... 14
Rack Mounting (optional) ................................................. 14
Connecting Cables .......................................................... 14
IP Address Setting Conguration ........................................... 15
About IP Address Setting ................................................ 15
IP Settings Menus Available ............................................ 15
Examples of Front Panel Operation ........................................ 16
Set the IP Address to Static ............................................ 16
Example 1: Setting the IP Address Type ........................... 16
Example 2: Setting the IP Address Itself .......................... 16
Quick Setup
Basic H.323 Services Setup.................................................. 18
About Basic H.323 Services ............................................ 18
Step 1 - Initial Setup ....................................................... 18
Step 2 - Call Recording Test ............................................ 19
Step 3 -Web Server Setup ............................................... 20
TCS Administration
Recommended Next Steps in Setting up Your Content Ser ver . 22
Product Registration and Security Updates ............................ 23
Product Registration ....................................................... 23
About Remote Desktop ................................................... 23
Security Updates ............................................................ 23
Using Remote Desktop.................................................... 23
Security Certicate Management ..................................... 23
Shutting Down and Restarting ............................................... 24
System Status ................................................................ 24
Command Menu Structure .............................................. 24
Restar ting the Content Ser ver ......................................... 24
Shutting Down the Content Ser ver ................................... 24
Restoring to Default Settings ................................................ 25
About Restoring to Default Settings ................................. 25
Using the Front Panel Keys .............................................. 25
Restoring to Default Settings .......................................... 25
What Does Cong Restore Do? ........................................ 25
What Does Full Restore Do? ............................................ 25
Command Menu Structure .............................................. 25
Backing Up and Restoring the Content Server
Backing Up Your Content Server ............................................ 27
About Backing up ............................................................ 27
Before You Start ............................................................. 27
The Backup Procedure .................................................... 27
Scheduling Backups ............................................................. 29
The Scheduling Backup Procedure ................................... 29
Restoring your Content Ser ver from Backup ........................... 32
The Restoring Procedure ................................................. 32
Administrator Settings
Accessing Administrator Settings .......................................... 36
About Administrator Settings ........................................... 36
Logging In to View the Administrator Options .................... 36
Site Settings ........................................................................ 37
About Site Settings ......................................................... 37
The Site Settings options ................................................ 37
System Information ......................................................... 38
Gatekeeper Settings ....................................................... 39
The Advanced H.323 Settings ......................................... 40
SIP Settings ................................................................... 41
About Authentication....................................................... 42
Authentication Modes ..................................................... 42
Authentication Settings ................................................... 43
LDAP Server Settings ...................................................... 44
API ................................................................................. 45
User Properties .............................................................. 46
System Defaults ..............................................................47
Users ................................................................................... 48
About Managing Users .................................................... 48
Viewing the Users Page ................................................... 48
About Adding Users .............................................................. 49
Adding Users Under Local Authentication ......................... 49
Adding Users or Groups Under Domain or LDAP
Authentication ................................................................ 49
Adding Users Manually .................................................... 49
Adding Users Automatically ............................................. 49
Adding Groups ................................................................ 49
Adding Users ........................................................................ 50
About the Add Users Page ............................................... 50
Adding Administrators, Owners and Users ........................ 50
Template s ............................................................................ 51
About Templates ............................................................. 51
The Templates Page ........................................................ 51
Editing Templates ................................................................. 52
About System Templates ................................................. 52
The Template Editor ........................................................ 52
The Template Section ..................................................... 53
The Content Viewer (I) ..................................................... 54
The Content Viewer (II) .................................................... 55
The Content Viewer (III) ................................................... 56
The Por table Devices Section .......................................... 57
The Download Section .................................................... 58
The Summary Section ..................................................... 59
Adding Templates ................................................................. 60
The Template Editor ........................................................ 60
System Templates ................................................................ 61
About System Templates ................................................. 61
The System Templates Available ...................................... 61
Media Servers ...................................................................... 62
About Media Servers ...................................................... 62
The Media Servers Options ............................................. 62
Adding Windows Media Streaming Server .............................. 63
Conguration Options ..................................................... 63
Server Settings ............................................................... 63
Conguring Windows Media Streaming Ser ver ........................ 64
Live Streaming Settings .................................................. 64
Live Multicast Streaming Settings (streaming on a
dynamically assigned IP address) .................................... 65
Check the TCSmulticastTemplate publishing point ..... 65
Congure a multicast delivery server.......................... 65
Table of
D13898.06 MAY 2008
Introduction Installation Quick Setup
TCS
Administration
Backing up and
Restoring
Administrator
Settings
2
Conference
Setup
View
Conferences
Appendices
TANDBERG CONTENT SERVER
ADMINISTRATOR GUIDE
Live Multicast Streaming Settings (streaming on a xed IP
address) ......................................................................... 66
Congure a multicast delivery server.......................... 66
Specify the Advanced Live Multicast Settings ............ 66
On Demand Settings ....................................................... 67
Adding QuickTime or Darwin Streaming Server ...................... 68
Conguration Options ..................................................... 68
The QuickTime Or Darwin Streaming Ser ver Settings ........ 68
Conguring QuickTime or Darwin Streaming Ser ver ................ 69
Live Unicast Streaming Settings ...................................... 69
Live Multicast Streaming Settings ................................... 69
The On Demand Settings ................................................ 70
Conguring Real Media Ser ver ..........................................71
The Real Media Streaming Settings Options .....................71
The On Demand Settings Options .................................... 72
Call Congurations ................................................................ 73
About Call Congurations ................................................ 73
Call Congurations Over view ........................................... 73
Editing, Duplicating or Creating a New Call Conguration .........74
About Editing ...................................................................74
The Call Conguration Editor Settings ............................... 74
Categories ............................................................................ 75
About Categories ............................................................ 75
Adding Categories ........................................................... 75
Server Logs .......................................................................... 76
About Server Logs .......................................................... 76
The Ser ver Logs Page ..................................................... 76
Content Engine Logs ....................................................... 76
Content Librar y logs ........................................................ 77
Transcoding Engine logs .................................................. 77
Helper Logs .................................................................... 77
Server Maintenance .............................................................. 78
About Server Maintenance .............................................. 78
The Ser ver Maintenance Page ......................................... 78
Media Storage Location ........................................................ 79
About Media Storage Location ......................................... 79
Prerequisites .................................................................. 79
The Media Storage Location Information .......................... 79
Steps Required for Changing the Media Storage Location . 79
Changing Media Storage Location ......................................... 80
Conguring the NAS ........................................................ 80
Changing to Alternate Storage Location ........................... 81
Changing Back to the Default Media Storage Location ...... 82
Windows Server .................................................................... 83
About Windows Server .................................................... 83
The Windows Ser ver Page ............................................... 83
Conference Setup
Initial Steps When Creating a Conference .............................. 85
About Conference Setup ................................................. 85
Logging In ...................................................................... 85
Creating Conferences ........................................................... 86
About Creating a Conference ........................................... 86
The Create Conference Settings ...................................... 86
Call Information .................................................................... 87
Templates Determine Outputs! ........................................ 87
The Call Information Settings .......................................... 87
Conference Permissions ....................................................... 88
The Conference Permissions Settings .............................. 88
Conference Metadata ........................................................... 89
The Conference Metadata Settings .................................. 89
Call Information: When in a Call ............................................. 90
About Call Information .................................................... 90
The Call Information Display ............................................ 90
Ending the Call ..................................................................... 91
About Ending Calls .......................................................... 91
Ending the Call from the Web Interface ............................ 91
Recording Ad Hoc Calls ......................................................... 92
Dialing in ........................................................................ 92
Concurrent Calls ............................................................. 92
A Recording Conference Logo Displayed at Far End .......... 92
Using TMS to Schedule Calls ................................................. 93
About TMS Scheduling .................................................... 93
Creating a Dedicated TMS Alias ....................................... 93
Scheduling Calls with TMS .............................................. 93
Recording Alias Options ........................................................ 94
About Recording Alias Options ......................................... 94
Recording Alias Options and User Privileges ..................... 94
Creating New Aliases ............................................................ 95
About Creating New Aliases ............................................. 95
An Over view of the Options.............................................. 95
Creating a New Recording Alias ............................................. 96
About Recording Aliases ................................................. 96
An Over view of the Options.............................................. 96
Specifying Properties ............................................................ 97
About Specif ying Proper ties ............................................ 97
An Over view of the Options.............................................. 97
Specify Set tings ................................................................... 98
About Specif ying Settings ............................................... 98
An Over view of the Options.............................................. 98
Specifying Default Conference Permissions ........................... 99
Entering User Names ...................................................... 99
An Over view of the Options.............................................. 99
Specifying Default Conference Metadata ............................. 100
About Default Conference Metadata. ............................. 100
An Over view of the Options............................................ 100
Editing Recording Aliases .................................................... 101
Who Can Edit What? ..................................................... 101
What Administrators Will See ........................................ 101
What Owners Will See if They Have a Recording Alias ..... 101
Delete Recording Aliases .................................................... 102
About Deleting .............................................................. 102
Selecting Which Ones to Delete ..................................... 102
View Conferences
Conference Types ............................................................... 104
About Conference Types ................................................ 104
Details ......................................................................... 104
Navigating the Interface ...................................................... 105
Category....................................................................... 105
Searching ..................................................................... 105
Sorting Conferences ..................................................... 105
Navigating Between Pages .................................................. 106
Navigation Options ........................................................ 106
Prompting Users to Log in to View a Conference ....................107
Setting up Authenticated Access ....................................107
Log in and Log out .........................................................107
Table of
D13898.06 MAY 2008
Introduction Installation Quick Setup
TCS
Administration
Backing up and
Restoring
Administrator
Settings
3
Conference
Setup
View
Conferences
Appendices
TANDBERG CONTENT SERVER
ADMINISTRATOR GUIDE
Context Sensitive Help ........................................................ 108
About Context Sensitive Help ........................................ 108
Examples ..................................................................... 108
Displaying Copyright ........................................................... 109
About Displaying Copyright ............................................ 109
The Copyright Display .................................................... 109
Preferences ........................................................................ 110
About User Preferences ................................................ 110
User Preferences Pop- up Window .................................. 110
Content Viewer ................................................................... 111
Accessing Content Viewer ............................................. 111
The Content Viewer Display ........................................... 111
The Video Display ............................................................... 112
The Video Display Sizes ................................................ 112
There Are Two Ways to View a Video .............................. 112
Examples of Video Display Sizes ................................... 112
Different Layouts and Screen Sizes ............................... 112
The Video Display Controls .................................................. 113
Controlling the Video Display ......................................... 113
The Video Display Control Features................................ 113
Indexes .............................................................................. 114
About Indexes ............................................................... 114
Index Features .............................................................. 114
The Presentation Window .................................................... 115
About the Presentation Window ..................................... 115
How The Different Layouts Look .................................... 115
Editing Recorded Conferences ............................................. 116
About Editing Conferences ............................................ 116
Deleting Conferences .................................................... 116
The Editing Conferences Page ....................................... 116
Editing Conference Permissions ...........................................117
About Editing Permissions ..............................................117
The Editing Conferences Permissions Page .....................117
Editing Conference Metadata .............................................. 118
The Editing Conferences Metadata Page ........................ 118
Conference Thumbnails ...................................................... 119
About Conference Thumbnails ....................................... 119
The Conference Thumbnails .......................................... 119
Content Editor .................................................................... 120
About the Content Editor ............................................... 120
What the Content Editor Looks Like ............................... 120
Adding Indexes ................................................................... 121
About Indexes ............................................................... 121
How It Looks with Indexes ............................................. 121
Selecting an Index and Changing the Time ..................... 121
Adding Indexes ............................................................. 121
Moving E xisting Markers ............................................... 121
Removing Indexes ............................................................... 122
About Removing Indexes ............................................... 122
Selecting an Index ........................................................ 122
The Result of the Index Being Deleted ........................... 122
Adding Conferences ............................................................ 123
About Adding Conferences ............................................ 123
Removing Breaks in Conferences .................................. 123
Add Conference Options ................................................ 123
Options When Added..................................................... 123
Adding Outputs ................................................................... 124
About Adding Outputs ................................................... 124
The Add Outputs Screen ............................................... 124
Example Screenshots ......................................................... 125
Adding Format MPEG4 and a new size Large .................. 125
Download ..................................................................... 125
Portable Devices .......................................................... 125
Appendices
Appendix 1: LED Panel Menu Structure ................................ 127
Appendix 2: Compatibility .................................................... 128
About Compatibility ....................................................... 128
Platform and Browser Version Compatibility ................... 128
Playback of Windows Media Content in Mozilla Firefox .... 128
Recommended Player Versions ...................................... 128
Appendix 3: Recording Templates at a Glance ...................... 129
Appendix 4: TANDBERG Content Server Port Assignment ...... 130
Contact Information ............................................................ 131
Table of
D13898.06 MAY 2008
Introduction Installation Quick Setup
TCS
Administration
Backing up and
Restoring
Administrator
Settings
4
Conference
Setup
View
Conferences
Appendices
Content
Server
TANDBERG CONTENT SERVER
ADMINISTRATOR GUIDE
Introduction
We recommend that you check out the TANDBERG web site regularly for updated versions of this manual:
http://www.tandberg.com/support/documentation.php
Table of
D13898.06 MAY 2008
Introduction Installation Quick Setup
The TANDBERG Content Server provides users with a quick and
easy way to record video meetings and view them live or on demand. The following page provides an overview of the main features.
TCS
Administration
Backing up and
Restoring
Administrator
Settings
Conference
Setup
Conferences
5
View
Appendices

Features at a Glance

TANDBERG CONTENT SERVER
ADMINISTRATOR GUIDE
The TANDBERG Content Server provides users with a quick and easy way to record video meetings and view them live or on demand from their computers.
Flexible Content Creation
Customizable Personal and System
•
Recording Aliases automatically apply recording and streaming settings, conference permissions and metadata.
Suppor t for dialing in and dialing out from
•
the Content Ser ver.
TANDBERG Management Suite (TMS)
•
integration:
Suppor t for Personal and System
•
Recording Aliases through integration with TMS 11.8 and above..
Backwards compatibility with TMS 11.7.
•
Recording
Large scale content creation from up to ve
•
concurrent video conferences (if registered to a gatekeeper).
Powerful predened system templates (see
•
Recording Templates at a Glance for a full
list of system templates and their recording and streaming outputs).
Dual Stream support for all calls.
•
Streaming
Live streaming of video meetings in multiple
•
formats and data rates.
Multicast and unicast streaming.
•
In-built Windows Media™ streaming ser ver.
•
Integration with external streaming servers for
•
publishing Windows Media™, RealNetworks® Real Media (RealAudio® and RealVideo®) and QuickTime® compatible MPEG4 content.
Authentication
Suppor t for local, LDAP and domain
•
authentication.
Suppor t for guest (unauthenticated access)
•
with PIN -protection for conferences.
Permissions
Access-list based model for viewing live and
•
recorded conferences and editing recorded content.
Content Library
Searchable content library for viewing live
•
and recorded content.
Ability to assign customized Categories
•
to conferences and sort conferences by Category.
Content Viewing Experience
Indexing content for quick retrieval by using
•
the Index.
Picture in Picture, Two Videos, Joined, and
•
Switching layouts available.
Ability to switch between different views
•
of the video streams and the index (if available).
Content Editing
Ability to add and manage index points in
•
the Content Editor.
Ability to set the start and end points for
•
conference playback and create a playlist for playback of up to two conferences.
Administration
User-friendly web- based interface for
•
administrative system conguration.
Access to administrative logs and Windows
•
Server from the Content Server web interface.
Gatekeeper Settings
Ability to register the Content Ser ver with
•
the gatekeeper as a Terminal or a Gateway.
Native suppor t for TANDBERG Expressway.
•
Scalability
Suppor t for media storage in an external
•
storage location, such as Network Attached Storage.
New in Version 3.1
Updated Windows Media multicast suppor t
•
to allow streaming on a xed por t
Added suppor t for multicast streaming of
•
MPEG4 video directly off the Content Ser ver
New in Version 3.0
Suppor t for H.264.
•
Suppor t for encrypted H.323 calls.
•
Suppor t for SIP.
•
Wide formats:
•
H263:• w228p, w448p, w576p H.264: • w228p, w448p, w576p, w720p
New call model with ve concurrent calls
•
transcoded to the same formats.
Ability to add outputs to recorded
•
conferences for on- demand viewing with the
Ofine Transcoder.
An easy-to–use, graphical Template Editor,
•
with a wide selection of layouts and resolutions.
Added MPEG4 format for viewing and
•
downloads.
Optimized downloadable media for portable
•
devices—iPod and Zune.
Updated Content Librar y interface, with
•
thumbnails and automatic bandwidth detection.
Fully exible Content Viewer.
•
Context-sensitive online help.
•
Table of
D13898.06 MAY 2008
Introduction Installation Quick Setup
TCS
Administration
Backing up and
Restoring
Administrator
Settings
6
Conference
Setup
View
Conferences
Appendices

Legal Notices

TANDBERG CONTENT SERVER
ADMINISTRATOR GUIDE
All rights reser ved. This document contains information that is proprietar y to TANDBERG. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form, or by any means, electronically, mechanically, by photocopying, or otherwise, without the prior written permission of TANDBERG. Nationally and internationally recognized trademarks and trade names are the property of their respective holders and are hereby acknowledged.
Contains iType™ from Agfa Monotype Corporation.
Disclaimer
The information in this document is furnished for informational purposes only, is subject to change without prior notice, and should not be construed as a commitment by TANDBERG. The information in this document is believed to be accurate and reliable; however TANDBERG assumes no responsibility or liabilit y for any errors or inaccuracies that may appear in this document, nor for any infringements of patents or other rights of third par ties resulting from its use. No license is granted under any patents or patent rights of TANDBERG.
This document was written by the Research and Development Department of TANDBERG, Norway. We are committed to maintain a high level of quality in all our documentation. Towards this effort, we welcome you to contact us with comments and sug gestions regarding the contents and structure of this document.
Copyright © 2005–2007 TANDBERG. All rights reserved. TANDBERG is a registered trademark of TANDBERG ASA and/or its subsidiaries in the United States and/or other countries.
Third Party Software
Amended / Expanded Copyright notices for third­party sof tware on the TANDBERG Content Ser ver systems are listed below:
Full copies of the licenses and warranty statements are located on the product CD in the
license les directory.
The non-commercial third party code is distributed in binary form under the terms of non­copyleft style open source licenses such as BSD.
In accordance with section (6) of the GNU Lesser General Public License and section 3.6 of the Mozilla Public License, copies of such code will be provided upon request by contacting TANDBERG. Please contact us by using the Online Support section at www.tandberg.com or the “contact us” section of this manual. Please provide USD 10.00 for media and shipping.
This product includes software licensed from Agora Laboratories. Copyright © 2003 Agora Laboratories, Inc. All Rights Reserved.
Portions utilize Microsoft Windows Media Technologies. Copyright © 1999–2002 Microsoft Corporation. All rights reser ved.
RealNetworks® technology is provided under license from RealNetworks, Inc., copyright © 1995–2003 RealNetworks, Inc. and/or its suppliers. P.O. Box 91123, Seattle Washington 98111–9223, U.S. A. Patents Pending. All rights reserved. RealNetworks is a registered trademark of RealNet works, Inc.
License for OpenSSL
This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit. (http://www.openssl.org /). Copyright © 1998–2005 The OpenSSL Project. All rights reserved.
THE OpenSSL SOF T WARE IS PROVIDED BY THE Open SSL PROJECT “AS IS” AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT
NOT LIMITED TO, THE IMPLIED WARR ANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICUL AR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE OpenSSL PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING ,BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT( INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
LICENSE FOR Dojo
Copyright © 2005–2006, The Dojo Foundation All rights reser ved.
Redistribution and use in source and binary
forms, with or without modication, are permitted
provided that the following conditions are met:
Redistributions of source code must retain the
•
above copyright notice, this list of conditions and the following disclaimer.
Redistributions in binar y form must reproduce
•
the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
Neither the name of the Dojo Foundation nor
•
the names of its contributors may be used to endorse or promote products derived from
this software without specic prior written
permission.
THIS SOF TWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS “AS IS” AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARR ANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE
ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT OWNER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILIT Y, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOF TWARE, EVEN IF ADVISED OF THE POSSIBILIT Y OF SUCH DAMAGE.
GNU Lesser General Public License (“LGPL”)
Soft ware Distributed under the LGPL: FFMPEG, FAAC
Mozilla Public License (“MPL”)
Soft ware Distributed under the MPL: MPEG4IP
LICENSE FOR Ogg
Copyright © 2002, Xiph.org Foundation
Redistribution and use in source and binary
forms, with or without modication, are permitted
provided that the following conditions are met:
Redistributions of source code must retain the
•
above copyright notice, this list of conditions and the following disclaimer.
Redistributions in binar y form must reproduce
•
the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
Neither the name of the Xiph.org Foundation nor
•
the names of its contributors may be used to endorse or promote products derived from this
software without specic prior written permission.
Table of
D13898.06 MAY 2008
Introduction Installation Quick Setup
TCS
Administration
Backing up and
Restoring
Administrator
Settings
7
Conference
Setup
View
Conferences
Appendices
TANDBERG CONTENT SERVER
ADMINISTRATOR GUIDE
THIS SOF TWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS ``AS IS’’ AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILIT Y AND FITNESS FOR A PARTICUL AR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE FOUNDATION OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, E XEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILIT Y, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
LICENSE FOR JSON
LICENSE: Redistribution and use in source and binary forms, with
or without modication, are permitted provided that the following
conditions are met: Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
THIS SOF TWARE IS PROVIDED ``AS IS’’ AND ANY E XPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPL ARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, ROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILIT Y, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOF TWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
@category
@package Services_JSON
@author Michal Migurski <mike-json@teczno.com>
@author Matt Knapp <mdknapp[at]gmail[dot]com>
@author Brett Stimmerman <brettstimmerman[at]gmail[dot]com>
@copyright 2005 Michal Migurski
@license http://www.opensource.org/licenses/bsd-license.php
@link http://pear.php.net/pepr/pepr-proposal-show.php?id=198
This TANDBERG product is covered by one or more of the following patents:
US7,136,577
US6,590,603
US7,283,588
EP01953201
GB1338127
Other patents pending
View http://www.tandberg.com/tandberg_pm.jsp for updated list.
End-User License Information
IMPORTANT: THE USER MANUAL CD FOR THIS PRODUCT CONTAINS IMPORTANT TERMS AND CONDITIONS INCLUDING END USER LICENSE AGREEMENTS. THE LICENSE AGREEMENTS SHOULD BE READ PRIOR TO USE. USE OF THIS PRODUCT CONSTITUTES ACCEPTANCE OF THE TERMS OF THE LICENSES.
Contact Information
TANDBERG
Philip Pedersens vei 22 1366 Lysaker, Norway
Tel: +47 67 125 125 Fax: +47 67 125 234
E-mail: tandberg@tandberg.com
Table of
D13898.06 MAY 2008
Introduction Installation Quick Setup
QuickTime is a trademark of Apple Computer, Inc.
Zune is a trademark of Microsoft Corporation. All rights reser ved.
TCS
Administration
Backing up and
Restoring
Administrator
Settings
Conference
Setup
8
View
Conferences
Appendices
TANDBERG CONTENT SERVER
TANDBERG CONTENT SERVER
USER GUIDE
ADMINISTRATOR GUIDE
Table of
D13898.06 MAY 2008
Introduction Installation Quick Setup
TCS
Administration
Backing up and
Restoring
Administrator
Settings
9
Conference
Setup
View
Conferences
Appendices

Safety Instructions

TANDBERG CONTENT SERVER
ADMINISTRATOR GUIDE
For your protection please read these safety instructions completely before you connect the equipment to the power source. Carefully observe all warnings, precautions and instructions both on the apparatus and in these operating instructions.
Retain this manual for future reference.
Water and Moisture
Do not operate the apparatus under or near
•
water—for example near a bathtub, kitchen sink, or laundry tub, in a wet basement, near a swimming pool or in other areas with high humidity.
Never install jacks for communication cables
•
in wet locations unless the jack is specically
designed for wet locations.
Do not touch the product with wet hands.
•
Cleaning
Unplug the apparatus from communication
•
lines, mains power-outlet or any power source before cleaning or polishing.
Do not use liquid cleaners or aerosol cleaners.
•
Use a lint-free cloth lightly moistened
•
with water for cleaning the exterior of the apparatus.
Ventilation
Do not block any of the ventilation openings
•
of the apparatus. Never cover the slots and openings with a cloth or other material.
Never install the apparatus near heat sources
•
such as radiators, heat registers, stoves, or
other apparatus (including ampliers) that
produce heat.
Do not place the product in direct sunlight or
•
close to a sur face directly heated by the sun.
Lightning
Never use this apparatus, or connect/
•
disconnect communication cables or power cables during lightning storms.
Dust
Do not operate the apparatus in areas with
•
high concentration of dust.
Vibration
Do not operate the apparatus in areas with
•
vibration or place it on an unstable surface.
Power Connection and Hazardous Voltage
The product may have hazardous voltage
•
inside. Never attempt to open this product, or any peripherals connected to the product, where this action requires a tool.
This product should always be powered from
•
an earthed power outlet.
Never connect at tached power supply cord to
•
other products.
In case any parts of the product have visual damage never attempt to connect mains power, or any other power source, before consulting service personnel.
The plug connecting the power cord to the
•
product/power supply ser ves as the main disconnect device for this equipment. The power cord must always be easily accessible.
Route the power cord so as to avoid it being
•
walked on or pinched by items placed upon or against it. Pay par ticular attention to the plugs, receptacles and the point where the cord exits from the apparatus.
Do not tug the power cord.
•
•
If the provided plug does not t into your
•
outlet, consult an electrician.
Never install cables, or any peripherals,
•
without rst unplugging the device from it’s
power source.
Servicing
Do not attempt to service the apparatus
•
yourself as opening or removing covers may expose you to dangerous voltages or other hazards, and will void the warranty. Refer all
servicing to qualied service personnel.
Unplug the apparatus from its power source
•
and refer servicing to qualied personnel
under the following conditions:
If the power cord or plug is damaged or
•
frayed.
If liquid has been spilled into the apparatus.
•
If objects have fallen into the apparatus.
•
If the apparatus has been exposed to rain or
•
moisture.
If the apparatus has been subjected to
•
excessive shock by being dropped.
If the cabinet has been damaged.
•
If the apparatus seems to be overheated.
•
If the apparatus emits smoke or abnormal
•
od or.
If the apparatus fails to operate in
•
accordance with the operating instructions.
Accessories
Use only accessories specied by the
•
manufacturer, or sold with the apparatus.
Communication Lines
Do not use communication equipment to
•
repor t a gas leak in the vicinity of the leak.
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Environmental Issues

TANDBERG CONTENT SERVER
ADMINISTRATOR GUIDE
Thank you for buying a product which contributes to a reduction in pollution, and thereby helps save the environment. Our products reduce the need for travel and transpor t and thereby reduce pollution. Our products have either none or few consumable parts (chemicals, toner, gas, paper). Our products are low energy consuming products.
TANDBERG’s Environmental Policy
Environmental stewardship is impor tant to TANDBERG’s culture. As a global company with strong corporate values, TANDBERG is commit ted to following international environmental legislation and designing technologies that help companies, individuals and communities creatively address environmental challenges.
TANDBERG’s environmental objectives are to:
Develop products that reduce energy consumption, CO• emissions, and traf fic congestion.
Provide products and services that improve quality of life for • our customers.
Produce products that can be recycled or disposed of safely at • the end of product life.
Comply with all relevant environmental legislation.•
2
European Environmental Directives
As a manufacturer of electrical and electronic equipment TANDBERG is responsible for compliance with the requirements in the European Directives 2002/96/EC (WEEE) and 2002/95/EC (RoHS).
The primary aim of the WEEE Directive and RoHS Directive is to reduce the impact of disposal of electrical and electronic equipment at end-of-life. The WEEE Directive aims to reduce the amount of WEEE sent for disposal to landfill or incineration by requiring producers to arrange for collection and recycling. The RoHS Directive bans the use of cer tain heavy metals and brominated flame retardants to reduce the environmental impact of WEEE which is landfilled or incinerated.
TANDBERG has implemented necessar y process changes to comply with the European RoHS Directive (2002/95/EC) and the European WEEE Directive (2002/96/EC).
Waste Handling
In order to avoid the dissemination of hazardous substances in our
environment and to diminish the pressure on natural resources, we encourage you to use the appropriate take-back systems in your area. Those systems will reuse or recycle most of the materials of your end of life equipment in a sound way.
TANDBERG products put on the market after August 2005 are marked with a crossed- out wheelie bin
symbol that invites you to use those take-back systems.
Please contact your local supplier, the regional waste administration or http://www.tandberg.net/recycling if you need more information on the collection and recycling system in your area.
Information for Recyclers
As part of compliance with the European WEEE Directive, TANDBERG provides recycling information on request for all types of new equipment put on the market in Europe after 13 August
2005.
Please contact TANDBERG and provide the following details for the product for which you would like to receive recycling information:
Model number of TANDBERG product • Your company’s name • Contact name • Address • Telephone number • E-mail. •
Digital User Guides
TANDBERG is pleased to announce that we have replaced the printed versions of our User Guides with a digital CD version. Instead of a range of different user manuals, there is now one CD— which can be used with all TANDBERG products—in a variety of languages. The environmental benefits of this are significant. The CDs are recyclable and the savings on paper are huge. A simple web-based search feature helps you directly access the information you need. In addition, the TANDBERG video systems now have an intuitive on-screen help function, which provides a range of useful features and tips. The contents of the CD can still be printed locally, whenever needed.
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A 㑻ໄᯢ( A Class product declaration)
ᴀѻકЎ A 㑻 ITEˈ೼݊Փ⫼䇈ᯢ,䫁⠠ㄝᰒ㨫ԡ㕂ЁᏆࣙ৿བϟݙ
ᆍⱘໄᯢ(We declare here that the subject product is A Class ITE
product, and the following statement is clearly marked in the user
manual and nameplate ˖
ໄ ᯢ
ℸЎ A 㑻ѻકˈ೼⫳⌏⦃๗Ёˈ䆹ѻકৃ㛑Ӯ䗴៤᮴㒓⬉ᑆᡄDŽ೼䖭
⾡ᚙމϟˈৃ㛑䳔㽕⫼᠋ᇍ݊ᑆᡄ䞛পߛᅲৃ㸠ⱘ᥾ᮑDŽ
WARNING:
This is a class A product. In a domestic environment this product may
cause radio interference in which case the user may be required to take
adequate measures.
TANDBERG CONTENT SERVER
ADMINISTRATOR GUIDE
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Content
Server
TANDBERG CONTENT SERVER
ADMINISTRATOR GUIDE

Installation

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D13898.06 MAY 2008
An important section covering the rst time installation of the
Content Server. Observe that for security reasons we strongly recommend that you change the IP address from DHCP to static as soon as the unit is in production.
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Preparing for Use

TANDBERG CONTENT SERVER
ADMINISTRATOR GUIDE

What’s in the Box?

To avoid damage to the unit during transportation, the Content Server is delivered in a special shipping box, which should contain the following components:
CD with User Guide and other documentation.
•
Rack-ears, screws and screwdriver.
•
Cables.
•
Power cable.
•
Ethernet cable.
•
TANDBERG Content Server.
•
Please report any discrepancies to your TANDBERG Representative immediately.

Installation Site Preparations

Make sure the Content Server is accessible
•
and that all cables can be easily connected.
For ventilation: Leave a space of at least
•
10 cm (4 inches) behind the Content Server’s rear panel and 10 cm (4 inches) in front of the front panel.
The room in which you install the Content
•
Server should have an ambient temperature between 0 ºC and 35 ºC (32 ºF and 95 ºF) and between 10 % and 90 % non-condensing relative humidity.
Do not place heav y objects directly on top of
•
the Content Ser ver.
Do not place hot objects directly on top, or
•
directly beneath the Content Server.
Use a grounded AC power outlet for the
•
Content Server.
Before starting the rack mounting please
make sure the TANDBERG Content Server is placed securely on a hard flat surface.
Attach the brackets to the Content Server
on both sides of the unit.
Connect a LAN cable from
the LAN 1 connector on the Content Server to your network. The LAN 2, 3 and 4 connectors are not used and should be left open.

Rack Mounting (optional)

Disconnect the AC power cable, if
applicable.
Insert the Content Server into a 19” rack, and secure with screws in the front (four screws).

Connecting Cables

Connect the AC power
cable to an electrical distribution socket. Press the power switch button at the back side to 1 to turn on the Content Server. On the front panel of the system the power indicator LED, marked
Pwr, will light up.
Make sure that the mounting space is
prepared according to the Installation Site
Preparations below left.
1 0 c m
1 0 c m
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IP Address Setting Conguration

About IP Address Setting IP Settings Menus Available

The Content Ser ver requires the IP Address
Settings to be congured before it can be used. IP Address can be congured using the
LCD Panel—see the block diagram to the right and the example on the next page.
The front panel keys are used as follows:
TANDBERG CONTENT SERVER
ADMINISTRATOR GUIDE
Use this key to enter the edit mode and
conrm selection or entry.
Use this key to return to the previous menu screen or exit the edit mode without saving the latest entry.
Use these keys to select items in the menu, move between values in a numerical address and modify numerical values.
Menu title is shown in orange.
IP Settings
Address Type IP Address Sub net M ask Default Ga tew ay
Ver sion Info
To Version Info
DNS (Preferred) DNS (Alter nate)
To Commands
Address Type:
IP Address <IP addr ess>
Sub net m ask <IP addr ess>
Default Ga tew ay <IP addr ess>
DNS (Preferred) <IP addr ess>
DNS (Alter nate) <IP addr ess>
Select Type: DHCP St atic
Edit Addre ss
000.000.000.000
Edit Sub net
000.000.000.000
Edit Gate wa y
000.000.000.000
DN S Se rv er
0.0. 0.0
DN S Se rv er
0.0. 0.0
Save Changes? No Ye s
Save Changes? No Ye s
Save Changes? No Ye s
Save Changes? No Ye s
Save Changes? No Ye s
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Examples of Front Panel Operation

Set the IP Address to Static Example 1: Setting the IP Address Type

TANDBERG CONTENT SERVER
ADMINISTRATOR GUIDE
We strongly recommend that you change the IP address from DHCP to Static once the Content Server is in production.
Use the examples on this page together with the diagram on the previous page to set the IP address.
To set the subnet mask, default gateway and DNS IP addresses, follow the steps described below.
Press Enter to produce the menu. The display shows two lines at a time:
The upper line is the menu title (as shown here) or a text describing a submenu or the setting shown (as in the example to the right). The settings available can be displayed one by one (the upper line is retained) by scrolling up and down.

Example 2: Setting the IP Address Itself

IP Setting s
Addr ess Type
IP Addre ss
Sub net M ask
Default Gateway
DNS (Preferred)
DNS (Alternate)
The IP Settings has six submenus. Use the
Arrow keys to locate Ad dre ss Type
Use the Arrow keys to scroll up and down and have the settings shown displayed one by one. The menu title will be retained.
Example 2: Setting the IP Address Itself
Press Enter twice to enter the submenu:Selecting IP Settings > Addr ess Type
Use the Arrow keys to scroll down to Static.
Press Enter to put the change into effect and proceed to specify the IP address.
Press Enter to produce the menu. The display shows two lines at a time:
The upper line is the menu title (as shown here) or a text describing a submenu or the setting shown (as in the example to the right). The settings available can be displayed one by one (the upper line is retained) by scrolling up and down.
Selecting IP Settings > IP Addre ss
IP Setting s
Addr ess Type
IP Addre ss
Sub net M ask
Default Gateway
DNS (Preferred)
DNS (Alternate)
The IP Settings has six submenus. Use the Arrow keys to locate IP Addre ss
Use the Arrow keys to scroll up and down and have the settings shown displayed one by one. The menu title will be retained.
Press Enter to enter the submenu: Press Enter to bypass any digit not in need of
Press Enter to edit the address.
The rst digit will now blink.
Use the Arrow keys to scroll through the numbers (0–9) and press Enter when the number requested appears. The next digit will then start to blink.
Repeat until the nal digit has been set.
adjustment. When all digits have been set pressing Enter will
produce the Save Changes menu. Use Arrow keys to select applicable option. Use Enter to exit the menu put ting changes
into effect.This will take you back to the IP Settings menu.
If you need to change other settings repeat the procedure selecting the applicable IP Setting submenu (e.g. Default Gateway) rst.
Use Return to leave a menu undoing any changes. This will also take you back to the IP Settings m en u.
Sta tic
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TANDBERG CONTENT SERVER
ADMINISTRATOR GUIDE

Quick Setup

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The Quick Setup section will help you get your Content Server
online and operational quickly. Please note that as a security precaution, you should change the administrative password at setup time and before the Content Server is used in production.
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Basic H.323 Services Setup

!
TANDBERG CONTENT SERVER
ADMINISTRATOR GUIDE

Step 1 - Initial SetupAbout Basic H.323 Services

A quick basic setup of your TANDBERG Content Server includes:
Setting up H.323 services via the Content 1. Server inter face.
Making a test call recording.2.
Changing the administrator password and 3. setting up server date and time on the Windows Server.
Make sure that the E.164 aliases and H.323
IDs unique on your net work are valid for your gatekeeper or border controller. By default, the Content Server’s H.323
ID is set to the machine name, eg. TANDBERG -<random number>. The H.323 ID of a live Recording Alias is set to Live<machine_
name> and the H.323 ID of an on demand
Recording Alias is set to OnDemand<machine_
name>. If upgrading from S2, the machine
name will be replaced by the serial number.
You can register the Content Server with either gatekeeper or border controller. For simplicity in this document we’ll use gatekeeper to refer to either device.
The default local administrator account should be used for administrative
functions such as system upgrades and updates and when using Remote Desktop access to the Content Server. It is therefore very important to change your password as described in the Windows Ser ver Setup section.
Start a Web browser and enter the IP

address of the Content Server. You can use either http or https, with https recommended for administrative access.
Go to the Administrator Settings > Site

Settings to set the System Name for the
Content Server.
Note: The System Name is used by TMS
to identify the Content Server.
When prompted for login, enter the

username administrator and password TANDBERG
If required, set Gatekeeper registration

to Enabled and set the Gatekeeper IP
address. You can choose to register
the Content Server as a Terminal or a Gateway. If you select Gateway
registration, you will need to enter H.323
and E.164 Gateway prefixes.
Go to Conference Setup > Recording

Alias Options. Edit the E.164 aliases
and H323 IDs for the default Recording Aliases and save.
Save the Site Settings. You may refresh

the browser page to check if gatekeeper registration has been successful.
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For more on setting the administrative
properties and user conguration, see
the Administrator Settings section.
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Basic H.323 Services Setup
TANDBERG CONTENT SERVER
ADMINISTRATOR GUIDE

Step 2 - Call Recording TestAbout Basic H.323 Services

A quick basic setup of your TANDBERG Content Server includes:
Setting up H.323 services via the Content 1. Server inter face (described on the previous page).
Making a test call recording.2.
Changing the administrator password and 3. setting up server date and time on the Windows Server (described on the next page).
If the Content Ser ver is not registered
to a gatekeeper, you can make a test
recording by dialing the IP address of the
Content Server from an endpoint.
If you have logged out, log back in to the

Content Server web interface via http or https://<ContentServerIPaddress>.
If the recording alias you have selected

has a live stream output, you can watch the streaming call in Live Conferences. Calls made with aliases which have no live streaming outputs will not be available for viewing until the call has finished and the recording has been transcoded.
Go to Conference Setup > Create
Conference.
You can end the call from the Edit link in
Live Conferences, or from the endpoint
you dialed.
Select a default recording alias, type the
address of the endpoint you want to call and click on Place Call. Alternatively, you can dial one of the recording aliases’ E.164 alias or H.323 ID from your endpoint.
You can watch the on demand conference

in Recorded Conferences. Calls which were made with the default On Demand alias need to be transcoded before they can be watched. The progress of the transcoding process can be viewed in
Pending Conferences.
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To read more on Recording Aliases, see Recording Aliases
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Basic H.323 Services Setup
TANDBERG CONTENT SERVER
ADMINISTRATOR GUIDE
About Basic H.323 Services
A quick basic setup of your TANDBERG Content Server includes:
Setting up H.323 services via the Content 1. Server inter face (described two pages back).
Making a test call recording (described on 2. the previous page).
Changing the administrator password and 3. setting up server date and time on the Windows Server.
Remember to restart the Content
Server every time you change date,
time and time zone information.
Once the initial setup has been completed (previous page),

log in to the Web User Interface for Microsoft Windows Server administration, https://<ContentServerIPaddress>:8098/, using Internet Explorer and use the Set Administrative Password tool to change your administrative password.

Step 3 -Web Server Setup

Go to Maintenance > Date/Time to update Date and Time settings

on the server.
You may wish to record your new administrative password in a safe location. Please note that you should not change the default administrator account name.
To read more on how to set the administrative properties and user
conguration, see the Administrator
Settings section.
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Now that you have completed your installation and tested your Content Server. you need to go to Recommended next steps in setting up your Content
Server for recommendations and best practice in administering the Content Server for your installation.
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Content
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TANDBERG CONTENT SERVER
ADMINISTRATOR GUIDE

TCS Administration

Table of
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The Operation section contains important information about:
Introduction Installation Quick Setup
Recommended Next Steps in Setting up Your Content Serve• r
Product Registration and Security Update• s
Shutting Down and Restartin• g
Restoring to Default Setting• s
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Appendices

Recommended Next Steps in Setting up Your Content Server

TANDBERG CONTENT SERVER
ADMINISTRATOR GUIDE
What
Register your Content Server using the Registration Card
Apply Security Updates You should check the TANDBERG web site site for new security update installers and apply them regularly to ensure that your
Set up your Authentication Method Local is the default authentication option. It is recommended that you change authentication to LDAP or Domain mode once the
Add Users Once you have selected an authentication mode, you need to setup your users or groups and assign them their correct privi-
Set up Guest Access (if required) Decide whether you want to enable Guest Access, which will allow non authenticated users to view conferences on the Content
Congure your Media Servers If you want to use an external streaming server or set up multicast streaming, you will need to congure a Media Server for Live
Select your Default Media Servers Make the Media Servers you have just created your system defaults. Default Media Servers will be used when Recording Tem-
Congure Recording Templates There are a number of default System Templates on the Content Server that need to be reviewed for each installation. Either
Add/Change Categories Conferences can be assigned a Category to assist users to nd what they are looking for. For example, Marketing may be a
Why How
You need to register the Content Server if you would like to be contacted when updates to the TANDBERG Content Server be-ou need to register the Content Server if you would like to be contacted when updates to the TANDBERG Content Server be­come available.
Content Server is protected with the most up-to- date security patches released by Microsof t and tested for compatibility by TANDBERG
Content Server is in production.
leges to use the Content Server. User roles on the Content Server include Users, Owners and Administrators.
Server. Only conferences that have the, “Allow access to all users“ option, selected in the Conference Permissions will be able to be viewed by Guests. Any conference that has access restricted to Authenticated Users will not be available to Guests.
and/or On Demand Streaming.
plates are created.
Edit an existing Template and save as a new template or create new ones for the needs of the Users at the installation.
Category that is used for all Conferences related to or created by Marketing. Users can lter all Conferences by selecting the
Marketing Category.
Use the Registration Card or via the web at
www.tandberg.com/register
Go to security updates on the TANDBERG web site.
Go to the Authentication section.
Go to the User Management section.
Go to the User Properties section.
Go to the Media Servers section.
Go to the System Defaults section.
Go to the Templates section.
Go to the Categories section.
Review and congure Recording
Aliases
Select the Recording Alias System Default
Congure TMS So Owners of Recording Aliases can use TMS to record their conferences. Using TMS to Schedule Calls section.
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Each Recording Alias has an H.323, E.164 and/or SIP number that can be dialed to record a conference. Recording Aliases can be System wide or owned by individual users. The users can manage their own Recording Aliases by editing Permissions and Metadata on a call by call basis. Recording Aliases are also used by the TANDBERG Management Suite to schedule conference recordings.
When the system E.164 alias, system name or content server IP address is called, the Default Recording Alias will be used. Go to the System Defaults section.
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Go to the Recording Alias Options section.
Appendices
22

Product Registration and Security Updates

TANDBERG CONTENT SERVER
ADMINISTRATOR GUIDE

Product Registration

You need to register the product if you would like to receive an email from TANDBERG Constant Care Services when updates to the TANDBERG Content Server become available.
You can register using the Registration Card provided with your Content Server or via the web at
www.tandberg.com/register.
You can also check the following ftp site for all available downloads:
http://ftp.tandberg.com/pub/software/ content_ser ver/

About Remote Desktop

Content Server software upgrades and security updates need to be installed using Remote Desktop access.
Remote Desktop access is also used for:
Backing up the Content Ser ver. See also the
•
Backing Up and Restoring section.
Changing the default media storage
•
location. See also the Media Storage
Location section.

Security Updates

All relevant security updates for the TANDBERG Content Server are available from the following ftp site: http://ftp.tandberg.com/
pub/software/device_security/.
IT IS IMPORTANT THAT YOU DOWNLOAD AND INSTALL THE MOST RECENT SECURIT Y UPDATE FOR EACH YEAR FROM THE TANDBERG FTP SITE BEFORE USING THIS PRODUCT. YOU SHOULD ALSO CHECK THIS SITE REGULARLY TO SEE IF NEW SECURIT Y UPDATES ARE AVAILABLE. ALL SECURIT Y UPDATES RELEVANT TO THE Content Server ARE CUMULATIVE THROUGHOUT THE CALENDAR YEAR.
Open the Remote Desktop Utility on your

PC (Start>Programs> Accessories>
Communications>Remote Desk top Connection).
Once you are logged in, you can gain

access to security updates or software
upgrade les on your local PC by
expanding My Computer. Note that mapped drives correspond to the drives on your PC.
Security Certicate Management
The TANDBERG Content Server has implemented SSL (Secure Sockets Layer) protocol for sending user authentication information (username and password) in a secure way at user log in. The SSL implementation means that the Content Ser ver website needs to establish its credentials with the
user’s browser through an electronic document known as a security cer ticate.
Each TANDBERG Content Ser ver is shipped with a self signed cer ticate issued by TANDBERG, which is valid for a year. As TANDBERG is not a trusted Certicate Authority, when users tr y to log
in to the Content Ser ver, most browsers will display a message that the identity of the site could
not be veried. Users may add the Content Server to their trusted sites list to avoid getting error
messages at log in.
Once the original Content Server cer ticate has expired, another certicate request can be generated using the IIS cer ticate wizard. Once this request is generated, another self signed certicate may be created, using a third party tool, or this request can be for warded to a cer ticate
issuing authority.
TANDBERG recommends purchasing a securit y cer ticate from a certicate issuing authority that
has a trusted relationship back to a root authority, such as VeriSign or Comodo. These credentials are most likely to be trusted by browsers, removing the need to add the Content Server to the list
of trusted sites. This certicate needs to be generated against the Windows machine name or the
DNS entr y associated with the IP address that the TCS is using.

Using Remote Desktop

Provide the local administrator username

and password.
Once you have nished the necessar y installations, restart the Content Server if prompted to

do so. Otherwise, terminate your Remote Desktop session by log ging off. Please note that if you choose Shut down, it will shut down the Content Server!
If you want to copy security updates or

software upgrade files from your PC to the Content Ser ver desktop, click on
Options>LocalResources and select Disk Drives, then click on Connect.
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Settings
Conference
Setup
View
Conferences
Appendices

Shutting Down and Restarting

!
TANDBERG CONTENT SERVER
ADMINISTRATOR GUIDE

System Status

The LCD panel display indicates the current status of the Content Server.
LCD panel display when a call is currently in progress.
LCD panel display when no calls are currently in progress.
LCD panel display when transcoding is in progress.
In addition you will also nd the currently installed version, as
can be seen from the below menu structure.
For details on how to restart the Content Engine ser vice without restarting the Content Ser ver, see the
Administrator Settings section.
Do not Shutdown or Restart the Content Server
While Calls Are In Progress!
We do not recommend to shutdown or restart the
Content Server while calls are in progress. If the Content
Server is in a call and the ser ver is restar ted or shut
down, calls in progress will fail and will not be recorded.
IP Setting s
Com mand s Ver sio n Info
Display information on the version currently installed.

Command Menu Structure

IP Settings. See the Installation section.
Rest art? No Ye s
Sh u td o w n? No Ye s
- Rest ore Defau lts ­Full Res tore Con fig Rest ore
Full Res tore? No Ye s
Co nfig Res tor e? No Ye s
Restoring Default Settings
is described on the next
page.

Restarting the Content Server

Press 1. Enter to display the Ma in Me nu screen
From the 2. Main M enu screen, use the
Up or Down arrow to select Co mm ands
Press 3. Enter to conrm your selection
From the 4. Commands menu, use the Up or Down arrow to select Restart and press Enter
You will be asked to conrm this 5.
action on the following screen. At the Restart? prompt, use the Up or Down arrow to select Ye s and press Enter to
conrm.

Shutting Down the Content Server

Press 1. Enter to display the Ma in Me nu screen
From the 2. Main M enu screen, use the
Up or Down arrow to select Commands
Press Enter to conrm your selection3.
From the 4. Commands menu, use the Up or Down arrow to select Shutdow n and press Enter
You will be asked to conrm this 5.
action on the following screen. At the Shutdown? prompt, use the Up or
Down arrow to select Ye s and press Enter to conrm.
IM POR TANT6. —wait until is is safe to shut
down the Content Server and the LCD panel displays Po wer off.
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Restoring
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Administrator
Settings
Conference
Setup
View
Conferences
Appendices

Restoring to Default Settings

!
TANDBERG CONTENT SERVER
ADMINISTRATOR GUIDE

About Restoring to Default Settings

The administrator can restore the Content Server to default settings par tially or fully via the LCD panel.
A partial restore to default settings—Cong
Restore—restores the default conguration
les and templates, but does NOT affect the
content stored on the server.
A full restore to default settings—Full Restore
—removes content and deletes all media les in addition to restoring the factory conguration les and templates.
Restoring to defaults command in v.3.0 will restore the Content Ser ver to v.3.0 defaults, but it will also remove any
congurations specic to v.2.x, if the Content
Server has been upgraded to v3.0 from v2.x!
Restoring to defaults— both Cong
Restore and Full Restore—will take about 20 minutes and must not be
interrupted!
Logs are available in E:\logs\Restore director y.

Using the Front Panel Keys

Used to enter the edit mode and conrm
selection or entry.
Used to return to the previous menu screen or exit the edit mode without saving the latest entry.
Used to select items in the menu, move between values in a numerical address and modify numerical values.
For an example of this, turn to
IP Address Setting Conguration
in the Installation section.
Press Enter to display the Main Me nu

screen.
From the Commands menu, use the

Up or Down arrow to select Rest ore
Defau lts and press Enter.
What Does Cong Restore Do?
Deletes all user-created recording aliases,
external media servers, call conguration les and
templates and restores them to v.3.0 defaults.

What Does Full Restore Do?

Deletes all user-created recording aliases,
external media servers, call conguration les,
categories and recording templates and restores them to v.3.0 defaults.
Deletes all conferences and media les.
•
Deletes all server logs.
•
If data location has been changed to an
•
external storage location (NAS), a full restore will change the default storage location back to the Content Server.

Restoring to Default Settings

From the Main Me nu screen, use the

Up or Down arrow to select Commands.
From the Restore D efaults menu, use the Up or Down arrow to select Full Restor e

or Config Re store and press Enter.
If you are performing a full restore, you will be asked to conrm this action on the following
screen. At the Full Res tore? prompt, use the Up or Down arrow to select Yes and press
Enter to conrm.
If you are performing a partial restore, you will be asked to conrm this action on the
following screen. At the Co nfig Rest ore? prompt, use the Up or Down arrow to select Yes and press Enter to conrm.
Press Enter to confirm your selection.


Command Menu Structure

IP Settings are
described in
Installation.
IP Settings
Comm ands
Versi on In fo
Display information on the version currently installed.
Restart? No Yes
Shutdown? No Yes
- Restor e Defau lts ­Full Restor e Config Re store
Restar t and Shutdown are described on the previous page.
Full Restor e? No Yes
Config Re store? No Yes
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Appendices
Content
Server
TANDBERG CONTENT SERVER
ADMINISTRATOR GUIDE

Backing Up and Restoring the Content Server

Table of
D13898.06 MAY 2008
This section describes the backup and restore procedures for the TANDBERG Content Server. Please note that scheduled backup
functionality is only available in version 2.3 or higher. This document covers version 3 of the TANDBERG Content Server Adminstrator Guide.
Introduction Installation Quick Setup
TCS
Administration
Backing up and
Restoring
26
Administrator
Settings
Conference
Setup
View
Conferences
Appendices

Backing Up Your Content Server

About Backing up The Backup Procedure

TANDBERG CONTENT SERVER
ADMINISTRATOR GUIDE
The backup procedure described here will back up your application, database, media and all settings.
This full backup dif fers from the partial backup tool used in S2.0 which only backed up the database.
This procedure alllows you to make one-of f as well as scheduled backups. We recommend regular backups, and making a special one- off backup before upgrading your Content Server.
It is very impor tant to follow the restore procedure as described here, otherwise future upgrades may not work.

Before You Start

Before attempting backup, check in Add/Remove programs that you have Windows Server 2003 Ser vice Pack installed. Please ensure that Service Pack 2 is installed on the Content Server before proceeding with backup.
Visit http://www.tandberg.com/support/tandberg _device_
security.jsp for instructions on how to install Microsoft Windows
Server 2003 Service Pack 2 on the TANDBERG Content Ser ver.
If you are not backing up to a network location, connect

a USB hard drive to a USB port on the Content Server. If the USB device does not appear in My Computer, go to
Computer Management and assign a drive letter which
does not conflict with the existing drives (eg. F).
Login to the web interface using Internet Explorer and

select Windows Server from the Administrator Settings menu.
If you are not using Internet Explorer, you can also open
the Backup Wizard from a Remote Desk top session. Go to Start > All Programs > Accessories > System Tools >
Backup
Click on the Maintenance tab, then select the Backup link.
Authenticate to open a Remote Desktop connection. If
your Internet Explorer 7 settings prevent you from running Active X scripts, you may need to add the Content Server to your Trusted Sites list in IE.
Start the Backup and Restore Wizard.
You will need a USB Hard drive with enough space for all les
to be backed up. Check the total size of the les to be
backed up on your Content Ser ver (in My Computer). You
can also back up to a network location.
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Backing Up Your Content Server cont.
TANDBERG CONTENT SERVER
ADMINISTRATOR GUIDE
The Backup Procedure cont.
Select Back up files and settings.

From the Backup Type, Destination and Name screen:

Browse to the network location or USB Hard Drive you
want to use for your backup.
Type a name for your backup.
From the What to Back up screen, select Let me choose

what to back up.
The below screen, Completing the Backup or Restore

Wizard, will summarize your backup information. Click on Finish to start your backup.
From the Items to back up screen, select the check boxes

next to:
Local Disk [C:], Local Disk [E:] and System State
The backup process takes approximately 10 minutes per 5 GB
of data.
Backup progress is reported on screen and a detailed
repor t is provided at the end of the process.
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Settings
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Setup
Your backup is now complete!
View
Conferences
Appendices

Scheduling Backups

TANDBERG CONTENT SERVER
ADMINISTRATOR GUIDE

The Scheduling Backup Procedure

Open the Backup and Restore Wizard as described on the

previous pages. Select Advanced Mode.
This will open the Backup Wizard. From the What to Back
up screen, select Back up selected les, drive, or network data. Click Nex t.
Click on the Schedule Jobs tab.

From the Items to back up screen, select the check boxes
next to: Local Disk [C:], Local Disk [E:] and System State.
Click on the Add Job button.
From the Backup Type, Destination and Name screen:

Browse to the network location or USB Hard Drive you want to use for your backup. Type a name for your backup.
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Scheduling Backups... cont.
TANDBERG CONTENT SERVER
ADMINISTRATOR GUIDE
The Scheduling Backup Procedure cont.
From the Type of Backup screen, select the type of backup

from the following options:
Normal. Backs up selected les and marks each le as
backed up
Copy. Backs up selected les but does not mark any as
backed up
Incremental. Backs up selected les only if they were
created or modied since the previous backup
Differential. Backs up selected les only if they were
created or modied since the previous backup but does
not mark them as backed up
Daily. Backs up only les that were created or modied
today.
From the Backup Options screen, select Append this

backup to the existing backups.
From the When to Backup screen, select Later and click

on the Set Schedule button to make your scheduling selections.
From the How to Backup screen, select Verify data after

backup.
Example settings are shown in this screenshot.
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Appendices
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