ID-36C
Sub-Zero ID-36C, IC36RID, ID-30CI, IT-30RID, IT-30CIID Use and Care Guide
...
Designer Series Refrigeration
Use and Care Guide
CLEANING, MAINTENANCE,
AND MORE
Designer Series Refrigeration
Contents
3 Designer Series Refrigeration
4 Safety Precautions
6 Designer Series Features
8 Interactive Controls
9 Storage
14 Operation
18 Care Recommendations
19 Water Filtration System Data
20 Troubleshooting
22 Sub-Zero Warranty
2 | Sub-Zero Customer Care 800.222.7820
Designer Series Refrigeration
Customer Care
The model and serial number are printed on the enclosed
product registration card. Both numbers are also listed on
the product rating plate. Refer to page 7 for rating plate
location. For warranty purposes, you will also need the
date of installation and name of your authorized Sub-Zero
dealer. Record this information below for future reference.
SERVICE INFORMATION
Model Number
Serial Number
Date of Installation
Certified Service Name
Certified Service Number
Authorized Dealer
Dealer Number
If your product ever needs attention, be sure to use a
Sub-Zero Factory Certified Service provider recommended
by our Customer Care Center, or select one from our list
of providers available at subzero.com/locator. All Factory
Certified Service providers are carefully selected and thoroughly trained by us.
Important Note
To ensure this product is installed and operated as safely
and eciently as possible, take note of the following types
of highlighted information throughout this guide:
IMPORTANT NOTE highlights information that is especially
important.
CAUTION indicates a situation where minor injury or product damage may occur if instructions are not followed.
WARNING states a hazard that may cause serious injury or
death if precautions are not followed.
IMPORTANT NOTE: Throughout this guide, dimensions in
parentheses are millimeters unless otherwise specified.
subzero.com | 3
Safety Precautions
IMPORTANT INSTRUCTIONS
WARNING
Do not store explosive substances such as
aerosol cans with a flammable propellant in
this appliance.
WARNING
Keep ventilation openings, in the appliance
enclosure or in the built-in structure, clear of
obstruction.
WARNING
Do not use mechanical devices or other
means to accelerate the defrosting process, other than those recommended by the
manufacturer.
WARNING
Do not expose this appliance to rain.
WARNING
This appliance is only intended for residential
use.
CAUTION
Incorporated ice makers must be installed by
the manufacturer or its service agent.
WARNING
Do not damage the refrigerant circuit.
WARNING
Do not use electrical appliances inside the
food storage compartments of the appliance,
unless they are of the type recommended by
the manufacturer.
WARNING
WARNING
This appliance contains flammable refrigerant
and must be handled, installed, serviced, and
decommissioned by authorized personnel.
Once decommissioned, consult local authorities for disposal instructions.
WARNING
This symbol indicates risk of fire/
flammable materials.
This appliance is not intended for use by
persons (including children) with reduced
physical, sensory or mental capabilities, or
lack of experience and knowledge, unless
they have been given supervision or instruction concerning use of the appliance by a
person responsible for their safety. Children
should be supervised to ensure they do not
play with the appliance.
4 | Sub-Zero Customer Care 800.222.7820
Safety Precautions
IMPORTANT INSTRUCTIONS
WARNING
DANGER: Risk of child entrapment. Before you
throw away your old refrigerator or freezer:
• Take o the doors.
• Leave the shelves and drawer dividers in
place so that children may not easily climb
inside.
WARNING
PROPOSITION 65 FOR CALIFORNIA RESIDENTS
Cancer and Reproductive Harm—
www.P65Warnings.ca.gov
subzero.com | 5
Designer Series Features
Designer Series Features
FEATURES
Product Rating Plate
1
Interactive Control Panel
2
Freshness Cards
3
Door Shelves
4
Dairy Compartment
5
Glass Shelves
6
Refrigerator Drawer
7
Freezer Basket
8
Ice Container
9
Storage Drawers
10
Air Purification System
11
Water Filtration System
12
Automatic Ice Maker (ice maker models)
13
Water Dispenser (dispenser models)
14
Condenser (behind grille)
15
6 | Sub-Zero Customer Care 800.222.7820
Designer Series Features
Designer Series Features
12
2
11
14
7
1
15
Column all refrigerator
12
2
5
4
6
3
11
14
7
1
8
15
Column combination
12
2
5
4
6
3
13
9
5
1
11
15
Drawer all refrigerator
10
11
14
7
2
1
10
15
Tall combination
subzero.com | 7
4
6
3
13
9
Interactive Controls
Interactive Control Panel
For initial start-up, touch and hold “power” on the control
panel for 2 seconds.
Temperatures can be adjusted in one-degree increments
on the home screen. Combination units have separate
temperature controls for refrigerator and freezer. Temperatures are preset at 38°F
(3°C) and 0°F (-18°C).
To adjust temperature:
1 Touch the temperature to be adjusted.
2 Touch + or – until the desired temperature is displayed.
Refer to the illustration below.
Once the temperature has been adjusted, additional
features can be activated or deactivated from the options
screen. Touch
to view the options screen. Refer to the
illustration below.
Home screen
OPTIONS SCREEN
Touch to activate or deactivate the ice maker system
and max ice feature.
Touch to activate or deactivate the door/drawer alarm.
Touch to activate or deactivate the water dispenser.
Touch to activate or deactivate the air purification
system.
Touch to view the settings screen.
SETTINGS SCREEN
Touch to view model information.
Touch to select temperature unit, Fahrenheit or Celsius.
Touch to adjust control panel brightness and contrast.
Touch to adjust door/drawer alarm volume and pitch.
Touch to adjust door/drawer alarm duration.
Touch to enter Sabbath mode.
Touch to view troubleshooting and service information.
Options screen
8 | Sub-Zero Customer Care 800.222.7820
Touch to set the clock.
Touch to enable or disable connect.
Touch to select language options.
Touch to adjust soft on lighting.
Storage
Keeping Food At Its Best
DUAL REFRIGERATION
This Sub-Zero features a unique Dual Refrigeration®
system to keep food fresher longer.
With the Sub-Zero Dual Refrigeration
refrigerator and freezer systems have been designed to
maintain accurate, consistent temperatures and proper
humidity levels for longer food life expectancy. Dual
®
Refrigeration
eliminates transfer of fresh food odors to
frozen food and ice and does not freeze the moisture out
of the air in the fresh food section.
For handy tips and information on how to maximize
food freshness, refer to the freshness cards stored in the
refrigerator.
®
®
system, individual
Refrigerator Storage
DOOR SHELVES
To reposition a door shelf or dairy compartment:
1 To remove, lift the shelf from the bottom and slide out.
Refer to the illustration below.
2 To reinstall, place in the desired position and slide the
shelf down onto the guides.
IMPORTANT NOTE: If the door opening is limited to 90°,
door shelves may need to be removed before removing a
storage drawer or glass shelf.
Door shelf removal
subzero.com | 9
Storage
Refrigerator Storage
GLASS SHELVES
To reposition a glass shelf:
1 To remove, tilt the shelf up, then lift up and out. Refer
to the illustration below.
2 To reinstall, insert the shelf in the tracks along the back
wall, then lower the front until it locks into position.
The stationary glass shelf at the bottom of the compartment should be placed with the beveled edge facing front.
Rear support legs space the shelf away from the back wall
to ensure proper air flow through the unit.
IMPORTANT NOTE: Use care when handling glass shelves
to prevent breakage or scratching the interior.
CAUTION
Glass shelves should warm to room temperature
before immersing in warm water.
REFRIGERATOR DRAWERS
To remove/reinstall a refrigerator drawer:
1 To remove, pull the drawer open until it stops. Lift the
front of the drawer slightly and pull straight out. Refer
to the illustration below.
2 To reinstall, pull the drawer carrier out and align the
bottom of the drawer with the carrier. Slide the drawer
back into position.
To reposition a refrigerator drawer divider:
1 To remove, pull the divider straight up.
2 To reinstall, align tabs on the divider with notches in
the drawer and push down.
Glass shelf removal
10 | Sub-Zero Customer Care 800.222.7820
Refrigerator drawer removal
Storage
Storage Drawers
CRISPER COVER
The crisper cover in the upper storage drawer can be slid
closed, left open, or removed.
To remove the crisper cover:
1 Pull the upper storage drawer all the way out.
2 Raise the front edge of the crisper cover and pull it
forward and out of the drawer. Refer to the illustration
below.
DRAWER DIVIDERS
To reposition a drawer divider:
1 To remove a short divider, flex the long divider slightly,
then pull upward. Refer to the illustration below.
2 For 36" wide drawer models only, one long divider is
adjustable. To remove a long divider, all short dividers
must be removed. Pull the long divider up until it stops,
rotate counterclockwise, then pull upward.
3 To reinstall a long divider, align the grooves with the
drawer tabs, rotate clockwise, then slide down.
DRAWER REMOVAL
To remove/reinstall a storage drawer:
1 To remove, pull the drawer open until it stops. Raise the
front of the drawer slightly and pull straight out. Refer
to the illustration below.
2 To reinstall, raise the front of drawer and place onto the
slides. Align the back of the drawer with hooks on the
slide, then align the white pegs at the front of the slide
with holes at the front of the drawer.
IMPORTANT NOTE: For drawer models, the upper drawer
has a control cable that must be disconnected before
removing the drawer. Refer to the illustration below.
4 To reinstall a short divider, position as desired, then
slide down.
Crisper cover
Drawer dividers
Drawer removal
Control cable (drawers)
subzero.com | 11
Storage
Freezer Storage
FREEZER BASKETS
To remove a freezer basket:
1 Pull the basket open until it stops.
2 Pull the two plastic tabs located behind the bottom
two corners of the basket forward, then lift up and out.
Refer to the illustrations below.
If the door opening is limited to 90°, the top basket must
be removed before removing the middle or lower basket.
To reinstall a freezer basket (column model):
1 Push the basket slides in.
2 Align the basket with the slides and push back until it
stops.
3 Press down on the front of the basket to engage the
slides.
To reinstall a freezer basket (column combination model):
1 Fully extend the basket slides.
2 Align the basket with the slides and push back until the
rear of the basket contacts the slide tabs.
3 Push back and down on the front of the basket to
engage the tabs.
Column freezer basket
Column combination freezer
basket
12 | Sub-Zero Customer Care 800.222.7820
Storage
Freezer Storage
ICE CONTAINER
The ice maker must be turned o by touching
when
the ice storage container is removed. The unit is equipped
with a 3-minute delay after the ice container is removed,
to ensure cubes are not ejected before the ice maker can
be deactivated or the ice container is reinstalled.
To remove the ice container (column model):
1 Pull the freezer basket open until it stops.
2 Lift the container out. Refer to the illustration below.
To remove the ice container (column combination model):
1 Pull the freezer basket open until it stops.
2 Slightly angle the container to lift out. Refer to the
illustration below.
To remove the ice container (tall and drawer models):
1 Pull the freezer basket open until it stops.
2 Lift the container out. Refer to the illustration below.
Tall and drawer ice container
Column ice container
Column combination ice
container
subzero.com | 13
Operation
Air Purification System
Many fresh foods emit ethylene gas, a naturally-occurring
compound that hastens food ripening and spoilage. If
your unit is equipped with an air purification system, the
cartridge has been factory installed and is located on the
back wall of the refrigerator (back of the upper drawer for
drawer models).
To initiate air purification, touch
CAUTION
The air purification system complies with applicable
Federal requirements regarding incidental exposure
to ultraviolet light. Lamp contains mercury. Manage
in accordance with disposal laws. Visit earth911.com
or call 800-222-7820.
AIR PURIFICATION CARTRIDGE
The air purification cartridge will last approximately one
year. “Change Air Purifier” will appear on the control panel
when the cartridge needs to be replaced. Touch “Snooze”
to delay the reminder for 24 hours or until the cartridge
can be replaced.
on the options screen.
To replace the air purification cartridge:
1 To access the air purification cartridge, grasp the out-
side cover from the bottom and rotate upward. Refer to
the illustration below.
2 Grasp the black cover from the top and rotate down-
ward. The cartridge will pop out and can be removed.
3 Remove the new cartridge from packaging and insert
with the connector pointing downward.
4 Once in position, close the black cover. Then rotate the
outside cover downward.
5 Once the cartridge has been replaced, follow instruc-
tions on the control panel. The cartridge life cycle will
reset for approximately one year.
Replacement Sub-Zero air purification cartridges can be
ordered online at subzero.com/store. For questions, contact Sub-Zero Customer Care at 800-222-7820.
Air purification cartridge
14 | Sub-Zero Customer Care 800.222.7820
Operation
Water Filtration System
The water filtration system supplies filtered water to the ice
maker and water dispenser (dispenser models) to produce
great-tasting water and ice.
IMPORTANT NOTE: When using the water filtration system
for the first time and after filter replacement, it is necessary to clear any air from the system and allow the filter
to assist in cleaning the water lines. For non-dispenser
models, discard the first two full containers of ice. For
dispenser models, dispense several glasses of water for a
period of two minutes.
If the water filtration system will not be used, it can be
placed in water filter bypass mode by removing the filter.
WATER FILTER
The water filter is rated for 750 gallons
(2839 L) or one year,
whichever comes first. “Change Water Filter” will appear
on the control panel when the filter needs to be replaced.
Touch “Snooze” to delay reminder for 24 hours or until
filter can be replaced.
Replacement Sub-Zero water filters can be ordered online
at subzero.com/store. For questions, contact Sub-Zero
Customer Care at 800-222-7820.
To replace the water filter:
1 To access the water filter, pull out on the bottom edge
of the access door and rotate upward. Refer to the
illustration below.
2 To remove the old filter, rotate counterclockwise
one-quarter turn, then pull out. It is normal for a small
amount of water to drip when the filter is removed. It
should be wiped up with a paper towel or cloth.
3 Remove the new filter from packaging and remove the
plastic cap.
4 Insert the new filter into the manifold and turn clock-
wise.
5 Once the new filter has been installed, follow instruc-
tions on the control panel. The filter life cycle will reset
for approximately one year.
ACCESS DOOR
Water filter
WATER FILTER
subzero.com | 15
Operation
Ice Maker
To operate the ice maker:
1 To activate the ice maker, touch on the options
screen. A single highlighted cube indicates the ice
maker is active. Three highlighted cubes indicate the
max ice feature is active.
2 To deactivate the ice maker, touch until no cubes
are highlighted.
After initial start-up, discard the first few batches of ice.
The ice may contain impurities from new plumbing connections.
Max ice increases ice production up to 30% for a 24-hour
period. During that period, some components may run at
a higher speed resulting in a unique audible tone. This is
typical and will revert back after 24 hours or when the ice
container is full.
If ice is not used regularly it may fuse together. To avoid,
discard the ice and allow the ice maker to replenish.
Deactivate the ice maker if the ice container is removed for
an extended period. The unit is equipped with a 3-minute
delay after the ice container has been removed, to ensure
cubes are not ejected before the ice maker is deactivated
or the ice container is reinstalled.
Water Dispenser
The water dispenser is located inside the refrigerator on
the left wall. Refer to the illustration below.
To dispense water:
1 Press a glass against the dispenser to activate the flow
of water.
2 The flow of water will stop when the glass is pulled
away.
The chilled water reservoir tank holds approximately 32 oz
(1 L) of filtered water. It may take several hours to chill the
water to refrigerator temperature during the original fill and
after a large amount of water is dispensed.
To fill the water tank:
1 Press a glass against the dispenser until water begins to
flow. A safety feature is incorporated into the dispenser
to limit continuous water flow to 60 seconds.
2 If water does not dispense within 60 seconds, remove
the glass, then reapply to the dispenser until water
begins to flow.
3 Once the tank is full, discard the first few glasses of
water. It may contain impurities from new plumbing
connections.
16 | Sub-Zero Customer Care 800.222.7820
WATER DISPENSER
Water dispenser
Operation
Sabbath
This appliance is certified by Star-K to meet strict religious
regulations in conjunction with specific instructions found
on www.star-k.org.
To initiate Sabbath mode:
1 From the settings screen, touch .
2 Follow instructions on the control panel.
Connect This Appliance
Connect this appliance to remotely monitor and control it.
Connecting requires a wireless router, an Internet connection with a network name and password, and a compatible
mobile device. There is no limit to the number of appliances you can connect to an account. Connect products
from multiple homes to the same account. Connecting
appliances is optional.
1 Download the free Sub-Zero Group Owner’s App from
the Apple App Store or Google Play.
2 With Bluetooth enabled on the device, stand within a
few feet of the appliance, open the app, and follow the
on-screen instructions.
3 Log in or create an account.
4 Tap Add An Appliance or tap + in upper right of the
screen to add appliances. To identify which appliance
to pair, open the appliance door.
5 Tap + next to the appliance to select it. If identical
appliances appear, an additional step identifies which
appliance to pair.
6 Tap Pair Via Bluetooth. Wait for setup to complete, then
tap Set Up Your Appliance For Pairing.
7 Tap Choose a Network on the Connect Your Appliance
to Wi-Fi screen.
8 Select the home Wi-Fi network and enter the network
password.
9 Tap Turn on Notifications to allow notifications about
the appliance (for example, door left ajar).
10 Tap Done on the Success screen to complete the setup.
subzero.com | 17
Care Recommendations
Cleaning
STAINLESS STEEL EXTERIOR
Use a nonabrasive stainless steel cleaner and apply with a
soft lint-free cloth. To bring out the natural luster, lightly
wipe the surface with a water-dampened microfiber cloth
followed by a dry polishing chamois. Always follow the
grain of stainless steel.
INTERIOR CLEANING
To clean interior surfaces and all removable parts, wash
with a mild solution of soap, water, and baking soda. Rinse
and dry thoroughly. Avoid getting water on the lights and
control panel.
CAUTION
Do not use vinegar, rubbing alcohol, or other
alcohol-based cleaners on any interior surface.
VACATIONS
For extended vacations, turn power o at the control
panel. Empty the unit and block doors open slightly to let
fresh air in and keep the interior dry. The water filter should
be replaced before start-up.
CONDENSER CLEANING
CAUTION
Before cleaning the condenser, turn power o at the
control panel. Wear gloves to avoid injury from sharp
condenser fins.
The condenser is located behind the kickplate. Clean the
condenser every 6–12 months.
To clean the condenser:
1 Turn power o at the control panel.
2 Remove the kickplate by extracting the two mounting
screws. Refer to the illustration below.
3 Use a soft bristle brush and vacuum to remove dust and
lint from the condenser. To avoid damaging condenser
fins, vacuum in the direction of the fins.
CAUTION
Failure to clean the condenser could result in temperature loss, mechanical failure, or damage.
18 | Sub-Zero Customer Care 800.222.7820
CONDENSER
SCREW
Condenser location
Water Filtration System Data
Sub-Zero Water Filtration System
REPLACEMENT CARTRIDGE (4204490)
Tested and certified by NSF International against NSF/ANSI Standard 42 for the reduction of Chlorine Taste & Odor,
Particulate Class I; and against NSF/ANSI Standard 53 for the reduction of Lead, Mercury, Atrazine, Benzene, Carbofuran,
1,4-dichlorobenzene, Lindane, Toxaphene, Turbidity, Cysts, and Asbestos.
This system has been tested according to NSF/ANSI 42/53 for
reduction of the substances listed below. The concentration of the
indicated substances in water entering the system was reduced to
a concentration less than or equal to the permissible limit for water
leaving the system, as specified in NSF/ANSI 42/53.
OPERATING SPECIFICATIONS
Capacity: certified for up to 750 gallons (2,838 L); up to twelve months
Pressure Requirement: 35–120 psi (2.8–8.2 bar)
Temperature: 33–100°F (0.6–38°C)
Flow Rate: 0.78 gpm (2.9 Lpm)
Standard
Chlorine, Taste & Odor 42 2.0 mg/L ± 10% 1.88 mg/L 0.05 mg/L 0.06 mg/L 97.34% 96.80% ≥ 50%
Particulate 42
Lead at pH 6.5 53 0.15 mg/L ± 10% 0.153 mg/L <0.001 mg/L <0.001 mg/L 99.34% 99.34% 0.010 mg/L
Lead at pH 8.5 53 0.15 mg/L ± 10% 0.150 mg/L <0.001 mg/L <0.001 mg/L 99.33% 99.33% 0.010 mg/L
Mercury at pH 6.5 53 0.006 mg/L ± 10% 0.006 mg/L 0.0003 mg/L 0.0005 mg/L 95.00% 91.66% 0.002 mg/L
Mercury at pH 8.5 53 0.006 mg/L ± 10% 0.006 mg/L 0.0008 mg/L 0.0015 mg/L 86.66% 75.00% 0.002 mg/L
Atrazine 53 0.009 mg/L ± 10% 0.009 mg/L <0.002 mg/L <0.002 mg/L 77.77% 77.77% 0.003 mg/L
Benzene 53 0.015 mg/L ± 10% 0.014 mg/L 0.0006 mg/L 0.0011 mg/L 95.71% 92.14% 0.005 mg/L
Carbofuran 53 0.08 mg/L ± 10% 0.081 mg/L <0.001 mg/L <0.001 mg/L 98.76% 98.76% 0.04 mg/L
1,4-dichlorobenzene 53 0.225 mg/L ± 10% 0.208 mg/L <0.0005 mg/L <0.0005 mg/L 99.75% 99.75% 0.075 mg/L
Lindane 53 0.002 mg/L ± 10% 0.002 mg/L 0.00003 mg/L 0.00007 mg/L 98.50% 96.50% 0.0002 mg/L
Toxaphene 53 0.015 mg/L ± 10% 0.015 mg/L <0.001 mg/L <0.001 mg/L 93.33% 93.33% 0.003 mg/L
Turbidity 53 11 ± 1 NTU 10.7 NTU 0.31 NTU 0.49 NTU 97.10% 95.42% 0.5 NTU
Cysts** 53 Minimum 50,000/L 166,500/L <1/L <1/L >99.99% >99.99% >99.95%
Asbestos 53 10
**Based on the use of Cryptosporidium Parvum oocysts † Fibers greater than 10 μm in length
Concentration
At least 10,000
particles/ml
7
to 108 fibers/L
Influent Challenge
NSF
Average Influent
Concentration
5,700,000/ml 30,583/ml 69,000/ml 99.46% 98.78% ≥ 85%
†
155 MF/L <1 MF/L <1 MF/L >99.99% >99.99% >99%
Product Water Concentration % Reduction
Max Permissible
Product Water
ConcentrationSubstance Average Max Euent Average Minimum
SPECIAL NOTES
• Replacement Sub-Zero water filter cartridges can be ordered online
at subzero.com/store. For questions, contact Sub-Zero Customer
Care at 800-222-7820.
• Change filter cartridge at least every twelve months. High sediment
areas may require more frequent filter cartridge replacement.
• Installation and operation instructions, parts and service availabil-
ity, and standard warranty are included with the product when
shipped.
• Replace water filter cartridge when the filter indicator is lit or
when water flow becomes too low. Use replacement water filter
cartridge part number 4204490. Replacement filter pricing information can be found at subzero.com/store.
• Do not use with water that is microbiologically unsafe or of
unknown water quality without adequate disinfection before or
after the system.
• Systems certified for cyst reduction may be used on disinfected
waters that may contain filterable cysts.
• This system must be installed, operated and maintained, and filters
must be replaced as required in order for the product to perform as
advertised.
• Note that while the testing was performed under standard labora-
tory conditions, actual performance may vary. The contaminants
or other substances removed or reduced by this water treatment
system are not necessarily in your water.
Manufactured for: Sub-Zero, Inc., P.O. Box 44848, Madison, WI 53744, 800-222-7820
subzero.com | 19
Troubleshooting
Troubleshooting
UNIT OPERATION
No lights or cooling.
• Verify power is on.
• Verify electrical power to the unit and home circuit
breaker is on.
No lights in the refrigerator or freezer.
• The door/drawer may have been left ajar, which has
disabled lights to eliminate excess heat. If the lights are
out, close the door/drawer for one hour. If the lights are
still out, contact Sub-Zero Factory Certified Service.
• LED interior lighting must be replaced by Sub-Zero
Factory Certified Service.
Frost, condensation, or ice buildup inside the unit.
• Verify the condenser is clean.
• Verify the door/drawer is closing properly.
• Verify the door/drawer has not been left ajar.
• Verify the door/drawer gasket does not have rips or
tears. If it does, contact Sub-Zero Factory Certified
Service.
• If icing is heavy, turn the unit o and use a hair dryer to
melt the ice. The hair dryer should be set on low and
kept moving at all times. Once the ice has melted, wipe
up any water with a cloth or paper towel.
High temperatures, the unit runs excessively or the unit is
giving o too much heat.
• Verify the condenser is clean.
• Verify the door/drawer is closing properly.
• Verify the door/drawer has not been left ajar.
• Increased ambient temperatures may cause the com-
pressors to run longer.
• If the temperature display shows 38° and 0°, but is not
cooling, the unit may be in showroom mode. Contact
Sub-Zero Customer Care at 800-222-7820.
No water from the dispenser.
• Wait one hour, then try the dispenser again.
Contact Sub-Zero Customer Care at 800-222-7820
if unresolved.
ODOR
• The unit should be cleaned before using for the first
time. This will clear any odors that may have been
trapped during shipping.
• Replace the air purification cartridge.
• Clean the unit and shelving thoroughly.
• Uncovered food could create an odor, which may
require cleaning.
20 | Sub-Zero Customer Care 800.222.7820
Troubleshooting
Troubleshooting
ICE PRODUCTION
No ice.
• Verify the ice cube indicator appears in the control
panel display.
• Verify the ice maker has been on for at least 24 hours.
• Verify the freezer temperature is near 0°F.
• Verify the ice container is properly installed.
• Verify the ice maker arm in the down position.
• Verify water is being supplied to the unit.
• Verify the water filter has been replaced within the last
12 months and installed properly.
• Verify the water filter has been removed if a reverse
osmosis filtration system is being used.
Blue or green ice.
• Possible copper supply line corrosion. Contact a
plumber to clean or replace.
Black flecks in the cubes.
• Stop use and contact Sub-Zero Factory Certified
Service.
SERVICE
• Maintain the quality built into your product by contact-
ing Sub-Zero Factory Certified Service. For the name
of the nearest Sub-Zero Factory Certified Service,
check the Product Support section of our website,
subzero.com or call Sub-Zero Customer Care at
800-222-7820.
• When contacting service, you will need the model and
serial number of your unit. Both numbers are listed on
the product rating plate. Refer to page 7 for rating plate
location.
• For warranty purposes, you will also need the date
of installation and name of your authorized Sub-Zero
dealer. This information should be recorded on page 3.
Bad taste.
• Defrost the freezer and clean with soap and water.
• Place coee grounds or charcoal briquettes in the
freezer to absorb odor.
Hollow cubes.
• Clean the condenser. Contact Sub-Zero Factory
Certified Service if unresolved.
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