Rules for the operating
company of industrial trucks
In addition to these operating instructions,
a code of practice containing additional
information for the operating companies of
industrial trucks is also available.
This guide provides information for handling
industrial trucks:
• Information on how to select suitable
industrial trucks for a particular area of
application
• Prerequisites for
industrial trucks
• Information on the use of industrial trucks
• Information on transport, initial commissioning and storage of industrial trucks
thesafeoperationof
g
Internet address and QR code
The information c
by pasting the add
in a web browser or
an be accessed at any time
ress https://m.still.de/vdma
by scanning the QR code.
08046085 EN - 08/2017I
501
Table of contents
1Foreword
Your iGo neo ........................................................ 2
VDI datasheet: iGo neo CX 20 .......................................... 93
Technical data of the remote control components ............................ 95
Technica
l data of the safety laser scanner .................................. 96
08046085 EN - 08/2017V
501
2
1
Foreword
1Foreword
Your iGo neo
Your iGo neo
CE labelling
The manufacturer uses CE labelling to indicate that the truck complies with the standards
and regulations valid at the time of marketing.
This is confirmed by the issued EC declaration
of conformity. The CE labelling is attached to
the nameplate.
An independent structural change or addition
to the truck can compromise safety, thus
invalidating the EC declaration of conformity.
The EC declaration of confo
carefully stored and made
responsible authorities
EC declaration of conformity in
accordance with the Machinery
Directive
The EC declaration of conformity in accordance with the Machinery Directive provided
in the original operating instructions for the
series-production truck is not valid for the iGo
neo.
rmity must be
available to the
.
CE-Symbol
Using the iGo neo
Intended use
The iGo neo is based on a manually operated
STILL series-production truck that has been
equipped with additional navigation and safety
components.
The truck can
of operati
250
switch between different modes
on:
MANUAL and ASSISTANCE.
108046085 EN - 08/2017
Foreword1
Using the iGo neo
MANUAL mode corresponds to normal opera-
tion of the series-production truck:
• Ride-on mode
• Pedestrian mode with cockpit (
with drive switch)
• Pedestrian mode with push button (special
equipment)
slow travel
ASSISTANCE mode is the additional opera-
ting mode of the iGo neo.
• When order picking, the truck automatically
detects the aisle and the position of the
operator. As soon as the operator climbs
down from the truck, the truck automatically
follows the operator at the same level along
the racks. The truck maintains a constant
distance to the racking, so that items can be
transferred between the truck and the rack
without interruption.
•
ASSISTANCE modecanalsob
by the operator using a rem
The truck must only be used for its intended
purpose as set out and described in these operating instructions. In addition, the provisions
in the original operating instructions for the
series-production truck apply.
If the truck is to be used for purposes other
than those specified in the operating instructions, the approval of the manufacturer and, if
applicable, the relevant regulatory authorities
must be obtained in advance to prevent hazards.
The truck is only to b
ternal transport in
TANCE
operating mod
is restricted to the
sector.
Regardless of the safety devices present in
the system, the operator remains responsible
for the safe operation of the truck at all times,
even in
ASSISTANCE mode.
e used for company-in-
the
MANUAL and ASSIS-
es. Use of the truck
commercial and industrial
e controlled
ote control.
Improper use
The operating company or operator, and not
the manufacturer, is liable for any hazards
caused by improper use.
08046085 EN - 08/20173
501
1Foreword
Using the iGo neo
It is prohibited to use the truck for purposes
other than those described in these operating
instructions.
The truck is not permitted to be used:
• On or along public roads
• In a cold store
• In areas at risk of explosion
• For transporting dangerous goods
• For transporting people or a
nimals as a load
Requirements for the plac
The requirements for the
truck correspond to the r
described in the origina
for the series-producti
In addition, the followi
• The truck must not be operated in cold
stores
•Thetruckisnot suitable for cleanroom
environments
• The truck must only be u
weather-protected lo
Permissible working environment for the truck:
Permitted temperatures
Usage
Operation
Storage
Permitted air humidity
Usage
Operation
Storage
l operating instructions
on truck.
ng restrictions apply:
cations
eofuse
place of use of the
equirements that are
sed indoors in
Min. °CMax. °C
440
5
Min. %
5
5
45
Max. % (without condensation
water)
95
95
During use, ensure that the movement tracking sensors and the safety laser scanner do
not fog up due to changing between hot zones
(approx. 40°C) and cold zones (approx. 4C)
too rapidly. Fogged-up optics covers must be
450
108046085 EN - 08/2017
Foreword1
Using the iGo neo
cleaned before use in ASSISTANCE mode
(see the chapter entitled "Cleaning").
Requirements for pallets and loads
Pallets that are wider than the truck (max.
80 cm) must not be transported in
TANCE
mode.
The weight and type of load must conform
to the specifications in the original operating
instructions for the series-production truck.
Pallets and loads must not
the lateral dimensions of
The load must not protrud
in a longitudinal or late
The stability of the truck must not be jeopardised by the weight and height of the load,
including when cornering.
The load must be secured so that it cannot fall
from the truck or slip and protrude beyond
the lateral truck contour, including when
cornering. The load must be stacked carefully,
with the centre of gravity as low as possible.
Pallets and loads that
ifications may be moved
mode only if the truck s
justed in advance by th
justments of this typ
by qualified personne
who have been trained to
the truck contour.
ral direction.
do not meet these spec-
in
afety devices are ade manufacturer. Ad-
e must only be performed
l at the manufacturer
ASSIS-
protrude beyond
e beyond the pallet
ASSISTANCE
complete this work.
Customer-specific con
the authorised servi
The authorised servi
ASSISTANCE mode to s
application condi
the following para
• Dynamic and maximum speed of the drive
programs
• Duration of the run-on time (robotics system) after the truck has been switched off
• Minimum distance
SISTANCE
tions. Amongst other things,
meters can be set:
mode
figuration by
ce centre
ce centre can configure
uit the specific
to the racking in
AS-
08046085 EN - 08/20175
501
1Foreword
Using the iGo neo
• Minimum width of a crosswise roadway
(crosswise roadway detection)
• Minimum lateral distance to any obstacles
in the roadway
• Minimum distance to trucks ahe
overhang
• Preferred truck alignment
• Adaptation to the fork length of the truck
• Start/stop positions when t
several pallets in successi
• Automatic approach after losing track of
the position of the operator (only the side to
which the truck is aligned/both sides)
ad, with
ransporting
on
650
108046085 EN - 08/2017
Foreword1
Roadways
Copyright clause for open-source
programs
STILL uses open source software to operate
the iGo neo as licensed by the owners of the
respective rights. The used open source
software can be made available for general
use, however excluding any liability.This
exclusion of liability includes implicit warranty
of marketability or suitability of the software for
a particular use. For more details, please refer
to the individual license documents.
On request, the license text can be made
available in print.
For further information p
lease contact us:
www.still.de/igo-licence
.
Roadways
Requirements for the ground
conditions of roadways
The truck is equipped with running wheels
and drive wheels made from Vulkollan. The
ground conditions of roadways affect the
length of the braking distance (e.g. when
performing an emergency stop) and therefore
also have implications for the safety of persons
and equipment.
The roadways on which the iGo neo will
be used must be sufficiently flat, provide
sufficient grip (good roughness properties)
and offer sufficient load-bearing capacity.
The requirements for the ground conditions
correspond to the requirements for the seriesproduction truck.
– Contact your aut
you are unsure ab
for the ground.
horised service centre if
out the correct conditions
Suitable road
In ASSISTANCE
be used on suita
ways
mode, the truck must only
ble roadways:
501
08046085 EN - 08/20177
1Foreword
Information about the documentati
The requirements for roadways described
in the original operating instructions of the
series-production truck also apply to trucks
with the additional
ASSISTANCE mode of
operation.
In addition, the following provisions apply:
Additional requirements for roadways
suitable for the ASSISTANCE mode of
operation
DANGER
Risk of accident due to dirty roadways
Roadways must always be kept clean. Contami-
nation resulting from moisture, oils, greases, dust,
chips etc. can cause faults and reduce safety.
– Always keep roadways clean.
– For roadways, do not use any cleaning materials
or care products that smooth the surface.
DANGER
Risk of accident f
on or in the roadwa
ASSISTANCE mo
In
the roadway for h
edges, steps, p
truck will tip o
– Maintain a sa
differences o
ASSISTAN
is in
– Always cover d
mode.
rom sloping edges and gradients
y
de, the truck does not check
eight differences, e.g. on sloping
latforms, ramps and gradients. The
rfallover.
fe distance away from height
n or in the roadway when the truck
CE
mode.
ifficult roadways in
on
MANUAL
Roadways must
as holes, trou
be free of impairments, such
ghs or damage to the surface of
the roadway.
The roadways must be free of sloped sections.
Information about the documentation
Validity of this supplement to the
operating instructions
This supplement to the operating instructions
applies in addition to the existing operating
instructions for the series-production truck
and both are to be considered as the original
850
108046085 EN - 08/2017
Foreword1
on
operating instructions. The operational and
safety information in the standard operating
instructions continues to be valid in its entirety
unless it is specifically countermanded in this
supplement to the operating instructions.
DANGER
Risk of accident!
It is essential that information in this supplement
to the operating instructions that differs to the
information in the operating instructions for the
series-production truck is observed!
Information about the documentati
Storing the operating instructions
This supplement to the operating instructions
must be kept with the operating instructions
for the series-production truck so that operators and the operating company can access
these instructions at any time. If the operating
instructions are lost, the operating company
must obtain a replacement from the manufacturer immediately. The operating instructions
are included in the spare parts list and can be
reordered as a spare part.
Sufficient quantities of the documentation
must also be made available for staff training
purposes.
Issue date and topicality of the
operating instructions
The issue date of these operating instructions
can be found on the title page.
STILL is continuously working to enhance and
improve the trucks. These instructions are
subject to change, and any claims based on
the information and/or illustrations contained
in these operating instructions cannot be
asserted.
If you require technical support for the truck,
please contact the authorised service centre.
Copyright and trademark rights
These instructions must not be reproduced,
translated or made accessible to third par-
08046085 EN - 08/20179
501
1Foreword
Information about the documentati
ties—including as excerpts—except with the
express written approval of the manufacturer.
Explanation of information symbols
used
DANGER
Indicates procedures that must be strictly adhered
to in order to prevent the risk of fatalities.
WARNING
Indicates procedures
to in order to prevent
CAUTION
Indicates procedures that must be strictly adhered
to in order to prevent material damage and/or
destruction.
NOTE
For technical r
special attent
that must be strictly adhered
the risk of injuries.
equirements that require
ion.
on
ENVIRONMENT NOTE
To prevent environmental damage.
Information for two-page PDF
display
These operating instructions are optimised for
both printing and for on-screen display.
The document contains double pages, with
the illustrations on one side and the instructions shown in a table on the other side. To
ensure that this arrangement is shown correctly on your screen, please set the following
options in your PDF program:
View/Page Display
• Two Page View
• Show Cover Page in Two Page View
ACTIVE(2)
105
ACTIVE(1)
0108046085 EN - 08/2017
1
2
Foreword1
Environmental considerations
Environmental considerations
Disposing of components used for
ASSISTANCE mode
The instructions for environmentally friendly
disposal of truck components that are specified in the operating instructions for the series-production truck also apply to components used for
Disposing of the remote control and
battery charger
Once they are deemed obsolete, the radio
remote control and the battery charger must
be scrapped in a collection point for hazardous
waste.
NOTE
Batteries that are no longer in use must be
collected in appropriate containers.
ASSISTANCE mode.
08046085 EN - 08/201711
501
1Foreword
Environmental considerations
125
0108046085 EN - 08/2017
2
Safety
2Safety
Definition of terms used for respons
ible persons
Definition of terms used for responsible persons
Duties of the operating company
The operating company is the natural or legal
person or group who uses the truck or on
whose authority the truck is used.
The operating company must ensure that the
truck is only used for its intended purpose and
in compliance with the safety regulations in
these operating instructions and the operating
instructions for the series-production truck.
The operating company must
all users read and understa
information in these oper
and in the operating instr
series-productiontruck
instructions must be acce
operator at all times.
The operating company is responsible for
scheduling and correctly performing regular
safety inspections, including safety inspections on the components used for
TANCE
mode.
The requirements for the operating company—as well as the rights, duties and rules
of behaviour of the operating company—as
described in the operating instructions of the
series-production truck also apply to trucks
with the additional
operation.
In addition, the following provisions apply:
• As part of safety train
company must instruct t
to handle the truck in
This information applies
different methods of handl
MANUAL and ASSISTANCE m
the
operation.
• The operating company must instruct all
affected personnel in the safe handling of a
truck in
• The operating company is responsible for
ensuring the safe condition of roadways
(refer to the chapter entitled "Suitable
roadways").
• The operating company m
the truck is only operate
ASSISTANCE mode of
ASSISTANCE mode.
ensure that
nd the safety
ating instructions
uctions for the
. Both sets of operating
ssible to the truck
ASSIS-
ing, the operating
he operator on how
STANCE
ASSI
in particular for the
ing the truck in
ust ensure that
d by persons
mode.
odes of
145
0108046085 EN - 08/2017
Safety2
Definition of terms used for respons
who have been trained in the handling of
ible persons
ASSISTANCE mode.
The operating company must observe the
national regulations, laws and accident
prevention regulations.
Duties of the operator
The operator is the person who drives the truck
in
MANUAL mode or ASSISTANCE mode.
The requirements for the d
the rights, duties and rul
the driver—as described i
instructions of the seri
also apply to the operato
additional
As part of safety training, the operator must receive instruction from the operating company
on how to handle the truck in
mode.
In addition, the following provisions apply:
ASSISTANCE m
Special responsibility of the operator for
theremotecontrol
The operator must nev
control unattended w
work and must never gi
to anyone else. The rem
be operated by the operat
Once work has been completed, the operator
must ensure that the remote control cannot be
accessed by unauthorised persons.
river—as well as
es of behaviour of
n the operating
es-production truck
roftruckswiththe
ode of operation.
ASSISTANCE
er leave the remote
hen performing their
ve the remote control
ote control may only
or.
Additional requirements applicable
to the authorised service centre
Work on components used for ASSISTANCE
mode must only be performed only by the service centre authorised by the manufacturer.
The service engineer must have received special training from the manufacturer regarding
the handling processes, technology and repair
work involved with the iGo neo. It is not permitted for other persons to perform work on the
components used for
ASSISTANCE mode.
08046085 EN - 08/201715
501
2Safety
Definition of terms used for respons
This instruction does not apply to cleaning procedures on components that are not located
inside the truck; refer to the chapter entitled
"Cleaning".
The following components are used for
ASSISTANCE mode:
• Safety laser scanner
• Movement tracking sensors
• Control components
• Control electronics and control software
• Emergency off switches
• LED signalling unit
• Switches
• Remote control
Specialist
A qualified person is defin
engineer or a person who f
requirements:
• A completed vocational qualification that
demonstrably proves their professional
expertise. This proof should consist of
a vocational qualification or a similar
document.
• Professional experience indicating that
the qualified person has gained practical
experience of industrial trucks over a
proven period during their career During
this time, this person has become familiar
with a wide range of symptoms that require
checks to be carried out, such as based
on the results of a hazard assessment or a
daily inspection
• Recent professional in
field of the industrial tr
and an appropriate furthe
are essential. The qualified
have experience of carrying ou
in question or of carrying out s
Moreover, this person must be a
the latest technological deve
regarding the industrial truck t
and the risk being assessed
ed as a service
ulfils the following
volvement in the
uck test in question
r qualification
person must
lopments
ible persons
tthetest
imilar tests.
ware of
obetested
165
0108046085 EN - 08/2017
Safety2
Basic principles for safe operatio
Basic principles for safe operation
Modifications and retrofitting
If the truck needs to be converted or retrofitted
for work that is not listed in these operating
instructions or in the operating instructions for
the series-production truck, approval from the
manufacturer must be obtained in advance.
Any modifications to the construction can
impair the safety of the truck in
mode and cause accidents.
Modifications to components used for
SISTANCE
with the specific approval of the manufacturer.
Approval from the relevant authority must be
obtained where applicable. If modifications
are carried out without the required approval,
the CE declaration of conformity provided by
the manufacturer is invalidated.
In particular, the following are not permitted:
• Modifications to compone
SISTANCE
movement tracking sens
ponents, control elect
software, emergency of
nalling unit, switches
• Use of attachment parts (e.g. headlights)
on the truck. Attachment parts may be fitted
only with the approval of the manufacturer
as attachment parts can impair the safety
functions of the truck. Approved attachment
parts must not project beyond the contour
of the truck
• Use of fork extensions on the truck
• Modifications to t
mode may be carried out only
mode (safety l
he fork spacing
ASSISTANCE
AS-
nts used for
aser scanner,
ors, control com-
ronics and control
f switches, LED sig-
and remote control)
AS-
n
Modifying the tru
DANGER
Risk of accident as a result of all safety functions
being lost
Modifications by unauthorised persons to the
parameters used by safety devices are forbidden.
Modifications to the truck parameters or
component parameters may be performed
exclusively by qualified personnel at the
manufacturer who have been trained to
ck parameters
08046085 EN - 08/201717
501
2Safety
Basic principles for safe operatio
complete this work! All modifications must
be documented.
Warning regarding non-genuine
parts
Genuine parts, components and accessories,
including for
cially designed for this truck. We specifically
draw your attention to the fact that parts, components and attachments and accessories
supplied by other companies have not been
tested and approved by STILL.
Installation and/or use of such products may therefore have a negative impact on the design features
of the truck and thereby impair active and/or passive driving safety in certain circumstances.
Only the authorised service centre may perform
work on the components used for
mode. The manufacturer accepts no liability for any
damage caused by the use of non-genuine parts
and accessories without approval.
ASSISTANCE mode, are spe-
CAUTION
n
ASSISTANCE
Damage, defects and misuse of
safety systems
The operator must report any damage or other
defects in components used for
TANCE
mode to the supervisory personnel
immediately. The truck must only be operated in
MANUAL mode until the problem is
completely resolved. Components used for
ASSISTANCE mode include the safety laser
scanner, movement tracking sensors, control
components, control electronics and control
software, emergency off switches, LED signalling unit, switches and remote control.
Trucks that are not safe for operation or for use
on the road must not be used until they have
been properly repaired.
Do not remove or deactivate safety systems
and switches.
The contractually agreed set values for
ASSISTANCE mode may be changed only
185
ASSIS-
0108046085 EN - 08/2017
Safety2
Residual risk
by qualified personnel at the manufacturer
who have been trained to complete this work.
Work on the electrical system (e.g. additional
headlights) is only permitted with the manu-
facturer's written approval. All work carried out
on the electrical system must be documented.
Medical equipment
WARNING
Electromagnetic interferencemayoccur on medical
devices!
Only use equipment that is sufficiently protected
against electromagnetic interference.
Medical equipment, such as pacemakers or
hearing aids, may not work properly when the
truckisinoperation.
– Ask your doctor or the manufacturer of
the medical equipment to confirm that the
medical equipment is sufficiently protected
against electromagnetic interference.
Residual risk
Residual dangers, residual risks
Despite working carefully and complying with
directives and standards, the possibility of
other dangers occurring when operating
the truck in
entirely excluded.
The system components used for
TANCE
quirements. Nevertheless, there remains a
degree of residual risk, even when the truck is
used for its intended purpose and all instruc-
tions are followed.
Even beyond the narrow danger area of the
truck itself, a residual risk cannot be excluded
when operating the truck in
mode. Persons and drivers of other trucks
must exercise a heightened degree of aware-
ness regarding the truck, so that they can react
ASSISTANCE mode cannot be
ASSIS-
mode comply with current safety re-
ASSISTANCE
08046085 EN - 08/201719
501
2Safety
Residual risk
immediately in the event of any malfunction,
incident or breakdown etc.
WARNING
All persons that are in the vicinity of the truck must
be instructed regarding the dangers that arise from
a truck operating in
In addition, we draw attention to the safety regulations given in these operating instructions.
Additional risks that may arise when operating
the truck in
• Risk of accident due to obstructed or blind
roadways
• Risk of accident due to an unsuitable
working environment that the scanner
cannot detect, e.g. operation in unsuitable
warehouse aisles
• Risk of accident as a result of objects
protruding into the driving area that the
safety laser scanner cannot detect (e.g.
obstacles above or below the scanner
range)
• Risk of accident due to poor operator
visibility over the working area
• Unintentional operation of the remote
control by the operator
• Human error resulting from failure to
observe the safety regulations
• Unrepaired damage caused by force, or
faulty and worn components
• Work performed on components in the
system by unauthorised persons
• Insufficient maintenance and testing of
safety components
• Exceeding the test intervals of safety
components
• Risk of accident if the truck automatically
restarts movement following an emergency
stop when operating in
mode
The manufacturer accepts no responsibility
for accidents involving the truck caused by the
failure of the operating company or operator to
note these risks either intentionally or due to
lack of care.
ASSISTANCE mode.
ASSISTANCE mode include:
ASSISTANCE
205
0108046085 EN - 08/2017
Safety2
Residual risk
Overview of hazards and counter-
measures
NOTE
This table is designed to help operators eva-
luate the hazards present in
mode. It does not claim to be complete.
NOTE
Observe the national regulations for your
country!
Hazard
For transport systems with an assistance system for driverless operation
Roadway quality
inadequate
Load-carrying
equipment incorrect;
load could slip
Unpredictable driving
behaviour
Roadways blocked or
(temporarily) closed
Roadways intersect
in a mix of ASSISTANCE/MANUAL
mode
No person detection in
ASSISTANCE mode
ASSISTANCE
Course of actionCheck note
Clean/clear roadwaysOBetrSichVO
Reposition load on
pallet
Employee training
Mark roadways
Keep roadways clear
Announce right-of-way
rule
Employee training
√ Complete
- Not applicable
OBetrSichVO
OBetrSichVO
OBetrSichVO
OBetrSichVO
OBetrSichVO
Notes
(Workplace Safety
Ordinance)
(Workplace Safety
Ordinance)
(Workplace Safety
Ordinance)
(Workplace Safety
Ordinance)
(Workplace Safety
Ordinance)
(Workplace Safety
Ordinance)
08046085 EN - 08/201721
501
2Safety
Residual risk
Hazard
Obstacles such as
ladders and working
platforms within the
movement area of
the truck, e.g. for
performing repair or
maintenance work in
the aisle
Obstacles at right
angles to the roadway
or that protrude into the
roadway that cannot be
detected by the safety
systems on the truck
.
Course of actionCheck note
Close off roadways to
the affected movement
or working areas using
cones. Driverless
trucks may not be
operated in the
closed-off area
Employee training
Danger to employees when ASSISTANCE mode is used
According to the German Ordinance on Industrial Safety and Health (BetrSichV) and
labour protection law (ArbSchG), the operating company must determine and assess
hazards during operation, and establish the
labour protection measures required for employees (BetrSichVO). This investigation must
also include any hazards that arise as a result
of using
ASSISTANCE mode. The operating
company must therefore draw up appropriate operating instructions (§ 6 ArbSchG) and
make them available to the operator. A responsible person must be appointed.
√ Complete
Notes
- Not applicable
O
O
NOTE
Please note the definition of the following
responsible persons: "operating company"
and "operator".
The construction and equipment of the
truck correspond to the Machinery Directive
2006/42/EC and are therefore marked with
CE labelling. These elements are therefore
not included in the hazard assessment. Attachments possess their own CE labelling and
likewise are not included for that reason. However, the operating company must select the
225
0108046085 EN - 08/2017
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