Manufacturer:
Phonak AG
Laubisrütistrasse 28
CH-8712 Stäfa
Switzerland
www.phonak.com
Your hearing care professional:
(V90/V70/V50/V30)
User Guide
029-0334-02/V1.00/2014-07/cu Printed in Switzerland © Phonak AG All rights reserved
Contents
1. Your hearing aid details
Your hearing aid
1. Your hearing aid details
2. Welcome
3. Quick guide
4. Parts of the hearing aid
Using the hearing aid
5. Left & right hearing aid markings
6. On/O
7. Batteries
8. Putting on the hearing aid
9. Removing the hearing aid
10. Push button
11. Volume control
3
4
6
8
10
11
12
14
15
16
17
If no box is checked and you do not know the
model of your hearing aid, please ask your hearing
care professional.
Model
c Audéo V-10
c Audéo V-312
c Audéo V-312T
c Audéo V-13
Battery type
c 10
c 312
c 13
Your hearing care professional:
Further Information
12. Care and maintenance
13. Wireless accessories
14. Service and warranty
15. Compliance information
16. Information and description of symbols
17. Troubleshooting
18. Important safety information
2 3
18
21
22
24
28
32
34
2. Welcome
Your new hearing aid was developed by Phonak, one of
the world‘s leading companies in hearing technology. Your
hearing aid oers the most modern digital hearing
technology currently available on the market.
Please read these user instructions thoroughly in order to
benet from all the possibilities your new hearing aid has
to oer. With proper use and care, you will be able to
enjoy your hearing aid for many years to come.
If you have any questions, please consult your hearing
care professional.
Phonak - life is on
www.phonak.com
This user guide is valid for:
Wireless models
Phonak Audéo V90-10
Phonak Audéo V90-312
Phonak Audéo V90-312T
Phonak Audéo V90-13
Phonak Audéo V70-10
Phonak Audéo V70-312
Phonak Audéo V70-312T
Phonak Audéo V70-13
Phonak Audéo V50-10
Phonak Audéo V50-312
Phonak Audéo V50-312T
Phonak Audéo V50-13
Phonak Audéo V30-10
Phonak Audéo V30-312
Phonak Audéo V30-312T
Phonak Audéo V30-13
CE mark applied
2014
2014
2014
2014
2014
2014
2014
2014
2014
2014
2014
2014
2014
2014
2014
2014
5
3. Quick guide
Left & right hearing aid markings
Blue marking for left
hearing aid.
Red marking for right
hearing aid.
Audéo V-10, V-312,
V-312T
Changing batteries
Audéo V-13
On/O
OOn
Push button
The push button on your hearing
aid can have various functions.
The function for your hearing aid is
indicated in your individual
instructions.
Volume control
1 2 3
Remove the
sticker from the
new battery.
6 7
Open the
battery door.
Place battery in
the battery door
with the “+”
symbol facing
upwards.
To increase the volume, press the
volume control upwards. To decrease
the volume, press the volume control
downwards.
4. Parts of the hearing aid
The pictures below show the models described in this user
guide. You can identify your personal model by:
• Checking “Your hearing aid details” in chapter 1.
• Or comparing your hearing aid with the models shown
below. Pay attention to the shape of the hearing
hearing aid and if a volume control is present.
Audéo V-312 & V-312T
Tube
Anchor (optional)
Push button
Battery door
Speaker
(without earpiece attached)
Tube
Audéo V-10
8 9
Anchor (optional)
Speaker
(without earpiece attached)
Push button
Battery door
Audéo V-13
Tube
Anchor (optional)
Speaker
(without earpiece attached)
Push button
Volume control
Battery door
5. Left & right hearing aid markings 6. On/O
The battery door is also the on/o switch.
1 1
Open the battery door. To do
this, pull down on the ridge at
the bottom of the hearing aid.
Closed battery door =
hearing aid is on
2
There is a red or blue marking inside the battery door.
This will tell you if it is a left or a right hearing aid.
Blue marking
for left
hearing aid.
Red marking
for right
Audéo V-10, V-312,
V-312T
10 11
Audéo V-13
hearing aid.
2
Open battery door =
hearing aid is o
When you switch on the hearing aid you may hear a
start-up melody.
7. Batteries
1 2 3
Remove the
sticker from the
new battery.
If it is dicult to close the battery door: Check the
battery is inserted correctly and the “+” symbol is
facing upwards. If the battery is not inserted
correctly, the hearing aid will not work and the
battery door can be damaged.
Open the
battery door.
Place battery in
the battery door
with the “+”
symbol facing
upwards.
hearing aid settings and battery). We recommend
that you always have a new battery on hand.
Replacement battery
This hearing aid requires zinc-air batteries. Identify the
correct battery size (10, 312 or 13) by:
• Checking “Your hearing aid details” in chapter 1.
• Checking the marking on the inner side of the
battery door.
• Or checking the following table.
Model
Phonak Audéo
V-312, V-312T
V-10
V-13
Zinc air
battery
size
312
10
13
Color
marking on
package
brown
yellow
orange
IEC
code
PR41
PR70
PR48
ANSI
code
7002ZD
7005ZD
7000ZD
Low power: You will hear two beeps when the battery
is low. You will have approximately 30 minutes to
change the battery (this can vary, depending on the
12 13
Please ensure you use the correct type of battery in
your hearing aids (zinc-air). Please also read chapter
18.2 for further information on product safety.
8. Putting on the hearing aid 9. Removing the hearing aid
1 1
Place the hearing aid behind
your ear.
2
Insert the earpiece into your
ear canal.
Pull on the bend of the tube
and remove the hearing aid
from behind the ear.
In very rare cases, your earpiece can remain in your
ear canal when removing the hearing aid from the
ear. In the unlikely case that the earpiece does get
stuck in your ear canal, it is strongly recommended
to see a medical specialist for safe removal.
3
If there is an anchor attached
to the earpiece, tuck it into
the bowl of your ear to secure
your hearing aid.
14 15
10. Push button 11. Volume control
The push button on your
hearing aid can have
various functions or is
not active. This depends
on the programming of
the hearing aid, which is
indicated in your
individual “Hearing aid
instructions”. Please ask
your hearing care
professional for this
printout.
16 17
To increase the volume,
press the volume control
upwards. To decrease the
volume, press the volume
control downwards.
The volume control can
be disabled by the hearing
care professional.
12. Care and maintenance
Diligent and routine care of your hearing aid contributes
to outstanding performance and a long service life.
Please use the following specications as a guideline.
Further information regarding product safety, see
chapter 18.2.
General information
Before using hair spray or applying cosmetics, you should
remove your hearing aid from your ear, because these
products may damage it.
When you are not using your hearing aid, leave the
battery door open so that any moisture can evaporate.
Make sure that you always completely dry your hearing
aid after use. Store the hearing aid in a safe, dry and
clean place.
Your hearing aids are resistant to water, sweat and dust
under the following conditions:
18 19
• The battery door is fully closed. Ensure that no foreign
object such as hair is caught in the battery door when it
is closed.
• After exposure to water, sweat or dust, the hearing aid
is cleaned and dried.
• The hearing aid is used and maintained as described in
this user guide.
Hearing aids with the design-integrated Roger
receiver are also water resistant.
Hearing aids with an audio shoe and Roger
universal receiver are not water resistant.
Use of your hearing aid around water can restrict
air ow to the batteries causing it to stop
working. Should your hearing aid stop working
after coming into contact with water, refer to the
troubleshooting steps in chapter 17.
13. Wireless accessories
Daily
Inspect the earpiece for earwax and moisture deposits.
Clean the surfaces with a lint-free cloth. Never use
cleaning agents such as household detergents, soap, etc.
for cleaning your hearing aid. It is not recommended to
A range of Phonak accessories are available for you to use
with your hearing aid. These include:
• Remote controls
• Wireless devices to hear the sound from the TV, cell
phone or MP3 player better
rinse with water. If you need to clean your hearing aid
intensively, ask your hearing care professional for advice
and information on lters or drying capsules.
MP3 Player/Audio source*
Weekly
Clean the earpiece with a soft, damp cloth or with a
special cleaning cloth for hearing aids. For more in depth
maintenance instructions or for more than basic cleaning,
Cell phone
please see your hearing care professional.
Wireless audio
streaming device
Remote control
Phonak DECT II
* Devices (e.g. MP3 player) can also be connected to the audio
streaming device via an audio cable.
20 21
TVLink
14. Service and warranty
Local warranty
Please ask the hearing care professional, where you
purchased your hearing aid, about the terms of the
local warranty.
International warranty
Phonak oers a one year limited international
warranty, valid starting from the date of purchase.
This limited warranty covers manufacturing and
material defects in the hearing aid itself, but not
accessories such as batteries, tubes, earmolds,
external receivers. The warranty only comes into
force if a proof of purchase is shown.
The international warranty does not aect any legal
rights that you might have under applicable national
legislation governing sale of consumer goods.
22 23
Warranty limitation
This warranty does not cover damage from improper
handling or care, exposure to chemicals or undue stress.
Damage caused by third parties or non-authorized service
centers renders the warranty null and void. This warranty
does not include any services performed by a hearing care
professional in their oce.
Serial number
(left side):
Serial number
(right side):
Date of purchase:
Authorized hearing care
professional (stamp/signature):
15. Compliance information
Europe:
The wireless models listed in chapter 2 are certied under:
Declaration of Conformity
Hereby Phonak AG declares that this Phonak product
meets the requirements of the Medical Devices Directive
93/42/EEC as well as the Radio and Telecommunications
Phonak Audéo V-10
USA FCC ID: KWC-WHSRIC1
Canada IC: 2262A-WHSRIC1
Terminal Equipment Directive 1999/5/EC. The full text of
the Declaration of Conformity can be obtained from the
manufacturer or the local Phonak representative whose
address can be taken from the list on www.phonak.com
Phonak Audéo V-312
USA FCC ID: KWC-WHSRIC2
Canada IC: 2262A-WHSRIC2
(Phonak worldwide locations).
Phonak Audéo V-312T
Australia:
Supplier Code Number N15398
New Zealand:
Supplier Code Number Z1285
24 25
USA FCC ID: KWC-WHSRIC3
Canada IC: 2262A-WHSRIC3
Phonak Audéo V-13
USA FCC ID: KWC-WHSRIC4
Canada IC: 2262A-WHSRIC4
Notice 1:
This device complies with Part 15 of the FCC Rules and
with RSS-210 of Industry Canada. Operation is subject to
the following two conditions:
1) this device may not cause harmful interference, and
2) this device must accept any interference received,
including interference that may cause undesired operation.
no guarantee that interference will not occur in a
particular installation. If this device does cause harmful
interference to radio or television reception, which can be
determined by turning the equipment o and on, the user
is encouraged to try to correct the interference by one or
more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the device
Notice 2:
Changes or modications made to this device not
expressly approved by Phonak may void the FCC
authorization to operate this device.
and receiver.
• Connect the device into an outlet on a circuit
dierent from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV
technician for help.
Notice 3:
This device has been tested and found to comply with
the limits for a Class B digital device, pursuant to Part 15
of the FCC Rules and ICES-003 of Industry Canada.
These limits are designed to provide reasonable protection
against harmful interference in a residential installation.
This device generates, uses and can radiate radio
frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful
interference to radio communications. However, there is
26 27
16. Information and description
of symbols
With the CE symbol, Phonak AG conrms that
this Phonak product – including accessories
– meets the requirements of the Medical
Devices Directive 93/42/EEC as well as the
R&TTE Directive 1999/5/EC on radio and
telecommunications equipment. The numbers
after the CE symbol correspond to the code of
certied institutions that were consulted under
the above-mentioned directives.
This symbol indicates that the products
described in these user instructions adhere to
the requirements for an applied part of Type B
of EN 60601-1. The surface of the hearing aid is
specied as an applied part of Type B.
Indicates the medical device manufacturer, as
dened in EU Directive 93/42/EEC.
28 29
Operating
conditions
EMC and Radio communications compliance
label Australia.
This symbol indicates that it is important for
the user to read and take into account the
relevant information in these user guides.
This symbol indicates that it is important for
the user to pay attention to the relevant
warning notices in these user guides.
Important information for handling and
product safety.
The product is designed such that it functions
without problems or restrictions if used as
intended, unless otherwise noted in these
user guides.
Temperature during transportation
and storage: –20° to +60° Celsius
(–4° to +140° Fahrenheit).
Humidity during transportation: Up to 90%
(non condensing). Humidity during storage:
0% to 70%, if not in use. See instruction in
chapter 18.2 regarding drying the hearing
aid after use.
Atmospheric pressure: 200 hPA to 1500 hPa
The symbol with the crossed-out garbage bin
is to make you aware that this hearing aid
may not be thrown away as normal
household waste. Please dispose of old or
unused hearing aids, at waste disposal sites
intended for electronic waste, or give your
hearing aid to your hearing care professional
for disposal. Proper disposal protects the
environment and health.
30 31
17. Troubleshooting
Problem
Hearing aid not functioning
Hearing aid whistles
Hearing aid not loud enough
or distorted
Hearing aid plays two beeps
Hearing aid switches on & o
(intermittent)
If the problem persists, contact you hearing care
professional for assistance
32 33
Causes
Flat battery
Blocked speaker/earpiece
Battery not inserted correctly
Hearing aid switched o
Hearing aid not inserted correctly
Cerumen in ear canal
Volume too loud
Low battery
Speaker/earpiece blocked
Volume too low
Hearing has changed
Indication for low battery
Moisture on battery or
hearing aid
What to do
Change battery (chapter 3 + 7)
Clean speaker opening/earpiece
Insert battery correctly (chapter 3 + 7)
Switch hearing aid on by completely closing the battery door
(chapter 6)
Insert hearing aid correctly (chapter 8)
Contact your ENT/GP or hearing care professional
Decrease volume (chapter 10 + 11)
Change battery (chapter 3 + 7)
Clean speaker opening/earpiece
Turn volume up if volume control available (chapter 10 + 11)
Contact you hearing care professional
Change battery within the next 30 minutes (chapter 3 + 7)
Wipe battery and hearing aid with dry cloth
18. Important safety information
18.1 Hazard warnings
Please read the information on the following pages before
using your hearing aid.
A hearing aid will not restore normal hearing and will not
prevent or improve a hearing impairment resulting from
organic conditions. Infrequent use of a hearing aid does not
permit a user to attain full benet from it. The use of a
hearing aid is only part of hearing habilitation and may
need to be supplemented by auditory training and
instruction in lipreading.
34 35
The intended use of
hearing aids is to amplify
and transmit sound to the
ears and hereby
compensate for impaired
hearing. The hearing aids
(specially programmed for
each hearing loss) must
only be used by the
intended person. They
should not be used by any
other person as they could
damage hearing.
Changes or modications
to the hearing aid that
were not explicitly
approved by Phonak are
not permitted. Such
changes may damage your
ear or the hearing aid.
Do not use the hearing
aids in explosive areas
(oxygen-rich environments,
mines or industrial areas
with danger of explosions).
Hearing aid batteries are
toxic if they are swallowed!
Keep out of reach of
children and mentally
challenged people or pets.
If batteries are swallowed,
consult your physician
immediately!
If you feel pain in or
behind your ear, if it is
inamed or if skin
irritation and accelerated
accumulations of earwax
occur, please check with
your hearing care
professional or physician.
In very rare cases, the
dome can remain in your
ear canal when removing
the hearing tube from the
ear. In the unlikely case
that the dome does get
stuck in your ear canal, it is
strongly recommended to
see a physician for safe
removal.
Hearing programs in the
directional microphone
mode reduce background
noises. Please be aware
that warning signals or
noises coming from
behind, e. g. cars, are
partially or entirely
suppressed.
This hearing aid is not for
children below 36 months.
It contains small parts that
can cause choking, if
swallowed by children.
Keep out of reach of
children and mentally
challenged people or pets.
If swallowed, consult a
physician or hospital
immediately.
External devices may only
be connected if they have
been tested in accordance
with corresponding
IECXXXXX standards. Only
use accessories approved
by Phonak AG, to avoid any
electrical shock.
The following is only
applicable for persons with
active implantable medical
devices (i.e. pacemakers,
debrillators, etc.):
Keep the wireless hearing
•
aid at least 15 cm
(6 inches) away from the
active implant. If you
experience any interference,
do not use the wireless
hearing aids and contact
the manufacturer of the
active implant. Please, note
that interference can also
be caused by power lines,
electrostatic discharge,
airport metal detectors etc.
Keep magnets (i.e. battery
•
handling tool, EasyPhone
magnet, etc.) at least
15 cm (6 inches) away
from the active implant.
You are not permitted to
•
use wireless accessories for
your hearing aids. Ask your
hearing care professional
for details.
36 37
18.2 Information on product safety
Phonak hearing aids are
water resistant and not
waterproof. They are
designed to withstand
normal activities and
occasional accidental
exposure to extreme
conditions. Never immerse
your hearing aid in water!
Phonak hearing aids are not
specically designed for
extended periods of water
submersion on a continual
basis, that is worn in
activities such as swimming
or bathing. Always remove
your hearing aid before
these activities, as the
hearing aid contains
sensitive electronic parts.
38 39
Never wash the
microphone inputs. Doing
so could cause it to lose its
special acoustic features.
Protect your hearing aid
from heat (never leave near
a window or in the car).
Never use a microwave or
other heating devices to
dry your hearing aid. Ask
your hearing care
professional about suitable
drying methods.
When you are not using
your hearing aid, leave the
battery door open so that
any moisture can evaporate.
Make sure that you always
completely dry your
hearing aid after use. Store
the hearing aid in a safe,
dry and clean place.
Do not drop your hearing
aid! Dropping onto a hard
surface can damage your
hearing aid.
Always use new batteries
for your hearing aid. In
case a battery is leaking,
replace it immediately with
a new one to avoid any
skin irritation. You can
return used batteries
to your hearing care
professional.
The batteries used in these
hearing aids should not
exceed 1.5 Volts. Please do
not use silver-zinc or Li-ion
(lithium-ion) rechargeable
batteries as these may
cause severe damage to
your hearing aids. The table
in chapter 7 explains
exactly which type of
battery your particular
hearing aids require.
Remove the battery if
you are not using your
hearing aid for a long
period of time.
Special medical or dental
examination including
radiation described below,
may adversely aect the
correct functioning of your
hearing aids. Remove and
keep them outside the
examination room/area
before undergoing:
Medical or dental
•
examination with X-ray
(also CT scan).
Medical examinations with
•
MRI/NMRI scans, generating
magnetic elds.
Hearing aids don’t need to
•
be removed when passing
security gates (airports
etc.). If X-ray is used at all,
it will be in very low doses,
and will not aect the
hearing aids.
Do not use your hearing
aid in areas where
electronic equipment
is prohibited.
40
41
Notes
42 43
Loading...