Siemens HiPath Xpressions Compact User Guide

Service Guideline HiPath Wor kpoint Clients

For internal use only

Service Guideline

Product: HiPath Xpressions

Compact

Product version: V1.0

Printouts from the Intranet/Internet and copied files will not be updated.

Status: released
Issue: 1.0
Date: 26.02.02
Author: Kreißl, Günter
Department: ICN EN HO PM 4
Telephon: 34552
Fax: 26722
E-mail: mailto:[e-mail]

Siemens AG 2001
The reproduction, transmission, or use of this document or its contents is not permitted without express writ­ten authority. Offenders will be liable for damages.
subject to regular updates.
All rights, including rights created by patent grant or the registration of a utility model or design, are reserved.

Internet/Intranet printouts and copied files shall not be

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Service Guideline HiPath Wor kpoint Clients

History of changes

Issue Date Changes

V0.1 23.08.01 Creation of the Service Guideline HiPath X pr essions Compact

Service Guideline V1.1

V0.2 06.12.01 Adaptation of the service-guideline because t he com m ercial

exploitation structures has changed

V1.0 11.02.02 Adaptation of the service-guideline chapter 3.10 service times

because the commercial exploitation structures has chang ed

V1.0 26.02.02 Corrections (red marked)

Release

Dept./Function Name Date Signature

ICN EN HO PM 4 Günter Kreißl 12.12.01 G. Kreißl

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Contents

1 Introduction 5

1.1 General 5

1.2 Country specifics 5

1.3 Target Group 5

2 Product information 6

2.1 Product description 6

2.2 Limitations/dependencies 7

2.3 Product introduction 7

2.3.1 Client Information, Product introduction 7

2.3.2 Siemens Information, Product introduction 7

2.4 Delivery 8

2.4.1 Scope 8

2.4.2 Delivery procedure, Damage during transport, and Unpacking quality 11

2.5 Warranty 12

2.6 Reporting 12

2.6.1 SIS data 12

3 Installation/start-up/maintenance 12

3.1 Requirements placed on service personnel/skills 12

3.2 Installation and start-up 12

System Requirements 13

3.3 Maintenance process 14

3.3.1 SW corrections 14

3.3.2 HW corrections 14

3.3.3 New SW versions 14

3.4 On-site system access 15

3.5 Remote system access 15

3.6 Data backup 16

3.6.1 Protection of the Data in the User Mailboxes 16

3.6.2 Password Protection for Administration and Maintenance 16

3.6.3 Data Backup 16

3.7 Service information 16

3.8 Upgrades 16

3.9 Tools/test equipment 17

3.9.1 Installation, generation, and administration systems 17

3.9.2 Tools/test equipment 17

3.10 Service times 18

3.10.1 Configuration/maintenance costs 19

3.11 Escalat i on process 20

3.11.1 Mailbox of ICN EN HO SE 6 20

4 Training 20

4.1 Client Information on the Training Of f er 20

4.2 Siemens Information on the Training Offer 20

5 Documentation 21

5.1 Service documentation 21

5.1.1 Ordering 22

5.1.2 Address Siemens internal 22

5.2 Important links 22

6 Spare parts/logistics 23

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6.1

Initial spare parts – crash parts 23

6.2 Spare parts 23

6.3 Spare parts supply 23

6.4 Ordering procedure 23

7 Data protection and information security 23

7.1 Siemens regulations 23

8 Abbreviations 24

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1 Introduction

1.1 General

This service guideline describes product-specif ic features regarding installat ion, set -up and
maintenance of HiPath Xpressions Compact V1.0.
This document does not contain descriptions of the global processes and structures of the
individual service organisations.
We assume that the users at whom this document is aimed have a sound working knowledge of
the general service procedures.

This document is subject to the requirements of DIN ISO 9001 and in t his r espect is a controlled
document. For certification in accordance with DIN ISO 9001 it is necessary to inform all organisa­tional units concerned without exception. This document is subject to the CIP (Continuous Im­provement Process).

1.2 Country specifics

Country specifics will be dealt with in the individual sections if necessary.

1.3 Target Group

RAC-T/ITSC manag er s
Managers of the service organisations/delivery units
Realisation management/engineer ing/project planning and technical processing managers
Product support
Communication partners

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2 Product information

2.1 Product description

Important hint:
The HiPath Expressions Compact-boards of IVMP8 and IVMP8R are available
in January / February 2002 !

HiPath Xpressions Compact V1.0 is the new integr at ed system family for messaging in HiPath
3000 Version 1.2 and later (for Germany

Product Structure

Xpressions Compact boards are available for HiPat h 3350, HiPat h 3550 and 3750 system s for both
the wall mounting cabinet and the 19“ HiPath 3300/3500/3700 housing.

Xpressions Compact (P8/P8R), integrated board in entry market segment
for HiPath 3350/3300

Xpressions Compact (S8/S8R), integrated board in entry market segment
Xpressions for HiPath 3550/3500
Compact =
Xpressions Compact (L8), integrated board in entry mark et segment
for HiPath 3700/3750

Xpressions Compact (L24), integrated board in standard market
segment for HiPath 3700/3750

Configuration Parameters

Product Memory capacity Ports for messaging

Xpressions Compact (P8/P8R) 100 h 8

Xpressions Compact (S8/S8R) 100 h 8

Xpressions Compact (L8) 100 h 8

Hicom 150H V1.2 SMR F).

Xpressions Compact (L24) 100 h 24

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2.2 Limitations/dependencies

The possible number of mailboxes is not limited by the license key but is tied to the type of
system:

HiPath 3300/3350: 500 mailboxes
HiPath 3500/3550: 500 mailboxes
HiPath 3700/3750: 500 mailboxes

Furthermore, there ar e lim itations for the following types of m a ilboxes:
AutoAttendant mailboxes: 100 (50 for HiPath 3300/3350) from the 500 mailboxes

Information mailboxes: 100 (50 for HiPat h 3300/ 3350) from the 500 mailboxes
Affects all HiPath Xpr e ssions Com pact boar ds:

The HiPath Xpressions Compact data is not in t he KDS backup.

Configuration information

• in the max. 1 Xpressions Compact board per system

• allowed slots for Xpressions Compact

- in the HiPath 3300: slot 4 or 5

- in the HiPath 3350: slot 5

- in the HiPath 3500: slot 4, 5, 6, 7, 8 or 9

- in the HiPath 3550: slot 5, 7 and 9

- in the HiPath 3700/3750 basic box: only slot 7; E
In addition

has to be applied in the basic box to the lead off cable of the board in slot 6 resp. in the ELS-box
to the lead off cable of the board in slot 7. In the case, slot 6 resp. slot 7 is not occupied by a
board, then the ferrit has to be allocated to the lead off cable of the next board that is plugged in ­left to the Xpressions Compact boar d (At the current status of the pr oject, the information to t he
last bullet are to be seen as provisional.)

• The Xpressions Compact-boar d of the type L24 and a SLMO24 should not be joint owners of the
same PCM-bus. In the master/slave mode of the SLMO24, the complete accessibility is not guaran­teed.

• The Xpressions Compact- boar d of the type L8 and L24 are allowed to be applied and to be with-

drawn from a “running” HiPath- system . (hot-plugable)

– as far as the HiPath 3700/3750 is concerned – a ferrit (order-no. C39022-Z7000-C7)

xtended Line Size (ELS)-box: only slot 8

2.3 Product introduction

2.3.1 Client Information, Product introduction

As a client of Siemens AG, you can obtain fu rther inf orm ation about this f r om your countr y-specif ic
Siemens organisation.

2.3.2 Siemens Information, Product introduction

The market launch dates can be found in the Sales Information.

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2.4 Delivery

2.4.1 Scope

Marketing items in direct sales, Germany
HiPath Xpressions Compact integrated voice mail system

as an option for Hicom 150 H V1.2 or HiPath 3000

HiPath Xpressions Compact V1.0 L30250-U600-A141 1)3)
integrated voice mail system CU141
with 8 ports to Hi Pat h 3300/ 3350

consisting of:
for HiPath 3350 (wall model)

1 x IVMP8 board
S30122-Q7379-X100

for HiPath 3300 (rack m odel)
1 x IVMP8R board
S30122-K7379-Z100

HiPath Xpressions Compact V1.0 L30250-U600-A131 1)3)
integrated voice mail system CU131
with 8 ports to Hi Pat h 3500/ 3550

consisting of:
for HiPath 3550 (wall model)

1 x IVMS8 board
S30122-Q7379-X

for HiPath 3500 (rack m odel)
1 x IVMS8R board
S30122-K7379-Z

HiPath Xpressions Compact V1.0 L30250-U600-A133 1)3)
integrated voice mail system CU133
with 8 ports to Hi Pat h 3700/ 3750

consisting of:
1 x IVML8 board

S30122-H7380-X100

HiPath Xpressions Compact V1.0 L30250-U600-A134 1)3)
integrated voice mail system CU134
with 24 ports to Hi Pat h 3700/ 3750

consisting of:
1 x IVML24 board

S30122-H7380-X

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