Siemens HiPath Xpressions Compact User Guide

Service Guideline HiPath Wor kpoint Clients

For internal use only

Service Guideline

Product: HiPath Xpressions

Compact

Product version: V1.0

Printouts from the Intranet/Internet and copied files will not be updated.

Status: released
Issue: 1.0
Date: 26.02.02
Author: Kreißl, Günter
Department: ICN EN HO PM 4
Telephon: 34552
Fax: 26722
E-mail: mailto:[e-mail]

Siemens AG 2001
The reproduction, transmission, or use of this document or its contents is not permitted without express writ­ten authority. Offenders will be liable for damages.
subject to regular updates.
All rights, including rights created by patent grant or the registration of a utility model or design, are reserved.

Internet/Intranet printouts and copied files shall not be

HiPath Xpressions Compact V1.0
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History of changes

Issue Date Changes

V0.1 23.08.01 Creation of the Service Guideline HiPath X pr essions Compact

Service Guideline V1.1

V0.2 06.12.01 Adaptation of the service-guideline because t he com m ercial

exploitation structures has changed

V1.0 11.02.02 Adaptation of the service-guideline chapter 3.10 service times

because the commercial exploitation structures has chang ed

V1.0 26.02.02 Corrections (red marked)

Release

Dept./Function Name Date Signature

ICN EN HO PM 4 Günter Kreißl 12.12.01 G. Kreißl

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Contents

1 Introduction 5

1.1 General 5

1.2 Country specifics 5

1.3 Target Group 5

2 Product information 6

2.1 Product description 6

2.2 Limitations/dependencies 7

2.3 Product introduction 7

2.3.1 Client Information, Product introduction 7

2.3.2 Siemens Information, Product introduction 7

2.4 Delivery 8

2.4.1 Scope 8

2.4.2 Delivery procedure, Damage during transport, and Unpacking quality 11

2.5 Warranty 12

2.6 Reporting 12

2.6.1 SIS data 12

3 Installation/start-up/maintenance 12

3.1 Requirements placed on service personnel/skills 12

3.2 Installation and start-up 12

System Requirements 13

3.3 Maintenance process 14

3.3.1 SW corrections 14

3.3.2 HW corrections 14

3.3.3 New SW versions 14

3.4 On-site system access 15

3.5 Remote system access 15

3.6 Data backup 16

3.6.1 Protection of the Data in the User Mailboxes 16

3.6.2 Password Protection for Administration and Maintenance 16

3.6.3 Data Backup 16

3.7 Service information 16

3.8 Upgrades 16

3.9 Tools/test equipment 17

3.9.1 Installation, generation, and administration systems 17

3.9.2 Tools/test equipment 17

3.10 Service times 18

3.10.1 Configuration/maintenance costs 19

3.11 Escalat i on process 20

3.11.1 Mailbox of ICN EN HO SE 6 20

4 Training 20

4.1 Client Information on the Training Of f er 20

4.2 Siemens Information on the Training Offer 20

5 Documentation 21

5.1 Service documentation 21

5.1.1 Ordering 22

5.1.2 Address Siemens internal 22

5.2 Important links 22

6 Spare parts/logistics 23

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6.1

Initial spare parts – crash parts 23

6.2 Spare parts 23

6.3 Spare parts supply 23

6.4 Ordering procedure 23

7 Data protection and information security 23

7.1 Siemens regulations 23

8 Abbreviations 24

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1 Introduction

1.1 General

This service guideline describes product-specif ic features regarding installat ion, set -up and
maintenance of HiPath Xpressions Compact V1.0.
This document does not contain descriptions of the global processes and structures of the
individual service organisations.
We assume that the users at whom this document is aimed have a sound working knowledge of
the general service procedures.

This document is subject to the requirements of DIN ISO 9001 and in t his r espect is a controlled
document. For certification in accordance with DIN ISO 9001 it is necessary to inform all organisa­tional units concerned without exception. This document is subject to the CIP (Continuous Im­provement Process).

1.2 Country specifics

Country specifics will be dealt with in the individual sections if necessary.

1.3 Target Group

RAC-T/ITSC manag er s
Managers of the service organisations/delivery units
Realisation management/engineer ing/project planning and technical processing managers
Product support
Communication partners

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2 Product information

2.1 Product description

Important hint:
The HiPath Expressions Compact-boards of IVMP8 and IVMP8R are available
in January / February 2002 !

HiPath Xpressions Compact V1.0 is the new integr at ed system family for messaging in HiPath
3000 Version 1.2 and later (for Germany

Product Structure

Xpressions Compact boards are available for HiPat h 3350, HiPat h 3550 and 3750 system s for both
the wall mounting cabinet and the 19“ HiPath 3300/3500/3700 housing.

Xpressions Compact (P8/P8R), integrated board in entry market segment
for HiPath 3350/3300

Xpressions Compact (S8/S8R), integrated board in entry market segment
Xpressions for HiPath 3550/3500
Compact =
Xpressions Compact (L8), integrated board in entry mark et segment
for HiPath 3700/3750

Xpressions Compact (L24), integrated board in standard market
segment for HiPath 3700/3750

Configuration Parameters

Product Memory capacity Ports for messaging

Xpressions Compact (P8/P8R) 100 h 8

Xpressions Compact (S8/S8R) 100 h 8

Xpressions Compact (L8) 100 h 8

Hicom 150H V1.2 SMR F).

Xpressions Compact (L24) 100 h 24

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2.2 Limitations/dependencies

The possible number of mailboxes is not limited by the license key but is tied to the type of
system:

HiPath 3300/3350: 500 mailboxes
HiPath 3500/3550: 500 mailboxes
HiPath 3700/3750: 500 mailboxes

Furthermore, there ar e lim itations for the following types of m a ilboxes:
AutoAttendant mailboxes: 100 (50 for HiPath 3300/3350) from the 500 mailboxes

Information mailboxes: 100 (50 for HiPat h 3300/ 3350) from the 500 mailboxes
Affects all HiPath Xpr e ssions Com pact boar ds:

The HiPath Xpressions Compact data is not in t he KDS backup.

Configuration information

• in the max. 1 Xpressions Compact board per system

• allowed slots for Xpressions Compact

- in the HiPath 3300: slot 4 or 5

- in the HiPath 3350: slot 5

- in the HiPath 3500: slot 4, 5, 6, 7, 8 or 9

- in the HiPath 3550: slot 5, 7 and 9

- in the HiPath 3700/3750 basic box: only slot 7; E
In addition

has to be applied in the basic box to the lead off cable of the board in slot 6 resp. in the ELS-box
to the lead off cable of the board in slot 7. In the case, slot 6 resp. slot 7 is not occupied by a
board, then the ferrit has to be allocated to the lead off cable of the next board that is plugged in ­left to the Xpressions Compact boar d (At the current status of the pr oject, the information to t he
last bullet are to be seen as provisional.)

• The Xpressions Compact-boar d of the type L24 and a SLMO24 should not be joint owners of the
same PCM-bus. In the master/slave mode of the SLMO24, the complete accessibility is not guaran­teed.

• The Xpressions Compact- boar d of the type L8 and L24 are allowed to be applied and to be with-

drawn from a “running” HiPath- system . (hot-plugable)

– as far as the HiPath 3700/3750 is concerned – a ferrit (order-no. C39022-Z7000-C7)

xtended Line Size (ELS)-box: only slot 8

2.3 Product introduction

2.3.1 Client Information, Product introduction

As a client of Siemens AG, you can obtain fu rther inf orm ation about this f r om your countr y-specif ic
Siemens organisation.

2.3.2 Siemens Information, Product introduction

The market launch dates can be found in the Sales Information.

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2.4 Delivery

2.4.1 Scope

Marketing items in direct sales, Germany
HiPath Xpressions Compact integrated voice mail system

as an option for Hicom 150 H V1.2 or HiPath 3000

HiPath Xpressions Compact V1.0 L30250-U600-A141 1)3)
integrated voice mail system CU141
with 8 ports to Hi Pat h 3300/ 3350

consisting of:
for HiPath 3350 (wall model)

1 x IVMP8 board
S30122-Q7379-X100

for HiPath 3300 (rack m odel)
1 x IVMP8R board
S30122-K7379-Z100

HiPath Xpressions Compact V1.0 L30250-U600-A131 1)3)
integrated voice mail system CU131
with 8 ports to Hi Pat h 3500/ 3550

consisting of:
for HiPath 3550 (wall model)

1 x IVMS8 board
S30122-Q7379-X

for HiPath 3500 (rack m odel)
1 x IVMS8R board
S30122-K7379-Z

HiPath Xpressions Compact V1.0 L30250-U600-A133 1)3)
integrated voice mail system CU133
with 8 ports to Hi Pat h 3700/ 3750

consisting of:
1 x IVML8 board

S30122-H7380-X100

HiPath Xpressions Compact V1.0 L30250-U600-A134 1)3)
integrated voice mail system CU134
with 24 ports to Hi Pat h 3700/ 3750

consisting of:
1 x IVML24 board

S30122-H7380-X

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Optional expansion items for HiPat h Xpressi ons Compact
Feature configuration L30250-U613-A142

Automatic attendant console CU142
for HiPath Xpressions Compact

Addition-expenditure for installation with L30250-U613-A138 4)
parameters differently from default-values CU138
for HiPath Xpressions Compact after
expenditure per hour

Legend:

1) Possible max. 1x in Hicom 150 H V1.2 (Point, Com and Pro) or HiPath 3000.

System upgrade possibly required.
The IVMS8 or IVMS8R or IVML8 or IVML24 board each occupy one slot in the switch.

2) To be ordered max. 1 time as an option for Xpressions Compact, type IVMS8/IVMS8R, IVML8

or IVML24.

3) The documentation for HiPat h Xpressions Compact (operating documentat ion) is included with

the switch documentation on the CD-ROM.
It may be necessary to re-order the current system docum ent ation on CD-ROM under P31003­H1012-C100-*-6Z19 from LFZ-Fürth if older version switches are upgraded with HiPath
Xpressions Compact.

4) In principle, the tidings-specific parameters can (diff erently from default-param eters), through

the customer himself deter m ines and is pr et ended with help of the system-planner to the System
configuration.
On tidings-wish, the retrieval as well as the reception can tak e place int o the system-planner
through the service-technician.
In both cases, the tidings-specif ic system - configuration of the service-technician m ust be enforced
after expenditure.

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Marketing items for distributors in Germany and for IM
HiPath Xpressions Compact integrated voice mail system

as an option for Hicom 150 H V1.2 or HiPath 3000
HiPath Xpressions Compact V1.0 L30251-C600-A279 1)3)

integrated voice mail system DU279
for 8 ports with IVMP8 module to
Hicom 150 H OfficePoint V 1.2 or Hi Pat h 3350
(wall model)

consisting of:
1 x IVMP8 board

S30122-Q7379-X100

HiPath Xpressions Compact V1.0 L30251-C600-A280 1)3)
integrated voice mail system DU280
for 8 ports with IVMP8R module t o
Hicom 150 H OfficePoint V 1.2 or Hi Pat h 3350
(19" rack model)

consisting of:
1 x IVMP8R board

S30122-K7379-Z100

HiPath Xpressions Compact V1.0 L30251-C600-A281 1)3)
integrated voice mail system DU281
for 8 ports with IVMS8 module to
Hicom 150 H OfficeCom V 1.2 or HiPath 3550
(wall model)

consisting of:
1 x IVMS8 board

S30122-Q7379-X

HiPath Xpressions Compact V1.0 L30251-C600-A282 1)3)
integrated voice mail system DU282
for 8 ports with IVMS8R module t o
Hicom 150 H OfficeCom V 1.2 or HiPath 3500
(19" rack model)

consisting of:
1 x IVMS8R board

S30122-K7379-Z

HiPath Xpressions Compact V1.0 L30251-U600-A283 1) 3)
integrated voice mail system DU283
for 8 ports with IVML8 module t o
Hicom 150 H Office Pro V 1.2 or HiPath 3700/3750
(Wall and 19" rack models)

consisting of:
1 x IVML8 board
S30122-H7380-X100

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HiPath Xpressions Compact V1.0 L30251-U600-A284 1)3)
integrated voice mail system DU284
for 24 ports with IVML24 module t o
Hicom 150 H Office Pro V 1.2 or HiPath 3700/3750

(Wall and 19" rack models)
consisting of:
1 x IVML24 board
S30122-H7380-X

Legend:

1) Possible max. 1x in Hicom 150 H V1.2 (Point, Com and Pro) or HiPath 3000.

System upgrade possibly required.
The IVMS8 or IVMS8R or IVML8 or IVML24 board each occupy one slot in the switch.

2) To be ordered max. 1 time as an option for Xpressions Compact, type IVMS8/IVMS8R, IVML8

or IVML24.

3) The documentation for HiPat h Xpressions Compact (operating documentat ion) is included with

the switch documentation on the CD-ROM.
It may be necessary to re-order the current system docum ent ation on CD-ROM under P31003­H1012-C100-*-6Z19 from LFZ-Fürth if older version switches are upgraded with HiPath
Xpressions Compact.

Note:

VOGT electronic Witten GmbH includes HiPath Xpr essions Com pact as a board with the delivery
of the PBX. Approximately 90% of all HiPat h Xpressions Compacts are expected to be delivered
with the PBX. A separate delivery/start-up is also planned as a part of the after-sales.
Complaints concerning the delivery should be sent to the hotline at Vogt Electronic Witten GmbH,
using the complaint form included with the delivery.

2.4.2 Delivery procedure, Damage during transport, and Unpacking quality

For information on the delivery procedure, dam age during transport, and unpacking quality, see

Service Guideline General

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2.5 Warranty

The warranty period for the end customer in Germany is 12 months from the time of the handover
of the operational system to the custom er .
In the international market, the warranty periods may be also shorter or longer depending on statu­tory regulations.

2.6 Reporting

2.6.1 SIS data

SIS is the management and inf or m ation system for trouble reports.

Product family
Product group
Product type
Code number

Product identification data
Appropriate forms must be used for the service code and TAS key.

Product category
Product group
Market segment (GBK)
Sales channel

Applications
Voice/Mail Solution
Xpressions Compact
Version 1.0

A
071 Sales region
N021
071

3 Installation/start-up/maintenance

3.1 Requirements placed on service personnel/skills

No particular skills are requir ed.
Knowledge of the HiPath 3000 V1.2 system is required.

3.2 Installation and start-up

The steps necessary for the installation and st ar t - up can be found in the HiPath Xpressions
Compact Installation and Administration Manual.
Service personnel can access this edition at

- the following Intranet link: http://cmweb01.mch.pn.siemens.de/e_doku/en/index.htm

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Installation

The HiPath Xpressions Compact boards are handled like other HiPath 3000 boards. HiPath
Xpressions Compact (P8/P8R and S8/S8R) boards m ay not be inser t ed or removed while the
system is running; the HiPath Xpressions Com pact ( L8) and (L24) boards may be removed while
the system is running.

Attention: packing protection covering:

Before starting up the boar d, the packing protection covering on the HiPath Xpr essions Com pact
board must be removed. When the board is returned or sent in (tr anspor t) for repair, this packing
protection covering (cardboard block) m ust be attached again.

System Requirements

The following requirement s m ust be met for the installation of the HiPath Xpressions Compact:

• an available slot in HiPath 3700/3750 systems for one HiPath Xpressions Compact

(L24) not together with an SLMO24 on the same PCM bus, in

HiPath 3350/3550 wall systems only the lower slots

• one HiPath Xpressions
Compact board
per system: HiPath Xpressions Compact (P8): S30122-Q7379-X100
HiPath Xpressions Compact (P8R): S30122-Q7379-Z100
HiPath Xpressions Compact (S8): S30122-Q7379-X
HiPath Xpressions Compact (S8R): S30122-K7379-Z
HiPath Xpressions Compact (L8): S30122-Q7380-X100
HiPath Xpressions Compact (L24): S30122-Q7380-X

• a ferrite bead: only in HiPath 3700/3750 systems. Part number: C39022-Z7000-C7

HiPath Xpressions Compact soft ware: HE100V. 01.1xx and later (P50038-P0100-A1-*)

• PBX hardware: HiPath 3000 V1.2 with control unit (CBCPR, CBCC, CBCP, CBRC, CBRP)

• PBX software: HiPath 3700/3750: HE550S.53.7xx and later (P30370-P855-A610-*)

HiPat h 3500/ 3550: HE550U.53.7xx and later (P30370-P856-A610-*)
HiPat h 3300/ 3350: HE550T.53.7xx and later (P30370-P857-A610-*)

HiPath 3000 ManagerE: HA550B.53.xxx and later (P50038-P1510-A1-*)

Commissioning/start-up

Software and languages (voice prompts/system announcem ents) have already been installed on
the HiPath Xpressions Compact board. After the boards have been inserted, the start-up to
standby mode occurs (default start- up) .
The proper system start-up can be monitored with the diagnostic LEDs.

Then the administration can be performed with the HiPath 3000 Manager E.
Customer Orientation:

The customer is given a brief intr oduction (basic training, 0.5 hour).

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3.3 Maintenance process

3.3.1 SW corrections

Through the mailbox, the ICN EN HO SE 6 development provides level 2 support for
troubleshooting a service release.

The installation of SW updates takes place over the HiPath 3000 Manager E.
If there is a HiPath Xpr essions Com pact online in this HiPath system, the "IVM" tab is shown in the
maintenance dialog.

The SW update can be imported both locally and remotely over the TCP/IP inter face, IMOD or via
ISDN.
Mailboxes that were set up with the old software retain the greeting texts, m essages and system
configuration.

If the message memory must be read out because of a board replacement, t his is usually done lo­cally over the TCP/IP interface because of t he large amount of data.

3.3.2 HW corrections

The repair is done by replacing the appropriate HiPat h Xpressions Compact board.

3.3.3 New SW versions

ICN EN HO mailbox (analog and ISDN access): Telephone: [phone] - 3172
Telephone: [phone]

Note:

The product support mailbox is only available to support level 2.
The mailbox can be reached with both analog and digital ISDN access.

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3.4 On-site system access

• Via V.24 system interface using t he HiPat h 3000 Manager E/ C ser vice tool

- Access only possible with user identification and password

• Via integrated digital modem ( ISDN B channel access) using
HiPath 3000 Manager E/C service tool

- Access only possible with user identification and password

• Via integrated analog modem ( I MOD, max. transfer rate 9600 baud) using HiPat h 3000

Manager E/C service tool

- Access only possible with user identification and password

• Via IP protocol

- Access only possible with user identification and password

Affects all HiPath Xpr e ssions Com pact boar ds:
A direct connection between the TCP/IP stack and a local ser vice PC over a cross-link cable or
between the TCP/IP stack and the customer LAN is only allowed for service purposes in the
framework of a short - t er m connection.
The connection must be removed after t he com pletion of the service routine.

Note:
The customer can also make custom ised changes himself/herself using a PC and t he HiPat h 3000
Manager C service tool.

3.5 Remote system access

• Via integrated digital modem ( ISDN B channel access) using
HiPath 3000 Manager E service tool

- Access only possible with user identification and password

• Via integrated analog modem ( IMOD, max. transfer rate 9600 baud) using HiPath 3000

Manager E service tool

- Access only possible with user identification and password

• Via IP protocol

- Access only possible with user identification and password

Note:
The Assistant E must work tog et her with the certified Hicom Teleservice tool (HTS t ool) program.

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3.6 Data backup

3.6.1 Protection of the Data in the User Mailboxes

It is vital that user mailboxes be protected by password.
The users obtain access to their mailbox

• on their own telephone by dialling the direct access number of t he integrated voicemail system

and entering a password
(or alternatively by pressing a function key (instead of the direct access number) and entering a
password)

• from another internal t elephone by dialling t he dir ect access number, their own telephone

number and entering a password

• from an external telephone by dialling the direct access number of the integrated voicemail

system and entering a password
The password may have 3 – 8 characters.
It is also possible to use remote administration

to change the mailbox parameters.

3.6.2 Password Protection for Administration and Maintenance

Password protection similar to that f or the Hicom HiPath 3000 Manager E/C
E/C tools has been defined for t he ser vice technicians and t he cust om er.

The access to system data is possible regardless of t he selected access only after the entry of
a user identification (identification) and the accompanying password (authentication).

3.6.3 Data Backup

The HiPath 3000 (3350/3550/3750) systems place an automat ic backup of the customer data
(authorisation, individual settings, etc. ) daily (11: 59 pm ) on the flashcard that also contains the
system programs. This procedure can also be initiated manually.
The customer data for the HiPath Xpressions Compact is not included here; this is stor ed on the
HiPath Xpressions Compact board.

The data-protection of X pressions Compact takes place on the integrat ed Har ddisk, consequently
the current customer data get lost after one restart. A protection of the equipment-par am et er s
takes place, in agreement with the custom er , t hr ough the technician on customers own protection­media. The emerging expenditure s ar e set tled over the position CU138 (only in the FRG) after ex­penditure.

3.7 Service information

Service information (software and hardware releases/modifications) will be filed in the SIS info da­tabases.

3.8 Upgrades

Software for providing new featur es is marketed through the sales channels.

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3.9 Tools/test equipment

3.9.1 Installation, generation, and administration systems

No special tools are needed for the installation and st ar t - up of the HiPath Xpressions Compact.
No separate inspection, measuring and test equipment is available for checking the HiPath Xpres­sions Compact.
The HiPath Xpressions Compact board has 2 LEDs for local trouble-shooting.

They signal the following function states:

-

Description Green

LED

Yellow
LED

Boot procedure Off Off

LED test (cold-start option) On On

Reset of the Xpressions Compact

Blinking Blinking

board and deletion of the CDB

Display of the lockout switch status Off On: switch is in board locked

out position

Off: switch is in board enabled
position

Hard disk test and start of the

Off Blinking

application

Standby mode after successful

On Off

start-up

Board error or switch is in locked

Off On

out position

A switch can be used to block or release the board or to reset it . Existing connections are not
released because of the lock out, but a r enewed seizure is prevented.

For more information, r efer to Chapter 3.2 Start- up in the HiPath Xpressions Compact installation
and administration manual

3.9.2 Tools/test equipment

The tools and equipment for testing measuring and inspection are described in the Service Guide-

line General.

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3.10 Service times

The service times ref er to the product models specif ied below, but not to the terminals or the line
network. They illustrate the average expenditure in the first year after product introduction (M3).

The installation times ar e applied as options to HiPath 3000 and assume the basic expenditure of SBE 11
(1.5h) for HiPath 3000 3350/3550 or SB 362 (2.5h) for HiPath 3750.

Product model: HiPath Xpressions Compact, basic configuration with 2 ports to HiPath 3300/3350

and HiPath 3500/3550
Initial installation

Activity Time in hours Category
Make-ready time*

Installation
Start-up**
Basic training

0.120 C

0.040 B

1.040 C

0.500 C

Additional training
Connection of applications
Integration in networks
Total:

1.700 C

Extensions

Activity Time in hours Category
Minor MAC

0.12 C

Major MAC

Maintenance

Activity Time in hours Category
Make-ready time*

Corrective maintenance

0.3 C

0.9 C

* The mak e-ready time includes, for example: the journey to the cust omer (0. 5 h), the t ime to log

on to the remote service,

paperwork, talking with the customer and handing over the product to the customer
** The start-up includes, for example: cust om er queries, configuration, dat a backup and function
test.

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Product model: HiPath Xpressions Compact, basic configuration with 4 ports to HiPath 3700/3750

Initial installation

Activity Time in hours Category
Make-ready time*

Installation
Start-up**
Basic training

0.120 C

0.040 B

2.640 C

0.500 C

Additional training
Connection of applications
Integration in networks
Total:

3.300 C

Extensions

Activity Time in hours Category
Minor MAC

0.12 C

Major MAC

Maintenance

Activity Time in hours Category
Make-ready time*

Corrective maintenance

0.4 C

1.3 C

* The make-ready time includes, f or example: t he jour ney to the custom er (0. 5 h), the time to log

on to the remote service,

paperwork, talking with the customer and handing over the product to the customer
**The start-up includes, for example : cust om er queries, configuration, dat a backup and function
test.

Note:
If possible, access the administrat ion software using the digital B channel access to attain shor t
transfer times. At the site, digital access over an ISDN adapter on the Optiset E t e lephone is r ec­ommended.

3.10.1 Configuration/maintenance costs

Configuration and maintenance cost s are listed in the ICN Price List for Direct Sales.

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Service Guideline HiPath Wor kpoint Clients

3.11 Escalation process

The escalation process is described in the Service Guideline General.

Deviation from standard procedure:

The Speech Design Company provides service “level 3“.
The ICN EN HO clearing of fice is the interface between SIEMENS service “level 2“ and Speech
Design service “level 3“. Escalations to the Speech Design product suppor t m ust be made over the
ICN EN HO clearing office.

Note:

The clearing off ice is only f o r level 2 support cont acts!

3.11.1 Mailbox of ICN EN HO SE 6

ICN EN HO SE 6 mailbox (analog and ISDN access): Telephone: [phone] - 3172

Telephone: [phone]

Note:

The product support mailbox is only available to support level 2 (IT SC/ RAC- T).

4 Training

4.1 Client Information on the Training Offer

As a client of Siemens AG, you can obtain f ur t her information about this from your country-specific
Siemens organisation.

4.2 Siemens Information on the Training Offer

Information on course modules for this product can be obtained from t he Training Institute.

Training Institute - - cour se modules

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Service Guideline HiPath Wor kpoint Clients

5 Documentation

5.1 Service documentation

Title Language Medium Order number

Installation and
Administration Manual
HiPath Xpressions Compact

German

Supplements to Hicom 150H
V1.2 Service Manual

English

French

German

Italian

Portuguese

Spanish

English

Italian

Spanish

Portuguese

French
English

French

German

Italian

Portuguese

Spanish

e-docu in

Intranet

CD-ROM
(HTML and
PDF)

PDF (paper) A31003-S2510-A400-*-A9

CD-ROM

(HTML and

PDF)

e-docu in

Intranet

http://cmweb01.mch.pn.siemens.
de/e_doku/en/index.htm

Hicom 150 H V1.2 Service CD
P31003-H1012-S403-*-6Z20

A31003-S2510-A400-*-76A9
A31003-S2510-A400-*-72A9
A31003-S2510-A400-*-78A9
A31003-S2510-A400-*-79A9
A31003-S2510-A400-*-77A9

Hicom 150 H V1.2 Service CD
P31003-H1012-S403-*-6Z20

http://intranet.icn.siemens.de/vz_
dc_2/tndocvz/index.htm

Installation and
Administration Manual
HiPath Xpressions Compact

Supplements to Hicom 150H
V1.2 Service Manual

Electronic documentation for t he TAP
The technician's TAPs are supplied over the electronic ser vice document at ion over t he SMS

interface in the regional office.
The HiPath 3000 V1.2 service manual also contains the description of the new HiPath Xpressions

Compact boards (L8/L24) and (S8/S8R).
It also lists the changes to the Assist ant E administration tool.

Service manual in electronic version
A browser is needed to work with the electronic service manual in HTML format.

Netscape browsers are available for the Siemens AG area without a license.
Service manual on paper

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Greek is currently being translated

Greek is currently being translated

Service Guideline HiPath Wor kpoint Clients

The service manual on paper can also be ordered from the Fürth distribution center using the
Print-On-Demand procedure (PO D) over t he following link

http://intranet.icn.siemens.de/vz_dc_2/tndocvz/index.htm

5.1.1 Ordering

• Ordering process for t he Für th Distribution Centre (German, English):
Order slip recipient V78A6 (Fürth distr ibut ion center)

• Online information and ordering system click4buisness- supplies in t he Intranet:
http://c4bs.spls.de/

In exceptional cases, also by fax with project account number (PAN)
Fax: [phone]

5.1.2 Address Siemens internal

Street address Mailing address
Siemens AG Siemens AG
LZF Fürth LZF Fürth
Gründlacherstr. 260 Postfach 23 52
D-90765 Fürth-Bislohe D-90713 Fürth

Telephone: [phone] (Ms. Frank)

.

5.2 Important links

Link in the Intranet

Service Guideline General
Service Documentation
Sales Information
ICN Price List for Direct Sales
Start page ICN VD RAC
Service Information System (SIS)
ICN Technical informat ion
Training Institute ( course modules)
Online information and ordering system for
documentation
Data Protection & Information Security
EN Spare Parts Shop
Forms

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Service Guideline HiPath Wor kpoint Clients

6 Spare parts/logistics

6.1 Initial spare parts – crash parts

Crash part = part the failure of which has serious repercussions, including system shutdown

Name Part number

Not provided

6.2 Spare parts

Name Part number Repair code

HiPath Xpressions Compact (P8) S30122-Q7379-X100 RP
HiPath Xpressions Compact (P8R) S30122-Q7379-Z100 RP
HiPath Xpressions Compact (S8) S30122-Q7379-X RP
HiPath Xpressions Compact (S8R) S30122-K7379-Z RP
HiPath Xpressions Compact (L8) S30122-Q7380-X100 RP
HiPath Xpressions Compact (L24) S30122-X7380-X1 RP

Repair codes: RP = repairable, NR = not repairable

Repair code

6.3 Spare parts supply

NMW (New Materials Management) guidelines apply, see Service Guideline Gener al.

6.4 Ordering procedure

Standard ordering procedures apply, see Service Guideline General.

7 Data protection and information secu rity

Country-specific regulations must be obser ved.

7.1 Siemens regulations

Internal Siemens regulations must be obser ved, see Ser vice Guideline G ener al
The valid statutory data protection reg ulat ions shall apply.
For more information, refer to the Corporate Information Security Guide

Service Guideline General

, section 11, Security Requirements.

and the

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8 Abbreviations

CD-ROM Compact Disc-Read Only Memory
HiPath 3000 Siemens PBX
HW Hardware
ITSC International Technical Support Cent re
IVM Integrated Voice Mail
LAN Local Area Network
NMW New Materials Management
PBX Private Branch Exchange
PC Personal Computer
PCI Programming Communicat ion I nt erface
PKU Distributors
PS Product support
RAC Remote Access Center
RAM Random Access Memory
SIS Service Information System
SW Software
TCP/IP Transmission Control Protocol/Inter net Pr otocol
TI Technical Information

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