Siemens HIPATH OPTIPOINT 420 User Manual

HiPath 4000

optiPoint 420 economy optiPoint 420 economy plus optiPoint 420 standard

Operating Instructions

About these Operating Instructions

These Operating Instructions describe the use of the optiPoint 420 economy/economy plus/ standard in conjunction with the HiPath 4000 Communication Server, Version 3.0. They describe all functions you can use from your telephone. You may find that some functions you wish to use are not available on your telephone. This may be due to one of the following reasons:

• The function has not been configured for your telephone - please contact your service personnel.

• Your communications platform does not support this function - please contact your service personnel.

Important Notes

Never operate the telephone in an environment where there is a risk of explosion.

Only use Siemens accessories. The use of other manufacturers’ accessories may be dangerous and will render the warranty and approval null and void.

Never open the telephone set or an add-on unit. If any problems arise, contact your service personnel.

The information provided in this document contains merely general descriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products. An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract.

The telephone must not come into contact with abrasive liquids or liquids which are liable to discolor it, such as tea, coffee, fruit juices or soft drinks. Care of the telephone  page 123.

Labels

About these Operating Instructions

The CE symbol certifies compliance of this equipment with the EU and UL directives.

This device has been manufactured in accordance under a certified environmental management system (ISO 14001). This process ensures that energy consumption and the use of primary raw materials are kept to a minimum, thus reducing waste production.

All electrical and electronic products should be disposed of separately from the municipal waste stream via designated collection facilities appointed by the government or the local authorities. The correct disposal and separate collection of your old appliance will help prevent potential negative consequences for the environment and human health. It is a precondition for reuse and recycling of used electrical and electronic equipment. For more detailed information about disposal of your old appliance, please contact your city office, waste disposal service, the shop where you purchased the product or your sales representative. The statements quoted above are only fully valid for equipment which is installed and sold in the countries of the European Union and is covered by the directive 2002/96/EC. Countries outside the European Union may have other regulations regarding the disposal of electrical and electronic equipment.

Contents

About these Operating Instructions . . . . . . . . . . . . . .2

Important Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Basic Usage Instructions . . . . . . . . . . . . . . . . . . . . . . .9

The optiPoint 420 economy/economy plus/standard control panel. . . . . 9

Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

... directly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

... via the Service Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

... using a function key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Self Labelling Key Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Basic and enhanced functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Additional multiline and group functions . . . . . . . . . . . . . . . . . . . . . 12

Additional executive/secretary functions (not used in US). . . . . . . . 12

Optional main menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

How to make best use of your telephone. . . . . . . . . . . . . . . . . . . . . . . 13

Safety Precautions for IP Telephony . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Making Calls – Basic Functions . . . . . . . . . . . . . . . .14

Answering calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Answering a call with the handset. . . . . . . . . . . . . . . . . . . . . . . . . . 14

Answering a call via the speaker key (speakerphone) . . . . . . . . . . . 14

Switching to the handset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Open listening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Dialing with the handset off-hook . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Dialing with the handset on-hook . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Ending the call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Saved number redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Making a second call (consultation). . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Alternating between two calls (toggling) . . . . . . . . . . . . . . . . . . . . . 18

Transferring a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Using call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Station fixed forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Station variable forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Using the callback function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Storing a callback request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Answering a callback request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Rejecting a callback request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Checking/cancelling saved callback requests . . . . . . . . . . . . . . . . . 27

Save on redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Store/process on destination dial number . . . . . . . . . . . . . . . . . . . . 28

Storing a caller’s number or a number that has been dialed . . . . . . 31

Contents

Storing any number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Dialing with repertory keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Adjusting the ringer volume. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Adjusting the ringer pitch. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Adjusting the display contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Modifying the key labelling contrast . . . . . . . . . . . . . . . . . . . . . . . . 33

Adapting the speakerphone function to the acoustics of your room 34

Setting the volume of the alerting tone . . . . . . . . . . . . . . . . . . . . . . 34

Adjusting the angle of the display . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Selecting the language for user prompts (displays). . . . . . . . . . . . . 35

Making Calls – Convenience Functions . . . . . . . . . 36

Answering Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Group call and pickup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Picking up a specific call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Taking a call in a hunt group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Incoming call on loudspeaker (speaker call 2-way) . . . . . . . . . . . . . 37

Answering a call on the headset . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Using a call list (missed calls) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

"Missed calls" key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Speed-dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Using the mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Direct call to a colleague via loudspeaker (voice calling) . . . . . . . . . 44

Using the call waiting function. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Activating/deactivating call waiting . . . . . . . . . . . . . . . . . . . . . . . . . 45

Answering the waiting call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Accept service menu-controlled second call . . . . . . . . . . . . . . . . . . 46

Using the switchover button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Re-indication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Time key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Setting up a conference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Expanding the conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Transferring the conference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

During the conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Entering commands with tone dialing (DTMF suffix dialing). . . . . . . . . 54

Parking a call automatically and taking it at a later date . . . . . . . . . . 55

Parking a call manually and then taking it at a later date . . . . . . . . . 56

Taking a parked call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Parking is not possible . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Camping on a colleague’s call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Overriding a colleague’s call (intrude) . . . . . . . . . . . . . . . . . . . . . . . 59

System-wide voice calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Voice calling in a group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Announcement to all members of a line group . . . . . . . . . . . . . . . . 64

Contents

Using call forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Activating and deactivating forwarding using features settings . . . 65

System call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Call forwarding via code numbers . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Call-forwarding via call-forwarding key. . . . . . . . . . . . . . . . . . . . . . . 68

Forwarding calls for a different terminal . . . . . . . . . . . . . . . . . . . . . . . . 69

Storing a destination for another telephone/

activating call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Storing a destination for fax, PC or busy/activating call forwarding . 70

Checking/deactivating call forwarding for another telephone . . . . . 71

Checking/deactivating call forwarding for fax, PC or busy. . . . . . . . 71

Changing call forwarding for another terminal. . . . . . . . . . . . . . . . . 72

Saving Functions and Appointments . . . . . . . . . . . .73

Saving individual speed dialing numbers. . . . . . . . . . . . . . . . . . . . . . . . 73

Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Programming short dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Creating timed reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Timed reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Making project calls . . . . . . . . . . . . . . . . . . . . . . . . . .78

Setting up a project call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Private Sphere/Security . . . . . . . . . . . . . . . . . . . . . . .80

Activating/deactivating do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Suppressing your number on called party’s display . . . . . . . . . . . . . . . 81

Locking your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Using Other Functions. . . . . . . . . . . . . . . . . . . . . . . . .84

Using a different telephone

in the same way as your own . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Logging on to a different telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Identifying yourself with PIN and dialing . . . . . . . . . . . . . . . . . . . . . 84

Identification with the chip card. . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Deactivating identification at the other telephone. . . . . . . . . . . . . . . . . 86

Shift "guest telephone" . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Connect to "home telephone" again. . . . . . . . . . . . . . . . . . . . . . . . . 87

Log off through the "home telephone". . . . . . . . . . . . . . . . . . . . . . . 88

Contents

Making multiline calls . . . . . . . . . . . . . . . . . . . . . . . . 89

Using line keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Preview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Taking calls in the order offered. . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Taking calls with priority. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Storing a selected number or the number of a caller. . . . . . . . . . . . 96

Line mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Checking the mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Answering a callback request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Next entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Deleting mailbox entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

To terminate viewing of mailbox entries . . . . . . . . . . . . . . . . . . . . . 97

Alternating between different lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Ending a call on a line key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Adding another party to a line (conference). . . . . . . . . . . . . . . . . . . 99

With automatic privacy configured . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Allow bridging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Preventing bridging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Terminating a connection on a line key . . . . . . . . . . . . . . . . . . . . . 100

Holding a call on a line key exclusively and retrieving it . . . . . . . . . . . 102

Forwarding calls for lines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Storing and activating station variable call forwarding for a line . . 103

Storing and activating a station fixed call

forwarding destination for a line . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Reactivating station fixed call forwarding for a line (without storing a

different destination) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Cancelling the station fixed call forwarding destination. . . . . . . . . 105

Deactivating call forwarding for a line . . . . . . . . . . . . . . . . . . . . . . 105

Direct call keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Understanding the lamp signals on direct call keys. . . . . . . . . . . . 106

Calling a line partner. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

A line partner calls you. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Making calls in an executive/secretary team

(not used in US) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Calling executive or secretary’s office. . . . . . . . . . . . . . . . . . . . . . . . . 108

The lamp statuses of direct station selection (DSS) keys . . . . . . . 108

Making a call to the executive/secretary . . . . . . . . . . . . . . . . . . . . 108

Taking a call for the executive in the secretary’s office. . . . . . . . . . . . 109

Taking a call for the executive during a call in progress. . . . . . . . . 109

Forwarding calls directly to the executive . . . . . . . . . . . . . . . . . . . . . . 110

Taking calls for other executive/secretary teams . . . . . . . . . . . . . . . . 111

Using second telephone for executive . . . . . . . . . . . . . . . . . . . . . . . . 111

Designating a deputy for the secretary . . . . . . . . . . . . . . . . . . . . . . . . 113

Contents

The lamp statuses of direct station selection (DSS) keys . . . . . . . 114

Calling a direct station selection (DSS) user . . . . . . . . . . . . . . . . . 114

Taking a call for a direct station selection (DSS) user . . . . . . . . . . 114

Group park and retrieval of call . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Checking the telephone . . . . . . . . . . . . . . . . . . . . . .116

Checking its functionality. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Change key fields. . . . . . . . . . . . . . . . . . . . . . . . . . . .118

Special functions for One Number Service . . . . .121

Labeling, documentation and accessories . . . . . .122

Labeling Key Fields (not used in US). . . . . . . . . . . . . . . . . . . . . . . . . . 122

Attaching a Station Number Label (not valid for US) . . . . . . . . . . . . . . 122

Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Advice for users . . . . . . . . . . . . . . . . . . . . . . . . . . . . .123

Care of the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Dealing with error messages on the display . . . . . . . . . . . . . . . . . . . . 124

Who to contact if a problem occurs . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .126

Maximum Service Menu functions available . . .128

Basic Usage Instructions

The optiPoint 420 economy/economy plus/standard control panel

Speaker for open listening

Handset

Key for confirming a function

Illuminated* grafic display 2 lines each with 24 characters

Key for scrolling to functions

optiPoint self labelling key module*

Key fields with:

– automatic Key labeling – Lamps (LEDs) – Function keys

Dialing keypad

Handsfree microphone*

Keys for telephone settings

Possible allocation of the function keys on optiPoint 420

Main Menu

Saved # Dial

Mailbox

Speaker

Pickup

Group Park

Callback

Camp/Overide

Call Forward

Clear/Cancel

*) only for optiPoint 420 standard available

Allocation of the optiPoint self labelling key module*

Shift X

Basic Usage Instructions

Step by Step

How to use this user guide

The operating procedures are presented in a logical sequence in the colored column. The symbols used have the following meanings:

n Lift the handset. t Replace the handset.

o Enter number or code.

u or v Press the setting keys on the telephone.

Prog./Serv.

Speaker

Consultation? >

Ringer pitch? >

> : Look for the selection option.

Press the key.

Press the key that is lit.

Press the key that is flashing.

: The selection option is shown on the display.

Confirm with key

Press keys the display. Then confirm with key

< > until the selection option appears on

Please dial: > Callback? >

Display

Line 1 contains instructions or acknowledgment messages, depending on the particular situation.

Line 2 contains selection options for functions, which you can confirm by means of visible on the right-hand side, there are further selection options, which can then be accessed using < >.

:. If the character ">" is

Basic Usage Instructions

Step by Step

How to activate functions

... directly

Certain functions can be selected directly in the idle state, for example:

UK:Var. call forw. on? >

> :

US:Act. FWD-VAR-ALL-BOTH? >

> :

Callback? >

Dial again? >

> : Make your selection with < >, confirm it with :

Prog./Serv.

lf Use the service code to switch to the Display Suppres-

Prog./Serv.

More features? >

> : Make your selection with < > and confirm it with

Display suppression? >

> : Select again with < > and confirm with :.

Make your selection with < > and confirm it with

Other functions can be selected directly in certain call situations.

You dial a number but the other party is busy:

: Confirm with :.

and dial another number.

... via the Service Menu

First press the program/service key. You are then offered a number of selection options. Example: suppressing the number display at the called party  page 81:

Press the key.

sion function. The service codes are listed in the quickreference operating instructions (appendix).

Press the key.

Camp/Overide

... using a function key

You can activate directly a HiPath function that you have saved on a key  page 75, for example

Press the key. The function is executed.

Basic Usage Instructions

Which functions can be used?

Self Labelling Key Function

Thanks to the Self Labelling Key function, you do not need to label your telephone's programmable function keys manually. Depending on how they are programmed, your HiPath automatically assigns a standard label to your function keys.

However, if you wish, you can also define your own text labels for the function keys rather than using the standard labels  page 118.

Basic and enhanced functions

You can use all of the communication platform’s basic and enhanced functions that are offered in the dialog on the display, in the service menu, in a main menu and on the function keys.

Additional multiline and group functions

 page 89

These are configured by the service personnel. You can use the multiline and group functions in addition to the basic and enhanced-convenience functions. A telephone with line keys is identifiable by the fact that your number and the numbers of your colleagues have been assigned to line keys. You have access to all lines and you can also make calls via several lines simultaneously.

The individual telephone can also be configured (as a keyset) for multi-line operation, for example, for use by nonteam members or by brokers who are in contact with clients on several lines simultaneously.

Additional executive/secretary functions (not used in US)

 page 108

These are configured by the service personnel. You can use the executive/ secretary functions in addition to the basic and enhanced-convenience functions. A telephone with an executive/secretary (not used in US) configuration is identifiable by the executive or secretary line keys for direct calls to the executive or to the secretary’s office. An executive/secretary telephone also has an intercept key, while a secretary’s telephone has a pickup and a deputy key.

Basic Usage Instructions

Step by Step

Optional main menu

Your system administrator can provide a customized key to give you access to a main menu. On this main menu you can choose from the following options:

Main Menu

Speed dial features? >

> : Use functions such as the redial or speed dial features.

More features? >

> : Launch functions such as forwarding or code input.

View active features? >

> : View active features such as forwarding or do-not-

Program/Service? >

> : Branch to the usual service menu.

Phone settings? >

> : Branch to the settings on the service menu.

Exit? >

> : Exit the menu.

Press the key.

disturb.

The menu item "Main menu?" will be available on every submenu.

How to make best use of your telephone

• No doubt you have colleagues or outside business associates to whom you make frequent calls. You can save a great deal of time and effort by storing these numbers on keys (Storing a speed dialing number on a key  page 28).

• All too often the number you have dialed is busy. But afterwards you are extremely busy and completely forget to try calling it again. Our advice: make a habit of using the Callback function  page 26.

Safety Precautions for IP Telephony

Different methods can be implemented to protect an IP environment from external attacks (denial of service attacks, viruses, etc.) and call monitoring.

There are no special procedures for operating this device. Please contact your service personnel to find out more about IP telephony security.

Making Calls – Basic Functions

Step by Step

Speaker

u or v Increase or decrease the volume. Keep pressing the

Making Calls – Basic Functions

Answering calls

Answering a call with the handset

The telephone rings. The caller is displayed.

n Lift the handset.

Answering a call via the speaker key (speakerphone)

This function is only available with optiPoint 420 standard.

The telephone rings. The caller is displayed.

Press the key. The lamp lights up. You are in speakerphone mode.

keys until the desired volume level is set.

Ending the call:

Speaker

Press the key. The lamp goes out.

Notes for speakerphone mode:

• Tell the called party that you are using speakerphone.

• The speakerphone conversing equipment works best at low volume settings.

• The ideal distance between yourself and the telephone for speakerphone conversing is approx. 20 inches.

Step by Step

Speaker

Making Calls – Basic Functions

Switching to speakerphone

This function is only available with optiPoint 420 standard.

Precondition: You are making a call with the handset.

and

t Press the speaker key and release, then put the hand-

set down and continue the call.

Switching to the handset

This function is only available with optiPoint 420 standard.

Precondition: You are on the phone in speakerphone mode.

n Lift the handset. Continue the call.

Open listening

You can allow other persons in the room to listen in on the call. Always inform the other party that you are switching to the speaker.

Precondition: You are making a call with the handset.

Speaker

To activate:

Press the key. The lamp lights up.

To deactivate:

Press the key. The lamp goes out.

Making Calls

Dialing with the handset off-hook

n Lift the handset. p Internal: Enter the number.

External: Enter the access code and the number.

The called party is busy or does not answer:

t Replace the handset.

Making Calls – Basic Functions

Step by Step

Speaker

Dialing with the handset on-hook

p Internal: Enter the number.

External: Enter the access code and the number.

The called party answers. The call is on your speaker:

n Lift the handset.

or When handset is on-hook: speakerphone only available

with optiPoint 420 standard.

The called party is busy or does not answer:

Press the key. The lamp goes out.

Ending the call

t Replace the handset.

Saved number redial

If your telephone is configured for this type of redialing, you can save a number and then dial it later  page 31. You can redial the number at the push of a button.

Saved # Dial

Press the key.

The other party answers:

n Lift the handset.

or With the handset on-hook: speakerphone (only avail-

able with optiPoint 420 standard).

Step by Step

Last number redial

If your telephone is configured for this type of redialing, each number dialed is saved for possible redialing.

Last # Dial

possibly

Speaker

Press the key.

Press the key (only for optiPoint 420 standard).

n Lift the handset.

Last number redial? >

> : Select and confirm.

The other party answers:

n Lift the handset.

or With the handset on-hook: speakerphone (only avail-

able with optiPoint 420 standard).

Making a second call (consultation)

Making Calls – Basic Functions

Consultation? >

Release and return? >

During a call in progress you can set up a second call, for example, to obtain information. The first party is placed on hold.

: Confirm.

p Make your call to the second party.

Release the second call – return to the first call:

: Confirm.

Making Calls – Basic Functions

Step by Step

Alternating between two calls (toggling)

Precondition: You have either made a second call (see above) or taken a waiting call  page 45 during a call in progress.

To switch to the waiting party:

UK:T og gl e? >

> :

US:Toggle/Connect? >

Release and return? >

> : Select and confirm.

Conference? >

Select and confirm.

Release the present call – return to the other call:

Setting up a conference call:

: Confirm.

An alerting tone indicates that all three users have been interconnected to form a conference circuit.

Transferring a call

If the person you are conversing with wishes to be transferred to one of your colleagues, you can transfer the call to this third party.

Extending the call with prior announcement:

Consultation? >

: Confirm.

p Call the other party and inform him or her that the wait-

ing user wishes to be put through.

t Replace the handset. The two users are connected to

each other.

Extending the call without prior announcement:

Start transfer? >

> : Select and confirm.

p Enter the number of the desired party.

t Replace the handset.

If a connection is not set up between the other two parties within 40 seconds, you are recalled. You are then connected to the first party again.

Step by Step

Making Calls – Basic Functions

Call Forwarding

If your telephone belongs to an ONS group (One Number Service  page 121), please note the following features:

Call forwarding can be set up on any telephone in the ONS group and then applies for all telephones in the ONS group. Call forwarding between two telephones in an ONS group is not possible

Using call forwarding

You can program two types of call forwarding:

• Station fixed forwarding

• station variable forwarding

With station fixed forwarding you can program a forwarding destination that will remain valid until you change or delete it. This forwarding function can be switched on and off.

With station variable forwarding you can choose between 6 different types of forwarding:

• Station variable unconditional/all forwarding – forwarding for internal calls only – forwarding for external calls only – forwarding for both internal and external calls

• Forwarding for busy (int/ext)

• Forwarding after no answer (int/ext)

• Forwarding for busy and ring no answer

Call forwarding is activated when a forwarding destination is programmed. When the station variable forwarding function is switched off, the forwarding destination is automatically deleted

, and

1. Station fixed forwarding is optional

Making Calls – Basic Functions

Step by Step

When forwarding is activated you can see the following display in the idle menu:

Forwarding type Display message

Station fixed forwarding Station variable forward-

ing

Forwarding for internal/ external calls only

Forwarding for busy Forwarding on busy On

Forwarding after time Forwarding on timeout On

Forwarding for busy and ring no answer

Station fixed forwarding Fixed forwarding On

See  page 66 to find out how to activate/de-activate call forwarding via codes or an installed forwarding key.

Forwarding to e.g. 222 Eric Brown (own number)

Forwarding for internal/external On

Forwarding on busy or timeout On

Step by Step

Prog./Serv.

Destinations? >

Call forwarding? >

Next forwarding type? >

Enter destination: >

Save? >

Making Calls – Basic Functions

Station fixed forwarding

If you have programmed a forwarding destination for station fixed forwarding, you can activate and deactivate the forwarding facility either in the program/service menu or with a forwarding key configured by your service personnel. The programmed forwarding destination remains valid until you change or delete it.

Programming/changing a forwarding destination

Press the key. The lamp lights up.

: Confirm.

: Confirm. Display shows "Station variable forwarding".

: Confirm. Display shows "Station fixed forwarding". If for-

warding has been programmed the destination is displayed.

> Start "Station fixed forwarding".

p Enter the number of the forwarding destination. Any

destination previously saved will be overwritten.

: Confirm when the complete number has been entered.

Activating/deactivating station fixed forwarding

You can only activate station fixed forwarding if a destination number has been programmed.

Prog./Serv.

Destinations? >

Call forwarding? >

Next forwarding type? >

Press the key. The lamp lights up.

: Confirm.

: Confirm. Display shows "Station variable forwarding". : Confirm. Display shows "Station fixed forwarding". If for-

warding has been programmed the destination is displayed, whether forwarding is switched on or off.

Activate? >

> : Select and confirm. Station fixed forwarding is activated.

FWD-FIXED on

Output in first line. The following display message appears in the idle menu: Forward to for example, 2223 Klaus Meier (own number).

Making Calls – Basic Functions

Step by Step

Deactivate? >

> : Select and confirm. Station fixed forwarding is deacti-

vated.

FWD-FIXED off

UK:Call forwarding off? >

> :

US:Deact call forwarding? >

Call Forward

Output on first line display.

If station variable forwarding was previously programmed and activated, it is deactivated and the forwarding destination is deleted.

Deactivating station fixed forwarding in the idle menu

You can also deactivate station fixed forwarding in the idle menu.

Select and confirm. Station fixed forwarding is deactivated. The destination number is retained.

Activating and deactivating with call forwarding key

Activating

Press the key. The lamp lights up.

Deactivating

Press the key. The lamp goes out.

Deleting the destination for station fixed forwarding

You can delete the destination for fixed forwarding.

Prog./Serv.

Destinations? >

Call forwarding? >

Next forwarding type? >

Press the key. The lamp lights up.

: Confirm.

: Confirm. Display shows "Station variable forwarding".

: Confirm. Display shows "Station fixed forwarding" and

the forwarding destination.

Delete? >

> : Select and confirm. The forwarding destination is delet-

ed. If station fixed forwarding was activated it is now switched off. If a forwarding key has been configured it is deactivated.

Step by Step

Prog./Serv.

Destinations? >

Call forwarding? >

FWD-VAR-ALL-BOTH off

Next forwarding type? >

Making Calls – Basic Functions

Station variable forwarding

With station variable forwarding you can choose between 6 different types of call forwarding:

• Station variable unconditional/all forwarding

• Forwarding for internal calls only

• Forwarding for external calls only

• Forwarding for busy (int/ext)

• Forwarding after no answer (int/ext)

• Forwarding for busy and ring no answer

The forwarding types are mutually exclusive except for forwarding for internal and forwarding for external. You can program a forwarding destination for both of the two exceptions and thus activate them both.

Example: You had activated station variable forwarding. You now program and thus activate forwarding after timeout. Station variable forwarding is automatically deactivated and its forwarding destination is deleted.

Selection of a station variable forwarding type

Select the items Destinations and Forwarding in the Service Menu.

Press the key. The lamp lights up.

: Confirm.

"Station variable forwarding" will be offered first.

Output on first line display.

Output on second line display.

FWD-FIXED off

Next forwarding type? >

FWD-FIXED off

22805 Eric Brown >

: Confirm to select the next forwarding type.

Output on first line display.

Output on second line display.

or If you have already programmed a station fixed forward-

ing destination.

Output on first line display.

Output on second line display.

: Confirm to select the next station variable forwarding

type.

Making Calls – Basic Functions

Step by Step

FWD-VAR-ALL-INT off

Next forwarding type? >

: To select the next station variable forwarding type.

FWD-VAR-ALL-EXT off

Next forwarding type? >

> To edit the current station variable forwarding type.

FWD-VAR-ALL-EXT off

Enter destination: >

Prog./Serv.

Destinations? >

Call forwarding? >

Next forwarding type? >

Enter destination: >

> :

: Confirm.

: Confirm. Display shows "Station variable forwarding".

: Confirm. Display shows " Station fixed forwarding".

: Confirm. Display shows "Forwarding for internal". > Open a forwarding type, for example, "Forwarding for in-

Output on first line display.

Output on second line display.

Output on first line display.

Output on second line display.

Output on first line display.

Output on second line display.

Programming/changing the forwarding destination

Press the key. The lamp lights up.

ternal".

Enter the number of the forwarding destination. Any destination previously saved will be overwritten

Save? >

> : Confirm when the complete number has been entered.

To select a different forwarding type, proceed as described on  page 23.

If station variable forwarding was previously programmed and activated, it is deactivated and the forwarding destination is deleted (for exception, see  page 23). Station fixed forwarding is deactivated.

Deleting a forwarding destination

A station variable forwarding destination is automatically deleted when the forwarding type is switched off.

Step by Step

UK:Var. call forw. on? >

> :

US:Act. FWD-VAR-ALL-BOTH? >

> :

p Enter the number of the destination.

Making Calls – Basic Functions

Activating station variable forwarding

Station variable forwarding is automatically activated when the forwarding destination is programmed.

Unconditional variable programming can also be activated in the idle menu.

Select and confirm while the phone is idle.

If you enter a cross-system number, you must press

r after entering the number.

Save? >

: Confirm. This also activates the forwarding facility.

Deactivating station variable forwarding

You can deactivate all station variable forwarding types in the Service Menu.

Prog./Serv.

Destinations? >

Call forwarding? >

Next forwarding type? >

Press the key. The lamp lights up.

: Confirm.

: Confirm. Display shows "Station variable forwarding".

: Confirm. Display shows "Station fixed forwarding".

: Confirm. Display shows "Forwarding for internal". > Open a forwarding type, for example, "Forwarding for in-

ternal".

Deactivate? >

> : Select and confirm. Station variable forwarding is deac-

tivated and the forwarding destination is deleted.

FWD-VAR-ALL-INT off

Output on first line, for example, for "Forwarding for internal".

To select another station variable forwarding type, proceed as described on  page 23.

Checking forwarding

To check up on the status of the forwarding types, proceed as described on  page 23. The status "ON" or "OFF" is shown in the first line. The forwarding destination is shown in the second line display if this station variable forwarding type is activated.

Making Calls – Basic Functions

Step by Step

UK:Call forwarding off? >

> :

US:Deact call forwarding? >

Deactivating station variable forwarding in the idle menu

You can also deactivate the following station variable forwarding types in the idle menu:

• Station variable forwarding

• Forwarding for internal and for external

Select and confirm while the phone is idle. Forwarding is deactivated and the forwarding destination is deleted.

Using the callback function

If the telephone that you have called is busy or there is no answer, you can request a callback. This also applies to external calls via ISDN switching centers. This saves you having to dial the number repeatedly. You are then called back

• as soon as the other party terminates his or her call

• as soon as the other party makes and completes a call

• as soon as the other party checks his or her mailbox and responds to your callback request  page 43.

If your telephone belongs to an ONS group (One Number Service  page 121), please note the following features:

Callback On Busy is indicated only on the busy telephone, not in the whole ONS group. Callback On No Reply is entered in the mailbox  page 43 for all internal system telephones in an ONS group.

Storing a callback request

Precondition: The internal called party is busy or there is no answer.

Callback? >

> : Select and confirm (if the other party has programmed

: Confirm.

call forwarding, you will be called back from the call

forwarding destination).

Making Calls – Basic Functions

Step by Step

Answering a callback request

Precondition: A callback request has been saved. The telephone rings. The Cancel Callback message informs you that this is a callback.

n Lift the handset. You hear ringing tone.

Speaker

or Press the key. The lamp lights up. You hear ringing tone.

You are in speakerphone mode (only available with optiPoint 420 standard).

Rejecting a callback request

The telephone rings. The Cancel Callback message informs you that this is a callback.

Cancel callback? >

: Confirm.

or Let the telephone ring four times; do not answer the

call.

Checking/cancelling saved callback requests

Precondition: You have saved callback requests.

Display callbacks? >

> : Select and confirm.

Next callback? >

> : Select and confirm to view further entries.

The oldest entry is displayed first.

Canceling an entry that is displayed:

Delete? >

> : Select and confirm.

Ending:

Prog./Serv.

Press the key. The lamp goes out.

Making Calls – Basic Functions

Step by Step

Prog./Serv.

Saved # Dial

New entry? >

Save? >

Store call numbers and sequences on the key

A user can store access codes, PIN numbers and call numbers on a redial or destination dial key simultaneously in a sequence, and then dial by simply pressing that key.

Example of a sequence: Call transfer type + destination call number.

Save on redial

Press key.

: Confirm.

p e.g., Specify server access + PIN number + code num-

ber + destination call number or only call number.

: Confirm

You can dial the saved telephone number or sequences by pressing a single key  page 16. The maximum number of characters in the destination dial key is 22.

Store/process on destination dial number

There are many use examples for using the linking of code and PIN numbers with call numbers or codes and destination call numbers. For instance:

• Direct talk with destination

• Call transfer with destination

• Change night switching variants

• Program the PIN and telephone number on a key of a different telephone for the sake of identification

• Lock the telephone with simultaneous call transfer to a destination telephone

• Call number dialling with pause

• Automatic call-back with destination call number.

Making Calls – Basic Functions

Step by Step

Precondition: You have created a "Destination dial number"  page 75.

Prog./Serv.

Destinations? >

UK:Direct dest. select? >

> :

US:Repdial? >

Shift X

poss. Has the destination dial number been created in the

Press key. The lamp lights up.

: Confirm.

Select and confirm.

optiPoint self labelling key module, the level shift key pressed several times, in order to select the level (level 1 ... 4). (Only available with optiPoint 420 standard).

Press the desired destination dial key.

Enter number and determine inscription

Enter new number? >

: Confirm.

p Enter number.

UK:Finished? >

US:Completed? >

Use Destination Number?>

Use Destination Name? >

> : Select and confirm.

Create Personal Label? >

> : Select and confirm.

Enter Consult? >

> : Select and confirm. "RF" appears in the display

Confirm. Your entries are saved.

: : Confirm.

The entered destination number is displayed as a key inscription (e. g. NA 5412).

The name assigned to the destination number is displayed as key inscription, if the name is assigned in the HiPath 4000 (e. g. NA Jones).

Select and acknowledge to enter a name of your choice (e. g. Jack Jones). For further information see  page 118.

or Enter number with automatic call-back (example)

p Add destination call number

If you press this key when a call is in progress, a call-back operation is executed immediately. The first caller waits and the number of the stored destination party is dialled.

Making Calls – Basic Functions

Step by Step

or Enter the number with pause (example)

Enter Pause? >

> : Select and confirm. A "P" appears in the display.

p Enter more numbers

or Just delete the existing number

Delete? >

> : Select and confirm. The number and the name (if avail-

able) is deleted.

or If you have mistyped the entry

Cancel? >

> : Select, confirm and enter the sequence again.

Save entry

Save? >

> : Select and confirm. Your entries are saved.

Lock the telephone with simultaneous transfer to another destination (example)

qfd Enter telephone locking code e.g., *20 qhk Activate call transfer code e.g., *47

p enter destination call number

In networked systems, the sequence must be suffixed with r.

You can dial the saved telephone number or sequences by pressing a single key  page 32. The maximum number of characters in the destination dial key is 22.

Note: The length of a pause is 3 characters.

Step by Step

Saved # Dial

Speaker

Prog./Serv.

Saved # Dial

New entry? >

Storing a number for redialing

Precondition: Your telephone is programmed for "Saved number redial" not "Last number redial".

Storing a caller’s number or a number that has been dialed

You are still on the phone with someone you have called or someone has called you and whose number appeared on your display.

Press the key. "Saved" is displayed.

Press the key. The lamp goes out.

t Replace the handset.

Storing any number

Precondition: Your telephone is in the idle state or you are conducting a call and the other party informs you of a number that you would like to save.

Press the key.

: Confirm.

Making Calls – Basic Functions

Save? >

p Enter the number.

: Confirm.

You can dial the saved telephone number at the push of a button  page 16.

Making Calls – Basic Functions

Step by Step

Dialing with repertory keys

Precondition: You have saved a number on a repertory dialing key  page 31.

possibly Has the destination dial number been created in the

Shift X

optiPoint self labelling key module, the level shift key pressed several times, in order to select the level (level 1 ... 4). (Only available with optiPoint 420 standard).

Press the key with the saved number.

The other party answers:

n Lift the handset.

or With the handset on-hook: speakerphone (only avail-

able with optiPoint 420 standard).

Step by Step

Telephone settings

Adjusting the ringer volume

u or v Press one of the keys when the telephone is idle.

Ringer volume? >

Ringer pitch? >

> : Select and confirm.

: Confirm.

u or v To increase/decrease the volume (1 ... 8): keep pressing

the keys until the desired volume level has been reached.

: Save.

Adjusting the ringer pitch

u or v Press one of the keys when the telephone is idle.

u or v Changing the pitch (1 ... 16): keep pressing the keys un-

til the desired pitch has been reached.

: Save.

Making Calls – Basic Functions

Adjusting the display contrast

The display has four contrast levels that you can set according to your light conditions.

u or v Press one of the keys while the phone is idle.

Display contrast? >

> : Select and confirm.

u or v Change the display contrast (1 ... 4). Press the key re-

peatedly until the desired level is obtained

: Save.

Modifying the key labelling contrast

u oder v Press one of the keys, when the telephone is in an idle

Label contrast? >

> : Select and confirm.

u oder v Modify contrast (1 ... 4). Press the keys as often as nec-

state.

essary until the required contrast is set.

: Save.

Making Calls – Basic Functions

Step by Step

u or v Press one of the keys when the telephone is idle.

UK:Hands-free mode? >

> :

US:Speakerphone mode? >

u or v Select the type of room (acoustics). Keep pressing the

: Save.

Adapting the speakerphone function to the acoustics of your room

This function is only available with optiPoint 420 standard.

To improve the clarity of voice transmission during speakerphone conversations, you can adapt the microphone sensitivity of your telephone to suit the acoustics of your room ("normal room"/"reverberating room"/ "soundproofed room").

Select and confirm.

keys until the required setting is displayed.

Setting the volume of the alerting tone

You hear the alerting tone, for example, when you receive a second call during a call in progress or when a call has not been taken by any member of your pickup group.

u or v Press one of the keys when the telephone is idle.

Warning tone? >

> : Select and confirm.

u or v To increase/decrease the volume (1 ... 8): keep pressing

the keys until the required volume level has been reached.

: Save.

Adjusting the angle of the display

By swivelling the display unit, you can adjust it so that you can read the displays clearly from your normal sitting position.

Step by Step

Language

Making Calls – Basic Functions

Selecting the language for user prompts (displays)

Your HiPath 4000 system can be configured for up to five different languages. The first language programmed is the default. If your telephone has a language key, you can program a different language. The period of time for which the other language remains active depends on the language option that has been configured. There are two possibilities:

• Static language option

The language remains programmed until you select a different language.

• Temporary language option

The language remains programmed until the end of the next call, after which the system reverts to the default language.

Selecting a language:

Press the key. The language selected appears on the display for five seconds and is then set. Keep pressing the key if you wish to select a different language.

This user guide can be ordered in other languages  page 122.

Making Calls – Convenience Functions

Step by Step

Making Calls – Convenience Functions

Answering Calls

Group call and pickup

If a member of a pickup group does not answer a call within 15 seconds (depending on the system), the other members of the team hear an alerting tone.

Telephone in the idle state:

The telephone rings. The display shows: "Call for...".

n and Lift the handset and press the call pickup key. You have

Pickup

now taken over the call.

Pickup

or Press the call pickup key only.

You are in the speakerphone mode (only available with optiPoint 420 standard).

In the course of a call:

Pickup

Release

Press the call pickup key. The first party waits while you are connected to the waiting party  page 98.

Ending the waiting call – back to the first:

Press the key.

Picking up a specific call

You hear another telephone ring and you know its station number or a colleague asks you (verbally) to pick up a call for a specific telephone. If you do not know the number, you can have it displayed  page 37.

n Lift the handset.

Direct call pickup? >

> : Select and confirm.

p Enter the station number of the telephone for which

you wish to (or have been requested to) pick up the call. In this way you pick up the call.

Step by Step

Enter the code!

Making Calls – Convenience Functions

Having the number of the called station displayed

If the number of the station for which you (as a member of a call pickup group) wish to pick up a call does not appear on the display, you can enter the code for "Display on request" after lifting the handset. If you are not sure of this feature access code, ask the service personnel:

n Lift the handset.

After the code has been entered, the station number of the telephone that has been called is displayed.

Taking a call in a hunt group

Calls are distributed to any idle member of a hunt group.

Your telephone rings.

n Lift the handset.

Incoming call on loudspeaker (speaker call 2-way)

A colleague addresses you directly over the speaker. The speakerphone mode is automatically activated.

Answering via speakerphone is immediately possible.

This function is only available with optiPoint 420 standard.

n Lift the handset and reply.

You can address the colleague directly  page 44.

Activating stop voice calling  page 81.

Making Calls – Convenience Functions

Step by Step

Answering a call on the headset

Precondition: The headset is connected. The headset key has been configured.

This function is not available with optiPoint 420 economy.

Headset

The lamp flashes when a call is received. Press the key to answer the call.

Ending the call:

Press the key. The lamp goes out.

Step by Step

Making Calls – Convenience Functions

Dialing/Making Calls

Using a call list (missed calls)

If your telephone belongs to an ONS group (One Number Service  page 121), please note the following features:

A Call Log is kept for all telephones in an ONS group. The Call Log can be queried by all internal parties in the ONS group with a system telephone

If you cannot take an external and/or internal call, this unanswered call is entered in the call log (see also  page 41). Your telephone can also be programmed to record answered and outgoing calls in the call log. Your telephone will record the last 10 unanswered calls, the last 6 outgoing calls and the last 12 incoming calls in chronological order.

Each call is assigned a time stamp. The display begins with the most recent (unanswered) entry in the log. If several calls are received from the same user, a new entry is not made for each call; instead, the time stamp is updated for this caller.

There are no new calls in the list.

> Press.

Destinations? >

Call log? >

> : Select and confirm.

: Confirm.

or There are new calls in the list

> Press.

Unanswered calls? >

Incoming calls? >

> : Select and confirm.

Outgoing calls? >

> : Select and confirm.

: Confirm.

Making Calls – Convenience Functions

Step by Step

The first call in the call log is displayed:

32456 Brown E. Busy

Next call? >

> : Select and confirm.

Prog./Serv.

Output? >

> : Select and confirm.

Delete? >

> : Select and confirm.

User

Date and time of the entry and reason for the entry. The display begins with the most recent (unanswered) call. If the party has called more than once, the number of times this party called is displayed.

Displaying further calls from the list:

Ending call log viewing:

Press the key. The lamp goes out.

Dialing a number from the call log

Precondition: You view the call log; the desired call is

displayed.

The user is called.

Deleting an entry from the call log

Precondition: You view the call log; the desired call is

displayed.

Making Calls – Convenience Functions

Step by Step

"Missed calls" key

Precondition: Your service personnel has configured a call log and a key for "missed calls" (unanswered calls) for your telephone.

Call Log

32456 Mueller V. Vacant

Output? >

> : Select and confirm. The number is dialed

Next call? >

> : Select and confirm.

Delete? >

> : Select and confirm.

The lamp lights up. You have unanswered calls. Press the key.

The first call in the call log is displayed:

Caller

Current status, date and time of entry. The display begins with the most recent unviewed callback request. In the case of several calls from the same caller the number of calls is indicated.

Return the call

The name of the caller is shown.#

or Show more calls in the list:

or Delete entry from the list

The name of the caller is shown.

Terminate viewing

Prog./Serv.

Press key to return to the idle menu.

Return? >

> : Select and confirm.

Unanswered calls? >

You are now in the calls log and can check for instance "incoming calls" and "outgoing calls".

Making Calls – Convenience Functions

Step by Step

Speed-dial

Dialing with individual speed dialing numbers

Short dial numbers can contain command or access code sequences, and they can be linked to other short dial numbers (For more information, see  page 73).

Precondition: You have saved individual speed dialing numbers  page 73.

Prog./Serv.

Use speed dialing? >

> : Select and confirm.

d.m Enter the speed dialing number.

Press the key. The lamp lights up.

g Enter the service code.

and

This can be also "00 to 19" or "00 to 29" for 20 or 30 individual speed numbers. These are referred to as individual speed indexes.

The other party answers:

n Lift the handset.

or With the handset on-hook: speakerphone (only avail-

able with optiPoint 420 standard).

Dialing with system speed dialing numbers

You will be supplied with a copy of the system (central) speed dialing directory by your service personnel or you will find it in the inhouse telephone directory or on your PC. After selecting a speed dialing number, which is the saved system prefix of another telecommunications system, you can immediately suffix-dial the station number you require.

Extension

The service personnel can program features on the short dial number, which, besides having a call number, can also contain additional access codes.

Step by Step

Using the mailbox

Callers who dialed your number during your absence can leave a reminder message in your mailbox. You will also find mail server voice/fax messages in your mailbox (if this facility is available).

Retrieval from mailbox

Mailbox

Jones Call

Output? >

> : Select and confirm.

The lamp is lit if there are new entries in the mailbox. Press the key. The first entry is displayed. Keep pressing the mailbox key to see the other messages.

Meaning of the display:

Call = callback request, for example, from Mr. Jones

Answering a callback request

The callback request is displayed.

The user is called.

Making Calls – Convenience Functions

Deleting mailbox entries

The required entry is displayed.

Delete? >

> : Select and confirm.

You cannot delete (new) voice messages that you have not played back entirely. You can jump to the end of a message by entering 66. This designates the message as "old", thereby making it deletable.

Terminating mailbox retrieval:

Mailbox

Press the key. The lamp goes out. Entries remain in the mailbox until you delete them.

Using the mailbox function (optional)

Users with a mailbox (HiPath Xpressions) can use it by calling the messaging extension, for example, set up call forwarding types and check available messages. Spoken user prompting directs you to all available functions. If call forwarding is active, the messaging extension is shown on the display. Information on call forwarding can be found on  page 81.

Making Calls – Convenience Functions

Step by Step

Spkr. 2-way

p Enter the number.

n Lift the handset and speak to the other party.

or If the handset is on-hook: handsfree conversing.

Direct call to a colleague via loudspeaker (voice calling)

You can make a direct call to an internal HiPath 4000 user via the loudspeaker in his or her telephone. You can use the functions under "HiPath 4000 as an intercommunication system"  page 60.

Precondition: Your telephone has a "voice calling" key.

Press the key.

Wait for voice calling tone.

If the called party has activated the stop voice calling facility  page 81, he or she receives voice calling as a normal call.

Step by Step

During a Call

Using the call waiting function

When you are expecting an important call, you should activate the call waiting function. A waiting call is signaled to you if you are on the phone. You can then either accept or disregard the waiting call.

Activating/deactivating call waiting

Prog./Serv.

fe Enter the service code.

Feature settings? >

> : Select and confirm.

Camp-on? >

> : Select and confirm.

Activate? >

Deactivate? >

Press the key. The lamp lights up.

and

or Confirm.

Making Calls – Convenience Functions

Pickup

Release

t n Replace the handset and lift it again.

Answering the waiting call

Precondition: You are on the phone. Call waiting is activated and the "accept call" key is programmed.

If your telephone belongs to an ONS group (One Number Service  page 121), please note the following features:

In addition to the alerting tone on the busy telephone, the second call is indicated on the other telephones in the ONS group by a ringing tone.

You hear the alerting tone. The lamp flashes. The caller hears ringing tone as though you were free. Press the key. You are connected to the second caller. The first party is placed on hold.

Ending the waiting call, retrieving the first call:

Press the key.

Making Calls – Convenience Functions

Step by Step

Accept service menu-controlled second call

Precondition: You are on the phone. A second call is activated. No "Accept call" or "Switch" key  page 47 is programmed.

A second call is shown on the display with name / telephone number and signalled through an alerting tone. The caller hears the dial tone as if the telephone were "idle".

Answer camp-on? >

> : Select and confirm. You are connected to the second

caller. The first caller waits.

End conversation with second party and resume conversation with first:

Release

t n Replace the handset and lift it again.

Press the key.

Step by Step

Split

Making Calls – Convenience Functions

Using the switchover button

The switchover button that must be configured by your system administrator can be used for the following functions:

• consultation (return to the call being held or the conference being held)

• toggling

• accepting a waiting call

• accepting a group call

Waiting call

You hear a call-waiting tone. Information about the call appears in the display.

Press the flashing key to accept the waiting call. The lamp is on.

Toggling

You are connected to two users. One user is waiting. The switchover lamp is on.

Press the key to switch over to the other user. The first user waits.

Split

Consultation

You call a second user. The second user does not answer.

Press the key to return to the waiting user or the waiting conference.

Group call

You are connected to a single user. A group call is signalled. Information about the group call appears in the display.

Press the flashing key to accept the group call. The first user is placed on hold. The lamp is on.

Making Calls – Convenience Functions

Step by Step

n During a waiting call or consultation.

Re-indication

During an internal or external waiting call or consultation, you can have information about the first call - call number or subscriber name - shown briefly in the display. Your service personnel must install a key for re-indication beforehand. The display can be assigned for terminal devices with or without line keys.

Eric Brown Return to held call? >

Data

3724 Ana Jackson Purchasing

Eric Brown Return to held call? >

Time-Date

Display the current subscriber.

Press key.

Briefly: Information about the waiting subscriber.

The display for the current subscriber then reappears.

Re-indication mode cannot be obtained:

• While you are parking a call (group parking).

• During camp-on.

• While you are in a conference.

Time key

You can view the current date and time on the display of your telephone even when a call is in progress (e.g., in a conference).

For this, press the key programmed by your service personnel as the "time" key.

If the date and time display is overwritten by a system message on your display when the telephone is silent / idle, you can have the current time data displayed by pressing the time key.

The time key does not have any effect in the Service Mode or during selection. The time data is communicated exclusively by the HiPath 4000 system to which your optiPoint 420 is connected.

Step by Step

Making Calls – Convenience Functions

Station controlled conference

In a station controlled conference you can include up to 8 internal and external users. Users with system telephones can execute or use all of the following functions. ISDN telephones and external users are passive users - they can only be included in an existing conference.

You can include users and conferences from a distant system in your conference. The distant users can set up and extend their own conference. The members of this conference are included in your conference. But they cannot execute or use the functions of your conference.

The following functions are supported for all conference members (except members of an included conference) with a system telephone:

• Setting up a conference when calling a user or receiving a call or making a consultation call or receiving a second call.

• Accepting a waiting call and including the caller in the conference.

• Toggling between the conference and a consultation call or waiting call.

• Holding a consultation call during a conference and adding it to the conference.

• Interconnecting conference members from two independent conferences via a distant network.

• Putting the conference on hold, if line keys are installed.

• Receiving overview of all conference members.

• Transferring the conference to a new user.

The functions listed above can be carried out by all conference members at the same time.

Making Calls – Convenience Functions

Step by Step

Setting up a conference

You can set up a conference from any of the following types of connection:

• single call

• consultation call

• waiting call

Starting a conference from a single call

You want to set up a conference.

You receive a call.

p You call another user.

Start conference? >

> : Select and confirm.

p Call the second user.

Announce that a conference is to be set up.

Conference? >

Conf. Add to conference? >

Consultation? >

: Confirm.

You will receive the message "1 is your position".

This question will then be displayed.

Setting up a conference from a consultation call

You are connected to one user and call a second user.

: Confirm.

p Call the second user. The second user answers, you an-

nounce the conference.

Conference? >

> : Select and confirm.

You will receive the message "1 is your position".

Setting up a conference from a waiting call

You are connected to one user and receive another call.

Pickup

An alerting tone is audible. The lamp flashes. Press the key. You are connected to the waiting caller. The other party is placed on hold.

or service menu-controlled

Preconditions: See  page 46

A second call is shown on the display and signalled through an alerting tone.

Making Calls – Convenience Functions

Step by Step

Answer camp-on? >

: Select and confirm. You are connected to the second

Conference? >

> : Select and confirm.

caller. The other caller waits.

You will receive the message "1 is your position". All members are interconnected in a conference circuit.

Expanding the conference

Any member of the system conference can expand the conference by

• calling another user and adding this person to the conference

• adding a user to the conference from a consultation call

• accepting a waiting call and adding the caller to the conference.

Calling and adding another user

You intend to call another user and to add this person to the conference.

Add to conference? >

: Select and confirm.

p Call the new user.

Announce the conference.

Conference? >

Return to conference? >

Consultation? >

> : Select and confirm. The conference is placed on hold.

: Confirm.

The user is added to the conference.

If the new user does not answer:

: Confirm.

Expanding the conference from a consultation call

You wish to make a consultation call during the conference.

p Call a user. Make the consultation call.

Conference? >

> : Select and confirm to add the user from the consulta-

tion call to the conference.

UK:Toggle? >

> :

US:Toggle/Connect? >

> :

Release and return? >

> : Select and confirm to release the consultation call and

Select and confirm.

return to the conference.

Making Calls – Convenience Functions

Step by Step

Accepting a waiting call and adding it to the conference

If you receive a waiting call during the conference (call waiting function is activated), you can add this user to the conference.

Pickup

Answer camp-on? >

> : Select and confirm. You are connected to the second

Conference? >

> : Select and confirm to add the waiting caller to the con-

UK:Toggle? >

> :

US:Toggle/Connect? >

Release and return? >

> : Select and confirm to release the waiting call and return

An alerting tone is audible. The lamp flashes. Press the key. You are connected to the waiting caller. The conference is placed on hold.

or Service menu-controlled

Preconditions: See  page 46

A second call is shown on the display and signalled through an alerting tone.

caller. The other caller waits.

ference.

Select and confirm.

to the conference.

Transferring the conference

Any member can transfer the conference to a nonmember called using the consultation or expand conference functions. The new user is not yet a member of the conference. The conference cannot be transferred to a caller whose call is answered by a member using the Call Waiting function.

You are taking part in a conference.

Consultation? >

> : Select and confirm. The conference is placed on hold.

p Call a user.

Add to conference? >

Transfer conference? >

> : Select and confirm.

: Select and confirm.

p Call a user and announce that you are transferring the

conference.

You are disconnected from the conference.

t Replace the handset.

Step by Step

During the conference

You are taking part in a conference with 3 to 8 members and you wish to know about the other members or to disconnect a member.

Viewing member information

View members? >

> : Select and confirm.

Making Calls – Convenience Functions

No. Member 1 Next conference party? >

Next conference party? >

The display shows the name and call number of the other member with lowest member number.

: Confirm to display the next member.

Stop viewing? >

> : Select and confirm to end the display.

Release party? >

> : Select and confirm to disconnect this member from the

conference. If there were only three members, the conference is now ended and the call continues as a twoparty call.

Disconnecting the last member added

You wish to disconnect the last member added to the conference.

Remove last party? >

> : Select and confirm. The last member added is discon-

nected. If there were only three members, the conference is now ended.

Putting the conference on hold

If line keys are installed  page 89 you can put the conference on hold and make a call on another line.

Press line key.

Hold? >

> : Select and confirm.

The conference will be put on hold. The following message is displayed: 1st line: "Conference", 2nd line: "On hold".

Press the line key on which the conference is being held

- you are reconnected to the conference.

Making Calls – Convenience Functions

Step by Step

Entering commands with tone dialing (DTMF suffix dialing)

This feature is not applicable for UK and other countries using tone dialing (default).

After dialing a number, you can set tone dialing to activate equipment - such as an answering machine or an automatic information or switching system - by dialing commands in DTMF mode (DTMF = dual-tone multifrequency dialing).

Prog./Serv.

le Enter the service code.

More features? >

> : Select and confirm.

DTMF suffix dialing? >

> : Select and confirm.

Press the key. The lamp lights up.

You can now enter commands with keys 0 to 9, the star key and the pound key.

DTMF mode is deactivated as soon as the connection is cleared down.

The "DTMF suffix dialing" display may appear after you enter the number, depending on the PBX configuration. You can then proceed to enter commands as soon as you have dialed a number.

Step by Step

System Park

Making Calls – Convenience Functions

System-wide parking

On the HiPath 4000, you can park up to 10 internal and/ or external calls and take them at another telephone. There are two ways of parking a call:

• Automatic parking

• Manual parking

Parking is not possible if:

• All park positions are occupied

• The park position you want is occupied

• The subscriber is the operator

• The call is a consultation call

• The call is a conference call

Parking a call automatically and taking it at a later date

You can automatically park a call to your telephone in a free parking position and take it at your telephone or another telephone.

Parking

Press key (must be installed). The first free parking position number is seized and indicated in the display. The call is parked.

Also, you can initially place the call "on hold" by confirming "consultation" and then parking the call.

t Replace the handset.

Taking a parked call

System Park

Press key.

d ... m Enter the parking position number of the parked call and

continue the call.

Making Calls – Convenience Functions

Step by Step

Consultation? >

p Enter the system code for system parking (if you have

Enter the code!

: Confirm.

d ... m Enter and note a parking position number (0 to 9).

t Replace the handset.

Consultation? >

: Confirm.

d ... m Enter and note a parking position number (0 to 9).

Parking a call manually and then taking it at a later date

You can manually park a call to your telephone at a free parking position and take it at your telephone or another telephone at a later date. This function can also be used with telephones that do not have a display.

Parking via the keypad

any problems ask the service personnel).

The call has been parked.

Parking via a repertory key

The system code for "system parking" + a parking number or only the system code for "system parking" is programmed on a repertory key  page 75.

Press programmed repertory key.

The call has been parked.

t Replace the handset.

Parking via "system parking" (only telephones without a display)

System Park

Press key (must be installed).

d ... m Enter and note a parking position number (0 to 9).

The call has been parked.

t Replace the handset.

Step by Step

p Enter the system code for "system parking" (if you have

Making Calls – Convenience Functions

Taking a parked call

Via the keypad

n Lift the handset or use the speakerphone function (only

available with optiPoint 420 standard).

Enter the code!

d ... m Enter the parking position number (0 to 9) you have not-

any problems ask the service personnel).

ed and continue the call.

Via the repertory key

n Lift the handset or use the speakerphone function (only

available with optiPoint 420 standard).

Press the repertory key programmed with the system code + parking position number and continue call.

Press the repertory key programmed with the system code.

ed and continue call.

Via "system parking" (only for telephones with no display)

n Lift the handset.

System Park

Press key (must be installed).

d ... m Enter the parking position number (0 to 9) you have not-

ed and continue call.

Making Calls – Convenience Functions

Step by Step

Return to held call? >

: Confirm and continue the call.

t Replace the handset. The held call is recalled.

Return to held call? >

: Confirm and continue the call.

Parking is not possible

If all the parking positions or the selected parking position are occupied, or there is some other reason why parking is not possible, an acoustic warning and a visual warning are output.

Automatic parking

If all the parking positions are occupied, a display message indicating that all the parking positions are occupied is output, as is a continuous tone.

Manual parking

If the parking position you want is occupied, a display message and the busy tone are output.

t Replace the handset. The held call is recalled.

Making Calls – Convenience Functions

Step by Step

If You Cannot Reach a Destination

Camping on a colleague’s call

Precondition: The internal party whom you have called is busy. You need to contact this person urgently.

Camp-on? >

> : Select, confirm and wait briefly.

Your colleague hears the call waiting tone. The call pickup key flashes on his or her telephone. If his or her telephone has a display, your name and/or number is indicated.

To camp on, you must have the appropriate class of service.

Camp-on is not possible if the called party is protected by the camp-on security function.

Overriding a colleague’s call (intrude)

Precondition: The station user whom you have called is busy. You need to contact this colleague urgently.

Override? >

> : Select and confirm.

Both the colleague and the other party hear an alerting tone.

You can speak immediately.

To override, you must have the appropriate class of service.

Override is not possible if the called party is protected by the Privacy function.

Making Calls – Convenience Functions

Step by Step

Using HiPath 4000 as an intercommunication system

You can voice call an internal HiPath 4000 user via the loudspeaker in his or her telephone to set up a connection. You can also initiate voice calling from consultation. The following functions are available:

• System-wide voice calling – to a variable destination – to a fixed destination

• Voice calling in a group – to a variable destination

– to a fixed destination

• Two-way voice calling within a group – to a variable destination – to a fixed destination

• Announcement to all members of a line group

You can abort voice calling or the announcement by replacing the handset or pressing the line key or by picking up the call on hold during consultation.

For all functions ensure that the voice calling protection for the telephones in question has been de-activat  page 81. As far as tele- phones with no display, e. g. optiPoint 410 entry, are concerned, the voice call protection is de-activated via a key that has been installed.

If a user is voice called and his or her voice-call protection has been activated, voice calling is ignored and a normal call is put through instead

Step by Step

p Enter the system code for "voice calling" and

Enter the code!

Making Calls – Convenience Functions

System-wide voice calling

From your telephone, you can voice call any internal user whose telephone provides the speakerphone function (only available with optiPoint 420 standard) or has a loudspeaker.

Voice calling to a variable destination

A destination subscriber is voice called via his internal call number.

n Lift the handset.

or with the handset cradled: Hands-free talking.

p the user's internal call number

Press the "voice calling" key (must be installed)

and

p enter the user's internal call number.

A connection is immediately made to the destination loudspeaker if

• there is no busy condition

• the handset is cradled

• and voice-calling protection has not been activated

The calling party receives a confirmation tone when the connection has been set up and he or she can commence talking.

The called party can accept the voice call by lifting the handset.

If the called party presses the loudspeaker key or the line key (if installed), the connection is aborted.

The number of voice calls that can be implemented is the same as the possible number of normal connections.

Making Calls – Convenience Functions

Step by Step

Voice calling to a fixed destination

The system code-number for "voice calling" + the destination call number is programmed onto a repertory key  page 75.

Press the programmed repertory key. A connection to the destination loudspeaker is immediately set up.

The other functions are the same as those for “Voice calling to a variable destination” on page 61.

Voice calling in a group

A normal connection within a group or team (for team call = speed-calling number for team members 0 to 9 or 00 to 99) can also be set up via Voice calling. To do this, voice calling is initiated from a group telephone.

The "voice calling in the group" function is line-independent - anyone can voice call anyone else.

Voice calling to a variable destination

n Lift the handset.

or With the handset cradled: Handsfree talking (only avail-

able with optiPoint 420 standard).

p Enter the system code-number for "voice calling in the

Enter the code!

group" and

p the speed calling code for the group member in ques-

tion.

Press the key for "voice calling in the group" (must be installed)

and

p the speed calling code for the group member in ques-

tion.

A connection to the destination loudspeaker is set up immediately, if

• there is no busy condition

• the handset is cradled

• and voice-calling protection has not been activated

Step by Step

Making Calls – Convenience Functions

The called party accepts the voice call by lifting the handset.

If the called party presses the loudspeaker key or the line key (if installed), the connection is aborted.

Voice calling to a fixed destination (using repertory key)

The system code-number for "voice calling in the group" + the speed-calling code for the group member in question is stored on the repertory key  page 75.

Press the programmed repertory key. A connection is immediately set up to the destination loudspeaker.

The called party can accept the voice call by lifting the handset.

If the called party presses the loudspeaker key or the line key (if installed), the connection is aborted.

Two-way voice calling to a variable destination

With two-way voice calling within a group the destination loudspeaker and microphone are automatically activated.

n Lift the handset.

or if the handset is cradled: Handsfree talking (only avail-

able with optiPoint 420 standard).

p Enter the system code-number for "two-way voice call-

Enter the code!

ing in a group" and

p the speed dialing code for the group member in ques-

tion

Press the key for "two-way voice calling in a group" (must be installed)

and

p enter the speed dialing code for the group member in

question.

The destination telephone's loudspeaker and microphone are automatically activated. .

Making Calls – Convenience Functions

Step by Step

n Lift the handset.

or With the handset cradled: Handsfree talking (only avail-

p Enter the system code-number for "announcements"

Enter the code!

Two-way voice calling to a fixed destination (on repertory key)

The system code-number for "two-way voice calling in a group" + the speed calling code for the group destination in question are stored on the repertory key  page 75.

Press the programmed repertory key. The destination telephone's loudspeaker and microphone are automatically activated.

Announcement to all members of a line group

Using this function, you can make a simultaneous announcement to all members (10 to 40) of a line group.

After you have set up the group call, you will receive a confirmation tone which tells you that you can start your announcement.

able with optiPoint 420 standard).

and

p the internal call number of a group member.

Press the "announcement" key (must be installed)

and

p enter the internal call number of a group member.

The loudspeakers of all group telephones are automatically activated and you will hear a confirmation tone.You can now start your announcement.

End your announcement by replacing the handset or pressing a line key.

If a group member lifts a handset, he or she is connected to you and the announcement is terminated.

If a group member presses the loudspeaker key or the relevant line key for the announcement, he or she is disconnected from the announcement. If the last remaining member of the group presses the loudspeaker key or the line key, the announcement is terminated.

Making Calls – Convenience Functions

Step by Step

Using call forwarding

Activating and deactivating forwarding using features settings

If a forwarding destination has been programmed for station fixed forwarding, you can use features settings to activate and deactivate the forwarding facility. If station variable forwarding is activated, it can only be deactivated with the switch.

Prog./Serv.

Feature settings? >

> : Select and confirm.

Call forwarding? >

> : Select and confirm.

Activate? >

> : Confirm.

Deactivate? >

> : Confirm. This deletes any destination number pro-

Press the key. The lamp lights up.

grammed for station variable forwarding.

System call forwarding

Forwarding of internal or external calls can be routed independently to unique destinations for each forward type:

• unconditionally all calls

• when the line is busy

• when the call is not answered

Unconditional call forwarding should only be used if the line is for outgoing calls only (for example, on an elevator).

If you have set up station fixed or station variable call forwarding, and if the manually programmed forwarding destinations are not obtainable (for example, because they are busy), then calls are automatically forwarded to the system forwarding destinations.

Making Calls – Convenience Functions

Step by Step

Call forwarding via code numbers

The following call-forwarding modes can be set up via codes:

Call-forwarding mode Code

Programming and activating fixed call-forwarding

Activating fixed call-forwarding

Clearing (and de-activating) fixed call-forwarding

De-activating fixed call-forwarding

Programming and activating unconditional, variable call-forwarding

Programming and activating variable call-forwarding for internal calls

Programming and activating variable call-forwarding for external calls

Programming and activating variable call-forwarding on busy

Programming and activating timed, variable call-forwarding

Programming and activating variable call-forwarding (on busy/timed)

De-activating variable and fixed call-forwarding

De-activating variable call-forwarding for internal calls

De-activating variable call-forwarding for external calls

Activating system call-forwarding

De-activating system call-forwarding

(example)

*51

*41

#51

#41

*42

*44

*43

*45

*46

*47

#41

#44

#43

*90

#90

See  page 19 for the display messages that occur when call-forwarding is activated/de-activated.

Step by Step

p Enter a code number, say *51, (ask the service person-

p Enter a code number, say *41, (ask the service person-

Enter the code!

Making Calls – Convenience Functions

Programming and activating call-forwarding

n Lift the handset.

nel). You will hear the dialing tone.

p Enter the number of the destination.

r Enter the terminating character. You should hear a con-

firmation tone, call forwarding has then been activated.

t Replace the handset.

Activating fixed call-forwarding

n Lift the handset.

nel). You should hear a confirmation tone.

t Replace the handset.

Deactivate call-forwarding

n Lift the handset.

p Enter a code number, say #41, (ask the service person-

Enter the code!

nel). You should hear a confirmation tone.

t Replace the handset.

Making Calls – Convenience Functions

Step by Step

n Lift the handset.

p Enter a code number, say *51, (ask the service person-

Enter the code!

p Enter the number of the destination.

r Enter the terminating character. You should hear a con-

t Replace the handset.

Call Forward

Call-forwarding via call-forwarding key

You can use the call-forwarding key for fixed call forwarding. When programming the forwarding destination, call forwarding is activated when you enter the number of the destination. You can then use the key to switch call forwarding on and off.

Programming and activating fixed call forwarding

nel).

firmation tone - call-forwarding has then been activated.

Switching off fixed call forwarding

Press the key. The lamp goes out, call forwarding is switched off.

Switching fixed call forwarding on again

Press the key. The lamp lights up and call forwarding is switched on again (the forwarding destination must be programmed).

Clearing fixed call forwarding

n Lift the handset.

p Enter a code number, say #51, (ask the service person-

Enter the code!

nel). You will hear a confirmation tone, call forwarding is cleared.

t Replace the handset.

Step by Step

Making Calls – Convenience Functions

Delayed call-forwarding

Installed for the whole system by the service personnel.

Requirements: Waiting call must be installed  page 45.

If you have activated "call-forwarding on busy / timed" or "timed call-forwarding" on your telephone  page 23, you will automatically obtain a camp-on busy tone if there is a waiting call and information about the calling party is shown in the display. This gives you the opp.ortunity to take the call before it is forwarded (say you are waiting for an urgent call).

A calling party hears the ringing tone and is only forwarded to another telephone when the time that has been set elapses.

Forwarding calls for a different terminal

You can save, activate, check and deactivate call forwarding for another telephone, fax machine or PC from your own telephone. To do so, you need to know the PIN for this terminal or you must have the "Call forwarding for remote terminal" class of service. The service personnel can help you in both cases.

Prog./Serv.

Destinations? >

UK:Forward station no.? >

> :

US:Forwarding station No.?>

Variable call forw.? >

: Confirm.

p Enter the number of the other telephone.

UK:Finished? >

US:Completed? >

Storing a destination for another telephone/ activating call forwarding

Press the key. The lamp lights up.

Select and confirm.

Confirm.

Making Calls – Convenience Functions

Step by Step

p Enter the PIN

(only if your own station does not have the "Call forwarding for remote terminal" class of service).

UK:Finished? >

US:Completed? >

: :

Confirm.

p Enter the number of the destination.

Save? >

: Confirm.

Call forwarding is activated immediately.

Storing a destination for fax, PC or busy/ activating call forwarding

Prog./Serv.

Destinations? >

UK:Forward station no.? >

> :

US:Forwarding station No.?>

> :

Forward other? >

> : Select and confirm.

Press the key. The lamp lights up.

: Confirm.

Select and confirm.

p Enter the code for the type of call forwarding required.

The codes are defined by the service personnel. You can enter your call forwarding codes in the following table:

Call forwarding for fax:

Call forwarding for PC:

Call forwarding for busy:

*43

*42

*49

UK:Finished? >

US:Completed? >

UK:Finished? >

US:Completed? >

Save? >

p Enter the number of the other terminal.

Confirm.

p Enter the PIN

(only if your own station does not have the "Call forwarding for remote terminal" class of service).

Confirm.

p Enter the number of the destination.

: Confirm.

Call forwarding is activated.

Step by Step

Checking/deactivating call forwarding for another telephone

Prog./Serv.

Feature settings? >

> : Select and confirm.

UK:Forward station no.? >

> :

US:Forwarding station No.?>

> :

Variable call forw.? >

UK:Finished? >

US:Completed? >

UK:Finished? >

US:Completed? >

Deactivate? >

UK:Interrogate? >

> :

US:Display? >

Press the key. The lamp lights up.

Select and confirm.

: Confirm.

p Enter the number of the other telephone.

Confirm.

p Enter the PIN

(only if your own station does not have the "Call forwarding for remote terminal" class of service).

Confirm.

To deactivate:

: Confirm.

or To c h e c k :

Select and confirm.

Example of display:

3428-------------->8968

This means: calls for station 3428 are redirected to station 8968.

Making Calls – Convenience Functions

Checking/deactivating call forwarding for fax, PC or busy

Prog./Serv.

Feature settings? >

> : Select and confirm.

UK:Forward station no.? >

> :

US:Forwarding station No.?>

Forward other? >

> : Select and confirm.

Press the key. The lamp lights up.

Select and confirm.

Making Calls – Convenience Functions

Step by Step

p Enter the code for the type of call forwarding required.

p Enter the number of the other terminal.

UK:Finished? >

UK:Completed? >

p Enter the PIN

UK:Finished? >

US:Completed? >

Deactivate? >

UK:Interrogate? >

> :

US:Display? >

> :

: :

: Confirm.

or To check:

The codes are defined by the service personnel. You can enter your call forwarding codes in the following table:

Interrogating forwarding for fax:

Interrogating forwarding for PC:

Interrogating forwarding for busy:

Deactivating forwarding for fax:

Deactivating forwarding for PC:

Deactivating forwarding for busy:

#43

#42

#49

Confirm.

(only if your own station does not have the "Call forwarding for remote terminal" class of service).

Confirm.

To deactivate:

Select and confirm. (Example of display  page 71).

Changing call forwarding for another terminal

The procedure is exactly the same as for Save/Activate: for another telephone  page 69, for fax, PC or busy:  page 70.

Step by Step

Saving Functions and Appointments

Saving individual speed dialing numbers

You can save a number on each of digit keys 0 to 9 and then dial these numbers at the push of a button  page 42.

Extension

A short dial number can contain several access codes and a reference to other short dial numbers besides the destination call number. This way, you can link up to 10 short dial numbers.

Example 1

You want to activate a night variant comfortably. For this, program the following sequence on a short dial:

*96 (code for night activation) + 91 (log on code) + 1 to 8 (for variants 1 to 8) + #.

Now dial one or the other short dial number to activate the corresponding night variant.

Example 2

You want, for instance, to lock your telephone when you leave the office and simultaneously activate a call transfer. You can program both the actions on one short dial:

*20 (telephone locking code) + *47 (activate call transfer) + 123456 (destination call number).

Likewise, you can program another short dial key to disable the lock and call transfer.

Saving Functions and Appointments

Step by Step

Example 3

As the number of characters for a short dial entry is limited to 22, you can link two short dial numbers for a longer sequence. You can, for instance, program the server access and a code number on one short dial key, and then refer to a second short dial which contains for example, an LCR access code and the destination call number.

For example, you can program the following sequence on the short dial number 1:

*3(PIN access code) + 12345678901 (PIN) + *55 (short dial code) + 5 (the number of the next short dial that you wish to use).

The program for entry of the short dial 5 9 (LCR access code) + 156192317 (destination call number).

If you invoke the short dial 1 now, first its entry, and then the entry for short dial 5 is automatically processed.

Programming short dial

Prog./Serv.

Destinations? >

UK:Speed dialing features?>

> :

US:Speed dial features? >

> :

: Confirm.

p Enter a specific speed dialing number (0 to 9 or 00 to 19

New entry? >

: Confirm.

p Enter the number or sequence.

Save? >

: Confirm.

Press the key. The lamp lights up.

Select and confirm.

or 00 to 29). If this digit has already been assigned a telephone number, this number is shown on the display.

For external numbers, enter the access code and then the telephone number.

Step by Step

Saving Functions and Appointments

Saving a function on a key

Prog./Serv.

Press the key. The lamp lights up.

h Enter the service code.

Key function? >

> : Select and confirm.

and Press the programmable function key.

Switching levels in the optiPoint self labelling key module has no effect on storing a function. Only one function can be stored per key. (Only available with optiPoint 420 standard).

Change? >

New function:

> : Select and confirm one of the system functions prompt-

Save? >

: Confirm.

Press the freely programmable function key. The key allocation is displayed.

: Confirm.

ed.

: Confirm.

Keys that have been preprogrammed by the service personnel cannot be changed. Then "Return?" is shown.

You can now activate the function directly by pressing the key. For functions, such as call waiting, that can be alternately activated/deactivated, you activate the function when you press the key and subsequently deactivate it when you press the key again. The key’s lamp is lit when the function is active.

Saving Functions and Appointments

Step by Step

Appointments Function

You can program a timed reminder on your telephone to remind yourself of an important meeting or appointment, for example  page 77. You must save the exact time at which you wish to receive the reminder. Reminders can be set for the next 24-hour period.

Creating timed reminders

Prog./Serv.

Reminder? >

> : Select and confirm.

New reminder?

and

Save? >

Press the key. The lamp lights up.

k Enter the service code.

The display indicates whether or not a timed reminder has already been programmed.

: First timed reminder: Confirm.

Further timed reminder: Select and confirm.

p Enter the time with either 3 or 4 digits as appropriate,

for example, 845 for 8.45 hours or 1500 for 15.00 hours.

: Confirm.

Cancelling a saved reminder:

Prog./Serv.

Press the key. The lamp lights up.

k Enter the service code.

Reminder? >

> : Select and confirm. A saved timed reminder is dis-

played.

Next reminder? >

> : Confirm (if you have saved several timed reminders).

and

Delete? >

> : Select and confirm.

Prog./Serv.

Press the key. The lamp goes out.

Step by Step

Reminder :

Saving Functions and Appointments

Timed reminders

Precondition: You have saved a timed reminder

 page 76. When the saved time has been reached:

The telephone rings.

n Lift the handset. The time of the reminder is displayed. t Replace the handset.

If you do not lift the handset, the telephone rings several more times and "Timed reminder" is displayed before the reminder is canceled.

Making project calls

Step by Step

Making project calls

External calls can be assigned to specific projects.

Precondition: Project numbers (from 1 to 5) have been configured for specific projects and you have a code for the project in question.

Setting up a project call

Prog./Serv.

Press the key. The lamp lights up.

p Enter a service code between 61 (for project number 1)

and 65 (for project number 5).

p Enter the PIN.

Prog./Serv.

PIN / COS? >

> : Select and confirm.

PIN 1? >

possibly

> : Select and confirm PIN2 - PIN5.

Press the key. The lamp lights up.

: Confirm.

and

p Enter the external number.

Make your call in the usual way  page 39.

Project call mode is subject to a time limit. It is deactivated automatically if you do not use your telephone over a 5-minute period (for example).

Step by Step

Making project calls

Call duration display (cost display)

The call duration display is configured by the service personnel. The display shows either the duration of the call or the cost of the call. The display can be switched off.

The call duration is shown in the first line display on the right with format HH:MM:SS. The display appears ten seconds after the call has begun.

The cost display feature must be applied for from the network operator and configured by the service personnel.

Private Sphere/Security

Step by Step

Private Sphere/Security

Activating/deactivating do not disturb

If you do not wish to receive incoming calls, you can activate the do not disturb function. Internal callers then hear busy tone, while external callers are forwarded to the attendant. The service personnel can also set up destinations for forwarding internal and external calls, such as to your mailbox.

If your telephone belongs to an ONS group (One Number Service  page 121), please note the following features:

Do Not Disturb can be switched on or off on all telephones in the ONS group; this then applies for all telephones in the ONS group.

Precondition: The service personnel has enabled the do not disturb function for all HiPath 4000 users in your system.

Prog./Serv.

ff Enter the service code.

Feature settings? >

> : Select and confirm.

Do not disturb? >

> : Select and confirm. The display indicates whether the

Activate? >

Deactivate? >

Press the key. The lamp lights up.

do not disturb facility has been activated or deactivated.

and

or Confirm.

If do not disturb is active, you hear an alerting tone when you lift the handset.

"Do not disturb" can only be used for the prime line not additional lines.

The attendant can override the do not disturb function to speak to you.

If the service personnel has disabled the do not disturb facility for the HiPath 4000 system, the option "do not disturb" does not appear in the Service Menu.

Step by Step

Activating/deactivating stop voice calling

You can prevent other persons from making direct calls to you. Any attempt to address you directly via the loudspeaker will be changed to a normal call.

Prog./Serv.

Press the key. The lamp lights up.

fg Enter the service code.

Feature settings? >

> : Select and confirm.

Speaker call protect? >

> : Select and confirm.

and

Activate? >

Deactivate? >

or Confirm.

Suppressing your number on called party’s display

Private Sphere/Security

Suppression of the number indication only applies to the next call and is not saved together with the redial function.

Prog./Serv.

Press the key. The lamp lights up.

lf Enter the service code. Dial tone can be heard.

More features? >

> : Select and confirm.

Display suppression? >

: Confirm. Dial tone can be heard.

and

p Enter the other party’s number. If the call is answered,

your number does not appear on the called party’s display.

Private Sphere/Security

Step by Step

Malicious call holding

You can trace a malicious external caller. The caller’s number can be registered during the call or for up to 30 seconds after the call. Do not replace the handset.

Prog./Serv.

More features? >

> : Select and confirm.

Call tracing? >

> : Select and confirm.

Press the key. The lamp lights up.

Enter the service code.

If malicious call holding was successful, your network carrier will have the saved data. Contact the service personnel!

Locking your telephone

You can prevent unauthorized persons from using your telephone (and the telephone directory) during your absence.

Precondition: You have been assigned a personal identification number (PIN) by the service personnel.

Preventing unauthorized dialing:

Prog./Serv.

Press the key. The lamp lights up.

jk Enter the service code.

PIN / COS? >

> : Select and confirm.

Change COS? >

> : Select and confirm.

and

p Enter the PIN (code number).

Chip card

reader:

Insert

Chip card

In the case of optiPoint 420 standard with Chip card reader: Insert the chip card. All lamps light up briefly

Input is followed by the display: "Executed".

Remove the chip card again.

When the telephone is disabled in this way, a special dial tone is audible when the handset is lifted. Internally (within HiPath 4000), dialing is possible in the usual way.

Step by Step

Enabling the telephone again:

Prog./Serv.

Press the key. The lamp lights up.

jk Enter the service code.

PIN / COS? >

> : Select and confirm.

Change COS? >

> : Select and confirm.

and

p Enter the PIN (code number).

Input is followed by the display: "Executed".

Private Sphere/Security

Using Other Functions

Step by Step

Using Other Functions

Using a different telephone in the same way as your own

You can log on to another telephone belonging to the HiPath 4000 system via a personal identification number (PIN) (also telephones of networked HiPath 4000 systems, for example, at other branches of your company). At the other telephone you can* then:

• make calls and assign the charges to cost centers

• make calls and assign the charges to specific projects

• retrieve messages from your mailbox

• use your individual speed dialing numbers and also a number that has been saved at your own telephone for redialing

• use repertory dialing keys, provided that they are configured in the same positions as your own telephone

• enter timed reminders

Using an internal PIN, you can have your calls diverted to a telephone in the office or department where you will be for a temporary period (call forwarding - follow me).

Logging on to a different telephone

Identifying yourself with PIN and dialing

Precondition: You have been assigned a PIN by the service personnel. You require an internal PIN for calls within your own HiPath 4000 system, while for calls involving other HiPath 4000 systems in the integrated network you require a network-wide PIN.

Prog./Serv.

je Enter the service code

PIN / COS? >

> : Select and confirm.

PIN 1? >

> : Select and confirm.

Press the key. The lamp lights up.

(61 for PIN 1, 62 for PIN 2, etc.).

If you have several PINs and wish to use another one, select the other PIN.

With the display "Enter station no." or "Enter ID", you are requested to enter the PIN.

Step by Step

Entering the PIN for your own HiPath 4000 system:

p Enter internal PIN.

or Entering the PIN for another HiPath 4000 system

area within the integrated network:

p Enter the 2-digit node code for your own HiPath 4000

Enter the code!

system (ask the service personnel).

pr Enter your own number and press the pound key. pr Enter the network-wide PIN and press the pound key.

Dialing after (successful) identification:

You hear a dial tone. The following appears on the display: "Please dial".

Speaker

Variable call forw.? >

> : Select and confirm.

Save? >

Press the key. The lamp goes out.

p Enter a number immediately.

Call forwarding - follow me after successful identification

: Confirm. Call forwarding has been activated.

Using Other Functions

Step by Step

Chip card reader:

Identification with the chip card

Precondition: You have been assigned a chip card by your system administrator for logon at other telephones. The standard at which you wish to log on must be equipped with a chip card reader (optiPoint signature module).

Within your own HiPath 4000 (not used in US) system:

Insert the chip card. All lamps light up briefly. "ID card" and the number of the home station are indicated on the display.

Insert

chip card

or At another HiPath 4000 (not used in US) system in

the integrated network:

p Enter the node code for your own HiPath 4000 (not used

Enter the code!

Insert the chip card.

in US) system (check with your system administrator).

pr Enter your own number and press the pound key.

Deactivating identification at the other telephone

Prog./Serv.

jj Enter the service code.

PIN / COS? >

> : Select and confirm.

Deactivate PIN? >

> : Select and confirm.

Chip card reader:

Remove chip card

If you logged on with a PIN:

Press the key. The lamp lights up.

Identification is deactivated automatically if the other telephone is not used for several minutes.

If you logged on with a chip card:

Remove the chip card when the telephone is in the idle state.

Step by Step

Shift connection to another telephone

You can shift the connection of your optiPoint 420 along with all its functions and features to another optiPoint 420. The "home telephone" is deactivated and the "guest telephone" becomes "your" telephone. The original connection of your "guest telephone" is also deactivated. Its call number should therefore be programmed by the service personnel during "no log in" to a "re-direct system". The shift remains effective till you log off the guest telephone. The shift cannot be undertaken on a network.

Shift "guest telephone"

Log on personal connection to "guest telephone".

Prog./Serv.

Mobile HFA Logon? >

> : Select and confirm.

pr Enter your own call number and press the route key. pr Enter code number and press the route key.

Press the key. The lamp lights up.

The log on process starts with the message: "Mob. HFA Logon starts" "Please wait"

You can now use your connection to the guest telephone to the full extent. Your "home telephone" cannot be used during this period.

Using Other Functions

Connect to "home telephone" again

If you do not need your connection to the guest telephone any more, or if you wish to switch to your "home telephone", just log off.

Prog./Serv.

Mobile HFA Logoff? >

> : Select and confirm.

Press the key. The lamp lights up.

The log off process starts with the message: "Mob. HFA Logoff starts" "Logging on to home"

The "guest telephone" is now available again along with its original call number, features and functions. The system transfer could for example, be cancelled again.

Using Other Functions

Step by Step

Cancel mobility?

Log off through the "home telephone"

If you have forgotten to log out of the "guest telephone", you can still log out through the "Home-Telephone".

The following message is displayed:

"Mobile forced logoff" "Cancel mobility?"

: Confirm.

p If necessary, enter the "Mobility cancel pw".

The "home connection" is re-activated and you can make calls again.

Step by Step

Making multiline calls

Using line keys

Line keys are configured by the service personnel. The station number of each station user is assigned to a line and is the primary line of that team member. The same line is configured on the line keys of the other station users as a secondary line. Each station user can use any of the line keys that are available.

Numbers that have been saved on your telephone can only be used for line key dialing on your own telephone.

The following example illustrates how telephones with several line keys are interrelated within a team (keyset configuration). 3234 is the station number of Mr. Jones, 3235 the station number of Mr. Brown and 3236 the station number of Mr. Jackson. Calls can be conducted on all three keys on all three telephones. The line with the user’s own station number is always the primary line.

Mr. Jones’ telephone

3234 (primary line)

3235 "Brown" 3236 "Jackson"

Mr. Brown’s telephone

3235 (primary line)

3234 "Jones" 3236 "Jackson"

Mr. Jackson’s telephone

3236 (primary line)

3234 "Jones"

3235 "Brown"

Making multiline calls

Step by Step

or The lamp is lit – line is busy.

or The lamp is flashing slow – a call is on the line: answer

or The lamp is flashing faster – a call is on hold.

The different states of line key lamps

The lamp is not lit – the line is free and can be used.

the call.

Preview

You are speaking on one line. A call is incomming on another line key. You can use the call preview function to find out who is calling on this line. The information is shown in the display. You can also find out which caller is waiting on a line key that you have previously put on hold or exclusive hold. In addition, you can see information about the caller on the active line you are currently using.

The preview key must be configured by the service personnel.

Precondition: You have accepted a call on a line key. The lamp on another line key is flashing fast.

Activating the preview function

Preview

Press the key. The lamp lights up.

Press the desired line key. Information is displayed about the caller or the waiting

or parked user.

Deactivating the preview function

Preview

Press the key. The lamp goes out.

The menu line returns to the original state.

Step by Step

or Press the key. You are in speakerphone mode (not avail-

Speaker

Making multiline calls

Taking calls on line keys

If several calls are received at the same time, you can take the calls in the order in which they are offered to you - or you can give priority to certain calls.

Precondition: The service personnel has specified the sequence in which incoming calls are answered.

Taking calls in the order offered

Your telephone rings (ringing signal). The caller is displayed, for example, "3235 Brown". The lamp for the relevant line key flashes rapidly.

n Lift the handset.

able with economy).

Taking calls with priority

Your telephone rings (ringing signal). The caller is displayed, for example, "3235 Brown". The lamp at the relevant line key flashes rapidly. The lamps at other line keys also flash rapidly.

Press the line key to which you are giving priority. The name of the other caller (for example, "3236 Jackson") is displayed briefly

n Lift the handset.

Speaker

or Press the key. You are in speakerphone mode (only

available with optiPoint 420 standard).

Making multiline calls

Step by Step

Activating/deactivating ringer

When you are making a call on a line, you may be disturbed by the ringing signals for other incoming calls. If ringer cutoff has been configured, your telephone does not ring. Incoming calls are then signalled by the flashing of the line keys.

With the Ringer Cutoff key configured:

Ringer Off

Prog./Serv.

fk Enter the service code.

Feature settings? >

> : Select and confirm.

Ringer cutoff? >

> : Select and confirm.

Deactivate? >

Activate? >

To activate ringer cutoff:

Press the key. The lamp lights up. The telephone does not ring for incoming calls.

To deactivate ringer cutoff:

Press the key. The lamp goes out. The telephone rings for incoming calls.

Via the program/service key:

Press the key. The lamp lights up.

and

or Confirm.

Step by Step

or Press the key.

Making multiline calls

Dialing with line keys

Your telephone can be configured with either automatic or selectable line seizure. The service personnel

specifies whether a line (and which line) is seized automatically when the handset is lifted or when speakerphone (only available with optiPoint 420 standard) is activated.

The display "Please select a line", that you receive after lifting the handset or pressing the loudspeaker key, instructs you to seize a line.

Dialing with automatic line seizure:

n Lift the handset.

Speaker

The display briefly indicates the line number and the line status and then prompts you to dial.

A display such as "3235 active" means: a line (3235) has been selected automatically.

The selected key’s lamp lights up.

p Enter the number.

Dialing with selectable line seizure:

n Lift the handset.

Speaker

or Press the key.

You are prompted to press a free line key: "Please select a line".

Press the free line key. The lamp lights up.

The display briefly indicates the line number and the line status and then requests you to dial.

A display such as "3236" means: the selected line (3236) has been seized.

p Enter the number.

Making multiline calls

Step by Step

Speaker

or Press the key (only for standard).

Saved # Dial

Redialing on a particular line (saved numbers)

If this type of redialing is configured on your phone, you can save a number to be redialed later on a particular line  page 96. The saved number can be dialed with the line key and the redial key.

Seizing the line for the saved redial number

n Lift the handset.

You will be told to press the line key: "Please select".

Press the desired line key. The lamp lights up.

Redialing

Press the key.

n Lift the handset.

or With the handset on-hook: handsfree speaking and

open listening.

Your saved redial number for a particular line may have been overwritten by another member of your team.

Step by Step

Speaker

Last # Dial

Making multiline calls

Redialing on a particular line (last number dialed)

If this type of redialing is configured on your phone, every last number dialed is automatically saved with the current line for redialing.

Seizing the line for the desired last number dialed

n Lift the handset.

Press the key. (only for standard).

You will be told to press a free line key: "Please select".

Press the desired line key. The lamp lights up.

Redialing

Press the key.

n Lift the handset.

or With the handset on-hook: handsfree speaking and

open listening.

Your saved redial number for a particular line may have been overwritten by another member of your team.

Making multiline calls

Step by Step

Saved # Dial

Speaker

Storing a number for "Redialing on a particular line"

Precondition: "Redialing with saved number" has been configured, not "Redialing with last number dialed".

Storing a selected number or the number of a caller

You have called someone on a particular line and are still talking to them. Or you have been called by someone whose number has been transmitted, and you are still talking to them.

Press the key. The number is now saved for the current line.

Press the key. The lamp goes out (only for standard).

t Replace the handset.

Line mailbox

Callers who have tried to call you during your absence can leave a callback request for you in the mailbox of the line they are using. In the mailbox you will also find voice or fax messages from the mail server (if configured).

Precondition: A mailbox has been configured for one or more lines.

Please remember that a mailbox can be used by only one person at a time.

If your telephone belongs to an ONS group (One Number Service  page 121), please note the following features:

An indication that a message is waiting in the mailbox (MWI) is available for all telephones in an ONS group.

Step by Step

MBLN

Making multiline calls

Checking the mailbox

Example: The lamp for mailbox key 1 lights up when there are new entries in the mailbox that have not yet been viewed. Press the key. The first entry is shown. To view further entries press the "Mailbox 1" key again.

Answering a callback request

Jones Call DO 16.03.05 10:12

Output? >

> : Select and confirm. The person is called on this line.

The callback request is displayed.

There is more than one entry in the mailbox.

Next entry? >

> : Select and confirm. The next entry is shown.

Deleting mailbox entries

The entry is shown.

Delete? >

> : Select and confirm.

To terminate viewing of mailbox entries

MBLN

Cancel? >

> : Select and confirm.

Press the key.

Mailbox entries that have not been deleted will remain in the memory. If it still contains callback requests that have not been viewed, the mailbox light will continue to show.

Making multiline calls

Step by Step

Identifying the line used

If several lines are seized at the same time, you can find out which line you are conversing on.

With the Show Used Line key configured:

Line in Use

Prog./Serv.

lj Enter the service code.

More features? >

> : Select and confirm.

Show used line? >

> : Select and confirm.

Press the key.

Via the program/service key:

Press the key. The lamp lights up.

The number and status of the line currently in use are displayed.

A display such as "3235 active" means: the selected line (3235) is being used.

Alternating between different lines

Precondition 1: The service personnel has specified that when the user switches between lines, the lines are placed on hold automatically and can only be cleared again by replacing the handset or by pressing the Disconnect key.

Precondition 2: You are connected to various other parties on two or more lines. These can be either calling parties  page 91 or called parties  page 93.

You are conducting a call on line 1, for example. The line key of the party on hold flashes slowly.

Press the slowly flashing line key. The first party is on hold on line 1.

Press the slowly flashing line key. The second party is on hold on line 2.

You can alternate between the parties as often as you wish.

Step by Step

Speaker

Making multiline calls

Ending a call on a line key

t Replace the handset.

Press the key that is lit.

Adding another party to a line (conference)

Precondition: There is a call on one of the lines. The line key lamp is lit.

Press the line key. Conference tone can be heard by you and by the users who are already connected. All three parties can now talk to one another. The lamp remains lit.

Adding parties is not possible if the Privacy function has been activated for the line in question.

If one of the three parties replaces the handset, the other two remain connected to each other.

If the remaining parties are yourself (having entered the call) and the person who originally seized the line, consultation is no longer possible.

Privacy

Prog./Serv.

With automatic privacy configured

Allow bridging

Your primary line can be programmed so that no one can bridge your call. In this case you can allow override, but this permission only applies to the call in progress or to the next call.

You are conducting a call.

n Lift the handset.

With the privacy key configured:

Press the key.

Via the program/service key:

Press the key. The lamp lights up.

ll Enter the service code.

Making multiline calls

Step by Step

More features? >

> : Select and confirm.

Privacy off? >

> : Select and confirm.

Bridging is now permitted.

Preventing bridging

Even if the Privacy function has not been configured for your telephone, you can still prevent busy bridging. The Privacy function applies to the call in progress or to your next call.

You are already engaged in a call on a line.

n Lift the handset.

With the privacy key configured:

Privacy

Prog./Serv.

lk Enter the service code.

More features? >

> : Select and confirm.

UK:Privacy is on? >

> :

US:Privacy on? >

Press the key.

Via the program/service key:

Press the key. The lamp lights up.

Select and confirm.

Bridging is not possible.

100

Speaker

Terminating a connection on a line key

t Replace the handset.

Press the key that is lit.

Siemens HIPATH OPTIPOINT 420 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

About these Operating Instructions

Important Notes

Labels

Basic Usage Instructions

How to use this user guide

Display

How to activate functions

... directly

... via the Service Menu

... using a function key

Which functions can be used?

Self Labelling Key Function

Basic and enhanced functions

Additional multiline and group functions

Additional executive/secretary functions (not used in US)

Optional main menu

Safety Precautions for IP Telephony

Making Calls – Basic Functions

Answering calls

Answering a call with the handset

Switching to the handset

Open listening

Making Calls

Dialing with the handset off-hook

Dialing with the handset on-hook

Ending the call

Saved number redial

Last number redial

Making a second call (consultation)

Transferring a call

Call Forwarding

Using call forwarding

Station fixed forwarding

Station variable forwarding

Using the callback function

Storing a callback request

Answering a callback request

Rejecting a callback request

Checking/cancelling saved callback requests

Store call numbers and sequences on the key

Save on redial

Store/process on destination dial number

Storing a number for redialing

Storing any number

Dialing with repertory keys

Telephone settings

Adjusting the ringer volume

Adjusting the ringer pitch

Adjusting the display contrast

Modifying the key labelling contrast

Adapting the speakerphone function to the acoustics of your room

Setting the volume of the alerting tone

Adjusting the angle of the display

Making Calls – Convenience Functions

Answering Calls

Group call and pickup

Picking up a specific call

Taking a call in a hunt group

Answering a call on the headset

Dialing/Making Calls

Using a call list (missed calls)

"Missed calls" key

Speed-dial

Using the mailbox

During a Call

Using the call waiting function

Activating/deactivating call waiting

Answering the waiting call

Accept service menu-controlled second call

Using the switchover button

Re-indication

Time key

Station controlled conference

Setting up a conference

Expanding the conference

Transferring the conference