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HICOM 300
User Manual
64 pgs843 Kb0
User Manual
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User Manual 3
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User Manual 2
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Table of contents
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Siemens HICOM 300 User Manual 3

s
Hicom 300 optiset E standard optiset E advance / advance plus optiset E memory
2
User Guide
Introduction ..............................................................................................5
Dial Executive / Dial Secretary .................................................................7
Answering Calls for Executive/s ...............................................................8
Ring Transfer ............................................................................................9
Representative Secretary.......................................................................10
V oice Calling...........................................................................................11
Standard Features .................................................................................13
Internal and External Dialling .................................................................13
Dialling the Switchboard .........................................................................13
Call Transfer ........................................................................................... 14
Enquiry Call ............................................................................................15
Toggle Between Calls.............................................................................16
8 Wa y Conference..................................................................................17
Call Pickup .............................................................................................19
Second Call Camp-on ............................................................................20
Transfer a Second Caller........................................................................21
Call Park.................................................................................................22
Call Back ................................................................................................23
External Line Reservation ......................................................................25
3
User Guide - Cont’d
Call Diversion Features ........................................................................26
Fixed Call Forwarding.............................................................................26
V ariable Call Forwarding.........................................................................28
PIN Features ..........................................................................................29
Electronic Telephone Lock......................................................................29
Mobile Class of Service..........................................................................30
Follow Me...............................................................................................31
Optional Features .................................................................................. 32
Speed Dialling via Programme Key ........................................................32
Individual Abbreviated Dialling................................................................33
System Abbreviated Dialling...................................................................34
Stored Number Redial............................................................................ 35
Timed Reminder.....................................................................................36
Night Service.......................................................................................... 37
Key Settings ...........................................................................................38
optiset E Menu Functions.......................................................................40
optiset E memory ....................................................................................42
Electronic Notebook ............................................................................... 43
4

Introduction

This guide is designed to assist extension users on a Siemens Hicom 300 Communication System to use all authorised features.
Your extension may not be authorised representative can confirm features that are available to you.
∗∗
∗ -
authorised features are those features that your company has designated
∗∗
for your use and may vary from extension to extension.
Your extension may also be subject to trunk barring thus restricting where you may dial.
Range of optiset E Instruments
A variety of optiset E screen based instruments are available for use on the Hicom 300:
optiset E standard
No Key Modules No adapter plug-in positions
optiset E advance
Key Modules Two adapter plug-in positions
optiset E advance plus
Key Modules Two adapter plug-in positions
optiset E memory
Key Modules Two adapter plug-in positions
- Loudspeaking
- Open Listening
- Loudspeaking
- Loudspeaking
∗∗
∗ to use all features. The Siemens
∗∗
A Key Module is an add-on terminal with 16 programmable keys. The 16th key is a shift key which allows the 2nd level of numbers to be programmed. 4 Key Modules can be added to an Advanced, Advanced Plus or Memory telephone.
The optiset E telephones are Digital Feature instruments that have 12 programmable keys.
5
Introduction -Cont’d
The telephones are easily recognised by three dialogue keys namely: ✔ Yes Key
Forward Scroll Key Backward Scroll Key
The Siemens optiset E Digital Feature telephones operate via a Menu­controlled User Guidance Display System.
The display will automatically offer you a choice of the available options most suited to the task you are about to carry out.
Glossary
LED - Light Emitting Diode Toggle - Alternating between calls DDS - Direct Destination Select (External number) DSS - Direct Station Select (Extension number with busy and ringing
indication)
6

Dial Executive / Dial Secretary

The Dial Exec / Dial Sec keys have multiple functions These keys provide direct access to the executive or secretary without using the Transfer option. The LED indicates when the executive or secretary is busy on a call.
Transfer a Call to the Executive or Secretary.
- press Dial Executive / Dial Secretary key
- announce call
- replace handset
Dial Executive or Secretary
- press Dial Executive / Dial Secretary key

Executive / Secretary Features

7

Answering Calls for Ex ecutive/s

When the secretary is FREE, calls for the executive/s will ring on the secretary’s extension.
Answer Call for Executive/s when FREE
SOURCE OF CALL
FOR EXEC 1/2/3/4
- lift handset or press Speaker key
Transfer the call
- press Dial Executive key
- announce the call
- replace handset or press Speaker key
When the secretary is BUSY, calls for her executive/s will flash on Pickup Executive key/s and a ping ring will warn her of holding call/s.
Answer Call for Executive when BUSY
- ask your current caller to hold on
- press flashing Pickup Executive key
You are now connected to your executive’s call and your original call is on hold.
Transfer the Second Call
- press Dial Executive key
- announce the call
- scroll to Transfer option
- press
Secretary is reconnected to first caller.
8
✔✔
✔ key to confirm Transfer option
✔✔

Ring T ransfer

Calls for the executive can be forced from the secretary to the executive for answering. This feature can be activated from either extension.
Activate Ring Transfer
- press Ring Transfer key
- Ring Transfer LED is on
CALL TRANSFER TO EXEC
ACTIVATED
Incoming calls for the executive which normally ring on the secretary’s extension will now be diverted to the executive’s extension.
Cancel Ring Transfer
- press Ring Transfer key
- Ring Transfer LED goes off
CALL TRANSFER TO EXEC
deactivated
9

Representative Secretary

When a secretary is temporarily absent another digital telephone may be nominated to receive the calls for the executive/s. Calls for the secretary will not be forwarded.
Programme Representative Secretary
- press Service Menu key
- press Representative Secretary key
- dial nominated person’s extension number
- press
- Representative Secretary LED is on
Deactivate Representative Secretary
- press Representative Secretary key
- Representative Secretary LED goes off
Reactivate Representative Secretary
- press Representative Secretary key
- Representative Secretary LED is on
When the executive presses the Dial Secretary key, the call is routed to the Representative Secretary.
✔✔
✔ key to confirm SAVE? option
✔✔
Change Representative Secretary destination
- press Service Menu key
- press Representative Secretary key
- press
- dial nominated person’s extension number
- press
- Representative Secretary LED is on
10
✔✔
✔ key to confirm
✔✔ ✔✔
✔ key to confirm SAVE? option
✔✔
New Entry?
option

Voice Calling

This feature allows the executive or secretary to operate the Siemens optiset E as an intercom. The executive and secretary has the option to disable this feature by activating the Voice Call Protect feature.
Programme Voice Calling on a vacant key
- press Service Menu key
- scroll to Key Functions option
- press
- press desired key
NOTHING STORED
CHANGE?
✔✔
✔ key to confirm Key Functions option
✔✔
- press
- scroll to Voice Calling option
- press
- press
KEY FEATURE
STORED
Make an Intercom Call
- press Dial Executive / Dial Secretary key
- press Voice Calling key
The secretary’s or executive’s loudspeaker is activated
Activate Voice Call Protect
- press Service Menu key
- scroll to Switches option
- press
- scroll to Voice Call Protect option
- press
option
✔✔
✔ key to confirm Change option
✔✔ ✔✔
✔ key to confirm Voice Calling option
✔✔ ✔✔
✔ key to confirm SAVE? option
✔✔
✔✔
✔ key to confirm Switches option
✔✔ ✔✔
✔ key to confirm Activate Voice Call Protect
✔✔
11
Voice Calling -Cont’d
If Voice Call Protect is activated on the extension to which you wish to make a Voice Call, the Voice Call key will not activate the loudspeaker
PROTECTED
12

Internal and External Dialling

Handset Operation
- lift handset, listen for internal dial tone
- dial the required extension number or external number preceded by line access code (code is normally 0)
Handsfree Operation
- do not lift handset
- dial the required extension number or external number preceded by line access code (code is normally 0)

Standard Features

V Your telephone may have restricted dialling facilities, e.g. trunk calls
may not be permitted.

Dialling the Switchboard

Handset Operation
- lift handset, listen for internal dial tone
- dial code for switchboard (code is normally 9)
Handsfree Operation
- do not lift handset
- dial code for switchboard (code is normally 9)
13

Call Transfer

You may transfer an internal or external call from your extension to any other extension or to the switchboard.
Transfer to a Free Extension (Announcing the Call)
- press
- dial required extension
- announce the call and replace handset
Transfer to a Free Extension (Call not Announced)
- press
- dial required extension
- replace handset when ring tone is heard
- the call has now been transferred
Transfer to a Busy Extension
- press
- dial required extension
- replace handset when busy tone is heard
- the call has now been transferred to the busy extension.
If the busy extension terminates the call within a predetermined time, the transferred call will ring the extension.
Transfer Using the Dial Keys
- press the required Dial (DSS) key
- announce the call when the extension answers
- replace handset
✔✔
✔ key to confirm Consultation option
✔✔
✔✔
✔ key to confirm Consultation option
✔✔
✔✔
✔ key to confirm Consultation option
✔✔
Return to Caller
If no reply or busy tone is received, you may return to the caller without attempting to transfer the call.
- scroll to Return to held call? option
- press
- you are reconnected to the caller
14
✔✔
✔ key to confirm Return to held call? option
✔✔
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