Hicom 300 Operators Manual
Contents
Hicom 300 Operators Manual......................................................................1
Description of Keyboard controls.................................................................2
Console - Idle condition ...............................................................................5
Answering an incoming call .........................................................................6
Extend call to free extension .......................................................................7
Extend Call to busy extension .....................................................................8
Recall - No answer from free extension.....................................................10
Recall from busy extension .......................................................................11
Extend call to extension in Voice Mail........................................................12
Console calls extension.............................................................................13
Extension calls Console ............................................................................13
Make an outgoing call from Console .........................................................14
Extending outgoing call to extension .........................................................15
Make outgoing call while extension is holding ........................................... 16
Extending outgoing call to extension using Trunk Call Charge key............17
Placing an incoming call in Series .............................................................18
Recall of Series call...................................................................................18
Automatic redial of outside number ...........................................................19
Park a call..................................................................................................20
Retrieve a parked call from the Console.................................................... 20
Override a call on a busy extension...........................................................21
Extension transfers call to Console ...........................................................22
Repertor y Dialler / Name keys ..................................................................23
Place Console in unstaffed mode..............................................................24
Take Console out of unstaffed mode .........................................................24
Place Console in night service ..................................................................25
Take Console off night service ..................................................................25
Night Service options ................................................................................26
1
Description of Keyboard controls
Name Name Name Name Name
Name Name Name Name Name
Name Name Name Name Name
Name Name Name Name Name
?
1
P
1
2
Tape Recorder - used to record conversations if tape recorder is
connected to the system.
?
Trunk No. ID - used to identify faulty trunk line number.
Name Name Name Name Name
Name Name Name Name Name
Name Name Name Name Name
Name Name Name Name Name
+
1
-
123
456
789
0#
∗
Serial Call - call can be placed in series by depressing series key.
Calls placed in series will recall to the Console for re-extending to the
next extension.
P
Call Park - for parking a call in one of the 10 park locations per
console. The location number is displayed on the screen for the
operator.
Cut Off - will disconnect a call set up by the operator.
2
Alarm Interrogate - normally disabled. Alarms registered at the
service terminal.
1
Call charge information - If call charge requested, will give details
once call is completed.
Night service or Unstaffed mode - All calls arriving after this key
is depressed go to alternate consoles, the night answer stations or
night bells.
Trunk line reservation - This key reserves specific outgoing lines
for the use by the operator, e.g. during peak traffic.
Class of Service Changeover - This LED will be on if one or more
extensions in the system are locked.
1
Trunk Call Charge - Will be depressed prior to extending call if call
charges are required for immediate billing needs.
1
Trunk Group 1 } These two keys can be programmed as dial
} keys. Normally used for Tie Lines.
2
Trunk Group 2 }
Internal or External Route - To indicate voice channel in use.
Personal Call - Used to answer and set up personal calls. Each
console has its own personal extension number. Can be used when
console is in unstaffed mode.
Operator Key - Used to answer all operator (internal) calls.
Trunk Call Key - Used to answer all Incoming (external) calls.
Paging Facility - Not used on current software.
3
Conference - Not used on current software.
Memory Access - Used to access and programme various features
e.g. repertory dial keys and to select per-programmed night service.
Also select language of choice.
Memory Input - Used to store above programming and selections.
Override - For breaking into calls when dialled extensions are busy.
Override tone warns the extension of break-in.
Saved Number - For storing and later redialling of a selected
number. The number can be stored for a long as required.
Trunk Queuing - Used to book an outgoing line if all lines are busy.
Attendant Release - For the through connection of an incoming call
and an extension who are connected to the console but not connected to each other.
Delete - Used to delete an incorrectly dialled extension number or
outgoing number.
Hold while Extending - Used if you wish to announce an incoming
call to an extension.
Volume/Display - Volume control for ringing or depress
-
4
+
both keys to invert display (black on white or white on black).
Light Emitting Diodes (LED,s) above keys
LED Off No calls waiting (key free/available)
LED Fast flash Call waiting (depress key to answer)
LED Slow flash Call held until key is depressed again
LED Constant Call answered or feature activated
Console - Idle condition
T0
O0
P
TUE 23.08. 11:22
This display is always available on the Console and provides the following
information.
1. Number of incoming calls queuing for answer
2. Number of operator calls queuing for answer
3. Date.
4. Time.
Examples
T 3 (3 incoming calls queuing for answer)
O 1 (1 operator call queuing for answer)
P
The type of call to be answered can be selected by the operator (see relevant
instructions).
5
Answering an incoming call
What you have to do What happens
Display shows
T 0 INCOMING
Depress Display shows
INCOMING
CONNECTED
You are now connected to caller.
6
Extend call to free extension
What you have to do What happens
Depress Display shows
ON HOLD
Key in required extension number Display shows
2250
SCROOBY J
FREE
To announce the call wait until extension
answers and then
Depress
If you do not wish to announce the call
Depress Call extended and ringing at
extension
Display reverts to idle condition
Caller will hear ringing tone when
call is extended.
If call is not answered in 25
seconds it will recall to Console.
Attendant Speed Release
If this option has been enabled
Key in required extension number Display reverts to idle condition
7
Extend Call to busy extension
What you have to do What happens
Extend call using Keypad Display shows
2250
SCROOBY J
BUSY INTERNAL or
BUSY EXTERNAL
Depress Display shows
CONNECTED
You are now reconnected to caller
Advise caller that extension is busy.
Caller has 3 options:
1. To hold for busy extension.
2. Ask for another extension.
3. Call again later or leave a message.
8
Option 1 - Hold for extension
What you have to do What happens
Depress Display shows
IDLE CONDITION
Caller is now camped-on to busy
extension.
If extension has not taken call in ±25
seconds it will recall to Console.
Option 2 - Try another extension
Depress
Procedure now as for normal extending
to free or busy extension.
Option 3 - Caller will call again later
Take message if required - then
Depress Display shows
IDLE CONDITION
9
Recall - No answer from free extension
What you have to do What happens
Display shows
T 0 RECALL
Depress Display shows
2250
SCROOBY J
NO ANSWER
You are now connected to caller and can
advise of no-answer from extension.
The caller now has three options:
1. Caller will continue to hold - RE-EXTEND
2. Caller requires another extension - RE-EXTEND
3. Caller will call again -
10
Recall from busy extension
What you have to do What happens
Display shows
T 0 RECALL
Depress Display shows
2250
SCROOBY J
BUSY EXTERNAL
or
2250
SCROOBY J
BUSY INTERNAL
Advise caller extension is still busy.
The caller may now require to:
1. Continue holding for busy extension -
2. Try another extension - RE-EXTEND
3. Caller will call again -
11
Extend call to extension in Voice Mail
What you have to do What happens
Depress Display shows
ON HOLD
Key in required extension number Display shows
2250
SCROOBY J
→*75
→VOICE MAIL
CONNECTED
Depress
Advise caller that required extension
is forwarded to Voice Mail
Extend caller to Voice Mail
Depress and Display shows
IDLE CONDITION
If the caller does not wish to connect
to Voice Mail
Depress
Re-extend to alternate extension
12
Console calls extension
What you have to do What happens
Key in required extension no. Display shows
e.g. 2250 2250
SCROOBY J
FREE
or
2250
SCROOBY J
BUSY EXTERNAL
or
2250
SCROOBY J
BUSY INTERNAL
Extension calls Console
What you have to do What happens
Display shows
O 0 DIRECT CALL SCROOBY J
Depress Display shows
2250
SCROOBY J
CONNECTED
You are now connected to the
calling extension.
13
Make an outgoing call from Console
What you have to do What happens
Key ‘0’ You hear external dial tone
Display shows
OUT SIEMENS
Key in required telephone number Display shows
e.g.04074111 OUTGOING
FREE
When call is answered
Display shows
CONNECTED
14
Extending outgoing call to extension
You have made an outgoing call for an extension and now wish to extend call
to the extension.
What you have to do What happens
Depress
Key in required extension number Display shows
2250
SCROOBY J
FREE
When extension answers-
Announce call
Depress Call connected to extension.
15
Make outgoing call while extension is holding
Extension has called Console and asks you to make an outgoing call for them
and the extension wishes to hold for the call.
What you have to do What happens
Depress Display shows
2250
SCROOBY J
ON HOLD
Key in ‘0’ for outside line Display shows
04074111
OUTGOING
FREE
Once called party answers Display shows
CONNECTED
Depress The two parties are now connected.
16
Extending outgoing call to extension using Trunk Call Charge key
Prior to extending an outgoing call to an extension the Trunk Call Charge Key
may be activated.
What you have to do What happens
Depress
1
Extend call in normal manner
Once the call is completed
Depress
1
1
LED on
Display shows
DIALLED NO EXT NO COST
4074111 2250 0.48
17
Placing an incoming call in Series
An incoming caller wishes to speak to more than one extension and must
therefore be placed in Series.
What you have to do What happens
Before extending call in normal manner
Depress Display shows
SCROOBY J
FREE
Call has been extended and will
recall to Console when extension
replaces handset.
N. B. You cannot extend a series call
to a busy extension.
Recall of Series call
When extension replaces handset call will recall to Console.
What you have to do What happens
Display shows
T 0 SERIAL CALL EXCH
Depress Display shows
4074111 2250
OUTGOING SCROOBY J
CONNECTED ON HOOK
You are now reconnected with the
caller and can re-extend call as
required.
18
Automatic redial of outside number
You have dialled an outside number and have not been connected, e.g. busy,
ringing or nu tone. You now wish to store the number to redial at a later stage.
What you have to do What happens
You have dialled a number and have not been connected.
Depress Display shows
STORED
Depress Call is disconnected from Console
Display shows
IDLE CONDITION
Depress
Depress Display shows
OUTGOING
04074111
FREE
System will automatically redial
the number.
19
Park a call
What you have to do What happens
Depress
P
Display shows
STORED 1
P
LED on
Call is now parked.
Retrieve a parked call from the Console
What you have to do What happens
Depress
P
Display shows
PARKING
1 2250 SCROOBY J
2 INCOMING
3 ***
.
.
.
0
Depress relevant digit on keypad Display shows
e.g. 1 2250
SCROOBY J
CONNECTED
You are now reconnected to caller
and may extend call to an extension, re-park call, release call, etc.
20
Override a call on a busy extension
NB. Override is not possible if the extension is in the process of dialling or in
an extension controlled conference.
What you have to do What happens
You have extended a call and found it busy.
Depress You are connected to caller
You advise caller extension is busy
and now wish to override.
Depress The extension will hear override
tone.
Advise extension of waiting call.
Both extension and the party to whom
the extension is speaking will hear you
override and advise of waiting call.
To extend call
Depress Caller camped-on to busy
extension.
21
Extension transfers call to Console
Extension presses transfer button and dials 9 for Console.
What you have to do What happens
Display shows
T 0 CONSULTING INT SCROOBY J
Depress Display shows
2250 SCROOBY J
CONNECTED
You are now connected to
extension.
Advise extension to replace handset.
Display shows
EXTERNAL CALL INFORMATION
and
2250
SCROOBY J
ON HOOK
Re-extend call in normal manner.
22
Repertory Dialler / Name keys
The 40 Name keys may be programmed with internal or external numbers for
automatic dialling.
The
1
and
2
keys may also be used as Name keys e.g. Tie-lines.
What you have to do What happens
Depress PROGRAMMABLE OPTIONS
.
.
3 REPERTORY/TRUNK KEYS
.
0 LANGUAGE
Depress 3 REPERTORY/TRUNK KEYS
1
.
.
.
0
Depress selected NAME key NEW NUMBER ?
Enter number e.g. 04074111 04074111
Depress STORED
Depress IDLE CONDITION
To activate a programmed number depress the relevant key. The number will
be automatically dialled.
23
Place Console in unstaffed mode
What you have to do What happens
When Console is in idle condition
Depress LED on
Display shows
IDLE CONDITION
You can still make calls and receive
personal calls in unstaffed mode.
Take Console out of unstaffed mode
What you have to do What happens
Depress LED off
Display shows
IDLE CONDITION
Console in normal operation
24
Place Console in night service
What you have to do What happens
Unplug handset/head set Console in Night Service.
All calls will be routed to Night
Station.
LED on
Screen blanks out
Take Console off night service
What you have to do What happens
Plug in handset/headset After a short delay
Display shows
IDLE CONDITION
LED off
Console in normal service and able
to make calls and receive calls.
25
Night Service options
A number of alternative predetermined Night Service groups may have been
programmed on your system. Each group is identified by the 1st extension in
the group.
Consult the Siemens representative for details of the groups.
What you have to do What happens
Depress PROGRAMMABLE OPTIONS
1 NIGHT SERVICE
.
.
.
0 LANGUAGE
Depress 1 NIGHT SERVICE
1 2233
2 4534
.
.
0
Select desired no. e.g. 2 2
Depress STORED
Depress IDLE CONDITION
26
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