1/06/2015
MX-B382P
MX-B382P
Technical Handy Guide
JUNE 2015
CONTENT
Product Specification
2 E-Manual Update
29
Product Options
4 Firmware & Print Driver Revision
32
Updated
Consumables
6 Test Simulation
33 MX-B382 Initial Setup
8 Trouble Codes
38 MX-B382P Printer Setup
11 Job Log Error Codes
41 Density & Gradation Adjustment
13 Jam Cause Codes
46 Maintenance
14 Repair Hints
49
Operating System Support
17 Technical Bulletin Index
52
Updated
Coin Vend Interface
19 Document Reference
53 Firmware Upgrade
21 Notes
54 Firmware Recovery
27
PRODUCT SPECIFICATION
SHARP
2
MX-B382
MX-B382P
General Specification
Original paper size:
Max. A4
Printed Paper Size:
Tray, CassetteA, Bypass : A4R-A5R, 8.5x14-5.5x8.5,
CassetteB : A4R-B5R, 8.5x14-7.25x10.5R
Standard Paper Capacity:
600 (500-sheet x1, 100-sheet Multi bypass)
Maximum Paper Capacity:
2100 (500-sheet x4, 100-sheet Multi bypass)
Paper Weight:
Tray : 60g/m2-105g/m2, Bypass : 55g/m2-209g/m2
Output Capacity:
250-sheet (Face down)
Warm-up Time:
45sec or less
Resolution:
600x600dpi (Copy) /
1200x1200dpi (Printer)
1200x1200dpi (Printer)
Memory:
Local 512MB, Printer 512MB (Max 1.5GB)
HDD Capacity:
80GB
Duplex:
STD (60g/m2-105g/m2)
LCD Display:
Colour 7.0” Touch Screen
Colour 4.3” Q-VGA
Dimensions (WDH):
560 x 493 x 714 mm (with bypass tray)
Weight:
Approx. 44 kg
Average Monthly Volume:
5-25K, Max 60K
Environmental
Power Consumption:
1.84kW (Max.)
TEC Value (Measured):
5.72kWh
5.3kWh
Noise (Measured):
Operating: 68db (STD), 75db (Max)
Operating: 68db (STD), 74db (Max)
Emission:
Ozone: Less than 1.5mg/h, Dust: Less than 4.0mg/h.
Styrene: Less than 1.0mg/h
Copier Specification
Copy Speed (A4):
38 ppm
N/A
E-Sort / SOPM:
Supported
First Copy Time:
OC: 8sec, (R.S.P.F. 9.9sec)
Continuous Copy:
Max 999
Scan Resolution:
600x600 / 600x300 (default)
Zoom Range:
50-200 %
Document Feeder
Type:
STD: RSPF
N/A
Original Capacity:
Max 50sheet (80g/m2)
Max. Replacement Speed:
Copy Mode: 33 opm
Image Send Mode: 33 opm
(B/W & Colour)
Document Filing
Capacity:
12GB (Quick Folder) +38GB
(Main/Custom Folder)
38GB (Main Folder only)
Quick Folder:
Max. 10,000 pages (Mono2) or 800
pages (Colour) or 1000 files.
N/A
Main & Custom Folder:
Max. 20,000 pages (Mono2) or 2500
pages (Colour) or 3000 files
10,000 pages or 3000 files
User Registrations:
1000
Preview Thumbnails:
Supported
N/A
SHARP
PRODUCT SPECIFICATION
3
MX-B382
MX-B382P
PCL Printer Print Speed:
38 ppm
PDL (Emulation):
STD. PCL5e / PCL6/Post Script3
Opt: XPS [MX-PUX1 & MX-ARSMX3]
Interface:
USB2.0, 10Base-T / 100Base-TX / 1000BaseT
Supported OS:
Windows® 2000 / XP* / Vista*, Windows® 7*, Windows® 8*, Windows® 8.1*
Windows® Server 2003* / 2008* / 2008R2 / 2012 /2012R2 (*32/64bit).
Mac OSX 10.2.8, 10.3.9, 10.4.x, 10.5.x, 10.6.x, 10.7.x, 10.8.x., 10.9.x, 10.10.x
XPS - Windows Vista only Opt: :(MX-PUX1 & MX-ARSMX3)
Bundled Utility Software:
Status Monitor
USB Direct Print (Pull):
STD: JPEG, TIFF, PRN, PCL, PDF, Encrypted PDF, PS.
XPS: MX-PUX1 & MX-ARSMX3 is required.
Tandem Print:
Yes
Network Scanner Type:
STD (Colour) MX-B382 only
Resolution:
100, 200, 300, 400, 600 dpi
Format:
Mono: TIFF, PDF & Encrypted PDF
Colour: TIFF, JPEG, XPS, PDF & Encrypted PDF
Duplex:
Yes
Destination:
Desktop (Sharpdesk), FTP, E-Mail, SMB Folder, USB Memory, HDD, TWAIN, I-
Fax (SMTP)
User Registrations:
Max 999 (one touch), 500 (group)
Bundled Utility Software:
Network Scan Tool, Sharpdesk3.3 (1 license), TWAIN
Facsimile
Requirement:
Opt : MX-FXX3 MX-B382 only
Communication Formula:
Super G3
Transmission Speed:
2sec.range(Super G3/JBIG) 6sec.range(G3/ECM)
Communication Line:
PSTN
Dial Registration:
Max 999
Document Size:
A4 - A5,
Compression:
MH,MR,MMR,JBIG
Inbound Routing:
Yes (TIFF & PDF Format)
PC Fax:
Yes (For Windows only)
Output Finisher
Model/Type:
Opt: MX-FN12 [Inner Finisher]
Output Capacity:
300 sheets
Functionality:
30 sheets single-staple position (corner), Off-set shifting,
Saddle Stitch Ability:
N/A
PRODUCT OPTIONS
SHARP
4
MX-B382 MX-B382P
MX-PUX1
XPS Expansion Kit
MX-FR31U
Data Security Kit
MX-B382P only
MX-FN12
Inner Finisher
MX-BTX1
Business Card Feeder
MX-B382 only
MX-CSX1
Paper Feed Unit A
MX-CSX2
Paper Feed Unit B
MX-FXX3
Fax Expansion Kit
MX-FWX1
Internet Fax Kit
MX-B382 only
MX-FR26U
Data Security Kit
MX-B382 only
MX-CV10
Finisher Cover
MX-B382P only
MX-AMX1
Application Integration Module
MX-AMX2
Application Communication Module
MX-AMX3
External Account Module
MX-UN01A / UN05A
Sharp OSA-Network Scanner Tool (1 / 5 license kit)
MX-UN10A / UN50A
Sharp OSA-Network Scanner Tool (10 / 50 license kit)
MX-UNHA
Sharp OSA-Network Scanner Tool (100 license kit)
SHARP
PRODUCT OPTIONS
5
Machine Options
Model
Description
MX-B382
MX-B382P
Comment/Note
MX-CSX1
Paper Feed Unit A (1 x 500 sheets)
Opt.
Opt.
MX-CSX2
Paper Feed Unit B (1 x 500 sheets)
Opt.
Opt.
Requires MX-CSX1
MX-PKX5
Postscript Expansion Kit
STD
STD
Standard
MX-FN12
Inner Finisher
Opt.
Opt.
Requires MX-CV10 on
MX-B382P only
MX-CV10
Finisher Cover
x
Opt.
MX-B382P only.
MX-BTX1
Business Card Feeder
Opt.
x
MX-B382 only
MX-PUX1
XPS Expansion Kit
Opt.
Opt.
Requires MX-ARSMX3
MX-ARSMX3
Expanded Memory Board (1GB)
Opt.
Opt.
For MX-PUX1
AR-PF1
Barcode Font Kit
Opt.
Opt.
MX-FR26U
Data Security Kit
Opt.
x
Commercial version
MX-FR31U
Data Security Kit.
x
Opt.
MX-FXX3
Facsimile Expansion Kit
Opt.
x
Includes 8MB memory
MX-FWX1
Internet-FAX Expansion Kit
Opt.
x
MX-AMX1
Application Integration Module
Opt.
x
MX-AMX2
Application Communication Module
Opt.
STD
STD on MX-B382P
MX-AMX3
External Account Module
Opt.
STD
STD on MX-B382P
Sharpdesk v3.3 License Kits:-
MX-B382 only
MX-USX1
1 License Kit
Opt.
x
MX-USX5
5 License Kit
Opt.
x
MX-US10
10 License Kit
Opt.
x
MX-US50
50 License Kit
Opt.
x
MX-USA0
100 License Kit
Opt.
x
Sharp OSA Network Scanner Tool:-
Requires MX-AMX2
MX-B382 only
MX-UN01A
1 License Kit
Opt.
x
MX-UN05A
5 License Kit
Opt.
x
MX-UN10A
10 License Kit
Opt.
x
MX-UN50A
50 License Kit
Opt.
x
MX-UN1HA
100 License Kit
Opt.
x
CONSUMABLES
SHARP
6
CONSUMABLES:
MX-B382
MX-B382P
Product Code
Description / Contents
Approx. Life
Approx. Life
MX-B42GT1
Black Toner Cartridge (A4 @ 5%)
20k
PROCESS UNIT:
MX-B42GV1
Black Developer
72k
MX-C38GRB
Drum Cartridge:-
Main Charge Cleaner
72k
MX-B38HB
Waste Toner Kit:-
LSU Cleaner x 2
90k
(45k x 2)
MX-B42FL
Ozone Filter Kit:
120k
FUSER UNIT:
MX-B42CL
Cleaner Roller Kit:-
Separation plate assembly.
Separate plate spring
Lower oil roller
Lower CL roller bearing x4
Lower CL spring x4
Lower CL roller.
Pressure CL roller.
120k
MX-B42HK
Heat Roller Kit:-
Upper heat roller unit.
Lower pressure roller.
Lower roller bearing x2
Upper separation pawl spring
x3
Separation pawl spring x2
Upper Thermistor.
Upper Thermistor retainer.
120k
TRANSFER SECTION:
MX-B38Y1
Primary Transfer Kit:-
Primary transfer belt.
Primary transfer roller.
Transfer cleaning blade.
PTC wire.
PTC cleaner assembly.
PTC cleaner.
Primary transfer drive
coupling.
120k
MX-C31U2
Secondary Transfer Roller Unit:
60k
PERIPHERALS:
MX-SCX1
Finisher Staple Cartridge
5000 staples (x 3)
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CONSUMABLES
7
SERVICE ROTATION:
MX-B382
MX-B382P
Product Code
Description / Contents
Approx. Life
Approx. Life
MX-C31RT
Paper Feed Roller Kit:-
Paper feed roller.
Pick up roller.
Separation roller.
100k (approx.)
MX-C31MR
Manual Feed Roller Kit:-
Paper feed roller.
Separation pad unit.
MX-C31DF
DF Roller Kit:-
Paper feed roller.
Separation pad assembly.
100k (approx.)
N/a
MX-B38U1
Primary Transfer Belt Unit
120k
MX-B42FU
Fusing Unit (230v)
Includes ozone filter
120k
The consumable life may vary, depending on the document density, temperature,
humidity and machine operation.
MX-B382 INITIAL SETUP
SHARP
8
DEVELOPER SET-UP
Sim 25-02 Auto Developer Adjustment - Select K.
Toner Installation must be performed after Auto Developer Adjustment is completed.
** For optimum image quality & performance, it is recommended to setup & install
developer at the customer site.
Clean LSU Dust Proof Glass.
TONER INSTALLATION & REPLENISHMENT
Install K Toner Cartridge.
PRODUCT ACTIVATION & FIRMWARE UPGRADE
Activation of Optional Product(s):- System Settings – Product Key.
Sim 22-05 Check Firmware version(s):- Upgrade to latest version.
INITIAL SETUP
Sim 26-06 Machine Destination.
Sim 26-35 Set Multi Error Counter:- Set to 1 (Multi Count).
Sim 26-52 Non Printed Paper Counter Set-up.
Sim 55-03 Process Mixed Size Pages (orientation) when Printing in Duplex:-
SSW 3-6, 0 = Disable, 1 = Enable.
Sim 55-03 Toner Remaining Display: SSW 22-5, 0 = Disable, 1 = Enable.
System Settings: Adjust Date/Time (Inc. Daylight Saving setting).
Keyboard Language Setting (For Embedded Keyboard):-
System Settings – Default Settings – Keyboard Select: Set English(US)
Set cassette size by adjusting the guides in the cassette.
Paper Size & Type Setting:- System Settings – Paper Tray Settings
Set Active USB Port (MFP PWB DIP):- SW2 OFF (Front - Default), ON (Rear)
PRINT ENGINE IMAGE SKEW
Sim 64-02 Image Writing (Skew) Adjustment:-
Select A=1, B=1, C=254, D=255
SHARP
MX-B382 INITIAL SETUP
9
PRINT IMAGE POSITION & MAGNIFICATION
Automatic Adjustment:-
Sim 50-28 BK MAG ADJ (Main Scan Mag).
SETUP/PRINT ADJ (Lead, Offset or All).
Manual Adjustment:-
Sim 50-10 BK MAG (inside dimension) to 240mm.
Sim 50-10 Image Off Centre Adjustment.
Sim 50-05 Printer Lead Edge & Void Adjust.
ENGINE & PRINTER HALF TONE CALIBRATION
Sim 46-74 Engine & Printer Calibration:- Select FACTORY Mode.
COPY IMAGE QUALITY
Check Image Quality (Copy Mode) – Density, Magnification, Lead Edge & Void.
If NG, perform the following adjustments as required:-
Sim 46-02 Copy Density Adjust. (B/W).
Sim 46-09 SPF Copy Density Adjust.
Sim 50-28 OC ADJUST (Lead, Offset & Mag).
SPF ADJ:(Lead, Offset & Sub scan).
Manual Adjustment (Magnification, Lead Edge, Void, Off Centre etc).:
Sim 48-01 Magnification Adjustment (OC & SPF).
Sim 50-01 Lead/Rear Edge, Loss & Void Adjust.
Sim 50-12 OC & SPF Off Centre Adjust.
PRINT IMAGE QUALITY
Check Image Quality (Print Mode) – Density.
Sim 64-05 PCL Density Test Page.
Sim 64-06 PS Density Test Page.
PERIPHERAL / OPTION CONFIGURATION
FINISHER – MX-FN12
Sim 26-65 Finisher Alarm Mode:-
Limit number of Copies in staple mode (ON/OFF).
MX-B382 INITIAL SETUP
SHARP
10
FAX OPTION – MX-FXX3
AR-MM9 Install 8MB Fax Memory to MFP PWB (SLOT E).
Use Sim22-10 to check MX-FXX2 & AR-MM9 are recognised.
Sim 66-02 Fax SW Setting (Destination).
Sim 66-10 Fax Memory Clear (For Extended Memory).
Sim 66-39 Fax Destination Set.
EXTERNAL ACCOUNTING MODULE – MX-AMX3
Sim 55-03 Auto clear function before Copy job execution:-
SSW 1-5 0 = Disable, 1 = Enable.
Sim 55-03 Continuous print mode (job queuing for OSA):-
SSW 24-7 0 = Disable, 1 = Enable.
MFP DATA BACKUP
Sim 22-06 Data Simulation Print.
Device Clone & Storage Backup.
Sim 56-01 Backup EEPROM Data to HDD.
SHARP
MX-B382P PRINTER SETUP
11
DEVELOPER SET-UP
Sim 25-02 Auto Developer Adjustment - Select K.
Toner Installation must be performed after Auto Developer Adjustment is completed.
** For optimum image quality & performance, it is recommended to setup & install
developer at the customer site.
Clean LSU Dust Proof Glass.
TONER INSTALLATION & REPLENISHMENT
Install K Toner Cartridge.
PRODUCT ACTIVATION & FIRMWARE UPGRADE
Activation of Optional Product(s):
System Settings - Administrator Mode - Product Key.
Sim 22-05 Check Firmware version(s):- Upgrade to latest version.
INITIAL SETUP
Sim 26-06 Machine Destination.
Sim 26-35 Set Multi Error Counter Set to 1 (Multi Count).
Sim 26-52 Non Printed Paper Counter Set-up.
Sim 55-03 Process Mixed Original Printing for Duplex:-
SSW 3-6, 0 = Disable, 1 = Enable.
Sim 55-03 Toner Remaining Display: SSW 22-5, 0 = Disable, 1 = Enable.
System Settings: Adjust Date/Time (Inc. Daylight Saving setting).
Set cassette size by adjusting the guides in the cassette.
Paper Size & Type Setting:- System Settings – Paper Tray Settings
Set Active USB Port (MFP PWB DIP): SW2 OFF (Front - Default), ON (Rear)
PRINT ENGINE IMAGE SKEW
Sim 64-02 Image Writing (Skew) Adjustment.
Select A=1, B=1, C=254, D=255
PRINT IMAGE POSITION
Manual Adjustment:-
Sim 50-01 Lead/Rear Edge, Image Loss & Void.
Sim 50-05 Printer Lead Edge & Void Adjust.
MX-B382P PRINTER SETUP
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12
PRINT IMAGE QUALITY
Check Image Quality (Print Mode) – Density.
Sim 64-05 PCL Density Test Page.
Sim 64-06 PS Density Test Page.
PERIPHERAL / OPTION CONFIGURATION
FINISHER – MX-FN12
Sim 26-65 Finisher Alarm Mode:
Limit number of Copies in staple mode (ON/OFF).
EXTERNAL ACCOUNTING MODULE – MX-AMX3
Sim 55-03 Auto clear function before Copy job execution:-
SSW 1-5 0 = Disable, 1 = Enable
Sim 55-03 Continuous print mode (job queuing for OSA):-
SSW 24-7 0 = Disable, 1 = Enable
PRINTER DATA BACKUP
Sim 22-06 Data Simulation Print.
Device Clone & Storage Backup
Sim 56-01 Backup EEPROM Data to HDD
SHARP
DENSITY & GRADATION ADJUSTMENT
13
MX-B382 - Manual Density & Gradation Adjustment – SERVICE MODE
HIGH DENSITY PROCESS CONTROL:
[Execute]
Sim 44-06
HALF TONE IMAGE CORRECTION
[Execute]
Sim 44-26
HALF TONE ADJUSTMENT:
Sim 46-74 [for Engine & Printer]
SERVICE MODE
Place printed test pattern onto glass for both Copy &
Printer modes.
MANUAL DENSITY ADJUSTMENT:
Sim 46-21 [for Engine]
Sim 67-25 [for Printer]
Adjust points A to Q for Copy & Printer Modes..
PRINTER DENSITY CHECK:
Sim 64-05 [PCL Printer]
Sim 64-06 [PS Printer]
MAINTENANCE
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14
Maintenance Indications:
Maintenance Required: TA
Maintenance [All] Counter has reached
specified limit
Maintenance Required: VK
Black Developer (Counter) has
reached the specified life.
Replace Black Developer.
Process
Section
(Developer)
Change the Supplies:
Drum Cartridge
Black Drum (Counter) has reached the
specified life.
Replace Black Drum Unit.
Process
Section
(Drum)
Change the Supplies:
Fusing Unit
Fuser Unit Print (Counter) has reached
the specified limit.
Replace the Heat Roller and Cleaner
Roller Kits or Fuser Unit.
Fuser
Section
Change the Supplies:
Primary Transfer Belt Unit
Primary Transfer Unit (Counter) has
reached the specified limit.
Replace Primary Transfer Belt Kit
or Primary Transfer Belt Unit.
Transfer
Section
Change the Supplies:
Secondary Transfer Belt Unit
Secondary Transfer Unit (Counter) has
reached the specified limit.
Replace the Secondary Transfer Roller
Unit.
Starting Powder:
The following starting powder should be applied to the relevant consumable item during maintenance:-
Starting Powder
OPC Drum
Primary Transfer Belt
MX-B382(P)
UKOG-0312FCZZ
[Stearic Acid]
UKOG-0123FCZZ
[Kynar Starting Powder]
CAUTION:
Do not apply Stearic Acid (UKOG-0312FCZZ), Strontium Titanium (UKOG-0316FCZZ) or Titanium
Hydroxide (UKOG-0322FCZZ) starting powder to the Primary Transfer Belt.
SHARP
MAINTENANCE
15
Maintenance Schedule
Note: Auto DV Adjustment (Sim 25-02) and Developer/Drum Counter Clear (Sim 24-05 & 24-07) are
executed automatically when the relevant consumable unit is replaced (Advanced SRU).
Description
60K
Transfer Section:
Replace Secondary Transfer Roller Unit (MX-C38U2).
Sim 22-01 Check TC2 Unit, TC2 RN Unit Range & TC2 DY Unit Day
Counters have been reset automatically (normally Sim 24-04)
Note: When MX-C31U2 (Primary Transfer Unit) is used, the
Secondary Transfer unit counters are reset automatically.
72K
Process Section –Black:
(or when the Black maintenance counter has reached the specified life).
Replace Black Drum Unit (MX-C38GRB)
Replace Black Developer Unit (MX-B42GV1).
Sim 22-13 Check K (Black) Developer Counter has been reset automatically.
Sim 22-13 Check K (Black) Drum Counter has been reset automatically.
Sim 24-04 Clear Maintenance [ALL] Counter.
Image Quality Adjustments:
Sim 44-02 Image Density & Registration Sensor Adjustment.
Sim 44-06 Process Control execution.
Sim 46-74 Automatic Colour Balance Adjustment (Copy & Printer).
Sim 46-02 Adjust Copy Exposure Density (B/W).
General:
In addition to Black Maintenance Schedule, perform the following:-
Clean all optics, CCD, and white reference plate.
Clean all RSPF sensors.
Paper Feed & Transport:
Check/Clean all Paper Path Sensors (including Duplex unit).
Check/Clean/Replace PF Rollers (check tray counter using Sim 22-09).
Sim 24-02 Clear Individual Tray Counter when P/F Rollers are replaced.
120K
Maintenance Schedule:-
In addition to 60K Maintenance Schedule, perform the following:-
Fuser Section:
Replace Heat Roller Kit or Fuser Unit:-
Heat Roller Kit (MX-B42HK) or
Fuser Unit (MX-B42FU).
Sim 24-04 Clear Fuser Unit Counters (U & E )
Clear Fuser Day Counter (U)
Clear Fuser Unit External Day Counter (AIE)
Note: When MX-C32FU (Fuser Unit) is used, the Fuser
Counters are reset automatically.
MAINTENANCE
SHARP
16
Description
120K
Maintenance Schedule (Cont’d):-
Transfer Section:
Replace Primary (Image) Transfer Kit or Transfer Belt Unit:-
Primary Transfer Kit (MX-C31Y1) or
Primary Transfer Unit (MX-C31U1).
Clean ID Sensor.
Sim 24-04 Clear TC1 Belt Counter
Clear TC1 Belt Range & Day Counters.
Clear PTC Counter
Note: When MX-B38U1 (Primary Transfer Unit) is used, the
Primary Transfer Belt counters are reset automatically.
Paper Feed & Transport:
Check/Clean/Replace PF Rollers (check tray counter using Sim 22-09):-
Paper Feed Roller Kit (MX-C31RT).
Manual Feed Roller Kit (MX-C31MR).
SPF Feed Roller Kit (MX-C31DF).
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OPERATING SYSTEM SUPPORT
17
MX-B382
MX-B382
Windows Client
Windows Server
Apple OSX
8.1
8
7, Vista
2008
2008R2
2012
2012R2
10.8
10.9
10.10
32/64
32/64
32/64
32/64
64
64
64
Sharp Advanced
Printer Language
PCL5
*5
WHQL
PCL6
WHQL
WHQL
WHQL
WHQL
WHQL
WHQL
WHQL
PS
WHQL
WHQL
WHQL
WHQL
WHQL
WHQL
WHQL
PPD
WHQL
WHQL
WHQL
WHQL
WHQL
WHQL
WHQL
GPD (PCL)
XPS
*V
WHQL
PC-Fax
*1
*1
*1
*1
*1
*1
*1
Sharpdesk v3.3
Composer
SAP
Use SH1DN020 (PCL) or SH1HN020 (PS *1) Device Type
Airprint (Native)
Button Manager
Twain Scan
[Network]
WHQL
WHQL
WHQL
WHQL
WHQL
WHQL
WHQL
Scan to
Sharpdesk v3.3
Scan to Folder
*3
*3
*2
Scan to FTP
Sharp OSA
Network Scan Tool
*4
*4
*4
*4
*4
*4
*4
SRDM
Notes:
*1 MX-FXX3 is required.
*2 Supported on Windows OS only therefore, operation is not guaranteed.
*3 Supported using NetBIOS over TCP/IP & NTLM v1 only therefore, operation is not guaranteed.
*4 MX-AMX2 is required – Client is not supported on Windows Server OS.
*5 PCL5 is only supported on Windows XP/Vista (32Bit).
*V XPS Driver is only supported on Windows Vista (32/64bit) - MX-PUX1 & MX-ARSMX3 required.
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