Sharp MX-B382, MX-B382P Technical Handy Manual

1/06/2015

MX-B382P MX-B382P

Technical Handy Guide

JUNE 2015

CONTENT

Product Specification

2 E-Manual Update

29

Product Options

4 Firmware & Print Driver Revision

32

Updated

Consumables

6 Test Simulation

33 MX-B382 Initial Setup

8 Trouble Codes

38 MX-B382P Printer Setup

11 Job Log Error Codes

41 Density & Gradation Adjustment

13 Jam Cause Codes

46 Maintenance

14 Repair Hints

49

Operating System Support

17 Technical Bulletin Index

52

Updated

Coin Vend Interface

19 Document Reference

53 Firmware Upgrade

21 Notes

54 Firmware Recovery

27

PRODUCT SPECIFICATION

SHARP

2

MX-B382

MX-B382P

General Specification

Original paper size:

Max. A4

Printed Paper Size:

Tray, CassetteA, Bypass : A4R-A5R, 8.5x14-5.5x8.5,

CassetteB : A4R-B5R, 8.5x14-7.25x10.5R

Standard Paper Capacity:

600 (500-sheet x1, 100-sheet Multi bypass)

Maximum Paper Capacity:

2100 (500-sheet x4, 100-sheet Multi bypass)

Paper Weight:

Tray : 60g/m2-105g/m2, Bypass : 55g/m2-209g/m2

Output Capacity:

250-sheet (Face down)

Warm-up Time:

45sec or less

Resolution:

600x600dpi (Copy) /

1200x1200dpi (Printer)

Memory:

Local 512MB, Printer 512MB (Max 1.5GB)

HDD Capacity:

80GB

Duplex:

STD (60g/m2-105g/m2)

LCD Display:

Colour 7.0” Touch Screen

Colour 4.3” Q-VGA

Dimensions (WDH):

560 x 493 x 714 mm (with bypass tray)

Weight:

Approx. 44 kg

Average Monthly Volume:

5-25K, Max 60K

Environmental

Power Consumption:

1.84kW (Max.)

TEC Value (Measured):

5.72kWh

5.3kWh

Noise (Measured):

Operating: 68db (STD), 75db (Max)

Operating: 68db (STD), 74db (Max)

Emission:

Ozone: Less than 1.5mg/h, Dust: Less than 4.0mg/h.

Styrene: Less than 1.0mg/h

Copier Specification

Copy Speed (A4):

38 ppm

N/A

E-Sort / SOPM:

Supported

First Copy Time:

OC: 8sec, (R.S.P.F. 9.9sec)

Continuous Copy:

Max 999

Scan Resolution:

600x600 / 600x300 (default)

Zoom Range:

50-200 %

Document Feeder

Type:

STD: RSPF

N/A

Original Capacity:

Max 50sheet (80g/m2)

Max. Replacement Speed:

Copy Mode: 33 opm

Image Send Mode: 33 opm

(B/W & Colour)

Document Filing

Capacity:

12GB (Quick Folder) +38GB

(Main/Custom Folder)

38GB (Main Folder only)

Quick Folder:

Max. 10,000 pages (Mono2) or 800

pages (Colour) or 1000 files.

N/A

Main & Custom Folder:

Max. 20,000 pages (Mono2) or 2500

pages (Colour) or 3000 files

10,000 pages or 3000 files

User Registrations:

1000

Preview Thumbnails:

Supported

N/A

SHARP

PRODUCT SPECIFICATION

3

MX-B382

MX-B382P

PCL Printer Print Speed:

38 ppm

PDL (Emulation):

STD. PCL5e / PCL6/Post Script3

Opt: XPS [MX-PUX1 & MX-ARSMX3]

Interface:

USB2.0, 10Base-T / 100Base-TX / 1000BaseT

Supported OS:

Windows® 2000 / XP* / Vista*, Windows® 7*, Windows® 8*, Windows® 8.1*

Windows® Server 2003* / 2008* / 2008R2 / 2012 /2012R2 (*32/64bit).

Mac OSX 10.2.8, 10.3.9, 10.4.x, 10.5.x, 10.6.x, 10.7.x, 10.8.x., 10.9.x, 10.10.x

XPS - Windows Vista only Opt: :(MX-PUX1 & MX-ARSMX3)

Bundled Utility Software:

Status Monitor

USB Direct Print (Pull):

STD: JPEG, TIFF, PRN, PCL, PDF, Encrypted PDF, PS.

XPS: MX-PUX1 & MX-ARSMX3 is required.

Tandem Print:

Yes

Network Scanner Type:

STD (Colour) MX-B382 only

Resolution:

100, 200, 300, 400, 600 dpi

Format:

Mono: TIFF, PDF & Encrypted PDF

Colour: TIFF, JPEG, XPS, PDF & Encrypted PDF

Duplex:

Yes

Destination:

Desktop (Sharpdesk), FTP, E-Mail, SMB Folder, USB Memory, HDD, TWAIN, I-

Fax (SMTP)

User Registrations:

Max 999 (one touch), 500 (group)

Bundled Utility Software:

Network Scan Tool, Sharpdesk3.3 (1 license), TWAIN

Facsimile

Requirement:

Opt : MX-FXX3 MX-B382 only

Communication Formula:

Super G3

Transmission Speed:

2sec.range(Super G3/JBIG) 6sec.range(G3/ECM)

Communication Line:

PSTN

Dial Registration:

Max 999

Document Size:

A4 - A5,

Compression:

MH,MR,MMR,JBIG

Inbound Routing:

Yes (TIFF & PDF Format)

PC Fax:

Yes (For Windows only)

Output Finisher

Model/Type:

Opt: MX-FN12 [Inner Finisher]

Output Capacity:

300 sheets

Functionality:

30 sheets single-staple position (corner), Off-set shifting,

Saddle Stitch Ability:

N/A

PRODUCT OPTIONS

SHARP

4

MX-B382 MX-B382P

MX-PUX1

XPS Expansion Kit

MX-FR31U

Data Security Kit

MX-B382P only

MX-FN12

Inner Finisher

MX-BTX1

Business Card Feeder

MX-B382 only

MX-CSX1

Paper Feed Unit A

MX-CSX2

Paper Feed Unit B

MX-FXX3

Fax Expansion Kit

MX-FWX1

Internet Fax Kit

MX-B382 only

MX-FR26U

Data Security Kit

MX-B382 only

MX-CV10

Finisher Cover

MX-B382P only

MX-AMX1

Application Integration Module

MX-AMX2

Application Communication Module

MX-AMX3

External Account Module

MX-UN01A / UN05A

Sharp OSA-Network Scanner Tool (1 / 5 license kit)

MX-UN10A / UN50A

Sharp OSA-Network Scanner Tool (10 / 50 license kit)

MX-UNHA

Sharp OSA-Network Scanner Tool (100 license kit)

SHARP

PRODUCT OPTIONS

5

Machine Options

Model

Description

MX-B382

MX-B382P

Comment/Note

MX-CSX1

Paper Feed Unit A (1 x 500 sheets)

Opt.

MX-CSX2

Paper Feed Unit B (1 x 500 sheets)

Opt.

Requires MX-CSX1

MX-PKX5

Postscript Expansion Kit

STD

Standard

MX-FN12

Inner Finisher

Opt.

Requires MX-CV10 on

MX-B382P only

MX-CV10

Finisher Cover

x

Opt.

MX-B382P only.

MX-BTX1

Business Card Feeder

Opt.

x

MX-B382 only

MX-PUX1

XPS Expansion Kit

Opt.

Requires MX-ARSMX3

MX-ARSMX3

Expanded Memory Board (1GB)

Opt.

For MX-PUX1

AR-PF1

Barcode Font Kit

Opt.

MX-FR26U

Data Security Kit

Opt.

x

Commercial version

MX-FR31U

Data Security Kit.

x

Opt.

MX-FXX3

Facsimile Expansion Kit

Opt.

x

Includes 8MB memory

MX-FWX1

Internet-FAX Expansion Kit

Opt.

x

MX-AMX1

Application Integration Module

Opt.

x

MX-AMX2

Application Communication Module

Opt.

STD

STD on MX-B382P

MX-AMX3

External Account Module

Opt.

STD

STD on MX-B382P

Sharpdesk v3.3 License Kits:-

MX-B382 only

MX-USX1

1 License Kit

Opt.

x

MX-USX5

5 License Kit

Opt.

x

MX-US10

10 License Kit

Opt.

x

MX-US50

50 License Kit

Opt.

x

MX-USA0

100 License Kit

Opt.

x

Sharp OSA Network Scanner Tool:-

Requires MX-AMX2

MX-B382 only

MX-UN01A

1 License Kit

Opt.

x

MX-UN05A

5 License Kit

Opt.

x

MX-UN10A

10 License Kit

Opt.

x

MX-UN50A

50 License Kit

Opt.

x

MX-UN1HA

100 License Kit

Opt.

x

CONSUMABLES

SHARP

6

CONSUMABLES:

MX-B382

MX-B382P

Product Code

Description / Contents

Approx. Life

MX-B42GT1

Black Toner Cartridge (A4 @ 5%)

20k

PROCESS UNIT:

MX-B42GV1

Black Developer

72k

MX-C38GRB

Drum Cartridge:-

 Main Charge Cleaner

72k

MX-B38HB

Waste Toner Kit:-

 LSU Cleaner x 2

90k

(45k x 2)

MX-B42FL

Ozone Filter Kit:

120k

FUSER UNIT:

MX-B42CL

Cleaner Roller Kit:-

 Separation plate assembly.  Separate plate spring  Lower oil roller  Lower CL roller bearing x4  Lower CL spring x4  Lower CL roller.  Pressure CL roller.

120k

MX-B42HK

Heat Roller Kit:-

 Upper heat roller unit.  Lower pressure roller.  Lower roller bearing x2  Upper separation pawl spring

x3

 Separation pawl spring x2  Upper Thermistor.  Upper Thermistor retainer.

120k

TRANSFER SECTION:

MX-B38Y1

Primary Transfer Kit:-

 Primary transfer belt.  Primary transfer roller.  Transfer cleaning blade.  PTC wire.  PTC cleaner assembly.  PTC cleaner.  Primary transfer drive

coupling.

120k

MX-C31U2

Secondary Transfer Roller Unit:

60k

PERIPHERALS:

MX-SCX1

Finisher Staple Cartridge

5000 staples (x 3)

SHARP

CONSUMABLES

7

SERVICE ROTATION:

MX-B382

MX-B382P

Product Code

Description / Contents

Approx. Life

MX-C31RT

Paper Feed Roller Kit:-

 Paper feed roller.  Pick up roller.  Separation roller.

100k (approx.)

MX-C31MR

Manual Feed Roller Kit:-

 Paper feed roller.  Separation pad unit.

MX-C31DF

DF Roller Kit:-

 Paper feed roller.  Separation pad assembly.

100k (approx.)

N/a

MX-B38U1

Primary Transfer Belt Unit

120k

MX-B42FU

Fusing Unit (230v)

 Includes ozone filter

120k

The consumable life may vary, depending on the document density, temperature, humidity and machine operation.

MX-B382 INITIAL SETUP

SHARP

8

DEVELOPER SET-UP

Sim 25-02 Auto Developer Adjustment - Select K.

Toner Installation must be performed after Auto Developer Adjustment is completed.

** For optimum image quality & performance, it is recommended to setup & install developer at the customer site.

Clean LSU Dust Proof Glass.

TONER INSTALLATION & REPLENISHMENT

Install K Toner Cartridge.

PRODUCT ACTIVATION & FIRMWARE UPGRADE

Activation of Optional Product(s):- System Settings – Product Key. Sim 22-05 Check Firmware version(s):- Upgrade to latest version.

INITIAL SETUP

Sim 26-06 Machine Destination. Sim 26-35 Set Multi Error Counter:- Set to 1 (Multi Count). Sim 26-52 Non Printed Paper Counter Set-up. Sim 55-03 Process Mixed Size Pages (orientation) when Printing in Duplex:-

SSW 3-6, 0 = Disable, 1 = Enable. Sim 55-03 Toner Remaining Display: SSW 22-5, 0 = Disable, 1 = Enable. System Settings: Adjust Date/Time (Inc. Daylight Saving setting). Keyboard Language Setting (For Embedded Keyboard):-

System Settings – Default Settings – Keyboard Select: Set English(US)

Set cassette size by adjusting the guides in the cassette.

Paper Size & Type Setting:- System Settings – Paper Tray Settings

Set Active USB Port (MFP PWB DIP):- SW2 OFF (Front - Default), ON (Rear)

PRINT ENGINE IMAGE SKEW

Sim 64-02 Image Writing (Skew) Adjustment:-

Select A=1, B=1, C=254, D=255

SHARP

MX-B382 INITIAL SETUP

9

PRINT IMAGE POSITION & MAGNIFICATION

Automatic Adjustment:-

Sim 50-28 BK MAG ADJ (Main Scan Mag).

SETUP/PRINT ADJ (Lead, Offset or All). Manual Adjustment:-

Sim 50-10 BK MAG (inside dimension) to 240mm. Sim 50-10 Image Off Centre Adjustment. Sim 50-05 Printer Lead Edge & Void Adjust.

ENGINE & PRINTER HALF TONE CALIBRATION

Sim 46-74 Engine & Printer Calibration:- Select FACTORY Mode.

COPY IMAGE QUALITY

Check Image Quality (Copy Mode) – Density, Magnification, Lead Edge & Void.

If NG, perform the following adjustments as required:-

Sim 46-02 Copy Density Adjust. (B/W).

Sim 46-09 SPF Copy Density Adjust. Sim 50-28 OC ADJUST (Lead, Offset & Mag). SPF ADJ:(Lead, Offset & Sub scan).

Manual Adjustment (Magnification, Lead Edge, Void, Off Centre etc).:

Sim 48-01 Magnification Adjustment (OC & SPF). Sim 50-01 Lead/Rear Edge, Loss & Void Adjust. Sim 50-12 OC & SPF Off Centre Adjust.

PRINT IMAGE QUALITY

Check Image Quality (Print Mode) – Density. Sim 64-05 PCL Density Test Page. Sim 64-06 PS Density Test Page.

PERIPHERAL / OPTION CONFIGURATION

FINISHER – MX-FN12

Sim 26-65 Finisher Alarm Mode:-

Limit number of Copies in staple mode (ON/OFF).

MX-B382 INITIAL SETUP

SHARP

10

FAX OPTION – MX-FXX3

AR-MM9 Install 8MB Fax Memory to MFP PWB (SLOT E).

Use Sim22-10 to check MX-FXX2 & AR-MM9 are recognised.

Sim 66-02 Fax SW Setting (Destination). Sim 66-10 Fax Memory Clear (For Extended Memory). Sim 66-39 Fax Destination Set.

EXTERNAL ACCOUNTING MODULE – MX-AMX3

Sim 55-03 Auto clear function before Copy job execution:-

SSW 1-5 0 = Disable, 1 = Enable.

Sim 55-03 Continuous print mode (job queuing for OSA):-

SSW 24-7 0 = Disable, 1 = Enable.

MFP DATA BACKUP

Sim 22-06 Data Simulation Print. Device Clone & Storage Backup. Sim 56-01 Backup EEPROM Data to HDD.

SHARP

MX-B382P PRINTER SETUP

11

DEVELOPER SET-UP

Sim 25-02 Auto Developer Adjustment - Select K.

Toner Installation must be performed after Auto Developer Adjustment is completed.

** For optimum image quality & performance, it is recommended to setup & install developer at the customer site.

Clean LSU Dust Proof Glass.

TONER INSTALLATION & REPLENISHMENT

Install K Toner Cartridge.

PRODUCT ACTIVATION & FIRMWARE UPGRADE

Activation of Optional Product(s):

System Settings - Administrator Mode - Product Key.

Sim 22-05 Check Firmware version(s):- Upgrade to latest version.

INITIAL SETUP

Sim 26-06 Machine Destination. Sim 26-35 Set Multi Error Counter Set to 1 (Multi Count). Sim 26-52 Non Printed Paper Counter Set-up. Sim 55-03 Process Mixed Original Printing for Duplex:-

SSW 3-6, 0 = Disable, 1 = Enable. Sim 55-03 Toner Remaining Display: SSW 22-5, 0 = Disable, 1 = Enable. System Settings: Adjust Date/Time (Inc. Daylight Saving setting). Set cassette size by adjusting the guides in the cassette.

Paper Size & Type Setting:- System Settings – Paper Tray Settings

Set Active USB Port (MFP PWB DIP): SW2 OFF (Front - Default), ON (Rear)

PRINT ENGINE IMAGE SKEW

Sim 64-02 Image Writing (Skew) Adjustment.

Select A=1, B=1, C=254, D=255

PRINT IMAGE POSITION

Manual Adjustment:-

Sim 50-01 Lead/Rear Edge, Image Loss & Void. Sim 50-05 Printer Lead Edge & Void Adjust.

MX-B382P PRINTER SETUP

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12

PRINT IMAGE QUALITY

Check Image Quality (Print Mode) – Density. Sim 64-05 PCL Density Test Page. Sim 64-06 PS Density Test Page.

PERIPHERAL / OPTION CONFIGURATION

FINISHER – MX-FN12

Sim 26-65 Finisher Alarm Mode:

Limit number of Copies in staple mode (ON/OFF).

EXTERNAL ACCOUNTING MODULE – MX-AMX3

Sim 55-03 Auto clear function before Copy job execution:-

SSW 1-5 0 = Disable, 1 = Enable

Sim 55-03 Continuous print mode (job queuing for OSA):-

SSW 24-7 0 = Disable, 1 = Enable

PRINTER DATA BACKUP

Sim 22-06 Data Simulation Print. Device Clone & Storage Backup Sim 56-01 Backup EEPROM Data to HDD

SHARP

DENSITY & GRADATION ADJUSTMENT

13

MX-B382 - Manual Density & Gradation Adjustment – SERVICE MODE

HIGH DENSITY PROCESS CONTROL:

[Execute]

Sim 44-06

HALF TONE IMAGE CORRECTION

[Execute]

Sim 44-26

HALF TONE ADJUSTMENT:

Sim 46-74 [for Engine & Printer]

SERVICE MODE

Place printed test pattern onto glass for both Copy & Printer modes.

MANUAL DENSITY ADJUSTMENT:

Sim 46-21 [for Engine]

Sim 67-25 [for Printer]

Adjust points A to Q for Copy & Printer Modes..

PRINTER DENSITY CHECK:

Sim 64-05 [PCL Printer]

Sim 64-06 [PS Printer]

MAINTENANCE

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14

Maintenance Indications:

Maintenance Required: TA

Maintenance [All] Counter has reached

specified limit

Maintenance Required: VK

Black Developer (Counter) has

reached the specified life.

Replace Black Developer.

Process

Section

(Developer)

Change the Supplies:

Drum Cartridge

Black Drum (Counter) has reached the

specified life.

Replace Black Drum Unit.

Process

Section (Drum)

Change the Supplies:

Fusing Unit

Fuser Unit Print (Counter) has reached

the specified limit.

Replace the Heat Roller and Cleaner

Roller Kits or Fuser Unit.

Fuser

Section

Change the Supplies:

Primary Transfer Belt Unit

Primary Transfer Unit (Counter) has

reached the specified limit.

Replace Primary Transfer Belt Kit

or Primary Transfer Belt Unit.

Transfer

Section

Change the Supplies:

Secondary Transfer Belt Unit

Secondary Transfer Unit (Counter) has

reached the specified limit.

Replace the Secondary Transfer Roller

Unit.

Starting Powder:

The following starting powder should be applied to the relevant consumable item during maintenance:-

Starting Powder

OPC Drum

Primary Transfer Belt

MX-B382(P)

UKOG-0312FCZZ

[Stearic Acid]

UKOG-0123FCZZ

[Kynar Starting Powder]

CAUTION:

Do not apply Stearic Acid (UKOG-0312FCZZ), Strontium Titanium (UKOG-0316FCZZ) or Titanium Hydroxide (UKOG-0322FCZZ) starting powder to the Primary Transfer Belt.

SHARP

MAINTENANCE

15

Maintenance Schedule

Note: Auto DV Adjustment (Sim 25-02) and Developer/Drum Counter Clear (Sim 24-05 & 24-07) are

executed automatically when the relevant consumable unit is replaced (Advanced SRU).

Description

60K

Transfer Section:

Replace Secondary Transfer Roller Unit (MX-C38U2).

Sim 22-01 Check TC2 Unit, TC2 RN Unit Range & TC2 DY Unit Day Counters have been reset automatically (normally Sim 24-04)

Note: When MX-C31U2 (Primary Transfer Unit) is used, the Secondary Transfer unit counters are reset automatically.

72K

Process Section –Black:

(or when the Black maintenance counter has reached the specified life).

Replace Black Drum Unit (MX-C38GRB)

Replace Black Developer Unit (MX-B42GV1).

Sim 22-13 Check K (Black) Developer Counter has been reset automatically.

Sim 22-13 Check K (Black) Drum Counter has been reset automatically.

Sim 24-04 Clear Maintenance [ALL] Counter.

Image Quality Adjustments:

Sim 44-02 Image Density & Registration Sensor Adjustment.

Sim 44-06 Process Control execution.

Sim 46-74 Automatic Colour Balance Adjustment (Copy & Printer).

Sim 46-02 Adjust Copy Exposure Density (B/W).

General:

In addition to Black Maintenance Schedule, perform the following:-

Clean all optics, CCD, and white reference plate.

Clean all RSPF sensors.

Paper Feed & Transport:

Check/Clean all Paper Path Sensors (including Duplex unit).

Check/Clean/Replace PF Rollers (check tray counter using Sim 22-09).

Sim 24-02 Clear Individual Tray Counter when P/F Rollers are replaced.

120K

Maintenance Schedule:-

In addition to 60K Maintenance Schedule, perform the following:-

Fuser Section:

Replace Heat Roller Kit or Fuser Unit:-

 Heat Roller Kit (MX-B42HK) or  Fuser Unit (MX-B42FU).

Sim 24-04 Clear Fuser Unit Counters (U & E ) Clear Fuser Day Counter (U) Clear Fuser Unit External Day Counter (AIE)

Note: When MX-C32FU (Fuser Unit) is used, the Fuser Counters are reset automatically.

MAINTENANCE

SHARP

16

Description

120K

Maintenance Schedule (Cont’d):-

Transfer Section:

Replace Primary (Image) Transfer Kit or Transfer Belt Unit:-

 Primary Transfer Kit (MX-C31Y1) or  Primary Transfer Unit (MX-C31U1).

Clean ID Sensor.

Sim 24-04 Clear TC1 Belt Counter Clear TC1 Belt Range & Day Counters. Clear PTC Counter

Note: When MX-B38U1 (Primary Transfer Unit) is used, the Primary Transfer Belt counters are reset automatically.

Paper Feed & Transport:

Check/Clean/Replace PF Rollers (check tray counter using Sim 22-09):-

 Paper Feed Roller Kit (MX-C31RT).  Manual Feed Roller Kit (MX-C31MR).  SPF Feed Roller Kit (MX-C31DF).

SHARP

OPERATING SYSTEM SUPPORT

17

MX-B382

Windows Client

Windows Server

Apple OSX

8.1

8

7, Vista

2008

2008R2

2012

2012R2

10.8

10.9

10.10

32/64

64

Sharp Advanced

Printer Language



PCL5

*5

WHQL

PCL6



WHQL



WHQL



WHQL



WHQL



WHQL



WHQL



WHQL

PS



WHQL



WHQL



WHQL



WHQL



WHQL



WHQL



WHQL

PPD



WHQL



WHQL



WHQL



WHQL



WHQL



WHQL



WHQL



GPD (PCL)

XPS



*V

WHQL



PC-Fax

*1

Sharpdesk v3.3

Composer







SAP

Use SH1DN020 (PCL) or SH1HN020 (PS *1) Device Type

Airprint (Native)

Button Manager

Twain Scan

[Network]



WHQL



WHQL



WHQL



WHQL



WHQL



WHQL



WHQL

Scan to

Sharpdesk v3.3



  

Scan to Folder

    

*3

*2

Scan to FTP

        

Sharp OSA

Network Scan Tool

*4

SRDM

      

Notes:

*1 MX-FXX3 is required. *2 Supported on Windows OS only therefore, operation is not guaranteed. *3 Supported using NetBIOS over TCP/IP & NTLM v1 only therefore, operation is not guaranteed. *4 MX-AMX2 is required – Client is not supported on Windows Server OS. *5 PCL5 is only supported on Windows XP/Vista (32Bit). *V XPS Driver is only supported on Windows Vista (32/64bit) - MX-PUX1 & MX-ARSMX3 required.

OPERATING SYSTEM SUPPORT

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18

MX-B382P

Windows Client

Windows Server

Apple OSX

8.1

8

7, Vista

2008

2008R2

2012

2012R2

10.8

10.9

10.10

32/64

64

Sharp Advanced

Printer Language



PCL5

*1

WHQL

PCL6



WHQL



WHQL



WHQL



WHQL



WHQL



WHQL



WHQL

PS



WHQL



WHQL



WHQL



WHQL



WHQL



WHQL



WHQL

PPD



WHQL



WHQL



WHQL



WHQL



WHQL



WHQL



WHQL



GPD (PCL)

XPS



*V

WHQL



PC-Fax



Sharpdesk v3.3

Composer



SAP

Use SH1DN020 (PCL) or SH1HN020 (PS *1) Device Type

Airprint (Native)

Button Manager

Twain Scan

[Network]



Scan to

Sharpdesk v3.3



Scan to Folder



Scan to FTP



Sharp OSA

Network Scan Tool





SRDM

      

Notes:

*1 PCL5 is only supported on Windows XP/Vista (32bit). *V XPS Driver is only supported on Windows Vista (32/64bit) - MX-PUX1 & MX-ARSMX3 required.

SHARP

COIN VEND INTERFACE

19

All MX series machines have a coin vend interface located on the PCU Main PWB. The vending device activates various signals to indicate paper sizes and operation.

Connector Manufacture: JST (www.jst.com) Connector Type PND series Connector Part Code (Wire Side) PNDP-16V-Z

Before connecting a third party auditor, the device should confirm to the following:-

1. The auditor interface should be optically isolated from the copier.

2. The device should be Power Supply Unit independent.

3. The device power supply unit should be a plug top adapter, not internal.

4. The plug top adapter should have a reinforced insulation barrier.

5. The audit device MUST comply and display the relevant safety approval mark (C-Tick, CE or equivalent).

To enable coin vend function, test simulation 26 –03 should be set as required:-

Coin Vendor Mode

Diagnostic

Setting

The specified

quantity is

completed.

Remainder of money

is left

Insufficient money during copy job

The specified

quantity is

completed.

No money

remaining

Black/Colour

(No money

remaining)

Colour

(Remainder of

money left)

Condition 1

Condition 2

Condition 3

Condition 4

MODE 1

Operation 1

Operation 2

Operation 1

MODE 2

Operation 1

Operation 2

Operation 1

MODE 3

Operation 1

Operation 3

Operation 2

Operation 3

OPERATION 1 Wait for auto clear setting time

(Default 60sec – can be changed by the system setting)

OPERATION 2 Auto clear is not made.

OPERATION 3 Setting is immediately cleared.

Cont’d

COIN VEND INTERFACE

SHARP

20

Connector Signals

Pin No.

PCU PWB (CN10)

1 + 24v

Out

2

GND

Out

3

CV_B/W_COPY

In

4

CV_COUNT

Out

5

CV_START

Out

6

CV_CA

Out

7

CV_COLOUR_ COPY

In

8

CV_COLOUR1

Out

9

CV_STAPLE

Out

10

CV_COLOUR0

Out

11

CV_DUPLEX

Out

12

5v

Out

13

CV_SIZE0

Out

14

CV_SIZE1

Out

15

CV_SIZE2

Out

16

CV_SIZE3

Out

Colour Signals

Colour Mode

(CL-COLOR1)

(CL-COLOR0)

B/W 0 0

Full Colour

1

Others

(Single/Two Colour)

0

1

Paper Size Signals

SIZE3

SIZE2

SIZE1

SIZE0

PAPER SIZE

0 0 0 0 NIL

0 0 0 1 A3

1 0 1 1 A3W

0 0 1 0 A4

0 0 1 1 LT

0 1 0 0 B4

0 1 0 1 LG

0 1 1 0 WLT

0 1 1 1 INV

1 0 0 0 B5

1 0 1 0 A5

1 0 0 1 EXTRA

SHARP

FIRMWARE UPGRADE

21

USB Device:

1. Insert the USB memory device containing the firmware file into an active USB Port.

2. Enter Simulation 49-01.

Note: “If no USB device is detected, an error message will be displayed.

For MX-B382 Only:-

 Using the LCD operation screen, browse and select the MX-B382 firmware file:-

 The current and the new firmware versions to be updated will be shown within

the display:-

Select the required firmware that requires updating - Press Execute & Yes to commence the update.

Note: If all firmware (including peripherals) require updating, select ALL (as shown):-

FIRMWARE UPGRADE

SHARP

22

For MX-B382P Printer Only:

 To browse the required folder containing the MX-B382P firmware file, enter the

folder number and press the shortcut key on the operation panel.

Example shown:- Folder <DIR> FIRMWARE = 01.

 Select the MX-B382P firmware file by entering the file number and press the shortcut key

on the operation panel.

Example shown:- Filename rom.sfu = 01.

 To select individual areas only (eg ICU Main & ICU Boot), enter the relevant firmware

number and press the shortcut key Each item selected will now be

highlighted.

Example shown ICU Main (01) and ICU BootM (02).

SHARP

FIRMWARE UPGRADE

23

 If all firmware (including peripherals) require updating, select ALL by pressing the OK key.

 Using the Navigation Key , select Execute & Yes to commence the update.

3. Firmware update progress (and remaining time) should now be displayed:-

FIRMWARE UPGRADE

SHARP

24

4. Once the firmware update has completed successfully, select OK (MFP should reboot).

Firmware update is complete.

SHARP

FIRMWARE UPGRADE

25

Network (Web Page)

1. Open a web browser and enter the following URL :-

http://ipaddress/service_login.html or http://ipaddress/service_account.html

Example: http://192.168.0.182/service_login.html

Note: If User Authentication (username & password) is enabled, open the device

webpage and “login” using the service username and password (as below):-

2. Enter the “Service” Username and Password to access the Service Webpage and click Login:-

Default Username: service

Password: service

3. When the service webpage opens, click Update of Firmware.

MX-B382

FIRMWARE UPGRADE

SHARP

26

4. Click Browse to navigate to the location of the updated firmware file and select

Open.

5. Press Execute to start the firmware update.

Note: Once the machine has entered “service download mode”, the update will commence and the progress will be displayed.

6. When the firmware upgrade is complete, click Reboot to execute a remote restart

of the machine.

Firmware Upgrade is complete.

MX-B382

SHARP

FIRMWARE RECOVERY

27

In the event of a power failure during a firmware update or HDD failure, the machine may fail to “boot” because of corrupted firmware. There are currently 2 methods that can be used to recover the MFP firmware:-

Menu Key Reference:

Menu Key

Operation Panel Key

[OK] Key

B/W Start Key

[MENU] Key

Home Key

[BACK] Key

Clear Key

[UP] Key

Job Status Key

[DOWN] Key

System Key

Firmware Recovery Procedure [Method 1]:-

Power on the MFP. After the Boot animation finishes, the MFP should display MAIN PROGRAM ERROR.

1. After approximately 10 seconds, EMERGENCY PROG INIT PLEASE WAIT indication should be displayed.

2. When VERSION CHECK: IcM UNUSUAL message

appears (indicating main program error), press the [Menu] key to enter Firm Update (Boot Mode):-

3. Insert a USB memory device containing the MX-B382 firmware file (SFU) into the USB slot,

and press the [OK] key.

4. Using the [UP] and [DOWN] keys, navigate and select the required firmware SFU file .

Use the [OK] key when a directory name is selected to browse through to the sub folder(s) or [BACK] key, to return to the parent folder(s).

5. Press [OK]. – It will take approx. 1-2 minutes to read the

SFU file.

6. After reading is completed, the firmware update (writing)

will commence.

Note:

The abbreviated name/location of the firmware that is being updated will appear in the upper right corner.

7. If the firmware upgrade completes successfully,

RESULT OK will be displayed.

Version Check IcM:UNUSUAL

Main Program Error!!

Emergency Prog Init Please wait

Firm Update > 0200f200.sfu

Firm Update Reading Data

Firm Update IcuM Writing Data

Firm Update IcuM Result : OK

Firm Update From USB Memory

FIRMWARE RECOVERY

SHARP

28

Firmware Recovery Procedure [Method 2]:-

1. Power off the machine.

2. Using a PC, copy the firmware file onto the root directory of the USB memory device.

3. Rename the firmware file to “emupdate_f1.sfu”

Example shown: BFR2_0200f2rom.sfu renamed to emupdate_f1.sfu

4. Insert the USB memory device into the machine and Power On.

The machine will “Boot” via the USB memory device and automatically detects and installs the

firmware – the operation display will also switch to “service” mode.

5. Once the firmware update has been installed successfully, power off the machine and remove

the USB memory device.

Note: After firmware recovery, rename the firmware file “emupdate_f1.sfu” back to the original filename to avoid any confusion of sending incorrect firmware to the MFP – ie. Do not send MX-C311 firmware to MX-B382 machine etc.

Firmware Recovery is complete:

SHARP

E-MANUAL UPDATE

29

1. Using a PC, copy the E-Manual Update directory onto the root of a USB memory device (as

shown).

Caution: When copying the E-Manual firmware/directories onto the USB drive, do not change the folder hierarchy or files.

2. Insert the USB memory device into an active USB port on the machine and execute

Test Simulation 49-03.

Note: “If no USB device is detected, an error message will be displayed.

For MX-B382 Only:-

 Select the Directory containing the update files - example shown = MANUAL:-

E-MANUAL UPDATE

SHARP

30

For MX-B382P Printer Only:

 To browse the required folder containing the MX-B382P E-Manual firmware, enter the

folder number and press the shortcut key on the operation panel.

Example shown:- Folder <DIR> MANUAL = 01.

3. The current and updated version should then be displayed:-

4. For MX-B382 only:-

 Press Execute to commence E-Manual upgrade.

For MX-B382P Printer only:-

 Use the Navigation Key to select Execute.

5. Update File Checking and a progress of the update will now be displayed:-

SHARP

E-MANUAL UPDATE

31

6. Once the update is complete, press OK to exit simulation mode.

E-Manual Upgrade is complete

FIRMWARE & PRINT DRIVER REVISION

SHARP

32

Engine Firmware:

Firmware ROM

MX-B382

MX-B382P

ICU MAIN

04.04.f2

02.00.w2

ICU BOOT

01.02.f2

01.01.w0

PCU

01.02.f2

SCU

01.03.F0

OPU 01.00.W0

DESK [MX-CSX1/CSX2]

01.01.F0

INNER FINISHER [MX-FN12]

01.03.F0

FAX MAIN [MX-FXX3]

01.04.P2

DATA SECURITY KIT [MX-FR26U]

04.05.fd

DATA SECURITY KIT [MX-FR31U]

02.03.wr

E-MANUAL

01.50.f2

01.10.w2

Print Driver:

Driver

Windows OS (32Bit)

2008, 7, 8, 8.1

Windows OS (64Bit)

2008(R2), 2012(R2), 7, 8, 8.1

PCL5e *

01.04.05.01] [WHQL]

N/a

PCL6

02.00.03.02 [WHQL]

PS

02.00.02.02 [WHQL]

PPD

1.0.0.15 [WHQL]

PC-FAX **

3.8.1.2

XPS ***

01.04.42.01 [WHQL]

TWAIN

01.01.021.000 [WHQL]

Sharp UD

02.01.20.18 [WHQL]

Notes: * Not supported on Windows 7, 8 or Server 2008.

** TWAIN & PC-Fax is only supported on MX-B382. *** Supports Windows Vista only.

For the latest Firmware and Print Driver version(s), please refer to the SHARP Support Website.

SHARP

TEST SIMULATION

33

The following pages contain information regarding test simulations. For a detailed description for each test simulation, please refer to the MX-B382 or MX-B382P Service Manual.

MX-B382:-

Entry Code:

MX-B382P:-

Entry Code:

Key Function List [MX-B382P]:

Used to shift the menu to the one-

step upper stage menu in the

simulation mode.

Used to fix the selected button,

to enter a numeral, * key, # key,

or C key, and to execute the

simulation operation.

Up

&

Down

Used to scroll upward. (Item

selection)

Used to switch to the next screen.

Used to scroll downward (Item

selection) and switch to the previous

screen.

Used to enter the simulation

mode and switch between the

"10KEY" mode (value input) and

the "MAIN" mode (item

selection).

Used to enter the simulation

mode, and to cancel the

simulation mode.

Left

&

Right

Used to select an item or a button

on the Simulation menu in the

"MAIN" mode.

Also used to select a numeral value,*

key, # key, or C key on the

Simulation screen in the "10KEY"

mode.

Used to enter the simulation

mode.

Used to fix the simulation

number, adjustment values, or

set values after entering them

To enter a Simulation Code:

Use the Entry Code sequence as described above.

Press the key to change from MAIN mode to 10KEY mode.

Using the SCROLL key , select the required number and press the OK.

Example: To enter Sim 49:-

Scroll to 4 and select OK

Then scroll to 9 and select OK.

To fix the simulation number, press the shortcut key

TEST SIMULATION

SHARP

34

1

Scanner Self Test [MX-B382]

1

Scanner operations test

2

Scanner sensor check

5

Scanner unit and control circuit check

2

RSPF Self Test [MX-B382]

1

SPF ageing test.

2

SPF sensor check

3

SPF output check (motor, clutch, solenoid)

3

Finisher Operation & Test

2

Finisher sensor check

3

Finisher output check

10

Finisher adjustment

4

Desk / LCC Operation & Test

2

Desk sensor check

3

Desk output check

5

Desk clutch operation check

5

Lamp Operation & Test

1

LCD/LED test

2

Heater lamp load check

3

Copy lamp check [MX-B382]

4

Discharge lamp check

6

System Load Operation & Test

1

Feed output check

2

Fan load check

3

Transfer operation check

6

Fuser Separation operation check

51

Force DV/Fuser initial fuse (open/cut)

7

Device Aging Operation & Test

1

Ageing test setting

6

Interval ageing cycle timer set up

8

Warm up time display setting

12

Document reading aging setting [MXB382]

8

High Voltage Operation & Test

1

Developer bias setting and output

2

MHV/Grid setting and output

6

Transfer setting and output

9

Duplex Operation & Test

2

ADU sensor check

3

ADU load & output check

10

Toner Motor Operation & Test

1

Toner motor operation check

13

U1 Clear / Cancel

--

Trouble cancel (U1 trouble).

14

Clear / Cancel

--

Trouble cancel (excluding U2/PF trouble).

16

U2 Clear / Cancel

--

U2 trouble cancel

17

PF Clear / Cancel

--

PF trouble cancel

21

Maintenance Cycle Configuration

1

Maintenance cycle setting

22

Data Output & Check

1

Counter data display

2

Jam/trouble counter display

3

Jam history data display

4

Trouble code history data display

5

ROM version display

6

Data print mode

8

Document feed and output counter display

9

Paper feed counter display

10

Machine system display

11

Fax counter display [MX-B382]

12

RSPF/DSPF jam history display [MX-B382]

13

Process cartridge counter display

19

Network scan counter display [MX-B382]

25

Toner usage estimator data display

90

System setting list print

23

Data Print Mode & Check

2

Print jam/Trouble data print mode

80

Data print mode (paper feed)

24

Data Counter & Clear

1

Jam/trouble counter clear

2

Paper feed counter clear

3

Document feed & output counter clear

4

Maintenance counter clear

5

Developer counter clear

6

Copy Counter clear [MX-B382]

SHARP

TEST SIMULATION

35

24

Data Counter & Clear

7

Drum correction counter clear

9

Print & other counter clear

10

Fax counter clear [MX-B382]

15

Network scan counter clear [MX-B382]

25

Toner usage estimator counter clear

30

Administrator password initialisation

31

Service password initialisation

34

Initialise Sim 26-32 settings

25

DV Auto Adjustment & Monitor

1

Toner sensor monitor (Process drive)

2

Auto developer adjustment setting

26

Device Configuration

2

LCC size set-up

3

Auditor setup [MX-B382]

6

Destination set-up

10

Network scanner trial mode [MX-B382]

18

Toner save operation

30

CE mark control setup

32

System setting menu display setting

35

Trouble memory mode setting

38

Engine life over setting (Developer)

41

Pamphlet mode AMS operation [MXB382]

49

Copy mode setup (Postcard) [MX-B382]

50

Function setting

52

Blank paper count mode setting

53

Enable/Disable auto calibration [MXB382]

54

Enable/Disable auto calibration for printer

65

Finisher alarm mode set-up

69

Toner near end setting

73

Poster enlargement adjustment [MXB382]

74

OSA Trial Mode setting

78

Remote panel operation password setting

30

Sensor Operation & Test

1

Main unit sensor check

2

Tray sensor check (main)

40

Bypass Operation & Adjustment

2

Bypass tray width adjustment

7

Bypass tray width detection manual setting

41

OSS Adjustment [MX-B382]

1

Document sensor operation check

2

Document sensor output setup

3

Document sensor output display

43

Fuser Setting & Adjustment

1

Fuser temperature setup (Paper)

4

Fuser temperature. setup for each mode

20

Fuser correction for low temp/humidity

21

Fuser correction for high temp/humidity

22

L/L correction for fuser temperature setting

23

H/H correction for fuser temp. setting

24

Fuser temperature reset

44

Process Control Data

1

Process control mode setting

2

Process control Gain Adjustment

4

Process control initial density setup

6

Process control correction (force)

9

Process control data display

12

DM data, patch/base data display

14

Temp.& humidity output data

16

Toner control output data display

21

Half tone process control registration

22

Half tone process control patch result

24

Half tone correction data result display

25

Initial half tone correction data display

26

Half tone process control correct execution

27

Half tone process control correction clear

28

Process control timing (On/Off) setting

29

Enable/disable half tone correction (job)

37

Image density (DVB) adjust setting

43

DV unit installation monitor

46

Image Density Adjustment [MX-B382]

2

B/W copy density adjustment [MX-B382]

4

Colour scanner density adjustment.

5

B/W scanner density adjustment.

8

Colour scanner balance adjustment.

9

SPF exposure adjustment.

16

Engine balance manual adjustment B/W.

19

B/W auto exposure mode setup.

21

Engine density balance adjustment

23

Engine maximum density adjustment.

24

Engine half tone auto adjustment.

32

Document background density adjustment

TEST SIMULATION

SHARP

36

46

Image Density Adjustment [MX-B382]

37

B/W image create adjustment.

39

Fax Image send sharpness adjustment.

40

Fax mode exposure adjust (All modes).

41

Fax mode exposure adjust (Normal).

42

Fax mode exposure adjust (Fine Text).

43

Fax mode exposure adjust (Super Fine).

44

Fax mode exposure adjust (Ultra Fine).

45

Fax mode exposure adjustment (600dpi).

47

JPEG compression rate setting.

51

Heavy paper mode gamma adjustment.

60

Sharpness adjustment (colour auto mode).

61

Area separation recognition setting.

62

ACS operating condition setting.

63

Copy low density adjustment.

74

Copy colour balance adjustment.

48

Magnification & Motor Adjustment

1

Magnification ratio adjustment [MXB382]

5

Motor speed adjustment (Scanner & SPF) [MX-B382]

6

Motor velocity adjustment

49

Firmware & E-Manual Upgrade

1

Firmware Upgrade Program

3

E Manual Update Program

50

Image Position Adjustment

1

Lead edge/copy position adjustment

2

Lead edge/copy position adjustment value calculation [MX-B382]

5

Printer lead edge adjustment (sub scan)

6

SPF Lead edge/copy position adjustment [MX-B382]

7

SPF Lead edge/copy adjustment value [MX-B382]

10

Print off-centre deviation adjustment.

12

Original centre deviation adjustment. [MX-B382]

27

Image loss adjustment (Fax/Scanner)

28

Service adjustment (OC/SPF position)

51

Resist Roller Adjustment

2

Resist roller adjustment

53

SPF Adjustment [MX-B382]

8

SPF scanning position adjustment

55

MFP Data Setting

1

Engine soft switch setting

2

Scanner soft switch setting

3

Controller soft switch setting:-

SW1-5 Auto clear function before copy job execution [MX-B382]:-

0 =Disabled, 1 = Enabled

SW3-6

Process mixed original size printing for duplex mode:-

0 =Disabled, 1 = Enabled

SW3-7

HP Compatibility Mode:-

0 =Disabled, 1 = Enabled

SW5-1 SW5-2 SW5-3

Setting of HID Card Reader support (enable bits 1, 2 & 3)

0 =Disabled, 1 = Enabled

SW6-1

Ethernet Speed Auto negotiation:-

0 = Enabled, 1 = Disabled

SW6-2

Ethernet Link Speed:-

0 = 100Base TX, 1 = 10Base T

SW6-3

Ethernet Duplex Mode:-

0 = Full, 1 = Half

SW6-4

Ethernet 100/1000 Link Speed:-

0 = 100Base TX, 1 = 1000Base T

SW9-5 Maintenance notification setting by Printer MIB:-

0 = Enabled, 1 = Disabled

SW22-5

Display toner remaining (Status):-

0= Disabled, 1 = Enabled/Display

SW22-7

LCD character display font [MX-B382]:-

0 = Standard, 1 = Bold

SW24-7

Continuous print mode for OSA (job queuing for external accounting):-

0 = Job Queue Disabled 1 = Job Queue Enabled

56

MFP Data Import & Export

1

Transfer data execute

2

Export/Import Filing Data

3

Document filing data backup

4

Job log data backup

SHARP

TEST SIMULATION

37

60

Memory Operation & Test

1

SDRAM read/write test (ICU)

2

SDRAM data set

61

LSU Writing Adjustment/Test

1

LSU test (Polygon & BD signal check)

3

LSU power auto setup

4

LSU position adjustment (CMYK)

62

HDD Operation & Test

1

HDD format (FAT32)

2

HDD partial read/write check

3

HDD read/write check (all areas)

6

Smart (HDD) self diagnostics test (must be FAT32 formatted)

7

Smart (HDD) self diagnostics error log (FAT32 formatted)

8

HDD format (excluding system & operation manual area)

10

Job completion list deletion (with job log)

11

Document filing data deletion

12

Enable/disable auto format for HDD

13

HDD format (manual area only)

63

CCD Operation & Adjust [MX-B382]

1

Shading correction data display

2

Shading correction execution (force)

3

CCD gamma & colour correction auto adjustment

4

SIT chart patch density list display

5

CCD gamma & colour correction (reset)

64

Self Test Print

2

Engine colour balance patch print mode

4

Printer self print test

5

Printer self print test (PCL)

6

Printer self pint test (PS)

7

Adjustment pattern print (Sim46-21)

65

LCD Operation & Adjustment

1

LCD touch panel adjustment [MX-B382]

2

LCD touch panel adjustment result display [MX-B382]

5

Operation panel key input test

66

Fax Control Settings [MX-B382]

1

Fax Soft SW setting

2

Country code default set (Fax)

66

Fax Control Settings [MX-B382]

3

Fax PWB controller memory check

4

Fax signal line check (Max level)

5

Fax signal line check (Soft SW setting)

6

Fax list print (confidential registration)

7

Fax memory printout (all data)

8

Fax voice message setup

9

Fax signal line check (Soft SW setting)

10

Fax all memory clear

11

Voice signal check (line/speaker 300bps)

12

Voice signal check (line/speaker 300bps)

13

Register dial number for Sim 66-14/15/16

14

Adjust/check the time dial pulse (10bps)

15

Adjust/check the time dial pulse (20bps)

16

Adjust/check the send level DTFM signal

17

DTFM signal to send to line (Max level)

18

DTFM signal to send to line (Soft Sw level)

19

Write Fax Pwb SRAM data to Flashcard

20

Write telephone book data onto HDD

21

Print various registration information

22

Set the sound volume of the handset

24

Fast memory data clear

25

Register fax number for modem dial in

26

Modem Dial-in telephone no. registration

29

Fax address book clear

30

Tel/LIU sensor status check

31

ON/OFF setting of output port (Tel/LIU)

32

Received data check (comparison)

33

Busy Tone/CNG/CED/FNET signal check

34

Display time required for sending test data

36

Check Send/Receive from modem.

39

Check Destination saved in Fax EEPROM

42

Rewrite PIC program installed on Fax box

43

Write program & adjustment values to PIC installed on Fax

67

Printer Settings & Adjustments

17

Printer NVRAM clear

24

Printer half tone auto adjustment

25

Printer half tone colour adjustment

31

Printer calibration data clear

33

Printer screen gamma adjustment

34

Engine maximum adjustment mode for printer

36

Adjust low density section

70

MFP PWB SRAM data clear

TROUBLE CODES

SHARP

38

A0

01

PCU ROM abnormality

02

SCU/OPU ROM abnormality

10

MFP PWB ROM error

11

I/F version discrepancy (MFP-PCU)

12

I/F version discrepancy (MFP-SCU)

20

Machine level error (MFP detection)

21

Machine level error (PCU detection)

22

Machine level error (SCU detection)

C1

10

Main charger trouble

C4

00

PTC trouble

CE

MX-B382 only:-

00

Network communication error

01

Network card is not installed or defective

02

FTP or Mail server is not found

03

Specified server does not correspond

04

Invalid account/password (FTP server)

05

Invalid directory entered (FTP server)

06

Specified mail server (POP3) is not found

07

Invalid server account or password

08

The specified mail server (POP3) suspends response

E7

01

MFP image data trouble.

03

HDD trouble.

04

HDD-ASIC trouble

05

Local memory access trouble.

06

Image data decode error.

08

MFP memory specification error.

09

Standard memory combination error.

10

Shading trouble (Black correction) [MX-B382 only].

11

Shading trouble (White correction) [MX-B382 only].

14

CCD-ASIC communication error [MX-B382 only]

20

LSU laser detection error

21

LSU LD deterioration trouble

28

LSU-PCU connection trouble

E7

29

LSU-ASIC frequency abnormality.

50

Engine connection trouble.

55

PWB information SUM error.

60

MFP combination error (Firmware/PWB)

61

MFP-PCU combination error

65

MFP EEPROM sum check error

80

MFP-SCN communication trouble.

90

MFP-PCU communication trouble.

EE

EC

Auto DV adjustment trouble.

EL

Auto DV adjustment trouble (over toned).

EU

Auto DV adjustment trouble (under toned).

F1

00

Finisher-PCU PWB communication error.

03

Finisher exit roller lift operation trouble.

10

Finisher staple operation trouble.

15

Finisher exit tray lift operation trouble.

19

Finisher alignment operation trouble F.

20

Finisher alignment operation trouble R

21

Finisher interface fan motor trouble.

29

Finisher PWB fan trouble

37

Finisher data backup RAM error.

50

Finisher incompatibility trouble.

F2

11

DV unit initial detection trouble

15

Drum unit initial detection trouble

19

Primary transfer initial detection trouble

21

2nd transfer initial detection trouble

22

Discharge lamp trouble

26

Auto toner density level trouble

39

Process Thermistor breakdown

40

Toner density sensor trouble

45

Secondary transfer separation trouble

49

LSU thermistor trouble

50

Drum phase sensor trouble

58

Humidity sensor trouble (process)

64

Toner supply error

70

Improper toner cartridge detection

74

Toner cartridge CRUM error

78

Image density registration sensor trouble

SHARP

TROUBLE CODES

39

F3

12

Lift up trouble Cassette 1 (Main unit)

F6

00

ICU-Fax communication trouble (ICU) [MX-B382 only].

01

Fax EEPROM read/write error. [MX-B382 only].

F6

04

Fax modem operation trouble. [MX-B382 only].

21

LIU & Fax soft switch error (combination) [MX-B382 only].

30

Access error to 1-chip on Fax board. [MX-B382 only].

97

Fax Pwb compatibility trouble. [MX-B382 only].

98

Improper combination of Fax & Destination information. [MX-B382 only].

H2

00

Non contact thermistor open (TH_UM_AD1).

01

Lower thermistor open (TH_LM).

02

Sub thermistor open (TH_US).

03

Compensation Thermistor open trouble (TH_UM_AD1)

04

Thermistor open (TH_EX1)

05

Thermistor open (TH_EX2)

H3

00

Compensation Thermistor open trouble (TH_UM_AD1)

01

Fuser high temperature (TH_LM).

02

Fuser high temperature (TH_US).

04

Fuser high temperature (TH_EX1).

05

Fuser high temperature (TH_EX2).

H4

00

Fuser low temperature (TH_UM_AD2)

01

Fuser low temperature (TH_LM)

02

Fuser low temperature (TH_US)

04

Fuser low temperature (TH_EX)

30

Thermistor input trouble (TH_UM)

H5

01

5 continuous (POD1 not reach) jams

H7

10

Fuser low temperature (TH_UM_AD2)

11

Fuser low temperature (TH_LM)

12

Sub thermistor fusing section low temperature (TH_US)

14

Low temperature trouble (TH_EX) in reset operation after Job stop due to a fall in fuser temperature

H8

00

Fuser unit initial detection trouble

L1

00

Mirror feed trouble.

L3

01

Mirror return trouble.

L4

02

Paper feed motor trouble

03

Fuser motor lock trouble

04

DV motor trouble

06

Transfer unit lift trouble

12

Secondary transfer separation trouble

16

Fusing pressure release trouble.

29

HDD Fan trouble

30

MFP fan motor trouble

31

Paper exit cooling fan trouble

32

Power source cooling fan trouble

34

LSU fan trouble

35

Fusing cooling fan trouble

50

Process fan trouble

51

Process fan 2 trouble

L6

10

Polygon motor trouble (LSU)

L8

01

No Full wave signal

02

Full wave signal width trouble

20

MFP PWB communication trouble

TROUBLE CODES

SHARP

40

PC

--

Personal counter not installed

U1

01

Battery trouble.

U2

00

MFP EEPROM read/write error

05

HDD/Flash/EEPROM data discrepancy

10

SRAM user authentication index check sum error

11

MFP PWB EEPROM check sum error.

22

MFP PWB SRAM memory check sum error

23

MFP PWB SRAM memory individual data check sum error

24

MFP PWB SRAM memory user authentication counter check sum error

30

Serial number discrepancy (ICU – PCU)

50

HDD user authentication data check sum error

80

SCU PWB EEPROM read/write error. [MX-B382 only].

81

SCU PWB EEPROM check sum error. [MX-B382 only].

90

PCU PWB EEPROM read/write error.

91

PCU PWB EEPROM check sum error

U6

00

PCU-Desk communication trouble

01

Tray 1 lift motor trouble

02

Tray 2 lift motor trouble

03

Tray 3 lift motor trouble

10

Desk transport motor trouble

50

Desk incompatibility trouble

U7

50

Communication trouble between main unit and vendor control

51

LCC-Main unit combination trouble

UC

02

CPT-ASIC abnormality

20

Document control module trouble

SHARP

JOB LOG ERROR CODES

41

PRINTER

Error

Job Log / Status Monitor Message

Comment

0101

Print job is complete.

0102

Print and store job is complete.

0103

Store job is complete.

0104

Print job is complete.

（Account code exceeded the limit)

0201

The requested job could not be completed

correctly, due to the following reason:

(Hard disk full or memory full)

0202

(Hard disk full or memory full)

0203

(Staple: Incorrect paper size)

0204

(Staple: No function)

0205

(Staple: Failure)

0206

(Staple: Prohibited).

0207

(Staple: Too many pages)

0208

(Staple: Incorrect setting parameter)

020F

(Selected output tray: Incorrect paper size)

0210

(Selected output tray: Prohibited)

Please ask your administrator.

0211

(Selected output tray: Failure) Please ask your administrator.

0212

(Selected output tray: No function)

0213

(2-sided printing: Incorrect paper size)

0214

0215

(2-sided printing: Failure)

Please ask your administrator.

0216

(2-sided printing :Prohibited)

Please ask your administrator.

0217

(2-sided printing: No function)

0218

The requested job is printed, but could not

be stored due to the following reason:

(Retention printing: Hard disk full or memory full)

0219

(Retention printing: No. of jobs exceeded the

limit)

021A

The requested job could not be completed

correctly due to the following reason:

(Incorrect account number)

021B

(Selected input tray: Incorrect paper size)

021C

(Selected input tray: No function)

021D

(Selected input tray :Prohibited)

021E

(Memory full)

0222

(2-sided printing: Out of order)

0223

(2-sided printing: Prohibited)

0224

(2-sided printing: No function)

0225

(Other error)

0226

(Data loss error)Please check page protection

setting of the driver settings.

0227

(Account code exceeded the limit)

0228

(Carbon Copy: Incorrect setting parameter)

022B

(Covers/Inserts: Incorrect setting parameter)

022C

(Tandem Printing: Incorrect setting parameter)

022D

(Tandem Printing: Not setting)

022E

The requested job is printed, but could not

be stored because:-

(Document filing: Selected folder does not exist)

022F

(Document filing: Incorrect folder password)

0230

(Document filing: No. of jobs exceeded the limit)

JOB LOG ERROR CODES

SHARP

42

Error

Job Log / Status Monitor Message

Comment

0231

The requested job is printed, but could not

be stored because:-

(Document filing: Selected folder does not exist).

0232

The requested job is printed, but could not

be stored in the selected folder because:

(Document filing: Selected folder does not

exist)The job is stored to the default folder.

0233

(Inserter: Incorrect output tray selection)

0236

The requested job could not be completed

correctly due to the following reason:

(Covers/Inserts: Prohibited)

0237

The requested job is printed, but could not

be stored in the selected folder because:-

(Document filing: Incorrect folder password)

The job is stored to the default folder.

0238

The requested job could not be stored in

the selected folder because:-

(Document filing: Incorrect folder password)

The job is stored to the default folder.

0239

The requested job is printed, but could not

be stored due to the following reason:

(Disabling of Quick File Mode)

023A

(Disabling of Sharing Mode)

023B

(Disabling of Confidential Mode)

023C

(Disabling of Storing to the selected folder)

023D

(Disabling of Document Filing)

023E

(Disabling of Print Jobs Other Than Hold Job)

023F

The requested job is stored in "Quick File" folder, but could not be printed because:-

(Disabling of Print Jobs Other Than Hold Job)

0240

The requested job is printed, but could not

be stored due to the following reason:

(Retention printing: Prohibited)

0241

The requested job could not be completed

correctly, due to the following reason:

(Offset: Disabled)

0242

The requested job is stored, but could not

be printed due to the following reason:

(Offset: Disabled)

0243

(Disabling of printing)

0244

The requested job is printed, but the

following phenomenon occurred:

(Invalid user)

0245

The requested job is stored, but the

following phenomenon occurred:

(Invalid user)

0246

The requested job is printed, but the

following phenomenon occurred:

(Number of allowed pages exceeds the limit)

0247

(Print quality: Setting parameter modified)

0248

The requested job is stored, but the

following phenomenon occurred:

(Print quality: Setting parameter modified)

0249

The requested job could not be completed

correctly due to the following reason:

(Colour mode: Disabling of full colour)

024A

(Colour mode: Disabling of Black and White)

024B

(Only 2-sided print approved)

024C

(Only 1-sided print approved)

024D

Colour of Document control function has

been changed on the specified job.

(Colour setting of Document control function:

Allow User to select the Print Colour is disabled)

024E

Document control function has been

enabled automatically on the specified job.

(Print setting of Document control function:

Always print)

024F

Document control function has been

cancelled on the specified job, for the

following reason.

(Document control print function: Not printing)

0250

(Data Security Kit is not installed)

0251

The requested job could not be completed

correctly due to the following reason:

(Folding Unit: Incorrect paper size)

0252

0257

The requested job could not be completed

correctly due to the following reason

(Incorrect paper size)

0258

(Incorrect paper type)

0259

(Tandem Printing: Busy)

025A

(Staple: Slant staple cannot be used)

SHARP

JOB LOG ERROR CODES

43

Error

Job Log / Status Monitor Message

Comment

0301

The requested job was interrupted due to

the following reason:

(No paper)

0302

(No toner)

0303

(Cover open)

0304

(Paper jammed)

0305

The requested job was interrupted due to

the following reason:

(No staple)

0306

(Replace consumables)

0307

(Staple: Too many pages)

0308

(Staple: Change paper size)

030B

(Selected input tray: No function)

030C

(Selected input tray: Prohibited)

030D

(Selected output tray: Failure)

030E

(Selected output tray: Full of paper)

030F

(Selected output tray: Prohibited or failure)

0310

(Selected output tray: No function)

0311

(Manual-feed printing) Insert paper in Bypass tray

0312

(Off-line)

0313

(Printer error) Please ask your administrator.

0314

0315

0316

0317

(Account code exceeded the limit)

0319

(Staple jammed)

031B

(Selected paper cannot be used)

031C

(Input Tray: Open)

031D

(Finisher: Off-line)

031F

(Document filing: Incorrect folder password)

0320

(Number of allowed pages exceeded the limit)

0321

(Print quality: Conflict of setting parameter)

0322

(No staple unit)

0326

(Staple Compiler: Not empty)

0327

(Incorrect paper type)

0328

(Staple: Slant staple cannot be used)

0329

(Staple Compiler: Not empty)

0330

(Staple Compiler: Not empty)

0404

(2-sided printing: Failure)

0405

(2-sided printing :Prohibited)

0406

(2-sided printing: No function)

0407

(Retention printing: Hard disk full or memory full)

0408

(Retention printing: No of jobs exceeded the limit)

0409

(Incorrect account number)

040A

(Selected output tray: Prohibited)

040B

(Retention printing: No function)

040C

(Other error)

040D

(PS is not available) Please check the print driver.

040E

(Account code exceeded the limit)

040F

(Selected input tray: No function)

JOB LOG ERROR CODES

SHARP

44

Error

Job Log / Status Monitor Message

Comment

0410

The requested job was interrupted due to

the following reason:

(Selected input tray: Prohibited)

0411

(Staple: Too many pages)

0413

(Incorrect setting parameter)

0414

(Data format is not supported)

0415

(Storage: Full)

0416

(Selected paper cannot be used)

0417

(Carbon Copy: Incorrect setting parameter)

0418

(Covers/Inserts: Incorrect setting parameter)

0419

(Document filing: Selected folder does not exist)

041A

(Document filing: Incorrect folder password)

041B

(Document filing: No. of jobs exceeded the limit)

041F

(Covers/Inserts: Prohibited)

0420

(Output tray: Prohibited or failure)

0421

(Disabling of Sharing Mode)

0422

(Disabling of Confidential Mode)

0423

(Disabling of Storing to the selected folder)

0424

The requested job was cancelled due to the

following reason:

(Disabling of Document Filing)

0425

(Disabling of Print Jobs other Than Hold Job)

0426

(Disabling of Print Jobs other Than Hold Job and

Disabling of Sharing Mode)

0427

(Disabling of Print Jobs other Than Hold Job and

Disabling of Confidential Mode)

0428

(Disabling of Print Jobs other Than Hold Job and

Disabling of Storing to the selected folder)

0429

(Disabling of Print Jobs other Than Hold Job and

Disabling of Document Filing)

042A

(Disabling of Print Jobs other Than Hold Job and

Disabling of Quick File Mode)

042B

(Retention printing: Prohibited)

042C

(Hard disk full or memory full)

042D

(Offset: Disabled)

042E

(Disabling of printing)

042F

(Invalid user)

0430

(Number of allowable pages exceeded the limit)

0431

(Print quality: Conflict of setting parameter)

0432

(PCL is not available) Check the printer driver.

0433

(SPLC is not available) Check the printer driver.

0434

(PDF is not available) Check the printer driver.

0435

You don't have the authority to use this

function. The requested job was cancelled

due to the following reason:

(Colour mode: Disabling of full colour)

0436

(Colour mode: Disabling of B/W)

0437

(Colour mode: Disabling of B/W and full colour)

0438

(Only 2-sided print approved)

0439

(1-sided/2-sided print disabled)

043A

The requested job was cancelled due to the

following reason:

(Staple: Prohibited)

0440

(B/W or Auto job is sent when Document control

pattern is set to always print in colour.)

0445

(Incorrect paper size)

SHARP

JOB LOG ERROR CODES

45

Error

Job Log / Status Monitor Message

Comment

0446

The requested job was cancelled due to the

following reason:

(Incorrect paper type)

0447

(Staple: Slant staple cannot be used)

0448

(Tandem Printing: Disabling of Slave M/C Mode

0449

(Colour mode: Disabling of 3 colour)

044A

(Colour mode: Disabling of 2 colour)

044B

(Colour mode: Disabling of Single colour)

044C

(XPS is not available): Please check your printer

0501

Your job has been cancelled by user.

0502

Your store job has been deleted by user

JAM CAUSE CODES

SHARP

46

Sensor Location:

MX-FN12 Finisher:

MX-B382 Scanner & RSPF

MX-B382, MX-B382P Engine

SHARP

JAM CAUSE CODES

47

ENGINE & DESK

Code

Description

Code

Description

APPD1_N

APPD1 not-reached JAM

PPD1_N2

PPD1 not-reached JAM

(Paper feed tray upper stage)

APPD1_S

APPD1 remaining JAM

PPD1_N3

PPD1 not-reached JAM

(Paper feed tray middle stage)

APPD2_N

APPD2 not-reached JAM

PPD1_N4

PPD1 not-reached JAM

(Paper feed tray lower stage)

APPD2_S

APPD2 remaining JAM

PPD1_NM

PPD1 not-reached JAM

(Manual feed tray)

CPFD1_S1

CPFD1 remaining JAM

(Machine cassette)

PPD1_NA

PPD1 not-reached JAM

(ADU again)

CPFD1_N2

CPFD1 not-reached JAM

(Paper feed tray upper stage)

PPD1_S1

PPD1 remaining JAM

(Machine cassette)

CPFD1_N3

CPFD1 not-reached JAM

(Paper feed tray middle stage)

PPD1_S2

PPD1 remaining JAM

(Paper feed tray upper stage)

CPFD1_N4

CPFD1 not-reached JAM

(Paper feed tray lower stage)

PPD1_S3

PPD1 remaining JAM

(Paper feed tray middle stage)

CPFD1_S2

CPFD1 remaining JAM

(Paper feed tray upper stage)

PPD1_S4

PPD1 remaining JAM

(Paper feed tray lower stage)

CPFD1_S3

CPFD1 remaining JAM

(Paper feed tray middle stage)

PPD1_SM

PPD1 remaining JAM

(Manual feed tray)

CPFD1_S4

CPFD1 remaining JAM

(Paper feed tray lower stage)

PPD1_SA

PPD1 remaining JAM

(ADU again)

CPFD1_DESK

CPFD1 JAM

(Paper feed tray

communication abnormality

detection)

PPD2_N1

PPD2 not-reached JAM

(Machine cassette)

DPFD1_S2

DPFD1 remaining JAM

(Paper feed tray upper stage)

PPD2_N2

PPD2 not-reached JAM

(Paper feed tray upper stage)

DPFD1_N3

DPFD1 not-reached JAM

(Paper feed tray middle stage)

PPD2_N3

PPD2 not-reached JAM

(Paper feed tray middle stage)

DPFD2_S3

DPFD2 remaining JAM

(Paper feed tray middle stage)

PPD2_N4

PPD2 not-reached JAM

(Paper feed tray lower stage)

DPFD1_N4

DPFD1 not-reached JAM

(Paper feed tray lower stage)

PPD2_NM

PPD2 not-reached JAM

(Manual feed tray)

DPFD1_S3

DPFD1 remaining JAM

(Paper feed tray middle stage)

PPD2_NA

PPD2 not-reached JAM

(ADU)

DPFD1_S4

DPFD1 remaining JAM

(Paper feed tray lower stage)

PPD2_S1

PPD2 remaining JAM

(Machine cassette)

DPFD2_N4

DPFD2 not-reached JAM

(Paper feed tray lower stage)

PPD2_S2

PPD2 remaining JAM

(Paper feed tray upper stage)

DPFD2_S4

DPFD2 remaining JAM

(Paper feed tray lower stage)

PPD2_S3

PPD2 remaining JAM

(Paper feed tray middle stage)

DPFD3_S4

DPFD3 remaining JAM

(Paper feed tray lower stage)

PPD2_S4

PPD2 remaining JAM

(Paper feed tray lower stage)

ICU_REQ

Control error JAM

PPD2_SM

PPD2 remaining JAM

(Manual feed tray)

MFT

Manual feed paper feed JAM

(PPD1 not-reached)

PPD2_SA

PPD2 remaining JAM

(ADU again)

PPD1_N1

PPD1 not-reached JAM

(Machine cassette)

PPD2_PRI

PPD2 JAM

(Image preparation wait timeout)

JAM CAUSE CODES

SHARP

48

ENGINE & DESK

Code

Description

Code

Description

PPD2_DRUM

PPD2 JAM

(Drum lock detection)

POD2_S

POD2 remaining JAM

POD1_N

POD1 not-reached JAM

TRAY1

Cassette 1 paper feed JAM

(CPFD1 not-reached JAM)

POD1_S

POD1 remaining JAM

TRAY2

Cassette 2 paper feed JAM

(Paper feed tray upper stage)

POD1_FUS

POD1 JAM

(Detection of twining to fusing)

TRAY3

Cassette 3 paper feed JAM

(Paper feed tray middle stage)

POD2_N

POD2 not-reached JAM

TRAY4

Cassette 4 paper feed JAM

(Paper feed tray lower stage)

DOCUMENT FEEDER

STOP_JAM

Control error JAM

SPSD_SCN

Control error JAM

SPPD1_N

SPPD1 not-reached JAM

P_SHORT

Short-size document JAM

SPPD1_S

SPPD1 remaining JAM

SDFS_S

Double feed detection /JAM

SPPD2_N

SPPD2 not-reached JAM

SIZE_ILG

Size illegal JAM

SPPD2_S

SPPD2 remaining JAM

FINISHER

FPPD1_N

Finisher inlet port not-

reached JAM

FSTPD_S

Finisher paper exit remaining

JAM

FPPD1_S

Finisher inlet port remaining

JAM

FPRD_N

Finisher compiler not-reached

JAM

FSTPLJ

Staple JAM

FPRD_S

Finisher compiler remaining JAM

FIN_TIME

Finisher paper fast delivery

JAM

MTR_ILG

Motor driver trouble JAM

FSTPD_N

Finisher paper exit not-

reached JAM

PPD2_FIN

PPD2 JAM

(Finisher communication

abnormality detection)

SHARP

REPAIR HINTS

49

SPECIFICATION

Model

Symptom

Advice

ALL

Is it possible to configure the MFP to

send an email alert when the toner remaining quantity reaches 25% or

less (instead of 5% or less)?

Within Simulation 26-69, change the value of E from 1

to 0: 0 = Email alert is sent when "Toner Low" message is displayed (approx. 25% or less toner remaining). 1 = Email alert is sent near toner end (5% or less toner remaining) - Default Setting.

GENERAL

MX-B382

Finisher tray Not selected message

When trying to copy the display advises "Finisher tray

Not selected".

Check Tray settings are set to Auto AB not Auto inch

FINISHER

MX-FN12

Intermittent POD1_S jam in duplex only when the MXFN12 is installed.

POD_1S jam would occur after the 1st side was printed

and entering the finisher to continue with the 2nd side.

If the paper entry gate solenoid is not fixed in the right

position, the stroke distance of the solenoid becomes

short therefore, the paper entry gate cannot be fully

opened and then catch a paper in the 2nd side printing.

MXFN12 not stacking properly in

staple mode.

Check if the delivery rear edge sheets that are attached

on the delivery upper PG are deformed – remove.

Also upgrade the Finisher firmware to v01.02.F0

(or higher)

FPPD1_S or POD2_S jams within the

inner finisher.

What is the part code for the MXFN12

staple cartridge holder?

MXFN12: 0JPCRT590N-S/

PRINTER

MX-B382

MX-B382P

Zeroconfig appears on NIC status page

Conflicting IP Address with another device/pc on the

network – re-assign IP Address.

Incorrect orientation when printing

mixed size originals from Microsoft

Word.

Change the following soft switch control:-

Sim 55-03 SW3-6, Change from 0 to 1 0 = Does not process mixed originals of 1 sided/2 sided within a print job [default]. 1 = Processes mixed originals within a print job.

Can the Ethernet speed of the MX

series be fixed?

To fix the Ethernet speed, enter Sim 55-03 and change

SoftSW 6 as follows:-

SW6-1 Auto-Negotiation

 0 = Enable, 1 = Disable

SW6-2: Link Speed (when auto-negotiation is Disabled)

 0 = 100Base TX, 1 = 10Base T

SW6-3: Duplex Mode (when auto-negotiation is Disabled)

 0 = Full, 1 = Half

SW6-4: Link Speed (for 10/100 or 1000Base setting)

 0 = 10/100Base TX, 1 = 1000Base T

REPAIR HINTS

SHARP

50

IMAGE SEND

MX-B382

How to scan to Office 365 email from

Sharp MFP?

Check the following settings under Network Settings ->

Service Settings -> SMTP

Primary Server: smtp.office365.com

Port Number: 587

Reply Email Address: ****@onmicrosoft.com

SSL: ON

SMTP Authentication: ON

User Name should be same as the Reply Email Address.

Note: IMAP is not supported on the current Sharp MFPs

therefore only SMTP protocol can be used.

The correct port for SMTP with SSL enabled is 587 for

Office 365 email.

Scan to Email fails when using

hotmail.com or outlook.com

As Microsoft will not accept any email that is not

RFC5322 compliant, the sending email must have a

name and valid email address in the header therefore,

when configuring SMTP settings on the MFP, make sure

to add a Name & Email Address in the Default Send Set

menu (under System Settings\Image Send

Settings\Scan Settings).

Scanned TIF images cannot be opened

using Windows Fax viewer

As default, the scanned data for the models listed is set

to Greyscale (JPEG compression/ 8bit image) which is

currently unsupported using Windows Fax viewer.

To view TIF images using Windows Fax viewer,

implement one of the following workarounds:-

1. Change the Standard Colour Mode setting of the scanner (Recommended).

From System Settings > Image Send Settings > Scan

Settings > Other Settings > Default Colour Mode

Settings; Change "Greyscale" to "Mono2".

2. Before sending, manually change the Colour Mode to Mono2 before executing the job and scanning the

originals.

MX-B382 MX-FXX3

When sending a FAX, the MFP

requests the FAX number again

Disable FAX Destination Confirmation, using one of the

following methods:-

From System Settings Menu (Web Page):-

Select Image Send Settings - Fax Settings and uncheck

Fax Dest. Confirmation mode.

From MFP Operation Panel:-

Select Image Send Settings - Fax Settings - Fax Default

Settings and uncheck Fax Dest. Confirmation Mode.

Unable to send a Fax - Machine

indicates extension phone off hook

when using PABX.

On some PABX, the line voltage may be low enough for

the machine to think that an extension phone is off

hook. This is usually indicated with the telephone

symbol appearing on the display.

Change soft switch 83, Bit 8 from 1 to 0 .

This disables this detection.

SHARP

REPAIR HINTS

51

IMAGE SEND (Cont’d)

MX-B382 MX-FXX3

Is it possible to pre-programme the

PBX number required to obtain an

outside line, in order to use a common

or global (LDAP) address book when

sending a fax?

To preset the PBX number to obtain an outside line when sending a fax, change the following soft switch control:-

1. Enter SIM66-01

2. Enable PBX Setting from OFF to ID NUMBER by changing SW68, Bit 7 & 8 from 00 to 10.

3. Enter the binary value for the number required for an outside line using SIM 66-01, SW69 bit 1 to 4:-

For example, set SW69 bit 1-4 from 0000 to 1001 to dial 9.

DATA SECURITY KIT

MX-FR26U MX-B382P

MODEL NOT MATCH error after

installing the MX-FR26U Data Security

Kit

This error is caused by a DSK Boot Rom defect.

Download corrective DSK Firmware from the support

website (Repair Hints) and perform an emergency

update procedure.

SHARPDESK MOBILE

MX-B382

Unable to connect to Office 365 email

account when using Sharpdesk Mobile

v2.0

When using Office 365, you need to specify the

following information within Email Server Settings on

Sharpdesk Mobile:-

Hostname: m.outlook.com

Port Number: 993

SSL: ON

Which options are required when

using Sharpdesk Mobile via a wireless

access point?

None.

SharpDesk Mobile is not displayed

within the Windows Store Search

Results.

The SharpDesk Mobile application is not displayed

when searched from the Windows Store if your mobile

device’s language setting is set to one of the languages

that Sharpdesk mobile does not support.

Change your language to English (US) or English

(Australia) and then re-search.

TECHNICAL BULLETIN INDEX

SHARP

52

Note: Excludes Part Change/Correction Information.

Reference

Description

Model

MFP Model

COP2255

Serial Number Identification

All

COP2228

EEPROM handling

All

COP2193

Measures to reinforce the mounting sections of Hinge Assy R in ADF frame.

All

COP2150

Measures against toner smudge on the paper

All

COP2099

Staple Unit & Staple Cartridge listing

MX-FN12

COP2087

Sharp Remote Device Manager [SRDM] v1.5

All

COP2054

Rom version upgrade (including revision history)

All

COP2044

Registry growth when using an auto created printer under a Citrix or terminal services environment.

All

COP1984

Measures to improve the F/R density unevenness

All

COP1950

Sharp Remote Device Manager [SRDM] v1.3

All

COP1943

Change of Heat roller stopper [Fuser]

MX-B382

COP1915

Tentative measures against contact problem of 7 inch LCD connector

MX-B382

COP1843

Change of HDD type

MX-B382

COP1839

F2-64/65/66/67 Trouble code

All

COP1827

CPFD1_S or CPFD1_N paper jam, due to the CPFC clutch sliding within the paper feed drive unit.

All

COP1826

Scan to OSX10.7 using FTP

MX-B382

COP1815

Measures to prevent envelopes from creasing

All

COP1814

Configuring ID card with internal user control

MX-B382

COP1793

Measures against lines on copy due to dust contamination on PGM mirrors within LSU

MX-B382

COP1765

Sharp Remote Device Manager (SRDM) v1.1

All

COP1732

Rom version upgrade (including revision history)

MX-FR26U

COP1722

Contact problems of the drum presence detect spring plate A/B

MX-B382

COP1702

Service manual revision

MX-B382

COP1700

Sharp Remote Device Manager (SRDM)

MX-B382

COP1589

Rom version upgrade

MX-FN12

COP1566

Improvement against double feeding from the desk units

MX-CSX1/2

COP1498

Improvement of inner finisher - FPP1_N jams

MX-FN12

COP1455

Rom Version Upgrade

MX-FXX3

COP1448

FPPD1_S or POD2_S jams within the inner finisher

MX-FN12

COP1441

FPRD_S jam (Finisher compiler remaining jam) when using B5 paper size

MX-FN12

COP1426

Rom version upgrade

MX-CSX1

Printer

MPN009

Change of Heat roller stopper [Fuser]

MX-B382P

MPN008

Change of HDD unit

MX-B382P

MPN007

Rom version upgrade (including revision history)

MX-FR31U

MPN006

Rom version upgrade (including revision history)

MX-B382P

MPN005

Measures to prevent envelopes from creasing

MX-B382P

SHARP

DOCUMENT REFERENCE

53

Operating System Support Reference:

GDI

Graphic Display Interface.

SPLC

Sharp Printer Language Control (GDI).

-

Sharp Advanced Printing Language (GDI)

PCL

Printer Command Language

PS

Postscript 3

PPD

Postscript Printer Description.

GPD

Generic Printer Description (PCL).

XPS

XML Paper Specification (Page Description Language)

SRDM

Sharp Remote Device Manager



Print Driver / Application / Operation are available and supported.



Windows Vista/2008 or Windows 7 Drivers / Application are supported.

Print Driver / Application / Operation are not available or supported under Windows OS.

Print Driver / Application / Operation are not available or supported under Apple OSX.

WSUS

Digitally Certified Print Driver is installed automatically using Plug & Play via Windows Update server.

WHQL

WHQL (Windows Hardware Quality Lab) Digitally Certified Print Driver for specified Windows Operating System is supported.

09/15

Current Release/Support Schedule - Month/Year [English only].

Note: Release schedule is subject to change without prior notice.

Useful Links (Web Addresses):

Support Website:

MFP Firmware Service Documentation Print Drivers Utility Software - www.sharp.net.au

Product Information: (Document Solution Centre): - http://training.sharp.net.au/dsc/

Product Key Registration:- https://dse-pub.sharp.co.jp/key/

User Name: keyuser Password: key000323

Information contained within this guide is subject to change without prior notice.

This Handy Guide is not a substitute for the official Sharp Service manuals.

It is for use by Sharp qualified service technicians with the intention of improving

the efficiency of Sharp MFP Devices.

All the latest fault finding information, firmware and printer drivers

can be found on the SHARP Support Website.

NOTES

SHARP

54