Sharp MX-5500N,MX-6200N,MX-7000N Troubleshooting Manual

DIGITAL FULL COLOUR MULTIFUNCTIONAL SYSTEM

TroubleshootingTroubleshooting

MODEL:

MX-5500N MX-6200N MX-7000N

In the unlikely event of you experiencing a problem with this product, please refer to this manual before requesting service.

The contents of this manual are grouped by situation. The chapters of the manual appear on the cover.

REMOVING MISFEEDS

COPYING

PRINTING

FACSIMILE

SCANNING

DOCUMENT FILING

Keep this manual close at hand for reference whenever needed.

INSTALLATION

OTHER PROBLEMS

Problems related to machine operation Problems related to paper feeding and output Problems related to quality / print results Problems related to peripheral device Other problems Alarm display of the inserter Illustration of the machine

About this manual

This manual provides solutions to possible problems in a question and answer format. The questions are grouped into the chapters "REMOVING MISFEEDS", "COPYING", "PRINTING", "FACSIMILE", "SCANNING", "DOCUMENT FILING", "INSTALLATION", and "OTHER PROBLEMS". Locate the question that relates to your problem and use the answer to help correct the situation. If you are unable to solve a problem using this manual, please contact your dealer or nearest authorised service representative.

Conventions used in this manual

• System settings Descriptions of system settings similar to the following example appear in this manual. Example: ➞ System Settings (Administrator) > "Copy Function Settings" > "Other Settings" > "Rotation Copy Setting" > This is an abbreviated description of the procedure for selecting the setting. ">" indicates the setting sequence and indicates the state of the setting after it has been enabled. Use these descriptions as a quick manual to help you configure the settings. (For detailed explanations of the system settings, see the System Settings Guide.)

• References to other sections Some of the explanations in this manual refer to other pages or other manuals.

☞

Example: Refer to these pages as well to help solve your problem.

Please note

• For information on installing the drivers and software cited in this manual, please refer to the Software Setup Guide.

• For information on your operating system, please refer to your operating system manual or the online Help function.

• The explanations of screens and procedures in this manual are primarily for Windows Mac OS X v10.4 in Macintosh environments. The screens may vary depending on the version of the operating system.

• Wherever "MX-xxxx" appears in this manual, please substitute your model name for "xxxx".

• Considerable care has been taken in preparing this manual. If you have any comments or concerns about the manual, please contact your dealer or nearest authorised service representative.

• This product has undergone strict quality control and inspection procedures. In the unlikely event that a defect or other problem is discovered, please contact your dealer or nearest authorised service representative.

• Aside from instances provided for by law, SHARP is not responsible for failures occurring during the use of the product or its options, or failures due to incorrect operation of the product and its options, or other failures, or for any damage that occurs due to use of the product.

Illustration of the machine (A) (page 44)

XP in Windows® environments, and

Warning

• Reproduction, adaptation or translation of the contents of the manual without prior written permission is prohibited, except as allowed under copyright laws.

• All information in this manual is subject to change without notice.

Illustrations and the operation panel and touch panel shown in this manual

The peripheral devices are generally optional, however, some models include certain peripheral devices as standard equipment. The explanations in this manual assume that a saddle stitch finisher, punch module, and inserter are installed on the machine. For some functions and procedures, the explanations assume that devices other than the above are installed.

The display screens, messages, and key names shown in the manual may differ from those on the actual machine due to product improvements and modifications.

Manuals provided with the machine

This manual provides solutions to possible problems. For the detailed procedures for using the machine, see the following manuals.

Printed manuals

Manual name Contents

Safety Guide

Software Setup Guide

Quick Start Guide

Troubleshooting (This manual)

This manual contains instructions for using the machine safely and lists the specifications of the machine and its peripheral devices.

This manual explains how to install the software and configure settings to use the machine as a printer or scanner.

This manual provides easy-to-understand explanations of all the functions of the machine in a single volume. Detailed explanations of each of the functions can be found in the manuals in PDF format.

This manual explains how to remove paper misfeeds and provides answers to frequently asked questions regarding the operation of the machine in each mode. Refer to this manual when you have difficulty using the machine.

Operation manuals in PDF format

The manuals in PDF format provide detailed explanations of the procedures for using the machine in each mode. To view the PDF manuals, download them from the hard drive in the machine. The procedure for downloading the manuals is explained in "How to download the manuals in PDF format" in the Quick Start Guide.

Manual name Contents

User's Guide

Copier Guide This manual provides detailed explanations of the procedures for using the copy function.

Printer Guide This manual provides detailed explanations of the procedures for using the printer function.

This manual provides information, such as basic operation procedures, how to load paper, and machine maintenance.

Facsimile Guide This manual provides detailed explanations of the procedures for using the fax function.

Scanner Guide

Document Filing Guide

System Settings Guide

This manual provides detailed explanations of the procedures for using the scanner function and the Internet fax function.

This manual provides detailed explanations of the procedures for using the document filing function. The document filing function allows you to save the document data of a copy or fax job, or the data of a print job, as a file on the machine's hard drive. The file can be called up as needed.

This manual explains the "System Settings", which are used to configure a variety of parameters to suit the aims and the needs of your workplace. Current settings can be displayed or printed out from the "System Settings".

Icons used in the manuals

The icons in the manuals indicate the following types of information:

Caution

This alerts you to a situation where there is a risk of human injury or property damage.

REMOVING MISFEEDS

This chapter explains what to do when a paper misfeed occurs in the machine.

Removing misfeeds

When a paper misfeed occurs, "A misfeed has occurred." appears in the touch panel and printing stops. In this event, touch the [Information] key in the touch panel. When the key is touched, instructions for removing the misfeed will appear. Follow the instructions. (The approximate locations of possible misfeeds are indicated by blinking marks as shown below.)

A misfeed has occurred. Turning M/C off now causes data loss.

Information

Misfeed location

Caution

The fusing unit is hot. Take care not to burn yourself when removing a misfeed.

• When removing misfed paper, do not touch or damage the transfer belt.

• Carefully pull the paper out without tearing it.

• A misfeed may have occurred inside the machine. Check carefully and remove the misfeed.

• If the paper tears, be sure to remove all pieces from the machine.

Fusing unit

Transfer belt

Paper misfeed illustrations

If you require more information when reading the instructions in the touch panel, see the paper misfeed illustrations on the following pages. Refer to the illustration below and then go to the appropriate illustration (1 to 14) for your situation.

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(1)-(2): page 4, (3)-(5): page 5, (6)-(10): page 6, (11)-(14): page 7

(1)

(2)

(3) (4) (5) (6)

(14)

(11) (12)

(7)

(8) (9)

(10)

(13)

(1) Paper misfeed in the finisher / saddle stitch

finisher

Open the top cover and remove the misfed paper.

Paper misfeed in the transport area and the output area (the saddle stitch unit)

Open the front cover.

Rotate roller knob (A) until it no longer turns.

(A)

Push and rotate knob (B) and remove the misfed paper.

(B)

Move lever (A) to the right

(A)

and remove the misfed paper. Release the lever and it will return to the original position by a spring.

Move lever (B) to the right and remove the misfed paper. Return the lever to the original position after

(B)

removing the misfed paper.

(2) Paper misfeed in the punch module

Turn knob as shown in the illustration.

Open the top cover and remove the misfed paper.

If the paper cannot be removed by opening the top cover, open the punch module cover and remove the paper.

(3) Paper misfeed in the inserter

While pulling the lever, slide the inserter to the left until it stops.

Open the automatic document feeder. Rotate the transfer roller in the direction of the arrow and remove the original.

Press switch A to release the cover lock and remove the misfed original.

After removing the original, be sure to attach the cover securely.

Open the top cover and remove the misfed paper.

Raise the paper guide lever and remove the misfed paper.

After removing the misfeed, open and close the automatic document feeder (or the document feeding area cover) to clear the misfeed display from the touch panel.

(5) Paper misfeed in the paper pass unit

Open the front cover (upper) and pull out the paper pass unit.

Open the paper pass unit cover and remove the misfed paper.

(4) Original misfeed

Open the document feeding area cover and remove the misfed originals.

Check the paper reversing section inside the tray and remove any misfed paper. (A misfeed has occurred inside the machine. Look inside to check.)

(6) Paper misfeed in the fusing unit

Rotate knob and remove the misfed paper.

Caution

The fusing unit is hot. Take care not to burn yourself. (Do not touch any metal parts.)

Unfused toner may remain on the paper that is removed. Take care that it does not soil your hands or clothing.

(9) Paper misfeed in the bypass tray

(10) Paper misfeed in the large capacity tray

Open the top cover and remove the misfed paper.

When using the MX-LCX2

Pull out the tray and remove the misfed paper.

(7) Paper misfeed in the right tray

(8) Paper misfeed in the duplex unit

Open the paper reversing section cover and remove the misfed paper.

When using the MX-LCX3

Before pulling the tray out, press the operation button. The operation button indicator will blink and the tray's paper table will descend. When the operation button indicator turns off, pull out the tray.

Pull out the tray and remove the misfed paper.

(11) Paper misfeed in the transport area

Turn roller rotating knob in the direction of the arrow to remove the misfed paper.

(13) Paper misfeed in tray 2 to tray 4 (side)

While holding the lever, open the transport area cover.

(12) Paper misfeed in tray 1 to tray 4 (in the tray)

Pull out the tray gently until it stops and remove the misfed paper.

Be sure to check the following points before pulling the tray out. If you pull the tray out without checking, you may tear misfed paper and make it more difficult to remove the pieces that remain in the machine.

Before removing the misfed paper in tray 1...

Check if there is a paper misfed in the transport area.

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(11) Paper misfeed in the transport area

Before removing the misfed paper in tray 2 to 4...

Open the right cover and check if there is a paper misfed.

☞

(13) Paper misfeed in tray 2 to tray 4 (side)

Paper misfeed in the paper guide (tray 1, tray 2)

The misfeed may have occurred inside the machine. Check carefully and remove it. After removing the misfeeds, be sure to close the transport area cover.

(14) Paper misfeed in the output area

COPYING

This chapter provides solutions to possible copying problems. See the following table of contents to locate the appropriate page for your question or problem.

Problems related to copying operation

• Copying does not take place. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

• Auto selection of the colour mode does not take place. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

• Image rotation does not take place. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

• Two-sided copying does not take place.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

• The paper size of a tray cannot be set.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Problems related to copy results

• The image is too light or too dark.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

• Colours are off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

• Part of the image is cut off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

• Copies come out blank. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

•

If you cannot find the item that you are looking for in the above table of contents, see "OTHER PROBLEMS" (page 34).

• If you are unable to solve a problem using the solutions in this manual, switch off the [POWER] key ( ) and the main power switch. Wait at least 10 seconds, and then switch on the main power switch and the [POWER] key ( ) in that order.

* When the LINE indicator is lit or the DATA indicator is lit or blinking, do not switch off the main power switch or unplug

the power plug. This may damage the hard drive or cause the data being stored or received to be lost.

Problems related to copying operation

Problem Point to check Solution

Copying does not take place.

Auto selection of the colour mode does not take place.

Have functions been disabled by the administrator?

Are you using one of the following types of originals?

Black & White is not selected

• Are there colours or colouring in the paper?

Colour is not selected

• The colour in the original is very light.

• The colour in the original is very dark, almost black.

• Is only a very small area of the original coloured?

When user authentication is enabled, the functions that you can use may be restricted in your user settings. Check with your administrator.

When the colour mode is set to "Auto", the machine detects whether the original is black and white or colour when the [COLOUR START] key ( ) is pressed. However, when an original similar to one of those at left is used, automatic detection may not give the correct result. In this event, specify the colour mode manually.

Problem Point to check Solution

Image rotation does not take place.

Two-sided copying does not take place.

Did you select the paper size or copy ratio manually?

Are you copying using settings that do not allow rotate copying?

Is "Rotation Copy Setting" disabled in the system settings (administrator)?

Does the paper type setting of the selected tray specify a type of paper that cannot be used for two-sided copying?

Are you using a special size or type of paper?

Copy using automatic paper selection and automatic ratio selection.

Rotate copying can generally be combined with other special modes, however, some combinations are not possible. If a prohibited combination is selected, a message will appear in the touch panel.

Check with your administrator. If you are the administrator, enable "Rotation Copy Setting".

➞ System Settings (Administrator) > "Copy Function

Settings" > "Other Settings" > "Rotation Copy Setting" >

Check "Tray Settings" in the system settings. If the [Disable Duplex] checkbox is selected , two-sided copying using that tray will not be possible. Change the paper type setting to a type that can be used for two-sided printing.

➞ System Settings > "Paper Tray Settings" > "Tray

Settings" > "Change"

For the paper types and sizes that can be used for two-sided copying, see "SPECIFICATIONS" in the Safety Guide.

The paper size of a tray cannot be set.

Are you copying using settings that do not allow two-sided copying?

Have functions been disabled by the administrator?

Two-sided copying can generally be combined with other special modes, however, some combinations are not possible. If a prohibited combination is selected, a message will appear in the touch panel.

Some functions may have been disabled in the system settings (administrator). Check with your administrator. When user authentication is enabled, the functions that you can use may be restricted in your user settings. Check with your administrator.

Some functions may have been disabled in the system settings (administrator). Check with your administrator.

Problems related to copy results

Problem Point to check Solution

The image is too light or too dark.

Is the image too light or too dark? Select an appropriate exposure mode for the original

being copied and adjust the exposure level manually.

Has an appropriate exposure mode for the original type been selected?

Select one of the following modes depending on the original type.

• Text Use this mode for regular text documents.

• Text/Prtd.Photo This mode provides the best balance for copying an original which contains both text and printed photographs, such as a magazine or catalogue.

• Text/Photo This mode provides the best balance for copying an original which contains both text and photographs, such as a text document with a photo pasted on.

• Printed Photo This mode is best for copying printed photographs, such as photos in a magazine or catalogue.

• Photo Use this mode to copy photos.

• Map This mode is best for copying the light colour shading and fine text found on most maps.

• Light original Use this mode for originals with light pencil writing.

Colours are off. Did you perform "Registration

Adjustment"?

Part of the image is cut off.

Copies come out blank.

Has an appropriate ratio been selected for the original size and paper size?

Are you using an inch size original? When copying an inch size original, specify the original

Is the original placed face up or face down correctly?

Ask your administrator to perform "Registration Adjustment".

➞ System Settings (Administrator) > "Device Control" >

"Other Settings" > "Registration Adjustment" If the colour tones are off, perform "Auto Colour Calibration". (If the colours are still off after calibration, repeating calibration may improve the results.)

➞ System Settings (Administrator) > "Copy Function

Settings" > "Colour Adjustment" > "Auto Colour

Calibration"

Select an appropriate ratio setting.

size manually.

When using the document glass, the original must be placed face down. When using the automatic document feeder, the original must be placed face up.

PRINTING

This chapter provides solutions to possible printing problems. See the following table of contents to locate the appropriate page for your question or problem.

Problems related to printing operation

• Printing does not take place.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

• Colour printing does not take place. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

• Two-sided printing does not take place. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

• A tray, finisher, or other peripheral device installed on the machine cannot be used. . . . . . . . . . . . . . 14

Problems related to print results

• The image is grainy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

• The image is too light or too dark.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

• Colours are off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

• Text and lines are faint and difficult to see.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

• Part of the image is cut off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

• The image is upside down. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

• Many nonsense characters are printed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

•

If you cannot find the item that you are looking for in the above table of contents, see "OTHER PROBLEMS" (page 34).

* When the LINE indicator is lit or the DATA indicator is lit or blinking, do not switch off the main power switch or unplug

the power plug. This may damage the hard drive or cause the data being stored or received to be lost.

Problems related to printing operation

Problem Point to check Solution

Printing does not take place.

Is your computer connected correctly to the machine?

Is the machine connected to the same network (LAN, etc.) as your computer?

Make sure that the cable is connected securely to the LAN connector or the USB connector on your computer and the machine. If you are on a network, check the connections at the hub as well.

☞

Illustration of the machine (P) and (Q) (page 45)

The machine must be connected to the same network as your computer. If you do not know which network the machine is connected to, ask the network administrator.

Problem Point to check Solution

Printing does not take place.

Is the IP address selected correctly? (Windows)

Is AppleTalk active? (Macintosh)

If the machine does not have a permanent IP address (the machine receives an IP address from a DHCP server), printing will not be possible if the IP address changes. Print the "All Custom Setting List" in the system settings and check the IP address of the machine. If the IP address has changed, change the port setting in the printer driver.

➞ System Settings > "List Print (User)" > "All Custom

Setting List"

☞

Software Setup Guide If the IP address changes frequently, it is recommended that a permanent IP address be assigned to the machine.

➞ System Settings (Administrator) > "Network Settings"

In Mac OS X, click [Network] in [System Preferences] and select "Built-in Ethernet" in "Show". Click the [AppleTalk] tab and make sure that [Make AppleTalk Active] is selected. In Mac OS 9.0 to 9.2.2, open the [Chooser] from the Apple menu and make sure that [Active] is selected. Printing is not possible if [Active] is not selected. Ask your administrator to check if "Enable EtherTalk" is enabled in the system settings (administrator). (The factory default setting is "Enable".)

➞ System Settings (Administrator) > "Network Settings"

> "Enable EtherTalk" >

Is "Connect via" set to [Ethernet] for AppleTalk? (Mac OS 9.0-9.2.2)

Is your computer in an unstable state? Printing is sometimes not possible when you run

Is the machine specified correctly in the software application that you are using for printing?

Are the network connection devices operating normally?

Is the I/O timeout setting too short?

Open [AppleTalk] from the [Control Panels] and make sure that [Ethernet] is selected in the "Connect via" menu. Printing is not possible if [Ethernet] is not selected.

multiple applications at once or there is insufficient memory or hard drive space. Restart your computer.

Make sure that the printer driver of the machine is selected in the Print window of the application. If the printer driver does not appear in the list of available printer drivers, it may not be installed correctly. Remove the printer driver and then install it once again.

☞

INSTALLATION (page 31)

Make sure that the routers and other network connection devices are operating correctly. If a device is not powered on or is in an error state, see the manual of the device to correct the problem.

If the I/O timeout setting is too short, errors may occur while writing to the printer. Ask the administrator of the machine to configure an appropriate time in "I/O Timeout".

➞ System Settings (Administrator) > "Printer Settings" >

"Interface Settings" > "I/O Timeout"

Problem Point to check Solution

Printing does not take place.

Colour printing does not take place.

Was a Notice Page printed? A Notice Page will be printed to indicate the cause of the

problem if a print job cannot be performed as specified and the cause is not shown in the display. Read the printed page and take appropriate action. For example, a notice page will be printed in the following situations.

• The print job is too large to fit in memory.

• A function that has been prohibited by the administrator is specified.

* By factory default, Notice Pages are not printed.

Have functions been disabled by the administrator?

Is the colour mode set to "Color"? Select "Automatic" or "Color" for the colour mode

When user authentication is enabled, the functions that you can use may be restricted in your user settings. Check with your administrator.

setting. The colour mode setting is configured as follows: Windows:

On the [Color] tab of the printer driver.

Macintosh:

In the [Color] menu of the print window. (In Mac OS x v10.1.5, in "Color Mode" on the [Color 1]

tab in the [Printer Features] menu.) In Windows, [Black and White Print] can also be selected on the [Main] tab of the printer driver. If you wish to print in colour, make sure that the [Black and White Print] checkbox on the [Main] tab is not selected

Two-sided printing does not take place.

Have functions been disabled by the administrator?

Does the paper type setting of the selected tray specify a type of paper that cannot be used for two-sided printing?

Are you using a special size or type of paper?

Have functions been disabled by the administrator?

When user authentication is enabled, the functions that you can use may be restricted in your user settings. Check with your administrator.

Check "Tray Settings" in the system settings. If the [Disable Duplex] checkbox is selected , two-sided printing using that tray will not be possible. Change the paper type setting to a type that can be used for two-sided printing.

➞ System Settings > "Paper Tray Settings" > "Tray

Settings" > "Change"

For the paper types and sizes that can be used for two-sided printing, see "SPECIFICATIONS" in the Safety Guide.

Problem Point to check Solution

A tray, finisher, or other peripheral device installed on the machine cannot be used.

Have the peripheral devices that are installed on the machine been configured in the printer driver?

Open the printer properties and click the [Auto Configuration] button on the [Configuration] tab. (Windows) * If auto configuration cannot be executed, see the

Problems related to print results

Problem Point to check Solution

The image is grainy. Are the printer driver settings

appropriate for the print job? (Windows)

The image is too light or too dark.

Does the image (particularly a photo) need correction? (Windows)

If you are using the PCL printer driver, you can set the resolution to [600 dpi] or [300 dpi] in the print settings at the time of printing. When you need a very clear image, select [600 dpi]. If you are using the PS printer driver, you can set the resolution to [600x600 dpi] or [1200x600 dpi] (only for black and white printing). The resolution setting is selected in the [Advanced] tab of the printer driver properties window.

Brightness and contrast can be corrected by performing [Color Adjustment] on the [Color] tab of the printer driver. These settings can be used for simple corrections when you do not have image editing software installed on your computer.

Software Setup Guide.

Colours are off. Did you perform "Registration

Adjustment"?

Text and lines are faint and difficult to see.

Was colours data printed in black and white? (Windows)

Ask your administrator to perform "Registration Adjustment".

➞ System Settings (Administrator) > "Device Control" >

➞ System Settings (Administrator) > "Printer Settings" >

"Auto Colour Calibration"

When colour text and lines are printed in black and white, they may become faint and difficult to see. To have colour text or lines (areas) that are faint converted to black, select [Text To Black] or [Vector To Black] on the [Color] tab of the printer driver. (Raster data such as bitmap images cannot be adjusted.)

Problem Point to check Solution

Part of the image is cut off.

The image is upside down.

Does the paper size specified by the job match the size of paper loaded in the tray?

Is the print orientation setting (portrait or landscape) correct?

Are the margins set correctly in the layout settings of the application?

Are you using a type of paper (tab paper, punch paper, etc.) that can only be loaded in a fixed orientation?

Make sure that the paper size setting matches the size of paper loaded in the tray. The paper size setting is selected as follows: Windows:

On the [Paper] tab of the printer driver. If [Fit to Paper Size] is selected, check the loaded paper and the paper size setting.

Macintosh:

In the [Page Setup] menu.

Set the print orientation to match the image. The print orientation is selected as follows: Windows: On the [Main] tab of the printer driver. Macintosh: In the [Page Setup] menu.

If the edge of the image extends outside the printable area of the machine, the edge will be cut off. Select an appropriate paper size and margins in the layout settings of the application.

When the image size and paper size are the same but the orientations are different, the orientation of the image is automatically rotated to match the paper. However, when the paper can only be loaded in a fixed orientation, this may result in the image being printed upside down. In this event, rotate the image 180 degrees before printing. The 180 degree rotation setting is selected as follows: Windows:

On the [Main] tab of the printer driver.

Macintosh (OS X v10.3.3 to 10.4):

On the [Page Setup] menu. (Landscape orientation only.) (In Mac OS 9.0 to 9.2.2, in the [PostScript Options] menu of the [Page Setup] menu.)

Is the correct binding position selected for two-sided printing?

When two-sided printing is performed, every other page is printed upside down when tablet binding is selected for the binding position. Be sure to set the appropriate binding position. The binding position is selected as follows: Windows:

On the [Main] tab of the printer driver.

Macintosh:

In the [Layout] menu of the print window. (In Mac OS X v10.1.5, in the [Duplex] menu of the print window; in Mac OS 9.0 to 9.2.2, in [Output/Document Style].)

Problem Point to check Solution

Many nonsense characters are printed.

Is your computer or the machine in an unstable state?

If little free space remains in the memory or hard drive of your computer, or many jobs have been spooled on the machine and it has little free memory remaining, printed text may turn into nonsense characters. In this situation, cancel printing, restart your computer and the machine, and try printing again. To cancel printing Windows:

Double-click the printer icon that appears at the lower right of the task bar and click "Cancel All Documents" (or "Purge Print Documents") in the [Printer] menu.

Macintosh:

Double-click the name of the machine in the printer list, select the job that you wish to delete, and delete it. (In Mac OS 9.0 to 9.2.2, double-click the printer icon on the desktop, select the print job that you wish to delete, and delete it.)

At the machine:

Press the [JOB STATUS] key on the operation panel, touch the [Print Job] tab to change the screen, touch the key of the print job that you wish to delete, and touch the [Stop/Delete] key. A message appears to

confirm the cancellation. Touch the [Yes] key. If nonsense characters are still printed after restarting, ask your administrator to lengthen the timeout setting of "I/O Timeout" in the system settings (administrator).

➞ System Settings (Administrator) > "Printer Settings" >

"Interface Settings" > "I/O Timeout"

* If nonsense characters are still printed after taking the

above measures, remove and then reinstall the printer driver.

FACSIMILE

This chapter provides solutions to possible facsimile problems. See the following table of contents to locate the appropriate page for your question or problem.

Problems related to transmission

• Transmission does not take place. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

• The transmitted fax prints out blank at the receiving side. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

• The transmitted fax is reduced by the receiving fax machine. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

• Transmission does not begin at the specified time. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Problems related to reception

• Printing does not take place after reception.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

• Manual reception / polling reception are not possible. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

• The received image is faint. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

• The machine does not begin fax reception. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . 20

Problems related to telephone

• Dialling is not possible. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

• You cannot talk to the other party. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Problems related to audible signals

• The volume is too low. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

• No sound is heard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Problems related to one-touch individual keys / group keys

• A one-touch individual key or group key cannot be stored. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

• A one-touch individual key or group key cannot be edited or deleted. . . . . . . . . . . . . . . . . . . . . . . . . . 22

• You wish to delete or edit an individual key but do not know which group key it is stored in. . . . . . . . 22

• You wish to delete or edit an individual or group key but do not know which program key it is

stored in. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

•

If you cannot find the item that you are looking for in the above table of contents, see "OTHER PROBLEMS" (page 34).

* When the LINE indicator is lit or the DATA indicator is lit or blinking, do not switch off the main power switch or unplug

the power plug. This may damage the hard drive or cause the data being stored or received to be lost.

Problems related to transmission

Problem Point to check Solution

Transmission does not take place.

Is the telephone line connected securely?

Check the telephone line socket, the wall socket, and any extension adapters to make sure that all connections are secure.

☞

Illustration of the machine (N) (page 45)

Problem Point to check Solution

Transmission does not take place.

Is the correct dial mode set for your line?

Is a busy signal received? If a busy signal is received, the transmission is

Did a communication error occur? If an error occurs that prevents transmission, the

Ask your administrator to verify that "Dial Mode Setting" is set correctly for the line you are using.

➞ System Settings (Administrator) > "Image Send

Settings" > "Fax Settings" > "Fax Default Settings" > "Dial Mode Setting"

temporarily cancelled and then automatically re-attempted after a brief interval. (Default setting: 2 attempts, 3 min. intervals)

➞ System Settings (Administrator) > "Image Send

Settings" > "Fax Settings" > "Fax Send Settings" >

"Recall in Case of Line Busy" To cancel the transmission, press the [JOB STATUS] key, touch the key of the job that you wish to cancel, and then touch the [Stop/Delete] key.

transmission is temporarily cancelled and then automatically re-attempted after a brief interval. (Default setting: 3 min. intervals)

➞ System Settings (Administrator) > "Image Send

Settings" > "Fax Settings" > "Fax Send Settings" >

"Recall in Case of Communication Error" To cancel the transmission, press the [JOB STATUS] key, touch the key of the job that you wish to cancel, and then touch the [Stop/Delete] key. The machine supports error correction mode (ECM) and is configured to automatically resend any part of a fax that is distorted due to noise on the line.

➞ System Settings (Administrator) > "Image Send

Settings" > "Fax Settings" > "Fax Default Settings" >

"ECM"

Does a message appear indicating that the memory is full?

Does a message appear notifying you that the original size was not detected?

Does the job status screen (completed jobs) or a transaction report indicate that the transmission was not successful?

If the memory becomes full, the transmission will be cancelled. Divide the originals into sets and fax each set separately, or use direct transmission.

Place the original again. If the original size is still not detected correctly, specify the original size manually.

Perform the transmission again. If the transmission is still not successful after recalling is performed as set in "Recall in Case of Line Busy" or "Recall in Case of Communication Error", the transmission failure will be indicated in the job status screen and the transaction report.

➞ System Settings (Administrator) > "Image Send

Settings" > "Fax Settings" > "Fax Send Settings" >

"Recall in Case of Line Busy"

➞ System Settings (Administrator) > "Image Send

Settings" > "Fax Settings" > "Fax Send Settings" >

"Recall in Case of Communication Error"

Problem Point to check Solution

Transmission does not take place.

The transmitted fax prints out blank at the receiving side.

Did you place a long size original on the document glass when it is scanned?

Did you place an original that is folded? If a folded original is placed in the automatic document

Are the sub-address and passcode correct? (When using F-code communication)

Have functions been disabled by the administrator?

Is the original placed face up or face down correctly?

If the receiving machine is using thermal paper, was the thermal paper loaded with the wrong side out?

A long size original cannot be scanned from the document glass. Place originals in the document feeder tray of the automatic document feeder.

feeder, an error will occur and scanning will be cancelled when the actual original size is detected during scanning. Following the instructions in the display, unfold the original, place it in the automatic document feeder again, and rescan.

Check with the operator of the other machine to make sure that the sub-address and passcode are correct.

When user authentication is enabled, the functions that you can use may be restricted in your user settings. Check with your administrator.

When using the document glass, the original must be placed face down. When using the automatic document feeder, the original must be placed face up. Place the original correctly and send the fax again.

Check with the operator of the other machine.

The transmitted fax is reduced by the receiving fax machine.

Transmission does not begin at the specified time.

Has image rotation been enabled? When "Rotation Sending Setting" is not enabled (the

Is the machine's clock set to the correct time?

Is a transmission in progress? If another transmission is in progress when the specified

Problems related to reception

Problem Point to check Solution

Printing does not take place after reception.

Does a message appear in the display instructing you to add toner or paper? (Printing is not possible when this screen appears.)

image is not rotated), an original placed in the vertical orientation may be reduced by the receiving machine. Enable "Rotation Sending Settings" before transmission.

➞ System Settings (Administrator) > "Image Send

Settings" > "Fax Settings" > "Fax Send Settings" >

"Rotation Sending Setting" >

Set the clock to the correct time.

➞ System Settings > "Default Settings" > "Clock" >

"Clock Adjust"

time arrives, the timer operation will begin after that transmission is finished.

Restore printing capability as instructed by the message.

Problem Point to check Solution

Printing does not take place after reception.

Manual reception / polling reception are not possible.

The received image is faint.

Does a password entry screen appear? "Hold Setting for Received Data Print" is enabled. Enter

the correct password with the numeric keys. If you do not know the password, check with your administrator.

Has cut-off printing been disabled in the system settings (administrator)?

Is forwarding (Inbound Routing function) selected in the Web page for a received fax?

Is little free memory remaining? Free memory by printing faxes received by confidential

Is the original that was faxed also faint? Ask the other party to send the fax again using a

If "Print Actual Size Cut off Disabled" is enabled in "Print Style Setting" in the system settings (administrator) and a fax is received that is larger than any paper that is loaded, the fax will be received to memory without being printed. (However, when a fax longer than A3 (11" x 17") size is received, it will be printed using multiple sheets of paper.) Load the same size of paper as the received fax.

When the Inbound Routing function is enabled in the Web pages, received faxes are automatically forwarded to a specified E-mail address. If "Print at Error" is selected when Inbound Routing is enabled, received faxes will only be printed when an error occurs. If you need to print a received fax, ask your administrator.

reception and other received data that is protected by a password, and by deleting data stored in memory boxes.

suitable (darker) exposure setting.

The machine does not begin fax reception.

Has the reception mode been set to "Manual Reception" in the system settings?

Is little free memory remaining? Free memory by printing faxes received by confidential

Problems related to telephone

Problem Point to check Solution

Dialling is not possible.

You cannot talk to the other party.

Is the extension phone connected? Check the telephone line socket, the extension phone

Did you dial using the speaker? When you dial using the speaker, you will be able to

When the reception mode is set to "Manual Reception", the machine will not receive faxes automatically. To have the machine receive faxes automatically, set the reception mode to "Auto Reception".

➞ System Settings > "Fax Data Receive/Forward" >

"Fax Settings" > "Receive Setting"

reception and other received data that is protected by a password, and by deleting data stored in memory boxes.

socket, the wall socket, and any extension adapters to make sure that all connections are secure.

☞

Illustration of the machine (M), (N) (page 45)

hear the voice of the other party, but he or she will not hear your voice. Use the extension phone. (When the extension phone is not installed, you cannot talk to the other party.)

Problems related to audible signals

Problem Point to check Solution

The volume is too low.

• Speaker

• Ringer Volume

• Line Monitor

• Fax Receive Complete Signal

• Fax Send Complete Signal

• Fax Communication Error Signal

No sound is heard.

• Ringer Volume

• Line Monitor

• Fax Receive Complete Signal

• Fax Send Complete Signal

• Fax Communication Error Signal

Has the volume setting been set to "Small" in the system settings (administrator)?

Has the ringer volume been turned off in the system settings (administrator)?

Ask your administrator to set the volumes in "Speaker Settings" to "Middle" or "Big".

➞ System Settings (Administrator) > "Image Send

Settings" > "Fax Settings" > "Fax Default Settings" > "Speaker Settings"

Ask your administrator to set the volumes in "Speaker Settings" to "Small", "Middle", or "Big".

➞ System Settings (Administrator) > "Image Send

Settings" > "Fax Settings" > "Fax Default Settings" > "Speaker Settings"

Problems related to one-touch individual keys / group keys

Problem Point to check Solution

A one-touch individual key or group key cannot be stored.

A one-touch individual key or group key cannot be edited or deleted.

Has the maximum number of keys been stored?

Have functions been disabled by the administrator?

If the key is an individual key, is the key included in a group?

Is the key being used in a reserved transmission or a transmission in progress?

Is the key included in a program key? Remove the key from the program and then edit or

Is the key that you wish to edit or delete stored as a relay destination of an F-code relay broadcast transmission?

Have functions been disabled by the administrator?

Delete one-touch keys and group keys that are not being used.

Some functions may have been disabled in the system settings (administrator). Check with your administrator.

Remove the key from the group and then edit or delete the key.

➞ System Settings > "Address Control" > "Program"

Wait until the transmission is finished or cancel the transmission and then edit or delete the key.

delete the key.

➞ System Settings > "Address Control" > "Program"

An individual or group one-touch key that is stored as a relay destination cannot be edited or deleted. Remove the key from the relay destinations of the F-code relay broadcast transmission and then edit or delete the key.

➞ System Settings > "Address Control" > "F-Code

Memory Box"

Some functions may have been disabled in the system settings (administrator). Check with your administrator.

You wish to delete or edit an individual key but do not know which group key it is stored in.

You wish to delete or edit an individual or group key but do not know which program key it is stored in.

Has your administrator enabled a function that prevents editing/deleting?

Are multiple group keys stored? If multiple group keys have been stored, print the Group

Are multiple program keys stored? If multiple program keys have been stored, print the

If your administrator has enabled settings such as "Inbound Routing Settings" (in the Web pages), editing/deleting will not be possible. Check with your administrator.

List in "Sending Address List" in the system settings. The list will show where the key is stored.

➞ System Settings > "List Print (User)" > "Sending

Address List" > "Group List"

Program List in "Sending Address List" in the system settings. The list will show where individual and group keys are stored.

➞ System Settings > "List Print (User)" > "Sending

Address List" > "Program List"

SCANNING

This chapter provides solutions to possible scanning problems. See the following table of contents to locate the appropriate page for your question or problem.

Problems related to scanning operation

• Transmission does not take place. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

• An address cannot be specified.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

• Mode cannot be selected.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

• Auto selection of the colour mode does not take place correctly.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

• The received image file cannot be opened. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . 25

• Transmission takes a long time. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

• A destination is pre-selected. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

• Cannot write to USB memory. (When using USB Memory Scan.) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Problems related to scan results

• The scanned image is clipped. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

• The quality of the scanned image is poor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

• The scanned image is blank. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

• The scanned image is upside down or on its side. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

• The [COLOUR START] key ( ) indictor is not lit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

• JPEG was selected for the file type but the file was created as a TIFF file. . . . . . . . . . . . . . . . . . . . . . 27

• The image is too light or too dark. (When using PC Scan.) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Problems related to one-touch individual keys / group keys

• A one-touch individual key or group key cannot be stored. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

• A one-touch individual key or group key cannot be edited or deleted. . . . . . . . . . . . . . . . . . . . . . . . . . 28

• You wish to delete or edit an individual key but do not know which group key it is stored in. . . . . . . . 28

• You wish to delete or edit an individual or group key but do not know which program key it is

stored in. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

•

If you cannot find the item that you are looking for in the above table of contents, see "OTHER PROBLEMS" (page 34).

•

If you are unable to solve a problem using the solutions in this manual, switch off the [POWER] key ( ) and the main power switch. Wait at least 10 seconds, and then switch on the main power switch and the [POWER] key ( ) in that order.

* When the LINE indicator is lit or the DATA indicator is lit or blinking, do not switch off the main power switch or unplug

the power plug. This may damage the hard drive or cause the data being stored or received to be lost.

Problems related to scanning operation

Problem Point to check Solution

Transmission does not take place.

Did you select the correct destination? Is the correct information (e-mail address or FTP server information) stored for that destination?

Make sure that the correct destination information is stored for the destination and that the destination is correctly selected. If delivery by e-mail (Scan to E-mail) is unsuccessful, an error message such as "Undelivered Message" may be sent to the designated administrator's e-mail address. This information may help you determine the cause of the problem.

Problem Point to check Solution

Transmission does not take place.

Does the image file exceed the e-mail attachment limit set in the system settings (administrator)?

Did the image file exceed the file attachment size limit of your mail server? (When Scan to E-mail is used.)

Has the folder on the destination computer been set as a shared folder so that files can be sent to it? (When using Scan to Network Folder.)

Did you place a long size original on the document glass when it is scanned?

Did you place an original that is folded? If a folded original is placed in the automatic document

If your administrator has set a limit on the size of transmitted files, a file that exceeds the limit cannot be transmitted. Check with your administrator.

Reduce the size of the file attachment (reduce the number of pages scanned). The size of the file can also be reduced by scanning using a lower resolution setting. Ask your mail server administrator what the file size limit is for one e-mail transmission.

If the destination folder is not configured as a shared folder, select "share" in the folder properties. If the folder was moved or otherwise changed, the "share" setting may have been cancelled.

A long size original cannot be scanned from the document glass. Place originals in the document feeder tray of the automatic document feeder.

An address cannot be specified.

Mode cannot be selected.

Auto selection of the colour mode does not take place correctly.

Have functions been disabled by the administrator?

Are you scanning one of the following types of originals?

When Black & White is not selected:

• Are there colours or colouring in the paper?

When Colour is not selected:

• Is the colour in the original very light?

• Is the colour in the original very dark, almost black?

• Is only a very small area of the original coloured?

When the colour mode is set to "Auto", the machine detects whether the original is black and white or colour when the [COLOUR START] key ( ) is pressed; however, in the cases at left, automatic detection may not give the correct result. In this event, specify the colour mode manually.

Problem Point to check Solution

The received image file cannot be opened.

Transmission takes a long time.

Does the viewer program used by the recipient support the format of the received image data?

Does a message appear prompting you to enter your password?

Is the resolution setting appropriate at the time of scanning?

The recipient may be able to open the file if you change the file type and compression mode selected at the time of transmission. Use a software program that is capable of opening the selected file type and compression mode.

The received file is an encrypted PDF file. Ask the sender for the password, or have the image sent again in a non-encrypted format.

To select resolution and data compression settings that are suited to the purpose of transmission and create image data that is balanced in terms of resolution and file size, pay attention to the following points:

Resolution settings The default resolution setting is [200X200dpi] in scanner and USB memory mode, and [200X100dpi] in Internet fax mode. If the original does not contain a halftone image such as a photo or illustration, scanning at the default resolution will create a practical and useful image. A higher resolution setting or the "Half Tone" setting (in Internet fax mode) should only be selected if the original contains a photo and you wish to give priority to the quality of the photo image. Exercise caution in this case as a larger file will be created than when the default setting is used.

A destination is pre-selected.

Cannot write to USB memory. (When using USB Memory Scan.)

Is "Default Address Setting" enabled in the system settings (administrator)?

Is the USB memory device connected securely to the machine?

If you wish to send to a destination other than the default destination, touch the [Cancel] key. If you are the administrator and wish to change or disable the default destination, change the settings as appropriate in "Default Address Setting".

➞ System Settings (Administrator) > "Image Send

Settings" > "Scan Settings" > "Default Address Setting"

Make sure that the USB memory device is connected securely.

Problems related to scan results

Problem Point to check Solution

The scanned image is clipped.

The quality of the scanned image is poor.

Is the original scan size setting smaller than the actual original size?

Is the original printed matter such as a book or magazine?

When scanning a colour or greyscale original, is the colour mode set to "Mono2"?

Set the scan size to the actual original size. If you have intentionally set a smaller size than the actual original size, note carefully the placement position of the selected scan size when placing the original. For example, when scanning an A4 (8-1/2" x 11") original using a B5 (5-1/2" x 8-1/2") setting on the document glass, align the original using the document glass scale at the left edge to fit the area you wish to scan into the B5 (5-1/2" x 8-1/2") scanning area.

☞

Illustration of the machine (J) (page 45)

When the original is printed matter, vertical patterns (moiré) may occur. Touch the [Exposure] key in the base screen to open the exposure setting screen. The [Moiré Reduction] checkbox appears in this screen. This checkbox can be selected to reduce the moiré effect. (only in scan mode and USB memory scan mode) It may also be possible to reduce the moiré effect by changing the resolution setting or shifting the original (or changing its angle) slightly on the document glass.

Setting the colour mode to "Mono2" replaces the colours in the original with either black or white. This is suitable for text-only originals; however, for originals that contain illustrations, it is best to use the [BLACK & WHITE START] key ( ) with the colour mode set to [Greyscale], or set the colour mode of the [COLOUR START] key ( ) to [Full Colour] or [Auto]-[Greyscale] and then scan.

The scanned image is blank.

The scanned image is upside down or on its side.

The [COLOUR START] key ( ) indictor is not lit.

Is a destination included that has [TIFF-S] selected for the format?

Is the original placed face up or face down correctly?

Are Internet fax addresses included in the transmission?

Are Internet fax or fax destinations included?

When a broadcast transmission is performed that includes both scan mode destinations and Internet fax destinations that have [TIFF-S] selected for the format, the resolution will remain fixed at [200X200dpi] even if a different resolution setting is selected. If you wish to send an image scanned at high resolution to scan mode destinations, send the image in a separate transmission.

When using the document glass, the original must be placed face down. When using the automatic document feeder, the original must be placed face up.

When both scan mode and Internet fax destinations are included in a broadcast transmission, the original transmission orientation of Internet fax takes precedence, and thus the file may not appear in the correct orientation when viewed on a computer. In this event, send the image to the scan mode destinations in a separate transmission.

If Internet fax or fax destinations are included in the destinations, only the [BLACK & WHITE START] key ( ) can be used.

Problem Point to check Solution

JPEG was selected for the file type but the file was created as a TIFF file.

The image is too light or too dark. (When using PC Scan.)

Did you press the [BLACK & WHITE START] key ( ) to begin scanning?

Is the threshold value suitable? When scanning from the TWAIN driver with [Mono 2

Are the brightness and contrast settings suitable?

When [JPEG] is selected for the file type and the image is scanned in Mono 2, the file will be created as a TIFF file. To create the file as a JPEG file, change the colour mode to [Full Colour] and then press the [COLOUR START] key ( ).

gradation] selected from the [Colour Mode] of the "Professional" window, check the "B/W Threshold" setting. A large threshold value makes the image darker and a small threshold value makes the image brighter. To adjust the "B/W Threshold" automatically, click the [Auto Threshold] button on the [Image] tab of the "Professional" window.

When the brightness and contrast settings are not suitable (for example, the scanned image is too bright), click the [Auto Brightness / Contrast Adjustment] button on the [Colour] tab of the "Professional" window. You can also click the [Brightness / Contrast] button to set the brightness and contrast while viewing the scanned image.

Problems related to one-touch individual keys / group keys

Problem Point to check Solution

A one-touch individual key or group key cannot be stored.

A one-touch individual key or group key cannot be edited or deleted.

You wish to delete or edit an individual key but do not know which group key it is stored in.

Has the maximum number of keys been stored?

Have functions been disabled by the administrator?

If the key is an individual key, is the key included in a group?

Is the key being used in a reserved transmission or a transmission in progress?

Is the key included in a program key? Remove the key from the program and then edit or

Have functions been disabled by the administrator?

Has your administrator enabled a function that prevents editing/deleting?

Are multiple group keys stored? If multiple group keys have been stored, print the Group

Delete one-touch keys and group keys that are not being used.

Some functions may have been disabled in the system settings (administrator). Check with your administrator.

Remove the key from the group and then edit or delete the key.

➞ System Settings > "Address Control" > "Program"

Wait until the transmission is finished or cancel the transmission and then edit or delete the key.

delete the key.

➞ System Settings > "Address Control" > "Program"

Some functions may have been disabled in the system settings (administrator). Check with your administrator.

If your administrator has enabled "Default Address Setting" (on the machine) or "Inbound Routing Settings" (in the Web pages), editing/deleting will not be possible. Check with your administrator.

List in "Sending Address List" in the system settings. The list will show where the key is stored.

➞ System Settings > "List Print (User)" > "Sending

Address List" > "Group List"

You wish to delete or edit an individual or group key but do not know which program key it is stored in.

Are multiple program keys stored? If multiple program keys have been stored, print the

Program List in "Sending Address List" in the system settings. The list will show where individual and group keys are stored.

➞ System Settings > "List Print (User)" > "Sending

Address List" > "Program List"

DOCUMENT FILING

This chapter provides solutions to possible document filing problems. See the following table of contents to locate the appropriate page for your question or problem.

• Document filing does not take place. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

• A filed data can not be printed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

• A job cannot be stored in a custom folder. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

• A stored file has disappeared. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

• A file cannot be deleted. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

• The property of a file cannot be set to [Confidential]. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

• A file name cannot be stored or changed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . 30

• A custom folder name cannot be stored or changed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

• A file name is cut off.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

•

If you cannot find the item that you are looking for in the above table of contents, see "OTHER PROBLEMS" (page 34).

* When the LINE indicator is lit or the DATA indicator is lit or blinking, do not switch off the main power switch or unplug

the power plug. This may damage the hard drive or cause the data being stored or received to be lost.

Problem Point to check Solution

Document filing does not take place.

A filed data can not be printed.

A job cannot be stored in a custom folder.

Did you select document filing settings in the printer driver?

Have functions been disabled by the administrator?

Do custom folders appear in "Folder Information"? (When printing)

Does the custom folder have a password?

In print mode, enable document filing on the [Job Handling] tab of the printer driver. In copy mode or image send mode, touch the [Quick File] key or the [File] key and then use the document filing function.

Click the [Get Folder Name] button in the document filing save screen of the printer driver to call up the custom folders that have been created on the machine.

Enter the password configured in the machine in the document filing save screen.

Problem Point to check Solution

A stored file has disappeared.

A file cannot be deleted.

The property of a file cannot be set to [Confidential].

A file name cannot be stored or changed.

A custom folder name cannot be stored or changed.

A file name is cut off. Was the file name stored in the

Did you touch the [Print and Delete the Data] key to print a stored file?

Is the property of the file set to [Protect]?

Is the file in the Quick File folder? "Confidential" cannot be specified for a file in the Quick

Does the name include characters that cannot be used in a file or folder name?

advanced transmission settings during a scan or Internet fax transmission?

A file that is printed using the [Print and Delete the Data] key is automatically deleted after being printed. To print a file without deleting it, use the [Print and Save the Data] key. The file property can be set to "Protect" to prevent the file from being easily deleted.

A file cannot be deleted when its property is set to [Protect]. Change the property to [Sharing] and then delete the file.

File folder. Move the file to a different folder and then specify "Confidential". (Note that "Protect" can be specified for a file in the Quick File folder to prevent it from being easily deleted.)

The following characters cannot be used in a file or folder name: \ ? / " ; : , < > ! * & # |

If the name was stored in the advanced transmission settings before Quick File or File settings were configured, that name will be used for the stored file. If the number of characters in the name exceeds the maximum number of characters allowed for a Quick File name (30 characters), the characters after the 30th character will be discarded.

INSTALLATION

This chapter provides solutions to possible installation problems. See the following table of contents to locate the appropriate page for your question or problem.

• The software cannot be installed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

• The machine is not detected (when connected to a network). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

• The plug and play screen does not appear (USB connection in Windows).. . . . . . . . . . . . . . . . . . . . . 32

• The printer driver is not installed correctly by plug and play (USB connection in Windows). . . . . . . . . 32

• The printer driver cannot be installed (Windows 2000/XP/Server 2003) . . . . . . . . . . . . . . . . . . . . . . . 33

• Removing the software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Problem Point to check Solution

The software cannot be installed.

The machine is not detected (when connected to a network).

Is there sufficient free space on your hard drive?

Are you using an operating system that is not supported?

Is the IP address of the machine configured?

Is your computer connected to the same network as the machine?

Delete any unneeded files and applications to increase free space on your hard drive.

Make sure that the software can run on your operating system. For detailed information on installation requirements for each software program in Windows, click the [Display Readme] button in the installer.

☞

Software Setup Guide

If the IP address of the machine is not configured, the machine will not be detected. Make sure that the IP address is configured correctly in "Network Settings" in the machine's system settings (administrator).

➞ System Settings (Administrator) > "Network Settings"

Windows:

If the machine and your computer are not connected to the same local area network, the machine will not be detected. If the two are connected to different sub-networks, click the [Specify condition] button and enter the machine's name (host name) or IP address to search for the machine.

Macintosh:

If multiple AppleTalk zones exist, select the zone to which the machine is connected from the menu.

Is the machine power on? If the machine is powered off, it will not be detected.

Is your computer connected correctly to the machine?

Switch on the main power switch and the [POWER] key ( ) in that order. (In Windows, search again after powering on the machine.)

Make sure that the cable is connected securely to the LAN connectors on your computer and the machine. Check the connections at the hub as well.

☞

Illustration of the machine (Q) (page 45)

Problem Point to check Solution

The plug and play screen does not appear (USB connection in Windows).

The printer driver is not installed correctly by plug and play (USB connection in Windows).

Is the machine power on? When a USB cable is connected, make sure the power

of the machine is "ON" and then connect a USB cable to the machine. When the machine is not powered on, switch on the main power switch and the [POWER] key ( ) in that order.

Can your computer use a USB connection?

Did you connect the machine to your computer before installing the printer driver?

Check your computer whether or not a USB interface can be used on the Device Manager in your computer. (For information on "Device Manager", see Help in Windows.) If USB can be used, your controller chipset type and root hub will appear in "Universal Serial Bus controllers" in "Device Manager". (The items that appear will vary depending on your computer.)

If these two items appear, USB should be useable. If a yellow exclamation point appears next to "Universal Serial Bus controllers" or the two items do not appear, refer to your computer manual or check with the manufacturer of your computer to enable USB and then reinstall the printer driver.

In Windows 2000/XP/Server 2003, if the machine was connected to your computer with a USB cable before the printer driver was installed from the installer, check if information on the unsuccessful installation remains in "Device Manager". (For information on "Device Manager", see Help in Windows.) If the model name of the machine appears in "Other devices" in "Device Manager", delete it, restart your computer, and install the printer driver again.

The printer driver cannot be installed (Windows 2000/XP/Server 2003)

If the printer driver cannot be installed on Windows 2000/XP/Server 2003, follow the steps below to check your computer settings.

Click the [start] button and then click

[Control Panel].

In Windows 2000, click the [Start] button, point to [Settings], and click [Control Panel].

Click [Performance and Maintenance]

and then [System].

In Windows 2000, double-click the [System] icon.

Click the [Hardware] tab and then the

[Driver Signing] button.

Removing the software

Check the settings in "What action do

you want Windows to take?" ("File signature verification" in Windows 2000).

If [Block] is selected, the printer driver cannot be installed. Select [Warn] and install the printer driver again.

To remove the printer driver or software installed using the installer, follow the steps below.

Windows

Click the [start] button and then click

[Control Panel].

In Windows 98/Me/NT 4.0/2000, click the [Start] button, point to [Settings], and click [Control Panel].

Click [Add or Remove Programs].

In Windows 98/Me/NT 4.0/2000, double-click the [Add/Remove Programs] icon.

Select the program or driver that you

wish to delete.

For more information, see the manual for the operating system or Help.

Restart your computer.

Macintosh (Mac OS 9.0 to 9.2.2)

Insert the "Software CD-ROM" into your

CD-ROM drive.

Double-click the [CD-ROM] icon ( ) on

the desktop and double-click the [MacOS] folder.

Double-click the [Installer] icon ( ).

Select [Remove] in the Install menu and

click the [Remove] button.

There is no deletion tool for Mac OS X. The PPD file of Mac OS X has been copied to the following folder on the startup disk. [Library] - [Printers] - [PPDs] - [Contents] [Resources] - [en.lproj] Delete the PPD file of the machine from this folder.

Sharp MX-5500N,MX-6200N,MX-7000N Troubleshooting Manual

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