Schneider Electric APC Smart-UPS RT Users Manual

User Manual

English

APC Smart-UPS® RT

Uninterruptible Power Supply

Rack-Mount 3U/Tower

SURTD5000/6000RMXLP

120/208/240 Vac

SURTD6000RMXLJP

100/200 Vac

990-3271 07/2008

Introduction

The APC Smart-UPS® RT is a high-performance, uninterruptible power supply (UPS) that provides
protection for electronic equipment from utility power blackouts, brownouts, sags, and surges. The
UPS filters small utility line fluctuations and isolates electronic equipment from large disturbances
by internally disconnecting from utility line power. The UPS provides continuous power from the
internal battery until utility power returns to safe levels or the battery is fully discharged.

INSTALLATION

Read the Safety Guide before installing the UPS.

Unpacking

Inspect the UPS upon receipt. Notify the carrier and dealer if there is damage.
The packaging is recyclable; save it for reuse or dispose of it properly.
Check the package contents:

 UPS (with battery modules disconnected)
 Front bezel
 Stabilizing feet and screws
 Top cover and screws
 SURTRK2 rail kit
 Serial cable
 Network Management Card

(i

ncluded in the UP

S)

Specifications

TEMPERATURE
OPERATING
S

TORAGE

MAXIMUM
ELEVATION

PERATING

O

TORAGE

S

HUMIDITY
WEIGHT

UPS

WITH

UPS
PACKAGING

0° to 40° C (32° to 104° F)

-15° to 45° C (5° to 113° F)
charge the UPS battery(s) every six months

3,000 m (10,000 ft)
15,240 m (50,000 ft)

0 to 95% relative humidity, non-condensing

58 kg (128 lbs)
72 kg (159 lbs)

 Literature kit containing:

 Product documentation
 User Manual CD
 Warranty Information
 Software CD

 Network Management Card documentation

This unit is intended for indoor use only.
Select a location sturdy enough to handle the
weight.

Do not operate the UPS where there is
excessive dust or the temperature and
humidity are outside the specified limits.

Ensure that the air vents are not blocked.

Environmental factors impact battery life.
High temperatures, poor utility power, and
frequent, short duration discharges will
shorten battery life.

1

I

NSTALL THE MOUNTING RAILS

For detailed rail installation instructions, refer to the rail installation guide included in the rail kit.

I

NSTALL IN A RACK

For detailed rack installation instructions, refer to the Installation Guide – Tower to SURTRK2 Rack
Conversion document.

R

EMOVE THE BATTERIES

The unit is heavy. To lighten the unit, remove the batteries.

 

 

2

 

R

ACK-TO-TOWER CONVERSION

 





3

 

I

NSTALL THE BATTERIES

 

4

Z

\



 

5

B

ASIC CONNECTORS

Connect the UPS to a computer terminal.

Use only cables approved by APC.

Serial Port

Any other interface cable will be incompatible with the UPS
connector.

Manually put equipment into bypass mode.

On-Line or
Bypass Switch

Connect the UPS to the central EPO system.

EPO Terminal

Connect the ground lead on surge suppression devices, such as telephone

TVSS Screw

and network line protectors.

When connecting grounding cable, disconnect the unit from the utility
power outlet.

Optional external battery packs provide extended run time during power
outages. These units support up to ten external battery pa cks.

External Battery
Pack Connector

See the APC Web site, www.apc.com
battery pack, SURT192RMXLBP.

CONNECT EQUIPMENT AND POWER TO THE UPS

for the information on the external

1. Connect equipment to the UPS (cables not included). Avoid using extension cords.

• Using a power cord, plug the UPS into a three-pole, four-wire, grounded receptacle only.

• SURTD6000RMXLP3U and SURTD6 00 0R MXLJP3U models: To draw full power from the

UPS have a qualified electrician cut off the input plug and hardwire the UPS to the
appropriate power panel.

2. Turn on all connected equipment. To use the UPS as a master ON/OFF switch, ensure all

connected equipment is switched ON. The equipment will not be powered until the UPS is
turned on.

3. Press Test on the front panel to turn the UPS on.

The UPS battery charges when it is connected to utility power. The battery charges to 90%
capacity during the first three hours of normal operation. Do not expect full battery ru n
capability during this initial charge period.

PTIONS

O

Refer to the APC Web site, www.apc.com

 External Battery Pack SURT192RMXLBP, SURT192XLBP
 Service Bypass Panel

for available accessories.

6

P

OWER RATINGS OF THE UPS UNDER DIFFERENT LOADS

MAX OUTPUT with Standard Plug, 50-60 Hz

Model MAX OUTPUT PER PHASE

SURTD5000RMXLP3U

SURTD6000RMXLP3U

SURTD6000RMXLJP3U

Model MAX OUTPUT PER PHASE

SURTD5000RMXLP3U

SURTD6000RMXLP3U

SURTD6000RMXLJP3U

OPERATION

Load

MAX OUTPUT AT 200 V/208 V

AT 100 V/ 120 V, SPLIT-PHASE

2500 VA, 2000 W, 120 V, 21A 4350 VA, 3500 W, 208 V, 21 A

2880 VA, 2100 W, 120 V, 24 A 5000 VA, 3675 W, 208 V, 24 A

2400 VA, 2100 W, 100 V, 24 A 4800 VA, 4200 W, 200 V, 24 A

MAX OUTPUT with Input Hardwired, 50-60 Hz

AT 100 V/ 120 V, SPLIT-PHASE

2500 VA, 2000 W, 120 V, 21A 4350 VA, 3500 W, 208 V, 21 A

3000 VA, 2100 W, 120 V, 25 A 5200 VA, 3675 W, 208 V, 25 A

3000 VA, 2100 W, 100 V, 30 A 6000 VA, 4200 W, 200 V, 30 A

SMART-UPS RT FRONT DISPLAY

(LINE - LINE LOADING)

MAX OUTPUT AT 200 V/208 V

(LINE - LINE LOADING)

Battery Charge

Indicator Description

Online

The Online LED illuminates when the UPS is drawing utility power and performing
double conversion to supply power to connected equipment.

On Battery

The UPS is supplying battery power to the connected equipment.

Bypass

The Bypass LED illuminates indicating that the UPS is in bypass mode. Utility
power is sent directly to connected equipment during bypass mode.Bypass mode
operation is the result of an internal UPS fault, an overload condition or a user
initiated command.Battery operation is not available while the UPS is in bypass
mode. Refer to Troubleshooting.

7

Overload

An overload condition exists. See Troubleshooting.

Fault

Replace
Battery

The UPS detects an internal fault.
Refer to Troubleshooting in this manual.

The battery is disconnected or must be replaced. See Troubleshooting.

Feature Function

Power On

Press this button to turn on the UPS. (See below for additional capabilities.)

Power Off

Press this button to turn off the UPS.

Cold Start

When there is no utility power and the UPS is off, press and hold the
power up the UPS and connected equipment.

The UPS will emit two beeps. During the second beep, release the button.

Self-Test

Automatic: The UPS performs a self-test automatically when turned on, and every
two weeks thereafter (by default). During the self-test, the UPS briefly operates the
connected equipment on battery.

button to

Manual: Press and hold the

Diagnostic Utility Voltage

The UPS has a diagnostic feature that displays the utility voltage.

button for a few seconds to initiate the self-test.

Plug the UPS into the normal utility power.

The UPS starts a self-test as part of this procedure. The self­test does not affect the voltage display.

Press and hold the
display. The five-LED, Battery Charge

the front panel shows the utility input voltage.
Refer to the figure at left for the volt age reading (values are not

listed on the UPS).
The display indicates the voltage is between the displayed value

on the list and the next higher value.
The display shows the high value of the input phase voltages.

8

button to view the utility voltage bar graph

display on the right of

PDU OPTIONS

Default

Smart-UPS RT 5/6kVA 100/120/200//208 V PDU Kit—SURT016

Smart-UPS RT 5/6kVA 200/208 V PDU Kit (20 A)—SURT015

Smart-UPS RT 5/6kVA 100/120 V PDU Kit—SURT014

9

Smart-UPS RT 5/6kVA 200/208 V PDU Kit (30 A)—SURT017

Smart-UPS RT 5/6kVA Input/Output PDU Kit (Hardwire)—SURT018

CONFIGURABLE ITEMS

NOTE: SETTINGS ARE MADE THROUGH SMART SLOT ACCESSORY CARDS, OR TERMINAL MODE.

ACTORY

FUNCTION

Automatic Self-Test On start-up and

F

EFAULT

D

every 14 days,
thereafter

SER SELECTABLE CHOICES DESCRIPTION

U

On start-up and every 7 days
thereafter

Set the interval at which the
UPS will execute a self-test.

On start-up and every 14
days thereafter

On start-up only
No self-test

Date of Last Battery
Replacement

Minimum Run time
Before Return from
Shutdown

Manufacture date Date of

battery replacement

Reset this date when you
replace the battery modules.

0 seconds 0 to 3600 seconds Specify the amount of battery

runtime required to turn the
UPS back on after the battery
has been completed
discharged. This prevents the
UPS from turning back on
until the batteries have been
charged to the specified
levels. (Note: 0 disables this
function.)

Audible Alarm
Setting

ON ON, OFF Enable or disable all alarms

permanently.

10

NOTE: SETTINGS ARE MADE THROUGH SMART SLOT ACCESSORY CARDS, OR TERMINAL MODE.

FUNCTION

Simple Shutdown
Delay

ACTORY

F
D

EFAULT

USER SELECTABLE CHOICES DESCRIPTION

90 seconds 0 to 1800 seconds Set the interval between the

time when the UPS receives a
simple shutdown command
and the actual shutdown.

Simple Low Run

150 seconds 0 to 1800 seconds Change the warning interval

Time Warning

Bypass Tolerance Wide Wide, Medium, Narrow, or

Custom

High Bypass Point

Output Voltage Setting: 200 /100 Vac

220/110 Vac

212Vac–280 Vac L-L
106Vac–140 Vac L-N

Output Voltage Setting: 208/120 Vac

229/132 Vac

220 Vac– 242 Vac L-L

127 Vac–140 Vac L-N

Output Voltage Setting: 240 /120 Vac

264/132 Vac

254 Vac–280 Vac L-L
127 Vac–140 Vac L-N

default to a higher setting if
the operating system requires
a longer interval for
shutdown.

The low battery warning
beeps are continuous when
150 seconds of run time
remain.

Select one of these settings,
based on the operating
environment.

If Wide, Medium, or Narrow
is selected, factory defined
values are used for the High
Bypass Point, Low Bypass
Point, and Bypass Acceptable
settings. If changes are made
to any of these settings, the
tolerance value will change to
Custom. (See Tolerance
Settings at the bottom of this
table.)

Maximum voltage that the
UPS will pass to connected
equipment during internal
bypass operation.

11

Low Bypass Point

Output Voltage Setting: 200/100 Vac
164/82 Vac

170 Vac–184 Vac L-L
85 Vac–92 Vac L-N

Minimum voltage that the
UPS will pass to connected
equipment during internal
bypass operation.

Output Voltage Setting: 208/120 Vac

171/98 Vac

170 Vac–192 Vac L-L
98 Vac–110 Vac L-N

Output Voltage Setting: 240 /120 Vac

196/98 Vac

170 Vac–220 Vac L-L
85 Vac–110 Vac L-N

Bypass Acceptable1

Not required

Required/Not required Phase and frequency lock

required/not required before
the UPS will switch to
bypass.

Output Voltage

RMXLP3U models:

2

Auto
208/240/120 Vac

200/100 Vac,
208/120 Vac,
240/120 Vac,

Allows the user to select the
on-line output voltage.

Auto2 208/240/120 Vac

RMXLJP3U
models:

200/100 Vac

Output Frequency Automatic

50 ± 3 Hz or
60 ± 3 Hz

200/100 Vac,
208/120 Vac,
240/120 Vac

50 ± 3 Hz
50 ± 1 Hz
50 ± 0.1 Hz

60 ± 3 Hz
60 ± 1 Hz
60 ± 0.1 Hz

Auto 50 ± 3 Hz or 60 ± 3 Hz

1

There can be a phase hop in output voltage when ‘not required’ option is selected in Bypass Acceptable mode.

2

The phase voltage in Auto mode is always 120Vac. The Output phase difference between two phases tracks the input phase

difference.

Allows the user to select the
on-line output voltage.

Sets the allowable UPS output
frequency. Whenever
possible, the output frequency
tracks the input frequency.

Tolerance Settings

Wide Medium Narrow
High Bypass

Point
Low Bypass

Point
Bypass

Acceptable
Number of

External
Battery Packs

264 Vac L-L/132Vac L-N 260 Vac L-L/130 Vac L-N 254 Vac L-L/127 Vac L-N

197 Vac L-L/98 Vac L-N 208 Vac L-L/104 Vac L-N 220 Vac L-L/110 Vac L-N

Not Required Not Required Not Required

0 0 to 100 Defines the number of external

connected battery packs for
proper run time prediction.

12

200/100

Wide Medium Narrow
High Bypass

Point
Low Bypass

Point
Bypass

Acceptable

208/120

Wide Medium Narrow
High Bypass

Point
Low Bypass

Point
Bypass

Acceptable

VAC OUTPUT VOLTAGE SETTING:

220 Vac L-L/110Vac L-N 216 Vac L-L/108 Vac L-N 212 Vac L-L/106 Vac L-N

164 Vac L-L/82 Vac L-N 174 Vac L-L/87 Vac L-N 184 Vac L-L/92 Vac L-N

Not Required Not Required Not Required

VAC OUTPUT VOLTAGE SETTING:

229 Vac L-L/132 Vac L-N 225 Vac L-L/130 Vac L-N 220 Vac L-L/127 Vac L-N

171 Vac L-L/98 Vac L-N 181 Vac L-L/104 Vac L-N 192 Vac L-L/110 Vac L-N

Not Required Not Required Not Required

C

ONNECTING THE EPO (EMERGENCY POWER OFF) OPTION

The output power can be disabled in an emergency by closing a switch connected to the EPO.

Adhere to national and local electrical codes when wiring the EPO.

The EPO switch is internally powered by the UPS for use with non-powered switch circuit breakers.
The EPO circuit is considered a Class 2 circuit, (UL, CSA standards) and a SELV circuit (IEC

standard).
Both Class 2 and SELV circuits must be isolated from all primary circuitry.

Do not connect any circuit to the EPO terminal block unless it can be
confirmed that the circuit is Class 2 or SELV.

If circuit standard cannot be confirmed, use a contact closure switch.
Use one of the following cable types to connect the UPS to the EPO

switch:

• CL2: Class 2 cable for general use

• CL2P: Plenum cable for use in ducts, plenums, and other spaces used for environmental air.

• CL2R: Riser cable for use in a vertical run in a floor to floor shaft.

• CLEX: Limited use cable for use in dwellings and for use in raceways.

• For installation in Canada: Use only CSA certified, type ELC (extra-low voltage control cable).

13

Configure UPS Parameters using terminal mode

Terminal Mode is a menu driven interface that enables configuration of the UPS by users not using
the installed Network Management Card interfaces.

C

ONFIGURE UPS CONNECTION USING TERMINAL MODE

1. Connect the serial cable to the serial port on the back of the UPS.

2. Open a terminal program, such as HyperTerminal

®

. From the desktop, go to Start, Programs,

Accessories, Communication, HyperTerminal.

3. Follow the prompts to choose a name and select an icon. Disregard the message, “...must install

a modem,” if it is displayed. Click OK.

4. Select File, Properties.

5. Select the COM port that is connected to your UPS.

6. Click Configure.

7. Enter the settings:

• bits per second - 9600

• data - bits 8

• parity - none

• stop bit - 1

• flow control – none

8.

Click OK.

9.

Press Enter to initiate the connection to the UPS.

C

ONFIGURE NUMBER OF BATTERY PACKS USING TERMINAL MODE

1. Connect to the unit (see Configure UPS Connection using Terminal Mode).

2. Press 1 to modify the UPS settings.

3. Press D - # of External Battery Packs.

4. Enter the number of battery packs

5. Press Enter and Y to accept the changes.

6. Press ESC to exit the program.

ONFIGURE THE UPS CONNECTING USING NMC TERMINAL MODE

C

1. Connect the serial cable to the serial port on the back of the UPS. (If using USB communication

to the UPS, disconnect the USB cable first.)

2. Open a terminal program, such as HyperTerminal

®

. From the desktop, go to Start, Programs,

Accessories, Communication, HyperTerminal.

3. Follow the prompts to choose a name and select an icon. Disregard the message, “...must install

a modem,” if it is displayed. Click OK.

4. Select File, Properties.

5. Select the COM port that is connected to your UPS.

6. Click Configure.

14

7. Enter the settings:

• bits per second - 9600

• data - bits 8

• parity - none

• stop bit - 1

• flow control – none

8.

Click OK.

9.

Press Enter to initiate the connection to the UPS.

CONFIGURE THE NUMBER OF BATTERY PACKS USING NMC TERMINAL MODE

1. Once the blank terminal window is open, press Enter multiple times, until the prompt.

2. Press 1 and Enter to select Device Manager. Select the model by entering the corresponding

number, then press ENTER.

3. Press 3 and Enter to select Configuration.

4. Press 1 and Enter to select Battery.

5. Press 2 and Enter to change the Battery Settings.

6. Type in the number of external battery packs (four battery modules per pack), and press ENTER.

(Number of packs: 1 = 1 SURT192RMXLBP, 2 = 2 SURT 19 2R M X LB P et c.)

7. Press 3 and ENTER to accept the changes.

8. Press ESC multiple times (5) to return to the main menu.

9. Press 4 and ENTER to log out.

15

TROUBLESHOOTING

Use the table below to solve minor installation and operation problems. Refer to the APC Web site,

www.apc.com for assistance with complex UPS problems.

PROBLEM AND POSSIBLE

AUSE

C

S

OLUTION

UPS WILL NOT TURN ON

Battery not connected properly. Check that the battery connectors are fully engaged.

button not pushed. Press the button once to power the UPS and the connected equipment.

UPS not connected to utility
power supply.

Check that the power cable from the UPS to the utility power supply is securely
connected at both ends.

Very low or no utility voltage. Check the utility voltage.

UPS WILL NOT TURN OFF

button not pushed. Press the button once to turn the UPS off.

Internal UPS fault. Do not attempt to use the UPS. Unplug the UPS and have it serviced

immediately.

UPS BEEPS OCCASIONALLY

Normal UPS operation when

None. The UPS is protecting the connected equipment.

running on battery.

UPS DOES NOT PROVIDE EXPECTED BACKUP TIME

The UPS battery(s) are weak
due to a recent outage or
battery(s) are near the end of
their service life.

FRONT PANEL LEDS FLASH SEQUENTIALLY

The UPS has been shut down

Charge the battery(s). Battery modules require recharging after extended outages.
They wear faster when put into service often or when operated at elevated
temperatures. If the battery(s) are near the end of their service life, consider
replacing the battery(s) even if the Replace Battery LED is not illuminated.

None. The UPS will restart automatically when utility power returns.
remotely through software or an
optional accessory card.

ALL LEDS ARE OFF AND THE UPS IS PLUGGED INTO A WALL OUTLET

The UPS is shut down and the
battery is discharged from an

None. The UPS will return to normal operation when the power is restored and

the battery has a sufficient charge.
extended outage.

BYPASS AND OVERLOAD LEDS ILLUMINATE, UPS EMITS A SUSTAINED ALARM TONE

The UPS is overloaded The connected equipment exceeds the specified “maximum load” as defined in

Specifications on the APC Web site, www.apc.com

.

The alarm remains on until the overload is removed. Disconnect nonessential

equipment from the UPS to eliminate the overload condition.

16

PROBLEM AND POSSIBLE

C

AUSE

BYPASS LED ILLUMINATES

The bypass switch has been
turned on manually or through
an accessory.

FAULT AND OVERLOAD LEDS ILLUMINATE, UPS EMITS A SUSTAINED ALARM TONE

The UPS has ceased sending
power to connected equipment.

FAULT LED ILLUMINATES

Internal UPS fault. Do not attempt to use the UPS. Turn the UPS off and have it serviced

REPLACE BATTERY LED ILLUMINATES

Replace Battery LED flashes and
short beep is emitted every two
seconds to indicate the battery is
disconnected.

Weak battery. Allow the battery to recharge for 24 hours. Then, perform a self-test. If the

Failure of a battery self-test. The UPS emits short beeps for one minute and the Replace Battery LED

If bypass is the chosen mode of operation, ignore the illuminated LED.
If bypass is not the chosen mode of operation move the bypass switch on the

back of the UPS, to the normal position.

The connected equipment exceeds the specified “maximum load” as defined in
Specifications on the APC Web site, www.apc.com

Disconnect nonessential equipment from the UPS to eliminate the overload
condition.

Press the OFF button, then the ON button to restore power to connected
equipment.

immediately.

Check that the battery connectors are fully engaged.

problem persists after recharging, replace the battery.

illuminates. The UPS repeats the alarm every five hours. Perform the self-test
procedure after the battery has charged for 24 hours to confirm the Replace
Battery condition. The alarm stops and the LED clears if the battery passes the
self-test.

OLUTION

S

.

UPS OPERATES ON BATTERY ALTHOUGH NORMAL LINE VOLTAGE EXISTS

Very high, low, or distorted line
voltage. Inexpensive fuel
powered generators can distort
the voltage.

Move the UPS to a different outlet on a different circuit. Test the input voltage
with the utility voltage display.

DIAGNOSTIC UTILITY VOLTAGE

All five LEDs are illuminated The line voltage is extremely high and should be checked by an electrician.
There is no LED illumination If the UPS is plugged into a properly functioning utility power outlet, the line

voltage is extremely low.

ONLINE LED

There is no LED illumination The UPS is running on battery, or it is not turned on.
The LED is blinking The UPS is running an internal self-test.

17

MAINTENANCE, TRANSPORT, AND SERVICE

Replacing the Battery Module

This UPS has an easy to replace, hot-swappable battery module. Replacement is a safe procedure,
isolated from electrical hazards. You may leave the UPS and connected equipment on during the
procedure. See your dealer or contact APC at the Web site, www.apc.com
replacement battery modules.

The battery replacement procedure must include replacing all battery modules in the UPS and
connected external battery pack(s).

See Removing the Batteries and Installing the Batteries in this manual for additional information.

for information on

Once the battery(s
from power outages.

Be careful during battery replacement, the battery modules are heavy.
Be sure

in the replacement battery packing material.

to deliver spent batteries to a recycling facility or ship to the manufacturer

) are disconnected, the connected equipment is not protected

Disconnecting the Battery for Transport

Always DISCONNECT THE BATTERY(s) before shipping in compliance with U.S.
Department of Transportation (DOT) and IATA regulations.

The battery(s) may remain in the UPS.

1. Shut down and disconnect any equipment attached to the

2. Shu

3. Unplug t
Fo

t down and disconnect the UPS from the power supp

he battery connectors. Refer to the Replacing Battery Modules section in this manua

r shipping instructions contact APC at the Web site, www.apc.com

UPS.

ly.

.

l.

18

Alw

ays DISCONNECT THE BATTERY(S) before shipping in compliance with U.S. Department of

Transportation (DOT) and IATA regulations.
The battery(s) may remain in the UPS.

4. Mark the RMA# on the outside of the package.

5. Return the UPS by insured, prepaid carrier to the address given to you by Customer Support.

REGULA TOR Y AND WARRANTY INFORMATION

Regulatory Agency Approvals and Radio Frequency Warnings
200,

208, 240 V MODELS

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference. The user is responsible for correcting
the interference.

Shielded signal cables must be used with this product to ensure compliance with the Class A FCC limits.

19

Two Year Factory Warranty 1

The limited warranty provided by American Power Conversion (APC®) in this Statement of Limited Factory Warranty applies
only to Products you purchase for your commercial or industrial use in the ordinary course of your business.

Terms of Warranty

APC warrants its products to be free from defects in materials and workmanship for a period of two years from the date of
purchase. The APC obligation under this warranty is limited to repairing or replacing, at its sole discretion, any such defective
products. This warranty does not apply to equipment that has been damaged by accident, negligence or misapplication or has
been altered or modified in any way. Repair or replacement of a defective product or part thereof does not extend the original
warranty period. Any parts furnished under this warranty may be new or factory remanufactured.

Non-transferable Warranty

This warranty applies only to the original purchaser who must have properly registered the product. Product may be registered
at www.apc.warranty.com

Exclusions

APC shall not be liable under the warranty if its testing and examination disclose that the alleged defect in the product does
not exist or was caused by end user or any third person misuse, negligence, improper installation or testing. Further APC shall
not be liable under the warranty for unauthorized attempts to repair or modify wrong or inadequate electrical voltage or
connection, inappropriate on-site operation conditions, corrosive atmosphere, repair, installation, start-up by non-APC
designated personnel, a change in location or operating use, exposure to the elements, Acts of God, fire, theft, or installation
contrary to APC recommendations or specifications or in any event if the APC serial number has been altered, defaced, or
removed, or any other cause beyond the range of the intended use.

THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, BY OPERATION OF LAW OR OTHERWISE, OF PRODUCTS SOLD,
SERVICED OR FURNISHED UNDER THIS AGREEMENT OR IN CONNECTION HEREWITH. APC DISCLAIMS ALL IMPLIED
WARRANTIES OF MERCHANTABILITY, SATISFACTION AND FITNESS FOR A PARTICULAR PURPOSE. APC EXPRESS
WARRANTIES WILL NOT BE ENLARGED, DIMINISHED, OR AFFECTED BY AND NO OBLIGATION OR LIABILITY WILL
ARISE OUT OF, APC RENDERING OF TECHNICAL OR OTHER ADVICE OR SERVICE IN CONNECTION WITH THE
PRODUCTS. THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER
WARRANTIES AND REMEDIES. THE WARRANTIES SET FORTH ABOVE CONSTITUTE APC SOLE LIABILITY AND
PURCHASER’S EXCLUSIVE REMEDY FOR ANY BREACH OF SUCH WARRANTIES. APC WARRANTIES RUN ONLY TO
PURCHASER AND ARE NOT EXTENDED TO ANY THIRD PARTIES.

IN NO EVENT SHALL APC, ITS OFFICERS, DIRECTORS, AFFILIATES OR EMPLOYEES BE LIABLE FOR ANY FORM OF
INDIRECT, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, ARISING OUT OF THE USE, SERVICE OR
INSTALLATION, OF THE PRODUCTS, WHETHER SUCH DAMAGES ARISE IN CO NTRACT OR TORT, IRRESPECTIVE OF
FAULT, NEGLIGENCE OR STRICT LIABILITY OR WHETHER APC HAS BEEN ADVISE D IN ADVANCE OF THE POSSIBILIT Y
OF SUCH DAMAGES. SPECIFICALLY, APC IS NOT LIABLE FOR ANY COSTS, SUCH AS LOST PROFITS OR REVENUE,
LOSS OF EQUIPMENT, LOSS OF USE OF EQUIPMENT, LOSS OF SOFTWARE, LOSS OF DATA, COSTS OF SUBSTITUANTS,
CLAIMS BY THIRD PARTIES, OR OTHERWISE.

NO SALESMAN, EMPLOYEE OR AGENT OF APC IS AUTHORIZED TO ADD TO OR VARY THE TERMS OF THIS
WARRANTY. WARRANTY TERMS MAY BE MODIFIED, IF AT ALL, ONLY IN WRITING SIGNED BY AN APC OFFICER AND
LEGAL DEPARTMENT

.

.

Warranty Claims

Customers with warranty claims issues may access the APC worldwide customer support network by referring to the APC
Web site, www.apc.com

. Select your country from the country selection pull-down menu. Open the Support tab at the top of

the web page to obtain contact information for customer support in your region.

1

To determine which factory warranty applies to the APC product you purchased, consult the factory warranties located on

the APC Web site, www.apc.com/products

.

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