SATO M-8485Se, M-8459Se, M-8490Se, M-8460Se, M-8465Se Operator's Manual

OEM Print Engines Operator’s Manual

Standard & Opposite Thermal Transfer

Standard & Opposite Thermal Transfer

M-8485Se /M-8490Se /M-8459Se /M-8460Se /M-8465Se

M-8485Se/M-8490Se

M-8459Se

Standard Direct Thermal

M-8460Se/M-8465Se Wide Web

For printer models:

Read this Operator's Manual before and during the installation of
the above printers. Keep this Manual handy for future reference.

© Copyright 1994 − 2007

SATO International

Warning: This equipment complies with the requirements in Part 15

of FCC rules for a Class A computing device. Operation of this
equipment in a residential area may cause unacceptable interference
to radio and TV reception requiring the operator to take whatever
steps that are necessary to correct the interference.

All rights reserved. No part of this document may be reproduced or
issued to third parties in any form whatsoever without the express
permission of SATO. The materials in this document are provided for
general information and are subject to change without notice. SATO
assumes no responsibilities for any errors that may appear.

WARNING

THE EQUIPMENT REFERENCED IN THIS DOCUMENT COMPLIES WITH THE
REQUIREMENTS IN PART 15 OF FCC RULES FOR A CLASS B COMPUTING
DEVICE. OPERATION OF THIS EQUIPMENT IN A RESIDENTIAL AREA MAY
CAUSE UNACCEPTABLE INTERFERENCE TO RADIO AND TV RECEPTION.

PN 9001073 SATO M-84Se OEM Print Engine
Rev. C Service Manual

(Reg

V

/

Be sure to ask your dealer about our maintenance contracts
to ensure peace of mind during your usage of SATO products

SATO GROUP OF COMPANIES

International Headquarters

SATO INTERNATIONAL PTE. LTD

438A Alexandra Road #05-01/04,

Alexandra

Phone: [phone] Fax : [phone]

Technopark, Singapore 119967

Email: [e-mail]

SATO AMERICA, INC.

10350 Nations Ford Road Suite A,

Phone: [phone] Fax: [phone]

Leuvensesteenweg 369, 1932 Sint-St evens-W oluwe, Brus sels, Belgium

Phone: [phone] Fax: [phone]

SATO LABELLING SOLUTIONS EUROPE GmbH

Phone: [phone] Fax: [phone]

Parc D'Activities - Rue Jacques Messager - 59175 Templemars, France

Phone: [phone] Fax: [phone]

SATO INTERNATIONAL ASIA PACIFIC PTE. LTD .

Phone : [phone] Fax : [phone]

438A Alexandra Road #05-01/04, Alexandra Technopark, Singapore 119967

Phone: [phone] Fax: [phone]

PO Box 305-031, North Shore, Auckland, New Zealand

Phone: [phone] Fax: [phone]

Charlotte, NC

Email: [e-mail]

SATO INTERNATIONAL EUROPE N.V.

Email: info @be.sato- europe. com

69434 Hirschhorn, Germany

438A Alexandra Road #05-01/04,

Alexandra

SATO ASIA PACIFIC PTE. LTD .

Phone: [phone]

Email: [e-mail]

SATO SHANGHAI CO., LTD.

307 HainingRoad, ACE Bldg, 10th Floor,

SATO NEW ZEALAND LTD

30 Apollo Drive, Mairangi Bay

ional HQ)

Ersheimer Straße

SATO FRANCE SAS

(Regiona l HQ)

Technopark, Singapore 119967

Email: [e-mail]

Fax: [phone]

Hongkou Area,

Shanghai, China 200080

28273

Americas

SATO INTERNATIONAL AMERICA, INC.

Phone: [phone] Fax: [phone]

SATO LABELING SOLUTIONS AMERICA, INC.

1140 Windham Parkw ay, Romeoville, Illinoi s 60446

Phone: [phone] Fax : [phone]

Europe

71,

Asia Pacific & Oceania

1

Phone: [phone] Fax: [phone]

alleyRoad, Harwich, Essex England Co12 4RR,

Phone: [phone]

Ul. Wroclawska 123, 55-015 Radwanice

Phone: [phone] Fax: [phone]

Dels Corrals Nous, 35-39, Pol. Can Roqueta,

Phone: [phone] Fax : [phone]

SATO AUTO-ID MALAYSIA SDN. BHD.

No.25, Jalan Pemberita U1/49, Temasya

Phone: [phone] Fax: [phone]

SATO AUTO-ID (THAILAND) CO., LTD .

292/1 Moo 1 Theparak Road, Tumbol Theparak,

Amphur Muang, Samutprakarn 10270

Phone: [phone] Fax: [phone]

1NurseryAvenue, Clayton Busi ness P ark (1508 Centre Road) Clayton

Phone: [phone] Fax: [phone]

Americas

(Regional HQ)

10350 Nations Ford Road Suite A,

Charlotte, NC 28273

Email: [e-mail]

Email: [e-mail]

Horticultural Division

930 Jimmy Ann Dri ve

Daytona B each, FL 32117

SATO UK LTD

United Kingdom

Email : enquiries@ satouk .com

SATO POLSKA SP Z O.O.

K/Wroclawia, Poland

Email: in fo@sat o-europe.c om

SATO IBERIA S.A.

08202 - Sabadell, Barcelona, Spain

Industrial Park

Section U1, 40150 Shah Alam,

Darul Ehsan, Malaysia

Selangor

Email: [e-mail]

SATO AUSTRALIA PTY LTD.

VIC 3168, Melbour ne, Aus tralia

For a full list of all SATO offices,

www.satoworldwide.com

refer to

Fax : [phone]

p

abels

bbo

panels

e

p

p

“Se”

PRINT ENGINE

OPERATOR’S

PREFACE

MANUAL

The Operator’s
about

the

contains complete

rinter. The following is abrief

SECTION 1. PRINTER OVERVIEW

SECTION 2. INSTALLATION

SECTION 3. CONFIGURATION

SECTION 4. CLEANINGAND MAINTENANCE

Manual

printer such as setup, installation, cleaning and maintenance.

•

This section contains a discussion of

features.

•

This section contains

l

and

•

This section contains information on using

•

This section contains

for

the

instructions on

ri

n.

to configureth

“Se” Print Engine

how to use

descriptionofeach

instructions on

rinter.

instructions on

the operator

Family

the

how to set

how to clean and maintain

contains basic information

It

panel to

sectionin

printer specifications and optional

up the

the operator

configure the

this manual.

printer and

panel and

the

also

load the

switch

printer.

SECTION 5. PROGRAMMING

•

This section introduces

programmers ca n be found in the E Seri es Programm ing Ref erence
available se

SECTION 6. INTERFACE SPECIFICATIONS

•

This section contains

detailed
system.

arately.

information on how to properly interface your printer to

the

SATO Programming Language.

the

printer’s interface specifications, which include

Full details for

the

host

SECTION 7. TROUBLESHOOTING

•

This section contains

have printer problems.

APPENDICES

•

APPENDIX A Optional Accessories

troubleshooting

procedures to follow in

the

event you

SECTION 1. PRINTER OVERVIEW

TABLE OF CONTENTS

Introduction
General Printer

SECTION 2. INSTALLATION

Introduction
Dimensions
Component Names
Rear Panel
Switches and Sensors
Media Loading
Adjusting the
Operator Panel
DIP

Switch

SECTION 3. CONFIGURATION

Printer
Default
Potentiometer Adjustments
LCD Panel Printer Configuration

Normal Mode
Advanced Mode

Test Print Mode
Default
Clear Non-Standard Protocol Codes
Download
Hex Dump Mode

Hidden Mode/Shift Code Operation

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Specifications

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

. . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4

. . . . . . . . . . . . . . . . . . . . . . . . . . 2-5

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6

Label Sensor

. . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Panel

. . . . . . . . . . . . . . . . . . . . . . . . . . . .

DIP

Switch

Settings

Card Mode
Service Mode
Counter

RFID Mode

Setting mode

Configuration

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6

. . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . .

Mode

. . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . .

User Defined Protocol Codes

. . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . 1-2

. . . . . . . . . . . . . . . . . . . . . . . 2-9

. . . . . . . . . . . . . . . . . . . . 3-1

. . . . . . . . . . . . . . . . . . . . . . . 3-7

. . . . . . . . . . . . . . . . . . . . 3-9

. . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . .

. . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . .

2-11
2-12

3-10
3-13
3-17
3-21
3-26

3-26
3-27
3-28

3-28
3-29
3-30

3-31

SECTION 4. CLEANING AND MAINTENANCE

Introduction
Adjusting the

Darkness

Print Speed
Cleaning
Cleaning

Replacingthe

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

Print Quality

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

the

Print Head, Platen and Rollers

the

Sensors and Paper End

Fuse

. . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6

SECTION 5. PROGRAMMING

Introduction

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

The SATO RISC Programming Language
Selecting Protocol Control Codes
Using Basic

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2

The Print Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-

Rotated Fields
Command
Opposite Hand Models

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7

Default

Settings

. . . . . . . . . . . . . . . . . . . . . . . . . 5-9

Command Code Page Reference

. . . . . . . . . . . . . . . . . . . . . . . 4-1

. . . . . . . . . . . . . . 4-2

Switch . . . . . . . . . . . . . . 4-4

. . . . . . . . . . . . . . . . 5-1

. . . . . . . . . . . . . . . . . . . . 5-2

4

. . . . . . . . . . . . . . . . . . . . . . . 5-8

. . . . . . . . . . . . . . . . . . . .

5-10

SECTION 6. INTERFACE SPECIFICATIONS

Introduction
Interface Types
The Receive
IEEE1284 Parallel Interface

Electrical Specifications
Data Streams
Interface Pin Assignments

RS232C Serial Interface

General Specifications
Electrical Specifications
Pin Assignments
Ready/Busy
X-On/X-Off

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1

Buffer . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2

. . . . . . . . . . . . . . . . . . . . . . 6-3

. . . . . . . . . . . . . . . . . . . . . . 6-3

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4

. . . . . . . . . . . . . . . . . . . . . 6-4

. . . . . . . . . . . . . . . . . . . . . . . . 6-5

. . . . . . . . . . . . . . . . . . . . . . . 6-5

. . . . . . . . . . . . . . . . . . . . . . 6-5

. . . . . . . . . . . . . . . . . . . . . . . . . . 6-6

Flow

Flow

Control

Control

. . . . . . . . . . . . . . . . . . . . . 6-6

. . . . . . . . . . . . . . . . . . . . . . 6-7

Universal Serial Bus (USB) Interface
Local Area Network (LAN) Interface
Bi-Directional Communications

ENQ/ACK/NAK
Enquire

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-8

Status Response

. . . . . . . . . . . . . . . . . . . . . . . . . . . 6-8

. . . . . . . . . . . . . . . . . . . . . . . . . .

Accessory (EXT) Connector

Pin Assignments
Standard

Operation
Repeat Print
ErrorSignals

. . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . 6-8

. . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . 6-7

. . . . . . . . . . . . . . . . . . 6-8

6-11
6-18

6-18

6-19

6-20
6-20

SECTION 7. TROUBLESHOOTING

Initial Checklist
Using

the

IEEE1284 Parallel Interface

Using

the

RS232C Serial Interface

Using

the

Universal Serial Bus Interface

Using

the

Local Area Network Interface

Error

Signals

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1

. . . . . . . . . . . . . . . . . 7-1

. . . . . . . . . . . . . . . . . . . 7-3

. . . . . . . . . . . . . . . . 7-4

. . . . . . . . . . . . . . . . 7-4

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-7

APPENDICES

APPENDIX A: Optional

PCMCIA

Memory
Expanded Flash ROM
Top Mounted Reflective Sensor

Accessories

Cards

. . . . . . . . . . . . . . . . . . . . . . A-

Memory . . . . . . . . . . . . . . . . . . . A-

. . . . . . . . . . . . . . . . . . A-2

Plug-In Interface Modules . . . . . . . . . . . . . . . . . . . . . A-2

1
2

This

page

left

intentionallyblank.

General Printer Specifications (All Models)

SPECIFICATION

PRINT
Method

Speed (User Selectable)

Print Module (Dot Size)

Resolution

Maximum Print Width

Maximum Print Length
MEDIA

Minimum Width

Minimum Length

Maximum Width

Type
Maximum Caliper

Max Unwind Torque
Backing Paper Rewind Tension

M-8485Se M-8460Se/

M-8465Se

Direct or Thermal Transfer

4 to 12 ips

100 to 300 mm/s

.0049 in./.125 mm (8485/8460Se)

.0033 in./.083 mm (8465Se)

203 dpi/ 8 dpmm (8485/8460Se)

305 dpi/ 12 dpmm (8465Se)

5.0 in.

128 mm

1024 dots

49.2 in, (except 8465Se: 32.8 in.)
1249 mm / (8465Se: 833 mm)

1.0 in. (25 mm) 2.0 in. (53mm) 1.0 in. (25 mm)

.25 in. (6 mm) 0.6 in. (15 mm) .25 in. (6 mm)

5.25 in.

134 mm

Die Cut Labels, Fan-Folded or Continuous

4, 6,

8

100 to 200

6.0 in.

152 mm

1216 dots

6.25 in.

165 mm

0.10 in.

0.10 mm – 0.25 mm (Continuous mode)

8.8 lbs (4 Kg) with 5 in. wide labels

– 0.18mm

ips

mm

/s

100 to 200 mm/s

400g or less

M-8490Se

4

to 8

ips

.0033 in

mm

.083

305 dpi

12 dpmm

4.4 in.

112 mm

1344 dots

32.8 in.

833 mm

5.25 in.

134 mm

(Dispensable)

M-8459Se

Direct Only

2 to 5 ips

50 to 125 mm/s

.0049 in.
.125 mm

203

8 dpmm

4.4 in.

112 mm

896 dots

49.2 in.

1249 mm

1.0 in. (25 mm)

.25 in. (6 mm)

5.25 in.

134 mm

dpi

LABEL SENSING
Gap
Reflective I-Mark

RIBBON
Maximum Width

Minimum Width

Length

All specifications subject to change without notice.

1

Minimum label length at print speeds greater than 6 ips is 1.0 in.

5.25

in.

134 mm

1.55

39.5

in.
mm

Page i

Adjustable

Fixed

6.25 in.
165 mm

1.55

39.5

1968 ft (600 M)

in.
mm

5.25 in.
134 mm

1.55

39.5 mm

in.

N/A

N/A

N/A

Section 1. Specifications

General Printer Specifications (All Models)

SPECIFICATION

ENVIRONMENTAL
Operating Temperature
Storage Temperature
Operating Humidity
Storage Humidity
Electrostatic Discharge
REGULATORY APPROVALS
Safety
RFI/EMI

CONFIGURATION
Left to Right Hand Label Feed
Right to Left Hand Label Feed
Right to Left Hand Label Feed

All specifications subject to change without notice.

M-8485Se/M-8459Se/M-8490Se/M-8460Se/M-8465Se

41° to 104

23° to 140

°

F (5° to 40

°

F (-5° to 60

15-85% RH, non-condensing

Max 90% RH, non-condensing

°

C)

°

C)

8KV

UL, CSA, CE, TUV

FCC Class B, EN55022

Class B, EN61000

Yes (M-8485Se/M-8459Se/M-8460Se/M-8465Se)

Yes

No (M-8490Se)

Page ii

Section 1. Specifications

General Printer Specifications (All Models)

SPECIFICATION

M-8485Se/M-8460Se/M-8465Se/M-8490Se/M-8459Se

CONTROLS AND SIGNALS
On-Line
Power

Label
Ribbon (Not used on M-8459Se)
Error
LCD Panel
On/Off-Line Switch Front Panel
Label Feed Switch Front Panel
Power On/Off Switch Front Panel

POTENTIOMETER ADJUSTMENTS
Print Darkness
Pitch
Offset
Display

INTERFACE CONNECTIONS

LED
LED

LED

2 Line x 16 Character

LED
LED

Inside Panel
Inside Panel
Inside Panel
Front Panel

(1)

Parallel
Serial

Serial Protocol

Ethernet
Universal Serial Bus
Wireless LAN
PROCESSING
CPU
Flash ROM
SDRAM
Receive Buffer
Optional Flash ROM
Optional PCMCIA Memory

RS232C (9600 to 57.6 Kbps)

RS422/485 (9600 to 57.6 Kbps)

Hardware Flow Control (Ready/Busy)

Software Flow Control (X-On/X-Off)

IEEE1284

Bi-directional
10/100BaseT
USB Ver 1.1

802.11b/g

16 MB Flash ROM or 4 MB SRAM

32 Bit RISC

2 MB

16 MB

2.95 MB
4 MB

(1) Plug-In Interface Modules
All specifications subject to change without notice.

Page iii

Section 1. Specifications

Character Fonts (All Models)

SPECIFICATION M-8485Se/M-8459Se/M-8460Se/M-8465Se M-8490Se

MATRIX FONTS
U Font

S Font
M

Font

XU

Font

XS Font

XM Font

OA Font
OB Font

AUTO SMOOTHING FONTS
WB
WL
XB
XL

VECTOR FONTS

AGFA® RASTER
A Font
B

Font

DOWNLOADABLE FONTS

CHARACTER CONTROL

(15 dots W x 22 dots H) OCR-A
(20 dots W x 24 dots H) OCR-B

XB Font (48 dots W x 48 dots H) Univers Condensed Bold

FONTS

Expansion u p to 12 X in eit h er the X or Y c oor di nat es

(5 dots W x 9 dots H)

(8 dots W x 15 dots H)

(13 dots W x

(5 dots W x

20

9

dots H) Helvetica

dots H)

(17 dots W x 17 dots H) Univers Condensed Bold

(24 dots W x 24 dots H) Univers Condensed Bold

WB Font (18 dots W x 30 dots H)

WL Font (28 dots W x 52 dots H)

(22 dots W x 33 dots H) OCR-A

(30 dots W x 36dots H) OCR-A

XL Font (48 dots W x 48 dots H) Sans Serif

Proportional or Fixed Spacing

Font Size 50 x 50 dots to 999 x 999 dots

Helvetica, 10 Font Variations

CG Times, 8 to 72 pt

CG

Triumvirate, 8 to 72

TrueType Fonts with Utility Program

Character

Pitch control

Line Space control

pt

Journal Print facility

0

°

, 90°, 180° and 270° Rotation

All specifications subject to change without notice.

Page iv

Section 1. Specifications

Bar Codes and Other Features (All Models)

SPECIFICATION

M-8485Se/M-8459Se/M-8490Se/M-8460Se/M-8465Se

SYMBOLOGIES

Ratios
Bar Height
Rotation

OTHER FEATURES

Sequential Numbering
Custom Characters

Graphics

Form Overlay
Real Time Clock
Printer Command Language

Bookland (UPC/EAN Supplemental)

EAN-8, EAN-13

CODABAR

Code 39
Code 93

Code 128

Interleaved 2 of 5

Industrial 2 of 5

Matrix 2 of 5

MSI

POSTNET

UCC/EAN-128

UPC-A and UPC-E

Data Matrix (v1.3)

Maxicode

PDF417

Micro PDF

Truncated PDF

1:2, 1:3, 2:5 User definable bar widths

4 to 600 dots, User programmable

QR Code

00, 900, 180

0

and 270

0

Sequential numbering of both numerics and bar codes

RAM storage for special characters

Full dot addressable graphics

SATO Hex/Binary, .BMP or .PCX formats

Form overlay for high-speed editing of complex formats

Date/Time clock for stamping labels at print time
SBPL v4.2 (SATO Barcode Printer Language)

Page v

Section 1. Overview and Specifications

Optional Accessories (All Models)

ACCESSORY

MEMORY EXPANSION

PARALLEL INTERFACE

SERIAL INTERFACE

USB INTERFACE

ETHERNET INTERFACE

CENTRONICS

WIRELESS LAN

FACE-OUT LABEL
SENSOR

All specifications subject to change without notice.

Page vi

PCMCIA Memory Cards (up to 16MB Flash or 4MB SRAM)
and 8MB Flash ROM. Can be used for Graphic File storage,
print buffer expansion, format storage and downloaded

TrueType fonts.

IEEE1284 Bi-Directiona l Pl ug-In Inter f ac e Modul e.

High Speed RS-232C Plug-In Interface Module.

Universal Serial Bus Plug-In Interface Module.

10/100BaseT Plug-In LAN Interface Module.

CENTRONICS Interface Module.

802.11b/g Interface Module.

Top-mounted sensor for reflective "I-Marks" printed on the face of
the label.

M-8485Se/M-8459Se/M-8490Se

M-8460Se/
M-8465Se

N/A

INTRODUCTION

SECTION 1

PRINTER OVERVIEW

The SATO “Se” Print Engines are designed to be
on-site
front panel controls and
human-readable fonts, including a vector font, are resident in memory providing
literally

The Operator’s
such as setup,

The following

labeling

thousands of type

•

•

systems. All printer parameters are user programmable using

the

DIP switches. All popular bar codes and

styles

Manual

installation,configuration,cleaningand maintenance.
information

General Printer Specifications
Optional Accessories

will help you understand

ispresentedinthis

and

sizes.

integrated

the

section:

into high-performance

basic operations of

14

the

the

printer

SATO "Se" Print Engines Page 1-1

Section 1. Printer Overview

This

page

left

intentionallyblank.

Page 1-8 SATO "Se" Print Engines

INTRODUCTION

SECTION 2

INSTALLATION

This section of
engine modules and to

It

is

recommend to read each chapter in this manual before

of

the print

INSTALLATION
Careful consideration must be given

especially to environmental considerations. To obtain optimum results from
“S”

print

module,

•

•

•

the

manual has been written to help you install

get

started

modules.

Direct or

and may cause

Locations which have extremes of temperature, as this can create electrical

problems on

The installed location of

dust, humidity and sudden vibrations.

always tryto

bright sunlight, as this will make

the

the circuits

asquicklyaspossible.

when

avoid

operation

label to be sensed incorrectly.

within

the

selecting

the

printer should ideally be in areas free from

the

locations

printer.

the

the

SATO “Se” print

the

installation or

location of

influenced

label sensor less responsive

the

by:

printer,

the

the

SATO

use

CONSUMABLES
Always use SATO carbon ribbons or equivalent in

The use of
warranty.

incorrect

materials may cause

malfunctions of the

the

thermal transfer models.

printer and void

the

SATO

“Se”

Print Engines Page 2-1

Section 2. Installation

t

p

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DIMENSIONS

Note: The exac

osition of componentsmayvarydependingon model.

Width: 10.4 inches 265 mm
Depth:

De

th M-8460S Only:

Hei

ht: 11.8 inches 300 mm

M-8460S

8.9"

227 mm

7.08"

180 mm

16.06 inches 417 mm

17.8 inches 452 mm

0.4"

10 mm

9.65"

245 mm

8.8"

223 mm

11.8"

300 mm

10.4"

265 mm

4.6"

117.5 mm

16.1"

408

11.8"

300 mm

M-8460S

17.9"

452 mm

4.6"

117.5 mm

10.4"

265 mm

Page 2-2 SATO

9.25"

235 mm

Right Hand Model Shown

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COMPONENT NAMES

DIP Switch Panel

Ribbon Motion

Sensor

Cover Open

Switch

Label and Ribbon

Loading Diagram

Section 2. Installation

eration Panel

O

Ribbon Rewind

Head Open

Switch

Ribbon Unwind

Label Hold Down

Label Ed

e Guide

Head Pressure

ust

Nip Roller

Latch

Head Latch

M-8460Se/M-8465Se/M-8485Se/M-8490Se

Platen Roller

Print Head

SATO

“Se”

Print Engines Page 2-3

M-8459Se Onl

Section 2. Installation

y

A

A

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REAR PANEL

EXT Connector

C Fuse

C Input

Connector

Memor
Slot Cover

Plug-In Interface
Module

Card

Power On/Off Switch To turn printer On or Off
Operation Panel To set up the various configurations and to display

dispensing quantity and the various alarms.

Adjustment Panel Potentiometers (inside label compartment) to make

setup adjustments.

AC Input Connector To input 115V 50/60 Hz. Use the power cable

provided.

C Fuse To protect the machine from abnormal power input.

Type 15A/250V.

Interface Slot Slot for installation of Plu

-In Interface Module.

EXT Connector This is an external signal connector for interfacing with

the label a

Memor

Page 2-4 SATO

Card Connectors for Optional PCMCIAMemory Cards.

licator system.

“Se”

Print Engines

SWITCHES AND SENSORS

Cover Open Switch The printer mechanism cover is fitted with a micro

Ribbon Motion Sensor The sensor will react to the carbon ribbon unwind when

Head Open Switch When the print head is opened, this switch is activated

Label Sensor This sensor unit contains two sensors for both label

Section 2. Installation

switch. When the cover is opened, this switch is
activated and the printer will stop printing.

approximately 46 feet of ribbon remain. This sensor is
a motion detector

that signals the printer when the
ribbon supply is turning. This sensor is used for both
the ribbon end and ribbon near end sensing.

Note: The M-8459Se Direct Thermal print engine does
not use a Ribbon Motion Sensor.

the printer will stop printing.

and

gap and Eye-mark sensing.

A note about LEFT HAND and RIGHT HAND models

The print engines are available in RIGHT HAND and LEFT HAND and models. In Right Hand

models, the label roll is loaded on the right-hand side of the printer, while the Left Hand
models, the label roll is loaded on the left-hand side. However, models sold in the USA are
named according to the direction of label feeding. Thus, Right Hand models feed the label
from the left to the right, and Left Hand models load labels from the right to the left.

SATO

“Se”

Print Engines Page 2-5

Section 2. Installation

MEDIA LOADING

Ribbon Loading (not applicable for the M-8459Se)

1.

Open
Latch
spring-loaded in

2.

Place a new ribbon roll on
Unwind Spindle and push it onto
spindle as far as it will go. Make sure
ribbon wil unwind from
roll. Note that all SATO ribbons are
wound face-in (the ink or dull side faces
toward

3.

Place an empty ribbon core on
Wind Spindle and push it onto
as far as it will go.

the

until

the

print

head by rotating

the

head releases. It is

the

open position.

inside of

the

the

the

roll).

the

Ribbon

top of

the

the

Head

the

the

Ribbon

spindle

New Ribbon

the

EmptyCore

4.

Unwind
about
the

5.

Route
Routing
cover.

6.

Tape
empty core so that
the
on inside of cover).

Manually wind

7.
of ribbon on

Inspect

8.

the

clear ribbon leader until

12

inches of leader/ribbon are off

roll.

the

ribbon as shown in

Diagram on

the

inside of

the

end of

the

ribbon leader to

it will

go

core and over

the

top (see diagram

approximately

the

core.

the

ribbon to make sure it is not

the

underneath

three turns

folded over or excessively wrinkled as it
passes over

9.

If labels are already loaded, close and
latch

the

the

print head.

print head.

Ribbon

the

the

Page 2-6 SATO

“Se”

Print Engines

g

t

Section 2. Installation

Loadin

1.

the Label Stock

Open

the

Latch

until

print head by

the

spring-loaded in

2. Unlatch the
on

the latch. It is

Label Hold
openposition.
Pull

the

3.

4.

5.

Remove
from

Route
Down
the

Label Edge Guide

approximately 18

the

backing

the

label liner

and

under the

front of

the

6.

Pull

the

liner through
first label is positioned
Hold

Down.

rotating

head releases. It is

the

open position.

Down by

spring-loaded in

all

the

inches of labels

liner.

under the

print head and out

printer.

the

printer until

under the

the

Head

lifting

up

the

wayout.

Label Hold

the

Label

Label Edge

Guide

Label Hold Down

7.

Push

the

labels in until they contact
inside edge of
the

Label Edge Guide until it lightly

contacts

the

the

outside edge of

liner.

8.

Close

9.

and latch

Print

Head.

Release
rotating

the

the

Nip

Nip

the

Roller

Roller

clockwise. The Nip
swingdown.

10.

Route
between
the

Pull

11.
Hold

the

NipRoller.

the

Down by

liner over

the

Nip

Roller

liner tight. Close

pushing upward until it
latches in place. Make sure
Latch

is securely

engaged.

printer,

then

the

Label

Hold

Hold

Down by

Latch tab

Roller

Hold

the

peel bar and back

Hold

the

the

position

label

Down

Down

Down

Nip

Roller

Nip

the

and

will

and

Roller

Label Hold Down

Closed

Labels

Note: Always check that the backing paper is
tau

between Platen Roller andNipRoller.

SATO

“Se”

Print Engines Page 2-7

Nip Roller

Latch

Nip Roller

Hold Down

Label

Liner

Peel

Bar

Section 2. Installation

12.

Turn
first label is

the

printer on and press

peeled and readyforapplication.

the

Feed button. It should feed labels until

the

Page 2-8 SATO

“Se”

Print Engines

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/

)

)

)

)

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)

Adj

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)

ADJUSTING THE LABEL SENSOR

Section 2. Installation

The “Se” printers can position
Eye-Mark

(reflective) sensor. The sensor used is selected by DSW2-2. The gap sensor

labels

using

eithera

label

gap

position can be adjusted over a limited range. In addition,
sensors can be adjusted using
opacities and/or Eye-Mark reflectance values.

the

LCD panel to compensate for different liner

Ga

SensorAdjustment

Non-Printable

Print Head

Maximum Width

Maximum Print Width

rea

(transmissive) or

the

signals from

an

the

Minimum Len

M-8459Se M-8460

Max Label Width

includes liner)

Max Print Width 4.4" (112 mm

Gap Sensor
ustment Range

5.27" (134 mm

0.5" to 2.67"

14 mm to 68 mm

I-Mark on Back Side of Liner

Minimum Width = 0.125"

th = 0.5"(12 mm

8465Se M-8485Se M-8490Se

6.5“(165 mm

6.0"(152 mm

0.5" to 3.25"

14 mm to 82 mm

5.27"(134 mm) 5.27" (134 mm

5.0"(128 mm) 4.4" (112 mm

0.5" to 2.67"

14 mm to 68 mm

3 mm)

0.5" to 2.67"

14 mm to 68 mm

Non-Print Area 0.12" (3 mm) 0.12" or 0.25"

SATO

“Se”

Print Engines Page 2-9

0.12"(3 mm) 0.12"(3 mm

3 mm or 6.5 mm

Section 2. Installation

(

)

g

ADJUSTING SENSOR POSITION

The label gap (transmissive) sensor can be positioned over a limited
sensor assembly is
screws. To adjust
sensor moved to
Adjustments to compensate for

mounted on the

the

position of

the

desired position in

Label Hold

the

sensor, both screws must be loosened and

the slot,

different

Down

and

then the

and is

lineropacityis

held in

done

screws

with

.

The movable

position by two

the

retightened.

the

LCD

panel.

Sensor Adjust

Slot

Print Head

shown open

Sensor Position

Screws

Pa

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“Se”

Print Engines

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OPERATION PANEL

Section 2. Installation

Power On/Off

Switch

LCD Display Control Switches

Operation Panel

LCD Display 2 Linex16 Character display.
LABEL LED Illuminated when label is out.

RIBBON LED Illuminated when ribbon is out.

Not used on the M-8459Se

& Indicators

ERROR LED Illuminated when errors have occurred.
ON-LINE LED Illuminated when

rinter is On-Line.

LINE Key Switches the printer On-Line or Off-Line. It can also be

used as a Pause function key to stop label during the

rintin

FEED Ke

To feed one blank label.

DISPLAY Potentiometer for ad

rocess.

ustingthe contrast of the LCD

SATO

“Se”

Print Engines Page 2-11

Section 2. Installation

g

DIP SWITCH PANEL

The DIP

Switch

panel is located inside

the

cover and contains three
switches and three adjustment potentiometers.
listed in

Section 3: Configuration.

DIP Switches

Potentiomenters

Adjustment

8-position

DIP

procedures for these are

e 2-12 SATO

Pa

“Se”

Print Engines

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SECTION 3

CONFIGURATION

PRINTER DIP SWITCH CONFIGURATION

DIP Switch Panels

There are two DIP switches (DSW2 and DSW3) located inside
switches

In addition, a third DIP
used to set

Each
set

the
placing
settings are read by
not become effective until

can be used to set:

•

Thermal

•

Label sensor enable/disable

•

Head check mode

•

Hex dump mode

•

Single Job or Multi-Job Receive buffer

•

Operation mode

the

switch is an

switches, first

the

switches in

transfer or direct thermal mode

switch is

located on

RS232C transmit/receiveparameters

eight section toggle

power the

the

the

printer electronics during

unit Off,

desired positions,

thepoweriscycled.

the

switch.

then

RS232C Serial Adapter card and is

The ON position is always to

position

power the

the

DIP switches. Finally, after

printer back on. The

the power up

the

cover. These

the

switch

sequence. They will

top. To

SATO

RS232 Transmit/Receive

Data Bit Selection (DSW1-1).This

bit data bits for

each byte

DSW1-1 SETTING

Off 8 data bits

On 7 data bits

Parity Selection (DSW1-2, DSW1-3). These switches select

used for

“Se”

Print Engines PN 9001073 Rev B Page 3-1

error detection.

DSW1-2 DSW1-3 SETTING

Off Off

Off On Even
On Off
On On

Settin

transmitted.

No Parity

Odd

Not Used

switch

sets

the

ON
OFF

ON

OFF

printer to

receive either7

DSW1

1 2 3 4 5 6 7 8

the

type of parity

DSW1

1 2 3 4 5 6 7 8

or8

Section 3. Configuration

(

)

p

g

Stop Bit Selection

transmission.

DSW1-4 SETTING

Off
On 2 Stop Bits

(DSW1-4).

1 Stop Bit

Selects

the numberofstop

ON
OFF

Baud Rate Selection (DSW1-5, D S W1-6).Selects

RS232

port.

DSW1-5 DSW1-6 SETTING

Off Off 9600
Off On 19200
On Off 38400
On On 57600

ON

OFF

Protocol Selection (DSW1-7, DSW1-8). Selects

reporting protocols. See Section 6:

* Will select

the

Status

2 protocolifDSW2-8 is

-

Off Off
Off On
On Off

On On Bi-Com 4*

-

Interface

Rdy/Bsy

Xon/Xoff

Bi-Com 3

Specificationsformore

ON

ON

OFF

bitsto

end each byte

DSW1

1 2 3 4 5 6 7 8

the

data rate (bps) for the

DSW1

1 2 3 4 5 6 7 8

the

flow control and status

information.

DSW1

1 2 3 4 5 6 7 8

Printer

Set U

Print Mode Selection (DSW2-1). Selects between direct thermal printing on

thermally sensitive paper and thermal transfer printing using a ribbon. Note: This

switch is

not

usedon

DSW2-1 SETTING

Off Therm Xfr
On Direct Therm

the M-8459S.

ON
OFF

DSW2

1 2 3 4 5 6 7 8

Sensor Type Selection (DSW2-2). Selects between

reflective

Eye-Mark detector. See page 2-9 for

DSW2-2 SETTING

Off Gap
On Eye-Mark

the

ON
OFF

the

use of a label gap or a

location of these sensors.

DSW2

1 2 3 4 5 6 7 8

e 3-2 SATO

Pa

“Se”

Print Engines

p

Section 3. Configuration

Head Check Selection (DSW2-3). When selected,

elements

Hex Dump Selection

Receive Buffer

that are electricallymalfunctioning.

DSW2-3 SETTING

Off Disabled
On Enabled

(DSW2-4).Selects

DSW2-4 SETTING

Off

On Enabled

Disabled

Selection(DSW2-5). Selects

ON
OFF

Hex

ON

OFF

the

printer will check for head

1 2 3 4 5 6 7 8

Dump

mode (see page 3-21).

1 2 3 4 5 6 7 8

the operating

mode of

buffer. See Section 6: Interface Specifications for more information.

DSW2-5

Off Single Job

On

Firmware Download (DSW2-6). Places

mode fordownloading

SETTING

Multi Job

new

firmware

into

the

flash

ON

OFF

printer in

ROM.

1 2 3 4 5 6 7 8

the Firmware Download

DSW2

DSW2

DSW2

the

receive

DSW2

DSW2

DSW2-6 SETTING

Off

On Enabled

Disabled

Protocol Code Selection (DSW2-7). Selects

rotocol control. Refer topage E-1

DSW2-7 SETTING

Off

On Non-Std

Standard

formore

information.

ON

OFF

1 2 3 4 5 6 7 8

the

command codes used for

ON

OFF

1 2 3 4 5 6 7 8

M8400S Emulation Mode (DSW2-8). For emulating earlier series software

commands. Should be used only if problems are encountered
software. This

switch

DSW2-8 SETTING

Off

On Enabled

will also affect

Disabled

the

settings selected by DSW1-7 and DSW1-8.

ON
OFF

when

1 2 3 4 5 6 7 8

using existing

DSW2

“Se”

SATO

Print Engines Page 3-3

Section 3. Configuration

g

Backfeed Sequence (DSW3-1). Backfeed is used to

application and
can be
to

performed

the printing ofthe next

then

retract

the next

immediately after a label is printed and used, or immediately prior

label.

DSW3-1 SETTING

Off Before
On

After

label to

the proper

ON

OFF

correctly

print position. This

1 2 3 4 5 6 7 8

Label Sensor Selection (DSW3-3). Enables or disables

Sensor is enabled, it will detect
it is disabled,
commands.

the

positioning must be

DSW3-3 SETTING
Off Sensor Used

On Not Used

the

edge of

under

the

label and position it automatically. If

software control using Line Feed

ON
OFF

Back-Feed Selection (DSW3-4). When Back-Feed is enabled,

position
label. The

the

last printed label for dispensing and retract it before printing

amountof

backfeed offsetisadjustable

.

the

1 2 3 4 5 6 7 8

position

the

operation

DSW3

Label Sensor. If

DSW3

the

printer will

the next

DSW3

label for

the

DSW3-4 SETTING

Off Enabled
On Disabled

ON

OFF

1 2 3 4 5 6 7 8

External Signal Interface. See Section 6: Interface Specifications for information

EXT Print Start Signal Selection (DSW3-5)

initiate a label print for synchronization with
Specifications for a
On,

the

unit is in

Signals are

ignored.

DSW3-5 SETTING

Off Enabled

On

description of the

the

Continuous print mode, Backfeed is disabled and External

Disabled

signal level and requirements When DSW3-5 is

. Allows an external

the applicator.

ON

OFF

1 2 3 4 5 6 7 8

device to

See Section 6: Interface

DSW3

Pa

e 3-4 SATO

“Se”

Print Engines

Section 3. Configuration

External Signal Type Selection (DSW3-6, DSW3-7). Both

signal type (level or pulse) of
See

page

6-19 for a

DSW3-6 DSW3-7 SETTING

Off Off Type 4
Off On Type 3
On Off Type 2
On On Type1

definitionofsignal

Repeat Print via External Signal (DSW3-8)

the

current label in

descriptionof the

DSW3-8 SETTING

Off Disabled
On Enabled

the

signal requirements.

the external

print synchronizing signal can be selected.

types.

DSW3

ON

OFF

1 2 3 4 5 6 7 8

. Allows the

applicator to reprint

print buffer. See Section 6: Interface Specifications for a

DSW3

ON
OFF

1 2 3 4 5 6 7 8

the

polarity and

SATO

“Se”

Print Engines Page 3-5

Section 3. Configuration

g

DEFAULT SETTINGS

SWITCH SELECTIONS

All switches are placed in
following operating

Communications:
Protocol:
Sensor:
Receive Buffer:
Mode:
Label Sensor:
Backfeed:
External Si

SOFTWARE DEFAULT SETTINGS

The printer stores
again changed by receipt of a command containing a new setting. These settings are
stored in non-volatile memory and are not affected by powering
printer may be reset to use

FEED

following

keys simultaneously while powering

default configuration:

Print Darkness 3 2 2 2

nals:

the

the

Off default position for shipping. This will

configuration:

8 data bits, no parity, 1 Stop bit, 9600 Baud
Ready/Busy
Gap Sensor
Multi Job
Batch/continuous
Sensor Used
Enabled
Enabled

software settings

the

default software settings by depressing

M-8459Se M-8460/8465Se M-8485Se M-8490Se

upon

the

receipt and uses

printer on. This will

them

the

result in the

until they are

printer off. The

the

LINE and

result in the

Print Speed 4 in. per sec.
Print Reference Vertical = 0000, Horizontal = 0000

Zero Slash
Auto On Line Enabled

Once

the

default
displayed on
being displayed (or after
non-volatile memory where they will be automatically loaded
printer is powered on.

operation is

the

LCD panel. The printer should be powered off while this message is

completed, a DEFAULT COMPLETED message will be

the

beep is heard. This saves

DEFAULT

6 in. per sec. 6 in. per sec. 6 in. per sec.

the

default settings in

the next

COMPLETED

time

the

the

Page 3-6 SATO

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POTENTIOMETERADJUSTMENTS

PITCH

After

the

pitch has been set with
make minor adjustments. This can be done using
front panel. This potentiometer is set
mm. The midpoint setting should have no effect on
potentiometer all
towards
move

1.

2.

the

theprint

While

depressing the FEED

When you hear one beep from
will display on
to

print.

3.

Use

the

to accept

the

way clockwise should move

top edge of

the

position down

the

LCD panel a message asking what type of Test Label you want

LINE key to step to

the

selection.

the

LCD Control Panel, it is sometimes desirable to
at the factory so

label. Turning it all

3.75

mm.

keyon

the

the

front

the

printer, release

Configuration selection and press

Section 3. Configuration

the

PITCH potentiometer on

that it has a range of +/-

the

pitch. Turning

the

print position

the

way counterclockwise should

panel,

power the

the FEED

the

3.75 mm up

printer

key and

the FEED

on.

the

the

3.75

printer

key

4.

Use

the

FEED

LINE key to select

key to accept

the

the

Test Label Size. After

selection and

the

continuously.

5.

Adjust

the

PITCH potentiometer on

at the

desired location on

the

range,then you will havetochange

6.

Press

7. To
ustingthe

Ad

the FEED

exit

the

key tostoptheprinter.

Test Label

PITCH

mode,

potentiometerwill

label. If

power the

the

the

thepitch

affect

BACKFEED OFFSET
When a label is printed it must be

correctly
The Backfeed adjustment is used to position
ready for application. It may
printing. The Backfeed (repositioning of
in

the

Off position. If Backfeed is enabled, placing DSW3-1 is in

cause

the

backfeed

operation to be performed
printed. If DSW3-1 is in
as

the

dispensed label has

then be

the On

position,

beenprinted

necessary to

the

the

and taken

the

size is selected, press

printer will begin to print test labels

front panel until

the

first print position is

potentiometer does not have enough

settingusing the

printeroff

the

sto

andthen back on.

osition of

front

panel display.

the

label.

the

positioned for dispensing and application.

the

label so that it is fully dispensed and

reposition the next

label)

operation is

enabled if DSW3-4 is

immediately before each label is

backfeed

operation is performed as

from

theprinter.

label before

the

Off position will

soon

The

amount of

Switch

Panel inside

of backfeed is +3.75 mm,and -3.75

1.

Turn

the

SATO

“Se”

Print Engines Page 3-7

backfeed is controlled by

the

cover. When turned all

printer

on.

mm

the

OFFSET potentiometer on

the

way counterclockwise,

when

turned

all

the

the

way

counterclockwise.

DIP

the amount

Section 3. Configuration

d

Press
Press

Adjust

the
the FEED

the

2.

3.

4.
and feed another label by depressing
the

label is fully

DISPLAY

LINE

key to

key to

position using

released from

place

the

printerin

feed outablank

the

OFFSET potentiometer on

the

liner.

the

Off

label.

the FEED

Line

status.

the

front control panel

key. Repeat this procedure until

This potentiometer is used to adjust
viewing under

various lighting conditions.

the

contrast of

the

LCD display for optimum

PRINT
The PRINT potentiometer is used to adjust

the

head for printing. It provides a continuous range of adjustment. Maximum print

darkness is obtained by turning

the

potentiometer all

maximum counterclockwise settingwillgive

the amount of

the

the

lightestprint.

heat (i.e., power)

applied to

way clockwise and a

NOTE: The PRINT potentiometer adjustment will affect the darkness in all of the
comman

code speed and darknessranges.

Page 3-8 SATO

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Print Engines

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LCD PANEL PRINTER CONFIGURATION

Section 3. Configuration

The LCD Panel is used by

the operator in

conjunction with

the

LINE and FEED
switches to manually enter printer configuration settings. Many of these settings can
also be controlled
software and control panel settings,
you

load a

LCD panel,

the

label

values manually and
will be used.

There are seven modes of
combination listed in the
messageisshown for

MODE KEY SEQUENCE INITIAL DISPLAY PAGE

Normal POWER ONLINE

dvanced LINE + POWER

Test Print FEED + POWER TEST PRINT MODE

Default Setting LINE + FEED + POWER DEFAULT SETTING

via

software commands and in

the

printer will always use

job

that includes software settings and

the

manually set values will be used by

then

download a

operation. To
table

below

each

mode.

job

with software settings,

enter

must be

the

case of conflict between

then

the

the

desired mode,

performed.

the

last valid setting. If

enter a new setting

printer. If you set

the

software settings

the

KEY SEQUENCE

The initial LCD display

QTY:000000

DVANCED MODE

CONFIGURATION

ES NO

the

via

Clear Non-Standard Protocol DSW2-7 ON + LINE + FEED

+ POWER

Protocol Code Download DSW2-7 ON + POWE

Hex Dump of buffer DSW2-4 ON + POWER ONLINE

Flash Download DSW2-6 ON FLASH DOWNLOAD
READY

Boot Download DSW2-6 ON + FEED BOOT DOWNLOADER
+LINE + POWER PRESS FEED KEY

Hidden DSW2-4 ON + FEED HIDDEN MODE

+ POWER

LT. PROTOCOL

DEFAULT COMPLETE

USER DOWNLOAD

QTY:000000

SATO

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Section 3. Configuration

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NORMAL MODE

The printer

initially

Settings using the

05.A4.01.02

INITIALIZING

ONLINE

OFFLINE

PRINT DARKNESS

PRINT SPEED

QTY:000000

000000

1(L) 2(M) 3(H)

4 6 8 10 12

powers on in

the

ONLINE mode.

following procedures.

Dis

The LCD will display the ONLINE status on the top line and
the bottom line will contain the label quantity (QTY) status.
The messsge will be changed to OFFLINE whenever the
printer is switched offline by pressing the LINE key.
print job is received, the quantily line will indicate the number
of labels to be printed. As soon as the label job begins to print,
the display will indicate the number of labels in the print job
that remains to be printed.

Press the LINE key once. When the display changes to
OFFLINE, press the FEED and LINE keys simultaneously for
more than one second.

The LCD now displays the Print Darkness selections. The
current setting is indicated by a cursor over one of the range
settings. There are 3 possible selections (except for the
M-8459Se which has 5 possible selections). The lowest
setting represents the lightest print and the highest setting the
darkest print.

1. Press the LINE key to step the cursor to the desired setting.

2. Once the correct setting is underlined, press the FEED key

The print speed selections are dependent upon the printer
model. The current setting is indicated by the underline cursor.

1. Use the LINE key to step the cursor to the desired setting.

2. Once the correct setting is selected, press the FEED key to

s the firmware duringthe initialization.

to accept the selection and step the display to the next
adjustment.

accept the selection and step the display to the next
ad

ustment.

The user can

access

the

User

As soon a

e 3-10 SATO

Pa

M-8459Se M-8485Se M-8460Se

M-8490Se

2 ips 4 ips 4 ips
3 ips 6 ips 6 ips
4 ips 8 ips 8 ips
5 ips 10 ips

12 ips

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A

A

A

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PITCH OFFSET

+

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00mm

Section 3. Configuration

The label Pitch is the distance from the leading edge (the
edge that comes out of the printer first) of a label and the
leading edge of the next label. The leading edge position of
the label can be adjusted relative to the print head +/- 49mm
in increments
adjusted +/- 3.75mm using the PITCH potentometer on the
Adjustment Panel.

1. The cursor will initially be positioned over the Pitch Direction
setting. Pressing the LINE key will step the setting to the
positive (+) or negative (-) selection. A
moves the leading edge of the label forward (away from the
print head) while a negative selection moves the leading
edge of the label back into the mechanism.

2. Once the correct direction is selected, pressing the FEED
key will accept the setting and advance the cursor to the
Offset selection.

3. Use the LINE key to step the first digit of the counter to the
desired setting. The display will increment one step each
timethe LINE key is pressed. The reading will advance to a
setting of 4 after which it will automatically wrap and start at
0 again.

4.

Press the FEED key to accept the setting and advance the
cursor to the second digit. Again use the LINE key to step to
the desired setting. Once it is correct, pressing the FEED
key will step to the next adjustment.

You may wish to print a test label after completing
ad

ustments to ensure theyare correct.

of 1mm. Once the position is set, it can be fine

positive selection

the

Moved with negative
(-) offset to print on

BCDEFG

BCDEFG

BCDEFG

leading edge of the
label

Leading edge of the
label as detected by
the sensor

Original (0 offset) first
line print position

Moved with positive
(+) offset to print on
trailin

edge of label

A

Y

A

A

g

SEND BACK DAT

ES NO

SEND BACK DAT

TRANSM ITTING

SEND BACK DAT

COMPLETED

This function is valid when the printer buffer has been set
to operate on a single-item basis, where each print job is
processed one at a time. DSW2-5 must be set to ON for
this mode.

Use the LINE key to select YES or NO (default), followed
by pressing the FEED key to confirm the selection.

If this function is set to YES, then the printer will, in the
event of a printing error and taken OFFLINE, send back
the most recent print job data processed/printed, back to
the host for verification. This is useful for diagnosing
programming errors. When data sendback happens, the
TRANSMITTING message appears, followed by a
COMPLETED message upon successful sending of the
print job data back to the host computer.

CANCEL PRINT JOB

YES N

O

CANCEL PRINT JOB

CURRENT A

LL

CANCEL PRINT JOB

COMPLETED

If the printer has a print job(s) in memory, selecting
YES will cause the job(s) to be cleared. The default
selection is NO. Be sure you want to cancel the print
job(s) before selecting yes as the job(s) cannot be
recovered and will have to be retransmitted tyo the
printer.

1. Use the LINE key to step the cursor to either the YES
or NO selection.

2. Next, you can select Current to cancel the current
print job. If not print job is currently in process, the
next print job will be cancelled. Selecting ALL
cancels all queued print jobs (if any).

3. Once the correct setting is selected, pressing the
FEED key will accept the setting.

4. After the print job(s) have been cleared from
memory, the printer will display a COMPLETED
message for 3 seconds and then return to the initial
ONLINE Normal Mode.

5. If you wish to change any of the settings, you
must enter the User Settings mode again by
taking the printer

OFFLINE and pressing the

LINE and FEED keys.

e 3-12 SATO

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Section 3. Configuration

Y

ADVANCED MODE

An Advanced Mode is

provided to
changes. Since they affect
entering
settings.

ADVANCED MODE

DARKNESS RANGE
A

ZERO SLASH

AUTO ONLINE

this mode is designed to prevent someone from accidently changing

B

Y

ES NO

ES NO

the

make adjustments that

basic

operation of the

require

printer,

only occasional

the

procedure for

the

The Advance Mode is entered by pressing the LINE key while

simultaneously turning power on. The printer will emit one long
beep after which the LINE keyis released.

The Advance Mode is entered by pressing the LINE key while

This setting determines if a zero is printed with a slash or
without a slash. This setting can also be controlled via
software commands. When YES is selected (default), the
printer internal fonts will have a slash through the center of
the zero character.

1. Use the LINE key to step the cusor to either the YES or NO
selection.

2. Once the correct setting is selected, pressing the FEED key
will accept the setting and advance the display to the Auto
Online display.

This setting determines the mode in which the printer powers
up. If the YES selection is made, the printer powers up in the
ON LINE mode and is ready to print. If NO is selected, the
printer powers up in the OFF LINE mode and must be
manually placed in the
key before it is ready to print.

1. Use the LINE key to step the cursor to either the YES

(default) or NO selection.

2. Once the correct setting is selected, pressing the FEED key
will accept the setting and advance the display to the Print
Offset display.

ON LINE mode by pressing the LINE

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Section 3. Configuration

PRINT OFFSET

:+0000 H:+0000

Vertical Offset is the distance down from the leading edge (the
edge of the label that comes out of the printer first) to the first
vertical print position. A positive setting moves the label edge
out of the printer while making it negative moves it bsack into
the printer.

Horizontal Offset is distance that the label image is
shifted either to the right or left on the label. The image is
shifted to the left (towards the inside edge of the label) for a
positive setting and it is shifted to the right (towards the
outside edge of the label)

for a negative setting. This setting
changes the base reference point for all subsequent label
jobs.

It’s

effect is identical to the <ESC>A3 Base Reference
point command. Since the printer moves the label in discrete
steps equal to the size of the print dot, the units of measure for
Vertical and Horizontal Offset distance is dots. The maximum
values that can be set for each is +

-800.

1. Use the LINE key to step the counter to the desired setting.

The display will increment one step for each time the LINE
key is pressed. If the LINE key is held pressed for more
than two seconds, it will automatically go into the fast scroll
mode. The reading
800 after which it will automatically wrap and start at
a

ain. The range

will advance to the maximum setting of

“000”

2. Once the setting is correct, pressing the FEED key will

accept the setting and advance to the next display.

Note: This setting can be overriden by the Base Reference
Point Comman

.

HEAD DOT DENSITY

100 150 3

00

CALENDAR CHECK

YES N

SET CALENDAR

YES N

O

O

This selection only appears on the M-8490Se and M-8465Se
when the DSW2-8 = On, and a 300dpi print head has been
installed. It allows the user to select the print density.

1. Use the LINE key to step the underline cursor to the desired

selection.

2. Once the underline cursor is under the desired selection,

pressing the FEED key will

accept the setting and advance

the display

If the optional calender chip has been installed in the printer,
this menu appears. The default is No.

Similarly, the Set Calendar appears (if the chip is installed)
allowing the date and time to be set manually using the LCD
Display or via the <ESC>WT Calendar Set command. The
last setting, set either manually via software command,
received by the printer will be the value used. The format of
the display is YY/MM/DD hh:mm
(Year/Month/Day/hours:minutes).The date format is fixed and
cannot be changed.

To set the Calendar, press the LINE key until the cursor is
over YES. If the Calendar feature is to be disabled, press the
LINE key until the cursor is underneath NO. When the desired
setting is selected, press the FEED key.

Pa

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Section 3. Configuration

A

CALENDAR

00

/00/00 00:00

IGNORE CR/LF

YES N

O

CHARACTER PITCH

P

ROP FIXED

1. Year - The first display shown will have the cursor over the
two digit year selection. You can scroll through the dates by
pressing the LINE key. The year number will increase by
one each time the LINE key is pressed until it reaches its
maximum legal value
point it will wrap around to the

(i.e.,

“99”

for the year digits) at which

“00”

setting.

2. Month - After you have set the correct year, pressing the
FEED key will advance the cursor to the two digit Month
position. You can scroll through the numbers corresponding
to the month by pressing the LINE key. The month number
will increase by one each time the LINE

“12”

it reaches a value of
the

“01”

setting.

at which point it will wrap around to

key is pressed until

3. Day - After you have set the correct month, pressing the
FEED key will advance the cursor to the two digit Day
position. You can scroll through the numbers corresponding
to the month date by pressing the LINE key. The date
number will increase by one each time the
pressed until it reaches a value of
wrap around to the

“01”

setting.

“31”

LINE key is

at which point it will

4. Hour - After you have set the correct date, pressing the
FEED key will advance the cursor to the two digit Hour
position. You can scroll through the numbers corresponding
to the hour (using a 24 hour clock) by pressing the LINE
key. The hour number will increase by
LINE key is pressed until it reaches a value of
point it will wrap around to the

“01”

one each time the

setting.

“24”

at which

5. Minute- After you have set the correct hour, pressing the
FEED key will advance the cursor to the two digit Minute
position. You can scroll through the numbers corresponding
to the hour by pressing the LINE key. The minute number
will increase by one each time the line key
reaches a value of
the

“01”

setting.

“60”

at which point it will wrap around to

is pressed until it

6. After you have set the minutes, pressing the FEED key will
accept the setting and advance to the Ignore CR/LF
selection.

This selection tells the printer to strip out all carriage
return/line feed pairs (CRLF ) from the data stream, including
graphics and 2D bar codes. It is used primrily to maintain
compatibility with earlier models of SATO printers.

1. Use the LINE key to step the underline cusor to either the
YES or NO (default) selection.

2. Once the correct setting is underlined, pressing the FEED
key will accept the setting and advance the display to the
Character Pitch display.

This selection allows you to set the default character pitch to
either fixed character spacing or proportional character
(default) spacing.

1. Use the LINE key to step the cursor to the desired setting.

2. Once the correct setting is selected, pressing the FEED key
will accept the setting and the display will return to the

dvanced Mode display.

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Print Engines Page 3-15

HEAD CHECK
N

ORMAL BARCODE

MODE SELECT
XML S

STORAGE MEDIA

ARD ROM (INT)

C

BPL

ADVANCED MODE

Page 3-16 SATO

Section 3. Configuration

This function causes the printer to perform a check of the print
head when printing either normal text/graphics or when
printing barcodes only. Select Barcode if you wish to use
barcodes for the head check. Otherwise, select Normal.

Use this menu to select whether the printer will be supporting
the SBPL (default) printer language, or XML, which is the
standard language for Oracle and SAP systems.

Use this menu to choose whether to store user data in the
memory card or in the printer’s internal memory.
If the XML option was selected in the previous menu, this
function will automatically format the memory storage area.

When XML data is received, it will be stored in the area select
ed by the command CC1 or CC2.

The default setting is CARD.

The menu cycles back to the start screen of the Advanced

Mode. To exit this mode, turn the printer OFF and then
ON again.

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CARD MODE

The Card Mode
or Internal

allows the operator to

Expanded Flash

05.A4.01.02
INITIALIZING

ADVANCED MODE

CARD MODE

MEM SELECT (CC1)

CARD MEMORY

CARD->M EMORYCOPY

TRUETYPEFONT Y/N

COPY START

YES NO

TRUETYPEFONTCOPY

COPYING

manage

the

Expanded

Memory

(PCMCIA Card

ROM).

Dis

The Card Mode is entered from the Advanced Mode display

The Card Mode display indicates that the printer is in the Card

Mode. To advance to the first selection,
This selection determines which type of optional expanded

memory will be addressed as
streams.The CARD selection specifies the optional PCMCIA
card as CC1 and the optional Expanded Flash ROM as CC2.
The Memory selection specifies the optional Expanded Flash
ROM as CC1 and the optional PCMCIA card as CC2.

1. Step the cursor to the desired selection using the LINE key.

2. Once the cursor is positioned over the desired selection,

This selection allows you to copy TrueType fonts from the
PCMCIA Memory card installed in the Memory Card slot on
the rear of the printer to the optional Flash ROM.

1. Use the LINE key to step the cursor to desired setting. If

2. Confirm your selection by stepping the cursor to the Yes

3. Press the FEED key to accept the selection. If Yes was

s the firmware duringthe initialization.

ress the FEED key.

“CC1"

in the command

press the FEED key to accept the selection and advance
the display.

Yes is selected, the printer will enter the

Card Copy mode.
If No is selected, the display will advance to the Card to
Memory SATO Font Copy mode.

selection. If you select No, the display will return to the
previous selection.

selected the co

rocess will start.

TRUETYPE FONTCOPY

COMPLETED

CARD COPY/FORMAT

XXXXXX

SATO

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Print Engines Page 3-17

ERROR

4. Once the copy process is completed, press the FEED key
to ste

the display.

5. If an error is encountered in the copy process, one of the
following messages will be displayed on the second line:
R/W Error Indicates a Read/Write error occured
No Card Error Indicates no card was recognized
Mem Full Error Indicates that there is insufficient

memor

available.

Section 3. Configuration

py

p

p

py

p

p

Y

y

pyA

g

CARD->M EMORYCOPY

SATOFONT Y/N

COPY START

YES NO

SATO FONT COPY

COPYING

SATO FONT COPY

COMPLETED

CARD COPY/FORMAT

XXXXXXX ERROR

CARD->M EMORYCOPY

ALL Y/N

COPY START

YES NO

CARD->M EMORY

COPYING

This selection allows you to copy SATO fonts from the
PCMCIA Memory card installed in the Memory Card slot on
the rear of the printer to the optional Flash ROM.

1. Use the LINE key to step the cursor to desired setting. If
Yes is selected, the

printer will enter the Card Copy mode.
If No is selected, the display will advance to the Card to
Memory Copy All mode.

2. Confirm your selection by stepping the cursor to the Yes
selection. If you select No, the display will return to the
previous selection.

3. Press the FEED key to accept the selection. If Yes was
selected the co

rocess will start

4. Once the copy process is completed, press the FEED key
to ste

the display.

5. If an error is encountered in the copy process, one of the
following messages will be displayed on the second line:
R/W Error Indicates a Read/Write error occured
No Card Error Indicates no card was recognized
Mem Full Error Indicates that there is insufficient

memory available.

This selection allows you to copy the entire contents from the
PCMCIA Memory card installed in the Memory Card slot on
the rear of the printer to the optional internal Expanded
Memory.

1. Use the LINE key to step the cursor to desired setting. If
Yes is selected, the printer will

enter the Card Copy mode.
If No is selected, the display will advance to the Card to
Memory Copy All mode.

2. Confirm your selection by stepping the cursor to the Yes
selection. If you select No, the display will return to the
previous selection.

3. Press the FEED key to accept the selection. If Yes was
selected the co

rocess will start

CARD-.MEMORY

COMPLETED

CARD COPY/FORMAT

XXXXXXX ERROR

MEMORY->CARDCOPY

ALL <0MB>

e 3-18 SATO

Pa

/N

4. Once the copy process is completed, press the FEED key
to ste

the display.

5. If an error is encountered in the copy process, one of the
following messages will be displayed on the second line:
R/W Error Indicates a Read/Write error occured
No Card Error Indicates no card was recognized
Mem Full Error Indicates that there is insufficient

memory available.

This selection allows you to copy the entire contents of the
optional Expanded Memory to the PCMCIA Memory card
installed in the Memory Card slot on the rear of the printer.

1. Use the LINE key to step the cursor to desired setting. If
Yes is selected, the printer will enter

the Card Copy mode.
If No is selected, the display will advance to the Card to
Memor

Co

ll mode.

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Section 3. Configuration

COPY START

YES NO

MEMORY->CARDCOPY

COPYING

MEMORY->CARDCOPY

COMPLETED

CARD COPY/FORMAT

XXXXXXX ERROR

CARD->M EMORYCOPY

PROGRAM Y/N

COPY START

YES NO

CARD->M EMORY

COPY COPYING

2. Confirm your selection by stepping the cursor to the Yes
selection. If you select No, the display will return to the
previous selection.

3. Press the FEED key to accept the selection. If Yes was
selected the co

rocess will start

4. Once the copy process is completed, press the FEED key
to ste

the display.

5. If an error is encountered in the copy process, one of the
following messages will be displayed on the second line:
R/W Error Indicates a Read/Write error occured
No Card Error Indicates no card was recognized
Mem Full Error Indicates that there is insufficient

memory available.

This selection allows the user to copy printer firmware from
the PCMCIA Memory Card to the printer.

1. Use the LINE key to step the cursor to desired setting. If
Yes is selected, the printer will enter the Card Copy mode.
If No is selected, the display will advance to the

mode

display.

2. Confirm your selection by stepping the cursor to the Yes
selection. If you select No, the display will return to the
previous selection.

3. Press the FEED key to accept the selection. If Yes was
selected the co

rocess will start

CARD->M EMORYCOPY

COMPLETED

CARD COPY/FORMAT

XXXXXXX ERROR

MEMORY->CARDCOPY

PROGRAM Y/N

COPY START

YES NO

MEMORY->CARDCOPY

COMPLETED

4. Once the copy process is completed, press the FEED key
to ste

the display.

5. If an error is encountered in the copy process, one of the
following messages will be displayed on the second line:
R/W Error Indicates a Read/Write error occured
No Card Error Indicates no card was recognized
Mem Full Error Indicates that there is insufficient

memory available.

This selection allows the user to copy the current firmware
installed in the printer to a PCMCIA Memory Card.

1. Use the LINE key to step the cursor to desired setting. If
Yes is selected, the printer will enter the Card Copy mode.
If No is selected, the display will advance

to the mode

display.

2. Press the FEED key to accept the selection. If Yes was
selected the copy process will start. If you select No, the
display will return to the previous selection.

3. Once the copy process is completed, press the FEED key
to ste

the display.

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Print Engines Page 3-19

Section 3. Configuration

Y

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CARD COPY/FORMAT

XXXXXXX ERROR

CARD FORMAT

YES NO

MEMORY FORMAT

ES NO

CARD MODE

Pa

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4. If an error is encountered in the copy process, one of the
following messages will be displayed on the second line:
R/W Error Indicates a Read/Write error occured
No Card Error Indicates no card was recognized
Mem Full Error Indicates that there is insufficient

Before a PCMCIA card can be used, it must be formatted.
Note: Formatting a card destroys all data currently stored on
the card.

1. Use the LINE key to step the cursor to desired setting. If
Yes is selected, the printer will enter the Card Format
mode. If No is selected,
mode display.

Before the internal Expanded Memory can be used, it must be
formatted.

Note: Formatting the Memory will destroy any stored data.

1. Use the LINE key to step the cursor to desired setting. If
Yes is selected, the printer will enter the Memory Format
mode. If No is selected, the display will advance to the
mode dis

To exit the Card Mode, power the printer off and then back on.

.

memory available.

the display will advance to the

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SERVICE MODE

The Service Mode

rinter.

allows the operator to

set

up the

basic

operation

parameters of

the

05.A4.01.02

INITIALIZING

ADVANCED MODE

Dis

The Service Mode is entered from the Advanced Mode display

s the firmware duringthe initialization.

SERVICE MODE

The Service Mode display indicates that the printer is in the

Card Mode. To advance to the first selection, press the FEED
key.

The

“Se”

GAP [X.
INPUT

XV]

edge of the label by measuring the difference between light
levels when it sees either a label edge or a black
This adjustment allows you to manually set the threshold
voltage level, between the maximum and minimum light levels.
DIP switch DSW2-2 selects the sensor type. If DSW2-2 is in
the OFF position, the setting will be for a See-Thru (or Gap)
sensor and the LCD will display
the current setting. If DSW2-2 is in the ON position, the LCD
will display
value entered for the bottom line setting is
printer will automatically calculate the setting when the first
label is fed after the printer is powered on or the head is
closed. There are some instances where the automatically
calculated value must be adjusted to ensure reliable label
feeding, such as when the backing opacity or the
of the EYE mark varies significantly within a roll of labels or
between label rolls. In these instances the value should be set
usin

Series printers determine the location of the leading

“EYE”

mark.

“GAP”

on the top line along with

“EYE”

on the top line with its current setting. If the

“0.0V”,

then the

reflectance

the followin

rocedures.

SATO

GAP [
INPUT

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Print Engines Page 3-21

.XXV]

GAP - When setting the

the top line of the display must be measured with nothing but
the backing in the sensor and then again with a label still
attached to the backing. The formula to be used for setting the
threshold is:

(High Voltage Level + Low Voltage Level) x 0.5 = Start Value

1. Insert a label still attached to the backing into the sensor
and close the Label Hold-Down. Record the voltage shown
on the top line of the LCD panel. This line should have the
message
OFF). Make sure the label is all the way under the sensor.

2. Strip the label from the backing and insert the backing strip
under the sensor and close the Label Lid. Record the
voltage shown on the top line of the LCD
ranges measured should be within the following ranges:

If the measured values are outside this range, you may have
trouble in finding a value that will work properly under all
conditions. If this is
needed to get adequate performance.

“GAP”

on the top line (DIP switch DSW2-2 =

Backing with label = 2.0V to 3.5V
Backing without label = Less than 1.0V

“gap”

threshold, the voltage shown on

panel. The voltage

the case, a higher quality label may be

g

X

[

Section 3. Configuration

3. Calculate the starting point voltage using the formula.

4. Use the LINE key to step the counter to the desired setting.
The display will increment one step for each time the LINE
key is pressed. If the LINE key is held pressed for more
than two seconds, it will automatically

go into the fast scroll
mode. The reading will advance to a setting of 4.9 (the
maximum voltage) after which it will automatically wrap and
start at

“0.0”

again. If a value of

“0.0”

is set, the printer will
automatically set the level each time the printer is powered
on with labels loaded and the head is closed.

5. Once the setting iscorrect, pressing the FEED key will
accept the setting and advance the next display.

EYE [
INPUT

.XXV]

X.XV]

EYE - When setting the

“eye”

threshold, the voltage must be
measured with nothing but the label under the sensor and
then again withthe printed
formula for this is:

(High Voltage Level + Low Voltage Level) x 0.5 = Start Value

“eye”

mark under the sensor. The

1. Insert a label into the sensor and close the Label

Hold-Down. Make sure the printed

“eye”

mark is not under
the sensor. Record the voltage shown on the top line of the
LCD panel. This line should have the message

“EYE”

on the

top line (DIP switch DSW2-2 = ON).

“eye”

2. Now pull the label forward until the

mark is positioned
under the sensor (the voltage reading should be at its
highest point). Record the voltage shown on the top line of
the LCD panel. The voltage ranges measured should be
within the following ranges:

Eye-Mark = 2.5V to 3.5V
Label Only = Less than 1.0V

If the measured

values are outside this range, you may
have trouble in finding a value that will work properly under
all conditions. If this is the case, a higher quality label may
be needed to get adequate performance.

3. Calculate the starting point voltage using the formula.

4. Use the LINE key to step the counter to the desired setting.
The display will increment one step for each time the LINE
key is pressed. If the LINE key is held pressed for more
than two seconds, it will automatically

go into the fast scroll
mode. The reading will advance to a setting of 4.9 (the
maximum voltage) after which it will automatically wrap and
start at

“0.0”

again. If a value of

“0.0”

is set, the printer will
automatically set the level each time the printer is powered
on with labels loaded or the head is closed.

5. Once the setting is correct, pressing the FEED key will
accept the setting and advance to the Online Feed display.

e 3-22 SATO

Pa

“Se”

Print Engines

Section 3. Configuration

Y

A

AUTO ONLINE FEED

YES N

O

FEED ON ERROR

ES NO

REPRINT W/FEED

YES N

O

This selection specifies whether or not the printer will feed a
label when it is placed in the Online mode.

1. Use the LINE key to step the cursor to desired setting. If
Yes is selected, the printer will feed a blank label anytime it
enters the Online mode. If

No (default) is selected, the

display will advance to the mode display.

This selection specifies whether or not the printer will feed a
label when an error condition is cleared..

1. Use the LINE key to step the cursor to desired setting. If
Yes is selected, the printer will feed a blank label anytime
an error condition is cleared. If No (default) is selected,
the display will advance to the mode display.

This selection specifies whether or not the printer will print
the last printed label stored in memory when the FEED key is
pressed in the Normal Online mode.

1. Use the LINE key to step the cursor to desired setting. If
Yes is selected, the printer will reprint the last

label when
the FEED key is pressed when the printer is Online. If the
printer is Offline, pressing the FEED key will feed a blank
label. If No is selected, the display will advance to the
next display.

CALENDAR REPRINT
Y

ES NO

FORWARD/BACKFEED

DISTANCE D

EFAULT

FORWARD/BACKFEED

DISTANCE XXXmm

EXT PIN 9 SELECT

MODE1 MODE2

If the previous Reprint W/Feed option is set to Yes, and
DSW3-8 is ON, then this menu appears. Set Yes (default) to
have the current calendar date/time to appear on the printed
labels. Select No if you do not want calendar date/time
information in the reprint.

This display will only appear Backfeed is enabled (DSW3-4
= OFF). The maximum backfeed distance is 255 mm.

1. Use the LINE key to select either the Default or the Manual
selection. If Default is selected, the display steps to the
next display.

2. If Manual setting is selected, use the LINE key to advance
the distance to the desired setting. Each time the LINE
key is pressed, the Distance will advance 1 mm. The
maximum distance is 255 mm.

3. Once the desired distance is set, press the FEED key to

accept the

setting and step to the next display.

This selection allows the user to select the conditions that
cause the signal on Pin 9 of the EXT connector to be true. If
Mode1 is selected, pin 9 will be true when the printer is
ready to print, i.e. it is Online

and has a print job loaded (a
quantity of labels to be printed on the display). If Mode 2 is
selected, pin 9 will be true if the printer is Online.

1. Use the LINE key to step the cursor to the desired setting.

2. Once the desired setting is selected, press the FEED key

to accept the setting and step to the next display.

TO

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Print Engines Page 3-23

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Section 3. Configuration

WEB ACCELER ATION

FAST NORMAL

EURO CODE

D5

SELECT LANGUAGE

E

NGLISH

PRIORITY SETTING

C

OMMAND LCD

IGNORE CAN/DLE

YES NO

RIBBON NEAR END

E

NABLE DISABLE

This selection allows the printer to use either a Normal or Fast
web acceleration. Large, heavy, label rolls should use the
Normal selection while smaller, lighter rolls can use the Fast
selection.

1. Use the LINE key to step the cursor to the desired setting.

2. Once the desired setting is selected, press the FEED key to
accept the setting and step to the next display.

This selection allows the user to specify the dexadecimal code
for the character which is replaced with the Euro Character.
The default is D5

.

H

1. The cursor should be positioned over the first digit
selection. Use the LINE key to step to the desired setting.

2. Press the FEED key to advance the cursor to the second
digit of the desired hexacecimal code.

3. Press the LINE key to step to the desired setting.

4. When the setting is correct, press the FEED key to accept

the setting and step to the next display.

This selection allows the user to select the character set used
by the printer. The selections are English, French, German,
Spanish, Italian and Portuguese.

1. Press the LINE key to advance to the desired languarge
setting.

2. When the setting is correct, press the FEED key to accept
the setting and step to the next display.

This selection allows the user to assign a priority for Print
Darkenss, Print Speed and Print

Offset setting methods. If
LCD is selected, the setting established via the LCD
display/menu system will be used for an incoming label job,
regardless of any different command settings. If Command is
selected, any commands in the label job will take precedence
and be used for printing the job.

1. Use the LINE key to step to the desired priority.

2. Once the desired setting is selected, press the FEED key to

accept the setting and step to the next display.

If the printer is placed in the Multi-Item Buffer Mode (DSW2-5
= OFF), the user can chose to ignore CAN

) commands used in bi-directional communications (see

(10

H

(18H) and DLE

Section 6: Interface Specifications). If the Single Item Buffer
Mode is chosen (DSW2-5 = ON), this display will be skipped.

This selection is used to enable (default) or disable the
printer’s sensing of whether a ribbon roll is reaching the end
of its ribbon supply. Use the LINE key to select either option,
and then press the FEED key to confirm the selection.

Pa

e 3-24 SATO

“Se”

Print Engines

Section 3. Configuration

LABEL RE-DETECT

E

NABLE DISABLE

IEEE1284

ACK SIGNAL 00.5

RFID MODE
YES N

O

LAN CONFIGURATION

OARD LCD

B

This selection allows the user to disable the feeding of a blank
label upon power up. If Enable (default) is selected, the printer
will automatically feed a label until it detects a label end. This
will correctly position the next printed label under the print
head. If Disable is selected, the

printer will not try to detect the
next label and the operator is responsible for ensuring that the
label is correctly positioned before printing.

If the printer is placed in the Single Item Buffer Mode (DSW2-5
= ON), this selection allows the user to set the width of the
IEEE1284 ACK pulse. In the Multi-Item Buffer Mode, this
display will be skipped.The range is 0.5 µsec to 10 µsec.

1. Use the LINE key to step

the display to the desired setting.
The setting will advance in increments of 0.1 µsec each
time the LINE key is pressed until the setting reaches 10.0
µsec when it will wrap around to the 0.5 µsec setting.

2. Once the desired setting is selected, press the FEED key to
accept

the setting and step to the next display.

If no RFID kit is installed in the print engine, select No in this
menu to hide the RFID Mode options. Otherwise, use the
LINE key to select Yes, and then press the FEED key.

This selection appears, if a LAN (excluding WLAN) board has
been installed in the printer. The menu lets you select whether
the LAN configuration set on the interface card is to be used,
or whether the LAN configuration set via the printer’s firmware
using the LCD screen, is to be used. The default configuration
to be used is the Board’s settings. Use the LINE key to
choose the desired setting, and press the FEED key to
continue. (Note: LAN configurations set on the printer will not
change the board’s LAN configuration. After setting a LAN
configuration via the LCD m enu, you need to turn the printer
OFF and then ON to let the new settings take effect.)

SATO

IP ADDRESS

000.000.000.000

This and the next two subsequent menu screens, only appear
when a LAN interface board has been installed, and the LAN
CONFIGURATION option has been set to LCD.

SUBNET MASK

000.000.000.000

Use the LINE and FEED keys to select and change each digit
of the IP ADDRESS, SUBNET MASK and GATEWAY
ADDRESS to the correct values in your LAN network.
Permissible values at 0 to 255 for each of the four segments of

GATEWAY AD DRESS

an address.

000.000.000.000

HEX DUMP
N

ORMAL HALF

This selection determines if the Hex Dump printout for a standard
4” print head, contains 16 bytes (Normal) or 8 bytes (Half) of data
per line. The default is Normal. Use the LINE key to select either
option, and then press the FEED key to continue.

SAVE USER DEF
YES N

O

This selection lets you save your cu rrent printer settings. In case
any subsequent changes to the settings result in operational
errors, you can restore your saved printer settings to resume work.
Select Yes or No with the LINE key, and the press the FEED key
to return to the main Service Mode menu.

“Se”

Print Engines Page 3-25

y

Section 3. Configuration

COUNTERS MODE
The Counters Mode is

cousters.

ADVANCED MODE

COUNTERS MODE

COUNTERS

HD DSP CUT LIFE

HEAD COUNTER

HEAD COUNT CLEAR

YES NO

0.5M

provided to

The Counter Mode is accessed from the Advanced Mode.

Pressing the FEED key will advance the display to the counter

The counters are identified in the displa

1. Use the LINE key to step the cursor to the desired counter,

2. Once the correct setting is selected, pressing the FEED key

3. Pressing the FEED key again will advance the counter to

4. Use the LINE key to select the desired setting. If you only

allow

the

user to access

HD:Head Counter (should be reset when print head is
replaced)
DSP: Dispense Counter (not used on
CUT: Cutter Counter (not used on
LIFE: Life Counter (cannot be reset)

the Head (HD) counter or the LIFE counter. The default
position is the Head Counter. Use the LINE key to advance
the cursor to the desired selection.

will display the current value (in meters) stored in the
counter. The maximum number of digits displayed is 8.

the Clear mode. All counters with the exception of the
counter may be cleared.

wanted to read the counter value, select NO. If you want to
read the counter and reset it to 0.0, place the cursor over
the YES. Once the desired setting is selected, pressing the
FEED key will advance
display.

the return you to the Counters Mode

the

internal printer

as:

“Se”

“Se”

printers)

printers)

LIFE

COUNTERS MODE

RFID MODE

The

basic

RFID Mode
printer to use an optional RFID ki t. A spe c ial firmw are with more RFID functions
is needed for more advanced RFID implementations. Check with your dealer.

RFID MODE

RFID MODULATION

1

0% 100%

ADVANCED MODE

Page 3-26 SATO

5. To exit the Counters Mode, turn power to the printer off and

in the st andar d f irmware allows the operator to

The RFID Mode is entered from the Advanced Mode display

Press the FEED key repeatedly to select either 10% (default)

or 100% modulation levels, the press the LINE key to confirm
the selection. A higher modulation level results in higher
accuracy and detection speeds at the expense of interference
levels. Pressing the FEED key returns the user to the
Advanced Mode menu.

set

the

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Print Engines

Section 3. Configuration

V

play

TEST PRINT MODE

The Test Print Mode offers
in

the

OFF position,

the

EXT connector.

05.A4.01.02

INITIALIZING

TEST PRINT MODE

CONFIGURATION

the

Test Print cycle must be initiated with a Print

TEST PRINT SIZE

10 CM

Note: This screen will not
be displayed for the
Memory Test Label.

PRESS FEED KEY TO

STOP PRINTING

4

different status labels for

Dis

This option allows you to print a test label. It is recommended
that you print a test label after you have changed any of the
settings in the Advanced Mode. The test label allows you to
verify that you indeed did make the desired changes.
the Test Print Mode, power the printer on while pressing the
FEED key. The printer will beep. Release the FEED key and
the printer will display the following message on the LCD
panel:

1. Use the LINE key to step the cursor to type of test label you

Once you have selected the type of test label to be printed,
use the FEED key to accept the selection and the display
advances to the Test Print Size display. This display allows
you to select the label width.

1. Use the LINE key to select the lable width. Each time

2. Pressing the LINE key accepts the selection.

3. Press the FEED key to start printing test labels

4. Press the FEED key to stop the printer.

5. To exit the Test Print Mode, power the printer off and then

s the firmware duringthe initialization.

wish

to print. The choices are:
CONFIGURATION
BARCODE
HEADCHECK
MEMORY
FACTORY

LINE key is pressed, the label size advances 1 cm until it
reaches a maximum width of 10 cm, at which point it will
wrap to the smallest size of 4 cm.

continuously.

back on.

troubleshooting. If

Start

DSW3-5 is

signal on

To enter

the

“Se”

SATO

Print Engines Page 3-27

V

play

V

play

,

p

g

Section 3. Configuration

DEFAULT SETTING MODE

Occassionally it is desirable to reset all printer configuration settings to their original
default
starting

conditions.

This

from a know

05.A4.01.02
INITIALIZING

DEFAULT SETTING

YES NO

DEFAULT SETTING

COMPLETED

allows the operator to start

set of

conditions.

Dis

You enter the Default Setting Mode by pressing the LINE and
FEED keys while simultaneously powering the printer on. The
printer will emit one long beep after which the FEED and LINE
keys should be released.

1. Use LINE key to select either the YES or NO.

2. Once the desired setting is selected, pressing the FEED

3. When the printer has completed the reset process it will

4. To exit the Default Setting Mode, power the printer off and

s the firmware duringthe initialization.

key will accept the selection and the printer will reset to the
original default conditions.

beep 3 times and the Default Setting Completed display will
appear. At this time the printer is in the default
configuration.

then back on.

reconfiguration of

the

printer

CLEAR NON-STANDARD PROTOCOL

The standard protocol codes used by
requirements of different host systems. However, if
system that does not use

the

custom protocol codes, they can be cleared and

the

printer can be modified to accomodate

the

printer is to be used with a

the
default protocol codes reactivated. The default values are: STX = 7BH, ETX = 7
ESC = 5

DEFAULT COMPLETE

EH, ENQ = 4

05.00.03.00
INITIALIZING

ALT.PROTOCOL

0H, NUL

Dis

To Clear Non-Standard protocol codes, DSW2-7 is placed in
the On position and the printer powered on while
simultaneously pressing the LINE and FEED keys.

1. The printer will emit one long beep at which time the LINE

2. When the keys are released, the printer will replace the

3. After the default setting is complete, the printer will emit two

4. To exit the mode

L = 7

EH, CAN = 2

s the firmware duringthe initialization.

and FEED keys should be released.

Alternate protocol codes with the default values.

short beeps indicating the process is complete.

1Hand

ower theprinter off and then back on.

OFFLINE = 5DH.

the

DH,

e 3-28 SATO

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Print Engines

Section 3. Configuration

V

play

y

DOWNLOAD USER DEFINED PROTOCOL CODES

The user can define a set of custom protocol codes and download
using the

05.A4.01.02

USER DOWNLOAD

PRESS THE LINE KEY

USER DOWNLOAD

<ESC>LD command.

INITIALIZING

WAITING

Dis

To enter the User Download mode, DSW2-7 is placed in the
on position and the printer is powered on while simultaneously
pressing the LINE key. The printer will emit one long beep
after which the LINE key is released.

1. Set DSW2-7 Off to replace the Standard protocol codes
On to replace the Alternate set of protocol codes.

2. Press the LINE key. The printer is now waiting for the data

3. Transmit the download data command stream to the printer.

4. After the data has been received, the printer will beep and

5. If the printer did not beep and print

6. If the custom codes are correct, press the FEED key to

s the firmware duringthe initialization.

to be sent.

print a status label. If it does not beep and print a status
label, the printer did not accept the data.

a status label, turn the
printer off and check your data stream for errors and start
the download process over.

accept them and terminate the download process. If they
are incorrect, turn the printer off without pressing the FEED
ke

and begin theprocess again.

them to the

printer

or

SATO

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Print Engines Page 3-29

X

V

play

g

Section 3. Configuration

DUMP MODE

HE

In addition to
buffer in a hexadecimal format to allow
diagnosis and

05.A4.01.02
INITIALIZING

the

Test Print Labels,

troubleshooting.

Dis

the

printer can print

the

data stream to be examined for errors

s the firmware duringthe initialization.

the

contents of

the

receive

ONLINE

QTY:000000

The Hex Dump Mode is entered by placing DSW2-4 in the on
position and powering the printer on.

1. The printer is now ready to receive data.

2. Send the data stream to the printer.

3. The received data will be printed in a hexadecimal format.

OFFLINE

QTY:000005

e 3-30 SATO

Pa

During printing, press the Line key to take the printer
OFFLINE to pause the printing. To resume printing, press
the Line key again. This can be repeated as necessary.

To return the printer to nor m al operati on, pl ace D SW 2-4 in
the OFF position and t u r n the printer OFF and then b ack
ON.

“Se”

Print Engines

Section 3. Configuration

g

HIDDEN MODE and SHIFT CODE OPERATION

With DSW2-4=ON and turning the print engine ON while holding down the
FEED key, you can access some hidden options as follows:

LABEL OUT SENSOR

LABEL OUT SENSOR

ES NO

Y

SHIFT CODE
ON O

ONLINE
QTY:000000

Press FEED+LINE 5 seconds

SELECT SHIFT
1

2 3 EXIT

FF

This screen is a prompt message without any user
input available. It hints that you can set the Label
Sensor in some way, but does not provide any further
instructions, because in a factory environment, this
sensor should not be easily accessible to end users
who may accidentally turn the sensor OFF, when the
sensor should be left ON by default.

To access settings for the Label Out Sensor and other
settin

s in Hidden Mode, turn DSW2-4 OFF at this

This selection determines whether the print engine will
display a PAPER OUT warning and sound the buzzer
when the label supply is out. Use the LINE key to
select YES (default) or NO, then press the FEED key
to continue to the next menu screen.

This selection is OFF by default. Use the LINE key to
select ON or OFF, and the FEED key to confirm the
selection. When set to ON, the printer offer a set of
SHIFT CODE menu options if you press and hold the
LINE and FEED keys for five seconds in ONLINE mode.

This is a special mode for advanced users or operators.
Use this mode to store the timing of up to three factory
shift periods. This shift period can be printed along with
label data to identify which f ac tory staff generated any
particular label. Such data is useful for accountability
tracking or troubleshooting.

Use the LINE key to select any of the shift periods, and
press FEED to proceed to define the time for that shift.
The default is Shift 1.

ENTER SHIFT TIME
0

0:00

HOW MANY CHR?
X-01

ENTER SHIFT NAME
A

SATO

“Se”

Print Engines Page 3-31

Use this mode to store the timing of up to three factory
shift periods. This shift period can be printed along with
label data to identify which f ac tory staff generated any
particular label. Such data is useful for accountability
tracking or troubleshooting.

Use the LINE key to select any of the shift periods, and
press FEED to proceed to define the time for that shift.
The default is Shift 1.

Use the LINE and FEED keys to set the time of the shift,
as well as how many characters to use for naming the
selected shift. Finally, define the name of the shift and
press the FEED key to exit this mode.

Note: this feature is subject to further development.

A

q

(

SECTION 4

CLEANING

INTRODUCTION

The following

•

•

•

•

ADJUSTING THE PRINT QUALITY

One of
are equipped with two different methods of
darkness and speed. When
system should be used. The human eye is a
bars in a symbol, a characteristic that is extremely important for good bar code

uality.

the

informationispresentedinthis

Adjusting the

Cleaning
Replacing
Replacing

nice features of

Print Quality

the

Print Head, Platen and Rollers

the

Print Head

the

Fuse

the

adjusting

ND MAINTENANCE

section:

SATO “Se” printers are their high print quality. They

adjusting the

for optimum print quality, a bar code verifier

poor

judge of

quality of

the

the

relative widths of

print: print

the

Print

This adjustment
power
to find a
combination.
ribbon “bleed.” The edges of

The Print Darkness can be set using
setting using
beenselected,
adjustments.

Darkness)

allows the

that is used to activate

proper

print darkness level based on your particular label and ribbon

The printed images should not be too light nor should

the

Print Darkeness software command. Once

the

PRINT Potentiometer on

user to control (within a specified range)

each

the

image

the amount of

individual print head heat elements. It is important

the

shouldbecrispand

the

front panel LCD panel or by downloading

the

front panel can be used to make finer

well

the

defined.

range has

ink from

the

the

SATO

“Se”

Print Engines Page 4-1

Section 4.cleaning and Maintenance

p

g

The primary adjustment for Print Darkness is
internal DIP

Switch

panel. It provides a continuous range of adjustment, allowing you
to make precise changes. Use a small cross-point screwdriver, turning clockwise for
darker print and counterclockwise

forlighterprint.

the

PRINT potentiometer on

the

NOTE: The PRINT potentiometer adjustment will affect the darkness in all of the
command code speed ranges, i.e. if the PRINT potentiometer is adjusted for lighter

rint, the darknesswill be lighter in allspeedrangesselectedbythe command code.

Print Speed

The other
label is printed. This adjustment is made only on an individual label basis using
Print Speed command code. For more details on this command, see Section 5:

Programming Reference. Changing

amount

print position. It is especially critical

next
printed with
important to allow
it does not have sufficient time to cool,

The Print Speed can be set using
command. The software command will
panel.The other
which

the

using

the

5,

Programming Reference. Changing

amount
next

print position. It is especially critical
printed with
important to allow
it does not have sufficient time to cool,

method of

controlling print quality is by controlling

the

speed

at

which

the

the

print speed

of time allowed for print element

the

bars parallel to

the

head to cool sufficiently before stepping to

the

print line). When printing a “ladder” bar code, it is

the

the

LCD panel or with

override the

method of

controlling print quality is by controlling

cooling

when

allows the

before

user to control

the

media is stepped to

printing “ladder” bar codes (bar codes

the next

bar will be “smeared” on

the

Print Speed software

the

trailing edge.

any setting entered using

the

speed

the

the

position. If

the

at

label is printed. This adjustment is made only on an individual label basis

Print Speed command code. For more details on this command, see Section

the

of time allowed for print element

the

bars parallel to

the

head to cool sufficiently before stepping to

the

print line). When printing a “ladder” bar code, it is

the

print speed

cooling

when

bar will be “smeared” on

allows the

before

the

user to control

the

media is stepped to

the

printing “ladder” bar codes (bar codes

the next

the

position. If

trailing edge.

the

LCD

CLEANING THE PRINT HEAD, PLATENAND ROLLERS

Supplies needed: SATO SA070 Cleaning Kit (not supplied, check with your dealer)
Cleanin

1.

2.

3.

4. Apply

Page 4-2 SATO

the Print Head

Turn

the printer

Open

the

Label Access door.

Open

the

Print Head Assembly by pushing

of

the

printer. The Print Head Assembly is spring-loaded and will

automaticallyopen as soon as

SATO

Thermal

off.

the

Print Head

Head

Latch

Cleanertoa

the

Head Latch toward

is disengaged.

cotton

swab.

the

“Se”

Print Engines

rear

Section 4.cleaning and Maintenance

The Print Head faces downward

5.
along

the

front edge of

assembly. Pass

the
dampened swab along
width of

the

Print Head (you

may need to move
of

the

way to do

5.

Check for any black coloring or
adhesive on
cleaning.

6.

Repeat if necessary until

clean after it is passed over

is

the

swab after

end of

the

this).

the

the

the

entire

ribbon out

the

head.

7.

The head should be cleaned
least every time

the

ribbon is

at

changed and more often in dusty
environments.

Cleaningthe Platen and Rollers

swab

the

Print Head Platen

Turn

the

1.

printer

off.

2.

Open

the

label access

3.

Open

the

Print Head

by pushing
toward

the

the

Head Latch

rear of

Print Head Assembly is

spring-loaded and will
automatically open as soon as

Head

4. ApplySATO
Cleanerto

5.

The Platen is
directly

Latch is disengaged.

Thermal

one of

the rubber

below the

should be cleaned of any ribbon or
label residue.

6.

The Label Feed Roller is located
underneath

Hold-Down. It

the

Label Pressure

the

door.

Assembly

the

printer. The

Print

the

cotton

roller

Print Head. It

Label

should be cleaned of any label residue or foreign material. Clean

Rollersonthe

the

Head

swabs.

Label Hold Down

Label Pressure Rollers

Label Feed Roller

undersideofthe

Label Hold-Down.

7.

There is one
the printer. It shouldbecleanedofanyresidueorforeign material.

Repeat if necessary. The

8.
mattersuch as dust oradhesive ispresent.

SATO

“Se”

Print Engines Page 4-3

metal

Ribbon Guide Roller

platen

and rollers should be cleaned whenever foreign

used in guiding

the

ribbon through

Section 4.cleaning and Maintenance

pp

p

g

CLEANING THE SENSORS AND PAPER END SWITCH

There are two sensors that are used to control
transmissive see-thru sensor that detects
backing paper which is translucent and detecting
The other is a

reflective

sensor that detects
label liner. When a printed black Eye-Mark passes through
longer
use this position as
matter interferes with

reflected back to

the start of a

the

sensor detector, indicating to

new label. When dust, dirt, adhesive or other foreign

the

light

path of

either of these sensors,
label positioning. These sensors should be cleaned regularly,
of labels. The Paper End Switch is located in front of
should be periodically checked for residue on

lies Needed: SATO SA070 Cleaning Kit

Su

1.

Turn

2.

the printer

Open

the

label

off.

access door.

3.

Open

the

Label Hold-Down by

disengaging

the latch.

The Label

Hold-Down is spring loaded and

will stay in

the up

position. The

Upper Sensor will be visible on

the

underside of

Hold-Down

the

Label

when it is

raised. It is
adjustable over a range of 0.5" (14
mm) to 2.67" (68mm ) from
inside edge of

the

label. The

Sensor Window is positioned

directly

Sensor

below the

.

Upper

the

the

the

edge of

the

the actuator

Upper Sensor

positioning of

the

label by looking through

the

presence of

the

the

light reflected from

the

beam,

the

printer that it should

the

at

least every two rolls

the

sensor window and

roller.

label. One is a

opaque label.

the

the

results is erratic

Ribbon Guide Roller

bottom of

light is no

the

the

4. Apply

SATO

Thermal

Cleaner to oneof the

5.

Use

the

cotton swab to clean any
foreign matter from
surface of

the

sensors.

6.

Check

the

roller on

End Switch for residue and clean

if necessary.

e 4-4 SATO

Pa

Print Head

cotton swabs.

the

exposed

the

Paper

Sensor Window

er End Switch

Pa

“Se”

Print Engines

Section 4.cleaning and Maintenance

A

A

g

REPLACING THE FUSE

Supplies needed: 250V 15A Fuse

Turn

1.

the printer power

off and

remove

thepower

cable.

2. On the

3.

Unscrew

4.

Replace withanew 250V 15A

5.

Screw

C Fuse

backofthe

the

cap

and remove

the

fuse cap back onto

printer, locate

the

the

defective

fuse.

the

printerand

Fuse

Cap

directlyabove

fuse.

replace

the power

the AC

cable.

connector.

C Input

Connector

Pa

e 4-6 SATO

“Se”

Print Engines

}

}

{

}

{

}

{

}

}

{

}

{

}

SECTION 5 PROGRAMMING REFERENCE

INTRODUCTION

This section presents
SATO “Se”printers to

The following

•

•

•

•

•

informationispresentedinthis

The SATO Programming Language
Selecting Protocol Control Codes
Using Basic
The Print Area
Command Codes

a brief overview of the

produce

labels

THE SATO PROGRAMMING LANGUAGE

A

programming

a

group of
The commands, which are
non-printable ASCII characters (such as <STX>, <ETX>, <ESC>)
characters. These commands must be assembled into an organized block of code to be
sent as one data stream to
and generates
programming

language for a printer is a familiar concept to most programmers. It is

commands that are designed to use

referred to as

the

printer, which in turn interprets

the

desired label output. The programmer is free to use any

language availabletosend

commands that are used with

with

logos,barcodes

section:

the

internal

SATO Command Codes,

the

desired

datato the

the

and alphanumeric data.

intelligence of the

printer.

contain

and printable

the

command codes

printer.

The command codes used are based
Typicallythere are four

typesofcommand

<ESC>{Command

These commands generally tell

the

memory.”

<ESC>{Command

Commands with this format tell
dependent
containedin the

upon the

data.

following data, like “print X labels”, where

the

<ESC>

These commands set
speed to

3.”

the operational

<ESC>{Command

upon

“Escape” (1B hexadecimal) sequences.

sequences:

printer to perform a specific

Data

printer to perform a specific

Command

parameters of

Parameter

Parameter

the

printer, like “set

Data

action,

action

the

value for X i

like “clear

which is

the

print

the

s

SATO

“Se”

Print Engines Page 5-1

Section 5. Programming Reference

p

youg

Some commands
Code

39

symbol

can

contain

both

containing the

Parameterand

data.”

SELECTING PROTOCOL CONTROL CODES

Protocol codes are
instructions.
code will follow

There are two different sets of Protocol Control codes to choose from on
Each set is made
non-printable characters, and
characters. The Non-Standard set may be useful on host computers using protocol
converters or in an application where non-printable ASCII characters cannot be sent
from

the

host. This manual uses

examples.
The Protocol Control codes are selected by a DIP

See Section 3: Printer Configuration

CONTROL

CHARACTER

the

special control characters that prepare

For example,

and

the

up of

six special characters. The Standard Protocol Control codes are

STANDARD

DSW2-7 OFF

the

<ESC> character

<ENQ>

characterasks

the

Non-Standard Protocol Control codes are printable

the

.

Standard Protocol Control codes for all of

NON-STANDARD

DSW2-7 ON

Data elements,

tells the

printer that a command

such as “print a

the

printer to receive

fortheprinterstatus.

switch

DSW2-7 on

DESCRIPTION

the

the

printer.

the

front panel.

Off-Line 40 Hex 5D Hex = ] Take printer Off-Line

USING BASIC

It may be useful to test your printer using a BASIC
write your actual production programs in BASIC. Whatever
working in

Set

1.
sending <CR> and <LF> characters after every line. The command string
should be continuous and uninterrupted by <CR> and/or <LF> commands. The
examples given in this manual are printed on separate lines because they will not
fit on one line and do not
characters are needed, they are explicitly noted by

<LF>

STX 02 Hex 7B Hex = { Start of Data
ETX 03 Hex 7D Hex = } End of Data

ESC 1B Hex
ENQ
CAN

BASIC,some of

the WIDTH of the

05 Hex 40 Hex = @ Get printer status
18 Hex 21 Hex = ! Cancel print job

the

output device to

followinghints

contain

5E Hex = ^ Command code to follow

program on a

mayhel

255

characters to avoid automatically

PC. You may also

the

reason, if you will be

et

started:

any <CR> and/or <LF> characters. If these

the

inclusion of <CR> and

notations.

If you are using

2.
on

the PC

the

such that

“COM” statement in the

Page 5-2 SATO

printer’s RS232C interface, it is necessary to set

the

CTS and DSR signals will be

ignored.

Send your OPEN

followingway:

the

COM port

“Se”

Print Engines

r

p

Section 5. Programming Reference

OPEN

This sets
9600

CTS

3.

You may want to minimize
character to a

the

RS232C

baud, Even parity,

and DSR control

string

“COM1:9600,E,8,1,CS,DS”

communication

8

Data bits,

parametersofthe

1

Stop bit and directing

signals.

variable

keystrokes

since

and

this

characteris used

AS #1

program

host PC’s COM1 port

the

port to

size by assigning

quite often.

ignore the

the

<ESC>

fo

The following two examples in BASIC show a typical example using these hints. Both
of these examples use

Printingwith the Parallel

5 REM Parallel Example Identifies the program as a parallel port

10 E$=CHR$(27) Sets the

20 WIDTH

30 LPRINT E$;"A"; Sends an

40 LPRINT E$;"H400",E$;"V100";E$;"WL1SATO"; Sends the data

50 LPRINT E$;"Q1"; Instructs the printer to print one label.
60 LPRINT E$;

“LPT1:”,255

the

Standard Protocol

codes.

Port

print label. The
from being sent to the printer and
displays it only on the screen.

character

Sets the width of the output to 255

characters

the LPT1 parallel port

400 dots horizontally and 100 dots
vertically on the label and printed in the
“WL”

font.

“Z”;

Tells the printer that the last command

has been sent. The printer can now
create and

“REM”

prevents this data

“E$”

string as an <ESC>

“<ESC>A”

command code to

“SATO”

to be to be placed

rint the job.

SATO

Printingwith the RS232C

5 REM RS232 Example Identifies the program as a RS232C port

10 E$=CHR$(27) Sets the

20 OPEN

30 PRINT #1,CHR$ (2); Sends an <STX> (ASCII Code a

50 PRINT #1,E$;"A"; Sends an

“Se”

Print Engines Page 5-3

“COM1:9600,N,8,1,CS,DS”

Port

print label. The
from being sent to the printer and
displays it only on the screen.

character.

AS #1 Opens the COM1 port for output and

sets the parameters as 9600 baud, No
parity, 8 Data bits, 1 Stop bit and
instructs the port to ignore the CTS and
DSR control signals.

decimal
prepare to receive a message.

Print Port #1 opened by statement 20
above.

“2”)

“REM”

prevents this data

“E$”

string as an <ESC>

to the printer instructing it to

“<ESC>A”

command code to

Section 5. Programming Reference

g

your

60 PRINT #1, E$;"H400",E$;"V100";E$;"WL1SATO";Sends the data

70 PRINT #1, E$;"Q1"; Instructs the printer to print a quantity of

80 PRINT #1, E$;

90 PRINT #1,CHR$ (3); Sends an <ETX> (ASCII Code decimal

THE PRINT AREA

The maximum print area depends
is

7

inches long. If
Length command,
printers except
available digits (9999) in
applications will not
how to work with labels that do not use
avoid printing where no label exists, which may lead to print head damage, not to
mention

the

“Z”;

Tells the printer that the last command

the

the

the

M-8490Se which is

require

frustration

“SATO”

to be to be placed
400 dots horizontally and 100 dots
vertically on the label and printed in the
“WL”

autosmoothed font.

one label.

has been sent. The printer can now
create and print the job.

“3”)

to the printer telling it that this is the

end of the messa

upon the

pitch area is expanded with

printer model. The default for all printers

the

<ESC>EX0 Expanded Print

maximum length can be extended to

32.8

inches. The length is limited by

the Vertical

position commands. Many of your label

49.2

e.

inches for

labels this large, therefore, it is important to understand

the

entire print area. The goal is to help you

when you cannotsee

theprinted output.

the

the

all

The following diagram
M-8485Se and a sample
can be seen, your label will be oriented against
viewed from

the
Left-Hand printer,
the

mounting plate. The normal reference point is located

the

print area in

the

The base reference point is always on
front (label exit) of
maximum print width, you may have to adjust
Left-Hand printer to
M-8485Se and need to adjust

illustrates the

2

inch wide by

print

area

fora

3

inch long label placed within this area. As

the

front (label exit) of

the

reference point is on

the

printer. If you are using an M-8485Se

the

outside edge of

normal print orientation (no rotation).

the

right edge of

the

printer. If you are using a label that is narrower than

the

correctly

position

the

position of

the

print area. If you are using a Left-Hand

the

label there are three methods

inside right edge of

base reference point of

available to make sure your printed output will appear
are as follows:

1.

Media Size Command. Use

command specifies
automatically calculate
if you specify a label size with this command,
size specifiedto correctly position

2.

Base Reference Point Command. Send

command as part of your data to

label.

the

<ESC>A1 Media Size Command. This

the

width and length of

the

correct offsets for printing labels of that size. However,

the

label. The printer will

the

the

label.

the

<ESC>A3 Base Reference

the

printer to set a new base reference point for

standard

(Right-Hand)

the

printer as

the

label away from

at the

H1, V1 position of

the

print head as you face

the

the

correctly on

your label. They

labels loaded should match

the

the

Point

Page 5-4 SATO

“Se”

Print Engines

A

x

p

Normal Reference Point

Section 5. Programming Reference

H1, V1

3"

7" 2"

Calculate
the
viewed

the

distance (in dots) that corresponds to

label print area. If you

from

the

frontorlabel

Shift Distance = 3.0"

Your

Label

wanted to

3"

5"

M-8485S Print

rea

the amount

move

the

print area over to

exit

endoftheprinter)3.0

inches:

25.4 mm/inx8 dpmm = 610 dots

you

the

wish to

left (as

shift

New Base Reference Point = 610 dots

Issue

the

Base Reference

Point

command after

stream.

<ESC>A3H0610V0001

This resets

Note:
“margin”unless the reference

3.

Adjust the <ESC>H Horizontal Position. Use

point from
locateit on the

Calculate
closest

the

referencepoint

After the reference

the

print area and use

label.

the

distance (in dots) from

edge of

the

label.

forall

pointis

moved,youcan

pointis reset.

the

followingdata.

the

horizontal position for each field to properly

the

normal base reference point to

Shift Distance = 3.0"x25.4 mm/inx8 dpmm = 610 dots

Each <ESC>H command would have

osition each field.

the

value “610” added to it to

the Start

no longer

the

command in your data

print on the

610dot

normal base reference

the

correctly

SATO

“Se”

Print Engines Page 5-5

Section 5. Programming Reference

r

A

g

Mounting

Plate

Label

5"

The Command Code subsection contains a sample label output for each command
code. These samples
wide label (see illustration). If you want to test any of
are using labels less than five inches in width, you will have to adjust
accordingly so

You must be careful not to print off
for

the

print head elements. Doing so will cause

damage is not covered
For example,

assuming a

the

five inch wide label onaleft-hand

that

the printer

following

reflect

under theprint

Base Reference

Point, H=0001

Left-Hand Printe

how

the

printed information would appear on a five inch

does

not

the

illustrates a

Label

trytoprint

label surface as

irreparable

head

warranty.

sample data stream and

modelprinter:

Mounting

Plate

2"

the

sample label

where thereisno label.

the

label provides a heat sink

damage to

the

Base Reference

Point, H=0001

outputs

the

the

resulting label

and

positioning

head. This

<ESC>A
<ESC>H0050<ESC>V0100<ESC>L0303<ESC>MSATO
<ESC>H0050<ESC>V0200<ESC>B103100*SATO*
<ESC>Q1<ESC>Z

If you are using a two inch wide label,
By adding the

V=100

following

H=50

Base Reference

the

entire image may not appear on your label.

Point

commandtothe

SATO

V=200

*SATO*
*SATO*
*SATO*

5"

2"

second line of

the

data

Pa

e 5-6 SATO

Unshifted Print

rea

“Se”

Print Engines

r

p

Section 5. Programming Reference

Left-Hand Printe

SATO

*SATO*
*SATO*
*SATO*

Original image must be moved towards

the inside of the printer to make it print

on a 2" wide label.

stream,
toward

the

base reference point will be changed, causing

the

inside of

<ESC>A
<ESC>A3H0610V0001
<ESC>H0050<ESC>V0100<ESC>L0303<ESC>MSATO
<ESC>H0050<ESC>V0200<ESC>B103100*SATO*
<ESC>Q1<ESC>Z

the printerwhereitcan

5"

beprintedonthe

SATO

*SATO*
*SATO*
*SATO*

2" Label

the

image to be

narrower

shifted

label.

over

The image reference point is set

late) ofthe

Note: The printers will
of a

character or

For

more

ROTATED FIELDS

The

printers can rotate eachprint

•

The following data stream will rotate
referencepoint of

<ESC>A<ESC>%1<ESC>V800<ESC>H200<ESC>L0202<ESC>WB1E<E
SC>Q1<ESC>Z

at the

label so thatitcan

not

image extends

information, see

<ESC>% - The field rotates, but

remains the same.

the

field:

beprintedona2

“wrap” images that extend beyond the print area. If any part

beyond

the

Base

right edge (edge closest to

theprint

Reference

fieldin90°

the

the

printer side

inch wide

area,it

Point

command

increments

the

base reference point for

print field but will not change

label.

will

disappear.

using the

description.

Rotate command.

the

the

field

base

SATO

“Se”

Print Engines Page 5-7

Section 5. Programming Reference

Original

Base

Reference

Point

V = 800

COMMAND DEFAULT SETTINGS

There are some types of commands
can be printed. If
assumed.

The commands and

the

data stream does not

H = 200

Label Feed

“%1”

that

must

haveavalue

contain

the

corresponding default values are:

these commands, a “default” value is

Direction

specified before a label

COMMAND DEFAULT NOTE

Print Rotation
Vertical Reference Point
Horizontal Reference Point
Character Pitch

0° (1)
0 (1)
0 (1)

2 (1)
Base Reference Point H=1, V=1 (2)
Character Expansion
Print Darkness
Print Darkness (M-8459Se)

1 (1)

2 (1)

3 (1)
Print Speed 6 ips (2)
Print Speed (M-8459Se) 4 ips (2)

NOTES:
(1) The settings for these commands will

receives an <ESC>Z or an <ESC>*

revert to the

.

(2) These values transmitted with these commands will

command is

received.

default value

remain in

when the

printer

effect until a new

Page 5-8 SATO

“Se”

Print Engines

g

OPPOSITE HAND MODELS

Section 5. Programming Reference

The standard “Se” print engine is
facing

the

Control Panel,

the

referred to as a

“right-hand” printer (i.e.,

label comes out from left to right). The M-8485Se,
M-8460Se and M-8490Se are also available in a “left-hand” (i.e.,
right to left) version. The M-8459Se is only available in
configuation.

The only difference in the print area is the

With

the
inside frame. With
away from
identical label except

label

the

MountingPlate

Label

Ri

ht Hand Printer

H = 0001

horizontal

standard “Se” printer,

the

“left-hand” version,

the

frame. The same command stream sent to both printers should print an

the

under the print

the

reference point is

image may be

head.

the

reference point is

shifted

because of

the

standard Right-Hand

Label

Left Hand Printer

base reference point for the label.

the

first print position nearest the

the

when

the

labels comes out

the

first print position

relative positioning of

SATO

“Se”

Print Engines Page 5-9

Section 5. Programming Reference

COMMAND CODE PAGE REFERENCE

It is beyond the scope of this basic Operator’s man ual to cover all the SBPL
commands here in detail .
your authorized SATO dealer.

To give you a basic overview, here is a summary of SBPL syntax and struct ure found in
the Programmging Reference.

Refer to the E Series Programming Reference available from

Each command begins on a separate page with its own heading. A uniform layout is
used to help you find key information about each command. For each Command
Code in this section, there will be a sample data input stream to
expected print output. By

studying the

examples, you can

learn

the

printer and

how to use

the

the

particular command within a whole block of printer code. Pay particular attention to
the

“Special Notes” with each command to

The subject commands are highlighted in bold letters in
are two parts to most, but not all, commands. The first is
which immediately follows

the

<ESC> code. It is always an upper case alpha or a

special character (such as an “&” or a “%”). It is never a lower case alpha character. If
the

command requires additional variable information, it is represented by a
lower case alpha characters immediately following
example, if an aaaabb is

listed

following
for six characters immediately following
the

value of aaaa and

The maximum
number

number of

of characters shown in

followed by an aaaa can have

the next

characters

two

the

up to

In general, commands with only one parameter following
entered without
or “0809”. However,

the

leading zeroes. In the

certain

commands
characters. A command with two parameters
as aaaabbbb
“800” and
“300”,

then the

require the

the

value of bbbb is

exact number of

parameters must be entered as “08000300”. It is recommended that

the

the

value of bb

learn

other important information.

the

basic command,

command. The first four would represent

defined in a

command

structure.

four characters.

above example, you

require the

listed

digits to be entered. If

the

Reference Sheets. There

the

command character

the

command character. For

the

printer will look

.

parameter is represented by

For example, a command

the

command can be

could

exact

number of matching

following

the

enter either “809”

command code, such

the

value of aaaa is

group of

the

you make it a practice to always enter leading zeros to prevent any mistakes.
The

commands must be sent to the

label(s) to print.

printer in an organized fashion in order for

the

NOTE:

These examples assume the use of the Standard Protocol Command Codes, with a
Right-Hand version of the M-8485Se printer with a parallel interface and a five inch
wide label which is the maximum width that will fit in the printer. If the same
command stream is sent to an
33% in size.

Page 5-10 SATO

M-8490Se (300dpi) , the image will be reduced by

“Se”

Print Engines

INTRODUCTION

SECTION 6

INTERFACE SPECIFICATIONS

The “Se” printers utilize a Plug-In Interface Module for maximum printer
configuration flexibility. This section presents
Series printers. These specifications include
interfaceyour printer

The

following

•

•

•

•

•

•

information

Interface Types
Using

the
IEEE1284 Parallel Interface
Universal Serial Bus (USB) Interface
Local Area Network (LAN) Interface
RS232C Serial Interface

General Specifications
Electrical Specifications
Pin Assignments
Ready/Busy
X-On/X-Off

withyourhost

ispresentedinthis

Receive

Buffer

Flow

Flow

system.

Control

Control

detailed

the

interface specifications for

information on how to properly

section:

Bi-Directional Communications Protocol

•

Bi-Comm Communications Protocol

•

Status Response

the

“Se”

INTERFACE TYPES

The parallel interface for
conforms to
is also compatible with
detect
operate in
parallel interface to its fullest capability requires that
compatible interface and that
IEEE1284 specification. If either of these two are not present,
compromised.

In order to
systems all “Se” printers use a Plug-In Interface
module is
time of
interface,an Ethernet interfaceoran

SATO

“Se”

Print Engines Page 6-1

the

the

correct IEEE1284 signals in

the

provide

shipped with

the order.

the

“Se” printers is a high speed, bi-directional interface that

IEEE1284 specification (ECP mode on some computers). The interface

the

older Centronics parallel interface standard. If it does not

the

interface connection, it will automatically

standard Centronics mode which is much slower. To use the

the

host also have an IEEE1284

the

two be connected with a cable that meets

the

data rate is severely

IEEE1284
the

flexibility in

the

communicating

with a variety of host computer

Module.

The IEEE1284 Interface

printer unless another interface type is specified

at the

The other interfaces available are a high speed (to 57.6K bps) serial

optional

Universal

Serial Bus

(USB)

interface.

Section 6. Interface Specifications

y

g

The Parallel interface will probably be
PCs and compatibles. The RS232C Serial interface
other hosts. The USB interface

allows the
supports peripherals attached to a USB bus. Up to
to a single USB

port.

the

most useful in

allows

communicating

connectivity to a

with IBM

number of

printer to be connected to a computer that

127

peripherals can be connected

WARNING: Never connect or disconnect interface cables (or use a switch box) with
power applied to either the host or the printer. This may cause damage to the
interface circuitr

in the printer/hostandisnotcoveredbywarranty.

THE RECEIVE BUFFER

The “Se” printers have
ways. The receive buffer may be
multiple print jobs. The single
that

wish to
job in
prints all jobs in
cannot be changed.

le Job Buffer

Sin

The

printer

Multi Job Buffer

The printer is able to
jobs

at the
of

the

When using

Ready/Busy with DTR (pin 20) or X-On/X-Off flow control protocols. See these

sections for more details. With an empty receiving buffer,
(or an X-On status if using X-On/X-Off),
data. When

maintain control of

front of ones of lesser importance. The multiple

receives and

same time. It acts much like a “print buffer” to maximize

host and

the

the

the

ability to receive a data stream from

configured to

job

print buffer is generally used by software programs

the job

the

order they are received by

prints onejob atatime.

continuously

theprinter.

receive print jobs, compiling and printing other

RS232C Serial interface,

receive buffer is

holding2.0

the

host in one of two

accept one print

job at a

time or

print queue so that it can move a high priority

job

the

printer, and

Eachjob

buffer, on

must

the

other hand

the

order of printing

not exceed

2.95

MB.

the

the

Multi Job

Buffer

performance

uses either

the

the

meaning

the

MBofdata(1

status of DTR is “high”

printer is ready to receive

MB

from being

full),

DTR

Page 6-2 SATO

“Se”

Print Engines

A

(

(DDK

)

Section 6. Interface Specifications

will go “low” (or an

X-Off is sent) indicating

the

printer can no

longer

receive data.

This condition is called “BufferNearFull.”

0 B

DTR High

or

X-On

2.0 MB 2.95 MB

Buffer Near Full

DTR Low

X-Off

The receiving buffer will not be able to receive more data again until a “Buffer
Available” condition occurs. This takes place
that only

1 MB bytes of data are being
time, DTR will go “high” or an X-On is sent to tell
data.

0 B

1 MB

when the

held

(2.0 MB bytes from being full). At this

receiving buffer has emptied so

the

host that it can again receive

2.95 MB

DTR Low

or

X-Off

All printer error
busy (

DTR “low” or X-Off)

on-line. The

conditions

printer

until

will alsobebusyif

IEEE1284 PARALLEL INTERFACE

The parallel interface for
installed by
detect
the

IEEE1284 signals, it will operate in

the

user. It conforms to

the

IEEE1284 signals and operate in

significantly slower. For this reason, an interface cable and host interface conforming

the IEEE1284 specification must be present

interface also operates bi-directionally and can report
the

host.

ELECTRICAL SPECIFICATIONS

the

DTR High

or

X-On

Buffer

(i.e., label out, ribbon out) will cause

the problem is

taken

vailable

corrected and

off-line from

the

the

the

printer to go

printer is placed

front

panel.

“Se” printers is a Plug-In Interface Module that can be

the

IEEE1284 specification. It will automatically

the

high speed mode. If it does not detect

the

standard Centronics mode, which is

to

fully utilize the speed capabilities. This

the

status of

the

printer back to

to

Printer Connector AMP 57-40360
Cable Connector AMP 57-30360

SATO

“Se”

Print Engines Page 6-3

DDK)or equivalent

or equivalent

Section 6. Interface Specifications

(

A

A

g

Cable IEEE1284 Parallel, 10 ft.
Signal Level High = +2.4V to +5.0V

Low = 0V to -0.4V

DAT

<ESC>A . .

STREAMS

Job#

1 . .

<ESC>Z<ESC>A. .

Job#n. .

IEEE1284 Parallel Interface PinAssignments

PIN SIGNAL DIRECTION PIN SIGNAL DIRECTION

1 STROBE

2 DAT
3 DATA 2 To Printer 21 DATA 2 Return Reference
4 DATA 3 To Printer 22 DATA 3 Return Reference
5 DATA 4 To Printer 23 DATA 4 Return Reference
6 DATA 5 To Printer 24 DATA 5 Return Reference
7 DATA 6 To Printer 25 DATA 6 Return Reference
8 DATA 7 To Printer 26 DATA 7 Return Reference

9 DATA 8 To Printer 27 DATA 8 Return Reference
10 ACK To Host 28 ACK Return Reference
11 BUSY To Host 29 BUSY Return Reference
12 PTR ERROR To Host 30 PE Return Reference
13 SELECT To Host 31 INIT From Host
14 AUTOFD
15 Not Used 33 Not Used
16 Logic Gnd 34 Not Used
17 FG Frame Ground 35 Not Used
18 +5V (Z=24K ohm) To Host 36 SELECTIN

To Printer 19 STROBE Re-

1 To Printer 20 DATA1 Return Reference

(1)

To Host 32 FAULT To Host

(1) Signals required for IEEE1284 mode.

3 m)or less

<ESC>Z

turn

Reference

(1)

From Host

Pa

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RS232C SERIAL INTERFACE

Section 6. Interface Specifications

The High Speed Serial Interface is a Plug-In Interface Module that can be installed in
the printerby the

user.

GENERAL SPECIFICATIONS

As

nchronous ASCII Half-duplexcommunication

Data Rate 9600, 19200, 38400, 57600 bps
Character Format 1 Start Bit (fixed)

ELECTRICAL SPECIFICATIONS

Ready/Bus

Hardware Flow Control
Pin 20, DTR Control
Pin 4, RTS Error Condition

X-On/X-Off Software Flow Control
Bi-Directional Communication

7 or 8 data bits (selectable)
Odd, Even or No Parity (selectable)
1 or 2 Sto

bits(selectable

Connector DB-25S

Female

Cable DB-25P (Male), 50 ft. maximum length. For cable

configuration, refer to Cable Requirements appropriate
to the RS232C

rotocol chosen.

Signal Levels High = +5V to +12V

Low = -5V to -12V

Pin Assi

nments

Pin 13

Pin 25

Pin 1

“Se”

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Print Engines Page 6-5

Section 6. Interface Specifications

p

RS232C Interface Signals

PIN DIRECTION SIGNAL DEFINITION

1 Reference FG (Frame Ground)
2 To Host TD (Transmit Data) - Data from the printer to the host computer.

Sends X-On/X-Off characters or status data (Bi-Directional

3 To Printer RD (Receive Data) - Data to the printer from the host computer.
4 To Host RTS (Request to Send) - Used with Ready/Busy flow control to

5 To Printer CTS (Clear to Send) - When this line is high, the printer assumes

6 To Printer DSR (Data Set Ready) - When this line is high, the printer will be

7 Reference SG (Signal Ground)

20 To Host DTR (Data Terminal Ready) - This signal applies to Ready/Busy

protocols).

indicate an error condition. RTS is high and remains high unless
the print head is open (in this case, RTS would return
state after the print head is closed and the printer is placed back
on-line) or an error condition occurs during printing (e.g., ribbon
out, label out).

that data is ready to be
when this line is low. If this line is not being used, it should be tied
high (to pin 4).

ready to receive data. This line must
transmitted. If this line is not being used, it should be tied high (to
pin 20).

flow control. The printer is ready to receive data when this pin is
high. It goes low when the printer is off-line, either manually or due
to an error condition, and while printing
mode. It will also go low when the data in the buffer reaches the
Buffer Near Full level.

transmitted. The printer will not receive data

be high before data is

in the Single Job Buffer

to the high

Cable Requirements

DB9 DB25 HOST INTERCONNECTION PRINTER

1 1 FG
2 3 RD

3 2 TD
8 5 CTS
7 4 RTS
4 20 DTR

6 6 DSR*
5 7 SG

*This connection at the host side of the interface would depend upon the pin that is being used as the Ready/Busy signal by the
driving software.Typically,on a PC, it would be either CTS(pin5) or DSR(pin6) on a DB-25 connector.

←⎯⎯⎯⎯→

←⎯⎯⎯⎯⎯

⎯⎯⎯⎯⎯→

←⎯⎯⎯⎯⎯

⎯⎯⎯⎯⎯→

⎯⎯⎯⎯⎯→

←⎯⎯⎯⎯⎯

←⎯⎯⎯⎯→

1 FG (Frame Ground)

2. TD (Transmit Data)
3 RD (Receive Data)

4 RTS (Request to Send)
5 CTS (Clear to Send)
6 DSR (Data Set Ready)

20 DTR (Data Terminal Ready)
7 SG (Signal Ground)

READY/BUSY FLOW CONTROL

Ready/Busy is
printers. By raising/lowering

rinter

notifies

the hardware

the

host

when it isreadyto

flow control

the

voltage level on Pin

method

receive

for

the
20 of the

data.

serial interface on

RS232C port,

Pin

4(RTS)

and

the Se

the

pin

20

Page 6-6 SATO

“Se”

Print Engines

prop

X

(

DTR)

host must be capable of

-On/X-Off FLOW CONTROL

erly.

are

the

important signals on

supporting

the

printer for this

this flow control

Section 6. Interface Specifications

method of

method

flow control. The

for it to function

X-On/X-Off flow control is used whenever

not available or desirable. Instead of a voltage going high/low
characters representing “Printer Ready” (X-On =11 hexadecimal) or “Printer Busy”
(

X-Off =

the
be capable of
of pin
sends an X-Off
level of

13

hexadecimal) are transmitted by

host. In order for this

supporting

method of

flow control to function

it. X-On/X-Off operates in a manner similar to

20 (DTR) as previously explained. When

the

buffer drops

when the

“Buffer Near Full” level is reached and a X-On

below the

“Buffer Available” mark. When
off-line manually, it transmits an X-Off indicating it cannot accept data. When it is
placed back on line manually, it sends an X-On, indicating it is again available for
receipt of data. If an error occurs during printing
sends an X-Off as soon as an error condition is detected. When
and

the

printer is placed back on-line, it transmits an X-On indicating it is again

ready to accept data.

Upon

power up if no

X-On characters

host.

at

error

conditions

five

millisecond intervals

hardware (Ready/Busy)

the

printer on pin

the

printer is first powered on it

(paper

are

present,

the

printer will continually

until it receives a transmission from

flow control is

at

pin

20,

2

(Transmit

correctly, the

when the

the

printer is taken

out, ribbon out),

the

error is cleared

control

Data) to

host must

the

function

the

printer

send

data

the

Data Streams
The data streams for X-On/X-Off and Ready/Busy flow control are constructed in

the

same

way as

they

are

forReady/Busyflow

control.

<ESC>A. . Job#1 . . <ESC>Z<ESC>A. . Job#n . . <ESC>Z

Example:
NOTE: All

<ESC>A . .

Job#

charactersare in

1 . .

<ESC>Z

ASCII.

UNIVERSAL SERIAL BUS (USB)INTERFACE

The Universal Serial Bus (USB) interface is a Plug-In Interface Module that can be
installed by
interface installed) that must be loaded on your PC and
support USB peripherals using Windows
contained in
Optional

the

user. It requires a driver (shipped with each printer that has

the

USB Interface

interface installed.

Manual

Upto

98.

that is shipped with each printer with a USB

127

devices

the PC

Details for loading

maybe

connected to a USB

must be

the

configured to

USB driver are

the

port.

SATO

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Section 6. Interface Specifications

K

(

p

q

)

LOCAL AREA NETWOR

LAN) OPTIONAL INTERFACE

A Local Area Network (LAN) interface is a Plug-In Interface Module that can be
installed by

the

user. It requires a driver shipped with each printer that has
interface installed. The driver that must be loaded on your PC and
configured to
connection. Details for loading
Manual

support

the

TCP/IP network protocol using a 10/100BaseT LAN

the

that is shipped with eachprinterwithaLAN

BI-DIRECTIONAL COMMUNICATIONS

This is a two-way communications protocol between
printer, thus enabling
communications is selected, there is no busy signal from
request

the

complete status from

request status in

ENQUIRE/ACK/NAK

In

the

Bi-Com

and

the

respond

4

printer will respond with its status within five milliseconds. If printing, it will

upon

finishing
protocol to work properly with an RS232C Interface, pin
must be

held

high by

state is to tie pin

rinter

end of

the

the

host to check printer status. When Bi-Com

two different ways.

mode,

the

host transmits an ENQ (05 hexadecimal) to

the

current label,

the

host. One way to ensure these pins are always in

20 (DTR) to pin 6 (

cable.

LAN driver are contained in

Optional

the

the

printer, including

then

resume printing. In order for this

DSR)

and pin

ready/busy.

4 (RTS) to pin 5 (

the PC

the

LAN Interface

interface installed.

host computer and

4

the

printer. The host must

The host may

the

6 (DTR)

and pin

CTS) at the

the

must be

the

printer

5 (CTS)

the

correct

En

uire (ENQ

Upon receipt of an ENQ command,
information bounded by an STX/ETX pair. The Bi-Com protocol works only in
Multi Job

<STX>{ 2 Byte ID}{1 Status Byte}{6 Byte Label Remaining}{16 Byte Job Name}<ETX>

Buffer

mode. The status

the

printer responds with

25

bytes of status

informationisdefinedasfollows:

the

•

ID -

This is a two byte

print

job ID is defined

with

the

print

job

information on how to use this

•

Status - A single byte defining

Status Byte Definition table).

•

Label Remaining - Six bytes defining

the

current print

•

Job Name -

16

the job by the

16

characters,

the

If an ENQ is received after
or there is no datain the

<ESC>WK Job Name command. If

buffer,theprinterwill

number

using

(see Job ID Store in

identifying

the

<ESC>ID Job ID command transmitted

command).
the

current status of

the

current print

the

command listing for more

The range is from

the

the number of

job.

The range is from

000000 to 999999

bytes of ASCII characters identifying

the

field will be padded with leading zeroes.

the

print

job

specified in

the ID

respond

bytes has been completed,

with

two

job

ID. The

00 to 99.

printer (see

the

labels remaining in

labels.

the

name assigned to

Job Name is less than

“space” characters

Page 6-8 SATO

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Section 6. Interface Specifications

(20 hexadecimal) for theIDnumber,
RemainingLabels bytes and

the 16

six

byte

“zero”

Job

characters

Name.

(30 hexadecimal) in

the

Cancel (CAN)

If a

CAN

all data from
required
immediately

(18 hexadecimal) command is received

the

receive and print buffers. A delay of five milliseconds or more is

before any new data can be

upon

receipt, even if

downloaded.

the

printer is off-line or in an error condition. The

, it will stop

The

CAN

the

print

job

and clear

command is effective

printer will return an ACK (06 hexadecimal) if there is no printer error condition and
a NAK

(15

hexadecimal)ifanerror

condition

exists.

Print Job

Upon receipt of a valid print
hexadecimal) will be returned by
hexadecimal) if a printer error exists (this protocol only works with

job

(<ESC>A . . .

the

printer if there are no errors and a NAK (16

<ESC>Z), an ACK (06

the

RS232C

interface).

Print Stop(DLE)

If a DLE (10 hexadecimal) is received by
an ACK (06 hexadecimal) is returned if there are no errors and a NAK (16
hexadecimal) if a printererror

exists.

the

printer,

the

print process is stopped and

Print Start(DC1)

If

the

printer has been stopped by receipt of a DLE (10 hexadecimal) command, it
can be restarted by sending a DC1 (hexadecimal 11) command. Upon receipt of this
command an ACK (06 hexadecimal) is returned if there are no errors and a NAK (16
hexadecimal) if a printererror

exists.

(1) To provide compatibility with older SATO printers, the RS232C interface can be
configured to use an earlier Bi-Com 3 ENQ/ACK/NAK protocol selected via DSW2-8
and DSW1-7/8 (on the RS232C Interface module).

The earlier protocol did not have provisions for the Job Name and did not respond
to the DLE or

DCI commands. Also, there are additional Response Codes in the
Status Byte Definition. It is recommended that you use the current protocol rather
than the earlier version unless it is necessary for compatibility with existing software.

SATO

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Section 6. Interface Specifications

y

Status B

te Definition, Bi-Com Protocol

ASCII HEX DEFINITION

0 30 No Errors
1 31 Ribbon Near End
2 32 Buffer Near Full

OFF-LINE

3 33 Ribbon Near End and Buffer Near Full

(1)

4

A 41 No Errors
B 42 Ribbon Near End
C 43 Buffer Near Full

34 Print Stop (no error)

ON-LINE, WAITING FOR DATA

D 44 Ribbon Near End and Buffer Near Full

(1)

E

G 47 No Errors
H 48 Ribbon Near End

I 49 Buffer Near Full

45 Print Stop (without error)

ON-LINE, PRINTING

J 4A Ribbon Near End and Buffer Near Full

1

K

M 4D No Errors

N 4E Ribbon Near End
O 4F Buffer Near Full

4B Print Stop (without error)

ON-LINE, WAITING TO DISPENSE A LABEL

P 50 Ribbon Near End and Buffer Near Full

1

Q

S 53 No Errors

T 54 Ribbon Near End

51 Print Stop (without error)

ON-LINE, COMPILING PRINT JOB

U 55 Buffer Near Full

1

V

W

56 Ribbon Near End and Buffer Near Full

(1 1

56 Print Stop (without error)

OFF-LINE, ERROR CONDITION

b 62 Head Open

c 63 Paper End
d 64 Ribbon End
e 65 Media Error
f 66 Sensor Error
g

j 6A Cutter Error

67 Head Error

k 6B Other Error Condition

1

Not supported by legacy Bi-Comprotocols

Page 6-10 SATO

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Section 6. Interface Specifications

STATUS RESPONSE

The second
specific commands. The response from these commands will
information about
controlling application to
remote location.

Printer Status

method of

the

SOH + MG

determining printer status is to interrograte

provide

printer status depending

determine the

status of a printer

upon the

command. This

when it is

the

printer with

specific

allows the

located in a

Upon Receipt of an SOH (hexadecimal 01) followed immediately by an ASCII MG
causes

the

air that

NUMBER

printer to return a

reports

BYTE

1 00 Thermal Transfer Print T

2 00 203 d

3 00 2 i

the

current

HEX

ALUE

01 Direct Thermal Print T

01 305 d

01
02
03
04
05
06
07
08
09

30

byte Printer Status Word bounded by an STX-ETX

operatingstatusoftheprinter.

i Resolution

i Resoution

s Print Speed
3 ips Print Speed
4 ips Print Speed
5 ips Print Speed
6 ips Print Speed
7 ips Print Speed
8 ips Print Speed
9 ips Print Speed
10 ips Print Speed
12 ips Print Speed

DESCRIPTION

e

e

SATO

4 00 Not Su

01
02
03
04

5 00 Not Su

01
02

6 00 Dis

01 Dis
7 00 Reserved
8 41 Not Supported

42

43

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Not Supported
Not Supported
Label Dispense Print mode
Reserved

Not Supported
Not Supported

Not Supported
Not Supported C

orted

orted

ense at headposition

ense at dispenseposition

Section 6. Interface Specifications

V

y

y

pp

g

BYTE

NUMBER

HEX
ALUE

9 00 Print Densit

01
02
03
04

10 00

01
02

11 00

01

Print Densit
Print Density Level 3
Print Density Level 4
Print Density Level 5

Reflective (Eye-Mark) Sensor
Gap (See-Thru) Sensor
No Sensor

Zero Slash Disabled

Zero Slash Enabled
12 00 Reserved
13 00

01

14 00

01

15 00

01

16-17 00 to C80

00 to 12C0

18-19 00 to 340

00 to 4E0

20-21 00 to 3E7

FFFF to FC19

22-23 00 to 320

00 to FCE0

24 00 to 63

FF to 9D

25 00 to 63

FF to 9D

26 00 to 63

FF to 9D

27 00 to 63

FF to 9D

28 00

01

Not Supported

Not Supported

Online Feed Disabled

Online Feed Enabled

Fixed Pitch

Proportional Pitch

Not Supported

Not Supported

Vertical Base Reference Point Offset in dots (0 to 792)

Vertical Base Reference Point Offset in dots (-1 to -792)

Horizontal Base Reference Point Offset in dots (0 to 800)

Horizontal Base Reference Point Offset in dots (-1 to

-800)

Not Supported

Not Supported

Not Supported

Dispense Offset in dots (0 to 99)

Dispense Offset in dots (-1 to -99)

Compatibility Mode Enabled

Compatibility Mode Disabled

DESCRIPTION

Level 1

Level 2

29 08 to 40 Not Su
30 00

e 6-12 SATO

Pa

01

orted

Buzzer Enabled

Buzzer Disabled

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Section 6. Interface Specifications

Counter Status

SOH + ME

Upon Receipt of an SOH (hexadecimal 01) followed immediately by an ASCII ME
causes

STX-ET

the

printer to return a

air that reports

BYTE

NUMBER

1-8 Hex Current Life Counter in dots

9-12 Hex 1st (Current) Head Counter in dots
13-16 Hex 2nd (Previous) Head Counter in dots
17-20 Hex 3rd Head Counter in dots
21-24 Hex Not Supported
25-28 Hex Not Supported

ALUE DESCRIPTION

28

byte Head Counter Status Word bounded by an

the

current

statusoftheprinterlife counters.

Sensor Status (SOH + SG

Upon Receipt of an SOH (hexadecimal 01) followed immediately by an ASCII SG
causes

the

air that

printer to return a 4

reports

the

valuesoftheprintercounters.

byte Sensor Status Word bounded by an STX-ETX

BYTE

NUMBER

1 Hex Reflective Sensor Level
2 Hex Transmissive Sensor Level

3 00

4 00

ALUE DESCRIPTION

Out of Paper
Paper Present

Head Open
Head Closed

01

01

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Section 6. Interface Specifications

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Head Status

Upon Receipt ofan
causes

the

STX-ETX pair that reports

printer will respond to this command, it must be in
On).

BYTE

NUMBER

SOH + HC)

SOH (hexadecimal

printer to return a 1

HEX
ALUE

1 00 Print Head OK

01 Electrical Fault in Print Head

the

byte Head

current

01)

operating

followed

Fault

immediatelyby an ASCII HC

Status Word bounded by an

status of

the

DESCRIPTION

the

print head. Before

Head Check Mode (DSW2-3 =

System Version Information (SOH + SB

Upon Receipt of an SOH (hexadecimal 01) followed immediately by a ASCII SB
causes

the

printer to return a

air that reports

BYTE

NUMBER

1-50

50

byte Printer Status Word bounded by an STX-ETX

the

system versionoftheprinter.

ALUE DESCRIPTION

SCII FirmwareVersion Information

the

Memory Status(SOH + EB)

Upon Receipt of an SOH (hexadecimal 01) followed immediately by an ASCII EB
causes

the

printer to return a

air that reports

BYTE

NUMBER

1-4 Hex Free Font Memor
5-8 Hex Total Font Memory

9-12 Hex Free Form Overlay Memory
13-16 Hex Total Form Overlay Memory
17-20 Hex Free Graphic Memory
21-24 Hex Total Graphic Memory

the

current user

ALUE DESCRIPTION

24

byte

Memory

memoryallocation.

Status Word bounded by an STX-ETX

Pa

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Section 6. Interface Specifications

Form Overla

Status (SOH + FO

Upon Receipt of an SOH (hexadecimal 01) followed immediately by an ASCII FO
causes

STX-ET

the

printer to return a

air that reports

BYTE

NUMBER

1-2 01 to 99 Form Registration Number (ASCII value)

3-18

ALUE DESCRIPTION

SCII Form Name

18

byte Form Overlay Status Word bounded by an

the

Forms

downloaded

into

theprinter.

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Section 6. Interface Specifications

g

)

g

V

A

H

H

A

g

Font Confi

uration (SOH + FG

Upon Receipt of an SOH (hexadecimal 01) followed immediately by an ASCII FG
causes

STX-ETX pair that reports information

the

printer to return a

102

byte

Font/Graphics

on

the

stored

Status Word bounded by an

font

orgraphic.

Note: The printer must be in the Font/Graphic Download (See Section 3:
Confi

uration) mode before a response willbe received.

BYTE

NUMBER

1-2
3-4 00

5-36
37-48 ASCII Font Style
49-52 ASCII Font Point Size
53-54 Hex Character Width in dots
54-60 Hex Character Height in dots
57-60 Hex Font Size
58-64 Hex Font Registration Number
65-68 Hex Font Data Top Address
69-72 Hex Total Size
73-74 Hex Vertical/Horizontal Writing Flag

75 Hex Character Pitch, Fixed/Variable
76 Hex Family Attribute
77 Hex Character Set

78 Hex Italic Attribute
79-80 Hex Weight Attribute
81-82 Hex Spread
83-84 Hex Assent in dots
85-86 Hex Registration Start Code
86-87 Hex Registration End Code
88-95 Hex Reserved
96-98 Hex Code

99-100 Hex Horizontal Valid Size

101-102 Hex Left Gap Size

ALUE DESCRIPTION

SCII Font ID Number

Font
Graphic

01

SCII Font Name

Pa

e 6-16 SATO

“Se”

Print Engines

(

)

p

V

)

p

g

p

V

y

y

y

p

g

y

Section 6. Interface Specifications

Interface Status

SOH + IG

Upon Receipt of an SOH (hexadecimal 01) followed immediately by an ASCII IG
causes

the

air that

NUMBER

printer to return a 1

reports

BYTE

1 0 IEEE 1284 Parallel

the

typeofinterface connection

ALUE DESCRIPTION

1
2
3

byte Interface Status Word bounded by an STX-ETX

Serial RS232
Local Area Network
Universal Serial Bus

currentlyset in

the printer.

Serial Interface Settings(SOH + H2

Upon Receipt of an SOH (hexadecimal 01) followed immediately by an ASCII H2
causes

the

air that

NUMBER

printer to return a 5

reports

BYTE

the

current

ALUE DESCRIPTION

byte Serial IF Status Word bounded by an STX-ETX

operatin

arametersofthe

Serial RS232 Interface.

1 0 9600 BPS

1
2
3

2 0 No Parit

1
3

3 0 1 StopBit

1 2 Sto

4 0 Sin

1
2
3
4

19200 BPS
38400 BPS
57600 BPS

Odd Parit
Even Parit

Bits

le Item Buffer with Ready/Busy Flow Control
Multi-Item Buffer with Ready/Bus
X-ON/X-OFF Flow Control
Status 4 Bi-Comm
Status 3 Bi-Comm

Flow Control

SATO

“Se”

Print Engines Page 6-17

Section 6. Interface Specifications

g

EXT CONNECTOR

The EXT connector on
external

printer accessories such as label rewinders or applicators. The 14-pin

the

rear panel of

the

“Se” printers is

intended

for use with

the

Centronics type connector provides a choice of four different output signals along
with various error
for

legacy

Pin Assi

PIN DIRECTION SIGNAL DESCRIPTION

13 To Host Vcc - +5V
10 To Host Ribbon Near End - This pin goes high when the amount of ribbon

4 To Host Error - This pin goes low when the printer detects an error

7 To Printer Reprint - A duplicate of the last label in a print job will be

5 To Printer Print Start - The printer will print one label when this pin is pulled

6 To Host End Print - It is used to drive an applicator or other external

1 To Host Label Out - This pin goes low (0V) when a label out error exists.
3 To Host Ribbon Out - This pin goes low (0V) when the ribbon is out.
2 Reference Signal Ground
8 To Printer Reserved
9 To Host Off Line - This pin goes low (0V) when the printer if Off Line.

11 Reserved
12 To Host +24V +/- 10% @2A - Power for external devices.
14 Frame Ground

applications.

nments

conditions. A

on the unwind shaft is approximately 46 feet (14 m). The output
will be low when the ribon is completely out.

condition such as head open or receiving buffer full.

reprinted when this signal is received.

to ground. This signal must be enabled by placing switch
DSW3-5 on the Control Panel in the OFF position.

device requiring synchronization with the print cycle. You may
choose between four types of output signals using control panel
DSW3-6 and DSW3-7 selections.See timing charts on next page.

Note: This conditions that determine when this line goes true can
be modified by the LCD Service Mode Panel setting

DB-9 to 14-pin Centronics adapter cable is

provided

NOTE: Thesignals on pins1,3,4,6,9 and10 each have an open collector output. These pins normally
measure +.07V maximum when a true condition exists.If a false condition occurs, the voltage will drop to
0V. To achieve a signal level of +5V, you must add a 330ohm,1/4Wpull-up resistor between the open
collector output pin and Vcc(pin 13) as illustrated. This will provide a signal level of +5V for a true
condition and 0V when a false condition exists.The maximum voltage that can be applied to these pins is
+50V and the maximum current they can sink is 500milliamps.

Page 6-18 SATO

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Print Engines

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p

yp

yp

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Section 6. Interface Specifications

Pin 13

Vcc= +5V

330 ohm, 1/4W

Si

nal Out

Pin 1, 3, 4, 6, 9 or 10

STANDARD OPERATION

Print Start

In

ut

Print Repeat

Input

Print End

Type 1

Print End

T

e 2

Print End

T

e 3

Print End

T

e 4

+5V

0V

+5V

0V

+5V

0V

+5V

0V

+5V

0V

+5V

0V

Start of Print C

cle End of Print Cycle

20 milliseconds

“Se”

SATO

Print Engines Page 6-19

Section 6. Interface Specifications

y

p

yp

yp

yp

per

p

yp

yp

yp

yp

g

REPEAT PRINT

Print Start

In

ut

Print Repeat

Input

Print End

Type 1

Print End

T

e 2

Print End

T

e 3

Print End

T

e 4

+5V

0V

+5V

0V

+5V

0V

+5V

0V

+5V

0V

+5V

0V

Start of Print C

20 milliseconds

cle End of Print Cycle

ERROR SIGNALS

Print Motion

Pa

End

Ribbon End

Machine Error

Print End

T

e 1

Print End

T

e 2

Print End

T

e 3

Moving

Stopped

+5V

0V

+5V

0V

+5V

0V

+5V

0V

+5V

0V

+5V

0V

Paper or Ribbon End

Head
O

Paper/Ribbon

Replinished

en

Head

Closed

Pa

e 6-20 SATO

Print End

e 4

T

+5V

0V

“Se”

Print Engines

SECTION 7

TROUBLESHOOTING

This section has been devisedtohelp youifyou
“Se” Series printers. Use this section to make sure
before deciding you are unable to proceed any further. The section is divided into five
parts:

•

Initial Checklist

•

IEEE1284 Parallel Interface

•

RS232C Serial Interface

•

Universal Serial Bus Interface

•

LAN Ethernet Interface

INITIAL CHECKLIST

1. Is the printer powered

2. Is the
the
in

Are

3.
on,

are
the

upand

ERROR light on

the

Print Head Assembly or

position.

the

the

LABEL and RIBBON lights on

labels or ribbons may be incorrectly loaded.

ON-LINE?

front panel

the

off? Is

Label Hold-Down is not closed and latched

the

unableto

produce outputonthe

basics have been checked

this light is on, it may mean

front panel

off? If

these lights are

USING THE IEEE1284 PARALLEL INTERFACE

SATO

1. Is the

2.

3.

4.

“Se”

Print Engines Page 7-1

IEEE1284
(DB-25S Female) on
printer?

printercable

the PC

connected

and to

WARNING: Never connect or disconnect interface cables (or use a switch box)
with power applied
to

the interface circuitry and is

Does

the

Parallel interface cable used meet IEEE1284 specifications? If it

to

either the printer or the host. This may cause damage

not

does not and you are connected to an IEEE1284 or ECP parallel port on
the

computer,

the

printer may not be able to communicate

Is there more than one parallel interface port on your PC (LPT1, LPT2,
etc.)? If so, make sure you are sending data out

Is

the

IEEE1284 Interface Module installed in
of

the

Parallel Interface

printers.

module

securely to your

the

Parallel Interface connector on

covered by warranty.

the

the

will not work

correctly in the

parallel

correctly.

correct port.

printer?

Older

port

versions

“Se”

the

Section 7. Troubleshootin

g

A

—

A

—

5.

When

you send

the

printjobtothe

printer,

anditdoes

not respond, do
you get an error message on your PC that says “Device Fault” or something
similar?

This may mean that

the

computer doesn’t know

that:
a. Both ends of

connectors.
b. The

printer is

the

cable are securely inserted into their respective

ONLINE.

c. The cable is not defective. There are other
error
message on your computer, but
of

the

When you send

6.

reasons.

the

print

thereisno error messageonthe

job to the

at

this stage, a defective cable may be one

PC:

a. Check your data stream for some of
follows?

<ESC>
b. Verify

DAT

that

you’ve included

all

required

the

printer is there. Verify

things

that can cause this

printer and it does not respond, and

the

basics. Is your

parametersinthe

job

framed as

data stream.

c. Verify the

•

You have not typed a “0” (zero) for an “O” (letter) or vice-versa.

•

You have not missed any <ESC> characters where they’re needed.

•

Make sure all printer command codes are

If you’ve checked all of

7.
want to try a

following:

Buffer

Hex Dump to

the

above and

determine

capital

the

printer still isn’t printing, you may

letters.

what (if anything)

the

printer is receiving from your computer. See Printing Hex Dump Labels in

Section3:

Configuration

.

The Parallel port is now listening for incoming data. Send your print
The printer will now print (only once) a Hexadecimal (Hex) Dump of
everything it
character represents a character
but now you can analyze

7.

While checking

received from

the

Hex Dump printout, if you notice 0D

the

host computer. Each 2-digit hexadecimal

the

printer received. It may be tedious,

and

troubleshoot the

data

stream.

H

0AH

(Carriage
Return and Line Feed) characters throughout. The command string should
be continuous and no CR or LF characters are allowed between
Command (
using BASIC, it may be
wraps.
these

<ESC>A)

Adding a

extra 0D

and

the

Stop Command (

adding

these characters automatically as

“width” statement to your

H

charactersbyexpanding

0AH

<ESC>Z). If

program

the

can help to suppress

line

length

the Start

you are

the

up to 255

job.

line

Page 7-2 SATO

“Se”

Print Engines

g

p

(

p

Secti on 7. Troubleshoot in

characters. See

the beginning of

details on writingaprograminBASIC.
If you’re not

equivalent statement in
carriage
printer. We want

rinter.

programming in

returns

and line feeds from your data being sent out to

the

the

data stream to be one complete line going to

USING THE RS232C SERIAL INTERFACE

1. Is the

2.

RS232C

DB- 25S or DB-9S

Serial

cable

Male)andtothe

WARNING: Never connect or disconnect interface cables (or use a switch box)
with power applied
to

the interface

Is

the

cable defective? At

to

either the printer or the host. This may cause damage

circuitryandisnotcovered

Modem Cable,” which crosses pins in a specific manner. This should enable
your printer to print.

But we

built to specifications as described in Section 6: Interface Specifications.

Section 5: Programming Reference for

BASIC, check to see if you have an

language you’re using to suppress extra

connected

securelyto

RS232C

connector on the printer?

your

serial port on

bywarranty.

the

very least, you should be using a “Null

recommend that you

eventually

the

the

the

use a cable

PC

3.

Is

the

RS232 Interface Module installed in
require the
advantage of

new Hi Speed Serial Interface (PN WCL40451)to take

the

faster data transmission speeds. The older Serial

Interface Modules
Check for obvious errors in

4.
with

the

<ESC>A and <ESC>Z commands? See Section 5: Programming

will

work,butata

the

data stream. Is

the

reduced

printer? The “Se” printers

capability.

the

data properly framed

Reference if necessary.

5. If

after sending your

message on

the

There may be some inconsistencies with

job to the

printer, it only “beeps” and displays an error

LCD display, you may have a configuration

the

Baud Rate,

Parity,

problem.

or Stop Bits in relation to your host computer. If you are confused as to
what

the

printer’s current RS232 settings are, print a Configuration Test
label(see Section 3). It will list all of
settings.

6.

If you still are unable to get printer output, try
in Step

rinter

From

7.

5 under the

monitors

the

Hex Dump, if you are seeing extra 0D

Parallel Interface

the

RS232C

interface

characters, and are using BASIC,
Code section.

Itprovides

hints

the

current printer configuration

the

Hex Dump as described

troubleshooting. In

forincoming

H

0AH

data.

(CR and LF)

refer to the beginning of the

forwritinga SATO

program in

this case,

Data Bits,

the

Command
BASIC.

SATO

“Se”

Print Engines Page 7-3

Section 7. Troubleshootin

g

plugg

p

USING THE UNIVERSAL SERIAL BUS(USB)INTERFACE

If nothing prints
device drivers have

1.

2.
Double click on this applet.

3.

4.

5.

6.

7.

when

doing a test print you will need to verify that

been successfullyinstalled

Click on
Within

Click on
Make sure that

get to SATO-USB device.
Verify that it does not have any errors

remove
Reboot

Consult
support

Start, then

the

new Windowyou should

the

Device Managertab.

the

device and

the PC
the

Windows Troubleshooting guide or contact technical

for

further

Settings

the

View Device by type is checked. Scroll down until you

then

and

the

Printer.

assistance.

USING THE LAN ETHERNET INTERFACE

and

then

reinstall

bydoingthe

Control

haveanapplet

next to

it.

Panel.

it. If it shows an error,

the

following:

listed as

System.

Printer

If you cannot print to
following:

Does Not

Come Up Ready

the

1.

Make sure that

ed in,

2. If

possible, connect a terminal to
prompt,
reloading
defaults) and powering

roblem persists, theproduct

the

does not fix

print server after you install it, check

the

printer is powered on, that all cables are securely

and that

print server firmware has not been loaded properly. If

theprinteris

the problem,

the

print server off and

maybe

Installation Problems (PrinterComes
Print)

If
the

the

printer starts

following:

up OK

but you cannot print,

•

There is a

printer

•

There is a

•

There is a queue setup

protocol-related problem.

problem

problem

with

with

the

interface between

the

network connection or cabling.

problem, a

on-line.

the

serial port. If you see

try setting

defective.

up

Ready

switch 1 to ON

then on

but

the problem could

the

print server setup

the

the boot

(factory

again; if

You Cannot

one of

print server and

problem, or

the

the

other

Page 7-4 SATO

“Se”

Print Engines