Copyright 2011 SATO America, Inc. All rights reserved
Caution
(1) Reproduction in any manner of all or part of this document is prohibited.
(2) The contents of this document may be changed without prior notice.
(3) Great care has been taken in the preparation of this document. However, if, for any reason, problems,
mistakes, or omissions are found, please contact your SATO reseller or technical support center.
FCC statement
The printer complies with the requirements in Part 15 of FCC Rules for a Class B Computing Device.
Operating the printer in a residential area may cause unacceptable interference to radio and TV reception.
If the interference is unacceptable, you can reposition the equipment, which may improve reception.
Adjusting the Print Quality.................................................................................................. 6 - 3
Cleaning the Print Head, Platen and Rollers...................................................................... 6 - 4
Releasing/Replacing the Print Head .................................................................................. 6 - 6
Cleaning the Sensor........................................................................................................... 6 - 7
SATO group of Companies ...................................................................................... 7 - 1
SATO Group of Companies ............................................................................................... 7 - 2
Page 2CT4i Series Operator Manual
Unit 1: Introduction
INTRODUCTION
•About This Manual
•General Description
•Control Features
CT4i Series Operator Manual1-1
Unit 1: Introduction
ABOUT THIS MANUAL
This manual is laid out consistent with the product discussed and provides all of the information required for printer
installation, configuration, operation, and light maintenance. Refer to this product’s Programming Reference
document for instructions on printer programming through a host system.
This manual also incorporates the use of special information boxes. Examples of these boxes and the type of
information provided in each, are below.
WARNING: PROVIDES INFORMATION THAT, IF UNHEEDED, MAY RESULT IN
PERSONAL INJURY.
CAUTION: PROVIDES INFORMATION THAT, IF UNHEEDED, MAY RESULT IN
EQUIPMENT DAMAGE.
ATTENTION: Provides information that is deemed of special importance but will not
result in personal injury or product damage if unheeded.
NOTE: Provides helpful hints to assist in performing the tasks at hand.
LCD DISPLAY: Provides the specific display that should be visible on the LCD at that
point.
A comprehensive Table Of Contents provided at the front of this manual facilitates rapid movement within. The
contents identify the different Units, Chapters, and some Sections. Each references the page number of their
commencement.
The pages of this manual have embedded headers and footers to assist the user in identifying his or her exact
position within the manual. The header provides the unit number followed by its name. The footer identifies the
product on the left, the page number in the center, and the manual’s part number to the right side of the page.
Page enumeration is two-part with each separated by a hyphen. The first character set references the Unit and the
second identifies the page number within that unit. Page numbers begin with the numeral one (1) at the beginning
of a new unit and ascend sequentially.
CT4i Series Operator Manual1-2
Unit 1: Introduction
Ribbon Take-up
spindle
Spring loaded holder
for ribbon mechanism
Support stand for lifting
ribbon mechanism
upward
Label Holder
Cover release
Top cover
Power switch
LED/DIP switches
and potentiometers
ONLINE button
FEED button
Power/Error LEDs
Platen Roller
Label Sensor
Label Holder
Label Holder release
knob
Print Head
Fanfold loading window
Front cover and
compartment for
optional cutter
Ribbon Supply
spindle
GENERAL DESCRIPTION
The compact CT4xxi Series printers are designed for use in medium-volume labeling applications demanding a
low footprint, crisp print quality of up to 600dpi; hardware versatility, ease of use, and great reliability. Its
antibacterial chassis also positions it ideally for clinical environments. The printer’s main parts are described below.
Figure 1-1, Primary Parts (Direct Thermal model)
Figure 1-2, Primary Parts (Thermal Transfer model)
CT4i Series Operator Manual1-3
Unit 1: Introduction
This page is left blank intentionally.
CT4i Series Operator Manual1-4
Unit 2: Technical Data
TECHNICAL DATA
•Physical Characteristics
•Environmental Specs
•Power Supply
•Processing
•Printer Language
•Interface Modules
•Print
•Sensing
•Media
•Ribbon
•Regulatory Approvals
•Character Font Capabilities
•Barcode Capabilities
CT4i Series Operator Manual2-1
Unit 2: Technical Data
PHYSICAL CHARACTERISTICS
Width7.8 in. (198 mm)
Height
Depth
Weight
5.5 lbs (2.5 Kg) excluding AC adaptor
8.8 in. (225 mm)
7.1 in. (180 mm)
ENVIRONMENTAL (EXCLUDING MEDIA)
Operating Temperature/Humidity5° to 35°C @ 30 to 80%RH
Storage Temperature/Humidity-5° to 60°C @ 30 ~ 90%RH, non-condensing (NA for media)
POWER SUPPLY
100-240 Volts AC +/- 10%, 50/60 Hertz
Input Voltage (AC)
Input Voltage (DC)
Power Consumption90 Watts (when print ratio is 30%)
Rated Input voltage: 25 V DC
Rated current: 1.5 A
Rated voltage: 24.0 VDC - 25.25 VDC
Rated current: 2 A (Current peak: 13 A)
PROCESSING
CPU32 Bit RISC
Flash ROM4 Megabytes
SDRAM16 MB
PRINTER LANGUAGE
StandardSATO Barcode Printer Language (SBPL) 4.3
INTERFACES
Factory-installed onlyBluetooth
Standard configurations
Optional Interface Board
(user installable)
2) USB 2.0 with LAN (10BASE-T/100BASE-TX Automatic Switching)
Either 1) USB 2.0 with RS-232C or
IEEE1284, 802.11g Wireless Wi-Fi
CT4i Series Operator Manual2-2
PRINT
Unit 2: Technical Data
Method
Maximum Speed (selectable)
Resolution
Maximum Print Width4 in. (104 mm)
Maximum Print Length15.75 in. (400 mm)
TT models: Thermal Transfer and Direct Thermal (switchable)
DT models: Direct Thermal only
2, 3, 4, 5, 6 Inches Per Second (CT408i)
2, 3, 4 Inches Per Second (CT412i)
2, 3 Inches Per Second (CT424i)
CT408i: 203 Dots Per Inch (8 dpmm)
CT412i: 305 Dots Per Inch (12 dpmm)
CT424i: 609 Dots Per Inch (24 dpmm)
SENSING
GapSensitivity Adjustable
Reflective Eye-MarkSensitivity Adjustable
Head OpenFixed
Media OutFixed (always enabled)
Ribbon OutFixed (always enabled)
MEDIA
Media Width: 1.0 in. - 4.5 in. (25-115 mm)
Width
Note: For Dispensing Mode, specifications may vary depending on the requirements
Length
Type
Configuration
Thickness0.003 in.- 0.01 in. (0.08 - 0.19 mm)
Wind DirectionFace Out
Direct Thermal / Thermal Transfer depending on print model (DT or TT)
With backing paper: 1.0 - 4.0 in. (28 - 118 mm)
0.5 -16.0 in. (15 - 397 mm)
1.0 - 15.7 in. (18 - 400 mm with Backing Paper)
Roll stock / Fan-fold
Roll stock: Max. outer diameter: 4.3 in. (110 mm)
Wound face-out, Inner diameter of roll: 1.5 in. (40 mm)
Fanfold: Max. stack height: 3.9 in. (100 mm) (external supply)
2of5, Industrial 2of5, Matrix 2of5, MSI, BOOKLAND, POSTNET, EAN/UCC symbol
QR code (Ver8.1), PDF417 (Ver2.4), MAXI code (Ver3.0), Data Matrix (Ver1.3) *Only
ECC200 is supported
CT4i Series Operator Manual2-5
Unit 2: Technical Data
INTERFACE SELECTION
This unit presents the printer interface types and their specifications. These specifications include detailed
information to assist in the selection of the most appropriate method for the printer to interface with the host. The
five acceptable interface methods are:
•RS232C High-Speed Serial
•IEEE1284 Parallel
•Universal Serial Bus (USB)
•Bluetooth
•Local Area network (LAN) Ethernet
•802.11g Wireless
Following the selection of the desired interface, proceed to the next unit for instructions on how to configure the
printer for that interface type.
WARNING: NEVER CONNECT OR DISCONNECT INTERFACE CABLES (OR USE
A SWITCH BOX) WITH POWER APPLIED TO EITHER THE HOST OR THE
PRINTER. THIS MAY CAUSE DAMAGE TO THE INTERFACE CIRCUITRY IN THE
PRINTER/HOST AND IS NOT COVERED BY WARRANTY.
Transmission FormStart, b1, b2, b3, b4, b5, b6, b7, b8, Stop (b8 will be omitted if using 7 bit oriented)
Data Length7 or 8 bit (selectable)
Stop Bit1 or 2 bit (selectable)
Parity BitODD, EVEN, NONE (selectable)
Codes UsedASC II Character Codes: 7 bits, Graphics: 8 bits
Control CodesSTX (02H), ETX (03H), ACK (06H), NAK (15H)
Connector (Printer Side)DB-25 Male (equivalent)
Cable ConnectorDB-25 Female (equivalent)
Cable Length5 meters or less.
Signal LevelsHigh = +5V to +12V, Low = -5V to -12V
ProtocolReady/Busy, X-On/X-Off, Protocol for Driver, Status2, Status3, Status4, Status5
Figure 3-5, Serial Connector Pin Assignments
CT4i Series Operator Manual2-6
Unit 2: Technical Data
I/O SIGNALS
PIN#SIGNALI/ODESCRIPTION
1FG-Framework Ground
2SDOutputData transferred from Printer to Host
3RDInputData transferred from Host to Printer
4RSOutputGoes to the Low state when an error occurs in the printer
5CSInputMaintained at the High state
6DRInputMaintained at the High state
7SG-Signal Ground
20EROutputGoes to the High state when printer is ready to receive data
Goes Low when printer is OFFLINE or errors have occurred in the printer
LINE CONNECTION
1. DB25P2. DB9P
PRINTERHOSTPRINTERHOST
FG 11 FGFG 1
SD 23 RDSD 22 RD
RD 32 SDRD 33 SD
RS 45 CSRS 48 CS
CS 54 RSCS 57 RS
DR 620 ERDR 64 ER
SG 77 SGSG 75 SG
ER 206 DRER 206 DR
3. DB25P4. DB9P
PRINTERHOSTPRINTERHOST
FG 11 FGFG 1
SD 23 RDSD 22 RD
RD 32 SDRD 33 SD
RS 520 ERRS 46 DR
CS 46 DRCS 54 ER
DR 64 RSDR 67 RS
SG 77 SGSG 75 SG
ER 205 CSER 208 CS
Note: When executing Windows hardware control, 3. and 4. above work as the connection.
CT4i Series Operator Manual2-7
Unit 2: Technical Data
IEEE1284 PARALLEL INTERFACE
The parallel interface is a plug-in module that can be installed by the user and conforms to IEEE1284
specifications. It automatically detects the IEEE1284 signals and operates in the high speed mode. If the
IEEE1284 signals are not detected, it will operate in the slower standard Centronics mode. For this reason, an
interface cable and host interface conforming to the IEEE1284 specification must be present to fully utilize the
speed capabilities. This interface also operates bi-directionally and can report the status of the printer back to the
host.
SPECIFICATIONS
Printer ConnectorAMP 57-40360 DDK (or equivalent)
Cable ConnectorAMP 57-30360 DDK (or equivalent)
Cable4.9 ft. (1.5 meter) or less
Signal LevelHigh = +2.4V to +5.0V, Low = 0V to -0.4V
The Universal Serial Bus (USB) interface is a Plug-In Interface Module that can be installed by the user. It requires
a driver (shipped with each printer that has the interface installed) that must be loaded onto the PC and configured
to support USB peripherals using Windows 2000 or above. Details for loading the USB driver are contained in the
USB Interface Manual that is shipped with each printer with a USB Optional interface installed. Up to 127 devices
may be connected to a USB port using powered hubs.
ATTENTION: This Interface Type Is Not Compatible With Windows 98 Or Windows
Me.
SPECIFICATIONS
Printer ConnectorUSB Type B Plug
Cable10 feet (3 m) maximum
HostWindows 2000 or above with USB Port
Power SupplyBUS Power through cable
Power Consumption+5 V at 80 ma
LOCAL AREA NETWORK (LAN) ETHERNET
A Local Area Network (LAN) interface is an optional Plug-In Interface Module that can be installed by the user. It
requires a driver shipped with each printer that has the interface installed. The driver that must be loaded onto the
host computer and configured to run one of the supported network protocols using a 10Base-T or 100Base-TX
LAN connection. Details for loading the LAN driver are contained in the LAN Interface Manual that is shipped with
each printer with a LAN Optional interface installed.
SOFTWARE SPECIFICATIONS
Corresponding ProtocolTCP/IP
Network LayerARP, RARP, IP, ICMP
Session LayerTCP, UDP
Application LayerLPD, FTP, TELNET, BOOTP, DHCP
NOTE: Print data can be sent by LPR and FTP of TCP/IP and dedicated socket protocol. Printer status is obtainable by
dedicated socket protocol.
NOTE: In the TCP/IP protocol environment, LPD and FTP are provided for printing; TELNET for variable setup; ARP, RARP,
and BOOTP/DHCP for address setup.
LPD protocol complies with RFC1179 and handles the list of logical printer name as queue name such as lp, sjis, euc. In
addition, a banner page can be printed by a proper setup.
When sending the job by LPR, the transmission order of data file/control file within the job will not affect print operation. In
addition, if the banner page is specified, it will be added to each data file. Job deletion by LPR is not available.
FTP protocol complies with RFC959 and handles the list of logical printer name as a transfer directory. File transfer to this
directory executes print operation. It is possible to specify ASCII(A), Binary(I) and TENEX(L8) as transfer mode - although the
mode difference is dependent on the client. A banner page may be printed with a proper setup.
TELNET Complies with RFC854. This operation consists of interactive menu form and enables change and reference of
internal setup, and to display status. To change the setup, enter “root” user and password at the time of login. Default of root
password is set as null (linefeed only).
CT4i Series Operator Manual2-9
Unit 2: Technical Data
SPECIFICATIONS
ConnectorRJ-45 Receptacle
Cable10/100BaseT Category 5
Cable Length328 ft. (100 meters) or less
Power SupplyPowered from printer
ProtocolStatus3 return
Protocol for Driver (cyclic response mode)
Protocol for Driver (ENQ response mode)
Status5 return
IP Address0.0.0.0 to 255.255.255.255
Subnet Mask0.0.0.0 to 255.255.255.255
Gateway Address0.0.0.0 to 255.255.255.255
802.11G WIRELESS
The wireless print server provides easy printer interface with 802.11g Wi-Fi compliant networks free of wired
connections. Each printer is shipped with an integrated driver and interface installed. The driver must be loaded
onto the host computer and configured to run one of the supported protocols.
SPECIFICATIONS
Variable Data Rates54, 11, 5.5, 2 and 1 Mbps
Frequency Band2.4 GHz ISM Band
Wired Equivalent Privacy128 bit, 64 bit (compatible with 40bit), none (WPA)
Sensitivity(typ, AAWGN, 8E-2 PER): -91dBm at 1Mbps, -88dBm at 2 Mdps, -87dBm at 5.5Mbps, -
ProtocolsTCP/IP, IPX/SPX, Direct Mode IPX/IP, DLC/LLC, NetBEUI, NetBIOS/IP
ProtocolStatus3 return
Protocol for Driver (cyclic response mode)
Protocol for Driver (ENQ response mode)
Status5 return
IP Address0.0.0.0 to 255.255.255.255
Subnet Mask0.0.0.0 to 255.255.255.255
Gateway Address0.0.0.0 to 255.255.255.255
Communication Mode802.11 Ad hoc, Ad hoc, Infrastructure
SSIDOptional alphanumeric character string (up to 32 characters)
Channels01 to 11
LED INDICATOR STATUS
Network PortOff---
Link LED (green)
Status LED (orange)
Front Panel
Network PortOff---
Front PanelBlinkingReceiving packet
BlinkingWaiting for link
OnLinked
CT4i Series Operator Manual2-10
Unit 2: Technical Data
LED INDICATOR STATUS
Wireless LED (green)Front Panel
BlinkingAd-hoc mode
OnInfrastructure mode
WIRELESS LAN SIGNAL STRENGTH
Off0 to 50% (weak)
Network PortLink LED
Blinking50 to 75% (medium)
On75 to 100% (strong)
SOFTWARE SPECIFICATIONS
Corresponding ProtocolTCP/IP
Network LayerARP, RARP, IP, ICMP
Session LayerTCP, UDP
Application LayerLPD, FTP, TELNET, BOOTP, DHCP
NOTE: Print data can be sent by LPR and FTP of TCP/IP and dedicated socket protocol. Printer status is obtainable by
dedicated socket protocol.
NOTE: In the TCP/IP protocol environment, LPD and FTP are provided for printing; TELNET for variable setup; ARP, RARP,
and BOOTP/DHCP for address setup.
LPD protocol complies with RFC1179 and handles the list of logical printer name as queue name such as lp, sjis, euc. In
addition, a banner page can be printed by a proper setup.
When sending the job by LPR, the transmission order of data file/control file within the job will not affect print operation. In
addition, if the banner page is specified, it will be added to each data file. Job deletion by LPR is not available.
FTP protocol complies with RFC959 and handles the list of logical printer name as a transfer directory. File transfer to this
directory executes print operation. It is possible to specify ASCII(A), Binary(I) and TENEX(L8) as transfer mode - although the
mode difference is dependent on the client. A banner page may be printed with a proper setup.
TELNET Complies with RFC854. This operation consists of interactive menu form and enables change and reference of
internal setup, and to display status. To change the setup, enter “root” user and password at the time of login. Default of root
password is set as null (linefeed only).
CT4i Series Operator Manual2-11
Unit 2: Technical Data
Figure 3-7, Socket Connection Diagram
CT4i Series Operator Manual2-12
Unit 2: Technical Data
ALL INTERFACES
Receive Buffer
The data stream is received from the host to the printer one job at a time. This allows the software program to
maintain control of the job print queue so that it can move a high priority job in front of ones of lesser importance.
A multiple job buffer allows the printer to continuously receive print jobs while compiling and printing other jobs at
the same time. It acts much like a Print buffer to maximize the performance of the host and the printer.
The printer receives and prints one job at a time. If a print job exceeds the buffer size, transmission will be rejected
by the printer. Error conditions that occur during the Print Data transmission will cause the printer to return a NAK.
ACK/NAK Protocol
Bi-Directional ACK/NAK protocol is used for error control. In a normal transmission sequence when the
transmission is received, the printer will return an ACK (06H) signifying that it was received without a transmission
error. After the transmission command structure has been analyzed, a status byte is returned to the host. This
status byte informs the host of the validity of the command structure.
If the command structure is error free, the printer proceeds with the print operation. When the print operation is
completed, a Printer Status message is returned to the host. If an error was detected during the initial transmission
sequence, a NAK (15H) will be returned signalling to the host that the received transmission contained errors and
must be resent. If the returned Status byte indicates a command structure error, the error must then be corrected
before the print data is resent to the printer.
A valid transmission to the printer must be bounded by an STX/ETX pair, with the STX (02H) signifying the start of
the Print Data and ending with an ETX (03H) signifying the end.
Status5 Return
This communication protocol is designed for the purpose of monitoring and controlling print data status in the host
and featuring various functions.
INTERFACE SIGNALS
SIGNALSIGNAL DEFINITION
FGN(Frame Ground)
SxD(Send Data) - Data from the printer to the host.
RxD(Receive Data) - Data from the host to the printer.
SGN(Signal Ground)
Note: Depending on the host used, the CS and RS (maintaining at high) may need to be looped on the host side. Refer to host computer
documentation for details.
CABLE REQUIREMENTS
DB9HOSTDIRECTIONDB9PRINTER
2Send DataTo Printer2Receive Data
3Receive DataTo Host3Send Data
5Frame GroundBi-Directional5Frame Ground
RECEIVE BUFFER CONTROL
Causes For Receive Buffer Near FullOccurs when the remaining free space of the buffer drops to 0.95MB of 2.95MB
capacity or when the remaining free space is available for storing 50 of 500 items in
the history buffer.
Release Of Receive Buffer Near FullCan be released when the remaining free space rises to 1.95MB or when the
remaining free space is available for storing 200 items in the history buffer.
CT4i Series Operator Manual2-13
NORMAL PROCESS
(Figure 3-8a)
CANCEL PROCESS
Unit 2: Technical Data
STATUS5 TIMING CHARTS
(Figure 3-8b)
ERROR PROCESS
(Figure 3-8c)
CT4i Series Operator Manual2-14
PRINT PROCESS
(Figure 3-8d)
COMMAND PROCESS
Unit 2: Technical Data
STATUS5 TIMING CHARTS
(Figure 3-8e)
BCC ERROR PROCESS
(Figure 3-8f)
CT4i Series Operator Manual2-15
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