Sato CL4NX operation manual
Operator Manual
For printer model:
Copyrights
Any unauthorized reproduction of the contents of this document, in part or whole, is strictly prohibited.
Limitation of Liability
SATO Corporation and its subsidiaries in Japan, the U.S. and other countries make no representations or
warranties of any kind regarding this material, including, but not limited to, implied warranties of
merchantability and fitness for a particular purpose. SATO Corporation shall not be held responsible for errors
contained herein or any omissions from this material or for any damages, whether direct, indirect, incidental or
consequential, in connection with the furnishing, distribution, performance or use of this material.
Specifications and contents in this document are subject to change without notice.
Be sure to perform a virus check for the USB memory before connecting it to the printer. SATO Corporation
shall not be held responsible for any printer malfunctions caused by a virus spread via USB memory.
Trademarks
SATO is a registered trademark of SATO Holdings Corporation and its subsidiaries in Japan, the U.S. and
other countries.
QR Code is a registered trademark of DENSO WAVE INCORPORATED.
®
is a registered trademark of Wi-Fi Alliance.
Wi-Fi
Wi-Fi Direct™, Wi-Fi Protected Setup™, WPA™ and WPA2™ are trademarks of Wi-Fi Alliance.
Cisco, the Cisco logo, and Cisco Systems are trademarks or registered trademarks of Cisco Systems, Inc.
and/or its affiliates in the United States and certain other countries.
Bluetooth is a trademark of Bluetooth SIG, Inc., U.S.A.
®
ENERGY STAR
and ENERGY STAR mark are registered U.S. marks.
ICODE, I-CODE, and SLI are registered trademarks of NXP B.V.
®
MIFARE
is a registered trademark of NXP B.V.
Tag-it™ is a trademark of Texas Instruments.
my-d™ is a registered trademark of Infineon Technologies AG.
FeliCa is a registered trademark of Sony Corporation.
FeliCa is a contactless IC card technology developed by Sony Corporation.
Android is a trademark of Google Inc.
All other trademarks are the property of their respective owners.
Version: GBS-CL4NX_CL6NX-r08-01-08-16OM
© 2016 SATO Corporation. All rights reserved.
Table of Contents
Table of Contents ................................................................................... 1
Before You Start ..................................................................................... 7
Features of the Product............................................................................................ 7
Safety Precautions.................................................................................................... 8
Precautions for Installation and Handling ............................................................ 11
Regulatory Approval............................................................................................... 12
1 Parts Identification............................................................................. 15
1.1 Parts Identification of the Printer .................................................................... 15
1.1.1 Front View ............................................................................................................... 15
1.1.2 Rear View ................................................................................................................ 16
1.1.3 Internal View............................................................................................................ 17
1.2 Parts on the Operator Panel............................................................................. 18
1.2.1 Operator Panel ........................................................................................................ 18
1.2.2 LED Indicator........................................................................................................... 19
2 Installing the Printer .......................................................................... 21
2.1 Installation Precautions.................................................................................... 21
2.2 Installation Space.............................................................................................. 22
2.2.1 Front View (CL4NX) ................................................................................................ 22
2.2.2 Front View (CL6NX) ................................................................................................ 22
2.2.3 Side View (CL4NX/CL6NX) ..................................................................................... 23
2.2.4 Bottom View (CL4NX) ............................................................................................. 24
2.2.5 Bottom View (CL6NX) ............................................................................................. 24
2.3 Checking the Bundled Accessories ................................................................ 25
2.4 Connecting the Interface Cable ....................................................................... 26
2.4.1 Available Interfaces ................................................................................................. 26
2.4.2 Interface Settings..................................................................................................... 27
2.4.3 NFC Interface Connection ....................................................................................... 27
2.5 Connecting the Power Cord............................................................................. 28
2.6 Power On/Off the Printer .................................................................................. 29
2.6.1 Power On the Printer ............................................................................................... 29
2.6.2 Power Off the Printer ............................................................................................... 30
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Table of Contents
2.7 Starting Up the Printer (Startup Guide)........................................................... 31
2.7.1 Startup Screen......................................................................................................... 31
2.7.2 Language Selection................................................................................................. 31
2.7.3 Region Setting with Optional RTC........................................................................... 32
2.7.4 City Setting with Optional RTC ................................................................................ 32
2.7.5 Date Setting with Optional RTC............................................................................... 32
2.7.6 Time Setting with Optional RTC .............................................................................. 33
2.7.7 Print Method Setting ................................................................................................ 33
2.7.8 Ribbon Setting ......................................................................................................... 34
2.7.9 Setting the Media Sensor Type ............................................................................... 34
2.7.10 Media Setting......................................................................................................... 35
2.7.11 Confirmation Screen.............................................................................................. 36
2.7.12 Startup Guide Cancelation .................................................................................... 36
3 Loading the Ribbon and Media........................................................... 37
3.1 Checking the Ink Side of the Ribbon............................................................... 37
3.2 Loading the Ribbon .......................................................................................... 38
3.3 Removing the Ribbon ....................................................................................... 41
3.4 Usable Media ..................................................................................................... 42
3.4.1 Adjusting the Position of the Media Sensor............................................................. 42
3.5 Loading Media ................................................................................................... 43
3.5.1 Loading Media Roll.................................................................................................. 43
3.5.2 Loading Fan-fold Media........................................................................................... 45
3.5.3 Loading Media with the Optional Cutter .................................................................. 46
3.5.4 Loading Media with an Optional Dispenser and Liner Discharge Outlet ................. 46
3.5.5 Loading Media with an Optional Dispenser and Liner Rewinder............................. 47
3.5.6 Removing the Liner from the Rewinder ................................................................... 49
4 Operation and Configuration .............................................................. 51
4.1 Display and Operation ...................................................................................... 51
4.1.1 Online Mode/Offline Mode....................................................................................... 51
4.1.2 Status Icon............................................................................................................... 52
4.1.3 Error Icon................................................................................................................. 55
4.1.4 Guidance Video ....................................................................................................... 58
4.1.5 Adjusting the Print Settings During Printing............................................................. 61
4.1.6 Canceling the Print Job ........................................................................................... 62
4.2 Settings Mode.................................................................................................... 63
4.2.1 Changing to Settings Mode ..................................................................................... 63
4.2.2 Log In to/Log Out of the Settings Mode................................................................... 64
4.2.3 Item Selection.......................................................................................................... 65
4.2.4 Setting Value Input or Selection .............................................................................. 66
4.3 Settings Menu Tree Structure .......................................................................... 69
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Table of Contents
4.4 Details of the Settings Menu Screen ............................................................... 83
4.4.1 Shortcut Menu ......................................................................................................... 83
4.4.2 Printing Menu .......................................................................................................... 84
4.4.3 Interface Menu....................................................................................................... 105
4.4.4 Applications Menu ................................................................................................. 177
4.4.5 System Menu......................................................................................................... 205
4.4.6 Tools Menu............................................................................................................ 216
4.4.7 Information Menu................................................................................................... 238
4.5 Web Configuration .......................................................................................... 248
4.5.1 Dashboard ............................................................................................................. 248
4.5.2 Settings.................................................................................................................. 249
4.5.3 Tools...................................................................................................................... 251
4.5.4 Certificates............................................................................................................. 253
5 Cleaning and Performing Printer Adjustments ................................ 255
5.1 Maintenance .................................................................................................... 255
5.2 Maintenance of the Print Head and Platen Roller ........................................ 256
5.2.1 Maintenance using the Cleaning Kit ...................................................................... 256
5.2.2 Additional Procedure for the Optional Linerless Cutter Kit (CL4NX only).............. 259
5.2.3 Maintenance using the Cleaning Sheet................................................................. 260
5.3 Adjusting the Base Reference Point ............................................................. 262
5.3.1 About the Base Reference Point ........................................................................... 262
5.3.2 Adjusting the Print Position.................................................................................... 263
5.3.3 Adjusting the Media Stop Position......................................................................... 265
5.3.4 Notes on the Stop/Cut Position of Different Media ................................................ 266
5.4 Adjusting the Print Quality............................................................................. 268
5.4.1 Adjusting the Print Darkness ................................................................................. 268
5.4.2 Adjusting the Print Speed ...................................................................................... 269
5.5 Adjusting the Buzzer Volume ........................................................................ 271
5.6 Adjusting the Head Pressure Balance .......................................................... 272
5.6.1 Head Pressure Setting .......................................................................................... 272
5.6.2 Pressure Balance Setting ...................................................................................... 273
6 Troubleshooting................................................................................ 275
6.1 When an Error Message Occurs.................................................................... 275
6.1.1 More Information about Command Error............................................................... 283
6.2 When the LED Lights Red/Blue ..................................................................... 285
6.3 Troubleshooting Table ................................................................................... 286
6.3.1 No Power/Nothing on the Screen .......................................................................... 286
6.3.2 Cannot Feed the Media ......................................................................................... 286
6.3.3 Can Feed the Media but Cannot Print ................................................................... 287
6.3.4 Bad Print Quality.................................................................................................... 288
6.3.5 Incorrect Print Position .......................................................................................... 289
6.3.6 Cannot Read Barcodes When Using the Barcode Check Function ...................... 290
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Table of Contents
6.4 Interface Troubleshooting.............................................................................. 291
6.4.1 USB Interface ........................................................................................................ 291
6.4.2 LAN Ethernet Interface .......................................................................................... 291
6.4.3 Bluetooth Interface ................................................................................................ 291
6.4.4 NFC Interface ........................................................................................................ 292
6.4.5 RS-232C Interface................................................................................................. 292
6.4.6 IEEE1284 Interface ............................................................................................... 292
6.4.7 External Signal Interface (EXT) ............................................................................. 293
6.4.8 Wireless LAN Interface.......................................................................................... 293
7 Appendix ........................................................................................... 295
7.1 List of Initial Values ........................................................................................ 295
7.1.1 Printing Menu ........................................................................................................ 295
7.1.2 Interface Menu....................................................................................................... 298
7.1.3 Applications Menu ................................................................................................. 308
7.1.4 System Menu......................................................................................................... 311
7.1.5 Tools Menu............................................................................................................ 313
7.1.6 Information Menu................................................................................................... 315
7.2 Media Sensor Positions and Media Stop Positions..................................... 316
7.3 Replacing the Print Head................................................................................ 318
7.4 Replacing the Platen Roller............................................................................ 320
7.4.1 Guideline to Replace the Linerless Platen Roller (CL4NX only)............................ 321
7.5 Optional RFID Configuration (CL4NX only) .................................................. 322
7.5.1 Printing RFID Tag Errors ....................................................................................... 325
7.5.2 RFID Error and Reset Timing ................................................................................ 329
7.5.3 External (EXT) Signal Interfaces when RFID Mode is Enabled ............................ 332
7.5.4 RFID Printing Tips ................................................................................................. 332
7.6 Optional Barcode Check Function Configuration........................................ 333
7.6.1 Basic Specifications of the Barcode Check Function ............................................ 333
7.6.2 Setting Up the Barcode Checker ........................................................................... 339
7.6.3 Changing How the RS-232C Interface is Used
(When Using the KEYENCE Barcode Checkers)........................................................... 340
7.6.4 Doing a Test Read with the Barcode Checker ...................................................... 342
7.6.5 Enabling the Barcode Check ................................................................................. 345
7.6.6 Restrictions for the Barcode Check Function ........................................................ 349
7.7 Printer Specifications ..................................................................................... 351
7.7.1 Hardware ............................................................................................................... 351
7.7.2 Ribbon and Media ................................................................................................. 354
7.7.3 Interface................................................................................................................. 356
7.7.4 Built-in Functions ................................................................................................... 357
7.7.5 Printer Languages ................................................................................................. 357
7.7.6 Fonts/Symbols/Barcodes....................................................................................... 358
7.7.7 Options .................................................................................................................. 361
7.7.8 Accessories ........................................................................................................... 361
7.7.9 Standards .............................................................................................................. 362
CL4NX/CL6NX Operator Manual
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Table of Contents
7.8 Interface Specifications.................................................................................. 363
7.8.1 USB Interface ........................................................................................................ 364
7.8.2 LAN Ethernet Interface .......................................................................................... 365
7.8.3 Bluetooth Interface ................................................................................................ 366
7.8.4 NFC Interface ........................................................................................................ 366
7.8.5 RS-232C Interface................................................................................................. 367
7.8.6 IEEE1284 Interface ............................................................................................... 369
7.8.7 External Signal Interface (EXT) ............................................................................. 371
7.8.8 Wireless LAN Interface.......................................................................................... 380
CL4NX/CL6NX Operator Manual
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CL4NX/CL6NX Operator Manual
6
Before You Start
Thank you for purchasing this SATO CL4NX/CL6NX printer (hereafter referred to as “the printer”).
This manual supplies basic information on how to operate the printer. Read the manual carefully to
understand each function before operation.
Features of the Product
This SATO CL4NX/CL6NX printer is a high-performance labeling system with a robust casing made of
metal and equipped with versatile functions. The main features of the printer are as follows:
• Simple and stylish design
• High-quality printing
• Designed for better usability
• Equipped with high legibility TFT color 3.5 inch LCD and LED
• Onboard Guidance Videos
• Print head and platen roller can be replaced without using extra tools
• Supports a 600 m ribbon
• Supports thirty-one languages for display and forty-seven languages for printing scalable fonts
• Supports various communication interfaces
• Supports protocols such as IPv6, SNMP and NTP
• Certified by Wi-Fi alliance
• Compatible with Cisco CCX V4.0
SATO CL4NX/CL6NX printer has tested compatible with Cisco CCX, version 4.0.
The Cisco Compatible logo signifies that SATO product has undergone
interoperability testing by SATO together with Cisco and a third-party test house
based on testing criteria set by Cisco.
SATO is solely responsible for the support and warranty of its product. Cisco
makes no warranties, express or implied, with respect to SATO product or its inter
operation with the listed Cisco product(s) and disclaims any implied warranties of
merchantability, fitness for a particular use, or against infringement.
®
• Conforms to international ENERGY STAR
program
The products described herein comply with the requirements of the ENERGY
STAR. As an ENERGY STAR Partner, SATO Corporation has determined that this
product meets the ENERGY STAR guidelines for energy efficiency.
CL4NX/CL6NX Operator Manual
7
Before You Start
Safety Precautions
This section describes how to safely operate the printer. Be sure to read and understand all instructions
carefully before you install and use the printer.
Pictographic Symbols
This operator manual and printer labels use a variety of pictographic symbols. These symbols show the safe
and correct operation of the printer and how to prevent injury to others and property damage. The symbol
explanations are as follows.
The Warning symbol indicates that
you can cause death or serious
injury if you do not follow the
Warning
Example Pictographs
Place the printer on a stable area.
Do not place containers filled with liquid on the
printer.
instruction or procedure.
The pictograph means “Caution is required”. The pictograph includes a
specified warning symbol (for example, the left symbol shows electric shock).
The pictograph means “Must not be done”. The pictograph includes a specified
prohibited symbol (for example, the left symbol means “Disassembly prohibited”).
The pictograph means “Must be done”. The pictograph includes a specified
mandate action symbol (for example, the left symbol means “Disconnect the
power plug from the outlet”).
• Place the printer on a stable area. Do not
place the printer on an unstable table,
slanted surface or an area subject to
strong vibration. If the printer falls off or
topples, it could cause injury to
someone.
• Do not place flower vases, cups, or other
containers filled with liquids, on the
printer. If any liquid spills into the printer,
immediately power off the printer and
disconnect the power plug from the
outlet. Then contact your SATO reseller
or technical support center. If you
operate the printer in this condition, it
could cause a fire or electric shock.
The Caution symbol indicates that
you can cause injury or property
damage if you do not follow the
Caution
instruction or procedure.
Warning
Do not place objects into the printer.
• Do not place metal or flammable objects
inside the printer’s opening. If a foreign
object gets into the printer, immediately
power off the printer and disconnect the
power plug from the outlet. Then contact
your SATO reseller or technical support
center. If you operate the printer in this
condition, it could cause a fire or electric
shock.
Do not use other than the specified voltage.
• Do not use other than the specified
voltage (AC 100 V - 240 V). Doing so
could cause a fire or electric shock.
CL4NX/CL6NX Operator Manual
8
Warning
Before You Start
Always ground connections.
• Always connect the printer’s ground wire
to a ground. Not grounding the ground
wire could cause an electric shock.
Handling the power cord
• Do not break or change the power cord.
Do not place heavy objects on the power
cord, heat it, or pull it. Doing so could
cause damage to the power cord and
cause a fire or electric shock.
• If the power cord becomes damaged
(core is exposed, wires broken, etc.),
contact your SATO reseller or technical
support center. Using the power cord in
this condition could cause a fire or
electric shock.
• Do not change, overly bend, twist, or pull
the power cord. Using the power cord in
such a way could cause a fire or electric
shock.
When the printer has been dropped or broken
• If the printer is dropped or broken,
immediately power off the printer and
disconnect the power plug from the
outlet. Contact your SATO reseller or
technical support center. Using the
printer in this condition could cause a fire
or electric shock.
Do not use the printer when something is
unusual about it.
• Continuing to use the printer in the event
something is unusual about it, such as
smoke or unusual smells coming from it,
could cause a fire or electric shock.
Immediately power off the printer and
disconnect the power plug from the
outlet. Then contact your SATO reseller
or technical support center for repairs.
Under no circumstances should you
attempt repairs on your own; it is too
dangerous.
Do not disassemble the printer.
• Do not disassemble or modify the printer.
Doing so could cause a fire or electric
shock. Contact your SATO reseller or
technical support center to perform
internal inspections, adjustments, and
repairs.
Regarding the cutter
• Do not touch the cutter with your hands,
nor place objects into the cutter. Doing
so could cause an injury.
Using the head cleaning fluid
• Use of flame or heat around the head
cleaning fluid is prohibited. Do not heat it
or subject it to flames.
• Keep the fluid out of reach of children. If
a child accidentally drinks the fluid,
immediately consult with a physician.
Laser beam
• Do not look into the laser radiation
window of the barcode checker, and do
not direct the laser beam at someone. If
the laser beam hits eyes, it may cause
visual disturbance.
Print head
• The print head will become hot after
printing. Be careful not to touch it when
replacing media or cleaning immediately
after printing, to avoid being burned.
• Touching the edge of the print head
immediately after printing could cause an
injury. Use caution when replacing the
media or cleaning the print head.
• Never replace the print head if you have
not received the correct training.
Do not use in hazardous locations.
• The printer is not explosion proof
certified.
• Do not use in a potentially explosive
environment or atmosphere.
CL4NX/CL6NX Operator Manual
9
Before You Start
Caution
Do not use in areas of high humidity.
• Do not use the printer in areas of high
humidity or where condensation forms. If
condensation forms, immediately power
off the printer and do not use the printer
until it dries. Using the printer while
condensation is on it could cause an
electric shock.
Carrying the printer
• When moving the printer, always
disconnect the power cord from the
outlet and check to make sure that all
external wires are disconnected before
moving it. Moving the printer with the
wires still connected could cause
damage to the cords or connecting
wires, resulting in a fire or electric shock.
• Do not carry the printer while it contains
media. The media could fall out and
cause an injury.
• When setting the printer on the floor or a
stand, be sure not to get your fingers or
hands pinched under the printer feet.
• Do not carry the printer with the barcode
checker stand installed. The barcode
checker stand could fall out and cause
injury.
Handling the barcode checker stand kit
• Be careful avoid injury from pointed part
of the barcode checker stand kit.
Top cover
• Be careful not to get your fingers pinched
when opening or closing the top cover.
Also, be careful that the top cover does
not slip off and drop.
Loading media
• When loading a media roll, be careful not
to get your fingers pinched between the
media roll and the supply unit.
When not using the printer for a long time
• When not using the printer for a long
time, disconnect the power cord from the
outlet to maintain safety.
During maintenance and cleaning
• When maintaining and cleaning the
printer, disconnect the power cord from
the outlet to maintain safety.
Power supply
• If your hands are wet, do not operate the
power button, connect the power cord or
disconnect the power cord. Doing so
could cause an electric shock.
Power cord
• Keep the power cord away from hot
devices. Placing the power cord near hot
devices could cause the cord’s covering
to melt and cause a fire or electric shock.
• When disconnecting the power cord from
the outlet, be sure to hold the plug.
Pulling the cord could expose or break
the wires and cause a fire or electric
shock.
• The power cord set that comes with the
printer is designed especially for this
printer. Do not use it with any other
electrical devices.
CL4NX/CL6NX Operator Manual
10
Before You Start
Place the printer on a surface that is flat and level.
If the surface is not flat and level, this may cause bad
print quality. This may also cause a malfunction and
decrease the life span of the printer.
Do not place the printer on a location that
produces vibration.
Giving serious vibration or shock to the printer may
cause a malfunction and shorten the life span of the
printer.
Keep the printer out of high temperature and
humidity.
Avoid locations subject to extreme or fast changes in
temperature or humidity.
Do not place the printer in a location subject to
water or oil.
Do not place the printer in a location where it will be
exposed to water or oil. Water or oil entering inside
the printer may cause a fire, electric shock or
malfunction.
Avoid dust.
Dust build up may result in bad print quality.
Keep out of direct sunlight.
This printer has a built-in optical sensor. Exposure to
direct sunlight will make the sensor less responsive
and may cause the media to be sensed incorrectly.
Close the top cover when printing.
This printer requires an AC power supply.
Be sure to connect the printer to an AC power
supply.
Connect the power cord to a grounded power
outlet.
Make sure that the printer is connected to a
grounded power outlet.
Supply a stable source of electricity to the printer.
When using the printer, do not share its power outlet
with other electrical devices that could cause power
fluctuations and performance issues with your
printer.
Precautions for Installation and Handling
Printer operation can be affected by the printer environment.
Refer to the following instructions for installation and handling of the CL4NX/CL6NX printer.
Select a Safe Location
Power Supply
CL4NX/CL6NX Operator Manual
11
Before You Start
Regulatory Approval
FCC Warning
You are cautioned that changes or modifications not expressly approved by the party responsible for
compliance could void your authority to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference
to radio communications.
However, there is no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the interference
by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Shielded cable must be used in order to comply with the emission limits.
FCC Statement for Optional Wireless LAN
This device complies with RF radiation exposure limits set forth for an uncontrolled environment.
The antenna used for this transmitter must be installed to provide a separation distance of at least 20 cm
from all people and must not be collocated or operating in conjunction with any other antenna or
transmitter.
Bluetooth/Wireless Communication
Compliance Statement
This product has been certified for compliance with the relevant radio interference regulations of your
country or region. To make sure continued compliance, do not:
• Disassemble or modify this product.
• Remove the certificate label (serial number seal) affixed to this product.
Use of this product near microwave and/or other wireless LAN equipment, or where static electricity or
radio interference is present, may shorten the communication distance, or even disable communication.
CL4NX/CL6NX Operator Manual
12
Before You Start
Industry Canada (IC) Statement for Bluetooth
This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the
following two conditions:
• This device may not cause interference.
• This device must accept any interference, including interference that may cause undesired operation
of the device.
This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment and
meets RSS-102 of the IC radio frequency (RF) Exposure rules. This equipment should be installed and
operated keeping the radiator at least 20 cm or more away from person’s body (excluding extremities:
hands, wrists, feet and ankles).
Le présent appareil est conforme aux CNR d’Industrie Canada applicables aux appareils radio exempts
de licence. L’exploitation est autorisée aux deux conditions suivantes :
• L’appareil ne doit pas produire de brouillage.
• L’utilisateur de l’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est
susceptible d'en compromettre le fonctionnement.
Cet équipement est conforme aux limites d’exposition aux rayonnements énoncées pour un
environnement non contrôlé et respecte les règles d’exposition aux fréquences radioélectriques (RF)
CNR-102 de l’IC. Cet équipement doit être installé et utilisé en gardant une distance de 20 cm ou plus
entre le dispositif rayonnant et le corps (à l’exception des extrémités : mains, poignets, pieds et
chevilles).
Disposal of Old Electrical & Electronic Equipment (Applicable in the European Union
and other European countries with separate collection systems)
A product marked with this symbol on itself or on its packaging shall not be treated as
household waste. Instead, it shall be handed over to an appropriate collection point for
the recycling of electrical and electronic equipment in accordance with local regulations.
Inappropriate waste handling of this product may cause detrimental consequences for
the environment and damage to human health. The recycling of materials will help to
conserve natural resources and contribute to your community. For more detailed
information on recycling of this product, contact your local municipal organization, your
household waste disposal service or the dealer where you purchased the product.
EN55022 Warning
This is a class A product.
In a domestic environment, this product may cause radio interference, in which case the user may be
required to take adequate measures.
EN55022 Warnung
Warnung! Dies ist eine Einrichtung der Klasse A.
Diese Einrichtung kann im Wohnbereich Funkstörungen verursachen. In diesem Fall kann vom Betreiber
verlangt werden, angemessene Maßnahmen durchzuführen.
Das Gerät ist nicht für die Benutzung im unmittelbaren Gesichtsfeld am Bildschirmarbeitsplatz
vorgesehen. Um störende Reflexionen am Bildschirmarbeitsplatz zu vermeiden, darf dieses Produkt
nicht im unmittelbaren Gesichtsfeld platziert werden.
CL4NX/CL6NX Operator Manual
13
Before You Start
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ཐ⓪ӂ
㤥䟐
⭫ⓆȽӚ⍷䖢ᦘಞ
⭫⊖
✣ᮅཪ
Ƚ
⏨Წᱴ⽰ኅ
⭫ࣞᵰ
Ƚ
࠽㓮ᵰ
ṇ㜸ABS
Ƚ
PCㅿ
䠇ኔ䫷
Ƚ
䶔䫷䠇ኔ
⭫㔼ㅿ
㻻ᶆᯏ㓮ⴈㅿ
㺞⽰䈛ᴿ∈ᴿᇩ⢟䍞൞䈛䜞Ԭᡶᴿൽ䍞ᶆѣⲺ䠅ൽ൞
GB/T 26572 ć⭫ᆆؗᚥӝѣᴿ∈ᴿᇩ⢟䍞Ⲻ䲆䠅㾷≸ĈⲺḽ㿺ᇐԛсȾ
ᵢ㺞ṲדᦤSJ/T 11364Ⲻ㿺ᇐ㕌Ⱦ
ᵢḽᘍѣⲺᒪᮦθᱥṯᦤ2006ᒪ2ᴾ28ᰛޢᐹⲺć⭫ᆆؗᚥӝ⊗ḉ䱨↘㇗⨼
ࣔ⌋ĈૂSJ/T11364ćӝ⊗ḉ䱨↘ḽ䇼㾷≸Ĉθ䘸⭞ӄ൞ѣӰ≇ާૂളδ
䲚⒴Ƚ俏⑥ૂ◩䰞ཌε⭕ӝᡌ䘑Ⲻ⭫ᆆؗᚥӝⲺć⧥ֵؓ⭞ᵕ䲆ĈȾ൞
䚫ᆾֵ⭞䈪᱄Ҝѣ䇦䖳Ⲻᴿީᵢӝᆿޞૂֵ⭞рⲺ⌞ᝅӁ亯Ƚъ⋗ᴿެԌ⌋
ᗁૂ㿺ᇐⲺރ䍙Ӂ⭧Ⲻ߫сθ൞Ԅ⭕ӝᰛᔶခⲺр䘦ᒪ䲆θӝⲺᴿ∈Ƚ
ᴿᇩ⢟䍞ᡌݹ㍖уՐ⭕ཌ⋺ᡌシθֵ⭞䈛ӝуՐሯ⧥ູ䙖ᡆћ䠃⊗ḉᡌ
ሯֵ⭞㘻Ӱ䓡Ƚ䍘ӝ䙖ᡆћ䠃ᦕᇩȾ
ć⧥ֵؓ⭞ᵕ䲆Ĉуᱥᆿޞֵ⭞ᵕ䲆Ⱦቚެуӄะӄ⭫≊ᙝ㜳ᆿޞȽ⭫ᆿޞㅿഖ㍖㙂㻡䲆
ᇐⲺֵ⭞ᵕ䲆Ⱦӝ൞㔅䘸ᖉֵҾԛᓕᔹᰬᑂᵑד➝ᴿީ⭫ᆆؗᚥӝⲺഔ᭬ૂ߃⭞
Ⲻ⌋ᗁф㿺ᇐ䘑㺂༺⨼Ⱦ
⌞1):
ᵢḽᘍѣⲺᒪᮦѰć⧥ֵؓ⭞ᵕ䲆ĈθуᱥӝⲺ䍞䠅ؓ䇷ᵕ䲆Ⱦሯӄж㻻⭫⊖Ƚ
ݻ⭫ಞㅿ䱺ኔⲺӝθӝૂ䱺ኔⲺ⧥ֵؓ⭞ᵕ䲆㜳уȾ
⌞2):
⧥ֵؓ⭞ᵕ䲆
CL4NX/CL6NX Operator Manual
14
1
1
5
6
3
4
2
q
Top cover
w
NFC antenna location
*This feature is supported on printers from
serial number 6B~ and above.
e
Color LCD
r
Operator panel
t
Media discharge outlet
y
USB connector (Type A)
Enable the storage of printer setting
information with USB memory and for
connecting other devices like a barcode
checker, barcode scanner or a keyboard.
CAUTION
Be sure to perform a virus check for the USB
memory before connecting it to the printer. SATO
Corporation shall not be held responsible for any
printer malfunctions caused by a virus spread via
USB memory.
Parts Identification
1.1
1.1.1
Parts Identification of the Printer
Front View
Note
The pictures in this manual show the CL4NX unless otherwise stated.
CL4NX/CL6NX Operator Manual
15
1 Parts Identification
14
9
10
7
8
11
12
13
u
Wireless LAN antenna (optional)
Connector for installation of optional wireless
LAN antenna.
i
RS-232C connector
To connect the printer to the computer using
the RS-232C serial interface.
You can also connect a barcode checker.
Usage of the RS-232C interface can be
selected in the Interface > RS-232C >
Interface menu.
o
IEEE1284 connector
To connect the printer to the computer using
the IEEE1284 interface.
a
EXT connector (External signal
interface)
Interface connector for external signals.
Connect an optional device to this terminal.
s
USB connector (Type B)
To connect the printer to the computer using
the USB interface.
d
USB connector (Type A)
Enable the storage of printer setting
information with USB memory and for
connecting other devices like a barcode
checker, barcode scanner or a keyboard.
CAUTION
Be sure to perform a virus check for the USB
memory before connecting it to the printer. SATO
Corporation shall not be held responsible for any
printer malfunctions caused by a virus spread via
USB memory.
f
LAN connector
To connect printer to the network using the
LAN interface.
g
AC input terminal
Supplies power to the printer through the
inserted power cord.
Before connecting, make sure that the AC
voltage of your region is in the range of AC 100
to 240 V, 50 to 60 Hz.
1.1.2
Rear View
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16
1 Parts Identification
15
18
20
16
19
24
23
21
22
17
h
Ribbon supply spindle
j
Ribbon rewind spindle
k
Ribbon roller
l
Print head (Consumables)
Creates an image directly on the media or by
using a ribbon. Highest print quality is achieved
when regular maintenance is performed.
;
Platen roller (Consumables)
2)
Front cover
2!
Media holder guide
Used to hold the media roll.
2@
Media roll holder
Hang the media roll to the bar.
2#
Media guide
2$
Head lock lever
Used to release the print head assembly.
1.1.3
Internal View
CL4NX/CL6NX Operator Manual
17
1 Parts Identification
1
5
2
3
6
7
8
4
q
Power button
Press the power button until the LED lights
up in blue to power on the printer.
Press the power button for more than two
seconds to power off the printer.
w
LED indicator
e
Color LCD
r
Soft buttons
The functions change depending on the
screen. The functions of the buttons are
indicated on the bottom of the screen.
(For example, when in offline mode, left soft
button: ONLINE; right soft button: FEED)
t
Back button
Returns to the previous screen.
y
Line button
Toggle between online/offline mode or
playback/pause the video.
u
Enter button
Confirm the selected item or setting value.
i
/ / / Arrow buttons
Navigate the selection in the screen menu.
1.2
1.2.1
Parts on the Operator Panel
Operator Panel
18
CL4NX/CL6NX Operator Manual
1 Parts Identification
1.2.2
Flashes at intervals of two
seconds.
LED Indicator
LED Indicator Color Description
Blue Online mode
(Light off) Power off or offline mode
Red Printer error (For example, when the ribbon runs out)
Blue Sleep mode (energy saving mode)
Note
• If the printer enters sleep mode during a printer error status (LED lights red), the LED indicator will flash blue
at intervals of two seconds.
• By default, the printer goes into sleep mode after 60 minutes of inactivity. Refer to Section 4.4.5 System
Menu to change the period before the printer enters sleep mode.
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19
1 Parts Identification
This page is intentionally left blank.
CL4NX/CL6NX Operator Manual
20
2
Installing the Printer
2.1
Install this printer in a location as follows:
• A location that is horizontal and stable.
• A location that has sufficient space for operating the printer.
Do not install this printer in a location as follows. Doing so could cause the printer to malfunction.
• A location that is subject to vibration.
• A location with high temperature and humidity.
• A dusty location.
• A location exposed to direct sunlight.
• A location with a lot of electrical noise.
• A location with a large fluctuation in power.
• A location with an explosive atmosphere (flammable gas or vapor).
Installation Precautions
CL4NX/CL6NX Operator Manual
21
2 Installing the Printer
737 mm (29”)
271 mm
(10.7”)
83
mm
(3.3”)
83
mm
(3.3”)
150 mm
(5.9”)
150 mm
(5.9”)
729 mm (28.7”)
321 mm (12.6”)
150 mm
(5.9”)
258 mm (10.2”)
579 mm (22.8”)
Standard model
111 mm
(4.4”)
853 mm (33.6”)
337.5 mm
(13.3”)
150 mm
(5.9”)
778 mm (30.6”)
321 mm (12.6”)
150 mm
(5.9”)
307 mm (12.1”)
628 mm (24.7”)
Standard model
150 mm
(5.9”)
150 mm
(5.9”)
65.5
mm
(2.6”)
111 mm
(4.4”)
2.2
Installation Space
Make sure that there is sufficient space around the printer so that the top cover can be fully opened
when operating or cleaning the printer, or replacing consumables.
2.2.1
Front View (CL4NX)
2.2.2
Front View (CL6NX)
CL4NX/CL6NX Operator Manual
22
2 Installing the Printer
757 mm (29.8”)
457 mm
(18.0”)
150 mm
(5.9”)
150 mm
(5.9”)
Printer front view
2.2.3
Side View (CL4NX/CL6NX)
Make sure that there is sufficient space on the rear side of the printer so that no stress is applied to the
power cord or cables connected to the printer.
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23
2 Installing the Printer
135.9 mm
(5.4”)
6 mm (0.2”)
120.4 mm
(4.7”)
102 mm
(4.0”)
100 mm
(3.9”)
15 mm (0.6”)
R3
13 mm (0.5”)
60 mm
(2.4”)
346.4 mm (13.6”)
205.6 mm
(8.1”)
297.5 mm
(11.7”)
81.5 mm
(3.2”)
8.5 mm (0.3”)
19.7 mm
(0.8”)
18 mm
(0.7”)
Rubber foot
Printer front view
6.2 mm (0.2”)
19.2 mm
(0.8”)
18 mm
(0.7”)
148.5 mm
(5.8”)
6 mm (0.2”)
120.4 mm
(4.7”)
102 mm
(4.0”)
100 mm
(3.9”)
15 mm (0.6”)
R3
13 mm
58.4 mm
(2.3”)
315 mm (12.4”)
280 mm (11.0”)
Rubber foot
2.2.4
2.2.5
Bottom View (CL4NX)
Bottom View (CL6NX)
335 mm (13.1”)
Printer front view
(0.5”)
24
CL4NX/CL6NX Operator Manual
2 Installing the Printer
User documents
(Quick guide, Warranty, etc.)
AC power cord*
* The shape of power plug varies depending on the region in which it was purchased.
2.3
After unpacking the printer, make sure that you have all the bundled accessories: if there are any
missing items, contact the SATO reseller where you purchased the printer.
Checking the Bundled Accessories
Note
Keep the packaging box and cushioning material after installing the printer. You can pack the printer with this
packaging box for shipment when requesting for repairs.
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25
2 Installing the Printer
2.4
The connection of the interface cable is explained as follows:
2.4.1
This printer supports the following interfaces.
A printer connected with multiple interface cables can continue to operate when receiving data.
However, you cannot receive data from more than one interface at a time. Normally, do not use multiple
interfaces at a time.
The printer prints the received data in the reception order. The next received data is stored in the receive
buffer while the first data is printed.
• NFC (front side)
*This feature is supported on printers from serial
number 6B~ and above.
•USB
•LAN
• Bluetooth
• RS-232C
• IEEE1284
• External signal (EXT)
• Wireless LAN
Connecting the Interface Cable
Available Interfaces
Note
• The wireless LAN interface is optional.
• The NFC interface supports the handover function that simplifies the Bluetooth/Wi-Fi connection setup with
Android devices. For details, refer to Section 2.4.3 NFC Interface Connection.
In addition, the NFC interface can be used for changing printer settings with an Android device while the
printer is powered off and the power cord is not connected.
CAUTION
Do not connect or disconnect the interface cables (or use a switch box) with power supplied to either the
printer or computer. This may cause damage to the interface circuitry in the printer or computer and is not
covered by warranty.
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26
2 Installing the Printer
1
2.4.2
You can set the various interface settings of the printer through Interface in the Settings menu. For
details, refer to Interface in chapter 4 Operation and Configuration.
2.4.3
The NFC interface of the printer supports a handover function that simplifies the Bluetooth/Wi-Fi
connection setup with Android devices.
The handover function only performs the connection setup, such as the pairing and authentication with
NFC, and passes the actual interface to the more advanced Bluetooth and Wi-Fi when communicating
between NFC supported devices. In general, the pairing and authentication require some procedures to
enter authentication information, but the connection can be completed simply by holding the Android
devices over the printer while using NFC.
Touch the NFC antenna
Interface Settings
NFC Interface Connection
q of the printer with the NFC mark on the Android device.
Note
• This feature is supported on printers from serial number 6B~ and above.
• If it does not communicate well, shift the Android device to the front, back, left and right, and then hold it up
again.
• For the operation of the NFC for the Android device, refer to the user manual for the Android device.
CL4NX/CL6NX Operator Manual
27
2 Installing the Printer
1
*
2.5
WARNING
• Do not touch the power button, connect or disconnect the power cord while your hands are wet. Doing so
could cause an electric shock.
• Always connect the ground wire to a ground terminal. Electric shock could occur if you do not.
CAUTION
• The attached power cord is designed exclusively for this printer.
• Do not use the attached power cord with other devices.
Connecting the Power Cord
1 Connect the power cord to the AC input
terminal q at the rear of the printer.
Take note of the orientation of the connector.
Secure the printer with one hand, and insert the
connector tightly.
2 Insert the power plug into an AC outlet.
Make sure that the AC voltage of your region is in
the range of AC 100 - 240 V, 50 - 60 Hz. If your
local voltage is not in the stated range, contact
your SATO reseller or technical support center.
*The shape of the power plug varies depending
on the region in which it was purchased.
Note
This product is also designed for IT power distribution
system with phase-to-phase voltage 230 V.
CL4NX/CL6NX Operator Manual
28
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