SATO CL 408E, CL412E User Manual

LM Basic (408e/412e)

OPERATOR’S MANUAL

SATO ASIA PACIFIC PTE. LTD.

438A ALEXANDRA ROAD

#05-01/04 ALEXANDRA TECHNOPARK

SINGAPORE 119967
Tel: [phone]

Fax: [phone]

Sales Hotline: [phone]

Service Hotline: [phone]

Email: [e-mail]

Website: www.satoworldwide.com

Be sure to ask your dealer about our maintenance contracts

to ensure peace of mind during your usage of SATO products

© Copyright 1994 – 2006

SATO International

Warning: This equipment complies with the requirements in P art 15 of FCC rules for
a Class A computing device. Operation of this equipment in a residential area may
cause
unacceptable interference to radio and TV reception requiring the operator to take
whatever steps are necessary to correct the interference.

All rights reserved. No part of this document may be reproduced or issued to third
parties in any form whatsoever without the express permission of SATO. The
materials in this document are provided for general information an d are subject to
change without notice. SATO assumes no responsibilities for any errors that may
appear.

Version: SI-LM4xxe-01rA-16-01-OM

TABLE OF CONTENTS

1. OVERVIEW

1.1 General Sp e cifications ............ ........................... .. ............. .. .. .............. .. .. ............1-2

2. INSTALLATION

Safety Precautions................. ....................................................................................2-2

2.1 Unpacking.. ............. ... ............. .. .. .............. .. .. ............. .. .............. .. .. ............. ... .. .....2-4

2.1.1 Included Accessories........ .................................................................... ...........2-5

2.1.2 Parts Identification............................................................................................2-6

2.2 Loading the Carbon Ribbon................................ ........................ ........................2-8

2.3 Loading La b e ls... ........................... .. ............. .. .. .............. .. .. ............. ... ............. .. .. . 2-9

2.3.1 Loading Roll Paper ........... .................................................................... .........2-10

2.3.2 Loading Fanfold Paper ................................................................................ ..2-11

2.3.3 Adjusting the Paper Sensor ........................ .....................................................2-12

2.4 Replacing th e P ri n t H ead ............. .......................... .. ............. ... .. ............. .. ... .......2-13

3. CONFIGURATION AND OPERATION

3.1 Operating M o d e s.... ... ............. .. ........................... .. ............. .. .. .............. .. .. ............3-1

3.2 The Operat io n P a n e l ... ............. .. .............. .. .. ............. .. ... ............. .. ............. ... .. .....3-2

3.3 Accessing the Various PRINTER MODES .........................................................3-3

3.3.2 Overv ie w o f LCD Menu Optio n s In V a ri o u s Mod e s ............ ............. .. .. ..........3-5

3.4 NORMAL Mo d e s............ .. .. .............. .. .......................... ... ............. .. .. .............. .. .. ...3-8

3.4.1 Online .............................................................................................................3-8

3.4.2 Offline ..............................................................................................................3-8

3.4.3 Print Darkness .................................................................................................3-8

3.4.4 Print Speed ......................................................................................................3-9

3.4.4 Pitch Offset ......................................................................................................3-9

3.4.5 Cancel Print Job ..............................................................................................3-9

3.5 ADVANCED Mode ................................................................................................3-10

3.5.1 Advanced .......................................................................................................3-10

3.5.2 Darkness Range ................................ ........................ .....................................3-10

3.5.3 Zero Slash ....................................................................................................... 3-10

3.5.4 Auto Online ......................................................................................................3-10

3.5.5 Print Offset .......................................................................................................3-10

3.5 Advanced M o d e (c o nt ’d ) ........... ........................... .. ............. .. ... ............. .. .. ..........3-11

3.5.6 Set Calendar ....................................................................................................3-11

3.6 SERVICE Mo d e............ .. ........................... .. ............. .. .. .............. .. .. ............. ... .......3-12

3.6.1 Service ...........................................................................................................3-12

3.6.2 Slice Level ......................................................................................................3-12

3.6.3 Auto Line Feed .................................. ........................................... .. .................3-12

3.6.4 Feed On Error ..................................................................................................3-12

3.6.5 Reprint W/Feed ................... .. .. ................................................................. .. .. .. ..3-12

3.6.6 Forward/Backfeed Amount ....................................................... ......................3-13

1

3.6.7 Euro Code ................................................................................. ......................3-13

3.6.8 Select Language .................................................... ..........................................3-13

3.6.9 Comman d or LCD Priority .. .. ............. ... .......................... .. .............. .. .. ............. .3-13

3.6.10 Ignore CAN/DLE ............................................................................................3-13

3.6.11 Ribbon Near End On/Off ................................................................................3-14

3.6.12 IEEE1284 ACK Signal ...................................................................................3-14

3.6.13 Backfeed Speed ............................................................................................3-14

3.7 COUNTERS Mo d e ................ ............. .. ............. ... .. ............. .. .. .............. .. ............. . 3-15

3.7.1 Counters .................... ................................................................. .. .................3-15

3.7.2 Counter Select ................................................ .............................................. ..3-15

3.7.3 Show Head Counter ................................... .. ........................................... .. ......3-15

3.7.4 Clear Head Counter .........................................................................................3-15

3.7.5 Show Life Counter ...........................................................................................3-15

3.8 MOVE Mode . ... ............. .. ........................... .. ............. .. .. .............. .. ............. .. ... .......3-16

3.8.1 Movements of Labels ............... ........................ .............................................. ..3-16

3.8.2 Move Mode .....................................................................................................3-16

3.8.3 Pitch Sensor ....................................................................................................3-16

3.9 TEST PRINT Mode................................................................................................3-17

3.9.1 Select Test Print ..............................................................................................3-17

3.9.2 Test Print Size ................................................................................................3-17

3.9.3 Print Size ......................................................................................................... 3-17

3.9.3 Start/Stop Test Print ........................................................................................3-17

3.10 DEFAULT SETTING Mode .................................................................................3-18

3.10.1 Resetting the Printer ....................... ... .. ............. .. .. .............. .. ............. .. ... .......3-18

3.10.2 Reset C o m p le ted .......................... ... ............. .. .. ............. ... .. ............. .. ..........3-18

3.11 Protocol Storing............................ .. .. ............. ... ............. .. .. .............. .. .. ............. .3-19

3.11.1 Protocol Download ............. .. .............. .. .. ............. .. .............. .. .. ............. ... .......3-19

3.11.2 Loading Completed .......................................................................................3-19

3.11.3 Initialization of Protocol Code ........................................................................3-19

3.12 MAINTENANCE Mode........................................................................................3-20

3.12.1 Factory or All Clear Mode ............................................................................3-20

3.12.2 Factory Mode ................................................................................................3-20

3.12.3 Test-Print Width ........................... .. ... ............. .. .. ............. ... ............. .. .. ..........3-20

3.12.4 Start/ S to p Te s t Pr in t .......... ........................... .. ............. .. .. .............. .. .. ............3-20

3.12.5 All Clear Mode .............................................................................................3-21

3.12.6 Counter/EEPROM clear .................................................................................3-21

3.12.7 Clear Con firmation ...... .............. .. ............. .. ... ............. .. .. .............. .. ............. .. .3-21

3.13 HEX DUMP Mode................................................................................................ 3-22

3.13.1 LCD Sta tu s ............. .............. .. .. ............. .. ... ............. .. ............. ... .. ............. .. .3-2 2

3.13.2 Hex Dump Mode in buffer ..............................................................................3-22

3.14 DOWNLOA D M ode ................... ... ............. .. .. ............. ... ............. .. .. .............. .. .. ...3-23

3.14.1 LCD Sta tu s ............. .............. .. .. ............. .. ... ............. .. ............. ... .. ............. .. .3-2 3

3.15 BOOT DOWNL OAD Mode...... .. .............. .. .. ............. .. .............. .. .. ............. ... .. .....3-24

3.15.1 LCD Sta tu s ............. .............. .. .. ............. .. ... ............. .. ............. ... .. ............. .. .3-2 4

2

TABLE OF CONTENTS (CON’TD)

4. CLEANING AND MAINTENANCE

4.1 Introduction..........................................................................................................4-1

4.2 Cleaning The Print Head, Platen and Rollers....................................................4-1

4.3 How To Clean The Printer (With A Cleaning Set)..............................................4-2

4.4 How To Clean Th e Printer (Cleaning Sheet)................ .. .. ............. ... ............. .. .. . 4-3

4.5 Adjusting Print Quality........................................................................................4-4

4.5.1 Adjusting Print Darkness .................................................................................4-4

4.5.2 Adjusting Print Speed ..................................................... .................................4-5

4.6 Replacing A Bl o wn Fu s e .. ... .. ............. .. .............. .. .. ............. .. ... ............. .. ............ 4-5

5. INTERFACE SPECIFICATIONS

5.1 Interface ty p e s.... .. ........................... .. ............. .. ... ............. .. .. .............. .. ............. .. . 5-1

5.2 Interface Card DIP SWITCH Settings (RS-232C)...............................................5-2

5.3 Interface C a rd DIP S WITCH Setting s (LAN).......... .. .. .............. .. .........................5-3

5.4 Interface Card DIP SWITCH Settings (Wireless LAN).......................................5-3

5.5 External Si g n al In te rface......... .. ... ............. .. .. ............. ... ............. .. .. .............. .. .. ...5-4

5.6 Serial Interface Specifications (RS-232C)..........................................................5-4

5.7 READY/BU S Y .............. .. ............. ... .. ............. .. ............. ... .. ............. .. ... ............. .. ...5-5

5.8 Single Jo b Buf fe r .......... ............. ... .. ............. .. ............. ... .. ............. .. ... ............. .. ...5-6

5.9 Multi Job Bu ff e r............... .. ... ............. .. .. .............. .. ............. .. .. .............. .. .. ............5-7

5.10 X-ON/X-OFF ................... .. .............. .. ............. .. ... ............. .. .. .............. .. ............. .. . 5-7

5.11 Single Jo b Buffer ................... ............. ... .. ............. .. ........................... .. ............. .5-9

5.12 Multi Job B u ff e r............................. .. ............. .. ... ............. .. .. .............. .. ............. .. . 5-10

5.13 IEEE 1284 Interface............................................................................................5-11

5.13 Interface Signals................................................................................................5-13

5.14 Single Jo b Buffer ................... ............. ... .. ............. .. ........................... .. ............. .5-14

5.15 Multi Job B u ff e r............................. .. ............. .. ... ............. .. .. .............. .. ............. .. . 5-16

6. TROUBLESHOOTING

6.1 Initial Checklist.....................................................................................................6-1

6.2 Using the RS232C (SERIAL) Interface ...............................................................6-2

6.3 Understanding the LCD Error Messages...........................................................6-3

6.4 Troubleshooting Guide .......................................................................................6-4

3

TABLE OF CONTENTS (CON’TD)

7. OPTIONAL ACCESSORIES

7.1 Introduction..........................................................................................................7-1

7.2 Available Interface Boards................................................................. .................7-1

7.3 Optional Accessories: Interface boards............................................................7-2

7.4 Optional Accessories: Others ............................................................................7-4

4

Section 1: Introduction

OVERVIEW

Thank you for your investment in this SATO printer product.
This Operator’s Manual contains basic information about the installation, setup,

configuration, operation and maintenance of the printer.
A total of seven topics are covered herein, and they are organized as follows:

Section 1: Overview
Section 2: Installation
Section 3: Configuration and Operation
Section 4: Cleaning and Maintenance
Section 5: Interface Sp eci fi cat ions
Section 6: Troubleshooting
Section 7: Optional Accessories

1

It is recommended that you become familiar with each section before installing and main­taining the printer. Refer to the Table Of Contents at the front of this manual to search
for the relevant information needed. All page numbers in this manual consist of a section
number followed by the page number within the stated section.

For specialized programming, refer to the separate Programming Manual available from
your authorized SATO dealer.

LM Basic 408e/412e Operator’s Manual Page 1-1

Section 1: Introduction

1.1 GENERAL SPECIFICATIONS

The SATO LM 408e and 412e are dual-use (Thermal Transfer and Direct Thermal) high
performance labeling solutions designed for logistics and manufacturing sectors. Based
mechanically on the fiel d-prove n CL ‘e nhanc e’ series , the LM4 08e and LM41 2e pro mise
reliable operation and consistent performance at a reasonable cost.

Key features of the two models in the LM Basic series are:

• Low cost 4-inch printer for Logistics and Warehousing

• Backlit two-line 16-character alphanumeric LCD panel

• Clear printing at a fixed resolution of 203dpi/305dpi

• Support for a wide range of I/O interfaces

• Supports SATO Barcode Programming Language for enhanced customizability

• Field-proven label and ribbon path from the acclaimed CL ‘enhance’ series

The two models support all popular barcodes, including 2-D codes. Seven human-read­able fonts and two fast and efficient vector fonts, are resident in memory, providing liter­ally thousands of combinations of type styles and sizes.

Key Feature LM408e and LM412e

Print resolution 203dpi/305dpi
Print method Thermal Transfer and Direct Thermal
Label sizes support ed

(using default int ernal
memory)

Label sizes support ed LM408e: 4 inches (W) by 49.2 inches at 203 dpi

Interfaces available One of the following interfaces installable upon purchase:

LM408e: 4 inches (W) by 7 inches
LM412e: 4 inches (W) by 7 inches

LM412e: 4 inches (W) by 32.7 inches at 305 dpi

High speed RS-232C (25-pin), LAN, USB, IEEE 1284/parallel

Page 1-2 LM Basic 408e/412e Operator’s Manual

Section 1: Introduction

1.1 GENERAL SPECIFICATIONS (CONT’D)

Specification Model LM408e Model LM412e

Electrical Characteristics
Print method Thermal transfer or direct thermal
Head density 8 dots/ mm (203 dpi) 12 dots/ mm (305 dpi)
Printable Area W104 mm x pitch 1249mm (203dpi)

(No printing within 3mm from the inner edge)

Print speed 2 to 6 inches/sec @203dpi (adjustable in 1-inch/sec increments)

Note:

Maximum speed depends on print resolution, and may be further dependent on the type of
print layout, paper, or carbon ribbon in use.

CPU 32-bit RISC
Onboard Memory Main Memory: 2MB FLASH ROM

Interface Buffer: 2.95MB for Receive Buffer, “Near Full” warning at 2MB mark.

Acceptable Print Area Standard width: 104mm

(using EX command): 1249mm

Memory cartridge

Print Characteristics
Print Format Transmitted from host (computer)
Paper Thickness 0.08 mm to 0.26 mm supported.

Paper Size
*in continuous mode

Label Pitch Sensor Reflective type (I-mark) and Transmissive type (Gap)
Carbon ribbon

Dimensions
Thickness of base material
Color
Winding direction

Note: Be sure to use only printer supplies manufactured or certified by SATO.

Width: 10mm to 112mm (13mm to 115mm including liner)
Pitch 15mm to 1252mm (18 mm to 1255 mm including liner)

Be sure to use the specified carbon ribbons manufactured or specified by SATO
W25mm to 111m by 450 m/roll

4.5 µm
Black (standard), also red, blue, purple, and green
Face-In winding

Expandable Memory: 2x4MB Expandable memory

Standard pitch:178mm

(Expandable Pitch (using AX command): 356mm

(Expandable Pitch

(using EX command): 833mm

Not accepted

(Expandable Pitch

LM Basic 408e/412e Operator’s Manual Page 1-3

Section 1: Introduction

Specification Model LM408e Model LM412e

Media Characteristics
Media Types supported Thermal transfer or direct thermal: 0.08 to 0.26mm

Media Size Continuous Width: 22 - 128mm (25 - 131mm)

Media Supply Profile Roll Max Outer D i a me ter

Fan-fold Maximum folding height

Carbon ribbon

Material
Dimensions
Core Inner Diameter
Thickness of base material
Color
Winding direction

Be sure to use the specified carbon ribbons manufactured or specified by SATO

Polyester film
Max width 111mm by 450m length

25.6 mm +/- 0.3mm

4.5 to 5.7µm +/-0.5µm (film), 5.8 to 8.3 µm +/- 0.6µm
Black (standard), also red, blue, purple, and green
Face-In

Scantro label, Standard Thermal, Super HIgh Sensitivity Thermal,

Tear Off Width: 22 - 128mm (25 - 131mm)

Inner Diameter of Roll

Logistic Thermal, Synthetic Thermal

Wind orientation

External Supply

Pitch: 6 - 178mm (9 - 181mm)

Pitch: 20 - 178mm (9 - 181mm)

8.6 in (210.85mm)
3 in (70.62 mm )

Face-in
100mm

Supported

Labels and Ribbons available

Ribbons

Type Wax T102C, T101A, T104C

Wax/Resin T110A, T112D, T123A, T112B, T123B
Resin T222A, R335A, R236A, R333A

Labels

Type Paper Vellum, Semi-gloss Coat, Matt Coat, Gloss Coat

Film Polyester (PET), Polyethylene (PE, white), Polyethylene (PE, transparent)

Page 1-4 LM Basic 408e/412e Operator’s Manual

1.1 GENERAL SPECIFICATIONS (CONT’D)

Section 1: Introduction

Specification/

Model Name

Interface Characteristics

External connectivity
(Slot 1)

Configuration and Functions
User settings (via LCD) 1. Settings indications

Operation
Panel

Buttons
Switch POWER ON/OFF
LCD Backlit green LCD, two-line 16-character alphanumeric display

Interface board
¤ Parallel (IEEE1284)
¤ RS-232C

• READY/BUSY

• XON/XOFF

• Status 2/3

• Driver specific protocol

• Status 5
¤ USB (Ver. 1.1)
¤ LAN (10BASE-T/ 100BASE-TX automatic changeover)
¤ Wireless LAN (IEEE802.11b)

2. Print speed

3. Print darkness

4. Print position adjustments

5. Zero slash changeover

6. Proportional pitch adjustments

LINE, FEED

LM408e and LM412e

LED(s) STATUS
Adjustment

Potentiometers

Other
Functions

DIP Switches One 8-bit DIP switch
Programming Language SAT O Barcode Printer Language Ver 4.1
Automatic diagnostics Head check function (for detection of failed heating elements in the print head)

PITCH: print position adjustment
OFFSET: dispense adjustment
PRINT: print darkness adjustment

Status Monitor function
Commands for drawing of graphics
Sequential numbering
Outline and Outline variations
Label Skip
Line Print
Form Overlay
Storage of Formats
Storage of Customized Font Characters in memory
Reverse printing function (White text on a black background)
Function for printing of lines and boxes
Label format storage function
Zero-slash character switching, HEX Dump Print function, Calendar option.

”Paper-End” detection
“Head Open” detection
Tes t Print
Ribbon End detection
Ribbon Near End detection
Calendar Check (if optional Calendar chip is installed)

LM Basic 408e/412e Operator’s Manual Page 1-5

Section 1: Introduction

1.1 GENERAL SPECIFICATIONS (CONT’D)

Specification/

Model Name

Barcoding Function s

Barcodes
Supported

Stored
Font Types

One­dimensional
code

Two­dimensional
code

Standard XU 5 x 9 dots (alphanumeric, symbol, and kana)

LM408e and LM412e

• UPC-A/E, EAN8/13, JAN8/13

• NW-7

• INTERLEAVED 2 of 5 (ITF)

• INDUSTRIAL 2 of 5

• MATRIX 2 of 5

• CODE39, CODE93, CODE128

• UCC/EAN128

• RSS-14

• MSI

• POSTNET

• BOOKLAND

• Customer barcode

• QR code model 2, Micro QR (Ver 8.1)

• PDF417 (Ver. 2.4, including micro PDF)

• MAXI code (Ver. 3.0)

• Data matrix code ECC200 (Ver. 2.0)

• Composite Symbols Ver 1.0 (UPC-A/E, EAN8/13, JAN8/13, CODE39, CODE128 CC-A/

B/C supported with RSS-14)

XS 17 x 17 dots (alphanumeric, symbol, and kana)
XM 24 x 24 dots (alphanumeric, symbol, and kana)
XB 48 x 48 dots (alphanumeric, symbol, and kana)
XL 48 x 48 dots (alphanumeric, symbol, and kana)

Outline font (alphanumeric, symbol, and kana):
LM408e: OCR-A 15 x 22 dots (alphanumeric and symbol)
OCR-B 20 x 24 dots (alphanumeric and symbol)
LM412e: OCR-A 22 x 33 dots (alphanumeric and symbol)
OCR-B 30 x 36 dots (alphanumeric and symbol)

Optional Kanji ROM fonts:

Outline (vector) Alphanumeric, symbol

Print Magnificat ion Vertical 1 to 12 times, Horizontal 1 to 12 times (characters)

Print Rotation Characters: 0°, 90°, 180°, and 270°

Barcode Ratio 1:2, 1:3, 2:5; Arbitrary user settings allowed
Accessories
Options

Kanji 16 x 16 (JIS 1st and 2nd standard. Selectable between square Gothic/Mincho)
Kanji 24 x 24 (JIS 1st and 2nd standard. Selectable between square Gothic/Mincho)

L1 to L12 for barcodes

Barcode: Parallel 1 (0°), Serial 1 (90°), Parallel 2 (180°), Serial 2 (270°)

• Calendar IC (installed at the factory upon order)

• 2MB x 2 Expansion ROM (installed at the factory upon order)

• Interface cards including Ethernet, Wireless LAN, High speed RS-232C (25-pin),

IEEE1284 and USB (full speed)

• Separate 203dpi or 305dpi print head for changing of print resolution

Page 1-6 LM Basic 408e/412e Operator’s Manual

Section 1: Introduction

Specification/

Model Name

Physical Characteristics
Dimensions W 430 mm x D 271 mm x H 321 mm (Standard)
Weight 13 Kg (for a standard configuration)
Power Supply Input voltage: AC100V - 120V or AC200V to 240V ±10%
Power Consumption 180 W (peak)
Standards Compliance CE(NEMCO-GS), UL/c-UL(MET), FCC (Class B), EN55022 (Class B), En61000, CCC,

MIC
Energy Saving: International Energy Star Program
Environmental Conservation: Manufactured according to environment friendly processes
In-house equipment level: Class B conformance
Package Fall: ISTA-2A

Operating Environment Operational ambient temperature: 5 to 40 degrees Celsius

Operational ambient humidity: 30 to 80% (no condensation)
Ambient Storage temperature: -5 to 60 degrees Celsius
Ambient Storage humidity: 30 to 90% (no condensation)
(Paper, and carbon ribbon excluded)

LM408e and LM412e

LM Basic 408e/412e Operator’s Manual Page 1-7

Section 1: Introduction

This page is intentionally left blank

Page 1-8 LM Basic 408e/412e Operator’s Manual

Section 2: Installation

2

INSTALLATION

This section assists you in unpacking and installing the printer from the shipping container.
You will also be guided through a familiarization tour of the main parts and controls.
The following information is provided:

• Safety Precautions

• Unpacking and Parts Identification

• Loading the Carbon Ribbon

• Loading Labels and Tags

• Adjusting the Sensors

• Replacing the Print Head

LM Basic 408e/412e Operator’s Manual Page 2-1

SECTION 2: INSTALLATION

SAFETY PRECAUTIONS

Please read the following information carefully before

SAFETY PRECAUTIONS

THE CAUTION SYMBOL

Whenever the triangular Caution logo appears in this manual, pay special attention to the warning(s) cited
below it. Failure to abide by the warnings may result in injury or damage to property.

PRINTER PLACEMENT TIPS

• Place the printer on a sol id, s tab le,
horizontal surface that is not sub­ject to strong vibrations from adja­cent mechanic al devices.

• Avoid shaky or slanting tables, or
platforms that are liable to collapse under a heavy
weight. If the printer is dropped or damaged, immedi­ately turn off the power, pull out the power plug and
contact a service center. In this case, continued use
of the printer may cause a fire or electric shocks.

• Avoid installing the printer in direct sunlight, or in
dusty, very hot or slippery areas. Also avoid place­ment in damp, unventilated or humid areas. If con­densation forms, immediately turn off the power, and
do not use the printer until the condensation disap­pears. Otherwise the moisture may cause electric
shocks.

• Avoid placing the printer near large high-current
equipment, as such equipment ca n cause spi kes or
undervoltages in the power supply.

installing and us ing the printer

• Do not leave containers of
water or chemicals around the
printer. If any liquid is spilled
onto the printer, immediately
turn off the power, pull out the
power cable from the AC outlet, and contact a
sales outlet, dealer, or service center. In this
case, continued use of the printer may cause
fires or electric shocks.

• Do not move the printer with any paper loaded.
The stack of paper may fall off, causing trips
and accidents.

• When laying the printer down, be careful not to
catch your foot or fingers under it.

• When moving the printer, be sure to pull out the
power cable from the AC outlet, and check that
any other external interface cables have been
disconnected. Otherwise, the connected cables
may be damaged, or may cause trips and falls,
in addition to or a fire or electric shocks.

ELECTRICAL PRECAUTIONS

• Do not damage, break, or process the power cable.
Hanging heavy objects on it, heating or pulling it may
damage the power cable and cause fires or electric
shocks.

• When the power cable is damaged (cable conductors
are exposed or cut, etc.), contact a sales outlet,
dealer, or service center. In this case, continued use
of the printer may cause fires or electric shocks.

• Do not process, forcibly bend, twist, or pull the power
cable. Continued use of such a cable may cause
fires or electric shocks.

• If the printer emits any smoke or peculiar odors at
any time, turn it OFF and prevent further usage until
you have contacted a qualified service personnel.

• Do not use any other voltage except the specified
power voltage for the printer that matches your
domestic power supply . Otherwise, it may cause fires
or electric shocks.

• Do not operate the power switch or handle the
power cable with a wet hand.

• Do not insert or drop anything metallic or flam­mable into the openings of the printer (the cable
outlet or mounting hole of the memory car­tridge). Otherwise, immediately turn off the
power, pull out the power cable, and contact a
sales outlet, dealer, or service center. In this
case, continued use of the printer may cause
fires or electric shocks.

• To reduce electrical risks, be
sure to connect the printer to
ground before use. Also, try
not to share the printer’s AC
outlet with other electrical
equipment, especially those that draw high
amounts of current or cause electrical interfer­ence.

Page 2-2 LM Basic 408e/412e Operator’s Manual

GENERAL PRECAUTIONS

• Head cleaning liquid (if supplied) is flammable. Never
heat it or throw it into a fire. Keep it out of children’s
reach to avoid accidental consumption. Should this
occur, consult a doctor immediately.

• When opening/closing the cover, beware of getting
your fingers caught. Also, hold the opening/closing
cover well so that it will not slip and fall on your hand.

• After printing, the print head remains hot. When
replacing paper or cleaning the printer immediately
after printing, be careful not to burn yourself.

• Touching even the edge of the printer head may
cause injuries. When replacing paper or cleaning the
printer, be careful not to hurt yourself.

Section 2: Installation

• Do not disassemble or perform modifications to
the printer, as this renders the product unsafe.
For maintenance, troubleshooting and repairs,
consult a sales outlet, dealer, or service center
for help, instead of attempting to perform this
yourself. Renewable annual service contracts
are available.

• When maintaining or cleaning the printer,
always disconnect the power cable for safety.

• Do not insert your hand or other objects into the
cutter.

• When loading roll paper, be careful not to catch
your fingers between the paper and the feeder.

• If the printer will not be used for extended periods of
time, disconnect the power cable for safety.

• When releasing and locking down the printer head,
be careful not to catch any other foreign matter in it
except label paper.

This equipment is a piece of Class B information technology equipment based on the standards of the
Voluntary Control Council for Interference by Information Technology Equipment (VCCI). Although this
equipment is for use in home environment, if it is used close to a radio or television set, it may cause poor
reception. Handle it properly in accordance with the content from the instruction manual.

• Be careful not to hurt yourself when detaching
the back cover of the fanfold through the hole
and attaching it.

• The simplified cutter (where installed) is struc­tured as a blade. Be careful not to cut yourself.

LM Basic 408e/412e Operator’s Manual Page 2-3

SECTION 2: INSTALLATION

2.1 UNPACKING

When unpacking the printer, take note of the following:

The box should stay right-side up.

1

Lift the printer out of the box carefully.

If the printer was been stored in the

4

cold, allow it to reach room
temperature before turning it on.

Remove the plastic covering from the

2

printer.

Set the printer on a solid, f lat surface.

5

Inspect the shipping container and
printer for any sign of damag e that

Remove the accessory items from their

3

may have occurred during shipping.

protective containers.

Note

The following illu strations are re presentative only. Your p rinter may not be packed e xactly as shown, but
the unpacking steps are similar.

Page 2-4 LM Basic 408e/412e Operator’s Manual

Section 2: Installation

2.1.1 INCLUDED ACCESSORIES

After unpacking the printer, verify that the following materials are in the accessories or packaging:

Global Warranty

document

Operator’s Manual

* Items marked with an asterisk may be different from what you see here, or may be excluded .

Additional information

leaflets

Accessory CD-ROM*

Power cable*

Two-pole adaptor*

Important!

Please fill out the Global Warranty card and submit it
to us in order that we can provide fast and efficient
after-sales service. For malfunctions under normal
use, this product will be repaired free of charge
according to the warranty terms applicable for the
country of use.

Please do not discard the original packaging box and
cushioning material after installing the printer. They
may be needed in future, if the printer needs to be
shipped for repairs.

LM Basic 408e/412e Operator’s Manual Page 2-5

SECTION 2: INSTALLATION

2.1.2 PARTS IDENTIFICATION

IDENTIFYING THE MAIN PRINTER PARTS

Main Cover

Front and Rear View

LCD screen
Operation Panel

Front Cover

Front Cover

Operation panel
and LCD

DIP Switches
Ribbon Roller

Print Head

Platen Roller

Angled Front View (Main Cover removed)

Ribbon T a ke- Up Shaft

Ribbon Feeder Shaft

Interface
Card Slot

Fanfold paper slot
Power switch

Fuse holder

AC power socket

Label holder

Fanfold paper slot

Ribbon Roller
Label Guide

Head Lock Lever

Screw for
front cover

Page 2-6 LM Basic 408e/412e Operator’s Manual

2.1.2 PARTS IDENTIFICATION (CONT’D)

IDENTIFYING THE MAIN PRINTER PARTS

View of Front Panel

8888888888888888
8888888888888888

LINE STATUS FEED

PRINT OFFSET PITCH

Section 2: Installation

DSW

LCD screen

Icons, prompts and system messages
are displayed here.

LINE button

Takes the printer ONLINE (to proceed with printing) or
OFFLINE (to perform configuration or other settings)

Status LED

Lights up and flashes to indicate exchange of data.

DIP switch panel

FEED button

.

Feeds the label forward. When it is pressed once,
the equivalent of a sheet of paper or label is ejected.
*There are times when the paper is not aligned prop-

erly when power is turned on or when the paper was
set. In this case, always press the FEED button to
align the paper properly.

Adjustment Potentiometers

PRINT: Adjusts the print darkness (print den-

sity).

OFFSET: Adjusts the stop position offset values
for the cutter, peeler and tear of f modes (cutter,
peeler must be installed).

PITCH: Adjusts the vertical print position with
reference to the top edge of a label.

LM Basic 408e/412e Operator’s Manual Page 2-7

SECTION 2: INSTALLATION

2.2 LOADING THE CARBON RIBBON

1. Lift up the main cover. Make sure that the cover is
pushed upwards until it rests firmly on top of the
printer, in case it falls downwards and injures you.

Main Cover

Head Lock
lever (purple)

2. Pull the purple Head Lock lever upwards in a
counterclockwise direction. The pri nt head
assembly will be lifted up to allow ribbon loading.
The rightmost white plastic shaft is the Ribbon
Feeder Shaft. The left-most shaft is the Ribbon
Take-Up Shaft.

3. Insert the carbon ribbon in the Ribbon Feeder
shaft. Push the ribbon roll inwards al l the way , with
the ribbon winding in a counterclockwise d ir ection,
as shown. Pull the ribbon around the print head
assembly so it reaches the Ribbon Take-up Shaft.

The dull side of the ribbon should be facing down.

4. Insert an empty ribbon core into the Ribbon Take­Up Shaft. If necessary, use secure the ribbon with
adhesive tape, and wind the ribbon around the
core a few times.

Ribbon Feeder
Shaft

Ribbon
Take-Up Shaft

Print head
assembly

Ribbon Feeder
Shaft

Carbon
ribbon

Ribbon Take­Up Shaft

Note:

If in doubt about the ri bbon path, r efer t o t he useful
diagram pasted inside the Main Cover.

5. Press the purple Head Lock lever clockwise and
downwards to lock the print head assembl y into
place. The ribbon is now loaded.

Note:

To remove the ribbon, reverse the steps descr ibed
here. For maximum print quality and printer
durability use genuine SATO carbon ribbons.

Head Lock
Lever
(purple)

Caution

• When replacing the carbon ribbon, bear in mind that the print head and its surrounding area remain hot. Keep your fingers
away from these areas to prevent injury.

• Avoid touching even the edge of the pr in t he ad with your bare hands.

Page 2-8 LM Basic 408e/412e Operator’s Manual

Section 2: Installation

2.3 LOADING LABELS

This printer is designed to print on roll paper supplied via a separate label supply stand.
The printing mechanism can be set to detect the I-mark on the paper to feed each label correctly.

Note:
For optimal print performance and durability, please use SATO-certified label and ribbon
supplies on this printer. Using supplies not tested and approved for use by SATO can result in

unnecessary wear and damage to vital parts of the printer, and may void the warranty.

Roll Paper Characteristics

Labels

CAUTION

If your labels are less than the full width of the print head, the outside edge will eventually wear out
a small portion of the print head, resulting in an area that will not print. Special care must be taken if
you plan to use multiple widths of labels, since the damaged portion of the print head caused from
edge wear on a more narrow label may affect the printing on a wider label. We suggest you plan your
print formats carefully to avoid using the area of possible damage on the print head when using a
wider label. The small area of da mage wil l have no eff ect on pr in ting wi th the un damaged par t of t he
print head.

Damage from a label edge is physical damage and is unavoi dable. It is not covered by warranty. It is
possible to delay such damage by always ensuring that t he ribbon used is wider than t he label stock.
This will help to protect the print head from label edge damage.

LM Basic 408e/412e Operator’s Manual Page 2-9

SECTION 2: INSTALLATION

2.3 LOADING LABELS (CONT’D)

2.3.1 Loading Roll Paper

1. Lift up the main cover. Make sure that the cover is

Main Cover

Label Holder

pushed upwards until it l ocks f irm ly i n pl ace so that
it will not fall downwards and injure your hands.

Release the purple Head Lock lever by pushing it

Label
Guide Plate

upwards. The print head assembly will be lifted up
to allow ribbon and label loading.

2. Load the ribbon rolls as described earlier. Pull
down the Label Guide Pl ate. Then i nsert a la bel roll
onto the Label Holder. Push the purple Label

Label
Stopper

Stopper against the label roll to prevent it from
slipping sideways.

3. Guide the label under the ribbon, making sure it
goes under the paper sensors. The label should
emerge at a perpendicular angle from the print
head.

Head
Lock lever
latched in
place

4. Fasten the Head Lock Lever by pushing it
clockwise until the print head loc ks into place. Pull up the Label Guide Plate to and push it
against the outside edge of the label to restrict and straighten the label path. Now turn the
purple Head Lock Lever clockwise to latch the prin t head assembly back in place.

5. The illustration below summarizes the ribbon and label loading paths for your reference.
To check whether your ribbon and label are loading correctly, perform a test print.

Caution

• When replacing paper, bear in mind that the print head and its surrounding area remain hot. Keep your fingers away from

these areas to prevent injury.

• Avoid touching even the edge of the print head with your ba re hands.

Page 2-10 LM Basic 408e/412e Operator’s Manual

2.3 LOADING LABELS (CONT’D)

Section 2: Installation

2.3.2 Loading Fanfold Paper

1. Lift up the main cover. Make sure that the cover is
pushed upwards until it locks firmly in place. Remove
the fanfold slot cover by removing two screws. Pull
the Head Lock Lever upward to release the print head
assembly.

2. Stack the fanfold paper behind the printer and pull it
through the fanfold slot and over the Label Holder.
Push the purple Label Stopper so that it presses the
label lightly against the side of the printer.

3. Guide the label under the label sensor and print head,
and out through the front of t he pri nter. Make su re the
label goes under the black plastic guide bar adjacent
to the Label Guide.

Main
Cover

Head Lock
Lever

Fanfold
slot cover

Fanfold
paper

Label
Stopper

Paper Sensor

Label Guide

4. Use the metal plate of the Label Guide to press
against the paper so that the paper runs at a
perpendicular angle from the print head.

5. Load ribbon media and labels, then turn the purple

Head Lock Lever clockwise to latch the print head
assembly back in place. and perform a test print to
check whether your ribbon and label are loaded
correctly.

Guide Bar

Label Guide

Head
Lock lever
latched in
place

Caution

• When replacing paper, bear in mind that the print head and its surrounding area remain hot. Keep your fingers away from these

areas to prevent injury.

• Avoid touching even the edge of th e pr int head with your bare hands.

LM Basic 408e/412e Operator’s Manual Page 2-11

SECTION 2: INSTALLATION

2.3 LOADING LABELS AND TAGS (CONT’D)

2.3.3 Adjusting the Paper Sensor

Adjustment of the paper sensors (I-mark and Gap sensors) is usually not necessary, but the
procedure is described here when you need to make adjustments.

1. Lift up the main cover. Make sure t hat the cover i s pushed upwar ds un til it locks fi rmly i n place
so that it will not fall downwards and injure your hands.

2. The sensor assembly is located just under the

Label Guide Shaft. Turn the purple Sensor
Adjustment knob to adjust the sensors’ position.

3. After adjustment, feed a few labels and do a test

print to see if the sensor is working properly.
Adjust the label pitch if necessary.

Caution

• When closing the front cover, be careful not to injure your fingers

due to a sudde n release of the heavy cover.

Sensor Adjustment knobLabel Guide Plate

Page 2-12 LM Basic 408e/412e Operator’s Manual