Reproduction in any manner of all or part of this document is prohibited.
The content of this document may be changed without prior notice.
Great care has been taken in the preparation of this document. If any problems, mistakes, or omissions are found,
please contact your SATO reseller or technical support center.
FCC Statement
The printer complies with the requirements in Part 15 of FCC Rules for a Class B Computing Device. Operating
the printer in a residential area may cause unacceptable interference to radio and TV reception. If the interference
is unacceptable, you can reposition the equipment, which may improve reception.
Safety Precautions
Safety Precautions
Please read the following information carefully before installing and using the printer.
Pictographic Symbols
This instruction manual and the printer labels use a variety of pictographic symbols to facilitate safe and
correct use of the printer and to prevent injury to others and property damage. The symbols and meanings for
them are given below. Be sure to understand these symbols well before reading the main text.
Ignoring the instructions marked
by this symbol and erroneously
operating the printer could result
in death or serious injury.
Warning
Ignoring the instructions marked
by this symbol and erroneously
operating the printer could result
Caution
Do not set on an unstable area
• Do not set on an unstable area,
Do not place containers full of water
or other liquid on the printer
• Do not place flower vases,
Do not put objects inside the printer
• Do not insert or drop in metal or
Use only the specified voltage
•
in injury or property damage.
such as a wobbly table or
slanted area or an area subject
to strong vibration. If the printer
falls off or topples over, it could
injure someone.
cups, or other containers holding liquids, such as water or
chemicals, or small metal
objects near the printer. If they
are spilled and get inside the
printer, immediately turn off the
power switch, unplug the power
cord from the outlet, and contact
your SATO reseller or technical
support center. Using the
printer in this condition could
cause a fire or electric shock.
burnable objects inside the
printer’s openings (cable outlets, etc.). If foreign objects do
get inside the printer, immediately turn off the power switch,
unplug the power cord from the
outlet, and contact your SATO
reseller or technical support
center. Using the printer in this
condition could cause a fire or
electric shock.
Do not use other than the specified
voltage. Doing so could result in fire
or electric shock.
Example Pictographs
The pictograph means “Caution is required.” A specific
warning symbol is contained inside this pictograph (The symbol at left is for electric shock).
The pictograph means “Should not be done.” What is specifically prohibited is contained in or near the pictograph (The
symbol at left means “Disassembly prohibited”).
The pictograph means “Must be done.” What is specifically
to be done is contained in the pictograph (The symbol at left
means “Unplug the power cord from the outlet”).
Warning
Always ground the connections
• Always connect the printer’s
ground wire to a ground. Not
grounding the ground wire could
result in electric shock.
Handling of the power cord
• Do not damage, break, or modify the power cord. Also, do not
place heavy objects on the
power cord, heat it, or pull it
because doing so could damage the power cord and cause a
fire or electric shock.
• If the power cord becomes
damaged (core is exposed,
wires broken, etc.), contact your
SATO reseller or technical support center. Using the power
cord in this condition could
cause a fire or electric shock.
• Do not modify, excessively
bend, twist, or pull the power
cord. Using the power cord in
such a condition could cause a
fire or electric shock.
When the printer has been dropped or
broken
• If the printer is dropped or broken, immediately turn off the
power switch, unplug the power
cord from the outlet, and contact
your SATO reseller or technical
support center. Using the
printer in this condition could
cause a fire or electric shock.
Do not use the printer when something is abnormal about it
• Continuing to use the printer in
the event something is abnormal about it, such as smoke or
unusual smells coming from it,
could result in fire or electric
shock. Immediately turn off the
power switch, unplug the power
cord from the outlet, and contact
your SATO reseller or technical
support center for repairs. It is
dangerous for the customer to
try to repair it, so absolutely do
not attempt repairs on your own.
Do not disassemble the printer
• Do not disassemble or modify
the printer. Doing so could result
in fire or electric shock. Ask your
SATO reseller or technical support center to conduct internal
inspections, adjustments, and
repairs.
Regarding the cutter
• Do not touch the cutter with
your hands or do not put something into the cutter. Doing so
could result in an injury.
Using the head cleaning fluid
•
Use of flame or heat around the
head cleaning fluid is prohibited.
Absolutely do not heat it or subject
it to flames.
• Keep the fluid out of reach of children to prevent them from accidentally drinking it. If the fluid is drunk,
immediately consult with a physician.
CG4 Series Quick GuidePage i
Safety Precautions
Do not place in areas with high
humidity
• Do not place the printer in areas
with high humidity or where condensation forms. If condensation forms, immediately turn off
the power switch and do not use
the printer until it dries. Using
the printer while condensation is
on it could result in electric
shock.
Carrying the Printer
• When moving the printer,
always unplug the power cord
from the outlet and check to
make sure all external wires are
disconnected before moving it.
Moving the printer with the wires
still connected could damage
the cords or connecting wires
and result in a fire or electrical
shock.
• Do not carry the printer with
paper loaded in it. The paper
could fall out and cause an
injury.
• When setting the printer on the
floor or a stand, make sure not
to get your fingers or hands
pinched under the printer feet.
Power supply
• Do not operate the power
switch or plug in/unplug the
power cord with wet hands.
Doing so could result in electric
shock.
Caution
Power cord
• Keep the power cord away from
hot devices. Getting the power
cord close to hot devices could
cause the cord’s covering to
melt and cause a fire or electrical shock.
• When unplugging the power
cord from the outlet, be sure to
hold it by the plug. Pulling it by
the cord could expose or break
the core wires and cause a fire
or electric shock.
• The power cord set that comes
with the printer is especially
made for this printer. Do not use
it with any other electrical
devices.
Top cover
• Be careful not to get your fingers pinched when opening or
closing the top cover. Also be
careful the top cover does not
slip off and drop.
Print head
• The print head is hot after printing. Be careful not to get burned
when replacing paper or cleaning immediately after printing.
• Touching the edge of the print
head immediately after printing
could result in injury. Use caution when replacing the label or
cleaning the print head.
• You should not replace the print
head without having received
the proper training.
Loading paper
• When loading roll paper, be
careful not to get your fingers
pinched between the paper roll
and the supply unit.
When not using the printer for a long
time
• When not using the printer for a
long time, unplug the power
cord from the outlet to maintain
safety.
During maintenance and cleaning
• When maintaining and cleaning
the printer, unplug the power
cord from the outlet to maintain
safety
Page iiCG4 Series Quick Guide
Precautions for Installation and Handling
Printer operation can be affected by the printer environment.
Refer to the following instructions for installation and handling of CG4 Series printer.
Select a Safe Location
Safety Precautions
Place the printer on a surface that is flat and level.
If the surface is not flat and level, this may result in poor
print quality. This may also cause malfunction and
shorten the life span of the printer.
Do not place the printer on a location that
produces vibration.
Giving serious vibration or shock to the printer may
cause malfunction and shorten the life span of the
printer.
Keep the printer out of high temperature and humidity.
Avoid locations subject to extreme or rapid changes
in temperature or humidity.
Do not place the printer in a location subject to
water or oil.
Do not place the printer in a location where it will be
splashed with water or oil. Water or oil entering
inside the printer may cause a fire, electric shock, or
malfunction.
Avoid dust.
Dust build up may result in poor print quality.
Keep out of direct sunlight.
This printer has a built-in optical sensor. Exposure to
direct sunlight will make the sensor less responsive
and may cause the label to be sensed incorrectly.
Close the top cover when printing.
Power Supply
This printer requires an AC power supply.
Be sure to connect the printer to an AC power supply
via the supplied AC adapter.
Connect the power cord to a grounded power
outlet.
Make sure that the printer is plugged into a grounded
power outlet.
CG4 Series Quick GuidePage iii
Provide a stable source of electricity to the
printer.
When using the printer, do not share its power outlet
with other electrical devices which could cause
power fluctuations and performance issues with your
printer.
SATO Group of Companies ....................................................................................... 4-1
SATO Group of Companies .................................................................................................. 4-2
CG4 Series Quick GuidePage 1
Table of Contents
Page 2CG4 Series Quick Guide
Section 1: Names of Parts
CHECKING ACCESSORIES
Make sure that you have received all of the following items in the package. If there are any accessories
missing, contact your SATO reseller.
User documents
(Quick Guide, warranty) AC power cordAC adapter
ABOUT THE BOX
Please retain both the box in which the printer was packed, and the cushioning material (cushions that hold
the printer in place). If you need to send in the printer for repair, repack it in this box.
CG4 Series Quick GuidePage 1-1
Section 1: Names of Parts
1
2
3
4
7
5
6
8
1
2
3
4
5
6
7
7
8
8
NAMES OF PARTS
Front view
Operator panel
1
It consists of two contact buttons and two
LED indicators (green and red).
Top cover
2
Open this cover to load the media and ribbon.
Cover open/close latch
3
Pull these latches on both sides of the printer
forward to open the Top cover of the printer.
Media ejection slot
4
Opening for media output.
POWER button
5
Press this button to turn the power on or off.
FEED/LINE button
6
Press this button to select the printer status
(online/ offline) or to feed the media.
ERROR LED indicator
The LED lights or blinks red when an error is
detected in the printer.
During printer configuration setting, the
ERROR indicator responses in conjunction
with the ON LINE (POWER) indicator to show
the modes of the printer.
ON LINE (POWER) LED indicator
The LED lights green when the printer is online
and blinks green when the printer is offline.
During printer configuration setting, the ON
LINE (POWER) indicator responds in
conjunction with the ERROR indicator to show
the modes of the printer.
Page 1-2CG4 Series Quick Guide
Back view
9
10
Type1:USB and RS232C on-board
Type2:USB and LAN on-board
11
12
13
15
14
11
12
13
15
16
9
USB and RS232C interface on-board
10
USB and LAN interface on-board
USB and IEEE interface on-board
11
10
10
11
11
12
13
14
9
9
10
10
11
11
12
12
13
14
Section 1: Names of Parts
Media inlet
An opening for Fan-folded media or media
from unwinder to feed in to the printer.
DC input power terminal
Supplies power to the printer by inserting the
power cable via the AC adapter.
USB interface terminal
To connect printer to the host computer using
the USB interface.
RS-232C interface terminal
To connect printer to the host computer using
RS-232C interface.
Or, to connect the optional Keypad, Scanner or
Smart keyboard to the printer.
LAN interface terminal
13
To connect printer to the host computer using
LAN interface.
IEEE interface terminal
14
To connect printer to the host computer using
IEEE interface.
CG4 Series Quick GuidePage 1-3
Section 1: Names of Parts
CG408DT/ CG412DTCG408TT/ CG412TT
15
20
16
17
18
19
21
22
15
18
20
19
21
22
15
15
16
16
17
17
18
18
19
19
20
20
21
21
22
22
Internal view when Top cover is opened
Print head
This component is used to print on the media.
Perform maintenance at regular intervals.
Ribbon unit
Used to load the ribbon and wind up the used
ribbon.
Pull out lever
This is used to pull out the ribbon unit from the
top cover for ribbon loading.
Roll media holder
To hold the roll media.
Media guide slide lever
Set to meet the size of the media used.
Media guide and I-Mark/ Gap sensor
A guide for the media to feed properly.
Detects the I-Mark on the media or gap of the
label.
Platen roller
This roller feeds the media. Perform
maintenance at regular intervals.
Optional device compartment
Used to install optional cutter or dispenser unit.
Page 1-4CG4 Series Quick Guide
Section 1: Names of Parts
When Top cover is opened (Cutter Type, Optional)
Paper holder
Cutter unit
Platen roller
Paper sensor
Paper holder slide lever
When Top cover is opened (Dispenser Type, Optional)
Paper holder
Backing paper discharge outlet
Dispenser paper sensor
Platen roller
Paper sensor
Paper holder slide lever
Dispenser unit
(When the dispenser unit is open)
CG4 Series Quick GuidePage 1-5
Section 1: Names of Parts
When Top cover is opened (Linerless Type, Optional)
Paper holder
Linerless paper sensor
Platen roller
Paper sensor
Paper holder slide lever
Page 1-6CG4 Series Quick Guide
Section 2: Turning On the Power
AC power cord
AC adapter
AC power cord
AC adapter
TURNING ON THE POWER
POWER SETTING
Connect the DC power cord of the AC adapter to the printer and turn on the power.
1. Connect the AC power cord to the AC adapter.
CG4 Series Quick GuidePage 2-1
Section 2: Turning On the Power
DC input power terminal
(Power connector)
DC input power terminal
(Power connector)
Make sure the at side
of the DC power cord is
facing up.
Plug
DC power cord
Make sure the at side
of the DC power cord is
facing up.
Plug
DC power cord
2. Connect the printer to the AC adapter. Connect the AC adapter to the AC power outlet. When connecting
the DC power cord to the printer’s power connector, make sure the DC power cord connector is oriented
properly. When connecting the DC power cord to the printer connector, use one hand to hold the printer
while using the other hand to plug in the cord
3. Press the POWER button on the operation panel of the printer. The ON LINE (POWER) lamp is on. Check
that the ON LINE (POWER) lamp is on.
Page 2-2CG4 Series Quick Guide
Section 2: Turning On the Power
4. Press the POWER button to turn off the printer. When the power is off, the ON LINE (POWER) lamp turns
off.
CAUTION
•The power cord set supplied with this printer is only for use with this printer. Do not use it for other electrical
products.
•Do not operate the POWER button or plug in/unplug the power cord with wet hands. Doing so could result
in electric shock.
CG4 Series Quick GuidePage 2-3
Section 2: Turning On the Power
Page 2-4CG4 Series Quick Guide
Section 3: Basic Specifications
BASIC SPECIFICATIONS
Model nameCG408 DTCG412 TTCG408 TTCG412 TT
Printing methodDirect ThermalThermal Transfer (Direct Thermal/
Thermal Transfer)
Head density
(resolution)
Printing effective
area
Unprintable areaLabel:
Printing speed1.97, 2.95, or 3.94 inches/second (50, 75 or 100 mm/second) (Setting: 2, 3, 4)
Paper type /
Paper shape
Paper thickness60 to 190μm (0.06 to 0.19 mm)
203 dpi (8 dots/
mm)
4.09” wide x 11.81” pitch
(104 mm wide x 300 mm pitch)
Length direction Upper: 0.06” (1.5 mm) Lower: 0.06” (1.5 mm)
(Not including backing paper)
Width direction Left: 0.06” (1.5 mm) Right 0.06” (1.5 mm)
(Not including backing paper)
Linerless label
Length direction Upper: 0.16” (4.0 mm) Lower: 0.06” (1.5 mm)
Width direction Left: 0.06” (1.5 mm) Right: 0.06” (1.5 mm)
* Printing speed varies, depending on paper type and usage environment.
Roll paper (Face-out or face-in winding)
We recommend using paper manufactured by SATO.
305 dpi (12 dots/
mm)
203 dpi (8 dots/
mm)
305 dpi (12 dots/
mm)
CG4 Series Quick GuidePage 3-1
Section 3: Basic Specifications
Model nameCG408 DTCG412 TTCG408 TTCG412 TT
Label size Label
Continuous type
Width: 0.87 to 4.21 in. (Backing paper 0.98 to 4.33 in.); 22 to 107 mm (Backing
paper 25 to 110 mm)
Pitch: 0.28 to 11.81 in. (Backing paper 0.39 to 11.93 in.); 7 to 300 mm (Backing
paper 10 to 303 mm)
Cutter type
Width: 0.87 to 4.21 in (Backing paper 0.98 to 4.33 in.); 22 to 107 mm (Backing
paper 25 to 110 mm)
Pitch: 0.87 to 11.81 in. (Backing paper 0.98 to 11.93 in.); 22 to 300 mm (Backing
paper 25 to 303 mm)
Dispenser type
Width: 0.87 to 4.21 in. (Backing paper 0.98 to 4.33 in.); 22 to 107 mm (Backing
paper 25 to 110 mm)
Pitch: 0.87 to 3.94 in. (Backing paper 0.98 to 4.06 in.); 22 to 100 mm (Backing
paper 25 to 103 mm)
Tear-off type
Width: 0.87 to 4.21 in. (Backing paper 0.98 to 4.33 in.); 22 to 107 mm (Backing
paper 25 to 110 mm)
Pitch: 0.87 to 11.81in. (Backing paper 0.98 to 11.93 in.); 22 to 300 mm (Backing
paper 25 to 303 mm)
Outer diameter of
paper or Roll size
Linerless type (label without backing paper)
Width: 0.87 to 4.33 in.;22 to 110 mm
Pitch: 0.87 to 3.94 in.; 22 to 100 mm
Non-adhesive label
Continuous type
Width: 0.98 to 4.33 in.; 25 to 110 mm
Pitch: 0.39 to 11.81 in.; 10 to 303 mm
Cutter type
Width: 0.98 to 4.33 in.; 25 to 110 mm
Pitch: 0.98 to 11.81 in.; 25 to 303 mm
Tear-off type
Width: 0.98 to 4.33 in.; 25 to 110 mm
Pitch: 0.98 to 11.81 in.; 25 to 303 mm
Maximum ø5.04” (ø128 mm)
Inner diameter of roll core: ø1.5” (ø40 mm)
Page 3-2CG4 Series Quick Guide
Section 3: Basic Specifications
Model nameCG408 DTCG412 TTCG408 TTCG412 TT
Ribbon size
Ribbon type
Ribbon winding
direction
Label issuing
mode
Dimensions7.05 (W) x 9.37 (D) x 6.81 (H) in.
Weight3.75 pounds; 1.7 kg4.19 pounds; 1.9 kg
Power specifications
-Length: 328.08 feet; 100 m
Width: 3.94 in. +/_0.02 in.; 110 +/-0.5
mm
Outer diameter: Maximum ø1.5 in.;
ø38 mm
(Inner diameter of ribbon core: ø0.50
in; ø12.7 mm)
Winding direction: Face out
Ribbon winding method: Ribbon core
winding method
* We recommend use of carbon ribbon
manufactured or specified by SATO.
179 (W) x 2238 (D) x 173 (H) mm
*Excluding the protrusion portion.
AC adapter
Input power voltage: AC 100V to 240V +/-10% (full range)
Frequency: 50/60Hz
Output power voltage: DC 19V
Power consumption
Input power voltage conditions: AC 100V
At peak: 50 W (at 30% printing ratio)
During standby: 2.5W
Environmental
conditions (temperature and
humidity)
InterfaceSelect one of the following (The factory will provide the unit with the selected
OptionsCutter unit, Dispenser unit (with dispenser paper sensor), RTC kit,
LED1. Error: (Red)
Operation button[POWER], [FEED/LINE]
Paper length
detection sensor
Operating environment: 39.2 to 100.4°F; 4 to 38°C; 30 to 80% RH (However, no
condensation)
Storage environment: 14.0 to 140°F; -10 to 60°C; 15 to 85% RH (However, no
condensation)
(Not including ribbon, labels, and other supplies)
interface.)
1. USB (B type) and RS-232C (D-SUB 9-pin)
2. USB (B type) and LAN (10 BASE-T/100 BASE-TX auto switching)
3. USB (B type) and IEEE1284
Non-cutter unit for linerless label, Simplified input Keypad, TSC Smart Keyboard,
1D barcode scanner
2. ON LINE (POWER): (Green)
I-mark sensor (Reflective type)
Label gap sensor (Transmissive type)
(UCC/EAN-128), CODABAR (NW-7), ITF, Industrial 2 of 5, Matrix 2 of 5,
BOOKLAND, MSI, POSTNET, GS1 DataBar (RSS)
* GS1 DataBar is the new version of RSS-14.
S font 8 x 15 dots (alphanumeric characters and symbols)
M font 13 x 20 dots (alphanumeric characters and symbols)
WB font 18 x 30 dots (alphanumeric characters and symbols)
WL font 28 x 52 dots (alphanumeric characters and symbols)
XU font 5 x 9 dots (alphanumeric characters and symbols)
XS font 17 x 17 dots (alphanumeric characters and symbols)
XM font 24 x 24 dots (alphanumeric characters and symbols)
XB font 48 x 48 dots (alphanumeric characters and symbols)
XL font 48 x 48 dots (alphanumeric characters and symbols)
OCR-A
15 x 22 dots (alphanumeric and symbols)
OCR-B
20 x 24 dots (alphanumeric and symbols)
Simplified Chinese (2.6 MB)
Gothic type GB2312 24 x 24 dots
Korean (1.6 MB)
Gothic type KSX1001 16 x 16 dots
Mincho type KSX1001 24 x 24 dots
Rasterized fontCG Times (alphanumeric and symbols)
CG Triumvirate (alphanumeric and symbols)
Outline fontAlphanumeric and symbols
Printing direction
(Characters and
barcode)
Barcode ratio1:2, 1:3, 2:5, Free specification
Page 3-4CG4 Series Quick Guide
Characters: 0°, 90°, 180°, 270°
Barcode: Parallel 1 (0°), Parallel 2 (180°), Serial 1 (90°), Serial 2 (270°)
OCR-A
22 x 33 dots (alphanumeric and symbols)
OCR-B
30 x 36 dots (alphanumeric and symbols)
Characters: Vertical 1 to 12 times, horizontal 1 to 12 times
Barcode: 1 to 12 times
1. Status return function
2. Graphic function
3. Sequential number function
4. Form overlay function
5. Custom character registration function
6. Black/white inversion function
7. Ruled line function
8. Format registration function
9. Zero slash switching function
1. Paper end detection
2. Cover open detection
3. Test print
4. Ribbon end detection (for thermal transfer type only)
5. Cutter error (when the cutter unit is installed)
FCC15B Class B
Notice regarding the registered trademarks and trademarks of other companies:
QR Code is a registered trademark of DENSO WAVE INCORPORATED.
CG4 Series Quick GuidePage 3-5
Section 3: Basic Specifications
Page 3-6CG4 Series Quick Guide
SATO GROUP OF COMPANIES
Section 4: SATO Group of Companies
CG4 Series Quick GuidePage 4-1
Section 4: SATO Group of Companies
Asia Pacific & Oceania Region
SATO ASIA PACIFIC PTE. LTD.
438A Alexandra Road #05-01/04,
Alexandra Technopark, Singapore 119967
Tel: +65-6271-5300
Fax: +65-6273-6011
Email: technical@satoasiapacific.com
www.satoasiapacific.com
SATO AUTO-ID MALAYSIA SDN. BHD.
No.25, Jalan Pemberita U1/49,
Temasya Industrial Park, Section U1,
40150 Shah Alam, Selangor Darul Ehsan,
Malaysia
Tel: +60-3-7620-8901
Fax: +60-3-5569-4977
Email: service@satosms.com.my
www.satoasiapacific.com