Samsung OFFICESERV 7100 User Manual
Every effort has been made to eliminate errors and ambiguities in the information contained in this booklet. Any questions concerning information presented here should be directed to SAMSUNG TELECOMMUNICATIONS AMERICA. SAMSUNG TELECOMMUNICATIONS AMERICA disclaims all liabilities for damages arising from erroneous interpretation or
use of information presented in this manual.
OfficeServ
TM
7100
General Description
Supports Software Version 4.30
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Publication Information
SAMSUNG TELECOMMUNICATIONS AMERICA reserves the right without prior notice to revise
information in this publication for any reason.
SAMSUNG TELECOMMUNICATIONS AMERICA also reserves the right without prior notice to
make changes in design or components of equipment as engineering and manufacturing may
warrant.
Copyright 2007-2009
Samsung Telecommunications America
All rights reserved. No part of this manual may be reproduced in any form or by any means—
graphic, electronic or mechanical, including recording, taping, photocopying or information
retrieval systems—without express written permission of the publisher of this material.
PRINTED IN USA 05/09
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TABLE OF CONTENTS
PART DESCRIPTION PAGE
1
SYSTEM OVERVIEW
1.1 GENERAL DESCRIPTION ..........................................................................................................................
1.1
1.2 SIZE AND C
ONFIGURATION ..................................................................................................................1.3
1.2.1 CABINET LAYOUT ..........................................................................................................................1.3
1.2.2 SYSTEM C
APACITIES ....................................................................................................................1.5
1.2.3 SAMPLE
CONFIGURATION ........................................................................................................1.7
1.3 TECHNOLOGY ............................................................................................................................................1.7
1.4 PROGRAMMING ........................................................................................................................................1.7
1.5
MIGRATION
TO OFFICESERV 7200 OR OFFICESERV 7400............................................................1.8
2 HARDWARE DESCRIPTIONS
2.1
SYSTEM CABINET ......................................................................................................................................2.1
2.2 PROCESSOR CARDS ..................................................................................................................................2.1
2.2.1 EMBEDDED APPLICATIONS ......................................................................................................2.1
2.2.2 MEDIA CARD ..................................................................................................................................2.2
2.3 INTERFACE CARDS ....................................................................................................................................2.2
2.4
DAUGHTERBOARD
MODULES ..............................................................................................................2.2
2.5
COMMON
OfficeServ INTERFACE CARDS..........................................................................................2.4
2.6 STATION EQUIPMENT ..............................................................................................................................2.6
2.6.1 DS 5000 SERIES EQUIPMENT ....................................................................................................2.6
2.6.2 iDCS SERIES EQUIPMENT ..........................................................................................................2.8
2.6.3 DCS SERIES EQUIPMENT ..........................................................................................................2.10
2.6.4 OFFICESER
V™ ITP-5100 SERIES EQUIPMENT
....................................................................2.11
2.6.5 OFFICESERV™ SOFTPHONE....................................................................................................2.12
2.6.6 OFFICESERV™ WIRELESS..........................................................................................................2.12
2.6.7 SIP DEVICES ..................................................................................................................................2.14
3
SPECIFICATIONS
3.1
ELECTRICAL SPECIFICATIONS ................................................................................................................3.1
3.1a I/O
VOLTAGE OF PSU ....................................................................................................................3.1
3.2 DIMENSIONS................................................................................................................................................3.1
3.3 ENVIRONMENTAL LIMITS ........................................................................................................................3.2
3.4 CABLE REQUIREMENTS............................................................................................................................3.2
3.5 RING AND TONES ......................................................................................................................................3.2
3.5.1 RING
CYCLES....................................................................................................................................3.2
3.5.1a SYSTEM RING CYCLES ................................................................................................................3.2
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3.5.2 RING....................................................................................................................................................3.3
3.5.3 SYSTEM
T
ONES ..............................................................................................................................3.3
3.6
KEYSET LED INDICATIONS ......................................................................................................................3.3
OFFICESERV 7100 FEATURE CAPACITIES ........................................................................................................3.4
4 BUSINESS FEATURE PACKAGE
4.1 SY
STEM FEATURES DESCRIPTIONS......................................................................................................4.3
4.2 STATION FEATURES DESCRIPTIONS
..................................................................................................4.30
4.3 DISPLAY FEATURES DESCRIPTIONS ..................................................................................................4.37
4.4
AUTO ATTENDANT FEATURE DESCRIPTIONS
................................................................................4.44
4.5 VOICE
MAIL FEATURE DESCRIPTIONS ..............................................................................................4.47
4.6 SAMPLE SMDR PRINTOUT WITH CALLER ID..................................................................................4.53
4.7 SAMPLE SMDR PRINTOUT WITH CALLER ID/ANI NUMBER ......................................................4.54
4.8 SAMPLE OF UCD EMBEDDED REPORT ............................................................................................4.55
4.9
UCD CALL STA
TISTICS............................................................................................................................4.56
4.10
UCD AGENT STATISTICS ........................................................................................................................4.58
4.11 SAMPLE TRAFFIC REPORT ....................................................................................................................4.59
4.12 TRAFFIC REPORT OVERVIEW ..............................................................................................................4.60
5
GENERAL USER INFORMATION
5.1 RADIO FREQUENCY INTERFERENCE....................................................................................................5.1
5.2 FCC REQUIREMENTS ................................................................................................................................5.1
5.3
TELEPHONE COMPANY INTERFA
CES ..................................................................................................5.1
5.4
MUSIC ON HOLD WARNING ..................................................................................................................5.3
5.5 DISA WARNING ..........................................................................................................................................5.3
5.6 UNDERWRITERS LABORATORIES ..........................................................................................................5.3
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5 YEAR WARRANTY
Convergence: One Solution
(Voice, Data, Wireless)
1.1
OfficeServ Web Management
Web
Browser
(Voicemail/
AA)
Data Services
4 Port PoE Switch (4SWM)
Applications
OS Call
OS Operator
OS EasySet
OS Dataview
OS Open TSP
Voice Services
TDM and
Analog sets
IP Phones Wireless
Phone
WAN
PART 1. SYSTEM OVERVIEW
1.1 GENERAL DESCRIPTION
The OfficeServ 7100 is an “office in a box” solution that converges LAN switching functions (LAN/WAN) with the
99.999% reliability of TDM voice processing. The OfficeServ 7100 platform supports industry standard Voice over
Internet Protocol (VoIP), Session Initiation Protocol (SIP) as well as the more robust Telephony over IP (ToIP). The
integrated Layer 2 PoE switch module adds powerful access capabilities providing data network solution for your
enterprise. Combine these technologies with Samsung’s Wireless LAN IP Handsets, embedded Voice Mail
Application, a suite of OfficeServ Computer Telephony applications, and much more, all in one powerful platform….A COMPLETE VOICE SOLUTION FOR THE ENTERPRISE.
FIGURE 1-1
OfficeServ 7100
Softphone
PSTN
OfficeServ Installation Tool
Local/Remote
Programming
LAN/MODEM
Connectivity
Database
Upload/Download
Offline Database Viewing
Search Engine (By MMC/Title)
Software Upgrades to SD
Link to Web Management
DSL
Access Point
SIP Devices
LAN
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The OfficeServ 7100 can be rack-mounted in a standard 19” data rack, wall-mounted,or set on a desktop. Its compact cabinet design, RJ-45 connectors, and CAT 5 cabling allows it to easily integrate into any data center environment along with existing data equipment. Expanding the OfficeServ 7100 system is both economical and easy.
With a single cabinet providing 2 universal card slots,its low and high density card design allows greater flexibility when configuring a system for the right combination of lines and stations. The removable SD card makes it
convenient to upgrade the software to future feature packages.
The OfficeServ 7100 offers a variety of interface cards that allow connection to the public telephone network or
to private networks using either analog or digital circuits. Proprietary digital phones, called “keysets, connect to
Digital Line Interface cards (DLM or DLI). In addition to these conventional digital keyset, Samsung offers a complete line-up of IP terminals.These IP terminals use the latest Voice over Internet Protocol (VoIP) technology and
can be deployed over LANs or WANs.They are ideal for distant (remote) locations providing all the benefits of the
OfficeServ 7100 to home workers and road warriors. Standard telephones,generally called “single line sets”,connect to single line interface cards (SLM or SLI). In addition,DLI station ports are used to connect peripheral devices
such as door phones and add-on modules. Miscellaneous circuits are built-in to allow such optional features as
external paging, music on hold, background music, and common audible devices.
All digital and IP telephones utilize a single PCB with surface-mounted components assuring the highest product quality and long life. Samsung’s customary large, easy-to-read displays and LEDs in the button design make
them much easier to use. In many instances, sophisticated features are made simple through the use of friendly
display prompts or push-on/push-off feature keys.
The OfficeServ 7100 includes all of this, PLUS the same, robust, time proven, market tested feature package
offered on the OfficeServ 7200 and OfficeServ 7400 products.
BENEFITS
• End to End Samsung components, Samsung Support and Samsung Training. The Ultimate in single source
Shopping and maintenance!
• The OfficeServ 7100 can also integrate into an existing office data network providing many solutions such as
isolating voice traffic onto the separate data network.
• The OfficeServ 7100 networks (via SPNET over IP or Qsig over PRI) to other 7100’s or any OfficeServ 7400,
7200, 500 or 100 systems.
1.2
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1.2 SIZE AND CONFIGURATION
The OfficeServ 7100 is a modular and flexible platform.
The cabinet has one (1) dedicated processor
slot for the MP10a (Main Processor) and two
(2) universal slots. Each of the card slots provide 64 communication channels to support
high density modules.
1.2.1 CABINET LAYOUT
Figure 1.3 indicates the physical card slots in the OfficeServ 7100. These physical card slots support the various
combinations of 4 port modules detailed in Part 2. HARDWARE DESCRIPTIONS. System configuration is very flexible. Plug in various four port modules in the 7 locations provided by the MP10a card and two universal cards.
Physical Cabinets and Slots
Virtual Cabinets and Slots
Virtual cabinets 2~7 provide (3) slots each, with each slot providing 8 virtual ports.The total virtual ports devices
allowed is 144. See Figure 1-4.
FIGURE 1-2
1.3
OfficeServ 7100: 2 Universal Slots
MP10a
(Slot 0)
U-Slot
(Slot 1)
U-Slot
(Slot 2)
FIGURE 1-3
MOD 1
MOD 2
MOD 3
MOD 4
FIGURE 1-4
8 Channels x 3 Slots
x 6 Cabinets = 144
U-SLOT
U-SLOT
VIRTUAL CABINETS
§
§
§
MOD 5
MOD 6
MOD 7
MP10a
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1.4
FIGURE 1-5
Virtual Cabinet Slots
Virtual devices are stations and trunks that exist in the software database but do not require a physical connection to cards in the cabinet. The available virtual device types are listed below:
1. Single line telephone – SLT
2. Digital telephone – DGP
3. IP telephones – WIRED ITP
4. Wireless IP handsets – WLAN ITP
5. Samsung proprietary network trunk – SPNET TRK
6. SIP Trunks – SIP TRK
7. H.323 Trunks – H323 TRK
8. SIP Station – SIP STN
9. MOBEX Stations – MOBEX STN
10. Group Conference Stations – GCONF STN
Virtual Cabinet Slot Assignment
Figure 1.5 indicates what virtual stations and trunks can be assigned to each virtual cabinet and slot. Each virtual slot can be assigned 8 devices of the same type.
*Default Selection
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1.2.2 SYSTEM CAPACITIES
When configuring a system to meet your requirements,select the appropriate number of interface cards listed in
Part 2 of this book to support the various types of switches, trunks, stations, voice mail and miscellaneous functions. Combine both the physical ports of the main cabinet with the virtual ports in virtual cabinets 2 through 5
to build a system as required. Your authorized Samsung Installation and Service Company has special knowledge
and training to do this.
The following table indicates the maximum number of each circuit type or device available in the OfficeServ
7100. The system architecture is designed to be extremely flexible so as to provide a myriad of configurations.
However, it is impossible to accommodate all the maximum numbers of each station or trunk type into one system.
1.5
Stations
Wireless Handsets
24
Standard SIP Phones
Analog Phones
24
Digital Phones
Samsung IP Phones / Softphone 32
Voice Mail 4
COMBINED TOTAL OF ALL STATIONS TYPES CANNOT EXCEED: 32
Trunks
Standard SIP Trunks
24
Standard H.323 Trunks
Analog Trunks 20
Digital Trunks T1/PRI 23
Networking Trunks 24
COMBINED TOTAL OF ALL TRUNK TYPES CANNOT EXCEED: 24
MAXIMUM STATIONS + TRUNKS + VOICEMAIL 60
Other Devices
Networking Nodes
I SPNet via QSig
I SPNet via IP
99
99
Uses available T1/PRI card slots.
Limited by IP Address Table,
MMC 820.
Media Gateway Ports 24 Required to connect an IP phone to a
TDM device including paging and background music and ports used for networking or trunking. (MGI-16 +
Embedded)
Mobile Extensions (MOBEX)
60
Conferencing Circuits
I 5 Party Add-On
I Unsupervised
I Barge-In
I Call Record
I AME
6
6
6
6
6
Six Conference Circuits to be shared by all
of these features.
Common Resources
I DTMF Receivers/Senders
I Analog Caller ID Senders/Receivers
I External Music On Hold (MOH)
I Voicemail Ports
I Executive MOBEX Resources
I Media Proxy Service Channels
8
8
1
4
8
8
4 on MCP plus 12 on optional MFM
All on MCP
Optional RCM2 daughter board
Requires CPE and optional MIS
Provides IP to IP conversations without
using MGI channels
Paging
I Audio Output
I Internal Zones
I External Zones
1
5
4
1 on MP10a card
(32 members each internal zone)
Requires customer provided
equipment.
Maximum BHCA (Busy Hour Call Attempts) (MP10a) 1,600 (0.45 erl, 90 sec)
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1.6
FIGURE 1-6
ITEM MAXIMUM # AVAILABLE HARDWARE
Max # of Analog Trunk Ports 20 4TRM and/or 8TRK
Max # of Digital Trunk Ports
PRI ONLY.(T1 not supported)
23 TEPRIa = 23 (23B + D)
Max # of SIP Trunk Ports 16 2 virtual slots x 8 ports = 16
Max # of H.323 Trunk Ports 24 3 virtual slots x 8 ports = 24
Max # of SPNet Trunk Ports 24 3 virtual slots x 8 ports = 24
MAX # OF TRUNKS CANNOT EXCEED 24.
Max # of Analog Sets 24 4SLM, 8SLI and/or 16MWSLI
Max # of Digital Sets 24 4DLM, 8DLI, 8COMBO and/or 16DLI
Max # of Samsung IP Phone Ports 32 4 virtual slots x 8 ports = 32
Max # of Samsung Softphone 32 4 virtual slots x 8 ports = 32
Max # of WLAN Phone Ports 24 3 virtual slots x 8 ports (SMT-W5100E) = 24
Max # of SIP Station Ports 32 4 virtual slots x 8 ports = 32
MAX # OF STATION PORTS CANNOT EXCEED 32.
Max # of VM Ports 4 Embedded on the MP10a
MAX STATION + TRUNKS + VOICEMAIL 60
32 STATIONS + 24 TRUNKS + 4 VM = 60
Max # of MGI Ports 24
8 MGI Embedded (MP10a), requires MGI
license and/or MGI-16 card
MAX # OF MGI PORTS CANNOT EXCEED 24.
Max # of Virtual SLI Ports 24 3 virtual slots x 8 ports = 24
Max # of Virtual DLI Ports 24 3 virtual slots x 8 ports = 24
MAX # OF VIRTUAL ANALOG + DIGITAL STATION PORTS CANNOT EXCEED 24.
Max # of Network Nodes 99 Using SPNet over IP
Max # of Station Group Members 32 Any ring type.
Max # of Virtual Ports Supported 96 8 channels x 3 slots x 4 cabinets = 96
Figure 1-6 indicates the physical and virtual hardware ports used to support each system device type.
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1.2.3 SAMPLE CONFIGURATION
To better understand how the OfficeServ 7100 is configured, below is an example of a practical 4 x 12 configuration using a combination of digital and ITP telephones. Cabinet 1 shows the type of card installed in each physical slot. Cabinets 2~7 show the default to the virtual assignments for each virtual slot. The IP telephones may be
connected to existing (external) data equipment or OfficeServ 7100 data module (4SWM) in a separate stand
alone cabinet.
Cabinet 1: Sample 4 x 12 Default Slot Configuration
1.3 TECHNOLOGY
MEMORY
The system operates using stored program control.This program is stored on a Secure Digital (SD) media card
inserted into the Main Processor card (MP10a).The media card also provides space for a backup customer database and approximately 52 hours of voicemail storage. The customer database is stored indefinitely in NAND
Flash. Call Logs, Alarms, UCD call statistics, program logs and traffic reports are stored in NAND flash. No on/off
battery switch is required for the MP10a.
MICROPROCESSORS
OfficeServ 7100 uses distributed processing. Its primary processor is a M82511G (MP10a), operating at a clock
speed of 375 MHz.This provides all the main processing necessary for the system. The tertiary level of processing
is done in the keysets.The digital keysets use a Hitachi H8 processor for data communication within the system.
1.4 PROGRAMMING
The OfficeServ 7100 is a self-configuring system. This means that immediately after applying power, the
OfficeServ 7100 reads the types and locations of all installed interface cards and keysets and assigns default data
to them. This data provides for system operation within a few minutes after applying power. All trunks and stations are assigned three digit numbers according to the default numbering plan.This numbering plan is flexible
and may be changed to suit customer requirements. The installing technician customizes this default data to
meet the end user’s requirements.The system comes up default in a 4 CO line by 8 station squared configuration,
with Caller ID enabled and 4 ports of voicemail/auto attendant.
The OfficeServ 7100 also provides a proprietary application called Installation Tool (IS Tool).This application can
be loaded onto any high performance PC (that meets the minimum requirements) and the application is used
only to program the telephone system from anywhere in the world, provided there is a LAN/WAN or modem connection.
FIGURE 1-7
License
(MGI-4)
(VM-4)
12 Stations and 4 Trunks
• 4 Analog Loop Trunks
• 8 Digital Telephones
• 4 IP Telephones
• 4 MGI Channels (VoIP)
• 4 Voice Mail Ports
Note: MGI channels are licensed
in 1~8 port increments.
1.7
(4DLM + 4DLM + 4TRM)
MP10a
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This permits technicians to program the phone system, modify the customer database, or download (save) the
entire customer database to a file. This file can be saved as a back up and can be uploaded when required to
restore the database.The IS Tool can also be used to view the customer database offline, and to send new loads
of software upgrades to the media card in a live system.
The system can be programmed from any IP or digital two line display keyset without interrupting system operation.There are three levels of programming: technician, customer,and station. The technician level has access to
all programs and can allow the customer access to system programs as needed. Technician and customer access
levels are controlled by a different security pass codes and access procedure.
The OfficeServ 7100 provides a proprietary Web based program called Web Management for programming
embedded voicemail/AA. It allows programming from any where in the world provided there is a LAN/WAN connection to the MP10a. The Web Management program runs is embedded in the system and uses Internet
Explorer V6.0 as its interface.This permits a technician to program the voicemail/AA using a personal computer.
Use Web Management on-site to modify the customer database (VM/AA only) or to download (save) the entire
customer database (VM/AA only). Through the use of LAN or WAN connection, an PC can access the OfficeServ
7100 system remotely (off-site) to make database changes or perform uploads or downloads of the customer
database as if the technician were on-site.
1.5 MIGRATION TO OfficeServ 7200 or OfficeServ 7400
For businesses using the OfficeServ 7100, Samsung provides a convenient,easy and affordable migration path to
the larger OfficeServ 7200 or OfficeServ 7400 systems. All keysets can be used on the larger OfficeServ 7000 systems. Features and operation are the same so there is no need to retrain users. See the OfficeServ 7200 or
OfficeServ 7400 General Description for more details.
1.8
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2.1
PART 2. HARDWARE DESCRIPTIONS
2.1 SYSTEM CABINET
The OfficeServ 7100 cabinet has three slots to mount boards, an AC to DC power supply, cooling fan, a battery
backup connector, and power on/off switch. The cabinet is designed to be rack mounted in a 19 inch rack, wallmounted with a wall-mounted bracket, or placed on a table top. Slot 0 is exclusively used for the MP10a processor card, while slots 1 and 2 are 64 channel universal slots that the UNI cards or other OfficeServ 7200/OfficeServ
7400 station/trunk cards can be installed in.
2.2 PROCESSOR CARDS
MP10a (MAIN PROCESSOR CARD)
This is the main processor controlling system operation. The MP10a always goes in slot 0 of the cabinet. The
MP10a provides a LAN connection, a MISC port (external page, MOH/BGM, loud/common bell), an SIO port
(Samsung Maintenance Only),four universal ports for either digital phones or power of Ethernet ports (dependant
on the type of daughterboard module plugged in), a internal modem slot, and a media card (SD) slot which can
accommodate a SD card containing the system software and storage space (52 hours) of voicemail messages and
prompts. The MP10a also includes embedded Automated Attendant, Voicemail, and MGI channels (license key
required). The MP10a card cannot migrate to the OfficeServ 7200 or OfficeServ 7400 systems.
The MP10a has a connector for mounting either a 4DLM card or a 4SWM card.When the 4DLM card is installed on
the processor it will provide an interface for 4 Digital telephone sets. When the 4SWM card is installed on the
processor it will provide an interface for 4 power over ethernet (POE) ports.The MP10a also has a connector for
mounting the optional modem board. This modem board can be used for remote access to system administration at installation that do not have a LAN or WAN connection. This is the same modem card used in the other
OfficeServ systems. If the 4SWM is installed the switch and LAN is automatically connected by way of the backplane. In addition it may be used as a backup for LAN connectivity.
2.2.1 EMBEDDED APPLICATIONS
VOICEMAIL/AUTO ATTENDANT
The MP10a processor has the voicemail and automated attendant application embedded onto the card. The
VMAA is designed to meet the demands of the sophisticated voice mail user without sacrificing simplicity. The
Automated Attendant is available with four ports for processing voicemail/AA traffic routed to the Automated
Attendant.The same four ports can be enabled to perform both the voicemail and automated attendant function
of answering calls and storing messages into mailboxes for each extension.
MEDIA GATEWAY INTERFACE
Eight (8) MGI channels are embedded on the MP10a processor, and can be enabled (licensed in 4 port increments) to support VoIP functions such as IP phones, IP networking,and IP trunking. The embedded MGI channels
can be enabled to support the following capabilities:
• IP Phones
• IP Networking (Network multiple systems over an SPNet IP Network)*
• G.729 CODEC, G.723.1, G.711, G.729A CODECs
• IP Trunking (SIP/H.323)
• T.38 Fax CODEC
• Inband or Out-of-band signaling of DTMF tones
*The OfficeServ 7100 can network using QSig over PRI or SP-Net over IP to other Samsung OfficeServ systems.
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Note: An additional 16 MGI channels can be added to the system if necessary by installing an MGI16 card.
The MP10a also provides various common resources (standard equipment) that are shared through the system.
The MP10a provides the following: background music/music on hold audio inputs (radios, digital announcers,
etc.),external paging audio output, loud bell audio output,common bell and programmable dry contact closures.
Other common resources embedded on the MP10a are as follows:
2.2.2 MEDIA CARD
An OfficeServ 7100 system must have a media card installed in the MEDIA CARD slot in the main control processor (MP10a).The media card type is an SD card.The media card contains the operating system, a backup customer
database and voicemail messages to supplement the database stored in the NAND Flash.
Note: The SD media card has a write protect switch that will prevent a backup if in read only position.
2.3 INTERFACE CARDS
UNI CARD
These cards provide the interface connections for telephone lines and stations to the KSU.These cards fit into the
universal card slots to configure the system as required.
The UNI card can be installed in any of the two universal slots of the OfficeServ 7100 system.The UNI card is used
to accommodate other optional daughter boards.Any combination of the 4DLM, 4SLM or 4TRM modules can be
installed in any of the three slots on the UNI card for a total of 12 ports per UNI card.This type of slot configuration allows the customers to grow or expand in 4 port increments. Customer can start out and configure the system as a 4 line by 8 station system and later expand to a 8 by 16 configuration and beyond.
Each slot can be used as a voice trunk line board or voice station board depending on the mounted option board.
If a 4TRM option board is mounted in the UNI board, it operates as a voice trunk line board. If 4SLM and 4DLM
option boards are mounted,it operates as a voice station board.The UNI card is not hot swappable. This card can
not migrate to the OfficeServ 7200 or OfficeServ 7400 systems. S
ee installation manual for details.
2.4 DAUGHTERBOARD MODULES
4DLM
This daughter module is a four circuit digital station interface card that provides 1B+D service for the different
models of Samsung digital keyset. The 4DLM can be inserted in any of the three slots on the UNI card or on the MP10a
card. See installation manual for details.
4SLM
This daughter board module is a four circuit analog station interface for industry standard single line telephones
that require operation of an industry standard message waiting lamp with a voltage range of 85~96 VDC.The card
2.2
• Two contact relays
• Six 5 party conference circuits
• Eight Caller ID sender/receivers
• Eight DTMF receiver/transmitters
• Eight MGI channels (Licensed IP phones, IP trunks
and IP networking)
• Four Voice Mail/Auto Attendant ports
• 8 Executive MOBEX DSPs (detect DTMF dialing
during Executive Mobex calls).
• 8 Media Proxy Service Channels (provide connection between VoIP telephones and SIP trunks without the need for an MGI channel).
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can only be installed on the UNI card. The lamp can flash at a rate of 200ms to 500ms ON/OFF times. The 4SLM
does not contain any over-voltage protection and is not qualified a OPX.It also does not contain DTMF receivers,
but instead shares the system DSP resources. The OfficeServ 7100 4SLM supports Caller ID to single line telephones. The 4SLM can only be inserted in any of the three slots on the UNI card. Each port on this card is intended
for connection to one telephone. Connecting multiple telephones to a port may result in incorrect operation or
damage to the card. S
ee installation manual for details.
4TRM
This daughterboard module contains four loop
start C.O. lines interface circuits with C.O. disconnect detection. It also contains the circuitry needed for Caller ID. The 4TRM can only be inserted in
any of the three slots on the UNI card. Each port on
this card is intended for connection to Telco. See
installation manual for details.
4SWM (DATA MODULE)
The OfficeServ 7100 supports one enterprise class data module. The 4SWM can be combined in the same cabinets with the telephone system cards to provide a converged voice and data solution. 4SWM, which is a data
board of OfficeServ 7100, provides 10/100 BASE-T interface and performs the Layer2 Switch function as the data
transmission/reception board to/from a LAN.When installed, the 4SWM module provides connection for four (4)
PoE ports off the front panel of the MP10a card. These ports can be used to connect ITP phones, WAPs, SP-Net,
LAN printers, PC programming, uplink to other data switches or any other Ethernet devices. This module may be
used in conjunction with the licensed MGI channels when providing IP telephony services. This module can only
be installed on the optional daughter board slot on the MP10a card. S
ee installation manual for details.
The main functions of the 4SWM board are as follows:
• Auto-detection function of 100 BASE-T and Full/Half duplex
• Layer 2 Switch function
• 802.1p and VLAN function to support QoS
• Flow Control (802.3x)
• Spanning Tree Protocol (RSTP)
• IEEE 802.3af Power over Ethernet (PoE)
• IGMP Snooping
Power constraints must be taken into consideration when plugging ITP phones and WAP devices
into the 4SWM PoE module.
• The OfficeServ 7100 power supply supports a
maximum of 24 TDM phones or SEPU
(Samsung equivalent power units). One power
unit is equal to one (2 line TDM phone).
• A maximum of 4 ITP phones or 4 WAPs can be
supported by the 4SWM PoE Module.
• Each time an ITP phone is plugged into the
4SWM PoE port, the system capacity for TDM
phones is decreased by 5.
• Each time a WAP is plugged into the 4SWM PoE
port, the system capacity for TDM phones is decreased by 6.
2.3
FIGURE 2-1
UNI CARD
FIGURE 2-2
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• External power can be used to power the ITP phones and WAPs. If external power is used to supply power to
the ITP phones or WAPs, no SEPU are used from the OS 7100 4SWM PoE module.
2.5 COMMON OfficeServ INTERFACE CARDS
The following OfficeServ 7200 and OfficeServ 7400 interface cards are compatible with the OfficeServ 7100 system. These cards can be installed in slots 1 and 2 of the OfficeServ 7100 cabinet to achieve higher port configurations.
8TRK2
This card contains eight loop start C.O. line interface circuits with C.O. disconnect detection. It also contains the
circuitry needed for Caller ID. It can be inserted in any universal card slot in all cabinets. The 8TRK card is not hot
swappable.
16TRK
This cards contains sixteen loop start C.O.line interface circuits with C.O. disconnect detection.It also contains the
circuitry needed for Caller ID. It can be inserted in any universal card slot in either cabinet.
TEPRIa DIGITAL TRUNK BOARD
The card can be programmed as a PRI and will provide 23 bearer channels and 1 data channel (23B+D).This card
can be installed in any universal slot in any OfficeServ 7100 cabinet.This card is also used for networking to other
systems (QSig/PRI networking)*. Add as many as required.T1 is not supported on this card in the OfficeServ 7100.
The TEPRI/TEPRIa is not hot swappable.
MGI-16 (MEDIA GATEWAY INTERFACE)
The MGI-16 card supports 16 VoIP channels. The MGI-16 supports the following capabilities:
• IP Phones
• IP Networking (Network multiple systems over an IP Network)*
• G.729 (8K) CODEC, G.723.1, G.711, G.729A CODECs
• IP Trunking (SIP/H.323)
• T.38 Fax CODEC
• Inband or Out-of-band signaling of DTMF tones
• 801.1p, 802.1q (VLAN), QoS
8DLI2
This card is an eight circuit digital station interface card that provides 1B+D service when installed in any universal card slot in all cabinets.The KDB-D/S keyset daughter boards will not work when connected to this card in the
Officeserv 7100. The 8DLI card is not hot swappable.
16DLI2
This card is a sixteen circuit digital station interface card that provides 1B+D service when installed in any universal card slot in all cabinets.The KDB-D/S keyset daughter boards will not work when connected to this card in the
OfficeServ 7100. The 16DLI2 card is not hot swappable
8SLI2
This card is a eight circuit analog station interface for industry standard single line telephones or other analog
peripheral devices.The 8SLI does not contain any over-voltage protection and is not qualified as OPX.It also does
not contain DTMF receivers, but shares system DSP resources. It can be inserted in any universal card slot in all
2.4
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cabinets. Each port on this card is intended for connection to one telephone. Connecting multiple telephones to
a port may result in incorrect operation or damage to the card.This card supports Power Fail Transfer feature. See
the installation manual for details.The OfficeServ 7100 supports Caller ID to single line telephones.The 8SLI is not
hot swappable.
16MWSLI
This card is a sixteen circuit analog station interface for industry standard single line telephones that require operation of an industry standard message waiting lamp with a voltage range of 85 ~ 96 VDC.The lamp can be programmed to be on continuously or flash at a programmable rate of 100ms to 2000ms ON/OFF times. The
16MWSLI does not contain any over-voltage protection and is not qualified as OPX.It also does not contain DTMF
receivers,but instead shares the system DSP resources. It can be inserted in any universal card slot in all cabinets.
Each port on this card is intended for connection to one telephone. Connecting multiple telephones to a port
may result in incorrect operation or damage to the card.This card supports the Power Fail Transfer feature. S
ee
installa
tion manual for details. The OfficeServ 7100 supports Caller ID to single line telephones. The 16MWSLI is
not hot swappable.
8COMBO2
This card has a combination of eight dedicated digital stations ports (1B+D) for Samsung Digital Keysets and
eight dedicated analog station ports for industry standard single line telephones or other analog devices. This
card installs in any universal slot in any cabinet.The OfficeServ 7100 supports Caller ID to single line telephones.
The 8COMBO2 is not hot swappable.
HARDWARE CAPACITIES
FIGURE 2-3
2.5
Interface Card Location Maximum per System
UNI Card Slots 1 & 2 2
4SWM MP10a only 1
4DLM UNI card & MP10a 6
4SLM UNI card 6
4TRM UNI card 5
8TRK2 Slots 1 & 2 2
16TRK Slots 1 & 2 2
8COMBO2 Slots 1 & 2 1
8SLI2 Slots 1 & 2 2
8DLI2 Slots 1 & 2 2
16DLI2 Slots 1 & 2 1
16MWSLI Slots 1 & 2 1
TEPRIa Slots 1 & 2 1
MGI16 Slots 1 & 2 1
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2.6
2.6 STATION EQUIPMENT
2.6.1 DS 5000 SERIES EQUIPMENT
DS 5021D KEYSET (See Figure 2–4)
• 32 character display (2 x 16) with three associated soft
keys and a scroll key
• 21 programmable keys with tri-colored lights
• Five fixed function keys
• Terminal Status Indicator
• Built-in speakerphone
• Optional Full Duplex speakerphone module
• Eight selectable ring tones
• UP/DOWN buttons for digital control of speaker, handset
and ringer volumes
• Desk- or wall-mounted
DS 5014D KEYSET (See Figure 2–5)
• 32 character display (2 x 16) with three associated soft
keys and a scroll key
• 14 programmable keys with tri-colored lights
• Five fixed function keys
• Terminal Status Indicator
• Built-in speakerphone
• Optional Full Duplex speakerphone module
• Eight selectable ring tones
• UP/DOWN buttons for digital control of speaker, handset
and ringer volumes
• Desk- or wall-mounted
DS 5007S KEYSET (see Figure 2–6)
• 32 character display (2 x 16) with three associated soft
keys and a scroll key
• 7 programmable keys with tri-colored lights
• Five fixed function keys
• Terminal Status Indicator
• Built-in speakerphone
• Eight selectable ring tones
• UP/DOWN buttons for digital control of speaker, handset
and ringer volumes
• Desk- or wall-mounted
Note: The KDB-D and KDB-S Keyset daughter boards cannot be used with any keysets on the OfficeServ 7100.
Only the KDB-F (full duplex) daughter boards can be used on the OfficeServ 7100.
FIGURE 2-4
FIGURE 2-5
FIGURE 2-6
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DS 5064B AOM (See Figure 2–7)
• 64 programmable keys with red lights
• A maximum of 2 can be assigned to any keyset
to provide additional programmable keys
• A maximum of 4 per system
Note: This AOM can be used with an IP keyset. The
cosmetic design matches both the DS-5000 and ITP5100 keysets. A DLI port is required for this AOM.
DS 5021D KDB-F (FULL DUPLEX)
This is a daughter board that can be installed only in the DS 5021D and DS 5014D keysets.The standard speakerphone mode of operation for a DS keyset is half duplex.This means that you cannot transmit and receive speech
at the same time. Adding a KDB-F to your keyset will convert the speakerphone into a full duplex mode enhancing its operation.The KDB-F does not require a second “B” channel.
Note: Only one KDB-F can be installed on a DS 5021D or DS 5014D keyset.The KDB-D/S modules are not supported on the iDCS and DS keysets on the OfficeServ 7100 system.
2.7
FIGURE 2-7
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2.6.2 iDCS SERIES EQUIPMENT
iDCS 28D KEYSET (See Figure 2–8)
• 32 character display (2 x 16) with three associated soft keys and
a scroll key
• 28 programmable keys with tri-colored lights
• Four fixed function keys
• Terminal Status Indicator
• Built-in speakerphone
• Optional full duplex speakerphone module
• Eight selectable ring tones
• UP/DOWN buttons for digital control of speaker, handset and
ringer volumes
• Desk- or wall-mounted
• Available in dark gray
iDCS 18D KEYSET (See Figure 2–9)
• 32 character display (2 x 16) with three associated soft keys and
a scroll key
• 18 programmable keys with tri-colored lights
• Four fixed function keys
• Terminal Status Indicator
• Built-in speakerphone
• Optional full duplex speakerphone module
• Eight selectable ring tones
• UP/DOWN buttons for digital control of speaker, handset and
ringer volumes
• Desk- or wall-mounted
• Available in dark gray
iDCS 8D KEYSET (see Figure 2–10)
• 32 character display (2 x 16) with three associated soft keys and
a scroll key
• 8 programmable keys with tri-colored lights
• Four fixed function keys
• Terminal Status Indicator
• Built-in speakerphone
• Eight selectable ring tones
• UP/DOWN buttons for digital control of speaker, handset and
ringer volumes
• Desk- or wall-mounted
• Available in dark gray
Note: The iDCS keyset type cannot use the KDB-D/S keyset daughter boards on the OfficeServ 7100 system. The
iDCS 8D keyset cannot use the 14 button strip.
2.8
FIGURE 2-8
FIGURE 2-9
FIGURE 2-10
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iDCS 64B AOM (See Figure 2–11)
• 64 programmable keys with red lights
• A maximum of 2 can be assigned to any keyset to provide additional programmable keys
• A maximum of 4 per system
• Requires a DLI port
• Available in dark gray
iDCS 14B STRIP (See Figure 2–12)
• 14 programmable keys with red lights
• A maximum of one can be added to any 28D or 18D keyset to provide
additional programmable keys
• Does not require a DLI port
• Available in dark gray
iDCS KDB-FULL DUPLEX (FKDBF)
This is a daughter board that can be installed only in the 18 or 28 button keysets. The standard speakerphone
mode of operation for an iDCS keyset is “half duplex”. This means that you cannot transmit and receive speech at
the same time. Adding an FKDBF to your keyset will convert the speakerphone into full duplex mode enhancing
its operation. The FKDBF does not require a second “B” channel like the FKDBD or FKDBS and so can be used on
any DLI card.
Note: Only one KDBF can be installed on a keyset. The KDB-D/KDB-S modules are not supported on the iDCS and
DS keysets on the OfficeServ 7100 system.
2.9
FIGURE 2-11
FIGURE 2-12
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2.10
DOOR PHONE INTERFACE MODULE (DPIM) & DOOR PHONE
(see Figures 2–13 and 2–14)
• The DPIM adapts any DLI circuit for use with the door phone unit
• Commonly used to request entry through locked doors (interior or exterior) or as a room monitoring box
• Provides contact control to be used with customer-provided electric door lock
• Door phone is wall-mounted
• Door phone is weather resistant
2.6.3 DCS SERIES KEYSETS
Samsung’s earlier DCS model phones and AOMs (version 1.2 or higher) will work on the OfficeServ 7100 system.
FIGURE 2-14
FIGURE 2-13
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2.11
2.6.4 OfficeServ
™ ITP-5100 SERIES EQUIPMENT
ITP-5121D IP KEYSET (See Figure 2–15)
• 32 character display (2 x 16) with three associated soft keys and a scroll key
• Built-in Full Duplex speakerphone
• 21 programmable keys with tri-colored LEDs
• Five fixed function keys
• UP/DOWN buttons for digital control of speaker,handset and ringer volumes
• Eight selectable ring tones
• Desk or wall-mounted
• 2 Port Switch
• Supports PoE (Power over Ethernet)
ITP-5112L IP KEYSET (See Figure 2–16)
• 99 programmable keys (soft keys)
• Built-in Full Duplex speakerphone
• Five fixed function keys
• Large color TFT display with twelve associated
soft keys and a scroll wheel
• UP/DOWN buttons for digital control of speaker,handset and ringer volumes
• Multiple user-selectable ring tones
• Navigation key
• Built-in applications: Phone Book, E-Diary,
Calendar, and Calculator.
• User-selectable menu styles and backgrounds.
• 2 Port Switch
• Supports PoE (Power over Ethernet)
ITP-5107S IP KEYSET (See Figure 2–17)
• 32 character display (2 x 16) with three associated soft keys and a scroll key
• Built-in Full Duplex speakerphone
• 7 programmable keys with tri-colored LEDs
• Five fixed function keys
• UP/DOWN buttons for digital control of speaker,
handset and ringer volumes
• Eight selectable ring tones
• Desk or wall-mounted
• Supports PoE (Power over Ethernet)
DS 5064B AOM (See Figure 2–18)
• 64 programmable keys with red lights
• A maximum of 2 can be assigned to any keyset
to provide additional programmable keys
• A maximum of 4 per system
• Requires a DLI port
Note: This AOM can be used with an IP keyset. The
cosmetic design matches both the DS-5000 and ITP-5100 keysets.
FIGURE 2-17
FIGURE 2-18
FIGURE 2-16
FIGURE 2-15
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2.12
2.6.5 OfficeServ™ SOFTPHONE
Samsung OfficeServ™ Softphone is a software-based application that turns your computer into a full-featured
Samsung IP telephone. It is installed directly onto your laptop or desktop PC running Microsoft Windows XP or
2000 operating system. Once a USB headset or a USB handset is connected; the Softphone delivers virtually identical functionality as the ITP-5112 L and ITP-5121D desktop ITP phones.
OfficeServ™ Softphone is ideal for telecommuter and mobile users. Remote workers can simply connect their
laptop to the corporate network,snap in a USB headset, and function as if they were in their own office. They can
place, receive, and handle calls on both the internal and external network, providing a truly portable and practical solution.
Note: OfficeServ Link is not required for implementation of OfficeServ Softphone.
2.6.6 OfficeServ™ Wireless
WIRELESS LAN ACCESS POINT (SMT-R2000) (See Figure 2–19)
The wireless access point (SMT-R2000) provides
wireless coverage throughout a building and surrounding areas. It supports IEEE 802.11a/b/g WLAN
standard for both voice and data. It gives priority to
voice packets. The quality of the service for voice is
always guaranteed.
Highlights of SMT-R2000 Features
•
Two radios.Radio 1: 5GHz IEEE 802.11a (54 Mbps) and Radio 2: 2.4 GHz IEEE 802.11b/g (54 Mbps)
• 8 voice calls per Access Point.
• Wireless data stations or handsets association per AP, 802.11a: 255,802.11b/g: 255.Total: 32
•
Wireless Access Point or repeater mode
• RP-SMA type connector for external antenna
• Router mode support
• Enhanced security (WEP, WPA,WPA2,etc.)
• QoS supports 802.1 p/q, DSCP, 802.11e (WMM), ToS
• PoE (Power over Ethernet) support or External Power Adapter (supplied)
• Easy Web Management
• Wi-Fi certified
• No MGI channel required for conversation between handset to handset or handset to ITP desktop phone
FIGURE 2-19
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WIRELESS INTERNET PHONE (SMT-W5100E HANDSETS) (see Figure 2-20)
Wireless handset (SMT-W5100E) is a compact hand-held unit that works within the Samsung OfficeServ Wireless
system.The three ounce handset comes with a rich set of features.Its graphical display and menu-driven function
make it very simple to use.The handset package comes with a charger, two batteries, a leather carrying case and
a headset with hook switch.
Highlights of SMT-W5100E Features
• IEEE 802.11g
• Wi-Fi certified
• 1.5: color LCD
• Security: WEP/WPA/WPA2
• QoS: 802.11e (WMM)
• Caller name and number display
• Call Waiting
• Voice mail indication
• Hot key for voice mail access
• System hold
• Call transfer
• Call forward
• Call mute
• Call pick up
• Do not disturb
• Dynamic soft keys
• Hard keys for TRANSFER, HOLD, and CONFERENCE
• Redial
• Pre-dial
• Local phone book with 2,400 entries.
— Each entry can store 3 phone numbers
— There is a total of 800 phone numbers
• Hot key for vibrator function (*)
• 99 incoming call log, 99 outgoing call log, and 99 missed call log
• Adjustable volume
• 16 different ringer tones and adjustable ringer volume
• Hot key for keypad lock/un-lock (#)
• 4 hours talk time
• 40 hours standby time
• 3.5 hours fast charger
• Spare battery slot in charger
• Software upgrade through wireless connection
• Remote location operation
2.13
FIGURE 2-20
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2.6.7 SIP DEVICES
Standard SIP devices (phones ATA adapters,etc) made by other manufacturers (eg; Cisco, Linksys,Aastra) can register to the OfficeServ SIP server as SIP clients and function as internal stations. SIP stations registered to the
OfficeServ systems can use the following SIP supplementary feature set:
Notes:
1. Samsung does not make a Samsung SIP phone for the US market, but other third party devices are supported on the OfficeServ systems.
2. SIP devices not made by Samsung require the purchase of a 3
rd
party SIP user license (one license per device).
SIP Basic Functions SIP Supplementary Functions
I Registration
I Basic Call Setup
I Hold/Resume
I Music on Hold
I Consultation Call
I Transfer (Consultation/Blind)
I Call Forward (All/Busy/No-Answer)
I DND
I MWI
I Conference
I Call Waiting
I Call Pickup
I Call Park
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PART 3. SPECIFICATIONS
3.1 ELECTRICAL SPECIFICATIONS
POWER SUPPLY UNIT
The Power Supply Unit (PSU) is installed in the cabinet of the OfficeServ 7100. The PSU supplies the power of
-48 V DC received from the external battery backup power supply unit to each board. The rating is as follows.
• INPUT RATING: 100-120 VAC; 2A; 50/60 Hz or DC -48 V,3A
The specifications of the power I/O are shown in the table below.
3.2 DIMENSIONS
The OfficeServ 7100 consists of a single cabinet as shown in
Figure 3-2.
Note: When the cabinets are rack mounted, the rack mount
bracket will add some height to the system.
3.1
3.1a I/O VOLTAGE of the PSU
PSU (OfficeServ 7100)
Input Voltage
100-120 VAC ~ 2A 50/60 Hz
DC -48V ~ 3A (Battery Backup)
Output Voltage
DC -54V, 1.1A
DC +5V, 5.0A
DC -5.3V, 0.3A
DC +3.3V, 5A
DC +12V, 0.4A
DC -54.0V, 0.25A (Battery Backup)
Maximum Power Consumption/PSU 105 W
HEIGHT WIDTH DEPTH
OfficeServ 7100 Main Cabinet 3.11” 17.32” 16”
FIGURE 3-1
FIGURE 3-2
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*This the maximum distance a door phone can be from the DPIM.The DPIM can be up to 900 cable feet from the
KSU. The total distance must not exceed 1230 feet.
3.5 RINGS AND TONES
3.5.1 RING CYCLES
The OfficeServ 7100 provides the trunk line rings, station rings, door rings, and alarm rings. The ON/OFF cycle of
each ring is shown in the table below (it is different according to the country, and can be modified by MMC programming).
Note: The ON/OFF cycle can be adjusted by changing the values of the system database.
3.2
3.3 ENVIRONMENTAL LIMITS
OPERATING TEMPERATURE 32—113 °F / 0—45 °C
STORAGE TEMPERATURE 14—122 °F / --10—50 °C
HUMIDITY 10%—90% Non-Condensing
3.4 CABLE REQUIREMENTS
EQUIPMENT CABLE AWG MAX FEET MAX METERS
DIGITAL KEYSET 1 PR. TWISTED 24 1300 400
ADD-ON MODULE 1 PR. TWISTED 24 1300 400
SINGLE LINE STATION 1 PR. TWISTED 24 3000 1 KM
DOOR PHONE 2 PR. TWISTED 24 330* 100
3.5.1a SYSTEM RING CYCLES
RING ON/OFF CYCLE
TRUNK LINE RING 1000/2000 ms
STATION RING 400/200/400/3000 ms
DOOR RING 400/200/400/200/400/2000 ms
ALARM RING 400/200/400/200/400/200/400/1000 ms
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3.5.2 RING
The output voltage and frequency of the ring signals in the OfficeServ 7100 are as follows:
• Output voltage: 75 Vrms Square Wave (4SLM)
• Frequency: 20 or 25 Hz
The OfficeServ 7100 provides the users with various tones to notify the users of the status of functional operations.The ON/OFF cycles of currently specified tones are shown in the table below.
Note: The ON/OFF cycle can be adjusted by changing the values of the system database.
*Overrides headset mode.
3.3
3.5.3 SYSTEM TONES
TONE ON/OFF CYCLE
DIAL TONE 1000/250 ms
BUSY TONE 500/500 ms
DO NOT DISTURB TONE 250/250 ms
RING BACK TONE 1000/2000 ms
CALL PARK TONE CONTINUOUS
CONFIRMATION/CAUTION/BARGE-IN TONE 50/50 ms
CALL BACK/HOLD TONE 500/3500 ms
RING BACK TONE 1000/2000 ms
ERROR/NUMBER UNOBTAINABLE TONE 250/250 ms
MESSAGE CAMP ON TONE CONTINUOUS
3.6 KEYSET LED INDICATIONS
CONDITION LED COLOR LED ON LED OFF
LINE IDLE OFF — OFF
LINE IN USE RED / GREEN STEADY —
RECALL AMBER 500 ms 500 ms
CALL ON HOLD RED / GREEN 500 ms 500 ms
RINGING C.O. CALL GREEN 100 ms 100 ms
RINGING INTERNAL CALL GREEN 100 ms 100 ms
DND INDICATION RED 112 IPM for 500 ms 500 ms
OPERATOR CALLS RED 100 ms 100 ms
ANS / RLS (DND)* RED 112 IPM for 500 ms 500 ms
ANS / RLS (HANDSET MODE)** RED STEADY —
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3.4
Station Groups 20
Station Group Members
(Sequential or Distributed)
32
Trunk Groups 11
UCD Groups 10
Unconditional Group Members 32
Trunk Group Members 60
Internal Page Members/Zone 32 x 5
Toll Restriction Entries 500
Toll Allowance Entries 500
DID Translation Entries 999
Authorization Code Entries 500
Account Code Entries 999
LCR Digit Entries 2000
LCR Modify Digit Tables 200
LCR Time Tables 4
LCR Time Bands 4
LCR Route Tables 99
Alarm Reminder Buffers 3
Speed Dial Entries 1500
System Buffers (MAX) 500 / 950
Station Buffers (MAX) 50
CID Review Buffers 2000
CID Abandon Lists 100
CID Name Translation Entries 1000
Call Buttons per Station 8
Call Log Entries 2000
Call Log per Station 50
OfficeServ 7100 Feature Capacities
Tenant Groups 1
Ring Plans 6
Programmed Messages 15 (10+5)
14B AOM per Station 1
64B AOM per Station 2
Call Cost Digit Entries 500
Call Cost Rate Tables 8
PBX Access Code Entries 5
Special Code Entries 10
Emergency/Override Code
Entries
8
Holiday Entries 60
Class of Service 30
LCR Classes 8
Message Waiting per Station 5
Conference Groups 6
Conference Group Members
(Add-On)
4
Pickup Groups 20
Internal/External Page Zones 5/1
Redial & External FWD Dial
Digits
18
IP Keysets 32
Virtual Extensions 96
Text Messages 10/100
Agent Pin Numbers 100
MOBEX Ports 8
Executive MOBEX Users 8
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