Click this link to open an animation about clearing a jam.
When you print using the multi-purpose tray and the machine detects that there is either no paper or that the paper has been improperly loaded, follow the next
steps to release the jammed paper.
4. Troubleshooting
86
Clearing paper jams
If you do not see the paper in this area, stop and go to next step:
1
2
3
4. Troubleshooting
87
Clearing paper jams
4
Inside the machine
Click this link to open an animation about clearing a jam.
•The fuser area is hot. Take care when removing paper from the machine.
•Illustrations on this user’s guide may differ from your machine depending on its options or models. Check your machine type (see "Front view" on page 17).
4. Troubleshooting
88
Clearing paper jams
5
In exit area
CLP-41xN Series/CLP-41xNW Series
Click this link to open an animation about clearing a jam.
The fuser area is hot. Take care when removing paper from the machine.
4. Troubleshooting
89
Clearing paper jams
If you do not see the paper in this area, stop and go to next step:
4. Troubleshooting
90
Clearing paper jams
CLP-68xND Series/CLP-68xDW Series
Click this link to open an animation about clearing a jam.
The fuser area is hot. Take care when removing paper from the machine.
4. Troubleshooting
91
Clearing paper jams
If you do not see the paper in this area, stop and go to next step:
4. Troubleshooting
92
Clearing paper jams
6
In the duplex unit area (CLP-68xND Series/CLP-68xDW Series only)
Click this link to open an animation about clearing a jam.
4. Troubleshooting
93
Understanding the status LED
The color of the LED indicates the machine's current status.
•Some LEDs may not be available depending on model or country (see "Control panel overview" on page 19).
•To resolve the error, look at the error message and its instructions from the troubleshooting part (see "Understanding display messages" on page 96).
•You also can resolve the error with the guideline from the computers’s Samsung Printing Status program window (see "Using Samsung Printer Status" on page
235).
•If the problem persists, call a service representative.
LEDStatusDescription
OffThe machine is off-line.
BlinkingWhen the backlight blinks, the machine is receiving or printing data.
Green
On•The machine is on-line and can be used.
()
Status
Red
Blinking
On
•A minor error has occurred and the machine is waiting for the error to be cleared. Check the display message. When the problem
is cleared, the machine resumes.
•Small amount of toner is left in the cartridge. The estimated cartridge life
a
of toner is close. Prepare a new cartridge for
replacement. You may temporarily increase the printing quality by redistributing the toner (see "Redistributing toner" on page
b
62).
•A toner cartridge has almost reached its estimated cartridge life
a
. It is recommended to replace the toner cartridge (see
"Replacing the toner cartridge" on page 64).
•The cover is opened. Close the cover.
•There is no paper in the tray when receiving or printing data. Load paper in the tray.
•The machine has stopped due to a major error. Check the display message (see "Understanding display messages" on page 96).
•A paper jam has occurred (see "Clearing paper jams" on page 82).
4. Troubleshooting
94
Understanding the status LED
LEDStatusDescription
()
b
WPS
()
Wireless
b
()
Power
EcoGreen
a. Estimated cartridge life means the expected or estimated toner cartridge life, which indicates the average capacity of print-outs and is designed pursuant to ISO/IEC 19798. The number of pages
may be affected by operating environment, percentage of image area, printing interval, graphics, media and media size. Some amount of toner may remain in the cartridge even when red LED is
on and the printer stops printing.
b. Some LEDs may not be available depending on model or country (see "Control panel overview" on page 19).
Blue
Blue
BlinkingThe machine is connecting to a wireless network.
On
Off
OnThe machine is in power save mode.
OffThe machine is in ready mode or machine’s power is off.
OnEco mode is on (see "Eco printing" on page 48).
OffEco mode is off.
The machine is connected to a wireless networkG(see "Wireless network setup" on page 150).
The machine is disconnected from a wireless network.
4. Troubleshooting
95
Understanding display messages
Messages appear on the control panel display to indicate the machine’s status
or errors. Refer to the tables below to understand the messages’ and their
meaning, and correct the problem, if necessary.
•You can resolve the error with the guideline from the computers’s
Printing Status program window (see "Using Samsung Printer Status" on
page 235).
•If a message is not in the table, reboot the power and try the printing job
again. If the problem persists, call a service representative.
•When you call for service, provide the service representative with the
contents of display message.
•Some messages may not appear on the display depending on the
options or models.
•[error number] indicates the error number.
•[tray type] indicates the tray number.
•[media type] indicates the media type.
•[media size] indicates the media size.
•[color] indicates the color of toner.
7
Paper Jam-related messages
MessageMeaningSuggested solutions
Paper Jam
in exit area
Paper Jam
inside machine
Paper Jam
in Tray1
Paper Jam
in Tray2
Paper has jammed in the
exit area.
Paper has jammed in the
inside machine.
Paper has jammed in the
tray.
Paper has jammed in the
optional tray.
Clear the jam (see "In
exit area" on page 89).
Clear the jam (see
"Inside the machine"
on page 88).
Clear the jam (see "In
tray 1" on page 82).
Clear the jam (see "In
optional tray (CLP68xND Series/CLP68xDW Series only)" on
page 83).
Paper Jam
in MP tray
Paper has jammed in the
multi-purpose tray.
Clear the jam (see "In
the manual feeder/
multi-purpose tray" on
page 85).
4. Troubleshooting
96
Understanding display messages
MessageMeaningSuggested solutions
Paper Jam
or empty in tray
Paper Jam
bottom of duplex
•Paper has jammed in
manual feeder.
•There is no paper in tray.
Paper has jammed during
duplex printing. This is
applicable only to
machines with this feature.
•Clear the jam (see
"CLP-41xN Series/
CLP-41xNW Series"
on page 85).
•Load paper in tray
(see "Multi-purpose
(or Manual feeder )
tray" on page 35).
Clear the jam (see "In
the duplex unit area
(CLP-68xND Series/
CLP-68xDW Series
only)" on page 93).
4. Troubleshooting
97
Understanding display messages
8
Toner-related messages
MessageMeaningSuggested solutions
Install [color]
toner cartridge
Not Compatible
[color] toner cart.
Prepare Toner
ź
A toner cartridge is not
installed.
A toner cartridge is not
being detected
Not remove protective
film from toner.
The indicated toner
cartridge is not
suitable for your
machine.
Small amount of toner
is left in the indicated
cartridge. The
estimated cartridge
a
of toner is close.
life
Reinstall the toner cartridge.
Reinstall the toner cartridge two or
three times to confirm it is seated
properly. If the problem persists,
contact the service representatives.
Remove the protective film from the
toner cartridge. Refer to
Installation Guide
machine.
Install the corresponding toner
cartridge with a Samsung-genuine
cartridge (see "Replacing the toner
cartridge" on page 64).
Prepare a new cartridge for a
replacement. You may temporarily
increase the printing quality by
redistributing the toner (see
"Redistributing toner" on page 62).
Quick
provided with your
MessageMeaningSuggested solutions
Replace Toner
ź
a. Estimated cartridge life means the expected or estimated toner cartridge life, which indicates
the average capacity of print-outs and is designed pursuant to ISO/IEC 19798 (see "Available
consumables" on page 56). The number of pages may be affected by operating environment,
percentage of image area, printing interval, media, percentage of image area, and media size.
Some amount of toner may remain in the cartridge even when replace new cartridge appears
and the machine stops printing.
The indicated toner
cartridge has almost
reached its estimated
a
cartridge life
The indicated toner
cartridge has reached
its estimated cartridge
a
.
life
.
•You can choose Stop or Continue
as shown on the control panel. If
you select Stop, the printer stops
printing. If you select Continue, the
printer keeps printing but the
printing quality cannot be
guaranteed.
•Replace the toner cartridge for the
best print quality when this
message appears. Using a cartridge
beyond this stage can result in
printing quality issues (see
"Replacing the toner cartridge" on
page 64).
Replace the toner cartridge (see
"Replacing the toner cartridge" on
page 64).
4. Troubleshooting
98
Understanding display messages
Samsung does not recommend using a non-genuine Samsung toner
cartridge such as refilled or remanufactured. Samsung cannot guarantee a
non-genuine Samsung toner cartridge's quality. Service or repair required
as a result of using non-genuine Samsung toner cartridges will not be
covered under the machine warranty.
9
Tray-related messages
MessageMeaningSuggested solutions
Paper Empty
in [tray number]
Paper Jam
or empty in tray
There is no paper in the
indicated tray.
•Paper has jammed
•There is no paper in
in manual feeder.
tray.
Load paper in the tray (see
"Loading paper in the tray"
on page 33).
•Clear the jam (see "CLP41xN Series/CLP-41xNW
Series" on page 85).
•Load paper in tray (see
"Multi-purpose (or
Manual feeder ) tray" on
page 35).
10
Network-related messages
MessageMeaningSuggested solutions
Network Problem:
IP Conflict
Wireless
Network Error
•BOOTP problem:
Auto IP Run
•DHCP problem:
Auto IP Run
•BOOTP problem:
Reconfigure BOOTP
•DHCP problem:
Reconfigure DHCP
The IP address is used
elsewhere.
Wireless module is not
installed.
There is a problem with
the network.
The IP address
assignment is failed.
This happens, when IP
for BOOTP/DHCP is set
in SyncThru™ Web
Service.
Check the IP address or
obtain a new IP address.
Reboot the power and try
the printing job again. If the
problem persists, please call
for service.
Change the Auto IPU
Change the IP address
assignment method to
DHCP/BOOTP or Static. If
you do not change this
option, the BOOTP/DHCP
server continually asks to
assign the IP Address.
4. Troubleshooting
99
Understanding display messages
MessageMeaningSuggested solutions
Fail to authenticate.Check the network
802.1x
Network Error
11
authentication protocol. If
the problem persists,
contact your network
administrator.
Misc. messages
MessageMeaningSuggested solutions
Adjusting Color
Registration
Calibrating
image density…
Door Open
Close it
Error [error
number]
Install [color]
toner
The machine is adjusting
the color registration.
The machine is calibrating
the image density.
The cover is not securely
latched.
The indicated toner
cartridge is installed
improperly, or the
connector is polluted.
Wait a few minutes.
Wait a few minutes.
Close the cover until it locks
into place.
Reinstall the Samsunggenuine toner cartridge two
or three times to confirm it is
seated properly. If the
problem persists, contact the
service representatives.
MessageMeaningSuggested solutions
Error [error
number]
Turn off then on
Error [error
number]
Call for service
Install TR.
belt unit.
Not compatible
transfer belt
Not installed
Waste tank
Not proper room
temp. Move set
Output bin Full
Remove paper
The machine unit cannot
be controlled.
The transfer belt is not
installed.
The transfer belt of the
machine is not for your
machine.
The is waste toner
container not installed.
The machine is in a room
with improper room
temperature.
The output tray is full. Or
the sensor is not facing
down.
Reboot the power and try the
printing job again. If the
problem persists, please call
for service.
Install a Samsung-genuine
transfer belt.
Install the a Samsunggenuine part designed for
your machine.
Install a Samsung-genuine
waste toner container.
Move the machine to a room
with proper roomG
temperature.
Remove papers from the
output tray, the machine
resumes printing. Or make
sure the sensor is facing
down. If the problem persists,
call for service.
4. Troubleshooting
100
Understanding display messages
MessageMeaningSuggested solutions
Prepare new
Transfer belt
Replace new
Transfer belt
Replace
Fuser Soon
Replace new
Fuser unit
•Replace new
Tray1 roller
•Replace new
Tray2 roller
Transfer Belt
Error
The life of the transfer belt
will expired soon.
The life of the transfer belt
has expired.
The life of the fuser unit will
be expired soon.
The life of the fuser unit will
be expired.
The life of the tray pick-up
roller will expired soon.
The life of the tray pick-up
roller will expired.
The transfer belt cannot be
controlled.
Replace the transfer belt with
a new one. Contact the
service representatives.
Replace the fuser unit with a
new one. If the problem
persists, please call for
service.
Replace the tray pick-up roller
with a new one. If the
problem persists, please call
for service.
Reboot the power and try the
printing job again. If the
problem persists, please call
for service.
Waste toner Full
Replace new one
The waste toner container
is full.
Replace the waste toner
container.
4. Troubleshooting
101
5.Appendix
This chapter provides product specifications and information concerning applicable regulations.
•Specifications103
•Regulatory information114
•Copyright125
Specifications
1
General specifications
The specification values listed below are subject to change without notice. See www.samsung.com for possible changes in information.
ItemsDescription
DimensionWidth x Length x Height•CLP-41xN Series/CLP-41xNW Series: 389 x 274 x 249 mm (15.31 x 10.79 x 9.80 inches)
•CLP-68xND Series/CLP-68xDW Series: 389 x 274 x 249 mm (15.31 x 10.79 x 9.80 inches)
WeightMachine with consumables•CLP-41xN Series/CLP-41xNW Series: 6.65 Kg (14.66 lbs)
•CLP-68xND Series/CLP-68xDW Series: 6.65 Kg (14.66 lbs)
Noise Level
a
Ready modeLess than 37 dB (A)
Print mode•CLP-41xN Series/CLP-41xNW Series: Less than 50 dB (A)
•CLP-68xND Series/CLP-68xDW Series: Less than 52 dB (A)
TemperatureOperation15 to 30 °C (59 to 86 °F)
Storage (packed)-20 to 50 °C (-4 to 122 °F)
HumidityOperation20 to 80% RH
Storage (packed)10 to 90% RH
Power rating
b
110 volt modelsAC 110 - 127 V
220 volt modelsAC 220 - 240 V
5. Appendix
103
Specifications
ItemsDescription
Power consumptionAverage operating modeLess than 850 W
Ready modeLess than 12 W
Power save modeLess than 1.0 W
Power off modeLess than 0.1 W
Wireless
a. Sound Pressure Level, ISO 7779. Configuration tested: basic machine installation, A4 paper, simplex printing.
b. See the rating label on the machine for the correct voltage (V), frequency (hertz) and of current (A) for your machine.
c. Wireless models only (see "Features by models" on page 7).
c
ModuleSPW-B4319U
5. Appendix
104
Specifications
2
Print media specifications
TypeSizeDimensions
b
Plain paper
Letter
Legal
US Folio
A4
Oficio
JIS B5
ISO B5
Executive
Statement
A5
216 x 279 mm (8.5 x 11 inches)
216 x 356 mm (8.5 x 14 inches)
216 x 330 mm (8.5 x 13 inches)
210 x 297 mm (8.27 x 11.69 inches)
216 x 343 mm (8.5 x 13.5 inches)
182 x 257 mm (7.17 x 10.12 inches)
176 x 250 mm (6.93 x 9.84 inches)
184 x 267 mm (7.25 x 10.5 inches)
140 x 216 mm (5.5 x 8.5 inches)
148 x 210 mm (5.83 x 8.27 inches)
105 x 148 mm (4.13 x 5.83 inches)
Network and wireless models only (see "Features by models" on page 7).
You need to set up the network protocols on the machine to use it as your network machine. The following table shows the network environments supported by the
machine.
ItemsSpecifications
Network interface•Ethernet 10/100/1000 Base-TX Wired Lan
•802.11b/g/n Wireless LAN
Network operating system
•Windows
Server
•Various Linux OS
®
2000, Windows® XP, Windows Server® 2003, Windows Vista®, Windows® 7, Windows
Wireless security •Authentication: Open System, Shared Key, WPA Personal, WPA2 Personal (PSK)
•Encryption: WEP64, WEP128, TKIP, AES
5. Appendix
113
Regulatory information
Regulatory information
This machine is designed for a normal work environment and certified with several regulatory statements.
5
Laser safety statement
The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR, chapter 1 Subchapter J for Class I(1) laser products, and elsewhere is certified as a
Class I laser product conforming to the requirements of IEC 60825-1 : 2007.
Class I laser products are not considered to be hazardous. The laser system and printer are designed so there is never any human access to laser radiation above a
Class I level during normal operation, user maintenance or prescribed service condition.
Warning
Never operate or service the printer with the protective cover removed from laser/scanner assembly. The reflected beam, although invisible, can damage your eyes.
5. Appendix
114
When using this product, these basic safety precautions should always be followed to reduce risk of fire, electric shock, and injury to persons:
6
Ozone safety
This product’s ozone emission rate is under 0.1 ppm. Because
ozone is heavier than air, keep the product in a place with good
ventilation.
7
Power saver
This printer contains advanced energy conservation technology that
reduces power consumption when it is not in active use.
When the printer does not receive data for an extended period of
time, power consumption is automatically lowered.
ENERGY STAR and the ENERGY STAR mark are registered U.S. marks.
For more information on the ENERGY STAR program see http://
www.energystar.gov
For ENERGY STAR certified models, the ENRGY STAR label will be on
your machine. Check if your machine is ENERGY STAR certified.
5. Appendix
115
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