Solid state equipment has operational characteristics differing from those of
electromechanical equipment. Safety Guidelines for the Application,
Installation and Maintenance of Solid State Controls (publication SGI-1.1
available from your local Rockwell Automation sales office or online at
http://literature.rockwellautomation.com
) describes some important
differences between solid state equipment and hard-wired electromechanical
devices. Because of this difference, and also because of the wide variety of
uses for solid state equipment, all persons responsible for applying this
equipment must satisfy themselves that each intended application of this
equipment is acceptable.
In no event will Rockwell Automation, Inc. be responsible or liable for
indirect or consequential damages resulting from the use or application of
this equipment.
The examples and diagrams in this manual are included solely for illustrative
purposes. Because of the many variables and requirements associated with
any particular installation, Rockwell Automation, Inc. cannot assume
responsibility or liability for actual use based on the examples and diagrams.
No patent liability is assumed by Rockwell Automation, Inc. with respect to
use of information, circuits, equipment, or software described in this manual.
Reproduction of the contents of this manual, in whole or in part, without
written permission of Rockwell Automation, Inc., is prohibited.
Throughout this manual, when necessary, we use notes to make you aware
of safety considerations.
Identifies information about practices or circumstances that can cause
an explosion in a hazardous environment, which may lead to personal
injury or death, property damage, or economic loss.
Identifies information that is critical for successful application and
understanding of the product.
Identifies information about practices or circumstances that can lead
to: personal injury or death, property damage, or economic loss.
Attentions help you identify a hazard, avoid a hazard, and recognize
the consequence
Labels may be on or inside the equipment, such as a drive or motor, to
alert people that dangerous voltage may be present.
Labels may be on or inside the equipment, such as a drive or motor, to
alert people that surfaces may reach dangerous temperatures.
Rockwell Automation, Allen-Bradley, SLC 5/02, SLC 5/03, PLC-5, MicroLogix, SLC 500, RSLogix, RSLinx, RSLogix 500, RSLogix
Micro and TechConnect are trademarks of Rockwell Automation, Inc.
Trademarks not belonging to Rockwell Automation are property of their respective companies.
Rockwell Automation offers enhanced MicroLogix 1400 controllers for your
EtherNet/IP control systems so you can monitor data remotely via web pages.
This chapter shows how you can use a MicroLogix 1400 controller in your
control system.
TopicPage
Typical Applications 3
Browser Requirements 3
Connect the MicroLogix 1400 controller to the Network 4
Navigate the MicroLogix 1400 Controller 6
With the MicroLogix 1400 controller, you can access controller and control
system data with different and remote access applications. With a web browser,
you can easily monitor live MicroLogix 1400 controller data remotely.
With the MicroLogix 1400 controller, you can access Simple web page view,
and custom-designed User Provided page views. Simple web pages use only
HTML tags and are useful in limited-communication environments where
radio modems are used.
Browser Requirements
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You can access the MicroLogix 1400 controllers only with Internet Explorer
6.0, Opera 9.23 , FireFox 2.0.0.14, or Safari 3.0.4, or higher . To access data
view pages, the browser requires Javascript and XML support.
The supported display sizes start from 640 x 480. Smaller display sizes also
work but require scrolling to view the information.
Page 6
4 MicroLogix 1400 Embedded Web Server
44592
For more information, see
MicroLogix1400 Programmable
Controllers User Manual
1766-UM001
.
Connect the MicroLogix
1400 controller to the
Network
1. Connect the module to
the network.
Connect the MicroLogix 1400 controller to the Ethernet network. The RJ-45
connector is on the left-hand side of the module.
2. Obtain an IP address.
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By default, the MicroLogix 1400 controller is BOOTP enabled. If you connect
the MicroLogix 1400 controller to a network that has a BOOTP server, that
server will assign an IP address to the MicroLogix 1400 controller and the
LCD screen of the MicroLogix 1400 controller will display BOOTP IP
address.
If your network does not have a BOOTP server, use one of the methods
described in the MicroLogix 1400 Programmable Controllers User Manual
1766-UM001
to assign an IP address to the MicroLogix 1400 controller.
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MicroLogix 1400 Embedded Web Server 5
Specify the IP address of the
MicroLogix 1400 controller in the
Address window of your web
browser.
This is the controller’s Home page.
Default Access
User Name: administrator or guest
(case sensitive)
Password:
(ml1400 for administrator, guest for guest)
3. Access the Home page of
the web server.
4. Log into the web server.
In your web browser’s Address box, enter the IP address of the MicroLogix
1400 controller. The Home page is displayed.
Many of the features of the MicroLogix 1400 controller require you to log in
with appropriate access. If you select a feature, such as Data Views, the
MicroLogix 1400 controller prompts you to enter your user name and
password. The user name is either administrator or guest. The password is
ml1400 for administrator and guest for guest.
You can set up as many as 10 user accounts. Each account can have read, write,
or administrator access. For more information, see User Management .
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6 MicroLogix 1400 Embedded Web Server
Click folders to open and close
additional levels of information.
Click a document to display a
web page showing specific
information.
Tabs across the top match the documents
within a folder, as shown in the left
navigation panel.
Security Warning Page
For MicroLogix 1400 FRN 15.3 or later only. To enhance web server security,
upon logging in to the MicroLogix 1400 Web Server page with the default
administrator account and default password, a warning displays to notify the
user to change the default password.
Navigate the MicroLogix
1400 Controller
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You navigate the web server’s web pages by using the navigation panel on the
left of the screen. There are also tabs across the top you can click to navigate
the folders containing documents.
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Chapter
2
Use Data Views to Access Controller Data
How to Use This Chapter
Overview of Data Views
The MicroLogix 1400 controller provides access to the controller data table
files. This chapter shows you how to set up views of data table files.
TopicPage
Overview of Data Views7
Change an Access Group8
Monitor Data Views and Data Table File9
Change Data Table Files10
Disable Web View12
Data views give you the ability to read controller data via a browser interface.
The MicroLogix 1400 controller provides web pages that let you configure a
set of files (a data view) that can be read.
A data view consists of an HTML file and an XML file with data file
information. The HTML file is in a readable ASCII format. It contains the File
Name, File Type, # of Element, and Access Group.
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8 Use Data Views to Access Controller Data
Change an Access Group
Each data view contains a group of files that you want to monitor. Each
MicroLogix 1400 controller can support multiple data views. One browser
supports only one data view, so if you want to look at many data views, you
need to run a corresponding number of browsers.
You change an access group from the Data Views → New Data View page.
1. From the Access Group pull-down menu of the given data table file,
choose one of the following access group types:
• Administrator (all access)
• Write (read/write access only)
• Read (read access only)
2. Choose Administrator, Write, or Read from the Access Group
pull-down menu to change a file's access group.
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3. Click Apply to change an access group for the data table file you
specified.
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Use Data Views to Access Controller Data 9
Monitor Data Views and
Data Table File
Use the Data Views → Data Views page to view existing data table files.
Click the file name to view the data within a data table file.
Data View Page
The Data Views page displays a list of the data table files, their type, and size in
elements for a connected MicroLogix 1400, as shown in the following
example.
Each file contains a hyperlink that takes you to the specific Data Views page
for that file. When you click a particular file, the Data Views page appears,
displaying the contents of the data table file you selected.
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10 Use Data Views to Access Controller Data
Change Data Table Files
The available and default display formats depend on the data type of the file.
Click Back to display the previous page. To refresh the data view, click Update.
The data in the Data File Types such as Binary, Integer, Long, Float, and String
can be changed. The Binary, Integer, and Long types support all the Display
formats. You can edit Binary types by bit, and the Octal, Decimal, and
Hexadecimal types by element. A user account with either Write or
Administrator access level can change the Data Table Files. When you click N7
in Data Views, Data Writable appears beside a Data File Type (Integer here) as
shown below.
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How to Change a Data File Type
In the steps that follow, a Binary type is assumed.
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Use Data Views to Access Controller Data 11
1. Change Display As to Binary, then the following screen appears.
2. Double-click the data you want to change, then the background color
turns pink.
3. Enter a value and either press Enter or click an area in the screen, then a
confirmation window appears.
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12 Use Data Views to Access Controller Data
4. Click OK to change the value.
The following screen appears when the value is successfully saved into
the server.
If the following screen appears, the value is not saved and the value
returns to the original value.
Disable Web View
If you want to change the data in Decimal, click the pull-down menu to change
the Display As to Decimal and follow the steps described. The steps also apply
to the String type.
Using RSLogix 500/RSLogix Micro V8.10 or higher, you can disable
individual data files from being viewed via any web browser by selecting the
data file’s properties page and checking the Web View Disable checkbox as
shown below. Any data file property changes must be made offline and
downloaded to the processor or later.
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Use Data Views to Access Controller Data 13
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14 Use Data Views to Access Controller Data
Notes:
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Monitor Diagnostics
Chapter
3
How to Use This Chapter
MicroLogix 1400 Controller
Diagnostics
This chapter describes the diagnostics presented on the user-oriented
diagnostic pages.
The MicroLogix 1400 controller provides four diagnostic pages of
user-oriented diagnostics.
TopicWeb page
Overview of the current configuration of the
MicroLogix 1400 controller
Summary of the network settings
configured for the MicroLogix 1400
controller
Ethernet statistics
Diagnostics
Diagnostics
Diagnostics
→ Diagnostic Overview
→ Network Settings
→ Network Status
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16 Monitor Diagnostics
Diagnostic Overview
The Diagnostics → Diagnostic Overview page presents a summary of the
current configuration and overall status of the MicroLogix 1400 controller.
This summary includes:
• Ethernet link.
• Ethernet Connections.
This fieldSpecifies
Ethernet Link
Port Speedwhether the Ethernet port is operating at 10 Mbps or 100 Mbps
Port Duplexwhether the Ethernet port is operating at half duplex or full duplex
Auto negotiate Statuswhether the port speed and duplex mode were determined via autonegotiation or whether
they were manually configured
Ethernet Connections
Current Ethernet Connectionscurrent number of active connections
Incoming Ethernet Connectionscurrent number of incoming connections
Outgoing Ethernet Connectionscurrent number of outgoing ethernet connections
Ethernet Connection Limitmaximum number of Ethernet incoming/outgoing connections
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Monitor Diagnostics 17
Network Settings
The Diagnostics → Network Settings page presents a summary of the current
Ethernet configuration for MicroLogix 1400. This summary includes:
• Ethernet address details.
Any fields not configured remain blank.
This fieldSpecifies
Network Interface
Ethernet Address (MAC)Ethernet (MAC) address of the controller
IP AddressIP address for the controller
Subnet Masksubnet mask for the controller
Default Gatewaygateway address for the controller
Primary Server NameDNS server names, if using DNS addressing
Secondary Server Name
Domain Namedomain name for the web server module, if using DNS addressing
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18 Monitor Diagnostics
Network Status
The Diagnostics → Network Status page presents a summary of the status of
communication activity on the Ethernet network. This summary includes:
• Ethernet network configuration.
• packets sent and received over the Ethernet network.
• frames sent and received over the Ethernet network.
This fieldSpecifies
Interface Counters
Rx OctetsOctets received on the Ethernet interface
Tx OctetsOctets sent on the Ethernet interface
Rx PacketsPackets received on the Ethernet interface
Tx PacketsPackets sent on the Ethernet interface
Command SentCommand sent on the Ethernet interface
Command ReceivedCommand received on the Ethernet interface
Replies SentReplies sent on the Ethernet interface
Replies ReceivedReplies received on the Ethernet interface
Replies Sent with errorOutbound packets that contain errors
Replies Received with errorInbound packets that contain errors
Replies Timed OutNo reply within a specified time period
Media Counters
Single CollisionsSuccessfully transmitted frames which experienced exactly one collision
Multiple CollisionsSuccessfully transmitted frames which experienced more than one collision
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Monitor Diagnostics 19
This fieldSpecifies
Deferred TransmissionsFrames for which first transmission attempt is delayed because the medium is busy
Late CollisionsNumber of times a collision is detected later than 512 bit-times into the transmission of
a packet
Excessive CollisionsFrames for which transmission fails due to excessive collisions
MAC Transmit ErrorsFrames for which transmission fails due to an internal MAC sublayer transmit error
Carrier Sense ErrorsTimes that the carrier sense condition was lost or never asserted when attempting to
transmit a frame
MAC Receive ErrorsFrames for which reception on the Ethernet interface failed due to an internal MAC
sublayer receive error
CRC ErrorsFrames for which CRC error is detected
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20 Monitor Diagnostics
Notes:
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Page 23
Administrative Settings
Chapter
4
Server Settings
Select Administrative Settings > Server Settings to customize some of the
server settings of the module, as well as back up the file system on the web
server module. You can:
• customize server settings, including web home page.
Customize Server Settings
Select Administrative Settings > Server Settings to customize the web home
page.
In The FieldTake This Action
Web Home PageSelect a home page of MicroLogix 1400 controller.
If Default Home Page is selected, the current web page is shown.
If User #1 Web Page is selected, the first user provided page is shown. For information,
see User Provided Pages on page 33.
If Simple Web Page is selected, the simple web page is shown.
For default home page, enter the IP address in the URL address bar, for example,
http://192.168.0.10/index.htm.
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22 Administrative Settings
Notes:
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Page 25
User Management
IMPORTANT
IMPORTANT
Chapter
5
How to Use This Chapter
This chapter describes how to configure user access levels to different
information on the module.
TopicPage
User Accounts and Privilege Classes24
Configure Access Limits for Web Pages24
Create User Accounts25
Recover with Unknown Password26
By assigning user accounts with different access levels, you can manage which
users have access to view network configuration or have access to view and
change data views.
Several pages on the MicroLogix 1400 controller, such as diagnostics pages
and data views pages, have default access protection. Before accessing these
pages, you must authenticate your access by entering a user name and
password. The module displays the log-in box when you access these web
pages.
Once authenticated, you do not have to re-enter a user name or
password when accessing subsequent pages. You must close
your browser to log out.
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The default user name is administrator with password 'ml1400' or guest with
password 'guest'
.
It is strongly recommended that you change the password for
the default Administrator account.
For MicroLogix 1400 FRN 15.3 or later, the password 'ml1400'
will no longer be accepted when changing, or after changing
the password for the default Administrator account.
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24 User Management
User Accounts and
Privilege Classes
Configure Access Limits for
The MicroLogix 1400 controller supports multiple user accounts, each with a
user name and password. Each user account is configured for one of these
access levels:
The access level determines which web pages the user can access. You
configure access limits for individual web pages.
Each page in the MicroLogix 1400 controller has one of these protection
levels:
Web Pages
The protection levels are hierarchical. Administrator users can access Read
protected pages.
• Administrator (all access)
• Write (read/write access only)
• Read (read access only)
• Administrator
• Write
• Read
These pre-defined pages (those web pages that come with the MicroLogix
1400 controller) in the MicroLogix 1400 controller have these default access
levels. You can change the Data View access group, if needed, with
administrator privilege
Web PageDefault Protection Level
Home pageno protection
Diagnostics pagesRead protection
Data ViewsRead protection
New Data ViewAdministrator protection
Server Setting pageAdministrator protection
User Management pageAdministrator protection
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User Management 25
IMPORTANT
Create User Accounts
You need Administrator access to create and modify user accounts. You can
create as many as 10 individual accounts. You manage accounts from the
Administrative Settings → User Management → Edit Users page.
In this fieldDo this
User IDenter the user name for the account
20 characters maximum
can contain these characters: A-Z, a-z, 0-9, underscore (_), and dash
(-)
Groupselect Administrator, Write, or Read access for the user account
Passwordenter the password for the account
10 characters maximum
Confirm Passwordre-enter the same password for the account
If you use Internet Explorer, the number of characters allowed
for a user ID or password depends on how many characters
“fit in the box.” Larger characters (such as “W”) take more
room and reduce the total number of allowed characters.
A user account with a specific previlege can access the Data corresponding to
the specific access level, i.e. a user account with Read access level can not
access the Data belonging to Write or Administrator acess group. The
following screen, which shows only Read Access Group, appears when you log
in with the guest account.
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26 User Management
Recover with Unknown
Password
Update the firmware using ControlFlash to initialize both user accounts and
the access level of data view.
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Page 29
Chapter
6
Simple Web Pages
MicroLogix 1400 controllers can supply Simple Web Pages in environments
where communications status is an issue. These type of web pages only
support HTML tags without graphic files. You can only monitor Ethernet
configurations and data tables with these type of web pages.
The following topics appear on the home page main menu, as shown below:
• Module Information
• Ethernet Configuration
• Diagnostic Information
• Data Table Memory Map
• User Provided Pages
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28 Simple Web Pages
Device Information
The device information page displays a table with information about the
Micrologix 1400 controller. The specific information displayed includes the
controller model, series/revision and mode of the controller.
Ethernet Configuration
This page displays a table with information about the current Ethernet
configuration parameters. Included are the module’s IP address, the subnet
mask, gateway address, the Ethernet hardware address and whether BOOTP is
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Simple Web Pages 29
enabled. Also included are the name server, secondary name server and the
default domain name parameters, if configured.
Diagnostic Information
This section gives you access to the various diagnostic information screens
that are available.
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30 Simple Web Pages
The diagnostic screens automatically refresh using a time which is configurable
by the user and defaults to 15 seconds.
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Simple Web Pages 31
Data Table Memory Map
The Data Table Memory Map page displays a list of the data table files, their
type, and size in elements for a connected MicroLogix 1400 controller. To
view memory maps, login with a Read access group user account.
Each file contains a hyperlink that takes you to the specific Data Table
Monitor page for that file. When you click on a particular file, the Data Table
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32 Simple Web Pages
Monitor page appears, displaying the contents of the data table file you
selected.
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The available and default display formats depend on the data type of the file.
You can change the Display format and Refresh data every xx seconds fields by
entering data in the text boxes and clicking the Change Parameters button.
To change the refresh data function back to the default of 15 seconds, click the
Default field. To disable the refresh data function, click the Disable button.
Page 35
Chapter
7
User Provided Pages
You can use a text editor to generate up to 8 user-provided web pages. Each
page is stored in four consecutive ASCII files of the MicroLogix 1400
controller. The channel configuration feature of RSLogix 500/RSLogix Micro
(version 8.10 or later) allows you to select the starting file number and the
number of user pages to be stored, as shown in the following example:
RSLogix 500/RSLogix Micro (version 8.10 or later) also allows you to import
an HTML file from your PC to specified ASCII files in the MicroLogix 1400
controller. See page 36 for details.
HTML Pages
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Referencing Other Pages/Servers - following are some basic considerations
when referencing other pages or servers:
• reference User Specified Pages in the MicroLogix 1400 controller by
using the names user1.htm through user8.htm
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34 User Provided Pages
• to reference a page on the same controller, specify a URL such as
/user2.htm
• to reference a page on another processor, specify a URL such as
http://www.xxx.yyy.zzz/user2.htm, where www.xxx.yyy.zzz is the IP
address of the controller
• you can reference other WWW servers and display images from other
sources without affecting your usage of data table memory (except for
the size of the HTTP reference)
Referencing Data Table Memory - reference data table memory locations
by placing custom tags into your HTML source which specify the data table
location and optional formatting information. Use the following format for
the custom tag:
The items surrounded by {} are sometimes optional. The items surrounded by
[] are always optional.
You must always specify the basic file reference. Depending on which file is
being referenced, file_number or file_element may be defaulted. If the file_type is I,
O or S, the file_number does not need to be specified, but the file_element must
be specified. If the file_type is not one of the three special files, the file_number
must be specified and the file_element may default to zero (the input, output and
status files have fixed file numbers).
When defining your custom tag, consider the following:
Tag ItemDescription
#elementsIf not specified, this defaults to one. If it is less than one, it also
defaults to one. Each element is output using the same format
(whether specified with %format or defaulted).
%formatLegal values are %d for decimal and %x for hexadecimal. The
following file types allow the format to be specified
• Timer
• Counter
• Control
• Long
Display format
defaults
Fixed display
formats
• Input
• Output
• Status
• Integer
Input and Output file elements are output in decimal format. Status
file elements are output in hexadecimal format with a leading 0x.
Integer file elements are output in decimal format. Complex data
types (Timer, Counter, Control, or other data types) are output as a
table with bits and important words specified.
Float files are always output in floating point format (“C”%g
format). ASCII and STring files are always output as a null
terminated text string. Binary files are always output as two binary
bytes.
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User Provided Pages 35
HTML Examples - the following example shows an HTML code segment
with a short description of what you would see on a web browser:
ExamplesHTML CodeWeb Browser Displays
Input image word I:0 <!ABDTR-I:0>the value of the first word of the
input image table in the default
format of decimal with bold type
Timer T4:0<!ABDTR-T4:0>the values of the timer in T4:0 in
the default format of a table
Timer T4:0<!ABDTR-T4:0%d>the values of the three words
comprising timer T4:0 in decimal
with bold type
N24:0 to N24:3<!ABDTR-N24:0,4>the values of the four words in
N24:0 through N24:3 in decimal
with bold type
S:21 to S:23<!ABDTR-S:21, 3%d>the values of the three words in
S:21 through S:23 in decimal with
bold type
Generating Custom Data
Table Monitor Pages
You can generate Custom Data Table Monitor pages with your text editor then
download them to the MicroLogix 1400 controller using
RSLogix 500/RSLogix Micro version 8.10 or later. The first element of the
file must contain a special tag as shown here:
<!ABCDM-xx>
where xx is the automatic refresh rate in seconds (01 to 99).
A value outside the range defaults to a “snapshot” display.
You can modify the refresh rate three different ways:
• enter the desired refresh rate and press the Change button
• select the Default button for a 15 second refresh
• disable the refresh by selecting the Disable button
Referencing Data Table Memory - the Data Table locations in the Custom
Data Table Monitor are referenced by placing custom tags into the ASCII file
of the processor. The format of the custom tag is:
The items surrounded with {} are sometimes optional, whereas the items
surrounded by [] are always optional.
You must always specify the basic file reference. Depending on which file is
being referenced, file_number or file_element may be defaulted. If the file_type is I,
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36 User Provided Pages
O or S, the file_number does not need to be specified, but the file_element must
be specified. If the file_type is not one of the three special files, the file_number
must be specified and the file_element may default to zero (because the input,
output and status files have fixed numbers).
When defining your custom tag, consider the following:
Tag ItemDescription
#elementsIf not specified, this defaults to one. If it is less than one,
also defaults to one. Each element is output using the same
format (whether specified with %format or defaulted). Any
associated comment is displayed only for the first element.
%formatLegal values are %b for binary, %d for decimal, %0 for
octal and %x for hexadecimal. The following file types
allow the format to be specified:
• Input
• Output
All other file types are displayed in an appropriate format.
!commentData after the exclamation point and up to the closing > is
displayed in the Comment column of the monitor.
Fixed display formatsFloat files are always output in floating point format
(“C”%g format). String files are always output as a null
terminated text string. Binary files are always output as
four binary nibbles. Complex data types (Timer, Counter,
Control or other data files) are output as a table with bits
and important words specified.
• Status
• Integer
Importing User Page Files to the MicroLogix 1400 Controller
Use RSLogix 500/RSLogix Micro to import user page files to the MicroLogix
1400 controller ASCII files:
1. In the Project folder (under the Data Files folder), right-click on the first
of the block of four consecutive ASCII files where you will import the
user page HTML file.
2. Click on Properties.
3. Click on Import HTML.
4. Use the browser to locate the user page HTML file you want to import.
5. Double-click on the file to select it.
6. Click OK.
7. Repeat this process for each user page file.
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User Provided Pages 37
8. When all user page files have been imported, go online with your
MicroLogix 1400 controller processor.
9. Select the User Provided Pages link to view the User Provided Pages menu,
as shown in the following example:
Click on the User Provided Page #X to display that specific page.
Other CommentsYou can add additional comments on the back of this form.
Your Name
Your Title/FunctionWould you like us to contact you regarding your comments?
Location/Phone
Return this form to: Rockwell Automation Technical Communications, 1 Allen-Bradley Dr., Mayfield Hts., OH 44124-9705
Publication CIG-CO521D-EN-P- July 2007
123How can we make things clearer?
___No, there is no need to contact me
___Yes, please call me
___Yes, please email me at _______________________
___Yes, please contact me via _____________________
Rockwell Automation provides technical information on the Web to assist you
in using its products. At http://support.rockwellautomation.com
, you can find
technical manuals, a knowledge base of FAQs, technical and application notes,
sample code and links to software service packs, and a MySupport feature that
you can customize to make the best use of these tools.
For an additional level of technical phone support for installation,
configuration and troubleshooting, we offer TechConnect Support programs.
For more information, contact your local distributor or Rockwell Automation
representative, or visit http://support.rockwellautomation.com
.
Installation Assistance
If you experience a problem with a hardware module within the first 24 hours
of installation, please review the information that's contained in this manual.
You can also contact a special Customer Support number for initial help in
getting your module up and running:
United States1.440.646.3434
Monday – Friday, 8am – 5pm EST
Outside United
States
Please contact your local Rockwell Automation representative for any
technical support issues.
New Product Satisfaction Return
Rockwell tests all of its products to ensure that they are fully operational when
shipped from the manufacturing facility. However, if your product is not
functioning and needs to be returned:
United StatesContact your distributor. You must provide a Customer Support case
number (see phone number above to obtain one) to your distributor in
order to complete the return process.
Outside United
States
Please contact your local Rockwell Automation representative for
return procedure.