Ricoh Aficio SP 5200S, Aficio SP 5210SR, Aficio SP 5210SF Troubleshooting

Operating Instructions

Troubleshooting

When the Machine Does Not Operate As Wanted

Troubleshooting When Using the Copy/Document Server Function

Troubleshooting When Using the Facsimile Function

Troubleshooting When Using the Printer Function

Troubleshooting When Using the Scanner Function

Clearing Misfeeds

Appendix

Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read the Safety

Information in "Manuals and Safety Information for This Machine" before using the machine.

Manuals for This Machine.................................................................................................................................4

Notice..................................................................................................................................................................7

Important.........................................................................................................................................................7

How to Read This Manual.................................................................................................................................8

Symbols...........................................................................................................................................................8

Machine Types...............................................................................................................................................8

Notes...............................................................................................................................................................9

Names of Major Items...................................................................................................................................9

List of Options.................................................................................................................................................9

Model-Specific Information.............................................................................................................................10

1. When the Machine Does Not Operate As Wanted

Indicators..........................................................................................................................................................11

Panel Tone........................................................................................................................................................12

Checking Machine Status and Settings..........................................................................................................13

When an Indicator to the Right of a Function Key Is Lit.................................................................................16

When You Have Problems Operating the Machine.....................................................................................18

Messages Displayed When Changing the On-screen Language...........................................................23

Adjusting the Image Density............................................................................................................................26

Adjusting Printing Position................................................................................................................................28

2. Troubleshooting When Using the Copy/Document Server Function

Messages Displayed When Using the Copy/Document Server Function..................................................31

When You Cannot Make Clear Copies.........................................................................................................34

When You Cannot Make Copies As Wanted...............................................................................................38

When Memory Is Full..................................................................................................................................45

3. Troubleshooting When Using the Facsimile Function

Adjusting the Volume.......................................................................................................................................47

Messages Displayed When Using the Facsimile Function............................................................................49

When You Cannot Send or Receive Fax Messages As Wanted.................................................................60

When Memory Is Full..................................................................................................................................66

If an Error Report Is Printed..............................................................................................................................67

Turning Off the Main Power / In the Event of Power Failure.......................................................................68

When an Error Occurs Using Internet Fax.....................................................................................................69

Error Mail Notification.................................................................................................................................69

Error Report (E-mail)....................................................................................................................................69

Server-Generated Error E-mail...................................................................................................................69

4. Troubleshooting When Using the Printer Function

Messages Displayed When Installing the Printer Driver...............................................................................71

Windows XP Professional or Windows Server 2003/2003 R2.............................................................71

Windows XP Home Edition.........................................................................................................................72

Windows Vista.............................................................................................................................................72

Windows 7...................................................................................................................................................73

Windows Server 2008...............................................................................................................................74

Windows Server 2008 R2..........................................................................................................................75

If USB Connection Fails...................................................................................................................................76

Messages Displayed When Using the Printer Function.................................................................................77

Status Messages..........................................................................................................................................77

Messages Displayed on the Control Panel When Using the Printer Function.........................................78

Other Messages...........................................................................................................................................81

When You Cannot Print...................................................................................................................................91

When the Data In Indicator Does Not Light Up or Flash..........................................................................93

Other Printing Problems...................................................................................................................................96

5. Troubleshooting When Using the Scanner Function

Messages Displayed When Using the Scanner Function...........................................................................105

Messages Displayed on the Control Panel When Using the Scanner Function...................................105

Messages Displayed on the Client Computer.........................................................................................115

When You Cannot Send Scanned Files.......................................................................................................120

When Stored Files Cannot Be Accessed.................................................................................................120

When Stored Files Cannot Be Edited......................................................................................................120

When You Cannot Browse the Network to Send a Scan File...............................................................120

When the TWAIN Driver Cannot Be Started..........................................................................................121

When the Network Delivery Function Cannot Be Used.........................................................................121

When S/MIME Cannot Be Used............................................................................................................121

When You Cannot Send Scan Files Using WSD....................................................................................122

When Scanning Is Not Done As Expected..................................................................................................123

6. Clearing Misfeeds

Removing Jammed Paper..............................................................................................................................125

Locating Jammed Paper............................................................................................................................125

When A1 is displayed..............................................................................................................................127

When A2 is displayed..............................................................................................................................128

When B is displayed.................................................................................................................................128

When C is displayed.................................................................................................................................131

When P is displayed..................................................................................................................................133

When R is displayed (Type 3 Only)........................................................................................................135

When Y1 - Y3 is displayed.......................................................................................................................136

When Z1 - Z2 is displayed......................................................................................................................137

Removing Jammed Staples...........................................................................................................................141

7. Appendix

Trademarks.....................................................................................................................................................143

INDEX...........................................................................................................................................................145

Manuals for This Machine

Read this manual carefully before you use this machine.

Refer to the manuals that are relevant to what you want to do with the machine.

• Media differ according to manual.

• The printed and electronic versions of a manual have the same contents.

• Adobe® Acrobat® Reader®/Adobe Reader must be installed in order to view the manuals as PDF files.

• A Web browser must be installed in order to view the html manuals.

Manuals and Safety Information for This Machine (mainly Europe and Asia)

Contains introductions of the manuals and information about safe usage of this machine.

Before using the machine, be sure to read the section of this manual entitled Safety Information to avoid injury and prevent damage to the machine.

Manuals and Safety Information for This Machine (mainly North America)

Contains introductions of the manuals and information about safe usage of this machine.

Before using the machine, be sure to read the section of this manual entitled Safety Information to avoid injury and prevent damage to the machine.

This manual is provided in English only.

Quick Installation Guide

Contains procedures for unpacking and installing the machine.

Initial Guide for Scanner and Fax

Explains how to set up the Scanner and Facsimile functions and use their basic features. Details about these functions that are not included in this manual are provided in Scanner Reference, Facsimile Reference, and Network and System Settings Reference.

About This Machine

This manual introduces the machine's various functions. It also explains preparation procedures for using the machine, the control panel, how to install options, how to enter text, how to install the CD-ROMs provided, and how to replace paper, print cartridge, staples, and other consumables.

Troubleshooting

Provides a guide for resolving common usage-related problems.

Copy and Document Server Reference

Explains Copier and Document Server functions and operations. Also refer to this manual for explanations on how to place originals.

Facsimile Reference

Explains Facsimile functions and operations.

Printer Reference

Explains Printer functions and operations.

Scanner Reference

Explains Scanner functions and operations.

Network and System Settings Reference

Explains how to connect the machine to a network and how to configure and operate the machine in a network environment. It also explains how to change System Settings and how to register information in the Address Book.

Security Reference

This manual is for administrators of the machine. It explains security functions that you can use to prevent unauthorized use of the machine, data tampering, or information leakage. For enhanced security, we recommend that you first make the following settings:

• Install the Device Certificate.

• Enable SSL (Secure Sockets Layer) Encryption.

• Change the user name and password of the administrator using Web Image Monitor.

For details, see “Setting up the Machine”, Security Reference.

Be sure to read this manual when setting the enhanced security functions, or user and administrator authentication.

VM Card Extended Feature Settings Device Reference

Explains how to set up the extended features settings with the machine.

VM Card Extended Feature Settings Web Reference

Explains how to set up the extended features settings using Web Image Monitor.

UNIX Supplement

Explains how to set up and use a network printer using UNIX.

To obtain the “UNIX Supplement”, visit our Web site or consult an authorized dealer.

This manual includes explanations of functions and settings that might not be available on this machine.

This manual is provided in English only.

Other manuals

• Quick Reference Copy Guide

• Quick Reference Printer Guide

• Quick Reference Fax Guide

• Quick Reference Scanner Guide

• App2Me Start Guide

• The following software products are referred to using general names:

Product name General name

DeskTopBinder Lite and DeskTopBinder Professional *

DeskTopBinder

SmartDeviceMonitor for Client 2 SmartDeviceMonitor for Client

Optional

Notice

Important

In no event will the company be liable for direct, indirect, special, incidental, or consequential damages as a result of handling or operating the machine.

For good copy quality, the manufacturer recommends that you use genuine toner from the manufacturer.

The manufacturer shall not be responsible for any damage or expense that might result from the use of parts other than genuine parts from the manufacturer with your office products.

How to Read This Manual

Symbols

This manual uses the following symbols:

Indicates points to pay attention to when using the machine, and explanations of likely causes of paper misfeeds, damage to originals, or loss of data. Be sure to read these explanations.

Indicates supplementary explanations of the machine's functions, and instructions on resolving user errors.

This symbol is located at the end of sections. It indicates where you can find further relevant information.

[ ]

Indicates the names of keys on the machine's display or control panels.

(mainly Europe and Asia)

(mainly North America)

Differences in the functions of Region A and Region B models are indicated by two symbols. Read the information indicated by the symbol that corresponds to the region of the model you are using. For details about which symbol corresponds to the model you are using, see “Model-Specific Information”.

Machine Types

This machine comes in three models with different copy and print speeds, and different units installed.

Machine type

Type 1 45 sheets/minute (A4 )

47 sheets/minute (81/2 × 11 )

Type 2 50 sheets/minute (A4 )

52 sheets/minute (81/2 × 11 )

Type 3 50 sheets/minute (A4 )

52 sheets/minute (81/2 × 11 )

Copy/print speed Finisher Internal tray 2

Cannot be installed Cannot be installed

Cannot be installed Standard

Standard Cannot be installed

Notes

Contents of this manual are subject to change without prior notice.

Some illustrations in this manual might be slightly different from the machine.

Certain options might not be available in some countries. For details, please contact your local dealer.

Depending on which country you are in, certain units may be optional. For details, please contact your local dealer.

Names of Major Items

Major items of this machine are referred to as follows in this manual:

• Auto Document Feeder ADF

List of Options

This section provides a list of options for this machine, and how they are referred to as in this manual.

Option list Referred to as

IEEE 802.11a/g Interface Unit Type J

IEEE 802.11g Interface Unit Type K

IEEE 802.11a/g Interface Unit Type J

Wireless LAN board

Model-Specific Information

CFE052

This section explains how you can identify the region your machine belongs to.

There is a label on the rear of the machine, located in the position shown below. The label contains details that identify the region your machine belongs to. Read the label.

The following information is region-specific. Read the information under the symbol that corresponds to the region of your machine.

(mainly Europe and Asia)

If the label contains the following, your machine is a region A model:

• CODE XXXX -67, -69

• 220-240V

(mainly North America)

If the label contains the following, your machine is a region B model:

• CODE XXXX -57

• 120-127V

• Dimensions in this manual are given in two units of measure: metric and inch. If your machine is a Region A model, refer to the metric units. If your machine is a Region B model, refer to the inch units.

1. When the Machine Does Not

Operate As Wanted

This chapter describes basic troubleshooting procedures that are applicable to all functions of this machine.

Indicators

This section describes the indicators displayed when the machine requires the user to remove misfed paper, to add paper, or to perform other procedures.

Indicator Status

: Paper Misfeed indicator Appears when a paper misfeed occurs.

See p.125 "Removing Jammed Paper".

: Original Misfeed indicator Appears when an original misfeed occurs.

See p.125 "Removing Jammed Paper".

: Load Paper indicator Appears when paper runs out.

See "Loading Paper", About This Machine.

: Replace Print Cartridge indicator Appears when the print cartridge needs to be replaced

soon.

Follow the on-screen instructions.

See "Handling the Print Cartridge", About This Machine.

: Add Staple indicator Appears when staples run out.

See "Adding Staples", About This Machine.

: Service Call indicator Appears when the machine is malfunctioning or requires

maintenance.

: Open Cover indicator Appears when one or more covers of the machine are

open.

1. When the Machine Does Not Operate As Wanted

Panel Tone

The following table describes the meaning of the various beep patterns that the machine produces to alert users about left originals and other machine conditions.

Beep pattern Meaning Causes

Single short beep Panel/screen input

accepted.

Short, then long beep Panel/screen input rejected. An invalid key was pressed on the

Single long beep Job completed successfully. A Copier/Document Server Features

Two long beeps Machine has warmed up. After cooling or being switched on, the

Five long beeps Soft alert The initial screen returns when the

Five long beeps repeated four times.

Five short beeps repeated five times.

Soft alert An original has been left on the

Strong alert The machine requires user attention

A control panel or screen key was pressed.

control panel or screen, or the entered password was incorrect.

job has finished.

machine has fully warmed up and is ready for use.

machine goes into energy saving mode and when simplified display is canceled.

exposure glass or paper is empty.

because paper has jammed, the toner needs replenishing, or other problems have occurred.

• Users cannot mute the machine's beep alerts. When the machine beeps to alert users of a paper jam or toner request, if the machine's covers are opened and closed repeatedly within a short space of time, the beep alert might continue, even after normal status has resumed.

• You can select to enable or disable beep alerts. For details about Panel Key Sound, see "General Features", Network and System Settings Reference.

Checking Machine Status and Settings

You can check the machine's system status.

Maintenance Info

You can check the following items under [Maintenance Info]:

• [Remaining Print Cart.]

Displays the amount of remaining toner.

• [No Staples]

Displays whether there are staples remaining or not.

• [Paper Tray]

Displays the paper type and size loaded into the paper tray.

• [Output Tray Full]

Displays whether the output tray is overloaded.

• [Original Misfeed]

Displays the state of and solutions for original misfeeds.

• [Paper Misfeed]

Displays the state of and solutions for paper misfeeds.

• [Cover Open]

Indicates whether one or more covers of the machine are open.

Data Storage

You can check the following items under [Data Storage]:

• [HDD Remaining Memory]

Displays the amount of available hard disk memory.

• [HDD File(s)]

Displays the total number of jobs stored on the hard disk.

• [Print Job(s)]

Displays the number of jobs for "Hold Print Job(s):", "Stored Print Job(s):", "Locked Print Job(s):", and "Sample Print Job(s):".

• [Fax TX / RX File(s)]

Displays the number of "Transmission Standby File(s):", "Memory Lock File(s):", "RX Print Standby File(s):", and other files stored on the hard disk.

• [Memory Erase Status]

Displays the state of the memory data.

1. When the Machine Does Not Operate As Wanted

Machine Address Info

You can check the following items under [Machine Address Info]:

• [Fax No.]

Displays the machine's fax number.

• [H.323 Own Fax No.]

Displays the machine's alias telephone number.

• [SIP User Name]

Displays the machine's SIP user name.

• [Fax E-mail Account]

Displays the machine's fax e-mail account.

• [Machine IPv4 Address]

Displays the machine's IPv4 address.

• [Machine IPv6 Address]

Displays the machine's IPv6 address.

Enquiry

You can check the following items under [Enquiry]:

• [Machine Repairs]

Displays the machine number and contact number which are required for service.

• [Sales Representative]

Displays the sales representative's telephone number.

• [Supply Order]

Displays the contact number for placing supply orders.

• [Supply Details]

Displays the name of toner, staples, etc., used on the machine.

1. On the control panel, press [System Status].

2. Press each tab, and then check the contents.

3. After checking the information, press [Exit].

Checking Machine Status and Settings

The previous screen returns.

• [No Staples], [Output Tray Full], [Original Misfeed], [Paper Misfeed], and [Cover Open] appear on the [Maintenance Info] tab only when these errors occur.

• Depending on the security settings, the [Machine Address Info] tab might not be displayed.

• The contact numbers appear in [Machine Repairs], [Sales Representative], and [Supply Order] on the [Enquiry] tab only when your sales or service representative enters them.

• [Supply Details] appears on the [Enquiry] tab only when your sales or service representative enters them.

• For details about how to locate and remove misfeeds, see "Removing Jammed Paper".

• p.125 "Removing Jammed Paper"

CCT002

1. When the Machine Does Not Operate As Wanted

When an Indicator to the Right of a Function Key Is Lit

When an indicator to the right of a function key lights up, press the corresponding function key. Then, follow the instructions displayed on the control panel.

If an error occurs in the function you are using, check the message that appears on the control panel, and see "Messages Displayed" for the relevant function.

The following table explains problems that cause the indicator to light.

Problem

Documents and reports do not print out.

An error has occurred. The function whose indicator

The paper output tray is full. Remove the prints from the tray.

There is no paper left. Load paper. See "Loading Paper",

is lit is defective.

Causes Solutions

About This Machine.

Check the displayed message, and then take an appropriate action. See "Messages Displayed" of each chapter.

You can use other functions normally.

When an Indicator to the Right of a Function Key Is Lit

Problem Causes Solutions

The machine is unable to connect to the network.

• p.31 "Messages Displayed When Using the Copy/Document Server Function"

A network error has occurred.

• Check the displayed message, and then take an appropriate action. See "Messages Displayed" of each chapter.

• Check that the machine is correctly connected to the network, and that the machine is correctly set. For details about how to connect the network, see "Interface Settings", Network and System Settings Reference.

• Contact the network administrator.

• If the indicator is still lit even after trying to solve the problem as described here, contact your service representative.

• p.49 "Messages Displayed When Using the Facsimile Function"

• p.71 "Messages Displayed When Installing the Printer Driver"

• p.77 "Messages Displayed When Using the Printer Function"

• p.105 "Messages Displayed When Using the Scanner Function"

1. When the Machine Does Not Operate As Wanted

When You Have Problems Operating the Machine

This section describes common problems and messages. If other messages appear, follow the instructions displayed.

• When disconnecting the power cord from the wall outlet, always pull the plug, not the cord. Pulling the cord can damage the power cord. Use of damaged power cords could result in fire or electric shock.

Problem Causes Solutions

Although the copier screen appears when the machine is turned on using the main power switch, it cannot be switched to another screen by pressing the [Facsimile], [Printer], or [Scanner] key.

The machine has just been turned on and the User Tools screen is displayed, but the User Tools menu has items missing.

The operation switch indicator continues blinking and does not turn off when pressed.

Functions other than the copier function are not yet ready.

Functions other than the copier function are not yet ready. Time required varies by function. Functions appear in the User Tools menu when they become ready for use.

This occurs in the following cases:

• The ADF is open.

• The machine is communicating with external equipment.

Wait a little longer.

• Lower the ADF.

• Check if the machine is communicating with external equipment.

• Wait a little longer.

• The hard disk is active.

Strange noise is heard. The supplies or options are

not properly installed.

The display is off. The machine is in Energy

Saver mode.

Confirm that the supplies or options are properly installed.

Press the [Energy Saver] key to cancel Energy Saver mode.

When You Have Problems Operating the Machine

Problem Causes Solutions

The display is off. The operation switch is

turned off.

Nothing happens when the operation switch is turned on.

"Please wait." appears. This message appears when

The main power switch is turned off.

you turn on the operation switch.

the machine is warming up.

you change the print cartridge.

Turn on the operation switch.

Check the cable is securely plugged into the power outlet and the machine. Turn on the main power switch.

Wait for a while. If the machine does not get ready in two minutes, contact your service representative.

• Wait for a while. If the machine does not get ready in two minutes, contact your service representative.

• Wait until the message disappears. Do not turn off the main power switch while the message is showing.

Wait for a while. If the message does not disappear in 30 seconds, contact your service representative.

"Toner has been depleted." appears, even though there is toner remaining.

"Memory is full. Do you want to store scanned file?" appears.

The user code entry screen is displayed.

The machine is failing to detect the amount of toner remaining correctly. The environment in which the printer is used can affect the accuracy of toner detection.

The scanned originals exceed the number of sheets/pages that can be stored on the hard disk.

Users are restricted by User Code Authentication.

If there is toner remaining, remove and then reinsert the print cartridge. The machine will automatically attempt to reload the toner and printing will be possible if there is enough toner remaining.

• Press [Yes] to store pages that have been scanned. Delete unnecessary files by pressing [Delete File].

• Press [No] if you are not storing pages that have been scanned. Delete unnecessary files by pressing [Delete File].

Enter the user code (up to eight digits), and then press [OK].

CFF041

1. When the Machine Does Not Operate As Wanted

Problem Causes Solutions

The Authentication screen appears.

"Authentication has failed." appears.

"You do not have the privileges to use this function." continues to be displayed even though you have entered a valid user name.

An error message remains, even if misfed paper is removed.

Basic Authentication, Windows Authentication, LDAP Authentication or Integration Server Authentication is set.

The entered login user name or login password is not correct.

The machine cannot perform authentication.

The logged in user name does not have permission for the selected function.

• When a misfeed message appears, it remains until you open and close the cover as required.

Enter your login user name and user password. See "When the Authentication Screen is Displayed", About This Machine.

Ask the user administrator for the correct login user name and login password.

Contact your administrator.

Contact your administrator about the permission for the required function.

Remove misfed paper, and then open and close the cover. See p.125 "Removing Jammed Paper".

An error message remains, even if misfed paper is removed.

• Paper is still jammed in the tray.

Misfed paper in the finisher has not been removed.

Open the front cover of the finisher, turn the knob clockwise or counterclockwise, and then remove the misfed paper (type 3 only).

When You Have Problems Operating the Machine

Problem Causes Solutions

Original images are printed on the reverse side of the paper.

Misfeeds occur frequently. The tray's side or end fences

Misfeeds occur frequently. Paper of undetectable size

Misfeeds occur frequently. There is a foreign object on

You may have loaded the paper incorrectly.

may not be set properly.

has been loaded.

the finisher tray.

Load paper correctly. Load paper into the paper tray with the print side down. Load paper into the bypass tray with the print side up.

• Remove misfed paper. See p. 125 "Removing Jammed Paper".

• Check that the side or end fences are set properly. See "Changing the Paper Size", About This Machine.

• Remove misfed paper. See p. 125 "Removing Jammed Paper".

• If you load a paper size that is not selected automatically, you need to specify the paper size with the control panel. See "Changing to a Size That Is Not Automatically Detected", About This Machine.

• Remove misfed paper. See p. 125 "Removing Jammed Paper".

Misfeeds occur frequently. The friction pad, paper feed

roller, or registration roller may be dirty.

Cannot print in duplex mode.

"Apply Duplex" is set to [No] for "Paper Type".

• Do not place anything on the finisher tray. It may cause a paper jam.

Clean the pertinent section as necessary. See "Cleaning the Friction Pad and Paper Feed Roller" and "Cleaning the Registration Roller", About This Machine.

Under "Paper Type" in [Tray Paper Settings], set "Apply Duplex" to [Yes]. For details, see "Tray Paper Settings", Network and System Settings Reference.

1. When the Machine Does Not Operate As Wanted

Problem Causes Solutions

Cannot print in duplex mode.

"Following output tray is full. Remove paper." appears.

"Turn main Power Switch off" appears.

"Shutting down... Please wait. Main power will be turned off automatically." appears.

You have selected a paper type that cannot be used for duplex print.

The output tray is full. Remove paper from the output tray to

The machine does not shut down normally when the main power switch is turned off, and then immediately turned on.

The shut down procedure has begun because the main power switch was turned off while the machine was in standby mode or performing an operation.

In [Tray Paper Settings], select a paper type that can be used for duplex print. For details about the paper types that can be used, see "Specifications for the Main Unit", About This Machine.

resume printing. If paper is destined for the finisher shift tray, to prevent paper from falling off the tray press the [Clear/Stop] key to suspend printing, and then remove the paper. Press [Continue] on the display panel to resume printing.

Turn off the machine. Wait for three seconds or more after shutting it down, and then turn it on again.

Follow the message that appears and wait until the machine has shut down. Do not turn on the main power switch while this message is displayed. If the main power switch has been turned on, follow the message that appears. For details about turning the main power switch on and off, see "Turning On/Off the Power", About This Machine.

Two minutes elapses after you turn off the main power switch, but the machine does not power off.

An error has occurred when the Address Book is changed from the display panel or Web Image Monitor.

The machine cannot complete the shutdown procedure.

The Address Book cannot be changed while deleting the multiple stored documents.

Repeat the shutdown procedure, and then force power off by disconnecting the machine's power cord from the wall outlet.

Wait a while, and then retry the operation.

When You Have Problems Operating the Machine

Problem Causes Solutions

Cannot use Web Image Monitor to print documents stored in Document Server.

• If you cannot make copies as you want because of paper type, paper size, or paper capacity problems, use the recommended paper. See "Recommended Paper Sizes and Types", About This Machine.

• Using curled paper often causes misfeeds, soiled paper edges, or slipped positions while performing staple or stack printing. When using curled paper, take the stiffness out of the paper with your hands to straighten out the curl, or load the paper up side down. Also, lay paper on a flat surface to prevent paper from curling, and do not lean it against the wall.

• p.125 "Removing Jammed Paper"

When print volume limits are specified, users cannot print beyond their print volume limit. Print jobs selected by users who have reached their print volume limits will be canceled.

• For details about specifying print volume limits, contact your administrator.

• To view the status of a print job, see [Print Job History]. In Web Image Monitor, [Print Job History] is under [Document Server] in [Job].

Messages Displayed When Changing the On-screen Language

This section describes possible solutions for the messages that appear on the control panel when changing the on-screen language.

• Before turning the main power switch off, see "Turning On/Off the Power", About This Machine.

Message

"Reboot after card insert E01"

"Download Error E02"

"Power off on"

"Download Error E03"

"Power off on"

Turn off the main power switch, and then back on again. If the error occurs again, contact your sales or service representative.

Solutions

1. When the Machine Does Not Operate As Wanted

Message Solutions

"Download Error E04"

"Power off on"

"Download Error E05"

"Power off on"

"Download Error E06"

"Power off on"

"Download Error"

"Power off on E10"

"Download Error"

"Power off on E11"

"Download Error"

"Power off on E12"

"Download Error"

"Power off on E13"

"Download Error"

"Power off on E14"

Turn off the main power switch, and then back on again. If the error occurs again, contact your sales or service representative.

Contact your sales or service representative.

Turn off the main power switch, and then back on again. If the error occurs again, contact your sales or service representative.

Contact your sales or service representative.

Turn off the main power switch, and then back on again. If the error occurs again, contact your sales or service representative.

"Download Error"

"Power off on E15"

"Download Error E19"

"Power off on"

"Download Error E20"

"Power off on"

"Download Error E21"

"Power off on"

"Download Error E22" Turn off the main power switch, and then back on again. If the error

"Download Error E24"

"Power Off On"

Turn off the main power switch, and then back on again. If the error occurs again, contact your sales or service representative.

occurs again, contact your sales or service representative.

Turn off the main power switch, and then back on again. If the error occurs again, contact your sales or service representative.

When You Have Problems Operating the Machine

Message Solutions

"Reboot After Card Insert E32"

"No Valid Data E33" The data in the SD card may be invalid. Contact your sales or service

"No Valid Data E34" The data in the SD card may be invalid. Contact your sales or service

"No Valid Data E35" The data in the SD card may be invalid. Contact your sales or service

"No Valid Version E38" The data in the SD card may be invalid. Contact your sales or service

"Download Error E42" Turn off the main power switch, and then back on again. If the error

"Download Error E49"

"Power Off On"

"No Valid Data E50" The data in the SD card may be invalid. Contact your sales or service

Turn off the main power switch, and then back on again. If the error occurs again, contact your sales or service representative.

representative.

occurs again, contact your sales or service representative.

Firmware update is prohibited. Contact your administrator.

representative.

CCS003

1. When the Machine Does Not Operate As Wanted

Adjusting the Image Density

• Maximized settings may produce smudged printouts.

1. Press the [User Tools/Counter] key.

Press [Maintenance].

3. Press [Adjust Image Density].

Adjusting the Image Density

4. Adjust the image density by pressing [Lighter] or [Darker].

You can specify the image density in the range from -3 to +3.

Increasing the value makes the printouts darker and decreasing the value makes the printouts lighter.

5. Press [OK].

6. Press [Exit] twice.

CCS003

1. When the Machine Does Not Operate As Wanted

Adjusting Printing Position

You can adjust the printing position for trays 2-4.

1. Press the [User Tools/Counter] key.

2. Press [Maintenance].

3. Press [Adjust Print Position].

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Ricoh Aficio SP 5200S, Aficio SP 5210SR, Aficio SP 5210SF Troubleshooting

TABLE OF CONTENTS

Manuals for This Machine

Notice

Important

How to Read This Manual

Symbols

Machine Types

Notes

Names of Major Items

List of Options

Model-Specific Information

Indicators

Panel Tone

Checking Machine Status and Settings

When an Indicator to the Right of a Function Key Is Lit

When You Have Problems Operating the Machine

Messages Displayed When Changing the On-screen Language

Adjusting the Image Density

Adjusting Printing Position