Rheem Quiet Technology Heat Pump Warranty Information

Catalog Number: 6000.96

Effective January 1, 2012

LIMITED WARRANTY

HEAT PUMP POOL HEATERS

All R410A Models

United States

(48 Contiguous States and Hawaii)

SCOPE OF WARRANTY

Raypak, Inc. (Raypak) warrants to the original owner that the Heat Pump Pool Heater sold with this
limited warranty certificate (the “Heater”) when installed in any of the contiguous 48 states of the United
States of America or Hawaii with a pool or spa by a properly licensed installer, will be free from defects in
materials and workmanship under normal use and service for the Applicable Warranty Period. In
accordance with the terms of this Limited Warranty, Raypak will, at its option, repair or furnish a
replacement for any defective part of the Heater that fails in normal use and service during the Applicable
Warranty Period. The repair or replacement will be warranted for only the unexpired portion of the
original Applicable Warranty Period.

EFFECTIVE DATE

The Effective Date of this Limited Warranty is the date of original installation if properly documented; if
you are not able to provide documentary proof of the date of original installation, the Effective Date will
be the date of manufacture plus 30 days. All Applicable Warranty Periods specified in this Limited
Warranty are measured from the Effective Date.

APPLICABLE WARRANTY PERIODS
Residential Heaters (all R410A models excluding the Professional Series): If the Heater is installed

in a single family residential dwelling, the Applicable Warranty Periods are: two (2) years for labor and
seven (7) years for parts, with no labor coverage in the third through seventh years. Notwithstanding the
foregoing, the titanium tube component of the titanium heat exchanger is warranted for 10 years from the
Effective Date, with no labor coverage in the third through tenth years. If the Heater is installed anywhere
other than a single family residential dwelling, the Applicable Warranty Period for the Heater and its parts
is limited to only one (1) year, parts and labor.

Professional Series Heaters: The Applicable Warranty Periods are: two (2) years for labor and seven
(7) years for parts, with no labor coverage in the third through seventh years. Notwithstanding the
foregoing, the titanium tube component of the titanium heat exchanger is warranted for 10 years from the
Effective Date, with no labor coverage in the third through tenth years.

LABOR AND SHIPPING COSTS

This Limited Warranty covers the reasonable cost of labor for repairs or replacements covered by this
Limited Warranty, provided that said repairs or replacements are performed by a Raypak designated
service provider during the Applicable Warranty Period and Raypak has pre-authorized said repair or
replacement. This Limited Warranty does NOT cover refrigerant or other expendable materials. This
Limited Warranty does NOT cover any travel time or other labor costs. This Limited Warranty does NOT
cover any shipping costs to and from Raypak’s designated service provider or to or from the installation
site. All of the foregoing costs and expenses are your responsibility.

WARRANTY EXCLUSIONS

This Limited Warranty does NOT apply:

1. if the Heater has been moved from its original place of installation, or if the original owner no
longer owns the property where the original installation was made;

2. if the Heater is not properly installed with a pool or spa by a qualified licensed installer in
accordance with applicable local codes and ordinances, good trade practices, and the
manufacturer’s installation instructions;

3. if the rating plate(s) or serial number(s) are altered or removed;

Catalog Number: 6000.96

Effective January 1, 2012

4. if the Heater is modified in any way, or if non-factory authorized accessories or other components
are used in conjunction with the product;

5. to damage, malfunctions or failures resulting from failure to properly install, operate or maintain
the Heater in accordance with the manufacturer’s instructions;

6. to damage, malfunctions or failures resulting from abuse, act of nature, accident, fire, flood,
freeze, lightning or the like;

7. to damage, malfunctions or failures resulting from connected system control devices, including
improperly installed salt chlorine generators;

8. to performance problems caused by improper sizing of the Heater or electric service voltage,
wiring or fusing;

9. to damage, malfunctions or failures resulting from any alteration, including the use of any
attachment, including without limitation any energy saving device, not authorized by the
manufacturer;

10. to damage, malfunctions or failures resulting from misuse or neglect, including but not limited to,
freeze-ups, operating the Heater with the cabinet door off, having flow restrictions or obstructions
between the Heater outlet and the pool/spa.

HOW TO MAKE A WARRANTY CLAIM

You should immediately notify Raypak at 800-260-2758, supplying model number, serial number, date of
original installation and a description of the problem. Proper authorization MUST be obtained PRIOR to

any repairs for the Limited Warranty to apply. This Limited Warranty is VOID if the product is repaired
or altered in any way by ANY persons or agencies other than those authorized by Raypak. Raypak

reserves the right at all times to inspect, or require the return of, the defective Heater or component part and
to verify warranty coverage at its factory. Warranty service CANNOT be initiated until the status of the

warranty coverage has been established.

EXCLUSIVE WARRANTY - LIMITATION OF LIABILITY

THE LIMITED WARRANTY IS THE ONLY WARRANTY PROVIDED BY RAYPAK IN CONNECTION WITH
THE HEATER AND ITS COMPONENT PARTS. NO ONE IS AUTHORIZED TO MAKE ANY OTHER
WARRANTIES ON RAYPAK’S BEHALF. ANY IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY
OR FITNESS FOR A PARTICULAR PURPOSE, SHALL NOT EXTEND BEYOND THE APPLICABLE
WARRANTY PERIODS SPECIFIED IN THIS LIMITED WARRANTY. RAYPAK’S SOLE LIABILITY WITH
RESPECT TO ANY DEFECT SHALL BE AS SET FORTH IN THIS LIMITED WARRANTY. IT IS AGREED
THAT RAYPAK SHALL HAVE NO LIABILITY WHETHER UNDER THIS LIMITED WARRANTY OR IN
CONTRACT, TORT OR NEGLIGENCE OR OTHERWISE FOR CLAIMS FOR SPECIAL, INCIDENTAL OR
CONSEQUENTIAL DAMAGES (INCLUDING NO LIABILITY FOR DAMAGE FROM WATER LEAKAGE), ALL
OF WHICH ARE EXPRESSLY EXCLUDED, NOTWITHSTANDING ANY FAILURE OF ESSENTIAL
PURPOSE OF ANY LIMITED REMEDY. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG
AN IMPLIED WARRANTY LASTS, OR FOR THE EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. THIS LIMITED
WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS
WHICH VARY FROM STATE TO STATE.

We suggest you immediately record the model and serial number and date of original installation and retain
this Limited Warranty Certificate in the event warranty service is needed.

DO NOT RETURN THIS DOCUMENT TO RAYPAK. KEEP IT WITH YOUR POOL HEATER OR BUSINESS RECORDS.

Name of Owner

Name of Installer

Owners Address

Installers Address

Date of Heater Installation

Telephone Number of Installer

Model Number of Your Heater

Serial Number of Your Heater